{"took":1448,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":993260,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"18880636","_score":18.127676,"_source":{"product":"Mortgage","complaint_what_happened":"I am submitting this complaint due to Select Portfolio Servicings failure to acknowledge, investigate, or properly respond to a documented casualty loss and material impairment of mortgage collateral, despite being placed on actual notice. \n\nBackground and Loss Event On XX/XX/XXXX, the mortgaged property sustained a fire loss. As a direct result of this casualty, independent environmental consulting firms conducted testing and laboratory analysis confirming : Dioxins and furans ( toxic persistent organic pollutants ) Asbestos-containing materials These hazardous substances render the property uninhabitable and unsafe under environmental and health standards. The structure can not be occupied, repaired, or restored without extensive regulated remediation and/or demolition. \n\nXX/XX/XXXX, XXXX XXXXXXXX XXXX XXXX XXXX XXXX has been formally notified of the hazardous and unlivable condition of the property and provided with environmental test analyses. \n\nAs a direct result : The Homestead Exemption has been removed, reflecting that the property is no longer habitable nor eligible as a primary residence XXXX XXXX XXXX XXXX has scheduled an on-site reassessment to determine the impaired value of the property This governmental action constitutes independent confirmation that the collateral no longer meets standards for residential occupancy or valuation. \n\nImpairment of Collateral and Lender Risk Due to : Fire damage, Confirmed toxic contamination ( dioxins, furans ), Confirmed asbestos, Regulatory remediation requirements, Insurance carrier refusal to fund restoration, and Tax authority recognition of uninhabitability, The property is now classified as environmentally impaired real estate. The cost of remediation and/or demolition is expected to meet or exceed the pre-loss value, substantially impairing the lenders security interest. \n\nThis condition constitutes : Loss of collateral value Impaired security Casualty loss impacting lien protection","date_sent_to_company":"2026-01-21T03:46:12.000Z","issue":"Trouble during payment process","sub_product":"Conventional home mortgage","zip_code":"71106","tags":null,"has_narrative":true,"complaint_id":"18880636","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SELECT PORTFOLIO SERVICING, INC.","date_received":"2026-01-21T03:02:27.000Z","state":"LA","company_public_response":null,"sub_issue":"Trying to communicate with the company to fix an issue while managing or servicing your loan"},"highlight":{"complaint_what_happened":["I am submitting this complaint due to Select Portfolio Servicings failure to acknowledge, investigate, or properly respond to a <em>documented</em> casualty loss and material impairment of mortgage collateral, despite being placed on actual notice. \n\nBackground and Loss Event On XX/XX/XXXX, the mortgaged property sustained a fire loss."]},"sort":[18.127676,"18880636"]},{"_index":"complaint-public-v1","_id":"17317686","_score":15.67477,"_source":{"product":"Mortgage","complaint_what_happened":"SPS has repeatedly exercised economic coercion, manipulated escrow and accounting records, imposed unjustified fees, and pursued foreclosure activities despite knowing the property was environmentally hazardous and uninhabitable. \n\nThese actions exhibit patterns commonly associated with predatory servicing, including : Creating or inflating defaults Misrepresenting payment attempts Delaying or denying loss-mitigation relief Misapplying payments or withholding them Using hardship as a revenue opportunity Forced insurance on ineligible property Pushing modifications that increase principal or add balloon payments I. Catastrophic Fire Created Environmental Hazard XX/XX/XXXX On XX/XX/XXXX, my home at XXXX XXXX XXXX XXXX suffered a fire that resulted in : Dioxin contamination directly caused by the fire, and Structural and environmental damage confirmed through official inspection. \n\nThe home has been uninhabitable from the day of the fire forward. \nSPS Charged Me Mortgage Payments for Over Two Years on a Hazardous Home Despite receiving environmental findings from XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX showing : XXXX XXXX XXXX SPS continued to : Demand full mortgage payments Add late fees Accrue delinquency Charge forced insurance Deny legitimate hardship Add escrow shortages Initiate foreclosure proceedings Place me in an unfair trial modification This occurred while SPS knew the home was uninhabitable. \n\nThese actions violate : 12 C.F.R. 1024.41 Loss mitigation 12 C.F.R. 1024.37 Forced insurance restrictions 12 C.F.R. 1024.17 Escrow handling rules UDAAP Standards Deception & Abuse IV. SPS Fabricated Returned Payments Proven False by XXXXXXXX XXXX  claimed that payments dated XX/XX/XXXX were returned from my XXXX XXXX XXXX XXXX account ending in XXXX. \n\nHowever, XXXX confirmed in writing that : SPS never attempted any withdrawals on those dates No payments were returned The same account was successfully used to pay the {$4900.00} reinstatement This constitutes : Account misrepresentation Servicer-level fraud Violation of FCRA duties to report accurately Violation of RESPA XXXX XXXX servicer error resolution ) XXXX New Modification Agreement Adds a Balloon Payment The XX/XX/XXXX modification terms : Increase payment amount Add a balloon payment Fail to recognize hardship Ignore environmental hazard Increase my loan balance ( now > {$110000.00} ) after 21 years of payments This constitutes predatory modification, violating : Loss Mitigation Standards UDAAP Abuse Requested CFPB Intervention","date_sent_to_company":"2025-11-19T01:59:22.000Z","issue":"Struggling to pay mortgage","sub_product":"Conventional home mortgage","zip_code":"71106","tags":null,"has_narrative":true,"complaint_id":"17317686","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SELECT PORTFOLIO SERVICING, INC.","date_received":"2025-11-19T01:36:13.000Z","state":"LA","company_public_response":null,"sub_issue":"Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu"},"highlight":{"complaint_what_happened":["Catastrophic Fire Created <em>Environmental</em> Hazard XX/XX/XXXX On XX/XX/XXXX, my home at XXXX XXXX XXXX XXXX suffered a fire that resulted in : Dioxin contamination directly caused by the fire, and Structural and <em>environmental</em> damage confirmed through official inspection. \n\nThe home has been uninhabitable from the day of the fire forward."]},"sort":[15.67477,"17317686"]},{"_index":"complaint-public-v1","_id":"12064603","_score":15.374699,"_source":{"product":"Debt collection","complaint_what_happened":"Halstead Financial Services XXXX XXXX XXXX submitted XXXX XXXX case number. XXXX XXXX  XXXX This collection agency was sued for the following points : Environmental threats They were going to be sued by a law firm. \nConfusing arguments to know who is the real creditor. \nThey were receiving emails and text messages every day from This company called Halsted Financial. \nThis last company provided confusing information and mentions about whom they represented. They said they represented XXXX XXXX, which was the owner of the original credit, while hiding the true creditor, which was XXXX XXXX. \nThey told me that if I did not pay the amount of {$3000.00}, I would be sued by a law firm we have evidence from this company","date_sent_to_company":"2025-02-12T20:25:37.000Z","issue":"Took or threatened to take negative or legal action","sub_product":"Payday loan debt","zip_code":"08816","tags":null,"has_narrative":true,"complaint_id":"12064603","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Halsted Financial Services, LLC.","date_received":"2025-02-12T19:49:36.000Z","state":"NJ","company_public_response":null,"sub_issue":"Sued you in a state where you do not live or did not sign for the debt"},"highlight":{"complaint_what_happened":["XXXX XXXX  XXXX This collection agency was sued for the following points : <em>Environmental</em> threats They were going to be sued by a <em>law</em> firm. \nConfusing arguments to know who is the real creditor. \nThey were receiving emails and text messages every day from This company called Halsted Financial. \nThis last company provided confusing information and mentions about whom they represented."]},"sort":[15.374699,"12064603"]},{"_index":"complaint-public-v1","_id":"21643486","_score":15.2589655,"_source":{"product":"Mortgage","complaint_what_happened":"Formal Complaint to the Consumer Finance Protection Bureau Regarding Loan Refinancing Process with XXXX XXXXXXXX XXXX ( PPB ) now XXXXXXXX XXXX XXXXXXXX I am writing to file a formal complaint against XXXX XXXXXXXX XXXX  ( PPB ) concerning my recent attempt to refinance a loan on a commercial building. The process began in XXXX XXXX and has been fraught with issues regarding transparency, fairness, access to paid-for documentation, and excessive fees for a possibly fake program. \nTimeline of Events XXXX. XX/XX/XXXX : Initiated loan refinancing process with PPB for a commercial property.\n\n2. XX/XX/XXXX : PPB informed me that a property appraisal was required, costing {$11000.00}. I paid this fee. \n3. After XXXX XXXX : I requested a copy of the appraisal report. PPBs representative stated I would only receive the report upon loan closure. \n4. Later in XX/XX/XXXX : PPB required an environmental Phase XXXX study, costing between $ XXXX $ XXXX, that eventually cost me {$23000.00}. I paid for this study and requested the results. I was again told that I would only receive the results upon loan closure. \n5. The loan was originally due in late XX/XX/XXXX. Since the loan application process was ongoing, the loan due date was extended to XXXX XXXX, XXXX. \n6. Final Loan Documents : Upon receiving the final documents, in XX/XX/XXXX, there were several conditions that had not been previously discussed. These included PPBs discretion to decide if my tax accounting firm was acceptable, with the ability to require a change if not. \n7. Final Loan Documents : Also, the last condition was that the bank could add any other conditions at any time.\n\n8. These conditions were unacceptable to me, so I ended the loan application process.\n\n9. I started working with a loan brokerage company, XXXX XXXX XXXX. We started working with XXXX XXXX XXXX. That process was eventually abandoned and a different complaint will be filed with both of those organizations. \n10. During the loan process, PPB extended by loan due date to XXXX XXXX. XXXX for a fee of {$500.00}. \n11. In XXXX, XXXX, I requested another extension to my loan due date and described my then current loan application process with XXXX XXXX XXXX XXXX and the expectation that that process would be completed near the end of XXXX or early XXXX. XXXX. XXXX XXXX XXXX XXXX was in the process of changing its name to XXXX XXXX XXXX. \nI was told that the extension was not possible at this period. I asked again later, but did not get a response. \n12. After the loan extension maturity date. I was contacted by the representative and offered a Forbearance : structure as an alternative to loan extension. He explained that the cost of the program would be $ XXXX per month, would be available for 90 days, and that the current loan interest rate would be adjusted. I asked him to send the documents to me and to explain the change in interest ratebecause the phone call did not provide me with the information I needed to make a decision, and because some of the details he provided were contradictory. For example, the process would be month to month, except the first month would start in XXXX and go through the end of XXXX. About a week later, I got a phone call from another associate asking if I wanted to pursue the Forbearance process. I thought this was odd because I had already asked for the documents so I could evaluate the process. During the conversation, he said they would need to draft the documents. This sounded very odd to me. It gave me the impression that the Forbearance structure did not currently exist and was being created in order to extract more money from me for the same process I had with a simple loan extension. The prior loan extension cost {$500.00} and this version of a loan extension would cost {$10000.00}. \nIssues and Concerns Lack of Transparency : XXXX failed to disclose upfront that access to paid appraisal and environmental study reports would be withheld until the loan closed. \nWithholding of Documentation : Despite paying substantial fees for both the appraisal and the environmental study, I was denied access to these reports during the loan process. I was told I would be able to get the documents after the loan closed. \nUndisclosed Conditions : The final loan documents included conditions that were never discussed during the application process, such as PPBs authority over my choice of tax accounting firm. \nXXXX XXXX : The cumulative fees ( {$11000.00} for appraisal and {$23000.00} for environmental study ) represent a significant financial burden, especially given the lack of access to the corresponding documentation. \nDesired Resolution I respectfully request the Consumer Finance Protection Bureau to investigate PPBs practices regarding : Requiring payment for appraisals and environmental studies without granting access to the reports. \nIntroducing previously undisclosed loan conditions at the final stage. \nEnsuring that consumers are provided with clear, upfront information about all fees, conditions, and access to documentation. \nVerification that the Forbearance structure that was offered already existed and was not created just to extract additional funds from me.\n\nContact Information I am available to provide further details or documentation as needed. Please advise of any additional steps required for your investigation. \nConclusion I believe PPBs and XXXX Banks actions have violated principles of transparency and fairness in the loan refinancing process, and that some of them, such as the Forbearance program may be illegal. Thank you for your attention to this matter.","date_sent_to_company":"2026-04-27T21:42:43.000Z","issue":"Applying for a mortgage or refinancing an existing mortgage","sub_product":"Other type of mortgage","zip_code":"92081","tags":"Older American, Servicemember","has_narrative":true,"complaint_id":"21643486","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"COLUMBIA BANKING SYSTEM, INC.","date_received":"2026-04-27T21:11:19.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Fees or costs during the application process"},"highlight":{"complaint_what_happened":["Issues and Concerns Lack of Transparency : XXXX failed to disclose upfront that access to paid appraisal and <em>environmental</em> study reports would be withheld until the loan closed. \nWithholding of Documentation : Despite paying substantial fees for both the appraisal and the <em>environmental</em> study, I was denied access to these reports during the loan process. I was told I would be able to get the <em>documents</em> after the loan closed."]},"sort":[15.2589655,"21643486"]},{"_index":"complaint-public-v1","_id":"12067386","_score":14.94854,"_source":{"product":"Debt collection","complaint_what_happened":"Velocity Investments reference number> XXXX XXXX XXXX XXXX # XXXX This collection agency was sued for the following points : Environmental threats They were going to be sued by a law firm. \nThey were receiving emails and text messages every day from a company they hired called XXXX XXXX. \nThis last company provided confusing information and mentions about whom they represented. They said they represented Lending Club, which was the owner of the original credit, while hiding the true creditor, which was Velocity Investments.\n\nThey told me that if I did not pay the amount of {$3000.00}, I would be sued by a law firm. \n\nThis company, Velocity Investments, hired the latter to threaten me and, through those methods, force me to pay the amount they demand. Velocity Investments never called or presented themselves as the new creditor, and they did not act professionally. On the contrary, they used a third party to threaten me and violate the law with their intimidating methods.","date_sent_to_company":"2025-02-12T19:04:57.000Z","issue":"Took or threatened to take negative or legal action","sub_product":"Payday loan debt","zip_code":"08816","tags":null,"has_narrative":true,"complaint_id":"12067386","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Velocity Portfolio Group","date_received":"2025-02-12T18:15:01.000Z","state":"NJ","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Threatened to sue you for very old debt"},"highlight":{"complaint_what_happened":["Velocity Investments reference number> XXXX XXXX XXXX XXXX # XXXX This collection agency was sued for the following points : <em>Environmental</em> threats They were going to be sued by a <em>law</em> firm. \nThey were receiving emails and text messages every day from a company they hired called XXXX XXXX. \nThis last company provided confusing information and mentions about whom they represented."]},"sort":[14.94854,"12067386"]},{"_index":"complaint-public-v1","_id":"20151551","_score":14.879272,"_source":{"product":"Mortgage","complaint_what_happened":"FEDERAL CONSUMER PROTECTION VIOLATION NOTICE AND FORMAL DEMAND FOR SERVICING REVIEW Borrower : XXXX XXXX Loan Number : XXXX Property Address : XXXX XXXX XXXX XXXX XXXX, XXXX  XXXX TO : Select Portfolio Servicing , Inc . \nAttn : XXXX Department XXXX XXXX Department RE : Notice of Potential Violations of Federal Consumer Protection Laws PLEASE TAKE NOTICE that the borrower, XXXX XXXX, formally disputes the foreclosure actions currently being pursued against the above-referenced property and provides this notice of potential violations of federal consumer protection laws. \n\nThe property located at XXXX XXXX XXXX XXXX sustained a catastrophic residential fire on XX/XX/XXXX resulting in extensive structural damage and hazardous environmental contamination. \n\nEnvironmental testing conducted following the fire confirmed the presence of hazardous substances including asbestos, dioxins, and furans within the property. \n\nDue to the presence of these contaminants, the property has been rendered unsafe and uninhabitable for residential occupancy. \n\nThe XXXX XXXX XXXX XXXX XXXX has reassessed the residential structure value of the property at approximately {$1000.00} due to the catastrophic damage and loss of functional residential use. \n\nThe XXXX XXXX has further submitted a request to the XXXX  XXXX XXXX seeking reassessment for the XXXX and XXXX tax years due to the hazardous and unlivable condition of the property. \n\nDespite receiving documentation confirming the environmental contamination and material impairment of the collateral securing the mortgage, Select Portfolio Servicing , Inc. has continued to demand mortgage payments and pursue foreclosure proceedings. \n\nThese actions raise serious concerns regarding violations of the following federal laws : Real Estate Settlement Procedures Act ( RESPA ) including failure to properly evaluate borrower loss mitigation and failure to respond appropriately to borrower dispute and documentation. \n\nFair Credit Reporting Act ( FCRA ) including the reporting of an alleged mortgage balance to consumer reporting agencies that materially exceeds the balance reflected on mortgage statements. \n\nFair Debt Collection Practices Act ( FDCPA ) including attempts to collect disputed mortgage debt while the debt remains contested and under regulatory review. \n\nProceeding with foreclosure under these circumstances may constitute unfair or deceptive servicing practices and wrongful foreclosure. \n\nPLEASE BE ADVISED that regulatory complaints regarding these matters have been submitted to federal consumer protection agencies. \n\nThe borrower hereby demands the following : 1. Immediate review of the mortgage servicing file 2. Verification and reconciliation of the alleged mortgage balance 3. Suspension of foreclosure activity pending investigation 4. Correction of any inaccurate credit reporting 5. Written response addressing the issues raised in this notice Failure to address these matters may result in additional legal action including injunctive relief, claims for damages, and further regulatory complaints. \n\nThis notice is provided in good faith in an effort to resolve these issues prior to further escalation. \n\nAll rights and remedies are expressly reserved. \n\nRespectfully submitted, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX  XXXX","date_sent_to_company":"2026-03-11T01:57:25.000Z","issue":"Struggling to pay mortgage","sub_product":"Conventional home mortgage","zip_code":"71106","tags":null,"has_narrative":true,"complaint_id":"20151551","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SELECT PORTFOLIO SERVICING, INC.","date_received":"2026-03-11T01:31:54.000Z","state":"LA","company_public_response":null,"sub_issue":"Foreclosure"},"highlight":{"complaint_what_happened":["Attn : XXXX Department XXXX XXXX Department RE : Notice of Potential Violations of Federal Consumer Protection <em>Laws</em> PLEASE TAKE NOTICE that the borrower, XXXX XXXX, formally disputes the foreclosure actions currently being pursued against the above-referenced property and provides this notice of potential violations of federal consumer protection <em>laws</em>."]},"sort":[14.879272,"20151551"]},{"_index":"complaint-public-v1","_id":"12607998","_score":14.675942,"_source":{"product":"Mortgage","complaint_what_happened":"XXXX XXXX XXXX XXXX XXXX XXXX Louisiana XXXX ( XXXX ) XXXX XXXX XX/XX/XXXX Subject : Complaint Against Select Portfolio Servicing ( SPS ) for Mortgage Servicing Violations and Unfair Practices To CPFB, I am submitting this formal complaint regarding Select Portfolio Servicing, Inc. ( SPS ) for engaging in unfair and deceptive mortgage servicing practices that have caused significant financial and personal hardship. My property, located at : XXXX XXXX XXXX XXXX XXXX \nAccount Number : XXXX suffered severe fire damage on XX/XX/XXXX, rendering it uninhabitable. Despite my efforts to remediate the damages and secure financial relief, SPS has failed to fulfill its obligations as a mortgage servicer, violating consumer protection laws. \n\nSummary of Violations and Unfair Practices : Failure to Notify Trustee of Property Damages : SPS is servicing my mortgage under the Home Equity Asset Trust XXXX, yet it has failed to notify the trustee of the extensive property damage and hazardous conditions resulting from the fire. \n\nEnvironmental testing confirmed the presence of asbestos and dioxins, yet SPS has not taken steps to ensure compliance with property protection requirements. \n\nWrongful Denial of a Repayment Modification Agreement ( XXXX ) : I applied for an XXXX due to documented financial hardship, including the fire-related displacement, Additional Living Expenses ( ALE ), and my divorce filed in XX/XX/XXXX. \n\nSPS wrongfully denied my request, claiming I am not employed, despite the fact that I have been self-employed since XXXX, including at the time I obtained my mortgage. \n\nThis denial contradicts fair lending and mortgage servicing regulations that recognize self-employment as a valid income source for mortgage repayment. \n\nFailure to Act in the Best Interest of the Borrower and the Trust : As a mortgage servicer, SPS has a duty to act in good faith and in compliance with federal laws. \n\nBy failing to notify the trustee of the damages and denying my XXXX request on improper grounds, SPS has placed both my financial stability and the value of the trusts assets at risk. \n\nRequested Action from the FTC : I am requesting that the Federal Trade Commission investigate SPS for its deceptive and unfair practices, including : Compelling SPS to notify the trustee of the full extent of my property damages. \n\nEnforcing fair lending and servicing standards to prevent wrongful denial of XXXX requests based on self-employment status. \n\nReviewing SPSs compliance with federal mortgage servicing laws to ensure borrowers are not unfairly denied access to financial relief. \n\nSupporting Documentation : I have enclosed the following documents as evidence of my claims : Environmental test results confirming asbestos and dioxin contamination. \n\nMy XXXX request and SPSs denial notice. \n\nAn estimate for asbestos remediation. \n\nDocumentation of my ongoing hardship and relocation expenses. \n\nConclusion : SPSs actions are causing substantial financial and emotional distress. Their failure to comply with federal regulations and fair lending standards must be addressed. I urge the FTC to investigate this matter and take necessary enforcement actions against SPS to ensure compliance with consumer protection laws. \n\nPlease confirm receipt of this complaint and provide information on any next steps regarding your investigation. \n\nSincerely, XXXX XXXX","date_sent_to_company":"2025-03-22T21:43:43.000Z","issue":"Struggling to pay mortgage","sub_product":"Conventional home mortgage","zip_code":"71106","tags":null,"has_narrative":true,"complaint_id":"12607998","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SELECT PORTFOLIO SERVICING, INC.","date_received":"2025-03-22T21:14:26.000Z","state":"LA","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Foreclosure"},"highlight":{"complaint_what_happened":["Reviewing SPSs compliance with federal mortgage servicing <em>laws</em> to ensure borrowers are not unfairly denied access to financial relief. \n\nSupporting Documentation : I have enclosed the following <em>documents</em> as evidence of my claims : <em>Environmental</em> test results confirming asbestos and dioxin contamination. \n\nMy XXXX request and SPSs denial notice. \n\nAn estimate for asbestos remediation. \n\nDocumentation of my ongoing hardship and relocation expenses."],"company_public_response":["Company believes it acted appropriately as authorized by contract or <em>law</em>"]},"sort":[14.675942,"12607998"]},{"_index":"complaint-public-v1","_id":"3120753","_score":14.634846,"_source":{"product":"Mortgage","complaint_what_happened":"Mortgage {$80000.00} Foreclosure XX/XX/XXXX Lawsuit filed-XX/XX/XXXX. By several homeowners against the City, engineers, contractors, Implementation team.\n\nDue to a City owned Dam Breach.  The largest environmental lawsuit in Michigan.\n\nCaused flooding, mold and contamination to several homes and properties.","date_sent_to_company":"2019-01-09T21:29:28.000Z","issue":"Struggling to pay mortgage","sub_product":"Conventional home mortgage","zip_code":"326XX","tags":null,"has_narrative":true,"complaint_id":"3120753","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FIFTH THIRD FINANCIAL CORPORATION","date_received":"2019-01-09T19:33:27.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["The largest <em>environmental</em> lawsuit in Michigan.\n\nCaused flooding, mold and contamination to several homes and properties."]},"sort":[14.634846,"3120753"]},{"_index":"complaint-public-v1","_id":"2156327","_score":14.294541,"_source":{"product":"Bank account or service","complaint_what_happened":"Wells Fargo Bank 's attorney XXXX used fraud to push through a settlement agreement that was not jointly drafted and an agreement I never agreed to, as evidenced by his signature on the attached settlement agreement that does not include my signature. \nThe statement that, \" This Agreement isentered into and executed voluntarilyby each of the Settling Parties hereto andwithout any duress or undue influenceon the part of, or on behalf of, any such party '' which was signed by Wells Fargo and their respective attorney XXXX or XXXX is a false claim. \nPlease see the attached executed settlement agreement without my signature, and my Opening Brief asking the XXXX for a ruling on fraud, and the environmental report establishing further remediation is necessary. \nXXXX assisted fraud is still fraud, and XXXX also failed to comply with the terms of the written agreement that they themselves drafted following the settlement conference. To be clear, I have never been paid any settlement fund proceeds by Wells Fargo Bank, and I did not jointly draft or agree to the settlement agreement attached. Their fraudulent acts left me in a contaminated living environment that is injuring my health as evidenced by the environmental report attached.","date_sent_to_company":"2017-01-05T17:56:29.000Z","issue":"Making/receiving payments, sending money","sub_product":"Other bank product/service","zip_code":"967XX","tags":"Older American","has_narrative":true,"complaint_id":"2156327","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2016-10-12T19:15:12.000Z","state":"HI","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Their fraudulent acts left me in a contaminated living environment that is injuring my health as evidenced by the <em>environmental</em> report attached."]},"sort":[14.294541,"2156327"]},{"_index":"complaint-public-v1","_id":"5577864","_score":13.851656,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I have a dispute on a charge. They are asking me to fax or XXXX mail in related documents. This seems like an unreasonable obstacle in our world today. I haven't used or even seen a fax in years. I don't mail anything very often, especially nearing $ XXXX. This seems like Cap One is just making it difficult on purpose, to avoid dealing with disputes. \n\nMoreover, the purchase I made was online. So, instead of just forwarding them an email, I have to print it out ( printers are pretty outdated and certainly environmentally wrong ) and take it somewhere, I don't know where, to fax it. This is crazy anytime, especially during a pandemic, when it could so much more easily be done in the home without any paper by emailing or uploading. Other credit cards company do it. I called and they offer no explanation, it's just a Cap One policy.","date_sent_to_company":"2022-05-18T08:41:58.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"60563","tags":null,"has_narrative":true,"complaint_id":"5577864","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2022-05-18T08:25:49.000Z","state":"IL","company_public_response":null,"sub_issue":"Problem with customer service"},"highlight":{"complaint_what_happened":["They are asking me to fax or XXXX mail in related <em>documents</em>. This seems like an unreasonable obstacle in our world today. I haven't used or even seen a fax in years. I don't mail anything very often, especially nearing $ XXXX. This seems like Cap One is just making it difficult on purpose, to avoid dealing with disputes. \n\nMoreover, the purchase I made was online."]},"sort":[13.851656,"5577864"]},{"_index":"complaint-public-v1","_id":"19659515","_score":13.787862,"_source":{"product":"Mortgage","complaint_what_happened":"I am reporting a property purchased using an FHA loan that contains serious safety, environmental, and public health hazards. \nProperty Information : Address : XXXX XXXX XXXX XXXX, XXXX, Virginia XXXX FHA Loan Lender : First Horizon Bank Closing Date : XX/XX/year> Issues Identified : Unsafe electrical wiring and asbestos throughout the home. \nThere is no functioning septic system, and sewage is draining into the creek and ground. This has been confirmed verbally by the XXXX XXXX, Virginia XXXX Department, who are preparing an official report. Agencies may contact them directly for verification. \nThere exists a written certificate stating the septic system is in good working order, which is false. \nThese issues were present at the time of the loan approval and pose serious public health, environmental, and safety risks, especially as I have a XXXX child and am expecting a baby anytime. \nAgencies I have Contacted So Far : FHA / HUD regarding appraisal and loan compliance HUD XXXX of XXXX XXXX ( XXXX ) initial inquiry DPOR ( Virginia Department of XXXX and XXXX Regulation ) regarding appraiser and inspection issues CFPB ( Consumer Financial Protection Bureau ) mortgage complaint XXXX XXXX XXXX XXXX XXXX for advice and representation options ( which they can not help me XXXX XXXX XXXX XXXX Department confirmed septic system and sewage issues ; official report pending Documentation Attached : False septic certificate FHA XXXX report XXXX XXXX Department report will be forwarded when received ) Requested Action : I am requesting an urgent investigation into : Compliance with FHA Minimum Property Standards Possible lender or appraiser misconduct Environmental hazards and violations Enforcement actions to prevent further harm I am submitting this complaint because I am unable to afford legal representation, and I am seeking immediate assistance to address this unsafe property and protect public health. \nThank you for your attention to this serious matter. Please confirm receipt of this complaint and advise on next steps. \nSincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX Telephone : XXXX","date_sent_to_company":"2026-02-20T18:24:19.000Z","issue":"Closing on a mortgage","sub_product":"FHA mortgage","zip_code":"242XX","tags":null,"has_narrative":true,"complaint_id":"19659515","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FIRST HORIZON BANK","date_received":"2026-02-20T18:14:01.000Z","state":"VA","company_public_response":null,"sub_issue":"Closing disclosure or other related disclosures"},"highlight":{"complaint_what_happened":["These issues were present at the time of the loan approval and pose serious public health, <em>environmental</em>, and safety risks, especially as I have a XXXX child and am expecting a baby anytime."]},"sort":[13.787862,"19659515"]},{"_index":"complaint-public-v1","_id":"2837422","_score":13.773218,"_source":{"product":"Mortgage","complaint_what_happened":"I have to inform you about what a horrible situation our Mortgage company is putting us in. \nAfter a bit of research, we are discovering we are not the only ones who have dealt with this in regards to Round Point Mortgage. Its been over 6 months since hurricane Irma destroyed part of our home. Our Insurance company has issued funds from our policy to start making the necessary repairs to our home so we can rebuild. But our mortgage company, Roundpoint Mortgage Servicing, is repeatedly refusing to release these funds!! They have received all necessary documents from us as well as our insurance company. We have sent the documents on numerous occasions and they continue to get lost. We have invoices with our contractor who needs to be paid for the services already performed. In addition, our home continues to sit, with no work being done, and with part of the roof missing. The damage being caused by environmental elements will continue to worsen the damage already done by the hurricane. This mortgage company is turning an already awful situation into a complete nightmare for our family and children. Can anyone offer any help or advice?","date_sent_to_company":"2018-03-08T21:49:08.000Z","issue":"Trouble during payment process","sub_product":"Conventional home mortgage","zip_code":"336XX","tags":null,"has_narrative":true,"complaint_id":"2837422","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"RoundPoint Mortgage Servicing LLC","date_received":"2018-03-08T21:27:59.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["They have received all necessary <em>documents</em> from us as well as our insurance company. We have sent the <em>documents</em> on numerous occasions and they continue to get lost. We have invoices with our contractor who needs to be paid for the services already performed. In addition, our home continues to sit, with no work being done, and with part of the roof missing. The damage being caused by <em>environmental</em> elements will continue to worsen the damage already done by the hurricane."]},"sort":[13.773218,"2837422"]},{"_index":"complaint-public-v1","_id":"2814556","_score":13.499461,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Equifax Public Records has not provided me proof of my : Name, Address, Social Security Number, Date of Birth attach to the Liens filed under Public Record Information on my credit file from the source that they gather the information as well as the correct of information as well as proof to show my Name, Social Security Number, Date of Birth, Address that has to show it belongs to me an is correct. \n\nEquifax has yet to provide any Documented proof of these liens from the source documented proof. I have also spoken to an attorney and my next action is to file suit on Equifax for incorrect information wrong amounts and other various information gather or reported wrong. Equifax no they can't give me the information I have requested by law because as my attorney told me that's not on Public information in the state of California by privacy laws of public records. \n\nI'm tired of Equifax responding to things with no documented proof and every one no Equifax is not a reputable company for actions of breach consumers information being exposed as well as to unfair credit practice on consumers as well as created information in various forms on consumers credit report.","date_sent_to_company":"2018-02-14T14:51:50.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"19013","tags":null,"has_narrative":true,"complaint_id":"2814556","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2018-02-14T14:31:24.000Z","state":"PA","company_public_response":null,"sub_issue":"Public record information inaccurate"},"highlight":{"complaint_what_happened":["Equifax has yet to provide any <em>Documented</em> proof of these liens from the source <em>documented</em> proof. I have also spoken to an attorney and my next action is to file suit on Equifax for incorrect information wrong amounts and other <em>various</em> information gather or reported wrong. Equifax no they can't give me the information I have requested by <em>law</em> because as my attorney told me that's not on Public information in the state of California by privacy <em>laws</em> of public records."]},"sort":[13.499461,"2814556"]},{"_index":"complaint-public-v1","_id":"20714232","_score":13.337131,"_source":{"product":"Debt collection","complaint_what_happened":"In XXXX  my personal information was left behind in an old home due to XXXX  and XXXX  XXXX that overtook the home. We were displaced due to an environmental emergency and could not touch files left in the garage. Out of the blue this Harris and Harris XXXX XXXX has popped up on my locked XXXX  credit report tarnishing and prohibiting me from clearing my name. There is a fraud alert on all 3 of my credit reports and there has been fraud reports filed to the FTC, IRS and XXXX XXXX XXXX XXXX XXXX and XXXX.","date_sent_to_company":"2026-04-16T18:57:59.000Z","issue":"Attempts to collect debt not owed","sub_product":"Telecommunications debt","zip_code":"20744","tags":"Servicemember","has_narrative":true,"complaint_id":"20714232","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Harris & Harris, Ltd.","date_received":"2026-03-27T13:57:45.000Z","state":"MD","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Debt was result of identity theft"},"highlight":{"complaint_what_happened":["We were displaced due to an <em>environmental</em> emergency and could not touch files left in the garage. Out of the blue this Harris and Harris XXXX XXXX has popped up on my locked XXXX  credit report tarnishing and prohibiting me from clearing my name. There is a fraud alert on all 3 of my credit reports and there has been fraud reports filed to the FTC, IRS and XXXX XXXX XXXX XXXX XXXX and XXXX."],"company_public_response":["Company believes it acted appropriately as authorized by contract or <em>law</em>"]},"sort":[13.337131,"20714232"]},{"_index":"complaint-public-v1","_id":"11144261","_score":13.24786,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/year>, my account was restricted after I initiated a partial asset transfer to another brokerage, XXXX. Since then, Ive been unable to trade ( specifically, I can not buy stocks ) and withdraw my money, and the issue remains unresolved despite submitting all the required documents promptly. And they asked me to request a phone call back, which I did. But the result was that Heres what Ive done so far to try to resolve this : 1. Contacted support multiple times, but Im always redirected to the virtual assistant, which provides no meaningful help.\n\n2. Joined the support call line, and after three days, I received the call but nobody answered on\ntheir end. All I could hear was the environmental noise, and after 4 mins, the call was ended by them. After that, they sent me an email saying that they couldn't reach me. How dare they? \n\nThis experience has been incredibly frustrating, as Im unable to access my funds or trade. I understand that transfers may require additional review, but the lack of communication and resolution is deeply concerning.","date_sent_to_company":"2024-12-14T02:57:45.000Z","issue":"Managing an account","sub_product":"Other banking product or service","zip_code":"95112","tags":null,"has_narrative":true,"complaint_id":"11144261","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ROBINHOOD MARKETS INC.","date_received":"2024-12-14T02:26:09.000Z","state":"CA","company_public_response":null,"sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["All I could hear was the <em>environmental</em> noise, and after 4 mins, the call was ended by them. After that, they sent me an email saying that they couldn't reach me. How dare they? \n\nThis experience has been incredibly frustrating, as Im unable to access my funds or trade. I understand that transfers may require additional review, but the lack of communication and resolution is deeply concerning."]},"sort":[13.24786,"11144261"]},{"_index":"complaint-public-v1","_id":"4463305","_score":13.077725,"_source":{"product":"Debt collection","complaint_what_happened":"Section 489.128 - Fraud Contracts and unlicensed perform work on property without the proper permit. Non-permitted constructed. violated the building code. REQUIRED FOR TWO STORY HOME on 50x100 lot .Violations of building code. perform non-permitted construction work. Violated building codes, unlicensed contractor without pulling building permits, plumbing permits or electrical permits pulled. The 1,584 sq. ft. XXXX XXXX SUBDIVISION, TWO story building on sets on 50 X 100 LOT. WITHOUT variance or permits. The local governing body of the county or municipality may enforce codes and ordinances against unlicensed contractors under the provisions Florida Constitution SECTION 4.Single-family home 3 bed, 2.5 bath property. This home was built in XXXX and last sold on XX/XX/XXXX for {$600.00}. Property details, sales history and Zestimate data on XXXX. Location : XXXX XXXX, FL XXXX Construction codes violated by inspectors and builders who failed not inspected to comply with any building or uprooted trees of environmental regulations. Contractor or and construction filed fraud false representation. Failing to comply with any building environmental regulations. or Violations of 4 of the constitution .lot 50 x 100 ft. Fraudulent documentation construction fraud, are generally regulated by zoning laws and restrictions maintained by local distance from a property line Legally, are not obligated to pay an unlicensed contractor. Not building according to blueprint and paying taxes on improper footages of property.\n\nFalsifying Applications and Invoices. Lot 204 Construction Fraud, The City of XXXX XXXX Contracting Without a License. In addition, Unlicensed Contractor was paid {$25000.00}. According to Section 713.02 ( 7 ) of the Florida Statutes, an unlicensed contractor or subcontractor shall have no liens in their favor. This Fraud is Unenforceability shall not affect the rights of any other persons to enforce contract, lien, or bond remedies homeowner can generally file a lawsuit for damages. Homeowner experiencing setback violations is that the building or structure 1. Inflating Labor or Material Costs charge over {$120000.00}.. Accountability, Amendment 4 unenforceable under this section, no lien or bond claim shall exist in favor of the unlicensed contractor for any labor, services, or materials provided under the contract or any amendment thereto. U XXXX XXXX XXXX XXXX","date_sent_to_company":"2021-06-17T18:24:39.000Z","issue":"Attempts to collect debt not owed","sub_product":"I do not know","zip_code":"32114","tags":"Older American","has_narrative":true,"complaint_id":"4463305","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SELECT PORTFOLIO SERVICING, INC.","date_received":"2021-06-15T10:17:54.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Debt was result of identity theft"},"highlight":{"complaint_what_happened":["Location : XXXX XXXX, FL XXXX Construction codes violated by inspectors and builders who failed not inspected to comply with any building or uprooted trees of <em>environmental</em> regulations. Contractor or and construction filed fraud false representation. Failing to comply with any building <em>environmental</em> regulations. or Violations of 4 of the constitution .lot 50 x 100 ft."]},"sort":[13.077725,"4463305"]},{"_index":"complaint-public-v1","_id":"9662907","_score":13.076479,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"Formal Complaint Against : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  United States I am writing to formally lodge a complaint against XXXX XXXXXXXX XXXX XXXX XXXXXXXX regarding multiple issues I have encountered since purchasing my vehicle. \n\nMy concerns are as follows : 1. Deceptive Sales Tactics Regarding Clear Coat : Upon purchasing the vehicle, I was informed that a {$1500.00} clear coat application was necessary for protection against environmental elements. I was told that this charge could not be removed from my contract, despite the dealership being able to do so. This misleading information and the imposition of the charge is completely unacceptable! \n\n2. Misrepresentation of Warranty Details : I was provided with inaccurate information about a secondary extended warranty coverage. {$2000.00}. The dealerships representations about the duration and scope of the warranty were not as described, and the vehicle already came with a certified pre-owned warranty for a year, which was clearly deceptively communicated to me. \n\n3. Failure to Provide a Physical Contract : Despite multiple requests, the dealership was reluctant to provide me with a physical copy of the contract. Obtaining this document was an unnecessary struggle.\n\n4. Inadequate Service and Support : I have visited the dealership numerous times seeking assistance with these issues. On each visit, I either received no help from management or was told that the necessary personnel were unavailable.\n\n5. Ineffective Customer Support : I have contacted customer support over 20 times, with my calls being transferred between various representatives who failed to assist me effectively. I was also promised callbacks from management and assurances that they would contact the dealership on my behalf and call me back to resolve any issues, but these promises were not fulfilled.\n\n6. Failure to Honor Refund Promise : The dealership initially claimed they would remove unauthorized or deceptive extra charges and issue a refund. However, this promise has yet to be fulfilled. I have been waiting for months for the refund, or just any type of response/ resolution which has yet to be addressed.\n\n7. Adverse Impact on Credit : The prolonged delay in receiving the refund and the ongoing issues have been very frustrating and have adversely affected my credit. The lack of resolution and support has significantly contributed to this problem.\n\nGiven these issues, I am requesting the CFPBs assistance in resolving this matter. I hope to find a resolution to the problems outlined and receive appropriate compensation for the discrepancies and lack of service I have experienced. \n\nThank you for your attention to this matter.","date_sent_to_company":"2024-07-31T03:09:36.000Z","issue":"Getting a loan or lease","sub_product":"Loan","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"9662907","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Mercedes Benz Financial Services","date_received":"2024-07-31T02:56:44.000Z","state":"CA","company_public_response":null,"sub_issue":"Problem with additional add-on products or services purchased with the loan"},"highlight":{"complaint_what_happened":["Obtaining this <em>document</em> was an unnecessary struggle.\n\n4. Inadequate Service and Support : I have visited the dealership numerous times seeking assistance with these issues. On each visit, I either received no help from <em>management</em> or was told that the necessary personnel were unavailable.\n\n5. Ineffective Customer Support : I have contacted customer support over 20 times, with my calls being transferred between <em>various</em> representatives who failed to assist me effectively."]},"sort":[13.076479,"9662907"]},{"_index":"complaint-public-v1","_id":"4462434","_score":13.052593,"_source":{"product":"Debt collection","complaint_what_happened":"Section 489.128 - Fraud Contracts and unlicensed perform work on property without the proper permit. Non-permitted constructed. violated the building code. REQUIRED FOR TWO STORY HOME on XXXXxXXXX lot .Violations of building code. perform non-permitted construction work. Violated building codes, unlicensed contractor without pulling building permits, plumbing permits or electrical permits pulled. The XXXX sq. ft. XXXX XXXX SUBDIVISION, TWO  story building on sets on XXXX  X XXXX  LOT. WITHOUT variance or permits. The local governing body of the county or municipality may enforce codes and ordinances against unlicensed contractors under the provisions Florida Constitution SECTION 4XXXX home XXXX bed, XXXX bath property. This home was built in XXXX and last sold on XX/XX/XXXX for {$600.00}. Property details, sales history and XXXX  data on XXXX. Location : XXXX XXXX, FL XXXX. Construction codes violated by inspectors and builders who failed not inspected to comply with any building or uprooted trees of environmental regulations. Contractor or and construction filed fraud false representation. Failing to comply with any building environmental regulations. or Violations of 4 of the constitution .lot XXXX x XXXX ft. Fraudulent documentation construction fraud, are generally regulated by zoning laws and restrictions maintained by local distance from a property line Legally, are not obligated to pay an unlicensed contractor. Not building according to blueprint and paying taxes on improper footages of property. \nFalsifying Applications and Invoices. Lot XXXX Construction Fraud, XXXX XXXX of XXXX XXXX Contracting Without a License. In addition, Unlicensed Contractor was paid {$25000.00}. According to Section 713.02 ( 7 ) of the Florida Statutes, an unlicensed contractor or subcontractor shall have no liens in their favor. This Fraud is Unenforceability shall not affect the rights of any other persons to enforce contract, lien, or bond remedies homeowner can generally file a lawsuit for damages. Homeowner experiencing setback violations is that the building or structure 1. Inflating Labor or Material Costs charge over {$120000.00}.. Accountability, Amendment 4 unenforceable under this section, no lien or bond claim shall exist in favor of the unlicensed contractor for any labor, services, or materials provided under the contract or any amendment thereto. U https : XXXX ...","date_sent_to_company":"2021-06-15T15:12:39.000Z","issue":"Attempts to collect debt not owed","sub_product":"I do not know","zip_code":"32114","tags":"Older American","has_narrative":true,"complaint_id":"4462434","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ENCORE CAPITAL GROUP INC.","date_received":"2021-06-15T11:52:02.000Z","state":"FL","company_public_response":null,"sub_issue":"Debt was result of identity theft"},"highlight":{"complaint_what_happened":["Construction codes violated by inspectors and builders who failed not inspected to comply with any building or uprooted trees of <em>environmental</em> regulations. Contractor or and construction filed fraud false representation. Failing to comply with any building <em>environmental</em> regulations. or Violations of 4 of the constitution .lot XXXX x XXXX ft."]},"sort":[13.052593,"4462434"]},{"_index":"complaint-public-v1","_id":"11256764","_score":13.02961,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Chase bank helped me with a loan to purchase property. We were told to bring a cashiers check for {$85000.00}. This amount covered everything at closing including appraisal fee, flood certification, environmental, and future release fees. The day after closing, Chase bank withdrew {$4300.00}. That's was the total for the fees described above. Basically charged me twice for the same thing, but most importantly, they withdrew these monies without authorization which actually overdrew that account. We contacted on XX/XX/year>, today is XX/XX/year> and still isn't resolved.","date_sent_to_company":"2024-12-23T21:56:32.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"98662","tags":null,"has_narrative":true,"complaint_id":"11256764","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2024-12-23T21:35:37.000Z","state":"WA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["This amount covered everything at closing including appraisal fee, flood certification, <em>environmental</em>, and future release fees. The day after closing, Chase bank withdrew {$4300.00}. That's was the total for the fees described above. Basically charged me twice for the same thing, but most importantly, they withdrew these monies without authorization which actually overdrew that account. We contacted on XX/XX/year>, today is XX/XX/year> and still isn't resolved."]},"sort":[13.02961,"11256764"]},{"_index":"complaint-public-v1","_id":"9950888","_score":12.962458,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I have been a victim of identify theft since during XXXX  in 2020, I have been trying to get this issue resolved. I've submitted police reports, FTC report, license and various other information. \n\nExperian, XXXX and XXXX have not blocked the information off my report as required by law. \n\nI have attached all the documents again to this complaint.","date_sent_to_company":"2024-08-28T16:09:35.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"01201","tags":null,"has_narrative":true,"complaint_id":"9950888","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2024-08-28T16:09:31.000Z","state":"MA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I've submitted police reports, FTC report, license and <em>various</em> other information. \n\nExperian, XXXX and XXXX have not blocked the information off my report as required by <em>law</em>. \n\nI have attached all the <em>documents</em> again to this complaint."]},"sort":[12.962458,"9950888"]},{"_index":"complaint-public-v1","_id":"9943629","_score":12.931112,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I have been a victim of identify theft since during COVID in 2020, I have been trying to get this issue resolved. I've submitted police reports, FTC report, license and various other information. \n\nXXXX, XXXX and Transunion have not blocked the information off my report as required by law. \n\nI have attached all the documents again to this complaint.","date_sent_to_company":"2024-08-28T16:08:58.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"01201","tags":null,"has_narrative":true,"complaint_id":"9943629","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-08-28T16:02:38.000Z","state":"MA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I've submitted police reports, FTC report, license and <em>various</em> other information. \n\nXXXX, XXXX and Transunion have not blocked the information off my report as required by <em>law</em>. \n\nI have attached all the <em>documents</em> again to this complaint."]},"sort":[12.931112,"9943629"]},{"_index":"complaint-public-v1","_id":"9945589","_score":12.91881,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I have been a victim of identify theft since during XXXX  in 2020, I have been trying to get this issue resolved. I've submitted police reports, FTC report, license and various other information. \n\nXXXX, Equifax and XXXX have not blocked the information off my report as required by law. \n\nI have attached all the documents again to this complaint.","date_sent_to_company":"2024-08-28T16:09:35.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"01201","tags":null,"has_narrative":true,"complaint_id":"9945589","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2024-08-28T16:09:31.000Z","state":"MA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I've submitted police reports, FTC report, license and <em>various</em> other information. \n\nXXXX, Equifax and XXXX have not blocked the information off my report as required by <em>law</em>. \n\nI have attached all the <em>documents</em> again to this complaint."]},"sort":[12.91881,"9945589"]},{"_index":"complaint-public-v1","_id":"2141559","_score":12.895868,"_source":{"product":"Bank account or service","complaint_what_happened":"Chase Bank refuses to stop flooding our business mail box with unwanted, non-recyclable paper junk mail. This is despite several written request to stop for the past 2 years, and even filing a complaint with the XXXX in New York XXXX. The mail is addressed generically to \" Our Neighbor ''. \n\nChase Bank claims on their web site how \" green '' and environmentally friendly they are. What a joke! Just another hypocritical big bank that floods the XXXX with unwanted junk mail while their management makes off with millions. \" Green '' - Yeah Right!","date_sent_to_company":"2016-10-03T17:13:55.000Z","issue":"Account opening, closing, or management","sub_product":"Other bank product/service","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"2141559","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2016-10-03T17:13:54.000Z","state":"IL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Chase Bank claims on their web site how \" green '' and <em>environmentally</em> friendly they are. What a joke! Just another hypocritical big bank that floods the XXXX with unwanted junk mail while their <em>management</em> makes off with millions. \" Green '' - Yeah Right!"],"issue":["Account opening, closing, or <em>management</em>"]},"sort":[12.895868,"2141559"]},{"_index":"complaint-public-v1","_id":"9801690","_score":12.781286,"_source":{"product":"Debt collection","complaint_what_happened":"18 U.S.C. 1028, also known as the False Identification Crime Control Act, is a federal law that prohibits fraud and other activities related to governmental identification documents. The law covers 10 prohibited acts, including : Producing or transferring false or unauthorized identification documents Possessing five or more false or unauthorized identification documents with the intent to use them unlawfully 15 U.S.C. 1601 - U.S. Code The Congress finds that economic stabilization would be enhanced and the competition among the various financial institutions and other firms engaged in the extension of consumer credit would be strengthened by the informed use of credit. The informed use of credit results from an awareness of the cost thereof by consumers. To get all the following inquiries off my credit report in 30 days or less.","date_sent_to_company":"2024-08-09T18:26:46.000Z","issue":"Attempts to collect debt not owed","sub_product":"Credit card debt","zip_code":"30228","tags":"Servicemember","has_narrative":true,"complaint_id":"9801690","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-08-09T18:26:45.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Debt was result of identity theft"},"highlight":{"complaint_what_happened":["18 U.S.C. 1028, also known as the False Identification Crime Control Act, is a federal <em>law</em> that prohibits fraud and other activities related to governmental identification <em>documents</em>. The <em>law</em> covers 10 prohibited acts, including : Producing or transferring false or unauthorized identification <em>documents</em> Possessing five or more false or unauthorized identification <em>documents</em> with the intent to use them unlawfully 15 U.S.C. 1601 - U.S."]},"sort":[12.781286,"9801690"]},{"_index":"complaint-public-v1","_id":"9704315","_score":12.757143,"_source":{"product":"Debt collection","complaint_what_happened":"18 U.S.C. 1028, also known as the False Identification Crime Control Act, is a federal law that prohibits fraud and other activities related to governmental identification documents. The law covers 10 prohibited acts, including : Producing or transferring false or unauthorized identification documents Possessing five or more false or unauthorized identification documents with the intent to use them unlawfully 15 U.S.C. 1601 - U.S. Code The Congress finds that economic stabilization would be enhanced and the competition among the various financial institutions and other firms engaged in the extension of consumer credit would be strengthened by the informed use of credit. The informed use of credit results from an awareness of the cost thereof by consumers. 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