{"took":418,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":652,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"15805614","_score":19.398022,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"A complaint was sent to the company requesting a solution for my problem and I described that I have sent money to the wrong person an error I have never done before and mentioned to the representative who processed my claim I dont take responsibility, it was my error mistake and was not sending to the person so I requested a refund and or to send me my money in return it to me since I sent it to by mistake and the person declined and continued to decline my refund after so many reques I stopped requesting it, I've exhausted my persistence since I had no great result, than reported my problem to the company and explained to the representative, i sent money to the wrong individual or payee and submitted a request for a refund. Customer service i was giving to me was very poor and courtesy and to perform all the job task in handling a claim was done very unprofessional or just not properly trained or educated to do her job well done and effectively and denied my claim and I was never refunded or reimbursed for the amount of {$350.00} that was stolen from me is how I fell on how the whole outcome of the matter was handled by the company representative and research to do a full investigation on this claim. A full compensation should be refunded to me for their poor adequate performance on how my case was processed and denied Thank you","date_sent_to_company":"2025-09-08T07:10:57.000Z","issue":"Other transaction problem","sub_product":"Virtual currency","zip_code":"75243","tags":null,"has_narrative":true,"complaint_id":"15805614","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Block, Inc.","date_received":"2025-09-08T06:11:09.000Z","state":"TX","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["A complaint was sent to the company requesting a solution for my problem and I described that I have sent <em>money</em> to the wrong person an error I have never <em>done</em> <em>before</em> and mentioned to the representative who processed my claim I dont take responsibility, it was my error mistake and was not sending to the person so I requested a <em>refund</em> and or to send me my <em>money</em> in return it to me since I sent it to by mistake and the person declined and continued to decline my <em>refund</em> after so many reques I stopped"],"product":["<em>Money</em> transfer, virtual currency, or <em>money</em> service"]},"sort":[19.398022,"15805614"]},{"_index":"complaint-public-v1","_id":"11033552","_score":18.672424,"_source":{"product":"Checking or savings account","complaint_what_happened":"Im missing 2 refunded transactions coming from XXXX XXXX in the amounts of XXXX each totaling XXXX. XXXX XXXX sent a email receipt confirming the two refunded payments were sent to my bank DAVE XXXX the bank has done this multiple times before with not keeping my funds secure making it extremely easy for someone to steal everytime a merchant refunds my account I never receive my refunds anymore this happens every month I am tired of it they will lie and not investigate when they say they either didnt deposit it or they didnt protect my money causing someone to steal again its not right I have a family to feed they just dont care","date_sent_to_company":"2024-12-11T20:51:13.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"95901","tags":null,"has_narrative":true,"complaint_id":"11033552","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Dave Operating, LLC","date_received":"2024-12-05T00:03:52.000Z","state":"CA","company_public_response":null,"sub_issue":"Funds not handled or disbursed as instructed"},"highlight":{"complaint_what_happened":["XXXX XXXX sent a email receipt confirming the two <em>refunded</em> payments were sent to my bank DAVE XXXX the bank has <em>done</em> this multiple times <em>before</em> with not keeping my funds secure making it extremely easy for someone to steal everytime a merchant <em>refunds</em> my account I never receive my <em>refunds</em> anymore this happens every month I am tired of it they will lie and not <em>investigate</em> when they say they either didnt deposit it or they didnt protect my <em>money</em> causing someone to steal again its not right I have a"]},"sort":[18.672424,"11033552"]},{"_index":"complaint-public-v1","_id":"14076582","_score":17.953978,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I am submitting another complaint that should be final I keep complaining I don't know why nothing is being resolved in the sense of matter because all my information is given and the company keeps giving me false information something they provided was all false information nothing on the information that was given to me was correct all made up because I requested information that was very important and I had proof of all this already from before and it was all made up and given to me when in fact it never existed and it was just created so now I am finally I hope this is the last complaint and it's pretty hard to do all this already and quite exhausting of providing all this information and not getting help from this company so now I finally got some information that should prove all the transactions were all unauthorized and money was stolen from me and here I am giving the final information that could could give me my money back already and I would like to get it back and not keep complaining all the time and sending in these reports because these are just exhausting already telling someone that this is not right and they're lying now or they keep going backwards and in circles it seems like the company is not helping in fact making the situation even worse I think so the outcome was they didn't investigation was all false and I have proof for that and now I'm complaining again by your system I knew that this is going to be a headache and headache all over but okay it just seems the company does not want to give back my money driving me insane and I hope this is a final complaint then someone can escalate this to people that are not dealing with at the moment but let them hear that an investigation was done before in 2021 I had money refunded but nobody looked into back dates and I am looking into the back dates and I would like to get the rest of the money that was stolen for me refunded so here I am providing two accounts statements that show proof that this was done and I was refunded already and that has to be reopened very easily on my what I think should be easy and for people to see that this was already done and look into the back dates of the transactions thank you","date_sent_to_company":"2025-06-15T05:17:14.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"11235","tags":null,"has_narrative":true,"complaint_id":"14076582","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Block, Inc.","date_received":"2025-06-15T05:09:47.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["company does not want to give back my <em>money</em> driving me insane and I hope this is a final complaint then someone can escalate this to people that are not dealing with at the moment but let them hear that an <em>investigation</em> was <em>done</em> <em>before</em> in 2021 I had <em>money</em> <em>refunded</em> but nobody looked into back dates and I am looking into the back dates and I would like to get the rest of the <em>money</em> that was stolen for me <em>refunded</em> so here I am providing two accounts statements that show proof that this was <em>done</em> and I"],"product":["<em>Money</em> transfer, virtual currency, or <em>money</em> service"],"sub_product":["Domestic (US) <em>money</em> transfer"]},"sort":[17.953978,"14076582"]},{"_index":"complaint-public-v1","_id":"17070054","_score":17.342133,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I had an unauthorized transaction and I requested a refund they decided to do their own investigation ( in which I never gave them the authorization to make decisions for me or my account ) 6 months later they decided to give the merchant my money and never even informed me of the decision to take my money XX/XX/XXXX XXXX 2025 {$260.00} two transactions they made unlawful decisions about my account .. XX/XX/year> XXXX transactions between XXXX and XXXX XXXX is the same company they gave {$220.00} last year atempted 4 times and they gave it to them on the 5th try they have tried to say that they refunded the money no record of any transactions from them now I get hours on the phone just to be hung up and made to start over again told they stopped the investigation because they hadn't heard from me in 3 days I'm on the phone with them every day now today they made a transfer of funds from my separate bank account into their account I'm on XXXX and they are not even trying to talk to me or refund my money {$400.00} half they have had for over a year and all of this could have been avoided if they were honest with their customers and tell them they actually have a stop pending transaction in the app but they tell you that you have to wait for it to be done before you can make any dispute......","date_sent_to_company":"2025-11-06T20:04:31.000Z","issue":"Fraud or scam","sub_product":"Virtual currency","zip_code":"338XX","tags":null,"has_narrative":true,"complaint_id":"17070054","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Block, Inc.","date_received":"2025-11-06T19:26:41.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["bank account into their account I'm on XXXX and they are not even trying to talk to me or <em>refund</em> my <em>money</em> {$400.00} half they have had for over a year and all of this could have been avoided if they were honest with their customers and tell them they actually have a stop pending transaction in the app but they tell you that you have to wait for it to be <em>done</em> <em>before</em> you can make any dispute......"],"product":["<em>Money</em> transfer, virtual currency, or <em>money</em> service"]},"sort":[17.342133,"17070054"]},{"_index":"complaint-public-v1","_id":"13860555","_score":17.313805,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/XXXX, Bank Of America removed funds from my [ savings/checking ] account to cover an overdraft I was not warned about. I am not enrolled in overdraft protection or linked account programs. My card was also locked at the time. \n\nNo one contacted me before taking the money. This was my last available balance until pay day and I am a parent of a small child who now has no access to money for basic needs like milk and diapers. I was told by a supervisor that this is policy and nothing can be done. \n\nI am requesting a refund of the funds taken, or at minimum, a temporary credit while this is investigated. This has caused significant hardship and I was not given a chance to resolve the issue beforehand before resulting to my funds being randomly taken from XXXX account & transferred to another without authorization or at minimum warning.","date_sent_to_company":"2025-06-03T21:36:12.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Checking account","zip_code":"283XX","tags":null,"has_narrative":true,"complaint_id":"13860555","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2025-06-03T21:20:11.000Z","state":"NC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Transaction was not authorized"},"highlight":{"complaint_what_happened":["No one contacted me <em>before</em> taking the <em>money</em>. This was my last available balance until pay day and I am a parent of a small child who now has no access to <em>money</em> for basic needs like milk and diapers. I was told by a supervisor that this is policy and nothing can be <em>done</em>. \n\nI am requesting a <em>refund</em> of the funds taken, or at minimum, a temporary credit while this is <em>investigated</em>."]},"sort":[17.313805,"13860555"]},{"_index":"complaint-public-v1","_id":"9318406","_score":16.78829,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On XX/XX/year>, at XXXX, my cashapp account was hacked for {$2000.00} and 2 days later they attempted to take {$3000.00} which failed because I canceled the debit card attached to my cashapp account. I disputed the transaction through the cashapp customer service line and was denied a refund because they said the transaction originated from my phone which was a lie. My phone was in my purse behind my bed and I was sleeping when the transaction took place. But cashapp did not inform me by email or text message like they have done in the past, before they took the money out of my account. I'm thinking maybe they hacked the cash app card attached to my cashapp account. They didn't attempt to investigate the person who received the money to find out what took place that day. The hackers made it look like I sent them the money.","date_sent_to_company":"2024-06-21T19:58:16.000Z","issue":"Other transaction problem","sub_product":"Virtual currency","zip_code":"436XX","tags":"Older American","has_narrative":true,"complaint_id":"9318406","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Block, Inc.","date_received":"2024-06-21T19:18:18.000Z","state":"OH","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["They didn't attempt to <em>investigate</em> the person who received the <em>money</em> to find out what took place that day. The hackers made it look like I sent them the <em>money</em>."],"product":["<em>Money</em> transfer, virtual currency, or <em>money</em> service"]},"sort":[16.78829,"9318406"]},{"_index":"complaint-public-v1","_id":"5368733","_score":16.76739,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/23 my bank allowed XXXX transactions for the same amount and to the same place. Totaling {$1900.00} after the investigation they refunded me back XXXX transactions totaling {$720.00} the rest they said we're done by me. Which shows the level of incompetence. Reason 1 was because I shopped there before which is a lie. I never have. Reason 2 something about not changing my pin number. It says on the transaction debit used no pin so it makes no sense. I tried and tried to reach someone for at least a better explanation to no evail. Customer service isn't advance to explain things. It's been 3 months and I got no reasonable explanation. Also if I committed fraud why refund XXXX oh the transactions at all. Please help it's a lot of money they want to steal from me. Thank you","date_sent_to_company":"2022-03-25T20:53:40.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"92404","tags":null,"has_narrative":true,"complaint_id":"5368733","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Netspend Corporation","date_received":"2022-03-25T20:03:29.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["Also if I committed fraud why <em>refund</em> XXXX oh the transactions at all. Please help it's a lot of <em>money</em> they want to steal from me. Thank you"]},"sort":[16.76739,"5368733"]},{"_index":"complaint-public-v1","_id":"3832734","_score":16.728771,"_source":{"product":"Mortgage","complaint_what_happened":"My wife and I applied for a refinance through Fifth Third Bank and during the time we were told an estimated close time would be between 30 and 45 days. We went through 3 different loan officers in a period of 71 days. My wife asked to speak to a manager, who talked to her like she was bothering him and annoyed by her call. We decided to take our loan to another lender, and in less than 14 days we were able to close with another lender with the rate we wanted. \n\nMy wife is XXXX and due in mid XXXX, so Fifth Third ( 5/3 ) was aware and told of the urgency, but still after 71 days had done nothing. The process had not moved along and they were lost when she called. No appraisal had been done because our home was only a year old. We were told we would be refunded our {$390.00} on more than one occasion, only to have a call by a \" manager '' who said it was not refundable. We posted on their social media about how we felt it was  not warranted, considering they had done nothing for over 2 months. I was called by someone in their social media complaint department that \" investigated '' our claim, only to say the money would not be refunded. The reason was because it was an application fee. Under TILA, it was my understanding that all monies, minus the appraisal, and possibly the credit report is refundable under the \" Right to Rescind '' on a refinance. The bank did not do what they told us and underperformed their duties and obligation to us and we went to another institution that was able to get it done before losing our rate. I fail to understand the incentive for an institution to do their job if they  don't care if you go somewhere else only so they can keep your money. \n\nI told them that it will not go silently and I would report it, the bank pretty much let me know they were sorry and still stood their ground. It just seem unfair that a financial institution can take as long as they want, despite their being urgency to lock in a rate and not care, keeping an applicants money.","date_sent_to_company":"2020-09-05T04:12:21.000Z","issue":"Applying for a mortgage or refinancing an existing mortgage","sub_product":"Other type of mortgage","zip_code":"32832","tags":null,"has_narrative":true,"complaint_id":"3832734","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FIFTH THIRD FINANCIAL CORPORATION","date_received":"2020-09-05T03:35:42.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["We posted on their social media about how we felt it was  not warranted, considering they had <em>done</em> nothing for over 2 months. I was called by someone in their social media complaint department that \" <em>investigated</em> '' our claim, only to say the <em>money</em> would not be <em>refunded</em>. The reason was because it was an application fee. Under TILA, it was my understanding that all monies, minus the appraisal, and possibly the credit report is <em>refundable</em> under the \" Right to Rescind '' on a refinance."]},"sort":[16.728771,"3832734"]},{"_index":"complaint-public-v1","_id":"16281329","_score":16.381638,"_source":{"product":"Credit card","complaint_what_happened":"I have repeatedly requested backup for purchase of dental work that was not completed. I was initially offered a small refund. Comenity Bank refused to verify amount sent and I do not believe they performed the investigation. The reason I believe this is because the dentist has looked at my account and verified that I should have been credited an additional $ XXXX to the previous refund of {$2500.00}. If they had actually done the investigation this would have been discovered earlier. Before I agree to sign this document I have tried on numerous occasions to get answers on how these credits are applied as they were refunds for work not completed and should not be subject to interest charges. They not only are charging interest on money that was never owed they moved my due date multiple times without my knowledge and charged me late fees while under \" investigation '' which they did not perform but simply closed without notice or providing evidence once \" completed '' They have also damaged my credit rating by adding delinquency on my credit report. I can show proof of consistent payments except for a short period it was under investigation and payment was not required during this time. To be clear my complaint has multiple parts. \nXXXX failure to provide evidence of debt owed other than initial ledger that has been proven to be false ( inflated charges, work not completed, number of teeth that I simply do not have in my mouth! ) The dentist had admitted that I was owed an additional refund. \nXXXX. False, incomplete or inaccurate investigation. Evidence shown of what should have been charged shown multiple times but attaching again. Consider that the {$2500.00} and $ XXXX refund would reflect the same information provided in screenshot of what initial charges should have been. Coincidence? I don't think so. \nXXXX. Charging interest on money that should have been taken from principal XXXX. Charging late fees while under investigation XXXX. Damaging my credit rating with false information. Note I only have XXXX 30 day late on my credit history going back XXXX and have XXXX open credit cards all in good standing. Further evidence they damaged my score by XXXX points that I am aware of. \nSimply replying a canned response is not equivalent to responding to a CFPB complaint. I expect a response that addresses concerns. I have been advised by the CFPB to report to a couple of other agencies that govern money matters. I am offering XXXX last opportunity for comenity to correct before I do this.","date_sent_to_company":"2025-09-30T23:15:28.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"02145","tags":null,"has_narrative":true,"complaint_id":"16281329","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"Bread Financial Holdings, Inc.","date_received":"2025-09-30T22:23:09.000Z","state":"MA","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["I was initially offered a small <em>refund</em>. Comenity Bank refused to verify amount sent and I do not believe they performed the <em>investigation</em>. The reason I believe this is because the dentist has looked at my account and verified that I should have been credited an additional $ XXXX to the previous <em>refund</em> of {$2500.00}. If they had actually <em>done</em> the <em>investigation</em> this would have been discovered earlier."]},"sort":[16.381638,"16281329"]},{"_index":"complaint-public-v1","_id":"13119800","_score":16.306053,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Hello, I am writing to file a complaint regarding an unresolved issue with my Cash App Account. On XX/XX/year>, I initiated a transaction for {$2000.00} to, XXXX XXXX, the recipient of the {$2000.00} was unable to complete the transaction to collect the money, but the money was still taken from my bank account. On XX/XX/year>, I canceled the transaction for the {$2000.00}. ( Canceled Cash App transaction has been uploaded ) On XX/XX/year>, I called Cash App to see how long it will take before my money will be refunded and I was told XXXX to XXXX business days. On XX/XX/year>, I called Cash App because I still had not received my refund. I was told by the agent, I had to file a claim with my credit union. I filed a claim with my credit union on XX/XX/year>, but the claim was denied because it was authorized by me and they did not see a refund by Cash App. ( Denial letter has been uploaded ). My credit union advised the refund has to be resolved, by Cash App. I have called and emailed with Cash App at least 8 times and escalated to a supervisor, XXXX, and the only resolution they have is for me to contact my credit union to resolve the issue, which I have done multiple times. They are telling me the funds were returned to me on XX/XX/year> to my debit card, at XXXX XXXX XXXX which is the exact date and time I canceled the transaction. \n\nI feel Cash App has not done an investigation to see why the funds have not been returned to me. The reference number of the email correspondence with Cash App is : [ ref :! XXXX.! XXXX : ref ] The only thing Cash App has done is to tell me the funds have been returned to me, but I still do not have the funds. I also filed a complaint with the Better Business Bureau, but they were unsuccessful in getting Cash App to return my funds and closed out the case. \n\nThe unresolved issue has caused me significant inconvenience and I am now seeking the assistance of the Consumer Protection Bureau to help facilitate a prompt resolution. I just want to be able to get my refund back of {$2000.00}. \n\nI appreciate your attention to this matter and look forward to your guidance in resolving this complaint. Please feel free to contact me should you require any additional information. Thank you.","date_sent_to_company":"2025-04-22T16:05:14.000Z","issue":"Money was not available when promised","sub_product":"Domestic (US) money transfer","zip_code":"20772","tags":null,"has_narrative":true,"complaint_id":"13119800","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Block, Inc.","date_received":"2025-04-22T15:28:41.000Z","state":"MD","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["On XX/XX/year>, I initiated a transaction for {$2000.00} to, XXXX XXXX, the recipient of the {$2000.00} was unable to complete the transaction to collect the <em>money</em>, but the <em>money</em> was still taken from my bank account. On XX/XX/year>, I canceled the transaction for the {$2000.00}. ( Canceled Cash App transaction has been uploaded ) On XX/XX/year>, I called Cash App to see how long it will take <em>before</em> my <em>money</em> will be <em>refunded</em> and I was told XXXX to XXXX business days."],"product":["<em>Money</em> transfer, virtual currency, or <em>money</em> service"],"issue":["<em>Money</em> was not available when promised"],"sub_product":["Domestic (US) <em>money</em> transfer"]},"sort":[16.306053,"13119800"]},{"_index":"complaint-public-v1","_id":"18705909","_score":16.2895,"_source":{"product":"Checking or savings account","complaint_what_happened":"I was XXXX XXXX XXXX and when I got out I checked to find out that my account had been fraudulary used and had been closed in XXXX of XXXX and they were supposed to refund me all the money that was sent considering I had all of my paperwork and proved I wasn't released until XXXX of XXXX and was XXXX back in XXXX they refunded me one thing from XXXX  for {$250.00} and then they sent it to the closed account refusing to refund me the money from XXXX all the way XXXX and it refusing to transfer the funds over to my new account that they told me to open to be able to have the fun transferred over to they are trying to steal my money and I believe they're trying to also commit a second form of identity does because I have reason to believe that somebody there at the company was using my account on the ground that they can't verify any of the changes that were done to the account for somebody calling in but yet they can verify through my paperwork that it wasn't me and refuses to give me back all the money which they sent us XXXX total and I already had an investigation put in and it's been over 10 days like they told me it would be before I get the refund and they refused me they also said that I can not record conversations with them but yet there are companies recording conversations with me there constantly emailing me for information and harassing me and extorting me for my time on top of the mental anguish and the dress that I'm being put in among other things illegal I should be compensated for lie the kies, violating code of conduct. XXXX XXXX and due prossess. They should be legally shut down and the nation that started them sued.","date_sent_to_company":"2026-01-20T20:57:13.000Z","issue":"Closing an account","sub_product":"Checking account","zip_code":"321XX","tags":null,"has_narrative":true,"complaint_id":"18705909","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Block, Inc.","date_received":"2026-01-14T05:04:02.000Z","state":"FL","company_public_response":null,"sub_issue":"Funds not received from closed account"},"highlight":{"complaint_what_happened":["all the <em>money</em> which they sent us XXXX total and I already had an <em>investigation</em> put in and it's been over 10 days like they told me it would be <em>before</em> I get the <em>refund</em> and they refused me they also said that I can not record conversations with them but yet there are companies recording conversations with me there constantly emailing me for information and harassing me and extorting me for my time on top of the mental anguish and the dress that I'm being put in among other things illegal I should"]},"sort":[16.2895,"18705909"]},{"_index":"complaint-public-v1","_id":"8211499","_score":16.232895,"_source":{"product":"Prepaid card","complaint_what_happened":"As per Money Network, the card ending XXXX was issued on XX/XX/20XXXX The charge in question was made by a certain XXXX XXXX on XX/XX/ for {$1300.00} as payment to a XXXX web upgrade and was charged to same card ending XXXX. I received the card by mail on XX/XX/ ending XXXX and called them to activate my card. Money Network said it can't activate my card because they said that my card has been compromised. \n\nMoney Network told me it will just send me a check. Please take note that this card was never activated by me that's why you opted to send me checks. The charges in XXXX were all fraudulent in which you refunded me a total of {$1200.00} except for the the {$1300.00} to XXXX which is the subject of my complaint. \n\nA person named XXXXXXXX XXXX with an address at XXXX XXXX XXXX, XXXX, CA XXXX and a phone number of XXXX used that card to pay XXXX. So, this is FRAUD. It is unauthorized and done before I even received the card XXXX and which you were not able to activate and same card XXXX was used by the scammer. \n\nI would like to request for the refund of same. Please investigate the matter to bring this to a final resolution. \n\n\nThank you for all you help. \n\n\nXXXX XXXX XXXX","date_sent_to_company":"2024-01-24T01:47:14.000Z","issue":"Problem with a purchase or transfer","sub_product":"Government benefit card","zip_code":"89122","tags":null,"has_narrative":true,"complaint_id":"8211499","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"FISERV FINXACT CORE","date_received":"2024-01-24T01:18:57.000Z","state":"NV","company_public_response":null,"sub_issue":"Charged for a purchase or transfer you did not make with the card"},"highlight":{"complaint_what_happened":["I would like to request for the <em>refund</em> of same. Please <em>investigate</em> the matter to bring this to a final resolution. \n\n\nThank you for all you help. \n\n\nXXXX XXXX XXXX"]},"sort":[16.232895,"8211499"]},{"_index":"complaint-public-v1","_id":"2768930","_score":16.229145,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"My Case is that I was opened and registered my XXXX to start my XXXX in XX/XX/XXXX. the bank account XX/XX/XXXX has been opened BY bank of America and I start to deposit my personal money from XXXX XXXX Account to my business account in Bank of America . \n\n\nBefore that I am search for a job as a part time Job, I received a call from XXXX number ( XXXX ) XXXX his name XXXX XXXX attached all the email from him that he got my resume from the recruitment agency and I am qualified for the job already open in their company. His email address : XXXX he did another interview with me with a group of people and they told me as the email I have been selected that I am qualified and they send me contract employment to signed. And they asked me to fill payroll information to wire my salary on it they asked me for my USA Passport and my social security number. \n\n\n\n\n\nI got trained three days and I WAS started worked. he was sent me investor 's name and their information attached the document with the papers to do proposal and business plan to send them to encourage them investment with startup mind limited. \n\nattached all the names and all the address people inside the United state. \n\n\nThen they asked me that XXXX XXXX XXXX he encourage to invest and wire some money for that purpose, and he will have wired an amount and will split it to Multiple transaction and send me the instruction to whom the customers that the wired need to be done and take my commission 5 % as the contract. After I did the wired for the recipient the sender claim that he did not wired the money for my account but this is not true. because the wired done in different days if he did not aware in the first time and somebody hacked his account and did the wired why he did it second time next day why he did not call his bank and did the demand. \n\n\nattached all the paper work that had been done back forward including the names and the address between me and XXXX the person who supervised me in startup limited, and between the investor who wired the money to my account. \n\n\nPlease this is the situation, please help me am a victim I dont aware that they were thrift people and they had scammed me used and using me for fraud, Iam not involved with this direct. \n\nI sign with them employment contract because I am looking for a part time job this is the fact. \n\nall the money wired as I get instructed from them bank of America holds my money and send me letter to refund or return money back for my personal money thats in my account before any wired transaction. \n\nthe one who claimed, and this is my personal money I have counter it in my account before I got any wired from them. \n\nMy Bank account in bank of America under hold and investigation all my money they were in hold until the investigation Done and they informed me I will not have it. \nPlease note that the money in my account before XX/XX/XXXX it my own money I withdrawn it from my account by XXXX XXXX saving account to my business account bank of America you can check that by contacting the operation of XXXX XXXX bank they can send you proof that my personal money I never got any wired or check from any strange person. Please Iam a victim please help me to refund my personal money. \n\n\nBank of America did not took any action with the bank overseas to protect me he been against me from the beginning the bank did not take any action to protect me that they took an action to protect XXXX XXXX claim against them. \n\nThe bank took my personal money Bank of America and told me no fund for you. \nBank of America refused any document from my side to proof that I am victim and I am having an employment contract with these people and I have proof that I got instructed from them to wire the money overseas to the receipt people who gave me the bank information and the name of the person. They refused the proof that the money in the account before I received any wired its my own money my personal Money. \nplease help me if there any insurance or any associate can stand up with and recover my money. \n\nI have proof for all my personal money from where i got it I attached the proof for my personal Money : - Cashier check with {$15000.00} for my divorce agreement Check from my employer with amount {$5000.00} loan return for me The remaining its saving from my payroll The check was deposit to my account from XXXX XXXX XXXX with amount of {$700.00} My Information : XXXX XXXX XXXX Address : XXXX XXXX XXXX XXXX XXXX XXXX, XXXX GA XXXX Phone number : XXXX Please help me to refund my money it all my money and what I did saved.","date_sent_to_company":"2018-01-01T21:08:19.000Z","issue":"Fraud or scam","sub_product":"International money transfer","zip_code":"30096","tags":null,"has_narrative":true,"complaint_id":"2768930","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2018-01-01T20:35:56.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["all the <em>money</em> wired as I get instructed from them bank of America holds my <em>money</em> and send me letter to <em>refund</em> or return <em>money</em> back for my personal <em>money</em> thats in my account <em>before</em> any wired transaction. \n\nthe one who claimed, and this is my personal <em>money</em> I have counter it in my account <em>before</em> I got any wired from them. \n\nMy Bank account in bank of America under hold and <em>investigation</em> all my <em>money</em> they were in hold until the <em>investigation</em> <em>Done</em> and they informed me I will not have it."],"product":["<em>Money</em> transfer, virtual currency, or <em>money</em> service"],"sub_product":["International <em>money</em> transfer"]},"sort":[16.229145,"2768930"]},{"_index":"complaint-public-v1","_id":"5485112","_score":16.219908,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"XX/XX/XXXX : There were two fraud ACH charges ( titled \" ACH Payment Refund ) of $ XXXXeach for a total of {$6000.00}. This is completely unrelated to anything transactions or payments I have made and is 100 % fraud. \nXX/XX/XXXX : Called Bank of America and spoke to two different representatives before a fraud case can be opened. BOA promised someone will contact me within 7-10 business days. \nXX/XX/XXXX : Multiple legitimate charges on my credit card were declined and my account was put on hold. I had to call to remove the hold. \nXX/XX/XXXX : Multiple legitimate charges on my credit card were again declined and my account was again put on hold. I had to call to remove the hold but it was not possible because their system were done. \nXX/XX/XXXX : Made 3 calls to BOA to remove the hold on my account and they said I have to wait up to 45 days before the case can be investigated and money refund to my account.\n\n{$6000.00} is a huge sum of money to be on my credit card balance for 45 days which will impact my credit usage and consequently credit score. Furthermore, the pending unresolved fraud case is causing my transactions to be flagged and my account to be put on hold which there is no other way to resolve other than having to spend time on the phone with them.","date_sent_to_company":"2022-04-22T20:49:16.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"98007","tags":null,"has_narrative":true,"complaint_id":"5485112","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2022-04-22T20:18:41.000Z","state":"WA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Card was charged for something you did not purchase with the card"},"highlight":{"complaint_what_happened":["I had to call to remove the hold but it was not possible because their system were <em>done</em>. \nXX/XX/XXXX : Made 3 calls to BOA to remove the hold on my account and they said I have to wait up to 45 days <em>before</em> the case can be <em>investigated</em> and <em>money</em> <em>refund</em> to my account.\n\n{$6000.00} is a huge sum of <em>money</em> to be on my credit card balance for 45 days which will impact my credit usage and consequently credit score."]},"sort":[16.219908,"5485112"]},{"_index":"complaint-public-v1","_id":"7283986","_score":16.203623,"_source":{"product":"Debt collection","complaint_what_happened":"I filed my taxes and was expecting a small refund. Instead I XXXX  letter in the mail from the state of Kansas stating that I owed a debt to a collection agency and they submitted it to the state for collection. I have no idea what this debt is for but they are telling me I owe the city of XXXX or a court here money and that is what the debt is. I asked them to send me the debt information and they have not done so after a week. The state is holding my refund and has notified IRS to withhold my refund as well. On the state set off website it states that I have be notified and an attempt at collecting the debt on 3 separate occasions before the collection company can request that a tax refund set off takes place. I have never gotten anything from these people about this debt. This debt collector got my information such as address, social security number, etc from the state when they did the set off request. I have not had an opportunity to 1. Know what the debt is. 2. Dispute the debt if it is or is not valid. 3. Be notified prior to the set off that they were going to seize my money. I have emailed the state set off program and they said it will take 45 days to investigate and until then, I can do nothing about it. I need that refund. I am out of work. Here is the website to the state set off program. XXXX XXXX XXXXXXXX The debt collector is XXXX and their phone number is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX","date_sent_to_company":"2023-08-28T20:16:21.000Z","issue":"Took or threatened to take negative or legal action","sub_product":"I do not know","zip_code":"666XX","tags":"Older American","has_narrative":true,"complaint_id":"7283986","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CBK, Inc.","date_received":"2023-07-22T03:20:20.000Z","state":"KS","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Seized or attempted to seize your property"},"highlight":{"complaint_what_happened":["I filed my taxes and was expecting a small <em>refund</em>. Instead I XXXX  letter in the mail from the state of Kansas stating that I owed a debt to a collection agency and they submitted it to the state for collection. I have no idea what this debt is for but they are telling me I owe the city of XXXX or a court here <em>money</em> and that is what the debt is. I asked them to send me the debt information and they have not <em>done</em> so after a week."]},"sort":[16.203623,"7283986"]},{"_index":"complaint-public-v1","_id":"8683826","_score":16.101461,"_source":{"product":"Checking or savings account","complaint_what_happened":"I bank with commerce bank, I sold a dirt bike and put XXXX in the atm at the branch location in XXXX. It was XXXX XXXX bills. Its all on camera from the cameras at the drive through and the camera on the atm. The ATM took my deposit then said sorry no large bills and spit my card out and I got no receipt. They opened what they call an investigation after holding my XXXX for 10 days meaning not putting the money in the account. They pulled a transaction history which I told them was never going to work cause it never took the deposit they need to pull the video and audio of the machine and any of the cameras on the drive through. Furthermore count the money in the atm and audit it. So now they pulled the XXXX back out of my account and told me its going to be a month before they can pull the video and audio which should have been done the first time. So now my account is negative for the next month and bills are going to be missed due to them not owning the issue with the atm. The have a business agreement to own and operate that atm they need to refund my money while they do there investigation.","date_sent_to_company":"2024-04-15T17:02:47.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"63026","tags":null,"has_narrative":true,"complaint_id":"8683826","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"COMMERCE BANK","date_received":"2024-04-04T14:04:22.000Z","state":"MO","company_public_response":null,"sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["So now they pulled the XXXX back out of my account and told me its going to be a month <em>before</em> they can pull the video and audio which should have been <em>done</em> the first time. So now my account is negative for the next month and bills are going to be missed due to them not owning the issue with the atm. The have a business agreement to own and operate that atm they need to <em>refund</em> my <em>money</em> while they do there <em>investigation</em>."]},"sort":[16.101461,"8683826"]},{"_index":"complaint-public-v1","_id":"1363311","_score":16.05462,"_source":{"product":"Credit card","complaint_what_happened":"I noticed a charge on my credit card that did not belong to me last XXXX 2014. I contacted Barclaycard to file a dispute. I was told they needed 30 days to investigate the charge. I received a letter 30 days later stating the charge was valid and that the merchant showed a receipt for this transaction. I contacted the merchant after receiving this receipt to question this order number. I found out that my credit card number was used on this order but was linked to someone else 's account and delivery address. I then contacted Barclaycard again and they started a new fraud investigation case and I was told to wait another 30 to 45 days and up to 120 days for an answer. I recently received another letter saying the charge was valid with the same attached receipt and was told that because I had done prior business with this merchant that this charge would never be considered as fraud. I was also told that I should never open a fraud case if I have done any business with a specific merchant before.If I wanted a refund that I would need to wait for the merchant to refund the money to Barclaycard prior for them to adjusting my account. As a XXXX XXXX I should be protected with XXXX XXXX Liability Protection and should not have to liable for the fraudulent charges that I did not make, nor should I have to constantly call and get transferred to different departments without getting any results.","date_sent_to_company":"2015-05-06T18:37:56.000Z","issue":"Credit card protection / Debt protection","sub_product":null,"zip_code":"33071","tags":null,"has_narrative":true,"complaint_id":"1363311","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"BARCLAYS BANK DELAWARE","date_received":"2015-05-06T18:37:55.000Z","state":"FL","company_public_response":"Company chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I was also told that I should never open a fraud case if I have <em>done</em> any business with a specific merchant <em>before</em>.If I wanted a <em>refund</em> that I would need to wait for the merchant to <em>refund</em> the <em>money</em> to Barclaycard prior for them to adjusting my account."]},"sort":[16.05462,"1363311"]},{"_index":"complaint-public-v1","_id":"16665606","_score":16.052628,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On XX/XX/XXXX I went to XXXX XXXX at XXXX XXXX  and I attempted to withdraw {$220.00}. The transaction showed as completed, but I was only able to get {$80.00}, leaving {$140.00} stuck in the machine. The XXXX attendant was able to retrieve only {$80.00} and I was told to contact the number listed on the machine. That connected me with a representative of XXXX XXXX. He told me to file a dispute with the bank associated with the card used. He told me to have them file an E Regulation Claim and to ask for a provisional refund which I did on XX/XX/XXXX. Cash Ap  is the agency I contacted because I had used my cash ap debit card. I had called Cash Ap about this dispute several times before being told that it would take up to 45 days for them to investigate and give me an answer as to whether or not the would honor my dispute and refund me the {$140.00} thst I still have not received. I have done everything that I have been told to do regarding this. Yet still today, 46 days later Im still being made to feel like they really arent interested in helping me to get the money Im owed. Ive offered to get all three individuals involved at this point on the phone with Cash Ap on a conference call because thats the only investigating that needs to be done.","date_sent_to_company":"2025-10-17T03:24:31.000Z","issue":"Wrong amount charged or received","sub_product":"Domestic (US) money transfer","zip_code":"70506","tags":null,"has_narrative":true,"complaint_id":"16665606","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Block, Inc.","date_received":"2025-10-17T03:03:04.000Z","state":"LA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I have <em>done</em> everything that I have been told to do regarding this. Yet still today, 46 days later Im still being made to feel like they really arent interested in helping me to get the <em>money</em> Im owed. Ive offered to get all three individuals involved at this point on the phone with Cash Ap on a conference call because thats the only <em>investigating</em> that needs to be <em>done</em>."],"product":["<em>Money</em> transfer, virtual currency, or <em>money</em> service"],"sub_product":["Domestic (US) <em>money</em> transfer"]},"sort":[16.052628,"16665606"]},{"_index":"complaint-public-v1","_id":"5597128","_score":16.015854,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Email : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX  XXXX XX/XX/2022 Dear Vice President XXXX Re : Failed XXXX Money Transfer I write with reference to the above subject matter and wish to inform you ( after several attempts in my representation to your office ) that I am yet to receive a refund of the sum of ( {$860.00} ) XXXX XXXX and XXXX dollars and XXXX XXXX  that was to have been transferred by your XXXX department XXXX XXXX XXXX XXXX XX/XX/2022, on my behalf. \nOn XX/XX/2022, I submitted a claim through your good offices for a refund of the said amount that was said to have been transferred to the wrong recipient through a wrong email address apparently found on your record for XXXX XXXX. And this has been the claim of your bank that the money was sent through an email, therefore, it wasnt the organizations fault. Notwithstanding, the bank promised to institute an investigation. \nNow, to start with, this was not the first time I had transferred money via XXXX through your bank. It is on record, that before the bank became known as TRUIST, all the XXXX transfers that were done through the then SUNTRUST Bank, including those to XXXX XXXX, were done through the recipients telephone numbers and never through their email addresses. \nSecondly, suffice it to say, that if the money was sent through the wrong email address, and it did not return ( so-called XXXX email ), then it means some real person living in the United States and precisely in XXXX  may have received the said amount of {$860.00}. So why has the bank ( in a manner of DISCRIMINATING AGAINST me, being a defenseless consumer ) decided to carelessly close the so-called investigation without trancing who had received the said amount and then refund my money? \nAnd in my last telephone conversation with one of your staff, yesterday, XX/XX/2022, representing your fraud department, she was asking me whether I issued a check for the same amount to the same recipient- XXXX XXXX who was supposed to have received the XXXX money transfer payment since XX/XX/2022, implying that as a result of that, your bank had considered the investigation closed without refunding my money to my account? What callousness? \nHowever, I got her to understand that I had been under pressure from XXXX XXXX for his money. Therefore, I had to issue a check to honor his payment. And that I even wrote on the face of the check in lieu of the missing XXXX payment so that the bank will know that the payment made by XXXX was yet to be refunded to me. \nIn conclusion, I have taken my time to write to you as the representative of the Bank at my local branch and to copy the Consumer Financial Protection Bureau ( CFPB ) for urgent redress of this matter. I look forward to hearing from you as soon as possible. \nThank you. \nSincerely, XXXX XXXX.","date_sent_to_company":"2022-05-24T20:43:23.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"20770","tags":null,"has_narrative":true,"complaint_id":"5597128","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRUIST FINANCIAL CORPORATION","date_received":"2022-05-24T20:22:45.000Z","state":"MD","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["Now, to start with, this was not the first time I had transferred <em>money</em> via XXXX through your bank. It is on record, that <em>before</em> the bank became known as TRUIST, all the XXXX transfers that were <em>done</em> through the then SUNTRUST Bank, including those to XXXX XXXX, were <em>done</em> through the recipients telephone numbers and never through their email addresses."],"product":["<em>Money</em> transfer, virtual currency, or <em>money</em> service"],"sub_product":["Domestic (US) <em>money</em> transfer"]},"sort":[16.015854,"5597128"]},{"_index":"complaint-public-v1","_id":"6820461","_score":15.895498,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"On XX/XX/XXXX, I used my AMEX credit card at an ATM to withdraw funds, however- the ATM failed to dispense funds and my account was subsequently debited. On XX/XX/XXXX, I called the bank and filed two disputes in the amounts of {$840.00} ( XXXX ) and {$520.00} ( XXXX ). The representative assured me that I will not be responsible for paying back the funds because it is under investigation. Fast forward, I have yet to receive any credit for the two disputes I filed, and it's been 3 weeks now. Moreover, my balance on my account still reflects the two withdrawals, even though I was told by multiple representatives ( including a manager ) that I do not have to pay anything back. I don't understand why I haven't received any credits on my account after waiting this long. I've been a customer for 3 plus years, I pay my balance every month, yet I can't receive a refund for my disputes until the investigation is concluded. From my experience, banks typically provid a provisional credit ( AMEX has done so before on disputes for my account ) until the investigation is done, then they either reverse it or make it permanent. To date- I have not gotten any written correspondence from AMEX regarding the status of my dispute or a refund for either amount. Every time I call I get the same scripted response, but no real resolution. I need my money!","date_sent_to_company":"2023-04-10T17:05:18.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"11435","tags":null,"has_narrative":true,"complaint_id":"6820461","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AMERICAN EXPRESS COMPANY","date_received":"2023-04-10T16:31:06.000Z","state":"NY","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["I've been a customer for 3 plus years, I pay my balance every month, yet I can't receive a <em>refund</em> for my disputes until the <em>investigation</em> is concluded. From my experience, banks typically provid a provisional credit ( AMEX has <em>done</em> so <em>before</em> on disputes for my account ) until the <em>investigation</em> is <em>done</em>, then they either reverse it or make it permanent. To date- I have not gotten any written correspondence from AMEX regarding the status of my dispute or a <em>refund</em> for either amount."]},"sort":[15.895498,"6820461"]},{"_index":"complaint-public-v1","_id":"15810895","_score":15.875253,"_source":{"product":"Checking or savings account","complaint_what_happened":"I was the victim of fraud by a person posing as a wedding planner. I paid her XXXX XXXX in XXXX payments of XXXX XXXX XXXX XXXX XXXX $ on XXXX XXXX XXXX through my checking account ( debit card ) card ending in XXXX. She never provided the services I paid for. She did not visit the venue I did on my own, made no arrangements she only held zoom calls and several of previous clients warned me shes a scammer where she starts working for someone and middle of promise she stop and hold peoples money she changed her contract and told me 45days later for refund when before it was 10 days, and only created a free RSVP link that she submitted the the bank and a fake website with a fake address I live in Florida I didnt look through the website until I notice it was a fake website the day I submitted the charge back she said she will give my money and lied several of her previous client one lost there home because of XXXX XXXX she never issues a refund and states her account at which is her a scammer she holds money and re-edits documents shes a big big big big scammed look up her company reviews on XXXX XXXX XXXX her company name and look up the horrible horrifiing stories which I later realized I could have done myself the things I paid her for she agreed and told me she will refund me and she never did instead she provided my bank with old messages I told her I wanted a refund she told me find shell give me a refund I asked for XXXX XXXX said no I asked for a check she said no even the venue I paid they gave her the money and she lied and said she doesnt owe me after I told her I caught onto her scam and A very simple site I filed a dispute with Citibank on XX/XX/XXXX I explained that this was fraud and that I had been scammed. Despite this, the bank told me they can not issue a provisional credit. My account is now in the negative, leaving me unable to pay essential bills and expenses. \nI requested information about why the provisional credit was denied, but the bank has not provided me with any documentation or explanation beyond saying they can not issue one. I believe this is a violation of consumer protections under Regulation E, which should cover unauthorized transactions and provide for provisional credit during investigation.\n\nThis situation has placed me in extreme severe financial hardship. I trusted my bank to protect me from fraud, but instead I have been left without the money I need for rent, bills, and basic living expenses. She said shell will give me the money and tells the bank she doesnt owe me the place refunded her I dont wana be charged for money that was mine when I asked for my money back after she scammed me and did thing I could of done on my own I work hard for my money and this is very wrong I am requesting that the bank immediately refund these fraudulent charges, or at the very least issue a provisional credit while the investigation continues please!","date_sent_to_company":"2025-09-10T01:37:56.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Checking account","zip_code":"33309","tags":null,"has_narrative":true,"complaint_id":"15810895","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2025-09-09T14:19:00.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Transaction was not authorized"},"highlight":{"complaint_what_happened":["She said shell will give me the <em>money</em> and tells the bank she doesnt owe me the place <em>refunded</em> her I dont wana be charged for <em>money</em> that was mine when I asked for my <em>money</em> back after she scammed me and did thing I could of <em>done</em> on my own I work hard for my <em>money</em> and this is very wrong I am requesting that the bank immediately <em>refund</em> these fraudulent charges, or at the very least issue a provisional credit while the <em>investigation</em> continues please!"]},"sort":[15.875253,"15810895"]},{"_index":"complaint-public-v1","_id":"11359830","_score":15.807686,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/XXXX I went into XXXX in XXXX  to use XXXX XXXX to pay a bill. I created the ticket then went to the register to pay. I swiped my card a couple of times to pay but kept getting declined. I then received a text from USAA to confirm the purchase. Before I could confirm the purchase the cashier voided the transaction. But as soon as she did that I confirmed with USAA that the purchase was correct. USAA sends the money immediately from my bank account to a voided transaction. I disputed this transaction with USAA to fix the issue. They sent me a credit after waiting 10 days then on XX/XX/XXXXXXXX  they reversed the credit and took XXXX from my account after finding that the purchase was \" Approved ''. The money sent to XXXX never went to any transaction and I have been told this by the store manager and the district manager of XXXX. It's been almost 4 months and I have not yet received a refund from USAA or XXXX. I've talked to multiple people from each business with no one to actually help me. The USAA dispute department hasn't done any investigating into XXXX besides look at bank statements. I finally got ahold of someone in the department where they wanted proof of refund from XXXX. I never got a refund from XXXX. I have proof of 2 voided transactions from XXXX on XX/XX/XXXX. Also a email and multiple phone calls to XXXX XXXX asking if they have the money using the tracking number. Called XXXX XXXX which is where the money was going to. They have zero record of the money sent to them. I feel that USAA is doing nothing to help mein my situation at all when they were the ones that immediately sent the money over.","date_sent_to_company":"2025-01-02T05:45:37.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Checking account","zip_code":"92071","tags":"Servicemember","has_narrative":true,"complaint_id":"11359830","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"UNITED SERVICES AUTOMOBILE ASSOCIATION","date_received":"2025-01-02T05:19:33.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Transaction was not authorized"},"highlight":{"complaint_what_happened":["The <em>money</em> sent to XXXX never went to any transaction and I have been told this by the store manager and the district manager of XXXX. It's been almost 4 months and I have not yet received a <em>refund</em> from USAA or XXXX. I've talked to multiple people from each business with no one to actually help me. The USAA dispute department hasn't <em>done</em> any <em>investigating</em> into XXXX besides look at bank statements. I finally got ahold of someone in the department where they wanted proof of <em>refund</em> from XXXX."]},"sort":[15.807686,"11359830"]},{"_index":"complaint-public-v1","_id":"11356700","_score":15.807686,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On XX/XX/XXXX I went into XXXX in XXXX  to use Western union to pay a bill. I created the ticket then went to the register to pay. I swiped my card a couple of times to pay but kept getting declined. I then received a text from XXXX to confirm the purchase. Before I could confirm the purchase the cashier voided the transaction. But as soon as she did that I confirmed with XXXX that the purchase was correct. XXXX sends the money immediately from my bank account to a voided transaction. I disputed this transaction with XXXX to fix the issue. They sent me a credit after waiting 10 days then on XX/XX/XXXX they reversed the credit and took XXXX from my account after finding that the purchase was \" Approved ''. The money sent to XXXX never went to any transaction and I have been told this by the store manager and the district manager of XXXX. It's been almost 4 months and I have not yet received a refund from XXXX or XXXX. I've talked to multiple people from each business with no one to actually help me. The XXXX dispute department hasn't done any investigating into XXXX besides look at bank statements. I finally got ahold of someone in the department where they wanted proof of refund from XXXX. I never got a refund from XXXX. I have proof of 2 voided transactions from XXXX on XX/XX/XXXX. Also a email and multiple phone calls to Western Union asking if they have the money using the tracking number. Called XXXX XXXX  which is where the money was going to. They have XXXX record of the money sent to them. I feel that XXXX is doing nothing to help mein my situation at all when they were the ones that immediately sent the money over.","date_sent_to_company":"2025-01-02T06:06:04.000Z","issue":"Fraud or scam","sub_product":"Money order, traveler's check or cashier's check","zip_code":"92071","tags":"Servicemember","has_narrative":true,"complaint_id":"11356700","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WESTERN UNION COMPANY, THE","date_received":"2025-01-02T05:53:39.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["The <em>money</em> sent to XXXX never went to any transaction and I have been told this by the store manager and the district manager of XXXX. It's been almost 4 months and I have not yet received a <em>refund</em> from XXXX or XXXX. I've talked to multiple people from each business with no one to actually help me. The XXXX dispute department hasn't <em>done</em> any <em>investigating</em> into XXXX besides look at bank statements. I finally got ahold of someone in the department where they wanted proof of <em>refund</em> from XXXX."],"product":["<em>Money</em> transfer, virtual currency, or <em>money</em> service"],"sub_product":["<em>Money</em> order, traveler's check or cashier's check"]},"sort":[15.807686,"11356700"]},{"_index":"complaint-public-v1","_id":"6299780","_score":15.776702,"_source":{"product":"Checking or savings account","complaint_what_happened":"I deposited {$60.00} cash into a Bank of America atm machine on XX/XX/22. Something happened with the atm I dont know if the money got stuck, but it said there was an error and I needed to call a number on the machine. It asked me how much was I depositing I typed in {$60.00}. The cash never came back out of the machine. When I checked my account the {$60.00} was there so I didnt call the bank to file a complaint. On XX/XX/22 I received a letter from Bank of America saying that it was a funds shortage on my deposit and they deducted {$50.00} from my bank account. I called to bank on XX/XX/22 and spoke to someone who said he made a claim on my behalf to get the money refunded. I waited 2 days and there was no evidence of a claim filed and I never got an email confirmation from the bank. I checked my online account and nothing showed a transaction dispute had been filed by customer service. I called on XX/XX/22 and talked to XXXX different people about my issue nobody could help me. They kept transferring me to different people and giving me different numbers to call. I have been a Bank of America customer for 23 years and Ive never had a problem like this luckily it was only {$50.00} that they took. I deposited more money like a week later with no issues. I just want my money refunded and Bank of America should have done a full investigation of the atm or branch before taking money from my account.","date_sent_to_company":"2022-12-08T09:02:28.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"29611","tags":null,"has_narrative":true,"complaint_id":"6299780","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2022-12-08T08:40:48.000Z","state":"SC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["I deposited more <em>money</em> like a week later with no issues. I just want my <em>money</em> <em>refunded</em> and Bank of America should have <em>done</em> a full <em>investigation</em> of the atm or branch <em>before</em> taking <em>money</em> from my account."]},"sort":[15.776702,"6299780"]},{"_index":"complaint-public-v1","_id":"5743685","_score":15.756387,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I have had money stolen from this CASH APP CARD by these XXXX - XXXX XXXX  XXXX people who are HACKER TEAMS that have set up business vto steal from XXXX XXXX Now the 1st card # XXXX Stole {$140.00} and I reported it to CASH APP and nothing was done I demanded a new card they refused and gave me the run around.. \nNext card I had over 4 refunds and transactions stolen before I could get it I have DEMANDED a card replacement I was refused I sent letters into CASH APP demanding my money back and to do an investigation and I DEMANDED A NEW CARD I WAS REFUSED I DEMAND MY MONEY BACK CASH APP and others are aware of these XXXX - XXXX XXXX XXXXXXXX Hackers Teams and Business popping up and stealing the living man and woman 's credit cards, banking accounts SSN, and Business that are online based, the 2nd card numbers are # XXXX I have never got my money I lost card and they CASH APP has refused to send me a card","date_sent_to_company":"2022-07-07T05:04:55.000Z","issue":"Problem getting a card or closing an account","sub_product":"General-purpose prepaid card","zip_code":"90630","tags":null,"has_narrative":true,"complaint_id":"5743685","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Block, Inc.","date_received":"2022-07-07T00:45:21.000Z","state":"CA","company_public_response":null,"sub_issue":"Trouble getting a working replacement card"},"highlight":{"complaint_what_happened":["Next card I had over 4 <em>refunds</em> and transactions stolen <em>before</em> I could get it I have DEMANDED a card replacement I was refused I sent letters into CASH APP demanding my <em>money</em> back and to do an <em>investigation</em> and I DEMANDED A NEW CARD I WAS REFUSED I DEMAND MY <em>MONEY</em> BACK CASH APP and others are aware of these XXXX - XXXX XXXX XXXXXXXX Hackers Teams and Business popping up and stealing the living man and woman 's credit cards, banking accounts SSN, and Business that are online based, the 2nd card numbers"]},"sort":[15.756387,"5743685"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":652,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":652}]}},"product":{"doc_count":652,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Checking or savings account","doc_count":205,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Checking account","doc_count":174},{"key":"Savings account","doc_count":17},{"key":"Other banking product or 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