{"took":360,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":725,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"13129866","_score":19.078022,"_source":{"product":"Checking or savings account","complaint_what_happened":"Around XX/XX/year> there were unauthorized transactions on my account using my debit card at several atm machines. I filed a report with law enforcement and a dispute with capital one. My dispute was denied and I was told by capital one that due to my card being used at several ATM machines they could not review cameras from other banks to see who used my card and could not refund my money. However, over the holidays after reviewing these transactions I noticed that in XX/XX/year> one of these unauthorized transactions were done at a capital one atm. So capital one had blatantly lied in an effort to avoid acknowledging evidence that my card was compromised. After writing my last complaint # XXXX capital on responded acknowledging that they failed to review the camera to see who used my debit card and just denied my claim. They stated that the camera had since been reviewed and that they were still denying my claim. How can my claim be denied after reviewing the camera and seeing it was not me at the atm? They stated that if I wanted documentation I could call and request it. I did request this information. Now after 3 more months I havent received anything and they refuse to talk to me when I call. If they have the camera footage of who stole my card and used it why wont they give it to me so I can add it to my police report and why are they refusing to give me a reason for denying my claim when they know someone else was using my card at the ATM. Capital one is now aiding this criminal in the crime of stealing my money as they are refusing to provide me with information to that they have to report or prosecute this theft. I want all the documentation from this investigation and I want in writing why my claim is being denied. Other than them just saying after reviewing our investigation supports a denial of the claim. I want in writing a specific reason why they know someone used my card and wont refund my money. And I want to know who this person is that they are aiding by keeping their identity from me.","date_sent_to_company":"2025-04-24T02:13:34.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Checking account","zip_code":"43232","tags":null,"has_narrative":true,"complaint_id":"13129866","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2025-04-24T01:53:49.000Z","state":"OH","company_public_response":null,"sub_issue":"Transaction was not authorized"},"highlight":{"complaint_what_happened":["I <em>want</em> all the documentation from this <em>investigation</em> and I <em>want</em> in writing why my <em>claim</em> is being denied. Other than them <em>just</em> saying after reviewing our <em>investigation</em> supports a denial of the <em>claim</em>. I <em>want</em> in writing a specific reason why they know someone used my card and wont refund my money. And I <em>want</em> to know who this person is that they are aiding by keeping their identity from me."]},"sort":[19.078022,"13129866"]},{"_index":"complaint-public-v1","_id":"13814331","_score":18.255161,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Please add this information to to the previous claim. This clam outlines the sheer fact cfpb exisits. I did not get any help when i contacted cash app 5 years ago i was shut down with no assistance of what to do next. My claim is real and im honest about this. This recent news saying that i did these transactions is bit of dissappointing that theycould even think that. For one the app has no history of these transactions and is quite a situation i rarely used the app plus if i personally needed money i wouldnt go through cash app to withdrawal money from my bank account so i provided my unauthorized transactions from my bank a XXXXXXXX XXXX XXXXXXXX XXXX nothing out of the Ordinary but shocking something or someone could access it. So it's also disappointing that I was told that I gave someone information I have nobody to give that information to to use the app so I feel that this is a bit of harassment and just plain simple discuss because if such important organization exists to help customers that experience what I have experienced clearly and quite the same had no help at all and now and now they're saying I did this so there's no history in the app and money is stolen for my bank account I want this money back and then investigation has to be done on who did this because for them to say I did this is wrong and and that is not right and unprofessionally I think they just simply feel that they don't want to give me back my money that's what I think but you have a fund set up to help these people that experience this type of attention from the company they basically never helped and now they're going a little bit a bit more than they did before they communicate basically and they're not helping you it seems that this is become a big problem and I want this escalated I don't want to keep sending these explanations because this is simply terrible I just wanted to be clear","date_sent_to_company":"2025-05-31T05:54:07.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"11235","tags":null,"has_narrative":true,"complaint_id":"13814331","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Block, Inc.","date_received":"2025-05-31T05:40:14.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["<em>investigation</em> has to be <em>done</em> on who did this because for them to say I did this is wrong and and that is not right and unprofessionally I think they <em>just</em> simply feel that they don't <em>want</em> to <em>give</em> me back my money that's what I think but you have a fund set up to help these people that experience this type of attention from the company they basically never helped and now they're going a little bit a bit more than they did before they communicate basically and they're not helping you it seems that"]},"sort":[18.255161,"13814331"]},{"_index":"complaint-public-v1","_id":"8119617","_score":17.571224,"_source":{"product":"Prepaid card","complaint_what_happened":"Complaint # XXXX was made in XXXX XXXXXXXX almost an entire month ago. Im starting a new complaint regarding the lack of professionalism, courtesy, and consideration displayed by Bank of America prepaid card services department. I have a claim totaling a little over XXXX which was made back in XXXX. I have been waiting on. Decision with this claim for over two years! Not receiving decision has cost me an eviction from my home, because I essentially lost {$9000.00} and couldnt pay my rent. Regardless, I have submitted an extremely in depth, detailed, paperwork and documents supporting my claim- and still Bank of America fails to give me any resolution. I even provided them with a letter from my physician stating the dates when the fraudulent transactions occurred occurred during a period of time I was committed to strict bed rest and XXXX due to my medical diagnosis at the time. \nBank of America says the same thing over and over again. Just like they stated in my last report they are looking over the. Plain, and will report any decision made immediately to me. Its all lies- whenever I call they say the department handling my case is a separate claims department- and this specialized department does not accept incoming calls- meaning I can NEVER speak to them. I can NEVER speak to anyone who can offer me some insight into whats going on with my claim, and why I still am waiting on a resolution over two years later! In addition, this mysterious phantom claims department has no time restrains on how long they can keep a claim without making a decision. So, basically this mysterious department, who I can never speak with or leave a message for, can also take as long as they want making a decision on my claim! And they have been taking as long as they want- taking their sweet time- considering this claim was borne in 2021! \nHow convenient for Bank of America- they never have to rectify this pricey situation. They simply can just tell me, my claim is under review, being investigated, and I will hear back from them when they are done- they can take any amount of time necessary, are unable to give me a rough time frame, and will not be able to. All me and answer one of my numerous questions. So, Bank of America can essentially continue to tell me the claim is currently being investigated, and I have to just accept that forever- because it doesnt look like any trail of a solution exists in the near future for this claim! This is absolutely unacceptable!","date_sent_to_company":"2024-01-08T20:47:32.000Z","issue":"Problem with a purchase or transfer","sub_product":"Government benefit card","zip_code":"92868","tags":null,"has_narrative":true,"complaint_id":"8119617","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2024-01-07T16:14:03.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Card company isn't resolving a dispute about a purchase or transfer"},"highlight":{"complaint_what_happened":["They simply can <em>just</em> tell me, my <em>claim</em> is under review, being <em>investigated</em>, and I will hear back from them when they are <em>done</em>- they can take any amount of time necessary, are unable to <em>give</em> me a rough time frame, and will not be able to. All me and answer one of my numerous questions."]},"sort":[17.571224,"8119617"]},{"_index":"complaint-public-v1","_id":"5913725","_score":17.396317,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I had gone to XXXX  XXXX XXXX to take out my check well part of it XXXX dollars the machine dispensed XXXX at XXXX  XXXX XXXX the atm machine was mistakably stocked wrong XXXX dl bills were in the XXXX slot and the XXXX dl bills were on the XXXX slot so i called XXXX  XXXX XXXX and let them know what was going on with there atm then i called XXXX XXXX  to open a claim so i can get my money back XXXX XXXX i opened the claim I opened my claim on XX/XX/XXXX i got my response yesterday saying that fraud was never done and there will be no credit because their team of investigator found that there was no wrongful doing at XXXXXXXX XXXX XXXXXXXX i have called both backs since XX/XX/XXXX everyday i was not the only one this happened too so how would they not find nothing if both back and pay services were called the claim at XXXX  has been closed i have 3 girls and late on my rent because of this i have no money and now this that my money can not be returned had XXXX XXXX called XXXX  XXXX XXXX like stated they would had learned their atm machine was at fault both businesses have been giving me the run around and like mentioned before how do i pay my bills if no one wants to help me i don't want them to give me xtra money i just need my money and an apology for their lack of investigation","date_sent_to_company":"2022-08-24T14:24:38.000Z","issue":"Unexpected or other fees","sub_product":"Payroll card","zip_code":"92324","tags":null,"has_narrative":true,"complaint_id":"5913725","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ADP Inc.","date_received":"2022-08-24T13:54:53.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["stated they would had learned their atm machine was at fault both businesses have been <em>giving</em> me the run around and like mentioned before how do i pay my bills if no one wants to help me i don't <em>want</em> them to <em>give</em> me xtra money i <em>just</em> need my money and an apology for their lack of <em>investigation</em>"]},"sort":[17.396317,"5913725"]},{"_index":"complaint-public-v1","_id":"7710966","_score":17.279228,"_source":{"product":"Checking or savings account","complaint_what_happened":"I recently got my debit card stolen at a ATM in which someone did a unauthorized transaction. XXXX XXXX {$180.00} plus {$2.00} ATM {$200.00} plus ATM fee {$62.00} AtM Withdraw plus XXXX fee. I reported my card stolen and filed a dispute. I filed dispute I did not let her the same day I thought it was pretty fast no way they could investigate it that fast. So I filed an appeal and a couple days after that I got denied so I asked for an explanation for both reasons why because there's no reason why I shouldn't have got the denied XXXX have disputed and appealed the transactions XXXX times and they steady keep me too following appeal. I have not received my credit I am eligible for because once they deny your appeal the 10 days starts all the way back over I notice XXXX will never get my credit if they keep denying me for no reason. I have asked for documentation for the investigation and they have not sent me any explanation only questions i answered for my disputes. Not only that I talked to an agent and they told me the reason why they are denying claims because they need more time to do the investigation but in the policy it says they have 45 days to 90 days to do the investigation so why are they denying claims just to get more time it is actually setting the customer back on their credit that they are eligible for I have proof of all of this. I have been talking to chime about this problem and all they say they can do is file a rebuttal I have done XXXX times and still no evidence to why I am getting denied I just want my refunds but they refuse to give it to me. They are not following their policies correctly.they also refuse to give documentation of why my claim was denied that is explained on the denial email I keep on receiving they refuse to give me the documentation I don't think they have it because it's been a month and a half and no evidence from that letter they keep denying my disputes with They shouldn't be denying my claim if they don't even have evidence.","date_sent_to_company":"2023-10-17T19:44:02.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"62901","tags":null,"has_narrative":true,"complaint_id":"7710966","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Chime Financial Inc","date_received":"2023-10-17T19:15:06.000Z","state":"IL","company_public_response":null,"sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["I have been talking to chime about this problem and all they say they can do is file a rebuttal I have <em>done</em> XXXX times and still no evidence to why I am getting denied I <em>just</em> <em>want</em> my refunds but they refuse to <em>give</em> it to me."]},"sort":[17.279228,"7710966"]},{"_index":"complaint-public-v1","_id":"7928575","_score":17.16277,"_source":{"product":"Credit card","complaint_what_happened":"Bank of the west took {$12000.00} from me for a secured credit card in XX/XX/2023. They also gave me a personal checking and a business checking and two savings accounts this bank merged with bank of Montreal in the beginning of XX/XX/2023 between the time of my opening the accounts and the merger my cards were stolen. My bank accounts were compromised and a lot of my money was taken. Ive provided timely complaints/claims disputes on those items and bank of the west did not process the claims correctly asked me to wait for provisional credits and while I waited, trusting that they had processed everything correctly, according to policies and procedures that they explained to me while I waited trusting them my bank accounts continually got compromised and by the time the claims were processed they were processed incorrectly and did not include everything that I had claimed this was escalated to a manager. I have proof by emails and phone calls, recorded, conversations, etc. the manager never contacted me back. The claims were miss handled. My accounts were miss handled during the merger. I had lost use of my accounts because of these issues that the bank was having there was nobody in charge. Theres nobody helping me I filed new claims which they took reluctantly, and tried to tell me that I was too late, even though the claims were already filed, I went into a bank because the credit card claims and debit card claims had me XXXX down financially and because the only claims that the bank of Montreal decided they had personnel competent to process were the credit card claims and I needed to get my credit card closed and take my money out because this was {$12000.00} they were holding of my money and then suddenly there were new policies and whether they were new or whether they were old the fact that they tried to charge me cash advance fees, and {$160.00} interest on cash advances where they were holding my {$12000.00} and only gave me {$.00} interest on that money then charged me $ XXXX on the same money thats mine, the personnel didnt know how to close the account forced me to have to keep my money in the bank and then charge me all these fees and now theyve said they process my claims and sent me all my money back which I still dont have, and that they think that theyre valid and keeping charges against me for cash advances and get an interest on cash advances is a crime. The bank has held my money XXXX and has punished me for having fraud claims and now have closed all my accounts and forced me for the checks that I do have to have to cash them at a check cashing company and pay {$2500.00} fees for cashing them because the bank said they dont have enough money to cash their own checks. My two savings accounts are missing. I have no idea what theyve done with them. They just have been missing on my app. I have no clue where they are. I dont know anything about them theyre just gone they have unprofessionally handled every account. They have double charged me on cash advance fees and interest on cash advances when they told me they were going to be credited to my account and now they sent me a letter that they sent me a {$9000.00} check which I dont have but theyre going to keep those fees which is unacceptable and proves to the consumer, financial protection bureau and the FDIC, that this financial institution and this merger between financial institutions is mishandling peoples money. This is serious. I want the government to investigate their books because they have double charged me fees after they were supposed to give me credit and I have complained several times to this financial institution that this has happened and no one has paid attention but instead they have decided to choose whatever numbers they chose to pay me back whatever members they chose to credit me and now theyre saying that they have a right to keep these in interest that they charge me and they dont they do not I dont even trust the amount of money that they have returned to me are correct until I have them audited myself, and because I have been forced into this position at this point is because of the banks mistakes, and because the bank is ignoring the fact that they even just double charged me when the person told me, she was crediting the account and they arent even paying attention to what I said instead of saying, they have rights to these fees proves clearly that they have no idea what theyre doing and you cant trust them with your money I can not trust this bank with my money whatsoever. Its a big game its like a joke its so incompetent. I cant believe it. On top of that Im being discriminated against there was no discussion about anything with my savings account. Theres no discussion about them closing my business account and there was no discussion that they werent going to issue new account numbers they just decided to have the branch issue me two cashiers checks for whatever numbers they decided they were going to give me and that the bank was not gon na cash them for me and force me to pay {$2500.00} in fees at a check cashing place. When the person in the front investigation unit told me that they were going to issue checks to me she didnt even offer the {$12000.00} that they were holding in my security count. She told me that there was a {$9000.00} approximate credit on my credit card account and that shes going to close the account and send me the {$9000.00} and then I had to ask her what about the {$12000.00} youre holding You have to give me that too and then she put me on hold and came back and told me that I could get that from the bank so she didnt even realize that that was part of it. Theres no possible way that this financial institution is taking care of peoples money correctly. I would be not surprised at all if somebody in the bank is stealing money, or that a lot of people like myself, start popping up with this financial institution Theres no reason for them to keep any more of my money. They double charged me when they said they were crediting me on fees and interest on cash advances. They forced me to have to take those cash advances then they double charged me when they said they were crediting me, and I want it all paid back to me every dime! Theres no way anyone has audited that or done anything about it they just want me to, except what theyve done they charge me XXXX for withdrawal fees. They charge me interest on my money for cash advances and refused to close the account because they said they didnt know how to but now theyve done it now that theyve been placed under review with a CFPB I think that you need to pay attention to the fact that theres no accountability to anything that this financial institution is doing theres no consistent policies theres nobody managing someone else every person doesnt know how to escalate anything I have gone through XXXX months of XXXX while the bank held my money XXXX, refused to give it back to me, and then charge me fees and enormous interest on my having to use my own money and because they didnt know how to process claims and then finally only knowing how to process Credit Card claims and not debit card claims which forced me to have to close my credit card account but they couldnt do it but then forced me to have to use whatever cash I could get out of it because they wouldnt process my other claims. This is their fault, and I want all of my money every XXXX back and I want damages, I feel like you need to have their legal department review what theyve done to my life and now forcing me to let them double charge me and give them money for fees because they made mistakes and abandoned the rules and laws and policies and procedures that are in place for a financial institution to exist and ignore the fact that I told them over and over that they just double charged me for something that their personnel said they were going to credit me and then from them to make me except the fact that they want to keep all the rest of the fees and interest and everything else that they charge me, and then force me to have to go to a check cashing company because they tell me that the branch doesnt have enough money to cash the cashiers checks that they just handed me I want all that money back. I want somebody to be accountable in this financial institution for what theyve done to me and stop trying to punish me because on top of all of that now they discriminate against me didnt talk to me at all took away my savings account and closed all my accounts and told me this is what were gon na give you, and theres no accountability for them and I want every XXXX back every single XXXX. It is easy to see how Ive been treated and punished by this bank for the banks mistakes because the bank didnt know how to take a claim correctly and because the bank wants to cause people who are victims of fraud more pain intentionally instead of helping the customer because the bank is supposed to be a trusted financial institution where people can keep their money and trust that the bank has their best interest in mind, but this bank does not care about anyone, but their own money and what they get from people they dont care how they treat people they dont care about training people, they dont care about policies and procedures, and I dont feel like this financial institution is professional whatsoever. I want all of my money back every fee every charge every interest you charge me everything that you took from me everything and for the damages you put on my life. To be accountable, but I want my money back the bank hasnt even take a notice to the fact that I keep saying when the woman said she was going to give me back {$160.00} cash advance interest and a cash advance fee because that was her limit that day she charged my account instead of crediting it thats double charging and youre not even paying attention to that point there whatsoever instead you sent me a letter that you sent me some {$9000.00} check on XX/XX/XXXX, which I dont have and that youre keeping all these fees including the double charging me fees thats unacceptable and I want my money NOW","date_sent_to_company":"2023-11-30T23:31:28.000Z","issue":"Fees or interest","sub_product":"General-purpose credit card or charge card","zip_code":"89123","tags":null,"has_narrative":true,"complaint_id":"7928575","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"BMO BANK NATIONAL ASSOCIATION","date_received":"2023-11-30T22:53:56.000Z","state":"NV","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem with fees"},"highlight":{"complaint_what_happened":["They forced me to have to take those cash advances then they double charged me when they said they were crediting me, and I <em>want</em> it all paid back to me every dime! Theres no way anyone has audited that or <em>done</em> anything about it they <em>just</em> <em>want</em> me to, except what theyve <em>done</em> they charge me XXXX for withdrawal fees."]},"sort":[17.16277,"7928575"]},{"_index":"complaint-public-v1","_id":"3059912","_score":17.076265,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"On my XXXX report I have debt collecter XXXX XXXX collecting for XXXX XXXX in XXXX. I have made 3 dispute claims with XXXX and XXXX and it still remains on my report. First attempt XXXX, second XX/XX/XXXX, & XX/XX/XXXX. Each complaint gets returned correct debter. That is not factual I'm telling XXXX XXXX XXXX its fraud and filed with the FTC for documentations. I spoke to XXXX ( XXXX ) whom was uncooperative to my needs to have this remove violating my rights to obtain information they deem proves the account is mine. I want this report gone just like XXXX has done as well as XXXX   and with only one dispute filed. Please give me support in mediating and exersing my Fair Credit Rights. 3 disputes and will not remove it is rediculous. Last checked with XXXX XX/XX/XXXX pending investigation.","date_sent_to_company":"2018-10-29T22:19:03.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"41005","tags":"Servicemember","has_narrative":true,"complaint_id":"3059912","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Resurgent Capital Services L.P.","date_received":"2018-10-29T22:18:59.000Z","state":"KY","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["I <em>want</em> this report gone <em>just</em> like XXXX has <em>done</em> as well as XXXX   and with only one dispute filed. Please <em>give</em> me support in mediating and exersing my Fair Credit Rights. 3 disputes and will not remove it is rediculous. Last checked with XXXX XX/XX/XXXX pending <em>investigation</em>."]},"sort":[17.076265,"3059912"]},{"_index":"complaint-public-v1","_id":"3059908","_score":17.060627,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"On my experian report I have debt collecter XXXX XXXX collecting for XXXX XXXX in XXXX. I have made 3 dispute claims with Equifax and XXXX and it still remains on my report. First attempt XXXX, second XX/XX/XXXX, & XX/XX/XXXX. Each complaint gets returned correct debter. That is not factual I'm telling Equifax XXXX XXXX its fraud and filed with the FTC for documentations. I spoke to XXXX ( XXXX ) whom was uncooperative to my needs to have this remove violating my rights to obtain information they deem proves the account is mine. I want this report gone just like XXXX has done as well as XXXX   and with only one dispute filed. Please give me support in mediating and exersing my Fair Credit Rights. 3 disputes and will not remove it is rediculous. Last checked with XXXX XX/XX/XXXX pending investigation.","date_sent_to_company":"2018-10-29T22:18:57.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"41005","tags":"Servicemember","has_narrative":true,"complaint_id":"3059908","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2018-10-29T21:57:21.000Z","state":"KY","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["I <em>want</em> this report gone <em>just</em> like XXXX has <em>done</em> as well as XXXX   and with only one dispute filed. Please <em>give</em> me support in mediating and exersing my Fair Credit Rights. 3 disputes and will not remove it is rediculous. Last checked with XXXX XX/XX/XXXX pending <em>investigation</em>."]},"sort":[17.060627,"3059908"]},{"_index":"complaint-public-v1","_id":"3059911","_score":17.05786,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"On my experian report I have debt collecter XXXX XXXX collecting for XXXX XXXX in XXXX. I have made 3 dispute claims with XXXX and XXXX and it still remains on my report. First attempt XXXX, second XX/XX/XXXX, & XX/XX/XXXX. Each complaint gets returned correct debter. That is not factual I'm telling XXXX  & XXXX its fraud and filed with the FTC for documentations. I spoke to XXXX ( XXXX ) whom was uncooperative to my needs to have this remove violating my rights to obtain information they deem proves the account is mine. I want this report gone just like XXXX  has done as well as Experian and with only one dispute filed. Please give me support in mediating and exersing my Fair Credit Rights. 3 disputes and will not remove it is rediculous. Last checked with Experian XX/XX/XXXX pending investigation.","date_sent_to_company":"2018-10-29T22:19:03.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"41005","tags":"Servicemember","has_narrative":true,"complaint_id":"3059911","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2018-10-29T22:18:59.000Z","state":"KY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["I <em>want</em> this report gone <em>just</em> like XXXX  has <em>done</em> as well as Experian and with only one dispute filed. Please <em>give</em> me support in mediating and exersing my Fair Credit Rights. 3 disputes and will not remove it is rediculous. Last checked with Experian XX/XX/XXXX pending <em>investigation</em>."]},"sort":[17.05786,"3059911"]},{"_index":"complaint-public-v1","_id":"8263026","_score":16.91333,"_source":{"product":"Checking or savings account","complaint_what_happened":"I discovered some fraudulent activity in my transactions while filing my taxes. I filed the claim on or about XX/XX/2023 the claim included almost {$2500.00} in transactions that should not have been included. The claim was denied and so I called and went over the transactions with an operator and resubmitted the claim. The claim was denied 2 or 3 more times each time I had the same 2 hour call removing the transactions that didn't belong. This tells me that there is no investigation happening or the notes would have been read and seen the amount change and the transactions that had been removed but obviously that didn't happen and I know this because the correct transactions are cut and dry fraudulent and will not provide them with a reason to deny the claim. The denials were coming every 2 to 3 days and I find the speed of those investigations odd since they have had this resubmittal now since XX/XX/2023 and still claim to not have an answer. We are well past the 20 buisnesss days and I can't seem to reach anyone accept for operators that are in place to keep the customers from reaching anyone that can help. BofA no longer handles the XXXX accounts so I believe they are just stringing me along hoping I will just give up. This is not the WORLD CLASS SERVICE they claim at the start of every phone conversation I have filed complaint after complaint to no avail I have done all they asked of me I took it upon myself to fax over a couple things that an employee told me may help speed it up and faxed it at a branch of BofA only to have them say I didn't send them and they never received the fax. I then had to go to XXXX store and pay to have them faxed again so I would have a document showing it was received and copied it only took 8 days for them to add them to my claim finally. I didn't want to file this but they have left me no choice I believe they are not intending to pay my claim I don't believe there is an investigation happening at all since they are no longer with XXXX. After this I am going to either file a small claims suit or have a 3rd party arbitrator over see and rule on this issue I am positive that I am in right and simply want what is mine and no more! Thank you for your time.","date_sent_to_company":"2024-02-02T06:05:59.000Z","issue":"Managing an account","sub_product":"Other banking product or service","zip_code":"90018","tags":null,"has_narrative":true,"complaint_id":"8263026","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2024-02-02T05:19:44.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem making or receiving payments"},"highlight":{"complaint_what_happened":["The denials were coming every 2 to 3 days and I find the speed of those <em>investigations</em> odd since they have had this resubmittal now since XX/XX/2023 and still <em>claim</em> to not have an answer. We are well past the 20 buisnesss days and I can't seem to reach anyone accept for operators that are in place to keep the customers from reaching anyone that can help. BofA no longer handles the XXXX accounts so I believe they are <em>just</em> stringing me along hoping I will <em>just</em> <em>give</em> up."]},"sort":[16.91333,"8263026"]},{"_index":"complaint-public-v1","_id":"14908533","_score":16.893894,"_source":{"product":"Checking or savings account","complaint_what_happened":"A company called XXXX  was taking money out of my account that I did not authorize somehow they got to hold to my account information but it all actual facts if Dave XXXX  would have blocked them as an unauthorized using the money wouldn't have been taken out so I made a claim and Dave XXXX  said that they have to put my account on freeze that I would not be able to get back into my account until they're done with their investigation this is illegal I get my direct deposit through Dave XXXX  not only that I get other checks that come through Dave XXXX  I'm not able to pay my bills feed my kids and can end up on the streets because they want to freeze my account instead of just doing the investigation and blocking that company they did so without me speaking to a supervisor quickly to hang up the phone so when I called them it sends me automatically to a automated system that says check your email instead of someone answering the phone to give me any answers that's illegal","date_sent_to_company":"2025-08-08T17:48:15.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"91913","tags":"Servicemember","has_narrative":true,"complaint_id":"14908533","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Dave Operating, LLC","date_received":"2025-07-27T18:54:33.000Z","state":"CA","company_public_response":null,"sub_issue":"Problem accessing account"},"highlight":{"complaint_what_happened":["only that I get other checks that come through Dave XXXX  I'm not able to pay my bills feed my kids and can end up on the streets because they <em>want</em> to freeze my account instead of <em>just</em> doing the <em>investigation</em> and blocking that company they did so without me speaking to a supervisor quickly to hang up the phone so when I called them it sends me automatically to a automated system that says check your email instead of someone answering the phone to <em>give</em> me any answers that's illegal"]},"sort":[16.893894,"14908533"]},{"_index":"complaint-public-v1","_id":"6427226","_score":16.885,"_source":{"product":"Checking or savings account","complaint_what_happened":"My complain agains Wells Fargo for not taking the right steps to verify XXXX wires transfer done in a short period of time XXXX XXXX on XX/XX/XXXX XXXX XXXX on XX/XX/XXXX and XXXX XXXX on XX/XX/XXXX. I never authorized to have wire transfers available through my online banking, I have never done a wire transfer online, Wells Fargo should have taken more precautions to protect my assets. They should take responsibility for the fraud that happen to my account. Obviously I keep my money on a bank to keep it safe otherwise I would just keep it under my mattress. They claim that they send notifications about the wire transfers which I never received. It should have been a red flag to them the fact that so many wire transfers for large amounts happen in such a short period of time. I did my part to report the fraud as soon as I notice it which was on XX/XX/XXXX. I have been banking with Wells Fargo for 20 years and never done a wire transfer online which should have been another red flag to XXXX XXXX not taking the responsibility for not protecting my money. In good faith I open and account and kept my saving with them. They have the responsibility to prevent this type of things happening. If they failed to respond for their negligence I will be taking legal action. This wire transfers should of been double check since they were done online to a new recipient, they should of call to confirm I was making the wire transfers, froze the account or denied the transfers. WellsFargo fail to protect my funds, the bank has a duty to protect my assets Under Article XXXX, a bank is liable to a customer for the full amount of a negligently processed wire received by a hacker, including interest. Courts say the party in the best position to discover the fraud should bear the loss. Even if I would of received notification of the wire transfers they only give you XXXX minutes to report it to have the wire transfer reverse which in reality nobody is checking their email or phone that often especially if youre working or traveling. Also the response from the fraud department was awful, they made no attempts to contact me or follow up on the investigation. I received no updates or information, I called everyday to request an update and none was available. I have been calling to talk to the XXXX every day since XX/XX/XXXX. Today on XX/XX/XXXX I talk to the fraud department not the XXXX and he informed me that my claim has been denied. They never contact me for updates or questions. Theyre claiming that this transactions happen for a known device. I have done everything I can do help them, willing to answer any questions. Wells Fargo reference # XXXX XX/XX/XXXX I spoke to the person overseeing my previous complaint, she said they had indeed denied my fraud claim and they if I wanted more information I could call the fraud department, I call the fraud department, they didnt provide me with any additional information and told me that I cant talk to the XXXX because they just work in the back office. She just told me that the wire transfers had been done with a known device and thats why they denied the claim. That theres no point of re escalating my claim but I could call later and do it. XXXX getting many different answers from different WellsFargo employee. They refuse to provide information on how they came to de decision they made. Its very convenient for Wells Fargo to put the fall on me. They 100 % dont want to take responsibility for losing my funds. They didnt protect me as their client and now Im in a very bad position where I lost all my life savings. They made it sound like because I didnt report this transaction faster its my fault or it was done by me or someone I know, clearly if I would of seen this transactions sooner they still wouldnt have taken responsibility because they just dont want to refund the money that was stolen from them. Clearly the finding to their investigation will only benefit them.","date_sent_to_company":"2023-01-11T16:09:06.000Z","issue":"Managing an account","sub_product":"Savings account","zip_code":"XXXXX","tags":"Servicemember","has_narrative":true,"complaint_id":"6427226","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2023-01-11T15:50:32.000Z","state":"NV","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["They made it sound like because I didnt report this transaction faster its my fault or it was <em>done</em> by me or someone I know, clearly if I would of seen this transactions sooner they still wouldnt have taken responsibility because they <em>just</em> dont <em>want</em> to refund the money that was stolen from them. Clearly the finding to their <em>investigation</em> will only benefit them."]},"sort":[16.885,"6427226"]},{"_index":"complaint-public-v1","_id":"2316566","_score":16.841888,"_source":{"product":"Credit card","complaint_what_happened":"On XX/XX/XXXX I when reviewing my old credit card statements for Discover in order to figure out why my credit card charges had gotten so high. In the statement dated XX/XX/XXXX and card ending in XXXX I notice a balance transfer on XX/XX/XXXX to my Discover card for {$4000.00} dollars for which I 'm the only authorized user and card holder. During this time I had been working a 70-80hrs a week and had neglected to review my electronic statements and during that month I knew there had been some major XXXX purchases which was another reason I had not discovered the unauthorized balance transfer. Upon discovering this on XX/XX/XXXX I called Discover and they said I would have to call back during business hours the next day and talk to the fraud department. So the next day I called the fraud department and they indicated I would have to implicate someone and file a fraud claim in order to get it investigated and that would take 90days even though it listed the balance transfer check number on the statement, so I file a possible fraud charge indicating who I though might have done it but not know for sure who. So they immediately discontinued that card and sent me a knew on while that investigated the claim. On XX/XX/XXXX in the late afternoon the lead investigator contacted me and indicated that these where serious accusation and wanted to know if I wanted to pursue the claim but would not tell me who it was but said they would go after the person I had implicated and that I should file a Police report with the local authorities. At this point I indicated that I did not want them to contact the person or report the person I had implicated because I needed to know it was that person first and that I did not want to go around making false accusations without any evidence. She then said they would go after this person for the money and then I got very upset and it got a little heated as I said why ca n't you just give me the two simple things I 've asked for since its my account and my credit card, I need to know who the check was made out to and who signed it, thats all Im asking. She said they would have to finish the investigation and then release that information to the police. I said well Im not comfortable doing that without any evidence and just to forget it if they could not give me the information I ask for. I feel like I was bullied into withdrawing the fraud claim because they wanted me to do all these thing to implicated someone when I had no concrete evidence. Despite this the affidavit of fraud to fill out still came in the mail followed by a letter stating they were withdrawing the claim per my request. So I decided to report it to the local authorities on XX/XX/XXXX and filled out the form and sent it in on XX/XX/XXXX with a note stating that I wanted to pursue the investigation so the Police could do there job in filing my report to them and that I needed to know who had done this. On XX/XX/XXXX I called to see if they had received the affidavit and they said they had not but took down all the police information requested in the form. Finally on XX/XX/XXXX I called Discover agains since 2 weeks prior I had contacted the Police Chief who said he still had not heard from Discover. The first person I talked to said the investigation as closed and said I would need a fax or email for them to forward the information to the police and then transferred me to the lead investigator who indicated they would not reopen the investigation or forward to the police since I withdrawn the claim and it was considered a domestic dispute. So I asked who signed it and who it was written to? She said the personI had implicated was who it was to and she had also signed it, to which I said I need a copy of that check and she said they would mail it to me and when it came it was made out to the implicated but signed by me and not my signature.","date_sent_to_company":"2017-01-29T08:58:29.000Z","issue":"Balance transfer","sub_product":null,"zip_code":"84721","tags":null,"has_narrative":true,"complaint_id":"2316566","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"DISCOVER BANK","date_received":"2017-01-29T08:58:28.000Z","state":"UT","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I said well Im not comfortable doing that without any evidence and <em>just</em> to forget it if they could not <em>give</em> me the information I ask for. I feel like I was bullied into withdrawing the fraud <em>claim</em> because they <em>wanted</em> me to do all these thing to implicated someone when I had no concrete evidence. Despite this the affidavit of fraud to fill out still came in the mail followed by a letter stating they were withdrawing the <em>claim</em> per my request."]},"sort":[16.841888,"2316566"]},{"_index":"complaint-public-v1","_id":"16926254","_score":16.799362,"_source":{"product":"Credit card","complaint_what_happened":"I have gone out of my way to communicate with XXXX and they have just done nothing but treat me like a criminal whenever I was the victim of a crime. Let me start up by saying Im not giving you a penny. If you want money youre gon na have to take me to court otherwise I wouldnt waste your time sending letters to me because youre not getting anything now. Keep in mind that XXXX is already aware of this, but you feel free to check in with them this happened years ago at this point my bag was lost/stolen lost and found my entire bag was found which included my phone. I had to get a brand new phone at the time my ID multiple credit cards other banks like XXXX  XXXX XXXX and XXXX XXXX had no issues honoring their XXXX fraud liability claim but XXXX didnt wan na honor it for some reason no matter what I said, and then they would say well you havent provided any new information and so I would say what exactly is it that you want to know and then they were just ignoring me so they want new information but they wont tell me what information they want I mean its a fraud situation. I didnt have exactly a lot of control over it. I didnt know the criminal who used the card or where they used it and I lost my phone as well so it took me a minute to get a new phone and to do everything again, other banks were understanding of what is occurred to me and word you know is helpful and sympathetic to to my problem but not XXXX XXXX Oh XXXX no not XXXX. They want to treat me like Im a criminal like Ive done something wrong. They went through and they did remove some of the transactions thats whats even crazier is some of the transactions apparently were fraudulent and others were not. Is there anyone out there with any common sense that can explain explained how part of them are fraudulent and part of them or not it was all the whole same scenario. I technically had XXXX XXXX credit cards. Apparently you didnt buy the other account and when theyve opened so-called investigations theyve lasted for less than XXXX hours they charged me late fees. They charged me interest which is against the law when youre investigating so why dont you get them to remove all the late fees and the interest that they shouldnt have been charging me and then actually investigate the fraud claim and I think youll find out that I dont know anything.","date_sent_to_company":"2025-10-30T15:28:22.000Z","issue":"Fees or interest","sub_product":"General-purpose credit card or charge card","zip_code":"490XX","tags":null,"has_narrative":true,"complaint_id":"16926254","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Portfolio Recovery Associates, LLC","date_received":"2025-10-30T15:16:35.000Z","state":"MI","company_public_response":null,"sub_issue":"Problem with fees"},"highlight":{"complaint_what_happened":["I have gone out of my way to communicate with XXXX and they have <em>just</em> <em>done</em> nothing but treat me like a criminal whenever I was the victim of a crime. Let me start up by saying Im not <em>giving</em> you a penny. If you <em>want</em> money youre gon na have to take me to court otherwise I wouldnt waste your time sending letters to me because youre not getting anything now."]},"sort":[16.799362,"16926254"]},{"_index":"complaint-public-v1","_id":"7435807","_score":16.711464,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I called to report my card was lost on on or around XX/XX/2023 XXXX XX/XX/2023 I filled out a fraud packet on 15 th email it right back after that I called because it says on packet they sent me if I get it back 10 days from XX/XX/2023 id receive a provisional credit which I did get it to them in time they dtill were not done with investigation but as soon as I called about the credit they all of a sudden were done investigation so they denied my claim and said they can't proof fraud but on my email i asked for from them its says i might have dropped my card at gas station or left it in atm i never told them that on any paperwork so they say thats the conflicting information my card was lost at XXXX it was inside a small change purse and i kept my pin on very small piece of paper in another part of change purse with other things written on it so it would be hard to tell its a pin please help me XXXX was taken off my XXXX card that caused me to not be able to pay this month rent I'm on fixed income the direct express card company I feel didn't do a investigation and just doesn't want to give me the credit this card is my XXXX son card who is a minor and I'm his pay e","date_sent_to_company":"2023-08-21T15:32:35.000Z","issue":"Problem with a purchase or transfer","sub_product":"Government benefit card","zip_code":"89103","tags":null,"has_narrative":true,"complaint_id":"7435807","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"Comerica","date_received":"2023-08-21T14:48:26.000Z","state":"NV","company_public_response":null,"sub_issue":"Charged for a purchase or transfer you did not make with the card"},"highlight":{"complaint_what_happened":["and <em>just</em> doesn't <em>want</em> to <em>give</em> me the credit this card is my XXXX son card who is a minor and I'm his pay e"]},"sort":[16.711464,"7435807"]},{"_index":"complaint-public-v1","_id":"2199872","_score":16.607311,"_source":{"product":"Bank account or service","complaint_what_happened":"I 've had my bank accounts with PNC Bank for several years now with basically no complaints. In XX/XX/XXXX, I had XXXX fraudulent charges on my debit card, which PNC refunded ( stopped payment ) on XXXX of the XXXX. They left me hanging for the fourth - XXXX XXXX confections and told me I was on my own, but provided me no details of the transaction. As a result of the fraudulent charges, PNC issued me a new debit card, which is where this complaint starts. On XX/XX/XXXX, XXXX charged my NEW debit card {$95.00} and I have not given this card # out to any companies or used it online. So, I called PNC and asked them to file a dispute. Again, they told me they offered no support, I was on my own. I asked them for Corporate Security and to start a fraud investigation. Only then did the representative take a 'questionnaire ' from me about the incident. During this 'questionairre ' she asked me to falsify my first answer \" Did you give out this card # to the company in question? '' She informed me that answering yes would expedite my process, answering no would cause me problems, But I did n't give out the card #, what am I supposed to say? \" If you say yes, your claim will be processed, if you say no, you will have difficulties with this claim. '' I told her I was n't going to lie and left my answer as \" no '', I had not given out the card #. Feeling uncomfortable, I asked to escalate this complaint. She complied by giving me a # I could leave a VM on. After that, I asked her how a random company could get my account information. The representative informed me that upon issuance of the replacement debit card in XX/XX/XXXX, PNC had done me the 'service ' of giving out the new card information to any merchants who had claimed a recurring charge on the old card. WHAT?!? I asked her to repeat what she had just told me and she did from her script. Again, WHAT?!? You replace a card for fraud, and give out the new card information without my knowledge or approval? I want my money back. I want damages. I want credit monitoring due to the breach by PNC.","date_sent_to_company":"2016-11-09T01:16:51.000Z","issue":"Using a debit or ATM card","sub_product":"Checking account","zip_code":"60613","tags":null,"has_narrative":true,"complaint_id":"2199872","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"PNC Bank N.A.","date_received":"2016-11-09T01:16:50.000Z","state":"IL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["The representative informed me that upon issuance of the replacement debit card in XX/XX/XXXX, PNC had <em>done</em> me the 'service ' of <em>giving</em> out the new card information to any merchants who had <em>claimed</em> a recurring charge on the old card. WHAT?!? I asked her to repeat what she had <em>just</em> told me and she did from her script. Again, WHAT?!? You replace a card for fraud, and <em>give</em> out the new card information without my knowledge or approval? I <em>want</em> my money back. I <em>want</em> damages."]},"sort":[16.607311,"2199872"]},{"_index":"complaint-public-v1","_id":"1978642","_score":16.590992,"_source":{"product":"Credit card","complaint_what_happened":"Hello, This complaint is about Discover Card and the way they handled my fraud investigation. I felt like I was treated like a criminal, when in truth I was the victim. In XX/XX/XXXX I had several fraudulent transactions on my Discover Card. I called into Discover with my financial advisor to address them and during the phone call I was disconnected. From what I know now they never addressed the claim because upon going over my books I saw that the charge was still there. So I called into Discover just recently to initiate a claim again so that they could address the charges and help me get my money back, what happened after that was just horrible. This started in the beginning of XXXX XXXX, initially I called into Discover to mark the charges as fraud and they said fine, everything would be ok and it may take some time to get the credit issued and the investigation done, but they would take care of it. About two weeks passed and nothing. So I called back with my financial advisor and they told me that the investigation was still pending but I could speak to a supervisor on the account. The young man that I talked to, XXXX, was just a horror. He made me feel almost criminal. He kept asking me \" Ma'am Are you sure you do n't remember making these charges?! '' Like almost as if I had done something wrong by saying I did n't authorize the charges. I told him no that I did n't, and eventually he said that ok, the investigation would continue. When I got off the phone I was so shaken up that I wanted to cry. I kept trying to think of what I could have possibly done wrong for someone to speak to me like that. I mean it was almost like a movie scene where the police are interrogating a suspect. I almost ca n't describe the feeling. At that point I felt defeated. I told my financial advisor, who had been helping me through this that I never wanted to talk to those people again. He advised me that I was the one who got taken advantage of and that he did n't think the guy was taking out on me, just being overzealous about his job. I still felt absolutely horrible. Anyway, I did n't hear from them for some time so I called back in with my financial advisor on XXXX/XXXX/XXXX and they told me the investigation could take up to 90 days, although the next day I saw the credit on my account. However on XX/XX/XXXX I got a call from a XXXX who said she was a fraud Supervisor in the XXXX XXXX office of Discover card. We played phone tag for most of that day because I did n't want to talk to these people without my financial advisor on the line. They called so many times that day, at one point I said I feel like these people are harassing me. Once we finally talked to XXXX she said that my claim had been denied on the grounds that I had initiated the claim in XXXX and never followed through with it. I told her that that is the reason why I am calling, and the fact that I did n't get back to you is not because I finally figured out that I approved the transaction, I have a life. That does n't mean I gave these people my authorization to charge my card. Also, the fact that I only gave them the XXXX charge and upon further review of my books I actually saw another transaction that was not authorized and they denied both on the same grounds. My financial advisor mentioned something about them having to produce some kind of invoice or documents that I gave my authorization for the transaction, but they did not give me any of this. XXXX said she had done a google search and found one of these places on a fraud website!!! At that point I was flabbergasted. She had seen these people on a fraud website but want to hold me accountable for them? I just did n't know what to say. I still do n't understand why they did this to me. They say they have {$0.00} fraud liability, but held me liable for every single dollar. Please help.","date_sent_to_company":"2016-06-21T17:00:14.000Z","issue":"Identity theft / Fraud / Embezzlement","sub_product":null,"zip_code":"11783","tags":"Servicemember","has_narrative":true,"complaint_id":"1978642","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"DISCOVER BANK","date_received":"2016-06-21T17:00:13.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["So I called into Discover <em>just</em> recently to initiate a <em>claim</em> again so that they could address the charges and help me get my money back, what happened after that was <em>just</em> horrible. This started in the beginning of XXXX XXXX, initially I called into Discover to mark the charges as fraud and they said fine, everything would be ok and it may take some time to get the credit issued and the <em>investigation</em> <em>done</em>, but they would take care of it. About two weeks passed and nothing."]},"sort":[16.590992,"1978642"]},{"_index":"complaint-public-v1","_id":"6755348","_score":16.404877,"_source":{"product":"Checking or savings account","complaint_what_happened":"It all started on XX/XX/2023. I filed a claim with Chime about unauthorized transactions. They gave me a total of XXXX in which multiple atm fees were not included. They said the time frame was 10 days to receive a provisional credit and up to 90 days for the investigation. My case was closed out within 5-7 days excluding the weekend. I called them back when I got the alert and told them they could not have done an investigation on my behalf due to the time frame the dispute was closed. The rep then entered a rebuttal ( reluctantly ) and stated I would have to wait an additional 10 days. I waited and a provisional credit was given. They closed the case shortly after and waited until my account showed a substantial amount so they could charge the provisional credit back to me and then debited my account. Once I found out I called them again and opened up another rebuttal after seeing the information they provided. This time I was assured my claim would be processed as I was told but when I called them no record could be found. The reasoning was so vague and incorporated the same info I gave them in my initial claim. So I called again, spoke a floor manager in which filed another rebuttal. I have talked to 2 or 3 floor managers and they all just want me to get off the phone and not handle my issue. Each time it is 10 days, so I have been waiting for 40+ days for them to do a proper investigation. It would be more for me because I count the weekends. I have been with them 4-5 or more years and never filed a claim! Enough is enough and I want my money back asap!! The dates and claim # XXXX filed is XXXX XX/XX/2023, another date in between in which they did not want to give me per the reps that answered my call. A floor manager stated the next was XXXX on XX/XX/2023, XXXX on XX/XX/2023 and used the initial dispute # under the third time claimed which is the 4th or 5th being XXXX on XXXX. No # XXXX came like this before with indicates they are alerting someone to my issue! Please help me in recouping my funds as I do not want anything to do with this company again and i will be alerting all my friends and family about them not having support once fraud or whatever issue they face!","date_sent_to_company":"2023-03-27T22:09:53.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Checking account","zip_code":"43227","tags":null,"has_narrative":true,"complaint_id":"6755348","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Chime Financial Inc","date_received":"2023-03-27T20:01:54.000Z","state":"OH","company_public_response":null,"sub_issue":"Transaction was not authorized"},"highlight":{"complaint_what_happened":["I have been with them 4-5 or more years and never filed a <em>claim</em>! Enough is enough and I <em>want</em> my money back asap!! The dates and <em>claim</em> # XXXX filed is XXXX XX/XX/2023, another date in between in which they did not <em>want</em> to <em>give</em> me per the reps that answered my call. A floor manager stated the next was XXXX on XX/XX/2023, XXXX on XX/XX/2023 and used the initial dispute # under the third time <em>claimed</em> which is the 4th or 5th being XXXX on XXXX."]},"sort":[16.404877,"6755348"]},{"_index":"complaint-public-v1","_id":"5138563","_score":16.299868,"_source":{"product":"Checking or savings account","complaint_what_happened":"Citizens Bank closed my account because I deposited a check and it took longer to clear. They assumed it was fraudulent activity. They started trying to close it. The check cleared. I came in the branch for verification and withdraw money. I left a balance of {$30.00} because they said if I took all they were going to close it. They turned around and did it anyway. They said they mailed a check out never received. They said they were going to investigate and send me a new check to my new address. The last check they claim they mailed was sent to my sister address. Which I still have access. I just want my money and to be done with this bank. Inconvenience. When I call now they give me the run around. You can't keep my money. They had no reason closing my account in the first place. The check cleared. I wouldn't have known it was close until I tried to send my money into the account and it wasn't going through. They froze the account and debit card. Then closed it.","date_sent_to_company":"2022-01-22T16:41:03.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"07017","tags":null,"has_narrative":true,"complaint_id":"5138563","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIZENS FINANCIAL GROUP, INC.","date_received":"2022-01-22T15:34:32.000Z","state":"NJ","company_public_response":null,"sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["They said they were going to <em>investigate</em> and send me a new check to my new address. The last check they <em>claim</em> they mailed was sent to my sister address. Which I still have access. I <em>just</em> <em>want</em> my money and to be <em>done</em> with this bank. Inconvenience. When I call now they <em>give</em> me the run around. You can't keep my money. They had no reason closing my account in the first place. The check cleared."]},"sort":[16.299868,"5138563"]},{"_index":"complaint-public-v1","_id":"9972943","_score":16.168358,"_source":{"product":"Prepaid card","complaint_what_happened":"On XXXX XXXX I used my XXXX prepaid XXXX card to pay a bill using the bill pay service XXXX offer on line with your account. I paid my bill in the amount of {$490.00} once I finished I call the merchants to let them know I just made a payment for {$490.00} I was told by the merchant that they no longer handle my account to get my money back. So I Immediately called XXXX customer service and spoke with a representative and explain what just happen that I just did a bill payment in the amount of {$490.00} that I was just told by the merchant they no longer handle my account, so I want the to stop the transaction get my money back. I was told by the representative that I would have to wait for the transaction to post to the account it XXXX take XXXX days once it post we will reverse the amount back to your account. So I check my account the {$490.00} posted on XXXX XXXX. It stated very clearly on my account that CREDIT-BILL PAY {$490.00} Funding Reversal. I was to by the representative that the {$490.00} would be back on my XXXX prepaid card. It was never put back on my card I had to order a new card which I never received. I file a dispute for my funds on XXXX XXXX. I was told that a investigation would be done in XXXX days if the investigation still going on I would receive a provisional credit on the new card on XX/XX/year> I dont receive the provisional credit on my card. So I call the refuse to give me my money back I even wrote a letter explaining the situation to them also I email to. When I call I keep getting the run around transferring to different departments nobody has help me. The Dispute number I was given on XX/XX/year> by a representative name XXXX give me this Claim number XXXX. Thanks.","date_sent_to_company":"2024-09-01T01:46:42.000Z","issue":"Problem with a purchase or transfer","sub_product":"General-purpose prepaid card","zip_code":"917XX","tags":null,"has_narrative":true,"complaint_id":"9972943","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2024-09-01T00:48:34.000Z","state":"CA","company_public_response":null,"sub_issue":"Card company isn't resolving a dispute about a purchase or transfer"},"highlight":{"complaint_what_happened":["The Dispute number I was given on XX/XX/year> by a representative name XXXX <em>give</em> me this <em>Claim</em> number XXXX. Thanks."]},"sort":[16.168358,"9972943"]},{"_index":"complaint-public-v1","_id":"18674358","_score":15.983845,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/XXXX I filed through disputes in the amount of {$400.00} in with cash out. In two days later I got an email stating that all of those claims were eligible for temporary credits and they couldn't have came at a better time cuz my dad passed away that morning and they froze his bank accounts and I couldn't get my money out so I was at a gas station out of gas at the time and I messaged and called Cash app and they told me that I would have the money in my account by the following day so. So I ended up staying the night in my truck at the gas station just to find out the next day there was no money in my account. So my truck ended up getting towed because they wouldn't give me my money when they sent me notifications saying that I was eligible for it. Then when I get home 2 Days later my electricity got cut off cuz I couldn't Auto draft the money on my dad 's account so I called Cash up again and I told him my lights were out now and they said too bad you have to wait till the process is done for the investigation of the claims. So I've lost my family member of lost my vehicle and I've lost power in my house and now the water is out in the house too because of cash out won't give me my money I want to sue these people","date_sent_to_company":"2026-01-13T07:02:57.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"710XX","tags":null,"has_narrative":true,"complaint_id":"18674358","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Block, Inc.","date_received":"2026-01-13T06:48:34.000Z","state":"LA","company_public_response":null,"sub_issue":"Problem accessing account"},"highlight":{"complaint_what_happened":["Then when I get home 2 Days later my electricity got cut off cuz I couldn't Auto draft the money on my dad 's account so I called Cash up again and I told him my lights were out now and they said too bad you have to wait till the process is <em>done</em> for the <em>investigation</em> of the <em>claims</em>. So I've lost my family member of lost my vehicle and I've lost power in my house and now the water is out in the house too because of cash out won't <em>give</em> me my money I <em>want</em> to sue these people"]},"sort":[15.983845,"18674358"]},{"_index":"complaint-public-v1","_id":"8583599","_score":15.971891,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I do not have specific dates, for it has been so many. For awhile things were looking good and inaccurate debts were removed from my credit report. However, the activity has started back up again. When I try and dispute anything, they do their investigation, with no involvement on my part. Then, they always side with the debt collection companies. I am never questioned, nor shown their evidence as to why they voted in favor of the debt collection company. I know my rights under Maritime Law. I know my body is traded on the stock market ; that I am owned. I know, I could claim that stock at any time if I fill out the proper paperwork correctly. I am just trying to get by and maybe ahead in this world. This system is designed to keep creative people who just want to be left alone to suffer financially to these blasphemous sharks who make up debt withholding under fraudulent conditions. My score finally began to rise and they find a way to take it down again. I do not even know how these companies come up with these in the first place. I received a letter in the mail the other day saying I never paid back a payday loan and Ive never received a payday loan in my life. They claim I closed a bank account which I never had and couldnt even get a bank account until a few years ago. This is just an example I am giving you, because this is the type of company that the XXXX major credit reporting agencies always side with, and I have no idea, because it has never been proven that these debts are mine. They are even saying I went to XXXX. I know nothing will be done, and you are probably part of the XXXX  that does not have the protection of people in your interests, but I have a right to speak up. The only solution, I can think of to do, is stop trying to participate in this system any longer. I just wanted to raise my score to be able to help my family in the future.","date_sent_to_company":"2024-03-25T00:09:08.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"43015","tags":null,"has_narrative":true,"complaint_id":"8583599","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-03-19T21:06:22.000Z","state":"OH","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["I know nothing will be <em>done</em>, and you are probably part of the XXXX  that does not have the protection of people in your interests, but I have a right to speak up. The only solution, I can think of to do, is stop trying to participate in this system any longer. I <em>just</em> <em>wanted</em> to raise my score to be able to help my family in the future."]},"sort":[15.971891,"8583599"]},{"_index":"complaint-public-v1","_id":"3949305","_score":15.9002,"_source":{"product":"Checking or savings account","complaint_what_happened":"Chime bank dispute claim id XXXX My mobile device was stolen on XX/XX/20. \nWas reported stolen and service suspended next business day on XX/XX/20. \nOn XX/XX/20 I attempted to login to my Chime account via alternate device using WiFi. Access was denied because I had two factor authentication synched with original mobile which was stolen. \nOn XX/XX/20 with the help of Chime agent, We changed the contact number in Chime account to the temporary WiFi number so I could gain access. \nOn XX/XX/20 Chime support responded back saying they'd updated the number. \nSo I logged in right away. \nThat's when I noticed the fraudulent transfers that Im disputing. \nHow it was done is really not up to me to determine. I just want the funds that were stolen from me. Though it may not seem like a lot if money, It's important to me and I will take the necessary steps to see that it's returned. I am in no position to just give money away.\n\nMy suggestion is for our investigative team to due diligence and take a closer look perhaps at the digital footprints that all transfers leave. I would imagine by using some sort of algorithm they should be able to track exactly what account it went to and taking it a step further to check for similar suspicious activity on that account. This is Bank Fraud. This is also my way of assisting the investigation by providing logical information. There is no way I could have done the transfer because I was locked out of my chime account when the theft happened. .All they have to do is look closer at the timestamps in which I interacted with the Chime agents to see this. Right is right. I want my money back and shouldn't be forced to have to open another bank account elsewhere. Now I have also been finding multiple reviews that had similar situations in which Chime is refusing to acknowledge stolen money from account and replace the federally insured funds for it's customers. \nIf someone steals your money, you should be able to recover it.","date_sent_to_company":"2020-11-11T13:41:34.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"77072","tags":null,"has_narrative":true,"complaint_id":"3949305","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Chime Financial Inc","date_received":"2020-11-11T13:20:43.000Z","state":"TX","company_public_response":null,"sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["How it was <em>done</em> is really not up to me to determine. I <em>just</em> <em>want</em> the funds that were stolen from me. Though it may not seem like a lot if money, It's important to me and I will take the necessary steps to see that it's returned. I am in no position to <em>just</em> <em>give</em> money away.\n\nMy suggestion is for our <em>investigative</em> team to due diligence and take a closer look perhaps at the digital footprints that all transfers leave."]},"sort":[15.9002,"3949305"]},{"_index":"complaint-public-v1","_id":"18663157","_score":15.887287,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/year> my wife and I noticed multiple charges that we didnt recognize adding up to a total of XXXX on our checking account in the Wells Fargo app. We called Wells Fargo and explained it to them. They canceled my check card, and opened a claim. The next day we realized that our XXXX XXXX XXXX son was the one who actually made the charges on his XXXXXXXX XXXX He didnt even realize what he was doing. When we realized this we called XXXX to see if they would issue a refund. They said they couldnt do anything until XXXX XXXX investigation was done. We called wells back to let them know that it was actually our son who made the charges and they told us that because he was only XXXX legally he can not make authorized charges so we should still be getting a refund. Wells Fargo provided a provisional XXXX credit. Some days later we got a letter in the mail from Wells Fargo saying that because they even though our done was not authorized because of his age, they were still considered valid charges as it wasnt someone on the outside and on XX/XX/XXXX they would take the provisional XXXX back. We then called XXXX to see if they would issue us a refund and they said because we went the route that we did going to Wells Fargo first XXXX could only give us XXXX back in the form of XXXXXXXX XXXX  points and not give us a refund out our money. Made no sense to me. I dont want XXXX XXXX points. I want my money back. Since then XXXX has changed them from XXXX  points to platinum points which are worth less then XXXX points. \nWe called Wells Fargo back to see what they could and they were very cold on the issue, no empathy at all and they would not help us. \nSo in the end we are being robbed XXXX, and completely jobbed by Wells Fargo. I just want my money back. How can a charge be considered valid and also unauthorized at the same time. Im reporting Wells Fargo for this asinine behavior.","date_sent_to_company":"2026-01-12T21:46:41.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"55044","tags":"Servicemember","has_narrative":true,"complaint_id":"18663157","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2026-01-12T21:29:29.000Z","state":"MN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["I <em>just</em> <em>want</em> my money back. How can a charge be considered valid and also unauthorized at the same time. Im reporting Wells Fargo for this asinine behavior."]},"sort":[15.887287,"18663157"]},{"_index":"complaint-public-v1","_id":"2505697","_score":15.826253,"_source":{"product":"Debt collection","complaint_what_happened":"The original creditor is XXXX XXXX XXXX. This account is in collection for all three credit  bureaus. The account was bought out by enhanced recovery group. I explained to them that i would seek resolve through XXXX XXXX XXXX but i never get anywhere. I tried last month in XX/XX/XXXX and also XX/XX/XXXX to pay them for what was owed on my account. The problem is they are charging me for equipment plus past due service balance which is {$900.00}. I would like to pay the balance but not the equipment charge because i returned the equipment. Everytime i call them they give me the run around, i have to wait on hold for hours and then i get switched from one representative to another, just for them to tell me i have to wait two billing cycles for them to investigate. I did that and called back after a month and they tell me the same thing. They claim they do n't have a record of me returning the equipment. They asked did i have a receipt of this. I 'm upset because this happened back in XX/XX/XXXX. No i do n't have the receipt, but i did return the equipment. I just want to settle this debt and be done with them. They continue to hurt my credit. According to my bank statement, I paid enhanced recovery back in XX/XX/XXXX for a debt showing on my bank statement. I will be calling tomorrow to see if it was for XXXX XXXX XXXX.XXXX They are charging me for equipment that i returned to them and i do n't think it is fair. They told me i need to have my receipt. I disagree. All of their equipment has serial numbers on them. They will know if i returned the equipment because the equipment serial numbers will be used by another customer if so. I just feel they are being rude giving me the run around and i want this resolved so this can be removed off my credit. I am trying to get a house and this does not look good on my credit. It hurts because they know i have tried calling to straighten this thing out. Supervisors/managers claim they would call back and never did. However, they continue to insist that i call enhance recovery instead. I am in desperate need of help..","date_sent_to_company":"2017-06-09T04:54:06.000Z","issue":"False statements or representation","sub_product":"Other debt","zip_code":"75061","tags":null,"has_narrative":true,"complaint_id":"2505697","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ERC","date_received":"2017-06-09T01:34:19.000Z","state":"TX","company_public_response":"Company believes the complaint is the result of a misunderstanding","sub_issue":"Attempted to collect wrong amount"},"highlight":{"complaint_what_happened":["Everytime i call them they <em>give</em> me the run around, i have to wait on hold for hours and then i get switched from one representative to another, <em>just</em> for them to tell me i have to wait two billing cycles for them to <em>investigate</em>. I did that and called back after a month and they tell me the same thing. They <em>claim</em> they do n't have a record of me returning the equipment. They asked did i have a receipt of this. I 'm upset because this happened back in XX/XX/XXXX."]},"sort":[15.826253,"2505697"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":725,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":725}]}},"product":{"doc_count":725,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Checking or savings account","doc_count":175,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Checking account","doc_count":151},{"key":"Other banking product or service","doc_count":12},{"key":"Savings account","doc_count":12}]}},{"key":"Credit reporting or other personal consumer reports","doc_count":106,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":106}]}},{"key":"Credit reporting, credit repair services, or other personal consumer 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