{"took":1022,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":410779,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"14806489","_score":10.274179,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am writing to formally dispute the late payment entry listed on my credit report for the account XXXX with bridgecrest. \nThis entry appears to be inaccurate, and I kindly request that it be investigated and subsequently removed from my credit report. The late payment is reported for the month of XXXX and XXXX, and I believe it was reported in error due to a processing error. The payment was made on time. I have never missed a payment. According to the Fair Credit Reporting Act, I am entitled to dispute inaccuracies in my credit report. I respectfully request that you investigate this matter and correct my credit report as necessary. Please inform me of the results of your investigation and any actions taken. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely,","date_sent_to_company":"2025-07-22T17:35:04.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"02169","tags":"Servicemember","has_narrative":true,"complaint_id":"14806489","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-07-22T17:30:16.000Z","state":"MA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["According to the Fair Credit <em>Reporting</em> Act, I am entitled to dispute inaccuracies in my credit <em>report</em>. I respectfully request that you <em>investigate</em> this matter and correct my credit <em>report</em> as necessary. Please inform me of the results of <em>your</em> <em>investigation</em> and any actions taken. Thank you for <em>your</em> attention to this matter. I look forward to <em>your</em> prompt response. Sincerely,"],"issue":["Improper use of <em>your</em> <em>report</em>"],"sub_issue":["Reporting company used <em>your</em> <em>report</em> improperly"]},"sort":[10.274179,"14806489"]},{"_index":"complaint-public-v1","_id":"14804845","_score":10.274179,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am writing to formally dispute the late payment entry listed on my credit report for the account XXXX with XXXX \nThis entry appears to be inaccurate, and I kindly request that it be investigated and subsequently removed from my credit report. The late payment is reported for the month of XXXX and XXXX, and I believe it was reported in error due to a processing error. The payment was made on time. I have never missed a payment. According to the Fair Credit Reporting Act, I am entitled to dispute inaccuracies in my credit report. I respectfully request that you investigate this matter and correct my credit report as necessary. Please inform me of the results of your investigation and any actions taken. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely,","date_sent_to_company":"2025-07-22T17:30:00.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"02169","tags":null,"has_narrative":true,"complaint_id":"14804845","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-07-22T17:23:36.000Z","state":"MA","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["According to the Fair Credit <em>Reporting</em> Act, I am entitled to dispute inaccuracies in my credit <em>report</em>. I respectfully request that you <em>investigate</em> this matter and correct my credit <em>report</em> as necessary. Please inform me of the results of <em>your</em> <em>investigation</em> and any actions taken. Thank you for <em>your</em> attention to this matter. I look forward to <em>your</em> prompt response. Sincerely,"],"issue":["Improper use of <em>your</em> <em>report</em>"],"sub_issue":["Reporting company used <em>your</em> <em>report</em> improperly"]},"sort":[10.274179,"14804845"]},{"_index":"complaint-public-v1","_id":"12052787","_score":10.252151,"_source":{"product":"Debt collection","complaint_what_happened":"I am writing to formally dispute the validity of the debt listed on my credit report. I believe this debt does not belong to me, and I am requesting a thorough investigation to correct this error. \n\nI have no knowledge of this debt and did not authorize or incur any charges related to it. I kindly request that you investigate this matter and remove this erroneous debt from my credit report. \n\n\nPlease confirm that you have received this dispute and inform me of the outcome once your investigation is complete. I would appreciate prompt action to rectify this error, as it is negatively affecting my credit report. \n\nThank you for your attention to this matter. I look forward to your timely response.","date_sent_to_company":"2025-02-13T18:47:08.000Z","issue":"Written notification about debt","sub_product":"Telecommunications debt","zip_code":"554XX","tags":null,"has_narrative":true,"complaint_id":"12052787","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CL Holdings LLC","date_received":"2025-02-13T17:52:14.000Z","state":"MN","company_public_response":null,"sub_issue":"Didn't receive enough information to verify debt"},"highlight":{"complaint_what_happened":["Please confirm that you have received this dispute and inform me of the outcome once <em>your</em> <em>investigation</em> is complete. I would appreciate prompt action to rectify this <em>error</em>, as it is negatively affecting my credit <em>report</em>. \n\nThank you for <em>your</em> attention to this matter. I look forward to <em>your</em> timely response."]},"sort":[10.252151,"12052787"]},{"_index":"complaint-public-v1","_id":"6752571","_score":10.220638,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Investigation took more than 30 days Was not notified of investigation status or results Their investigation did not fix an error on your report","date_sent_to_company":"2023-03-26T18:01:59.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"90220","tags":null,"has_narrative":true,"complaint_id":"6752571","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2023-03-26T17:54:31.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Investigation took more than 30 days"},"highlight":{"complaint_what_happened":["<em>Investigation</em> took more than 30 days Was not notified of <em>investigation</em> status or results Their <em>investigation</em> did not fix an <em>error</em> on <em>your</em> <em>report</em>"],"issue":["Problem with a credit reporting company's <em>investigation</em> into an existing problem"],"sub_issue":["<em>Investigation</em> took more than 30 days"]},"sort":[10.220638,"6752571"]},{"_index":"complaint-public-v1","_id":"6752401","_score":10.220638,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Investigation took more than 30 days Was not notified of investigation status or results Their investigation did not fix an error on your report","date_sent_to_company":"2023-03-26T18:14:53.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"90220","tags":null,"has_narrative":true,"complaint_id":"6752401","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2023-03-26T18:11:29.000Z","state":"CA","company_public_response":null,"sub_issue":"Investigation took more than 30 days"},"highlight":{"complaint_what_happened":["<em>Investigation</em> took more than 30 days Was not notified of <em>investigation</em> status or results Their <em>investigation</em> did not fix an <em>error</em> on <em>your</em> <em>report</em>"],"issue":["Problem with a credit reporting company's <em>investigation</em> into an existing problem"],"sub_issue":["<em>Investigation</em> took more than 30 days"]},"sort":[10.220638,"6752401"]},{"_index":"complaint-public-v1","_id":"6752211","_score":10.215094,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Investigation took more than 30 days Was not notified of investigation status or results Their investigation did not fix an error on your report","date_sent_to_company":"2023-03-26T18:07:29.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"90220","tags":null,"has_narrative":true,"complaint_id":"6752211","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2023-03-26T18:03:56.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Investigation took more than 30 days"},"highlight":{"complaint_what_happened":["<em>Investigation</em> took more than 30 days Was not notified of <em>investigation</em> status or results Their <em>investigation</em> did not fix an <em>error</em> on <em>your</em> <em>report</em>"],"issue":["Problem with a credit reporting company's <em>investigation</em> into an existing problem"],"sub_issue":["<em>Investigation</em> took more than 30 days"]},"sort":[10.215094,"6752211"]},{"_index":"complaint-public-v1","_id":"8964807","_score":10.209143,"_source":{"product":"Credit card","complaint_what_happened":"Account Number Ending In : XXXX Claim ID : XXXX Dispute Type : Credit - ATM Partial Non-Dispense Date Error Reported : XXXX Claim Amount : {$360.00} Dear XXXX XXXX, XXXX completed our investigation of your billing inquiry, and weve determined that no billing error occurred. \n\nAs part of our investigation, a review of our systems was performed in addition to information provided during the claim filing process. As applicable, we coordinate with other financial institutions, merchants, and networks as part of the claim review. \n\nThe disputed amount, {$360.00} will be included in the payment amount due on your next statement as of XXXX. \n\nWe apologize for any inconvenience you may have experienced. If you have any additional questions or need further assistance, feel free to contact us at any time. \n\nSincerely, Chime Disputes Team Account Number Ending In : XXXX Claim ID : XXXX Dispute Type : Credit - ATM Partial Non-Dispense Date Error Reported : XXXX Claim Amount : {$360.00} Dear XXXX XXXX, XXXX completed our investigation of your billing inquiry, and weve determined that no billing error occurred. \n\nAs part of our investigation, a review of our systems was performed in addition to information provided during the claim fili Account Number Ending In : XXXX Claim ID : XXXX Dispute Type : Credit - ATM Partial Non-Dispense Date Error Reported : XXXX Claim Amount : {$380.00} Dear XXXX XXXX, XXXX completed our investigation of your billing inquiry, and weve determined that no billing error occurred. \n\nAs part of our investigation, a review of our systems was performed in addition to information provided during the claim filing process. As applicable, we coordinate with other financial institutions, merchants, and networks as part of the claim review. \n\nThe disputed amount, {$380.00} will be included in the payment amount due on your next statement as of XXXX. \n\nWe apologize for any inconvenience you may have experienced. If you have any additional questions or need further assistance, feel free to contact us at any time. \n\nSincerely, Chime Disputes Team Account Number Ending In : XXXX Claim ID : XXXX Dispute Type : Credit - ATM Partial Non-Dispense Date Error Reported : XXXX Claim Amount : {$5.00} Dear XXXX XXXX, Weve completed our investigation of your billing inquiry, and weve determined that no billing error occurred. \n\nAs part of our investigation, a review of our systems was performed in addition to information provided during the claim filing process. As applicable, we coordinate with other financial institutions, merchants, and networks as part of the claim review. \n\nThe disputed amount, {$5.00} will be included in the payment amount due on your next statement as of XXXX. \n\nWe apologize for any inconvenience you may have experienced. If you have any additional questions or need further assistance, feel free to contact us at any time. \n\nSincerely, Chime Disputes Team","date_sent_to_company":"2024-05-08T22:44:43.000Z","issue":"Closing your account","sub_product":"General-purpose credit card or charge card","zip_code":"45240","tags":null,"has_narrative":true,"complaint_id":"8964807","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Chime Financial Inc","date_received":"2024-05-08T22:14:52.000Z","state":"OH","company_public_response":null,"sub_issue":"Company closed your account"},"highlight":{"complaint_what_happened":["Sincerely, Chime Disputes Team Account Number Ending In : XXXX Claim ID : XXXX Dispute Type : Credit - ATM Partial Non-Dispense Date <em>Error</em> <em>Reported</em> : XXXX Claim Amount : {$360.00} Dear XXXX XXXX, XXXX completed our <em>investigation</em> of <em>your</em> billing inquiry, and weve determined that no billing <em>error</em> occurred."],"issue":["Closing <em>your</em> account"],"sub_issue":["Company closed <em>your</em> account"]},"sort":[10.209143,"8964807"]},{"_index":"complaint-public-v1","_id":"14024352","_score":10.1896105,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am rewriting to EQUIFAX to formally redispute the accuracy of certain information in my credit report, which I obtained. Pursuant to 15 USC 1681i ( a ) ( 1 ) of the Fair Credit Reporting Act ( FCRA ), I demand an immediate, thorough, and good-faith investigation. I know that EQUIFAX fined Equifax {$15.00} XXXX for failing to address credit report errors and not conducting adequate investigations in response to consumer disputes.. Given these serious violations, I expect my dispute to be handled in full compliance with the FCRA, including : 1.A complete and reasonable investigation within the 30-day period, as mandated by law. 2.A detailed explanation of your findings and the actions taken to correct any errors.\n\n3.The provision of a free updated credit report reflecting the corrections made. I have enclosed supporting documentation to substantiate my claim, which should assist in your investigation. Failure to properly investigate and correct these errors will leave me no choice but to escalate my complaint to regulatory authorities, and my state attorney generals office, and to seek legal remedies for damages caused by your agencys failure to comply with the law.","date_sent_to_company":"2025-06-11T15:55:57.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"33467","tags":null,"has_narrative":true,"complaint_id":"14024352","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-06-11T15:43:11.000Z","state":"FL","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Given these serious violations, I expect my dispute to be handled in full compliance with the FCRA, including : 1.A complete and reasonable <em>investigation</em> within the 30-day period, as mandated by law. 2.A detailed explanation of <em>your</em> findings and the actions taken to correct any <em>errors</em>.\n\n3.The provision of a free updated credit <em>report</em> reflecting the corrections made. I have enclosed supporting documentation to substantiate my claim, which should assist in <em>your</em> <em>investigation</em>."],"issue":["Improper use of <em>your</em> <em>report</em>"],"sub_issue":["Reporting company used <em>your</em> <em>report</em> improperly"]},"sort":[10.1896105,"14024352"]},{"_index":"complaint-public-v1","_id":"14809026","_score":10.151783,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Subject : Dispute of Late Payment entry I am writing to formally dispute the late payment entry listed on my credit report for the account XXXX with bridgecrest. This entry appears to be inaccurate, and I kindly request that it be investigated and subsequently removed from my credit report. \n\nThe late payment is reported for the month of XXXX and XXXX, and I believe it was reported in error due to a processing error. The payment was made on time. I have never missed a payment. \nAccording to the Fair Credit Reporting Act, I am entitled to dispute inaccuracies in my credit report. I respectfully request that you investigate this matter and correct my credit report as necessary. Please inform me of the results of your investigation and any actions taken. \n\nThank you for your attention to this matter. I look forward to your prompt response. \n\nSincerely,","date_sent_to_company":"2025-07-22T17:23:09.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"02169","tags":null,"has_narrative":true,"complaint_id":"14809026","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-07-22T16:58:44.000Z","state":"MA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["According to the Fair Credit <em>Reporting</em> Act, I am entitled to dispute inaccuracies in my credit <em>report</em>. I respectfully request that you <em>investigate</em> this matter and correct my credit <em>report</em> as necessary. Please inform me of the results of <em>your</em> <em>investigation</em> and any actions taken. \n\nThank you for <em>your</em> attention to this matter. I look forward to <em>your</em> prompt response. \n\nSincerely,"],"issue":["Improper use of <em>your</em> <em>report</em>"],"sub_issue":["Reporting company used <em>your</em> <em>report</em> improperly"]},"sort":[10.151783,"14809026"]},{"_index":"complaint-public-v1","_id":"10974182","_score":10.084218,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Subject : Dispute of Inaccurate Information on Credit Report Dear Sir/Madam , I am writing to dispute an error on my credit report, which I recently received from your bureau. \nThe inaccurate information concerns XXXXXXXX XXXX XXXXXXXX XXXX. \nUpon reviewing my credit reports from the other two major bureaus- XXXX and XXXX found that this information is not reflected on those reports. The inconsistency between the reports from your bureau and the others leads me to believe that the information being reported on my file with your bureau is incorrect. \nI respectfully request that you conduct a thorough investigation of this matter and correct the error on my credit file. Under the Fair Credit Reporting Act, you are required to investigate and resolve disputes within 30 days of receipt of this letter. Please inform me of the outcome of your investigation and send me a corrected copy of my credit report if changes are made. \nI have provided a proof of the deleted items as well as my identification. \nThank you for your prompt attention to this matter. I look forward to your response.","date_sent_to_company":"2024-11-30T01:17:57.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"33055","tags":null,"has_narrative":true,"complaint_id":"10974182","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-11-30T01:14:11.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["The inconsistency between the <em>reports</em> from <em>your</em> bureau and the others leads me to believe that the information being <em>reported</em> on my file with <em>your</em> bureau is incorrect. \nI respectfully request that you conduct a thorough <em>investigation</em> of this matter and correct the <em>error</em> on my credit file. Under the Fair Credit <em>Reporting</em> Act, you are required to <em>investigate</em> and resolve disputes within 30 days of receipt of this letter."],"issue":["Improper use of <em>your</em> <em>report</em>"],"sub_issue":["Reporting company used <em>your</em> <em>report</em> improperly"]},"sort":[10.084218,"10974182"]},{"_index":"complaint-public-v1","_id":"15928741","_score":10.066774,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"The investigation did not fix an error on your report","date_sent_to_company":"2025-09-14T23:47:35.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"317XX","tags":null,"has_narrative":true,"complaint_id":"15928741","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-09-14T23:43:52.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["The <em>investigation</em> did not fix an <em>error</em> on <em>your</em> <em>report</em>"],"issue":["Problem with a company's <em>investigation</em> into an existing problem"],"sub_issue":["Their <em>investigation</em> did not fix an <em>error</em> on <em>your</em> <em>report</em>"]},"sort":[10.066774,"15928741"]},{"_index":"complaint-public-v1","_id":"17372265","_score":10.055743,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"The investigation did not fix an error on your report","date_sent_to_company":"2025-11-19T14:32:52.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"29715","tags":"Servicemember","has_narrative":true,"complaint_id":"17372265","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-11-19T14:32:23.000Z","state":"SC","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["The <em>investigation</em> did not fix an <em>error</em> on <em>your</em> <em>report</em>"],"issue":["Problem with a company's <em>investigation</em> into an existing problem"],"sub_issue":["Their <em>investigation</em> did not fix an <em>error</em> on <em>your</em> <em>report</em>"]},"sort":[10.055743,"17372265"]},{"_index":"complaint-public-v1","_id":"15964197","_score":10.055743,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"The investigation did not fix an error on your report","date_sent_to_company":"2025-09-16T12:49:57.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"317XX","tags":null,"has_narrative":true,"complaint_id":"15964197","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-09-16T12:46:01.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["The <em>investigation</em> did not fix an <em>error</em> on <em>your</em> <em>report</em>"],"issue":["Problem with a company's <em>investigation</em> into an existing problem"],"sub_issue":["Their <em>investigation</em> did not fix an <em>error</em> on <em>your</em> <em>report</em>"]},"sort":[10.055743,"15964197"]},{"_index":"complaint-public-v1","_id":"15965997","_score":10.050492,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"The investigation did not fix an error on your report","date_sent_to_company":"2025-09-16T12:02:35.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"31601","tags":null,"has_narrative":true,"complaint_id":"15965997","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-09-16T12:02:08.000Z","state":"GA","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["The <em>investigation</em> did not fix an <em>error</em> on <em>your</em> <em>report</em>"],"issue":["Problem with a company's <em>investigation</em> into an existing problem"],"sub_issue":["Their <em>investigation</em> did not fix an <em>error</em> on <em>your</em> <em>report</em>"]},"sort":[10.050492,"15965997"]},{"_index":"complaint-public-v1","_id":"15800296","_score":10.050492,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Their investigation did not fix error on your report","date_sent_to_company":"2025-09-08T18:00:34.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"70114","tags":null,"has_narrative":true,"complaint_id":"15800296","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-09-08T17:49:28.000Z","state":"LA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["Their <em>investigation</em> did not fix <em>error</em> on <em>your</em> <em>report</em>"],"issue":["Problem with a company's <em>investigation</em> into an existing problem"],"sub_issue":["Their <em>investigation</em> did not fix an <em>error</em> on <em>your</em> <em>report</em>"]},"sort":[10.050492,"15800296"]},{"_index":"complaint-public-v1","_id":"15799957","_score":10.050492,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Their investigation did not fix error on your report","date_sent_to_company":"2025-09-08T18:00:30.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"70114","tags":null,"has_narrative":true,"complaint_id":"15799957","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions 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