{"took":1498,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":734180,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"4761328","_score":46.981907,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"JPMORGAN CHASE BANK did not return all of the recalled funds after XXXX initiated the recall process. This case is related to the investment scam reported on XX/XX/2021, referenced to cfbp complaint # XXXX. JPMORGAN CHASE BANK stated that there are no more funds left in the fraudulent account and did not pursue to follow the money to recall outgoing funds from their fraudulently opened account ( s ) to assist in the recovery of these funds. JPMORGAN CHASE BANK showed deficiency in following KYC compliance program requirements and knowing their customer 's financial affairs. JPMORGAN CHASE BANKs system of internal controls did not effectively identify or address the KYC related risks that existed or that were related to the customers or accounts that shall have been viewed as high risk allowing fraudsters to open accounts and operate fraudulent activities and processing in/outgoing wire transfers using Banks accounts as a media to facilitate fraud. JPMORGAN CHASE BANKs management was ineffective in overseeing JPMORGAN CHASE BANKs day-to-day compliance with the KYC regulations and knowing their customer 's financial affairs. JPMORGAN CHASE BANKs KYC-related deficiencies demonstrate that JPMORGAN CHASE BANKs compliance program was ineffective, did not comply with the regulations, and was insufficient to ensure identification of and monitoring for suspicious activities. JPMORGAN CHASE BANK did not detect or investigate suspicious activities to determine whether XXXX filings were appropriate. JPMORGAN CHASE BANK failed to investigate suspicious activities occurring in their customer accounts related to money inflow and outflow activities. Bank did not adequately monitor for suspicious cash, wire, or monetary instrument transactions. In particular, JPMORGAN CHASE BANK failed to identify or to monitor potentially suspicious activity pertaining to incoming wire transfers and their immediate outgoing wire transfers structured to move the money quickly out of the accounts indicating fraudulent activities. JPMORGAN CHASE BANK failed to know their customer 's financial affairs in terms of source of income. JPMORGAN CHASE BANK failed to undertake sufficient due diligence regarding the source of funds being deposited into their customer account ( s ) as well as the outflow of the funds from their accounts. JPMORGAN CHASE BANK did not collect or maintain sufficient information about its banking customers.\n\nIn conclusion, JPMORGAN CHASE BANK engaged in violations of XXXX, know your customer financial affairs, and Suspicious Activity Reporting. \n\nThe Bank 's failure to comply with these regulations caused substantial distress for the unaware customers falling into the investment scam operated by the Banks customers. \n\nJPM Chase Bank responded to XXXX handling the recall of my funds wired out from my XXXX account into two JPM Chase Banks customer fraudulent accounts returning only {$100000.00} out of {$230000.00} as follows : 1. The Bank recognized the problem returning partially {$100000.00} out of {$200000.00} wire transferred to JPMORGAN CHASE BANK, NA-XXXX  Account XXXX for XXXX XXXX XXXX at XXXX XXXX XXXX XXXX XXXX XXXX in XXXX, XXXX XXXX XXXX stating that the rest of the funds are gone. \n\n2. The Bank stated that there are no funds available in the JPMORGAN CHASE BANK, NA account XXXX for XXXX XXXX at XXXX XXXX, FL XXXX where I wire transferred {$39000.00} ; therefore, the Bank refused to return lost funds.","date_sent_to_company":"2021-09-28T20:04:18.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"601XX","tags":null,"has_narrative":true,"complaint_id":"4761328","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2021-09-28T19:52:43.000Z","state":"IL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["<em>JPMORGAN</em> <em>CHASE</em> <em>BANKs</em> management was ineffective in overseeing <em>JPMORGAN</em> <em>CHASE</em> <em>BANKs</em> day-to-day <em>compliance</em> with the <em>KYC</em> regulations and knowing their customer 's financial affairs. <em>JPMORGAN</em> <em>CHASE</em> <em>BANKs</em> <em>KYC-related</em> <em>deficiencies</em> <em>demonstrate</em> that <em>JPMORGAN</em> <em>CHASE</em> <em>BANKs</em> <em>compliance</em> program was ineffective, did not comply with the regulations, and was insufficient to ensure identification of and monitoring for suspicious activities."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[46.981907,"4761328"]},{"_index":"complaint-public-v1","_id":"4761489","_score":38.479073,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"JPMORGAN CHASE BANK did not return all of the recalled funds after XXXX initiated the recall process. This case is related to the investment scam reported on XX/XX/2021, referenced to cfbp complaint # XXXX. JPMORGAN CHASE BANK stated that there are no more funds left in the fraudulent account and did not pursue to follow the money to recall outgoing funds from their fraudulently opened account ( s ) to assist in the recovery of these funds. JPMORGAN CHASE BANK showed deficiency in following XXXX  compliance program requirements and knowing their customer 's financial affairs. JPMORGAN CHASE BANKs system of internal controls did not effectively identify or address the XXXX  related risks that existed or that were related to the customers or accounts that shall have been viewed as high risk allowing fraudsters to open accounts and operate fraudulent activities and processing in/outgoing wire transfers using Banks accounts as a media to facilitate fraud. XXXXPMORGAN CHASE BANKs management was ineffective in overseeing JPMORGAN CHASE BANKs day-to-day compliance with the XXXX  regulations and knowing their customer 's financial affairs. JPMORGAN CHASE BANKs XXXX-related deficiencies demonstrate that JPMORGAN CHASE BANKs compliance program was ineffective, did not comply with the regulations, and was insufficient to ensure identification of and monitoring for suspicious activities. JPMORGAN CHASE BANK did not detect or investigate suspicious activities to determine whether XXXX filings were appropriate. JPMORGAN CHASE BANK failed to investigate suspicious activities occurring in their customer accounts related to money inflow and outflow activities. Bank did not adequately monitor for suspicious cash, wire, or monetary instrument transactions. In particular, JPMORGAN CHASE BANK failed to identify or to monitor potentially suspicious activity pertaining to incoming wire transfers and their immediate outgoing wire transfers structured to move the money quickly out of the accounts indicating fraudulent activities. JPMORGAN CHASE BANK failed to know their customer 's financial affairs in terms of source of income. JPMORGAN CHASE BANK failed to undertake sufficient due diligence regarding the source of funds being deposited into their customer account ( s ) as well as the outflow of the funds from their accounts. JPMORGAN CHASE BANK did not collect or maintain sufficient information about its banking customers. \nIn conclusion, JPMORGAN CHASE BANK engaged in violations of XXXX, know your customer financial affairs, and Suspicious Activity Reporting. \nThe Bank 's failure to comply with these regulations caused substantial distress for the unaware customers falling into the investment scam operated by the Banks customers. \nJPM Chase Bank responded to XXXX handling the recall of my funds wired out from my XXXX account into two JPM Chase Banks customer fraudulent accounts returning only {$100000.00} out of {$230000.00} as follows : 1. The Bank recognized the problem returning partially {$100000.00} out of {$200000.00} wire transferred to JPMORGAN CHASE BANK, NA-3669 Account XXXX for XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX in XXXX, XXXX XXXX XXXX stating that the rest of the funds are gone. \n\nXXXX. The Bank stated that there are no funds available in the XXXX CHASE BANK, NA account XXXX for XXXX XXXX at XXXX XXXX, FL XXXX where I wire transferred {$39000.00} ; therefore, the Bank refused to return lost funds.","date_sent_to_company":"2021-09-28T21:30:50.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"601XX","tags":null,"has_narrative":true,"complaint_id":"4761489","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2021-09-28T21:25:44.000Z","state":"IL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["XXXXPMORGAN <em>CHASE</em> <em>BANKs</em> management was ineffective in overseeing <em>JPMORGAN</em> <em>CHASE</em> <em>BANKs</em> day-to-day <em>compliance</em> with the XXXX  regulations and knowing their customer 's financial affairs. <em>JPMORGAN</em> <em>CHASE</em> <em>BANKs</em> XXXX-<em>related</em> <em>deficiencies</em> <em>demonstrate</em> that <em>JPMORGAN</em> <em>CHASE</em> <em>BANKs</em> <em>compliance</em> program was ineffective, did not comply with the regulations, and was insufficient to ensure identification of and monitoring for suspicious activities."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[38.479073,"4761489"]},{"_index":"complaint-public-v1","_id":"8263076","_score":31.055908,"_source":{"product":"Mortgage","complaint_what_happened":"Chase Bank caused irreparable harm on XX/XX/XXXX when officers of the Court for JPMorgan Chase Bank, XXXX XXXX, XXXX # XXXX and XXXX XXXX, XXXX # XXXX intentionally violated Regulation X and sold my personal residence at a Sheriff Sale in XXXX XXXX, IL. \nJPMorgan Chase and its Officers of the Court received two Loan mitigation applications dated XX/XX/XXXX and XX/XX/XXXX and made material misrepresentations to the Court that JPMorgan Chase reviewed the Loan mitigation applications per Regulation X. The XX/XX/XXXX and XX/XX/XXXX Loan mitigation applications were received by JPMorgan Chase Bank within 45 days or more before the XX/XX/XXXX foreclosure sale as required by the Regulation X servicing rule. ( CFBP complaint XXXX and XXXX ). \nRegulation X requires servicers to maintain policies and procedures reasonably designed to maintain polices and procedures reasonably designed to achieve specific goals that include : providing timely and accurate information ; properly evaluating loss mitigation applications ; facilitating oversight of and compliance by service providers ; and facilitating transfer of information during servicing transfers. 12 CFR 1024.38 ( a ). ( b ). \nJPMorgan Chase Bank signed XXXX consent orders issued by the Office of the Comptroller of the Currency ( OCC ), The Office of Thrift Supervision ( OTS ) and The Federal Reserve Board ( FRB ) to and Independent Foreclosure Review to address and correct deficiencies in the mortgage servicing and foreclosure processing as stated in CFPB complaint # XXXX and CFPB complaint # XXXX. ( Attached ) Servicing rules require that if a servicer receives a loss mitigation application 45 days or more before a foreclosure sale, it must notify the borrower in writing within five days to acknowledge receipt of the application and whether it is complete or incomplete. \n\nJPMorgan Chase Bank and JP Morgan Chase Bank Officers of the court made material misrepresentations to the Court and intentionally failed to comply with XXXX Consent Orders and Regulation X servicing rules to cause irreparable harm to its customers.","date_sent_to_company":"2024-02-02T05:25:41.000Z","issue":"Struggling to pay mortgage","sub_product":"Conventional home mortgage","zip_code":"60030","tags":null,"has_narrative":true,"complaint_id":"8263076","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2024-02-02T03:09:23.000Z","state":"IL","company_public_response":null,"sub_issue":"Foreclosure"},"highlight":{"complaint_what_happened":["<em>Chase</em> <em>Bank</em> caused irreparable harm on XX/XX/XXXX when officers of the Court for <em>JPMorgan</em> <em>Chase</em> <em>Bank</em>, XXXX XXXX, XXXX # XXXX and XXXX XXXX, XXXX # XXXX intentionally violated Regulation X and sold my personal residence at a Sheriff Sale in XXXX XXXX, IL."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[31.055908,"8263076"]},{"_index":"complaint-public-v1","_id":"1784992","_score":29.588106,"_source":{"product":"Credit card","complaint_what_happened":"On XXXX XXXX, XXXXThe Office of the Comptroller of the Currency ( OCC ) today announced an enforcement action against JPMorgan Chase Bank, N.A., XXXX, Ohio, JPMorgan Bank and Trust Company, N.A., XXXX XXXX, California, and Chase Bank USA, N.A., XXXX, Delaware ( collectively, the bank ), for unsafe or unsound practices in connection with the bank 's non-home loan debt collection litigation practices and the bank 's non-home loan compliance with the Servicemembers Civil Relief Act ( SCRA ). The enforcement action requires the bank to provide remediation to affected consumers and to correct deficiencies in the bank 's practices and procedures related to the preparation and notarization of affidavits and other sworn documents used in the bank 's debt collection litigation and its SCRA compliance program. The OCC 's action also directs the bank to improve its debt collection litigation policies, procedures and practices to ensure that affidavits and other sworn documents used in connection with non-home loan debt collection litigation are accurate, based on the personal knowledge of the bank employee signing the documents, or other applicable standard, and are notarized in accordance with all applicable legal requirements. The OCC 's action also directs the bank to conduct a review of all non-home lending debt collection litigation at the bank from XXXX XXXX, XXXX until present, and all non-home lending SCRA accounts at the bank from XXXX XXXX until present, to identify consumers eligible for remediation as a result of the deficiencies and unsafe or unsound practices cited by the OCC. Furthermore JPMORGAN and it 's collectors filed lawsuits and obtained judgments against consumers using false and deceptive affidavits and other documents that were prepared without following required procedures, a practice commonly referred to as \" robo-signing. '' These practices misled consumers and courts and caused consumers to pay false or incorrect debt and incur legal expenses and court fees to defend against invalid or excessive claims. The agreement also ensures that Chase will fulfill {$50.00} XXXX in consumer restitution through a separate XXXX consent order reached with the Office of the Comptroller of the Currency. I believe I fall under this criteria being my account was absorbed by JPMORGAN from WAMU during XXXX. And the premium I paid for my card at the time, that had a hardship relief clause for an emergency that if you lost your job. Which was not honored, once the account was taken over. Once it was taken over it was put into collections. And my account was sold and handled by at least three different companies. I know the amount I owed to wamu, was far less than that which I paid in court. By about XXXX dollars. Prior to the lost of my job my account was at XXXX and in good standing.","date_sent_to_company":"2016-02-11T19:53:27.000Z","issue":"Sale of account","sub_product":null,"zip_code":"46224","tags":null,"has_narrative":true,"complaint_id":"1784992","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2016-02-11T19:53:26.000Z","state":"IN","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["The enforcement action requires the <em>bank</em> to provide remediation to affected consumers and to correct <em>deficiencies</em> in the <em>bank</em> 's practices and procedures <em>related</em> to the preparation and notarization of affidavits and other sworn documents used in the <em>bank</em> 's debt collection litigation and its SCRA <em>compliance</em> program."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[29.588106,"1784992"]},{"_index":"complaint-public-v1","_id":"13015756","_score":28.918295,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Reference : Sloppy data matching processes by Chase, JPMorgan, JPMorgan Chase and XXXX have falsely reported me dead Chase, JPMorgan, JPMorgan Chase and XXXX have declared me dead when I am very much alive. I discovered this false reporting at a very critical point in my life and an inopportune stressful time. \n\nPlease investigate why Chase, JPMorgan, JPMorgan Chase and XXXX failed to do a better job of cross-referencing and fact-checking the information they receive from credit reporting agencies, lenders and the government. \n\nChase, JPMorgan, JPMorgan Chase and XXXX should be legally required to obtain a copy of a death certificate or some other documentation, rather than just accepting the deceased code from another reporting entity as truth. \n\nI attempted to resolve this sloppy reporting multiple times on the phone and twice in person, to no avail. Chase, JPMorgan, JPMorgan Chase have repeatedly given me the runaround ( ignoring me ). \n\nThe legal mandate on Chase, JPMorgan, JPMorgan Chase and XXXX should be to follow reasonable procedures to assure the maximum possible accuracy of their records, and I believe that standard, in my case, has not been met. \n\nWhat I mean by this is, \" It should be easy to demonstrate, when there is a live client in the bank with proper forms of identification and written proof, that the client is in fact not dead. XXXX XXXX and XXXX XXXX at Chase Bank ( XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX ) failed at this standard. They told me to leave the bank without helping to resolve the issue. \n\nThis sloppy data matching process and failing to resolve the matter in person has been a real nightmare for me. \n\nMy accounts have been frozen and I have been denied all credit. \n\nThis error has caused huge consequences in my XXXX XXXX XXXX XXXX XXXX XXXX XXXX \n\nPlease investigate and keep me informed. \n\nXXXX XXXX XXXX","date_sent_to_company":"2025-04-23T13:56:42.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"32962","tags":"Older American","has_narrative":true,"complaint_id":"13015756","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-04-16T21:27:34.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["What I mean by this is, \" It should be easy to <em>demonstrate</em>, when there is a live client in the <em>bank</em> with proper forms of identification and written proof, that the client is in fact not dead. XXXX XXXX and XXXX XXXX at <em>Chase</em> <em>Bank</em> ( XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX ) failed at this standard. They told me to leave the <em>bank</em> without helping to resolve the issue. \n\nThis sloppy data matching process and failing to resolve the matter in person has been a real nightmare for me."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[28.918295,"13015756"]},{"_index":"complaint-public-v1","_id":"18063554","_score":28.48514,"_source":{"product":"Debt collection","complaint_what_happened":"JPMorgan Chase Bank ( JPMCB ) is reporting a credit card account with a balance of {$42000.00} as negative on my credit reports. I have disputed this account multiple times due to inaccurate and incomplete reporting.\n\nThis is my third request for removal of this account. Despite my prior disputes, JPMCB has continued to report the account without providing sufficient documentation verifying the accuracy of the reported balance, payment history, or account status.\n\nI have not received adequate validation or evidence demonstrating that the information being furnished to the credit reporting agencies is complete, accurate, and compliant with the Fair Credit Reporting Act ( 15 U.S.C. 1681 ). Instead, the account continues to be reported without meaningful investigation or correction.\n\nDue to JPMorgan Chase Banks failure to properly investigate and substantiate the information after repeated disputes, I am requesting CFPB assistance to resolve this matter and ensure compliance with federal credit reporting requirements.","date_sent_to_company":"2025-12-16T03:30:41.000Z","issue":"Attempts to collect debt not owed","sub_product":"I do not know","zip_code":"89118","tags":null,"has_narrative":true,"complaint_id":"18063554","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-12-16T03:13:06.000Z","state":"NV","company_public_response":null,"sub_issue":"Debt was result of identity theft"},"highlight":{"complaint_what_happened":["Due to <em>JPMorgan</em> <em>Chase</em> <em>Banks</em> failure to properly investigate and substantiate the information after repeated disputes, I am requesting CFPB assistance to resolve this matter and ensure <em>compliance</em> with federal credit reporting requirements."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[28.48514,"18063554"]},{"_index":"complaint-public-v1","_id":"17053587","_score":28.013882,"_source":{"product":"Credit card","complaint_what_happened":"This complaint is filed by XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX, the authorized representative for XXXX XXXX XXXX, against JPMorgan Chase Bank , N.A . ( JPMCB CARD Services ) for multiple violations of the Fair Credit Reporting Act ( FCRA ). On XX/XX/year>, XXXX XXXX submitted a formal FCRA dispute notifying JPMorgan Chase of inaccurate and unverifiable information being reported on her JPMCB CARD account. Despite receiving notice, the furnisher has continued to report inconsistent and false data to all major credit bureaus, including conflicting remarks such as Closed by Credit Grantor, Closed or Paid, and In Good Standing, as well as differing last activity dates and inaccurate payment histories.\n\nThese discrepancies prove that JPMorgan Chase has failed to maintain maximum possible accuracy under FCRA 607 ( b ) and neglected its duty to conduct a proper reinvestigation as required by FCRA 623 ( b ) ( 1 ). The bank also violated FCRA 623 ( a ) ( 1 ) ( A ) and 623 ( a ) ( 2 ) by continuing to furnish information it could not verify and by failing to provide any supporting documentation such as the original signed agreement, payment records, or reinvestigation results. This conduct demonstrates willful noncompliance and a disregard for consumer rights, causing XXXX XXXX emotional distress, reputational harm, and denial of fair credit opportunities. \n\nOn behalf of XXXX XXXX, her representative demands that JPMorgan Chase immediately delete the disputed account from all credit bureaus or provide full substantiation with verifiable documentation. A written response confirming compliance should be sent to both the consumer and her representative. \n\nJPMorgan Chase Banks continued reporting of unverified and inconsistent data after receiving a formal FCRA dispute constitutes a clear violation of federal law. Therefore, XXXX XXXX, through XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX, respectfully requests that the Consumer Financial Protection Bureau ( CFPB ) take enforcement action compelling JPMorgan Chase to either validate or permanently delete the disputed account and ensure full adherence to all provisions of the FCRA. JPMCB - CARD SERVICE XXXX","date_sent_to_company":"2025-11-05T10:27:09.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"General-purpose credit card or charge card","zip_code":"11219","tags":null,"has_narrative":true,"complaint_id":"17053587","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-11-05T10:23:17.000Z","state":"NY","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["This complaint is filed by XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX, the authorized representative for XXXX XXXX XXXX, against <em>JPMorgan</em> <em>Chase</em> <em>Bank</em> , N.A . ( JPMCB CARD Services ) for multiple violations of the Fair Credit Reporting Act ( FCRA ). On XX/XX/year>, XXXX XXXX submitted a formal FCRA dispute notifying <em>JPMorgan</em> <em>Chase</em> of inaccurate and unverifiable information being reported on her JPMCB CARD account."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[28.013882,"17053587"]},{"_index":"complaint-public-v1","_id":"13917970","_score":27.535835,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX SSN : XXXX DOB : XXXX XXXXXXXX Date : [ Insert Todays Date ] To : JPMorgan Chase Bank , N.A . \nMail Code XXXX XXXX XXXX XXXX XXXX XXXX LA XXXX EIN : XXXX Subject : Dispute of Charge-Off Reporting Account XXXX XXXX XXXX XXXX XXXX XXXX Dear JPMorgan Chase Bank, N.A. , I am writing to formally dispute the charge-off reported on my credit file for the account referenced above. Based on my review and publicly available information, it appears this debt may have been securitized, which raises concerns about your authority to report it as a charge-off.\n\nSpecifically, I am disputing the following : Accuracy of Charge-Off Reporting : If the debt was securitized and the receivables were transferred to a trust, JPMorgan Chase Bank , N.A . may no longer hold the debt in its portfolio. Therefore, reporting a charge-off may not be accurate or compliant with the Fair Credit Reporting Act ( FCRA ).\n\nValidation of Debt : I request detailed, debt-level documentation proving that JPMorgan Chase Bank , N.A . retained the authority to report the charge-off after securitization. This should include a solid chain of authority demonstrating the assignment or reassignment of the debt back to JPMorgan Chase Bank, N.A., evidence of the debts transfer, the balance at the time of transfer, and any agreements validating JPMorgan Chase Bank , N.A . 's continued reporting authority for this debt. \nPotential Double Recovery : If the debt was sold or securitized, JPMorgan Chase Bank , N.A . may have already been compensated for this debt through the securitization process. In such a case, reporting the debt as a charge-off could mislead credit reporting agencies and harm me as a consumer.\n\nIf you are unable to fully validate this reporting with proper documentation within 30 days, I request that you immediately delete this account from all consumer reporting agencies. Failure to resolve this may result in regulatory complaints or legal action. \n\nSincerely, XXXX XXXX","date_sent_to_company":"2025-06-05T17:54:48.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"23234","tags":null,"has_narrative":true,"complaint_id":"13917970","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-06-05T17:49:44.000Z","state":"VA","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Validation of Debt : I request detailed, debt-level documentation proving that <em>JPMorgan</em> <em>Chase</em> <em>Bank</em> , N.A . retained the authority to report the charge-off after securitization. This should include a solid chain of authority <em>demonstrating</em> the assignment or reassignment of the debt back to <em>JPMorgan</em> <em>Chase</em> <em>Bank</em>, N.A., evidence of the debts transfer, the balance at the time of transfer, and any agreements validating <em>JPMorgan</em> <em>Chase</em> <em>Bank</em> , N.A . 's continued reporting authority for this debt."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[27.535835,"13917970"]},{"_index":"complaint-public-v1","_id":"20194760","_score":27.456488,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Subject : Complaint regarding blocked funds and lack of communication from JPMorgan Chase Bank To the Consumer Financial Protection Bureau, I respectfully submit this complaint regarding JPMorgan Chase Bank , N.A . concerning funds that have been blocked for an extended period of time without meaningful communication from the bank.\n\nThe funds originate from a lawful international transaction involving XXXX XXXX. The payment was executed on XX/XX/XXXX in the amount of USD XXXX and was subsequently blocked by JPMorgan Chase Bank as part of sanctions compliance procedures. \n\nThe matter has been internally registered within JPMorgan Chase under the following sanctions investigation references : JPMorgan Case Reference : XXXX JPMorgan Case Reference : XXXX Transaction Reference : REF XXXX Correspondent Bank XXXX XXXX XXXX These references were confirmed in a formal letter issued by XXXX XXXX dated XX/XX/XXXX. \n\nIn order to resolve this matter in accordance with U.S. sanctions regulations, I submitted an application to the U.S. Department of the Treasurys Office of Foreign Assets Control ( OFAC ) requesting a specific license to authorize the release of the blocked funds. This application was submitted in XX/XX/XXXX. \n\nThe OFAC case reference is : XXXX The application is currently reflected in the OFAC portal as Pending Management Review.\n\nWhile I understand that sanctions compliance reviews may require time, I have repeatedly attempted to contact JPMorgan Chase in order to clarify how the bank will process the OFAC license once it is issued.\n\nSpecifically, I have requested clarification regarding : the department responsible for the sanctions case the appropriate contact point for OFAC licensing matters the procedure required to submit and process the OFAC license once issued Despite sending multiple inquiries to various JPMorgan Chase contact addresses and departments, I have not received any response from the bank.\n\nAs a result, the lack of communication from JPMorgan Chase is preventing any clarity regarding how the OFAC authorization will be implemented once granted. \n\nGiven that the funds have now been blocked since XXXX and the OFAC licensing process has been ongoing since XX/XX/XXXX, the absence of communication from the bank has created significant uncertainty and has prevented progress toward resolving this matter.\n\nI respectfully request the assistance of the Consumer Financial Protection Bureau in helping facilitate communication with JPMorgan Chase so that the appropriate contact and procedure for processing the OFAC license can be identified. \n\nSincerely, XXXX XXXX OFAC Case Reference : XXXX Company involved : XXXX XXXX Email XXXX XXXX Phone : XXXX XXXX XXXX XXXX XXXX","date_sent_to_company":"2026-03-12T07:28:12.000Z","issue":"Confusing or missing disclosures","sub_product":"International money transfer","zip_code":"100XX","tags":null,"has_narrative":true,"complaint_id":"20194760","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2026-03-12T07:20:01.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["The payment was executed on XX/XX/XXXX in the amount of USD XXXX and was subsequently blocked by <em>JPMorgan</em> <em>Chase</em> <em>Bank</em> as part of sanctions <em>compliance</em> procedures."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[27.456488,"20194760"]},{"_index":"complaint-public-v1","_id":"16991342","_score":27.056284,"_source":{"product":"Checking or savings account","complaint_what_happened":"Subject : Unauthorized Check Cashed by Chase Bank Altered Payee Line Bank Involved : JPMorgan Chase Bank Issue Type : Fraudulent Transaction / Check Alteration Description of the Issue : A check issued by the XXXXXXXX XXXX XXXXXXXX ( Check # XXXX ) was fraudulently altered to change the payee line and subsequently cashed by JPMorgan Chase Bank. The original check was legitimate and issued to a different payee. The alteration was confirmed by the XXXX XXXX XXXXXXXX via a sworn affidavit, which was submitted to Chase Bank through our bank, XXXX Bank, as part of a Presentment Warranty Breach claim under UCC 4-208. \nChase Bank responded by denying the claim, stating the item was counterfeit rather than altered, and therefore not subject to warranty breach. This contradicts the affidavit and supporting documentation provided. \nAdditionally, the same individual attempted to cash a second fraudulent check, which Chase Bank identified and returned as fraudulent. This demonstrates Chases awareness of the fraudulent activity and raises further concerns about their handling of the first item. \nImpact : The funds were wrongfully withdrawn and the rightful payee was not paid. We are seeking recovery of the funds and accountability for the breach of presentment warranties.","date_sent_to_company":"2025-11-03T17:55:11.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"754XX","tags":null,"has_narrative":true,"complaint_id":"16991342","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-11-03T17:32:56.000Z","state":"TX","company_public_response":null,"sub_issue":"Funds not handled or disbursed as instructed"},"highlight":{"complaint_what_happened":["Subject : Unauthorized Check Cashed by <em>Chase</em> <em>Bank</em> Altered Payee Line <em>Bank</em> Involved : <em>JPMorgan</em> <em>Chase</em> <em>Bank</em> Issue Type : Fraudulent Transaction / Check Alteration Description of the Issue : A check issued by the XXXXXXXX XXXX XXXXXXXX ( Check # XXXX ) was fraudulently altered to change the payee line and subsequently cashed by <em>JPMorgan</em> <em>Chase</em> <em>Bank</em>. The original check was legitimate and issued to a different payee."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[27.056284,"16991342"]},{"_index":"complaint-public-v1","_id":"6480613","_score":27.050257,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I recently wrote to JPMorgan Chase Bank, via certified mail, requesting the deletion of the following account : Account Number : XXXX, and I would like for you to have a copy of this document as well. ( See attached ). I would also like to initiate a dispute with you in efforts to finally remedy this situation once and for all. JPMorgan Chase Bank continues to falsely verify this account whenever I dispute this item with the Credit Reporting Agencies, -as well as yourself, the Consumer Finance Protection Bureau , -whom is a government entity. JPMorgan Chase Bank, has stated to all parties. -the Credit Reporting Agencies , The Consumer Finance Protection Bureau , and myself, on multiple occasions, that the information in which they are reporting is verified as accurate. However, this is not true! Anyone with eyes can see that the information which they are furnishing is blatantly inaccurate and inconsistent. According to federal law, my credit report to be 100 % accurate and truthful, -which is sadly not the case. JPMorgan Chase Bank has been furnishing this inaccurate information to the CRA 's for quite some time, and I have spent my hard-earned money, as well as countless hours of my precious time combating this issue. I have no idea how they continue to get away with this! I have recently informed you of this matter, as well as informed you of the U.S. Codes which I believe that JPMorgan Chase Bank violated, -yet somehow, you still allowed them to report that the information was verified, which causes this item to wrongfully remain on my credit report. Now, it should be rightfully removed! Why are you not ensuring that this company is following federal guidelines, regulations, and or codes pertaining to credit reporting, fairness, accuracy, privacy, etc. This matter is now beyond whether the account is verified or not ; it has become a compliance issue ; which JPMorgan Chase Bank is seemingly willfully noncomplying. Furthermore, JPMorgan Chase Bank continues to cause harm to me. This matter has taken a significant toll on my health and livelihood, meaning that they have caused me both my physical and mental distress. I have mentioned this in the letter that I have written to them. Please see the attached document. I have enclosed the pdf version of my letter to JPMorgan Chase Bank, as well as my credit reports, which display the obvious inaccuracies and inconsistencies this company is reporting, -which has been like this for a long time, yet, JPMorgan Chase Bank continues to falsely verify as accurate. This has to stop at once!","date_sent_to_company":"2023-01-24T10:05:41.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"707XX","tags":null,"has_narrative":true,"complaint_id":"6480613","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2023-01-24T08:45:42.000Z","state":"LA","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["This matter is now beyond whether the account is verified or not ; it has become a <em>compliance</em> issue ; which <em>JPMorgan</em> <em>Chase</em> <em>Bank</em> is seemingly willfully noncomplying. Furthermore, <em>JPMorgan</em> <em>Chase</em> <em>Bank</em> continues to cause harm to me. This matter has taken a significant toll on my health and livelihood, meaning that they have caused me both my physical and mental distress. I have mentioned this in the letter that I have written to them. Please see the attached document."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[27.050257,"6480613"]},{"_index":"complaint-public-v1","_id":"3614659","_score":26.427135,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Good Afternoon, I would like to let you know that for some reason my JPMorgan Chase Bank ( https : //www.chase.com ) Slate XXXX  credit score graph ( few months record ) was lost as of XX/XX/2016 or sometime earlier. Please see following message from JPMorgan Chase Bank representative XXXX XXXX ( Chase Card Services ) on XX/XX/2016 from JPMorgan Chase Bank secure message center : I would like to share that graph tracks XXXX  Score each month, starting with first month customer enrolls into Chase Slate Credit Dashboard. Graph history will be lost if you unenrolls from XXXX scores. Also, please see following message from JPMorgan Chase Bank representative XXXX XXXX ( Chase Card Services ) on  XX/XX/2016 from JPMorgan Chase Bank secure message center : Let me share that we have replied to you on XX/XX/2016 at XXXX XXXX  EST. As per you earlier email, we have shared that graph tracks the XXXX  Score each month, starting with first month customer enrolls into Chase Slate Credit Dashboard. Graph history will be lost if you unenrolls from XXXX  scores. Would you know why I had to enroll on XX/XX/2016 in to JPMorgan Chase Bank Slate XXXX credit score option for second time in order to see my JPMorgan Chase Bank Slate XXXX credit score? I  remember enrolling in to JPMorgan Chase Bank Slate XXXX credit score option account ending XXXX shortly after I opened my credit card account with JPMorgan Chase Bank Slate account ending XXXX. Originally, I was able to see my XXXX credit progress graph on my JPMorgan Chase Bank Slate account for few months. However, when I enrolled XX/XX/2016 for second time JPMorgan Chase Bank Slate XXXX credit progress graph disappeared and it showed only JPMorgan Chase Bank Slate XXXX credit score for one month, which was XX/XX/2016. As of XX/XX/2016 my credit score according to JPMorgan Chase Bank Slate XXXX score was XXXX. I do not recall that I would ever have cancelled JPMorgan Chase Bank Slate XXXX credit score option in the past. My internet service provider XXXX account number was XXXX. Attached please see 12 documents. Please let me know if you have any questions. Sincerely, XXXX XXXX","date_sent_to_company":"2020-04-20T19:09:03.000Z","issue":"Unable to get your credit report or credit score","sub_product":"Credit reporting","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"3614659","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2020-04-20T18:52:24.000Z","state":null,"company_public_response":null,"sub_issue":"Other problem getting your report or credit score"},"highlight":{"complaint_what_happened":["Would you know why I had to enroll on XX/XX/2016 in to <em>JPMorgan</em> <em>Chase</em> <em>Bank</em> Slate XXXX credit score option for second time in order to see my <em>JPMorgan</em> <em>Chase</em> <em>Bank</em> Slate XXXX credit score? I  remember enrolling in to <em>JPMorgan</em> <em>Chase</em> <em>Bank</em> Slate XXXX credit score option account ending XXXX shortly after I opened my credit card account with <em>JPMorgan</em> <em>Chase</em> <em>Bank</em> Slate account ending XXXX. Originally, I was able to see my XXXX credit progress graph on my <em>JPMorgan</em> <em>Chase</em> <em>Bank</em> Slate account for few months."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[26.427135,"3614659"]},{"_index":"complaint-public-v1","_id":"7855658","_score":26.399693,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/, JPMorgan Chase Bank sent me a letter informing me they had restricted my checking account and credit card \" to protect against potential fraud ''. They did this despite me filling out the form they had requested pertaining to my social security number. I filled out this form in a branch, with a banker, taking time off work to do so. \n\nDespite this, representatives from JPMorgan Chase informed me that they could not find the form they themselves had taken from me to enter into their database. \n\nI had to go back to the bank, to the same exact banker a second time, taking time off work yet again in order to present the same document and fill out the same form. This time, we learned that JPMorgan Chase bank employees had made a typo when they input my social security number during the creation of the account well over 10 years ago. Yet, despite JPMorgan Chase employees making this mistake and then losing the form they sent me to fix their mistake, it was me as a consumer that ultimately paid the price of massive disruption to my life, not to mention the significant stress of my bank accounts being frozen. Despite all of this, I received absolutely no apology beyond XXXX offered off-handedly by the banker. \n\nHowever, this is not the end of my problems with JPMorgan Chase. They sent another letter dated XX/XX/XXXX, that asked once again for my social security number. This letter was sent after my social security number was fixed in their systems and my credit card and checking accounts unlocked. I was asked to respond by XX/XX/XXXX, which is 6 days AFTER the writing of this complaint, which is XX/XX/XXXX. JPMorgan Chase has seemingly removed my savings account. It does not show up on my account page, and JPMorgan Chase 's customer service line representative gave me the number for their compliance team, yet advised me to call a different day because their response times are so slow. \n\nAfter contacting their compliance department, JPMorgan Chase informed me that they had closed my savings account permanently because my wife, who was added to the account, failed to verify her SSN. This is despite her going to the bank to be added to my account, and also despite never receiving an SSA 89 form to fill out. \n\nEven more disturbingly, the compliance team member confirmed on the phone with me that the letter asking my wife to verify her SSN was sent out XX/XX/XXXX, and the PERMANENT closure of my savings account was effected on XX/XX/XXXX. 8 days after the letter went out! The letter never even reached me, let alone grant me any time to do anything! \n\nI work compliance in a different regulated industry. These practices are entirely unacceptable. JPMorgan Chase did not perform a quality check on their initial account creation, which would have returned a different ( incorrect ) name associated with the incorrect social security number they themselves entered. They did not maintain a chain of custody of their own physical documents, which is how they lost the initial form I was asked to fill out confirming my social security number. \n\nThey have now permanently shut down my savings account because they neglected to add my wife 's social security number to the savings account, then they sent out a letter asking for her to fix their mistake, and closed the account XXXX  days after the letter was mailed!","date_sent_to_company":"2023-11-15T23:14:38.000Z","issue":"Managing an account","sub_product":"Savings account","zip_code":"45459","tags":null,"has_narrative":true,"complaint_id":"7855658","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2023-11-15T22:28:58.000Z","state":"OH","company_public_response":null,"sub_issue":"Problem accessing account"},"highlight":{"complaint_what_happened":["It does not show up on my account page, and <em>JPMorgan</em> <em>Chase</em> 's customer service line representative gave me the number for their <em>compliance</em> team, yet advised me to call a different day because their response times are so slow. \n\nAfter contacting their <em>compliance</em> department, <em>JPMorgan</em> <em>Chase</em> informed me that they had closed my savings account permanently because my wife, who was added to the account, failed to verify her SSN."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[26.399693,"7855658"]},{"_index":"complaint-public-v1","_id":"8509955","_score":26.347174,"_source":{"product":"Checking or savings account","complaint_what_happened":"I wish to file a complaint against JPMorgan Chase Bank for withdrawing a total amount of {$9700.00} from my bank account without my authorization. I demand immediate reimbursement of all funds by JPMorgan Chase Bank. \n\nHere are the details : On XX/XX/2024, JPMorgan Chase Bank made unauthorized withdrawals of {$1800.00}, {$3000.00}, {$1400.00}, {$500.00}, {$2900.00}, and {$1.00} from my bank account, totaling {$9700.00}. \nOn XX/XX/2024, upon discovering the unauthorized transactions, I immediately contacted JPMorgan Chase Bank customer service, who assisted me in filing the first claim. \nOn XX/XX/2024, JPMorgan Chase Bank customer service informed me of the rejection of reimbursement. \nOn XX/XX/2024, I filed a police report and presented it to JPMorgan Chase Bank again. The bank staff assisted me in filing the second claim. \nOn XX/XX/2024, JPMorgan Chase Bank staff once again notified me of the refusal to reimburse, stating it as the final decision, without providing any written documentation.","date_sent_to_company":"2024-03-08T06:39:59.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"11001","tags":null,"has_narrative":true,"complaint_id":"8509955","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2024-03-08T06:15:15.000Z","state":"NY","company_public_response":null,"sub_issue":"Funds not handled or disbursed as instructed"},"highlight":{"complaint_what_happened":["I wish to file a complaint against <em>JPMorgan</em> <em>Chase</em> <em>Bank</em> for withdrawing a total amount of {$9700.00} from my <em>bank</em> account without my authorization. I demand immediate reimbursement of all funds by <em>JPMorgan</em> <em>Chase</em> <em>Bank</em>. \n\nHere are the details : On XX/XX/2024, <em>JPMorgan</em> <em>Chase</em> <em>Bank</em> made unauthorized withdrawals of {$1800.00}, {$3000.00}, {$1400.00}, {$500.00}, {$2900.00}, and {$1.00} from my <em>bank</em> account, totaling {$9700.00}."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[26.347174,"8509955"]},{"_index":"complaint-public-v1","_id":"21987441","_score":26.30112,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/year>, I deposited a check for {$340000.00}, representing proceeds from the sale of my home, at a JPMorgan Chase XXXX branch in MA. The bank placed a hold on the funds until XX/XX/year> but failed to provide a written notice stating the specific reason for the hold. \n\nUnder Regulation CC, banks are required to provide written notice for exception holds, including the reason for the delay and the availability date. In this case, I only received a receipt with a date and no explanation. \n\nFurthermore, the issuing bank has confirmed that the funds have been released and are available. Despite this, JPMorgan Chase continues to hold the funds without providing adequate justification or documentation.\n\nI have attempted to resolve this matter directly with the bank but have not received a satisfactory response.\n\nI respectfully request : Review of JPMorgan Chases compliance with Regulation CC Assistance in obtaining release of my funds.\n\nConfirmation that proper disclosure requirements are being followed Thank you for your attention to this matter.","date_sent_to_company":"2026-05-07T19:34:56.000Z","issue":"Managing an account","sub_product":"Savings account","zip_code":"020XX","tags":null,"has_narrative":true,"complaint_id":"21987441","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2026-05-07T19:14:51.000Z","state":"MA","company_public_response":null,"sub_issue":"Cashing a check"},"highlight":{"complaint_what_happened":["Furthermore, the issuing <em>bank</em> has confirmed that the funds have been released and are available. Despite this, <em>JPMorgan</em> <em>Chase</em> continues to hold the funds without providing adequate justification or documentation.\n\nI have attempted to resolve this matter directly with the <em>bank</em> but have not received a satisfactory response.\n\nI respectfully request : Review of <em>JPMorgan</em> <em>Chases</em> <em>compliance</em> with Regulation CC Assistance in obtaining release of my funds."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[26.30112,"21987441"]},{"_index":"complaint-public-v1","_id":"15194882","_score":26.204866,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"There was some Hard inquiries, JPMorganChase Bank Date : XX/XX/XXXX JPMorgan Chase Bank Date : XX/XX/XXXX JPMorganChase Bank Date : XX/XX/XXXX.","date_sent_to_company":"2025-08-10T17:22:44.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"37167","tags":null,"has_narrative":true,"complaint_id":"15194882","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-08-10T17:22:18.000Z","state":"TN","company_public_response":null,"sub_issue":"Credit inquiries on your report that you don't recognize"},"highlight":{"complaint_what_happened":["There was some Hard inquiries, <em>JPMorgan</em><em>Chase</em> <em>Bank</em> Date : XX/XX/XXXX <em>JPMorgan</em> <em>Chase</em> <em>Bank</em> Date : XX/XX/XXXX <em>JPMorgan</em><em>Chase</em> <em>Bank</em> Date : XX/XX/XXXX."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[26.204866,"15194882"]},{"_index":"complaint-public-v1","_id":"20120075","_score":26.085611,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"XXXX XXXX XXXX submits this request for an XXXX specific license required to continue a payment blocked by JPMorgan Chase Bank , N.A . due to U.S. sanctions compliance.\n\nThe Company is engaged in the sale of civilian Chinese-made loaders used exclusively for construction and agricultural purposes. Its activities are strictly civilian and unrelated to military, defense, or restricted sectors. \nOn XX/XX/2022, a wire transfer executed under a lawful foreign trade contract was blocked by JPMorgan Chase Bank, N.A., and the payment has remained suspended since that time.\n\nThe Company has made repeated attempts to resolve this matter through its servicing banks and U.S. authorities. A prior response was received from the Consumer Financial Protection Bureau ( CFPB ) following a related inquiry ; however, CFPB indicated it could not confirm the existence of the funds at JPMorgan. JPMorgan Chase Bank, N.A., in turn, has confirmed that the funds are held on its accounts and advised that continuation of the payment requires an XXXX specific license and a formal request from the payers bank, XXXX XXXX XXXX \nXXXX XXXX XXXX does not request a return of the funds. This application seeks authorization solely to continue and complete the previously initiated lawful civilian commercial payment. \nThe Company, its management, and its ultimate beneficial owners are not designated on the XXXX XXXX or any other U.S. sanctions lists, and the transaction does not involve sanctioned persons or prohibited goods. \nAccordingly, we respectfully request that XXXX issue a specific license authorizing continuation and completion of the payment through JPMorgan Chase Bank , N.A .","date_sent_to_company":"2026-03-10T06:47:42.000Z","issue":"Money was not available when promised","sub_product":"International money transfer","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"20120075","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2026-03-10T05:34:16.000Z","state":null,"company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Accordingly, we respectfully request that XXXX issue a specific license authorizing continuation and completion of the payment through <em>JPMorgan</em> <em>Chase</em> <em>Bank</em> , N.A ."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[26.085611,"20120075"]},{"_index":"complaint-public-v1","_id":"5908918","_score":25.980793,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"In XXXX of 2022, I responded to a solicitation from JPMorgan Chase Bank, NA to apply for a United Airlines credit card. I submitted my application and after waiting several months I never received a decision letter. I spent hours and hours on the phone with various JPMorgan Chase Bank, NA representatives. I was transferred over and over and over again. No one was able to help or provide information. I continue to receive solicitations from JPMorgan Chase Bank, NA to apply for the same credit card. It is disconcerting that JPMorgan Chase Bank, NA has no regard for the Federal Equal Credit Opportunity Act. As a XXXX XXXX, I am concerned that I facing discrimination from JPMorgan Chase Bank, NA","date_sent_to_company":"2022-08-23T19:12:50.000Z","issue":"Getting a credit card","sub_product":"General-purpose credit card or charge card","zip_code":"90715","tags":null,"has_narrative":true,"complaint_id":"5908918","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2022-08-23T18:54:27.000Z","state":"CA","company_public_response":null,"sub_issue":"Delay in processing application"},"highlight":{"complaint_what_happened":["I continue to receive solicitations from <em>JPMorgan</em> <em>Chase</em> <em>Bank</em>, NA to apply for the same credit card. It is disconcerting that <em>JPMorgan</em> <em>Chase</em> <em>Bank</em>, NA has no regard for the Federal Equal Credit Opportunity Act. As a XXXX XXXX, I am concerned that I facing discrimination from <em>JPMorgan</em> <em>Chase</em> <em>Bank</em>, NA"],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[25.980793,"5908918"]},{"_index":"complaint-public-v1","_id":"5770865","_score":25.826967,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"XX/XX/XXXX Dear CFPB representative, Re : JPMorgan Chase Banks repeated Error and Violations regarding Error Resolution in accordance with Regulation E when notice of error is given. \n\n\nI would like to ask CFPB for assistance in addressing JPMorgan Chase Banks violations of REGULATION E and FEDERAL CONSUMER PROTECTION LAWS. \n\nJPMorgan Chase Bank and XXXX violated REGULATION E and also acted in unfair, unlawful, bad faith, and unethical business practices. \n\nPlease assist in enforcing that JPMorgan Chase Bank as my financial institution provide proper Errors Resolution and follow procedures outlined under REGULATION E.\n\nI am requesting CFPB for assistance because JPMorgan Chase Bank failed to provide me with errors resolution in accordance with Regulation E on 4 separate notices given to them, and JPMorgan Chase Bank has refused to discuss or explore this matter further. \n\nI was fraudulently induced by one individual in 4 EFT transfers with errors on XX/XX/XXXX. These fraudulently induced 4 EFT errors occurred using XXXX through Chase Mobile Banking. These fraudulently induced 4 EFT errors transfers involved 3 JPMorgan Chase bank accounts covered by EFTA regulations and Regulation E. Total sum amount of {$8500.00} for these 4 EFT errors. \n\nI notified JPMorgan Chase bank by calling JPMorgan Chase banks EFT errors reporting phone number regarding these 4 EFT errors induced by fraud and spoke to representative XXXX on XX/XX/XXXX, spoke to representative XXXX on XX/XX/XXXX, and spoke to supervisor representative XXXX on XX/XX/XXXX. \n\nI also notified JPMorgan Chase Bank by sending written notice for these 4 EFT Errors induced by fraud to JPMorgan Chase banks EFT errors mailing address and by fax on XX/XX/XXXX. JPMorgan Chase Bank have been non responsiveness and have not even acknowledged or addressed my written notice of errors sent on XX/XX/XXXX. To date, I have not received any response back to my written notice of these errors. \n\nI notified JPMorgan Chase bank of these 4 EFT errors in a timely manner, and notified them within 30 days of these EFT errors transaction date. This is within the 60 days as required under Regulation E. However, JPMorgan Chase bank violated Regulation E and failed to provide errors resolution accordingly. \n\nThere are AT LEAST 10 IDENTIFIED VIOLATIONS of REGULATION E, and 15 USC CHAPTER 41, SUBCHAPTER VI by JPMorgan Chase Bank.\n\nThe details relating to the ERROR and VIOLATIONS by JPMorgan Chase Bank regarding these 4 EFT errors transfers are outlined below.\n\nNotice of error being given to JPMorgan Chase Bank : ERROR OF NOT PROVIDING REQUESTED DOCUMENTATION AND ADDITIONAL INFORMATION WITH THESE ERRORS DETERMINATION.\n\nThis is a qualifying error under Regulation E and 15U.S.C. 1693f ( f ) Acts constituting error, ( 6 ) a consumer 's request for additional information or clarification concerning an electronic fund transfer or any documentation required by this subchapter. \n\nReference : 15U.S.C. 1693f. ( f ) https : //uscode.house.gov/view.xhtml? path=/prelim @ title15/chapter41/subchapter6 & edition=prelim Brief summary of these 4 incidents and issue with giving notice of errors to JPMorgan Chase Bank : 1.On 3 separate calls on XX/XX/XXXX XXXX XX/XX/XXXX, and XX/XX/XXXX, I gave notice of errors regarding these 4 EFT errors induced by fraud. JPMorgan Chase Bank denied to conduct reasonable investigation of these errors because these errors are XXXX transactions. JPMorgan Chase Bank representatives refused to reasonably investigate these 4 EFT errors even after being contacted multiple times.\n\n2.Letters of resolution sent to me on XX/XX/XXXX and XX/XX/XXXX regarding these errors were fraudulently stated and incorrect. JPMorgan Chase Bank refused to correct and provide errors resolution letter in accordance with federal laws and Regulation E. 3.JPMorgan Chase Bank repeatedly violated Regulation E and refused to provide correct errors resolutions required under Regulation E.\n\n4.JPMorgan Chase Bank also failed to include statement of consumer right to request documentation in all letters of resolution sent to me on XX/XX/XXXX and XX/XX/XXXX. \nJPMorgan Chase Bank also failed to provide documentation and results as requested. I requested multiple times for documentation and explanation, and never received them. Error under Regulation E. These 3 calls and my request for documentation were not to ask for duplicate copies of documentation that has already been provided. JPMorgan Chase Bank simply refused to provide an explanation with information for the determination of these errors that is factual and in accordance with federal laws and Regulation E.\n\n5.I even sent a written notice of errors for these 4 EFT errors transfers with detailed information on the alleged error and violations, all 3 account information, transaction record of these errors, as well as other supporting documents to JPMorgan Chase Bank on XX/XX/XXXX. It was sent with written notice of errors for my qualifying small business account, both mine and my husbands personal accounts that are covered by EFTA regulations and Regulation E. ( Note : correction to original written notice I sent to JPMorgan Chase Bank on XX/XX/XXXX. Upon reading EFTA definition of qualifying accounts, my small business account is also covered by EFT regulations. Therefore, all 3 accounts are covered by Regulation E. ) HOWEVER, to this date JPMorgan Chase Bank never responded to my written notice of these errors sent on XX/XX/XXXX. \n\n\nVIOLATION 1. First notice of errors for these 4 EFT errors due to fraud inducement were given to JPMorgan Chase Bank orally by phone on XX/XX/XXXX. JPMorgan Chase Bank did not perform or provide reasonable investigation with determination and results for these errors reported. JPMorgan Chase Bank sent these letters of resolution to me on XX/XX/XXXX, the same day I gave my notice for these 4 EFT errors. This is a violation of Regulation E and 15U.S.C.1693f ; 12 C.F.R. 1005.11.\n\nJPMorgan Chase Bank needed to have conducted reasonable investigation with review of all relevant records and documents prior to determination of the alleged error. JPMorgan Chase Bank failed to provide errors resolution in accordance to XXXX XXXX ( Please see attached letters of resolution from JPMorgan Chase on XX/XX/XXXX and XX/XX/XXXX and my written notice to errors sent to JPMorgan Chase Bank on XX/XX/XXXX for more details. ) JPMorgan Chase Bank violated investigation procedures and requirements for error resolutions. \n\nAccording to 15 USC Chapter 41, Subchapter VI, these violations include : Violation of 15 USC Chapter 41, Subchapter VI ; 1693f ( e ) Treble Damages.\n\nViolation entitles consumer to treble damages determined under 1693m ( a ) ( 1 ) 1 of this title.\n\nReference : 15 USC CHAPTER 41, SUBCHAPTER VI ; https : //uscode.house.gov/view.xhtml? path=/prelim @ title15/chapter41/subchapter6 & edition=prelim VIOLATION 2. Letters of Resolution from JPMorgan Chase Bank included erroneous, and fraudulent statements as explanations for these errors investigation . Letters of errors resolution from JPMorgan Chase Bank on XX/XX/XXXX and XX/XX/XXXX included these statements below. \n\nThese letters of explanation from JPMorgan Chase Bank for these 4 EFT errors investigation stated : As we discussed and agreed, no action will be taken. \nThis inquiry is now resolved. \n\nI did not discuss and agree, no action will be taken. I specifically asked for an investigation for these errors. These statements provided as reasons determining these errors give the impression that I withdrew from errors reporting, which I have not. These statements are entirely fraudulent and deceptive. \nThese letters and statements of explanation is in violation under REGULATION E and 15U.S.C.1693f ; 12 C.F.R. 1005.11.\n\nThis violation is also explained in more detail and can be found under section 2.3.3 Violation of error results notice requirements from CFPB - SUPERVISORY HIGHLIGHTS, ISSUE 22 - SUMMER XXXX. \n\nAccording to CFPB 2.3.3 Violation of error results notice : To give purpose to both obligations, the meaning of an explanation is not synonymous with that of a determination. Financial institutions must go beyond just providing the findings to actually explain or give the reasons for or cause of those findings. \n\nReference : CFPB - SUPERVISORY HIGHLIGHTS, ISSUE 22 - SUMMER XXXX https : //files.consumerfinance.gov/f/documents/cfpb_supervisory-highlights_issue-22_2020-09.pdf Reference : 1005.11 Procedures for resolving errors. https : //www.consumerfinance.gov/rules-policy/regulations/1005/11/ # a VIOLATION 3. All letters of resolution for errors investigation on XX/XX/XXXX and XX/XX/XXXX from JPMorgan Chase Bank also failed to include the statement of consumer right to request documentation in these letters.\n\nThis is a violation of REGULATION E and 15 USC CHAPTER 41, SUBCHAPTER VI ; 1693f. Error resolution section ( d ) Absence of error ; finding ; explanation.\n\nReference : 15 USC CHAPTER 41, SUBCHAPTER VI ; https : //uscode.house.gov/view.xhtml? path=/prelim @ title15/chapter41/subchapter6 & edition=prelim Reference : 1005.11 Procedures for resolving errors. https : //www.consumerfinance.gov/rules-policy/regulations/1005/11/ # a VIOLATION 4. JPMorgan Chase simply refused to provide documentation I requested. All 3 representatives from the 3 phone calls all stated that they dont do that and that is not JPMorgan Chase Banks policy or procedure. JPMorgan Chase Bank representatives stated that this letter of resolution sent on XX/XX/XXXX and XX/XX/XXXX is the only letter they provide to all consumers regarding XXXX EFT errors.\n\nReference : 15 USC CHAPTER 41, SUBCHAPTER VI ; https : //uscode.house.gov/view.xhtml? path=/prelim @ title15/chapter41/subchapter6 & edition=prelim Reference : 1005.11 Procedures for resolving errors. https : //www.consumerfinance.gov/rules-policy/regulations/1005/11/ # a VIOLATION 5. After 3 phone calls giving notice of errors with no resolution in accordance to EFT regulations and Regulation E. I mailed and faxed written notice of these errors to JPMorgan Chase Banks EFT errors department on XX/XX/XXXX. To this date, I have not heard back with any response of any kind from JPMorgan Chase Bank. ( Please see attached for delivery confirmation of faxed and mailed written notice. ) JPMorgan Chase needed to have responded to this written notice of errors sent on XX/XX/XXXX within 10 business days. If they needed more time for these errors investigation, JPMorgan Chase still was required to provide conditional credit for these errors within 10 business days. If investigation includes a different error, JPMorgan Chase Bank needed to provide information on these different errors and where to report them. If investigation includes errors, JPMorgan Chase needed to have provided correction for these 4 EFT errors within 1 business day and credit my accounts for the total sum of {$8500.00} for these 4 EFT errors.\n\nJPMorgan Chases failure to acknowledge and conduct investigation for these errors and not providing documentation when requested is an ERROR in itself under Regulation E, and EFTA. 15U.S.C.1693f ; 12 C.F.R. 1005.11.\n\nReference : 15 USC CHAPTER 41, SUBCHAPTER VI ; https : //uscode.house.gov/view.xhtml? path=/prelim @ title15/chapter41/subchapter6 & edition=prelim Reference : 1005.11 Procedures for resolving errors. https : //www.consumerfinance.gov/rules-policy/regulations/1005/11/ # a Reference : 2019-BCFP-0001 Document 1 Filed 01/03/2019 https : //files.consumerfinance.gov/f/documents/bcfp_usaa-federal-savings-bank_consent-order.pdf JPMorgan Chase Banks other violations : VIOLATION 6 . JPMorgan Chase Bank violated 15U.S.C.1693g. ( b ) burden of proof. Which requires the financial institution to provide proof showing error or no error exist regarding consumers alleged error when notice of error is given.\n\nVIOLATION 7. JPMorgan Chase Bank also violated the time limit of 10 business days to provide response and resolution to consumer regarding notice of errors in accordance to Regulation E and 15U.S.C.1693. JPMorgan Chase Banks failure to respond in its entirety of written notice given to them on XX/XX/XXXX exceeds time limit required by Regulation E. This failure from JPMorgan Chase Bank requires them to correct these errors for the total amount within 1 business day by crediting my 3 accounts for the total sum of {$8500.00} for these errors. 15U.S.C.1693m. ( a ) ( 1 ).\n\nVIOLATION 8. JPMorgan Chase Bank violated Regulation E when they refused to investigate these errors initiated by fraudulently induced consumer. Regardless of Consumer Negligence, JPMorgan Chase Bank is required to provide reasonable investigation and can not deny conducting errors investigation.\n\nVIOLATION 9. JPMorgan Chase Bank violated Regulation E and 15U.S.C.1693 error resolutions by refusing and denying investigation because of JPMorgan Chase Banks disclosure of waiver of consumer rights as a reason.\n\nVIOLATION 10. JPMorgan Chase Bank violated Regulation E and 15U.S.C.1693 by failing to reassert these errors when I notified them of a new error, an error resulting from JPMorgan Chase Banks letter of resolution sent to me. JPMorgan Chase Bank violated regulations by failing to provide correction of these errors with crediting my accounts for the total sum of {$8500.00} within 1 business day as required under Regulation E and 15U.S.C.1693m. ( a ) ( 1 ).\n\nI am requesting CFPB for assistance with enforcing JPMorgan Chase Bank provide correction for error made by JPMorgan Chase Bank in accordance to Regulation E and 15U.S.C.1693m. ( a ) ( 1 ). Given all these violations and JPMorgan Chase Banks ERROR OF NOT PROVIDING REQUESTED DOCUMENTATION, I am entitled to get the total sum of these errors credited back to my 3 accounts from JPMorgan Chase Bank within 1 business day.\n\nI have attached the following documents : 1.Letters of resolution containing qualifying ERROR caused by JPMorgan Chase Bank on XX/XX/XXXX and XX/XX/XXXX. \n2.My letter of explanation for these 4 EFT errors in my written notice of ERROR sent to JPMorgan Chase Bank on XX/XX/XXXX. \n3.My account information for all 3 accounts and Transaction date information and amounts for these 4 EFT errors .\n\n4.Fax confirmation and mail confirmation of written notice of errors sent to JPMorgan Chase Bank on XX/XX/XXXX. \n\nI also have a record of the call on XX/XX/XXXX with JPMorgan Chase supervisor representative XXXX, who refused to start errors investigation that is reasonable for these 4 EFT errors and denied documentation request. JPMorgan Chase Banks Supervisor, Representative XXXX also stated that they will not provide error resolution letter that contains any other explanation. This is the letter sent to all consumers calling about these errors with XXXX. That this is JPMorgan Chase Banks policy and nothing can or will be done to assist me with these errors investigation.","date_sent_to_company":"2022-07-14T18:08:48.000Z","issue":"Unauthorized transactions or other transaction problem","sub_product":"Mobile or digital wallet","zip_code":"11361","tags":null,"has_narrative":true,"complaint_id":"5770865","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2022-07-14T17:26:33.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["<em>JPMorgan</em> <em>Chase</em> <em>Bank</em> failed to provide errors resolution in accordance to XXXX XXXX ( Please see attached letters of resolution from <em>JPMorgan</em> <em>Chase</em> on XX/XX/XXXX and XX/XX/XXXX and my written notice to errors sent to <em>JPMorgan</em> <em>Chase</em> <em>Bank</em> on XX/XX/XXXX for more details. ) <em>JPMorgan</em> <em>Chase</em> <em>Bank</em> violated investigation procedures and requirements for error resolutions."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[25.826967,"5770865"]},{"_index":"complaint-public-v1","_id":"20331156","_score":25.767427,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I am submitting this complaint to request further review of an unresolved issue involving JPMorgan Chase Bank , N.A . concerning a fraudulent wire transfer and incomplete interbank recovery efforts. \n\nThis complaint is not a dispute regarding authorization of the wire transfer. Rather, it concerns whether the bank fulfilled its procedural obligations to pursue recovery after fraud was reported. \n\nTransaction Details Wire Date : XX/XX/XXXX Amount : {$160000.00} Sending Bank : JPMorgan Chase Bank , N.A . \nReceiving Bank : XXXX XXXX XXXX XXXX \nChase Case ID : XXXX Summary of Issue JPMorgan Chase has acknowledged that it initiated recovery efforts, including : Sending a Hold Harmless Letter to XXXX on XX/XX/XXXX Issuing a follow-up request on XX/XX/XXXX Chase has stated that it did not receive a substantive response from the beneficiary bank and that responses, if any, were generic in nature. Based on this, Chase concluded that recovery options were exhausted and closed the investigation. \n\nI respectfully contend that these actions do not constitute a complete or adequately escalated interbank recovery process. \n\nBasis of Complaint The banks conclusion that recovery efforts were exhausted appears to rely on limited and largely passive actions rather than a sustained and escalated recovery effort. \n\nSpecifically : A single Hold Harmless Letter, followed by XXXX delayed follow-up, does not demonstrate continuous or escalated recovery activity. \nThe absence of a meaningful responseor receipt of only generic responsesfrom the receiving bank should trigger additional escalation steps, not closure of the investigation. \nChase has indicated that it was unable to advance the matter beyond standard requests ; however, a lack of response or generic replies from the beneficiary bank does not eliminate the sending banks responsibility to pursue escalation through alternative channels. \nChase has not provided evidence that it attempted escalation beyond routine recall processes, such as engaging higher-level interbank contacts, specialized fraud or risk teams, or additional communication channels. \nNo clear criteria or documented standard has been provided to justify the determination that recovery efforts were fully exhausted. \n\nInterbank recovery procedures are not passive and do not conclude solely due to lack of response or non-substantive replies. Such circumstances require continued and escalated engagement by the sending bank. \n\nSupporting Context In prior correspondence, XXXX indicated that recovery efforts must be conducted through official bank-to-bank channels and that additional procedural steps may be available when properly initiated.\n\nAs a consumer, I do not have access to interbank communication systems, escalation channels, or indemnification mechanisms. These actions can only be performed by the sending financial institution. \n\nRequested Resolution I respectfully request that the Consumer Financial Protection Bureau : Require JPMorgan Chase Bank to provide a complete and documented timeline of all recovery actions taken, including all attempts made after the initial Hold Harmless Letter ; Determine whether Chase pursued appropriate escalation steps after receiving no response or only generic responses from the beneficiary bank ; Require Chase to clarify the internal criteria used to conclude that recovery efforts were exhausted ; Request that Chase confirm whether additional interbank escalation channels or recovery mechanisms remain available and, if so, that such actions be pursued ; Ensure that this matter is not closed based solely on limited or non-escalated recovery attempts. \n\nConclusion JPMorgan Chase has acknowledged that recovery efforts were initiated, but has not demonstrated that those efforts were actively pursued, escalated, or carried through to completionparticularly in the face of non-responsive or generic replies from the beneficiary bank. \n\nThis matter remains unresolved because the investigation was closed prematurely without sufficient evidence that all reasonable and escalated interbank recovery procedures were exhausted. \n\nThank you for your review.","date_sent_to_company":"2026-03-17T14:12:20.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"33134","tags":null,"has_narrative":true,"complaint_id":"20331156","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2026-03-17T13:59:54.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Transaction Details Wire Date : XX/XX/XXXX Amount : {$160000.00} Sending <em>Bank</em> : <em>JPMorgan</em> <em>Chase</em> <em>Bank</em> , N.A ."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[25.767427,"20331156"]},{"_index":"complaint-public-v1","_id":"21504466","_score":25.693104,"_source":{"product":"Checking or savings account","complaint_what_happened":"Complaint Against JPMorgan Chase Bank , N.A .\n\nI am writing to formally file a complaint regarding a restriction placed on my bank account by JPMorgan Chase Bank. \nOn or about XX/XX/year>. I discovered that a hold/restriction had been placed on my account ( s ), preventing me from accessing funds totaling approximately {$55000.00}. This includes both my checking and savings balances. Despite contacting the bank, I have not received a clear explanation for the hold, nor a definitive timeline for when my funds will be made available. The lack of transparency and delay in resolving this issue has caused significant financial stress and hardship.\n\nI respectfully request that JPMorgan Chase : Provide a clear and specific reason for the hold on my account. Release my funds immediately if no legal or regulatory justification exists. Provide a written explanation of any compliance review, including expected resolution timelines. This situation is urgent, as I rely on access to my funds for essential financial obligations.I appreciate your prompt attention to this matter and request a timely resolution.\n\nSincerely,","date_sent_to_company":"2026-04-22T22:40:22.000Z","issue":"Closing an account","sub_product":"Checking account","zip_code":"60586","tags":null,"has_narrative":true,"complaint_id":"21504466","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2026-04-22T22:29:13.000Z","state":"IL","company_public_response":null,"sub_issue":"Funds not received from closed account"},"highlight":{"complaint_what_happened":["Complaint Against <em>JPMorgan</em> <em>Chase</em> <em>Bank</em> , N.A .\n\nI am writing to formally file a complaint regarding a restriction placed on my <em>bank</em> account by <em>JPMorgan</em> <em>Chase</em> <em>Bank</em>. \nOn or about XX/XX/year>. I discovered that a hold/restriction had been placed on my account ( s ), preventing me from accessing funds totaling approximately {$55000.00}. This includes both my checking and savings balances."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[25.693104,"21504466"]},{"_index":"complaint-public-v1","_id":"20057896","_score":25.656631,"_source":{"product":"Checking or savings account","complaint_what_happened":"I am submitting this complaint to request regulatory review and assistance regarding mortgage payments withdrawn from my bank account that are not being credited to my mortgage loan. \nMy mortgage loan is serviced by XXXX XXXX. My mortgage payments are made from my JPMorgan Chase Bank account. On multiple occasions, JPMorgan Chase has debited my account for the full mortgage payment amount. However, XXXX repeatedly states that the payments were not received and therefore have not been credited to my loan. \nAs a result, funds have been removed from my bank account but are not reflected on my mortgage account. At this time, neither institution has been able to explain the location or disposition of these funds. \nI have repeatedly contacted both JPMorgan Chase and XXXX in an effort to resolve this issue. I have filed complaints with Chase and spoken with multiple XXXX  representatives. Each institution directs me back to the other, and neither has conducted or provided a documented trace of the payments after they were debited from my account. \nOne of the most recent attempts on my behalf to resolve this matter occurred on XX/XX/XXXX. On that date, I spoke with XXXX, a representative from JPMorgan Chase Bank, and with a XXXX  representative identified by employee ID number XXXX. During this conversation, XXXX from Chase provided ACH trace numbers for several payments that were withdrawn from my account on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. These payments were confirmed by Chase as successfully transmitted. Despite this confirmation and the existence of trace numbers, the XXXX representative stated that these payments are not reflected as credited on my mortgage account. \nThis situation raises serious concerns regarding payment processing, funds transmission, and compliance with federal consumer financial protection requirements. Once a bank debits a consumer account for an authorized payment, it has a responsibility to properly transmit the funds and maintain records sufficient to trace the transaction. Similarly, a mortgage servicer must maintain accurate payment processing and account crediting records. \nThe fact that funds have been withdrawn but can not be accounted for by either institution suggests a potential failure in payment processing controls and recordkeeping. This situation is placing my mortgage account at risk of being improperly treated as delinquent despite my having made the required payments. \nBecause these payments were confirmed as transmitted through the ACH network but have not been credited to my mortgage account, I am concerned that this matter may involve payment misapplication, failure to properly process borrower payments, or deficiencies in mortgage servicing controls. I respectfully request that this matter be reviewed for compliance with federal mortgage servicing obligations, including the requirement that servicers promptly and accurately credit borrower payments and maintain complete records of payment receipt and application. \nI respectfully request that the Office of the Comptroller of the Currency conduct a supervisory review and require JPMorgan Chase Bank and XXXX XXXX to : 1. Perform a full ACH/payment trace for each disputed mortgage payment. \n2. Identify the exact routing, transmission, and settlement path of the funds after they were debited from my account.\n\n3. Provide documentation confirming whether the payments were transmitted to XXXX or another intermediary. \n4. Ensure that all properly withdrawn payments are credited to my mortgage account without penalty, fees, or negative reporting.\n\n5. Confirm that my account will not be reported delinquent while the investigation is ongoing. \nI am prepared to provide supporting documentation including bank statements, payment confirmations, ACH trace numbers, and records of my communications with both institutions. \nGiven the seriousness of funds being withdrawn from a consumer account without being properly credited to the intended loan obligation, I am requesting regulatory intervention to ensure a complete accounting of the funds and prompt correction of my mortgage account. This issue appears to involve multiple payments and may reflect a systemic payment processing failure rather than a single isolated transaction.\n\nBecause these payments were debited from my account through the Automated Clearing House ( ACH ) network, I am formally requesting that JPMorgan Chase initiate a full ACH trace and provide the ACH Trace Number, transmission details, and settlement information for each disputed payment pursuant to their obligations under the XXXX Operating Rules and applicable federal error-resolution requirements. If the funds can not be confirmed as delivered and credited to the intended recipient, I request that the bank treat this matter as an unresolved electronic funds transfer error and immediately investigate, document the disposition of the funds, and provisionally credit my account as required under Regulation E. \nThank you for your attention to this matter.","date_sent_to_company":"2026-03-07T01:27:51.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"100XX","tags":null,"has_narrative":true,"complaint_id":"20057896","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2026-03-07T01:23:24.000Z","state":"NY","company_public_response":null,"sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["I am submitting this complaint to request regulatory review and assistance regarding mortgage payments withdrawn from my <em>bank</em> account that are not being credited to my mortgage loan. \nMy mortgage loan is serviced by XXXX XXXX. My mortgage payments are made from my <em>JPMorgan</em> <em>Chase</em> <em>Bank</em> account. On multiple occasions, <em>JPMorgan</em> <em>Chase</em> has debited my account for the full mortgage payment amount."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[25.656631,"20057896"]},{"_index":"complaint-public-v1","_id":"18990405","_score":25.568893,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Dear Consumer Financial Protection Bureau, I respectfully submit this statement as a supporting explanation and evidence, specifically requesting that the written email sent to me by JPMorgan Chase Bank be evaluated as proof of improper handling of my international XXXX transfer and an attempt to avoid responsibility.\n\nThe transaction details are as follows : Payment Date : XX/XX/2026 Amount Sent : USD XXXX Currency : USD Transaction ID : XXXX This wire transfer was initiated through JPMorgan Chase Bank in USD, as clearly stated in the wire instructions and transaction records. However, without any written or verbal consent from me, without prior disclosure, and without my explicit authorization, the funds were converted to XXXX, resulting in an unauthorized deduction of USD XXXX. \n\nIn its written email to me, Chase Bank states that the currency conversion was performed by the intermediary bank, XXXX XXXX XXXX XXXX XXXX ( XXXX ), and based on this assertion, attempts to shift responsibility to the intermediary bank and instructs me to contact XXXX directly.\n\nThis written statement does not constitute a valid defense for Chase Bank. On the contrary, it represents a clear admission that the transaction was handled improperly.\n\nSpecifically, Chase Bank : Acknowledges in writing that an unauthorized currency conversion occurred, Fails to provide any XXXX  documentation, written instruction, or customer consent justifying such conversion, Attempts to redirect responsibility to a third-party bank with whom I have no contractual relationship.\n\nIt is critical to emphasize that : I have no contractual or direct relationship with XXXX XXXX XXXX XXXX XXXXXXXX. \nThe intermediary bank was selected, instructed, and managed entirely by JPMorgan Chase Bank.\n\nTherefore, all duties related to disclosure, consent, documentation, and transaction transparency rest solely with Chase Bank.\n\nDespite this, Chase Bank attempts to : Avoid responsibility for the transaction, Force the customer to deal with a third party, Withhold official transaction records, including the original XXXX and related XXXX  messages. \n\nEven within Chase Banks own written response : There is no evidence of my consent to currency conversion, No written instruction or XXXX message requiring such conversion is provided, No technical explanation is offered regarding when or why the transaction was altered.\n\nAccordingly, Chase Banks written statement demonstrates not that the transaction was properly executed, but rather that : An unauthorized transaction occurred, Required documentation was withheld, and Chase Bank is actively attempting to evade responsibility by shifting blame to an intermediary bank.\n\nI respectfully request that the Consumer Financial Protection Bureau evaluate this conduct as an unfair and deceptive banking practice, and require JPMorgan Chase Bank to : 1. Acknowledge responsibility for the actions of the intermediary bank it selected, 2. Provide all original XXXX documentation related to this transaction, 3. Reimburse the USD XXXX deducted through unauthorized currency conversion. \n\nThank you for your attention to this matter. \nSincerely, XXXX XXXX","date_sent_to_company":"2026-01-25T13:46:35.000Z","issue":"Unexpected or other fees","sub_product":"International money transfer","zip_code":"070XX","tags":null,"has_narrative":true,"complaint_id":"18990405","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2026-01-25T13:25:08.000Z","state":"NJ","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["The intermediary <em>bank</em> was selected, instructed, and managed entirely by <em>JPMorgan</em> <em>Chase</em> <em>Bank</em>.\n\nTherefore, all duties <em>related</em> to disclosure, consent, documentation, and transaction transparency rest solely with <em>Chase</em> <em>Bank</em>.\n\nDespite this, <em>Chase</em> <em>Bank</em> attempts to : Avoid responsibility for the transaction, Force the customer to deal with a third party, Withhold official transaction records, including the original XXXX and <em>related</em> XXXX  messages."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[25.568893,"18990405"]},{"_index":"complaint-public-v1","_id":"4733506","_score":25.366669,"_source":{"product":"Mortgage","complaint_what_happened":"I filed a complaint sometime in XXXX of XXXX, Consumer Financial Protection Bureau, Complaint ID XXXX, JP Morgan/CHASE Reference XXXX XXXX XXXX JPMorgan/CHASE responded in a letter dated XX/XX/2021 that \" JPMorgan Chase Bank was the Trustee for the mortgage securities trust of which the loan was a part. '' Require JPMorgan Chase Bank to identify the deed of trust instrument number it was a part of AND state the securitization date of the? i.e. promissory note, account, other. Reveal whether JPMorgan Chase Bank was managing a lien for a bond issued for a construction loan? or a consumer mortgage loan secured by real property single family dwelling? \n\nRequire JPMorgan Chase Bank to reveal whether it held a first or second lien and on what specific asset? i.e. Real property single family dwelling, a bond or other? Provide the date the lien was filed and instrument number. \n\nRequire JPMorgan Chase to reveal if it filed a cause of action suit of a Judicial Foreclosure of a lien for a consumer mortgage loan against XXXX XXXX XXXX, XXXX, XXXX XXXX or XXXX XXXX XXXX, XXXX? If yes, name the borrowers involved.","date_sent_to_company":"2021-09-18T08:28:45.000Z","issue":"Closing on a mortgage","sub_product":"Home equity loan or line of credit (HELOC)","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"4733506","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2021-09-18T06:43:27.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I filed a complaint sometime in XXXX of XXXX, Consumer Financial Protection Bureau, Complaint ID XXXX, JP Morgan/<em>CHASE</em> Reference XXXX XXXX XXXX <em>JPMorgan</em>/<em>CHASE</em> responded in a letter dated XX/XX/2021 that \" <em>JPMorgan</em> <em>Chase</em> <em>Bank</em> was the Trustee for the mortgage securities trust of which the loan was a part. '' Require <em>JPMorgan</em> <em>Chase</em> <em>Bank</em> to identify the deed of trust instrument number it was a part of AND state the securitization date of the? i.e. promissory note, account, other."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[25.366669,"4733506"]},{"_index":"complaint-public-v1","_id":"8467337","_score":25.277939,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Additional Concerns ... .... \n\nXXXX XXXX XXXX XXXX ( Mail XXXX XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX Delaware XXXX XXXX XXXX, OH XXXX XXXX XXXX XXXX CM # XXXX XXXX XXXX XXXX XXXX for JPMorgan Chase XXXX XXXX XXXX XXXX XXXX XXXX  New York XXXX XXXX # XXXX Names and titles frequently used by this company : JPMorgan Chase Bank , N.A . \nJPMCB CARD XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX Chase XXXX JPMorgan Chase-Auto Finance RE : Account ending in redacted* Account number ending in redacted* ( why are there two account numbers for the same alleged account? ) Reference Number : redacted* It appears theres is a great deal of confusion, I appreciate the opportunity to address JPMorgan Chase Bank , N.A . however ; I did not mail a validation notice to JPMorgan Chase Bank , N.A . being the alleged debt was transferred/contracted/sold to XXXX XXXX XXXX. \n\nA validation of debt notice was received at XXXX XXXXXXXX XXXX  headquarters ( on XX/XX/2024 via the USPS ) XXXX XXXX XXXX, was to provide all valid contractual agreements authorizing the usage of my private property also referred to as my social security number. XXXX XXXX XXXX, was also requested to answer how my social security number was obtained. \n\nAn unknown authorized representative of XXXX XXXX XXXX, contacted JPMorgan Chase Bank , N.A . due to their failure to provide an honorable contractual agreement for the equitable exchange of goods and/or services to me. \n\nPer Cardmember Services notice dated XX/XX/2024 : I did not contact JPMorgan Chase Bank , N.A . directly it was in reference with including the alleged original creditor. \n\nI did not request billing statements from Cardmember Service or Card Executive Offices on behalf of JPMorgan Chase Bank, N.A ; the ORIGINAL SIGNED, WET INK INSTRUMENT OF INDEBTEDNESS IN ITS ORIGINAL FORM was requested as it identifies XXXX XXXX XXXX, as honorable Holders in Due Course. \n\nAccording to Card XXXX Offices notice dated XX/XX/2024 : the alleged debt was NOT sold to XXXX XXXX XXXX ; XXXX XXXX XXXX, is in no way affiliated with JPMorgan Chase Bank , N.A . There are no supporting documents proving a partnership with XXXX XXXX XXXX, & JPMorgan Chase Bank , N.A . as provided on the XXXX XXXX XXXX the Internal Revenue Service, and the Secretary of States public websites. \n\nTherefore ; How was my personal information obtained/accessed by XXXX XXXX XXXX XXXX Note : XXXX XXXX XXXX, refers to JPMorgan Chase Bank , N.A . as their client. ( Why would XXXX XXXX XXXX, attempt to collect an alleged debt on behalf of JPMorgan Chase Bank , N.A.? ) Provide the clear and legible ORIGINAL SIGNED, WET INK INSTRUMENT OF INDEBTEDNESS IN ITS ORIGINAL FORM. \n\nAlso, provide all additional pages with all proprietary information as it contains the information required to prove JPMorgan Chase Bank , N.A . are Holders in Due Course. As stated in the notice dated XX/XX/2024 Note : This letter is sent only in request for the ORIGINAL SIGNED, WET INK INSTRUMENT OF INDEBTEDNESS IN ITS ORIGINAL FORM. \n\nDue to the Card Executive office stating Unless you have additional concerns, we will not respond to another request from you to validate your debt. Im a bit confused as I have a right to request validation of an alleged debt when in-fact JPMorgan Chase Bank , N.A . is responsible for sharing my private information with XXXX XXXX XXXX. JPMorgan Chase Bank , N.A . failed to provide a valid explanation as to how this matter occurred. \n\nAs a courtesy, JPMorgan Chase Bank , N.A . will receive duplicate Validation Notices to each address provided above. Why would the Card Executive office encourage me not to challenge wrong doing against myself? Do I not have a right to protect myself? \n\nI would like to settle this matter honorably ; accompanied with JPMorgan Chase Bank, N.A.s assistance to provide what is requested, this matter will be solved as quickly as possible.\n\nKindly provide an authorized representative on behalf of JPMorgan Chase Bank , N.A . to enhance communication between each party. \n\nAll supporting proof is attached","date_sent_to_company":"2024-03-05T17:10:32.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"29615","tags":null,"has_narrative":true,"complaint_id":"8467337","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2024-03-03T14:25:53.000Z","state":"SC","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":[") Reference Number : redacted* It appears theres is a 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