{"took":1686,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":1179529,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"18880636","_score":28.491398,"_source":{"product":"Mortgage","complaint_what_happened":"I am submitting this complaint due to Select Portfolio Servicings failure to acknowledge, investigate, or properly respond to a documented casualty loss and material impairment of mortgage collateral, despite being placed on actual notice. \n\nBackground and Loss Event On XX/XX/XXXX, the mortgaged property sustained a fire loss. As a direct result of this casualty, independent environmental consulting firms conducted testing and laboratory analysis confirming : Dioxins and furans ( toxic persistent organic pollutants ) Asbestos-containing materials These hazardous substances render the property uninhabitable and unsafe under environmental and health standards. The structure can not be occupied, repaired, or restored without extensive regulated remediation and/or demolition. \n\nXX/XX/XXXX, XXXX XXXXXXXX XXXX XXXX XXXX XXXX has been formally notified of the hazardous and unlivable condition of the property and provided with environmental test analyses. \n\nAs a direct result : The Homestead Exemption has been removed, reflecting that the property is no longer habitable nor eligible as a primary residence XXXX XXXX XXXX XXXX has scheduled an on-site reassessment to determine the impaired value of the property This governmental action constitutes independent confirmation that the collateral no longer meets standards for residential occupancy or valuation. \n\nImpairment of Collateral and Lender Risk Due to : Fire damage, Confirmed toxic contamination ( dioxins, furans ), Confirmed asbestos, Regulatory remediation requirements, Insurance carrier refusal to fund restoration, and Tax authority recognition of uninhabitability, The property is now classified as environmentally impaired real estate. The cost of remediation and/or demolition is expected to meet or exceed the pre-loss value, substantially impairing the lenders security interest. \n\nThis condition constitutes : Loss of collateral value Impaired security Casualty loss impacting lien protection","date_sent_to_company":"2026-01-21T03:46:12.000Z","issue":"Trouble during payment process","sub_product":"Conventional home mortgage","zip_code":"71106","tags":null,"has_narrative":true,"complaint_id":"18880636","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SELECT PORTFOLIO SERVICING, INC.","date_received":"2026-01-21T03:02:27.000Z","state":"LA","company_public_response":null,"sub_issue":"Trying to communicate with the company to fix an issue while managing or servicing your loan"},"highlight":{"complaint_what_happened":["As a direct result of this casualty, independent <em>environmental</em> consulting firms conducted testing and laboratory analysis confirming : Dioxins and furans ( toxic persistent organic pollutants ) Asbestos-containing materials These hazardous substances render the property uninhabitable and unsafe under <em>environmental</em> and <em>health</em> standards. The structure can not be occupied, repaired, or restored without extensive regulated <em>remediation</em> and/or demolition."]},"sort":[28.491398,"18880636"]},{"_index":"complaint-public-v1","_id":"2156327","_score":22.07766,"_source":{"product":"Bank account or service","complaint_what_happened":"Wells Fargo Bank 's attorney XXXX used fraud to push through a settlement agreement that was not jointly drafted and an agreement I never agreed to, as evidenced by his signature on the attached settlement agreement that does not include my signature. \nThe statement that, \" This Agreement isentered into and executed voluntarilyby each of the Settling Parties hereto andwithout any duress or undue influenceon the part of, or on behalf of, any such party '' which was signed by Wells Fargo and their respective attorney XXXX or XXXX is a false claim. \nPlease see the attached executed settlement agreement without my signature, and my Opening Brief asking the XXXX for a ruling on fraud, and the environmental report establishing further remediation is necessary. \nXXXX assisted fraud is still fraud, and XXXX also failed to comply with the terms of the written agreement that they themselves drafted following the settlement conference. To be clear, I have never been paid any settlement fund proceeds by Wells Fargo Bank, and I did not jointly draft or agree to the settlement agreement attached. Their fraudulent acts left me in a contaminated living environment that is injuring my health as evidenced by the environmental report attached.","date_sent_to_company":"2017-01-05T17:56:29.000Z","issue":"Making/receiving payments, sending money","sub_product":"Other bank product/service","zip_code":"967XX","tags":"Older American","has_narrative":true,"complaint_id":"2156327","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2016-10-12T19:15:12.000Z","state":"HI","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Their fraudulent acts left me in a contaminated living environment that is injuring my <em>health</em> as evidenced by the <em>environmental</em> report attached."]},"sort":[22.07766,"2156327"]},{"_index":"complaint-public-v1","_id":"19659515","_score":21.069536,"_source":{"product":"Mortgage","complaint_what_happened":"I am reporting a property purchased using an FHA loan that contains serious safety, environmental, and public health hazards. \nProperty Information : Address : XXXX XXXX XXXX XXXX, XXXX, Virginia XXXX FHA Loan Lender : First Horizon Bank Closing Date : XX/XX/year> Issues Identified : Unsafe electrical wiring and asbestos throughout the home. \nThere is no functioning septic system, and sewage is draining into the creek and ground. This has been confirmed verbally by the XXXX XXXX, Virginia XXXX Department, who are preparing an official report. Agencies may contact them directly for verification. \nThere exists a written certificate stating the septic system is in good working order, which is false. \nThese issues were present at the time of the loan approval and pose serious public health, environmental, and safety risks, especially as I have a XXXX child and am expecting a baby anytime. \nAgencies I have Contacted So Far : FHA / HUD regarding appraisal and loan compliance HUD XXXX of XXXX XXXX ( XXXX ) initial inquiry DPOR ( Virginia Department of XXXX and XXXX Regulation ) regarding appraiser and inspection issues CFPB ( Consumer Financial Protection Bureau ) mortgage complaint XXXX XXXX XXXX XXXX XXXX for advice and representation options ( which they can not help me XXXX XXXX XXXX XXXX Department confirmed septic system and sewage issues ; official report pending Documentation Attached : False septic certificate FHA XXXX report XXXX XXXX Department report will be forwarded when received ) Requested Action : I am requesting an urgent investigation into : Compliance with FHA Minimum Property Standards Possible lender or appraiser misconduct Environmental hazards and violations Enforcement actions to prevent further harm I am submitting this complaint because I am unable to afford legal representation, and I am seeking immediate assistance to address this unsafe property and protect public health. \nThank you for your attention to this serious matter. Please confirm receipt of this complaint and advise on next steps. \nSincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX Telephone : XXXX","date_sent_to_company":"2026-02-20T18:24:19.000Z","issue":"Closing on a mortgage","sub_product":"FHA mortgage","zip_code":"242XX","tags":null,"has_narrative":true,"complaint_id":"19659515","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FIRST HORIZON BANK","date_received":"2026-02-20T18:14:01.000Z","state":"VA","company_public_response":null,"sub_issue":"Closing disclosure or other related disclosures"},"highlight":{"complaint_what_happened":["These issues were present at the time of the loan approval and pose serious public <em>health</em>, <em>environmental</em>, and <em>safety</em> risks, especially as I have a XXXX child and am expecting a baby anytime."],"sub_issue":["Closing disclosure or other <em>related</em> disclosures"]},"sort":[21.069536,"19659515"]},{"_index":"complaint-public-v1","_id":"13969521","_score":20.68365,"_source":{"product":"Checking or savings account","complaint_what_happened":"Contacted Capitol One due to violation of XXXX service agreement Claim XXXX XXXX XXXXXXXX Amount Disputed : {$1500.00} Merchant : XXXX Dear Capital One Claims Department, Credit was not given although multiple forms of proof were submitted including documentation Airbnb provided showing reimbursement and violation of their own policy. A summary, with supporting exhibits, for proper escalated was provided. \nSUMMARY OF VIOLATIONS AND EVIDENCE - XXXX violated its own safety and privacy policy. I was subjected to an unauthorized entry, harmful environmental conditions, and a lack of safety protocols. ( See Exhibit AA : XXXX 's cleanliness, privacy, and safety failure including admission of policy violation. ) - XXXX closed valid support complaints and ignored requests for resolution between XXXX XXXX XXXX. ( See Exhibit B : Complaint dismissals and unresponsiveness. )","date_sent_to_company":"2025-06-09T07:10:32.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"920XX","tags":null,"has_narrative":true,"complaint_id":"13969521","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2025-06-09T06:51:10.000Z","state":"CA","company_public_response":null,"sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["SUMMARY OF VIOLATIONS AND EVIDENCE - XXXX violated its own <em>safety</em> and privacy policy. I was subjected to an unauthorized entry, harmful <em>environmental</em> conditions, and a lack of <em>safety</em> protocols. ( See Exhibit AA : XXXX 's cleanliness, privacy, and <em>safety</em> failure including admission of policy violation. ) - XXXX closed valid support complaints and ignored requests for resolution between XXXX XXXX XXXX. ( See Exhibit B : Complaint dismissals and unresponsiveness. )"]},"sort":[20.68365,"13969521"]},{"_index":"complaint-public-v1","_id":"8460241","_score":19.1944,"_source":{"product":"Checking or savings account","complaint_what_happened":"I closed my granters account when he passed got the contents of a safety deposit box and got an estate account on which I paid the bills. Wells Fargo says they have the death certificate and Order to Set Aside. They said that wasn't enough? Now, I'm sure they owe remediation on his account due to the lawsuit and they are refusing to give me access to the account or the remediation. So I faxed them his will. That's all I got! It worked then why won't it work now?","date_sent_to_company":"2024-03-01T01:48:44.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"89433","tags":null,"has_narrative":true,"complaint_id":"8460241","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2024-03-01T01:29:19.000Z","state":"NV","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem accessing account"},"highlight":{"complaint_what_happened":["I closed my granters account when he passed got the contents of a <em>safety</em> deposit box and got an estate account on which I paid the bills. Wells Fargo says they have the death certificate and Order to Set Aside. They said that wasn't enough? Now, I'm sure they owe <em>remediation</em> on his account due to the lawsuit and they are refusing to give me access to the account or the <em>remediation</em>. So I faxed them his will. That's all I got! It worked then why won't it work now?"]},"sort":[19.1944,"8460241"]},{"_index":"complaint-public-v1","_id":"16315200","_score":18.730877,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"I am submitting this complaint regarding a disputed transaction involving Affirm and a company doing business as XXXX XXXX XXXX. The product in question is a hydrogen/oxygen inhalation machine, marketed using medical-sounding language and U.S.-referencing branding ( XXXX XXXX XXXX ) all of which strongly XXXX domestic manufacturing and compliance with XXXX safety standards. \nHowever, the product was shipped from XXXX, and no disclosure was made during checkout that it would originate from abroad. There was also no visible disclaimer regarding the sellers XXXX XXXX XXXX during checkout it had to be found manually within the website. For a high-cost purchase with health-related implications, this lack of transparency was extremely concerning. \nAfter receiving shipping confirmation, I discovered what appears to be the exact same machine sold on XXXX for under {$1200.00}, including identical casing, specifications, and interface. By comparison, I was charged {$4900.00} + tax ( ~ {$5300.00} ), with total Affirm financing obligations close to {$6000.00}. \nThe XXXX XXXX website describes this machine as delivering 99.99 % pure hydrogen using advanced XXXX  technology, and offering various health-related benefits, including hydration, skin therapy, and more. These are serious medical-adjacent claims, but no documentation was ever provided by the seller to validate them. I specifically requested technical specifications, third-party testing data, safety certifications, or material disclosures, but received none. \nThis raises significant safety concerns. Machines of this nature involve chemical processes and generate gases that are directly inhaled. The internal materials used in electrolysis components ( e.g., XXXX  membranes, tubing, reservoirs ) are critically important, and without transparency on their composition, there is a serious risk of contamination or toxic exposure. The seller failed to provide even the most basic documentation to confirm that the materials used are biocompatible or safe for repeated human exposure. \nThe branding and language used on the website were intentionally misleading. At no point was it made clear this was a generic, unregulated device from overseas. Affirm, despite multiple dispute submissions, refused to consider product legitimacy or safety, instead defaulting to the merchants no refund policy. In XXXX response, Affirm even acknowledged that terms like medical-grade were used without actual medical qualification. \nAs of today : I have opened a formal dispute with my bank, which is currently under review. \nAffirm has begun sending past-due notices, and the payment has been labeled as late, despite the unresolved and ongoing nature of the dispute raising the risk of damage to my credit or involvement of collections. \nThe machine remains sealed, unused, and available for return. \nI am formally submitting this complaint to the CFPB, XXXX XXXX XXXX XXXX XXXX ), and will file with the FTC when their submission system is available. I am also considering escalating this to the California Attorney General. \nRequested Action I respectfully request that this case be reviewed under the following categories : Consumer fraud / deceptive practices False advertising Misleading product origin and representation Unsubstantiated health and safety claims Failure of lender to uphold consumer protection standards Given the lack of documentation, the false implications of XXXX regulation, and Affirms unwillingness to consider product legitimacy in dispute resolution, I believe this case represents a failure in responsible lending and a potentially dangerous misrepresentation of product safety.","date_sent_to_company":"2025-10-03T04:31:31.000Z","issue":"Problem when making payments","sub_product":"Installment loan","zip_code":"33137","tags":null,"has_narrative":true,"complaint_id":"16315200","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Affirm Holdings, Inc","date_received":"2025-10-03T04:07:43.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["The XXXX XXXX website describes this machine as delivering 99.99 % pure hydrogen using advanced XXXX  technology, and offering various <em>health-related</em> benefits, including hydration, skin therapy, and more. These are serious medical-adjacent claims, but no documentation was ever provided by the seller to validate them. I specifically requested technical specifications, third-party testing data, <em>safety</em> certifications, or material disclosures, but received none."]},"sort":[18.730877,"16315200"]},{"_index":"complaint-public-v1","_id":"14239230","_score":18.407658,"_source":{"product":"Mortgage","complaint_what_happened":"To Whom It May Concern, I am submitting this complaint to report Cadence Bank, the servicer of my FHA-insured mortgage, for ongoing misconduct and unreasonable delays in processing my deed-in-lieu of foreclosure and short sale requests. I have been trying to work with Cadence Bank in good faith since XX/XX/XXXX, and despite repeated outreach, they have failed to respond in a timely or reasonable manner. They are constantly blaming the FHA for lack of response and they only respond to me after I call them several days in a row after emailing them over and over again. \n\nBackground : I purchased my home brand new in XX/XX/XXXX, unaware that it was built with severe construction defects that caused toxic black mold to form behind nearly every wall. My family became severely ill and I did not put two and two together until spring of XXXX. \nIn XX/XX/XXXX, a licensed mold inspector declared the property uninhabitable, and I later found out that the estimated remediation cost would be $ XXXX including reconstruction. We vacated the property for my familys health and safety in XX/XX/XXXX. We incurred enormous expenses living elsewhere while still paying the mortgage, including medical bills related to my daughters XXXX XXXX from mold exposure. In XX/XX/XXXX, I could no longer financially sustain two living situations and formally stopped paying our mortgage with the intention of pursuing loss mitigation with a short sale/deed in lieu. \n\nThe Issues : I submitted full documentation of the mold damage, inspection reports, hardship, and let them know that since I was a real estate agent, I could try to find an investor but that I needed a price that the bank/FHA would accept, especially given the huge remediation quote.\n\nPer Cadence bank, FHA initially responded, stating I must repair the home firstan impossible financial task for us under the circumstances. The home is a tear down.\n\nSince then, Cadence Bank has dragged its feet, failed to give clear answers, and ignored multiple requests, including multiple requests asking what price would be acceptable so that I could formally list on MLS rather than just advertise off market.\n\nMy belief is that possibly Cadence and FHA are intentionally delaying until I reach 120 days of delinquency, at which point they can initiate foreclosuredespite my ongoing good faith efforts to resolve the situation responsibly. I have never been late on my mortgage and never intended to foreclose but after almost 6 months now with no real answers than when I first started this, I have no other choice but to foreclose so that we can move on with our lives. \n\nConsumer Harm : The servicer could possibly be denying me access to fair loss mitigation options protected under federal law and FHA servicing guidelines by consistently blaming FHA when they dont have updates.\n\nTheir lack of response is forcing me toward foreclosure, even though Ive followed every reasonable step to resolve this and now we are out of time to wait any longer. \nIm concerned they may ultimately resell this property for a higher price than its really worth without disclosing the severe mold and environmental risk, endangering another family. I am simply asking for a fair review of my case and an opportunity to settle the matter responsibly through deed-in-lieu due to environmental hardship. I have no liens on this property and this horrible situation happened TO us but we did not CAUSE this. We did not build our home to cause deadly black mold behind almost every wall, our builder did with severe neglect that has been proven with inspection report from engineers. The lack of communication and deliberate stalling is a serious violation of consumer protection standards. \n\nI am happy to provide : Mold reports Remediation estimate Medical documentation Communications with Cadence Bank although when they finally do provide updates, its only through the phone call. I have requested a full file of my entire case with the loss and mitigation department so that I can see how often they actually are reaching out to FHA for response and if they really are requesting updates like they say they are. I am now at the 120 day mark and going to have to foreclose on my first home due to no fault of my own.\n\nThank you for your attention to this matter and for advocating on behalf of consumers like me. \n\nXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Texas XXXX XXXX XXXX FHA Loan Number : # XXXX Servicer : Cadence Bank and FHA Property Address : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX","date_sent_to_company":"2025-06-23T23:08:34.000Z","issue":"Struggling to pay mortgage","sub_product":"FHA mortgage","zip_code":"786XX","tags":null,"has_narrative":true,"complaint_id":"14239230","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CADENCE BANK","date_received":"2025-06-23T22:30:49.000Z","state":"TX","company_public_response":null,"sub_issue":"Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure"},"highlight":{"complaint_what_happened":["In XX/XX/XXXX, a licensed mold inspector declared the property uninhabitable, and I later found out that the estimated <em>remediation</em> cost would be $ XXXX including reconstruction. We vacated the property for my familys <em>health</em> and <em>safety</em> in XX/XX/XXXX. We incurred enormous expenses living elsewhere while still paying the mortgage, including medical bills <em>related</em> to my daughters XXXX XXXX from mold exposure."],"sub_issue":["Trying to communicate with the company to fix an issue <em>related</em> to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure"]},"sort":[18.407658,"14239230"]},{"_index":"complaint-public-v1","_id":"19693733","_score":17.27173,"_source":{"product":"Credit card","complaint_what_happened":"I booked a travel package to the XXXX XXXX through the Capital One XXXX  portal using my XXXX XXXX XXXX XXXX. \n\nI selected this product and booking platform specifically because Capital One markets XXXX XXXX as providing premium travel protections and peace of mind when travel does not go as planned. \n\nUpon arrival at the resort, we encountered a significant mold issue affecting the ventilation system across multiple rooms. This created a legitimate health risk for my wife, who has medical conditions that are severely aggravated by mold exposure and began experiencing allergic reactions shortly after arrival. \n\nThe hotel acknowledged the issue and offered to change rooms, but the problem appeared systemic within the ventilation system, making relocation ineffective. \n\nI contacted Capital One XXXX and XXXX XXXX support expecting coordinated assistance in light of a health-related disruption while abroad. \n\nInstead, I spent over four hours on international calls being transferred repeatedly between travel portal support, member services, and insurance representatives. Each department disclaimed responsibility, and no coordinated assistance was provided.\n\nIn practice : The travel portal functioned solely as a transactional booking platform The insurance coverage was far more limited than the premium positioning suggests There was no escalation pathway for urgent health-related travel issues Despite XXXX XXXX being marketed as offering protection when travel does not go as planned, no meaningful support was available when a real health risk arose at lodging booked through its platform. \n\nWe were ultimately forced to manage the situation ourselves until the resort arranged professional sterilization of the ventilation system. \n\nThe support available differed materially from the expectations reasonably created by XXXX XXXX marketing emphasizing protection and peace of mind during travel disruptions ( ie transfer to another equivalent resort in the area ).\n\nThis raises concern that the products branding may create a level of consumer reliance that is not operationally supported in situations involving health or safety risks.","date_sent_to_company":"2026-02-22T23:52:13.000Z","issue":"Advertising and marketing, including promotional offers","sub_product":"General-purpose credit card or charge card","zip_code":"30068","tags":null,"has_narrative":true,"complaint_id":"19693733","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2026-02-22T23:39:56.000Z","state":"GA","company_public_response":null,"sub_issue":"Confusing or misleading advertising about the credit card"},"highlight":{"complaint_what_happened":["This raises concern that the products branding may create a level of consumer reliance that is not operationally supported in situations involving <em>health</em> or <em>safety</em> risks."]},"sort":[17.27173,"19693733"]},{"_index":"complaint-public-v1","_id":"14087199","_score":17.103086,"_source":{"product":"Mortgage","complaint_what_happened":"I am the borrower on FHA-insured loan with Citizens Bank for the property located at : This property has been medically and environmentally uninhabitable for over two years due to toxic mold, long-term water intrusion, electrical failures, and structural instability. It was officially deemed uninhabitable by both my treating physician and a licensed environmental mold inspector, who documented XXXX spores of XXXX ( toxic XXXX mold ) and over XXXX XXXX spores of XXXX inside a wall cavity. The contamination is so severe that all HVAC ductwork is lined with mold, making the air inside the unit unsafe to breathe. As a direct result of the exposure, I have undergone extensive medical treatment, including over 40 hyperbaric oxygen chamber sessions. No repairs or remediation have been performed by the HOA or property management, and I am currently in active litigation against the HOA, with a jury trial scheduled for XX/XX/XXXX. \n\nDespite the above, Citizens Bank has continued foreclosure proceedings, recently evidenced by an appraiser contacting me on XX/XX/XXXX. The appraiser confirmed : He was hired on behalf of RBS Citizens.\n\nHe was instructed to conduct an exterior-only appraisal. \n\nDespite acknowledging a mold disclaimer in the MLS, he was told by Citizens to assume habitability.\n\nHe declined my offer to provide critical documentation ( including photos, medical/mold reports, and Code Compliance citations ) that would affect the propertys appraised value.\n\nPrior to this, a valid short sale offer was submitted and denied without sufficient explanation. Citizens Bank has been uncooperative in providing details or justification for the denial. In light of the XX/XX/XXXX appraisal incidentwhere the appraiser was told to assume habitability and ignore known damagethere is reason to believe that the earlier short sale may have been rejected based on a similarly inaccurate or misleading appraisal that failed to reflect the true condition of the property. \n\nLater that day, I received a call from ( XXXX ) XXXX, a number associated with Citizens Banks foreclosure counsel. Despite my repeated written requests that all communication be in writing ( due to legal and medical documentation needs ), no voicemail was left and no written follow-up has been sent. \n\nI have submitted all supporting evidence to Citizens via their official servicing email ( XXXX ), and separately to HUD where it is currently under review by a HUD Housing Program Specialist. \n\nAdditionally : A second HUD Partial Claim was recorded in XX/XX/XXXX, over two years after the property was formally declared uninhabitable. This raises further questions of servicing misconduct.\n\nThere is an active Code Compliance investigation by the City of XXXX with three open citations, including structural hazards.","date_sent_to_company":"2025-06-15T20:55:11.000Z","issue":"Struggling to pay mortgage","sub_product":"FHA mortgage","zip_code":"75075","tags":null,"has_narrative":true,"complaint_id":"14087199","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIZENS FINANCIAL GROUP, INC.","date_received":"2025-06-15T20:27:50.000Z","state":"TX","company_public_response":null,"sub_issue":"Foreclosure"},"highlight":{"complaint_what_happened":["There is an active Code Compliance <em>investigation</em> by the City of XXXX with three open citations, including structural hazards."]},"sort":[17.103086,"14087199"]},{"_index":"complaint-public-v1","_id":"3020097","_score":17.014858,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"A REPORT FROM EXPERIAN XXXX FROM XX/XX/2018. EXPERIAN DOES NOT HAVE MY CONSENT AUTHORIZATION AND THIS SERVES AS A CEASE AND DESIST TO HOLD, GATHER, ANALYZE, PACKAGE SELL OR OTHERWISE CREATE COMMERCE WITH MY PERSONAL INFORMATION OR CREDIT INFORMATION. EXPERIAN SHOWS A LACK OF SAFETY WITH OTHER DATA BREACHES AND NO REMEDIATION FOR CONSUMERS.SELLING MY INFORMATION TO ANYONE IS ILLEGAL YOU ARE VIOLATING MY PRIVACY, THE RIGHT TO EQUAL PROTECTION AND THE RIGHT TO SELF DEFENSE. ALL SOFT INQUIRIES ARE TO BE REMOVE ASAP, OR I WILL PROSECUTE THE ISSUE MYSELF.","date_sent_to_company":"2018-09-15T16:54:34.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"90046","tags":null,"has_narrative":true,"complaint_id":"3020097","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2018-09-15T16:43:58.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["EXPERIAN SHOWS A LACK OF <em>SAFETY</em> WITH OTHER DATA BREACHES AND NO <em>REMEDIATION</em> FOR CONSUMERS.SELLING MY INFORMATION TO ANYONE IS ILLEGAL YOU ARE VIOLATING MY PRIVACY, THE RIGHT TO EQUAL PROTECTION AND THE RIGHT TO SELF DEFENSE. ALL SOFT INQUIRIES ARE TO BE REMOVE ASAP, OR I WILL PROSECUTE THE ISSUE MYSELF."]},"sort":[17.014858,"3020097"]},{"_index":"complaint-public-v1","_id":"3020100","_score":16.932514,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"A REPORT FROM XXXX  XXXX FROM XX/XX/2018. XXXX DOES NOT HAVE MY CONSENT AUTHORIZATION AND THIS SERVES AS A CEASE AND DESIST TO HOLD, GATHER, ANALYZE, PACKAGE SELL OR OTHERWISE CREATE COMMERCE WITH MY PERSONAL INFORMATION OR CREDIT INFORMATION. XXXX SHOWS A LACK OF SAFETY WITH OTHER DATA BREACHES AND NO REMEDIATION FOR CONSUMERS.SELLING MY INFORMATION TO ANYONE IS ILLEGAL YOU ARE VIOLATING MY PRIVACY, THE RIGHT TO EQUAL PROTECTION AND THE RIGHT TO SELF DEFENSE. ALL SOFT INQUIRIES ARE TO BE REMOVE ASAP, OR I WILL PROSECUTE THE ISSUE MYSELF.","date_sent_to_company":"2018-09-15T16:55:23.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"90046","tags":null,"has_narrative":true,"complaint_id":"3020100","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Convergent Resources, Inc.","date_received":"2018-09-15T16:54:38.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["XXXX SHOWS A LACK OF <em>SAFETY</em> WITH OTHER DATA BREACHES AND NO <em>REMEDIATION</em> FOR CONSUMERS.SELLING MY INFORMATION TO ANYONE IS ILLEGAL YOU ARE VIOLATING MY PRIVACY, THE RIGHT TO EQUAL PROTECTION AND THE RIGHT TO SELF DEFENSE. ALL SOFT INQUIRIES ARE TO BE REMOVE ASAP, OR I WILL PROSECUTE THE ISSUE MYSELF."]},"sort":[16.932514,"3020100"]},{"_index":"complaint-public-v1","_id":"16427447","_score":16.546722,"_source":{"product":"Debt collection","complaint_what_happened":"I am disputing a rental debt placed with Resident Advocate for {$13000.00}. This balance is inaccurate, retaliatory, and unsupported by the facts. Our XXXX and XXXX rent was waived in writing by the XXXX XXXXXXXX due to ongoing disability-related habitability issues. This waiver was reflected in our ledger, then silently reversed after we submitted photographic evidence of unresolved safety and environmental concerns in a neighboring unit. \n\nXXXX XXXX XXXX ultimately terminated our lease, not us. We were forced to vacate due to their failure to provide safe, habitable, and disability-accessible housing, despite multiple provider letters and formal accommodation requests. No refund of our paid XXXX rent was ever issued. We submitted a formal dispute by email after their online dispute system repeatedly failed to process it ( screenshots attached ). This is not a standard nonpayment situation, and no debt validation or written explanation of the rent reversal has been provided. The situation created by XXXX XXXX, including the failure to provide safe housing, the denial of accommodations, and the early lease termination, has now jeopardized our eligibility for previously approved housing assistance.","date_sent_to_company":"2025-11-17T15:23:36.000Z","issue":"False statements or representation","sub_product":"Rental debt","zip_code":"98405","tags":null,"has_narrative":true,"complaint_id":"16427447","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"HW Holding, Inc","date_received":"2025-10-07T06:44:16.000Z","state":"WA","company_public_response":null,"sub_issue":"Attempted to collect wrong amount"},"highlight":{"complaint_what_happened":["Our XXXX and XXXX rent was waived in writing by the XXXX XXXXXXXX due to ongoing disability-<em>related</em> habitability issues. This waiver was reflected in our ledger, then silently reversed after we submitted photographic evidence of unresolved <em>safety</em> and <em>environmental</em> concerns in a neighboring unit. \n\nXXXX XXXX XXXX ultimately terminated our lease, not us."]},"sort":[16.546722,"16427447"]},{"_index":"complaint-public-v1","_id":"12607998","_score":16.541058,"_source":{"product":"Mortgage","complaint_what_happened":"XXXX XXXX XXXX XXXX XXXX XXXX Louisiana XXXX ( XXXX ) XXXX XXXX XX/XX/XXXX Subject : Complaint Against Select Portfolio Servicing ( SPS ) for Mortgage Servicing Violations and Unfair Practices To CPFB, I am submitting this formal complaint regarding Select Portfolio Servicing, Inc. ( SPS ) for engaging in unfair and deceptive mortgage servicing practices that have caused significant financial and personal hardship. My property, located at : XXXX XXXX XXXX XXXX XXXX \nAccount Number : XXXX suffered severe fire damage on XX/XX/XXXX, rendering it uninhabitable. Despite my efforts to remediate the damages and secure financial relief, SPS has failed to fulfill its obligations as a mortgage servicer, violating consumer protection laws. \n\nSummary of Violations and Unfair Practices : Failure to Notify Trustee of Property Damages : SPS is servicing my mortgage under the Home Equity Asset Trust XXXX, yet it has failed to notify the trustee of the extensive property damage and hazardous conditions resulting from the fire. \n\nEnvironmental testing confirmed the presence of asbestos and dioxins, yet SPS has not taken steps to ensure compliance with property protection requirements. \n\nWrongful Denial of a Repayment Modification Agreement ( XXXX ) : I applied for an XXXX due to documented financial hardship, including the fire-related displacement, Additional Living Expenses ( ALE ), and my divorce filed in XX/XX/XXXX. \n\nSPS wrongfully denied my request, claiming I am not employed, despite the fact that I have been self-employed since XXXX, including at the time I obtained my mortgage. \n\nThis denial contradicts fair lending and mortgage servicing regulations that recognize self-employment as a valid income source for mortgage repayment. \n\nFailure to Act in the Best Interest of the Borrower and the Trust : As a mortgage servicer, SPS has a duty to act in good faith and in compliance with federal laws. \n\nBy failing to notify the trustee of the damages and denying my XXXX request on improper grounds, SPS has placed both my financial stability and the value of the trusts assets at risk. \n\nRequested Action from the FTC : I am requesting that the Federal Trade Commission investigate SPS for its deceptive and unfair practices, including : Compelling SPS to notify the trustee of the full extent of my property damages. \n\nEnforcing fair lending and servicing standards to prevent wrongful denial of XXXX requests based on self-employment status. \n\nReviewing SPSs compliance with federal mortgage servicing laws to ensure borrowers are not unfairly denied access to financial relief. \n\nSupporting Documentation : I have enclosed the following documents as evidence of my claims : Environmental test results confirming asbestos and dioxin contamination. \n\nMy XXXX request and SPSs denial notice. \n\nAn estimate for asbestos remediation. \n\nDocumentation of my ongoing hardship and relocation expenses. \n\nConclusion : SPSs actions are causing substantial financial and emotional distress. Their failure to comply with federal regulations and fair lending standards must be addressed. I urge the FTC to investigate this matter and take necessary enforcement actions against SPS to ensure compliance with consumer protection laws. \n\nPlease confirm receipt of this complaint and provide information on any next steps regarding your investigation. \n\nSincerely, XXXX XXXX","date_sent_to_company":"2025-03-22T21:43:43.000Z","issue":"Struggling to pay mortgage","sub_product":"Conventional home mortgage","zip_code":"71106","tags":null,"has_narrative":true,"complaint_id":"12607998","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SELECT PORTFOLIO SERVICING, INC.","date_received":"2025-03-22T21:14:26.000Z","state":"LA","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Foreclosure"},"highlight":{"complaint_what_happened":["<em>Environmental</em> testing confirmed the presence of asbestos and dioxins, yet SPS has not taken steps to ensure compliance with property protection requirements. \n\nWrongful Denial of a Repayment Modification Agreement ( XXXX ) : I applied for an XXXX due to documented financial hardship, including the fire-<em>related</em> displacement, Additional Living Expenses ( ALE ), and my divorce filed in XX/XX/XXXX."]},"sort":[16.541058,"12607998"]},{"_index":"complaint-public-v1","_id":"19552811","_score":16.38074,"_source":{"product":"Credit card","complaint_what_happened":"I am filing a formal complaint against Chime regarding a {$690.00} hotel charge. \nI stayed at a hotel in XXXXXXXX XXXX, and the room was uninhabitable due to multiple XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I submitted photos as evidence. \nThe merchant falsely claimed I was upgraded and that the room was remediated. Text messages clarify that these claims are false. \n\nWhat I tried to do to remedy the situation : I filed a dispute with Chime twice, requesting it be categorized as services not rendered as described. Both times, Chime misclassified it as non-receipt of goods or services, ignoring my submitted evidence. \nDates I sent complaints to Chime : XXXX XX/XX/year> and XXXX XX/XX/year> The merchants submission states : XXXX booked, checked in, and received lodging and package services, including XXXX XXXX XXXX XXXX XXXX. XXXX guest rooms ( XXXX XXXX and XXXX XXXX ) were prepared, occupied, and held exclusively for the cardholder. When concerns were raised, merchant immediately offered remediation including room XXXX XXXX XXXX XXXX XXXX XXXX to a second XXXX XXXX XXXX voluntarily departed around XXXX XXXX before remediation was completed. A no-refund-after-check-in policy was clearly posted and applies. This is a XXXX  Reason Code XXXX consumer dissatisfaction claim after services were rendered. Supporting documentation attached. \n\nThis is false. I did not receive an upgrade and clarified that in my messages with the XXXX. I did not voluntarily leave for reasons unrelated to safety, I left because the room was unsanitary. All other rooms were fully booked, so the merchant could not have moved me to another room for remediation ( after already switching from the first room due to the XXXX XXXX ). Photos and text messages prove the merchant lied about remediation and upgrades.","date_sent_to_company":"2026-02-17T14:02:20.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"20878","tags":null,"has_narrative":true,"complaint_id":"19552811","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Chime Financial Inc","date_received":"2026-02-17T13:33:47.000Z","state":"MD","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["I did not voluntarily leave for reasons unrelated to <em>safety</em>, I left because the room was unsanitary. All other rooms were fully booked, so the merchant could not have moved me to another room for <em>remediation</em> ( after already switching from the first room due to the XXXX XXXX ). Photos and text messages prove the merchant lied about <em>remediation</em> and upgrades."]},"sort":[16.38074,"19552811"]},{"_index":"complaint-public-v1","_id":"5807584","_score":16.136671,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Applying for XXXX  XXXX 's License and twice thru background check I have a contempt of court show up that happened 15+ years ago thru previous divorce.How long does this stay on record? Bankruptcy comes off in 7 years WHY does a contempt of court b/c of bad marriage stay on for a life time?? Any help would be greatly appreciated Thank you God Bless XXXX XXXX","date_sent_to_company":"2022-07-25T17:57:46.000Z","issue":"Problem with a company's investigation into an existing issue","sub_product":"Other personal consumer report","zip_code":"324XX","tags":null,"has_narrative":true,"complaint_id":"5807584","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Investigative Concepts, Inc.","date_received":"2022-07-25T17:37:34.000Z","state":"FL","company_public_response":null,"sub_issue":"Problem with personal statement of dispute"},"highlight":{"issue":["Problem with a company's <em>investigation</em> into an existing issue"],"company":["<em>Investigative</em> Concepts, Inc."]},"sort":[16.136671,"5807584"]},{"_index":"complaint-public-v1","_id":"2704332","_score":16.136671,"_source":{"product":"Debt collection","complaint_what_happened":"XXXX XXXX keeps calling my phone number even though I 'm not the person they are trying to contact and do n't know the person as well. I called them and tried to explain and they were very rude to me and told me they would do nothing about taking my number off the list. I asked to talk to a supervisor and was then hung up on. The number they call me from is XXXX. This happened on XXXX/XXXX/XXXX at around XXXX am Arizona time.","date_sent_to_company":"2017-10-17T17:39:39.000Z","issue":"Communication tactics","sub_product":"I do not know","zip_code":"85283","tags":null,"has_narrative":true,"complaint_id":"2704332","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Investigative Concepts, Inc.","date_received":"2017-10-17T17:23:46.000Z","state":"AZ","company_public_response":null,"sub_issue":"You told them to stop contacting you, but they keep trying"},"highlight":{"company":["<em>Investigative</em> Concepts, Inc."]},"sort":[16.136671,"2704332"]},{"_index":"complaint-public-v1","_id":"2394251","_score":16.136671,"_source":{"product":"Payday loan","complaint_what_happened":"I took out XXXX cash advance loans from place called XXXX in TN, I did default on the loans bc of hardship and they have gone to a collection company called Money Investigations out of XXXX GA. I received the first call from this man who calls himself XXXX on XX/XX/XXXX at my parents house. He was screaming at me, making threats of jail time all bc I ask who he was with. Yes I got ugly right back assuming this was a scam. I contacted XXXX and found out they are contracted with Money Investigations so I called back to try and work out a payment plan, the same man screams at me again saying I was going to jail unless I XXXX him half ( XXXX $ ) I said I would try but could not come up with the money, called him back left a voice mail that I would again like to make payments. He called back XX/XX/XXXX screaming again that I committed check fraud and was going to jail and nothing but a liar. He also called my parents again saying the same things on XX/XX/XXXX ... I got on the phone and said I spoke with the local sheriff and this was a civil not criminal matter. The man calls again XX/XX/XXXX to my parents home and when my mother says I want to make payments he starts yelling at her. I have done my research over the weekend and it seems this man is actually a man named XXXX. Yes I agree I owe the debt and am willing to make payments but these types of calls are ridiculous ... ..and if he has filed papers as he said on XX/XX/XXXX why does he continue to call and harass me.","date_sent_to_company":"2017-03-20T20:37:44.000Z","issue":"Can't contact lender","sub_product":null,"zip_code":"390XX","tags":null,"has_narrative":true,"complaint_id":"2394251","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"Money Investigations, Inc.","date_received":"2017-03-20T15:00:01.000Z","state":"MS","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I took out XXXX cash advance loans from place called XXXX in TN, I did default on the loans bc of hardship and they have gone to a collection company called Money <em>Investigations</em> out of XXXX GA. I received the first call from this man who calls himself XXXX on XX/XX/XXXX at my parents house. He was screaming at me, making threats of jail time all bc I ask who he was with. Yes I got ugly right back assuming this was a scam."],"company":["Money <em>Investigations</em>, Inc."]},"sort":[16.136671,"2394251"]},{"_index":"complaint-public-v1","_id":"18691769","_score":15.890578,"_source":{"product":"Debt collection","complaint_what_happened":"XXXX  Dispute Inaccurate Collection Account Account Name : XXXX XXXX Account Number : XXXX Amount Reported : {$23000.00} Date Opened : XX/XX/year> I am disputing the accuracy and legality of the above-referenced collection account.\n\nThis account is inaccurate, unverified, and improperly reported for the following reasons : No Contractual Liability I never entered into a valid contract or agreement for the amount claimed. XXXX  is reporting a balance without providing proof of a signed lease, move-out statement, or itemized charges establishing liability.\n\nFailure to Provide Itemization The reported balance of {$23000.00} is unsupported. No itemized accounting, billing ledger, or explanation of charges has been provided to justify this amount, in violation of the FCRAs accuracy requirements. \nUnverified Collection Account Under 15 U.S.C. 1681e ( b ) and 1681i, XXXX  must ensure maximum possible accuracy and conduct a reasonable reinvestigation. Mere certification from the furnisher is insufficient without documentary evidence.\n\nImproper Classification and Terms The account lists Terms : 1 Month for a collection account, which is internally inconsistent and misleading, further indicating inaccurate reporting.\n\nNo Proof of Authority to Report There is no evidence that XXXX XXXX has the legal authority to report this debt or that it has not been sold, assigned, or otherwise transferred.\n\nDemand : If XXXX  can not produce competent evidence ( signed agreement, itemized charges, and proof of liability ), this account must be deleted immediately from my credit file.\n\nPlease complete your reinvestigation and provide written confirmation of deletion or a full description of the evidence relied upon, as required by law.","date_sent_to_company":"2026-01-13T19:49:55.000Z","issue":"Attempts to collect debt not owed","sub_product":"Rental debt","zip_code":"92392","tags":null,"has_narrative":true,"complaint_id":"18691769","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Investigative Concepts, Inc.","date_received":"2026-01-13T19:38:42.000Z","state":"CA","company_public_response":null,"sub_issue":"Debt was paid"},"highlight":{"company":["<em>Investigative</em> Concepts, Inc."]},"sort":[15.890578,"18691769"]},{"_index":"complaint-public-v1","_id":"3191072","_score":15.805475,"_source":{"product":"Checking or savings account","complaint_what_happened":"I began noticing tech schemes with internet access which carried over to the banking account by transfer managers of micro-management February 4th-5th, 2019 concerning e-billing. It's happen before in 2018, so I got very suspicious of the act because it involved a banker releasing private information. I was notified that I was possibly affected once before by the Suntrust Bank Team, but  never compensated for it and they just covered it up. This time they authorized a payment I didn't authorize and it was in dispute with a the corporation. Provided that terrorism, corruption cases, money making schemes, environmental health & safety could be at risk I asked Suntrust not to get involved with the payment process. Suntrust fraud team member XXXX agreed it was not to processed, I should not concern myself about it as long as I didn't authorize the transaction. They paid the over charges from the account causing the account to overdraft and now they expect me to cover the cost of something they did without my permission before inquiring of the bill. That's not how e-bill suppose to operate. I'm currently in the process of stopping the payment they caused, and it's in XXXX going on XXXX. Which will cause over drafting for the following month.","date_sent_to_company":"2019-03-26T12:06:19.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"27406","tags":null,"has_narrative":true,"complaint_id":"3191072","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SUNTRUST BANKS, INC.","date_received":"2019-03-26T11:36:45.000Z","state":"NC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["Provided that terrorism, corruption cases, money making schemes, <em>environmental</em> <em>health</em> & <em>safety</em> could be at risk I asked Suntrust not to get involved with the payment process. Suntrust fraud team member XXXX agreed it was not to processed, I should not concern myself about it as long as I didn't authorize the transaction."]},"sort":[15.805475,"3191072"]},{"_index":"complaint-public-v1","_id":"17317686","_score":15.671724,"_source":{"product":"Mortgage","complaint_what_happened":"SPS has repeatedly exercised economic coercion, manipulated escrow and accounting records, imposed unjustified fees, and pursued foreclosure activities despite knowing the property was environmentally hazardous and uninhabitable. \n\nThese actions exhibit patterns commonly associated with predatory servicing, including : Creating or inflating defaults Misrepresenting payment attempts Delaying or denying loss-mitigation relief Misapplying payments or withholding them Using hardship as a revenue opportunity Forced insurance on ineligible property Pushing modifications that increase principal or add balloon payments I. Catastrophic Fire Created Environmental Hazard XX/XX/XXXX On XX/XX/XXXX, my home at XXXX XXXX XXXX XXXX suffered a fire that resulted in : Dioxin contamination directly caused by the fire, and Structural and environmental damage confirmed through official inspection. \n\nThe home has been uninhabitable from the day of the fire forward. \nSPS Charged Me Mortgage Payments for Over Two Years on a Hazardous Home Despite receiving environmental findings from XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX showing : XXXX XXXX XXXX SPS continued to : Demand full mortgage payments Add late fees Accrue delinquency Charge forced insurance Deny legitimate hardship Add escrow shortages Initiate foreclosure proceedings Place me in an unfair trial modification This occurred while SPS knew the home was uninhabitable. \n\nThese actions violate : 12 C.F.R. 1024.41 Loss mitigation 12 C.F.R. 1024.37 Forced insurance restrictions 12 C.F.R. 1024.17 Escrow handling rules UDAAP Standards Deception & Abuse IV. SPS Fabricated Returned Payments Proven False by XXXXXXXX XXXX  claimed that payments dated XX/XX/XXXX were returned from my XXXX XXXX XXXX XXXX account ending in XXXX. \n\nHowever, XXXX confirmed in writing that : SPS never attempted any withdrawals on those dates No payments were returned The same account was successfully used to pay the {$4900.00} reinstatement This constitutes : Account misrepresentation Servicer-level fraud Violation of FCRA duties to report accurately Violation of RESPA XXXX XXXX servicer error resolution ) XXXX New Modification Agreement Adds a Balloon Payment The XX/XX/XXXX modification terms : Increase payment amount Add a balloon payment Fail to recognize hardship Ignore environmental hazard Increase my loan balance ( now > {$110000.00} ) after 21 years of payments This constitutes predatory modification, violating : Loss Mitigation Standards UDAAP Abuse Requested CFPB Intervention","date_sent_to_company":"2025-11-19T01:59:22.000Z","issue":"Struggling to pay mortgage","sub_product":"Conventional home mortgage","zip_code":"71106","tags":null,"has_narrative":true,"complaint_id":"17317686","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SELECT PORTFOLIO SERVICING, INC.","date_received":"2025-11-19T01:36:13.000Z","state":"LA","company_public_response":null,"sub_issue":"Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu"},"highlight":{"complaint_what_happened":["Catastrophic Fire Created <em>Environmental</em> Hazard XX/XX/XXXX On XX/XX/XXXX, my home at XXXX XXXX XXXX XXXX suffered a fire that resulted in : Dioxin contamination directly caused by the fire, and Structural and <em>environmental</em> damage confirmed through official inspection. \n\nThe home has been uninhabitable from the day of the fire forward."]},"sort":[15.671724,"17317686"]},{"_index":"complaint-public-v1","_id":"15918123","_score":15.559457,"_source":{"product":"Debt collection","complaint_what_happened":"Ongoing communications with Recovery Solutions Group ( RSG ) regarding an alleged debt have been confusing and inconsistent. They have referenced multiple different amounts at different times, without any clear explanation of where those numbers came from, when they were billed, or how they were calculated. Some communications even included contradictory information about interest, with no consistent or transparent accounting.\n\nBecause of these inconsistencies, it has been impossible to determine what amount, if any, is actually valid. Despite this, no original bill or final invoice has ever been provided before the account was placed in collections.\n\nI have made repeated requests by certified mail and email for proper validation, including a copy of a final bill, the date it was issued, and proof of delivery. Instead of providing these, RSG has repeatedly sent insurance estimates, which they are claiming suffices as a bill. They have also claimed that they have already provided proof, but this is inaccurate, as no proper bill has ever been issued.\n\nIn addition to these issues, both RSG and the company that turned this account over to collections are fully aware that we have been in an ongoing dispute with the original contractor over damages to our home. The contractor acknowledged responsibility for the damage and promised to remedy it, but has failed to do so in more than two years. We formally put them on notice of our position and demanded correction, and they acknowledged receipt of that notice but never took steps to resolve the matter. We were never issued any form of bill from the contractor, but the damages to our home exceed {$13000.00}. This includes formal testing from an environmental testing company that documented the damage and outlined the cost of remediation. \n\nAs a result, I have been left without the ability to confirm, understand, or resolve the alleged debt.","date_sent_to_company":"2025-09-13T17:53:33.000Z","issue":"Written notification about debt","sub_product":"Other debt","zip_code":"85013","tags":null,"has_narrative":true,"complaint_id":"15918123","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Recovery Solutions Group, LLC","date_received":"2025-09-13T16:57:08.000Z","state":"AZ","company_public_response":null,"sub_issue":"Didn't receive enough information to verify debt"},"highlight":{"complaint_what_happened":["This includes formal testing from an <em>environmental</em> testing company that documented the damage and outlined the cost of <em>remediation</em>. \n\nAs a result, I have been left without the ability to confirm, understand, or resolve the alleged debt."]},"sort":[15.559457,"15918123"]},{"_index":"complaint-public-v1","_id":"4923856","_score":15.525084,"_source":{"product":"Debt collection","complaint_what_happened":"XXXX XXXX calls me frequently demanding to speak to a relative regarding medical debt. I have told them repeatedly that this is not his phone number and we do not even live in the same area. I have asked them to stop calling on numerous occasions. They continue to call. This began on XX/XX/XXXX. They called me XXXX times on XX/XX/XXXX and XXXX times on XX/XX/XXXX. I have no legal responsibility to pay my relative 's bills that I know nothing about and I would like them to stop harassing me.","date_sent_to_company":"2021-11-18T15:23:24.000Z","issue":"Communication tactics","sub_product":"Medical debt","zip_code":"79072","tags":null,"has_narrative":true,"complaint_id":"4923856","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Investigative Concepts, Inc.","date_received":"2021-11-18T15:13:52.000Z","state":"TX","company_public_response":null,"sub_issue":"Frequent or repeated calls"},"highlight":{"company":["<em>Investigative</em> Concepts, Inc."]},"sort":[15.525084,"4923856"]},{"_index":"complaint-public-v1","_id":"3261084","_score":15.525084,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX ID THEFT VICTIM HAS WRONG INFORMATION ABOUT ME","date_sent_to_company":"2019-06-02T05:01:00.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"77084","tags":null,"has_narrative":true,"complaint_id":"3261084","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Investigative Concepts, Inc.","date_received":"2019-06-02T01:00:54.000Z","state":"TX","company_public_response":null,"sub_issue":"Public record information inaccurate"},"highlight":{"company":["<em>Investigative</em> Concepts, Inc."]},"sort":[15.525084,"3261084"]},{"_index":"complaint-public-v1","_id":"10559251","_score":15.525084,"_source":{"product":"Debt collection","complaint_what_happened":"I am filing this complaint regarding a voicemail I received from a representative of National Investigative Services ( NIS ) on XX/XX/scrub>/2024. The voicemail was from Agent XXXX, who portrayed themselves as an investigator and made misleading and false claims regarding an alleged debt. The actions taken by NIS through this voicemail violated multiple provisions of the Fair Debt Collection Practices Act ( FDCPA ), and I am requesting compensation for the violations of my consumer rights. \n\nDetails of the Complaint : 1. Misrepresentation of Identity : The voicemail I received was from an individual identifying themselves as Agent XXXX with National Investigative Services ( NIS ). The use of the term agent implies that this individual is an investigator or law enforcement officer, which is a clear misrepresentation of their role. Under the FDCPA, debt collectors are prohibited from falsely representing their identity. NIS falsely portrayed themselves as legal authorities to intimidate me, in violation of 807 of the FDCPA. \n2. False and Misleading Threats : The voicemail claimed that multiple complaints have been filed against me, and that there is an investigation being conducted. The message implied that legal action or criminal investigation was underway, which is not the case. These false statements were made to coerce me into taking immediate action. Additionally, the message stated that agents would be dispatched to the locations on file, which further suggested a law enforcement action. These threats were misleading and violated 807 of the FDCPA, which prohibits debt collectors from threatening actions they do not intend or have no authority to take.\n\n3. Failure to Disclose the Purpose of the Call : The caller did not properly disclose that the voicemail was an attempt to collect a debt, as required under 807 of the FDCPA. The voicemail lacked any statement that identified the true purpose of the call or that any information obtained would be used for debt collection. This is a violation of my rights under the FDCPA.\n\n4. Harassment and Coercion : The voicemail used intimidating language, stating that the matter requires immediate attention and that agents would be dispatched to verify my residency. This language was clearly meant to harass and intimidate me into taking action, which is a violation of 806 of the FDCPA, which prohibits harassment and abusive tactics in debt collection.\n\nI request that the CFPB investigate this complaint and take appropriate action against National Investigative Services for their unlawful debt collection practices.\n\nContact Information of the Company : National Investigative Services XXXX Here is the voicemail transcribed : This is agent XXXX with NIS calling to get a notification out to one XXXX XXXX Multiple complaints have been filed against you and there's currently an investigation being conducted. We made several attempts to contact you to verify residency for the properties located at eight. The XXXX XXXX and any other locations it is imperative for XXXX XXXX to contact the legal department in charge of the matter immediately The number is XXXX and reference case number Season XXXX XXXX. This is the time that in a matter that does require your immediate attention. If there is no contact with the address on file being corrected and agents will be dispatched to our locations on file XXXX XXXX and her attorney can contact the legal department at XXXX","date_sent_to_company":"2025-01-29T15:13:18.000Z","issue":"False statements or representation","sub_product":"I do not know","zip_code":"19977","tags":null,"has_narrative":true,"complaint_id":"10559251","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"National Investigative Services","date_received":"2024-10-23T08:31:04.000Z","state":"DE","company_public_response":null,"sub_issue":"Impersonated attorney, law enforcement, or government official"},"highlight":{"complaint_what_happened":["I request that the CFPB <em>investigate</em> this complaint and take appropriate action against National <em>Investigative</em> Services for their unlawful debt collection practices.\n\nContact Information of the Company : National <em>Investigative</em> Services XXXX Here is the voicemail transcribed : This is agent XXXX with NIS calling to get a notification out to one XXXX XXXX Multiple complaints have been filed against you and there's currently an <em>investigation</em> being conducted."],"company":["National <em>Investigative</em> Services"]},"sort":[15.525084,"10559251"]},{"_index":"complaint-public-v1","_id":"2632095","_score":15.524608,"_source":{"product":"Debt collection","complaint_what_happened":"I have received multipile robo calls from multiple numbers all correlated to a return number of XXXX. The number that shows up on caller id ranges all of the known us area codes. Same message, my name is an illicit person of interest, they are verfying my address and employer that day. Does not identify themselves in any way. 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