{"took":609,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":187921,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"11570057","_score":21.140827,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Im filing a complaint against cash app block.Inc. due to inadequate customer service and unfair practices, which violate consumer financial protection act ( CFPA ) specifically, cash out, fail to make timely inefficient measures to prevent and address fraud on their platform, leaving my account vulnerable in unprotected. Furthermore, their dispute resolution process was unfair and deceptive as they did not comply with error resolution requirements under the electric fund transfer act ( EFTA ) in regulation E these actions have significant inconvenience in financial loss and I seek appropriate address for the violation","date_sent_to_company":"2025-01-17T03:43:31.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"304XX","tags":null,"has_narrative":true,"complaint_id":"11570057","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Block, Inc.","date_received":"2025-01-17T03:19:54.000Z","state":"GA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Im filing a complaint against cash app block.Inc. due to inadequate customer service and unfair practices, which violate consumer financial protection act ( CFPA ) specifically, cash out, fail to make timely <em>inefficient</em> <em>measures</em> to prevent and address fraud on their platform, leaving my account vulnerable in unprotected."]},"sort":[21.140827,"11570057"]},{"_index":"complaint-public-v1","_id":"11677106","_score":20.788292,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I Will be filing a complaint against Cash App ( Block , Inc ) due to inefficiency in customer service. They had no customer support and I have been scammed multiple times and tried to get a refund and never did because the process is so hard. I can provide screen shots if needs, i always tried to fix the problem with them first. The actions caused significant inconvenience and financial loss for me. I seek appropriate redress for these violations. They did not take the measures that needed to be taken when fraud happend to me multiple times. The dispute process did not respond to the EFTA and Regulation E.","date_sent_to_company":"2025-01-19T10:02:10.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"29745","tags":null,"has_narrative":true,"complaint_id":"11677106","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Block, Inc.","date_received":"2025-01-17T01:46:44.000Z","state":"SC","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I Will be filing a complaint against Cash App ( Block , Inc ) due to <em>inefficiency</em> in customer service. They had no customer support and I have been scammed multiple times and tried to get a refund and never did because the process is so hard. I can provide screen shots if needs, i always tried to fix the problem with them first. The actions caused significant inconvenience and financial <em>loss</em> for me. I seek appropriate redress for these violations."]},"sort":[20.788292,"11677106"]},{"_index":"complaint-public-v1","_id":"15209149","_score":17.145443,"_source":{"product":"Credit card","complaint_what_happened":"Under CFPB scrutiny, Citibank has applied a {$320.00} credit to my account. \n\nThis does not resolve the matter. \n\nFor starters, the amount fails to reimburse the balance transfer fee Citibank charged under terms they later reneged on, nor does it address other losses caused by their breach of contract and reclassification of my payment instrument. This appears to be a damage control measure, and only paid under duress.","date_sent_to_company":"2025-08-11T19:30:11.000Z","issue":"Problem when making payments","sub_product":"General-purpose credit card or charge card","zip_code":"24740","tags":null,"has_narrative":true,"complaint_id":"15209149","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2025-08-11T19:04:41.000Z","state":"WV","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem during payment process"},"highlight":{"complaint_what_happened":["For starters, the amount fails to reimburse the balance transfer fee Citibank charged under terms they later reneged on, nor does it address other <em>losses</em> caused by their breach of contract and reclassification of my payment instrument. This appears to be a damage <em>control</em> <em>measure</em>, and only paid under duress."]},"sort":[17.145443,"15209149"]},{"_index":"complaint-public-v1","_id":"3907608","_score":17.083641,"_source":{"product":"Debt collection","complaint_what_happened":"This is a complaint about Discover 's payment policy. Discover allowed a thief to make false payments that then bounced in order to exceed credit limit when I was not aware card had been stolen. Discover 's inefficiencies do not allow for payments to be held until the amount has cleared the bank. Multiple payments were made in a very short period and Discover did nothing to stop the thief. Discover controls the payment policies, not the consumer and should not be liable. Discover responded that my concerns were forwarded to leadership in the appropriate area. That doesn't benefit me after Discover 's payment policy created the damage. And then I was asked to \" please contact Customer Assistance and Recovery department at XXXX XXXX XXXX XXXX to discuss repayment arrangements. '' I am sure that is to pay in full due to Discover 's inefficient payment policies in the year 2020.","date_sent_to_company":"2020-10-20T04:13:37.000Z","issue":"Attempts to collect debt not owed","sub_product":"Credit card debt","zip_code":"77494","tags":"Older American","has_narrative":true,"complaint_id":"3907608","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"DISCOVER BANK","date_received":"2020-10-20T00:06:02.000Z","state":"TX","company_public_response":null,"sub_issue":"Debt was result of identity theft"},"highlight":{"complaint_what_happened":["Discover 's <em>inefficiencies</em> do not allow for payments to be held until the amount has cleared the bank. Multiple payments were made in a very short period and Discover did nothing to stop the thief. Discover <em>controls</em> the payment policies, not the consumer and should not be liable. Discover responded that my concerns were forwarded to leadership in the appropriate area. That doesn't benefit me after Discover 's payment policy created the damage."]},"sort":[17.083641,"3907608"]},{"_index":"complaint-public-v1","_id":"5642916","_score":16.783657,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Consumer Financial Protection Bureau Experian  Both so much red tape. \nExperian has no way to talk to a real person yet they are allowed control of my personal credit record. \nNo way to fix login. Account locked and no support. \n\nCalled Consumer Financial Protection Bureau and their process so complex, tangled with bureaucratic red tape it's as impractical and inefficient. All about XXXX and frustrating to whom it, I suppose, is suppose to serve. \n\nXXXX XXXX XXXX XXXX XXXX XXXX designed to frustrate, pester and deny connection to a live person! \n\nI have no confidence in Any Organization, especially US Government or entities under it's control. \n\nPUBLISH THIS AS I'VE CHECKED THE BOX BELOW.","date_sent_to_company":"2022-06-07T22:32:44.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"894XX","tags":"Older American","has_narrative":true,"complaint_id":"5642916","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2022-06-07T22:08:10.000Z","state":"NV","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Difficulty submitting a dispute or getting information about a dispute over the phone"},"highlight":{"complaint_what_happened":["Experian has no way to talk to a real person yet they are allowed <em>control</em> of my personal credit record. \nNo way to fix login. Account locked and no support. \n\nCalled Consumer Financial Protection Bureau and their process so complex, tangled with bureaucratic red tape it's as impractical and <em>inefficient</em>. All about XXXX and frustrating to whom it, I suppose, is suppose to serve. \n\nXXXX XXXX XXXX XXXX XXXX XXXX designed to frustrate, pester and deny connection to a live person!"],"sub_issue":["Difficulty submitting a dispute or getting information about a dispute <em>over</em> the phone"]},"sort":[16.783657,"5642916"]},{"_index":"complaint-public-v1","_id":"15117966","_score":16.537027,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"im filing a complaint against Chime XXXX Bank due to inaccurate customer services and unfair practices, which violate the consumer financial protection at XXXX especially when Chime fail to take the time inefficient measures to prevent and address for on their platform, leaving my account, vulnerable and unprotected for the more they dispute resolution process is unfair and deceptive. They did not comply with error resolving requirements under the electronic funds transfer at XXXX and regulation XXXX those actions cause inconvenience and financial law that I appropriated regress for those.","date_sent_to_company":"2025-08-06T21:40:22.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"703XX","tags":null,"has_narrative":true,"complaint_id":"15117966","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Chime Financial Inc","date_received":"2025-08-06T21:34:49.000Z","state":"LA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["im filing a complaint against Chime XXXX Bank due to inaccurate customer services and unfair practices, which violate the consumer financial protection at XXXX especially when Chime fail to take the time <em>inefficient</em> <em>measures</em> to prevent and address for on their platform, leaving my account, vulnerable and unprotected for the more they dispute resolution process is unfair and deceptive."]},"sort":[16.537027,"15117966"]},{"_index":"complaint-public-v1","_id":"11637902","_score":16.28638,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Im submitting this claim to address financial losses I incurred due to significant discrepancies within Zelles system. These failures directly compromised the security and reliability of my transactions, resulting in monetary loss that was beyond my control. Zelles inability to safeguard users and effectively address unauthorized or disputed transactions has been a recurring concern, as evidenced by the ongoing CFPB lawsuit. The lawsuit underscores systemic issues within Zelles platform, including inadequate fraud prevention measures and failure to resolve disputes in a fair and timely manner.\n\nThe situation I experienced mirrors these widespread issues, and it is unacceptable that I should bear the burden of losses caused by flaws in the platforms design and oversight. I am requesting a full refund of the amount lost due to these failures. This resolution is not only fair but necessary to restore confidence in a system that has already been flagged for its shortcomings. I trust this claim will be reviewed with urgency and resolved promptly.","date_sent_to_company":"2025-01-18T16:50:24.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"945XX","tags":"Servicemember","has_narrative":true,"complaint_id":"11637902","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Early Warning Services, LLC","date_received":"2025-01-18T16:37:52.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Im submitting this claim to address financial <em>losses</em> I incurred due to significant discrepancies within Zelles system. These failures directly compromised the security and reliability of my transactions, resulting in monetary <em>loss</em> that was beyond my <em>control</em>. Zelles inability to safeguard users and effectively address unauthorized or disputed transactions has been a recurring concern, as evidenced by the ongoing CFPB lawsuit."]},"sort":[16.28638,"11637902"]},{"_index":"complaint-public-v1","_id":"6975612","_score":15.83614,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Due to Crypto.coms incompetence and inefficiency and ability to run their platform to the public as promised, my access to my own money is not available and I was not able to do business because of this and they cost me {$3000.00} in addition to the {$4100.00} which is mine to begin with for a total of {$7100.00} .I keep contacting them, and they keep giving me excuses as to why I cant have access to my own money and prevented me from doing business. Now I am at a loss because they can not do their jobs and make their platform work as promised to the public.","date_sent_to_company":"2023-05-14T23:50:20.000Z","issue":"Money was not available when promised","sub_product":"Virtual currency","zip_code":"34203","tags":null,"has_narrative":true,"complaint_id":"6975612","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Foris DAX, Inc.","date_received":"2023-05-14T23:45:24.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Now I am at a <em>loss</em> because they can not do their jobs and make their platform work as promised to the public."]},"sort":[15.83614,"6975612"]},{"_index":"complaint-public-v1","_id":"16561156","_score":15.716547,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/year>, I received a notification that my account was negative {$76.00}. I checked my account and saw that I received an overdraft fee for a negative balance I brought to XXXX within the proper time. I called to ask why this was the case only to get told what they saw on their end, but entirely disregarding what I see/saw on my end. All I got was the same explanations from everyone I talked to and wasted time. \n\nI keep getting told that multiple charges posted, but thats not the case on my end and I shouldnt be penalized {$35.00} for something not in my control as well as controlling what I actually could control which was bringing my account to {$0.00} from whatever was stated in my account details at that time. \n\nI receive text and email notifications when my account goes negative and I rectify the charges every time. This time is no different, yet XXXX being penalized this time ; I dont understand that and no action was taken to rectify the issue on their end. Basically, I have to eat dirt for their inefficient system.","date_sent_to_company":"2025-10-14T21:59:38.000Z","issue":"Problem caused by your funds being low","sub_product":"Checking account","zip_code":"35007","tags":null,"has_narrative":true,"complaint_id":"16561156","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2025-10-14T21:38:51.000Z","state":"AL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Overdrafts and overdraft fees"},"highlight":{"complaint_what_happened":["Basically, I have to eat dirt for their <em>inefficient</em> system."]},"sort":[15.716547,"16561156"]},{"_index":"complaint-public-v1","_id":"5502740","_score":15.543239,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Ive been able to access my Equifax account in the past without any issues whatsoever, even changing the password never had an issue. Today I tried to logon and was told my info was incorrect, I knew this was not the case but went to register for a new account anyway. When I tried registering it said that I already had an account, when I tried resetting the password it said no account exists. Then I was told I needed to mail in information to verify my account. I asked if there was a way to fax or email and was told that snail mail was the only option. Im being inconvenienced because of their lack of security measures and should not need to send in anything for verification when its not my fault my account is locked but rather their incompetent and inefficient security measures. The representatives were rude. I spoke with XXXX ( XXXX ) and a manager name XXXX XXXX ( XXXX ) thus took place today XX/XX/2022 at XXXX","date_sent_to_company":"2022-04-26T18:25:47.000Z","issue":"Unable to get your credit report or credit score","sub_product":"Credit reporting","zip_code":"85022","tags":null,"has_narrative":true,"complaint_id":"5502740","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2022-04-26T18:11:46.000Z","state":"AZ","company_public_response":null,"sub_issue":"Other problem getting your report or credit score"},"highlight":{"complaint_what_happened":["Im being inconvenienced because of their lack of security <em>measures</em> and should not need to send in anything for verification when its not my fault my account is locked but rather their incompetent and <em>inefficient</em> security <em>measures</em>. The representatives were rude. I spoke with XXXX ( XXXX ) and a manager name XXXX XXXX ( XXXX ) thus took place today XX/XX/2022 at XXXX"]},"sort":[15.543239,"5502740"]},{"_index":"complaint-public-v1","_id":"11747143","_score":15.1570015,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I am filing a complaint against Cash App ( Block , Inc. ) due to inadequate customer service and unfair practices violating the Consumer Financial Protection Act ( CFPA ). Specifically, Cash App has failed to take timely and effective measures to prevent and address fraud on its platform, leaving my account openly vulnerable and unprotected. Furthermore, their dispute resolution process was unfair and deceptive, as they did not comply with error resolution requirements under the Electronic Fund Transfer Act ( EFTA ) and Regulation E. These actions have caused significant inconveniences and various random financial losses not in my cause or control, and I seek appropriate redress for these violations.","date_sent_to_company":"2025-01-25T00:17:21.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"48239","tags":null,"has_narrative":true,"complaint_id":"11747143","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Block, Inc.","date_received":"2025-01-24T23:55:52.000Z","state":"MI","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["These actions have caused significant inconveniences and various random financial <em>losses</em> not in my cause or <em>control</em>, and I seek appropriate redress for these violations."]},"sort":[15.1570015,"11747143"]},{"_index":"complaint-public-v1","_id":"11988596","_score":15.091604,"_source":{"product":"Checking or savings account","complaint_what_happened":"I am filing a complaint against Robinhood for their egregious mishandling of my account, leading to financial loss and immense frustration.\n\nAfter a period of inactivity, Robinhood imposed so called \" robust security measures, '' requiring me to verify my identity. I complied fully, providing every piece of documentation they requested. Despite this, after weeks of back-and-forth and wasted time, they unilaterally decided to close my account. As a senior retiree on a fixed income, I am not even sure if I will ever see my hard earned money again.\n\nInstead of facilitating a proper withdrawal, Robinhood has taken the outrageous step of subjecting my funds to escheatment, essentially holding them hostage. This is despite my repeated efforts to cooperate and provide updated banking details. When they attempted to send my funds to a long-closed account, I followed their instructions and obtained a bank statement proving the account was no longer active. I also provided a recent statement from my current, valid checking account at XXXX. Yet, Robinhood still refused to add my new account and continues to block access to my funds.\n\nTo make matters worse, they liquidated all of my investment positions without my consent, causing a significant financial setback. Their process is not only inefficient but entirely unreasonable, demonstrating a complete lack of competence and accountability in handling customer assets.\n\nI urge the CFPB to take immediate action to investigate Robinhoods handling of this matter. Their actions are unacceptable, and I fear that if they are allowed to continue these practices, many other customers will face similar financial harm.","date_sent_to_company":"2025-02-07T21:54:40.000Z","issue":"Closing an account","sub_product":"Other banking product or service","zip_code":"30024","tags":null,"has_narrative":true,"complaint_id":"11988596","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"ROBINHOOD MARKETS INC.","date_received":"2025-02-07T21:32:57.000Z","state":"GA","company_public_response":null,"sub_issue":"Funds not received from closed account"},"highlight":{"complaint_what_happened":["I am filing a complaint against Robinhood for their egregious mishandling of my account, leading to financial <em>loss</em> and immense frustration.\n\nAfter a period of inactivity, Robinhood imposed so called \" robust security <em>measures</em>, '' requiring me to verify my identity. I complied fully, providing every piece of documentation they requested. Despite this, after weeks of back-and-forth and wasted time, they unilaterally decided to close my account."]},"sort":[15.091604,"11988596"]},{"_index":"complaint-public-v1","_id":"19589131","_score":14.864674,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/year>, I reported to Wells Fargo that I was the victim of an active fraud scheme in which individuals impersonating Wells Fargo manipulated me into transferring funds. I contacted the bank immediately, and my accounts were placed on hold that same day.\n\nAt the time I reported the incident, I also informed Wells Fargo that I had received multiple scam-related calls in which callers falsely claimed to represent Wells Fargo and attempted to route communications through me, indicating an active fraud pattern. Despite this notice, no additional protective measures were implemented beyond placing a hold.\n\nDespite the fraud report and account restriction : An {$8000.00} online transfer from a linked Wells Fargo account was allowed to post on XX/XX/year>. \nA {$9900.00} XXXX XXXX transaction was authorized on XX/XX/year> and posted on XX/XX/year>. \n\nIf the {$8000.00} transfer had been properly blocked or reversed after the fraud was reported, the {$9900.00} transaction would not have been possible. The {$8000.00} directly enabled the subsequent loss. \n\nI also received alerts indicating that the {$9900.00} transaction was declined due to daily limit restrictions, demonstrating that transaction controls were active. However, those controls did not prevent the transaction from ultimately posting after fraud had already been reported. \n\nWells Fargo later closed my fraud claim ( Claim XXXX XXXXXXXX ) and stated that the {$8000.00} could not be reversed because the {$9900.00} transfer was voluntary. This does not reflect the circumstances. The transaction occurred under deception during an ongoing fraud incident that had already been reported to the bank. \n\nWells Fargo has not provided a clear explanation for why the {$8000.00} transfer was allowed to post after the account was placed on hold, why it was not reversed once fraud was reported, or why existing controls failed to prevent further loss.\n\nI acted immediately and in good faith. I followed all reporting procedures. Wells Fargos failure to prevent or reverse the transaction after notification materially contributed to my financial loss.\n\nI am requesting supervisory review, reconsideration of the denial, a written explanation of the banks fraud response procedures in this case, and reimbursement of funds that could have been prevented through proper fraud controls.","date_sent_to_company":"2026-02-18T15:28:00.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"33138","tags":null,"has_narrative":true,"complaint_id":"19589131","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2026-02-18T15:00:58.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Funds not handled or disbursed as instructed"},"highlight":{"complaint_what_happened":["The {$8000.00} directly enabled the subsequent <em>loss</em>. \n\nI also received alerts indicating that the {$9900.00} transaction was declined due to daily limit restrictions, demonstrating that transaction <em>controls</em> were active. However, those <em>controls</em> did not prevent the transaction from ultimately posting after fraud had already been reported."]},"sort":[14.864674,"19589131"]},{"_index":"complaint-public-v1","_id":"2764808","_score":14.693362,"_source":{"product":"Mortgage","complaint_what_happened":"I am a first time home buyer and I went under contract to purchase a property serviced by A bank on XX/XX/XXXX who used XXXX XXXX XXXX XXXX as the closing/escrow agent. As part of my due diligence, I ordered an Inspection ( {$400.00} ), Termite Inspection ( {$50.00} ), Structural Engineer Report ( {$500.00} ), and Appraisal ( {$450.00} ). I also placed earnest money deposit of {$1500.00}. My closing date was scheduled for XX/XX/XXXX. A tax lien was discovered on XX/XX/XXXX by my Lender and NOT the title company, and it was communicated to me by my agent on XX/XX/XXXX that the property had been acquired through XXXX and that the foreclosure had never been done to wipe out the lien. I was left having spent money on a property I could n't purchase due to the sellers lack of due diligence prior to placing the property on the market. I requested to have earnest money refunded to me, seller agreed to reimburse me the full {$1500.00} earnest money. I received the check from XXXX XXXX XXXX  who had apparently charged me for a survey that they never asked for permission to order/charge me for. They reduced the amount of my earnest money by {$420.00} to pay for a survey I never gave approval for. I have tried to call to discuss this with the agent who ordered the survey but she does not return phone calls. I am requesting assistance in getting my {$420.00} refunded for a survey on a property that the seller had no right to market as available for purchase and the Closing agent ordered/charged for products they never cleared through the party incurring the charge. The sale fell trough due to the sellers lack of knowledge of their own inventory, so I should not be held responsible to pay for a survey I never ordered and now have no use for through no fault of my own. I believe this error is on XXXX XX/XX/XXXX due to not obtaining approval to order the survey prior to doing so then charging me for it with no notice. Also, the invoice I received doesnt even have my name on it as the buyer so this feels inappropriate to charge me for.","date_sent_to_company":"2018-01-05T02:56:38.000Z","issue":"Closing on a mortgage","sub_product":"Conventional home mortgage","zip_code":"75287","tags":null,"has_narrative":true,"complaint_id":"2764808","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SERVICELINK LOSS MITIGATION SERVICES","date_received":"2017-12-27T13:45:40.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"company":["SERVICELINK <em>LOSS</em> MITIGATION SERVICES"]},"sort":[14.693362,"2764808"]},{"_index":"complaint-public-v1","_id":"2655091","_score":14.693362,"_source":{"product":"Debt collection","complaint_what_happened":"XXXX XXXX, by way of SeriveLink, LLC, recorded an unsigned, unverifiable, QuitClaim Deed in error, falsely, misrepresented, in XXXX XXXX XXXX of Deeds. As the Secured Party Creditors, and the holders of the paramount security interest in any and all real and personal property and the proceeds therefrom, registered to, associated with, in the possession of, or under the management of, XXXX XXXX XXXX XXXX XXXX XXXX, their alleged claims and/or requests prejudice my rights, titles, and interests in regard to said property as the Executive Trustee for the private trust to which said rights, titles, and interests have been pledged. For me to provide them with a remedy, I conditionally accept their offer upon proof, with bona fide evidence as proof of claim, done with and under a sworn affidavit, under penalty of perjury with unlimited commercial liability with evidence attached. And, a copy sent to undersigned for rebuttal or acquiesce, of the following : 1. VERIFIABLE Proof that the property is acquired by a new entity, 2. VERIFIABLE Proof of a copy of your lease ( even if expired ) or any other proof of your right to occupy the property, 3. VERIFIABLE Proof that the property in which I reside has been foreclosed, and 4. VERIFIABLE Proof of Proof of any security deposit paid and/or copies of cancelled checks or other proof that shows payment ( s ). \n5. VERIFIABLE Proof of any rent/lease payments and any other correspondence related to my occupancy of the property. \n6. VERIFIABLE Proof that a contract exist with any of the said parties.","date_sent_to_company":"2017-08-30T23:21:43.000Z","issue":"Took or threatened to take negative or legal action","sub_product":"I do not know","zip_code":"48219","tags":null,"has_narrative":true,"complaint_id":"2655091","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SERVICELINK LOSS MITIGATION SERVICES","date_received":"2017-08-30T22:55:56.000Z","state":"MI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Seized or attempted to seize your property"},"highlight":{"company":["SERVICELINK <em>LOSS</em> MITIGATION SERVICES"]},"sort":[14.693362,"2655091"]},{"_index":"complaint-public-v1","_id":"3563494","_score":14.388636,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XX/XX/2020 Attempted to temporarily lift a credit freeze from all 3 credit bureaus using their websites in order to allow mortgage lender to check credit. None of them worked in spite of confirmations received that the freeze was lifted. Lender was unable to check credit. \n\nCalling them is difficult and frustrating. Their verification questions are old and improperly done. For example ; \" which of the following was one of your employers? '' My wife and I were XXXX XXXX XXXX  but one of the choices was \" XXXX '' which neither a word or an \" employer '' so when you answer none of the above the whole online process ends and you have to send a form via snail mail requesting a pin which is returned to you via snail mail. This introduces significant delay and potential increases in loan costs. \n\nThese companies have total control of our lives when it comes to credit. Their systems are archaic, call centers staffed with agents who are difficult to understand and their processes are very inefficient. \n\nThey are not government agencies but they in effect have authority approaching that of the IRS as they can control everyone 's financial life. Far too much power to rest with 3 companies with no recourse to hold them accountable to the people whose lives they affect.","date_sent_to_company":"2020-03-12T06:12:53.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"341XX","tags":"Older American","has_narrative":true,"complaint_id":"3563494","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2020-03-12T01:50:40.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["These companies have total <em>control</em> of our lives when it comes to credit. Their systems are archaic, call centers staffed with agents who are difficult to understand and their processes are very <em>inefficient</em>. \n\nThey are not government agencies but they in effect have authority approaching that of the IRS as they can <em>control</em> everyone 's financial life. Far too much power to rest with 3 companies with no recourse to hold them accountable to the people whose lives they affect."]},"sort":[14.388636,"3563494"]},{"_index":"complaint-public-v1","_id":"8108008","_score":14.380604,"_source":{"product":"Mortgage","complaint_what_happened":"I am writing to file a formal complaint against Freedom Mortgage regarding the protracted and inefficient processing of my forbearance request, which has persisted for over five months. Despite diligently providing duplicate documents as requested, the progress has been disappointingly stagnant. Moreover, the repayment solutions offered present an undue burden, with both options threatening to increase my monthly payment by {$400.00}. This exacerbates the financial strain resulting from job loss, which initially prompted the forbearance request in XX/XX/2023. At that time, my wife was unemployed, while I was the sole breadwinner. Circumstances have since evolved with my separation from the company, leaving my wife as the sole income earner. I urge the Consumer Financial Protection Bureau to intervene swiftly, ensuring a fair and expedited resolution to this pressing matter.","date_sent_to_company":"2024-01-04T13:27:40.000Z","issue":"Struggling to pay mortgage","sub_product":"FHA mortgage","zip_code":"30017","tags":null,"has_narrative":true,"complaint_id":"8108008","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Freedom Mortgage Company","date_received":"2024-01-04T13:11:35.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"An existing modification, forbearance plan, short sale, or other loss mitigation relief"},"highlight":{"complaint_what_happened":["I am writing to file a formal complaint against Freedom Mortgage regarding the protracted and <em>inefficient</em> processing of my forbearance request, which has persisted for <em>over</em> five months. Despite diligently providing duplicate documents as requested, the progress has been disappointingly stagnant. Moreover, the repayment solutions offered present an undue burden, with both options threatening to increase my monthly payment by {$400.00}."],"sub_issue":["An existing modification, forbearance plan, short sale, or other <em>loss</em> mitigation relief"]},"sort":[14.380604,"8108008"]},{"_index":"complaint-public-v1","_id":"15479725","_score":14.211927,"_source":{"product":"Credit card","complaint_what_happened":"Apple CARD failed to provide evidence in support of a claim that our trade-in phone package arrived at Apple empty . The charge was disputed, and after their investigation, Apple Card claimed that the dispute was not valid, although they offered no evidence to support this claim.\n\nApple controls the trade-in process, providing packaging and a pre-paid shipping label. Once the trade-in is delivered to XXXX ( their shipping agent ), Apple assumes responsibility for the delivery of the trade-in package. As the trade-in was a material element in the transaction, and Apple/Apple Card has failed to mitigate the loss/damage of the trade-in phone under their care, refused to provide the trade in value as bargained for and Apple Card has been unable to deliver on a good faith basis the evidence supporting a decision to deny the dispute, have continually deploy evasive measures to avoid resolution. ( Chat discontinued, calls blindly transferred and abandoned, suggestions to call the police, etc )","date_sent_to_company":"2025-08-23T11:17:52.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"40299","tags":"Older American","has_narrative":true,"complaint_id":"15479725","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"GOLDMAN SACHS BANK USA","date_received":"2025-08-23T10:54:25.000Z","state":"KY","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["As the trade-in was a material element in the transaction, and Apple/Apple Card has failed to mitigate the <em>loss</em>/damage of the trade-in phone under their care, refused to provide the trade in value as bargained for and Apple Card has been unable to deliver on a good faith basis the evidence supporting a decision to deny the dispute, have continually deploy evasive <em>measures</em> to avoid resolution. ( Chat discontinued, calls blindly transferred and abandoned, suggestions to call the police, etc )"]},"sort":[14.211927,"15479725"]},{"_index":"complaint-public-v1","_id":"6160181","_score":14.103968,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I contacted Popular Auto ( Bank ) on the phone at XXXX at XXXXXXXX XXXX on XX/XX/XXXX or XXXX of XXXX to get preliminary information on car loan rates and rates for employees. During the call, I explicitly ask if the process will include a credit check which I did not want them to do. The employee said that the pre-qualification process did not. As I just wanted to know the rates for a car loan. A few days after I reviewed my credit report using XXXX XXXX and I see XXXX unauthorized hard inquiries, not one inquiry but two inquiries. I contacted Popular Bank ( Popular Auto ) as their controls did not flag the double inquiries, and even less the unauthorized inquiries. I confirmed on more than one occasion that my credit will not be touched during this process. \nI send the evidence of the double inquiry to the bank, and they responded on more than one occasion that I did authorize the inquiry. I only asked for evidence and their controls were inefficiently identifying the doble inquiries. They responded on more than one occasion that I did authorize the inquiries and that they do not provide evidence. \n\nThe bank is famous for incidents like this, but I never expected something like this to happen to me, and even more that the bank did not care to fix the problem or provide evidence of an event or incident.","date_sent_to_company":"2022-11-04T02:57:30.000Z","issue":"Problem with a company's investigation into an existing issue","sub_product":"Other personal consumer report","zip_code":"00987","tags":null,"has_narrative":true,"complaint_id":"6160181","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANCO POPULAR DE PUERTO RICO","date_received":"2022-11-04T02:32:54.000Z","state":"PR","company_public_response":null,"sub_issue":"Problem with personal statement of dispute"},"highlight":{"complaint_what_happened":["I contacted Popular Bank ( Popular Auto ) as their <em>controls</em> did not flag the double inquiries, and even less the unauthorized inquiries. I confirmed on more than one occasion that my credit will not be touched during this process. \nI send the evidence of the double inquiry to the bank, and they responded on more than one occasion that I did authorize the inquiry. I only asked for evidence and their <em>controls</em> were <em>inefficiently</em> identifying the doble inquiries."]},"sort":[14.103968,"6160181"]},{"_index":"complaint-public-v1","_id":"9922366","_score":14.098356,"_source":{"product":"Debt collection","complaint_what_happened":"XXXX XXXX XXXX $ XXXX. Experian experienced a significant data breach in 2020. It was reported that hackers had stolen the personal information of about XXXX XXXX including myself. The stolen data included names, phone numbers, physical addresses, Social Security numbers, and dates of births. I want these items deleted from my credit file. XXXX XXXX XXXX XXXX As an affected customer, I am deeply concerned about the potential misuse of my personal information, including my name, phone number, physical address, Social Security number, and date of birth. The exposure of such sensitive data put me at risk of identity theft, fraud, and other malicious activities. I am requesting the following actions to mitigate the potential impact of this breach : Credit Monitoring and Identity Theft Protection : I request that experian provide complimentary credit monitoring services and identity theft protection for a minimum of XXXX years. This should include regular credit reports, alerts for suspicious activity, and access to identity restoration services if needed. Assurance of Enhanced Security Measures : I would like a detailed explanation of the steps experian is taking to enhance its security measures to prevent future data breaches. This should include information on improved data encryption, access controls, and employee training. Compensation for Any Losses : In the event that I suffer any financial losses or damages as a result of this data breach, I request that experian provide fair compensation to cover these losses. This includes reimbursement for any expenses incurred due to the breach, such as costs associated with credit monitoring and legal fees. Please acknowledge receipt of this letter and provide a response outlining the steps Experian will take to address my concerns. I trust that Experian values its customers privacy and will take the necessary actions to resolve this matter promptly and satisfactorily. Thank you for your immediate attention to this serious issue. I look forward to your prompt response.","date_sent_to_company":"2024-08-25T13:07:01.000Z","issue":"Attempts to collect debt not owed","sub_product":"Credit card debt","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"9922366","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2024-08-25T12:51:56.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["Assurance of Enhanced Security <em>Measures</em> : I would like a detailed explanation of the steps experian is taking to enhance its security <em>measures</em> to prevent future data breaches. This should include information on improved data encryption, access <em>controls</em>, and employee training. Compensation for Any <em>Losses</em> : In the event that I suffer any financial <em>losses</em> or damages as a result of this data breach, I request that experian provide fair compensation to cover these <em>losses</em>."]},"sort":[14.098356,"9922366"]},{"_index":"complaint-public-v1","_id":"10168550","_score":14.067297,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Coin base complaint : Case # XXXX As a precautionary measure, to protect you against potential loss, we have limited your ability to send crypto until XX/XX/year>. Please try again after this date. \nActually, dates but I started in late XXXX trying to send XXXX to my wallet for my control. I received the \" As a precautionary '' message. I was required to wait until XXXX and tried again but all I got was the same message \" As a precautionary ''. I do not want to wait anymore because I am very worried that you actually are holding my XXXX as collateral for someone else. I feel Coinbase has become another XXXX \nI received a message telling me I can send XXXX \" Coinbase has launched XXXX Coinbase XXXX XXXX  an XXXX token that is backed XXXX by XXXX ( XXXX ) held by Coinbase. With XXXX you can now securely send and use your XXXX on XXXX and XXXX. '' I do not want a XXXX XXXX held by Coinbase. I want my coin sent to my Wallet. \nThis is the second time I have tried to send my crypto to my wallet. The first time I had to wait until early XXXX. Once I tried to send XXXX I got another message. \" As a precautionary measure, to protect you against potential loss, we have limited your ability to send crypto until XX/XX/year>. Please try again after this date. '' I want this resolved ASAP. I am beginning to believe the press that COINBASE does not have access to all the XXXX coins required to send my own coin.","date_sent_to_company":"2024-09-18T21:12:57.000Z","issue":"Money was not available when promised","sub_product":"Virtual currency","zip_code":"283XX","tags":"Older American, Servicemember","has_narrative":true,"complaint_id":"10168550","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Coinbase, Inc.","date_received":"2024-09-18T20:56:04.000Z","state":"NC","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Coin base complaint : Case # XXXX As a precautionary <em>measure</em>, to protect you against potential <em>loss</em>, we have limited your ability to send crypto until XX/XX/year>. Please try again after this date. \nActually, dates but I started in late XXXX trying to send XXXX to my wallet for my <em>control</em>. I received the \" As a precautionary '' message. I was required to wait until XXXX and tried again but all I got was the same message \" As a precautionary ''."]},"sort":[14.067297,"10168550"]},{"_index":"complaint-public-v1","_id":"8841202","_score":13.805198,"_source":{"product":"Mortgage","complaint_what_happened":"On XX/XX/2024 there was a catastrophic flood event. I lost my home, car, and all of my belongings. It is a FEMA declared disaster. My flood insurer awarded me {$190000.00} to rebuild my home. My flood insurer was required to send the money to my mortgage company Mr. Cooper. Mr. Coooper is withholding my money, so I'm stuck paying out of pocket. They have an overseas call center which has standard talking points that do not assist, an archaic online system which does not work and will not accept necessary documents to be uploaded, they do not allow email correspondence, and a myriad of other inefficiencies which intentionally and systematically cause prolonged delay and severe hardship to obtain my flood insurance proceeds. The flood was three months ago but to date they have only provided 33 % of my insurance proceeds even though I'm getting ready to move back into my home in the coming weeks. Mr. Cooper 's inaction and intentional delay is an egregious abuse of authority and control.","date_sent_to_company":"2024-04-23T18:04:43.000Z","issue":"Trouble during payment process","sub_product":"VA mortgage","zip_code":"92113","tags":"Servicemember","has_narrative":true,"complaint_id":"8841202","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Mr. Cooper Group Inc.","date_received":"2024-04-23T17:47:27.000Z","state":"CA","company_public_response":null,"sub_issue":"Lien release"},"highlight":{"complaint_what_happened":["Cooper 's inaction and intentional delay is an egregious abuse of authority and <em>control</em>."]},"sort":[13.805198,"8841202"]},{"_index":"complaint-public-v1","_id":"20012874","_score":13.7617855,"_source":{"product":"Mortgage","complaint_what_happened":"Having a very hard time obtaining loan balance details through the mortgage department from U.S. Bank, despite having provided all documents requested. I am the daughter of XXXX XXXX, he passed in XXXX of XXXX. I am listed as the only successor trustee and sole beneficiary of the XXXX XXXX XXXX XXXX, sent an updated certificate of trust, provided copies of all documents. \n\nIn addition to their refusal to provide me any account details such as current loan balance, delays in handling/processing, responding to e-mails containing inquiries or concerns take too long, should be dealt with in a timely manner. These factors are preventing clarity regarding future financial decisions about the property and it has been a very unpleasant and stressful experience, I am grieving a lot of loss and trying to heal from deep trauma and unable to move forward with life due to ongoing complications created by the inefficient and impersonal way this is being handled.","date_sent_to_company":"2026-03-05T20:16:30.000Z","issue":"Trouble during payment process","sub_product":"FHA mortgage","zip_code":"85032","tags":null,"has_narrative":true,"complaint_id":"20012874","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"U.S. BANCORP","date_received":"2026-03-05T19:07:26.000Z","state":"AZ","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Paying off the loan"},"highlight":{"complaint_what_happened":["These factors are preventing clarity regarding future financial decisions about the property and it has been a very unpleasant and stressful experience, I am grieving a lot of <em>loss</em> and trying to heal from deep trauma and unable to move forward with life due to ongoing complications created by the <em>inefficient</em> and impersonal way this is being handled."]},"sort":[13.7617855,"20012874"]},{"_index":"complaint-public-v1","_id":"9635996","_score":13.759716,"_source":{"product":"Debt collection","complaint_what_happened":"UR COMPLAINT 15 U.S. Code $ 1681c-2. XXXX XXXX XXXX experienced a significant data breach in 2021. In XX/XX/year>, it was reported that hackers had stolen the personal information of about 70 million XXXX & XXXX customers, including myself. The stolen data included names, phone numbers, physical addresses, Social Security numbers, and dates of births. I want these items deleted from my credit file. XXXX XXXX XXXX XXXX As an affected customer, I am deeply concerned about the potential misuse of my personal information, including my name, phone number, physical address, Social Security number, and date of birth. The exposure of such sensitive data put me at risk of identity theft, fraud, and other malicious activities. I am requesting the following actions to mitigate the potential impact of this breach : Credit Monitoring and Identity Theft Protection : I request thaXXXX XXXX XXXX XXXX provide complimentary credit monitoring services and identity theft protection for a minimum of two years. This should include regular credit reports, alerts for suspicious activity, and access to identity restoration services if needed. Assurance of Enhanced Security Measures : I would like a detailed explanation of the steps XXXX XXXX XXXX is taking to enhance its security measures to prevent future data breaches. This should include information on improved data encryption, access controls, and employee training. Compensation for Any Losses : In the event that I suffer any financial losses or damages as a result of this data breach, I request that XXXX XXXX XXXX provide fair compensation to cover these losses. This includes reimbursement for any expenses incurred due to the breach, such as costs associated with credit monitoring and legal fees. Please acknowledge receipt of this letter and provide a response outlining the steps XXXX XXXX XXXX will take to address my concerns. I trust that XXXX XXXX XXXX values its customers privacy and will take the necessary actions to resolve this matter promptly and satisfactorily. Thank you for your immediate attention to this serious issue. I look forward to your prompt response.","date_sent_to_company":"2024-07-27T17:16:47.000Z","issue":"Attempts to collect debt not owed","sub_product":"Credit card debt","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"9635996","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2024-07-27T17:06:21.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["Assurance of Enhanced Security <em>Measures</em> : I would like a detailed explanation of the steps XXXX XXXX XXXX is taking to enhance its security <em>measures</em> to prevent future data breaches. This should include information on improved data encryption, access <em>controls</em>, and employee training. Compensation for Any <em>Losses</em> : In the event that I suffer any financial <em>losses</em> or damages as a result of this data breach, I request that XXXX XXXX XXXX provide fair compensation to cover these <em>losses</em>."]},"sort":[13.759716,"9635996"]},{"_index":"complaint-public-v1","_id":"9635820","_score":13.759716,"_source":{"product":"Debt collection","complaint_what_happened":"XXXX XXXX XXXX $ XXXX. XXXX XXXX XXXX experienced a significant data breach in XXXX XXXX XXXX XXXXXX/XX/year>, it was reported that hackers had stolen the personal information of about XXXX XXXX XXXX XXXX XXXX customers, including myself. The stolen data included names, phone numbers, physical addresses, Social Security numbers, and dates of births. \nI want these items deleted from my credit file. \n\nXXXX XXXX XXXX XXXX Blaze XXXX As an affected customer, I am deeply concerned about the potential misuse of my personal information, including my name, phone number, physical address, Social Security number, and date of birth. \n\nThe exposure of such sensitive data put me at risk of identity theft, fraud, and other malicious activities. I am requesting the following actions to mitigate the potential impact of this breach : Credit Monitoring and Identity Theft Protection : I request that AT & T provide complimentary credit monitoring services and identity theft protection for a minimum of XXXX years. This should include regular credit reports, alerts for suspicious activity, and access to identity restoration services if needed. \nAssurance of Enhanced Security Measures : I would like a detailed explanation of the steps XXXX XXXX XXXX is taking to enhance its security measures to prevent future data breaches. This should include information on improved data encryption, access controls, and employee training. \nCompensation for Any Losses : In the event that I suffer any financial losses or damages as a result of this data breach, I request that XXXX XXXX XXXX provide fair compensation to cover these losses. This includes reimbursement for any expenses incurred due to the breach, such as costs associated with credit monitoring and legal fees. \n\nPlease acknowledge receipt of this letter and provide a response outlining the steps XXXX XXXX XXXX will take to address my concerns. I trust that XXXX XXXX XXXX values its customers privacy and will take the necessary actions to resolve this matter promptly and satisfactorily. \n\nThank you for your immediate attention to this serious issue. I look forward to your prompt response.","date_sent_to_company":"2024-07-27T17:30:47.000Z","issue":"Attempts to collect debt not owed","sub_product":"Credit card debt","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"9635820","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2024-07-27T17:24:22.000Z","state":"CA","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["Assurance of Enhanced Security <em>Measures</em> : I would like a detailed explanation of the steps XXXX XXXX XXXX is taking to enhance its security <em>measures</em> to prevent future data breaches. This should include information on improved data encryption, access <em>controls</em>, and employee training. \nCompensation for Any <em>Losses</em> : In the event that I suffer any financial <em>losses</em> or damages as a result of this data breach, I request that XXXX XXXX XXXX provide fair compensation to cover these <em>losses</em>."]},"sort":[13.759716,"9635820"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":245212,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":187921},{"key":0,"key_as_string":"false","doc_count":57291}]}},"product":{"doc_count":187921,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting or other personal consumer reports","doc_count":72771,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":72064},{"key":"Other personal consumer 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