{"took":977,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":130481,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"4761328","_score":39.08517,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"JPMORGAN CHASE BANK did not return all of the recalled funds after XXXX initiated the recall process. This case is related to the investment scam reported on XX/XX/2021, referenced to cfbp complaint # XXXX. JPMORGAN CHASE BANK stated that there are no more funds left in the fraudulent account and did not pursue to follow the money to recall outgoing funds from their fraudulently opened account ( s ) to assist in the recovery of these funds. JPMORGAN CHASE BANK showed deficiency in following KYC compliance program requirements and knowing their customer 's financial affairs. JPMORGAN CHASE BANKs system of internal controls did not effectively identify or address the KYC related risks that existed or that were related to the customers or accounts that shall have been viewed as high risk allowing fraudsters to open accounts and operate fraudulent activities and processing in/outgoing wire transfers using Banks accounts as a media to facilitate fraud. JPMORGAN CHASE BANKs management was ineffective in overseeing JPMORGAN CHASE BANKs day-to-day compliance with the KYC regulations and knowing their customer 's financial affairs. JPMORGAN CHASE BANKs KYC-related deficiencies demonstrate that JPMORGAN CHASE BANKs compliance program was ineffective, did not comply with the regulations, and was insufficient to ensure identification of and monitoring for suspicious activities. JPMORGAN CHASE BANK did not detect or investigate suspicious activities to determine whether XXXX filings were appropriate. JPMORGAN CHASE BANK failed to investigate suspicious activities occurring in their customer accounts related to money inflow and outflow activities. Bank did not adequately monitor for suspicious cash, wire, or monetary instrument transactions. In particular, JPMORGAN CHASE BANK failed to identify or to monitor potentially suspicious activity pertaining to incoming wire transfers and their immediate outgoing wire transfers structured to move the money quickly out of the accounts indicating fraudulent activities. JPMORGAN CHASE BANK failed to know their customer 's financial affairs in terms of source of income. JPMORGAN CHASE BANK failed to undertake sufficient due diligence regarding the source of funds being deposited into their customer account ( s ) as well as the outflow of the funds from their accounts. JPMORGAN CHASE BANK did not collect or maintain sufficient information about its banking customers.\n\nIn conclusion, JPMORGAN CHASE BANK engaged in violations of XXXX, know your customer financial affairs, and Suspicious Activity Reporting. \n\nThe Bank 's failure to comply with these regulations caused substantial distress for the unaware customers falling into the investment scam operated by the Banks customers. \n\nJPM Chase Bank responded to XXXX handling the recall of my funds wired out from my XXXX account into two JPM Chase Banks customer fraudulent accounts returning only {$100000.00} out of {$230000.00} as follows : 1. The Bank recognized the problem returning partially {$100000.00} out of {$200000.00} wire transferred to JPMORGAN CHASE BANK, NA-XXXX  Account XXXX for XXXX XXXX XXXX at XXXX XXXX XXXX XXXX XXXX XXXX in XXXX, XXXX XXXX XXXX stating that the rest of the funds are gone. \n\n2. The Bank stated that there are no funds available in the JPMORGAN CHASE BANK, NA account XXXX for XXXX XXXX at XXXX XXXX, FL XXXX where I wire transferred {$39000.00} ; therefore, the Bank refused to return lost funds.","date_sent_to_company":"2021-09-28T20:04:18.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"601XX","tags":null,"has_narrative":true,"complaint_id":"4761328","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2021-09-28T19:52:43.000Z","state":"IL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["<em>JPMORGAN</em> <em>CHASE</em> BANKs management was ineffective in overseeing <em>JPMORGAN</em> <em>CHASE</em> BANKs day-to-day compliance with the <em>KYC</em> regulations and knowing their customer 's financial affairs. <em>JPMORGAN</em> <em>CHASE</em> BANKs <em>KYC-related</em> <em>deficiencies</em> <em>demonstrate</em> that <em>JPMORGAN</em> <em>CHASE</em> BANKs compliance program was ineffective, did not comply with the regulations, and was insufficient to ensure identification of and monitoring for suspicious activities."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[39.08517,"4761328"]},{"_index":"complaint-public-v1","_id":"4761489","_score":30.590284,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"JPMORGAN CHASE BANK did not return all of the recalled funds after XXXX initiated the recall process. This case is related to the investment scam reported on XX/XX/2021, referenced to cfbp complaint # XXXX. JPMORGAN CHASE BANK stated that there are no more funds left in the fraudulent account and did not pursue to follow the money to recall outgoing funds from their fraudulently opened account ( s ) to assist in the recovery of these funds. JPMORGAN CHASE BANK showed deficiency in following XXXX  compliance program requirements and knowing their customer 's financial affairs. JPMORGAN CHASE BANKs system of internal controls did not effectively identify or address the XXXX  related risks that existed or that were related to the customers or accounts that shall have been viewed as high risk allowing fraudsters to open accounts and operate fraudulent activities and processing in/outgoing wire transfers using Banks accounts as a media to facilitate fraud. XXXXPMORGAN CHASE BANKs management was ineffective in overseeing JPMORGAN CHASE BANKs day-to-day compliance with the XXXX  regulations and knowing their customer 's financial affairs. JPMORGAN CHASE BANKs XXXX-related deficiencies demonstrate that JPMORGAN CHASE BANKs compliance program was ineffective, did not comply with the regulations, and was insufficient to ensure identification of and monitoring for suspicious activities. JPMORGAN CHASE BANK did not detect or investigate suspicious activities to determine whether XXXX filings were appropriate. JPMORGAN CHASE BANK failed to investigate suspicious activities occurring in their customer accounts related to money inflow and outflow activities. Bank did not adequately monitor for suspicious cash, wire, or monetary instrument transactions. In particular, JPMORGAN CHASE BANK failed to identify or to monitor potentially suspicious activity pertaining to incoming wire transfers and their immediate outgoing wire transfers structured to move the money quickly out of the accounts indicating fraudulent activities. JPMORGAN CHASE BANK failed to know their customer 's financial affairs in terms of source of income. JPMORGAN CHASE BANK failed to undertake sufficient due diligence regarding the source of funds being deposited into their customer account ( s ) as well as the outflow of the funds from their accounts. JPMORGAN CHASE BANK did not collect or maintain sufficient information about its banking customers. \nIn conclusion, JPMORGAN CHASE BANK engaged in violations of XXXX, know your customer financial affairs, and Suspicious Activity Reporting. \nThe Bank 's failure to comply with these regulations caused substantial distress for the unaware customers falling into the investment scam operated by the Banks customers. \nJPM Chase Bank responded to XXXX handling the recall of my funds wired out from my XXXX account into two JPM Chase Banks customer fraudulent accounts returning only {$100000.00} out of {$230000.00} as follows : 1. The Bank recognized the problem returning partially {$100000.00} out of {$200000.00} wire transferred to JPMORGAN CHASE BANK, NA-3669 Account XXXX for XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX in XXXX, XXXX XXXX XXXX stating that the rest of the funds are gone. \n\nXXXX. The Bank stated that there are no funds available in the XXXX CHASE BANK, NA account XXXX for XXXX XXXX at XXXX XXXX, FL XXXX where I wire transferred {$39000.00} ; therefore, the Bank refused to return lost funds.","date_sent_to_company":"2021-09-28T21:30:50.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"601XX","tags":null,"has_narrative":true,"complaint_id":"4761489","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2021-09-28T21:25:44.000Z","state":"IL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["XXXXPMORGAN <em>CHASE</em> BANKs management was ineffective in overseeing <em>JPMORGAN</em> <em>CHASE</em> BANKs day-to-day compliance with the XXXX  regulations and knowing their customer 's financial affairs. <em>JPMORGAN</em> <em>CHASE</em> BANKs XXXX-<em>related</em> <em>deficiencies</em> <em>demonstrate</em> that <em>JPMORGAN</em> <em>CHASE</em> BANKs compliance program was ineffective, did not comply with the regulations, and was insufficient to ensure identification of and monitoring for suspicious activities."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[30.590284,"4761489"]},{"_index":"complaint-public-v1","_id":"13015756","_score":25.795696,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Reference : Sloppy data matching processes by Chase, JPMorgan, JPMorgan Chase and XXXX have falsely reported me dead Chase, JPMorgan, JPMorgan Chase and XXXX have declared me dead when I am very much alive. I discovered this false reporting at a very critical point in my life and an inopportune stressful time. \n\nPlease investigate why Chase, JPMorgan, JPMorgan Chase and XXXX failed to do a better job of cross-referencing and fact-checking the information they receive from credit reporting agencies, lenders and the government. \n\nChase, JPMorgan, JPMorgan Chase and XXXX should be legally required to obtain a copy of a death certificate or some other documentation, rather than just accepting the deceased code from another reporting entity as truth. \n\nI attempted to resolve this sloppy reporting multiple times on the phone and twice in person, to no avail. Chase, JPMorgan, JPMorgan Chase have repeatedly given me the runaround ( ignoring me ). \n\nThe legal mandate on Chase, JPMorgan, JPMorgan Chase and XXXX should be to follow reasonable procedures to assure the maximum possible accuracy of their records, and I believe that standard, in my case, has not been met. \n\nWhat I mean by this is, \" It should be easy to demonstrate, when there is a live client in the bank with proper forms of identification and written proof, that the client is in fact not dead. XXXX XXXX and XXXX XXXX at Chase Bank ( XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX ) failed at this standard. They told me to leave the bank without helping to resolve the issue. \n\nThis sloppy data matching process and failing to resolve the matter in person has been a real nightmare for me. \n\nMy accounts have been frozen and I have been denied all credit. \n\nThis error has caused huge consequences in my XXXX XXXX XXXX XXXX XXXX XXXX XXXX \n\nPlease investigate and keep me informed. \n\nXXXX XXXX XXXX","date_sent_to_company":"2025-04-23T13:56:42.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"32962","tags":"Older American","has_narrative":true,"complaint_id":"13015756","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-04-16T21:27:34.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Reference : Sloppy data matching processes by <em>Chase</em>, <em>JPMorgan</em>, <em>JPMorgan</em> <em>Chase</em> and XXXX have falsely reported me dead <em>Chase</em>, <em>JPMorgan</em>, <em>JPMorgan</em> <em>Chase</em> and XXXX have declared me dead when I am very much alive. I discovered this false reporting at a very critical point in my life and an inopportune stressful time."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[25.795696,"13015756"]},{"_index":"complaint-public-v1","_id":"7204186","_score":25.23624,"_source":{"product":"Debt collection","complaint_what_happened":"I am writing to file a formal complaint against JPMorgan Chase, regarding an erroneous {$5800.00} charge-off that has been added to my credit report. Despite my repeated attempts to rectify this issue, JPMorgan Chase has failed to provide any evidence substantiating the legitimacy of this debt. I have sent three letters to the company requesting proof of ownership and clarification, yet I have received no response other than a document requiring me to demonstrate that the debt is not mine. This unresponsive behavior has led me to seek assistance in resolving this matter through the appropriate channels. \n\nAs a consumer who prioritizes maintaining an accurate credit history, I am deeply concerned about the potential implications of this false debt on my financial well-being. The actions of JPMorgan Chase in neglecting to address my legitimate concerns have not only caused undue stress but have also violated my rights under the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ). \n\nI have attached copies of the three letters I previously sent to JPMorgan Chase, along with proof of delivery, to demonstrate my earnest efforts in resolving this matter directly with the company. I kindly request that these documents be included as part of my complaint for your thorough review and assessment. \n\nI hope that your intervention will encourage JPMorgan Chase to acknowledge their error, rectify the situation promptly, and take necessary steps to prevent similar incidents in the future. I eagerly anticipate your response and the resolution of this unfortunate situation. \n\nThank you for your attention to this matter.","date_sent_to_company":"2023-07-04T20:33:28.000Z","issue":"Attempts to collect debt not owed","sub_product":"Credit card debt","zip_code":"27511","tags":null,"has_narrative":true,"complaint_id":"7204186","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2023-07-04T20:09:35.000Z","state":"NC","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["The actions of <em>JPMorgan</em> <em>Chase</em> in neglecting to address my legitimate concerns have not only caused undue stress but have also violated my rights under the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ). \n\nI have attached copies of the three letters I previously sent to <em>JPMorgan</em> <em>Chase</em>, along with proof of delivery, to <em>demonstrate</em> my earnest efforts in resolving this matter directly with the company."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[25.23624,"7204186"]},{"_index":"complaint-public-v1","_id":"8263076","_score":24.979008,"_source":{"product":"Mortgage","complaint_what_happened":"Chase Bank caused irreparable harm on XX/XX/XXXX when officers of the Court for JPMorgan Chase Bank, XXXX XXXX, XXXX # XXXX and XXXX XXXX, XXXX # XXXX intentionally violated Regulation X and sold my personal residence at a Sheriff Sale in XXXX XXXX, IL. \nJPMorgan Chase and its Officers of the Court received two Loan mitigation applications dated XX/XX/XXXX and XX/XX/XXXX and made material misrepresentations to the Court that JPMorgan Chase reviewed the Loan mitigation applications per Regulation X. The XX/XX/XXXX and XX/XX/XXXX Loan mitigation applications were received by JPMorgan Chase Bank within 45 days or more before the XX/XX/XXXX foreclosure sale as required by the Regulation X servicing rule. ( CFBP complaint XXXX and XXXX ). \nRegulation X requires servicers to maintain policies and procedures reasonably designed to maintain polices and procedures reasonably designed to achieve specific goals that include : providing timely and accurate information ; properly evaluating loss mitigation applications ; facilitating oversight of and compliance by service providers ; and facilitating transfer of information during servicing transfers. 12 CFR 1024.38 ( a ). ( b ). \nJPMorgan Chase Bank signed XXXX consent orders issued by the Office of the Comptroller of the Currency ( OCC ), The Office of Thrift Supervision ( OTS ) and The Federal Reserve Board ( FRB ) to and Independent Foreclosure Review to address and correct deficiencies in the mortgage servicing and foreclosure processing as stated in CFPB complaint # XXXX and CFPB complaint # XXXX. ( Attached ) Servicing rules require that if a servicer receives a loss mitigation application 45 days or more before a foreclosure sale, it must notify the borrower in writing within five days to acknowledge receipt of the application and whether it is complete or incomplete. \n\nJPMorgan Chase Bank and JP Morgan Chase Bank Officers of the court made material misrepresentations to the Court and intentionally failed to comply with XXXX Consent Orders and Regulation X servicing rules to cause irreparable harm to its customers.","date_sent_to_company":"2024-02-02T05:25:41.000Z","issue":"Struggling to pay mortgage","sub_product":"Conventional home mortgage","zip_code":"60030","tags":null,"has_narrative":true,"complaint_id":"8263076","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2024-02-02T03:09:23.000Z","state":"IL","company_public_response":null,"sub_issue":"Foreclosure"},"highlight":{"complaint_what_happened":["<em>JPMorgan</em> <em>Chase</em> and its Officers of the Court received two Loan mitigation applications dated XX/XX/XXXX and XX/XX/XXXX and made material misrepresentations to the Court that <em>JPMorgan</em> <em>Chase</em> reviewed the Loan mitigation applications per Regulation X. The XX/XX/XXXX and XX/XX/XXXX Loan mitigation applications were received by <em>JPMorgan</em> <em>Chase</em> Bank within 45 days or more before the XX/XX/XXXX foreclosure sale as required by the Regulation X servicing rule. ( CFBP complaint XXXX and XXXX )."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[24.979008,"8263076"]},{"_index":"complaint-public-v1","_id":"13917970","_score":23.656496,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX SSN : XXXX DOB : XXXX XXXXXXXX Date : [ Insert Todays Date ] To : JPMorgan Chase Bank , N.A . \nMail Code XXXX XXXX XXXX XXXX XXXX XXXX LA XXXX EIN : XXXX Subject : Dispute of Charge-Off Reporting Account XXXX XXXX XXXX XXXX XXXX XXXX Dear JPMorgan Chase Bank, N.A. , I am writing to formally dispute the charge-off reported on my credit file for the account referenced above. Based on my review and publicly available information, it appears this debt may have been securitized, which raises concerns about your authority to report it as a charge-off.\n\nSpecifically, I am disputing the following : Accuracy of Charge-Off Reporting : If the debt was securitized and the receivables were transferred to a trust, JPMorgan Chase Bank , N.A . may no longer hold the debt in its portfolio. Therefore, reporting a charge-off may not be accurate or compliant with the Fair Credit Reporting Act ( FCRA ).\n\nValidation of Debt : I request detailed, debt-level documentation proving that JPMorgan Chase Bank , N.A . retained the authority to report the charge-off after securitization. This should include a solid chain of authority demonstrating the assignment or reassignment of the debt back to JPMorgan Chase Bank, N.A., evidence of the debts transfer, the balance at the time of transfer, and any agreements validating JPMorgan Chase Bank , N.A . 's continued reporting authority for this debt. \nPotential Double Recovery : If the debt was sold or securitized, JPMorgan Chase Bank , N.A . may have already been compensated for this debt through the securitization process. In such a case, reporting the debt as a charge-off could mislead credit reporting agencies and harm me as a consumer.\n\nIf you are unable to fully validate this reporting with proper documentation within 30 days, I request that you immediately delete this account from all consumer reporting agencies. Failure to resolve this may result in regulatory complaints or legal action. \n\nSincerely, XXXX XXXX","date_sent_to_company":"2025-06-05T17:54:48.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"23234","tags":null,"has_narrative":true,"complaint_id":"13917970","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-06-05T17:49:44.000Z","state":"VA","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Validation of Debt : I request detailed, debt-level documentation proving that <em>JPMorgan</em> <em>Chase</em> Bank , N.A . retained the authority to report the charge-off after securitization. This should include a solid chain of authority <em>demonstrating</em> the assignment or reassignment of the debt back to <em>JPMorgan</em> <em>Chase</em> Bank, N.A., evidence of the debts transfer, the balance at the time of transfer, and any agreements validating <em>JPMorgan</em> <em>Chase</em> Bank , N.A . 's continued reporting authority for this debt."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[23.656496,"13917970"]},{"_index":"complaint-public-v1","_id":"17053587","_score":22.759512,"_source":{"product":"Credit card","complaint_what_happened":"This complaint is filed by XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX, the authorized representative for XXXX XXXX XXXX, against JPMorgan Chase Bank , N.A . ( JPMCB CARD Services ) for multiple violations of the Fair Credit Reporting Act ( FCRA ). On XX/XX/year>, XXXX XXXX submitted a formal FCRA dispute notifying JPMorgan Chase of inaccurate and unverifiable information being reported on her JPMCB CARD account. Despite receiving notice, the furnisher has continued to report inconsistent and false data to all major credit bureaus, including conflicting remarks such as Closed by Credit Grantor, Closed or Paid, and In Good Standing, as well as differing last activity dates and inaccurate payment histories.\n\nThese discrepancies prove that JPMorgan Chase has failed to maintain maximum possible accuracy under FCRA 607 ( b ) and neglected its duty to conduct a proper reinvestigation as required by FCRA 623 ( b ) ( 1 ). The bank also violated FCRA 623 ( a ) ( 1 ) ( A ) and 623 ( a ) ( 2 ) by continuing to furnish information it could not verify and by failing to provide any supporting documentation such as the original signed agreement, payment records, or reinvestigation results. This conduct demonstrates willful noncompliance and a disregard for consumer rights, causing XXXX XXXX emotional distress, reputational harm, and denial of fair credit opportunities. \n\nOn behalf of XXXX XXXX, her representative demands that JPMorgan Chase immediately delete the disputed account from all credit bureaus or provide full substantiation with verifiable documentation. A written response confirming compliance should be sent to both the consumer and her representative. \n\nJPMorgan Chase Banks continued reporting of unverified and inconsistent data after receiving a formal FCRA dispute constitutes a clear violation of federal law. Therefore, XXXX XXXX, through XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX, respectfully requests that the Consumer Financial Protection Bureau ( CFPB ) take enforcement action compelling JPMorgan Chase to either validate or permanently delete the disputed account and ensure full adherence to all provisions of the FCRA. JPMCB - CARD SERVICE XXXX","date_sent_to_company":"2025-11-05T10:27:09.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"General-purpose credit card or charge card","zip_code":"11219","tags":null,"has_narrative":true,"complaint_id":"17053587","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-11-05T10:23:17.000Z","state":"NY","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["This complaint is filed by XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX, the authorized representative for XXXX XXXX XXXX, against <em>JPMorgan</em> <em>Chase</em> Bank , N.A . ( JPMCB CARD Services ) for multiple violations of the Fair Credit Reporting Act ( FCRA ). On XX/XX/year>, XXXX XXXX submitted a formal FCRA dispute notifying <em>JPMorgan</em> <em>Chase</em> of inaccurate and unverifiable information being reported on her JPMCB CARD account."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[22.759512,"17053587"]},{"_index":"complaint-public-v1","_id":"16991342","_score":22.730877,"_source":{"product":"Checking or savings account","complaint_what_happened":"Subject : Unauthorized Check Cashed by Chase Bank Altered Payee Line Bank Involved : JPMorgan Chase Bank Issue Type : Fraudulent Transaction / Check Alteration Description of the Issue : A check issued by the XXXXXXXX XXXX XXXXXXXX ( Check # XXXX ) was fraudulently altered to change the payee line and subsequently cashed by JPMorgan Chase Bank. The original check was legitimate and issued to a different payee. The alteration was confirmed by the XXXX XXXX XXXXXXXX via a sworn affidavit, which was submitted to Chase Bank through our bank, XXXX Bank, as part of a Presentment Warranty Breach claim under UCC 4-208. \nChase Bank responded by denying the claim, stating the item was counterfeit rather than altered, and therefore not subject to warranty breach. This contradicts the affidavit and supporting documentation provided. \nAdditionally, the same individual attempted to cash a second fraudulent check, which Chase Bank identified and returned as fraudulent. This demonstrates Chases awareness of the fraudulent activity and raises further concerns about their handling of the first item. \nImpact : The funds were wrongfully withdrawn and the rightful payee was not paid. We are seeking recovery of the funds and accountability for the breach of presentment warranties.","date_sent_to_company":"2025-11-03T17:55:11.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"754XX","tags":null,"has_narrative":true,"complaint_id":"16991342","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-11-03T17:32:56.000Z","state":"TX","company_public_response":null,"sub_issue":"Funds not handled or disbursed as instructed"},"highlight":{"complaint_what_happened":["Subject : Unauthorized Check Cashed by <em>Chase</em> Bank Altered Payee Line Bank Involved : <em>JPMorgan</em> <em>Chase</em> Bank Issue Type : Fraudulent Transaction / Check Alteration Description of the Issue : A check issued by the XXXXXXXX XXXX XXXXXXXX ( Check # XXXX ) was fraudulently altered to change the payee line and subsequently cashed by <em>JPMorgan</em> <em>Chase</em> Bank. The original check was legitimate and issued to a different payee."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[22.730877,"16991342"]},{"_index":"complaint-public-v1","_id":"8746612","_score":22.39939,"_source":{"product":"Checking or savings account","complaint_what_happened":"Subject : Complaint Regarding Mishandling of Personal Information by JPMorgan Chase To Whom It May Concern, I am writing to file a formal complaint regarding an incident that occurred during my visit to the JPMorgan Chase branch located at XXXX XXXX XXXX XXXX, XXXX XXXX, CA, on XX/XX/2024, at approximately XXXXXXXX XXXX. During my visit, I interacted with XXXX XXXX, a Relationship Banker, concerning inquiries about my accounts, specifically my CD and credit cards. \n\nMy concern arises from an unsettling interaction regarding the handling of my personal information, particularly my Social Security Number ( SSN ). XXXX XXXX requested my SSN in order to provide me with a copy of my tax XXXX. Upon her request, I reluctantly provided my SSN, which she then proceeded to write down on a piece of paper. \n\nSubsequently, XXXX XXXX left her office, ostensibly to retrieve the requested document. Upon her return, she provided me with the necessary paperwork but failed to return the piece of paper containing my SSN. When I inquired about its whereabouts, XXXX XXXX informed me that she had shredded it in another office. \n\nThis explanation is deeply troubling for several reasons. Firstly, as a customer, I am entitled to the utmost protection of my personal information. The fact that my SSN was written down and subsequently removed from my presence without my consent raises serious concerns about the security protocols in place at JPMorgan Chase. \n\nMoreover, the manner in which my SSN was handled leaves me with no assurance of its secure disposal. XXXX XXXX XXXX assertion that she shredded it in another office, away from my observation, creates a significant lapse in accountability. Without concrete evidence of its destruction, I am left vulnerable to the possibility of identity theft or unauthorized access to my personal information. \n\nI find it unacceptable that I am now left with no recourse to verify the disposal of my SSN and ensure the protection of my identity. This situation not only undermines my confidence in JPMorgan Chase 's commitment to safeguarding customer information but also exposes me to potential financial and personal harm. \n\nTherefore, I am formally requesting a thorough investigation into this matter by the Consumer Financial Protection Bureau ( CFPB ). I urge the CFPB to assess JPMorgan Chase 's procedures for handling sensitive customer information and to take appropriate action to rectify any deficiencies discovered. \n\nFurthermore, I demand that JPMorgan Chase provide me with a detailed account of the steps taken to dispose of my SSN and implement measures to prevent similar incidents from occurring in the future. As a loyal customer, I expect nothing less than the highest standards of privacy and security from my financial institution. \n\nThank you for your prompt attention to this matter. I trust that the CFPB will take the necessary steps to address my concerns and safeguard the interests of consumers. \n\nSincerely, XXXX XXXX XXXX XXXX","date_sent_to_company":"2024-04-12T22:36:53.000Z","issue":"Managing an account","sub_product":"Other banking product or service","zip_code":"92887","tags":null,"has_narrative":true,"complaint_id":"8746612","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2024-04-11T06:57:26.000Z","state":"CA","company_public_response":null,"sub_issue":"Problem accessing account"},"highlight":{"complaint_what_happened":["This situation not only undermines my confidence in <em>JPMorgan</em> <em>Chase</em> 's commitment to safeguarding customer information but also exposes me to potential financial and personal harm. \n\nTherefore, I am formally requesting a thorough investigation into this matter by the Consumer Financial Protection Bureau ( CFPB ). I urge the CFPB to assess <em>JPMorgan</em> <em>Chase</em> 's procedures for handling sensitive customer information and to take appropriate action to rectify any <em>deficiencies</em> discovered."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[22.39939,"8746612"]},{"_index":"complaint-public-v1","_id":"1784992","_score":22.27933,"_source":{"product":"Credit card","complaint_what_happened":"On XXXX XXXX, XXXXThe Office of the Comptroller of the Currency ( OCC ) today announced an enforcement action against JPMorgan Chase Bank, N.A., XXXX, Ohio, JPMorgan Bank and Trust Company, N.A., XXXX XXXX, California, and Chase Bank USA, N.A., XXXX, Delaware ( collectively, the bank ), for unsafe or unsound practices in connection with the bank 's non-home loan debt collection litigation practices and the bank 's non-home loan compliance with the Servicemembers Civil Relief Act ( SCRA ). The enforcement action requires the bank to provide remediation to affected consumers and to correct deficiencies in the bank 's practices and procedures related to the preparation and notarization of affidavits and other sworn documents used in the bank 's debt collection litigation and its SCRA compliance program. The OCC 's action also directs the bank to improve its debt collection litigation policies, procedures and practices to ensure that affidavits and other sworn documents used in connection with non-home loan debt collection litigation are accurate, based on the personal knowledge of the bank employee signing the documents, or other applicable standard, and are notarized in accordance with all applicable legal requirements. The OCC 's action also directs the bank to conduct a review of all non-home lending debt collection litigation at the bank from XXXX XXXX, XXXX until present, and all non-home lending SCRA accounts at the bank from XXXX XXXX until present, to identify consumers eligible for remediation as a result of the deficiencies and unsafe or unsound practices cited by the OCC. Furthermore JPMORGAN and it 's collectors filed lawsuits and obtained judgments against consumers using false and deceptive affidavits and other documents that were prepared without following required procedures, a practice commonly referred to as \" robo-signing. '' These practices misled consumers and courts and caused consumers to pay false or incorrect debt and incur legal expenses and court fees to defend against invalid or excessive claims. The agreement also ensures that Chase will fulfill {$50.00} XXXX in consumer restitution through a separate XXXX consent order reached with the Office of the Comptroller of the Currency. I believe I fall under this criteria being my account was absorbed by JPMORGAN from WAMU during XXXX. And the premium I paid for my card at the time, that had a hardship relief clause for an emergency that if you lost your job. Which was not honored, once the account was taken over. Once it was taken over it was put into collections. And my account was sold and handled by at least three different companies. I know the amount I owed to wamu, was far less than that which I paid in court. By about XXXX dollars. Prior to the lost of my job my account was at XXXX and in good standing.","date_sent_to_company":"2016-02-11T19:53:27.000Z","issue":"Sale of account","sub_product":null,"zip_code":"46224","tags":null,"has_narrative":true,"complaint_id":"1784992","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2016-02-11T19:53:26.000Z","state":"IN","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["On XXXX XXXX, XXXXThe Office of the Comptroller of the Currency ( OCC ) today announced an enforcement action against <em>JPMorgan</em> <em>Chase</em> Bank, N.A., XXXX, Ohio, <em>JPMorgan</em> Bank and Trust Company, N.A., XXXX XXXX, California, and <em>Chase</em> Bank USA, N.A., XXXX, Delaware ( collectively, the bank ), for unsafe or unsound practices in connection with the bank 's non-home loan debt collection litigation practices and the bank 's non-home loan compliance with the Servicemembers Civil Relief Act ( SCRA )."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[22.27933,"1784992"]},{"_index":"complaint-public-v1","_id":"3614659","_score":22.235119,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Good Afternoon, I would like to let you know that for some reason my JPMorgan Chase Bank ( https : //www.chase.com ) Slate XXXX  credit score graph ( few months record ) was lost as of XX/XX/2016 or sometime earlier. Please see following message from JPMorgan Chase Bank representative XXXX XXXX ( Chase Card Services ) on XX/XX/2016 from JPMorgan Chase Bank secure message center : I would like to share that graph tracks XXXX  Score each month, starting with first month customer enrolls into Chase Slate Credit Dashboard. Graph history will be lost if you unenrolls from XXXX scores. Also, please see following message from JPMorgan Chase Bank representative XXXX XXXX ( Chase Card Services ) on  XX/XX/2016 from JPMorgan Chase Bank secure message center : Let me share that we have replied to you on XX/XX/2016 at XXXX XXXX  EST. As per you earlier email, we have shared that graph tracks the XXXX  Score each month, starting with first month customer enrolls into Chase Slate Credit Dashboard. Graph history will be lost if you unenrolls from XXXX  scores. Would you know why I had to enroll on XX/XX/2016 in to JPMorgan Chase Bank Slate XXXX credit score option for second time in order to see my JPMorgan Chase Bank Slate XXXX credit score? I  remember enrolling in to JPMorgan Chase Bank Slate XXXX credit score option account ending XXXX shortly after I opened my credit card account with JPMorgan Chase Bank Slate account ending XXXX. Originally, I was able to see my XXXX credit progress graph on my JPMorgan Chase Bank Slate account for few months. However, when I enrolled XX/XX/2016 for second time JPMorgan Chase Bank Slate XXXX credit progress graph disappeared and it showed only JPMorgan Chase Bank Slate XXXX credit score for one month, which was XX/XX/2016. As of XX/XX/2016 my credit score according to JPMorgan Chase Bank Slate XXXX score was XXXX. I do not recall that I would ever have cancelled JPMorgan Chase Bank Slate XXXX credit score option in the past. My internet service provider XXXX account number was XXXX. Attached please see 12 documents. Please let me know if you have any questions. Sincerely, XXXX XXXX","date_sent_to_company":"2020-04-20T19:09:03.000Z","issue":"Unable to get your credit report or credit score","sub_product":"Credit reporting","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"3614659","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2020-04-20T18:52:24.000Z","state":null,"company_public_response":null,"sub_issue":"Other problem getting your report or credit score"},"highlight":{"complaint_what_happened":["Would you know why I had to enroll on XX/XX/2016 in to <em>JPMorgan</em> <em>Chase</em> Bank Slate XXXX credit score option for second time in order to see my <em>JPMorgan</em> <em>Chase</em> Bank Slate XXXX credit score? I  remember enrolling in to <em>JPMorgan</em> <em>Chase</em> Bank Slate XXXX credit score option account ending XXXX shortly after I opened my credit card account with <em>JPMorgan</em> <em>Chase</em> Bank Slate account ending XXXX. Originally, I was able to see my XXXX credit progress graph on my <em>JPMorgan</em> <em>Chase</em> Bank Slate account for few months."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[22.235119,"3614659"]},{"_index":"complaint-public-v1","_id":"3048699","_score":22.124313,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I have a {$200.00} that I personally purchased in XX/XX/2003. I attempted to redeem my XXXX XXXX money order and at my financial institution and it was returned due to a retired routing number that occurred because JPMORGAN CHASE purchased XXXX XXXX XXXX. XXXX XXXX is the Bank account XXXX XXXX had which states on the money order \" payable through XXXX XXXX ''. Because JPMORGAN Chase purchased XXXX XXXX ; JPMORGAN merged all of XXXX XXXX to JPMORGAN Chase, which makes Chase the originatiting bank to contact for redemption of money order. When contacting JPMORGAN Chase ( via phone, and email ) they said they have no records of my money order and that they will not pay me the value of my money order which they are responsible for reimbursing me because of their XXXX XXXX purchase! Attached are two emails addressing this matter. In the corresponding email JPMORGAN Chase executive office said \" JPMORGAN Chase will not reimburse you for the money order XXXX XXXX supposed to pay '' some how that email was removed from my email account by JPMORGAN Chase IT department or executive office ; some how that corresponding email was delivered and no faulty action on my behalf was removed.","date_sent_to_company":"2018-10-17T16:01:35.000Z","issue":"Problem with customer service","sub_product":"Money order","zip_code":"31404","tags":null,"has_narrative":true,"complaint_id":"3048699","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2018-10-17T15:07:47.000Z","state":"GA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I attempted to redeem my XXXX XXXX money order and at my financial institution and it was returned due to a retired routing number that occurred because <em>JPMORGAN</em> <em>CHASE</em> purchased XXXX XXXX XXXX. XXXX XXXX is the Bank account XXXX XXXX had which states on the money order \" payable through XXXX XXXX ''. Because <em>JPMORGAN</em> <em>Chase</em> purchased XXXX XXXX ; <em>JPMORGAN</em> merged all of XXXX XXXX to <em>JPMORGAN</em> <em>Chase</em>, which makes <em>Chase</em> the originatiting bank to contact for redemption of money order."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[22.124313,"3048699"]},{"_index":"complaint-public-v1","_id":"15194882","_score":22.002403,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"There was some Hard inquiries, JPMorganChase Bank Date : XX/XX/XXXX JPMorgan Chase Bank Date : XX/XX/XXXX JPMorganChase Bank Date : XX/XX/XXXX.","date_sent_to_company":"2025-08-10T17:22:44.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"37167","tags":null,"has_narrative":true,"complaint_id":"15194882","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-08-10T17:22:18.000Z","state":"TN","company_public_response":null,"sub_issue":"Credit inquiries on your report that you don't recognize"},"highlight":{"complaint_what_happened":["There was some Hard inquiries, <em>JPMorgan</em><em>Chase</em> Bank Date : XX/XX/XXXX <em>JPMorgan</em> <em>Chase</em> Bank Date : XX/XX/XXXX <em>JPMorgan</em><em>Chase</em> Bank Date : XX/XX/XXXX."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[22.002403,"15194882"]},{"_index":"complaint-public-v1","_id":"8509955","_score":21.97914,"_source":{"product":"Checking or savings account","complaint_what_happened":"I wish to file a complaint against JPMorgan Chase Bank for withdrawing a total amount of {$9700.00} from my bank account without my authorization. I demand immediate reimbursement of all funds by JPMorgan Chase Bank. \n\nHere are the details : On XX/XX/2024, JPMorgan Chase Bank made unauthorized withdrawals of {$1800.00}, {$3000.00}, {$1400.00}, {$500.00}, {$2900.00}, and {$1.00} from my bank account, totaling {$9700.00}. \nOn XX/XX/2024, upon discovering the unauthorized transactions, I immediately contacted JPMorgan Chase Bank customer service, who assisted me in filing the first claim. \nOn XX/XX/2024, JPMorgan Chase Bank customer service informed me of the rejection of reimbursement. \nOn XX/XX/2024, I filed a police report and presented it to JPMorgan Chase Bank again. The bank staff assisted me in filing the second claim. \nOn XX/XX/2024, JPMorgan Chase Bank staff once again notified me of the refusal to reimburse, stating it as the final decision, without providing any written documentation.","date_sent_to_company":"2024-03-08T06:39:59.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"11001","tags":null,"has_narrative":true,"complaint_id":"8509955","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2024-03-08T06:15:15.000Z","state":"NY","company_public_response":null,"sub_issue":"Funds not handled or disbursed as instructed"},"highlight":{"complaint_what_happened":["I wish to file a complaint against <em>JPMorgan</em> <em>Chase</em> Bank for withdrawing a total amount of {$9700.00} from my bank account without my authorization. I demand immediate reimbursement of all funds by <em>JPMorgan</em> <em>Chase</em> Bank. \n\nHere are the details : On XX/XX/2024, <em>JPMorgan</em> <em>Chase</em> Bank made unauthorized withdrawals of {$1800.00}, {$3000.00}, {$1400.00}, {$500.00}, {$2900.00}, and {$1.00} from my bank account, totaling {$9700.00}."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[21.97914,"8509955"]},{"_index":"complaint-public-v1","_id":"17325026","_score":21.971962,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On XX/XX/year>, I wired {$2500.00} from XXXX XXXX XXXX to my XXXX IRA ( Reference # XXXX ). The wire can not be completed because XXXX IRAs don't accept wires. The funds are stuck with XXXXXXXX XXXX intermediary bank, JPMorgan Chase. \nXXXX XXXX XXXX has submitted THREE recall requests to JPMorgan Chase - all rejected without explanation. XXXX confirms they never received the funds but refuses to use their commercial relationship with JPMorgan Chase to facilitate return. JPMorgan Chase customer service redirects me to XXXX. \nMy {$2500.00} has been inaccessible for 46+ days. XXXX XXXX # XXXX was closed without resolution. XXXX XXXX XXXX confirmed JPMorgan Chase is rejecting recalls but claim XXXX agents claim they \" have no control '' over their own intermediary bank and won't provide JPMorgan contact information. \nThe funds can not go forward ( XXXX won't accept ) and JPMorgan Chase improperly refuses to send them back. Standard banking practice requires returning undeliverable funds, but JPMorgan Chase rejects legitimate recalls while both companies evade responsibility.","date_sent_to_company":"2025-11-18T21:59:45.000Z","issue":"Money was not available when promised","sub_product":"Domestic (US) money transfer","zip_code":"08648","tags":null,"has_narrative":true,"complaint_id":"17325026","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-11-18T21:30:52.000Z","state":"NJ","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["The funds are stuck with XXXXXXXX XXXX intermediary bank, <em>JPMorgan</em> <em>Chase</em>. \nXXXX XXXX XXXX has submitted THREE recall requests to <em>JPMorgan</em> <em>Chase</em> - all rejected without explanation. XXXX confirms they never received the funds but refuses to use their commercial relationship with <em>JPMorgan</em> <em>Chase</em> to facilitate return. <em>JPMorgan</em> <em>Chase</em> customer service redirects me to XXXX. \nMy {$2500.00} has been inaccessible for 46+ days. XXXX XXXX # XXXX was closed without resolution."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[21.971962,"17325026"]},{"_index":"complaint-public-v1","_id":"18063554","_score":21.949274,"_source":{"product":"Debt collection","complaint_what_happened":"JPMorgan Chase Bank ( JPMCB ) is reporting a credit card account with a balance of {$42000.00} as negative on my credit reports. I have disputed this account multiple times due to inaccurate and incomplete reporting.\n\nThis is my third request for removal of this account. Despite my prior disputes, JPMCB has continued to report the account without providing sufficient documentation verifying the accuracy of the reported balance, payment history, or account status.\n\nI have not received adequate validation or evidence demonstrating that the information being furnished to the credit reporting agencies is complete, accurate, and compliant with the Fair Credit Reporting Act ( 15 U.S.C. 1681 ). Instead, the account continues to be reported without meaningful investigation or correction.\n\nDue to JPMorgan Chase Banks failure to properly investigate and substantiate the information after repeated disputes, I am requesting CFPB assistance to resolve this matter and ensure compliance with federal credit reporting requirements.","date_sent_to_company":"2025-12-16T03:30:41.000Z","issue":"Attempts to collect debt not owed","sub_product":"I do not know","zip_code":"89118","tags":null,"has_narrative":true,"complaint_id":"18063554","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-12-16T03:13:06.000Z","state":"NV","company_public_response":null,"sub_issue":"Debt was result of identity theft"},"highlight":{"complaint_what_happened":["Due to <em>JPMorgan</em> <em>Chase</em> Banks failure to properly investigate and substantiate the information after repeated disputes, I am requesting CFPB assistance to resolve this matter and ensure compliance with federal credit reporting requirements."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[21.949274,"18063554"]},{"_index":"complaint-public-v1","_id":"9346782","_score":21.947887,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"JPMorgan Chase & Co has obtained and reported nonpublic personal information about me without any agreement in effect that would authorize them to do so, in clear violation of 15 USC 1681b, and relevant identity theft statutes. I do not, nor have I ever had any account or agreement in any capacity with any JPMorgan Chase XXXX and/or subsidiary. JPMorgan Chase sent a letter to me confirming that I do not have any accounts with them in connection with a separate CFPB complaint formerly filed. JPMorgan Chase & Co obtained my consumer report at least once on XX/XX/year> from XXXX XXXX XXXX with no authorization from me. With no agreements/contracts between JPMorgan Chase & Co and myself, JPMorgan Chase is subject to relevant statutes regarding protection of NPI including but not limited to Regulation P and Regulation V.","date_sent_to_company":"2024-06-27T03:19:36.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"853XX","tags":null,"has_narrative":true,"complaint_id":"9346782","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2024-06-27T02:43:06.000Z","state":"AZ","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["<em>JPMorgan</em> <em>Chase</em> & Co obtained my consumer report at least once on XX/XX/year> from XXXX XXXX XXXX with no authorization from me. With no agreements/contracts between <em>JPMorgan</em> <em>Chase</em> & Co and myself, <em>JPMorgan</em> <em>Chase</em> is subject to relevant statutes regarding protection of NPI including but not limited to Regulation P and Regulation V."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[21.947887,"9346782"]},{"_index":"complaint-public-v1","_id":"5908918","_score":21.813873,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"In XXXX of 2022, I responded to a solicitation from JPMorgan Chase Bank, NA to apply for a United Airlines credit card. I submitted my application and after waiting several months I never received a decision letter. I spent hours and hours on the phone with various JPMorgan Chase Bank, NA representatives. I was transferred over and over and over again. No one was able to help or provide information. I continue to receive solicitations from JPMorgan Chase Bank, NA to apply for the same credit card. It is disconcerting that JPMorgan Chase Bank, NA has no regard for the Federal Equal Credit Opportunity Act. As a XXXX XXXX, I am concerned that I facing discrimination from JPMorgan Chase Bank, NA","date_sent_to_company":"2022-08-23T19:12:50.000Z","issue":"Getting a credit card","sub_product":"General-purpose credit card or charge card","zip_code":"90715","tags":null,"has_narrative":true,"complaint_id":"5908918","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2022-08-23T18:54:27.000Z","state":"CA","company_public_response":null,"sub_issue":"Delay in processing application"},"highlight":{"complaint_what_happened":["I continue to receive solicitations from <em>JPMorgan</em> <em>Chase</em> Bank, NA to apply for the same credit card. It is disconcerting that <em>JPMorgan</em> <em>Chase</em> Bank, NA has no regard for the Federal Equal Credit Opportunity Act. As a XXXX XXXX, I am concerned that I facing discrimination from <em>JPMorgan</em> <em>Chase</em> Bank, NA"],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[21.813873,"5908918"]},{"_index":"complaint-public-v1","_id":"5770865","_score":21.713293,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"XX/XX/XXXX Dear CFPB representative, Re : JPMorgan Chase Banks repeated Error and Violations regarding Error Resolution in accordance with Regulation E when notice of error is given. \n\n\nI would like to ask CFPB for assistance in addressing JPMorgan Chase Banks violations of REGULATION E and FEDERAL CONSUMER PROTECTION LAWS. \n\nJPMorgan Chase Bank and XXXX violated REGULATION E and also acted in unfair, unlawful, bad faith, and unethical business practices. \n\nPlease assist in enforcing that JPMorgan Chase Bank as my financial institution provide proper Errors Resolution and follow procedures outlined under REGULATION E.\n\nI am requesting CFPB for assistance because JPMorgan Chase Bank failed to provide me with errors resolution in accordance with Regulation E on 4 separate notices given to them, and JPMorgan Chase Bank has refused to discuss or explore this matter further. \n\nI was fraudulently induced by one individual in 4 EFT transfers with errors on XX/XX/XXXX. These fraudulently induced 4 EFT errors occurred using XXXX through Chase Mobile Banking. These fraudulently induced 4 EFT errors transfers involved 3 JPMorgan Chase bank accounts covered by EFTA regulations and Regulation E. Total sum amount of {$8500.00} for these 4 EFT errors. \n\nI notified JPMorgan Chase bank by calling JPMorgan Chase banks EFT errors reporting phone number regarding these 4 EFT errors induced by fraud and spoke to representative XXXX on XX/XX/XXXX, spoke to representative XXXX on XX/XX/XXXX, and spoke to supervisor representative XXXX on XX/XX/XXXX. \n\nI also notified JPMorgan Chase Bank by sending written notice for these 4 EFT Errors induced by fraud to JPMorgan Chase banks EFT errors mailing address and by fax on XX/XX/XXXX. JPMorgan Chase Bank have been non responsiveness and have not even acknowledged or addressed my written notice of errors sent on XX/XX/XXXX. To date, I have not received any response back to my written notice of these errors. \n\nI notified JPMorgan Chase bank of these 4 EFT errors in a timely manner, and notified them within 30 days of these EFT errors transaction date. This is within the 60 days as required under Regulation E. However, JPMorgan Chase bank violated Regulation E and failed to provide errors resolution accordingly. \n\nThere are AT LEAST 10 IDENTIFIED VIOLATIONS of REGULATION E, and 15 USC CHAPTER 41, SUBCHAPTER VI by JPMorgan Chase Bank.\n\nThe details relating to the ERROR and VIOLATIONS by JPMorgan Chase Bank regarding these 4 EFT errors transfers are outlined below.\n\nNotice of error being given to JPMorgan Chase Bank : ERROR OF NOT PROVIDING REQUESTED DOCUMENTATION AND ADDITIONAL INFORMATION WITH THESE ERRORS DETERMINATION.\n\nThis is a qualifying error under Regulation E and 15U.S.C. 1693f ( f ) Acts constituting error, ( 6 ) a consumer 's request for additional information or clarification concerning an electronic fund transfer or any documentation required by this subchapter. \n\nReference : 15U.S.C. 1693f. ( f ) https : //uscode.house.gov/view.xhtml? path=/prelim @ title15/chapter41/subchapter6 & edition=prelim Brief summary of these 4 incidents and issue with giving notice of errors to JPMorgan Chase Bank : 1.On 3 separate calls on XX/XX/XXXX XXXX XX/XX/XXXX, and XX/XX/XXXX, I gave notice of errors regarding these 4 EFT errors induced by fraud. JPMorgan Chase Bank denied to conduct reasonable investigation of these errors because these errors are XXXX transactions. JPMorgan Chase Bank representatives refused to reasonably investigate these 4 EFT errors even after being contacted multiple times.\n\n2.Letters of resolution sent to me on XX/XX/XXXX and XX/XX/XXXX regarding these errors were fraudulently stated and incorrect. JPMorgan Chase Bank refused to correct and provide errors resolution letter in accordance with federal laws and Regulation E. 3.JPMorgan Chase Bank repeatedly violated Regulation E and refused to provide correct errors resolutions required under Regulation E.\n\n4.JPMorgan Chase Bank also failed to include statement of consumer right to request documentation in all letters of resolution sent to me on XX/XX/XXXX and XX/XX/XXXX. \nJPMorgan Chase Bank also failed to provide documentation and results as requested. I requested multiple times for documentation and explanation, and never received them. Error under Regulation E. These 3 calls and my request for documentation were not to ask for duplicate copies of documentation that has already been provided. JPMorgan Chase Bank simply refused to provide an explanation with information for the determination of these errors that is factual and in accordance with federal laws and Regulation E.\n\n5.I even sent a written notice of errors for these 4 EFT errors transfers with detailed information on the alleged error and violations, all 3 account information, transaction record of these errors, as well as other supporting documents to JPMorgan Chase Bank on XX/XX/XXXX. It was sent with written notice of errors for my qualifying small business account, both mine and my husbands personal accounts that are covered by EFTA regulations and Regulation E. ( Note : correction to original written notice I sent to JPMorgan Chase Bank on XX/XX/XXXX. Upon reading EFTA definition of qualifying accounts, my small business account is also covered by EFT regulations. Therefore, all 3 accounts are covered by Regulation E. ) HOWEVER, to this date JPMorgan Chase Bank never responded to my written notice of these errors sent on XX/XX/XXXX. \n\n\nVIOLATION 1. First notice of errors for these 4 EFT errors due to fraud inducement were given to JPMorgan Chase Bank orally by phone on XX/XX/XXXX. JPMorgan Chase Bank did not perform or provide reasonable investigation with determination and results for these errors reported. JPMorgan Chase Bank sent these letters of resolution to me on XX/XX/XXXX, the same day I gave my notice for these 4 EFT errors. This is a violation of Regulation E and 15U.S.C.1693f ; 12 C.F.R. 1005.11.\n\nJPMorgan Chase Bank needed to have conducted reasonable investigation with review of all relevant records and documents prior to determination of the alleged error. JPMorgan Chase Bank failed to provide errors resolution in accordance to XXXX XXXX ( Please see attached letters of resolution from JPMorgan Chase on XX/XX/XXXX and XX/XX/XXXX and my written notice to errors sent to JPMorgan Chase Bank on XX/XX/XXXX for more details. ) JPMorgan Chase Bank violated investigation procedures and requirements for error resolutions. \n\nAccording to 15 USC Chapter 41, Subchapter VI, these violations include : Violation of 15 USC Chapter 41, Subchapter VI ; 1693f ( e ) Treble Damages.\n\nViolation entitles consumer to treble damages determined under 1693m ( a ) ( 1 ) 1 of this title.\n\nReference : 15 USC CHAPTER 41, SUBCHAPTER VI ; https : //uscode.house.gov/view.xhtml? path=/prelim @ title15/chapter41/subchapter6 & edition=prelim VIOLATION 2. Letters of Resolution from JPMorgan Chase Bank included erroneous, and fraudulent statements as explanations for these errors investigation . Letters of errors resolution from JPMorgan Chase Bank on XX/XX/XXXX and XX/XX/XXXX included these statements below. \n\nThese letters of explanation from JPMorgan Chase Bank for these 4 EFT errors investigation stated : As we discussed and agreed, no action will be taken. \nThis inquiry is now resolved. \n\nI did not discuss and agree, no action will be taken. I specifically asked for an investigation for these errors. These statements provided as reasons determining these errors give the impression that I withdrew from errors reporting, which I have not. These statements are entirely fraudulent and deceptive. \nThese letters and statements of explanation is in violation under REGULATION E and 15U.S.C.1693f ; 12 C.F.R. 1005.11.\n\nThis violation is also explained in more detail and can be found under section 2.3.3 Violation of error results notice requirements from CFPB - SUPERVISORY HIGHLIGHTS, ISSUE 22 - SUMMER XXXX. \n\nAccording to CFPB 2.3.3 Violation of error results notice : To give purpose to both obligations, the meaning of an explanation is not synonymous with that of a determination. Financial institutions must go beyond just providing the findings to actually explain or give the reasons for or cause of those findings. \n\nReference : CFPB - SUPERVISORY HIGHLIGHTS, ISSUE 22 - SUMMER XXXX https : //files.consumerfinance.gov/f/documents/cfpb_supervisory-highlights_issue-22_2020-09.pdf Reference : 1005.11 Procedures for resolving errors. https : //www.consumerfinance.gov/rules-policy/regulations/1005/11/ # a VIOLATION 3. All letters of resolution for errors investigation on XX/XX/XXXX and XX/XX/XXXX from JPMorgan Chase Bank also failed to include the statement of consumer right to request documentation in these letters.\n\nThis is a violation of REGULATION E and 15 USC CHAPTER 41, SUBCHAPTER VI ; 1693f. Error resolution section ( d ) Absence of error ; finding ; explanation.\n\nReference : 15 USC CHAPTER 41, SUBCHAPTER VI ; https : //uscode.house.gov/view.xhtml? path=/prelim @ title15/chapter41/subchapter6 & edition=prelim Reference : 1005.11 Procedures for resolving errors. https : //www.consumerfinance.gov/rules-policy/regulations/1005/11/ # a VIOLATION 4. JPMorgan Chase simply refused to provide documentation I requested. All 3 representatives from the 3 phone calls all stated that they dont do that and that is not JPMorgan Chase Banks policy or procedure. JPMorgan Chase Bank representatives stated that this letter of resolution sent on XX/XX/XXXX and XX/XX/XXXX is the only letter they provide to all consumers regarding XXXX EFT errors.\n\nReference : 15 USC CHAPTER 41, SUBCHAPTER VI ; https : //uscode.house.gov/view.xhtml? path=/prelim @ title15/chapter41/subchapter6 & edition=prelim Reference : 1005.11 Procedures for resolving errors. https : //www.consumerfinance.gov/rules-policy/regulations/1005/11/ # a VIOLATION 5. After 3 phone calls giving notice of errors with no resolution in accordance to EFT regulations and Regulation E. I mailed and faxed written notice of these errors to JPMorgan Chase Banks EFT errors department on XX/XX/XXXX. To this date, I have not heard back with any response of any kind from JPMorgan Chase Bank. ( Please see attached for delivery confirmation of faxed and mailed written notice. ) JPMorgan Chase needed to have responded to this written notice of errors sent on XX/XX/XXXX within 10 business days. If they needed more time for these errors investigation, JPMorgan Chase still was required to provide conditional credit for these errors within 10 business days. If investigation includes a different error, JPMorgan Chase Bank needed to provide information on these different errors and where to report them. If investigation includes errors, JPMorgan Chase needed to have provided correction for these 4 EFT errors within 1 business day and credit my accounts for the total sum of {$8500.00} for these 4 EFT errors.\n\nJPMorgan Chases failure to acknowledge and conduct investigation for these errors and not providing documentation when requested is an ERROR in itself under Regulation E, and EFTA. 15U.S.C.1693f ; 12 C.F.R. 1005.11.\n\nReference : 15 USC CHAPTER 41, SUBCHAPTER VI ; https : //uscode.house.gov/view.xhtml? path=/prelim @ title15/chapter41/subchapter6 & edition=prelim Reference : 1005.11 Procedures for resolving errors. https : //www.consumerfinance.gov/rules-policy/regulations/1005/11/ # a Reference : 2019-BCFP-0001 Document 1 Filed 01/03/2019 https : //files.consumerfinance.gov/f/documents/bcfp_usaa-federal-savings-bank_consent-order.pdf JPMorgan Chase Banks other violations : VIOLATION 6 . JPMorgan Chase Bank violated 15U.S.C.1693g. ( b ) burden of proof. Which requires the financial institution to provide proof showing error or no error exist regarding consumers alleged error when notice of error is given.\n\nVIOLATION 7. JPMorgan Chase Bank also violated the time limit of 10 business days to provide response and resolution to consumer regarding notice of errors in accordance to Regulation E and 15U.S.C.1693. JPMorgan Chase Banks failure to respond in its entirety of written notice given to them on XX/XX/XXXX exceeds time limit required by Regulation E. This failure from JPMorgan Chase Bank requires them to correct these errors for the total amount within 1 business day by crediting my 3 accounts for the total sum of {$8500.00} for these errors. 15U.S.C.1693m. ( a ) ( 1 ).\n\nVIOLATION 8. JPMorgan Chase Bank violated Regulation E when they refused to investigate these errors initiated by fraudulently induced consumer. Regardless of Consumer Negligence, JPMorgan Chase Bank is required to provide reasonable investigation and can not deny conducting errors investigation.\n\nVIOLATION 9. JPMorgan Chase Bank violated Regulation E and 15U.S.C.1693 error resolutions by refusing and denying investigation because of JPMorgan Chase Banks disclosure of waiver of consumer rights as a reason.\n\nVIOLATION 10. JPMorgan Chase Bank violated Regulation E and 15U.S.C.1693 by failing to reassert these errors when I notified them of a new error, an error resulting from JPMorgan Chase Banks letter of resolution sent to me. JPMorgan Chase Bank violated regulations by failing to provide correction of these errors with crediting my accounts for the total sum of {$8500.00} within 1 business day as required under Regulation E and 15U.S.C.1693m. ( a ) ( 1 ).\n\nI am requesting CFPB for assistance with enforcing JPMorgan Chase Bank provide correction for error made by JPMorgan Chase Bank in accordance to Regulation E and 15U.S.C.1693m. ( a ) ( 1 ). Given all these violations and JPMorgan Chase Banks ERROR OF NOT PROVIDING REQUESTED DOCUMENTATION, I am entitled to get the total sum of these errors credited back to my 3 accounts from JPMorgan Chase Bank within 1 business day.\n\nI have attached the following documents : 1.Letters of resolution containing qualifying ERROR caused by JPMorgan Chase Bank on XX/XX/XXXX and XX/XX/XXXX. \n2.My letter of explanation for these 4 EFT errors in my written notice of ERROR sent to JPMorgan Chase Bank on XX/XX/XXXX. \n3.My account information for all 3 accounts and Transaction date information and amounts for these 4 EFT errors .\n\n4.Fax confirmation and mail confirmation of written notice of errors sent to JPMorgan Chase Bank on XX/XX/XXXX. \n\nI also have a record of the call on XX/XX/XXXX with JPMorgan Chase supervisor representative XXXX, who refused to start errors investigation that is reasonable for these 4 EFT errors and denied documentation request. JPMorgan Chase Banks Supervisor, Representative XXXX also stated that they will not provide error resolution letter that contains any other explanation. This is the letter sent to all consumers calling about these errors with XXXX. That this is JPMorgan Chase Banks policy and nothing can or will be done to assist me with these errors investigation.","date_sent_to_company":"2022-07-14T18:08:48.000Z","issue":"Unauthorized transactions or other transaction problem","sub_product":"Mobile or digital wallet","zip_code":"11361","tags":null,"has_narrative":true,"complaint_id":"5770865","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2022-07-14T17:26:33.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["<em>JPMorgan</em> <em>Chase</em> Bank failed to provide errors resolution in accordance to XXXX XXXX ( Please see attached letters of resolution from <em>JPMorgan</em> <em>Chase</em> on XX/XX/XXXX and XX/XX/XXXX and my written notice to errors sent to <em>JPMorgan</em> <em>Chase</em> Bank on XX/XX/XXXX for more details. ) <em>JPMorgan</em> <em>Chase</em> Bank violated investigation procedures and requirements for error resolutions."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[21.713293,"5770865"]},{"_index":"complaint-public-v1","_id":"20331156","_score":21.65712,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I am submitting this complaint to request further review of an unresolved issue involving JPMorgan Chase Bank , N.A . concerning a fraudulent wire transfer and incomplete interbank recovery efforts. \n\nThis complaint is not a dispute regarding authorization of the wire transfer. Rather, it concerns whether the bank fulfilled its procedural obligations to pursue recovery after fraud was reported. \n\nTransaction Details Wire Date : XX/XX/XXXX Amount : {$160000.00} Sending Bank : JPMorgan Chase Bank , N.A . \nReceiving Bank : XXXX XXXX XXXX XXXX \nChase Case ID : XXXX Summary of Issue JPMorgan Chase has acknowledged that it initiated recovery efforts, including : Sending a Hold Harmless Letter to XXXX on XX/XX/XXXX Issuing a follow-up request on XX/XX/XXXX Chase has stated that it did not receive a substantive response from the beneficiary bank and that responses, if any, were generic in nature. Based on this, Chase concluded that recovery options were exhausted and closed the investigation. \n\nI respectfully contend that these actions do not constitute a complete or adequately escalated interbank recovery process. \n\nBasis of Complaint The banks conclusion that recovery efforts were exhausted appears to rely on limited and largely passive actions rather than a sustained and escalated recovery effort. \n\nSpecifically : A single Hold Harmless Letter, followed by XXXX delayed follow-up, does not demonstrate continuous or escalated recovery activity. \nThe absence of a meaningful responseor receipt of only generic responsesfrom the receiving bank should trigger additional escalation steps, not closure of the investigation. \nChase has indicated that it was unable to advance the matter beyond standard requests ; however, a lack of response or generic replies from the beneficiary bank does not eliminate the sending banks responsibility to pursue escalation through alternative channels. \nChase has not provided evidence that it attempted escalation beyond routine recall processes, such as engaging higher-level interbank contacts, specialized fraud or risk teams, or additional communication channels. \nNo clear criteria or documented standard has been provided to justify the determination that recovery efforts were fully exhausted. \n\nInterbank recovery procedures are not passive and do not conclude solely due to lack of response or non-substantive replies. Such circumstances require continued and escalated engagement by the sending bank. \n\nSupporting Context In prior correspondence, XXXX indicated that recovery efforts must be conducted through official bank-to-bank channels and that additional procedural steps may be available when properly initiated.\n\nAs a consumer, I do not have access to interbank communication systems, escalation channels, or indemnification mechanisms. These actions can only be performed by the sending financial institution. \n\nRequested Resolution I respectfully request that the Consumer Financial Protection Bureau : Require JPMorgan Chase Bank to provide a complete and documented timeline of all recovery actions taken, including all attempts made after the initial Hold Harmless Letter ; Determine whether Chase pursued appropriate escalation steps after receiving no response or only generic responses from the beneficiary bank ; Require Chase to clarify the internal criteria used to conclude that recovery efforts were exhausted ; Request that Chase confirm whether additional interbank escalation channels or recovery mechanisms remain available and, if so, that such actions be pursued ; Ensure that this matter is not closed based solely on limited or non-escalated recovery attempts. \n\nConclusion JPMorgan Chase has acknowledged that recovery efforts were initiated, but has not demonstrated that those efforts were actively pursued, escalated, or carried through to completionparticularly in the face of non-responsive or generic replies from the beneficiary bank. \n\nThis matter remains unresolved because the investigation was closed prematurely without sufficient evidence that all reasonable and escalated interbank recovery procedures were exhausted. \n\nThank you for your review.","date_sent_to_company":"2026-03-17T14:12:20.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"33134","tags":null,"has_narrative":true,"complaint_id":"20331156","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2026-03-17T13:59:54.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Transaction Details Wire Date : XX/XX/XXXX Amount : {$160000.00} Sending Bank : <em>JPMorgan</em> <em>Chase</em> Bank , N.A ."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[21.65712,"20331156"]},{"_index":"complaint-public-v1","_id":"4733506","_score":21.560411,"_source":{"product":"Mortgage","complaint_what_happened":"I filed a complaint sometime in XXXX of XXXX, Consumer Financial Protection Bureau, Complaint ID XXXX, JP Morgan/CHASE Reference XXXX XXXX XXXX JPMorgan/CHASE responded in a letter dated XX/XX/2021 that \" JPMorgan Chase Bank was the Trustee for the mortgage securities trust of which the loan was a part. '' Require JPMorgan Chase Bank to identify the deed of trust instrument number it was a part of AND state the securitization date of the? i.e. promissory note, account, other. Reveal whether JPMorgan Chase Bank was managing a lien for a bond issued for a construction loan? or a consumer mortgage loan secured by real property single family dwelling? \n\nRequire JPMorgan Chase Bank to reveal whether it held a first or second lien and on what specific asset? i.e. Real property single family dwelling, a bond or other? Provide the date the lien was filed and instrument number. \n\nRequire JPMorgan Chase to reveal if it filed a cause of action suit of a Judicial Foreclosure of a lien for a consumer mortgage loan against XXXX XXXX XXXX, XXXX, XXXX XXXX or XXXX XXXX XXXX, XXXX? If yes, name the borrowers involved.","date_sent_to_company":"2021-09-18T08:28:45.000Z","issue":"Closing on a mortgage","sub_product":"Home equity loan or line of credit (HELOC)","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"4733506","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2021-09-18T06:43:27.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I filed a complaint sometime in XXXX of XXXX, Consumer Financial Protection Bureau, Complaint ID XXXX, JP Morgan/<em>CHASE</em> Reference XXXX XXXX XXXX <em>JPMorgan</em>/<em>CHASE</em> responded in a letter dated XX/XX/2021 that \" <em>JPMorgan</em> <em>Chase</em> Bank was the Trustee for the mortgage securities trust of which the loan was a part. '' Require <em>JPMorgan</em> <em>Chase</em> Bank to identify the deed of trust instrument number it was a part of AND state the securitization date of the? i.e. promissory note, account, other."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[21.560411,"4733506"]},{"_index":"complaint-public-v1","_id":"21185969","_score":21.415691,"_source":{"product":"Checking or savings account","complaint_what_happened":"I am submitting this complaint regarding JPMorgan Chase Banks handling of a disputed transaction totaling {$110000.00}. \n\nI promptly reported the transaction and fully cooperated with all requests for information. However, over a period exceeding XXXX months, Chase has failed to provide a clear, specific, and substantiated explanation for its denial of my claim. \n\nDespite multiple escalations, including contact with the Executive Office, Chase has not fulfilled its obligation to conduct a reasonable investigation or to communicate the results of that investigation in a meaningful and timely manner. \n\n\nDue to Chases continued lack of response and failure to resolve the matter, I have filed a claim with the XXXX XXXX XXXX ( XXXX Case # XXXX ). \n\nChase was given a final opportunity to resolve this matter prior to further arbitration proceedings but failed to respond. \n\nChases actions have caused significant financial harm and demonstrate a pattern of delay and non-responsiveness in handling this dispute.","date_sent_to_company":"2026-04-13T14:37:56.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Checking account","zip_code":"92656","tags":null,"has_narrative":true,"complaint_id":"21185969","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2026-04-13T14:31:09.000Z","state":"CA","company_public_response":null,"sub_issue":"Transaction was not authorized"},"highlight":{"complaint_what_happened":["<em>Chase</em> was given a final opportunity to resolve this matter prior to further arbitration proceedings but failed to respond. \n\n<em>Chases</em> actions have caused significant financial harm and <em>demonstrate</em> a pattern of delay and non-responsiveness in handling this dispute."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[21.415691,"21185969"]},{"_index":"complaint-public-v1","_id":"8467337","_score":21.30085,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Additional Concerns ... .... \n\nXXXX XXXX XXXX XXXX ( Mail XXXX XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX Delaware XXXX XXXX XXXX, OH XXXX XXXX XXXX XXXX CM # XXXX XXXX XXXX XXXX XXXX for JPMorgan Chase XXXX XXXX XXXX XXXX XXXX XXXX  New York XXXX XXXX # XXXX Names and titles frequently used by this company : JPMorgan Chase Bank , N.A . \nJPMCB CARD XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX Chase XXXX JPMorgan Chase-Auto Finance RE : Account ending in redacted* Account number ending in redacted* ( why are there two account numbers for the same alleged account? ) Reference Number : redacted* It appears theres is a great deal of confusion, I appreciate the opportunity to address JPMorgan Chase Bank , N.A . however ; I did not mail a validation notice to JPMorgan Chase Bank , N.A . being the alleged debt was transferred/contracted/sold to XXXX XXXX XXXX. \n\nA validation of debt notice was received at XXXX XXXXXXXX XXXX  headquarters ( on XX/XX/2024 via the USPS ) XXXX XXXX XXXX, was to provide all valid contractual agreements authorizing the usage of my private property also referred to as my social security number. XXXX XXXX XXXX, was also requested to answer how my social security number was obtained. \n\nAn unknown authorized representative of XXXX XXXX XXXX, contacted JPMorgan Chase Bank , N.A . due to their failure to provide an honorable contractual agreement for the equitable exchange of goods and/or services to me. \n\nPer Cardmember Services notice dated XX/XX/2024 : I did not contact JPMorgan Chase Bank , N.A . directly it was in reference with including the alleged original creditor. \n\nI did not request billing statements from Cardmember Service or Card Executive Offices on behalf of JPMorgan Chase Bank, N.A ; the ORIGINAL SIGNED, WET INK INSTRUMENT OF INDEBTEDNESS IN ITS ORIGINAL FORM was requested as it identifies XXXX XXXX XXXX, as honorable Holders in Due Course. \n\nAccording to Card XXXX Offices notice dated XX/XX/2024 : the alleged debt was NOT sold to XXXX XXXX XXXX ; XXXX XXXX XXXX, is in no way affiliated with JPMorgan Chase Bank , N.A . There are no supporting documents proving a partnership with XXXX XXXX XXXX, & JPMorgan Chase Bank , N.A . as provided on the XXXX XXXX XXXX the Internal Revenue Service, and the Secretary of States public websites. \n\nTherefore ; How was my personal information obtained/accessed by XXXX XXXX XXXX XXXX Note : XXXX XXXX XXXX, refers to JPMorgan Chase Bank , N.A . as their client. ( Why would XXXX XXXX XXXX, attempt to collect an alleged debt on behalf of JPMorgan Chase Bank , N.A.? ) Provide the clear and legible ORIGINAL SIGNED, WET INK INSTRUMENT OF INDEBTEDNESS IN ITS ORIGINAL FORM. \n\nAlso, provide all additional pages with all proprietary information as it contains the information required to prove JPMorgan Chase Bank , N.A . are Holders in Due Course. As stated in the notice dated XX/XX/2024 Note : This letter is sent only in request for the ORIGINAL SIGNED, WET INK INSTRUMENT OF INDEBTEDNESS IN ITS ORIGINAL FORM. \n\nDue to the Card Executive office stating Unless you have additional concerns, we will not respond to another request from you to validate your debt. Im a bit confused as I have a right to request validation of an alleged debt when in-fact JPMorgan Chase Bank , N.A . is responsible for sharing my private information with XXXX XXXX XXXX. JPMorgan Chase Bank , N.A . failed to provide a valid explanation as to how this matter occurred. \n\nAs a courtesy, JPMorgan Chase Bank , N.A . will receive duplicate Validation Notices to each address provided above. Why would the Card Executive office encourage me not to challenge wrong doing against myself? Do I not have a right to protect myself? \n\nI would like to settle this matter honorably ; accompanied with JPMorgan Chase Bank, N.A.s assistance to provide what is requested, this matter will be solved as quickly as possible.\n\nKindly provide an authorized representative on behalf of JPMorgan Chase Bank , N.A . to enhance communication between each party. \n\nAll supporting proof is attached","date_sent_to_company":"2024-03-05T17:10:32.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"29615","tags":null,"has_narrative":true,"complaint_id":"8467337","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2024-03-03T14:25:53.000Z","state":"SC","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["XXXX XXXX XXXX XXXX ( Mail XXXX XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX Delaware XXXX XXXX XXXX, OH XXXX XXXX XXXX XXXX CM # XXXX XXXX XXXX XXXX XXXX for <em>JPMorgan</em> <em>Chase</em> XXXX XXXX XXXX XXXX XXXX XXXX  New York XXXX XXXX # XXXX Names and titles frequently used by this company : <em>JPMorgan</em> <em>Chase</em> Bank , N.A ."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[21.30085,"8467337"]},{"_index":"complaint-public-v1","_id":"15819316","_score":21.290709,"_source":{"product":"Debt collection","complaint_what_happened":"What happened? \n\nXXXX XXXX XXXX XXXX XXXX defendant being sued by JPMorgan Chase Bank , N.A . for a credit card debt. The lawsuit, served in XX/XX/year>, is fundamentally flawed and demonstrates a pattern of deceptive and abusive practices. \n\nThe core issues are : XXXX. Use of a Knowingly False Affidavit : JPMorgan Chase Bank , N.A . filed an \" Affidavit of Indebtedness '' as their sole evidence. This affidavit falsely claims I opened an account ending in [ XXXX ]. However, in my formal Answer to the court, I clearly stated their claim was based on an INCORRECT account number and provided the correct number ( as I have the physical card & emails sent from JPMorgan Chase Bank , N.A . ). Despite being put on notice of this critical error, JPMorgan Chase Bank , N.A . proceeded to file a Affidavit of indebtedness & Motion for XXXX XXXX in XXXX XXXX, relying on this same false affidavit. This indicates willful intent to use a deceptive document to obtain a court judgment. \n\nXXXX. Misrepresentation of Status ( Debt Collector vs. Creditor ) : JPMorgan Chase 's Complaint and Summons contain a \" XXXX '' warning on the first page, stating : \" This communication is from a debt collector. Any information obtained will be used for that purpose. '' This is an explicit admission they are acting as a third-party debt collector under the FDCPA/FCCPA ( FL ).\n\nHowever, in their subsequent court filings and affidavit ( signed by a JPMorgan Chase employee ), they claim to be the original creditor. This contradictory behavior is a deceptive and unfair practice designed to obscure their true lack of standing. \n\nXXXX. Lack of Standing and Failure to Validate : The alleged debt was securitized and sold to the \" Chase Issuance Trust, '' as evidenced by JPMorgan 's own public SEC filings. The affiant is a JPMorgan Chase employee, not an agent of the true owner ( the XXXX ). They have provided XXXX evidence of a reassignment of this specific debt back to them, such as an assignment agreement or chain of title. \n\nDespite my multiple court filings explicitly challenging their standing and demanding proof of ownership, they have refused to produce any such documentation. Instead, they filed a Motion to XXXX my Affirmative Defenses, attempting to have the court dismiss my valid legal arguments without addressing their merits. \n\nXXXX. Abuse of the Legal Process Against a XXXX XXXX XXXX  : Knowing their affidavit is false and their standing is defective, JPMorgan Chase is aggressively pursuing a Summary Judgment hearing scheduled for this month. They are doing this with full knowledge that : XXXX. They have not validated the debt or proven ownership. \n2. They have not addressed the account number discrepancy.\n\n3. They have not rebutted any of my evidence or defenses.\n\n4. This strategy appears designed to exploit my status as a self-represented individual, hoping the court will grant a judgment based on their unchallenged, false affidavit before the facts can be fully exposed through discovery.\n\nSpecific Laws Violated : - FDCPA 15 U.S.C. 1692e ( 2 ) ( A ), ( 10 ) : Using false representation ( false account number, false owner status ) and deceptive means to collect a debt. \n\n- FDCPA 15 U.S.C. 1692f : Using unfair or unconscionable means to collect a debt, including pursuing a lawsuit with knowledge that the foundational evidence is false.\n\n- FCCPA Fla. Stat. 559.72 ( 9 ) : Claiming, attempting, or threatening to enforce a debt when they know it is not legitimate or when they know they lack the legal right to do so. \n\nI also request that the CFPB investigate their practice of filing lawsuits with unverified, inaccurate affidavits and their deceptive use of \" debt collector '' warnings while claiming original creditor status. This conduct harms consumers who lack the resources to fight back. They have not validated debt and are intending to use court to take advantage and deceive me. I can provide any and all proof upon request. Thank you.","date_sent_to_company":"2025-09-11T00:17:04.000Z","issue":"Attempts to collect debt not owed","sub_product":"Credit card debt","zip_code":"33327","tags":null,"has_narrative":true,"complaint_id":"15819316","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-09-09T20:15:58.000Z","state":"FL","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["XXXX XXXX XXXX XXXX XXXX defendant being sued by <em>JPMorgan</em> <em>Chase</em> Bank , N.A . for a credit card debt. The lawsuit, served in XX/XX/year>, is fundamentally flawed and <em>demonstrates</em> a pattern of deceptive and abusive practices. \n\nThe core issues are : XXXX. Use of a Knowingly False Affidavit : <em>JPMorgan</em> <em>Chase</em> Bank , N.A . filed an \" Affidavit of Indebtedness '' as their sole evidence. This affidavit falsely claims I opened an account ending in [ XXXX ]."],"company":["<em>JPMORGAN</em> <em>CHASE</em> & CO."]},"sort":[21.290709,"15819316"]},{"_index":"complaint-public-v1","_id":"6548085","_score":21.268274,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I am writing to report JPMorgan Chase Bank for refusing to provide benefits clearly stated in their product agreement, and for failing to protect their customer ( myself ) against unauthorized and fraudulent credit card charges. \n\nOn XX/XX/XXXX I filed a dispute with JPMorgan Chase Bank for an unauthorized charge on my Chase Sapphire Preferred credit card from vendor XXXX in the amount of {$620.00}. I was then informed by JPMorgan Chase Bank that the illicit transaction was performed on XX/XX/XXXX through the website XXXX. JPMorgan Chase Bank promptly canceled my Chase Sapphire Preferred credit card, mailed me a replacement card, and started an investigation on the matter. \n\nOn XX/XX/XXXX I contacted the vendor XXXX to request clarifications on the charge of {$620.00} and I was informed that the purchase of a hotel stay in XXXX was completed using my own XXXX account where my Chase credit card information was stored. An unsuccessful attempt to login into my XXXX portal revealed that my password had been compromised and an unidentified individual had booked a stay at XXXX  XXXX XXXX XXXX XXXX XXXX XXXX ) from XX/XX/XXXX to XXXX XXXX. After restoring my access to the website, the XXXX agent ( XXXX ) canceled the reservation to the hotel. \n\nOn XX/XX/XXXX I received a letter from JPMorgan Chase Bank stating that my dispute had been declined and that I was required to pay for the unauthorized transaction of {$620.00}. Upon a phone inquiry with JPMorgan Chase Bank on XX/XX/XXXX, I was told that I was responsible for the charge because I did check into the hotel on XX/XX/XXXX. After clarifying that I had not been to XXXX in the timeframe indicated ( XX/XX/XXXX ), the agent agreed to send the dispute for further review. \nOn XX/XX/XXXX I was informed by JPMorgan Chase Bank that the decision was final and that I was required to pay for the fraudulent charge of your {$620.00}. The agent was not interested in hearing that I did not make or authorized that purchase, in the fact that I had not been to XXXX ( as JPMorgan Chase Bank previously stated ), and that I had never stayed or checked in at the hotel XXXX  XXXX XXXX XXXX. \n\nJPMorgan Chase Bank proudly advertises their XXXX Liability Protection of their premium credit cards where you wont be held responsible for unauthorized charges made with your card or account information ( JPMorgan Chase Bank website XXXX. ). Despite to the clear statement on their website and the cardholder agreement, JPMorgan Chase Bank failed/refused to protect me against an obvious credit card fraud. This is some of the most unprofessional, abusive, and disrespectful behavior I have ever experienced. 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