{"took":260,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":103885,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"20109353","_score":7.6292424,"_source":{"product":"Checking or savings account","complaint_what_happened":"Subject : Inappropriate victimblaming statements by Wells Fargo representatives and refusal to investigate the ATM deposit and Wells Fargoopened account used in the fraud.\n\nDetails : Multiple Wells Fargo representatives made inappropriate and unprofessional statements that placed blame on me as the fraud victim instead of addressing the facts of the case. \n\nA Wells Fargo representative named XXXX XXXX told me dont beat yourself up too much when I reported the fraud. This implied that I was responsible for the incident, which is inappropriate and unprofessional during a fraud investigation.\n\nAdditionally, a representative from the Fraud Department told me at least you put your cash in the ATM instead of handing it to a scammer. This comment minimized the seriousness of the fraud and again placed responsibility on me rather than on the banks obligation to investigate. \n\nDespite these statements, Wells Fargo refused to investigate the ATM deposit I made on XX/XX/XXXX, even though the deposit was made into a Wells Fargoowned ATM and the funds were transferred into an account that Wells Fargo opened and that was used to commit fraud. Wells Fargo did not review the ATM video, did not pull the ATM logs, and did not investigate the receiving account, despite repeated requests and a judgesigned warrant from law enforcement.\n\nImpact : The victimblaming comments and refusal to investigate the ATM deposit created delays, confusion, and emotional distress. Wells Fargos failure to investigate the ATM deposit and the Wells Fargoopened account used in the fraud prevented proper resolution of my case and contributed to repeated inaccurate determinations.","date_sent_to_company":"2026-03-09T22:26:06.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"82009","tags":null,"has_narrative":true,"complaint_id":"20109353","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2026-03-09T22:22:54.000Z","state":"WY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["Despite these statements, <em>Wells</em> Fargo refused to <em>investigate</em> the ATM deposit I made on XX/XX/XXXX, even though the deposit was made into a <em>Wells</em> Fargoowned ATM and the funds were transferred into an account that <em>Wells</em> Fargo opened and that was used to commit fraud. <em>Wells</em> Fargo did not review the ATM video, did not pull the ATM logs, and did not <em>investigate</em> the receiving account, despite repeated requests and a judgesigned warrant from law enforcement."],"company":["<em>WELLS</em> FARGO & COMPANY"]},"sort":[7.6292424,"20109353"]},{"_index":"complaint-public-v1","_id":"11095123","_score":7.539838,"_source":{"product":"Checking or savings account","complaint_what_happened":"{$970000.00} of Cashier checks were stolen after sending from my Wells Fargo XXXX account. Since I have submitted many requests to Wells Fargo many times to investigate their fraudulent clients that support the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX has stolen all the cashier checks I have sent. Wells Fargo has decided to cancel my checking accounts and have stated that it is my responsibility to investigate their fraudulent clients. There is no evidence that Wells Fargo has investigated these fraudulent clients. Therefore, I am requesting an investigation and response from the CEO of Wells Fargo that they are not interested in investigating these stolen cashier checks. Wells Fqrgo must be responsible to return to me the {$970000.00} in stolen cashier checks by asking the XXXX cashiers to return the stolen checks. Attached is the list of cashier checks. Thank you. XXXX XXXX","date_sent_to_company":"2024-12-11T00:05:25.000Z","issue":"Closing an account","sub_product":"Checking account","zip_code":"28277","tags":"Older American, Servicemember","has_narrative":true,"complaint_id":"11095123","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2024-12-10T23:33:00.000Z","state":"NC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Company closed your account"},"highlight":{"complaint_what_happened":["There is no evidence that <em>Wells</em> Fargo has <em>investigated</em> these fraudulent clients. Therefore, I am requesting an <em>investigation</em> and response from the CEO of <em>Wells</em> Fargo that they are not interested in <em>investigating</em> these stolen cashier checks. <em>Wells</em> Fqrgo must be responsible to return to me the {$970000.00} in stolen cashier checks by asking the XXXX cashiers to return the stolen checks. Attached is the list of cashier checks. Thank you. XXXX XXXX"],"company":["<em>WELLS</em> FARGO & COMPANY"]},"sort":[7.539838,"11095123"]},{"_index":"complaint-public-v1","_id":"20110238","_score":7.485464,"_source":{"product":"Checking or savings account","complaint_what_happened":"CFPB Complaint Draft Failure to Explain Fraud Investigation Process Subject : Wells Fargo failed to explain what their fraud investigation entails, what evidence is reviewed, or what the customer should expect. \n\nDetails : At no point during my fraud dispute did Wells Fargo explain what their fraud investigation process includes or what evidence they typically review. I was not informed of : what steps a fraud investigation involves what evidence Wells Fargo normally examines what information I was expected to provide what timelines apply what rights I had during the investigation what Wells Fargos obligations were Instead, I was left to figure out the entire process on my own. Representatives provided scripted statements, inconsistent information, and no meaningful guidance. I repeatedly asked what evidence would be reviewed, whether the ATM deposit would be examined, and whether the receiving account would be investigated. I was never given clear answers. \n\nThis lack of explanation directly contributed to Wells Fargos inaccurate determinations. For example, the bank never reviewed the ATM deposit I made on XX/XX/XXXX, never investigated the Wells Fargoopened account that received the stolen funds, and never fulfilled the judgesigned warrant issued to them. Had Wells Fargo explained their process, I would have known immediately that these steps were being skipped. \n\nImpact : The failure to explain the investigation process caused confusion, delays, and prevented me from understanding what information Wells Fargo needed. It also prevented me from identifying early on that key evidence was not being reviewed. This omission contributed to repeated inaccurate determinations and ongoing harm.","date_sent_to_company":"2026-03-09T22:50:48.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"82009","tags":null,"has_narrative":true,"complaint_id":"20110238","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2026-03-09T22:46:49.000Z","state":"WY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["CFPB Complaint Draft Failure to Explain Fraud <em>Investigation</em> Process Subject : <em>Wells</em> Fargo failed to explain what their fraud <em>investigation</em> entails, what evidence is reviewed, or what the customer should expect. \n\nDetails : At no point during my fraud dispute did <em>Wells</em> Fargo explain what their fraud <em>investigation</em> process includes or what evidence they typically review."],"company":["<em>WELLS</em> FARGO & COMPANY"]},"sort":[7.485464,"20110238"]},{"_index":"complaint-public-v1","_id":"18876356","_score":7.445176,"_source":{"product":"Checking or savings account","complaint_what_happened":"Wells Fargo is refusing to investigate {$10000.00} in unauthorized electronic fund transfers. \nAttempts to notify Wells Fargo by email failed because no public email accepts delivery. \nWells Fargo told me to go to the police instead of opening a Regulation E investigation. \nI am requesting immediate investigation, provisional credit, and written findings.","date_sent_to_company":"2026-01-21T00:06:02.000Z","issue":"Managing an account","sub_product":"Other banking product or service","zip_code":"33317","tags":null,"has_narrative":true,"complaint_id":"18876356","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2026-01-21T00:00:20.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["<em>Wells</em> Fargo is refusing to <em>investigate</em> {$10000.00} in unauthorized electronic fund transfers. \nAttempts to notify <em>Wells</em> Fargo by email failed because no public email accepts delivery. \n<em>Wells</em> Fargo told me to go to the police instead of opening a Regulation E <em>investigation</em>. \nI am requesting immediate <em>investigation</em>, provisional credit, and written findings."],"company":["<em>WELLS</em> FARGO & COMPANY"]},"sort":[7.445176,"18876356"]},{"_index":"complaint-public-v1","_id":"7825761","_score":7.429661,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/XXXX my rent check was cashed by someone other than the payee. Someone fraudulently endorsed the check it still was cashed. When I became aware of this, I immediately notified my bank Wells Fargo. They closed my account. Then they sent me an affidavit to be completed and notarized. I completed this affidavit at a Wells Fargo branch. The bank, notarized the affidavit and faxed it to the claims department at Wells Fargo. After the affidavit was received, I did not hear from Wells Fargo. The affidavit was received by Wells Fargo on XX/XX/XXXX. I reached out to Wells Fargo several times to understand the status of my claim without notification to me or any communication to me. Wells Fargo closed my claim due to missing information. I only was notified of this when I called to check the status of my claim. The claims department said the investigator would have to call me back. I requested what information that they need and asked next steps, they said they would return my call in XXXX to XXXX business days. I reach out to them a week later, as I had not heard back. The investigator again close my case without even contacting me. The claims department said the investigator has to be the one to contact me. Wells Fargo admitted the investigator did not follow the steps and filed an internal complaint. However I still need to speak with the investigator and the investigators gon na call me supposedly within XXXX business days. I am not heard anything from the investigator. The claims department can no longer help me. I still have not received my funds.","date_sent_to_company":"2023-11-09T16:42:24.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"10016","tags":null,"has_narrative":true,"complaint_id":"7825761","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2023-11-09T15:54:31.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["The <em>investigator</em> again close my case without even contacting me. The claims department said the <em>investigator</em> has to be the one to contact me. <em>Wells</em> Fargo admitted the <em>investigator</em> did not follow the steps and filed an internal complaint. However I still need to speak with the <em>investigator</em> and the <em>investigators</em> gon na call me supposedly within XXXX business days. I am not heard anything from the <em>investigator</em>. The claims department can no longer help me. I still have not received my funds."],"company":["<em>WELLS</em> FARGO & COMPANY"]},"sort":[7.429661,"7825761"]},{"_index":"complaint-public-v1","_id":"5032446","_score":7.422511,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"Regulation Z violation Disputes ending in XXXX and XXXX were opened earlier this year, both for the same reason under goods or services not received. Within XXXX hours, Wells Fargo closed the disputes and no investigations were conducted, as required by Federal law. I reached out to Wells Fargo several times before today, including the CEO. First, I was told that information was needed by XXXX ( supervisor in Claims Assistance ) to reopen the cases. I cooperated and provided the information requested. Wells Fargo acknowledged receipt of the information, yet the disputes were still not investigated and remained closed. For both disputes, I was then told : \" Unable to Assist ''. \n\nThen, in XX/XX/2021, several months later, Wells Fargo decided to investigate the dispute ending in XXXX and provided a permanent credit for the disputed amount, but no investigation was conducted for the dispute ending in XXXX and no credit was provided. Again, both disputes were opened for the same reason, and nothing had changed between the dispute ending in XXXX and the dispute ending in XXXX. Wells Fargo *was* able to assist. Yet Wells Fargo chose to investigate the one ending in XXXX but chose not to investigate the one ending in XXXX. Plus, Wells Fargo is still assessing finance charges on the amount associated with the dispute ending in XXXX. \n\nYour assistance would be appreciated.","date_sent_to_company":"2021-12-21T14:30:12.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"5032446","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2021-12-21T13:59:16.000Z","state":"NJ","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["Yet <em>Wells</em> Fargo chose to <em>investigate</em> the one ending in XXXX but chose not to <em>investigate</em> the one ending in XXXX. Plus, <em>Wells</em> Fargo is still assessing finance charges on the amount associated with the dispute ending in XXXX. \n\nYour assistance would be appreciated."],"company":["<em>WELLS</em> FARGO & COMPANY"]},"sort":[7.422511,"5032446"]},{"_index":"complaint-public-v1","_id":"4171893","_score":7.402742,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"My Wells Fargo Savings account had {$500.00} removed on three separate occasions for a total of {$1500.00}. Wells Fargo had temporarily placed {$1500.00} in my account while they investigated. Wells Fargo informed me they are taking back the {$1500.00} on XX/XX/2021 from my Savings account. This theft occurred on XX/XX/XXXX, XXXX, and XXXX 2021. It was removed by a Wells Fargo money transfer system called \" XXXX XXXX XXXX ''. I did not request or set up. Wells Fargo XXXX account. I did not transfer any money to anyone. Wells Fargo investigated and determined that I authorized these transfers. I never heard of XXXX until I was scammed. Wells Fargo allowed this to happen without my knowledge. I'm a XXXX veteran and XXXX XXXX XXXX and {$1500.00} is a lot of money to me especially in these times. I notified Wells Fargo fraud department immediately when I saw the transfers. Wells Fargo says it will take 30 days to send me the paper work stating what their investigation revealed. I don't believe Wells Fargo made much of an attempt to investigate this problem since this isn't much money to them. \nI can't understand how Wells Fargo sets up programs, without a persons knowledge, to allow transfers of money to happen. Wells Fargo encouraged scammers or stole the money themselves.","date_sent_to_company":"2021-02-27T13:55:08.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"91942","tags":"Older American, Servicemember","has_narrative":true,"complaint_id":"4171893","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2021-02-27T13:16:39.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["<em>Wells</em> Fargo <em>investigated</em> and determined that I authorized these transfers. I never heard of XXXX until I was scammed. <em>Wells</em> Fargo allowed this to happen without my knowledge. I'm a XXXX veteran and XXXX XXXX XXXX and {$1500.00} is a lot of money to me especially in these times. I notified <em>Wells</em> Fargo fraud department immediately when I saw the transfers. <em>Wells</em> Fargo says it will take 30 days to send me the paper work stating what their <em>investigation</em> revealed."],"company":["<em>WELLS</em> FARGO & COMPANY"]},"sort":[7.402742,"4171893"]},{"_index":"complaint-public-v1","_id":"16022850","_score":7.3978243,"_source":{"product":"Checking or savings account","complaint_what_happened":"Wells Fargo Bank denied my claim of fraudulent activity on my checking account ending in XXXX. The payee is XXXX XXXX XXXX XXXXXXXX XXXX  XXXX. I told Wells Fargo Bank fraud /claims department that it is not my account and I don't have an account with the XXXX XXXX XXXX XXXX XXXX They denied my request for them to initiate an investigation. The manager of the fraud/claims department behemently denied my request for further investigation. I called the XXXX XXXX XXXX XXXX and they confirmed that account is not under name and I don't have an account with them. The amount involved is {$9800.00}. Wells Fargo is a conspirator for this fraudulent activity and I will try to take this matter to court also. Please make Wells Fargo bank investigate further. \n\ni believe my checking account was compromised and I reported the same to Wells Fargo Bank but they denied my claim since they said I am the only one who has access to my account. Accounts can be hacked by anyone and will be compromised. The fact that they did not conduct an investigation, this makes me think that Wells Fargo is part of this fraud or a conspirator. \n\nThey only thing I asked Wells Fargo is to find out who that payee was with the XXXX XXXX XXXX XXXX. I called the XXXX customer service to find out who owns that account but they won't disclose anything to me unless Wells Fargo initiate a claim or investigation. Wells Fargo didn't do that and they refused to cooperate with me.","date_sent_to_company":"2025-09-18T21:53:46.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"92563","tags":null,"has_narrative":true,"complaint_id":"16022850","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2025-09-18T21:40:49.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem making or receiving payments"},"highlight":{"complaint_what_happened":["The fact that they did not conduct an <em>investigation</em>, this makes me think that <em>Wells</em> Fargo is part of this fraud or a conspirator. \n\nThey only thing I asked <em>Wells</em> Fargo is to find out who that payee was with the XXXX XXXX XXXX XXXX. I called the XXXX customer service to find out who owns that account but they won't disclose anything to me unless <em>Wells</em> Fargo initiate a claim or <em>investigation</em>. <em>Wells</em> Fargo didn't do that and they refused to cooperate with me."],"company":["<em>WELLS</em> FARGO & COMPANY"]},"sort":[7.3978243,"16022850"]},{"_index":"complaint-public-v1","_id":"4276672","_score":7.384818,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XXXX  is acting fraudulently on behalf of Wells Fargo by not properly investigating my dispute proving that Wells Fargo had fraudulently misrepresented and reported payment dates regarding a collections account against me stemming from a 2018 fraud investigation I opened in which Wells promised to investigate for months and then closed my Credit account and sent to a 3rd party collections agency without my knowledge. XXXX  keeps closing my dispute and judging on behalf of Wells Fargo and when I ask them if they looked at my documentation they said no and when I ask them if Wells Fargo responded with documentation they told me that Wells Fargo does not have to and that they responded by saying their report to the Credit Bureaus is correct when in fact it is not.","date_sent_to_company":"2021-04-07T04:32:36.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"90020","tags":null,"has_narrative":true,"complaint_id":"4276672","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2021-04-07T00:32:33.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["XXXX  is acting fraudulently on behalf of <em>Wells</em> Fargo by not properly <em>investigating</em> my dispute proving that <em>Wells</em> Fargo had fraudulently misrepresented and reported payment dates regarding a collections account against me stemming from a 2018 fraud <em>investigation</em> I opened in which <em>Wells</em> promised to <em>investigate</em> for months and then closed my Credit account and sent to a 3rd party collections agency without my knowledge."],"issue":["Problem with a credit reporting company's <em>investigation</em> into an existing problem"],"company":["<em>WELLS</em> FARGO & COMPANY"],"sub_issue":["Their <em>investigation</em> did not fix an error on your report"]},"sort":[7.384818,"4276672"]},{"_index":"complaint-public-v1","_id":"17906868","_score":7.376352,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"This is a continuation request for a previously closed CFPB case involving a fraudulent wire transfer that Wells Fargo denied without conducting a proper investigation. New evidence has emerged, and law enforcement has opened an active criminal investigation into the fraud. \n\nOn XX/XX/year>, a fraudulent wire transfer of {$17000.00} was sent from my Wells Fargo business account. A text alert was received at XXXXXXXX XXXX XXXX and I called Wells Fargo immediately at XXXXXXXX XXXX XXXX within XXXX minutes to stop the wire. Wells Fargo still allowed the wire to go through. \n\nThis was a Wells Fargo-to-Wells Fargo internal transfer , which should have allowed the bank to freeze or reverse the transaction, but they failed to do so. \n\nThe XXXX XXXX XXXX XXXX opened XXXX XXXX. XXXX, and the investigation is ongoing. During the preliminary stage, the XXXX confirmed that the named beneficiary, XXXX XXXX XXXX of Alabama, is an identity theft victim. Her personal information was used without her knowledge in an employment scam, and she did not authorize or receive my funds. This contradicts Wells Fargos claim that no error occurred.\n\nWells Fargo denied my claim without providing any technical investigation records, including IP address logs, device IDs, authentication logs, one-time passcode records, or wire-room notes. Without these records, Wells Fargo can not reasonably conclude the transfer was authorized or that its security procedures were followed. \n\nI am requesting CFPB assistance to require Wells Fargo to reopen the claim, provide the missing technical evidence, and properly investigate this fraud.","date_sent_to_company":"2025-12-10T02:23:30.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"30534","tags":"Servicemember","has_narrative":true,"complaint_id":"17906868","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2025-12-10T01:01:40.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I am requesting CFPB assistance to require <em>Wells</em> Fargo to reopen the claim, provide the missing technical evidence, and properly <em>investigate</em> this fraud."],"company":["<em>WELLS</em> FARGO & COMPANY"]},"sort":[7.376352,"17906868"]},{"_index":"complaint-public-v1","_id":"20068984","_score":7.372695,"_source":{"product":"Checking or savings account","complaint_what_happened":"CFPB Complaint New Issue : Contradictory Statements to Law Enforcement Regarding ATM Ownership Summary of Issue : Wells Fargo provided a statement to a law enforcement officer that directly contradicts the information in their written denial letter and raises concerns about whether a reasonable investigation was conducted. \n\n\nDescription of the Issue : On XX/XX/XXXX, a Wells Fargo representative informed the investigating detective that they did not know whether the ATM I deposited into was a Wells Fargo owned ATM. This statement was made during an active law enforcement investigation.\n\nThis statement directly contradicts Wells Fargos written denial letter, which claims the bank did a thorough review. \n\nA bank can not review footage or logs from an ATM they can not identify as their own. Wells Fargo has known since XX/XX/XXXX that I deposited at Wells Fargo ATM at the XXXX XXXX branch in XXXXXXXX XXXX I was instructed to go to the branch where I made the deposit when I made the fraud report with Wells Fargo. I have included this fact multiple times in correspondence, CFPB complaints, and in person at the branch. \n\nWhy This Is a Regulatory Concern : Wells Fargos conflicting statements indicate that : XXXX. The bank may not have conducted a reasonable investigation, as required under Regulation E. \nXXXX. The denial letter may contain inaccurate or misleading information about the steps taken during the investigation. \nXXXX. The bank provided materially inconsistent information to law enforcement, which raises concerns about recordkeeping, accuracy, and cooperation. \nXXXX. The investigation may not have included verification of ATM ownership, which is a basic and necessary step. \n\n\nImpact : These contradictions undermine the credibility of the banks investigation and call into question the validity of their denial. The banks inability to confirm whether the ATM was even theirs suggests the investigation was incomplete and not performed in accordance with regulatory standards. \n\nRequested Action : I am requesting that the CFPB review : Whether Wells Fargos investigation meets the reasonable investigation standard under Regulation E Whether the banks statements to law enforcement and to me are consistent and accurate Whether the denial letter misrepresents the steps taken in the investigation Whether the banks failure to confirm ATM ownership constitutes a procedural failure I am requesting a full, compliant reinvestigation.","date_sent_to_company":"2026-03-07T19:41:12.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"82009","tags":null,"has_narrative":true,"complaint_id":"20068984","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2026-03-07T19:25:13.000Z","state":"WY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Banking errors"},"highlight":{"complaint_what_happened":["Description of the Issue : On XX/XX/XXXX, a <em>Wells</em> Fargo representative informed the <em>investigating</em> detective that they did not know whether the ATM I deposited into was a <em>Wells</em> Fargo owned ATM. This statement was made during an active law enforcement <em>investigation</em>.\n\nThis statement directly contradicts <em>Wells</em> Fargos written denial letter, which claims the bank did a thorough review. \n\nA bank can not review footage or logs from an ATM they can not identify as their own."],"company":["<em>WELLS</em> FARGO & COMPANY"]},"sort":[7.372695,"20068984"]},{"_index":"complaint-public-v1","_id":"20128876","_score":7.3438015,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I am the intended beneficiary of a wire transfer sent through XXXX XXXX Bank by a closing attorney ( XXXX & XXXX ). \n\nWells Fargo confirmed that the wire was received but credited to the wrong Wells Fargo customer account based on the beneficiary details. \n\nWells Fargo opened an investigation under reference XXXX but closed the case stating the unintended beneficiary was unreachable. \n\nAs the rightful beneficiary of these funds, I am requesting Wells Fargo reopen the wire investigation and pursue recovery of the misapplied funds. \n\nThe sending bank has confirmed Wells Fargo has the funds and credited them to another account. Wells Fargo has not provided a resolution or recovery plan despite confirmation of the error. \n\nThese funds represent a real estate commission payment owed to me. I am requesting regulatory assistance to have Wells Fargo reopen the investigation and recover the funds from the unintended recipient.","date_sent_to_company":"2026-03-10T15:24:44.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"30058","tags":null,"has_narrative":true,"complaint_id":"20128876","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2026-03-10T15:13:38.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["<em>Wells</em> Fargo confirmed that the wire was received but credited to the wrong <em>Wells</em> Fargo customer account based on the beneficiary details. \n\n<em>Wells</em> Fargo opened an <em>investigation</em> under reference XXXX but closed the case stating the unintended beneficiary was unreachable. \n\nAs the rightful beneficiary of these funds, I am requesting <em>Wells</em> Fargo reopen the wire <em>investigation</em> and pursue recovery of the misapplied funds."],"company":["<em>WELLS</em> FARGO & COMPANY"]},"sort":[7.3438015,"20128876"]},{"_index":"complaint-public-v1","_id":"8925317","_score":7.337227,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Bank text scam victim in XXXX and still trying to recover my funds from Wells Fargo- and will continue to press Wells Fargo to do whats right. \n\nThey keep closing my cases and say they will not refund my funds even though I was a clear victim of bank text scam fraud. \n\nThey keep tell me that : Wells Fargo cooperates with law enforcement agencies in the investigation and prosecution of criminal activity... I have given them all police reports, the investigating departments as well of the detectives that gathered information - that all clearly indicates I was a fraud victim. I need Wells Fargo to contact these police departments and take my request SERIOUSLY to reimburse me! They dove deep into the transaction and clearly proved that I was a victim! Use the information I provided over my several communications with you to rightfully reimburse me. \n\nXXXX Police Department started the investigation and transferred it to the XXXX XXXX Police Department. Ive already provided Wells Fargo with all contact info of those departments and all of the case files concerning the situation. It was CLEAR that I was a victim. This is not my fault that someone was acting as a bank employee of Wells Fargo to set this in motion. This is all clearly laid out in the police investigation! The Wells Fargo XXXX department needs to reopen this investigation AGAIN not only looking at their records but also looking at the police investigation. I will not stand for another closure of this request- the fraud department needs to contact the XXXX Police Department as well as the XXXX XXXX Police Department if they are indeed going to work with and cooperate with and respect law enforcement agencies. \n\nI expect a full opening of this issue specifically speaking with those police departments to the the fault off of me.","date_sent_to_company":"2024-05-03T18:06:02.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"56560","tags":"Servicemember","has_narrative":true,"complaint_id":"8925317","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2024-05-03T17:54:16.000Z","state":"MN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["The <em>Wells</em> Fargo XXXX department needs to reopen this <em>investigation</em> AGAIN not only looking at their records but also looking at the police <em>investigation</em>. I will not stand for another closure of this request- the fraud department needs to contact the XXXX Police Department as <em>well</em> as the XXXX XXXX Police Department if they are indeed going to work with and cooperate with and respect law enforcement agencies."],"company":["<em>WELLS</em> FARGO & COMPANY"]},"sort":[7.337227,"8925317"]},{"_index":"complaint-public-v1","_id":"4003366","_score":7.337191,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"scammers and identify theft applied for an online loan in Wells Fargo. \n\nI request an investigation, Wells Fargo first replied it's an online application does not need a physical person 's signature in XXXX. Then Wells Fargo investigated that personally applied this load in one of their Branch.","date_sent_to_company":"2020-12-10T15:22:04.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"29169","tags":null,"has_narrative":true,"complaint_id":"4003366","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2020-12-10T15:06:03.000Z","state":"SC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["scammers and identify theft applied for an online loan in <em>Wells</em> Fargo. \n\nI request an <em>investigation</em>, <em>Wells</em> Fargo first replied it's an online application does not need a physical person 's signature in XXXX. Then <em>Wells</em> Fargo <em>investigated</em> that personally applied this load in one of their Branch."],"company":["<em>WELLS</em> FARGO & COMPANY"]},"sort":[7.337191,"4003366"]},{"_index":"complaint-public-v1","_id":"20282042","_score":7.3257294,"_source":{"product":"Checking or savings account","complaint_what_happened":"I am submitting this complaint regarding Wells Fargo Bank , N.A . for multiple violations of Regulation E, unreasonable investigation practices, and improper handling of several disputes totaling {$12000.00}. These disputes include a highvalue XXXX reservation ( {$11000.00} ), XXXX ( {$25.00} ), XXXX ( {$240.00} ), and a separate XXXX leak refund ( {$480.00} ) that Wells Fargo seized. \n\nThe underlying merchant, XXXX, engaged in conduct that directly caused these disputes, including : - XXXX told me to leave the property despite full payment. \n- XXXX took my payment but did not provide the stay or the nights I paid for. \n- XXXX attempted an unauthorized {$1000.00} charge even though I had already paid. \n\nWells Fargo refused to begin the investigation until I provided what they considered adequate evidence, which violates 12 CFR 1005.11 ( c ). I sent them numerous pieces of evidence they rejected. \n\nWells Fargo also violated Regulation E by predetermining the amount they were willing to credit me before beginning the investigation. Regulation E requires a reasonable investigation before any determination is made, and provisional credit must reflect the full amount of the alleged error. By crediting only {$5000.00} and treating that amount as final before the investigation even began, Wells Fargo violated 12 CFR 1005.11 ( c ), which prohibits predetermining outcomes, delaying investigations, or conditioning investigations on the consumer providing additional evidence. This conduct is consistent with the patterns identified in Wells Fargos prior consent decrees, which found systemic failures in dispute handling, unauthorized holds, and improper accountmanagement practices. \n\nWells Fargo also seized the {$480.00} refund XXXX issued for a ceiling leak, even though it was unrelated to the dispute. They issued inconsistent rulings on charges from the same merchant in the same dispute and provided no documentation supporting their determination. \n\nWells Fargo also improperly denied my dispute with XXXX, even though the charge was the result of an unsafe, unroadworthy vehicle that XXXX provided to me. I took XXXX to court and won, proving that Wells Fargos investigation and denial were incorrect. Regulation E requires a reasonable investigation before a determination is made, and Wells Fargos refusal to reverse the charge ( despite clear evidence and a court judgment confirming the merchant was at fault ) demonstrating a failure to conduct a lawful investigation. This conduct is consistent with the patterns identified in Wells Fargos prior consent decrees, which found systemic failures in dispute handling and improper reliance on unreliable merchant claims. \n\nDuring this same period, Wells Fargo also improperly held a {$2500.00} XXXX check and put an extended hold on it without cause, further demonstrating systemic failures in deposit handling and violations consistent with prior consent decrees.\n\nWells Fargos conduct in my case is consistent with the patterns identified in the CFPBs 2022 Consent Order, which found widespread mismanagement of deposit accounts, improper handling of disputes, unauthorized holds, and failures to provide required credits and refunds.","date_sent_to_company":"2026-03-15T18:13:25.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"20282042","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2026-03-15T18:01:20.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Banking errors"},"highlight":{"complaint_what_happened":["I took XXXX to court and won, proving that <em>Wells</em> Fargos <em>investigation</em> and denial were incorrect. Regulation E requires a reasonable <em>investigation</em> before a determination is made, and <em>Wells</em> Fargos refusal to reverse the charge ( despite clear evidence and a court judgment confirming the merchant was at fault ) demonstrating a failure to conduct a lawful <em>investigation</em>."],"company":["<em>WELLS</em> FARGO & COMPANY"]},"sort":[7.3257294,"20282042"]},{"_index":"complaint-public-v1","_id":"18286775","_score":7.3156834,"_source":{"product":"Checking or savings account","complaint_what_happened":"I am submitting this complaint regarding Wells Fargo Banks improper handling of a disputed transaction and its reversal of my provisional credit without providing evidence or a legally sufficient explanation. \n\nI timely reported an unauthorized transaction on my Wells Fargo account. Wells Fargo issued provisional credit, indicating that it was unable to complete its investigation within the required timeframe. However, Wells Fargo later reversed this provisional credit without providing proof, documentation, or a clear explanation supporting its determination, causing my account to go into the negative. \n\nTo date, Wells Fargo has failed to provide : Evidence supporting its conclusion Documentation showing how the transaction was authorized A legally sufficient written explanation justifying the reversal Proof that its investigation complied with Regulation E requirements Under the Electronic Fund Transfer Act and Regulation E ( 12 CFR 1005 ), financial institutions are required to conduct a reasonable investigation and, if provisional credit is reversed, provide a written explanation and supporting evidence. Wells Fargo has not met these obligations. \n\nI believe Wells Fargos actions constitute : Failure to conduct a reasonable investigation Improper reversal of provisional credit Violation of Regulation E consumer protections Unfair and deceptive banking practices I am requesting that the CFPB require Wells Fargo to : 1. Provide full documentation supporting its decision, and 2. Reinstate the provisional credit pending a proper investigation, or permanently credit the account if compliance can not be demonstrated.\n\nI have suffered financial harm due to Wells Fargos actions and am requesting regulatory review and corrective action.","date_sent_to_company":"2025-12-26T00:06:24.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"18286775","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2025-12-26T00:01:11.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["I am submitting this complaint regarding <em>Wells</em> Fargo Banks improper handling of a disputed transaction and its reversal of my provisional credit without providing evidence or a legally sufficient explanation. \n\nI timely reported an unauthorized transaction on my <em>Wells</em> Fargo account. <em>Wells</em> Fargo issued provisional credit, indicating that it was unable to complete its <em>investigation</em> within the required timeframe."],"company":["<em>WELLS</em> FARGO & COMPANY"]},"sort":[7.3156834,"18286775"]},{"_index":"complaint-public-v1","_id":"21041790","_score":7.287546,"_source":{"product":"Checking or savings account","complaint_what_happened":"This complaint involves discriminatory and retaliatory treatment at a Wells Fargo branch, as well as the companys failure to properly investigate and address my concerns. \n\nOn or about XX/XX/year>, I visited a Wells Fargo branch to conduct a transaction involving my account. During this interaction, I was subjected to treatment that I believe was discriminatory and retaliatory in nature. The conduct I experienced was not consistent with standard customer service practices and resulted in unequal treatment and harm. \n\nFollowing this incident, I made multiple attempts to resolve the matter directly with Wells Fargo. I submitted complaints, requested escalation, and specifically asked for a full investigation into the actions of the employees involved. \n\nIn particular, I requested : - Review of in-branch video footage from the date of the incident - A detailed explanation addressing each of my claims, including discrimination, retaliation, damages, and corrective measures - Documentation of the investigation process and findings Wells Fargo failed to provide a meaningful investigation. Instead, I received generic responses citing company policies, without addressing the actual events, employee conduct, or my specific allegations. \n\nDuring a recent phone call with a Wells Fargo escalation representative, I was informed that no review of video footage had been conducted. This confirms that no thorough investigation took place despite my repeated requests. \n\nAdditionally, Wells Fargo prematurely closed my case multiple times, stating that no new information was provided, while failing to address the core issues raised in my complaint. \n\nAs a result of this failure to investigate and respond appropriately, I have suffered ongoing harm, frustration, and lack of resolution. \n\nI am requesting that Wells Fargo : 1. Conduct a full and independent investigation into the incident, including review of all available evidence such as video footage 2. Provide a written response addressing each of my claims : discrimination, retaliation, damages, and corrective actions 3. Explain the basis for prior case closures without a complete investigation 4. Take appropriate corrective measures to ensure this conduct does not occur again To date, Wells Fargo has not provided a sufficient response or resolution.","date_sent_to_company":"2026-04-08T06:26:12.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"983XX","tags":"Servicemember","has_narrative":true,"complaint_id":"21041790","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2026-04-08T06:12:49.000Z","state":"WA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["This complaint involves discriminatory and retaliatory treatment at a <em>Wells</em> Fargo branch, as <em>well</em> as the companys failure to properly <em>investigate</em> and address my concerns. \n\nOn or about XX/XX/year>, I visited a <em>Wells</em> Fargo branch to conduct a transaction involving my account. During this interaction, I was subjected to treatment that I believe was discriminatory and retaliatory in nature."],"company":["<em>WELLS</em> FARGO & COMPANY"]},"sort":[7.287546,"21041790"]},{"_index":"complaint-public-v1","_id":"18683699","_score":7.283429,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On XX/XX/year>, a {$300.00} XXXX transaction was sent from my Wells Fargo account as the result of a scam. I did not receive any goods or services in exchange for this payment. \n\nI promptly contacted Wells Fargo to report the transaction as fraudulent and requested that the issue be investigated. However, Wells Fargo did not provide a confirmation number, written acknowledgment, investigation status, or final determination. I received no follow-up communication despite my attempt to resolve the issue directly with the bank. \n\nAs a result, the dispute was effectively abandoned without explanation. Wells Fargo failed to properly investigate or communicate the outcome of my fraud report, leaving the issue unresolved. \n\nI reported this XXXX transaction to Wells Fargo, but no confirmation number, written acknowledgment, or documentation was provided.","date_sent_to_company":"2026-01-13T16:27:18.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"89113","tags":null,"has_narrative":true,"complaint_id":"18683699","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2026-01-13T16:15:12.000Z","state":"NV","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["On XX/XX/year>, a {$300.00} XXXX transaction was sent from my <em>Wells</em> Fargo account as the result of a scam. I did not receive any goods or services in exchange for this payment. \n\nI promptly contacted <em>Wells</em> Fargo to report the transaction as fraudulent and requested that the issue be <em>investigated</em>. However, <em>Wells</em> Fargo did not provide a confirmation number, written acknowledgment, <em>investigation</em> status, or final determination."],"company":["<em>WELLS</em> FARGO & COMPANY"]},"sort":[7.283429,"18683699"]},{"_index":"complaint-public-v1","_id":"7561364","_score":7.2816253,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On XX/XX/XXXX  2022 I wired funds from my XXXX XXXX XXXX business account to Wells Fargo Bank to purchase equipment for {$37000.00}. I made the mistake of trusting the financial institution of Wells Fargo because little did I know at the time that Wells Fargo was involved with fake accounts. I tried to get XXXX XXXX to recall the funds but wasnt successful. After reporting the scam to XXXX XXXX they said Wells Fargo was investigating the incident but after 6 months of investigation they said they closed the investigation. They didnt provide any other information or details.","date_sent_to_company":"2023-09-17T05:34:31.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"71303","tags":null,"has_narrative":true,"complaint_id":"7561364","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2023-09-17T04:44:30.000Z","state":"LA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["After reporting the scam to XXXX XXXX they said <em>Wells</em> Fargo was <em>investigating</em> the incident but after 6 months of <em>investigation</em> they said they closed the <em>investigation</em>. They didnt provide any other information or details."],"company":["<em>WELLS</em> FARGO & COMPANY"]},"sort":[7.2816253,"7561364"]},{"_index":"complaint-public-v1","_id":"3549722","_score":7.271391,"_source":{"product":"Checking or savings account","complaint_what_happened":"It appears that Wells Fargo intentionally created multiple delays including requiring a borrowers consent form after waiting 7+ months to telll me about this requirement, in order to tack on interest charges to the SBA note so that Wells Fargo can get a bigger payment on the 75 % SBA tax-payer funded guarantee ; the original SBA loan was {>= $1,000,000} and was paid down to approx. {$1.00} XXXX and now from what XXXX XXXX tells me the SBA loan balance is at least {$1.00} XXXX! Here are 3 examples of how WellsFargo artificially extended the timeframe with delays... \n\na ) 6 SBA loan payment deferments but no working capital and during this period of payment deferments, I had lenders/investors willing to work with me which means that we could have only needed 2 or 3 payment deferments if Wells Fargo had a good-faith conversation with these third parties but Wells Fargo did not respond to any of my communication attempts. Another huge missed opportunity to fix the mess created by Wells Fargo. \nb ) Wells Fargo still wants me to pay accrued interest on the SBA loan but I had no control over the investigation ). There have been at least 11-12 unexplained investigation delays over the last year, and let us not forget that I asked to part of the investigation and no one replied. \nc ) Wells Fargo still wants me to pay accrued interest, penalties on taxes but I had no control over the investigation ). here have been at least 11-12 unexplained investigation delays over the last year, and let us not forget that I asked to part of the investigation and no one replied.","date_sent_to_company":"2020-03-01T09:26:24.000Z","issue":"Problem caused by your funds being low","sub_product":"Other banking product or service","zip_code":"30071","tags":"Older American","has_narrative":true,"complaint_id":"3549722","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2020-03-01T04:07:57.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Non-sufficient funds and associated fees"},"highlight":{"complaint_what_happened":["Another huge missed opportunity to fix the mess created by <em>Wells</em> Fargo. \nb ) <em>Wells</em> Fargo still wants me to pay accrued interest on the SBA loan but I had no control over the <em>investigation</em> ). There have been at least 11-12 unexplained <em>investigation</em> delays over the last year, and let us not forget that I asked to part of the <em>investigation</em> and no one replied."],"company":["<em>WELLS</em> FARGO & COMPANY"]},"sort":[7.271391,"3549722"]},{"_index":"complaint-public-v1","_id":"10182116","_score":7.258766,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"XX/XX/year> XXXX separate chargers were made in the XXXX XXXX XXXX totaling {$4600.00} I was scammed by a person posing as law enforcement and immediately called Wells Fargo to stop the transactions and Wells Fargo claimed that they could not and would open a case for investigation. After the investigation concluded Wells Fargo decided that no fraud had been detected. Wells Fargo never activated fraud protection for my debit card.","date_sent_to_company":"2024-09-21T00:09:12.000Z","issue":"Fraud or scam","sub_product":"Check cashing service","zip_code":"365XX","tags":null,"has_narrative":true,"complaint_id":"10182116","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2024-09-20T23:53:53.000Z","state":"AL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["XX/XX/year> XXXX separate chargers were made in the XXXX XXXX XXXX totaling {$4600.00} I was scammed by a person posing as law enforcement and immediately called <em>Wells</em> Fargo to stop the transactions and <em>Wells</em> Fargo claimed that they could not and would open a case for <em>investigation</em>. After the <em>investigation</em> concluded <em>Wells</em> Fargo decided that no fraud had been detected. <em>Wells</em> Fargo never activated fraud protection for my debit card."],"company":["<em>WELLS</em> FARGO & COMPANY"]},"sort":[7.258766,"10182116"]},{"_index":"complaint-public-v1","_id":"8660670","_score":7.2518525,"_source":{"product":"Mortgage","complaint_what_happened":"After submitting complaint XXXX, XXXX XXXX XXXX at Wells Fargo informed me via email on XX/XX/XXXX that he would not be able to respond to me about their investigation XX/XX/XXXX. The investigation is related to several recorded conversations when Wells Fargo provided me erroneous information about their forbearance program, which resulted in destroying my credit. The investigation will determine whether or not I need to pay them $ XXXX of payments that were on pause while participating in their forbearance program. \n\nAccording to Wells Fargo, I need to pay them $ XXXX of forbearance delayed payments by XX/XX/XXXX. If I do not, they will require me to pay the full amount of my property loan and could push me into foreclosure. \n\nThis provides me with only 7 days from when their investigation is complete about whether I owe them $ XXXX or not until when the $ XXXX would be due. I have called Wells Fargo to request they accelerate their investigation or postpone the XX/XX/XXXX deadline. They said they could not do either. \n\nWhile I believe the investigation will be found in my favor, it is not possible to move a large of funds from one account to another in that short of time. This ridiculously short timeline that Wells Fargo has created is putting me into an impossible financial situation. Furthermore, it is positioning me for additional credit damage, and is putting my family 's only home at risk. I made on time payments for my entire 25 year credit history, and did not have one negative mark until Wells Fargo did this to me. This is another predatory example of their program, and it is unethical.\n\nAttached is a letter from the investigator at Wells Fargo, and the notice of what they say I need to pay by XX/XX/XXXX.","date_sent_to_company":"2024-03-31T02:04:58.000Z","issue":"Struggling to pay mortgage","sub_product":"Conventional home mortgage","zip_code":"94110","tags":null,"has_narrative":true,"complaint_id":"8660670","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2024-03-31T01:38:49.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"An existing modification, forbearance plan, short sale, or other loss mitigation relief"},"highlight":{"complaint_what_happened":["Attached is a letter from the <em>investigator</em> at <em>Wells</em> Fargo, and the notice of what they say I need to pay by XX/XX/XXXX."],"company":["<em>WELLS</em> FARGO & COMPANY"]},"sort":[7.2518525,"8660670"]},{"_index":"complaint-public-v1","_id":"2424285","_score":7.248087,"_source":{"product":"Money transfers","complaint_what_happened":"I transferred {$650.00} using Wells Fargo Sure Pay to what turned out to be a fraudulent Wells Fargo account on XX/XX/2016. I reported it immediately to the Wells Fargo Fraud department. I also reported the incident in person at my local Wells Fargo Branch. I provided the results of my own research to Wells Fargo. As far as I can tell, there has been no investigation into the fraud. Wells Fargo seems to have dropped the case. In order to open a Wells Fargo account, the account holder must provide a Driver 's License or Social Security Number. The account was originated in the state of Colorado ( according to the routing number ). It seems to me, that the investigation of the person who opened the account would be a fairly simple process for Wells Fargo. I reported the incident to the local police, and to the XXXX as well.","date_sent_to_company":"2017-04-07T16:28:48.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"94941","tags":"Older American","has_narrative":true,"complaint_id":"2424285","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2017-04-07T16:28:47.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I transferred {$650.00} using <em>Wells</em> Fargo Sure Pay to what turned out to be a fraudulent <em>Wells</em> Fargo account on XX/XX/2016. I reported it immediately to the <em>Wells</em> Fargo Fraud department. I also reported the incident in person at my local <em>Wells</em> Fargo Branch. I provided the results of my own research to <em>Wells</em> Fargo. As far as I can tell, there has been no <em>investigation</em> into the fraud. <em>Wells</em> Fargo seems to have dropped the case."],"company":["<em>WELLS</em> FARGO & COMPANY"]},"sort":[7.248087,"2424285"]},{"_index":"complaint-public-v1","_id":"10782551","_score":7.2431498,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/year>, I requested an XXXX transfer of {$100.00} thru my discover bank account, taking the funds from my Wells Fargo. \n\nWells fargo approved the transfer and released the funds. 4 days later, Wells Fargo requests the funds be returned, citing insufficient funds. \n\nMy Wells Fargo account has a standing balance over {$1000.00}. XXXXXXXX XXXX returned the {$100.00} to Wells Fargo, but the money never went back to my Wells Fargo account. \n\nWells fargo refused to investigate the matter, claiming discover bank is at fault. After having discover bank reach out to Wells Fargo, Wells Fargo still refuses to investigate the matter, continues to claim discover bank is at fault, and is threatening to close my account if I ask about the issue again.","date_sent_to_company":"2024-11-13T21:05:36.000Z","issue":"Managing an account","sub_product":"Other banking product or service","zip_code":"97420","tags":"Servicemember","has_narrative":true,"complaint_id":"10782551","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2024-11-13T20:54:40.000Z","state":"OR","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Funds not handled or disbursed as instructed"},"highlight":{"complaint_what_happened":["<em>Wells</em> fargo refused to <em>investigate</em> the matter, claiming discover bank is at fault. After having discover bank reach out to <em>Wells</em> Fargo, <em>Wells</em> Fargo still refuses to <em>investigate</em> the matter, continues to claim discover bank is at fault, and is threatening to close my account if I ask about the issue again."],"company":["<em>WELLS</em> FARGO & COMPANY"]},"sort":[7.2431498,"10782551"]},{"_index":"complaint-public-v1","_id":"2895484","_score":7.2330217,"_source":{"product":"Checking or savings account","complaint_what_happened":"We had a charge on our account for contractual services that were never received according to the signed contractual obligation. The change has been disputed multiple times through Wells Fargo. Instead of investigating, Wells Fargo chooses to close the dispute without notice or comment. Wells Fargo refuses to investigate and does not protect their customer/consumer.","date_sent_to_company":"2018-05-03T18:07:06.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Checking account","zip_code":"75087","tags":null,"has_narrative":true,"complaint_id":"2895484","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2018-05-03T18:00:25.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Transaction was not authorized"},"highlight":{"complaint_what_happened":["The change has been disputed multiple times through <em>Wells</em> Fargo. Instead of <em>investigating</em>, <em>Wells</em> Fargo chooses to close the dispute without notice or comment. <em>Wells</em> Fargo refuses to <em>investigate</em> and does not protect their customer/consumer."],"company":["<em>WELLS</em> FARGO & COMPANY"]},"sort":[7.2330217,"2895484"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":103885,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":103885}]}},"product":{"doc_count":103885,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting or other personal consumer reports","doc_count":50854,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":50436},{"key":"Other personal consumer report","doc_count":418}]}},{"key":"Credit reporting, credit repair services, or other personal consumer 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