{"took":82,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":1902,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"7676814","_score":13.926537,"_source":{"product":"Mortgage","complaint_what_happened":"Mr. Cooper had deleted years of statements to hide errors. Attached Statement showing what is due in XXXX, this is one of the missing statements. When we see what is due for XXXX its gone up something like {$50000.00}?!?!? why? please explain","date_sent_to_company":"2023-10-11T13:30:11.000Z","issue":"Struggling to pay mortgage","sub_product":"Conventional home mortgage","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"7676814","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Mr. Cooper Group Inc.","date_received":"2023-10-11T13:26:53.000Z","state":"WI","company_public_response":null,"sub_issue":"An existing modification, forbearance plan, short sale, or other loss mitigation relief"},"highlight":{"complaint_what_happened":["Cooper had deleted years of <em>statements</em> to hide errors. Attached <em>Statement</em> showing what is due in XXXX, this is one of the <em>missing</em> <em>statements</em>. When we see what is due for XXXX its gone up something like {$50000.00}?!?!? why? <em>please</em> explain"]},"sort":[13.926537,"7676814"]},{"_index":"complaint-public-v1","_id":"8292902","_score":13.889404,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"Billing Error Notice and Request for Resolution - XXXX XXXX - ENDING IN XXXX To : Ally Bank Customer Service Date : XXXX XXXX XXXX  Subject : Billing Errors, Missing Funds, and Disclosures - [ Account Number ] Dear Ally Bank, I am writing to formally notify you of multiple billing errors and missing information associated with my account, [ Account Number ]. Despite the fact that my account is being traded as a security, I have not received any proceeds. Additionally, each monthly billing statement contains errors regarding the amount owed and the proceeds reflected. \n\nFurther compounding the issue, I have never received the Certificate of Indebtedness for my vehicle financed through Ally Bank. This document is crucial for my records and should have been provided upon loan origination. \n\nTherefore, I demand immediate resolution to the following concerns : Missing Proceeds : Please investigate and credit my account for all proceeds due from the trading of my security. Please provide clear documentation detailing the calculations and amounts. \nBilling Errors : Correct all inaccuracies in my monthly billing statements regarding the amount owed and the proceeds reflected. \nMissing Certificate of Indebtedness : Issue and send me a certified copy of the Certificate of Indebtedness for my vehicle loan at the following address : XXXX XXXX XXXX XXXX XXXX, GA XXXX Furthermore, I have never received the required disclosures with my monthly statements. Please provide all missing disclosures immediately. \n\nI expect a prompt and comprehensive response to this matter. Please contact me within [ Number ] business days at [ Phone Number ] or [ Email Address ] to discuss further and confirm the resolution timeline. Additionally, please confirm that certified funds will be sent to the provided address to compensate for the missing proceeds. \n\nIf this issue is not resolved to my satisfaction within a reasonable timeframe, I will be forced to escalate this matter to the Consumer Financial Protection Bureau ( CFPB ) and pursue other legal remedies. \n\nThank you for your prompt attention to this serious matter. \n\nSincerely, XXXX XXXX","date_sent_to_company":"2024-02-07T02:39:58.000Z","issue":"Managing the loan or lease","sub_product":"Loan","zip_code":"30338","tags":null,"has_narrative":true,"complaint_id":"8292902","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"ALLY FINANCIAL INC.","date_received":"2024-02-07T02:34:45.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Billing problem"},"highlight":{"complaint_what_happened":["Therefore, I demand immediate resolution to the following concerns : <em>Missing</em> Proceeds : <em>Please</em> investigate and credit my account for all proceeds due from the trading of my security. <em>Please</em> provide clear documentation detailing the calculations and amounts. \nBilling Errors : Correct all inaccuracies in my monthly billing <em>statements</em> regarding the amount owed and the proceeds reflected."]},"sort":[13.889404,"8292902"]},{"_index":"complaint-public-v1","_id":"7216346","_score":13.811489,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"After reviewing my TransUnion consumer report I found several inconsistency reporting on this account : XXXX XXXX XXXXXXXX XXXX XXXXXXXX. \nIt is your duty to ensure that all information reported is consistent and most importantly accurate and complete and you have failed to do so. Please delete this erroneous item immediately. Below are a list and pictures of inaccurate and incomplete information XXXX. XX/XX/XXXX I was not 30 days late. See my bank statement. \nXXXX. XX/XX/XXXX has ok but missing actual amount paid no data. \nXXXX. XX/XX/XXXX has but missing data XXXX. XX/XX/XXXX has missing no data. \nXXXX. XX/XX/XXXX has missing no data. \nXXXX. XX/XX/XXXX has missing no data. \nA proper reinvestigation was not done for this account. \nPlease delete it from my consumer report.","date_sent_to_company":"2023-07-06T15:45:52.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"403XX","tags":"Servicemember","has_narrative":true,"complaint_id":"7216346","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2023-07-06T15:32:21.000Z","state":"KY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["<em>Please</em> delete this erroneous item immediately. Below are a list and pictures of inaccurate and incomplete information XXXX. XX/XX/XXXX I was not 30 days late. See my bank <em>statement</em>. \nXXXX. XX/XX/XXXX has ok but <em>missing</em> actual amount paid no data. \nXXXX. XX/XX/XXXX has but <em>missing</em> data XXXX. XX/XX/XXXX has <em>missing</em> no data. \nXXXX. XX/XX/XXXX has <em>missing</em> no data. \nXXXX. XX/XX/XXXX has <em>missing</em> no data. \nA proper reinvestigation was not done for this account."]},"sort":[13.811489,"7216346"]},{"_index":"complaint-public-v1","_id":"3646974","_score":13.605514,"_source":{"product":"Payday loan, title loan, or personal loan","complaint_what_happened":"This complaint concerns three problems : missing statements, vague payment information, and money missing from my account. \n\n-- -- First I will address the missing statements. -- -- I had been receiving statements through the mail, and I never opted into receiving statements online. Against my wishes and with no written notice, Fulton Bank switched my statements to online only and stopped mailing them to my house. The bank has never mailed me any notification of the switch. \n\nI notified the bank of this problem, but the representative told me to just view the statements online. \n\nThen, when I went to view a statement online, the bank would not give me access unless I agreed to new terms. Its not legal for the bank to withhold access to my banking records unless I agree to new terms. \n\nSo, I am missing three months worth of statements, which Fulton needs to immediately provide. \n\nThe period of time for which I am missing statements is XX/XX/XXXX through XX/XX/XXXX. \n\nI will need the bank to continue sending written statements every month as long as I have an outstanding balance on my loan. \n\nAlso please note the timing of the banks actions. Previously I had a problem with employee fraud at the bank, and the bank failed to respond to my concern in a timely manner, so I contacted Complaint.consumerfinance.gov. The bank stopped mailing me statements immediately after I filed a XX/XX/XXXX complaint against Fulton. \n\n-- -- Next I will address the problem with vague payment information. -- -- The bank did mail a statement for the period of XX/XX/XXXX to XX/XX/XXXX. They included an unaddressed envelope with the statement, but no payment stub was included for me to return with a check, and they did not give any specific directions as to where to mail the payment. Nor did the statement indicate a due date. If I know the due date, the address for payment, and what information to include on the check, I do not necessarily need a payment stub. \n\n-- -- Finally, I will address the money missing from the account. -- -- In Fultons  XX/XX/XXXX response to my CFPB complaint, Fulton wrote that if I closed my account, they would mail me a check for {$24.00}. Instead, they mailed me a check for {$7.00} with no explanation regarding the difference, and because they also failed to provide bank statements for several months, I can not check my statements for insight. \n\n-- -- In summary, -- -- I am seeking : the missing statements covering XX/XX/XXXX through XX/XX/XXXX ; clarified payment information ( payment address, due date, reference number or else how they would like me to identify the check or money order with my loan ) ; explanation for sending me a check for a lower dollar amount than what the bank told the CFPB it would be. Also, I would like the missing money returned to me. \n\nI hope other consumers reading this are soon able to search the phrase Fulton Financial class action lawsuit and find a group of consumers who have experienced similar problems.","date_sent_to_company":"2020-05-11T20:49:16.000Z","issue":"Problem when making payments","sub_product":"Personal line of credit","zip_code":"21045","tags":null,"has_narrative":true,"complaint_id":"3646974","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FULTON FINANCIAL CORPORATION","date_received":"2020-05-11T20:25:54.000Z","state":"MD","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["This complaint concerns three problems : <em>missing</em> <em>statements</em>, vague payment information, and money <em>missing</em> from my account. \n\n-- -- First I will address the <em>missing</em> <em>statements</em>. -- -- I had been receiving <em>statements</em> through the mail, and I never opted into receiving <em>statements</em> online. Against my wishes and with no written notice, Fulton Bank switched my <em>statements</em> to online only and stopped mailing them to my house. The bank has never mailed me any notification of the switch."]},"sort":[13.605514,"3646974"]},{"_index":"complaint-public-v1","_id":"7211272","_score":13.590481,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"After reviewing my investigation report and consumer report I found several inconsistency reporting on this account : XXXX XXXX XXXX # XXXX. \nIt is your duty to ensure that all information reported is consistent and most importantly accurate and complete and you have failed to do so. Please delete this erroneous item immediately. Below are a list and pictures of inaccurate and incomplete information XXXX. XX/XX/XXXX I was not 30 days late. See my bank statement. \nXXXX. XX/XX/XXXX has ok but missing actual amount paid no data. \nXXXX. XX/XX/XXXX has ok but missing actual amount paid, no data. \nXXXX. XX/XX/XXXX has ok but missing actual amount paid no data. \nXXXX. XXXX has ok but missing actual amount paid, no data. \nXXXX. XX/XX/XXXX has ok but missing actual amount paid, no data. \nXXXX. XX/XX/XXXX has ok but missing actual amount paid, no data. \nXXXX. XX/XX/XXXX has ok but missing actual amount paid no data. \nPlease fix or delete it from my consumer report.","date_sent_to_company":"2023-07-06T14:03:56.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"403XX","tags":"Servicemember","has_narrative":true,"complaint_id":"7211272","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2023-07-06T13:37:18.000Z","state":"KY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["<em>Please</em> delete this erroneous item immediately. Below are a list and pictures of inaccurate and incomplete information XXXX. XX/XX/XXXX I was not 30 days late. See my bank <em>statement</em>. \nXXXX. XX/XX/XXXX has ok but <em>missing</em> actual amount paid no data. \nXXXX. XX/XX/XXXX has ok but <em>missing</em> actual amount paid, no data. \nXXXX. XX/XX/XXXX has ok but <em>missing</em> actual amount paid no data. \nXXXX. XXXX has ok but <em>missing</em> actual amount paid, no data. \nXXXX."]},"sort":[13.590481,"7211272"]},{"_index":"complaint-public-v1","_id":"2565906","_score":13.5320835,"_source":{"product":"Checking or savings account","complaint_what_happened":"I receive wires into my account that are missing funds. The missing amount varies and there is no line item on my bank statement to account for it. I asked Citibank and they responded saying it is a valid fee due to intermediary bank fees. If it is a valid fee where is the transparency? How can I know when they will take these intermediary fees and how much they will be for? And how can I account for them when there is no line-item on my bank statement? Please show me proof of how you can literally debit money from an incoming wire with zero transparency. Where is this in my terms and conditions?","date_sent_to_company":"2017-07-05T18:24:22.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"90069","tags":null,"has_narrative":true,"complaint_id":"2565906","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2017-07-05T18:17:37.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Fee problem"},"highlight":{"complaint_what_happened":["I receive wires into my account that are <em>missing</em> funds. The <em>missing</em> amount varies and there is no line item on my bank <em>statement</em> to account for it. I asked Citibank and they responded saying it is a valid fee due to intermediary bank fees. If it is a valid fee where is the transparency? How can I know when they will take these intermediary fees and how much they will be for? And how can I account for them when there is no line-item on my bank <em>statement</em>?"]},"sort":[13.5320835,"2565906"]},{"_index":"complaint-public-v1","_id":"2112159","_score":13.528017,"_source":{"product":"Bank account or service","complaint_what_happened":"Starting XX/XX/2016 there was over {$2000.00} missing from my account according to my statements and have not been able to reconcile my account since then. Please send a FAX number so I can FAX my supporting bank statements.","date_sent_to_company":"2016-09-17T14:01:14.000Z","issue":"Account opening, closing, or management","sub_product":"Checking account","zip_code":"038XX","tags":"Older American","has_narrative":true,"complaint_id":"2112159","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2016-09-14T18:16:28.000Z","state":"NH","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["Starting XX/XX/2016 there was over {$2000.00} <em>missing</em> from my account according to my <em>statements</em> and have not been able to reconcile my account since then. <em>Please</em> send a FAX number so I can FAX my supporting bank <em>statements</em>."]},"sort":[13.528017,"2112159"]},{"_index":"complaint-public-v1","_id":"19684571","_score":13.137348,"_source":{"product":"Credit card","complaint_what_happened":"I am writing with reference to rewards not received on my US Bank XXXX XXXX card in the statements that closed on XX/XX/XXXX and XX/XX/XXXX. \nThe rewards not received in my XXXX statement were claimed to US Bank on XX/XX/XXXX ( case / confirmation # XXXX ) through their Customer Service XXXX XXXX. \n\nIt is worth highlighting that I followed up with us Bank through their Customer Service Phone Line on XX/XX/XXXX, regarding case / confirmation # XXXX ) but there were no news. On that call, I also reported the rewards missing in my XXXX statement. The agent then opened a new case / confirmation # XXXX, to include both the rewards missing in my XXXX statement ( previously included in case # XXXX ) and the rewards missing in my XXXX statement. \n\nIt has been already XXXX weeks since my original claim, with no response at all from US Bank. \n\nIn view of the above, I have no alternative but to open this complaint with the CFPB to receive a timely response from US Bank. \n\nFind below a more detailed breakdown of the missing rewards : XXXX. The missing rewards in my XXXX statement are XXXX points, which correspond to the hotel room booked in the XXXX XXXX in the amount of {$340.00} on XX/XX/XXXX. This purchase should have received XXXX points, that is to say, XXXX points, but it only received XXXX points in my statement, that is to say, XXXX points. The gap is XXXX points. \n\nPlease note that US Bank announced the following change effective XX/XX/XXXX : Earn XXXX points on hotel rooms and car rentals and XXXX on flights booked directly in the XXXX XXXX when using the card The purchase was made on XX/XX/XXXX and thus should have qualified to receive XXXX points. \n\nXXXX. The missing rewards in my XXXX statement are XXXX points, corresponding to mobile wallet purchased made through XXXX XXXX. \n\nPlease note that US Bank announced the following change effective XX/XX/XXXX : XXXX points on mobile wallet spending on Apple Pay, XXXX XXXX and XXXX Pay on your first {$5000.00} each billing cycle ( then XXXX point thereafter ). \n\nPlease note that as I reported to US Bank on my call on XX/XX/XXXX, I do not carry the physical card with me so I am fully certain that all the purchases made and included in my XXXX statement corresponded to mobile wallet XXXX XXXX purchases and should have qualified to receive XXXX rewards up to the amount of {$5000.00} in purchases. \n\nIn my XXXX statement, I made purchases in the amount of {$5000.00}, all mobile wallet purchases, and as such I should have received XXXX in the first {$5000.00} in purchases and XXXX in the remaining {$97.00} in purchases, totaling XXXX in rewards. \n\nI also received XXXX rewards as a customer appreciation bonus as part of a phone call that I had with US Bank in XX/XX/XXXX when I inquired about my annual membership fee. \n\nSo in total, I should have received XXXX rewards in my XXXX statement, but I only received XXXX. The gap in rewards in my XXXX statement totals XXXX points. \n\nConsidering XXXX + XXXX, the missing rewards in XXXX total XXXX points in XXXX and XXXX in XXXX, adding up to XXXX points. \n\nWhile I understand that US Bank has implemented changes since XX/XX/XXXX in this card, and that as part of the implementation there could be shortcomings as the ones described, I feel that XXXX  days is ample time for the Bank to have reviewed my claim and credit the missing rewards in a timely manner. \n\nThe lack of response from US Bank for XXXX  months since my original claim has undermined my trust in receiving the XXXX rewards I should for the mobile wallet purchases I make up to {$5000.00} per billing cycle. As a result, as of XX/XX/XXXX, much to my regret, I had no choice but to stop making purchases in this card. \n\nPlease note that this XXXX rewards in mobile wallet purchases is a key perk for me to justify keeping and using this card, which has a {$400.00} annual fee. \n1 month without using the card due to this lack of trust on being rewarded at the XXXX rate for mobile-wallet purchases, represents XX/XX/XXXX of the {$400.00} annual fee this card has. Frankly, at this point, I feel US Bank should credit XX/XX/XXXX of the {$400.00} in rewards to make up for the inconveniences caused. \n\nThrough your involvement in this case, I look forward to receiving a prompt response from US Bank, crediting the missing rewards and making me up for the inconveniences caused. \n\nThank you in advance for your help. \n\nBest regards, ( attached are included the activity purchases and rewards reports of the account for XX/XX/XXXX and XX/XX/XXXX )","date_sent_to_company":"2026-02-21T22:44:37.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"917XX","tags":null,"has_narrative":true,"complaint_id":"19684571","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"U.S. BANCORP","date_received":"2026-02-21T22:29:14.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem with rewards from credit card"},"highlight":{"complaint_what_happened":["On that call, I also reported the rewards <em>missing</em> in my XXXX <em>statement</em>. The agent then opened a new case / confirmation # XXXX, to include both the rewards <em>missing</em> in my XXXX <em>statement</em> ( previously included in case # XXXX ) and the rewards <em>missing</em> in my XXXX <em>statement</em>. \n\nIt has been already XXXX weeks since my original claim, with no response at all from US Bank. \n\nIn view of the above, I have no alternative but to open this complaint with the CFPB to receive a timely response from US Bank."]},"sort":[13.137348,"19684571"]},{"_index":"complaint-public-v1","_id":"4268880","_score":13.088154,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Dear, Sir or Madam, I am writing today to exercise my right to question the validity of the debt your agency claims I owe perused to the FCRA ( Fair Credit Reporting Act. ) As stated in section 609 of the FCRA, \" A consumer reporting agency is not required to remove accurate derogatory from a consumers file unless the information is outdated under 609, or can not be verified. as is my right, I am requesting verification of the following items. \n\nXXXX  Equifax XXXX  Account Name : City Select Auto Sales MISSING MISSING Account XXXX MISSING MISSING Balance : - MISSING MISSING Account Name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Account Number:XXXX  XXXX XXXX Balance : {$6400.00} {$6800.00} {$6800.00} Account Name : MISSING MISSING XXXX XXXX Account Number : MISSING MISSING XXXX Balance : MISSING MISSING {$5200.00} Additionally, I have highlighted these items on the attached copy of my uploaded statement. Im aware that section 609 requires you to have verifiable Proof of my signature. Furthermore, if all of my information is the same information, from the same place, why are there reports in some bureaus and not in others also, why is the information given not the same? Please send me proof my signature and information","date_sent_to_company":"2021-04-03T16:23:48.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"080XX","tags":null,"has_narrative":true,"complaint_id":"4268880","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2021-04-03T16:23:44.000Z","state":"NJ","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["<em>Please</em> send me proof my signature and information"]},"sort":[13.088154,"4268880"]},{"_index":"complaint-public-v1","_id":"13048233","_score":13.050497,"_source":{"product":"Credit card","complaint_what_happened":"Hello, CFPB I used my Wells Fargo XXXX XXXX ( ending XXXX ) at XXXX XXXX XXXX XXXX XXXX. My stay was from XX/XX/XXXX to XX/XX/year>. The payment amount was {$1100.00} ( XXXX XXXXXXXX XXXX XXXX On the XXXX credit card statement, only XXXX base points were posted. The extra XXXX bonus points were missing. I contacted Wells Fargo 4 times. More than 2 months has passed and the issue is still not resolved. \n\nPlease see the XXXX attached files ( hotel invoice + credit card statement ). I request Wells Fargo to post the missing XXXX bonus points to my account. \n\nBest regards, XXXX XXXX","date_sent_to_company":"2025-04-17T08:01:46.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"94303","tags":null,"has_narrative":true,"complaint_id":"13048233","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2025-04-17T07:49:47.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem with rewards from credit card"},"highlight":{"complaint_what_happened":["The payment amount was {$1100.00} ( XXXX XXXXXXXX XXXX XXXX On the XXXX credit card <em>statement</em>, only XXXX base points were posted. The extra XXXX bonus points were <em>missing</em>. I contacted Wells Fargo 4 times. More than 2 months has passed and the issue is still not resolved. \n\n<em>Please</em> see the XXXX attached files ( hotel invoice + credit card <em>statement</em> ). I request Wells Fargo to post the <em>missing</em> XXXX bonus points to my account. \n\nBest regards, XXXX XXXX"]},"sort":[13.050497,"13048233"]},{"_index":"complaint-public-v1","_id":"11304944","_score":12.992984,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I requested multiple times to get my statement that was missing with a closing date of XX/XX/XXXX and a payment due date of XX/XX/XXXX. No statement was mailed, and they stated that no statement was generated for the month of XXXX, and they are refusing to provide that XXXX statement and receipt, as well as reporting it accurately for the correct month. I made the payment in XX/XX/XXXX for {$60.00} on the phone with XXXX XXXX, and it should have been on my printed and mailed Us First class statement. The XXXX statement remains missing and it is my legal right to have a proper receipt on the correct month. I am being denied access to also having this reported accurately to the credit bureaus. XXXX XXXX also continues to be a problem. \n\nAdditionally, I did not receive my statement for XXXX closing date of XX/XX/XXXX with a payment due date of XX/XX/XXXX. I made a payment of {$52.00} confirmation XXXX and a separate payment of {$440.00} confirmation XXXX to be on my closing date of XX/XX/XXXX and payment due date of XX/XX/XXXX. On XX/XX/XXXX, I spoke to several people including XXXX and XXXX, and Sweety form XXXX, XXXX. Additionally, they transferred me to XXXX, the supervisor and there was no resolution, and I filed the complaint while I wwas left on hold for XXXX hour before I submitted this complaint. Please respond by US mail as XXXX has my email lockdown right now, while trying to recover my email. i do not use my email with Chase and do not want it used on my accounts with the exception of the back office only for ID purposes. \n\nI do not have any online banking whatsoever and do not intend to do so. It will be fraud if my email is used for any banking purposes such as an online account. I receive all paper statements only on all my accounts, including my missing car loan that Chase should have reported as well, and all this infor was provided to them a miultitude of times. Please respond by US Mail. I will be out of the country between XX/XX/XXXX and XXXX, XXXX. Please extend the time to respond to any additional requests by the CFPB. I have someone at the house, but they will not be able to reach me. Please notate these on all my existing complaints/ accounts with the CFPB XXXX \n\nMultiple times I provided the Police report XXXX XXXX and cell XXXX. It is for identity theft and misidentification filed on XX/XX/XXXX. To this day, no identity theft packet has been mailed to me by Chase.","date_sent_to_company":"2024-12-28T20:07:04.000Z","issue":"Credit monitoring or identity theft protection services","sub_product":"Credit reporting","zip_code":"374XX","tags":null,"has_narrative":true,"complaint_id":"11304944","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2024-12-28T19:25:35.000Z","state":"TN","company_public_response":null,"sub_issue":"Billing dispute for services"},"highlight":{"complaint_what_happened":["I requested multiple times to get my <em>statement</em> that was <em>missing</em> with a closing date of XX/XX/XXXX and a payment due date of XX/XX/XXXX. No <em>statement</em> was mailed, and they stated that no <em>statement</em> was generated for the month of XXXX, and they are refusing to provide that XXXX <em>statement</em> and receipt, as well as reporting it accurately for the correct month."]},"sort":[12.992984,"11304944"]},{"_index":"complaint-public-v1","_id":"11311382","_score":12.99195,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I requested multiple times to get my statement that was missing with a closing date of XX/XX/XXXX and a payment due date of XX/XX/XXXX. No statement was mailed, and they stated that no statement was generated for the month of XXXX, and they are refusing to provide that XXXX statement and receipt, as well as reporting it accurately for the correct month. I made the payment in XX/XX/XXXX for {$60.00} on the phone with XXXX XXXX, and it should have been on my printed and mailed Us First class statement. The XXXX statement remains missing and it is my legal right to have a proper receipt on the correct month. I am being denied access to also having this reported accurately to the credit bureaus. XXXX XXXX also continues to be a problem. \n\nAdditionally, I did not receive my statement for XXXX closing date of XX/XX/XXXX with a payment due date of XX/XX/XXXX. I made a payment of {$52.00} confirmation XXXX and a separate payment of {$440.00} confirmation XXXX to be on my closing date of XX/XX/XXXX and payment due date of XX/XX/XXXX. On XX/XX/XXXX, I spoke to several people including XXXX and XXXX, and XXXX form XXXX, XXXX. Additionally, they transferred me to XXXX, the supervisor and there was no resolution, and I filed the complaint while I wwas left on hold for XXXX hour before I submitted this complaint. Please respond by US mail as XXXX has my email lockdown right now, while trying to recover my email. i do not use my email with XXXX and do not want it used on my accounts with the exception of the back office only for ID purposes. \n\nI do not have any online banking whatsoever and do not intend to do so. It will be fraud if my email is used for any banking purposes such as an online account. I receive all paper statements only on all my accounts, including my missing car loan that XXXX should have reported as well, and all this infor was provided to them a miultitude of times. Please respond by US Mail. I will be out of the country between XX/XX/XXXX and XXXX, XXXX. Please extend the time to respond to any additional requests by the CFPB. I have someone at the house, but they will not be able to reach me. Please notate these on all my existing complaints/ accounts with the CFPB XXXX \n\nMultiple times I provided the Police report XXXX XXXX and cell XXXX. It is for identity theft and misidentification filed on XX/XX/XXXX. To this day, no identity theft packet has been mailed to me by XXXX.","date_sent_to_company":"2024-12-28T20:07:16.000Z","issue":"Credit monitoring or identity theft protection services","sub_product":"Credit reporting","zip_code":"374XX","tags":null,"has_narrative":true,"complaint_id":"11311382","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2024-12-28T20:07:13.000Z","state":"TN","company_public_response":null,"sub_issue":"Billing dispute for services"},"highlight":{"complaint_what_happened":["I requested multiple times to get my <em>statement</em> that was <em>missing</em> with a closing date of XX/XX/XXXX and a payment due date of XX/XX/XXXX. No <em>statement</em> was mailed, and they stated that no <em>statement</em> was generated for the month of XXXX, and they are refusing to provide that XXXX <em>statement</em> and receipt, as well as reporting it accurately for the correct month."]},"sort":[12.99195,"11311382"]},{"_index":"complaint-public-v1","_id":"11304987","_score":12.990176,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I requested multiple times to get my statement that was missing with a closing date of XX/XX/XXXX and a payment due date of XX/XX/XXXX. No statement was mailed, and they stated that no statement was generated for the month of XXXX, and they are refusing to provide that XXXX statement and receipt, as well as reporting it accurately for the correct month. I made the payment in XX/XX/XXXX for {$60.00} on the phone with XXXX XXXX, and it should have been on my printed and mailed Us First class statement. The XXXX statement remains missing and it is my legal right to have a proper receipt on the correct month. I am being denied access to also having this reported accurately to the credit bureaus. Lexis nexis also continues to be a problem. \n\nAdditionally, I did not receive my statement for XXXX closing date of XX/XX/XXXX with a payment due date of XX/XX/XXXX. I made a payment of {$52.00} confirmation XXXX and a separate payment of {$440.00} confirmation XXXX to be on my closing date of XX/XX/XXXX and payment due date of XX/XX/XXXX. On XX/XX/XXXX, I spoke to several people including XXXX and XXXX, and XXXX form XXXX, XXXX. Additionally, they transferred me to XXXX, the supervisor and there was no resolution, and I filed the complaint while I wwas left on hold for XXXX hour before I submitted this complaint. Please respond by US mail as XXXX has my email lockdown right now, while trying to recover my email. i do not use my email with XXXX and do not want it used on my accounts with the exception of the back office only for ID purposes. \n\nI do not have any online banking whatsoever and do not intend to do so. It will be fraud if my email is used for any banking purposes such as an online account. I receive all paper statements only on all my accounts, including my missing car loan that XXXX should have reported as well, and all this infor was provided to them a miultitude of times. Please respond by US Mail. I will be out of the country between XX/XX/XXXX and XXXX, XXXX. Please extend the time to respond to any additional requests by the CFPB. I have someone at the house, but they will not be able to reach me. Please notate these on all my existing complaints/ accounts with the CFPB XXXX \n\nMultiple times I provided the Police report XXXX XXXX and cell XXXX. It is for identity theft and misidentification filed on XX/XX/XXXX. To this day, no identity theft packet has been mailed to me by XXXX.","date_sent_to_company":"2024-12-28T20:07:16.000Z","issue":"Credit monitoring or identity theft protection services","sub_product":"Credit reporting","zip_code":"374XX","tags":null,"has_narrative":true,"complaint_id":"11304987","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"LEXISNEXIS","date_received":"2024-12-28T20:07:13.000Z","state":"TN","company_public_response":null,"sub_issue":"Billing dispute for services"},"highlight":{"complaint_what_happened":["I requested multiple times to get my <em>statement</em> that was <em>missing</em> with a closing date of XX/XX/XXXX and a payment due date of XX/XX/XXXX. No <em>statement</em> was mailed, and they stated that no <em>statement</em> was generated for the month of XXXX, and they are refusing to provide that XXXX <em>statement</em> and receipt, as well as reporting it accurately for the correct month."]},"sort":[12.990176,"11304987"]},{"_index":"complaint-public-v1","_id":"1731659","_score":12.955767,"_source":{"product":"Student loan","complaint_what_happened":"XXXX of XXXX I signed a promissory note for a student loan with Wells Fargo. The loan refinanced a student loan I took out to attend XXXX University. When the loan was made I elected online delivery preferences for statements and notices. I received notices each month as expected through XXXX. When I logged-in XXXX XXXX, I noticed that all billing statements were missing for XXXX XXXX - XXXX XXXX. I messaged Wells Fargo, spoke to a customer service representative and a supervisor in order to track down the missing statements. I was told that the statements were not generated and were not historically available. The lack of billing statements hinders my ability to keep track of my loan. I setup direct deposit and online statements so that my time would be freed up to do other things, like work to pay off the loan. Wells Fargo states that the billing statements were not generated because they received a returned piece of mail, but it 's not clear why that should impact online billing statements -- I have n't experienced this with any other lender. I elect online statements that reduce Wells Fargo 's printing and mailing costs, but they 're not holding up their side of the bargain by making all of my statements available online. Please help. Thank you.","date_sent_to_company":"2016-01-07T15:02:51.000Z","issue":"Dealing with my lender or servicer","sub_product":"Non-federal student loan","zip_code":"36532","tags":null,"has_narrative":true,"complaint_id":"1731659","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2016-01-07T15:02:51.000Z","state":"AL","company_public_response":"Company chooses not to provide a public response","sub_issue":"Having problems with customer service"},"highlight":{"complaint_what_happened":["I elect online <em>statements</em> that reduce Wells Fargo 's printing and mailing costs, but they 're not holding up their side of the bargain by making all of my <em>statements</em> available online. <em>Please</em> help. Thank you."]},"sort":[12.955767,"1731659"]},{"_index":"complaint-public-v1","_id":"12205984","_score":12.696741,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Equifax Refuses To Correct An Ongoing Issue : Missing Accounts on my credit report, the other Credit Bureaus are reporting all my accounts correctly. \n\n***Missing Accounts : XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX Refuse To Update My Consumer Statement, after 6 requests, ***Will Not Block Ongoing Fraudulent Disputes, ***Please Do Not Allow Phone Number On My Fraud Alert ( High Risk For Identity Theft , From Ex-Spouse )","date_sent_to_company":"2025-02-25T23:05:12.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"78224","tags":null,"has_narrative":true,"complaint_id":"12205984","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-02-25T22:31:28.000Z","state":"TX","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["***<em>Missing</em> Accounts : XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX Refuse To Update My Consumer <em>Statement</em>, after 6 requests, ***Will Not Block Ongoing Fraudulent Disputes, ***<em>Please</em> Do Not Allow Phone Number On My Fraud Alert ( High Risk For Identity Theft , From Ex-Spouse )"]},"sort":[12.696741,"12205984"]},{"_index":"complaint-public-v1","_id":"1747085","_score":12.6682625,"_source":{"product":"Mortgage","complaint_what_happened":"Seterus has been claiming that we are a month or two behind and missing payments in our mortgage. This claim started happening once we were discharged from our Bankruptcy. We have received notices claiming we requested to modify our loan ( which we did not ) three days before receiving our actual mortgage statements. We bank online and do not wait for the statements to pay our mortgage. We have requested on several occasions for Seterus to send us the proof we are behind and missing payments. What they sent us does not prove it. We also responded with the proof all payments were made. The months they claimed we are missing were months we were with XXXX XXXX XXXX and we have proof we made all payments to them as well. We are being harassed by Seterus and they have dinged our credit with false information. We have tried to work with them through no avail to resolve this issue. Seterus are rude and accused us of refusing to accept that we owe them money. Please investigate this company, there is something seriously wrong with them.","date_sent_to_company":"2016-01-19T17:36:07.000Z","issue":"Loan servicing, payments, escrow account","sub_product":"Conventional fixed mortgage","zip_code":"92555","tags":null,"has_narrative":true,"complaint_id":"1747085","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Seterus, Inc.","date_received":"2016-01-19T17:36:06.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Seterus has been claiming that we are a month or two behind and <em>missing</em> payments in our mortgage. This claim started happening once we were discharged from our Bankruptcy. We have received notices claiming we requested to modify our loan ( which we did not ) three days before receiving our actual mortgage <em>statements</em>. We bank online and do not wait for the <em>statements</em> to pay our mortgage. We have requested on several occasions for Seterus to send us the proof we are behind and <em>missing</em> payments."]},"sort":[12.6682625,"1747085"]},{"_index":"complaint-public-v1","_id":"7014687","_score":12.663743,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Today ( XXXX ), I just reviewed my Consumer report from Transunion and I have noticed that XXXX accounts that I have disputed in the past several times are still reporting Incomplete and missing vital information. Consumer Reporting Agencies have assumed a crucial role in handling and reporting Consumer Information to the best of their abilities so that all information that is being reported is Complete and Accurate.\n\nI have enclosed a copy of my recent Transunion Consumer report # XXXX, and circled all of the Incomplete/missing information. As you can see, The vital information that should be on my consumer report is indeed incomplete. \n\nAccount- XXXX XXXX Problem-Missing Payment History from XXXX XXXX XXXX Solution-Delete account for reporting Incomplete information on a Consumer Report Account-XXXX XXXX XXXX XXXX XXXX XXXX Problem-Missing payment History for XXXX XXXX XXXX Solution-Delete Account for reporting Incomplete Information on a Consumer Report Please investigate and Delete these accounts. If i am remiss then please provide me proof with billing statements showing the Complete payment history. If proof can not be provided, then I demand these accounts be removed immediately from my Consumer Report.\n\nThank You.","date_sent_to_company":"2023-05-23T10:33:59.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"19143","tags":null,"has_narrative":true,"complaint_id":"7014687","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2023-05-23T10:27:48.000Z","state":"PA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Account- XXXX XXXX Problem-<em>Missing</em> Payment History from XXXX XXXX XXXX Solution-Delete account for reporting Incomplete information on a Consumer Report Account-XXXX XXXX XXXX XXXX XXXX XXXX Problem-<em>Missing</em> payment History for XXXX XXXX XXXX Solution-Delete Account for reporting Incomplete Information on a Consumer Report <em>Please</em> investigate and Delete these accounts. If i am remiss then <em>please</em> provide me proof with billing <em>statements</em> showing the Complete payment history."]},"sort":[12.663743,"7014687"]},{"_index":"complaint-public-v1","_id":"5906814","_score":12.650442,"_source":{"product":"Mortgage","complaint_what_happened":"There are funds of over {$5000.00} missing from XXXX funds! We have not been given proper accounting as to where our funds are there are missing funds being held as Surplus funds which are the same XXXX funds missing not accounted for on statements! This is not an escrow issue due to their being no escrow account on this account! The law mandates that all funds held by bank customer are reported per a taped conversation agreed to by both parties. Per the conversation it was stated that the funds not being reported are in banks possession of see below : Special loans team in Virginia headquarters service team XXXX XXXX XXXX messages left for her no response Where is the ledger of these funds what has the Acct number being used to report. The excuses given XXXX funds for emergency repairs XXXX funds for emergency repairs put to principal After two years in form of principal we know nothing if this not in loan docs! See Amortization schedule buy down {$16000.00} why how and how could this be done without refinancing? This would have to be a new loan, never late, pay own all no escrow immediately after escrow removed now this Where are the funds why do the statements not reflect the total funds held at bank and why? \n\nXXXX customer service representative XXXX XXXX put to principal After two years in form of principal new one on us, loan reamortized why we have not made any XXXX funds for emergency repairs put to principal After two years in form of principal, Company needs to report full record of XXXX  missing funds where is it, who has it, why is it not reflected on mortgage statement clearly what is going on! Why is there a new total buy down amount when no new loan was taken out, loan in good standing even after all the trucks tried to confuse and steal funds! THIS IS NOT AN Escrow ISSUE ITS A MISSING FUNDS ISSUE AND FALSELY REPORTING FUBDS, missing etc... \nThis complaint is in both my name and my wife XXXX XXXX you have authority to discuss all with her as we work together! Please report this office Manager keeps being closed yet issue is not resolved!","date_sent_to_company":"2022-09-08T18:12:03.000Z","issue":"Trouble during payment process","sub_product":"Other type of mortgage","zip_code":"02072","tags":null,"has_narrative":true,"complaint_id":"5906814","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIZENS FINANCIAL GROUP, INC.","date_received":"2022-08-23T04:24:25.000Z","state":"MA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["THIS IS NOT AN Escrow ISSUE ITS A <em>MISSING</em> FUNDS ISSUE AND FALSELY REPORTING FUBDS, <em>missing</em> etc... \nThis complaint is in both my name and my wife XXXX XXXX you have authority to discuss all with her as we work together! <em>Please</em> report this office Manager keeps being closed yet issue is not resolved!"]},"sort":[12.650442,"5906814"]},{"_index":"complaint-public-v1","_id":"4126800","_score":12.632513,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"1 ) I registered my CapitalOne Spark Business Visa Credit Card with Visa XXXX early XX/XX/2020. This Visa program run in conjunction with participating banks including CapitalOne offers discounts from participating merchants in the form of statement credits after qualifying purchases. I am supposed to see these statement credits applied to my CaptialOne card statements. \n\n2 ) I made subsequent qualifying purchases in XXXX, XXXX, and XXXX from XXXX expecting to receive the 5 % statement credit promised. \n\n3 ) I have received no 5 % credits. \n\n4 ) I contacted Capital One and spoke with 3 representatives on the phone all of whom were unable to assist me in pursuing the missing statement credits for my CapitalOne Spark Business Visa. \n\n5 ) The contact number for the Visa XXXX program XXXX has not worked for the past month - I always get a recording saying this number is experiencing technical difficulties. \n\nPlease assist me in getting the missing credits from my qualifying purchases applied to my CapitalOne Spark Business Visa credit card account. \n\nThank you!","date_sent_to_company":"2021-02-09T15:32:55.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"030XX","tags":null,"has_narrative":true,"complaint_id":"4126800","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2021-02-09T15:21:06.000Z","state":"NH","company_public_response":null,"sub_issue":"Problem with rewards from credit card"},"highlight":{"complaint_what_happened":["<em>Please</em> assist me in getting the <em>missing</em> credits from my qualifying purchases applied to my CapitalOne Spark Business Visa credit card account. \n\nThank you!"]},"sort":[12.632513,"4126800"]},{"_index":"complaint-public-v1","_id":"7775837","_score":12.623419,"_source":{"product":"Checking or savings account","complaint_what_happened":"Ref : missing paper statements and no answer from Citibank This is the second time I am writing to the CFPB regarding missing monthly paper statements from Citibank. I expect Citibank to deliver my monthly paper statements, and to deliver them in a timely manner. \n\nA year ago I filed a complaint ( attached ) and since then I have received three statements instead of twelve, with a 2-3 months delay. The last one I received on XX/XX/XXXX, for the settlement period ending XX/XX/XXXX, which is 3 months late. Citibank does not fulfill its obligation to deliver the statements, moreover to deliver them in a promptly manner. \n\nFYI, the letters sent via the XXXX go XXXX weeks from the US to XXXX, and letters mailed within XXXX go XXXX working days. \nCitibank Client Services provides customer account services for Citibank , N.A., offering both paper and electronic statements, and I prefer paper ones. \n\n\n-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- A YEAR AGO - attachement XXXX, XXXX XX/XX/XXXX CFPB Consumer Financial Protection Bureau XXXX XXXX XXXXXXXX XXXX XXXX DC XXXX XXXX COMPLAINT Ref : missing paper statements and no answer from Citibank. \nI have been not receiving my monthly paper statements of Citibank , N.A . since XX/XX/XXXX. I expect Citibank to answer my complaint and to deliver my paper statements in a timely manner. \n\nCitibank Client Services provides customer account services for Citibank , N.A., offering both paper and electronic statements, and I prefer paper ones. \nI have not received an answer from the Citibank Client Services, to my complaint sent on XX/XX/XXXX, i.e. four and a half months ago. I have written : Please mail them to me ( the missing statements ). Please be advised, that in case of errors or questions, my inquiries may be several months late. Furthermore, your three-month delay is not the fulfillment of your obligation to provide monthly statements. \nInstead, the letters sent by the XXXX go XXXX weeks, from the US to XXXX, and ordinary letters mailed in XXXX go 2 working days. \n\nPreviously, after almost 3 months I did receive the statement for the period ending XX/XX/XXXX. Only after 3 and a half months for the period ending XX/XX/XXXX, and here the adhesive sticker on the original Citi envelope says ( translated into English ) : SENDER XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ), ( private entity ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Postal Service, equivalent to the XXXX ) Posted from : XXXX ( XXXX ) Posted on : XX/XX/XXXX I received this statement on XX/XX/XXXX. \n\nI expect Citibank to answer my complaint and to deliver my paper statements in a timely manner.","date_sent_to_company":"2023-10-30T18:07:04.000Z","issue":"Managing an account","sub_product":"Other banking product or service","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"7775837","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2023-10-30T17:32:35.000Z","state":null,"company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem accessing account"},"highlight":{"complaint_what_happened":["I have written : <em>Please</em> mail them to me ( the <em>missing</em> <em>statements</em> ). <em>Please</em> be advised, that in case of errors or questions, my inquiries may be several months late. Furthermore, your three-month delay is not the fulfillment of your obligation to provide monthly <em>statements</em>. \nInstead, the letters sent by the XXXX go XXXX weeks, from the US to XXXX, and ordinary letters mailed in XXXX go 2 working days."]},"sort":[12.623419,"7775837"]},{"_index":"complaint-public-v1","_id":"4751794","_score":12.584296,"_source":{"product":"Checking or savings account","complaint_what_happened":"Previously I submitted a complaint to CFPB in early XXXX. \n\nIn response, HSBC released my statements that HSBC did not allow me to examine when HSBC closed my accounts without warning in XXXX.\n\nAt one time, I had around {$200000.00} with the bank. \n\nThe HSBCs response also reads : If you have any questions, please call me ( XXXX XXXX XXXX Customer Relations Manager ) at XXXX. Im available Monday through Friday, XXXX XXXX ET. Alternatively, you can reach me by email at XXXX. \n\nDespite my repeated calls and emails, to date, Ms. XXXX XXXX XXXX has failed to reply and explain the missing {$1500.00}. \n\nReleasing my statements nearly two years later has not resolved the problem of the missing {$1500.00}. \n\nRather, this can be considered as a grand theft now. \n\nFor nearly two years, HSBC had failed to send me the balance checks after closing my accounts.\n\nHSBC also denied my access to my accounts prior to closing my accounts. \n\nAs I have I indicated to Ms. XXXX XXXX XXXX, the missing {$1500.00} is related to my credit card reward redemptions and the Regulation XXXX claims. \n\nThe ATM machine outside the XXXX, CA branch had serious issues before it was finally replaced. \n\nPlease review the Regulation E claims at that branch, and Ms. XXXX XXXX XXXX will find a surplus ( at least several XXXX dollars, probably around a XXXX ).","date_sent_to_company":"2021-09-24T19:18:27.000Z","issue":"Managing an account","sub_product":"Other banking product or service","zip_code":"95035","tags":null,"has_narrative":true,"complaint_id":"4751794","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"HSBC NORTH AMERICA HOLDINGS INC.","date_received":"2021-09-24T18:41:32.000Z","state":"CA","company_public_response":null,"sub_issue":"Banking errors"},"highlight":{"complaint_what_happened":["XXXX XXXX XXXX has failed to reply and explain the <em>missing</em> {$1500.00}. \n\nReleasing my <em>statements</em> nearly two years later has not resolved the problem of the <em>missing</em> {$1500.00}. \n\nRather, this can be considered as a grand theft now. \n\nFor nearly two years, HSBC had failed to send me the balance checks after closing my accounts.\n\nHSBC also denied my access to my accounts prior to closing my accounts. \n\nAs I have I indicated to Ms."]},"sort":[12.584296,"4751794"]},{"_index":"complaint-public-v1","_id":"6100049","_score":12.563309,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I called Experian today and was hung up on. There are 3 accounts on my credit report that shows now status. ( 2 with XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX My payment history and ontime payment information is missing. The credit limits are also missing. There is a XXXX point difference between my credit report with Experian and the other agencies. I was denied for credit 2 times this month due to the information not reporting on my credit report. There is something wrong with Experians systems and it is against the fair reporting credit act to not dispute information properly. \n\nPlease review the statements attached and update my credit file.","date_sent_to_company":"2022-10-18T21:28:25.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"22191","tags":"Servicemember","has_narrative":true,"complaint_id":"6100049","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2022-10-18T21:28:19.000Z","state":"VA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information is missing that should be on the report"},"highlight":{"complaint_what_happened":["<em>Please</em> review the <em>statements</em> attached and update my credit file."],"sub_issue":["Information is <em>missing</em> that should be on the report"]},"sort":[12.563309,"6100049"]},{"_index":"complaint-public-v1","_id":"2808790","_score":12.535092,"_source":{"product":"Checking or savings account","complaint_what_happened":"I am filing a complaint about Wells Fargo. This had been an ongoing issue with me filing complaints about my Wells Fargo bank accounts. I had not received any resolution to this day. I have money missing from my bank account and I am unable to figure out each transactions amount. The money went missing within a three month timespan. This timespan is from XXXX to XXXX In the past Wells Fargo wanted to know the dates and amounts of all transactions of when, where or how the money went missing. If I did know the amounts of transactions that lead up to missing monies I surely and would greatly provide this information. I have read all of my banking statements online and I also had requested that Wells Fargo send my statements via postal mail. Nothing contained within that information has helped me at all. Every bit of the statements is vague and provides little to no information that would help me in locating these missing monies. Every complaint that I have made about this Wells Fargo provides the same exact response. Please provide us with dates and transactions amounts. Then their response ends up closing my complaint filed through the CFPB website. I have no way on earth to provide the information on transactions amounts. This was a gross error by Wells Fargo. Wells Fargo is the company that holds all of the records as in dates, amounts and where this money goes. Them asking me to provide dates and amounts of transactions would be beyond redundant. Asking me to provide them information of which I have no control over. I am at a loss financially and by them they keep brushing me off and trying to allow me to either give up or pass the time and go past the statute of limitations. Also I started out as a XXXX banking customer. Then sometime after Wells Fargo had taken them over and imposed their rules without my personal consent.","date_sent_to_company":"2018-02-08T20:45:46.000Z","issue":"Managing an account","sub_product":"Savings account","zip_code":"77521","tags":null,"has_narrative":true,"complaint_id":"2808790","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2018-02-08T19:49:55.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Banking errors"},"highlight":{"complaint_what_happened":["I have read all of my banking <em>statements</em> online and I also had requested that Wells Fargo send my <em>statements</em> via postal mail. Nothing contained within that information has helped me at all. Every bit of the <em>statements</em> is vague and provides little to no information that would help me in locating these <em>missing</em> monies. Every complaint that I have made about this Wells Fargo provides the same exact response. <em>Please</em> provide us with dates and transactions amounts."]},"sort":[12.535092,"2808790"]},{"_index":"complaint-public-v1","_id":"6100048","_score":12.53472,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I called Experian today and was hung up on. There are 3 accounts on my credit report that shows now status. ( 2 with XXXX XXXX XXXX XXXX XXXX XXXX ) My payment history and ontime payment information is missing. The credit limits are also missing. There is a XXXX point difference between my credit report with Experian and the other agencies. I was denied for credit 2 times this month due to the information not reporting on my credit report. There is something wrong with Experians systems and it is against the fair reporting credit act to not dispute information properly. \n\nPlease review the statements attached and update my credit file.","date_sent_to_company":"2022-10-18T21:28:25.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"22191","tags":"Servicemember","has_narrative":true,"complaint_id":"6100048","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2022-10-18T21:28:19.000Z","state":"VA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information is missing that should be on the report"},"highlight":{"complaint_what_happened":["<em>Please</em> review the <em>statements</em> attached and update my credit file."],"sub_issue":["Information is <em>missing</em> that should be on the report"]},"sort":[12.53472,"6100048"]},{"_index":"complaint-public-v1","_id":"6832107","_score":12.519247,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I am writing to request your assistance in resolving an issue regarding a {$200.00} transfer made through Cash App to my XXXX XXXX account on XXXX XXXX XXXX I have encountered difficulties in tracking the funds, as both Cash App and XXXX XXXX deny having received them. \n\nAccording to my Cash App statement, the transfer to my XXXX XXXX account ( XXXX ) was completed on XXXX XXXX XXXX. However, upon reviewing my XXXX XXXX statements, there is no record of a {$200.00} deposit. I have contacted both Cash App and XXXX XXXX to resolve the issue, but both parties maintain that they do not have the funds in question. \n\nI am requesting the Consumer Financial Protection Bureau 's intervention to help me track down the missing {$200.00} and ensure its proper deposit into my XXXXXXXX XXXXk account. Please find attached my Cash App and XXXX XXXX statements, which substantiate my claims. I hope that your involvement can expedite the resolution of this issue and help me recover the missing funds. \n\nI appreciate your attention to this matter and look forward to your prompt response. Please do not hesitate to contact me if you require any additional information or documentation.","date_sent_to_company":"2023-04-12T21:05:45.000Z","issue":"Unauthorized transactions or other transaction problem","sub_product":"Mobile or digital wallet","zip_code":"30062","tags":null,"has_narrative":true,"complaint_id":"6832107","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Block, Inc.","date_received":"2023-04-12T21:00:34.000Z","state":"GA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I am requesting the Consumer Financial Protection Bureau 's intervention to help me track down the <em>missing</em> {$200.00} and ensure its proper deposit into my XXXXXXXX XXXXk account. <em>Please</em> find attached my Cash App and XXXX XXXX <em>statements</em>, which substantiate my claims. I hope that your involvement can expedite the resolution of this issue and help me recover the <em>missing</em> funds. \n\nI appreciate your attention to this matter and look forward to your prompt response."]},"sort":[12.519247,"6832107"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":1902,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":1902}]}},"product":{"doc_count":1902,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting or other personal consumer reports","doc_count":446,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":444},{"key":"Other personal consumer report","doc_count":2}]}},{"key":"Mortgage","doc_count":439,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Conventional home mortgage","doc_count":215},{"key":"FHA 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