{"took":216,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":522,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"5197699","_score":14.762465,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Hello, I was a victim of online hackers. They hacked my bank account and Coinbase account. The hackers transferred thousands of dollars in funds to Coinbase then Coinbase approved over 20 something fraudulent transactions in less than minutes, they transferred funds to XXXX XXXX and neither companies will respond by help desk nor email. Coinbase will not answer any emails, they dont have a live customer support. We have yet to receive a response from Coinbase. \n\nCoinbase failed to secure my account against unauthorized crypto activity and has no protocols in place to flag fraudulent transactions, they still have not even froze my account. This has been a very frustrating and emotionally depressive situation, I lost all my hard earned savings in minutes. I read online about possibly joining a Class Action lawsuit against Coinbase. Please if theres any info you can provide some legal advice I would greatly appreciate getting on a call with someone who can help. \n\nThank you XXXX XXXX","date_sent_to_company":"2022-02-22T17:12:33.000Z","issue":"Fraud or scam","sub_product":"Virtual currency","zip_code":"11103","tags":null,"has_narrative":true,"complaint_id":"5197699","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Coinbase, Inc.","date_received":"2022-02-08T16:47:50.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I read online about possibly joining a Class <em>Action</em> lawsuit against Coinbase. Please if theres any info you can provide some <em>legal</em> advice I would greatly appreciate getting on a call with someone who can <em>help</em>. \n\nThank you XXXX XXXX"]},"sort":[14.762465,"5197699"]},{"_index":"complaint-public-v1","_id":"14039408","_score":13.507342,"_source":{"product":"Debt or credit management","complaint_what_happened":"Complaint Against : National Debt Relief Nature of Complaint : Misrepresentation, Failure to Provide Contracted Services, Fraudulent Conduct To Whom It May Concern : I am filing this formal complaint against National Debt Relief ( NDR ) for failing to uphold the terms of their contract and for what I believe to be deceptive and fraudulent business practices. \n\nI entered into an agreement with NDR with the understanding that they would represent my interests in negotiating and resolving my unsecured debts, including providing legal support and advice in the event of creditor legal actions. This was a central factor in choosing to enroll in their program.\n\nDespite my compliance with the program and timely payments, NDR failed to : Provide any legal counsel or communication regarding a court hearing scheduled for XX/XX/year>, involving one of my creditors. \n\nNotify or inform me that such legal action had been initiated. \n\nOffer the legal representation I was led to believe was included in the service I paid for. \n\nRespond appropriately when I sought clarity on this failure. \n\nTheir silence and inaction left me unprepared and unrepresented for a court appearance that directly impacted my financial and legal situation. This represents not just poor service, but a complete breach of the contract and misleading advertising regarding their legal support services. \n\nI have since had to hire a private attorney at additional cost, solely because NDR failed to provide the promised services. I am requesting : A full refund of all fees paid for services not rendered ; Immediate termination of my account with NDR ; An official investigation into their practices, especially concerning legal service representation claims. \n\nTheir conduct, in my view, rises to the level of fraud. I trusted this company during a financially vulnerable time, and their failure has caused further harm. I urge the XXXX XXXX XXXX to review their business practices and help ensure other consumers are not similarly misled.\n\nIt would be fair to be refunded the full amount NDR has padded their pockets with. In some instance, since they take their money up front, they paid themselves with OUR money more than they paid the creditors. It's a SCAM and I want EVERYONE who can hear to know to NEVER to sign up for this service. We paid for legal fees, those should absolutly be refunded. It's insane to me how horrible this service was when we were enrolled. We filed for XXXX after using them for over a year and are worse off now than we were when we enrolled.","date_sent_to_company":"2025-06-12T15:06:36.000Z","issue":"Didn't provide services promised","sub_product":"Debt settlement","zip_code":"751XX","tags":null,"has_narrative":true,"complaint_id":"14039408","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"NATIONAL DEBT RELIEF LLC","date_received":"2025-06-12T14:54:47.000Z","state":"TX","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I entered into an agreement with NDR with the understanding that they would represent my interests in negotiating and resolving my unsecured debts, including providing <em>legal</em> <em>support</em> and advice in the event of creditor <em>legal</em> <em>actions</em>. This was a central factor in choosing to enroll in their program."]},"sort":[13.507342,"14039408"]},{"_index":"complaint-public-v1","_id":"15119066","_score":13.3225,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Recently, Cash App completed a review and an investigation then closed my account due to me allegedly violating TOS, gambling. So, I reviewed my account, read the TOS and prohibited actions. \n\nCash App offered the option to appeal if I believed my account was closed in error. I submitted an appeal request via chat support. \n\nI received an email telling me that We conducted a review of your account. Based on that review, we have found activity that violates our Terms of Service ( https : //cash.app/legal/us/en-us/tos ), including payment activity related to gambling ( raffles, lotteries, casinos, bingo, betting of any kind, among others ) along with other potential violations.\n\nAs result, I replied to the email, Please present me with the results of the investigation. \n\nCash App responded with This is XXXX from Cash App support. Thank you for your patience during our delay, I will be glad to assist you today. Thank you for reaching out to us. I understand that you'd like to appeal your account closure. While we understand your frustration with your Cash App account, there is nothing else we can do for you at this time. If you need help with any issue outside of this, I would be happy to help. Don't hesitate to reach back out if we can answer any other questions for you. We're glad to help any way we can. \n\nSo, I called support through the app. After a 34 minute phone call with support and a supervisor, no one can tell what which transaction showed that I violated TOS in the manner they said.\n\nThus, I was not provided the results of the review, investigation, and appeal. I asked to know which transaction showed that I violated TOS in the manner they said. I submitted a complaint. Cash App complaint # XXXX. \n\nI know I am not the only one they are doing this to. In the end, my account can stay closed, thats not my issue. \n\nMy issue that is they are refusing to tell me which transaction violated TOS.\n\nI just want to know which transaction.","date_sent_to_company":"2025-08-06T20:45:23.000Z","issue":"Unauthorized transactions or other transaction problem","sub_product":"Mobile or digital wallet","zip_code":"79109","tags":"Servicemember","has_narrative":true,"complaint_id":"15119066","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Block, Inc.","date_received":"2025-08-06T20:28:49.000Z","state":"TX","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Based on that review, we have found activity that violates our Terms of Service ( https : //cash.app/<em>legal</em>/us/en-us/tos ), including payment activity related to gambling ( raffles, lotteries, casinos, bingo, betting of any kind, among others ) along with other potential violations.\n\nAs result, I replied to the email, Please present me with the results of the investigation. \n\nCash App <em>responded</em> with This is XXXX from Cash App <em>support</em>."]},"sort":[13.3225,"15119066"]},{"_index":"complaint-public-v1","_id":"5428117","_score":13.216448,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Venmo Fraudulent Business Practices Between XX/XX/XXXX - XX/XX/2022 They sent this email, which I did not see right away. \n\nAn addition was recently made to your remembered devices on Venmo. \n\nXXXX via XXXX on ( Thursday, XX/XX/XXXX at XXXX XXXX ) If this was you, no further action is needed. \n\nIf this wasnt you or you believe an unauthorized person has accessed your account, please immediately reset your password. Then, contact Support here so we can confirm your account is secure. \n\nTo reset your password tap Forgot your password? on the sign-in screen in the mobile app or visit www.venmo.com from a computer. \n\nThanks, Team Venmo XX/XX/2022 My daughter tried to send me some money but couldn't because my account was blocked. \n\nI tried to log in but it said my account was suspended. \n\nXX/XX/2022 I called and the rep said it appears someone was trying to add a bank account to my Venmo. I told him that it wasn't me. He said that he couldn't help me and that I needed to answer the email I received. \n\nI followed the instructions in the email and changed my password. When I tried to log in after that, I received a notice that my account was suspended. \n\nI sent an email asking for my account to be restored and received the following two messages : Venmo Help You have a new message from Venmo regarding request # XXXX. To respond, simply reply to this email. \n\nHi ( my name ), XXXX from Venmo Support here. Thank you for reaching out to us. I'm happy to help you out!\n\nI hope you are doing well.\n\nWeve had a chance to review your account and it appears your case requires additional attention from another team. I will forward your case and they will follow up with you here, via email in 4-5 business days.\n\nIn order to make this a smooth process, please respond to this email chain with any additional questions or concerns that you may have. Thank you for understanding! \n\nThanks again and have a great day! \nBest, XXXX A | Venmo Support : XXXX : http : XXXXvenmo.com Venmo Help You have a new message from Venmo regarding request # XXXX. To respond, simply reply to this email. \n\nHello ( my name ), Thank you for reaching out. \n\nWhile we encourage the use of Venmo, we must ensure all users abide by our User Agreement. After reviewing your inquiries and account activity, we have found that your actions and activity have been in violation of this agreement. \n\nAs a result, your account has been permanently deactivated and we regret to inform you that we can no longer offer you the Venmo service. We do not make these decisions lightly, and when we do, it is to help improve the safety of the Venmo community. \n\nThe funds in your account will be held for up to 180 days for loss prevention purposes. We will contact you at the email address on file with your Venmo account should these funds be available for transfer in the future. \n\nIf you have questions regarding this decision, please note that we do not divulge our decision-making criteria in order to protect the systems that monitor activity on Venmo. \n\nBest, Account Specialist THIS EMAIL IS A SERVICE FROM VENMO.\n\nSo, they suspended my account and are keeping my money ( only {$140.00} ) but they won't tell me why because \" we do not divulge our decision-making criteria in order to protect the systems that monitor activity on Venmo. '' Also, I didn't violate their policies. There is no explanation, no appeal process, no one to talk to, and they are keeping my money. How is that legal?","date_sent_to_company":"2022-04-09T18:46:49.000Z","issue":"Confusing or missing disclosures","sub_product":"Mobile or digital wallet","zip_code":"80910","tags":"Servicemember","has_narrative":true,"complaint_id":"5428117","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Paypal Holdings, Inc","date_received":"2022-04-09T18:20:52.000Z","state":"CO","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["How is that <em>legal</em>?"]},"sort":[13.216448,"5428117"]},{"_index":"complaint-public-v1","_id":"13851135","_score":13.07205,"_source":{"product":"Checking or savings account","complaint_what_happened":"Good Afternoon, I am submitting a complaint regarding Robinhood Financial , LLC for improperly restricting access to my brokerage account based on an invalid out-of-state levy initiated by a third-party creditor. \n\nOn or around XX/XX/year>, a levy was issued through a New York court and sent to Robinhood XXXX by the third-party creditor, resulting in a full restriction of my investment account. This action is legally improper for the following reasons : Jurisdictional Overreach : I am a resident of Ohio, and my Robinhood account was opened in Ohio and funded solely through Ohio-based financial institutions. The judgment behind this levy originated in New York and has not been domesticated in Ohio, as required by the Uniform Enforcement of Foreign Judgments Act ( UEFJA ). Enforcement of the levy without proper domestication in my state of residence is a violation of legal procedure. \n\nNo Personal Jurisdiction : I have no legal, business, or financial ties to XXXX XXXX The creditor obtained a judgment without establishing proper personal jurisdiction over me, making any enforcement against my property improper. \n\nDue Process Violations : I received no prior notice or service regarding the original legal action or the issuance of the levy. The lack of notification and opportunity to contest the claim violates my constitutional right to due process under the 14th Amendment. \n\nImproper Conduct by Robinhood : Robinhood froze my account and restricted my access to funds without informing me of the pending levy or giving me an opportunity to respond. I submitted a formal objection and provided documentation showing that the levy is invalid, yet no resolution has been offered and my account remains frozen. \n\nThis account restriction has caused significant financial disruption and undue hardship. I am requesting that : The CFPB investigate Robinhoods actions and assess whether proper legal procedures were followed.\n\nRobinhood be required to lift the account restriction immediately and restore access to my funds.\n\nThe third-party creditor be required to properly domesticate any judgment in Ohio before attempting enforcement actions on assets located here. \n\nI am prepared to provide all supporting documentation, including correspondence with Robinhood and proof of my residency and account activity. I appreciate the CFPBs help in resolving this matter. \n\nSincerely, XXXX XXXX XXXX XXXX","date_sent_to_company":"2025-07-15T00:16:02.000Z","issue":"Managing an account","sub_product":"Other banking product or service","zip_code":"43040","tags":null,"has_narrative":true,"complaint_id":"13851135","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ROBINHOOD MARKETS INC.","date_received":"2025-06-02T15:01:23.000Z","state":"OH","company_public_response":null,"sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["I am prepared to provide all <em>supporting</em> documentation, including correspondence with Robinhood and proof of my residency and account activity. I appreciate the CFPBs <em>help</em> in resolving this matter. \n\nSincerely, XXXX XXXX XXXX XXXX"]},"sort":[13.07205,"13851135"]},{"_index":"complaint-public-v1","_id":"15471517","_score":12.913354,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/XXXX, The company Cashapp decided to freeze my account due to a fraud incident. The issue was when my mother sent me {$11.00} to pay me back for a cuban sandwich with the description being. Cashapp then flagged the {$11.00} transaction as fraud and sent me an email to give them all of the details of the transaction. I explained it was not sent to help any foreign nation/government sanctioned by the U.S as that was their main concern. They never responded to my email so i contacted cashapp support multiple times and got the same people reading the same script and having no update on when the problem will be resolved. My account with over {$2000.00} USD has been frozen now for over XXXX  days, Cashapp policy says legal action may be taken if it takes them more than XXXX  days to fix the problem over XXXX  days with such a large amount of money being frozen is unacceptable and i need this problem resolved ASAP. I highly recommend not using cashapp as a banking service as this seems to be a reoccurring issue with many users. I have been continuously contacting cashapp at least XXXX  a week and have still not heard anything new.","date_sent_to_company":"2025-08-24T15:32:41.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"336XX","tags":"Servicemember","has_narrative":true,"complaint_id":"15471517","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Block, Inc.","date_received":"2025-08-24T15:19:12.000Z","state":"FL","company_public_response":null,"sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["I explained it was not sent to <em>help</em> any foreign nation/government sanctioned by the U.S as that was their main concern. They never <em>responded</em> to my email so i contacted cashapp <em>support</em> multiple times and got the same people reading the same script and having no update on when the problem will be resolved."]},"sort":[12.913354,"15471517"]},{"_index":"complaint-public-v1","_id":"12599081","_score":12.622576,"_source":{"product":"Debt or credit management","complaint_what_happened":"Summary : I am submitting this complaint regarding Beyond Finance , LLC due to misleading practices and inadequate support that have caused me financial harm, legal distress, and worsening health conditions. I enrolled in XXXX Finances debt settlement program based on their assurances that they would help negotiate and resolve my unsecured debt without legal consequences, provided I stopped making payments on those accounts per their instructions. \n\nKey Facts : In XXXX, I enrolled approximately {$15000.00} in unsecured debt into XXXX Finances program, including a {$5000.00} personal loan from a credit union. \n\nOn XX/XX/XXXX, XXXX confirmed that the XXXX XXXX debt had an enrolled balance of {$4800.00} and was 139 days delinquent. The delinquency was a direct result of XXXX instructing me to stop payments so they could begin negotiations. \n\nIn XX/XX/XXXX, I was served with a civil summons to appear in court regarding the same credit union debt. The court filing listed a different balance ( {$4900.00} ), and no settlement had been negotiated by XXXX at that point, despite months of enrollment. \n\nThe XXXX XXXX subsequently demanded {$5400.00} by XX/XX/XXXX, an amount far exceeding my financial capacity and beyond the original debt amount. \n\nI appeared in court on XX/XX/XXXX, taking time off work, only to find that the case was not on the docket due to improper service. I filed a motion with the court to dismiss the case for lack of proper service. \n\nThroughout this process, Beyond Finance provided little to no support, failed to respond promptly to my concerns, and offered no legal guidance despite the legal action stemming directly from their strategy. \n\nImpact : My XXXX XXXX has significantly dropped due to the delinquencies XXXX caused. \n\nI am now facing court proceedings and a potential judgment or wage garnishment, neither of which I was properly prepared for or warned about. \n\nAs someone living with a XXXX XXXXXXXX, the XXXX  and instability caused by XXXX program have had a serious negative effect on my health. \n\nI was misled into believing that Beyond Finance would intervene before legal actions occurred and that I would be protected if I followed their instructions. That was not the case. I explicitly asked if there would be any negative impact from this program when signing up and i was told that this would be the \" best decision to make. \" Request for XXXX : I would like an investigation into XXXX XXXX practices and how they handle client accounts facing litigation. \n\nI am seeking relief from the financial and legal consequences caused by their poor handling of my case. \n\nI would like to see greater accountability and oversight of companies offering debt settlement services to vulnerable consumers.","date_sent_to_company":"2025-03-21T13:03:39.000Z","issue":"Confusing or misleading advertising or marketing","sub_product":"Debt settlement","zip_code":"40515","tags":null,"has_narrative":true,"complaint_id":"12599081","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Consumer Financial Services Solutions, Inc.","date_received":"2025-03-21T12:43:52.000Z","state":"KY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Throughout this process, Beyond Finance provided little to no <em>support</em>, failed to <em>respond</em> promptly to my concerns, and offered no <em>legal</em> guidance despite the <em>legal</em> <em>action</em> stemming directly from their strategy. \n\nImpact : My XXXX XXXX has significantly dropped due to the delinquencies XXXX caused. \n\nI am now facing court proceedings and a potential judgment or wage garnishment, neither of which I was properly prepared for or warned about."]},"sort":[12.622576,"12599081"]},{"_index":"complaint-public-v1","_id":"19882677","_score":12.467983,"_source":{"product":"Checking or savings account","complaint_what_happened":"Dear Sir or Madam, Good morning! I am reaching out to the Santander Fraud Department to address the ongoing review of my account and the unresolved issues regarding fraudulent check deposits, which I previously reported under claims 1, 2, and 3. Significant time has passed without resolution, and I feel it necessary to formally request action to prevent further escalation. \n\nMy name is XXXX XXXX, and I am an account holder at Santander Bank ( Account No. : XXXX ), residing at XXXX XXXX XXXX, XXXX, NJ XXXX. You may reach me at XXXX. My account was recently compromised, resulting in four fraudulent check deposits by an unknown individual. For reference, the details are as follows : - {$4900.00} Claim Number : XXXX ( XX/XX/XXXX ) - {$4000.00} Claim Number : XXXX ( XX/XX/XXXX ) - {$4400.00} Claim Number : XXXX ( XX/XX/XXXX ) - {$1900.00} Claim Number : XXXX ( XX/XX/XXXX ) In addition to these claims, I have submitted several related inquiries ( XXXX, XXXX, and XXXX ) concerning social media, escalation to superiors, and the possibility of legal action. Attached to this message are all relevant supporting documents, including bank statements and images of the checks ( front and back ), to aid in your assessment. \n\nSince opening my account, I have never requested a checkbook, nor I did not issue even a single check to anyone since I opened this account. Making these suspicious transactions particularly alarming. Due to pressing family issues and extensive travel, I was unable to monitor my account until XX/XX/XXXX, at which point I discovered the fraudulent charges. This discovery prompted me to immediately contact your fraud line, where I spent nearly three hours explaining the situation and initiating claims. Since then, I have been in daily communication with your department, seeking recovery of my hard-earned funds. \n\nDuring my most recent call on XX/XX/XXXX, I was informed that only the {$1900.00} claim had been approved, while the others were denied due to exceeding the 60-day filing limit. I recognize the banks policies, but extraordinary personal circumstances and stress prevented me from responding sooner. Through research and consultations with attorneys, I have reason to believe that Santander has a responsibility to protect customers assets and maintain robust security systems for verifying and validating checks prior to clearing. Given the amount involvedover $ XXXX am entitled to escalate this legally, and I have been advised that the bank could face substantial penalties for negligence. \n\nWith this in mind, I respectfully urge Santander to reconsider its decision and approve repayment for the remaining three fraudulent checks. Resolving this matter amicably will benefit both parties and help us avoid the need for legal action.\n\nAdditionally, I am concerned that my access to funds is being withheld and that Santander has not implemented adequate security measures for check verification. To further support my case, I have filed a formal complaint with the Consumer Financial Protection Bureau ( CFPB ) at consumerfinance.gov, which will prompt a response from Santander within 15 days. I trust that this will help expedite the resolution. \n\nIf I do not receive a satisfactory response, I plan to retain legal counsel and report this issue to the New York Department of Financial Services ( dfs.ny.gov ), which oversees banks operating in the state. Since my claims exceed the small claims court limit, these actions are intended to encourage a prompt response and release of the disputed amounts. While I am confident that legal proceedings will compel action, my preference is a resolution without litigation.\n\nGiven my current financial hardship and obligations, I urge you to reconsider and expedite repayment of the denied check claims. Your prompt assistance will help me avoid further distress and the necessity of legal escalation.\n\nThank you for your attention and understanding. I look forward to your swift response and a positive resolution. \n\nSincerely, XXXX XXXX XXXX","date_sent_to_company":"2026-03-19T12:39:36.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"19882677","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SANTANDER HOLDINGS USA, INC.","date_received":"2026-03-01T20:37:51.000Z","state":"NJ","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["Since my claims exceed the small claims court limit, these <em>actions</em> are intended to encourage a prompt response and release of the disputed amounts. While I am confident that <em>legal</em> proceedings will compel <em>action</em>, my preference is a resolution without litigation.\n\nGiven my current financial hardship and obligations, I urge you to reconsider and expedite repayment of the denied check claims. Your prompt assistance will <em>help</em> me avoid further distress and the necessity of <em>legal</em> escalation."],"company_public_response":["Company has <em>responded</em> to the consumer and the CFPB and chooses not to provide a public response"]},"sort":[12.467983,"19882677"]},{"_index":"complaint-public-v1","_id":"11208487","_score":12.399382,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On XX/XX/year>, I received an email from Blockchain.com support notifying me of activity on my account from a different region. I promptly responded, confirming that I was the one who accessed the account and assured them there was nothing suspicious. They subsequently requested my current location, and I informed them that I was presently in the United States but travel frequently.\n\nAs part of their verification process, I provided a copy of my passport. I also clarified that I am not a XXXX XXXX, and my country of origin is XXXX. I explained that I initially opened my Blockchain account while residing in the XXXX, later returned to XXXX, and have since traveled to the United States. I reiterated my willingness to provide any additional documents needed to prove my identity. \n\nTo my surprise, despite complying fully with their requests, Blockchain.com suddenly restricted my trading account, which holds over {$20000.00} USD in both cryptocurrency and fiat. Since then, I have been unable to access my funds, withdraw, or cash out. Over a month has passed, and their team remains unresponsive. Each time I reach out, they simply state that my documents are still under verification, without providing any updates or timelines. \n\nI have been a loyal customer of Blockchain.com for over three years, and this experience has been both shocking and distressing. I even offered to undergo additional verification methods, such as video verification, to expedite the process and prove my account ownership. However, they have not acted on my request or responded meaningfully. \n\nThis situation has caused significant financial and emotional distress. I have filed complaints through their platform, but they continue to delay under the guise of verification. Given the extended delay and lack of communication, I am now seeking the intervention of the Consumer Financial Protection Bureau ( CFPB ) to help resolve this matter and have my account unrestricted so I can withdraw my funds and stop using their services. \n\nThis experience has demonstrated that their platform is unreliable, and I have suffered damages as a result of their actions. As advised by my legal counsel, I am submitting this complaint as a final effort to resolve the issue amicably before pursuing legal action.","date_sent_to_company":"2024-12-18T12:47:38.000Z","issue":"Unexpected or other fees","sub_product":"Virtual currency","zip_code":"06118","tags":null,"has_narrative":true,"complaint_id":"11208487","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Blockchain.com, Inc.","date_received":"2024-12-18T12:29:45.000Z","state":"CT","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["As advised by my <em>legal</em> counsel, I am submitting this complaint as a final effort to resolve the issue amicably before pursuing <em>legal</em> <em>action</em>."]},"sort":[12.399382,"11208487"]},{"_index":"complaint-public-v1","_id":"12738644","_score":12.317693,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"This complaint is for three companies. Affirm, XXXX XXXX, and XXXX. \n\nAffirm is reporting two alleged debts on my credit report that they previously sold to a third-party collector, XXXX. Despite no longer owning the debts, Affirm continues to report them, while XXXX is actively attempting to collect. \n\nThis issue originally began when Affirm locked me out of my account for over XXXX months, preventing me from making payments or accessing my account. I contacted Affirm customer service multiple times and was told they could not accept payments over the phone and offered no resolution to the lockout. As a result, I was unable to make payments, and the accounts fell behind through no fault of my own. \n\nI also filed reports with XXXX during that time, explaining that I was locked out and Affirm refused to help. XXXX failed to take any action to assist or correct the situation. \n\nOnce I learned the accounts had been sent to collections, I sent debt validation requests via certified mail to both Affirm and XXXX. I have proof of delivery confirming both companies received my letters. Neither has responded or provided validation, despite being legally required to do so. I also attempted to reach out via phone and email, with no reply. \n\nI later submitted multiple disputes with XXXX, providing documentation that : The debts were sold Neither company responded to certified validation requests Affirm caused the delinquency by locking me out and refusing support Despite all this, XXXX refuses to remove the XXXX unvalidated debts from my credit report. \n\nIt has been over 60 days since my validation requests, and both Affirm and XXXX remain completely unresponsive.","date_sent_to_company":"2025-03-31T04:02:44.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"480XX","tags":null,"has_narrative":true,"complaint_id":"12738644","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Affirm Holdings, Inc","date_received":"2025-03-31T04:02:17.000Z","state":"MI","company_public_response":null,"sub_issue":"Problem with personal statement of dispute"},"highlight":{"complaint_what_happened":["I also filed reports with XXXX during that time, explaining that I was locked out and Affirm refused to <em>help</em>. XXXX failed to take any <em>action</em> to assist or correct the situation. \n\nOnce I learned the accounts had been sent to collections, I sent debt validation requests via certified mail to both Affirm and XXXX. I have proof of delivery confirming both companies received my letters. Neither has <em>responded</em> or provided validation, despite being <em>legally</em> required to do so."]},"sort":[12.317693,"12738644"]},{"_index":"complaint-public-v1","_id":"12737737","_score":12.317693,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"This complaint is for three companies. XXXX, True Accord, and XXXX. \n\nXXXX is reporting two alleged debts on my credit report that they previously sold to a third-party collector, TrueAccord. Despite no longer owning the debts, XXXX continues to report them, while TrueAccord is actively attempting to collect. \n\nThis issue originally began when XXXX locked me out of my account for over XXXX months, preventing me from making payments or accessing my account. I contacted XXXX customer service multiple times and was told they could not accept payments over the phone and offered no resolution to the lockout. As a result, I was unable to make payments, and the accounts fell behind through no fault of my own. \n\nI also filed reports with XXXX during that time, explaining that I was locked out and XXXX refused to help. XXXX failed to take any action to assist or correct the situation. \n\nOnce I learned the accounts had been sent to collections, I sent debt validation requests via certified mail to both XXXX and TrueAccord. I have proof of delivery confirming both companies received my letters. Neither has responded or provided validation, despite being legally required to do so. I also attempted to reach out via phone and email, with no reply. \n\nI later submitted multiple disputes with XXXX, providing documentation that : The debts were sold Neither company responded to certified validation requests XXXX caused the delinquency by locking me out and refusing support Despite all this, XXXX refuses to remove the XXXX unvalidated debts from my credit report. \n\nIt has been over 60 days since my validation requests, and both XXXX and TrueAccord remain completely unresponsive.","date_sent_to_company":"2025-03-31T04:02:44.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"480XX","tags":null,"has_narrative":true,"complaint_id":"12737737","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TrueAccord Corp.","date_received":"2025-03-31T04:02:17.000Z","state":"MI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem with personal statement of dispute"},"highlight":{"complaint_what_happened":["I also filed reports with XXXX during that time, explaining that I was locked out and XXXX refused to <em>help</em>. XXXX failed to take any <em>action</em> to assist or correct the situation. \n\nOnce I learned the accounts had been sent to collections, I sent debt validation requests via certified mail to both XXXX and TrueAccord. I have proof of delivery confirming both companies received my letters. Neither has <em>responded</em> or provided validation, despite being <em>legally</em> required to do so."],"company_public_response":["Company has <em>responded</em> to the consumer and the CFPB and chooses not to provide a public response"]},"sort":[12.317693,"12737737"]},{"_index":"complaint-public-v1","_id":"12739033","_score":12.317487,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"This complaint is for XXXX companies. XXXX, XXXX XXXX, and Experian. \n\nXXXX is reporting XXXX alleged debts on my credit report that they previously sold to a third-party collector, XXXX. Despite no longer owning the debts, XXXX continues to report them, while XXXX is actively attempting to collect. \n\nThis issue originally began when XXXX locked me out of my account for over XXXX months, preventing me from making payments or accessing my account. I contacted XXXX customer service multiple times and was told they could not accept payments over the phone and offered no resolution to the lockout. As a result, I was unable to make payments, and the accounts fell behind through no fault of my own. \n\nI also filed reports with Experian during that time, explaining that I was locked out and XXXX refused to help. Experian failed to take any action to assist or correct the situation. \n\nOnce I learned the accounts had been sent to collections, I sent debt validation requests via certified mail to both XXXX and XXXX. I have proof of delivery confirming both companies received my letters. Neither has responded or provided validation, despite being legally required to do so. I also attempted to reach out via phone and email, with no reply. \n\nI later submitted multiple disputes with Experian, providing documentation that : The debts were sold Neither company responded to certified validation requests XXXX caused the delinquency by locking me out and refusing support Despite all this, Experian refuses to remove the XXXX unvalidated debts from my credit report. \n\nIt has been over XXXX  days since my validation requests, and both XXXX and XXXX remain completely unresponsive.","date_sent_to_company":"2025-03-31T04:02:47.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"480XX","tags":null,"has_narrative":true,"complaint_id":"12739033","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-03-31T03:45:08.000Z","state":"MI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem with personal statement of dispute"},"highlight":{"complaint_what_happened":["I also filed reports with Experian during that time, explaining that I was locked out and XXXX refused to <em>help</em>. Experian failed to take any <em>action</em> to assist or correct the situation. \n\nOnce I learned the accounts had been sent to collections, I sent debt validation requests via certified mail to both XXXX and XXXX. I have proof of delivery confirming both companies received my letters. Neither has <em>responded</em> or provided validation, despite being <em>legally</em> required to do so."],"company_public_response":["Company has <em>responded</em> to the consumer and the CFPB and chooses not to provide a public response"]},"sort":[12.317487,"12739033"]},{"_index":"complaint-public-v1","_id":"8080483","_score":11.779375,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"At the end of XXXX I tried to log in to my Coinbase account which I have had for a couple of years. I was able to log in but when I attempted to make a transaction a message appeared saying \" your account is being reviewed and you are unable to process transactions at this time ''. I contacted customer support and it appears that Coinbase had sent me an email requesting updated information and I did not respond. I'm not surprised I did not respond because I get phishing scheme emails weekly and many times they will use the Coinbase logo trying to get personal information. I went through their process and verified my identity and also sent them requested financial information. My account stayed locked and I contacted them again. Customer support said there was nothing they could do because my case had been turned over to their compliance team and they would need to be the ones to un-lock my account. I have XXXX case numbers for youXXXX and XXXX. The fist case number was my original case number and the second is my complaint case number. It has been weeks and I am still locked out of my account. I have emailed and called on multiple occasions and I only get automated responses. I have ask to speak to upper management and they refuse. I have asked for their legal council contact and I get no response. At one point I received and email stating my complaint was resolve and closed ( see attachment ). I understand now why XXXX trading companies need XXXX government regulation. On top of this ... during this \" lock-out '' time someone has changed my password on more than XXXX occasion and I did not receive notification. I was able to re-set my password and re-verified my identity twice. My funds were fine but I was still locked out from making any transactions. I am concerned that someone inside of Coinbase may be trying to manipulate my account and I am unable to transfer my funds out of Coinbase. Coinbase support will not let me speak to anyone other than the support group and the support grout says they can not do anything because the compliance group has the hold on my account. They tell me that the compliance group does not speak to anyone over the phone. As far as I know Coinbase may be using my funds for other purposes and that is why they will not allow me access to transfer my funds. In the beginning I was going to just trade some funds but continue to keep them in my Coinbase account. At this point I want to transfer all of my funds out of Coinbase and be done with them. This type of un-professional and un-ethical way of doing business must stop in the XXXX and I will help you anyway I can to expose their actions. I plan to speak to my congressman after this is resolved to see if he wishes to use my story as testimony as to the way this company conducts business.","date_sent_to_company":"2023-12-29T23:18:56.000Z","issue":"Other transaction problem","sub_product":"Virtual currency","zip_code":"28117","tags":"Older American","has_narrative":true,"complaint_id":"8080483","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Coinbase, Inc.","date_received":"2023-12-29T22:00:19.000Z","state":"NC","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["This type of un-professional and un-ethical way of doing business must stop in the XXXX and I will <em>help</em> you anyway I can to expose their <em>actions</em>. I plan to speak to my congressman after this is resolved to see if he wishes to use my story as testimony as to the way this company conducts business."]},"sort":[11.779375,"8080483"]},{"_index":"complaint-public-v1","_id":"12649365","_score":11.753143,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"To Whom It May Concern : I am submitting this letter as a formal complaint against LexisNexis Risk Solutions, located at : LexisNexis Risk Solutions XXXX XXXX. \nXXXX XXXX XXXX XXXX, GA XXXX Over the past several months, I have experienced ongoing and deeply frustrating issues related to my consumer file with LexisNexis. These issues include delays, lack of communication, and serious concerns regarding the content and dissemination of my personal data. \nIt took multiple requests and repeated attempts to finally obtain a copy of my LexisNexis consumer disclosure. It was only after filing XXXX separate CFPB complaints on XX/XX/year> and XX/XX/year> and after receiving a blank credit file, that I was able to finallly get my full file disclosure.This process was unnecessarily difficult, and each delay heightened my distress and further obstructed my ability to resolve housing and safety concerns. In the interim I have been denied credit, subjected to outrageous insurance premiums and fully embarrassed on multiple occasions due to Lexis Nexis lack of accountability and transparency and I do plan to gather up all my paperwork, communications, and letters and follow up with legal action Additionally, I attempted to contact the designated LexisNexis phone number for XXXX XXXX victims, which is supposed to offer direct support. I called this number XXXX separate times, each time leaving a voicemail with my contact information and the nature of my request. Not once did I receive a return call, acknowledgment, or any form of follow-up. This lack of response is particularly egregious given the vulnerable populations this line is meant to serve. \nThe consumer disclosure I eventually received contains multiple entries that are outdated, adverse, or otherwise damaging. I believe these entries and inquiries are subject to blocking under Section XXXXC of the Fair Credit Reporting Act ( FCRA ). I have highlighted all such entries/ inquiries in XXXX on the enclosed consumer disclosure dated XXXX XXXX2025. I am now formally requesting that each of these entries inquiries be removed or blocked in accordance with my rights under the law. I request the deletions commence within the specified timeframe of ( XXXX ) business days from receipt of this communication. If you have any questions about what Im trying to communicate please dont hesitate to contact me at the above listed phone number or email. I want to help you help me! \nDue to the emotional stress, reputational harm, and disruptions to my life caused by LexisNexiss actions and inactionsincluding the improper maintenance and release of my data, the failure to respond to my urgent inquiries, and the delays in providing my fileI am seeking {$5000.00} in damages. \nI respectfully request that the CFPB investigate this matter and take any necessary regulatory or enforcement action to ensure that LexisNexis meets its legal obligations under the FCRA and acts responsibly when handling sensitive consumer data. \nI have enclosed the required documentation Lexis Nexis website states is needed to proceed under Sec XXXXc of the FCRA. ( See below ) Also I request you forward a new updated file disclosure with the adverse information blocked or removed. \nThank you for your time, attention, and support in resolving this matter.","date_sent_to_company":"2025-03-25T16:24:49.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"554XX","tags":null,"has_narrative":true,"complaint_id":"12649365","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"LEXISNEXIS","date_received":"2025-03-25T16:11:27.000Z","state":"MN","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["I want to <em>help</em> you <em>help</em> me! \nDue to the emotional stress, reputational harm, and disruptions to my life caused by LexisNexiss <em>actions</em> and inactionsincluding the improper maintenance and release of my data, the failure to <em>respond</em> to my urgent inquiries, and the delays in providing my fileI am seeking {$5000.00} in damages."]},"sort":[11.753143,"12649365"]},{"_index":"complaint-public-v1","_id":"14630272","_score":11.678784,"_source":{"product":"Debt collection","complaint_what_happened":"Im a victim of identity theft, and I have a police report to back it up. Still, a law firm called TENAGLIA HUNT, PA took legal action against me over a debt I dont owe and never agreed to. Ive never had any relationship with the creditor, never opened the account, and never gave anyone permission to use my personal information. This debt has nothing to do with me, yet I was dragged into a lawsuit because of it. As soon as I received the summons, I acted quickly. On XXXX XXXX XXXX  I filed my answer with the court within the time I was given. The court and law firm received it on XXXX XXXX. I also submitted all the evidence I had, including a sworn affidavit, proof of my identity, address, and the police report showing I was a victim of fraud. I fully expected the court to review the facts and protect me from being held responsible for a debt I had nothing to do with. But instead of justice, I got a judgment. There was no hearing where I could speak, no requirement for the law firm to show real proof I owed this debt, just a judgment entered against me as if none of my evidence mattered. It felt like my side was completely dismissed, even though I followed the law and responded properly. That judgment should have never been granted under these circumstances. This has taken a toll on me in every way. Its affected my credit, caused emotional distress, and added unnecessary financial pressure. Whats even more frustrating is that I did everything right and Im still the one suffering. Meanwhile, the party suing me didnt even have to provide valid documentation to support their claim. What happened here raises serious concerns about violations of the Fair Debt Collection Practices Act. I was sued over a debt that was never validated, and despite being a documented identity theft victim who responded properly, the court still ruled against me. Thats not fair or legal. Im doing everything to vacate the judgment. I can not accept being held responsible for a fraudulent debt. Ive done everything I can to fight this, and Im asking for help because I cant fix it alone. Im asking the CFPB to review this complaint, investigate the practices involved, and help ensure this judgment is removed. I want the debt removed from my record, the judgment vacated, and all related negative credit reporting deleted. I also want to make sure this law firm can not pursue further collection efforts against me for a debt that isnt mine. This situation has left me feeling powerless, stressed, and deeply frustrated. Im not the person who incurred this debt, Im the victim and I just want this to be made right.","date_sent_to_company":"2025-07-15T00:37:04.000Z","issue":"Attempts to collect debt not owed","sub_product":"I do not know","zip_code":"07871","tags":null,"has_narrative":true,"complaint_id":"14630272","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Tenaglia & Hunt, PA","date_received":"2025-07-14T22:57:44.000Z","state":"NJ","company_public_response":null,"sub_issue":"Debt was result of identity theft"},"highlight":{"complaint_what_happened":["Meanwhile, the party suing me didnt even have to provide valid documentation to <em>support</em> their claim. What happened here raises serious concerns about violations of the Fair Debt Collection Practices Act. I was sued over a debt that was never validated, and despite being a documented identity theft victim who <em>responded</em> properly, the court still ruled against me. Thats not fair or <em>legal</em>. Im doing everything to vacate the judgment. I can not accept being held responsible for a fraudulent debt."]},"sort":[11.678784,"14630272"]},{"_index":"complaint-public-v1","_id":"16667507","_score":11.672967,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I am updating my original complaint filed XX/XX/year>2025. XX/XX/XXXX behavior throughout this process clearly violates Regulation XXXX ( XXXX XXXX XXXX ) and proves that they only take action when the CFPB gets involvednot when customers report fraud directly. \n\nThe only reasonXX/XX/XXXX has done anything at all is because the XXXX transactions I listed in my CFPB complaint forced them to respond. Before this complaint, I was stonewalled, ignored, and looped through automated bots for days with no live support and no access to dispute tools. I repeatedly asked for help, yet they refused to cancel my card or investigate my claims until todayXXXX XXXX, over a week later. \n\nThis delay is unacceptable and directly violates Regulation XXXX XXXX ( b ) ( XXXX ), which requires prompt action after notice of unauthorized use. XXXX sudden response only after the CFPBs involvement is proof that their internal fraud process is ineffective, negligent, and non-compliant. \n\nXX/XX/XXXX is also in violation of Regulation XXXX XXXX ( b ) and XXXX ( c ) ( XXXX ) for failing to provide provisional credit within XXXX business days of my initial report and for refusing to investigate all potentially fraudulent transactionsnot just the XXXX mentioned here. There are more unauthorized transactions that Venmo has ignored because they blocked my ability to dispute them inside the app. \n\nThey are now trying to restart the clock after canceling my card, pretending this is a new issue, but the clock legally began when I first reported the fraud. This is an attempt to dodge Regulation XXXX deadlines and mislead both me and regulators. \n\nXXXX actions show a pattern of reactive compliancethey only act once the CFPB is involved. Their lack of transparency, refusal to honor dispute rights, and delayed response demonstrate systemic bad faith and disregard for consumer protections.","date_sent_to_company":"2025-10-17T05:42:50.000Z","issue":"Unauthorized transactions or other transaction problem","sub_product":"Mobile or digital wallet","zip_code":"55025","tags":null,"has_narrative":true,"complaint_id":"16667507","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"Paypal Holdings, Inc","date_received":"2025-10-17T05:36:57.000Z","state":"MN","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["XX/XX/XXXX behavior throughout this process clearly violates Regulation XXXX ( XXXX XXXX XXXX ) and proves that they only take <em>action</em> when the CFPB gets involvednot when customers report fraud directly. \n\nThe only reasonXX/XX/XXXX has done anything at all is because the XXXX transactions I listed in my CFPB complaint forced them to <em>respond</em>. Before this complaint, I was stonewalled, ignored, and looped through automated bots for days with no live <em>support</em> and no access to dispute tools."]},"sort":[11.672967,"16667507"]},{"_index":"complaint-public-v1","_id":"5777461","_score":11.646093,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I am dissapointed to see the Credit Buraeus take no action in order to correct my Credit file and and delete the fraudulent information in my Credit report. I have been send ing dispute letters as well as submitted countless complaints through the CFPB in order to notify the Credit Bureaus regarding my intention to correct my Credit File. The last letter I sent to te Credit bureaus was XX/XX/XXXX, in hopes that the Credit Bureuas would finally take a look on my Complaints. By ignoring my Dispute letters and failing to respond, the Credit Bureaus have failed to comply with the FCRA regulation especially with the FCRA section 605b which requires the Credit Bureaus to remove any account and information that resulted due to Identity theft. I am tempted to pursue legal action against the Credit Bureaus and I have informed my legal counsel about my plans and they are more than willing to help me. If it is not too much trouble, I need the following items deleted as soon as possible. XXXX XXXX XXXXXXXX XXXX XXXX, TX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX  XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX XXXX XXXX, OK XXXXXXXX XXXXXXXX XXXX  Opened XXXX. XXXX, XXXX Balance {$400.00} XXXX XXXX XXXX Opened XXXX XXXX, XXXX Balance {$0.00} XXXX Inquiry Date XXXX. XXXX, XXXX XXXX XXXX Inquiry Date XXXX XXXX, XXXX XXXX XXXX  Inquiry Date XXXX XXXX, XXXX XXXX XXXX  Inquiry Date XXXX XXXX, XXXX XXXX XXXX Inquiry Date XXXX XXXX, XXXX. If the Credit Bureaus insist that these items belong to me, I need them to provide me with documentation that contain my siganture to support the Bureaus ' claims that the items were mine. If unable to do so, Remove the disputed items as soon as possible.","date_sent_to_company":"2022-07-16T05:34:19.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"774XX","tags":null,"has_narrative":true,"complaint_id":"5777461","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2022-07-16T05:29:40.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["By ignoring my Dispute letters and failing to <em>respond</em>, the Credit Bureaus have failed to comply with the FCRA regulation especially with the FCRA section 605b which requires the Credit Bureaus to remove any account and information that resulted due to Identity theft. I am tempted to pursue <em>legal</em> <em>action</em> against the Credit Bureaus and I have informed my <em>legal</em> counsel about my plans and they are more than willing to <em>help</em> me."],"company_public_response":["Company has <em>responded</em> to the consumer and the CFPB and chooses not to provide a public response"]},"sort":[11.646093,"5777461"]},{"_index":"complaint-public-v1","_id":"5778810","_score":11.644533,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I am dissapointed to see the Credit Buraeus take no action in order to correct my Credit file and and delete the fraudulent information in my Credit report. I have been send ing dispute letters as well as submitted countless complaints through the CFPB in order to notify the Credit Bureaus regarding my intention to correct my Credit File. The last letter I sent to te Credit bureaus was XX/XX/XXXX, in hopes that the Credit Bureuas would finally take a look on my Complaints. By ignoring my Dispute letters and failing to respond, the Credit Bureaus have failed to comply with the FCRA regulation especially with the FCRA section 605b which requires the Credit Bureaus to remove any account and information that resulted due to Identity theft. I am tempted to pursue legal action against the Credit Bureaus and I have informed my legal counsel about my plans and they are more than willing to help me. If it is not too much trouble, I need the following items deleted as soon as possible. XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX  XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX XXXX XXXX, OK XXXX XXXX  XXXX  Opened XXXX. XXXX, XXXX Balance {$400.00} XXXX XXXX XXXX Opened XXXX XXXX, XXXX Balance {$0.00} XXXX Inquiry Date XXXX. XXXX, XXXX XXXX XXXX Inquiry Date XXXX XXXX, XXXX XXXX XXXX  Inquiry Date XXXX XXXX, XXXX XXXX XXXX  Inquiry Date XXXX XXXX, XXXX XXXX XXXX Inquiry Date XXXX XXXX, XXXX. If the Credit Bureaus insist that these items belong to me, I need them to provide me with documentation that contain my siganture to support the Bureaus ' claims that the items were mine. If unable to do so, Remove the disputed items as soon as possible.","date_sent_to_company":"2022-07-16T05:34:44.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"774XX","tags":null,"has_narrative":true,"complaint_id":"5778810","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2022-07-16T05:34:40.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["By ignoring my Dispute letters and failing to <em>respond</em>, the Credit Bureaus have failed to comply with the FCRA regulation especially with the FCRA section 605b which requires the Credit Bureaus to remove any account and information that resulted due to Identity theft. I am tempted to pursue <em>legal</em> <em>action</em> against the Credit Bureaus and I have informed my <em>legal</em> counsel about my plans and they are more than willing to <em>help</em> me."],"company_public_response":["Company has <em>responded</em> to the consumer and the CFPB and chooses not to provide a public response"]},"sort":[11.644533,"5778810"]},{"_index":"complaint-public-v1","_id":"1386289","_score":11.641045,"_source":{"product":"Consumer Loan","complaint_what_happened":"Where is th resloution????????? It 's almost XXXX months later. Can someone just call me or update me? \n\n\nCase number : XXXXRelated Case NumberXXXX What happened Describe what happened so we can understand the issue ... \nI gave up my car for volentary repo with XXXX XXXX in XXXX due to me being laid off. They sold the car to another lender for {$4200.00} who took me to court ( which I was not aware of ) and has now attached my wages for {$10000.00}. When I called back in XXXX XXXX I spoke with a XXXX who said they need {$1200.00} from me to detach my wages and make payment arrangements with them I specifically asked her when the monies they were receiving from the wage garnishment was at {$1200.00} I could call and make payment arrangements and she said yes and my payments would be very low. Yesterday I called to make payment arrangements and they now say I need to pay {$2000.00} to be able to do that ( which they have ) and the monies received from the garnishment do not count to remove the garnishment. \nThis is about a ( n ) Debt collection : Auto Which of these best describes your issue? Taking/threatening an illegal action : Seized or attempted to seize propertyDesired resolution What do you think would be a fair resolution to your issue? \nAll I want is to have the garnishment removed and I will ay them monthly as I stated to them several times. They are talking alomst {$400.00} per paycheck which is hard to survive off of especially supporting a child. \nConsumer informationContact informationMailing address XXXX XXXX XXXX XXXX NV XXXX United States XXXX AgeXXXXCompany Submitted AgainstAutovest, L.L.C. \n\nXXXX XXXX XXXX, XXXX XXXX XXXX XXXX MI XXXX United StatesDebt Collector InformationAutovest, L.L.C. \n\n\n\nXXXX XXXX XXXX, XXXX XXXX XXXX XXXXDebt collector representativeNumerousCreditor InformationXXXX XXXX XXXX XXXXSubmit a complaint against creditorYesComplaint history Auto-Response XXXX/XXXX/XXXX XXXX XXXX expect companies to respond to every complaint within a reasonable amount of time. The company has not responded in full to your complaint and is now late in getting back to you. This is unacceptable, and we apologize that you 've had to wait this long for a response. \n\n\n\nWhat happens next? \n\nWe 'll start an investigation and keep trying to get a response from the company. We 'll keep you updated on what we hear. While we do n't specifically advocate for your desired resolution, we do look at all the information provided by both sides to see if any consumer financial protection laws were potentially broken. These laws include a requirement to respond to you in a timely manner. \n\n\n\nWe also share the company 's failure to respond to your complaint on our website : consumerfinance.gov/complaintdatabase alerting other consumers that XXXX do business with your company about their failure to respond to your complaint. \n\n\n\nCan I hire my own lawyer to look into this? \n\nXXXX. While we ca n't give legal advice or represent individuals in legal matters, if you want more help you can contact a private attorney or your local legal aid office for free or low-cost legal resources at www.lsc.gov. \n\n\n\nWhere can I find more information? \n\nIf you have questions, call us at XXXX XXXX ) XXXX ( XXXX XXXX or visit us at consumerfinance.gov/askcfpb. \n\n\nIWe also welcome your feedback on how our complaint process has worked for you. If you would like to share your story, go to https : //help.consumerfinance.gov/app/tellyourstory. \n\n\n\n\n\n\n\n\n\nThank you, XXXX XXXX XXXX XXXX ( XXXX ) XXXX ( XXXX XXXX Customer XXXX XXXX XXXX/XXXX/XXXX XXXX","date_sent_to_company":"2015-05-27T16:09:00.000Z","issue":"Problems when you are unable to pay","sub_product":"Vehicle loan","zip_code":"894XX","tags":null,"has_narrative":true,"complaint_id":"1386289","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Autovest, L.L.C.","date_received":"2015-05-21T06:43:30.000Z","state":"NV","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":null},"highlight":{"complaint_what_happened":["While we ca n't give <em>legal</em> advice or represent individuals in <em>legal</em> matters, if you want more <em>help</em> you can contact a private attorney or your local <em>legal</em> aid office for free or low-cost <em>legal</em> resources at www.lsc.gov. \n\n\n\nWhere can I find more information? \n\nIf you have questions, call us at XXXX XXXX ) XXXX ( XXXX XXXX or visit us at consumerfinance.gov/askcfpb. \n\n\nIWe also welcome your feedback on how our complaint process has worked for you."]},"sort":[11.641045,"1386289"]},{"_index":"complaint-public-v1","_id":"5454783","_score":11.45046,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"For well over a month, I have been trying to get a resolution with funds accessibility issues relating to Coinbase and my account. \n\nTheir app is unusable due to errors on their side with their system. This is causing great stress as I can not access my money or transfer funds to my bank from their exchange. \n\nXXXX, XXXX, XXXX, XXXX & XXXX are ticket numbers I have created with their support center. I have also signed up for their paid service to get support to no avail. \n\nThey sell support services for their platform that results in no assistance. This in and of itself is stealing just as much as them not allowing me to access my funds. \n\nI have been a customer since XXXX  with them, This is the first time I have seen their services in this kind of condition. I am in the payments industry as a profession and can not believe they can operate a service and withhold people 's funds due to refusing to fix their system issues. \n\nThe nature of their bugs makes the website inoperable and their mobile app is also not functional. This is gone on for far too long and it is causing personal stress because of not being able to access a significant amount of funds that is mine, not theirs. \n\nI can log in to the site, I can not see my balance it reports as $ XXXX. \n\nI can not see my transactions or portfolio activity as the graphs will not load. \n\nI can not send money to my bank, It says \" You do not have any funds available to cash out right now. '' < -- This is incorrect. I do, their system is broken and I can not access MY MONEY. \nIt also represents my balance as $ XXXX and does not show a numeric value. \n\nThe mobile app continually says ... \" XXXX XXXX '' despite logging in to it and working on XXXX out of XXXX pages in their app ( meaning I am logged in so there is no \" XXXX XXXX '' really. It's related to the same $ XXXX dollar amounts that the website is showing, This is really getting serious as I need access to my funds. \nI work very hard to be able to invest and they are making this very stressful as I need access to my money now... & can't wait months for them to finally respond. \n\nTheir ticketing system automatically closes tickets ( despite them not being really resolved ). \nThis is very concerning and an intervention is needed with them to help me resolve this. \n\nThe balance being held back ( my money ) is significant enough value to take legal action to get a resolution. They need to be responsive. \n\nCFPB please help, I know I am not the only person reporting such issues. \nIt's a big issue and they are not addressing it. \n\nThey have a very poor track record of taking care of customers. \nThis is a bad sign for a Publically Traded company ... when many thousands of dollars are impacted on many users because of this complaint.","date_sent_to_company":"2022-04-16T15:17:38.000Z","issue":"Money was not available when promised","sub_product":"Virtual currency","zip_code":"30076","tags":null,"has_narrative":true,"complaint_id":"5454783","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"Coinbase, Inc.","date_received":"2022-04-16T14:33:24.000Z","state":"GA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I work very hard to be able to invest and they are making this very stressful as I need access to my money now... & can't wait months for them to finally <em>respond</em>. \n\nTheir ticketing system automatically closes tickets ( despite them not being really resolved ). \nThis is very concerning and an intervention is needed with them to <em>help</em> me resolve this. \n\nThe balance being held back ( my money ) is significant enough value to take <em>legal</em> <em>action</em> to get a resolution. They need to be responsive."]},"sort":[11.45046,"5454783"]},{"_index":"complaint-public-v1","_id":"14955998","_score":11.339284,"_source":{"product":"Mortgage","complaint_what_happened":"XXXX XXXX XXXX, who was XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXr at the time not 1 reverse mortgage but 2 reverse mortgage was originated on her home by MetLife at XXXX XXXX XXXX XXXX, XXXX XXXX, VA XXXX. XXXX XXXX passed away on XX/XX/XXXX. Months before her death, she called and sent Notarized letters to MetLife and XXXX trying to find out what this reverse mortgage was.The family found all these unopened mortgage documents and mail that the caregiver put in the spare room thinking it was junk mail they were discovered by family members cleaning out the room. XXXX said she only dealt with XXXXXXXX XXXX XXXX to help repair her roof through Social Services not a reverse mortgage company. \nAfter reviewing the documents, the reverse mortgage originated through MetLife Home Loans ( Loan # XXXX ) involves : Forged and unauthorized signatures Lack of disability accommodations ( in violation of the ADA ) Predatory practices and elder financial exploitation Violations of Truth in Lending Act ( TILA ) Violations of HUD reverse mortgage underwriting policies Potential notarial misconduct and RESPA violations At the time of closing, XXXX XXXX had no legal representation and was not provided any support for her disability. No family members were informed. She did not understand she was placing a reverse mortgage lien on her home. \nFurthermore, MetLife ( now serviced by XXXX XXXX ) has been involved in prior DOJ and HUD civil actions involving reverse mortgage fraud and misrepresentations, as documented in XXXX civil case # XXXX and the XXXX Foundations XXXX class action lawsuit over illegal reverse mortgage foreclosures. I am seeking a formal investigation into this matter. \nWe have all the documents and certified return receipt for all the letters we sent with XXXX XXXX and no one is responding.I have now inherited the property and they still will not respond to me.I called XXXX, Hud and MetLife the same as my grandmother did and they are still not responding. My Grandmother died fighting for her home and fighting for answers. We have filled a police report and an investigation is ongoing we have given them a chance to explain what happened. The signatures should have raised a red flad and they should have seen she was vision impaired, it looks like a 2 year old signed. The caregiver said people came to the house and took her to the back. The family want answers and how HUD let this happen.","date_sent_to_company":"2025-09-17T23:34:37.000Z","issue":"Applying for a mortgage or refinancing an existing mortgage","sub_product":"Reverse mortgage","zip_code":"230XX","tags":null,"has_narrative":true,"complaint_id":"14955998","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-07-29T14:05:46.000Z","state":"VA","company_public_response":null,"sub_issue":"Trying to communicate with the company to fix an issue with the application process"},"highlight":{"complaint_what_happened":["any <em>support</em> for her disability."]},"sort":[11.339284,"14955998"]},{"_index":"complaint-public-v1","_id":"5779300","_score":11.320182,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I am dissapointed to see the Credit Buraeus take no action in order to correct my Credit file and and delete the fraudulent information in my Credit report. I have been send ing dispute letters as well as submitted countless complaints through the CFPB in order to notify the Credit Bureaus regarding my intention to correct my Credit File. The last letter I sent to te Credit bureaus was XX/XX/XXXX, in hopes that the Credit Bureuas would finally take a look on my Complaints. By ignoring my Dispute letters and failing to respond, the Credit Bureaus have failed to comply with the FCRA regulation especially with the FCRA section 605b which requires the Credit Bureaus to remove any account and information that resulted due to Identity theft. I am tempted to pursue legal action against the Credit Bureaus and I have informed my legal counsel about my plans and they are more than willing to help me. If it is not too much trouble, I need the following items deleted as soon as possible. XXXX XXXX XXXX XX/XX/XXXX XXXX, TX XXXX XXXX XX/XX/XXXXXXXX XXXX XXXX XXXX, TX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XX/XX/XXXXXXXX XXXX XXXX, TX XXXX XXXX XX/XX/XXXXXXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX, OK XXXX XX/XX/XXXXOpened XXXX. XXXX, XXXX Balance {$400.00} XXXX XXXX XXXX Opened XXXX XXXX, XXXX Balance {$0.00} XXXX Inquiry Date XX/XX/XXXX. XXXX, XXXX XX/XX/XXXX XXXX Inquiry Date XXXX XXXX, XXXX XXXX XX/XX/XXXXInquiry Date XXXX XXXX, XXXX XXXX XX/XX/XXXX Inquiry Date XXXX XXXX, XXXX XXXX XXXX Inquiry Date XXXX XXXX, XXXX. If the Credit Bureaus insist that these items belong to me, I need them to provide me with documentation that contain my siganture to support the Bureaus ' claims that the items were mine. If unable to do so, Remove the disputed items as soon as possible.","date_sent_to_company":"2022-07-16T05:34:44.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"774XX","tags":null,"has_narrative":true,"complaint_id":"5779300","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2022-07-16T05:34:40.000Z","state":"TX","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["By ignoring my Dispute letters and failing to <em>respond</em>, the Credit Bureaus have failed to comply with the FCRA regulation especially with the FCRA section 605b which requires the Credit Bureaus to remove any account and information that resulted due to Identity theft. I am tempted to pursue <em>legal</em> <em>action</em> against the Credit Bureaus and I have informed my <em>legal</em> counsel about my plans and they are more than willing to <em>help</em> me."]},"sort":[11.320182,"5779300"]},{"_index":"complaint-public-v1","_id":"14200278","_score":11.233773,"_source":{"product":"Credit card","complaint_what_happened":"On XX/XX/year>, I used my American Express Platinum card to pay for a taxi from XXXX XXXX XXXX to XXXX XXXX ( XXXX XXXX XXXX ). The agreed fare was XXXX XXXX Pesos ( {$80.00} USD ), but I was later charged XXXXXXXX XXXX XXXX XXXX XXXX  ), which is XXXX times the agreed amount. \n\nAt the time of the transaction, the card machine failed to process the charge. The driver gave me a phone number and said I could resolve the payment later if needed. I did not sign or authorize a XXXX MXN charge. \n\nOnce I returned home to the U.S., I received an AMEX alert showing that a charge for XXXX XXXX had been declined and then processed. I contacted American Express immediately and disputed the transaction. I also attempted to call both phone numbers provided by the driver and the company they never responded. \n\nI submitted a full written explanation, call logs, and a copy of my XXXX ID to show that the signature on the merchants receipt does not match mine. The merchant provided no itemized receipt, no record of agreed services, and no contact. \n\nDespite this, AMEX closed the dispute and sided with the merchant based solely on the merchants receipt, stating they are not handwriting experts and can not evaluate whether the signature is valid. They told me I could only reopen the case with new evidence or pursue legal action myself, even though the merchant is not in the XXXX. \n\nI am requesting the CFPBs help because this appears to be a deceptive overcharge. I did not authorize the full amount, and the company has made themselves unreachable. AMEX failed to honor their fraud protection despite clear supporting evidence.","date_sent_to_company":"2025-06-20T13:44:19.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"76210","tags":null,"has_narrative":true,"complaint_id":"14200278","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AMERICAN EXPRESS COMPANY","date_received":"2025-06-20T13:21:25.000Z","state":"TX","company_public_response":null,"sub_issue":"Overcharged for something you did purchase with the card"},"highlight":{"complaint_what_happened":["They told me I could only reopen the case with new evidence or pursue <em>legal</em> <em>action</em> myself, even though the merchant is not in the XXXX. \n\nI am requesting the CFPBs <em>help</em> because this appears to be a deceptive overcharge. I did not authorize the full amount, and the company has made themselves unreachable. AMEX failed to honor their fraud protection despite clear <em>supporting</em> evidence."]},"sort":[11.233773,"14200278"]},{"_index":"complaint-public-v1","_id":"10300715","_score":11.174761,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"TransUnion 's Violation of the Fair Credit Reporting Act - Urgent Assistance Needed Dear Consumer Financial Protection Bureau, I am writing to formally request your assistance in addressing an ongoing issue with TransUnion, who I believe has repeatedly violated my rights under the Fair Credit Reporting Act ( FCRA ). \n\nOn three separate occasions, I have disputed incorrect bankruptcy information listed on my credit report, and each time, TransUnion has failed to conduct a proper investigation. \n\nThe details are as follows : - XX/XX/year> : I submitted my first dispute regarding the incorrect bankruptcy information. TransUnion claimed to have investigated the issue, but the record remained unchanged. \n\n- XX/XX/year> : I filed another dispute, and on - XXXXless than 12 hours laterI received an email stating that they had again investigated the matter and the record remained unchanged. \n\nGiven the rapid response, it is clear to me that they simply reused the results from the previous dispute without performing a legitimate investigation. \n\n- XX/XX/year> : I made a third attempt to dispute the bankruptcy record. \n\nOn XX/XX/year> at XXXX XXXX, I received yet another email indicating that TransUnion investigated the public record and found no changes. \n\nI requested in writing that TransUnion provide me with their method and procedures for investigating the dispute, but they have failed to respond appropriately. As of now, they have not provided any proof of proper investigation or compliance with the law. I am left with an incorrect bankruptcy record on my credit report that is not mine, and TransUnion is continuing to disregard my rights. \n\nThe bankruptcy record in question belongs to my father, who has a similar Social Security number and previously lived at my address. I have never filed for bankruptcy, yet TransUnion refuses to correct this mistake. \n\nI am seeking your help in documenting this neglect and holding TransUnion accountable for their failure to comply with FCRA. If they do not remove this incorrect public record, I plan to take legal action. \n\nPlease help me get the relief I am entitled to. TransUnion 's actions are not only irresponsible but deeply distressing, as they are profiting at the expense of consumers like me. \n\nThank you for your time and attention to this matter. I look forward to your guidance and support. \n\nSincerely, XXXX XXXX","date_sent_to_company":"2024-09-30T13:22:38.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"46514","tags":null,"has_narrative":true,"complaint_id":"10300715","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-09-30T13:13:30.000Z","state":"IN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Public record information inaccurate"},"highlight":{"complaint_what_happened":["I am seeking your <em>help</em> in documenting this neglect and holding TransUnion accountable for their failure to comply with FCRA. If they do not remove this incorrect public record, I plan to take <em>legal</em> <em>action</em>. \n\nPlease <em>help</em> me get the relief I am entitled to. TransUnion 's <em>actions</em> are not only irresponsible but deeply distressing, as they are profiting at the expense of consumers like me. \n\nThank you for your time and attention to this matter. I look forward to your guidance and <em>support</em>."],"company_public_response":["Company has <em>responded</em> to the consumer and the CFPB and chooses not to provide a public response"]},"sort":[11.174761,"10300715"]},{"_index":"complaint-public-v1","_id":"10089744","_score":11.174761,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Subject : TransUnion 's Violation of the Fair Credit Reporting Act - Urgent Assistance Needed Dear Consumer Financial Protection Bureau, I am writing to formally request your assistance in addressing an ongoing issue with TransUnion, who I believe has repeatedly violated my rights under the Fair Credit Reporting Act ( FCRA ). \n\nOn three separate occasions, I have disputed incorrect bankruptcy information listed on my credit report, and each time, TransUnion has failed to conduct a proper investigation. \n\nThe details are as follows : - XXXX : I submitted my first dispute regarding the incorrect bankruptcy information. TransUnion claimed to have investigated the issue, but the record remained unchanged. \n- XXXX : I filed another dispute, and on XXXX*less than 12 hours laterI received an email stating that they had again investigated the matter and the record remained unchanged. Given the rapid response, it is clear to me that they simply reused the results from the previous dispute without performing a legitimate investigation. \n- XXXX : I made a third attempt to dispute the bankruptcy record. On XXXX at XXXX XXXX, I received yet another email indicating that TransUnion investigated the public record and found no changes.\n\nI requested in writing that TransUnion provide me with their method and procedures for investigating the dispute, but they have failed to respond appropriately. As of now, they have not provided any proof of proper investigation or compliance with the law. I am left with an incorrect bankruptcy record on my credit report that is not mine, and TransUnion is continuing to disregard my rights. \n\nThe bankruptcy record in question belongs to my father, XXXX XXXX, who has a similar Social Security number and previously lived at my address. I have never filed for bankruptcy, yet TransUnion refuses to correct this mistake. \n\nI am seeking your help in documenting this neglect and holding TransUnion accountable for their failure to comply with FCRA. If they do not remove this incorrect public record, I plan to take legal action. \n\nPlease help me get the relief I am entitled to. TransUnion 's actions are not only irresponsible but deeply distressing, as they are profiting at the expense of consumers like me. \n\nThank you for your time and attention to this matter. I look forward to your guidance and support. \n\nSincerely, XXXX XXXX","date_sent_to_company":"2024-09-11T18:22:43.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"46514","tags":null,"has_narrative":true,"complaint_id":"10089744","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-09-11T18:14:55.000Z","state":"IN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Public record information inaccurate"},"highlight":{"complaint_what_happened":["I am seeking your <em>help</em> in documenting this neglect and holding TransUnion accountable for their failure to comply with FCRA. If they do not remove this incorrect public record, I plan to take <em>legal</em> <em>action</em>. \n\nPlease <em>help</em> me get the relief I am entitled to. TransUnion 's <em>actions</em> are not only irresponsible but deeply distressing, as they are profiting at the expense of consumers like me. \n\nThank you for your time and attention to this matter. I look forward to your guidance and <em>support</em>."],"company_public_response":["Company has <em>responded</em> to the consumer and the CFPB and chooses not to provide a public response"]},"sort":[11.174761,"10089744"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":522,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":522}]}},"product":{"doc_count":522,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting or other personal consumer reports","doc_count":223,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":218},{"key":"Other personal consumer report","doc_count":5}]}},{"key":"Mortgage","doc_count":64,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Conventional home mortgage","doc_count":34},{"key":"FHA 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