{"took":1141,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":1194490,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"19659515","_score":21.069536,"_source":{"product":"Mortgage","complaint_what_happened":"I am reporting a property purchased using an FHA loan that contains serious safety, environmental, and public health hazards. \nProperty Information : Address : XXXX XXXX XXXX XXXX, XXXX, Virginia XXXX FHA Loan Lender : First Horizon Bank Closing Date : XX/XX/year> Issues Identified : Unsafe electrical wiring and asbestos throughout the home. \nThere is no functioning septic system, and sewage is draining into the creek and ground. This has been confirmed verbally by the XXXX XXXX, Virginia XXXX Department, who are preparing an official report. Agencies may contact them directly for verification. \nThere exists a written certificate stating the septic system is in good working order, which is false. \nThese issues were present at the time of the loan approval and pose serious public health, environmental, and safety risks, especially as I have a XXXX child and am expecting a baby anytime. \nAgencies I have Contacted So Far : FHA / HUD regarding appraisal and loan compliance HUD XXXX of XXXX XXXX ( XXXX ) initial inquiry DPOR ( Virginia Department of XXXX and XXXX Regulation ) regarding appraiser and inspection issues CFPB ( Consumer Financial Protection Bureau ) mortgage complaint XXXX XXXX XXXX XXXX XXXX for advice and representation options ( which they can not help me XXXX XXXX XXXX XXXX Department confirmed septic system and sewage issues ; official report pending Documentation Attached : False septic certificate FHA XXXX report XXXX XXXX Department report will be forwarded when received ) Requested Action : I am requesting an urgent investigation into : Compliance with FHA Minimum Property Standards Possible lender or appraiser misconduct Environmental hazards and violations Enforcement actions to prevent further harm I am submitting this complaint because I am unable to afford legal representation, and I am seeking immediate assistance to address this unsafe property and protect public health. \nThank you for your attention to this serious matter. Please confirm receipt of this complaint and advise on next steps. \nSincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX Telephone : XXXX","date_sent_to_company":"2026-02-20T18:24:19.000Z","issue":"Closing on a mortgage","sub_product":"FHA mortgage","zip_code":"242XX","tags":null,"has_narrative":true,"complaint_id":"19659515","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FIRST HORIZON BANK","date_received":"2026-02-20T18:14:01.000Z","state":"VA","company_public_response":null,"sub_issue":"Closing disclosure or other related disclosures"},"highlight":{"complaint_what_happened":["These issues were present at the time of the loan approval and pose serious public <em>health</em>, <em>environmental</em>, and <em>safety</em> risks, especially as I have a XXXX child and am expecting a baby anytime."],"sub_issue":["Closing disclosure or other <em>related</em> disclosures"]},"sort":[21.069536,"19659515"]},{"_index":"complaint-public-v1","_id":"13969521","_score":20.68365,"_source":{"product":"Checking or savings account","complaint_what_happened":"Contacted Capitol One due to violation of XXXX service agreement Claim XXXX XXXX XXXXXXXX Amount Disputed : {$1500.00} Merchant : XXXX Dear Capital One Claims Department, Credit was not given although multiple forms of proof were submitted including documentation Airbnb provided showing reimbursement and violation of their own policy. A summary, with supporting exhibits, for proper escalated was provided. \nSUMMARY OF VIOLATIONS AND EVIDENCE - XXXX violated its own safety and privacy policy. I was subjected to an unauthorized entry, harmful environmental conditions, and a lack of safety protocols. ( See Exhibit AA : XXXX 's cleanliness, privacy, and safety failure including admission of policy violation. ) - XXXX closed valid support complaints and ignored requests for resolution between XXXX XXXX XXXX. ( See Exhibit B : Complaint dismissals and unresponsiveness. )","date_sent_to_company":"2025-06-09T07:10:32.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"920XX","tags":null,"has_narrative":true,"complaint_id":"13969521","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2025-06-09T06:51:10.000Z","state":"CA","company_public_response":null,"sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["SUMMARY OF VIOLATIONS AND EVIDENCE - XXXX violated its own <em>safety</em> and privacy policy. I was subjected to an unauthorized entry, harmful <em>environmental</em> conditions, and a lack of <em>safety</em> protocols. ( See Exhibit AA : XXXX 's cleanliness, privacy, and <em>safety</em> failure including admission of policy violation. ) - XXXX closed valid support complaints and ignored requests for resolution between XXXX XXXX XXXX. ( See Exhibit B : Complaint dismissals and unresponsiveness. )"]},"sort":[20.68365,"13969521"]},{"_index":"complaint-public-v1","_id":"16315200","_score":18.730877,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"I am submitting this complaint regarding a disputed transaction involving Affirm and a company doing business as XXXX XXXX XXXX. The product in question is a hydrogen/oxygen inhalation machine, marketed using medical-sounding language and U.S.-referencing branding ( XXXX XXXX XXXX ) all of which strongly XXXX domestic manufacturing and compliance with XXXX safety standards. \nHowever, the product was shipped from XXXX, and no disclosure was made during checkout that it would originate from abroad. There was also no visible disclaimer regarding the sellers XXXX XXXX XXXX during checkout it had to be found manually within the website. For a high-cost purchase with health-related implications, this lack of transparency was extremely concerning. \nAfter receiving shipping confirmation, I discovered what appears to be the exact same machine sold on XXXX for under {$1200.00}, including identical casing, specifications, and interface. By comparison, I was charged {$4900.00} + tax ( ~ {$5300.00} ), with total Affirm financing obligations close to {$6000.00}. \nThe XXXX XXXX website describes this machine as delivering 99.99 % pure hydrogen using advanced XXXX  technology, and offering various health-related benefits, including hydration, skin therapy, and more. These are serious medical-adjacent claims, but no documentation was ever provided by the seller to validate them. I specifically requested technical specifications, third-party testing data, safety certifications, or material disclosures, but received none. \nThis raises significant safety concerns. Machines of this nature involve chemical processes and generate gases that are directly inhaled. The internal materials used in electrolysis components ( e.g., XXXX  membranes, tubing, reservoirs ) are critically important, and without transparency on their composition, there is a serious risk of contamination or toxic exposure. The seller failed to provide even the most basic documentation to confirm that the materials used are biocompatible or safe for repeated human exposure. \nThe branding and language used on the website were intentionally misleading. At no point was it made clear this was a generic, unregulated device from overseas. Affirm, despite multiple dispute submissions, refused to consider product legitimacy or safety, instead defaulting to the merchants no refund policy. In XXXX response, Affirm even acknowledged that terms like medical-grade were used without actual medical qualification. \nAs of today : I have opened a formal dispute with my bank, which is currently under review. \nAffirm has begun sending past-due notices, and the payment has been labeled as late, despite the unresolved and ongoing nature of the dispute raising the risk of damage to my credit or involvement of collections. \nThe machine remains sealed, unused, and available for return. \nI am formally submitting this complaint to the CFPB, XXXX XXXX XXXX XXXX XXXX ), and will file with the FTC when their submission system is available. I am also considering escalating this to the California Attorney General. \nRequested Action I respectfully request that this case be reviewed under the following categories : Consumer fraud / deceptive practices False advertising Misleading product origin and representation Unsubstantiated health and safety claims Failure of lender to uphold consumer protection standards Given the lack of documentation, the false implications of XXXX regulation, and Affirms unwillingness to consider product legitimacy in dispute resolution, I believe this case represents a failure in responsible lending and a potentially dangerous misrepresentation of product safety.","date_sent_to_company":"2025-10-03T04:31:31.000Z","issue":"Problem when making payments","sub_product":"Installment loan","zip_code":"33137","tags":null,"has_narrative":true,"complaint_id":"16315200","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Affirm Holdings, Inc","date_received":"2025-10-03T04:07:43.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["The XXXX XXXX website describes this machine as delivering 99.99 % pure hydrogen using advanced XXXX  technology, and offering various <em>health-related</em> benefits, including hydration, skin therapy, and more. These are serious medical-adjacent claims, but no documentation was ever provided by the seller to validate them. I specifically requested technical specifications, third-party testing data, <em>safety</em> certifications, or material disclosures, but received none."]},"sort":[18.730877,"16315200"]},{"_index":"complaint-public-v1","_id":"18880636","_score":17.585629,"_source":{"product":"Mortgage","complaint_what_happened":"I am submitting this complaint due to Select Portfolio Servicings failure to acknowledge, investigate, or properly respond to a documented casualty loss and material impairment of mortgage collateral, despite being placed on actual notice. \n\nBackground and Loss Event On XX/XX/XXXX, the mortgaged property sustained a fire loss. As a direct result of this casualty, independent environmental consulting firms conducted testing and laboratory analysis confirming : Dioxins and furans ( toxic persistent organic pollutants ) Asbestos-containing materials These hazardous substances render the property uninhabitable and unsafe under environmental and health standards. The structure can not be occupied, repaired, or restored without extensive regulated remediation and/or demolition. \n\nXX/XX/XXXX, XXXX XXXXXXXX XXXX XXXX XXXX XXXX has been formally notified of the hazardous and unlivable condition of the property and provided with environmental test analyses. \n\nAs a direct result : The Homestead Exemption has been removed, reflecting that the property is no longer habitable nor eligible as a primary residence XXXX XXXX XXXX XXXX has scheduled an on-site reassessment to determine the impaired value of the property This governmental action constitutes independent confirmation that the collateral no longer meets standards for residential occupancy or valuation. \n\nImpairment of Collateral and Lender Risk Due to : Fire damage, Confirmed toxic contamination ( dioxins, furans ), Confirmed asbestos, Regulatory remediation requirements, Insurance carrier refusal to fund restoration, and Tax authority recognition of uninhabitability, The property is now classified as environmentally impaired real estate. The cost of remediation and/or demolition is expected to meet or exceed the pre-loss value, substantially impairing the lenders security interest. \n\nThis condition constitutes : Loss of collateral value Impaired security Casualty loss impacting lien protection","date_sent_to_company":"2026-01-21T03:46:12.000Z","issue":"Trouble during payment process","sub_product":"Conventional home mortgage","zip_code":"71106","tags":null,"has_narrative":true,"complaint_id":"18880636","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SELECT PORTFOLIO SERVICING, INC.","date_received":"2026-01-21T03:02:27.000Z","state":"LA","company_public_response":null,"sub_issue":"Trying to communicate with the company to fix an issue while managing or servicing your loan"},"highlight":{"complaint_what_happened":["As a direct result of this casualty, independent <em>environmental</em> consulting firms conducted testing and laboratory analysis confirming : Dioxins and furans ( toxic persistent organic pollutants ) Asbestos-containing materials These hazardous substances render the property uninhabitable and unsafe under <em>environmental</em> and <em>health</em> standards. The structure can not be occupied, repaired, or restored without extensive regulated remediation and/or demolition."]},"sort":[17.585629,"18880636"]},{"_index":"complaint-public-v1","_id":"19693733","_score":17.27173,"_source":{"product":"Credit card","complaint_what_happened":"I booked a travel package to the XXXX XXXX through the Capital One XXXX  portal using my XXXX XXXX XXXX XXXX. \n\nI selected this product and booking platform specifically because Capital One markets XXXX XXXX as providing premium travel protections and peace of mind when travel does not go as planned. \n\nUpon arrival at the resort, we encountered a significant mold issue affecting the ventilation system across multiple rooms. This created a legitimate health risk for my wife, who has medical conditions that are severely aggravated by mold exposure and began experiencing allergic reactions shortly after arrival. \n\nThe hotel acknowledged the issue and offered to change rooms, but the problem appeared systemic within the ventilation system, making relocation ineffective. \n\nI contacted Capital One XXXX and XXXX XXXX support expecting coordinated assistance in light of a health-related disruption while abroad. \n\nInstead, I spent over four hours on international calls being transferred repeatedly between travel portal support, member services, and insurance representatives. Each department disclaimed responsibility, and no coordinated assistance was provided.\n\nIn practice : The travel portal functioned solely as a transactional booking platform The insurance coverage was far more limited than the premium positioning suggests There was no escalation pathway for urgent health-related travel issues Despite XXXX XXXX being marketed as offering protection when travel does not go as planned, no meaningful support was available when a real health risk arose at lodging booked through its platform. \n\nWe were ultimately forced to manage the situation ourselves until the resort arranged professional sterilization of the ventilation system. \n\nThe support available differed materially from the expectations reasonably created by XXXX XXXX marketing emphasizing protection and peace of mind during travel disruptions ( ie transfer to another equivalent resort in the area ).\n\nThis raises concern that the products branding may create a level of consumer reliance that is not operationally supported in situations involving health or safety risks.","date_sent_to_company":"2026-02-22T23:52:13.000Z","issue":"Advertising and marketing, including promotional offers","sub_product":"General-purpose credit card or charge card","zip_code":"30068","tags":null,"has_narrative":true,"complaint_id":"19693733","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2026-02-22T23:39:56.000Z","state":"GA","company_public_response":null,"sub_issue":"Confusing or misleading advertising about the credit card"},"highlight":{"complaint_what_happened":["This raises concern that the products branding may create a level of consumer reliance that is not operationally supported in situations involving <em>health</em> or <em>safety</em> risks."]},"sort":[17.27173,"19693733"]},{"_index":"complaint-public-v1","_id":"17917331","_score":17.24827,"_source":{"product":"Checking or savings account","complaint_what_happened":"Issue : Wells Fargo reversed a provisional credit of {$200.00} even though the merchant ( XXXX XXXX XXXX  ) promised me a refund after a safety incident involving my XXXX cousin. The reversal caused my account to become overdrawn. \n\nFull Explanation : On the date of the incident, I attended XXXX XXXX XXXX attraction with my cousin, who has XXXX and does not like to be touched. During the event, XXXX of the scare actors jumped out and physically grabbed her, which caused her extreme XXXX. \nThis was a physical safety incident involving a XXXX individual not a simple customer service issue. \n\nImmediately after the incident, I spoke with staff on-site. The staff member acknowledged the incident, admitted fault, and promised me a full refund of {$200.00}. I was told it would be processed internally and that they would document it. \n\nAfter several days without a refund, I attempted to contact the merchant repeatedly. Most of my calls were ignored. On the XXXX occasion they answered, they told me they did not have an incident report and refused to issue the refund, even though a staff member had promised XXXX. They stopped responding after that. \n\nBecause the business was unresponsive and directly contradicted what their own employee promised, I filed a dispute with Wells Fargo. Wells Fargo initially gave me a provisional credit. \n\nWeeks later, Wells Fargo reversed the provisional credit even though I told them clearly that : The merchant promised a refund The merchant acknowledged their employee caused the physical incident The merchant is refusing to communicate or provide the promised report I provided all information available to me The merchants refusal to cooperate is outside my control Wells Fargo told me to keep trying to contact the merchant, even though the merchant is ignoring calls, which prevented me from submitting additional documentation. \n\nNow, because of the reversal, my account is showing a negative balance, which is unfair and financially damaging when the merchant is the party refusing to cooperate. \n\nMy concern : Wells Fargo closed the dispute without conducting a full investigation and without considering that this is a merchant misrepresentation and safety-related refund promise, not a typical billing disagreement. \nI am being penalized because the merchant refuses to communicate. \n\nThis is a situation involving safety, XXXX XXXX and a merchants broken promise. It should not be treated as a normal service dispute.","date_sent_to_company":"2025-11-26T14:49:15.000Z","issue":"Problem caused by your funds being low","sub_product":"Checking account","zip_code":"32751","tags":null,"has_narrative":true,"complaint_id":"17917331","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2025-11-26T14:43:00.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Overdrafts and overdraft fees"},"highlight":{"complaint_what_happened":["My concern : Wells Fargo closed the dispute without conducting a full <em>investigation</em> and without considering that this is a merchant misrepresentation and <em>safety</em>-<em>related</em> refund promise, not a typical billing disagreement. \nI am being penalized because the merchant refuses to communicate. \n\nThis is a situation involving <em>safety</em>, XXXX XXXX and a merchants broken promise. It should not be treated as a normal service dispute."]},"sort":[17.24827,"17917331"]},{"_index":"complaint-public-v1","_id":"12906656","_score":16.920652,"_source":{"product":"Debt collection","complaint_what_happened":"Subject : Unauthorized Disclosure of Medical Debt via Text Message Description of Issue : I received a text message from a collection agency regarding a medical debt. The message included sensitive information and was sent without verifying my identity or confirming whether they had reached the correct person. I believe this may constitute a violation of the Fair Debt Collection Practices Act ( FDCPA ) and possibly HIPAA, as the agency disclosed potentially private health-related financial information through an unsecured communication method. \n\nI did not give prior consent to be contacted via text, and I am concerned that this could have resulted in my personal information being disclosed to the wrong person if the number was incorrect. \n\nName of Company : RMP, LLC Date of Incident : XX/XX/year> How it Affected Me : I felt extremely uncomfortable and concerned about the security of my personal information. This unsolicited message caused stress and confusion, especially since the agency made no effort to verify my identity beforehand.\n\nWhat I Would Like to Happen : I am requesting that the CFPB investigate this agencys communication practices to ensure they are complying with all federal regulations, including those protecting consumer privacy and restricting inappropriate or unverified disclosures of debt.","date_sent_to_company":"2025-05-19T20:58:10.000Z","issue":"Electronic communications","sub_product":"Medical debt","zip_code":"37086","tags":null,"has_narrative":true,"complaint_id":"12906656","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Receivables Management Partners, LLC","date_received":"2025-04-09T18:49:20.000Z","state":"TN","company_public_response":null,"sub_issue":"You told them to stop contacting you, but they keep trying"},"highlight":{"complaint_what_happened":["I believe this may constitute a violation of the Fair Debt Collection Practices Act ( FDCPA ) and possibly HIPAA, as the agency disclosed potentially private <em>health-related</em> financial information through an unsecured communication method. \n\nI did not give prior consent to be contacted via text, and I am concerned that this could have resulted in my personal information being disclosed to the wrong person if the number was incorrect."]},"sort":[16.920652,"12906656"]},{"_index":"complaint-public-v1","_id":"16885903","_score":16.546808,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"CFPB Complaint Cash App Negligence and Consumer Safety Issue Company : Block, Inc. ( Cash App ) Product : Mobile or digital wallet Issue : Fraud or scam company failed to protect funds or investigate criminal incident -- - What happened : On XX/XX/year>, I accidentally sent {$40.00} through Cash App to another user. I immediately contacted the recipient and asked for the money back. The recipient refused to return the funds and threatened me with a firearm when I confronted them in person. \n\nI reported this to Cash App right away, explaining that I was the victim of a criminal act and feared for my safety. Instead of providing assistance, Cash App representatives repeatedly told me to ask politely for the money back. This advice disregarded my safety, minimized a serious threat, and failed to address a clear criminal incident involving their platform. \n\nCash App has the technical ability to reverse transactions or lock fraudulent accounts but chose not to act. Their refusal to investigate or assist constitutes negligence and failure to follow reasonable consumer protection standards under Regulation E of the Electronic Fund Transfer Act.\n\nI should not be forced to risk my life or engage with a violent offender to recover my funds. I believe Cash Apps inaction endangers consumers and enables criminal behavior on their platform. \n\n\n-- - Resolution I am seeking : I am requesting that Cash App : 1. Refund the {$40.00} sent in error, 2. Investigate and take action against the recipients account, and 3. Issue a formal apology and assurance that their customer safety and fraud response processes will be reviewed and corrected.\n\nIf this issue is not resolved promptly, I intend to pursue small claims litigation in XXXX XXXX, New York for negligence, emotional distress, and failure to protect consumers from criminal activity.","date_sent_to_company":"2025-10-29T21:53:50.000Z","issue":"Fraud or scam","sub_product":"Mobile or digital wallet","zip_code":"10466","tags":null,"has_narrative":true,"complaint_id":"16885903","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Block, Inc.","date_received":"2025-10-29T21:29:58.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["CFPB Complaint Cash App Negligence and Consumer <em>Safety</em> Issue Company : Block, Inc. ( Cash App ) Product : Mobile or digital wallet Issue : Fraud or scam company failed to protect funds or <em>investigate</em> criminal <em>incident</em> -- - What happened : On XX/XX/year>, I accidentally sent {$40.00} through Cash App to another user. I immediately contacted the recipient and asked for the money back. The recipient refused to return the funds and threatened me with a firearm when I confronted them in person."]},"sort":[16.546808,"16885903"]},{"_index":"complaint-public-v1","_id":"16427447","_score":16.546402,"_source":{"product":"Debt collection","complaint_what_happened":"I am disputing a rental debt placed with Resident Advocate for {$13000.00}. This balance is inaccurate, retaliatory, and unsupported by the facts. Our XXXX and XXXX rent was waived in writing by the XXXX XXXXXXXX due to ongoing disability-related habitability issues. This waiver was reflected in our ledger, then silently reversed after we submitted photographic evidence of unresolved safety and environmental concerns in a neighboring unit. \n\nXXXX XXXX XXXX ultimately terminated our lease, not us. We were forced to vacate due to their failure to provide safe, habitable, and disability-accessible housing, despite multiple provider letters and formal accommodation requests. No refund of our paid XXXX rent was ever issued. We submitted a formal dispute by email after their online dispute system repeatedly failed to process it ( screenshots attached ). This is not a standard nonpayment situation, and no debt validation or written explanation of the rent reversal has been provided. The situation created by XXXX XXXX, including the failure to provide safe housing, the denial of accommodations, and the early lease termination, has now jeopardized our eligibility for previously approved housing assistance.","date_sent_to_company":"2025-11-17T15:23:36.000Z","issue":"False statements or representation","sub_product":"Rental debt","zip_code":"98405","tags":null,"has_narrative":true,"complaint_id":"16427447","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"HW Holding, Inc","date_received":"2025-10-07T06:44:16.000Z","state":"WA","company_public_response":null,"sub_issue":"Attempted to collect wrong amount"},"highlight":{"complaint_what_happened":["Our XXXX and XXXX rent was waived in writing by the XXXX XXXXXXXX due to ongoing disability-<em>related</em> habitability issues. This waiver was reflected in our ledger, then silently reversed after we submitted photographic evidence of unresolved <em>safety</em> and <em>environmental</em> concerns in a neighboring unit. \n\nXXXX XXXX XXXX ultimately terminated our lease, not us."]},"sort":[16.546402,"16427447"]},{"_index":"complaint-public-v1","_id":"5807584","_score":16.139368,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Applying for XXXX  XXXX 's License and twice thru background check I have a contempt of court show up that happened 15+ years ago thru previous divorce.How long does this stay on record? Bankruptcy comes off in 7 years WHY does a contempt of court b/c of bad marriage stay on for a life time?? Any help would be greatly appreciated Thank you God Bless XXXX XXXX","date_sent_to_company":"2022-07-25T17:57:46.000Z","issue":"Problem with a company's investigation into an existing issue","sub_product":"Other personal consumer report","zip_code":"324XX","tags":null,"has_narrative":true,"complaint_id":"5807584","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Investigative Concepts, Inc.","date_received":"2022-07-25T17:37:34.000Z","state":"FL","company_public_response":null,"sub_issue":"Problem with personal statement of dispute"},"highlight":{"issue":["Problem with a company's <em>investigation</em> into an existing issue"],"company":["<em>Investigative</em> Concepts, Inc."]},"sort":[16.139368,"5807584"]},{"_index":"complaint-public-v1","_id":"2704332","_score":16.139368,"_source":{"product":"Debt collection","complaint_what_happened":"XXXX XXXX keeps calling my phone number even though I 'm not the person they are trying to contact and do n't know the person as well. I called them and tried to explain and they were very rude to me and told me they would do nothing about taking my number off the list. I asked to talk to a supervisor and was then hung up on. The number they call me from is XXXX. This happened on XXXX/XXXX/XXXX at around XXXX am Arizona time.","date_sent_to_company":"2017-10-17T17:39:39.000Z","issue":"Communication tactics","sub_product":"I do not know","zip_code":"85283","tags":null,"has_narrative":true,"complaint_id":"2704332","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Investigative Concepts, Inc.","date_received":"2017-10-17T17:23:46.000Z","state":"AZ","company_public_response":null,"sub_issue":"You told them to stop contacting you, but they keep trying"},"highlight":{"company":["<em>Investigative</em> Concepts, Inc."]},"sort":[16.139368,"2704332"]},{"_index":"complaint-public-v1","_id":"2394251","_score":16.139368,"_source":{"product":"Payday loan","complaint_what_happened":"I took out XXXX cash advance loans from place called XXXX in TN, I did default on the loans bc of hardship and they have gone to a collection company called Money Investigations out of XXXX GA. I received the first call from this man who calls himself XXXX on XX/XX/XXXX at my parents house. He was screaming at me, making threats of jail time all bc I ask who he was with. Yes I got ugly right back assuming this was a scam. I contacted XXXX and found out they are contracted with Money Investigations so I called back to try and work out a payment plan, the same man screams at me again saying I was going to jail unless I XXXX him half ( XXXX $ ) I said I would try but could not come up with the money, called him back left a voice mail that I would again like to make payments. He called back XX/XX/XXXX screaming again that I committed check fraud and was going to jail and nothing but a liar. He also called my parents again saying the same things on XX/XX/XXXX ... I got on the phone and said I spoke with the local sheriff and this was a civil not criminal matter. The man calls again XX/XX/XXXX to my parents home and when my mother says I want to make payments he starts yelling at her. I have done my research over the weekend and it seems this man is actually a man named XXXX. Yes I agree I owe the debt and am willing to make payments but these types of calls are ridiculous ... ..and if he has filed papers as he said on XX/XX/XXXX why does he continue to call and harass me.","date_sent_to_company":"2017-03-20T20:37:44.000Z","issue":"Can't contact lender","sub_product":null,"zip_code":"390XX","tags":null,"has_narrative":true,"complaint_id":"2394251","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"Money Investigations, Inc.","date_received":"2017-03-20T15:00:01.000Z","state":"MS","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I took out XXXX cash advance loans from place called XXXX in TN, I did default on the loans bc of hardship and they have gone to a collection company called Money <em>Investigations</em> out of XXXX GA. I received the first call from this man who calls himself XXXX on XX/XX/XXXX at my parents house. He was screaming at me, making threats of jail time all bc I ask who he was with. Yes I got ugly right back assuming this was a scam."],"company":["Money <em>Investigations</em>, Inc."]},"sort":[16.139368,"2394251"]},{"_index":"complaint-public-v1","_id":"20178171","_score":15.949364,"_source":{"product":"Debt collection","complaint_what_happened":"I lived in this apartment community for approximately XXXX years and maintained an excellent payment history during that time. I never missed a rent payment and was never late. I was always a responsible tenant and had no issues with management or other residents. \n\nHowever, during the final period of my tenancy, a new tenant moved into the unit directly above mine. This individual created an extremely unsafe and disturbing living situation. I began experiencing ongoing incidents that made me feel threatened and unsafe in my own home. I reported these issues multiple times to the apartment management office, as well as to the corporate office. I also contacted the police department to report the situation. \n\nDespite my repeated complaints and documentation of the incidents, the property management company failed to take appropriate action to address the situation or protect my safety as a tenant. \n\nAs a result, I felt I had no reasonable option other than to move out in order to protect my personal safety and well-being. Leaving the apartment was not a decision I took lightly, especially after being a long-term tenant with a perfect payment history. \n\nAfter I moved, the apartment management company reported the lease as a default on my credit report. I believe this reporting is unfair and inaccurate given the circumstances that forced me to leave. I did not abandon the lease irresponsibly ; I left due to legitimate safety concerns that were reported to management and law enforcement. \n\nI have attempted to dispute this matter directly with the credit bureaus and have submitted documentation, but my disputes have repeatedly been denied without what I believe to be a full and fair investigation. \n\nThis negative item is now harming my ability to obtain housing, even though I was a responsible tenant for many years and only left because I feared for my safety. \n\nI respectfully request that this matter be investigated thoroughly and that the credit reporting related to this lease be corrected or removed from my credit file.","date_sent_to_company":"2026-03-11T20:07:46.000Z","issue":"Attempts to collect debt not owed","sub_product":"Rental debt","zip_code":"770XX","tags":"Older American","has_narrative":true,"complaint_id":"20178171","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Rent Recovery Solutions","date_received":"2026-03-11T20:07:21.000Z","state":"TX","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["This negative item is now harming my ability to obtain housing, even though I was a responsible tenant for many years and only left because I feared for my <em>safety</em>. \n\nI respectfully request that this matter be <em>investigated</em> thoroughly and that the credit reporting <em>related</em> to this lease be corrected or removed from my credit file."]},"sort":[15.949364,"20178171"]},{"_index":"complaint-public-v1","_id":"18691769","_score":15.890578,"_source":{"product":"Debt collection","complaint_what_happened":"XXXX  Dispute Inaccurate Collection Account Account Name : XXXX XXXX Account Number : XXXX Amount Reported : {$23000.00} Date Opened : XX/XX/year> I am disputing the accuracy and legality of the above-referenced collection account.\n\nThis account is inaccurate, unverified, and improperly reported for the following reasons : No Contractual Liability I never entered into a valid contract or agreement for the amount claimed. XXXX  is reporting a balance without providing proof of a signed lease, move-out statement, or itemized charges establishing liability.\n\nFailure to Provide Itemization The reported balance of {$23000.00} is unsupported. No itemized accounting, billing ledger, or explanation of charges has been provided to justify this amount, in violation of the FCRAs accuracy requirements. \nUnverified Collection Account Under 15 U.S.C. 1681e ( b ) and 1681i, XXXX  must ensure maximum possible accuracy and conduct a reasonable reinvestigation. Mere certification from the furnisher is insufficient without documentary evidence.\n\nImproper Classification and Terms The account lists Terms : 1 Month for a collection account, which is internally inconsistent and misleading, further indicating inaccurate reporting.\n\nNo Proof of Authority to Report There is no evidence that XXXX XXXX has the legal authority to report this debt or that it has not been sold, assigned, or otherwise transferred.\n\nDemand : If XXXX  can not produce competent evidence ( signed agreement, itemized charges, and proof of liability ), this account must be deleted immediately from my credit file.\n\nPlease complete your reinvestigation and provide written confirmation of deletion or a full description of the evidence relied upon, as required by law.","date_sent_to_company":"2026-01-13T19:49:55.000Z","issue":"Attempts to collect debt not owed","sub_product":"Rental debt","zip_code":"92392","tags":null,"has_narrative":true,"complaint_id":"18691769","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Investigative Concepts, Inc.","date_received":"2026-01-13T19:38:42.000Z","state":"CA","company_public_response":null,"sub_issue":"Debt was paid"},"highlight":{"company":["<em>Investigative</em> Concepts, Inc."]},"sort":[15.890578,"18691769"]},{"_index":"complaint-public-v1","_id":"17836202","_score":15.862797,"_source":{"product":"Checking or savings account","complaint_what_happened":"I am reporting an incident of identity theft and fraudulent activity involving my personal information. Someone gained unauthorized access to my private information and used it without my knowledge or consent. As a result, an {$8000.00} check was cashed in my name, which I did not sign, authorize, or receive any benefit from. \nBecause of this fraud, my accounts were compromised and I was unknowingly being used in the process. For my safety, I am attempting to open new bank accounts to secure my finances and prevent any further unauthorized activity. I am requesting full assistance with investigating this fraud, securing my information, and documenting the incident so that I can protect myself from any additional misuse of my identity.","date_sent_to_company":"2025-11-24T22:43:34.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Checking account","zip_code":"290XX","tags":null,"has_narrative":true,"complaint_id":"17836202","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2025-11-24T22:33:05.000Z","state":"SC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["For my <em>safety</em>, I am attempting to open new bank accounts to secure my finances and prevent any further unauthorized activity. I am requesting full assistance with <em>investigating</em> this fraud, securing my information, and documenting the <em>incident</em> so that I can protect myself from any additional misuse of my identity."]},"sort":[15.862797,"17836202"]},{"_index":"complaint-public-v1","_id":"3191072","_score":15.805475,"_source":{"product":"Checking or savings account","complaint_what_happened":"I began noticing tech schemes with internet access which carried over to the banking account by transfer managers of micro-management February 4th-5th, 2019 concerning e-billing. It's happen before in 2018, so I got very suspicious of the act because it involved a banker releasing private information. I was notified that I was possibly affected once before by the Suntrust Bank Team, but  never compensated for it and they just covered it up. This time they authorized a payment I didn't authorize and it was in dispute with a the corporation. Provided that terrorism, corruption cases, money making schemes, environmental health & safety could be at risk I asked Suntrust not to get involved with the payment process. Suntrust fraud team member XXXX agreed it was not to processed, I should not concern myself about it as long as I didn't authorize the transaction. They paid the over charges from the account causing the account to overdraft and now they expect me to cover the cost of something they did without my permission before inquiring of the bill. That's not how e-bill suppose to operate. I'm currently in the process of stopping the payment they caused, and it's in XXXX going on XXXX. Which will cause over drafting for the following month.","date_sent_to_company":"2019-03-26T12:06:19.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"27406","tags":null,"has_narrative":true,"complaint_id":"3191072","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SUNTRUST BANKS, INC.","date_received":"2019-03-26T11:36:45.000Z","state":"NC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["Provided that terrorism, corruption cases, money making schemes, <em>environmental</em> <em>health</em> & <em>safety</em> could be at risk I asked Suntrust not to get involved with the payment process. Suntrust fraud team member XXXX agreed it was not to processed, I should not concern myself about it as long as I didn't authorize the transaction."]},"sort":[15.805475,"3191072"]},{"_index":"complaint-public-v1","_id":"17317686","_score":15.671724,"_source":{"product":"Mortgage","complaint_what_happened":"SPS has repeatedly exercised economic coercion, manipulated escrow and accounting records, imposed unjustified fees, and pursued foreclosure activities despite knowing the property was environmentally hazardous and uninhabitable. \n\nThese actions exhibit patterns commonly associated with predatory servicing, including : Creating or inflating defaults Misrepresenting payment attempts Delaying or denying loss-mitigation relief Misapplying payments or withholding them Using hardship as a revenue opportunity Forced insurance on ineligible property Pushing modifications that increase principal or add balloon payments I. Catastrophic Fire Created Environmental Hazard XX/XX/XXXX On XX/XX/XXXX, my home at XXXX XXXX XXXX XXXX suffered a fire that resulted in : Dioxin contamination directly caused by the fire, and Structural and environmental damage confirmed through official inspection. \n\nThe home has been uninhabitable from the day of the fire forward. \nSPS Charged Me Mortgage Payments for Over Two Years on a Hazardous Home Despite receiving environmental findings from XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX showing : XXXX XXXX XXXX SPS continued to : Demand full mortgage payments Add late fees Accrue delinquency Charge forced insurance Deny legitimate hardship Add escrow shortages Initiate foreclosure proceedings Place me in an unfair trial modification This occurred while SPS knew the home was uninhabitable. \n\nThese actions violate : 12 C.F.R. 1024.41 Loss mitigation 12 C.F.R. 1024.37 Forced insurance restrictions 12 C.F.R. 1024.17 Escrow handling rules UDAAP Standards Deception & Abuse IV. SPS Fabricated Returned Payments Proven False by XXXXXXXX XXXX  claimed that payments dated XX/XX/XXXX were returned from my XXXX XXXX XXXX XXXX account ending in XXXX. \n\nHowever, XXXX confirmed in writing that : SPS never attempted any withdrawals on those dates No payments were returned The same account was successfully used to pay the {$4900.00} reinstatement This constitutes : Account misrepresentation Servicer-level fraud Violation of FCRA duties to report accurately Violation of RESPA XXXX XXXX servicer error resolution ) XXXX New Modification Agreement Adds a Balloon Payment The XX/XX/XXXX modification terms : Increase payment amount Add a balloon payment Fail to recognize hardship Ignore environmental hazard Increase my loan balance ( now > {$110000.00} ) after 21 years of payments This constitutes predatory modification, violating : Loss Mitigation Standards UDAAP Abuse Requested CFPB Intervention","date_sent_to_company":"2025-11-19T01:59:22.000Z","issue":"Struggling to pay mortgage","sub_product":"Conventional home mortgage","zip_code":"71106","tags":null,"has_narrative":true,"complaint_id":"17317686","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SELECT PORTFOLIO SERVICING, INC.","date_received":"2025-11-19T01:36:13.000Z","state":"LA","company_public_response":null,"sub_issue":"Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu"},"highlight":{"complaint_what_happened":["Catastrophic Fire Created <em>Environmental</em> Hazard XX/XX/XXXX On XX/XX/XXXX, my home at XXXX XXXX XXXX XXXX suffered a fire that resulted in : Dioxin contamination directly caused by the fire, and Structural and <em>environmental</em> damage confirmed through official inspection. \n\nThe home has been uninhabitable from the day of the fire forward."]},"sort":[15.671724,"17317686"]},{"_index":"complaint-public-v1","_id":"4923856","_score":15.534344,"_source":{"product":"Debt collection","complaint_what_happened":"XXXX XXXX calls me frequently demanding to speak to a relative regarding medical debt. I have told them repeatedly that this is not his phone number and we do not even live in the same area. I have asked them to stop calling on numerous occasions. They continue to call. This began on XX/XX/XXXX. They called me XXXX times on XX/XX/XXXX and XXXX times on XX/XX/XXXX. I have no legal responsibility to pay my relative 's bills that I know nothing about and I would like them to stop harassing me.","date_sent_to_company":"2021-11-18T15:23:24.000Z","issue":"Communication tactics","sub_product":"Medical debt","zip_code":"79072","tags":null,"has_narrative":true,"complaint_id":"4923856","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Investigative Concepts, Inc.","date_received":"2021-11-18T15:13:52.000Z","state":"TX","company_public_response":null,"sub_issue":"Frequent or repeated calls"},"highlight":{"company":["<em>Investigative</em> Concepts, Inc."]},"sort":[15.534344,"4923856"]},{"_index":"complaint-public-v1","_id":"3261084","_score":15.534344,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX ID THEFT VICTIM HAS WRONG INFORMATION ABOUT ME","date_sent_to_company":"2019-06-02T05:01:00.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"77084","tags":null,"has_narrative":true,"complaint_id":"3261084","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Investigative Concepts, Inc.","date_received":"2019-06-02T01:00:54.000Z","state":"TX","company_public_response":null,"sub_issue":"Public record information inaccurate"},"highlight":{"company":["<em>Investigative</em> Concepts, Inc."]},"sort":[15.534344,"3261084"]},{"_index":"complaint-public-v1","_id":"10559251","_score":15.534344,"_source":{"product":"Debt collection","complaint_what_happened":"I am filing this complaint regarding a voicemail I received from a representative of National Investigative Services ( NIS ) on XX/XX/scrub>/2024. The voicemail was from Agent XXXX, who portrayed themselves as an investigator and made misleading and false claims regarding an alleged debt. The actions taken by NIS through this voicemail violated multiple provisions of the Fair Debt Collection Practices Act ( FDCPA ), and I am requesting compensation for the violations of my consumer rights. \n\nDetails of the Complaint : 1. Misrepresentation of Identity : The voicemail I received was from an individual identifying themselves as Agent XXXX with National Investigative Services ( NIS ). The use of the term agent implies that this individual is an investigator or law enforcement officer, which is a clear misrepresentation of their role. Under the FDCPA, debt collectors are prohibited from falsely representing their identity. NIS falsely portrayed themselves as legal authorities to intimidate me, in violation of 807 of the FDCPA. \n2. False and Misleading Threats : The voicemail claimed that multiple complaints have been filed against me, and that there is an investigation being conducted. The message implied that legal action or criminal investigation was underway, which is not the case. These false statements were made to coerce me into taking immediate action. Additionally, the message stated that agents would be dispatched to the locations on file, which further suggested a law enforcement action. These threats were misleading and violated 807 of the FDCPA, which prohibits debt collectors from threatening actions they do not intend or have no authority to take.\n\n3. Failure to Disclose the Purpose of the Call : The caller did not properly disclose that the voicemail was an attempt to collect a debt, as required under 807 of the FDCPA. The voicemail lacked any statement that identified the true purpose of the call or that any information obtained would be used for debt collection. This is a violation of my rights under the FDCPA.\n\n4. Harassment and Coercion : The voicemail used intimidating language, stating that the matter requires immediate attention and that agents would be dispatched to verify my residency. This language was clearly meant to harass and intimidate me into taking action, which is a violation of 806 of the FDCPA, which prohibits harassment and abusive tactics in debt collection.\n\nI request that the CFPB investigate this complaint and take appropriate action against National Investigative Services for their unlawful debt collection practices.\n\nContact Information of the Company : National Investigative Services XXXX Here is the voicemail transcribed : This is agent XXXX with NIS calling to get a notification out to one XXXX XXXX Multiple complaints have been filed against you and there's currently an investigation being conducted. We made several attempts to contact you to verify residency for the properties located at eight. The XXXX XXXX and any other locations it is imperative for XXXX XXXX to contact the legal department in charge of the matter immediately The number is XXXX and reference case number Season XXXX XXXX. This is the time that in a matter that does require your immediate attention. If there is no contact with the address on file being corrected and agents will be dispatched to our locations on file XXXX XXXX and her attorney can contact the legal department at XXXX","date_sent_to_company":"2025-01-29T15:13:18.000Z","issue":"False statements or representation","sub_product":"I do not know","zip_code":"19977","tags":null,"has_narrative":true,"complaint_id":"10559251","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"National Investigative Services","date_received":"2024-10-23T08:31:04.000Z","state":"DE","company_public_response":null,"sub_issue":"Impersonated attorney, law enforcement, or government official"},"highlight":{"complaint_what_happened":["I request that the CFPB <em>investigate</em> this complaint and take appropriate action against National <em>Investigative</em> Services for their unlawful debt collection practices.\n\nContact Information of the Company : National <em>Investigative</em> Services XXXX Here is the voicemail transcribed : This is agent XXXX with NIS calling to get a notification out to one XXXX XXXX Multiple complaints have been filed against you and there's currently an <em>investigation</em> being conducted."],"company":["National <em>Investigative</em> Services"]},"sort":[15.534344,"10559251"]},{"_index":"complaint-public-v1","_id":"2632095","_score":15.524608,"_source":{"product":"Debt collection","complaint_what_happened":"I have received multipile robo calls from multiple numbers all correlated to a return number of XXXX. The number that shows up on caller id ranges all of the known us area codes. Same message, my name is an illicit person of interest, they are verfying my address and employer that day. Does not identify themselves in any way. Return calls to that number are greeted by a robo answering system, and a rude individual when one refuses to provide personal information without clarification as to what the intent of the caller is.","date_sent_to_company":"2017-08-13T04:57:00.000Z","issue":"Took or threatened to take negative or legal action","sub_product":"I do not know","zip_code":"46052","tags":null,"has_narrative":true,"complaint_id":"2632095","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Investigative Concepts, Inc.","date_received":"2017-08-13T04:32:38.000Z","state":"IN","company_public_response":null,"sub_issue":"Threatened to arrest you or take you to jail if you do not pay"},"highlight":{"company":["<em>Investigative</em> Concepts, Inc."]},"sort":[15.524608,"2632095"]},{"_index":"complaint-public-v1","_id":"2483629","_score":15.524608,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"The criminal investigation is totally wrong.What you see is only partial and the dates listed for the offense is wrong.In fact older than 7 years, which should be invisible to employers.   Information to be corrected : 1 )   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX  , Case Number: XXXX    XXXX   Start Date  :  XX/XX/XXXX   Release  Date  :  XX/XX/XXXX   XXXX  Date :   XX/XX/XXXX   2 )   XXXX   XXXX   XXXX   XXXX   XXXX  , Case Number: XXXX    XXXX   Start Date :  XX/XX/XXXX  Release Date :  XX/XX/XXXX  XXXX  Date :   XX/XX/XXXX  W hat the   XXXX   were,  1 )    XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   (   XXXX   XXXX   XXXX   ) (   Washington State    )    XXXX     XX/XX/XXXX     XXXX   Date :   XX/XX/XXXX  rel ease dat e: XX/XX/XXXX  2  )   XXXX   XXXX     XXXX    XXXX   (    XXXX   XXXX   XXXX   ) (  Washington State  )   XXXX     XX/XX/XXXX    XXXX  Date: XX/XX/XXXX  release date: XX/XX/XXXX","date_sent_to_company":"2017-05-13T10:37:09.000Z","issue":"Incorrect information on your report","sub_product":"Other personal consumer report","zip_code":"83814","tags":null,"has_narrative":true,"complaint_id":"2483629","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Investigative Concepts, Inc.","date_received":"2017-05-13T09:55:27.000Z","state":"ID","company_public_response":null,"sub_issue":"Public record information inaccurate"},"highlight":{"complaint_what_happened":["The criminal <em>investigation</em> is totally wrong.What you see is only partial and the dates listed for the offense is wrong.In fact older than 7 years, which should be invisible to employers."],"company":["<em>Investigative</em> Concepts, Inc."]},"sort":[15.524608,"2483629"]},{"_index":"complaint-public-v1","_id":"1777670","_score":15.524608,"_source":{"product":"Debt collection","complaint_what_happened":"XXXX XXXX has called my family about a loan for another family member and is very rude, called my mother crazy and needed medicine, called my mother in law whom is XXXX years old and told her she was a liar. He has called my brother and threatened him and called him a liar. Everyone hung up on him and he keeps calling back. We did not co sign for a loan and do not want to be contacted and have told him, but he does not care. Please stay away from this man.","date_sent_to_company":"2016-02-08T20:51:57.000Z","issue":"Communication tactics","sub_product":"I do not know","zip_code":"25701","tags":null,"has_narrative":true,"complaint_id":"1777670","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"Money Investigations, Inc.","date_received":"2016-02-08T20:51:56.000Z","state":"WV","company_public_response":null,"sub_issue":"Used obscene/profane/abusive language"},"highlight":{"company":["Money <em>Investigations</em>, Inc."]},"sort":[15.524608,"1777670"]},{"_index":"complaint-public-v1","_id":"16367718","_score":15.460176,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On XX/XX/year>, I placed an order with XXXX  for their XXXX flashlight ( XXXX lumens ) and rechargeable lithium-ion battery, totaling {$150.00}, paid via Cash App. What I received was not the product advertised, and the shipment raised serious concerns about safety, misrepresentation, and environmental compliance. \n\nInstead of the XXXX  XXXX, I received a generic, unbranded flashlight labeled XXXX XXXX that is non-functional, incompatible with the battery, and lacks internal contact springs. The lithium-ion battery was shipped without proper insulation or compliant packaging, violating U.S. Department of Transportation ( DOT ) and International Air Transport Association ( IATA ) regulations for hazardous materials. The parcel was routed through third-party handlers and bore a shipping label referencing a completely unrelated recipient and address.\n\nUSPS tracking confirmed that the package was held due to unpaid postage, and the delivery address did not match the one I provided. This constitutes a clear fulfillment error, and the merchant has refused to issue a refund despite multiple requests and documentation. \n\nI submitted a formal dispute and appeal to Cash App, including : Photos of the incorrect flashlight and battery USPS tracking logs showing unpaid postage and delivery failure Email correspondence with XXXX  confirming the item was not the XXXX Evidence of unsafe packaging and misrouting Despite this, Cash App denied my appeal. This decision contradicts their Buyer Protection Policy, which covers items not received, not as described, and unsafe goods. \n\nThis transaction violates multiple federal laws and consumer protections : 15 U.S. Code 45 Deceptive practices under the Federal Trade Commission Act 16 CFR 238.2 False advertising and misrepresentation Consumer Product Safety Act ( CPSA ) Unsafe product delivery and failure to meet safety standards DOT/IATA Lithium Battery Shipping Regulations Improper packaging of hazardous materials USPS Parcel Handling Regulations Misrouted and unpaid postage As a consumer, I feel deeply betrayed. I paid for a premium product and received a dangerous, misrepresented item. Ive exhausted all reasonable channels to resolve this, and I am now turning to the CFPB for intervention.","date_sent_to_company":"2025-10-22T12:14:29.000Z","issue":"Fraud or scam","sub_product":"Mobile or digital wallet","zip_code":"55106","tags":null,"has_narrative":true,"complaint_id":"16367718","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"Block, Inc.","date_received":"2025-10-04T11:47:12.000Z","state":"MN","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["What I received was not the product advertised, and the shipment raised serious concerns about <em>safety</em>, misrepresentation, and <em>environmental</em> compliance. \n\nInstead of the XXXX  XXXX, I received a generic, unbranded flashlight labeled XXXX XXXX that is non-functional, incompatible with the battery, and lacks internal contact springs. The lithium-ion battery was shipped without proper insulation or compliant packaging, violating U.S."]},"sort":[15.460176,"16367718"]},{"_index":"complaint-public-v1","_id":"5037559","_score":15.3734255,"_source":{"product":"Debt collection","complaint_what_happened":"On XX/XX/21 at approximately XXXX am I was contacted by a XXXX from a phone number that is unlisted. XXXX went through the usual dialogue with collection that is required by law and informed me of a debt that was owed. \n\nWhen he completed the dialogue I requested that I only be informed by mail, no more phone calls. XXXX XXXX stated that a letter was already sent and said an address quickly. ( Not even confirming mailing address. ) When I again requested that I be informed by mail and no phone calls he got angry and stated \" I'll document refusal to pay and mark this delinquent. '' When I tried to state that I wasn't refusing to pay he started talking over me and then proceeded to hang up on me. \n\nI tried to call back 3 times from my cell phone to rectify the situation in which XXXX kept forwarding my phone to voice-mail after one ring. \n\nI had to call back on my husband 's phone. ( XXXX am ) When answered he said \" why do you keep calling back ma'am? '' I asked why he was hanging up on me and he stated \" basically you're not gon na pay back your debt. '' I corrected him and was stating I wanted him to make note on my account. He further stated that I was not going to pay my debt. ( He then stated that he was on a recorded linel He also stated in the conversation \" I'm not required to be professional. I'm just required to do my job \" further discussion entailed with me asking why I was hung up on and if he notated my account which I did not get an answer. When I asked what company he worked for he stated \" have a good day. '' The only reason why I figured out which company is by remembering he said XXXX in the first call and I had to XXXX search to find the company in my area and found the real phone number to the company. I called and spoke with a secretary at XXXX at phone number XXXX confirming that a mr.kelsey works there, when asked if he is in a supervisor position I was informed he was and that the other supervisors are out until after XXXX.","date_sent_to_company":"2021-12-23T15:12:10.000Z","issue":"Communication tactics","sub_product":"Other debt","zip_code":"43068","tags":"Servicemember","has_narrative":true,"complaint_id":"5037559","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Investigative Concepts, Inc.","date_received":"2021-12-23T15:12:07.000Z","state":"OH","company_public_response":null,"sub_issue":"Used obscene, profane, or other abusive language"},"highlight":{"company":["<em>Investigative</em> Concepts, 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