{"took":262,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":82863,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"2764808","_score":14.674748,"_source":{"product":"Mortgage","complaint_what_happened":"I am a first time home buyer and I went under contract to purchase a property serviced by A bank on XX/XX/XXXX who used XXXX XXXX XXXX XXXX as the closing/escrow agent. As part of my due diligence, I ordered an Inspection ( {$400.00} ), Termite Inspection ( {$50.00} ), Structural Engineer Report ( {$500.00} ), and Appraisal ( {$450.00} ). I also placed earnest money deposit of {$1500.00}. My closing date was scheduled for XX/XX/XXXX. A tax lien was discovered on XX/XX/XXXX by my Lender and NOT the title company, and it was communicated to me by my agent on XX/XX/XXXX that the property had been acquired through XXXX and that the foreclosure had never been done to wipe out the lien. I was left having spent money on a property I could n't purchase due to the sellers lack of due diligence prior to placing the property on the market. I requested to have earnest money refunded to me, seller agreed to reimburse me the full {$1500.00} earnest money. I received the check from XXXX XXXX XXXX  who had apparently charged me for a survey that they never asked for permission to order/charge me for. They reduced the amount of my earnest money by {$420.00} to pay for a survey I never gave approval for. I have tried to call to discuss this with the agent who ordered the survey but she does not return phone calls. I am requesting assistance in getting my {$420.00} refunded for a survey on a property that the seller had no right to market as available for purchase and the Closing agent ordered/charged for products they never cleared through the party incurring the charge. The sale fell trough due to the sellers lack of knowledge of their own inventory, so I should not be held responsible to pay for a survey I never ordered and now have no use for through no fault of my own. I believe this error is on XXXX XX/XX/XXXX due to not obtaining approval to order the survey prior to doing so then charging me for it with no notice. Also, the invoice I received doesnt even have my name on it as the buyer so this feels inappropriate to charge me for.","date_sent_to_company":"2018-01-05T02:56:38.000Z","issue":"Closing on a mortgage","sub_product":"Conventional home mortgage","zip_code":"75287","tags":null,"has_narrative":true,"complaint_id":"2764808","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SERVICELINK LOSS MITIGATION SERVICES","date_received":"2017-12-27T13:45:40.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"company":["SERVICELINK <em>LOSS</em> MITIGATION SERVICES"]},"sort":[14.674748,"2764808"]},{"_index":"complaint-public-v1","_id":"2655091","_score":14.674748,"_source":{"product":"Debt collection","complaint_what_happened":"XXXX XXXX, by way of SeriveLink, LLC, recorded an unsigned, unverifiable, QuitClaim Deed in error, falsely, misrepresented, in XXXX XXXX XXXX of Deeds. As the Secured Party Creditors, and the holders of the paramount security interest in any and all real and personal property and the proceeds therefrom, registered to, associated with, in the possession of, or under the management of, XXXX XXXX XXXX XXXX XXXX XXXX, their alleged claims and/or requests prejudice my rights, titles, and interests in regard to said property as the Executive Trustee for the private trust to which said rights, titles, and interests have been pledged. For me to provide them with a remedy, I conditionally accept their offer upon proof, with bona fide evidence as proof of claim, done with and under a sworn affidavit, under penalty of perjury with unlimited commercial liability with evidence attached. And, a copy sent to undersigned for rebuttal or acquiesce, of the following : 1. VERIFIABLE Proof that the property is acquired by a new entity, 2. VERIFIABLE Proof of a copy of your lease ( even if expired ) or any other proof of your right to occupy the property, 3. VERIFIABLE Proof that the property in which I reside has been foreclosed, and 4. VERIFIABLE Proof of Proof of any security deposit paid and/or copies of cancelled checks or other proof that shows payment ( s ). \n5. VERIFIABLE Proof of any rent/lease payments and any other correspondence related to my occupancy of the property. \n6. VERIFIABLE Proof that a contract exist with any of the said parties.","date_sent_to_company":"2017-08-30T23:21:43.000Z","issue":"Took or threatened to take negative or legal action","sub_product":"I do not know","zip_code":"48219","tags":null,"has_narrative":true,"complaint_id":"2655091","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SERVICELINK LOSS MITIGATION SERVICES","date_received":"2017-08-30T22:55:56.000Z","state":"MI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Seized or attempted to seize your property"},"highlight":{"company":["SERVICELINK <em>LOSS</em> MITIGATION SERVICES"]},"sort":[14.674748,"2655091"]},{"_index":"complaint-public-v1","_id":"4547285","_score":7.636229,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Un fair credit reporting, cyber crime, identity theft, loss of principal, loss of work, loss of credibility, loss of accounts, extremely hard to feed my family.","date_sent_to_company":"2021-07-16T04:49:27.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"70663","tags":null,"has_narrative":true,"complaint_id":"4547285","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2021-07-16T00:49:24.000Z","state":"LA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["Un fair credit reporting, cyber crime, identity theft, <em>loss</em> of principal, <em>loss</em> of work, <em>loss</em> of credibility, <em>loss</em> of accounts, extremely hard to feed my family."]},"sort":[7.636229,"4547285"]},{"_index":"complaint-public-v1","_id":"14903188","_score":7.566595,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"THE FOLLOWING CHARGE-OFF ACCOUNTS HAVE BEEN DEEMED AS A PROFIT LOSS ON MY CREDIT REPORTS. REQUESTED A COPY OF THE 1099C IRS FORM, DEBT VALIDATION, SIGNED CONTRACTS AND PAYMENT HISTORY. ACCORDING TO FCRA 15 USC 1681S-2 AND 15 USE 1681EB, THIS IS A VIOLATION OF DOUBLE REPORTING. THEY ARE REPORTING AS A PROFIT LOSS TO IRS AND REPORTING INACURRATE/UPDATING MONTHLY TO THE CREDIT BUREAUS AGENCIES. \n\nTRANSUNION REPORTING : XXXX XXXX, ACCT # XXXX ( CHARGE-OFF/PROFIT LOSS ) XXXX  XXXX, ACCT # XXXX ( CHARGE-OFF/PROFIT LOSS ) XXXX  XXXX, ACCT # XXXX ( CHARGE-OFF/PROFIT LOSS ) EQUIFAX REPORTING : XXXX XXXX XXXX, ACCT # XXXX ( CHARGE-OFF/PROFIT XXXX ) XXXX  XXXX, ACCT # XXXX ( CHARGE-OFF/PROFIT LOSS ) XXXX XXXX, ACCT # XXXX ( CHARGE-OFF/PROFIT LOSS ) XXXX, ACCT # XXXX ( CHARGE-OFF/PROFIT LOSS ) EXPERIAN REPORTING : XXXX  XXXX, ACCT # XXXX ( CHARGE-OFF/PROFIT LOSS ) XXXX  XXXX, ACCT # XXXX ( CHARGE-OFF/PROFIT LOSS ) XXXX/XXXX/XXXX. ACCT # XXXX ( CHARGE-OFF/PROFIT LOSS )","date_sent_to_company":"2025-07-26T20:16:40.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"20603","tags":null,"has_narrative":true,"complaint_id":"14903188","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-07-26T20:16:17.000Z","state":"MD","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["/PROFIT <em>LOSS</em> ) XXXX/XXXX/XXXX."]},"sort":[7.566595,"14903188"]},{"_index":"complaint-public-v1","_id":"14903187","_score":7.566595,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"THE FOLLOWING CHARGE-OFF ACCOUNTS HAVE BEEN DEEMED AS A PROFIT LOSS ON MY CREDIT REPORTS. REQUESTED A COPY OF THE 1099C IRS FORM, DEBT VALIDATION, SIGNED CONTRACTS AND PAYMENT HISTORY. ACCORDING TO FCRA 15 USC 1681S-2 AND 15 USE 1681EB, THIS IS A VIOLATION OF DOUBLE REPORTING. THEY ARE REPORTING AS A PROFIT LOSS TO IRS AND REPORTING INACURRATE/UPDATING MONTHLY TO THE CREDIT BUREAUS AGENCIES. \n\nTRANSUNION REPORTING : XXXX XXXX, ACCT # XXXX ( CHARGE-OFF/PROFIT LOSS ) XXXX  XXXX, ACCT # XXXX ( CHARGE-OFF/PROFIT LOSS ) XXXX  XXXX, ACCT # XXXX ( CHARGE-OFF/PROFIT LOSS ) EQUIFAX REPORTING : XXXX XXXX XXXX, ACCT # XXXX ( CHARGE-OFF/PROFIT XXXX ) XXXX  XXXX, ACCT # XXXX ( CHARGE-OFF/PROFIT LOSS ) XXXX XXXX, ACCT # XXXX ( CHARGE-OFF/PROFIT LOSS ) XXXX, ACCT # XXXX ( CHARGE-OFF/PROFIT LOSS ) EXPERIAN REPORTING : XXXX  XXXX, ACCT # XXXX ( CHARGE-OFF/PROFIT LOSS ) XXXX  XXXX, ACCT # XXXX ( CHARGE-OFF/PROFIT LOSS ) XXXX/XXXX/XXXX. ACCT # XXXX ( CHARGE-OFF/PROFIT LOSS )","date_sent_to_company":"2025-07-26T20:16:40.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"20603","tags":null,"has_narrative":true,"complaint_id":"14903187","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-07-26T20:16:17.000Z","state":"MD","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["/PROFIT <em>LOSS</em> ) XXXX/XXXX/XXXX."]},"sort":[7.566595,"14903187"]},{"_index":"complaint-public-v1","_id":"14895435","_score":7.566595,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"THE FOLLOWING CHARGE-OFF ACCOUNTS HAVE BEEN DEEMED AS A PROFIT LOSS ON MY CREDIT REPORTS. REQUESTED A COPY OF THE 1099C IRS FORM, DEBT VALIDATION, SIGNED CONTRACTS AND PAYMENT HISTORY. ACCORDING TO FCRA 15 USC 1681S-2 AND 15 USE 1681EB, THIS IS A VIOLATION OF DOUBLE REPORTING. THEY ARE REPORTING AS A PROFIT LOSS TO IRS AND REPORTING INACURRATE/UPDATING MONTHLY TO THE CREDIT BUREAUS AGENCIES. \n\nTRANSUNION REPORTING : XXXX XXXX, ACCT # XXXX ( CHARGE-OFF/PROFIT LOSS ) XXXX  XXXX, ACCT # XXXX ( CHARGE-OFF/PROFIT LOSS ) XXXX  XXXX, ACCT # XXXX ( CHARGE-OFF/PROFIT LOSS ) EQUIFAX REPORTING : XXXX XXXX XXXX, ACCT # XXXX ( CHARGE-OFF/PROFIT XXXX ) XXXX  XXXX, ACCT # XXXX ( CHARGE-OFF/PROFIT LOSS ) XXXX XXXX, ACCT # XXXX ( CHARGE-OFF/PROFIT LOSS ) XXXX, ACCT # XXXX ( CHARGE-OFF/PROFIT LOSS ) EXPERIAN REPORTING : XXXX  XXXX, ACCT # XXXX ( CHARGE-OFF/PROFIT LOSS ) XXXX  XXXX, ACCT # XXXX ( CHARGE-OFF/PROFIT LOSS ) XXXX/XXXX/XXXX. ACCT # XXXX ( CHARGE-OFF/PROFIT LOSS )","date_sent_to_company":"2025-07-26T20:16:41.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"20603","tags":null,"has_narrative":true,"complaint_id":"14895435","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-07-26T18:49:33.000Z","state":"MD","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["/PROFIT <em>LOSS</em> ) XXXX/XXXX/XXXX."]},"sort":[7.566595,"14895435"]},{"_index":"complaint-public-v1","_id":"19216122","_score":7.5225825,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I am filing a complaint against Ally Financial regarding improper billing for excess mileage on a leased vehicle that was declared a total loss before the lease end date. \n\nThe vehicle was involved in an accident and declared a total loss on XX/XX/2023 which occurred prior to the scheduled lease maturity date. Under standard lease terms, a total loss terminates the lease as of the date of loss. Excess mileage charges apply only to standard lease-end turn-ins or voluntary terminations, not to total loss events. \n\nDespite this, Ally Financial has billed me for excess mileage charges after the total loss, without providing any contractual provision that authorizes such charges in a total loss scenario. I have requested clarification and documentation, but the charges remain. \n\nI believe this billing is inaccurate, misleading, and inconsistent with the lease agreement and standard industry practices.","date_sent_to_company":"2026-02-03T18:01:31.000Z","issue":"Managing the loan or lease","sub_product":"Lease","zip_code":"48239","tags":null,"has_narrative":true,"complaint_id":"19216122","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ALLY FINANCIAL INC.","date_received":"2026-02-03T17:18:03.000Z","state":"MI","company_public_response":null,"sub_issue":"Problem with fees charged"},"highlight":{"complaint_what_happened":["I am filing a complaint against Ally Financial regarding improper billing for excess mileage on a leased vehicle that was declared a total <em>loss</em> before the lease end date. \n\nThe vehicle was involved in an accident and declared a total <em>loss</em> on XX/XX/2023 which occurred prior to the scheduled lease maturity date. Under standard lease terms, a total <em>loss</em> terminates the lease as of the date of <em>loss</em>."]},"sort":[7.5225825,"19216122"]},{"_index":"complaint-public-v1","_id":"3246763","_score":7.514566,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Loan was reported charged off in XX/XX/XXXX after I reported the car was in an accident and a total loss in XX/XX/XXXX they refused to hold the account for the total loss settlement that they were going to receive when I notified them in XXXX and charged interest which is the against the law as the law states finance charges and payments cease when the vehicle has been deemed a loss and is expecting a large settlement to pay the principal balance. They charged interest until they got the settlement in XX/XX/XXXX which was made at their request for tax purposes due to the fact they could claim the charged off balance as a tax liability reduction or offset for XXXX and then gain the settlement as pure profit the following year when they received it. During the relationship XXXX denied my request when negotiating the contract to purchase gap insurance to protect the asset I was not able to gain the ability protect myself from a loss because of this decision and because of it could not gain the money I put down on the car back from XXXX XXXX XXXX I requested during the loss.I endured a loss and because of XXXX financial decision not to approve and deny the purchase of guaranteed asset protection that would have protected me from financial loss during the loss of the vehicle. XXXX also disclosed at the neogiation of the contract that they would purchase services to protect themselves in the situation of a loss of the vehicle or loan. They did not give me benefits from the services they purchased and geared the contract for me to incurr financial ruin because they stipulated that I would not be able to protect myself from a loss under the contract and not afford me benefits that I have a right too for services that they purchase of insurance that they are required to have for funding this loan to incurr and guarantee that I would be in financial ruin during a loss of the vehicle because they behaved in a predatory manner to not enable me to gain benefits that are required to be afforded to me or services that I could purchase to protect myself from a loss under the contract provided. In addition the interest rate for the loan was 27 percent, others in my credit range are provided loans at rate 12 percent less than I was charged. I do in fact believe that I was discriminated and a loss was staged by several parties involved in the act because of their predatory behavior that immobilized my life because of the event of loss that occurred in XX/XX/XXXX. I have reason to believe that there many parties were involved in creating a loss of thousands of dollars and the immobilization of my life to move freely and forward confined me to loss of employment and poverty. There were no rights or protections courtesy proper services provided by anyone including the dealer the lender the insurance company and other parties trying to profit through victimizing me by forcing me to incurr a loss that financially and lifewise immobilized and ruined me for years to come.","date_sent_to_company":"2019-05-24T14:48:40.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"3246763","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2019-05-18T20:52:16.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["during the <em>loss</em> of the vehicle."]},"sort":[7.514566,"3246763"]},{"_index":"complaint-public-v1","_id":"3177610","_score":7.5100923,"_source":{"product":"Mortgage","complaint_what_happened":"XXXX Loss mitigation procedures. \n\nWe are filing a complaint because the servicer, Loancare received a loss mitigation application request on XX/XX/2019. On XX/XX/XXXX we confirmed with XXXX in the loss mitigation department that this application for loss mitigation was received. They are currently in violation of 1024.41 ( b ) ( 2 ) ( i ) - Notify the borrower in writing within 5 days ( excluding legal public holidays, Saturdays, and Sundays ) after receiving the loss mitigation application that the servicer acknowledges receipt of the loss mitigation application and that the servicer has determined that the loss mitigation application is either complete or incomplete. If a loss mitigation application is incomplete, the notice shall state the additional documents and information the borrower must submit to make the loss mitigation application complete and the applicable date pursuant to paragraph ( b ) ( 2 ) ( ii ) of this section. The notice to the borrower shall include a statement that the borrower should consider contacting servicers of any other mortgage loans secured by the same property to discuss available loss mitigation options. \n\nAs of todays date the servicer has not stated in writing whether the application is complete, incomplete or stated whether and or what additional documents are needed to complete the application. This is an FHA loan. They should be reviewing me for authorization to participate in the program. When we call in we get no information on the review of my application to participate in the FHA - PFS program.","date_sent_to_company":"2019-03-12T20:53:17.000Z","issue":"Struggling to pay mortgage","sub_product":"FHA mortgage","zip_code":"483XX","tags":"Servicemember","has_narrative":true,"complaint_id":"3177610","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"LoanCare, LLC","date_received":"2019-03-12T20:39:45.000Z","state":"MI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["XXXX <em>Loss</em> mitigation procedures. \n\nWe are filing a complaint because the servicer, Loancare received a <em>loss</em> mitigation application request on XX/XX/2019. On XX/XX/XXXX we confirmed with XXXX in the <em>loss</em> mitigation department that this application for <em>loss</em> mitigation was received."]},"sort":[7.5100923,"3177610"]},{"_index":"complaint-public-v1","_id":"15414417","_score":7.499613,"_source":{"product":"Mortgage","complaint_what_happened":"I applied for a loss mitigation package in the home retention department XXXX months ago. Here are the guidelines being broken. \n\n\nB ) Notify the borrower in writing within XXXX days ( excluding legal public holidays, XXXX XXXX XXXX  ) after receiving the loss mitigation application that the servicer acknowledges receipt of the loss mitigation application and that the servicer has determined that the loss mitigation application is either complete or incomplete. If a loss mitigation application is incomplete, the notice shall state the additional documents and information the borrower must submit to make the loss mitigation application complete and the applicable date pursuant to paragraph ( b ) ( 2 ) ( ii ) of this section. The notice to the borrower shall include a statement that the borrower should consider contacting servicers of any other mortgage loans secured by the same property to discuss available loss mitigation options.","date_sent_to_company":"2025-08-20T13:54:33.000Z","issue":"Struggling to pay mortgage","sub_product":"FHA mortgage","zip_code":"38637","tags":null,"has_narrative":true,"complaint_id":"15414417","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BROKER SOLUTIONS, INC.","date_received":"2025-08-20T13:45:29.000Z","state":"MS","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu"},"highlight":{"complaint_what_happened":["I applied for a <em>loss</em> mitigation package in the home retention department XXXX months ago. Here are the guidelines being broken. \n\n\nB ) Notify the borrower in writing within XXXX days ( excluding legal public holidays, XXXX XXXX XXXX  ) after receiving the <em>loss</em> mitigation application that the servicer acknowledges receipt of the <em>loss</em> mitigation application and that the servicer has determined that the <em>loss</em> mitigation application is either complete or incomplete."]},"sort":[7.499613,"15414417"]},{"_index":"complaint-public-v1","_id":"2646393","_score":7.48899,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"My XXXX Store Card Issued By XXXX XXXX Was Covered With Card Security Debt Cancellation. I suffered first from the loss of my own business in XX/XX/XXXX I  then returned to another job part time. Making much less money than before. I struggled to keep up with my payments but continued making them on time. My job eventually led to unemployment through no fault of my own on XX/XX/XXXX. When these events started my account was covered in full by Card Security Debt Cancellation. The written Contract shows that In the event of SELF EMPLOYMENT LOSS. MINIMUM PAYMENT DUE WILL BE MADE WHILE REDUCTION IN HOUR OR LOSS OF SELF EMPLOYMENT CONTINUES UP TO A MAXIMUM OF SIX MONTHS. NEXT EVENT JOB LOSS : After your job loss minimum payment on the first statement after the first day of job loss will be cancelled After 90 days in a row of job loss, you BALANCE IS CANCELLED ( PAID ) will not exceed the amount you owed on the first day of your job loss, up to {$10000.00}","date_sent_to_company":"2017-08-23T09:25:56.000Z","issue":"Other features, terms, or problems","sub_product":"Store credit card","zip_code":"29577","tags":null,"has_narrative":true,"complaint_id":"2646393","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SYNCHRONY FINANCIAL","date_received":"2017-08-23T09:21:15.000Z","state":"SC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Add-on products and services"},"highlight":{"complaint_what_happened":["MINIMUM PAYMENT DUE WILL BE MADE WHILE REDUCTION IN HOUR OR <em>LOSS</em> OF SELF EMPLOYMENT CONTINUES UP TO A MAXIMUM OF SIX MONTHS. NEXT EVENT JOB <em>LOSS</em> : After your job <em>loss</em> minimum payment on the first statement after the first day of job <em>loss</em> will be cancelled After 90 days in a row of job <em>loss</em>, you BALANCE IS CANCELLED ( PAID ) will not exceed the amount you owed on the first day of your job <em>loss</em>, up to {$10000.00}"]},"sort":[7.48899,"2646393"]},{"_index":"complaint-public-v1","_id":"18401373","_score":7.4683747,"_source":{"product":"Mortgage","complaint_what_happened":"I am submitting this complaint regarding Select Portfolio Servicing, Inc. and the handling of my loss mitigation request.\n\nSelect Portfolio Servicing states that a loss mitigation application was provided to me electronically on or about XX/XX/year>, and that my request for assistance was closed due to failure to submit required documents by a stated deadline. While an electronic document was made available, the loss mitigation materials were not clearly or conspicuously identified in a manner that would reasonably alert a borrower to the presence of a time-sensitive loss mitigation application. \n\nThe initial pages of the electronic document contained bankruptcy-related informational language stating that the notice was for compliance and informational purposes only and did not constitute a demand for payment. The document included blank pages, and the loss mitigation information and document requirements did not appear until several pages into the packet. There was no clear cover page, heading, alert, or notice identifying the document as a loss mitigation application or indicating that immediate action was required. \n\nBased on the way the electronic document was presented, it reasonably appeared to be an informational or bankruptcy-related notice rather than a loss mitigation application requiring prompt submission of documents. As a result, I did not realize that the packet contained a XXXX loss mitigation application or that there was a deadline associated with it. \n\nAdditionally, my electronic account portal did not clearly reflect an active loss mitigation application, pending document request, or submission deadline, and no separate electronic alert or follow-up notice was provided to draw attention to the loss mitigation requirements. \n\nDespite these deficiencies in clarity and presentation, Select Portfolio Servicing closed my loss mitigation request and indicated that foreclosure activity may continue, treating the matter as if I failed to respond or abandoned the process. This action was taken without ensuring that the loss mitigation materials were clearly identified, reasonably accessible, or adequately communicated.\n\nI believe this handling raises concerns regarding the servicers compliance with federal mortgage servicing requirements related to clear borrower notice, reasonable diligence, accurate recordkeeping, and fair loss mitigation procedures. I am requesting regulatory review and corrective action to ensure that my account is evaluated based on proper notice and fair process, and that foreclosure activity is not advanced based on unclear or misleading electronic communications.","date_sent_to_company":"2026-01-01T10:59:03.000Z","issue":"Struggling to pay mortgage","sub_product":"Conventional home mortgage","zip_code":"76001","tags":"Servicemember","has_narrative":true,"complaint_id":"18401373","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SELECT PORTFOLIO SERVICING, INC.","date_received":"2026-01-01T10:31:50.000Z","state":"TX","company_public_response":null,"sub_issue":"Foreclosure"},"highlight":{"complaint_what_happened":["Additionally, my electronic account portal did not clearly reflect an active <em>loss</em> mitigation application, pending document request, or submission deadline, and no separate electronic alert or follow-up notice was provided to draw attention to the <em>loss</em> mitigation requirements."]},"sort":[7.4683747,"18401373"]},{"_index":"complaint-public-v1","_id":"3871752","_score":7.443222,"_source":{"product":"Debt collection","complaint_what_happened":"I reached out to Bridgecrest Financial in regards to an auto loan that was charged off and Bridgecrest Financial considered the debt a loss on their profit-and-loss statement in XX/XX/2018 to try and settle the account and they informed me that they do not take settlements and will not settle this debt. The account shows up on my credit reports as charged off as bad debt and reported as a loss by credit grantor for {$8600.00}. I do not understand why they will not take a settlement when they have already considered the account as a loss and wrote it off on their profit and loss statement.","date_sent_to_company":"2020-09-30T00:05:26.000Z","issue":"Took or threatened to take negative or legal action","sub_product":"Auto debt","zip_code":"33612","tags":"Servicemember","has_narrative":true,"complaint_id":"3871752","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Bridgecrest Acceptance Corporation","date_received":"2020-09-29T23:37:28.000Z","state":"FL","company_public_response":null,"sub_issue":"Threatened or suggested your credit would be damaged"},"highlight":{"complaint_what_happened":["I do not understand why they will not take a settlement when they have already considered the account as a <em>loss</em> and wrote it off on their profit and <em>loss</em> statement."]},"sort":[7.443222,"3871752"]},{"_index":"complaint-public-v1","_id":"5501062","_score":7.427513,"_source":{"product":"Mortgage","complaint_what_happened":"SLS is dual tracking. SLS stopped processing the short sale last week because of the upcoming XX/XX/XXXX sale date. I had an appraisal scheduled on XX/XX/XXXX and on the same day of the appraisal, SLS cancelled it because of the XX/XX/XXXX sale date. SLS told me they would not have enough time to complete the short sale before the XX/XX/XXXX sale date. SLS is supposed to ask the court for more time in order to let me finish the application. \n( i ) Requirements. If a servicer receives a loss mitigation application 45 days or more before a foreclosure sale, a servicer shall : ( A ) Promptly upon receipt of a loss mitigation application, review the loss mitigation application to determine if the loss mitigation application is complete; and ( B ) Notify the borrower in writing within 5 days ( excluding legal public holi days, Satur days, and Sun days ) after receiving the loss mitigation application that the servicer acknowledges receipt of the loss mitigation application and that the servicer has determined that the loss mitigation application is either complete or incomplete. If a loss mitigation application is incomplete, the notice shall state the additional documents and information the borrower must submit to make the loss mitigation application complete and the applicable date pursuant to paragraph ( b ) ( 2 ) ( ii ) of this section. The notice to the borrower shall include a statement that the borrower should consider contacting servicers of any other mortgage loans secured by the same property to discuss available loss mitigation options.","date_sent_to_company":"2022-04-26T08:38:54.000Z","issue":"Struggling to pay mortgage","sub_product":"Conventional home mortgage","zip_code":"330XX","tags":null,"has_narrative":true,"complaint_id":"5501062","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Specialized Loan Servicing Holdings LLC","date_received":"2022-04-26T08:21:38.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["If a servicer receives a <em>loss</em> mitigation application 45 days or more before a foreclosure sale, a servicer shall : ( A ) Promptly upon receipt of a <em>loss</em> mitigation application, review the <em>loss</em> mitigation application to determine if the <em>loss</em> mitigation application is complete; and ( B ) Notify the borrower in writing within 5 days ( excluding legal public holi days, Satur days, and Sun days ) after receiving the <em>loss</em> mitigation application that the servicer acknowledges receipt of the <em>loss</em> mitigation"]},"sort":[7.427513,"5501062"]},{"_index":"complaint-public-v1","_id":"2029017","_score":7.4165306,"_source":{"product":"Mortgage","complaint_what_happened":"A Notice of Error was sent to BSI Financial on XXXX/XXXX/2016 requesting proof of foreclosure loss mitigation notices and the notice for the final date for loss mitigation. A request for a loss mitigation review for the Making Home Affordable Program was sent to on XX/XX/2016. They still have a scheduled sale date for XXXX/XXXX/2016 without responding to the request for information or the loss mitigation review.","date_sent_to_company":"2016-07-27T15:44:35.000Z","issue":"Loan modification,collection,foreclosure","sub_product":"FHA mortgage","zip_code":"100XX","tags":null,"has_narrative":true,"complaint_id":"2029017","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Servis One, Inc., Titusville, PA Branch","date_received":"2016-07-25T21:34:45.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["A Notice of Error was sent to BSI Financial on XXXX/XXXX/2016 requesting proof of foreclosure <em>loss</em> mitigation notices and the notice for the final date for <em>loss</em> mitigation. A request for a <em>loss</em> mitigation review for the Making Home Affordable Program was sent to on XX/XX/2016. They still have a scheduled sale date for XXXX/XXXX/2016 without responding to the request for information or the <em>loss</em> mitigation review."]},"sort":[7.4165306,"2029017"]},{"_index":"complaint-public-v1","_id":"11173455","_score":7.412891,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/XXXX and XXXX, 2024, XXXX fraudulent acts were perpetrated by one individual, resulting in a {$3500.00} and {$120.00} loss from my checking account. I immediately filed a dispute with PNC Bank, the account holder. During their investigation, I received a provisional credit for the {$120.00} loss only. When their final decision was completed, I was informed that the {$3500.00} did not qualify for reimbursement due to their policy. However, to this date almost 2 months hence, the {$120.00} provisional credit was never deemed the same as the {$3500.00} loss and closed as a fraudulent act allowing me to keep the provisional credit. Therefore, the authority denied my {$3500.00} based on the amount the bank would lose, not policy or protocol. The {$3500.00} fraudulent loss was from the same individual who stole the {$120.00} from my checking account via my debit card. This act by the bank was conducted with only the intention of appeasing me by allowing the {$120.00} loss to be accepted as a fraudulent act and not the {$3500.00} loss. It was an act of prejudice and bias with only one reason my {$3500.00} loss was not reimbursed to me, and that was based on the amount of the loss that the bank would have to absorb.","date_sent_to_company":"2024-12-16T23:24:42.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"33543","tags":null,"has_narrative":true,"complaint_id":"11173455","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"PNC Bank N.A.","date_received":"2024-12-16T22:37:03.000Z","state":"FL","company_public_response":null,"sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["This act by the bank was conducted with only the intention of appeasing me by allowing the {$120.00} <em>loss</em> to be accepted as a fraudulent act and not the {$3500.00} <em>loss</em>. It was an act of prejudice and bias with only one reason my {$3500.00} <em>loss</em> was not reimbursed to me, and that was based on the amount of the <em>loss</em> that the bank would have to absorb."]},"sort":[7.412891,"11173455"]},{"_index":"complaint-public-v1","_id":"13697714","_score":7.3836174,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"The Following accounts contains multiple inaccurate information : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) -Reported as a loss never received XXXXXXXX XXXX XXXXXXXX could not find account XXXX XXXXXXXX Reported as a loss never received XXXX XXXX  XXXX XXXX XXXX a loss never received XXXXXXXX XXXX XXXX as a loss never received XXXXXXXX XXXX XXXXXXXX XXXX mine XXXX XXXXXXXX Closed and Paid XXXX XXXX XXXXReported as a loss never received XXXX","date_sent_to_company":"2025-05-24T21:31:45.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"77082","tags":null,"has_narrative":true,"complaint_id":"13697714","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-05-24T21:23:38.000Z","state":"TX","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["The Following accounts contains multiple inaccurate information : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) -Reported as a <em>loss</em> never received XXXXXXXX XXXX XXXXXXXX could not find account XXXX XXXXXXXX Reported as a <em>loss</em> never received XXXX XXXX  XXXX XXXX XXXX a <em>loss</em> never received XXXXXXXX XXXX XXXX as a <em>loss</em> never received XXXXXXXX XXXX XXXXXXXX XXXX mine XXXX XXXXXXXX Closed and Paid XXXX XXXX XXXXReported as a <em>loss</em> never received XXXX"]},"sort":[7.3836174,"13697714"]},{"_index":"complaint-public-v1","_id":"6574806","_score":7.377437,"_source":{"product":"Mortgage","complaint_what_happened":"I believe Shellpoint Mortgage is dual tracking my home. I am currently undergoing loss mitigation with this servicer, but I have also received demand letters from their attorney, and my home is listed on my counties foreclosure site with a sale date of XX/XX/XXXX. I submitted a loss mitigation packet on XX/XX/XXXX. XXXX XXXX, the Single Point of Contact emailed me on XX/XX/XXXX to request documents that per the instructions of the loss mitigation packet were not required. I resubmitted my loss mitigation packet as well as the extra documents requested on XX/XX/XXXX to Shellpoint 's loss mitigation email, and also sent hard copies via USPS. I have tried emailing XXXX XXXX about issues relating to the loss mitigation process, and aside from the one email she sent requesting documents she has been unresponsive. Due to a XXXX that impacts my ability to understand and vocalize speech, I require that any communications be in writing, and am unable to call any of the numbers I have been provided for loss mitigation assistance. This is a reasonable accommodation I have requested from both the loan 's owner, as well as Shellpoint, and if they are not responding to emails this will have an adverse impact on my ability to receive loss mitigation assistance.","date_sent_to_company":"2023-02-15T23:36:30.000Z","issue":"Struggling to pay mortgage","sub_product":"VA mortgage","zip_code":"80910","tags":"Servicemember","has_narrative":true,"complaint_id":"6574806","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Shellpoint Partners, LLC","date_received":"2023-02-15T23:03:59.000Z","state":"CO","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":null},"highlight":{"complaint_what_happened":["I resubmitted my <em>loss</em> mitigation packet as well as the extra documents requested on XX/XX/XXXX to Shellpoint 's <em>loss</em> mitigation email, and also sent hard copies via USPS. I have tried emailing XXXX XXXX about issues relating to the <em>loss</em> mitigation process, and aside from the one email she sent requesting documents she has been unresponsive."]},"sort":[7.377437,"6574806"]},{"_index":"complaint-public-v1","_id":"19086047","_score":7.377437,"_source":{"product":"Mortgage","complaint_what_happened":"Timeline Summary : Loan servicing transferred to Selene Finance, since XXXX, after which loss mitigation issues began. \nMultiple loss mitigation applications and supporting documentation were requested and submitted. \nLoss mitigation reviews were terminated or closed multiple times without adequate written explanation. \nDocumentation was repeatedly requested despite already being submitted and explained A HUD-approved housing counseling agency was engaged with limited cooperation from Selene Finance.\n\nWhile my loss mitigation application was active and under review, the loan was forwarded to foreclosure. \nIssues and Concerns : Repeated requests for documentation already submitted and acknowledged. \nRequests for inapplicable documentation, including XXXX paystubs or Profit & Loss statements for contracted or XXXX income. \nTermination or closure of loss mitigation reviews without clear or timely written explanation. \nInconsistent guidance from representatives causing repeated resubmissions. \nFailure to properly review acceptable alternative documentation for self-employed and contractor income.\n\nFailure to coordinate meanin\ngfully with a HUD-approved housing counseling agency.\n\nOngoing misinformation regarding income verification requirements. \nReferral of the loan to foreclosure during an active loss mitigation review. \nImpact : Repeated delays in the loss mitigation process. \nIncreased foreclosure risk despite cooperation. \nUnnecessary financial and emotional stress.","date_sent_to_company":"2026-01-28T23:05:54.000Z","issue":"Struggling to pay mortgage","sub_product":"Conventional home mortgage","zip_code":"11552","tags":null,"has_narrative":true,"complaint_id":"19086047","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Selene Holdings LLC","date_received":"2026-01-28T22:56:38.000Z","state":"NY","company_public_response":null,"sub_issue":"Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure"},"highlight":{"complaint_what_happened":["Timeline Summary : Loan servicing transferred to Selene Finance, since XXXX, after which <em>loss</em> mitigation issues began. \nMultiple <em>loss</em> mitigation applications and supporting documentation were requested and submitted. \n<em>Loss</em> mitigation reviews were terminated or closed multiple times without adequate written explanation."]},"sort":[7.377437,"19086047"]},{"_index":"complaint-public-v1","_id":"3133453","_score":7.3565836,"_source":{"product":"Mortgage","complaint_what_happened":"I have not been contacted by my servicer since I submitted my short sale package 1024.41 Loss mitigation procedures. \n\nWe are filing a complaint because the servicer received a loss mitigation application request on XX/XX/2019. They are currently in violation of 1024.41 ( b ) ( 2 ) ( i ) - Notify the borrower in writing within 5 days ( excluding legal public holidays, Saturdays, and Sundays ) after receiving the loss mitigation application that the servicer  acknowledges receipt of the loss mitigation application and that the servicer has determined that the loss mitigation application is either complete or incomplete. If a loss mitigation application is incomplete, the notice shall state the additional documents and information the borrower must submit to make the loss mitigation application complete and the applicable date pursuant to paragraph ( b ) ( 2 ) ( ii ) of this section. The notice to the borrower shall include a statement that the borrower should consider contacting servicers of any other mortgage loans secured by the same property to discuss available loss mitigation options. \n\nAs of todays date the servicer has not stated in writing whether the application is complete, incomplete or stated whether and or what additional documents are needed to complete the application. \n\nI spoke to XXXX, they received the package last XX/XX/XXXX XX/XX/XXXX","date_sent_to_company":"2019-01-25T15:26:16.000Z","issue":"Struggling to pay mortgage","sub_product":"Conventional home mortgage","zip_code":"06111","tags":"Servicemember","has_narrative":true,"complaint_id":"3133453","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2019-01-25T15:18:49.000Z","state":"CT","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I have not been contacted by my servicer since I submitted my short sale package 1024.41 <em>Loss</em> mitigation procedures. \n\nWe are filing a complaint because the servicer received a <em>loss</em> mitigation application request on XX/XX/2019."]},"sort":[7.3565836,"3133453"]},{"_index":"complaint-public-v1","_id":"18089230","_score":7.3430133,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"After a total loss. Contacted the XXXX XXXX, informed them about the total loss through my insurance. Sent over the total loss statement from the insurance. They have failed to removed the total loss from my credit accounts. Submitted the dispute through Experian as well XX/XX/year>. Its still on my credit report. Now showing pass due payment which are affecting my XXXX XXXX","date_sent_to_company":"2025-12-16T21:43:48.000Z","issue":"Credit monitoring or identity theft protection services","sub_product":"Credit reporting","zip_code":"77407","tags":null,"has_narrative":true,"complaint_id":"18089230","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-12-16T21:43:26.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Billing dispute for services"},"highlight":{"complaint_what_happened":["After a total <em>loss</em>. Contacted the XXXX XXXX, informed them about the total <em>loss</em> through my insurance. Sent over the total <em>loss</em> statement from the insurance. They have failed to removed the total <em>loss</em> from my credit accounts. Submitted the dispute through Experian as well XX/XX/year>. Its still on my credit report. Now showing pass due payment which are affecting my XXXX XXXX"]},"sort":[7.3430133,"18089230"]},{"_index":"complaint-public-v1","_id":"7711007","_score":7.342826,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"On XX/XX/XXXX, our vehicle was deemed a total loss, and my insurance company confirmed this, and reached out to TD Auto with them providing a pay-off amount. The insurance company promptly sent this amount, yet the company is claiming additional fees and interest due to a lack of notification about the total loss. However, they were indeed informed three times about the total loss, and their pay-off quote is valid for 30 days. Despite this, they are not honoring their commitment. TD Auto also stated that the would back date the fees/interest if they received a total loss statment with the date of the loss but they are not honoring that as well. This situation is highly incorrect and needs to be resolved appropriately.","date_sent_to_company":"2023-10-17T19:50:20.000Z","issue":"Managing the loan or lease","sub_product":"Loan","zip_code":"84074","tags":null,"has_narrative":true,"complaint_id":"7711007","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TD BANK US HOLDING COMPANY","date_received":"2023-10-17T19:31:39.000Z","state":"UT","company_public_response":null,"sub_issue":"Problem with fees charged"},"highlight":{"complaint_what_happened":["TD Auto also stated that the would back date the fees/interest if they received a total <em>loss</em> statment with the date of the <em>loss</em> but they are not honoring that as well. This situation is highly incorrect and needs to be resolved appropriately."]},"sort":[7.342826,"7711007"]},{"_index":"complaint-public-v1","_id":"4980308","_score":7.3419523,"_source":{"product":"Mortgage","complaint_what_happened":"-- On XX/XX/2021, loan Servicer, Select Portfolio Serving Inc ( \" SPS '' ), stated that property has been sold based on Loss Mitigation application submitted by Borrower on XX/XX/2021 while not responding to subsequent loss mitigation applications submitted by Borrower. The timeline used for the sale as stated by SPS is based on Loss Mitigation application received by Servicer in XX/XX/2021 while Borrower has submitted Loss Mitigation application on XX/XX/2021. Servicer has failed to process loss mitigation application from XX/XX/2021 and Borrower resubmitted loss mitigation application on XX/XX/2021 within the 30 day appeal window that was to end on XX/XX/2021. Servicer failed to process documentation submitted by Borrower and proceeded with foreclosure in violation of dual tracking laws and in violation of foreclosure procedures.","date_sent_to_company":"2021-12-06T20:14:38.000Z","issue":"Struggling to pay mortgage","sub_product":"Conventional home mortgage","zip_code":"90255","tags":null,"has_narrative":true,"complaint_id":"4980308","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SELECT PORTFOLIO SERVICING, INC.","date_received":"2021-12-06T20:00:17.000Z","state":"CA","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":null},"highlight":{"complaint_what_happened":["-- On XX/XX/2021, loan Servicer, Select Portfolio Serving Inc ( \" SPS '' ), stated that property has been sold based on <em>Loss</em> Mitigation application submitted by Borrower on XX/XX/2021 while not responding to subsequent <em>loss</em> mitigation applications submitted by Borrower. The timeline used for the sale as stated by SPS is based on <em>Loss</em> Mitigation application received by Servicer in XX/XX/2021 while Borrower has submitted <em>Loss</em> Mitigation application on XX/XX/2021."]},"sort":[7.3419523,"4980308"]},{"_index":"complaint-public-v1","_id":"19026284","_score":7.3407393,"_source":{"product":"Mortgage","complaint_what_happened":"Appeal and Request for New Loss Mitigation Review Date : XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX Dear Selene Finance, This submission constitutes an appeal of the prior loss mitigation determination and a request for a new loss mitigation review and consideration for a payment-based loan modification. \n\nThe Trial Modification Plan references and incorporates the original promissory note without amendment or reformation, while simultaneously applying conventional loss mitigation criteria. The governing terms of the promissory note itself were never modified.\n\nThe servicer acknowledges that the promissory note reflects FHA-specific language and an FHA case number ; however, the prior loss mitigation review nevertheless relied on conventional investor guidelines, which appears inconsistent with the governing terms of the note. The prior loss mitigation review therefore appears to have been conducted using conventional investor guidelines despite the FHA-insured note form and FHA language reflected on the promissory note. I do not concede that FHA guidelines are inapplicable. This issue remains disputed and is currently the subject of pending litigation.\n\nAdditionally, my household expenses have increased since the prior loss mitigation review, and the most recent loan modification approved on XX/XX/XXXX, which proposed a repayment-based monthly payment of {$2900.00}, is not sustainable on a month-to-month basis and presents a heightened risk of re-default. \n\nAfter reviewing my prior loss mitigation submission dated XX/XX/XXXX, I discovered that my household expense worksheet was inadvertently incomplete and did not fully reflect my actual monthly expenses. As a result, the prior loss mitigation review was conducted using inaccurate expense data, which materially affected the affordability analysis and the resulting determination. \n\nI am therefore submitting corrected and complete expense information and respectfully request a new loss mitigation review based on my current and accurate financial circumstances. \n\nA sustainable, payment-based loan modification would require adjustment of the loans interest rate, and/or term, and/or principal balance using recognized loss mitigation tools, as maintaining the current interest rate does not result in an affordable long-term payment. \n\nAccordingly, I am requesting a new loss mitigation review and consideration for a payment-based loan modification based on my current financial circumstances and corrected expense information. \n\nThis submission is made solely for purposes of loss mitigation review and is submitted without prejudice and without waiver of any claims, defenses, counterclaims, or legal arguments, all of which are expressly reserved. I respectfully request that any further loss mitigation review be conducted without prejudice to my legal claims and based on a correct determination of the loans governing terms. \n\nSincerely, XXXX XXXX","date_sent_to_company":"2026-01-27T03:30:22.000Z","issue":"Struggling to pay mortgage","sub_product":"FHA mortgage","zip_code":"34747","tags":null,"has_narrative":true,"complaint_id":"19026284","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Selene Holdings LLC","date_received":"2026-01-27T03:10:52.000Z","state":"FL","company_public_response":null,"sub_issue":"Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu"},"highlight":{"complaint_what_happened":["Appeal and Request for New <em>Loss</em> Mitigation Review Date : XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX Dear Selene Finance, This submission constitutes an appeal of the prior <em>loss</em> mitigation determination and a request for a new <em>loss</em> mitigation review and consideration for a payment-based loan modification."]},"sort":[7.3407393,"19026284"]},{"_index":"complaint-public-v1","_id":"9319115","_score":7.339672,"_source":{"product":"Mortgage","complaint_what_happened":"I requested loss mitigation which the company gave me, but they keep moving the ball and keep losing my application and payments among other things in violation of 1024.41 ( g ) they started foreclosure proceedings while I was in loss mitigation and during the time which I submitted my loss mitigation application and asked the court for a default judgment. I am currently in foreclosure court proceedings and in loss mitigation at the same time","date_sent_to_company":"2024-06-21T17:21:51.000Z","issue":"Struggling to pay mortgage","sub_product":"Conventional home mortgage","zip_code":"440XX","tags":null,"has_narrative":true,"complaint_id":"9319115","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"NEW YORK COMMUNITY BANCORP INC","date_received":"2024-06-21T17:00:26.000Z","state":"OH","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure"},"highlight":{"complaint_what_happened":["I requested <em>loss</em> mitigation which the company gave me, but they keep moving the ball and keep losing my application and payments among other things in violation of 1024.41 ( g ) they started foreclosure proceedings while I was in <em>loss</em> mitigation and during the time which I submitted my <em>loss</em> mitigation application and asked the court for a default judgment. I am currently in foreclosure court proceedings and in <em>loss</em> mitigation at the same time"]},"sort":[7.339672,"9319115"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":84588,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":82863},{"key":0,"key_as_string":"false","doc_count":1725}]}},"product":{"doc_count":82863,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Money transfer, virtual currency, or money service","doc_count":30541,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Domestic (US) money transfer","doc_count":27768},{"key":"Mobile or digital wallet","doc_count":1234},{"key":"Virtual currency","doc_count":935},{"key":"International money transfer","doc_count":359},{"key":"Money order, traveler's check or cashier's check","doc_count":75},{"key":"Foreign currency 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