{"took":258,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":34585,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"6065757","_score":13.73971,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"TransUnion is in violation of 15 U.S.C. Section 1681 ( I ) of the FCRA. XXXX XX/XX/12 XXXX TransUnion failed to comply with my request to provide proof of their investigation. ( Description of Investigation ) The FCRA XXXX XXXX  clearly states that a consumer reporting agency shall provide to a consumer a description referred to in paragraph ( 6 ) ( B ) ( iii ) not later than 15 days after receiving a request from the consumer for that description, TransUnion has repeatedly failed to do so. TransUnion has failed to provide proof of their investigation, and ignore proof that the following account contains errors. XXXX XXXX XXXX XXXX XXXX XXXXXXXX","date_sent_to_company":"2022-10-09T14:44:19.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"33321","tags":null,"has_narrative":true,"complaint_id":"6065757","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2022-10-09T14:31:29.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Was not notified of investigation status or results"},"highlight":{"complaint_what_happened":["TransUnion has <em>failed</em> to <em>provide</em> <em>proof</em> of their <em>investigation</em>, and ignore <em>proof</em> that the following account contains errors. XXXX XXXX XXXX XXXX XXXX XXXXXXXX"],"issue":["Problem with a credit reporting company's <em>investigation</em> <em>into</em> an existing problem"],"company_public_response":["Company has responded to the consumer and the CFPB and chooses not to <em>provide</em> a public response"],"sub_issue":["Was not notified of <em>investigation</em> status or results"]},"sort":[13.73971,"6065757"]},{"_index":"complaint-public-v1","_id":"3406266","_score":13.529782,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I sent two certified letters to Experian on XX/XX/2019 and XX/XX/2019. I am attaching the two letters along with the proof that the US post office delivered these letters. The accounts with XXXX XXXX, XXXX, XXXX XXXX   and XXXX XXXX are not mine. I have requested an investigation and the proof that these debts are mine and Experian has failed to provide the evidence of these debts and has failed to delete these accounts from my credit report. Experian has failed to conduct a reasonable investigation and failed to provide to me the evidence provided to Experian that these accounts are mine. According to the Fair Credit Reporting Act, if Experian can not provide proof of the debt to me, it must delete these accounts from my credit report. I have not received any evidence from any of these debt collectors that these accounts are mine. These debts are impeding me from purchasing a home.","date_sent_to_company":"2019-10-15T19:50:52.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"33142","tags":null,"has_narrative":true,"complaint_id":"3406266","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2019-10-15T19:44:23.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I am attaching the two letters along with the <em>proof</em> that the US post office delivered these letters. The accounts with XXXX XXXX, XXXX, XXXX XXXX   and XXXX XXXX are not mine. I have requested an <em>investigation</em> and the <em>proof</em> that these debts are mine and Experian has <em>failed</em> to <em>provide</em> the evidence of these debts and has <em>failed</em> to delete these accounts from my credit report."],"issue":["Problem with a credit reporting company's <em>investigation</em> <em>into</em> an existing problem"],"company_public_response":["Company has responded to the consumer and the CFPB and chooses not to <em>provide</em> a public response"],"sub_issue":["<em>Their</em> <em>investigation</em> did not fix an error on your report"]},"sort":[13.529782,"3406266"]},{"_index":"complaint-public-v1","_id":"3406239","_score":13.334517,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I sent two certified letters to TransUnion on XX/XX/2019 and XX/XX/2019. I am attaching the two letters along with the proof that the US post office delivered these letters. The accounts with XXXX XXXX, XXXX and XXXX XXXX are not mine. I have requested an investigation and the proof that these debts are mine and TransUnion has failed to provide the evidence of these debts and has failed to delete these accounts from my credit report. TransUnion has failed to conduct a reasonable investigation and failed to provide to me the evidence provided to TransUnion that these accounts are mine. According to the Fair Credit Reporting Act, if TransUnion can not provide proof of the debt to me, they must delete these accounts from my credit report. I have not received any evidence from any of these debt collectors that these accounts are mine. These debts are impeding me from purchasing a home.","date_sent_to_company":"2019-10-15T19:42:45.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"33142","tags":null,"has_narrative":true,"complaint_id":"3406239","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2019-10-15T19:21:15.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I am attaching the two letters along with the <em>proof</em> that the US post office delivered these letters. The accounts with XXXX XXXX, XXXX and XXXX XXXX are not mine. I have requested an <em>investigation</em> and the <em>proof</em> that these debts are mine and TransUnion has <em>failed</em> to <em>provide</em> the evidence of these debts and has <em>failed</em> to delete these accounts from my credit report."],"issue":["Problem with a credit reporting company's <em>investigation</em> <em>into</em> an existing problem"],"company_public_response":["Company has responded to the consumer and the CFPB and chooses not to <em>provide</em> a public response"],"sub_issue":["<em>Their</em> <em>investigation</em> did not fix an error on your report"]},"sort":[13.334517,"3406239"]},{"_index":"complaint-public-v1","_id":"7733246","_score":13.281092,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XX/XX/23 I SENT LETTER REQUESTING This account is incorrectly being reported as a charged off account with a balance due. Please provide proof of the charge off and update the balance to {$0.00} or delete the negative payment status on this account. \n\nXX/XX/23 I SENT LETTER REQUESTING I previously disputed this account stating : \" This account is incorrectly being reported as a charged off account with a balance due. Please provide proof of the charge off and update the balance to {$0.00} or delete the negative payment status on this account. \". I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof of the negative payment status for this account, or delete the negative information in this account. \n\n\nON XX/XX/23 I SENT LETTER REQUESTING This account is incorrectly being reported as a charged off account with a balance due. Please provide proof of the charge off and update the balance to {$0.00} or delete the negative payment status on this account. Please remove this account because the creditor failed to notify consumer of dispute and did not update that they actually performed and investigation. Please remove this account immediately XX/XX/23 This account was charged off and I no longer owe money to this creditor but its still showing a balance due. FROM XX/XX/23 TO CURRENT THE CREDITOR FAILED TO UPDATE THE COMMENT SECTION THAT THEY DID AN INVESTIGATION. THE CREDITOR FAILED TO UPDATE THE REQUESTED INFORMATION REGARDING MY DISPUTE, THE BUREU FAILED TO DO A INVESTIGATION.","date_sent_to_company":"2023-10-20T05:34:12.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"300XX","tags":null,"has_narrative":true,"complaint_id":"7733246","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2023-10-20T05:34:08.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Investigation took more than 30 days"},"highlight":{"complaint_what_happened":["THE CREDITOR <em>FAILED</em> TO UPDATE THE REQUESTED INFORMATION REGARDING MY DISPUTE, THE BUREU <em>FAILED</em> TO DO A <em>INVESTIGATION</em>."],"issue":["Problem with a company's <em>investigation</em> <em>into</em> an existing problem"],"company_public_response":["Company has responded to the consumer and the CFPB and chooses not to <em>provide</em> a public response"],"sub_issue":["<em>Investigation</em> took more than 30 days"]},"sort":[13.281092,"7733246"]},{"_index":"complaint-public-v1","_id":"7733244","_score":13.266636,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XX/XX/23 I SENT LETTER REQUESTING This account is incorrectly being reported as a charged off account with a balance due. Please provide proof of the charge off and update the balance to {$0.00} or delete the negative payment status on this account. \n\nXX/XX/23 I SENT LETTER REQUESTING I previously disputed this account stating : \" This account is incorrectly being reported as a charged off account with a balance due. Please provide proof of the charge off and update the balance to {$0.00} or delete the negative payment status on this account. \". I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof of the negative payment status for this account, or delete the negative information in this account. \n\n\nON XX/XX/23 I SENT LETTER REQUESTING This account is incorrectly being reported as a charged off account with a balance due. Please provide proof of the charge off and update the balance to {$0.00} or delete the negative payment status on this account. Please remove this account because the creditor failed to notify consumer of dispute and did not update that they actually performed and investigation. Please remove this account immediately XX/XX/23 This account was charged off and I no longer owe money to this creditor but its still showing a balance due. FROM XX/XX/23 TO CURRENT THE CREDITOR FAILED TO UPDATE THE COMMENT SECTION THAT THEY DID AN INVESTIGATION. THE CREDITOR FAILED TO UPDATE THE REQUESTED INFORMATION REGARDING MY DISPUTE, THE BUREU FAILED TO DO A INVESTIGATION.","date_sent_to_company":"2023-10-20T05:34:12.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"300XX","tags":null,"has_narrative":true,"complaint_id":"7733244","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2023-10-20T05:34:08.000Z","state":"GA","company_public_response":null,"sub_issue":"Investigation took more than 30 days"},"highlight":{"complaint_what_happened":["THE CREDITOR <em>FAILED</em> TO UPDATE THE REQUESTED INFORMATION REGARDING MY DISPUTE, THE BUREU <em>FAILED</em> TO DO A <em>INVESTIGATION</em>."],"issue":["Problem with a company's <em>investigation</em> <em>into</em> an existing problem"],"sub_issue":["<em>Investigation</em> took more than 30 days"]},"sort":[13.266636,"7733244"]},{"_index":"complaint-public-v1","_id":"7733243","_score":13.266636,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XX/XX/23 I SENT LETTER REQUESTING This account is incorrectly being reported as a charged off account with a balance due. Please provide proof of the charge off and update the balance to {$0.00} or delete the negative payment status on this account. \n\nXX/XX/23 I SENT LETTER REQUESTING I previously disputed this account stating : \" This account is incorrectly being reported as a charged off account with a balance due. Please provide proof of the charge off and update the balance to {$0.00} or delete the negative payment status on this account. \". I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof of the negative payment status for this account, or delete the negative information in this account. \n\n\nON XX/XX/23 I SENT LETTER REQUESTING This account is incorrectly being reported as a charged off account with a balance due. Please provide proof of the charge off and update the balance to {$0.00} or delete the negative payment status on this account. Please remove this account because the creditor failed to notify consumer of dispute and did not update that they actually performed and investigation. Please remove this account immediately XX/XX/23 This account was charged off and I no longer owe money to this creditor but its still showing a balance due. FROM XX/XX/23 TO CURRENT THE CREDITOR FAILED TO UPDATE THE COMMENT SECTION THAT THEY DID AN INVESTIGATION. THE CREDITOR FAILED TO UPDATE THE REQUESTED INFORMATION REGARDING MY DISPUTE, THE BUREU FAILED TO DO A INVESTIGATION.","date_sent_to_company":"2023-10-20T05:34:12.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"300XX","tags":null,"has_narrative":true,"complaint_id":"7733243","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2023-10-20T05:34:08.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Investigation took more than 30 days"},"highlight":{"complaint_what_happened":["THE CREDITOR <em>FAILED</em> TO UPDATE THE REQUESTED INFORMATION REGARDING MY DISPUTE, THE BUREU <em>FAILED</em> TO DO A <em>INVESTIGATION</em>."],"issue":["Problem with a company's <em>investigation</em> <em>into</em> an existing problem"],"company_public_response":["Company has responded to the consumer and the CFPB and chooses not to <em>provide</em> a public response"],"sub_issue":["<em>Investigation</em> took more than 30 days"]},"sort":[13.266636,"7733243"]},{"_index":"complaint-public-v1","_id":"7730205","_score":13.266636,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XX/XX/23 I SENT LETTER REQUESTING This account is incorrectly being reported as a charged off account with a balance due. Please provide proof of the charge off and update the balance to {$0.00} or delete the negative payment status on this account. \n\nXX/XX/23 I SENT LETTER REQUESTING I previously disputed this account stating : \" This account is incorrectly being reported as a charged off account with a balance due. Please provide proof of the charge off and update the balance to {$0.00} or delete the negative payment status on this account. \". I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof of the negative payment status for this account, or delete the negative information in this account. \n\n\nON XX/XX/23 I SENT LETTER REQUESTING This account is incorrectly being reported as a charged off account with a balance due. Please provide proof of the charge off and update the balance to {$0.00} or delete the negative payment status on this account. Please remove this account because the creditor failed to notify consumer of dispute and did not update that they actually performed and investigation. Please remove this account immediately XX/XX/23 This account was charged off and I no longer owe money to this creditor but its still showing a balance due. FROM XX/XX/23 TO CURRENT THE CREDITOR FAILED TO UPDATE THE COMMENT SECTION THAT THEY DID AN INVESTIGATION. THE CREDITOR FAILED TO UPDATE THE REQUESTED INFORMATION REGARDING MY DISPUTE, THE BUREU FAILED TO DO A INVESTIGATION.","date_sent_to_company":"2023-10-20T05:34:04.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"300XX","tags":null,"has_narrative":true,"complaint_id":"7730205","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2023-10-20T05:08:49.000Z","state":"GA","company_public_response":null,"sub_issue":"Investigation took more than 30 days"},"highlight":{"complaint_what_happened":["THE CREDITOR <em>FAILED</em> TO UPDATE THE REQUESTED INFORMATION REGARDING MY DISPUTE, THE BUREU <em>FAILED</em> TO DO A <em>INVESTIGATION</em>."],"issue":["Problem with a company's <em>investigation</em> <em>into</em> an existing problem"],"sub_issue":["<em>Investigation</em> took more than 30 days"]},"sort":[13.266636,"7730205"]},{"_index":"complaint-public-v1","_id":"1851390","_score":13.191919,"_source":{"product":"Credit card","complaint_what_happened":"Dispute Case : XXXX XXXX/XXXX/15 XXXX XXXX NJ {$58.00} I received defective merchandise from a company. The item was returned, but the company failed to issue credit. Therefore I disputed the charge in writing on my Discover Card. Discover has not investigated correctly. The merchant presented XXXX. However the merchant failed to provide proof the XXXX XXXX XXXX were accepted. This was denied. In addition I provided proof ( tracking ) that the item was returned as requested by the merchant. Discover claims this to be outside the return limit. However the merchant failed to provide proof of delivery. The return was within the return limit. The merchandise was not as described, i.e. the glasses were broken. Discover Card failed to investigate unbiased. Instead my legal right of disputing a charge were negligently hurt by making biased decisions.","date_sent_to_company":"2016-03-26T19:19:48.000Z","issue":"Billing disputes","sub_product":null,"zip_code":"34205","tags":null,"has_narrative":true,"complaint_id":"1851390","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"DISCOVER BANK","date_received":"2016-03-26T19:19:47.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["However the merchant <em>failed</em> to <em>provide</em> <em>proof</em> of delivery. The return was within the return limit. The merchandise was not as described, i.e. the glasses were broken. Discover Card <em>failed</em> to <em>investigate</em> unbiased. Instead my legal right of disputing a charge were negligently hurt by making biased decisions."]},"sort":[13.191919,"1851390"]},{"_index":"complaint-public-v1","_id":"3482485","_score":13.113103,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Equifax File Number : XXXX Date : XX/XX/2020 FCRA Violation Sections 604 ( a ) ( 3 ) ( F ), Equifax has failed to initiate an investigation for more than 90 days. Failed to supply proof of Method of Investigation. Failed to provide proof of a legitimate transaction or credit application with my Full Name, Date of Birth, Social Security Number, and signature.","date_sent_to_company":"2020-01-01T16:50:10.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"33312","tags":null,"has_narrative":true,"complaint_id":"3482485","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2020-01-01T16:29:14.000Z","state":"FL","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Equifax File Number : XXXX Date : XX/XX/2020 FCRA Violation Sections 604 ( a ) ( 3 ) ( F ), Equifax has <em>failed</em> to initiate an <em>investigation</em> for more than 90 days. <em>Failed</em> to supply <em>proof</em> of Method of <em>Investigation</em>. <em>Failed</em> to <em>provide</em> <em>proof</em> of a legitimate transaction or credit application with my Full Name, Date of Birth, Social Security Number, and signature."]},"sort":[13.113103,"3482485"]},{"_index":"complaint-public-v1","_id":"10735298","_score":13.106842,"_source":{"product":"Checking or savings account","complaint_what_happened":"Usaa always fails to investigate properly. I uploaded documents on their site to proof merchant failed to provide goods/services after i paid them. I purchased tickets for a theme park in XXXX, they failed to send those tickets therefore I was not able to travel to XXXX while staying in XXXX. \nI provided proof email conversations with XXXX XXXX failure to provide my tickets I purchased a total of 4 tickets ( XXXX ) but only received XXXX.","date_sent_to_company":"2024-11-08T13:19:01.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"30052","tags":null,"has_narrative":true,"complaint_id":"10735298","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"UNITED SERVICES AUTOMOBILE ASSOCIATION","date_received":"2024-11-08T13:08:12.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Banking errors"},"highlight":{"complaint_what_happened":["Usaa always <em>fails</em> to <em>investigate</em> properly. I uploaded documents on their site to <em>proof</em> merchant <em>failed</em> to <em>provide</em> goods/services after i paid them. I purchased tickets for a theme park in XXXX, they <em>failed</em> to send those tickets therefore I was not able to travel to XXXX while staying in XXXX. \nI provided <em>proof</em> email conversations with XXXX XXXX failure to <em>provide</em> my tickets I purchased a total of 4 tickets ( XXXX ) but only received XXXX."],"company_public_response":["Company has responded to the consumer and the CFPB and chooses not to <em>provide</em> a public response"]},"sort":[13.106842,"10735298"]},{"_index":"complaint-public-v1","_id":"3663816","_score":13.034112,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I have contacted the company who failed to provide the documentation requested of them. Their response was a bill. I didnt ask for a bill, I asked for proof of hour this item was verified and validated. A bill is not proof. I requested approximately 8 different items to show there was an actual investigation. They failed to respond with this information within 30 days. Then street proceeding to not provide the requested documentation they reported the account to the credit bureaus","date_sent_to_company":"2020-05-21T07:10:12.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"60443","tags":null,"has_narrative":true,"complaint_id":"3663816","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Convergent Resources, Inc.","date_received":"2020-05-21T07:01:25.000Z","state":"IL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Investigation took more than 30 days"},"highlight":{"complaint_what_happened":["I have contacted the company who <em>failed</em> to <em>provide</em> the documentation requested of them. Their response was a bill. I didnt ask for a bill, I asked for <em>proof</em> of hour this item was verified and validated. A bill is not <em>proof</em>. I requested approximately 8 different items to show there was an actual <em>investigation</em>. They <em>failed</em> to respond with this information within 30 days. Then street proceeding to not <em>provide</em> the requested documentation they reported the account to the credit bureaus"],"issue":["Problem with a credit reporting company's <em>investigation</em> <em>into</em> an existing problem"],"company_public_response":["Company has responded to the consumer and the CFPB and chooses not to <em>provide</em> a public response"],"sub_issue":["<em>Investigation</em> took more than 30 days"]},"sort":[13.034112,"3663816"]},{"_index":"complaint-public-v1","_id":"7732910","_score":12.90309,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"on XX/XX/23 i requested This account is incorrectly being reported as a charged off account with a balance due. Please provide proof of the charge off and update the balance to {$0.00} or delete the negative payment status on this account. \n\non XX/XX/23 i requested I previously disputed this account stating : \" This account is incorrectly being reported as a charged off account with a balance due. Please provide proof of the charge off and update the balance to {$0.00} or delete the negative payment status on this account. \". I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof of the negative payment status for this account, or delete the negative information in this account. \n\non XX/XX/23 i requested This account is incorrectly being reported as a charged off account with a balance due. Please provide proof of the charge off and update the balance to {$0.00} or delete the negative payment status on this account. Please delete this account for violation because date last of active has been illegally re-aged and shows three different dates across XXXX XXXX XXXX. Please remove this account because the creditor failed to notify consumer of dispute and did not update that they actually performed and investigation. Please remove this account immediately on XX/XX/23 i requested Chargeoff Balance Error This account is incorrectly being reported as a charged off account with a balance due. Please provide proof of the charge off and update the balance to {$0.00} or delete the negative payment status on this account. \n\n\nthis credit failed to do a investigation, failed to update the comment section on all three bureaus, the bureaus failed to remove this account from my report due to no reponse from the creditor, my comment section on my credit report is the exact same since i started my disputes. The creditor has not uodated me with what i requested and failed to do a proper investigation. this creditor has a balance with a charge off, late payments on a charge off, different dates last active, please remove from all three bureaus immediately","date_sent_to_company":"2023-10-20T07:09:40.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"300XX","tags":null,"has_narrative":true,"complaint_id":"7732910","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2023-10-20T06:51:46.000Z","state":"GA","company_public_response":null,"sub_issue":"Investigation took more than 30 days"},"highlight":{"complaint_what_happened":["Please mail me the <em>proof</em> of your <em>investigation</em> and <em>proof</em> of the negative payment status for this account, or delete the negative information in this account. \n\non XX/XX/23 i requested This account is incorrectly being reported as a charged off account with a balance due. Please <em>provide</em> <em>proof</em> of the charge off and update the balance to {$0.00} or delete the negative payment status on this account."],"issue":["Problem with a company's <em>investigation</em> <em>into</em> an existing problem"],"sub_issue":["<em>Investigation</em> took more than 30 days"]},"sort":[12.90309,"7732910"]},{"_index":"complaint-public-v1","_id":"8662767","_score":12.901412,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Company failed to provide Proof that they actually verified the account on my credit report. They sent stall tactic saying to provide proof of my address and I had done so. \nCompany needs to provide me the proper validation documents showing they actually validated my credit file. They took extensive amount of time but sent no proof with their investigation XXXX XXXX showing they validated the accounts.","date_sent_to_company":"2024-03-31T08:05:55.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"77339","tags":null,"has_narrative":true,"complaint_id":"8662767","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-03-31T07:40:18.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem with personal statement of dispute"},"highlight":{"complaint_what_happened":["Company <em>failed</em> to <em>provide</em> <em>Proof</em> that they actually verified the account on my credit report. They sent stall tactic saying to <em>provide</em> <em>proof</em> of my address and I had done so. \nCompany needs to <em>provide</em> me the proper validation documents showing they actually validated my credit file. They took extensive amount of time but sent no <em>proof</em> with their <em>investigation</em> XXXX XXXX showing they validated the accounts."],"issue":["Problem with a company's <em>investigation</em> <em>into</em> an existing problem"],"company_public_response":["Company has responded to the consumer and the CFPB and chooses not to <em>provide</em> a public response"]},"sort":[12.901412,"8662767"]},{"_index":"complaint-public-v1","_id":"7732928","_score":12.887514,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"on XX/XX/23 i requested This account is incorrectly being reported as a charged off account with a balance due. Please provide proof of the charge off and update the balance to {$0.00} or delete the negative payment status on this account. \n\non XX/XX/23 i requested I previously disputed this account stating : \" This account is incorrectly being reported as a charged off account with a balance due. Please provide proof of the charge off and update the balance to {$0.00} or delete the negative payment status on this account. \". I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof of the negative payment status for this account, or delete the negative information in this account. \n\non XX/XX/23 i requested This account is incorrectly being reported as a charged off account with a balance due. Please provide proof of the charge off and update the balance to {$0.00} or delete the negative payment status on this account. Please delete this account for violation because date last of active has been illegally re-aged and shows three different dates across TU, EU, EQ. Please remove this account because the creditor failed to notify consumer of dispute and did not update that they actually performed and investigation. Please remove this account immediately on XX/XX/23 i requested Chargeoff Balance Error This account is incorrectly being reported as a charged off account with a balance due. Please provide proof of the charge off and update the balance to {$0.00} or delete the negative payment status on this account. \n\n\nthis credit failed to do a investigation, failed to update the comment section on all three bureaus, the bureaus failed to remove this account from my report due to no reponse from the creditor, my comment section on my credit report is the exact same since i started my disputes. The creditor has not uodated me with what i requested and failed to do a proper investigation. this creditor has a balance with a charge off, late payments on a charge off, different dates last active, please remove from all three bureaus immediately","date_sent_to_company":"2023-10-20T07:09:49.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"300XX","tags":null,"has_narrative":true,"complaint_id":"7732928","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2023-10-20T07:09:45.000Z","state":"GA","company_public_response":null,"sub_issue":"Investigation took more than 30 days"},"highlight":{"complaint_what_happened":["Please mail me the <em>proof</em> of your <em>investigation</em> and <em>proof</em> of the negative payment status for this account, or delete the negative information in this account. \n\non XX/XX/23 i requested This account is incorrectly being reported as a charged off account with a balance due. Please <em>provide</em> <em>proof</em> of the charge off and update the balance to {$0.00} or delete the negative payment status on this account."],"issue":["Problem with a company's <em>investigation</em> <em>into</em> an existing problem"],"sub_issue":["<em>Investigation</em> took more than 30 days"]},"sort":[12.887514,"7732928"]},{"_index":"complaint-public-v1","_id":"7732825","_score":12.8716545,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"on XX/XX/23 i requested This account is incorrectly being reported as a charged off account with a balance due. Please provide proof of the charge off and update the balance to {$0.00} or delete the negative payment status on this account. \n\non XX/XX/23 i requested I previously disputed this account stating : \" This account is incorrectly being reported as a charged off account with a balance due. Please provide proof of the charge off and update the balance to {$0.00} or delete the negative payment status on this account. \". I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof of the negative payment status for this account, or delete the negative information in this account. \n\non XX/XX/23 i requested This account is incorrectly being reported as a charged off account with a balance due. Please provide proof of the charge off and update the balance to {$0.00} or delete the negative payment status on this account. Please delete this account for violation because date last of active has been illegally re-aged and shows three different dates across XXXX XXXX XXXX Please remove this account because the creditor failed to notify consumer of dispute and did not update that they actually performed and investigation. Please remove this account immediately on XX/XX/23 i requested Chargeoff Balance Error This account is incorrectly being reported as a charged off account with a balance due. Please provide proof of the charge off and update the balance to {$0.00} or delete the negative payment status on this account. \n\n\nthis credit failed to do a investigation, failed to update the comment section on all three bureaus, the bureaus failed to remove this account from my report due to no reponse from the creditor, my comment section on my credit report is the exact same since i started my disputes. The creditor has not uodated me with what i requested and failed to do a proper investigation. this creditor has a balance with a charge off, late payments on a charge off, different dates last active, please remove from all three bureaus immediately","date_sent_to_company":"2023-10-20T07:09:49.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"300XX","tags":null,"has_narrative":true,"complaint_id":"7732825","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2023-10-20T07:09:45.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Investigation took more than 30 days"},"highlight":{"complaint_what_happened":["Please <em>provide</em> <em>proof</em> of the charge off and update the balance to {$0.00} or delete the negative payment status on this account. \n\n\nthis credit <em>failed</em> to do a <em>investigation</em>, <em>failed</em> to update the comment section on all three bureaus, the bureaus <em>failed</em> to remove this account from my report due to no reponse from the creditor, my comment section on my credit report is the exact same since i started my disputes."],"issue":["Problem with a company's <em>investigation</em> <em>into</em> an existing problem"],"company_public_response":["Company has responded to the consumer and the CFPB and chooses not to <em>provide</em> a public response"],"sub_issue":["<em>Investigation</em> took more than 30 days"]},"sort":[12.8716545,"7732825"]},{"_index":"complaint-public-v1","_id":"14002235","_score":12.852783,"_source":{"product":"Debt collection","complaint_what_happened":"Transunion fail to properly investigate and provide proof of why these debts are owed or ownd","date_sent_to_company":"2025-06-10T10:31:35.000Z","issue":"False statements or representation","sub_product":"Credit card debt","zip_code":"33321","tags":null,"has_narrative":true,"complaint_id":"14002235","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-06-10T10:26:46.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Attempted to collect wrong amount"},"highlight":{"complaint_what_happened":["Transunion <em>fail</em> to properly <em>investigate</em> and <em>provide</em> <em>proof</em> of why these debts are owed or ownd"],"company_public_response":["Company has responded to the consumer and the CFPB and chooses not to <em>provide</em> a public response"]},"sort":[12.852783,"14002235"]},{"_index":"complaint-public-v1","_id":"4583925","_score":12.842696,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I have been requesting, since XX/XX/2020, verification of these alleged debts that Credit Bureaus keep reporting on my credit files. However, they have failed to investigate & obtain, as mandated by law, proof of such debts. Yet, they have continued to report & sell erroneous information about me. Credit Bureaus failed to provide me with a proper investigation as well as provide me physical proof that the account I disputed was my account. Under Section 611 ( 5 ) ( A ) of the FCRA, - they are required to promptly delete all information which can not be verified ''","date_sent_to_company":"2021-07-28T08:14:49.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"75115","tags":null,"has_narrative":true,"complaint_id":"4583925","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2021-07-28T07:59:42.000Z","state":"TX","company_public_response":null,"sub_issue":"Was not notified of investigation status or results"},"highlight":{"complaint_what_happened":["However, they have <em>failed</em> to <em>investigate</em> & obtain, as mandated by law, <em>proof</em> of such debts. Yet, they have continued to report & sell erroneous information about me. Credit Bureaus <em>failed</em> to <em>provide</em> me with a proper <em>investigation</em> as well as <em>provide</em> me physical <em>proof</em> that the account I disputed was my account. Under Section 611 ( 5 ) ( A ) of the FCRA, - they are required to promptly delete all information which can not be verified ''"],"issue":["Problem with a credit reporting company's <em>investigation</em> <em>into</em> an existing problem"],"sub_issue":["Was not notified of <em>investigation</em> status or results"]},"sort":[12.842696,"4583925"]},{"_index":"complaint-public-v1","_id":"4583926","_score":12.841311,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I have been requesting, since XX/XX/2020, verification of these alleged debts that Credit Bureaus keep reporting on my credit files. However, they have failed to investigate & obtain, as mandated by law, proof of such debts. Yet, they have continued to report & sell erroneous information about me. Credit Bureaus failed to provide me with a proper investigation as well as provide me physical proof that the account I disputed was my account. Under Section 611 ( 5 ) ( A ) of the FCRA, - they are required to promptly delete all information which can not be verified ''","date_sent_to_company":"2021-07-28T08:14:59.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"75115","tags":null,"has_narrative":true,"complaint_id":"4583926","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2021-07-28T08:14:55.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Was not notified of investigation status or results"},"highlight":{"complaint_what_happened":["However, they have <em>failed</em> to <em>investigate</em> & obtain, as mandated by law, <em>proof</em> of such debts. Yet, they have continued to report & sell erroneous information about me. Credit Bureaus <em>failed</em> to <em>provide</em> me with a proper <em>investigation</em> as well as <em>provide</em> me physical <em>proof</em> that the account I disputed was my account. Under Section 611 ( 5 ) ( A ) of the FCRA, - they are required to promptly delete all information which can not be verified ''"],"issue":["Problem with a credit reporting company's <em>investigation</em> <em>into</em> an existing problem"],"company_public_response":["Company has responded to the consumer and the CFPB and chooses not to <em>provide</em> a public response"],"sub_issue":["Was not notified of <em>investigation</em> status or results"]},"sort":[12.841311,"4583926"]},{"_index":"complaint-public-v1","_id":"5788502","_score":12.7694645,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"On XX/XX/2022, I mailed TransUnion, XXXX, and XXXX to investigate false and misleading information they are reporting to my consumer report.I need proof that an investigation was done. I asked for YOU to provide me with the following information. Who validated the alleged debt, time and date the investigation took place. and all evidence of alleged debt. I would like to the name and address of the original credit. They have fail to provide me with any proof that I owe the alleged debt.","date_sent_to_company":"2022-07-20T00:13:37.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"38632","tags":null,"has_narrative":true,"complaint_id":"5788502","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2022-07-19T23:53:48.000Z","state":"MS","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Was not notified of investigation status or results"},"highlight":{"complaint_what_happened":["On XX/XX/2022, I mailed TransUnion, XXXX, and XXXX to <em>investigate</em> false and misleading information they are reporting to my consumer report.I need <em>proof</em> that an <em>investigation</em> was done. I asked for YOU to <em>provide</em> me with the following information. Who validated the alleged debt, time and date the <em>investigation</em> took place. and all evidence of alleged debt. I would like to the name and address of the original credit. They have <em>fail</em> to <em>provide</em> me with any <em>proof</em> that I owe the alleged debt."],"issue":["Problem with a credit reporting company's <em>investigation</em> <em>into</em> an existing problem"],"company_public_response":["Company has responded to the consumer and the CFPB and chooses not to <em>provide</em> a public response"],"sub_issue":["Was not notified of <em>investigation</em> status or results"]},"sort":[12.7694645,"5788502"]},{"_index":"complaint-public-v1","_id":"5114430","_score":12.761086,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"The credit bureau failed to provide me with a proper investigation as well as provide me physical proof that the account I disputed was my account after multiple letters and phone calls.","date_sent_to_company":"2022-01-17T05:39:56.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"10467","tags":null,"has_narrative":true,"complaint_id":"5114430","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2022-01-17T00:39:52.000Z","state":"NY","company_public_response":null,"sub_issue":"Was not notified of investigation status or results"},"highlight":{"complaint_what_happened":["The credit bureau <em>failed</em> to <em>provide</em> me with a proper <em>investigation</em> as well as <em>provide</em> me physical <em>proof</em> that the account I disputed was my account after multiple letters and phone calls."],"issue":["Problem with a credit reporting company's <em>investigation</em> <em>into</em> an existing problem"],"sub_issue":["Was not notified of <em>investigation</em> status or results"]},"sort":[12.761086,"5114430"]},{"_index":"complaint-public-v1","_id":"5114426","_score":12.761086,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"The credit bureau failed to provide me with a proper investigation as well as provide me physical proof that the account I disputed was my account after multiple letters and phone calls.","date_sent_to_company":"2022-01-17T05:39:41.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"10467","tags":null,"has_narrative":true,"complaint_id":"5114426","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2022-01-17T00:26:06.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Was not notified of investigation status or results"},"highlight":{"complaint_what_happened":["The credit bureau <em>failed</em> to <em>provide</em> me with a proper <em>investigation</em> as well as <em>provide</em> me physical <em>proof</em> that the account I disputed was my account after multiple letters and phone calls."],"issue":["Problem with a credit reporting company's <em>investigation</em> <em>into</em> an existing problem"],"company_public_response":["Company has responded to the consumer and the CFPB and chooses not to <em>provide</em> a public response"],"sub_issue":["Was not notified of <em>investigation</em> status or results"]},"sort":[12.761086,"5114426"]},{"_index":"complaint-public-v1","_id":"5788503","_score":12.758179,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"On XX/XX/2022, I mailed XXXX, XXXX, and Experian to investigate false and misleading information they are reporting to my consumer report.I need proof that an investigation was done. I asked for YOU to provide me with the following information. Who validated the alleged debt, time and date the investigation took place. and all evidence of alleged debt. I would like to the name and address of the original credit. They have fail to provide me with any proof that I owe the alleged debt.","date_sent_to_company":"2022-07-20T04:13:49.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"38632","tags":null,"has_narrative":true,"complaint_id":"5788503","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2022-07-20T00:13:45.000Z","state":"MS","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Was not notified of investigation status or results"},"highlight":{"complaint_what_happened":["On XX/XX/2022, I mailed XXXX, XXXX, and Experian to <em>investigate</em> false and misleading information they are reporting to my consumer report.I need <em>proof</em> that an <em>investigation</em> was done. I asked for YOU to <em>provide</em> me with the following information. Who validated the alleged debt, time and date the <em>investigation</em> took place. and all evidence of alleged debt. I would like to the name and address of the original credit. They have <em>fail</em> to <em>provide</em> me with any <em>proof</em> that I owe the alleged debt."],"issue":["Problem with a credit reporting company's <em>investigation</em> <em>into</em> an existing problem"],"company_public_response":["Company has responded to the consumer and the CFPB and chooses not to <em>provide</em> a public response"],"sub_issue":["Was not notified of <em>investigation</em> status or results"]},"sort":[12.758179,"5788503"]},{"_index":"complaint-public-v1","_id":"5788501","_score":12.758179,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"On XX/XX/2022, I mailed XXXX, Equifax, and XXXX to investigate false and misleading information they are reporting to my consumer report.I need proof that an investigation was done. I asked for YOU to provide me with the following information. Who validated the alleged debt, time and date the investigation took place. and all evidence of alleged debt. I would like to the name and address of the original credit. They have fail to provide me with any proof that I owe the alleged debt.","date_sent_to_company":"2022-07-20T04:13:49.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"38632","tags":null,"has_narrative":true,"complaint_id":"5788501","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2022-07-20T00:13:45.000Z","state":"MS","company_public_response":null,"sub_issue":"Was not notified of investigation status or results"},"highlight":{"complaint_what_happened":["On XX/XX/2022, I mailed XXXX, Equifax, and XXXX to <em>investigate</em> false and misleading information they are reporting to my consumer report.I need <em>proof</em> that an <em>investigation</em> was done. I asked for YOU to <em>provide</em> me with the following information. Who validated the alleged debt, time and date the <em>investigation</em> took place. and all evidence of alleged debt. I would like to the name and address of the original credit. They have <em>fail</em> to <em>provide</em> me with any <em>proof</em> that I owe the alleged debt."],"issue":["Problem with a credit reporting company's <em>investigation</em> <em>into</em> an existing problem"],"sub_issue":["Was not notified of <em>investigation</em> status or results"]},"sort":[12.758179,"5788501"]},{"_index":"complaint-public-v1","_id":"5114429","_score":12.758038,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"The credit bureau failed to provide me with a proper investigation as well as provide me physical proof that the account I disputed was my account after multiple letters and phone calls.","date_sent_to_company":"2022-01-17T05:39:56.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"10467","tags":null,"has_narrative":true,"complaint_id":"5114429","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2022-01-17T00:39:52.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Was not notified of investigation status or results"},"highlight":{"complaint_what_happened":["The credit bureau <em>failed</em> to <em>provide</em> me with a proper <em>investigation</em> as well as <em>provide</em> me physical <em>proof</em> that the account I disputed was my account after multiple letters and phone calls."],"issue":["Problem with a credit reporting company's <em>investigation</em> <em>into</em> an existing problem"],"company_public_response":["Company has responded to the consumer and the CFPB and chooses not to <em>provide</em> a public response"],"sub_issue":["Was not notified of <em>investigation</em> status or results"]},"sort":[12.758038,"5114429"]},{"_index":"complaint-public-v1","_id":"3320184","_score":12.734696,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Ive reached out to transunion via mail, I sent certified and notarized letters on three different occasions, I sent my fourth round of letters XX/XX/2019. Im requesting that they provide proof of numerous unverified accounts and late payments they are reporting and they continue respond and say its verified but they have failed to provide proof to support their investigation, per FCRA they are required to have signed documents/verifiable proof. I am demanding they conduct a real investigation and not use XXXX.","date_sent_to_company":"2019-07-27T06:57:59.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"98031","tags":null,"has_narrative":true,"complaint_id":"3320184","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2019-07-27T02:17:23.000Z","state":"WA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["Im requesting that they <em>provide</em> <em>proof</em> of numerous unverified accounts and late payments they are reporting and they continue respond and say its verified but they have <em>failed</em> to <em>provide</em> <em>proof</em> to support their <em>investigation</em>, per FCRA they are required to have signed documents/verifiable <em>proof</em>. I am demanding they conduct a real <em>investigation</em> and not use XXXX."],"issue":["Problem with a credit reporting company's <em>investigation</em> <em>into</em> an existing problem"],"company_public_response":["Company has responded to the consumer and the CFPB and chooses not to <em>provide</em> a public response"],"sub_issue":["<em>Their</em> <em>investigation</em> did not fix an error on your report"]},"sort":[12.734696,"3320184"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":34585,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":34585}]}},"product":{"doc_count":34585,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting or other personal consumer reports","doc_count":22157,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":22009},{"key":"Other personal consumer 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