{"took":2281,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":1481273,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"17811245","_score":18.308765,"_source":{"product":"Checking or savings account","complaint_what_happened":"My Chime account was taken over by an unauthorized person ( XXXX XXXX ) who changed my email and password. I was locked out and had to call Chime to regain access. During the takeover, an unauthorized ACH transfer of {$160.00} occurred. Chime denied my dispute claiming no error occurred, even though this was a clear account takeover fraud event under Regulation E. I am requesting the CFPB to require Chime to properly investigate the unauthorized account access and refund the funds.","date_sent_to_company":"2025-12-07T16:54:45.000Z","issue":"Problem caused by your funds being low","sub_product":"Checking account","zip_code":"441XX","tags":null,"has_narrative":true,"complaint_id":"17811245","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"Chime Financial Inc","date_received":"2025-12-07T16:49:34.000Z","state":"OH","company_public_response":null,"sub_issue":"Overdrafts and overdraft fees"},"highlight":{"complaint_what_happened":["My Chime account was taken over by an <em>unauthorized</em> person ( XXXX XXXX ) who changed my email and password. I was locked out and had to call Chime to regain <em>access</em>. During the takeover, an <em>unauthorized</em> ACH transfer of {$160.00} <em>occurred</em>. Chime denied my dispute claiming no error <em>occurred</em>, even though this was a clear account takeover fraud event under Regulation E. I am requesting the CFPB to require Chime to properly <em>investigate</em> the <em>unauthorized</em> account <em>access</em> and refund the funds."]},"sort":[18.308765,"17811245"]},{"_index":"complaint-public-v1","_id":"21474057","_score":17.664421,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I am filing a formal complaint regarding fraudulent activity and unauthorized access to my Cash App account. \n\nMy account was compromised due to unauthorized access, and as a result, transactions occurred that I did not authorize. The account has since been closed, and I no longer have access to it. Despite reporting this issue, the company has failed to provide any meaningful resolution. \n\nCash App has stated that they conducted an investigation, however : * They have not identified the specific transactions or balance in question * They have not provided any documentation or findings * They have not explained the basis of their decision * They continue to avoid addressing the unauthorized nature of the activity Their responses have been vague, dismissive, and do not reflect a good-faith effort to investigate fraud on their platform. \n\nI am requesting : * A full and transparent investigation into the unauthorized activity * Documentation of all transactions and findings * Confirmation that my account is classified as compromised/fraudulent * Written confirmation that I am not liable for any unauthorized transactions or balances * Assurance that no negative reporting or collections activity will occur If this matter is not properly addressed, I will pursue further legal and regulatory action.","date_sent_to_company":"2026-04-22T07:07:44.000Z","issue":"Unauthorized transactions or other transaction problem","sub_product":"Mobile or digital wallet","zip_code":"484XX","tags":null,"has_narrative":true,"complaint_id":"21474057","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Block, Inc.","date_received":"2026-04-22T06:58:29.000Z","state":"MI","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I am filing a formal complaint regarding fraudulent activity and <em>unauthorized</em> <em>access</em> to my Cash App account. \n\nMy account was compromised due to <em>unauthorized</em> <em>access</em>, and as a result, transactions <em>occurred</em> that I did not authorize. The account has since been closed, and I no longer have <em>access</em> to it. Despite reporting this issue, the company has failed to provide any meaningful resolution."],"issue":["<em>Unauthorized</em> transactions or other transaction problem"]},"sort":[17.664421,"21474057"]},{"_index":"complaint-public-v1","_id":"12322679","_score":17.654402,"_source":{"product":"Student loan","complaint_what_happened":"I previously submitted a complaint regarding the unauthorized access of my federal student loan records ( Case # XXXX ), but the response provided by Nelnet failed to address my concerns. Nelnet issued a generic response about compliance laws but did not confirm or deny whether my student loan records were accessed, altered, or transferred without my authorization. \n\nKey Issues in the Original Response : Nelnet did not provide an access log showing whether unauthorized access occurred.\n\nNelnet did not confirm or deny whether my records were accessed without my consent. \nNelnet did not outline any investigation into potential unauthorized access. \nGiven the seriousness of a potential breach of my personal and financial data, I am formally requesting the CFPB re-open my complaint and require Nelnet to provide specific answers to the following : Was my student loan data accessed or modified by an unauthorized party? \nProvide a detailed log of all access attempts to my loan records. \nWhat investigation, if any, has Nelnet conducted into this potential breach? \nWhat safeguards has Nelnet implemented to ensure my private data is protected moving forward? \nAdditionally, I request that the Department of Education investigate Nelnets handling of my records and determine whether a data breach occurred. If Nelnet is unwilling to provide this information, I will escalate my concerns to the XXXX  XXXX XXXX XXXX of XXXX XXXX ( XXXX ) and the Federal Trade Commission ( FTC ). \n\nThis issue requires immediate attention, and I request a full investigation and response within 30 days.","date_sent_to_company":"2025-03-05T22:24:32.000Z","issue":"Dealing with your lender or servicer","sub_product":"Federal student loan servicing","zip_code":"902XX","tags":null,"has_narrative":true,"complaint_id":"12322679","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Nelnet, Inc.","date_received":"2025-03-05T22:17:17.000Z","state":"CA","company_public_response":null,"sub_issue":"Received bad information about your loan"},"highlight":{"complaint_what_happened":["I previously submitted a complaint regarding the <em>unauthorized</em> <em>access</em> of my federal student loan records ( Case # XXXX ), but the response provided by Nelnet failed to address my concerns. Nelnet issued a generic response about compliance laws but did not confirm or deny whether my student loan records were <em>accessed</em>, altered, or transferred without my authorization. \n\nKey Issues in the Original Response : Nelnet did not provide an <em>access</em> log showing whether <em>unauthorized</em> <em>access</em> <em>occurred</em>."]},"sort":[17.654402,"12322679"]},{"_index":"complaint-public-v1","_id":"18337134","_score":17.618015,"_source":{"product":"Credit card","complaint_what_happened":"I am submitting this rebuttal because Synchrony Banks response is factually incorrect, incomplete, and contradicted by their own systemgenerated evidence. \n\n1. Synchrony claims no unauthorized access occurred.\n\nThis is disproven by multiple systemgenerated emails from Synchrony showing repeated attempts to add the fraudulent PayPal Credit Card to XXXX XXXX. These provisioning attempts occurred on : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX at XXXX XXXX  ( document attached ) These emails are not marketing messages. They are accountservicing alerts triggered only when someone initiates adding the card to XXXX XXXX. I do not use XXXX XXXX, do not own XXXX devices, and did not authorize any provisioning attempts. These events constitute ongoing unauthorized access. \n2. Synchrony failed to provide required fraud investigation records. \nDespite repeated requests, Synchrony has not provided : Device identifiers used in the provisioning attempts IP addresses Token request logs Authentication method used Whether the device passed issuer verification Whether the device was previously associated with my identity These records are required under : FCRA ( reasonable investigation ) Reg Z ( fraud liability and investigation standards ) XXXX rules for digital wallet tokenization Synchronys own cardholder agreement Synchrony can not claim a reasonable investigation while withholding the very logs that determine whether access was authorized. \n3. Synchronys statements contradict their own system activity. \nTheir response claims no unauthorized activity occurred, yet their system repeatedly attempted to provision the card to XXXX XXXX at earlymorning hours. This is incompatible with their claim that the account was secure or that no unauthorized party accessed it. \n4. The fraudulent account remains an active identitytheft risk. \nThe XX/XX/XXXX provisioning attempt shows that the issue is ongoing, not historical. Synchrony has not taken steps to secure the account or prevent further misuse. \nRequested Action : I request that the CFPB require Synchrony Bank to : 1. Provide the full fraud investigation logs listed above. \n2. Correct all inaccurate credit reporting associated with this fraudulent account.\n\n3. Confirm closure of the fraudulent account and block further provisioning attempts.\n\n4. Provide a corrected response that does not contradict their own systemgenerated evidence. \n\nBeginning on XX/XX/2025, I started receiving multiple systemgenerated emails from Synchrony stating that my card was being added to XXXX XXXX. These emails are not marketing messages ; they are triggered only when someone initiates a digital wallet provisioning attempt. Additional provisioning attempts occurred on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX at XXXX XXXX. These repeated attempts show ongoing unauthorized access to the fraudulent account. \nI reported the fraud to Synchrony and disputed the unauthorized charge. I also requested the fraud investigation records, including device identifiers, IP addresses, XXXX XXXX provisioning logs, token request metadata, and the authentication method used. Synchrony did not provide this information and instead claimed that no unauthorized access occurred, which contradicts their own systemgenerated provisioning emails. \nThe fraudulent account remains a risk because someone repeatedly attempted to add the card to XXXX XXXX at earlymorning hours. Synchrony has not provided the required investigation documentation, has not explained the unauthorized provisioning attempts, and has not resolved the unauthorized charge. \nI am requesting that the CFPB require Synchrony to provide the full fraud investigation records, correct any inaccurate reporting, close the fraudulent account, and address the unauthorized transaction and repeated unauthorized access events.","date_sent_to_company":"2025-12-29T10:04:50.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"460XX","tags":null,"has_narrative":true,"complaint_id":"18337134","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SYNCHRONY FINANCIAL","date_received":"2025-12-29T09:54:07.000Z","state":"IN","company_public_response":null,"sub_issue":"Card was charged for something you did not purchase with the card"},"highlight":{"complaint_what_happened":["Additional provisioning attempts <em>occurred</em> on <em>XX</em>/<em>XX</em>/XXXX, <em>XX</em>/<em>XX</em>/XXXX, <em>XX</em>/<em>XX</em>/XXXX, and <em>XX</em>/<em>XX</em>/XXXX at XXXX XXXX. These repeated attempts show ongoing <em>unauthorized</em> <em>access</em> to the fraudulent account. \nI reported the fraud to Synchrony and disputed the <em>unauthorized</em> charge. I also requested the fraud <em>investigation</em> records, including device identifiers, IP addresses, XXXX XXXX provisioning logs, token request metadata, and the authentication method used."]},"sort":[17.618015,"18337134"]},{"_index":"complaint-public-v1","_id":"12488557","_score":17.585968,"_source":{"product":"Student loan","complaint_what_happened":"I am following up on my previous complaint regarding unauthorized third-party access to federal student loan data. I recently received a response from the Department of Education ( XXXX # XXXX ), but their reply failed to provide adequate clarification regarding the issue at hand. \n\nTheir response did not confirm nor deny whether unauthorized access to borrower records occurred, nor did it specify what actions, if any, have been taken to investigate potential third-party access by XXXXXXXX XXXX or other unauthorized entities. \n\nThe Department of Education cited compliance with the Privacy Act of 1974, the Fair Credit Reporting Act ( FCRA ), and internal policies regarding borrower data protection. However, this response : Does not directly answer whether a breach or unauthorized access occurred. \nDoes not explain what safeguards have been put in place to ensure borrower data has not been accessed, copied, or shared without authorization. \n\nFails to reassure borrowers like myself that my financial records remain uncompromised. \n\nAs a federal student loan borrower, I have the right to know whether my personal financial data has been improperly accessed by an unauthorized third party, especially one with no contractual authority under Title IV of the Higher Education Act.\n\nI am now formally requesting that the CFPB launch an independent investigation into whether unauthorized third-party access to the federal student loan database has occurred, and if so, what borrower protections will be provided. \n\nAdditionally, I am requesting the CFPB review whether borrowers affected by this data compromise are entitled to loan discharge, forgiveness, or other corrective actions under federal regulations. \n\nIf this matter is not adequately addressed, I will escalate my concerns to additional legal and regulatory bodies to ensure borrowers rights and data security are fully protected.","date_sent_to_company":"2025-04-21T21:16:27.000Z","issue":"Dealing with your lender or servicer","sub_product":"Federal student loan servicing","zip_code":"21740","tags":null,"has_narrative":true,"complaint_id":"12488557","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Servicer under contract with Federal Student Aid","date_received":"2025-03-14T15:45:56.000Z","state":"MD","company_public_response":null,"sub_issue":"Received bad information about your loan"},"highlight":{"complaint_what_happened":["Their response did not confirm nor deny whether <em>unauthorized</em> <em>access</em> to borrower records <em>occurred</em>, nor did it specify what actions, if any, have been taken to <em>investigate</em> potential third-party <em>access</em> by XXXXXXXX XXXX or other <em>unauthorized</em> entities. \n\nThe Department of Education cited compliance with the Privacy Act of 1974, the Fair Credit Reporting Act ( FCRA ), and internal policies regarding borrower data protection."]},"sort":[17.585968,"12488557"]},{"_index":"complaint-public-v1","_id":"15109782","_score":17.402323,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am writing to formally report several unauthorized inquiries that have appeared on my credit report. I did not request or authorize these companies to access my credit information, yet they were able to obtain it without my consent. Specifically, these unauthorized credit inquiries occurred on the following da\ntes : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX occurred on XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX occurred on XXXX XXXX XXXX XXXX XXXX XXXX occurred on XXXX XXXX XXXX XXXX occurred on XX/XX/XXXX These inquiries are still currently listed on my credit report, and I am deeply concerned about the unauthorized access to my personal financial information. I believe this may be a violation of the Fair Credit Reporting Act ( FCRA ), as I did not initiate any transactions or provide consent for my credit file to be accessed by these entities.\n\nI respectfully request that the FTC investigate this matter and provide guidance on how to proceed with disputing and removing these inquiries from my credit report. I am also prepared to provide additional documentation if necessary.","date_sent_to_company":"2025-08-06T19:47:26.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"77045","tags":null,"has_narrative":true,"complaint_id":"15109782","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-08-06T19:46:57.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit inquiries on your report that you don't recognize"},"highlight":{"complaint_what_happened":["Specifically, these <em>unauthorized</em> credit inquiries <em>occurred</em> on the following da\ntes : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX <em>occurred</em> on XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX <em>occurred</em> on XXXX XXXX XXXX XXXX XXXX XXXX <em>occurred</em> on XXXX XXXX XXXX XXXX <em>occurred</em> on <em>XX</em>/<em>XX</em>/XXXX These inquiries are still currently listed on my credit report, and I am deeply concerned about the <em>unauthorized</em> <em>access</em> to my personal financial information"]},"sort":[17.402323,"15109782"]},{"_index":"complaint-public-v1","_id":"15119837","_score":17.394154,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am writing to formally report several unauthorized inquiries that have appeared on my credit report. I did not request or authorize these companies to access my credit information, yet they were able to obtain it without my consent. Specifically, these unauthorized credit inquiries occurred on the following da\ntes : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX occurred on XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX occurred on XXXX XXXX XXXX XXXX XXXX XXXX occurred on XXXX XXXX XXXX XXXX occurred on XX/XX/XXXX These inquiries are still currently listed on my credit report, and I am deeply concerned about the unauthorized access to my personal financial information. I believe this may be a violation of the Fair Credit Reporting Act ( FCRA ), as I did not initiate any transactions or provide consent for my credit file to be accessed by these entities.\n\nI respectfully request that the FTC investigate this matter and provide guidance on how to proceed with disputing and removing these inquiries from my credit report. I am also prepared to provide additional documentation if necessary.","date_sent_to_company":"2025-08-06T19:47:27.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"77045","tags":null,"has_narrative":true,"complaint_id":"15119837","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-08-06T19:02:59.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit inquiries on your report that you don't recognize"},"highlight":{"complaint_what_happened":["Specifically, these <em>unauthorized</em> credit inquiries <em>occurred</em> on the following da\ntes : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX <em>occurred</em> on XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX <em>occurred</em> on XXXX XXXX XXXX XXXX XXXX XXXX <em>occurred</em> on XXXX XXXX XXXX XXXX <em>occurred</em> on <em>XX</em>/<em>XX</em>/XXXX These inquiries are still currently listed on my credit report, and I am deeply concerned about the <em>unauthorized</em> <em>access</em> to my personal financial information"]},"sort":[17.394154,"15119837"]},{"_index":"complaint-public-v1","_id":"15118860","_score":17.38714,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am writing to formally report several unauthorized inquiries that have appeared on my credit report. I did not request or authorize these companies to access my credit information, yet they were able to obtain it without my consent. Specifically, these unauthorized credit inquiries occurred on the following da\ntes : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX occurred on XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX occurred on XXXX XXXX XXXX XXXX XXXX XXXX occurred on XXXX XXXX XXXX XXXX occurred on XX/XX/XXXX These inquiries are still currently listed on my credit report, and I am deeply concerned about the unauthorized access to my personal financial information. I believe this may be a violation of the Fair Credit Reporting Act ( FCRA ), as I did not initiate any transactions or provide consent for my credit file to be accessed by these entities.\n\nI respectfully request that the FTC investigate this matter and provide guidance on how to proceed with disputing and removing these inquiries from my credit report. I am also prepared to provide additional documentation if necessary.","date_sent_to_company":"2025-08-06T19:47:26.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"77045","tags":null,"has_narrative":true,"complaint_id":"15118860","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-08-06T19:46:57.000Z","state":"TX","company_public_response":null,"sub_issue":"Credit inquiries on your report that you don't recognize"},"highlight":{"complaint_what_happened":["Specifically, these <em>unauthorized</em> credit inquiries <em>occurred</em> on the following da\ntes : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX <em>occurred</em> on XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX <em>occurred</em> on XXXX XXXX XXXX XXXX XXXX XXXX <em>occurred</em> on XXXX XXXX XXXX XXXX <em>occurred</em> on <em>XX</em>/<em>XX</em>/XXXX These inquiries are still currently listed on my credit report, and I am deeply concerned about the <em>unauthorized</em> <em>access</em> to my personal financial information"]},"sort":[17.38714,"15118860"]},{"_index":"complaint-public-v1","_id":"22327008","_score":17.353462,"_source":{"product":"Credit card","complaint_what_happened":"I am formally filing a complaint regarding Citibank restricting my access to online banking for an extended period while unauthorized activity can be occur occurring on my account.\n\nI am currently unable to monitor transactions, verify deposits, review withdrawals, or protect myself from additional unauthorized activity. I was informed I may need to wait up to 8 weeks for resolution, which is unreasonable and creates a serious financial and consumer safety concern.\n\nI have attempted to resolve this directly with Citibank multiple times but have not been provided with adequate access, transparency, or a timely solution.\n\nI am requesting immediate restoration of account visibility/access or an alternative secure method to monitor my account activity while the matter is under investigation.","date_sent_to_company":"2026-05-19T00:27:08.000Z","issue":"Getting a credit card","sub_product":"General-purpose credit card or charge card","zip_code":"773XX","tags":null,"has_narrative":true,"complaint_id":"22327008","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2026-05-19T00:21:53.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem getting a working replacement card"},"highlight":{"complaint_what_happened":["I am formally filing a complaint regarding Citibank restricting my <em>access</em> to online banking for an extended period while <em>unauthorized</em> activity can be <em>occur</em> <em>occurring</em> on my account.\n\nI am currently unable to monitor transactions, verify deposits, review withdrawals, or protect myself from additional <em>unauthorized</em> activity. I was informed I may need to wait up to 8 weeks for resolution, which is unreasonable and creates a serious financial and consumer safety concern."]},"sort":[17.353462,"22327008"]},{"_index":"complaint-public-v1","_id":"21440598","_score":17.134268,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I am submitting this explanation to dispute the response provided by SoFi regarding unauthorized activity on my account. \n\nOn XX/XX/2026, I reported that my mobile phone had been stolen during an incident in which I was drugged and incapacitated. Because my phone contained my financial applications and authentication methods, the perpetrator had physical access to my device while I was unable to secure it. \n\nShortly after this incident, a SoFi Crypto account was opened in my name without my knowledge or authorization, and {$9500.00} was transferred from my SoFi Savings Account into that crypto account and converted into XXXX. \n\nI immediately reported this activity to SoFi on XX/XX/2026. SoFi conducted an investigation and concluded on XX/XX/2026 that no unauthorized access had occurred. This determination was based primarily on login history indicating that my device continued to access the account using biometric authentication. \n\nHowever, the login history provided by SoFi contradicts this conclusion. The data shows that on XX/XX/2026, my account was accessed from multiple geographic locations within a short period of time, including XXXX, XXXX ( where the theft occurred ), as well as XXXX, XXXX and other U.S. locations. These access points are not physically possible for a single user and indicate unauthorized access. \n\nAdditionally, these login events occurred during the timeframe in which I was incapacitated. The login history also shows numerous failed login attempts in the days following the incident from multiple locations, which is consistent with unauthorized attempts to gain or maintain access to my account. \n\nSoFis conclusion relies solely on the fact that my device was used. However, because my device was stolen and compromised, the use of that device does not establish that I authorized the transactions. Instead, the evidence supports a device compromise and account takeover. \n\nThere are also inconsistencies in SoFis investigation process. Although they state the investigation was completed on XX/XX/2026, I was informed on XX/XX/2026 that the claim was still under review. Additionally, SoFi acknowledged that no restriction was placed on the crypto account during the investigation, allowing continued access to the compromised account. \n\nUnder the * * Electronic Fund Transfer Act * * and * * Regulation E * *, an electronic fund transfer is considered unauthorized if it is initiated by a person other than the consumer without actual authority, even if the device or authentication method was used. \n\nGiven the documented evidence of account takeover, I believe SoFi failed to conduct a reasonable investigation and incorrectly determined that the activity was authorized.\n\nI respectfully request that the Consumer Financial Protection Bureau review this matter and require SoFi to reevaluate the claim based on the full evidence, including the login history demonstrating unauthorized access.","date_sent_to_company":"2026-04-21T15:16:04.000Z","issue":"Fraud or scam","sub_product":"Virtual currency","zip_code":"32829","tags":null,"has_narrative":true,"complaint_id":"21440598","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SOFI TECHNOLOGIES, INC.","date_received":"2026-04-21T14:53:48.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I immediately reported this activity to SoFi on <em>XX</em>/<em>XX</em>/2026. SoFi conducted an <em>investigation</em> and concluded on <em>XX</em>/<em>XX</em>/2026 that no <em>unauthorized</em> <em>access</em> had <em>occurred</em>. This determination was based primarily on login history indicating that my device continued to <em>access</em> the account using biometric authentication. \n\nHowever, the login history provided by SoFi contradicts this conclusion."]},"sort":[17.134268,"21440598"]},{"_index":"complaint-public-v1","_id":"12006689","_score":17.000454,"_source":{"product":"Student loan","complaint_what_happened":"I am submitting this complaint due to an unauthorized access and potential data breach involving my federal student loan information. A third-party entity known as DOGE ( Department of Government Efficiency ), which is not a legitimate government agency, reportedly accessed a system containing sensitive borrower data, including personal and financial information.\n\nThis breach appears to have been facilitated who allegedly gained unauthorized access to federal databases containing my and other borrowers loan details. I am deeply concerned about how this access occurred, whether my personal information has been compromised, and what measures are being taken to secure my data. \n\nKey details : The unauthorized access reportedly occurred in XXXXXXXX XXXX \n\nI have not received any official notification regarding the security of my personal data. \nI am concerned that my information may have been accessed or misused without my consent.\n\nI am requesting an investigation into this breach and whether it has impacted my loan status, repayment terms, or financial security. \n\nActions taken : I have attempted to contact my loan servicer but have not received clarity regarding this situation. \nI am monitoring my credit and student loan accounts for any unauthorized changes. \nI am filing this complaint to ensure accountability and to request confirmation that my data remains secure. \nI request that the CFPB investigate this matter, verify the extent of the breach, and hold responsible parties accountable for any misuse of borrower data. Additionally, I would like confirmation of whether my personal loan information was accessed and what corrective measures are being taken.","date_sent_to_company":"2025-02-09T20:23:08.000Z","issue":"Improper use of your report","sub_product":"Federal student loan servicing","zip_code":"200XX","tags":null,"has_narrative":true,"complaint_id":"12006689","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EdFinancial Services","date_received":"2025-02-09T20:16:01.000Z","state":"DC","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["This breach appears to have been facilitated who allegedly gained <em>unauthorized</em> <em>access</em> to federal databases containing my and other borrowers loan details. I am deeply concerned about how this <em>access</em> <em>occurred</em>, whether my personal information has been compromised, and what measures are being taken to secure my data. \n\nKey details : The <em>unauthorized</em> <em>access</em> reportedly <em>occurred</em> in XXXXXXXX XXXX \n\nI have not received any official notification regarding the security of my personal data."]},"sort":[17.000454,"12006689"]},{"_index":"complaint-public-v1","_id":"21928180","_score":16.92369,"_source":{"product":"Checking or savings account","complaint_what_happened":"I am filing a complaint regarding an unauthorized transaction of approximately {$3500.00} that was charged to my bank account on or around XXXX through a payment transfer service XXXX XXXX XXXX XXXX \nOn XXXX, my household experienced a fraud incident involving unauthorized remote access to a device. During this compromise period, the {$3500.00} transaction occurred without my knowledge, intent, or authorization. The incident was reported to the bank on the same day ( XXXX ) while the activity was still occurring. A police report was filed on XXXX. \nThe bank initially issued a provisional credit for the disputed funds but later reversed the credit and permanently removed the funds from my account without providing a clear or complete explanation or full supporting documentation for this decision. \nThe bank provided written documentation outlining its investigation and rationale, including references to XXXX small transactions and associated timestamps. These transactions occurred during the same fraud incident involving unauthorized device access and are not evidence of informed authorization of the {$3500.00} transfer. \nI requested all records, evidence, and documentation used in the banks investigation and decision ; however, this information was not fully provided. \nAdditionally, I was advised by a bank representative that I may need to go to the police, despite already having filed a police report. I was also informed that the employee previously handling my case may no longer be with the bank, raising concerns about continuity and completeness of the investigation.","date_sent_to_company":"2026-05-06T11:50:21.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Checking account","zip_code":"307XX","tags":null,"has_narrative":true,"complaint_id":"21928180","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"REGIONS FINANCIAL CORPORATION","date_received":"2026-05-06T11:18:55.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Transaction was not authorized"},"highlight":{"complaint_what_happened":["The bank provided written documentation outlining its <em>investigation</em> and rationale, including references to XXXX small transactions and associated timestamps. These transactions <em>occurred</em> during the same fraud incident involving <em>unauthorized</em> device <em>access</em> and are not evidence of informed authorization of the {$3500.00} transfer. \nI requested all records, evidence, and documentation used in the banks <em>investigation</em> and decision ; however, this information was not fully provided."]},"sort":[16.92369,"21928180"]},{"_index":"complaint-public-v1","_id":"12226204","_score":16.880213,"_source":{"product":"Student loan","complaint_what_happened":"Improper access/disclosure of my educational records and personally identifiable information ( PII ) without my prior written consent. Specifically, my academic records, Free Application for Federal Student Aid ( XXXX ) data, including financial aid history and loan information, and IRS tax transcripts were accessed and disclosed without authorization. \nXXXX. XXXX Records Disclosed : Academic records, XXXX data, IRS tax transcripts. \nXXXX. Date of XXXX : XX/XX/year>. \nXXXX. How Disclosure Occurred : Unauthorized access and improper disclosure by the XXXX Department of Education ( DOE ) and the XXXX XXXX XXXX XXXX XXXX XXXX XXXX \nXXXX. Involved Parties : XXXX staff and third-party individuals with unauthorized access to Treasury Department XXXX XXXX \nXXXX. Circumstances : The breach occurred due to unauthorized individuals gaining access to confidential data through the DOE and XXXX ( XXXX XXXX and his Designated Associates ) without my knowledge or consent. \nXXXX. How and When I Became Aware : Public news articles and legal investigations revealed the breach.","date_sent_to_company":"2025-03-11T12:03:18.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Federal student loan servicing","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"12226204","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Nelnet, Inc.","date_received":"2025-02-26T19:30:26.000Z","state":"FL","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["How Disclosure <em>Occurred</em> : <em>Unauthorized</em> <em>access</em> and improper disclosure by the XXXX Department of Education ( DOE ) and the XXXX XXXX XXXX XXXX XXXX XXXX XXXX \nXXXX. Involved Parties : XXXX staff and third-party individuals with <em>unauthorized</em> <em>access</em> to Treasury Department XXXX XXXX \nXXXX. Circumstances : The breach <em>occurred</em> due to <em>unauthorized</em> individuals gaining <em>access</em> to confidential data through the DOE and XXXX ( XXXX XXXX and his Designated Associates ) without my knowledge or consent. \nXXXX."],"issue":["Problem with a company's <em>investigation</em> into an existing problem"],"sub_issue":["Their <em>investigation</em> did not fix an error on your report"]},"sort":[16.880213,"12226204"]},{"_index":"complaint-public-v1","_id":"21525656","_score":16.86591,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I am filing a complaint regarding SoFi Banks denial of my fraud claim involving unauthorized XXXX transactions totaling approximately {$4900.00}. \n\nWhile traveling internationally in XXXX, XXXX around XX/XX/XXXX to XXXX, my phone, which had access to my financial accounts, was stolen. As a result, I had no access to my account during the time the disputed transactions occurred. \n\nDuring this period, XXXX XXXX transfers were made to recipients I do not know and did not authorize. These transactions are not consistent with my normal account activity. I do not send multiple transfers to unknown individuals, especially in this amount. \n\nMy last legitimate transaction occurred prior to my travel. The unauthorized transactions occurred after I lost access to my phone and account. \n\nI reported the issue as soon as I was able to regain access to my account. I also later learned that my initial report may not have been fully documented, which may have impacted the outcome of the investigation. \n\nXXXX denied my claim stating they were unable to confirm unauthorized access, despite the clear circumstances involving a stolen device, lack of account access, and abnormal transaction behavior. \n\nAdditionally, when I attempted to escalate the issue, I experienced poor customer service, including a call where a supervisor ended the conversation prematurely without allowing me to fully explain my situation. \n\nI am requesting that this claim be re-evaluated with full consideration of the facts, including the theft of my phone, my lack of access during the transaction period, and the inconsistency of the transactions with my normal account behavior.","date_sent_to_company":"2026-04-23T14:52:18.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"92806","tags":null,"has_narrative":true,"complaint_id":"21525656","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SOFI TECHNOLOGIES, INC.","date_received":"2026-04-23T14:40:23.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["My last legitimate transaction <em>occurred</em> prior to my travel. The <em>unauthorized</em> transactions <em>occurred</em> after I lost <em>access</em> to my phone and account. \n\nI reported the issue as soon as I was able to regain <em>access</em> to my account. I also later learned that my initial report may not have been fully documented, which may have impacted the outcome of the <em>investigation</em>."]},"sort":[16.86591,"21525656"]},{"_index":"complaint-public-v1","_id":"17997210","_score":16.822197,"_source":{"product":"Checking or savings account","complaint_what_happened":"Complaint Summary : My Chime account was closed and I was denied access to my own banking records after reporting identity theft and unauthorized electronic fund transfers. Chime is refusing to reimburse the stolen funds and is preventing me from accessing statements needed for law enforcement reports, which violates Regulation E. \n\nFull Description : My name is XXXX XXXX, and my Chime bank account was fraudulently accessed and drained on XX/XX/year>. A total of {$2400.00} was transferred without my authorization to a fraudulently created XXXX account in my name, which I did not open, control, or authorize. Additionally, on XX/XX/year>, XXXX other unauthorized transactions occurred, including XXXX and other purchases totaling over {$200.00}. All known fraudulent transactions occurred in or around the XXXX XXXX, CA area XXXX I live nowhere near this region. \n\nI promptly filed a dispute with Chime, reported identity theft, and requested the account be reviewed under Regulation E of the Electronic Fund Transfer Act. Instead of assisting, Chime emailed me stating that no error occurred, denied my claim without proper investigation, and closed my account. They have locked me out of all access, including access to my statements, transaction history, and records needed to complete my FTC identity theft report, police report, and fraud documentation for other agencies. \n\nChime is refusing to : Provide me access to my transaction history Provide monthly statements Provide investigation documents Reimburse the unauthorized transfers Reopen my account long enough to retrieve my lawful records Regulation E requires Chime to provide documentation relied upon in denying a dispute and to provide account records, even if the account is closed. Chime is currently violating 12 CFR 1005.11 ( d ) ( investigation requirements ) and 12 CFR 1005.11 ( c ) ( consumer right to documentation ). \n\nI am requesting that the CFPB intervene to : XXXXRequire Chime to release my full statements and transaction history for the past XXXX  months. \nXXXXRequire Chime to provide the documentation they relied on to deny my claim. \nXXXXReopen or restore temporary access to my account so I can obtain my own records. \nXXXXRequire Chime to properly investigate the unauthorized transactions under Regulation E. \nXXXXRequire reimbursement of the unauthorized withdrawals totaling {$2600.00} ( including the initial {$2400.00} transfer and the additional unauthorized purchases ). \n\nI am a victim of identity theft and urgently need my records for law enforcement and financial recovery purposes. Chimes refusal to provide access is causing severe harm and violates federal consumer protection law. \n\nThank you for your assistance in resolving this matter.","date_sent_to_company":"2025-11-28T19:07:41.000Z","issue":"Closing an account","sub_product":"Checking account","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"17997210","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"Chime Financial Inc","date_received":"2025-11-28T19:02:26.000Z","state":"CA","company_public_response":null,"sub_issue":"Company closed your account"},"highlight":{"complaint_what_happened":["Additionally, on <em>XX</em>/<em>XX</em>/year>, XXXX other <em>unauthorized</em> transactions <em>occurred</em>, including XXXX and other purchases totaling over {$200.00}. All known fraudulent transactions <em>occurred</em> in or around the XXXX XXXX, CA area XXXX I live nowhere near this region. \n\nI promptly filed a dispute with Chime, reported identity theft, and requested the account be reviewed under Regulation E of the Electronic Fund Transfer Act."]},"sort":[16.822197,"17997210"]},{"_index":"complaint-public-v1","_id":"12336526","_score":16.744339,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/XXXX or XXXX XXXX, I discovered multiple unauthorized XXXX XXXX transactions on my M & T Bank account that I did not make or authorize. I immediately called M & T Bank to report the fraud and requested an investigation into the unauthorized charges and a refund. After reporting the fraud, my mobile access to my account was taken away, preventing me from managing my funds and monitoring my account activity. I am requesting a full refund for the fraudulent transactions, restoration of my mobile access, and a thorough investigation into how these unauthorized charges occurred. Please let me know the next steps regarding this matte","date_sent_to_company":"2025-03-06T05:14:47.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"20020","tags":null,"has_narrative":true,"complaint_id":"12336526","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"M&T BANK CORPORATION","date_received":"2025-03-06T04:17:55.000Z","state":"DC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["I am requesting a full refund for the fraudulent transactions, restoration of my mobile <em>access</em>, and a thorough <em>investigation</em> into how these <em>unauthorized</em> charges <em>occurred</em>. Please let me know the next steps regarding this matte"]},"sort":[16.744339,"12336526"]},{"_index":"complaint-public-v1","_id":"15213994","_score":16.545425,"_source":{"product":"Credit card","complaint_what_happened":"I am reporting an incident involving unauthorized transactions and wrongful debt collection related to my Chime account. \n\nI opened a Chime account in XX/XX/year> and was issued a {$620.00} credit. Shortly after, Chime locked me out of my account and I lost access to it entirely. I later learned that transactions were made on my account without my authorization. I did not make or approve these transactions. \n\nOn XX/XX/year>, I filed a dispute with Chime ( Claim ID : XXXX ) to report the unauthorized activity and loss of my credit. Chimes investigation concluded that no billing error occurred, and now they are expecting me to pay back the {$620.00}, even though I did not make those transactions and had no access to my account at the time they occurred.","date_sent_to_company":"2025-08-11T15:53:22.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"30157","tags":null,"has_narrative":true,"complaint_id":"15213994","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Chime Financial Inc","date_received":"2025-08-11T15:38:09.000Z","state":"GA","company_public_response":null,"sub_issue":"Credit card company forcing arbitration"},"highlight":{"complaint_what_happened":["On <em>XX</em>/<em>XX</em>/year>, I filed a dispute with Chime ( Claim ID : XXXX ) to report the <em>unauthorized</em> activity and loss of my credit. Chimes <em>investigation</em> concluded that no billing error <em>occurred</em>, and now they are expecting me to pay back the {$620.00}, even though I did not make those transactions and had no <em>access</em> to my account at the time they <em>occurred</em>."]},"sort":[16.545425,"15213994"]},{"_index":"complaint-public-v1","_id":"18342824","_score":16.524553,"_source":{"product":"Credit card","complaint_what_happened":"In XX/XX/year>, I began receiving communications from Synchrony Bank that indicated a XXXX XXXX provisioning event had occurred on my credit account. On XX/XX/year>, Synchrony sent me an email stating Congratulations on adding your Synchrony Credit account to your XXXX XXXX, and invited me to complete a survey about the experience. I did not add my account to any XXXX XXXX, nor did I authorize anyone else to do so. I do not use any XXXX XXXX services. This email could only have been triggered by a successful provisioning event within Synchronys system. \nPrior to receiving this email, Synchrony repeatedly told me that no unauthorized access or provisioning attempts had occurred. The XX/XX/XXXX email directly contradicts those statements and indicates that Synchronys investigation was incomplete or inaccurate.\n\nI requested the provisioning logs from Synchrony, including device information, IP address, tokenization records, authentication method, and timestamps. Synchrony did not provide any of this information. Instead, they maintained that no unauthorized activity occurred, despite their own system generating an email confirming a XXXX XXXX addition that I did not perform. \nThis is a privacy and security issue involving unauthorized access to my account and inaccurate information provided to me during the investigation. I am requesting that the CFPB require Synchrony to provide the full XXXX XXXX provisioning logs, correct their inaccurate statements, and address the unauthorized activity reflected in their XX/XX/XXXX communication","date_sent_to_company":"2025-12-29T16:27:21.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"460XX","tags":null,"has_narrative":true,"complaint_id":"18342824","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SYNCHRONY FINANCIAL","date_received":"2025-12-29T16:18:49.000Z","state":"IN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Privacy issues"},"highlight":{"complaint_what_happened":["Instead, they maintained that no <em>unauthorized</em> activity <em>occurred</em>, despite their own system generating an email confirming a XXXX XXXX addition that I did not perform. \nThis is a privacy and security issue involving <em>unauthorized</em> <em>access</em> to my account and inaccurate information provided to me during the <em>investigation</em>."]},"sort":[16.524553,"18342824"]},{"_index":"complaint-public-v1","_id":"17442703","_score":16.464104,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"In 2021, my Coinbase account was compromised without my authorization. I did not approve or initiate the access or activity that occurred. At the time, I contacted Coinbase for assistance, but the issue has never been fully resolved. \n\nSince the incident happened several years ago, I no longer have access to the original documentation or transaction details. I am requesting Coinbase to review the history of my account, verify any unauthorized access or activity that may have occurred, and provide a clear resolution and explanation. \n\nI am submitting this complaint because I have been unable to receive a satisfactory response from Coinbase directly, and I am seeking assistance in escalating this matter so that my concerns can be properly investigated and addressed.","date_sent_to_company":"2025-11-22T04:29:04.000Z","issue":"Other transaction problem","sub_product":"Virtual currency","zip_code":"060XX","tags":null,"has_narrative":true,"complaint_id":"17442703","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Coinbase, Inc.","date_received":"2025-11-22T04:02:25.000Z","state":"CT","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I did not approve or initiate the <em>access</em> or activity that <em>occurred</em>. At the time, I contacted Coinbase for assistance, but the issue has never been fully resolved. \n\nSince the incident happened several years ago, I no longer have <em>access</em> to the original documentation or transaction details. I am requesting Coinbase to review the history of my account, verify any <em>unauthorized</em> <em>access</em> or activity that may have <em>occurred</em>, and provide a clear resolution and explanation."]},"sort":[16.464104,"17442703"]},{"_index":"complaint-public-v1","_id":"2661214","_score":16.453413,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Affected by XXXX : XXXX XXXX XXXX ( XXXX XXXX XXXX ) today announced a cybersecurity incident potentially impacting approximately 143 million U.S. consumers. Criminals exploited a U.S. website application vulnerability to gain access to certain files. Based on the companys investigation, the unauthorized access occurred from mid-XX/XX/XXXX through XXXX 2017.","date_sent_to_company":"2017-09-08T18:39:36.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"78728","tags":null,"has_narrative":true,"complaint_id":"2661214","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2017-09-08T18:28:24.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Criminals exploited a U.S. website application vulnerability to gain <em>access</em> to certain files. Based on the companys <em>investigation</em>, the <em>unauthorized</em> <em>access</em> <em>occurred</em> from <em>mid</em>-<em>XX</em>/<em>XX</em>/XXXX through XXXX 2017."]},"sort":[16.453413,"2661214"]},{"_index":"complaint-public-v1","_id":"16776281","_score":16.413069,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/year>, three unauthorized transactions totaling {$1000.00} were made from my Chime account to XXXX Account Funding. These occurred after a child accessed my device without permission and initiated trades in my XXXX account. I did not authorize or intend for these payments to occur. \n\nI reported the issue to Chime on XX/XX/year> ( Claim # XXXX ) and clearly stated that the transactions were unauthorized. Despite this, Chime denied my claim only XXXX days later, stating no error occurred. This extremely short investigation period shows that a full and fair review was not conducted. \n\nI requested all documentation used in Chimes investigation, including device and login data, authentication records, merchant communications, and any fraud review notes. Chime failed to provide those materials, instead only sending a brief summary. This is not in compliance with Regulation XXXX, which requires financial institutions to provide supporting documentation upon request. \n\nChime has not properly investigated this case or provided the required documentation. They must reverse their decision and issue a full credit of {$1000.00} for the unauthorized transactions.","date_sent_to_company":"2025-10-23T20:00:25.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"77406","tags":null,"has_narrative":true,"complaint_id":"16776281","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Chime Financial Inc","date_received":"2025-10-23T17:49:58.000Z","state":"TX","company_public_response":null,"sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["On <em>XX</em>/<em>XX</em>/year>, three <em>unauthorized</em> transactions totaling {$1000.00} were made from my Chime account to XXXX Account Funding. These <em>occurred</em> after a child <em>accessed</em> my device without permission and initiated trades in my XXXX account. I did not authorize or intend for these payments to <em>occur</em>. \n\nI reported the issue to Chime on <em>XX</em>/<em>XX</em>/year> ( Claim # XXXX ) and clearly stated that the transactions were <em>unauthorized</em>."]},"sort":[16.413069,"16776281"]},{"_index":"complaint-public-v1","_id":"18526766","_score":16.403402,"_source":{"product":"Credit card","complaint_what_happened":"This complaint is directly related to my prior CFPB complaint # XXXX and provides new evidence of ongoing unauthorized use of my PayPal Credit Card issued by Synchrony Bank. \nOn XX/XX/year>, a sequence of unauthorized events occurred on my PayPal Credit Card : XXXX. XXXXXXXX XXXX  EST I received an accountservicing email stating that my card had been added to XXXX XXXX I did not authorize this action. I do not own or use any XXXX devices, and I have never used XXXX XXXX. \nXXXX. XXXXXXXX XXXX EST I received a second servicing email stating that a {$25.00} purchase at XXXX  was attempted and declined. I did not authorize this transaction. \nXXXX. XXXXXXXX XXXX EST I received a third servicing email stating that a {$50.00} purchase at XXXX XXXX  was approved. I did not authorize this transaction either. \nThese three events occurred within 45 minutes, demonstrating a clear pattern of unauthorized access and fraudulent use of my card immediately after the unauthorized XXXX XXXX provisioning. \nThis new evidence directly contradicts prior statements from Synchrony and PayPal Credit claiming that my account was secure, that no unauthorized access occurred, and that no provisioning attempts were successful. The companys earlier investigation was incomplete or inaccurate. \nI previously requested investigation records, device information, IP logs, and digitalwallet provisioning logs from the company. The company did not provide this information and instead issued contradictory or incomplete responses. The new fraudulent activity further demonstrates the need for a complete and compliant investigation. \nRequested Resolution : I am requesting that the CFPB require the company to : Conduct a full reinvestigation of the unauthorized XXXX XXXX provisioning and both fraudulent transactions Provide device, IP, and token provisioning logs for all unauthorized activity Correct prior inaccurate statements made to me and to the CFPB Remove all liability for unauthorized provisioning, attempted transactions, and completed transactions Reissue a new, secure card and block all existing digitalwallet tokens Implement enhanced fraudprevention measures to prevent further unauthorized access Provide written confirmation that my account has been secured This complaint documents ongoing unauthorized use of my identity and payment credentials, and the company has not resolved the issue or provided the required documentation.","date_sent_to_company":"2026-01-07T10:49:55.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"460XX","tags":null,"has_narrative":true,"complaint_id":"18526766","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SYNCHRONY FINANCIAL","date_received":"2026-01-07T10:40:53.000Z","state":"IN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Card was charged for something you did not purchase with the card"},"highlight":{"complaint_what_happened":["These three events <em>occurred</em> within 45 minutes, demonstrating a clear pattern of <em>unauthorized</em> <em>access</em> and fraudulent use of my card immediately after the <em>unauthorized</em> XXXX XXXX provisioning. \nThis new evidence directly contradicts prior statements from Synchrony and PayPal Credit claiming that my account was secure, that no <em>unauthorized</em> <em>access</em> <em>occurred</em>, and that no provisioning attempts were successful. The companys earlier <em>investigation</em> was incomplete or inaccurate."]},"sort":[16.403402,"18526766"]},{"_index":"complaint-public-v1","_id":"12493805","_score":16.40332,"_source":{"product":"Student loan","complaint_what_happened":"I recently became aware of unauthorized access to my student loan data, which I believe may have occurred when XXXX XXXX Department of Government Efficiency ( DOGE ) accessed Department of Education systems. This occurred in early XXXX of XXXX. This access included personal financial information of over 42 million borrowers. \n\nSubsequently on XX/XX/XXXX a federal judge issued a restraining order blocking DOGE from accessing sensitive data maintained by the U.S. Department of Education citing violations of the Privacy Act of XXXX ; however, the data has already been breeched and accessed by the unauthorized party. \n\nMy total loan amount is {$5900.00}, and I question the validity of my remaining loan balance following this potential breach. I have not been notified by my loan servicer or the Department of Education about this breach, which I find extremely alarming. I do not trust the current department or my servicer to handle my loan data securely. \n\nI am requesting that this matter be investigated to confirm that my account details are correct and to ensure that my data is properly protected.","date_sent_to_company":"2025-03-15T13:52:37.000Z","issue":"Dealing with your lender or servicer","sub_product":"Federal student loan servicing","zip_code":"38104","tags":null,"has_narrative":true,"complaint_id":"12493805","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Nelnet, Inc.","date_received":"2025-03-15T13:02:35.000Z","state":"TN","company_public_response":null,"sub_issue":"Received bad information about your loan"},"highlight":{"complaint_what_happened":["I recently became aware of <em>unauthorized</em> <em>access</em> to my student loan data, which I believe may have <em>occurred</em> when XXXX XXXX Department of Government Efficiency ( DOGE ) <em>accessed</em> Department of Education systems. This <em>occurred</em> in early XXXX of XXXX. This <em>access</em> included personal financial information of over 42 million borrowers. \n\nSubsequently on <em>XX</em>/<em>XX</em>/XXXX a federal judge issued a restraining order blocking DOGE from <em>accessing</em> sensitive data maintained by the U.S."]},"sort":[16.40332,"12493805"]},{"_index":"complaint-public-v1","_id":"18009085","_score":16.398546,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On XX/XX/XXXX & XXXX, XXXX, my XXXX  account was accessed without my authorization. I later discovered that a third party had gained control of my account and transferred funds that were already in my XXXX  balance to an unknown recipient. \n\nI did not authorize these transactions, did not know the recipient, and did not benefit from the transfer in any way. This activity occured without my consent and was the result of unauthorized account access. \n\nAs soon as I became aware of the unauthorized transactions on XX/XX/XXXX XXXX XXXX, I contacted XXXX  through their support system and reported the incident as fraud and unauthorized access and request reimbursement. During a follow-up call with XXXX  support XX/XX/year>. I was informed verbally that my claim had been denied. I did not receive any written or emailed notice of this denial. \n\nXXXX  XXXX XXXX XXXX XXXX date : XX/XX/year> Amount {$100.00} USD After being informed of the denial, I submitted an appeal as instructed by XXXX. XXXX  later stated that they never received my appeal. I was not provided confirmation that my appeal was received, nor was given any alternative method to ensure my appeal was properly submitted. \n\nWhen I contacted XXXX again in XXXX, I was told that because the incident occured in XXXX and it was Decemeber, I was no longer allowed to appeal or escalate the matter. \n\nXXXX  has treated this incident as a payment dispute rather than unauthorized account takeover fraud. The funds were stolen from my stored XXXX  balance due to unauthorized access, not an authorized transaction. XXXX  has failed to provide a meaningful investigation, written findings, or a fair opportunity to appeal. \n\nI have since taken steps to secure my account. I am requesting reimbursement of the stolen funds and proper fraud investigation recongizing this as unauthorized account access.","date_sent_to_company":"2026-01-07T17:17:19.000Z","issue":"Unauthorized transactions or other transaction problem","sub_product":"Mobile or digital wallet","zip_code":"98006","tags":null,"has_narrative":true,"complaint_id":"18009085","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"Paypal Holdings, Inc","date_received":"2025-12-12T23:36:27.000Z","state":"WA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I am requesting reimbursement of the stolen funds and proper fraud <em>investigation</em> recongizing this as <em>unauthorized</em> account <em>access</em>."],"issue":["<em>Unauthorized</em> transactions or other transaction problem"]},"sort":[16.398546,"18009085"]},{"_index":"complaint-public-v1","_id":"12598175","_score":16.30991,"_source":{"product":"Student loan","complaint_what_happened":"XXXX XXXX formerly XXXX XXXXXXXX XXXX XXXX XXXX XXXX  PA, XXXX XXXX XXXX XX/XX/XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX Washington, D.C. XXXX Subject : Complaint Regarding Unauthorized Access to Personal Data and Request for Student Loan Forgiveness Dear Sir/Madam, I am writing to formally file a complaint regarding a serious matter involving the unauthorized access of my personal data related to my student loans and the potential misuse of this information by third parties, including XXXX XXXX  and DOGE. I request immediate action by the Consumer Financial Protection Bureau ( CFPB ) to investigate the violation of my privacy and provide a remedy, including but not limited to the forgiveness of my student loan debt. \n\nBackground and Facts : I am a borrower of federal student loans administered by the Department of Education. \n\nI became aware that my personal information, specifically related to my student loan records, had been accessed and viewed without my consent. This access appears to have occurred through the Department of Educations systems. \n\n\nIt has come to my attention that individuals and entities, notably XXXX XXXX and DOGE ( the cryptocurrency project or its associated network ), had access to my personal data. This access was unauthorized, and I did not provide permission for any third party to review, share, or utilize my student loan information. \n\n\nThe actions of these parties constitute a breach of my privacy rights under federal law, including the Family Educational Rights and Privacy Act ( FERPA ) and the Privacy Act of 1974, which prohibit unauthorized access to student records.\n\nFurthermore, the Department of Education and related entities entered into a contractual agreement with me when I took out federal student loans. This agreement includes the understanding that my personal data, including information related to my loans, will be protected and only shared in accordance with applicable laws and regulations. \n\nBy allowing unauthorized access to my data, the Department of Education and other involved parties have breached the contract between us. The breach of contract stems from their failure to protect my personal information as agreed, and their failure to ensure that only authorized individuals and entities have access to it. \n\nGiven the unauthorized nature of the access to my personal data, and the potential for harm caused by the misuse or exposure of such sensitive information, I am seeking a formal investigation into this matter. \n\n\nRequest for Action : I request that the Consumer Financial Protection Bureau initiate an investigation into the unauthorized access of my personal data by XXXX XXXX, DOGE, or any related parties. This access, which occurred through the Department of Educations systems, is a direct violation of my privacy rights. \n\n\nI am requesting that appropriate corrective actions be taken to ensure the security and confidentiality of my student loan records and personal data moving forward. \n\n\nGiven the severity of this situation, I also request that my federal student loan debt be forgiven. The unauthorized access of my data has caused undue stress and potential harm to my financial and personal well-being. It is my belief that, given these circumstances, student loan forgiveness is an appropriate remedy.\n\n\nAdditionally, I request that you provide guidance on any further actions I may take to protect my data and ensure that similar breaches do not occur in the future.\n\nConclusion : The unauthorized access and potential misuse of my personal data through the Department of Educations systems is an extremely serious matter. I trust that the Consumer Financial Protection Bureau will thoroughly investigate this breach of my privacy and take the necessary steps to address this violation, including facilitating the forgiveness of my student loan debt. \n\nPlease confirm the receipt of this complaint and advise me on the next steps in this process. I look forward to your prompt response and to a resolution of this matter. \n\n\nSincerely, XXXX XXXX","date_sent_to_company":"2025-03-21T08:29:26.000Z","issue":"Dealing with your lender or servicer","sub_product":"Federal student loan servicing","zip_code":"19606","tags":null,"has_narrative":true,"complaint_id":"12598175","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"EdFinancial Services","date_received":"2025-03-21T08:15:21.000Z","state":"PA","company_public_response":null,"sub_issue":"Problem with customer service"},"highlight":{"complaint_what_happened":["Given the <em>unauthorized</em> nature of the <em>access</em> to my personal data, and the potential for harm caused by the misuse or exposure of such sensitive information, I am seeking a formal <em>investigation</em> into this matter. \n\n\nRequest for Action : I request that the Consumer Financial Protection Bureau initiate an <em>investigation</em> into the <em>unauthorized</em> 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