{"took":289,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":9996,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"3175162","_score":15.404769,"_source":{"product":"Student loan","complaint_what_happened":"I have two loans under the same student account with Discover Student Loans. Loan A initially was for {$2000.00}, the second loan, Loan B, was initially for {$10000.00}. I have been repaying these loans + interest since I graduated in XXXX. On XX/XX/XXXX I made a payment of {$15000.00} to both of these loans. This amount should have almost entirely paid off both of these loans. On XX/XX/XXXX the full amount of {$15000.00} was debited from my checking account. On XX/XX/XXXX when checking my Discover Student Loans account I did not see my payment of {$15000.00} reflected on either of my loans. I contacted Discover Student Loans customer support and was told to \" wait 3 business days to see the payment reflected. '' On XX/XX/XXXX I saw that my payment was still not reflected on my student loan account. I contacted Discover Student Loans and was told they needed to investigate and it would \" take several weeks. '' This payment was made from the same bank account it has been made from for the past several years, by the same person, to the same student loans. Discover Student Loans will not give me a case number for this \" investigation. '' When I told Discover Student Loans that these 2 loans are continuing to accrue interest and a payment will be due next month because they are not reflecting my payment and that these loans should be paid off they were unhelpful and repeated they needed several weeks to investigate. When I asked to speak to a supervisor they said that was not possible. They do not care that a payment will be due next month, but if I do not pay I'm sure they will not hesitate to report my payment at delinquent and damage my credit score. Discover Student Loans received by payment of {$15000.00} on XX/XX/XXXX and is refusing to give me an investigation case # about my account not reflecting this large payment. I have no way to verify an investigation is even happening. The full loan balance is still being reported to credit agencies. Discover Student Loans customer service has been entirely unhelpful. I feel like I have nothing to show for my {$15000.00} payment, which should have almost entirely paid off my 2 student loans with Discover Student Loans.","date_sent_to_company":"2019-03-10T16:54:49.000Z","issue":"Dealing with your lender or servicer","sub_product":"Private student loan","zip_code":"19114","tags":null,"has_narrative":true,"complaint_id":"3175162","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"DISCOVER BANK","date_received":"2019-03-10T16:39:52.000Z","state":"PA","company_public_response":null,"sub_issue":"Trouble with how payments are being handled"},"highlight":{"complaint_what_happened":["Discover <em>Student</em> <em>Loans</em> received by payment of {$15000.00} on XX/XX/<em>XXXX</em> and is refusing to give me an <em>investigation</em> case # about my account not reflecting this large payment. I have no way to verify an <em>investigation</em> is even happening. The full <em>loan</em> balance is still being reported to credit agencies. Discover <em>Student</em> <em>Loans</em> customer service has been entirely unhelpful."],"product":["<em>Student</em> <em>loan</em>"],"sub_product":["Private <em>student</em> <em>loan</em>"]},"sort":[15.404769,"3175162"]},{"_index":"complaint-public-v1","_id":"2703915","_score":15.081318,"_source":{"product":"Student loan","complaint_what_happened":"Hello, I have attempted three times to partner with Navient to open an investigation regarding the student loan assigned to my SSN. I just realized the school the Student Loan was drawn from I never attended. This entire time I thought this Student Loan was from my XXXX XXXX and its not. Navient has me flagged for a loan that I cant afford to pay each month as well as its not even my loan. \n\nSo therefore, I would like an investigation on the Student Loan amount to be place on some type of hold until a solution is determined as its fraudulent. \nPlease advise.","date_sent_to_company":"2017-10-17T04:32:39.000Z","issue":"Getting a loan","sub_product":"Private student loan","zip_code":"30045","tags":null,"has_narrative":true,"complaint_id":"2703915","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Navient Solutions, LLC.","date_received":"2017-10-17T04:24:34.000Z","state":"GA","company_public_response":null,"sub_issue":"Fraudulent loan"},"highlight":{"complaint_what_happened":["Hello, I have attempted three times to partner with Navient to open an <em>investigation</em> regarding the <em>student</em> <em>loan</em> assigned to my SSN. I just realized the school the <em>Student</em> <em>Loan</em> was drawn from I never attended. This entire time I thought this <em>Student</em> <em>Loan</em> was from my <em>XXXX</em> <em>XXXX</em> and its not. Navient has me flagged for a <em>loan</em> that I cant afford to pay each month as well as its not even my <em>loan</em>."],"product":["<em>Student</em> <em>loan</em>"],"issue":["Getting a <em>loan</em>"],"sub_product":["Private <em>student</em> <em>loan</em>"],"sub_issue":["Fraudulent <em>loan</em>"]},"sort":[15.081318,"2703915"]},{"_index":"complaint-public-v1","_id":"5385490","_score":15.042774,"_source":{"product":"Student loan","complaint_what_happened":"I am writing this letter in regards to student loans matters under my name XXXX XXXX. The student loan offices used deceptive practices to administer student loans at their schools. The private institution had stated student loans would be and could be used for books, housing, meal plans and other personal expenses.I live in transitional housing the department authorized several student loans in my name from the administration to my the student per request that these funds could be used for such expenses in which I did. I worked my jobs and needed money for my uniforms and clothing as per apart of the request of these work locations. Im asking the review of my student loans and per the XXXX look at XXXX XXXX deceptive practices to give out student loans to their students. I look forward to your swift investigation.","date_sent_to_company":"2022-03-30T17:57:45.000Z","issue":"Getting a loan","sub_product":"Private student loan","zip_code":"20019","tags":null,"has_narrative":true,"complaint_id":"5385490","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Nelnet, Inc.","date_received":"2022-03-30T17:48:39.000Z","state":"DC","company_public_response":null,"sub_issue":"Confusing or misleading advertising"},"highlight":{"complaint_what_happened":["Im asking the review of my <em>student</em> <em>loans</em> and per the <em>XXXX</em> look at <em>XXXX</em> <em>XXXX</em> deceptive practices to give out <em>student</em> <em>loans</em> to their <em>students</em>. I look forward to your swift <em>investigation</em>."],"product":["<em>Student</em> <em>loan</em>"],"issue":["Getting a <em>loan</em>"],"sub_product":["Private <em>student</em> <em>loan</em>"]},"sort":[15.042774,"5385490"]},{"_index":"complaint-public-v1","_id":"7260552","_score":15.019173,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"STUDENT LOANS ARE NO LONGER WITH XXXX  PER XXXX  ALL MY STUDENT LOANS WERE TRANSFERRED TO XXXX XXXX AND ALL 20 SEPARATE LOANS WERE PAID IN FULL PLEASE REMOVE XXXX OFF MY REPORTS OR WILL BE SUEING, CREDIT REPORTING COMPANIES ARE NOT INVESTIGATING, ESPECIALLY XXXX, KEEP REPORTING THE SAME INCORRECT INFORMATION, ATTACHING DOCUMENTATION ONCE AGAIN PROVING THAT XXXX DONOT HANDLE MY STUDENT LOANS & THAT ALL 20 SEPARATE STUDENT LOANS ARE PAID IN FULL WITH XXXX XXXX THAT HANDLES ALL 20 OF MY STUDENT LOANS, PROOF SENT BY XXXX.","date_sent_to_company":"2023-08-22T17:32:35.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"30253","tags":null,"has_narrative":true,"complaint_id":"7260552","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2023-07-18T03:29:36.000Z","state":"GA","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["<em>STUDENT</em> <em>LOANS</em> ARE NO LONGER WITH <em>XXXX</em>  PER <em>XXXX</em>  ALL MY <em>STUDENT</em> <em>LOANS</em> WERE TRANSFERRED TO <em>XXXX</em> <em>XXXX</em> AND ALL 20 SEPARATE <em>LOANS</em> WERE PAID IN FULL PLEASE REMOVE <em>XXXX</em> OFF MY REPORTS OR WILL BE SUEING, CREDIT REPORTING COMPANIES ARE NOT <em>INVESTIGATING</em>, ESPECIALLY <em>XXXX</em>, KEEP REPORTING THE SAME INCORRECT INFORMATION, ATTACHING DOCUMENTATION ONCE AGAIN PROVING THAT <em>XXXX</em> DONOT HANDLE MY <em>STUDENT</em> <em>LOANS</em> & THAT ALL 20 SEPARATE <em>STUDENT</em> <em>LOANS</em> ARE PAID IN FULL WITH <em>XXXX</em> <em>XXXX</em> THAT HANDLES ALL 20 OF MY <em>STUDENT</em> <em>LOANS</em>"],"issue":["Problem with a credit reporting company's <em>investigation</em> <em>into</em> an existing problem"],"sub_issue":["Their <em>investigation</em> did not fix an error on your report"]},"sort":[15.019173,"7260552"]},{"_index":"complaint-public-v1","_id":"7260782","_score":15.016548,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"STUDENT LOANS ARE NO LONGER WITH XXXX  PER XXXX  ALL MY STUDENT LOANS WERE TRANSFERRED TO XXXX XXXX AND ALL XXXX SEPARATE LOANS WERE PAID IN FULL PLEASE REMOVE XXXX OFF MY REPORTS OR WILL BE SUEING, CREDIT REPORTING COMPANIES ARE NOT INVESTIGATING, ESPECIALLY EXPERIAN, KEEP REPORTING THE SAME INCORRECT INFORMATION, ATTACHING DOCUMENTATION ONCE AGAIN PROVING THAT XXXX DONOT HANDLE MY STUDENT LOANS & THAT ALL XXXX SEPARATE STUDENT LOANS ARE PAID IN FULL WITH XXXX XXXX THAT HANDLES ALL XXXX OF MY STUDENT LOANS, PROOF SENT BY XXXX.","date_sent_to_company":"2023-07-18T03:29:31.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"30253","tags":null,"has_narrative":true,"complaint_id":"7260782","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2023-07-18T03:11:41.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["<em>STUDENT</em> <em>LOANS</em> ARE NO LONGER WITH <em>XXXX</em>  PER <em>XXXX</em>  ALL MY <em>STUDENT</em> <em>LOANS</em> WERE TRANSFERRED TO <em>XXXX</em> <em>XXXX</em> AND ALL <em>XXXX</em> SEPARATE <em>LOANS</em> WERE PAID IN FULL PLEASE REMOVE <em>XXXX</em> OFF MY REPORTS OR WILL BE SUEING, CREDIT REPORTING COMPANIES ARE NOT <em>INVESTIGATING</em>, ESPECIALLY EXPERIAN, KEEP REPORTING THE SAME INCORRECT INFORMATION, ATTACHING DOCUMENTATION ONCE AGAIN PROVING THAT <em>XXXX</em> DONOT HANDLE MY <em>STUDENT</em> <em>LOANS</em> & THAT ALL <em>XXXX</em> SEPARATE <em>STUDENT</em> <em>LOANS</em> ARE PAID IN FULL WITH <em>XXXX</em> <em>XXXX</em> THAT HANDLES ALL <em>XXXX</em> OF MY <em>STUDENT</em>"],"issue":["Problem with a credit reporting company's <em>investigation</em> <em>into</em> an existing problem"],"sub_issue":["Their <em>investigation</em> did not fix an error on your report"]},"sort":[15.016548,"7260782"]},{"_index":"complaint-public-v1","_id":"7260551","_score":15.004353,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"STUDENT LOANS ARE NO LONGER WITH XXXX PER XXXX ALL MY STUDENT LOANS WERE TRANSFERRED TO XXXX XXXX AND ALL 20 SEPARATE LOANS WERE PAID IN FULL PLEASE REMOVE XXXX OFF MY REPORTS OR WILL BE SUEING, CREDIT REPORTING COMPANIES ARE NOT INVESTIGATING, ESPECIALLY XXXX, KEEP REPORTING THE SAME INCORRECT INFORMATION, ATTACHING DOCUMENTATION ONCE AGAIN PROVING THAT XXXX DONOT HANDLE MY STUDENT LOANS & THAT ALL 20 SEPARATE STUDENT LOANS ARE PAID IN FULL WITH XXXX XXXX THAT HANDLES ALL 20 OF MY STUDENT LOANS, PROOF SENT BY XXXX.","date_sent_to_company":"2023-07-18T03:29:42.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"30253","tags":null,"has_narrative":true,"complaint_id":"7260551","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2023-07-18T03:29:36.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["<em>STUDENT</em> <em>LOANS</em> ARE NO LONGER WITH <em>XXXX</em> PER <em>XXXX</em> ALL MY <em>STUDENT</em> <em>LOANS</em> WERE TRANSFERRED TO <em>XXXX</em> <em>XXXX</em> AND ALL 20 SEPARATE <em>LOANS</em> WERE PAID IN FULL PLEASE REMOVE <em>XXXX</em> OFF MY REPORTS OR WILL BE SUEING, CREDIT REPORTING COMPANIES ARE NOT <em>INVESTIGATING</em>, ESPECIALLY <em>XXXX</em>, KEEP REPORTING THE SAME INCORRECT INFORMATION, ATTACHING DOCUMENTATION ONCE AGAIN PROVING THAT <em>XXXX</em> DONOT HANDLE MY <em>STUDENT</em> <em>LOANS</em> & THAT ALL 20 SEPARATE <em>STUDENT</em> <em>LOANS</em> ARE PAID IN FULL WITH <em>XXXX</em> <em>XXXX</em> THAT HANDLES ALL 20 OF MY <em>STUDENT</em> <em>LOANS</em>,"],"issue":["Problem with a credit reporting company's <em>investigation</em> <em>into</em> an existing problem"],"sub_issue":["Their <em>investigation</em> did not fix an error on your report"]},"sort":[15.004353,"7260551"]},{"_index":"complaint-public-v1","_id":"3936593","_score":14.941973,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"The accounts listed below is reporting inaccurately on my credit report and it is in violation of The Federal Law. You are required under the FCRA to have a copy of the original creditors documentation on file to verify that this information is mine and is correct. After further investigation, the accounts is not mines and is reporting inaccurately. Account : XXXX XXXX XXXX XXXX # XXXX XXXX # XXXX XXXX STUDENT LOANS # XXXX XXXX STUDENT LOANS # XXXX XXXX STUDENT LOANS # XXXX XXXX STUDENT LOANS # XXXX XXXX STUDENT LOANS # XXXX","date_sent_to_company":"2020-11-04T21:23:42.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"43085","tags":null,"has_narrative":true,"complaint_id":"3936593","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"HCFS Healthcare Financial Services of TeamHealth","date_received":"2020-11-04T21:23:38.000Z","state":"OH","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["After further <em>investigation</em>, the accounts is not mines and is reporting inaccurately. Account : <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> # <em>XXXX</em> <em>XXXX</em> # <em>XXXX</em> <em>XXXX</em> <em>STUDENT</em> <em>LOANS</em> # <em>XXXX</em> <em>XXXX</em> <em>STUDENT</em> <em>LOANS</em> # <em>XXXX</em> <em>XXXX</em> <em>STUDENT</em> <em>LOANS</em> # <em>XXXX</em> <em>XXXX</em> <em>STUDENT</em> <em>LOANS</em> # <em>XXXX</em> <em>XXXX</em> <em>STUDENT</em> <em>LOANS</em> # <em>XXXX</em>"]},"sort":[14.941973,"3936593"]},{"_index":"complaint-public-v1","_id":"3936592","_score":14.935265,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"The accounts listed below is reporting inaccurately on my credit report and it is in violation of The Federal Law. You are required under the FCRA to have a copy of the original creditors documentation on file to verify that this information is mine and is correct. After further investigation, the accounts is not mines and is reporting inaccurately. Account : XXXX XXXX XXXX XXXX # XXXX XXXX # XXXX XXXX STUDENT LOANS # XXXX XXXX STUDENT LOANS # XXXX XXXX STUDENT LOANS # XXXX XXXX STUDENT LOANS # XXXX XXXX STUDENT LOANS # XXXX","date_sent_to_company":"2020-11-04T21:23:42.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"43085","tags":null,"has_narrative":true,"complaint_id":"3936592","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Richland Bureau of Credits Medical Service Bureau Inc.","date_received":"2020-11-04T21:23:38.000Z","state":"OH","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["After further <em>investigation</em>, the accounts is not mines and is reporting inaccurately. Account : <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> # <em>XXXX</em> <em>XXXX</em> # <em>XXXX</em> <em>XXXX</em> <em>STUDENT</em> <em>LOANS</em> # <em>XXXX</em> <em>XXXX</em> <em>STUDENT</em> <em>LOANS</em> # <em>XXXX</em> <em>XXXX</em> <em>STUDENT</em> <em>LOANS</em> # <em>XXXX</em> <em>XXXX</em> <em>STUDENT</em> <em>LOANS</em> # <em>XXXX</em> <em>XXXX</em> <em>STUDENT</em> <em>LOANS</em> # <em>XXXX</em>"]},"sort":[14.935265,"3936592"]},{"_index":"complaint-public-v1","_id":"3936584","_score":14.922569,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"The accounts listed below is reporting inaccurately on my credit report and it is in violation of The Federal Law. You are required under the FCRA to have a copy of the original creditors documentation on file to verify that this information is mine and is correct. After further investigation, the accounts is not mines and is reporting inaccurately. Account : XXXX XXXX XXXX XXXX # XXXX XXXX # XXXX DISCOVER STUDENT LOANS # XXXX DISCOVER STUDENT LOANS # XXXX DISCOVER STUDENT LOANS # XXXX DISCOVER STUDENT LOANS # XXXX DISCOVER STUDENT LOANS # XXXX","date_sent_to_company":"2020-11-04T21:23:31.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"43085","tags":null,"has_narrative":true,"complaint_id":"3936584","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"DISCOVER BANK","date_received":"2020-11-04T20:25:48.000Z","state":"OH","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["After further <em>investigation</em>, the accounts is not mines and is reporting inaccurately. Account : <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> # <em>XXXX</em> <em>XXXX</em> # <em>XXXX</em> DISCOVER <em>STUDENT</em> <em>LOANS</em> # <em>XXXX</em> DISCOVER <em>STUDENT</em> <em>LOANS</em> # <em>XXXX</em> DISCOVER <em>STUDENT</em> <em>LOANS</em> # <em>XXXX</em> DISCOVER <em>STUDENT</em> <em>LOANS</em> # <em>XXXX</em> DISCOVER <em>STUDENT</em> <em>LOANS</em> # <em>XXXX</em>"]},"sort":[14.922569,"3936584"]},{"_index":"complaint-public-v1","_id":"7269464","_score":14.903317,"_source":{"product":"Student loan","complaint_what_happened":"STUDENT LOANS ARE NO LONGER WITH NAVIENT PER NAVIENT ALL MY STUDENT LOANS WERE TRANSFERRED TO XXXX XXXX AND ALL 20 SEPARATE LOANS WERE PAID IN FULL PLEASE REMOVE NAVIET OFF MY REPORTS OR WILL BE SUEING, CREDIT REPORTING COMPANIES ARE NOT INVESTIGATING, ESPECIALLY XXXX, KEEP REPORTING THE SAME INCORRECT INFORMATION, ATTACHING DOCUMENTATION ONCE AGAIN PROVING THAT NAVIENT DONOT HANDLE MY STUDENT LOANS & THAT ALL 20 SEPARATE STUDENT LOANS ARE PAID IN FULL WITH AID ADVANTAGE THAT HANDLES ALL 20 OF MY STUDENT LOANS, PROOF SENT BY NAVIENT.","date_sent_to_company":"2023-07-18T16:06:26.000Z","issue":"Dealing with your lender or servicer","sub_product":"Federal student loan servicing","zip_code":"30253","tags":null,"has_narrative":true,"complaint_id":"7269464","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Navient Solutions, LLC.","date_received":"2023-07-18T15:58:55.000Z","state":"GA","company_public_response":null,"sub_issue":"Received bad information about your loan"},"highlight":{"complaint_what_happened":["<em>STUDENT</em> <em>LOANS</em> ARE NO LONGER WITH NAVIENT PER NAVIENT ALL MY <em>STUDENT</em> <em>LOANS</em> WERE TRANSFERRED TO <em>XXXX</em> <em>XXXX</em> AND ALL 20 SEPARATE <em>LOANS</em> WERE PAID IN FULL PLEASE REMOVE NAVIET OFF MY REPORTS OR WILL BE SUEING, CREDIT REPORTING COMPANIES ARE NOT <em>INVESTIGATING</em>, ESPECIALLY <em>XXXX</em>, KEEP REPORTING THE SAME INCORRECT INFORMATION, ATTACHING DOCUMENTATION ONCE AGAIN PROVING THAT NAVIENT DONOT HANDLE MY <em>STUDENT</em> <em>LOANS</em> & THAT ALL 20 SEPARATE <em>STUDENT</em> <em>LOANS</em> ARE PAID IN FULL WITH AID ADVANTAGE THAT HANDLES ALL 20 OF MY"],"product":["<em>Student</em> <em>loan</em>"],"sub_product":["Federal <em>student</em> <em>loan</em> servicing"],"sub_issue":["Received bad information about your <em>loan</em>"]},"sort":[14.903317,"7269464"]},{"_index":"complaint-public-v1","_id":"12588753","_score":14.818741,"_source":{"product":"Student loan","complaint_what_happened":"Complaint Regarding Unauthorized Access to XXXX XXXX XXXX Data & Request for Loan Dismissal To Whom It May Concern, I am submitting this complaint to formally report a violation of my privacy rights related to my student loan data and to request an investigation into the unauthorized access of my records by XXXX XXXX through the Department of Education. Additionally, I seek assistance in reviewing the legitimacy and possible dismissal of my student loans due to this breach. \n\n1. Privacy Violation & Unauthorized Access I recently became aware that my personal and financial data, specifically related to my federal student loans, was accessed by XXXX XXXX in a manner that I believe was unauthorized and unlawful. If my student loan information was improperly shared or accessed without my consent, this constitutes a severe breach of privacy laws, including but not limited to : The Family Educational Rights and Privacy Act ( FERPA ), which protects student records, The Fair Credit Reporting Act ( FCRA ), if this access involved my credit history, and The Gramm-Leach-Bliley Act ( GLBA ), which governs financial privacy.\n\nI am requesting a formal investigation into how my data was accessed, who authorized it, and what specific information was disclosed. This breach has caused me significant distress, and I demand corrective action.\n\n2. Request for Student Loan Dismissal Due to this privacy violation and possible mishandling of my student loan records, I request : A full review of my student loan accounts under the Department of Educations jurisdiction to determine if any fraudulent access, unauthorized alterations, or mismanagement occurred.\n\nA determination of eligibility for loan dismissal or discharge, as I believe this breach may qualify under mismanagement or unauthorized third-party access to federal student loan records.\n\nA written response from the Department of Education or the loan servicer explaining why my information was accessible to unauthorized individuals and how they intend to rectify this situation.\n\n3. Immediate Actions Requested I formally request the CFPB to : Investigate whether XXXX XXXX or any associated entity improperly accessed my student loan data. \n\nDetermine if my student loan servicer, the Department of Education, or any affiliated agency violated federal privacy laws. \n\nInitiate a student loan review process to assess whether my loans should be dismissed or discharged due to this breach.\n\nProvide a detailed response and any documentation confirming how my data was accessed and what steps will be taken to prevent further violations. \n\nI appreciate your prompt attention to this matter. Given the seriousness of this data breach and its impact on my financial standing, I request an expedited review and resolution. Please provide confirmation of receipt and updates on any investigative actions taken. \n\nSincerely, XXXX XXXX","date_sent_to_company":"2025-03-20T21:23:28.000Z","issue":"Improper use of your report","sub_product":"Federal student loan servicing","zip_code":"97080","tags":null,"has_narrative":true,"complaint_id":"12588753","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Nelnet, Inc.","date_received":"2025-03-20T21:15:20.000Z","state":"OR","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Complaint Regarding Unauthorized Access to <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> Data & Request for <em>Loan</em> Dismissal To Whom It May Concern, I am submitting this complaint to formally report a violation of my privacy rights related to my <em>student</em> <em>loan</em> data and to request an <em>investigation</em> into the unauthorized access of my records by <em>XXXX</em> <em>XXXX</em> through the Department of Education. Additionally, I seek assistance in reviewing the legitimacy and possible dismissal of my <em>student</em> <em>loans</em> due to this breach. \n\n1."],"product":["<em>Student</em> <em>loan</em>"],"sub_product":["Federal <em>student</em> <em>loan</em> servicing"]},"sort":[14.818741,"12588753"]},{"_index":"complaint-public-v1","_id":"6546499","_score":14.759205,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I have 4 student loans listed on my Equifax from XXXX  XXXX XXXX that should have been updated based on my entry and completion of the student loan fresh start program. These student loan accounts have not been updated to reflect that these loans are currently out of default. The payment history for these loans is also incorrect. In addition, XXXX  XXXX XXXX is no longer operational as a student loan servicer. I tried to reach them directly, but the phone number XXXX is defunct. My compliant is that Equifax could not have conducted an investigation with an organization that is no longer functioning.","date_sent_to_company":"2023-02-08T21:28:37.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"11554","tags":null,"has_narrative":true,"complaint_id":"6546499","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2023-02-08T21:02:56.000Z","state":"NY","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I have 4 <em>student</em> <em>loans</em> listed on my Equifax from <em>XXXX</em>  <em>XXXX</em> <em>XXXX</em> that should have been updated based on my entry and completion of the <em>student</em> <em>loan</em> fresh start program. These <em>student</em> <em>loan</em> accounts have not been updated to reflect that these <em>loans</em> are currently out of default. The payment history for these <em>loans</em> is also incorrect. In addition, <em>XXXX</em>  <em>XXXX</em> <em>XXXX</em> is no longer operational as a <em>student</em> <em>loan</em> servicer. I tried to reach them directly, but the phone number <em>XXXX</em> is defunct."],"issue":["Problem with a credit reporting company's <em>investigation</em> <em>into</em> an existing problem"],"sub_issue":["Their <em>investigation</em> did not fix an error on your report"]},"sort":[14.759205,"6546499"]},{"_index":"complaint-public-v1","_id":"6546581","_score":14.751898,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I have XXXX student loans listed on my Transunion from XXXX XXXXXXXX XXXX that should have been updated based on my entry and completion of the student loan fresh start program. These student loan accounts have not been updated to reflect that these loans are currently out of default. The payment history for these loans is also incorrect. In addition, XXXXXXXX  XXXX XXXX is no longer operational as a student loan servicer. I tried to reach them directly, but the phone number XXXX is defunct. My compliant is that Transunion could not have conducted an investigation with an organization that is no longer functioning.","date_sent_to_company":"2023-02-08T21:34:41.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"11554","tags":null,"has_narrative":true,"complaint_id":"6546581","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2023-02-08T21:31:18.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I have <em>XXXX</em> <em>student</em> <em>loans</em> listed on my Transunion from <em>XXXX</em> XXXXXXXX <em>XXXX</em> that should have been updated based on my entry and completion of the <em>student</em> <em>loan</em> fresh start program. These <em>student</em> <em>loan</em> accounts have not been updated to reflect that these <em>loans</em> are currently out of default. The payment history for these <em>loans</em> is also incorrect. In addition, XXXXXXXX  <em>XXXX</em> <em>XXXX</em> is no longer operational as a <em>student</em> <em>loan</em> servicer. I tried to reach them directly, but the phone number <em>XXXX</em> is defunct."],"issue":["Problem with a credit reporting company's <em>investigation</em> <em>into</em> an existing problem"],"sub_issue":["Their <em>investigation</em> did not fix an error on your report"]},"sort":[14.751898,"6546581"]},{"_index":"complaint-public-v1","_id":"3769834","_score":14.725671,"_source":{"product":"Student loan","complaint_what_happened":"The student loans I acquire was with XXXX University which is currently under investigation for illegal student loan practices and funding for students. I have tried many times to get my students loans forgiven because of this and has been not successful. In my attempts to contact the student loan company I have been on hold for hours or the phone would disconnect. Sometime I keep getting switch between operators until the phone would just hang up suddenly. This is very unfair and unprofessional when I'm only trying to info on resolving my student loans and to see if they are eligible to be remove as debt.","date_sent_to_company":"2020-07-29T06:15:03.000Z","issue":"Dealing with your lender or servicer","sub_product":"Federal student loan servicing","zip_code":"35601","tags":"Servicemember","has_narrative":true,"complaint_id":"3769834","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AES/PHEAA","date_received":"2020-07-29T06:01:53.000Z","state":"AL","company_public_response":null,"sub_issue":"Received bad information about your loan"},"highlight":{"complaint_what_happened":["The <em>student</em> <em>loans</em> I acquire was with <em>XXXX</em> University which is currently under <em>investigation</em> for illegal <em>student</em> <em>loan</em> practices and funding for <em>students</em>. I have tried many times to get my <em>students</em> <em>loans</em> forgiven because of this and has been not successful. In my attempts to contact the <em>student</em> <em>loan</em> company I have been on hold for hours or the phone would disconnect. Sometime I keep getting switch between operators until the phone would just hang up suddenly."],"product":["<em>Student</em> <em>loan</em>"],"sub_product":["Federal <em>student</em> <em>loan</em> servicing"],"sub_issue":["Received bad information about your <em>loan</em>"]},"sort":[14.725671,"3769834"]},{"_index":"complaint-public-v1","_id":"10359189","_score":14.700506,"_source":{"product":"Student loan","complaint_what_happened":"My son attended XXXX XXXX and XXXX  in XX/XX/XXXX. As a parent, I assisted with his student loans debt. This college is no longer in operation. My understanding is as early as XXXX, XXXX XXXX was under investigation and violation of their fact sheet and ethical principles and practicesas noted in the XXXX student report ( XXXX ) for reference. Lawsuits were filed against XXXX XXXX which is noted in the report mentioned above. In the meantime, students and parents such as myself have continued to pay on the student loans. My student loan is with AES loan # XXXX XXXX XXXX. My monthly payment is {$270.00}. I am looking to have this entire loan removed.","date_sent_to_company":"2024-10-05T19:48:06.000Z","issue":"Dealing with your lender or servicer","sub_product":"Federal student loan servicing","zip_code":"98665","tags":"Older American","has_narrative":true,"complaint_id":"10359189","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AES/PHEAA","date_received":"2024-10-05T19:03:45.000Z","state":"WA","company_public_response":null,"sub_issue":"Trouble with how payments are being handled"},"highlight":{"complaint_what_happened":["In the meantime, <em>students</em> and parents such as myself have continued to pay on the <em>student</em> <em>loans</em>. My <em>student</em> <em>loan</em> is with AES <em>loan</em> # <em>XXXX</em> <em>XXXX</em> <em>XXXX</em>. My monthly payment is {$270.00}. I am looking to have this entire <em>loan</em> removed."],"product":["<em>Student</em> <em>loan</em>"],"sub_product":["Federal <em>student</em> <em>loan</em> servicing"]},"sort":[14.700506,"10359189"]},{"_index":"complaint-public-v1","_id":"2422144","_score":14.699133,"_source":{"product":"Credit reporting","complaint_what_happened":"I submitted investigation request to look into wrongly reported Student loans on my credit profiles with XXXX, Transunion, and XXXX. I discovered the error on my personal credit during the application process for employment. Multiple agencies had declined to hire because of credit score and the amount of student loans listed multiple times as defaulted. I reached out to each credit reporting agency and asked for documentation and to investigate in order to clear up the misunderstanding. \n\nMy student loans are all with XXXX and are under deferment and are not in default. During the investigation process, XXXX account XXXX was removed from all credit agencies once the error from the investigation was found, along an apology letter from the servicing agency handling half of my student loans. \n\nDuring my request for verification and to validate the information being furnished on my credit, the only thing that occurred was all accounts where updated with \" Closed '' since they did not hold nor were servicing my student loans going back almost 10 years, XXXX account # XXXX was not helpful in providing the documents requested nor provided the verification as its still being reported incorrectly under the circumstances in which loans were to be in deferment. I 've made three request total and asked for verification and to request written proof of their finding but was never furnished with any information.","date_sent_to_company":"2017-04-05T21:05:39.000Z","issue":"Credit reporting company's investigation","sub_product":null,"zip_code":"32812","tags":null,"has_narrative":true,"complaint_id":"2422144","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2017-04-05T21:05:38.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"No notice of investigation status/result"},"highlight":{"complaint_what_happened":["My <em>student</em> <em>loans</em> are all with <em>XXXX</em> and are under deferment and are not in default. During the <em>investigation</em> process, <em>XXXX</em> account <em>XXXX</em> was removed from all credit agencies once the error from the <em>investigation</em> was found, along an apology letter from the servicing agency handling half of my <em>student</em> <em>loans</em>."],"issue":["Credit reporting company's <em>investigation</em>"],"sub_issue":["No notice of <em>investigation</em> status/result"]},"sort":[14.699133,"2422144"]},{"_index":"complaint-public-v1","_id":"2420496","_score":14.698704,"_source":{"product":"Credit reporting","complaint_what_happened":"I submitted investigation request to look into wrongly reported Student loans on my credit profiles with XXXX, XXXX, and Equifax. I discovered the error on my personal credit during the application process for employment. Multiple agencies had declined to hire because of credit score and the amount of student loans listed multiple times as defaulted. I reached out to each credit reporting agency and asked for documentation and to investigate in order to clear up the misunderstanding. \n\nMy student loans are all with XXXX XXXX and are under deferment and are not in default. During the investigation process, US DEPT OF EDXXXX account XXXX was removed from all credit agencies once the error from the investigation was found, along an apology letter from the servicing agency handling half of my student loans. \n\nDuring my request for verification and to validate the information being furnished on my credit, the only thing that occurred was all accounts where updated with \" Closed '' since they did not hold nor were servicing my student loans going back almost 10 years, XXXX account # XXXX was not helpful in providing the documents requested nor provided the verification as its still being reported incorrectly under the circumstances in which loans were to be in deferment. Ive made XXXX request total and asked for verification and to request written proof of their finding but was never furnished with any information.","date_sent_to_company":"2017-04-05T20:58:38.000Z","issue":"Credit reporting company's investigation","sub_product":null,"zip_code":"32812","tags":null,"has_narrative":true,"complaint_id":"2420496","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2017-04-05T20:58:37.000Z","state":"FL","company_public_response":null,"sub_issue":"No notice of investigation status/result"},"highlight":{"complaint_what_happened":["My <em>student</em> <em>loans</em> are all with <em>XXXX</em> <em>XXXX</em> and are under deferment and are not in default. During the <em>investigation</em> process, US DEPT OF EDXXXX account <em>XXXX</em> was removed from all credit agencies once the error from the <em>investigation</em> was found, along an apology letter from the servicing agency handling half of my <em>student</em> <em>loans</em>."],"issue":["Credit reporting company's <em>investigation</em>"],"sub_issue":["No notice of <em>investigation</em> status/result"]},"sort":[14.698704,"2420496"]},{"_index":"complaint-public-v1","_id":"11395480","_score":14.68608,"_source":{"product":"Student loan","complaint_what_happened":"Mohela is requesting for payment however, I never took a student loan from Mohela. I've contacted XXXX XXXX and they DO NOT have any new student loans to suffice this new student loan that was initiated with Mohela. \n\nMy name is misspelled in the account. They need to escalate and figure out the loan itself. In my opinion, since the company offers multiple options. In my opinion it's not a student loan it appears someone actually took another loan and they linked it to a student loan by utilizing my personal information. The funds need to be tracked to see who's account the funds were automatically deposited to or the address the check was mailed to. Further escalation will need to be investigated asap.","date_sent_to_company":"2025-01-07T02:37:02.000Z","issue":"Dealing with your lender or servicer","sub_product":"Federal student loan servicing","zip_code":"10462","tags":null,"has_narrative":true,"complaint_id":"11395480","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"MOHELA","date_received":"2025-01-07T02:14:17.000Z","state":"NY","company_public_response":"Company can't verify or dispute the facts in the complaint","sub_issue":"Don't agree with the fees charged"},"highlight":{"complaint_what_happened":["Mohela is requesting for payment however, I never took a <em>student</em> <em>loan</em> from Mohela. I've contacted <em>XXXX</em> <em>XXXX</em> and they DO NOT have any new <em>student</em> <em>loans</em> to suffice this new <em>student</em> <em>loan</em> that was initiated with Mohela. \n\nMy name is misspelled in the account. They need to escalate and figure out the <em>loan</em> itself. In my opinion, since the company offers multiple options."],"product":["<em>Student</em> <em>loan</em>"],"sub_product":["Federal <em>student</em> <em>loan</em> servicing"]},"sort":[14.68608,"11395480"]},{"_index":"complaint-public-v1","_id":"2421075","_score":14.6832485,"_source":{"product":"Credit reporting","complaint_what_happened":"I submitted investigation request to look into wrongly reported Student loans on my credit profiles with Experian, XXXX, and XXXX. I discovered the error on my personal credit during the application process for employment. Multiple agencies had declined to hire because of credit score and the amount of student loans listed multiple times as defaulted. I reached out to each credit reporting agency and asked for documentation and to investigate in order to clear up the misunderstanding. \n\nMy student loans are all with XXXX and are under deferment and are not in default. During the investigation process, XXXX account XXXX was removed from all credit agencies once the error from the investigation was found, along an apology letter from the servicing agency handling half of my student loans. \n\nDuring my request for verification and to validate the information being furnished on my credit, the only thing that occurred was all accounts where updated with \" Closed '' since they did not hold nor were servicing my student loans going back almost 10 years, XXXX account # XXXX was not helpful in providing the documents requested nor provided the verification as its still being reported incorrectly under the circumstances in which loans were to be in deferment. I 've made three request total and asked for verification and to request written proof of their finding but was never furnished with any information.","date_sent_to_company":"2017-04-05T21:02:12.000Z","issue":"Credit reporting company's investigation","sub_product":null,"zip_code":"32812","tags":null,"has_narrative":true,"complaint_id":"2421075","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2017-04-05T21:02:12.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"No notice of investigation status/result"},"highlight":{"complaint_what_happened":["My <em>student</em> <em>loans</em> are all with <em>XXXX</em> and are under deferment and are not in default. During the <em>investigation</em> process, <em>XXXX</em> account <em>XXXX</em> was removed from all credit agencies once the error from the <em>investigation</em> was found, along an apology letter from the servicing agency handling half of my <em>student</em> <em>loans</em>."],"issue":["Credit reporting company's <em>investigation</em>"],"sub_issue":["No notice of <em>investigation</em> status/result"]},"sort":[14.6832485,"2421075"]},{"_index":"complaint-public-v1","_id":"7933982","_score":14.672573,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"All XXXX credit bureaus continue to report inaccurate information in regards to my federal student loans balance. XXXX the student loan servicer and the Department of Education the student loan lender both have a XXXX balance on my account and have verified that my Federal Student Loans are paid in full through student loan forgiveness IDR program and that i currently have a XXXX balance. I do not owe {$64000.00} as stated on XXXX XXXX. This misinformation is causing me investment and financial problems with other institutions that I'm currently trying to do business with. I would like cfpb to investigate further into this matter as XXXX continues to display inaccurate information.","date_sent_to_company":"2023-12-01T23:46:12.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"11429","tags":null,"has_narrative":true,"complaint_id":"7933982","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2023-12-01T23:46:08.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["All <em>XXXX</em> credit bureaus continue to report inaccurate information in regards to my federal <em>student</em> <em>loans</em> balance. <em>XXXX</em> the <em>student</em> <em>loan</em> servicer and the Department of Education the <em>student</em> <em>loan</em> lender both have a <em>XXXX</em> balance on my account and have verified that my Federal <em>Student</em> <em>Loans</em> are paid in full through <em>student</em> <em>loan</em> forgiveness IDR program and that i currently have a <em>XXXX</em> balance. I do not owe {$64000.00} as stated on <em>XXXX</em> <em>XXXX</em>."]},"sort":[14.672573,"7933982"]},{"_index":"complaint-public-v1","_id":"7933988","_score":14.671982,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"All 3 credit bureaus continue to report inaccurate information in regards to my federal student loans balance. Mohela the student loan servicer and the Department of Education the student loan lender both have a XXXX balance on my account and have verified that my Federal Student Loans are paid in full through student loan forgiveness XXXX  program and that i currently have a XXXX balance. I do not owe {$64000.00} as stated on XXXX XXXX. This misinformation is causing me investment and financial problems with other institutions that I'm currently trying to do business with. I would like cfpb to investigate further into this matter as XXXX continues to display inaccurate information.","date_sent_to_company":"2023-12-01T23:46:04.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"11429","tags":null,"has_narrative":true,"complaint_id":"7933988","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"MOHELA","date_received":"2023-12-01T23:06:06.000Z","state":"NY","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["All 3 credit bureaus continue to report inaccurate information in regards to my federal <em>student</em> <em>loans</em> balance. Mohela the <em>student</em> <em>loan</em> servicer and the Department of Education the <em>student</em> <em>loan</em> lender both have a <em>XXXX</em> balance on my account and have verified that my Federal <em>Student</em> <em>Loans</em> are paid in full through <em>student</em> <em>loan</em> forgiveness <em>XXXX</em>  program and that i currently have a <em>XXXX</em> balance. I do not owe {$64000.00} as stated on <em>XXXX</em> <em>XXXX</em>."]},"sort":[14.671982,"7933988"]},{"_index":"complaint-public-v1","_id":"7933980","_score":14.665985,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"All XXXX credit bureaus continue to report inaccurate information in regards to my federal student loans balance. XXXX the student loan servicer and the Department of Education the student loan lender both have a XXXX balance on my account and have verified that my Federal Student Loans are paid in full through student loan forgiveness IDR program and that i currently have a XXXX balance. I do not owe {$64000.00} as stated on XXXX XXXX. This misinformation is causing me investment and financial problems with other institutions that I'm currently trying to do business with. I would like cfpb to investigate further into this matter as XXXX continues to display inaccurate information.","date_sent_to_company":"2023-12-01T23:46:12.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"11429","tags":null,"has_narrative":true,"complaint_id":"7933980","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2023-12-01T23:46:08.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["All <em>XXXX</em> credit bureaus continue to report inaccurate information in regards to my federal <em>student</em> <em>loans</em> balance. <em>XXXX</em> the <em>student</em> <em>loan</em> servicer and the Department of Education the <em>student</em> <em>loan</em> lender both have a <em>XXXX</em> balance on my account and have verified that my Federal <em>Student</em> <em>Loans</em> are paid in full through <em>student</em> <em>loan</em> forgiveness IDR program and that i currently have a <em>XXXX</em> balance. I do not owe {$64000.00} as stated on <em>XXXX</em> <em>XXXX</em>."]},"sort":[14.665985,"7933980"]},{"_index":"complaint-public-v1","_id":"7933981","_score":14.646431,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"All XXXX credit bureaus continue to report inaccurate information in regards to my federal student loans balance. XXXX the student loan servicer and the Department of Education the student loan lender both have a XXXX balance on my account and have verified that my Federal Student Loans are paid in full through student loan forgiveness IDR program and that i currently have a XXXX balance. I do not owe {$64000.00} as stated on XXXX XXXX. This misinformation is causing me investment and financial problems with other institutions that I'm currently trying to do business with. I would like cfpb to investigate further into this matter as Equifax continues to display inaccurate information.","date_sent_to_company":"2023-12-01T23:46:12.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"11429","tags":null,"has_narrative":true,"complaint_id":"7933981","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2023-12-01T23:46:08.000Z","state":"NY","company_public_response":null,"sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["All <em>XXXX</em> credit bureaus continue to report inaccurate information in regards to my federal <em>student</em> <em>loans</em> balance. <em>XXXX</em> the <em>student</em> <em>loan</em> servicer and the Department of Education the <em>student</em> <em>loan</em> lender both have a <em>XXXX</em> balance on my account and have verified that my Federal <em>Student</em> <em>Loans</em> are paid in full through <em>student</em> <em>loan</em> forgiveness IDR program and that i currently have a <em>XXXX</em> balance. I do not owe {$64000.00} as stated on <em>XXXX</em> <em>XXXX</em>."]},"sort":[14.646431,"7933981"]},{"_index":"complaint-public-v1","_id":"14192806","_score":14.626933,"_source":{"product":"Student loan","complaint_what_happened":"Formal Dispute and Request for Investigation Student Loan Accounts Due to XXXX Violation To Whom It May Concern, I am writing to formally dispute and request the removal and cancellation of student loan accounts reported by Georgia Student Finance on my credit report. My personal and financial data associated with these loans was compromised in a manner that violates the XXXX XXXX Rights and Privacy Act ( XXXX ). As a result, I am requesting the full cancellation of the student loan debt and immediate removal of these accounts from my credit file. \n\nPlease initiate an investigation into these accounts and their legitimacy given the privacy breach. Enclosed you will find documentation supporting my claim, including identification and any correspondence related to the data breach. \n\nI request a response within the XXXX timeframe as stipulated by the Fair Credit Reporting Act ( FCRA ). Please confirm the outcome of your investigation in writing.","date_sent_to_company":"2025-06-20T19:30:06.000Z","issue":"Improper use of your report","sub_product":"Federal student loan servicing","zip_code":"30080","tags":null,"has_narrative":true,"complaint_id":"14192806","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Georgia Student Finance Authority","date_received":"2025-06-20T19:21:41.000Z","state":"GA","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Formal Dispute and Request for <em>Investigation</em> <em>Student</em> <em>Loan</em> Accounts Due to <em>XXXX</em> Violation To Whom It May Concern, I am writing to formally dispute and request the removal and cancellation of <em>student</em> <em>loan</em> accounts reported by Georgia <em>Student</em> Finance on my credit report. My personal and financial data associated with these <em>loans</em> was compromised in a manner that violates the <em>XXXX</em> <em>XXXX</em> Rights and Privacy Act ( <em>XXXX</em> )."],"product":["<em>Student</em> <em>loan</em>"],"company":["Georgia <em>Student</em> Finance Authority"],"sub_product":["Federal <em>student</em> <em>loan</em> servicing"]},"sort":[14.626933,"14192806"]},{"_index":"complaint-public-v1","_id":"6401564","_score":14.626489,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"After I filed the complaint about the credit reporting agencies I did a thorough investigation on my student loans and found out that all my lstudent loans are still current based on XXXX XXXX XXXX. That none of my loans delinquent. Therefore XXXX had fraudulently reported my student loans delinquent even though that is not true. XXXX, company that handles student loans falsely reported a false credit report on me. \nSincerely XXXX XXXX","date_sent_to_company":"2023-01-05T13:45:19.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"85345","tags":null,"has_narrative":true,"complaint_id":"6401564","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2023-01-05T13:45:13.000Z","state":"AZ","company_public_response":null,"sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["After I filed the complaint about the credit reporting agencies I did a thorough <em>investigation</em> on my <em>student</em> <em>loans</em> and found out that all my lstudent <em>loans</em> are still current based on <em>XXXX</em> <em>XXXX</em> <em>XXXX</em>. That none of my <em>loans</em> delinquent. 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