{"took":303,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":219832,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"14033881","_score":7.093076,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"As of XX/XX/year> and earlier I'm unable to get results from There investigations every time I go on line to Experian to see the results it tells me that the results are unavailable at this time some the investigations are months old and I'm still unable to get the results of the investigation","date_sent_to_company":"2025-06-12T20:28:15.000Z","issue":"Unable to get your credit report or credit score","sub_product":"Credit reporting","zip_code":"010XX","tags":null,"has_narrative":true,"complaint_id":"14033881","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-06-12T20:17:09.000Z","state":"MA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Other problem getting your report or credit score"},"highlight":{"complaint_what_happened":["As of XX/XX/year> and earlier I'm unable to get <em>results</em> from There <em>investigations</em> every time I go on line to Experian to see the <em>results</em> it tells me that the <em>results</em> are unavailable at this time some the <em>investigations</em> are months old and I'm still unable to get the <em>results</em> of the <em>investigation</em>"]},"sort":[7.093076,"14033881"]},{"_index":"complaint-public-v1","_id":"12787506","_score":7.044509,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I requested a copy of the investigation methods and results the CRA allegedly completed, but the CRA never responded with any results of the investigation. CRA simply placed a statement on my credit report stating the creditor verified the late payments as accurate. The consumer disputed the CRA results for 4 years and never received any investigation results from the consumer.","date_sent_to_company":"2025-04-02T21:48:06.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"30013","tags":"Older American","has_narrative":true,"complaint_id":"12787506","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-04-02T21:20:37.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Was not notified of investigation status or results"},"highlight":{"complaint_what_happened":["I requested a copy of the <em>investigation</em> methods and <em>results</em> the CRA allegedly completed, but the CRA never responded with any <em>results</em> of the <em>investigation</em>. CRA simply placed a statement on my credit report stating the creditor verified the late payments as accurate. The consumer disputed the CRA <em>results</em> for 4 years and never received any <em>investigation</em> <em>results</em> from the consumer."],"issue":["Problem with a company's <em>investigation</em> into an existing problem"],"sub_issue":["Was not notified of <em>investigation</em> status or <em>results</em>"]},"sort":[7.044509,"12787506"]},{"_index":"complaint-public-v1","_id":"5733041","_score":7.0419664,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"On XX/XX/2022 I mailed off letter certified receipt returned. I requested that accounts on my credit file with Experian. Be investigated for information being reported inaccurate on my credit file. I am filing this complaint in reference to not being notified of my investigation results that were filed. I have also not received any response to the investigation letter that was sent certified. The letter was stamped received on XX/XX/2022 concerning the accuracy of information being reported on my credit file. Per the federal mandated time for this investigation. By law is the 30 day mandated time allotted for the investigation results I am to be made aware of whom completed results, whom was contacted in reference to the investigation completed results, and how the investigation information was obtained. As, of the date of this letter XX/XX/2022 I have not received any investigation results, nor have I received a updated copy of my credit report. From Experian credit bureau the non compliance of the results requested. Is in direct violation of my constitutional rights 15 USC 1681.","date_sent_to_company":"2022-07-04T16:30:27.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"393XX","tags":null,"has_narrative":true,"complaint_id":"5733041","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2022-07-04T15:58:15.000Z","state":"MS","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Was not notified of investigation status or results"},"highlight":{"complaint_what_happened":["By law is the 30 day mandated time allotted for the <em>investigation</em> <em>results</em> I am to be made aware of whom completed <em>results</em>, whom was contacted in reference to the <em>investigation</em> completed <em>results</em>, and how the <em>investigation</em> information was obtained. As, of the date of this letter XX/XX/2022 I have not received any <em>investigation</em> <em>results</em>, nor have I received a updated copy of my credit report. From Experian credit bureau the non compliance of the <em>results</em> requested."],"issue":["Problem with a credit reporting company's <em>investigation</em> into an existing problem"],"sub_issue":["Was not notified of <em>investigation</em> status or <em>results</em>"]},"sort":[7.0419664,"5733041"]},{"_index":"complaint-public-v1","_id":"11053794","_score":6.952978,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am writing to submit a complaint against Equifax for violating the Fair Credit Reporting Act ( FCRA ) by failing to investigate my dispute and provide the results. \n\nOn XX/XX/year>, Equifax received my dispute notice via USPS Certified mail, signed for by \" XXXX XXXX '' On the same day, however, Equifax failed to provide me with the results of its investigation. \n\nOn XX/XX/year>, I contacted Equifax and spoke with XXXX of their agents. The agent informed me that the investigation was complete as of XX/XX/year>, and the results were mailed. However, I had yet to receive the investigation results. The agent offered to resend the results, but instead, I received a credit file dated XX/XX/year>, which I did not request. \n\nI believe Equifax failed to conduct a reasonable investigation into my dispute, as required by the FCRA. If an investigation was conducted, I would like the CFPB to assist me in obtaining the results. THESE RESULTS IS NEEDED RIGHT AWAY. \n\nI have attached the following documents to support my complaint : XXXX. A copy of the dispute notice mailed to Equifax on XX/XX/year> XXXX. The return receipt from the USPS Certified mail, signed by \" XXXX XXXX '' on XX/XX/year> XXXX. A screenshot of my call log with the date and time of the call with Equifax on XX/XX/year> XXXX. The credit file Equifax sent instead of the investigation results Thank you for your attention to this matter. I look forward to hearing from you soon. \n\nXXXX","date_sent_to_company":"2024-12-07T00:06:18.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"48224","tags":null,"has_narrative":true,"complaint_id":"11053794","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2024-12-06T23:07:59.000Z","state":"MI","company_public_response":null,"sub_issue":"Was not notified of investigation status or results"},"highlight":{"complaint_what_happened":["The agent informed me that the <em>investigation</em> was complete as of XX/XX/year>, and the <em>results</em> were mailed. However, I had yet to receive the <em>investigation</em> <em>results</em>. The agent offered to resend the <em>results</em>, but instead, I received a credit file dated XX/XX/year>, which I did not request. \n\nI believe Equifax failed to conduct a reasonable <em>investigation</em> into my dispute, as required by the FCRA. If an <em>investigation</em> was conducted, I would like the CFPB to assist me in obtaining the <em>results</em>."],"issue":["Problem with a company's <em>investigation</em> into an existing problem"],"sub_issue":["Was not notified of <em>investigation</em> status or <em>results</em>"]},"sort":[6.952978,"11053794"]},{"_index":"complaint-public-v1","_id":"6931342","_score":6.9508967,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I am writing to dispute the following information that appears on my Transunion report from XX/XX/XXXX : FA XXXX XXXX  Child support with account # XXXX opened on XX/XX/XXXX and a balance of {$0.00}. \nI previously disputed this account with the credit bureaus and it was deleted from my XXXX report but Transunion failed to perform an investigation and delete the disputed information. \n\nInquiry from XXXX on XX/XX/XXXX. \nI previously disputed this inquiry. I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof that this lender was authorized to make this inquiry, or delete this inquiry. \n\nInquiry from XXXX on XXXX \nI previously disputed this inquiry. I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof that this lender was authorized to make this inquiry, or delete this inquiry. \n\nInquiry from XXXX on XX/XX/XXXXXXXX \nI previously disputed this inquiry. I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof that this lender was authorized to make this inquiry, or delete this inquiry. \n\nInquiry from XXXX on XXXX \nI previously disputed this inquiry. I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof that this lender was authorized to make this inquiry, or delete this inquiry. \n\nInquiry from XXXX XXXX on XX/XX/XXXX. \nI previously disputed this inquiry. I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof that this lender was authorized to make this inquiry, or delete this inquiry. \n\nInquiry from XXXX on XXXX \nI previously disputed this inquiry. I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof that this lender was authorized to make this inquiry, or delete this inquiry. \n\nInquiry from XXXX on XX/XX/XXXXXXXX \nI previously disputed this inquiry. I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof that this lender was authorized to make this inquiry, or delete this inquiry. \n\nInquiry from XXXX XXXX on XXXX \nI previously disputed this inquiry. I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof that this lender was authorized to make this inquiry, or delete this inquiry. \n\nInquiry from XXXXXXXX XXXX on XX/XX/XXXX. \nI previously disputed this inquiry. I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof that this lender was authorized to make this inquiry, or delete this inquiry. \n\nInquiry from XXXX XXXX on XXXX \nI previously disputed this inquiry. I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof that this lender was authorized to make this inquiry, or delete this inquiry. \n\nInquiry from XXXX XXXX on XXXX \nI previously disputed this inquiry. I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof that this lender was authorized to make this inquiry, or delete this inquiry. \n\nInquiry from XXXX XXXX on XXXX \nI previously disputed this inquiry. I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof that this lender was authorized to make this inquiry, or delete this inquiry. \n\nInquiry from XXXX on XXXX \nI previously disputed this inquiry. I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof that this lender was authorized to make this inquiry, or delete this inquiry. \n\nPlease reinvestigate these matters and delete or correct the disputed information as soon as possible. \n\nThank you for your assistance. \n\nI personally signed and sent this letter. \n\nSincerely, XXXX XXXX","date_sent_to_company":"2023-05-04T20:40:57.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"94115","tags":"Older American","has_narrative":true,"complaint_id":"6931342","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2023-05-04T20:33:00.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I don't agree with the <em>results</em> of your <em>investigation</em>. Please mail me the proof of your <em>investigation</em> and proof that this lender was authorized to make this inquiry, or delete this inquiry. \n\nInquiry from XXXX on XX/XX/XXXXXXXX \nI previously disputed this inquiry. I don't agree with the <em>results</em> of your <em>investigation</em>. Please mail me the proof of your <em>investigation</em> and proof that this lender was authorized to make this inquiry, or delete this inquiry."],"issue":["Problem with a credit reporting company's <em>investigation</em> into an existing problem"],"sub_issue":["Their <em>investigation</em> did not fix an error on your report"]},"sort":[6.9508967,"6931342"]},{"_index":"complaint-public-v1","_id":"8369309","_score":6.9424095,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"On XX/XX/year>, XXXX submitted several request to dispute several old and outdated items on my credit report, and today. XX/XX/year>, I received the results of those dispute,???, ( something is clearly not right/accurate )??, to receive results so quickly, then I discovered these so- called results are automated/computer /generated, no one actually investigated the disputes in such a very short amount of time???, how could an investigation only take one day, less than 24 hours to complete????, this is really not right and unfair to the consumer, so nothing was actually investigated.!!!!, it's just all computer generated!!, this is also unfair business practices on Equifax 's part, just to feed something/disputes into a computer and then claims results are completed within 24 hours,????, there is no actual live person investigating disputes. Me, as a consumer, expects my disputes to be performed and investigated by a real/live person, thoroughly and accurate, Equifax has had all sorts of issues and complaints and unfair business practices, it seems as though with these computer generated results, it's just a quick fix or quicker way to falsely send out quick results of disputes, when no one has not even reviewed the disputes. Equifax is continuing to fail consumers. I am hoping this complaint is really going to get investigated by CFPB with favorable/fair results and NOT just send me computer generated results. 1","date_sent_to_company":"2024-02-18T19:11:15.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"30309","tags":null,"has_narrative":true,"complaint_id":"8369309","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2024-02-18T18:24:59.000Z","state":"GA","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I am hoping this complaint is really going to get <em>investigated</em> by CFPB with favorable/fair <em>results</em> and NOT just send me computer generated <em>results</em>. 1"],"issue":["Problem with a company's <em>investigation</em> into an existing problem"],"sub_issue":["Their <em>investigation</em> did not fix an error on your report"]},"sort":[6.9424095,"8369309"]},{"_index":"complaint-public-v1","_id":"9281926","_score":6.9346704,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Opened a complaint on XX/XX/year>. They said it was being investigated on XX/XX/year>. Then on XX/XX/year> they said the result was sent to me directly on XX/XX/year>. How was an investigation report sent to me in XXXX if the investigation result was sent to me in XXXX? I never received this investigation result and it took 60 days for them to respond to tell me it was supposedly sent 11 days after I opened the initial investigation. Doesnt make sense. If this is a valid collections account, then send me the original signed contract and the investigation report.","date_sent_to_company":"2024-06-18T02:39:44.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"633XX","tags":null,"has_narrative":true,"complaint_id":"9281926","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2024-06-18T02:30:55.000Z","state":"MO","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Was not notified of investigation status or results"},"highlight":{"complaint_what_happened":["They said it was being <em>investigated</em> on XX/XX/year>. Then on XX/XX/year> they said the <em>result</em> was sent to me directly on XX/XX/year>. How was an <em>investigation</em> report sent to me in XXXX if the <em>investigation</em> <em>result</em> was sent to me in XXXX? I never received this <em>investigation</em> <em>result</em> and it took 60 days for them to respond to tell me it was supposedly sent 11 days after I opened the initial <em>investigation</em>. Doesnt make sense."],"issue":["Problem with a company's <em>investigation</em> into an existing problem"],"sub_issue":["Was not notified of <em>investigation</em> status or <em>results</em>"]},"sort":[6.9346704,"9281926"]},{"_index":"complaint-public-v1","_id":"5732084","_score":6.891883,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I filed a letter for investigation into inaccuracy that was being reported on my credit file. With Trans Union , LLC, I received notice of letter sent certified receipt return, reflecting date stamped received by Trans Union, LLC as XX/XX/2022. The letter was to investigate the accuracy of information being reported. Per the federal mandated; aw for the results are 30 days, for the investigation results. I am to be made aware of whom conducted the results and completed the results, whom was contacted in reference to the investigation completed results, and how was the investigation information obtained. The accounts listed below were requested to be investigated ; XXXX. XXXX XXXX XXXX, Acct # XXXX, XXXX. XXXX XXXX XXXX Acct # XXXX, XXXXXXXX XXXX  XXXX Acct XXXX XXXX. as of the date of this complaint. I have nor received by investigation results. Per 15 USC 1681, I am entitled to information being reported to be 100 % accurate. My federally constituted rights have been violated by Trans Union , LLC. \nXXXX Acct # XXXX is being reported inaccurate on my credit file. I request that this account be updated to reflect my true credit standing","date_sent_to_company":"2022-07-04T04:29:34.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"756XX","tags":null,"has_narrative":true,"complaint_id":"5732084","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2022-07-04T04:06:25.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Was not notified of investigation status or results"},"highlight":{"complaint_what_happened":["I am to be made aware of whom conducted the <em>results</em> and completed the <em>results</em>, whom was contacted in reference to the <em>investigation</em> completed <em>results</em>, and how was the <em>investigation</em> information obtained. The accounts listed below were requested to be <em>investigated</em> ; XXXX. XXXX XXXX XXXX, Acct # XXXX, XXXX. XXXX XXXX XXXX Acct # XXXX, XXXXXXXX XXXX  XXXX Acct XXXX XXXX. as of the date of this complaint. I have nor received by <em>investigation</em> <em>results</em>."],"issue":["Problem with a credit reporting company's <em>investigation</em> into an existing problem"],"sub_issue":["Was not notified of <em>investigation</em> status or <em>results</em>"]},"sort":[6.891883,"5732084"]},{"_index":"complaint-public-v1","_id":"7607321","_score":6.885208,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Equifax never sent me my investigation results on a dispute I had made on XX/XX/2023 regarding a charge off from XXXX. Throughout these months Ive been calling to get the investigation results mailed to me and an agent says that they will mail it but I still have yet to receive it. Equifax was supposed to send the investigation results 5 days after the completion of the investigation which was on XX/XX/2023.","date_sent_to_company":"2023-09-26T17:12:04.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"10458","tags":null,"has_narrative":true,"complaint_id":"7607321","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2023-09-26T17:02:07.000Z","state":"NY","company_public_response":null,"sub_issue":"Was not notified of investigation status or results"},"highlight":{"complaint_what_happened":["Equifax never sent me my <em>investigation</em> <em>results</em> on a dispute I had made on XX/XX/2023 regarding a charge off from XXXX. Throughout these months Ive been calling to get the <em>investigation</em> <em>results</em> mailed to me and an agent says that they will mail it but I still have yet to receive it. Equifax was supposed to send the <em>investigation</em> <em>results</em> 5 days after the completion of the <em>investigation</em> which was on XX/XX/2023."],"issue":["Problem with a company's <em>investigation</em> into an existing problem"],"sub_issue":["Was not notified of <em>investigation</em> status or <em>results</em>"]},"sort":[6.885208,"7607321"]},{"_index":"complaint-public-v1","_id":"5724558","_score":6.865897,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"On XX/XX/2022, My letter was stamped received by XXXX Credit Bureau. The letter was a request for reinvestigation into accuracy of information being reported on my credit file.. Per the federal mandated time for this investigation. By law is 30 days, for the investigation upon completion of the results, I am to be made aware of whom completed the investigation results, whom was contacted in reference to the investigation, completed results, and how was the investigation information was obtained, The account XXXX Acct # XXXX is reporting inaccurate on my credit file, XXXX XXXX Co, Acct # XXXX, XXXX XXXX XXXXr Acct # XXXX, XXXX & XXXX Acct XXXX XXXX. As, of the date of this letter I have not received my results of my investigation. From XXXX Credit Bureau per federal law the mandated required time of 30 days has lapsed. Due to no response, and the non deliverance of my credit investigation results, and nor a copy of my updated credit file. My federally constituted rights has been violated by XXXX Credit Bureau. Per under section 15 USC 1681.","date_sent_to_company":"2022-07-01T04:09:27.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"756XX","tags":null,"has_narrative":true,"complaint_id":"5724558","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2022-07-01T00:09:24.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Was not notified of investigation status or results"},"highlight":{"complaint_what_happened":["Per the federal mandated time for this <em>investigation</em>. By law is 30 days, for the <em>investigation</em> upon completion of the <em>results</em>, I am to be made aware of whom completed the <em>investigation</em> <em>results</em>, whom was contacted in reference to the <em>investigation</em>, completed <em>results</em>, and how was the <em>investigation</em> information was obtained, The account XXXX Acct # XXXX is reporting inaccurate on my credit file, XXXX XXXX Co, Acct # XXXX, XXXX XXXX XXXXr Acct # XXXX, XXXX & XXXX Acct XXXX XXXX."],"issue":["Problem with a credit reporting company's <em>investigation</em> into an existing problem"],"sub_issue":["Was not notified of <em>investigation</em> status or <em>results</em>"]},"sort":[6.865897,"5724558"]},{"_index":"complaint-public-v1","_id":"5724554","_score":6.86572,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"On XX/XX/2022, My letter was stamped received by Experian Credit Bureau. The letter was a request for reinvestigation into accuracy of information being reported on my credit file.. Per the federal mandated time for this investigation. By law is 30 days, for the investigation upon completion of the results, I am to be made aware of whom completed the investigation results, whom was contacted in reference to the investigation, completed results, and how was the investigation information was obtained, The account XXXX Acct # XXXX is reporting inaccurate on my credit file, XXXX XXXXXXXX XXXX, Acct # XXXX, XXXX XXXX XXXX  Acct # XXXX, XXXX & XXXX Acct XXXX XXXX. As, of the date of this letter I have not received my results of my investigation. From Experian Credit Bureau per federal law the mandated required time of 30 days has lapsed. Due to no response, and the non deliverance of my credit investigation results, and nor a copy of my updated credit file. My federally constituted rights has been violated by Experian Credit Bureau. Per under section 15 USC 1681.","date_sent_to_company":"2022-07-01T00:09:16.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"756XX","tags":null,"has_narrative":true,"complaint_id":"5724554","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2022-06-30T23:14:16.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Was not notified of investigation status or results"},"highlight":{"complaint_what_happened":["Per the federal mandated time for this <em>investigation</em>. By law is 30 days, for the <em>investigation</em> upon completion of the <em>results</em>, I am to be made aware of whom completed the <em>investigation</em> <em>results</em>, whom was contacted in reference to the <em>investigation</em>, completed <em>results</em>, and how was the <em>investigation</em> information was obtained, The account XXXX Acct # XXXX is reporting inaccurate on my credit file, XXXX XXXXXXXX XXXX, Acct # XXXX, XXXX XXXX XXXX  Acct # XXXX, XXXX & XXXX Acct XXXX XXXX."],"issue":["Problem with a credit reporting company's <em>investigation</em> into an existing problem"],"sub_issue":["Was not notified of <em>investigation</em> status or <em>results</em>"]},"sort":[6.86572,"5724554"]},{"_index":"complaint-public-v1","_id":"1373078","_score":6.8588114,"_source":{"product":"Credit reporting","complaint_what_happened":"I recently disputed credit account with XXXX XXXX XXXX on my Experian credit file.Experians investigation results were that the item \" remains '' on my credit file. I have reason to believe that Experian did not correctly investigate my dispute because I disputed the same item with XXXX XXXX XXXX with XXXX and their results were : \" This item has been deleted from the credit file. '' My ultimate goal is to have this item deleted from my Experian credit file. You will find attached to this complaint my XXXX investigation results and my Experian investigation results.","date_sent_to_company":"2015-05-13T00:22:09.000Z","issue":"Credit reporting company's investigation","sub_product":null,"zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"1373078","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2015-05-13T00:22:08.000Z","state":"FL","company_public_response":"Company chooses not to provide a public response","sub_issue":"Problem with statement of dispute"},"highlight":{"complaint_what_happened":["You will find attached to this complaint my XXXX <em>investigation</em> <em>results</em> and my Experian <em>investigation</em> <em>results</em>."],"issue":["Credit reporting company's <em>investigation</em>"]},"sort":[6.8588114,"1373078"]},{"_index":"complaint-public-v1","_id":"2369682","_score":6.845389,"_source":{"product":"Credit reporting","complaint_what_happened":"I filed and re-filed the same dispute because I did not get notice clearly stating the results of their investigation. XXXX filed XX/XX/XXXX and investigation complete XX/XX/XXXX. no notice of result of investigation. Re-filed same complaint XXXX on about XX/XX/XXXX investigation complete XX/XX/XXXX. No notice of results received. Re-filed same dispute for 3rd time XX/XX/XXXX XXXX. Pending.","date_sent_to_company":"2017-03-02T23:42:55.000Z","issue":"Credit reporting company's investigation","sub_product":null,"zip_code":"161XX","tags":null,"has_narrative":true,"complaint_id":"2369682","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2017-03-02T23:42:55.000Z","state":"PA","company_public_response":null,"sub_issue":"No notice of investigation status/result"},"highlight":{"complaint_what_happened":["I filed and re-filed the same dispute because I did not get notice clearly stating the <em>results</em> of their <em>investigation</em>. XXXX filed XX/XX/XXXX and <em>investigation</em> complete XX/XX/XXXX. no notice of <em>result</em> of <em>investigation</em>. Re-filed same complaint XXXX on about XX/XX/XXXX <em>investigation</em> complete XX/XX/XXXX. No notice of <em>results</em> received. Re-filed same dispute for 3rd time XX/XX/XXXX XXXX. Pending."],"issue":["Credit reporting company's <em>investigation</em>"],"sub_issue":["No notice of <em>investigation</em> status/<em>result</em>"]},"sort":[6.845389,"2369682"]},{"_index":"complaint-public-v1","_id":"12001938","_score":6.8192053,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Subject : Formal Dispute of Credit Report Information Improper Investigation and Failure to Correct Errors Dear Equifax, I am writing to formally dispute inaccuracies on my credit report and to express my concerns regarding Equifaxs failure to properly investigate my dispute as required under the Fair Credit Reporting Act ( FCRA ). This letter serves as a formal complaint against the improper handling of my dispute and the continued presence of incorrect information on my credit report.\n\nAs you are aware, the Consumer Financial Protection Bureau ( CFPB ) has taken action against Equifax for repeatedly failing to conduct proper investigations of disputes. The CFPBs findings highlighted that Equifax ignored consumer-provided documentation and evidence, allowed previously deleted inaccuracies to be reinserted into credit reports, provided conflicting and confusing responses to consumers, and used flawed software that resulted in inaccurate credit scores. These findings have raised significant concerns about the accuracy and integrity of the information reported on my credit file. \n\nThe specific inaccuracies on my credit report that I am disputing are as follows : XXXX XXXX XXXX XXXX XXXX I previously disputed this account stating : \" I previously disputed this account stating, I don't agree with the results of your investigation. I don't agree with the results of your investigation. \nPlease mail me the proof of your investigation and proof of the negative payment status for this account, or delete the negative information in this account. \n\nXXXX XXXX XXXX previously disputed this account stating : \" I previously disputed this account stating, I don't agree with the results of your investigation. I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof of the negative payment status for this account, or delete the negative information in this account. \n\nXXXX XXXX XXXX XXXX previously disputed this account stating : \" I previously disputed this account stating, I don't agree with the results of your investigation. I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof of the negative payment status for this account, or delete the negative information in this account. \n\nXXXX XXXX XXXX XXXX XXXX previously disputed this account stating : \" I previously disputed this account stating, I don't agree with the results of your investigation. I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof of the negative payment status for this account, or delete the negative information in this account. \n\nXX/XX/XXXXXXXX XXXX I previously disputed this account stating : \" I previously disputed this account stating, I don't agree with the results of your investigation. I don't agree with the results of your investigation. \nPlease mail me the proof of your investigation and proof of the negative payment status for this account, or delete the negative information in this account. \nAs a result, I request the immediate removal of any erroneous or outdated information that has been reinserted into my credit report. \n\nA clear, comprehensive response that accurately reflects the results of the reinvestigation and complies with the FCRAs requirements for notifying consumers. A correction of any errors in the software used to process my dispute, ensuring that my credit report is accurately reflected moving forward. \n\nPlease provide a written response to this dispute within 30 days, as required by law, and ensure that the corrected information is promptly reflected in my credit file. \n\nThank you for your attention to this matter. Should you require any further information or documentation, I am happy to provide it. I expect a timely resolution to this issue and will take further action, including filing complaints with the CFPB and other relevant agencies, if my dispute is not properly handled.","date_sent_to_company":"2025-02-09T03:55:27.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"327XX","tags":null,"has_narrative":true,"complaint_id":"12001938","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-02-09T03:55:04.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["XXXX XXXX XXXX previously disputed this account stating : \" I previously disputed this account stating, I don't agree with the <em>results</em> of your <em>investigation</em>. I don't agree with the <em>results</em> of your <em>investigation</em>. Please mail me the proof of your <em>investigation</em> and proof of the negative payment status for this account, or delete the negative information in this account."],"issue":["Problem with a company's <em>investigation</em> into an existing problem"],"sub_issue":["Their <em>investigation</em> did not fix an error on your report"]},"sort":[6.8192053,"12001938"]},{"_index":"complaint-public-v1","_id":"7756483","_score":6.8152294,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I mailed a dispute and have received the results of your investigation. Regarding XXXX XXXX XXXX, account number XXXX - your results indicate the item was repaired. Upon reviewing my report the item is still listed. Please update the item as per your investigation results indicated. I am the person making this complaint & I give CFPB authority to investigate this claim.","date_sent_to_company":"2023-10-26T02:12:35.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"11219","tags":null,"has_narrative":true,"complaint_id":"7756483","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2023-10-26T01:52:19.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I mailed a dispute and have received the <em>results</em> of your <em>investigation</em>. Regarding XXXX XXXX XXXX, account number XXXX - your <em>results</em> indicate the item was repaired. Upon reviewing my report the item is still listed. Please update the item as per your <em>investigation</em> <em>results</em> indicated. I am the person making this complaint & I give CFPB authority to <em>investigate</em> this claim."],"issue":["Problem with a company's <em>investigation</em> into an existing problem"],"sub_issue":["Their <em>investigation</em> did not fix an error on your report"]},"sort":[6.8152294,"7756483"]},{"_index":"complaint-public-v1","_id":"7756482","_score":6.8152294,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I mailed a dispute and have received the results of your investigation. Regarding XXXX XXXX XXXX XXXX XXXX XXXX  - your results indicate the item was repaired. Upon reviewing my report the item is still listed. Please update the item as per your investigation results indicated. I am the person making this complaint & I give CFPB authority to investigate this claim.","date_sent_to_company":"2023-10-26T02:09:43.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"11219","tags":null,"has_narrative":true,"complaint_id":"7756482","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2023-10-26T01:52:07.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I mailed a dispute and have received the <em>results</em> of your <em>investigation</em>. Regarding XXXX XXXX XXXX XXXX XXXX XXXX  - your <em>results</em> indicate the item was repaired. Upon reviewing my report the item is still listed. Please update the item as per your <em>investigation</em> <em>results</em> indicated. I am the person making this complaint & I give CFPB authority to <em>investigate</em> this claim."],"issue":["Problem with a company's <em>investigation</em> into an existing problem"],"sub_issue":["Their <em>investigation</em> did not fix an error on your report"]},"sort":[6.8152294,"7756482"]},{"_index":"complaint-public-v1","_id":"7754060","_score":6.8152294,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I mailed a dispute and have received the results of your investigation. Regarding XXXX XXXX XXXX XXXX XXXX XXXX XXXX  your results indicate the item was repaired. Upon reviewing my report the item is still listed. Please update the item as per your investigation results indicated. I am the person making this complaint & I give CFPB authority to investigate this claim.","date_sent_to_company":"2023-10-26T02:10:14.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"11219","tags":null,"has_narrative":true,"complaint_id":"7754060","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2023-10-26T01:52:16.000Z","state":"NY","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I mailed a dispute and have received the <em>results</em> of your <em>investigation</em>. Regarding XXXX XXXX XXXX XXXX XXXX XXXX XXXX  your <em>results</em> indicate the item was repaired. Upon reviewing my report the item is still listed. Please update the item as per your <em>investigation</em> <em>results</em> indicated. I am the person making this complaint & I give CFPB authority to <em>investigate</em> this claim."],"issue":["Problem with a company's <em>investigation</em> into an existing problem"],"sub_issue":["Their <em>investigation</em> did not fix an error on your report"]},"sort":[6.8152294,"7754060"]},{"_index":"complaint-public-v1","_id":"12001757","_score":6.8048306,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Subject : Formal Dispute of Credit Report Information Improper Investigation and Failure to Correct Errors Dear Equifax, I am writing to formally dispute inaccuracies on my credit report and to express my concerns regarding Equifaxs failure to properly investigate my dispute as required under the Fair Credit Reporting Act ( FCRA ). This letter serves as a formal complaint against the improper handling of my dispute and the continued presence of incorrect information on my credit report.\n\nAs you are aware, the Consumer Financial Protection Bureau ( CFPB ) has taken action against Equifax for repeatedly failing to conduct proper investigations of disputes. The CFPBs findings highlighted that Equifax ignored consumer-provided documentation and evidence, allowed previously deleted inaccuracies to be reinserted into credit reports, provided conflicting and confusing responses to consumers, and used flawed software that resulted in inaccurate credit scores. These findings have raised significant concerns about the accuracy and integrity of the information reported on my credit file. \n\nThe specific inaccuracies on my credit report that I am disputing are as follows : XXXX XXXX XXXX XXXX XXXX I previously disputed this account stating : \" I previously disputed this account stating, I don't agree with the results of your investigation. I don't agree with the results of your investigation. \nPlease mail me the proof of your investigation and proof of the negative payment status for this account, or delete the negative information in this account. \n\nXXXX XXXX XXXX previously disputed this account stating : \" I previously disputed this account stating, I don't agree with the results of your investigation. I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof of the negative payment status for this account, or delete the negative information in this account. \n\nXXXX XXXX XXXX XXXX previously disputed this account stating : \" I previously disputed this account stating, I don't agree with the results of your investigation. I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof of the negative payment status for this account, or delete the negative information in this account. \n\nXXXX XXXX XXXX XXXX XXXX previously disputed this account stating : \" I previously disputed this account stating, I don't agree with the results of your investigation. I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof of the negative payment status for this account, or delete the negative information in this account. \n\nXX/XX/XXXXXXXX XXXX I previously disputed this account stating : \" I previously disputed this account stating, I don't agree with the results of your investigation. I don't agree with the results of your investigation. \nPlease mail me the proof of your investigation and proof of the negative payment status for this account, or delete the negative information in this account. \nAs a result, I request the immediate removal of any erroneous or outdated information that has been reinserted into my credit report. \n\nA clear, comprehensive response that accurately reflects the results of the reinvestigation and complies with the FCRAs requirements for notifying consumers. A correction of any errors in the software used to process my dispute, ensuring that my credit report is accurately reflected moving forward. \n\nPlease provide a written response to this dispute within 30 days, as required by law, and ensure that the corrected information is promptly reflected in my credit file. \n\nThank you for your attention to this matter. Should you require any further information or documentation, I am happy to provide it. I expect a timely resolution to this issue and will take further action, including filing complaints with the CFPB and other relevant agencies, if my dispute is not properly handled.","date_sent_to_company":"2025-02-09T03:55:27.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"327XX","tags":null,"has_narrative":true,"complaint_id":"12001757","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-02-09T03:42:56.000Z","state":"FL","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["XXXX XXXX XXXX previously disputed this account stating : \" I previously disputed this account stating, I don't agree with the <em>results</em> of your <em>investigation</em>. I don't agree with the <em>results</em> of your <em>investigation</em>. Please mail me the proof of your <em>investigation</em> and proof of the negative payment status for this account, or delete the negative information in this account."],"issue":["Problem with a company's <em>investigation</em> into an existing problem"],"sub_issue":["Their <em>investigation</em> did not fix an error on your report"]},"sort":[6.8048306,"12001757"]},{"_index":"complaint-public-v1","_id":"12000683","_score":6.8048306,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Subject : Formal Dispute of Credit Report Information Improper Investigation and Failure to Correct Errors Dear Equifax, I am writing to formally dispute inaccuracies on my credit report and to express my concerns regarding Equifaxs failure to properly investigate my dispute as required under the Fair Credit Reporting Act ( FCRA ). This letter serves as a formal complaint against the improper handling of my dispute and the continued presence of incorrect information on my credit report.\n\nAs you are aware, the Consumer Financial Protection Bureau ( CFPB ) has taken action against Equifax for repeatedly failing to conduct proper investigations of disputes. The CFPBs findings highlighted that Equifax ignored consumer-provided documentation and evidence, allowed previously deleted inaccuracies to be reinserted into credit reports, provided conflicting and confusing responses to consumers, and used flawed software that resulted in inaccurate credit scores. These findings have raised significant concerns about the accuracy and integrity of the information reported on my credit file. \n\nThe specific inaccuracies on my credit report that I am disputing are as follows : XXXX XXXX XXXX XXXX XXXX I previously disputed this account stating : \" I previously disputed this account stating, I don't agree with the results of your investigation. I don't agree with the results of your investigation. \nPlease mail me the proof of your investigation and proof of the negative payment status for this account, or delete the negative information in this account. \n\nXXXX XXXX XXXX previously disputed this account stating : \" I previously disputed this account stating, I don't agree with the results of your investigation. I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof of the negative payment status for this account, or delete the negative information in this account. \n\nXXXX XXXX XXXX XXXX previously disputed this account stating : \" I previously disputed this account stating, I don't agree with the results of your investigation. I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof of the negative payment status for this account, or delete the negative information in this account. \n\nXXXX XXXX XXXX XXXX XXXX previously disputed this account stating : \" I previously disputed this account stating, I don't agree with the results of your investigation. I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof of the negative payment status for this account, or delete the negative information in this account. \n\nXX/XX/XXXXXXXX XXXX I previously disputed this account stating : \" I previously disputed this account stating, I don't agree with the results of your investigation. I don't agree with the results of your investigation. \nPlease mail me the proof of your investigation and proof of the negative payment status for this account, or delete the negative information in this account. \nAs a result, I request the immediate removal of any erroneous or outdated information that has been reinserted into my credit report. \n\nA clear, comprehensive response that accurately reflects the results of the reinvestigation and complies with the FCRAs requirements for notifying consumers. A correction of any errors in the software used to process my dispute, ensuring that my credit report is accurately reflected moving forward. \n\nPlease provide a written response to this dispute within 30 days, as required by law, and ensure that the corrected information is promptly reflected in my credit file. \n\nThank you for your attention to this matter. Should you require any further information or documentation, I am happy to provide it. I expect a timely resolution to this issue and will take further action, including filing complaints with the CFPB and other relevant agencies, if my dispute is not properly handled.","date_sent_to_company":"2025-02-09T03:55:28.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"327XX","tags":null,"has_narrative":true,"complaint_id":"12000683","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-02-09T03:55:04.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["XXXX XXXX XXXX previously disputed this account stating : \" I previously disputed this account stating, I don't agree with the <em>results</em> of your <em>investigation</em>. I don't agree with the <em>results</em> of your <em>investigation</em>. Please mail me the proof of your <em>investigation</em> and proof of the negative payment status for this account, or delete the negative information in this account."],"issue":["Problem with a company's <em>investigation</em> into an existing problem"],"sub_issue":["Their <em>investigation</em> did not fix an error on your report"]},"sort":[6.8048306,"12000683"]},{"_index":"complaint-public-v1","_id":"4366371","_score":6.801505,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I sent a dispute to XXXX  on XXXX. I never got a response of results or the investigation. I have attached the letter that was sent. \n\nI sent a dispute to XXXX  on XXXX. I never got a response of results or the investigation. I have attached the letter that was sent. \n\nI sent a dispute to Transunion on XXXX. I never got a response of results or the investigation. I have attached the letter that was sent.","date_sent_to_company":"2021-05-10T22:07:38.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"75098","tags":null,"has_narrative":true,"complaint_id":"4366371","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2021-05-10T22:01:34.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Was not notified of investigation status or results"},"highlight":{"complaint_what_happened":["I never got a response of <em>results</em> or the <em>investigation</em>. I have attached the letter that was sent. \n\nI sent a dispute to XXXX  on XXXX. I never got a response of <em>results</em> or the <em>investigation</em>. I have attached the letter that was sent. \n\nI sent a dispute to Transunion on XXXX. I never got a response of <em>results</em> or the <em>investigation</em>. I have attached the letter that was sent."],"issue":["Problem with a credit reporting company's <em>investigation</em> into an existing problem"],"sub_issue":["Was not notified of <em>investigation</em> status or <em>results</em>"]},"sort":[6.801505,"4366371"]},{"_index":"complaint-public-v1","_id":"5922290","_score":6.800489,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Transunion sent me a dispute investigation results letter dated XX/XX/XXXX for XXXX Account # XXXX. The investigations results letter described by Transunion as \" accurate '' reports, by them, XXXX chargeoffs for the same account with no known payment history to justify these chargeoffs. In fact, the prior payment history that Transunion describes as \" accurate '' is, by their definition, \" unknown ''. \n\nThis is completely inaccurate and needs to be fixed. \n\nTheir investigation results letter ( attached ) stated that the investigation results were \" verified as accurate and updated '' even though the date updated on the report they sent is XX/XX/XXXX. Furthermore, the information on the report was not updated, corrected or deleted as required by law. \n\nTherefore, Transunion did not conduct an investigation into my dispute for inaccuracy as required by law. They not verify the accuracy of the information regarding this account or they would not generate a results letter containing unknown information as accurate and updated! \n\nLike most of my factual disputes for inaccuracy, Transunion has opted to stamp my claims as \" verified as accurate and updated '' without conducting an independent investigation.","date_sent_to_company":"2022-08-28T00:04:42.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"19454","tags":null,"has_narrative":true,"complaint_id":"5922290","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2022-08-27T23:40:35.000Z","state":"PA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["Their <em>investigation</em> <em>results</em> letter ( attached ) stated that the <em>investigation</em> <em>results</em> were \" verified as accurate and updated '' even though the date updated on the report they sent is XX/XX/XXXX. Furthermore, the information on the report was not updated, corrected or deleted as required by law. \n\nTherefore, Transunion did not conduct an <em>investigation</em> into my dispute for inaccuracy as required by law."],"issue":["Problem with a credit reporting company's <em>investigation</em> into an existing problem"],"sub_issue":["Their <em>investigation</em> did not fix an error on your report"]},"sort":[6.800489,"5922290"]},{"_index":"complaint-public-v1","_id":"7756493","_score":6.800458,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I mailed a dispute and have received the results of your investigation. Regarding XXXX XXXXXXXX XXXX account number XXXX - your results indicate the item was repaired. Upon reviewing my report the item is still listed. Please update the item as per your investigation results indicated. I am the person making this complaint & I give CFPB authority to investigate this claim.","date_sent_to_company":"2023-10-26T02:10:25.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"11219","tags":null,"has_narrative":true,"complaint_id":"7756493","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AMERICAN HONDA FINANCE CORP","date_received":"2023-10-26T01:52:20.000Z","state":"NY","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I mailed a dispute and have received the <em>results</em> of your <em>investigation</em>. Regarding XXXX XXXXXXXX XXXX account number XXXX - your <em>results</em> indicate the item was repaired. Upon reviewing my report the item is still listed. Please update the item as per your <em>investigation</em> <em>results</em> indicated. I am the person making this complaint & I give CFPB authority to <em>investigate</em> this claim."],"issue":["Problem with a company's <em>investigation</em> into an existing problem"],"sub_issue":["Their <em>investigation</em> did not fix an error on your report"]},"sort":[6.800458,"7756493"]},{"_index":"complaint-public-v1","_id":"18276957","_score":6.8003674,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Improper Commingling of Separate Account Investigation Results and Failure to Maintain Account-Specific Verification by TransUnion ( XXXX ) - I am submitting this supplement to document procedural deficiencies in TransUnion LLCs handling and presentation of investigation results, based solely on three TransUnion Your Investigation Results letters dated XX/XX/XXXX and XX/XX/XXXX, which are attached. This supplement does not dispute any account and does not request reinvestigation.- The issue documented here is not that a charged-off account was marked as paid, but rather that TransUnion bundled investigation outcomes for two separate XXXX XXXX tradelines into a single investigation result presentation without adequate segregation, clarity, or account-specific verification disclosure, thereby undermining the integrity of the reinvestigation process.- Exhibits Reviewed- Exhibit 1 TransUnion Your Investigation Results, Date Issued XXXX Exhibit 2 TransUnion Your Investigation Results, Date Issued XXXX Exhibit 3 TransUnion Your Investigation Results, Date Issued XXXX Each document is labeled as a final investigation result.- What the Documents Show ( Clarified )- The attached investigation results include two distinct XXXX XXXX tradelines, each with its own account number : - Account A Charged-Off Tradeline- TransUnion reports this account as : - Pay Status : Charged Off- Balance / Past Due : XXXX XXXX High Balance : $ XXXX Last Payment Made : XXXX Remarks : ACCT INFO DISPUTED BY CONSUMR, CONTACT SUBSCRIBER, and BALANCE CHARGED OFF- This reporting reflects an unpaid default.- Account B Paid/ Closed Due to Refinance Tradeline- TransUnion reports a separate XXXX XXXX account as : - Pay Status : Paid, Closed ; was Paid as agreed- Remarks XXXX ACCT CLOSED DUE TO REFINANCE ; CLOSED- Balance : $ XXXX Date Closed : XXXX This reporting reflects a paid-through-refinance outcome.- Why the Presentation of These Results Is Procedurally Deficient 1. Bundling Separate Accounts Into a Single Investigation Result Without Segregation- While it is permissible for TransUnion to include multiple accounts from the same furnisher within one investigation packet, it must still : - Clearly segregate each accounts investigation outcome- Clearly indicate that verification of one account does not apply to another- Avoid presenting outcomes in a way that implies shared verification or factual interdependence- The attached letters do not do this. Instead, they present both accounts together under a single Investigation Results Disputed Information Updated heading, without explaining : - which account was verified by which furnisher response- whether verification was conducted independently for each tradeline- whether any data from one account was relied upon to conclude the investigation for the other- This lack of segregation undermines transparency and verification integrity.- 2. Risk of Verification Cross-Contamination- Because both accounts appear : - within the same dispute cycle- within letters labeled as final investigation results- without account-specific verification disclosures- a reviewer can not determine whether TransUnion relied on a general XXXX response rather than account-specific verification XXXX which is required under the Fair Credit Reporting Act.- Verification must be tradeline-specific. It can not be inferred, aggregated, or borrowed across separate accounts from the same furnisher.- 3. Implausible Refinance Data Was Accepted Without Reconciliation- Although the paid/refinance tradeline is separate from the charged-off account, it is notable that : - both XXXX accounts list the same Date Opened ( XX/XX/XXXX ) - one account is reported as charged off- the other is reported as paid through refinance- A refinance, by definition, occurs after an original obligation exists and therefore would normally reflect a later origination date. The identical origination dates raise questions as to whether the refinance designation was properly validated before being certified as part of the investigation results.- This does not require concluding the reporting is false, but it does indicate that TransUnion accepted and published implausible furnisher data without documented reconciliation, further undermining confidence in the investigation process.- Compliance Concerns Raised- The XX/XX/XXXX investigation results raise concerns under the Fair Credit Reporting Act, including : - Failure to maintain reasonable procedures to assure maximum possible accuracy ( 15 U.S.C. 1681e ( b ) ) - Failure to properly conduct and present reinvestigation results in a clear, account-specific manner ( 15 U.S.C. 1681i ( a ) ) - Failure to ensure that verification conclusions are transparent, segregated, and account-specific- This submission does not challenge the validity of either accounts balance or legal enforceability. It documents procedural shortcomings in TransUnions investigation handling and presentation.- Clarification- This supplement is submitted solely to document TransUnions procedures as reflected in the attached investigation results. It is not a new dispute, not a request for reinvestigation, and should not be treated as such.- I respectfully request CFPB review of TransUnions practice of issuing investigation results that commingle outcomes for separate accounts without adequate segregation or account-specific verification disclosure, thereby impairing the integrity and transparency of the reinvestigation process.-","date_sent_to_company":"2025-12-24T21:49:48.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"74006","tags":"Servicemember","has_narrative":true,"complaint_id":"18276957","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-12-24T21:49:20.000Z","state":"OK","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["Improper Commingling of Separate Account <em>Investigation</em> <em>Results</em> and Failure to Maintain Account-Specific Verification by TransUnion ( XXXX ) - I am submitting this supplement to document procedural deficiencies in TransUnion LLCs handling and presentation of <em>investigation</em> <em>results</em>, based solely on three TransUnion Your <em>Investigation</em> <em>Results</em> letters dated XX/XX/XXXX and XX/XX/XXXX, which are attached."],"issue":["Problem with a company's <em>investigation</em> into an existing problem"],"sub_issue":["Their <em>investigation</em> did not fix an error on your report"]},"sort":[6.8003674,"18276957"]},{"_index":"complaint-public-v1","_id":"18276955","_score":6.798999,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Improper Commingling of Separate Account Investigation Results and Failure to Maintain Account-Specific Verification by TransUnion ( XXXX ) - I am submitting this supplement to document procedural deficiencies in TransUnion LLCs handling and presentation of investigation results, based solely on three TransUnion Your Investigation Results letters dated XX/XX/XXXX and XX/XX/XXXX, which are attached. This supplement does not dispute any account and does not request reinvestigation.- The issue documented here is not that a charged-off account was marked as paid, but rather that TransUnion bundled investigation outcomes for two separate XXXX XXXX tradelines into a single investigation result presentation without adequate segregation, clarity, or account-specific verification disclosure, thereby undermining the integrity of the reinvestigation process.- Exhibits Reviewed- Exhibit 1 TransUnion Your Investigation Results, Date Issued XXXX Exhibit 2 TransUnion Your Investigation Results, Date Issued XXXX Exhibit 3 TransUnion Your Investigation Results, Date Issued XXXX Each document is labeled as a final investigation result.- What the Documents Show ( Clarified )- The attached investigation results include two distinct XXXX XXXX tradelines, each with its own account number : - Account A Charged-Off Tradeline- TransUnion reports this account as : - Pay Status : Charged Off- Balance / Past Due : XXXX XXXX High Balance : $ XXXX Last Payment Made : XXXX Remarks : ACCT INFO DISPUTED BY CONSUMR, CONTACT SUBSCRIBER, and BALANCE CHARGED OFF- This reporting reflects an unpaid default.- Account B Paid/ Closed Due to Refinance Tradeline- TransUnion reports a separate XXXX XXXX account as : - Pay Status : Paid, Closed ; was Paid as agreed- Remarks XXXX ACCT CLOSED DUE TO REFINANCE ; CLOSED- Balance : $ XXXX Date Closed : XXXX This reporting reflects a paid-through-refinance outcome.- Why the Presentation of These Results Is Procedurally Deficient 1. Bundling Separate Accounts Into a Single Investigation Result Without Segregation- While it is permissible for TransUnion to include multiple accounts from the same furnisher within one investigation packet, it must still : - Clearly segregate each accounts investigation outcome- Clearly indicate that verification of one account does not apply to another- Avoid presenting outcomes in a way that implies shared verification or factual interdependence- The attached letters do not do this. Instead, they present both accounts together under a single Investigation Results Disputed Information Updated heading, without explaining : - which account was verified by which furnisher response- whether verification was conducted independently for each tradeline- whether any data from one account was relied upon to conclude the investigation for the other- This lack of segregation undermines transparency and verification integrity.- 2. Risk of Verification Cross-Contamination- Because both accounts appear : - within the same dispute cycle- within letters labeled as final investigation results- without account-specific verification disclosures- a reviewer can not determine whether TransUnion relied on a general XXXX response rather than account-specific verification XXXX which is required under the Fair Credit Reporting Act.- Verification must be tradeline-specific. It can not be inferred, aggregated, or borrowed across separate accounts from the same furnisher.- 3. Implausible Refinance Data Was Accepted Without Reconciliation- Although the paid/refinance tradeline is separate from the charged-off account, it is notable that : - both XXXX accounts list the same Date Opened ( XX/XX/XXXX ) - one account is reported as charged off- the other is reported as paid through refinance- A refinance, by definition, occurs after an original obligation exists and therefore would normally reflect a later origination date. The identical origination dates raise questions as to whether the refinance designation was properly validated before being certified as part of the investigation results.- This does not require concluding the reporting is false, but it does indicate that TransUnion accepted and published implausible furnisher data without documented reconciliation, further undermining confidence in the investigation process.- Compliance Concerns Raised- The XX/XX/XXXX investigation results raise concerns under the Fair Credit Reporting Act, including : - Failure to maintain reasonable procedures to assure maximum possible accuracy ( 15 U.S.C. 1681e ( b ) ) - Failure to properly conduct and present reinvestigation results in a clear, account-specific manner ( 15 U.S.C. 1681i ( a ) ) - Failure to ensure that verification conclusions are transparent, segregated, and account-specific- This submission does not challenge the validity of either accounts balance or legal enforceability. It documents procedural shortcomings in TransUnions investigation handling and presentation.- Clarification- This supplement is submitted solely to document TransUnions procedures as reflected in the attached investigation results. It is not a new dispute, not a request for reinvestigation, and should not be treated as such.- I respectfully request CFPB review of TransUnions practice of issuing investigation results that commingle outcomes for separate accounts without adequate segregation or account-specific verification disclosure, thereby impairing the integrity and transparency of the reinvestigation process.-","date_sent_to_company":"2025-12-24T21:49:46.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"74006","tags":"Servicemember","has_narrative":true,"complaint_id":"18276955","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-12-24T21:25:13.000Z","state":"OK","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["Improper Commingling of Separate Account <em>Investigation</em> <em>Results</em> and Failure to Maintain Account-Specific Verification by TransUnion ( XXXX ) - I am submitting this supplement to document procedural deficiencies in TransUnion LLCs handling and presentation of <em>investigation</em> <em>results</em>, based solely on three TransUnion Your <em>Investigation</em> <em>Results</em> letters dated XX/XX/XXXX and XX/XX/XXXX, which are attached."],"issue":["Problem with a company's <em>investigation</em> into an existing problem"],"sub_issue":["Their <em>investigation</em> did not fix an error on your report"]},"sort":[6.798999,"18276955"]},{"_index":"complaint-public-v1","_id":"5837624","_score":6.797337,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"This complaint is in response to your recent claim that the account ( s ) listed below have been verified and that the information they are reporting under my name is accurate. \n\n|*** See attached documents XXXX XXXX XXXXXXXX with account number XXXX I previously disputed this account. I dont agree with the results of your investigation. Please mail me the proof of your investigation or remove the negative information. \n\n|*** See attached documents XXXX XXXX with account number XXXX I previously disputed this account. I dont agree with the results of your investigation. Please mail me the proof of your investigation or remove the negative information. \n\n|*** See attached documents XXXX XXXX with account number XXXX I previously disputed this account. I dont agree with the results of your investigation. Please mail me the proof of your investigation or remove the negative information. \n\n|*** See attached documents XXXXXXXX XXXX XXXX with account number XXXX I previously disputed this account. I dont agree with the results of your investigation. Please mail me the proof of your investigation or remove the negative information. \n\n|*** See attached documents XXXX XXXX with account number XXXX I previously disputed this account. 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