{"took":305,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":207466,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"8067524","_score":9.518173,"_source":{"product":"Mortgage","complaint_what_happened":"While building house, lender offered misleading seller credit for $ XXXX. When reviewing possible loan terms, they are egregiously higher than the prime rate offered by other companies effectively nullifying their offer","date_sent_to_company":"2024-01-04T14:07:32.000Z","issue":"Applying for a mortgage or refinancing an existing mortgage","sub_product":"Conventional home mortgage","zip_code":"19128","tags":null,"has_narrative":true,"complaint_id":"8067524","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Chesmar Homes","date_received":"2023-12-27T23:39:59.000Z","state":"PA","company_public_response":null,"sub_issue":"Confusing or misleading advertising or marketing"},"highlight":{"company":["Chesmar <em>Homes</em>"],"sub_product":["Conventional <em>home</em> mortgage"]},"sort":[9.518173,"8067524"]},{"_index":"complaint-public-v1","_id":"3482652","_score":9.51696,"_source":{"product":"Mortgage","complaint_what_happened":"In XX/XX/XXXX we put our earnest money down on a new construction Chesmar home. At this time, we applied for a loan through their lender XXXX XXXX. \n\nWe closed in XX/XX/XXXX. During all of XXXX our mortgage payment was {$1700.00}. In XXXX it jumped to {$2500.00} as we were {$4100.00} short in our escrow. Although we were paying extra into our escrow account, we were still short. We could not make the new payment of {$2500.00}. I called the bank that has our loan and asked what my options were. They spread the shortage over 36 months making our new payment {$2300.00}. Not what we had originally been told our payment was when we closed but it was better than {$2500.00}. \n\nNow we are struggling to keep up. We decided to try to see if we could get into a home with a lower price point in hopes to have a more manageable mortgage. Working with a different lender this time we have investigated what options are available to us. At this time, we were informed that our escrow account should never have been set up to the unimproved amount and should have been set up to the improved amount of the home and land. It also appears our debt to income ratio was too high, and had they used the improved amount, we believe we would have been denied for the original loan. On reflection, we feel we never should have been approved for a loan of this amount but were guided by the lenders at the time. \n\nWe are now in a difficult situation as we do not qualify to refinance due to the debt to income ratio and selling our new home will be hard as our neighborhood is still a new construction area. There have been no homes sold yet by the original owners to even compare our home. If we sold, we would walk away with less money than we even started with, resulting in us not being able to purchase another home. \n\nBeing approved for this loan has put us in a financial and emotional hardship. At closing we signed for an estimated {$1700.00} and we are now paying {$2300.00}. We trusted XXXX to approve or deny us honestly, but we feel we were just approved even though the numbers didn't add up. We feel XXXX failed to set up our escrow account correctly resulting in a substantial shortage. Following closing I reached out to XXXX multiple times asking what the appropriate amount we should be putting into escrow each month and I never got a response back. \n\nMy husband and I are both XXXX  in the community. We were also never told about the numerous programs that are available to XXXX   and feel as though this should have been information provided to us at the time of the mortgage process. \n\nWe feel taken advantage of as first-time home buyers and were pushed to go with the builders lender. I would like XXXX XXXX to be held accountable for this. I would also like your assurance that this will not happen again to other naive first time home buyers.","date_sent_to_company":"2020-02-05T19:14:52.000Z","issue":"Closing on a mortgage","sub_product":"Conventional home mortgage","zip_code":"77354","tags":null,"has_narrative":true,"complaint_id":"3482652","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Chesmar Homes","date_received":"2020-01-01T23:40:45.000Z","state":"TX","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":null},"highlight":{"complaint_what_happened":["We are now in a difficult situation as we do not qualify to refinance due to the debt to income ratio and selling our new <em>home</em> will be hard as our neighborhood is still a new construction area. There have been no <em>homes</em> sold yet by the original owners to even compare our <em>home</em>. If we sold, we would walk away with less money than we even started with, resulting in us not being able to purchase another <em>home</em>. \n\nBeing approved for this loan has put us in a financial and emotional hardship."],"company":["Chesmar <em>Homes</em>"],"sub_product":["Conventional <em>home</em> mortgage"]},"sort":[9.51696,"3482652"]},{"_index":"complaint-public-v1","_id":"6320455","_score":9.513219,"_source":{"product":"Mortgage","complaint_what_happened":"We were sent a loan estimate by CLM Mortage ( XX/XX/22 ) that had a reduced sale price of our home by $ XXXX we called to verify and were told it was correct. Now XXXX weeks later they sent us a new loan estimate for the original price ( $ XXXX ) and when we asked they said they mixed us up with other customers who had the same last name and that reduced price was not correct.","date_sent_to_company":"2023-01-09T20:05:33.000Z","issue":"Closing on a mortgage","sub_product":"Conventional home mortgage","zip_code":"78154","tags":null,"has_narrative":true,"complaint_id":"6320455","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Chesmar Homes","date_received":"2022-12-15T01:17:32.000Z","state":"TX","company_public_response":"Company believes complaint is the result of an isolated error","sub_issue":null},"highlight":{"complaint_what_happened":["We were sent a loan estimate by CLM Mortage ( XX/XX/22 ) that had a reduced sale price of our <em>home</em> by $ XXXX we called to verify and were told it was correct. Now XXXX weeks later they sent us a new loan estimate for the original price ( $ XXXX ) and when we asked they said they mixed us up with other customers who had the same last name and that reduced price was not correct."],"company":["Chesmar <em>Homes</em>"],"sub_product":["Conventional <em>home</em> mortgage"]},"sort":[9.513219,"6320455"]},{"_index":"complaint-public-v1","_id":"8914679","_score":8.574831,"_source":{"product":"Checking or savings account","complaint_what_happened":"The above categories do not address the complaint I have. Centennial Bank, routing number XXXX had a data breach in XXXX XXXX XXXX. As a customer, I was not notified until XXXX XXXX XXXX. The bank offered a one year credit watch, but the crucial time of immediately after the breach had already expired. This is inexcusable. A customer should be made aware specifically what data was compromised and what has been done to keep it from reoccurring. If human resource data was breached, then minors of employees could have social security numbers that were compromised which a credit check would not reveal.","date_sent_to_company":"2024-05-02T19:28:16.000Z","issue":"Managing an account","sub_product":"Savings account","zip_code":"72034","tags":"Older American","has_narrative":true,"complaint_id":"8914679","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"HOME BANCSHARES, INC.","date_received":"2024-05-02T19:03:24.000Z","state":"AR","company_public_response":"Company believes the complaint provided an opportunity to answer consumer's questions","sub_issue":"Problem using a debit or ATM card"},"highlight":{"company":["<em>HOME</em> BANCSHARES, INC."]},"sort":[8.574831,"8914679"]},{"_index":"complaint-public-v1","_id":"8822995","_score":8.574831,"_source":{"product":"Debt collection","complaint_what_happened":"Made dispute in XXXX, ans this year XXXX of alleged debt that this account was involved in litigation. I have not supplied proof under the doctrine of estoppel by silence, Engelhardt V. Gravens ( mo ) 281 SW 715.719. I presume that no proof of the alleged debt, in fact therefore any such debt, in fact therefore exists pursuant to 18 USC 8, L owe no debt, this company is violating my consumer rights to privacy pursuant to 15 USC 1681-B2 company as no permission to report my information per 15 USC 16814 .","date_sent_to_company":"2024-04-23T15:56:18.000Z","issue":"Written notification about debt","sub_product":"Other debt","zip_code":"770XX","tags":null,"has_narrative":true,"complaint_id":"8822995","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"HOME ACCEPTANCE CORPORATION","date_received":"2024-04-21T17:47:13.000Z","state":"TX","company_public_response":null,"sub_issue":"Didn't receive notice of right to dispute"},"highlight":{"company":["<em>HOME</em> ACCEPTANCE CORPORATION"]},"sort":[8.574831,"8822995"]},{"_index":"complaint-public-v1","_id":"8642657","_score":8.574831,"_source":{"product":"Checking or savings account","complaint_what_happened":"Someone hacked into my phone and sent themselves {$1700.00} from my cashapp to themselves and tried several times after. I stopped it by calling my bank and changing all of my passwords, and I let my bank Centennial Bank on XXXX in XXXX XXXX know. They gave me my money back and then took it out again, saying I gave them my password. I did not. I don't even know these people. That is what banks are for to help when you have been a victim of XXXX, I would like to get this fixed without getting a lawyer, but I will. I need help. I did not do this.","date_sent_to_company":"2024-03-27T17:18:21.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Checking account","zip_code":"717XX","tags":null,"has_narrative":true,"complaint_id":"8642657","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"HOME BANCSHARES, INC.","date_received":"2024-03-27T16:57:31.000Z","state":"AR","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Transaction was not authorized"},"highlight":{"company":["<em>HOME</em> BANCSHARES, INC."]},"sort":[8.574831,"8642657"]},{"_index":"complaint-public-v1","_id":"8314248","_score":8.574831,"_source":{"product":"Mortgage","complaint_what_happened":"MY NAME IS XXXX XXXX XXXX. I OWN THE PROPERTY ON XXXX XXXX XXXX XXXX XXXX XXXX. \n\nXXXX XXXX XXXX ( DECEASED ) AND XXXX XXXX XXXX HAD A LOAN IN XX/XX/XXXX ON THIS HOME. THIS LOAN WAS PAID-OFF IN XXXX BY EMBRACE HOME LOANS. WE NEED ADVANCED FINANCIAL SYSTEMS TO VERIFY THAT AND SEND A SATISFACTION LETTER TO XXXX XXXX IN NORTH CAROLINA SO WE CAN HAVE CLEAR TITLE AND SELL THE PROPERTY. PLEASE COMPLETE THIS AS SOON AS POSSIBLE.","date_sent_to_company":"2024-02-09T20:10:08.000Z","issue":"Closing on a mortgage","sub_product":"Conventional home mortgage","zip_code":"28311","tags":null,"has_narrative":true,"complaint_id":"8314248","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EMBRACE HOME LOANS","date_received":"2024-02-09T19:54:37.000Z","state":"NC","company_public_response":null,"sub_issue":"Trying to communicate with the company to fix an issue with the loan closing"},"highlight":{"complaint_what_happened":["XXXX XXXX XXXX ( DECEASED ) AND XXXX XXXX XXXX HAD A LOAN IN XX/XX/XXXX ON THIS <em>HOME</em>. THIS LOAN WAS PAID-OFF IN XXXX BY EMBRACE <em>HOME</em> LOANS. WE NEED ADVANCED FINANCIAL SYSTEMS TO VERIFY THAT AND SEND A SATISFACTION LETTER TO XXXX XXXX IN NORTH CAROLINA SO WE CAN HAVE CLEAR TITLE AND SELL THE PROPERTY. PLEASE COMPLETE THIS AS SOON AS POSSIBLE."],"company":["EMBRACE <em>HOME</em> LOANS"],"sub_product":["Conventional <em>home</em> mortgage"]},"sort":[8.574831,"8314248"]},{"_index":"complaint-public-v1","_id":"8030149","_score":8.574831,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"I met with XXXX XXXX from XXXX XXXX XXXX XXXX XXXX XXXX, XXXX on XX/XX/23 I agreed to purchase the home food delivery service for {$100.00} per week. It was never disclosed that there would be two lines of credit opened up with Home Acceptance Corporation ( HAC ) under my name and without my consent. I received two billing statements from HAC on XX/XX/23 and this is when I realized two lines of credits were opened up in my name.\n\n( 1 ) HAC Account # : XXXX - {$2900.00} plus interest for 36 months ( 2 ) HAC Account # : XXXX - {$2200.00} for 6 installment payments I reached out to XXXX regarding these two lines of credits opened and explained to him that this was not something I was aware of and did not consent to these terms and conditions. His sale pitch for the product omitted the details of the loans. Loan 1 was for a cookware set that I told him I did not need. He insisted that the price I agreed to pay included the cookware set so it didn't make sense not to take it. He omitted the fact that a loan would be taken out for XXXX with 17.99 % interest for 36 months. I have requested to cancel these loans, but I am being told that I can not cancel because the funds have been issued to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I requested to return the cookware set and return what had not been used.","date_sent_to_company":"2023-12-20T03:20:10.000Z","issue":"Getting the loan","sub_product":"Installment loan","zip_code":"11787","tags":"Servicemember","has_narrative":true,"complaint_id":"8030149","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"HOME ACCEPTANCE CORPORATION","date_received":"2023-12-20T02:33:53.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I met with XXXX XXXX from XXXX XXXX XXXX XXXX XXXX XXXX, XXXX on XX/XX/23 I agreed to purchase the <em>home</em> food delivery service for {$100.00} per week. It was never disclosed that there would be two lines of credit opened up with <em>Home</em> Acceptance Corporation ( HAC ) under my name and without my consent. I received two billing statements from HAC on XX/XX/23 and this is when I realized two lines of credits were opened up in my name."],"company":["<em>HOME</em> ACCEPTANCE CORPORATION"]},"sort":[8.574831,"8030149"]},{"_index":"complaint-public-v1","_id":"7062991","_score":8.574831,"_source":{"product":"Mortgage","complaint_what_happened":"I was working with XXXX XXXX from Welcome Home finance, I was constantly asked for documentation that he already received from me on more than one occasion! The terms and conditions were constantly changing from week to week and day by day! I was misinformed or not informed about money or items that were needed for closing costs and reserve money! But my final straw was he ran my credit report 2-3 times within a 2 week span that lowered my credit score to null my qualification to get a loan for a house! In total I believe XXXX ran my credit score a total of 5-6 times since the beginning of XXXX, theres absolutely no reason he needed to run my score this much! Since he did so now Im disqualified from up taining a mortgage with him or with any other mortgage company!","date_sent_to_company":"2023-06-02T19:58:53.000Z","issue":"Closing on a mortgage","sub_product":"FHA mortgage","zip_code":"15108","tags":null,"has_narrative":true,"complaint_id":"7062991","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Welcome Home Finance","date_received":"2023-06-02T19:48:41.000Z","state":"PA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I was working with XXXX XXXX from Welcome <em>Home</em> finance, I was constantly asked for documentation that he already received from me on more than one occasion! The terms and conditions were constantly changing from week to week and day by day! I was misinformed or not informed about money or items that were needed for closing costs and reserve money!"],"company":["Welcome <em>Home</em> Finance"]},"sort":[8.574831,"7062991"]},{"_index":"complaint-public-v1","_id":"7015301","_score":8.574831,"_source":{"product":"Mortgage","complaint_what_happened":"On XX/XX/XXXX I entered a CONSUMER CREDIT TRANSACTION with EMBRACE HOME LOANS to use my VA GAURANTEED HOME LOAN BENEFIT. I submitted an application with XXXX XXXX XXXX via telephone. After furnishing all required information needed to start the process, XXXX XXXX stated that he would get back with me if he ran into any issues. \nXX/XX/XXXX I still haven't heard anything from XXXX I sent a text message just reaching out saying I heaven t heard from you, everything ok His reply I'm sorry running behind because of the holiday weekend. I sent your scenario over to the VA underwriter. I am waiting on a final verdict but I think your credit score is below min required right now. Ill follow up. My rely No worries. \nXX/XX/XXXX - XXXX I still havent heard anything from XXXX. on the afternoon of XX/XX/XXXX I reached out to XXXX to touch base to see what my next plan of action should be no reply. That same day I had a conversation with a friend of mine that referred me to XXXX. I told my friend what had transpired and that I never heard from XXXX, he stated that he would reach out to XXXX to see what was going on. From XX/XX/XXXX to XX/XX/XXXX no response from XXXX XXXX. \nXX/XX/XXXX I get a phone call from XXXX, I couldnt answer the phone at the time so he left a voice mail stating that that my credit history was insufficient and my husbands score was to low. I returned his phone call that same day to talk about the voicemail he left.In summary me and my spouse didnt meet the companies credit standard. I did request for XXXX XXXX to send me the denial letters so I could look over them myself to see what they based their decision off of. \nXX/XX/XXXX I was able to talk to a compliance officer ( XXXX XXXX ) in regards to the decision that the underwriter ( XXXX ) came to. In conclusion of phone call he said the same thing that XXXX XXXX said that both me and my husband 's credit scores/history didn't meet the companys internal standards and or policy and he has been doing loans for a long time and that the companies standards and policy complied with the ECOA ( Equal Credit Opportunity Act ). \nAccording to XXXX XXXX and XXXX XXXX, me and my spouses credit score/history didnt meet the the creditors internal standards or policies for meeting the companies credit standard which I pursuant to the ECOA ( 12 CFR 1002.9 ( b ) ( 2 ) ) is an insufficient reason to deny and application/applicant. I also mentioned to XXXX XXXX that I would like to apply for the loan under my name which I understand that it would be considered individual unsecured credit transaction. He insisted that I add my spouses income because my compensation from my VA Disabilty Benefit was insufficient. 12 CFR 1002.5 ( d ) ( 1 ) states If an applicant applies for individual unsecured credit, ( I did tell XXXX XXXX that I would like to apply with my information only ) a creditor shall not inquire about the applicant 's marital status unless the applicant resides in a community property state or is relying on property located in such a state as a basis for repayment of the credit requested. If an application is for other than individual unsecured credit, a creditor may inquire about the applicant 's marital status, but shall use only the terms married, unmarried, and separated. A creditor may explain that the category unmarried includes single, divorced, and widowed persons. I did mention to XXXX that I was looking to purchase in the XXXX, NC area but with recent consideration I decided that I would the to stay in Virginia. Virginia and North Carolina are both NON-COMMUNITY PROPERTY STATES therefore XXXX violated the ECOA by asking about information and considering my spouses obligations on his credit report to make the credit decision, as mentioned before solely basing your decision on a credit score/history is a insufficient reason to deny an application/applicant. So as a XXXX XXXX, XXXX XXXX, XXXX WOMEN I strongly believe I was treated less favorably than the other applicants which is a form of discrimination defined in the ECOA. As a COMPLIANCE OFFICER it is your job to make sure that the companys practices is in coherence with FEDERAL LAW and XXXX XXXX failed to do as such. These are just a few laws and regulations that the companys practices XXXX and XXXX XXXX have failed to comply by and may still be violating these laws with other applicants.","date_sent_to_company":"2023-05-24T03:38:05.000Z","issue":"Applying for a mortgage or refinancing an existing mortgage","sub_product":"VA mortgage","zip_code":"23321","tags":"Servicemember","has_narrative":true,"complaint_id":"7015301","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EMBRACE HOME LOANS","date_received":"2023-05-24T03:26:38.000Z","state":"VA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["On XX/XX/XXXX I entered a CONSUMER CREDIT TRANSACTION with EMBRACE <em>HOME</em> LOANS to use my VA GAURANTEED <em>HOME</em> LOAN BENEFIT. I submitted an application with XXXX XXXX XXXX via telephone. After furnishing all required information needed to start the process, XXXX XXXX stated that he would get back with me if he ran into any issues."],"company":["EMBRACE <em>HOME</em> LOANS"]},"sort":[8.574831,"7015301"]},{"_index":"complaint-public-v1","_id":"6939633","_score":8.574831,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"In XX/XX/XXXX I was contacted by XXXX XXXX of XXXX XXXX to discuss options concerning debt forgiveness of my federal student loan served by XXXX XXXX. \n\nHe suggested that I transfer my student loans from my current provider ( XXXX XXXX ) to XXXX XXXX. He emphasized the importance of having an existing payment history and explained that if I have 20 years of payment towards my student loans, the government will automatically forgive my loans -- a claim he used to leverage my fear of having to pay my current provider a monthly payment of {$210.00}, if and once it comes out of forbearance. \n\nBy doing so, his way of convincing was I could choose any amount to pay, so I told him if and when I do transfer to XXXX XXXX, I would pay {$50.00} every month towards my student loan balance. He asked me for my form of payment and details -- I gave him my credit card information. He then sent me docusigns which he told me was for me giving him the right to legitimately transfer my student loans from XXXX XXXX to XXXX XXXX. \n\nFrom XX/XX/XXXX and onwards, {$53.00} was charged monthly to my credit card on file -- an amount I assumed was going towards my balance. It wasn't until in XX/XX/XXXX, I received an email from XXXX XXXX about my payment ( account was still in forbearance ), I had then realized the loan transfer that had been discussed back in XX/XX/XXXX actually never happened and I've been scammed. \n\nI then called my credit card about this fraudulent activity which prompted Home Acceptance Corporation to harass me with calls to pay my balance. I refuse to pay for a service I didn't receive, which was what I told XXXX when i called Home Acceptance Corporation. Over the phone, when I relayed these concerns to her, she spoke as if XXXX XXXX and Home Acceptance Corporation are different companies, telling me \" my team has been trying to reach XXXX XXXX but they haven't responded. '' When she said she will call back for updates, she never did. She even gave an option of emailing, which I did, and to no surprise, I never got an email back. \n\nThe calls and harassment continued until I called back to stop calling me and to return my money. They told me the same story of how XXXX XXXX have not responded yet. Despite all of this happening, I continue to receive bills from Home Acceptance Corporation, which XXXX also told me over the phone she will stop billing me because of the reasons I mentioned. In addition, the bill by Home Acceptance Corporation has XXXX XXXX imprinted on the background, which leads me to believe they are one and the same.\n\nTo this day I am still getting negative reporting on my Credit Report and I have not been able to contact them to stop reporting this fraudulently established loan for services not rendered.","date_sent_to_company":"2023-09-21T15:58:10.000Z","issue":"Fraud or scam","sub_product":"Credit repair services","zip_code":"92507","tags":null,"has_narrative":true,"complaint_id":"6939633","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"HOME ACCEPTANCE CORPORATION","date_received":"2023-05-07T19:30:41.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I then called my credit card about this fraudulent activity which prompted <em>Home</em> Acceptance Corporation to harass me with calls to pay my balance. I refuse to pay for a service I didn't receive, which was what I told XXXX when i called <em>Home</em> Acceptance Corporation."],"company":["<em>HOME</em> ACCEPTANCE CORPORATION"]},"sort":[8.574831,"6939633"]},{"_index":"complaint-public-v1","_id":"6690025","_score":8.574831,"_source":{"product":"Checking or savings account","complaint_what_happened":"I am contacting you about Centennial Bank, XXXX XXXX XXXX. I have the option to make recurrent payments to vendors. In XX/XX/XXXX, I removed a vendor because of an overpayment and I would no longer be required to pay this landlord on my office lease. In XX/XX/XXXX, despite canceling this payment, they remitted {$2500.00} to XXXX XXXX. I contact Centennial after XXXX returned the checks marked void. Today, I received two additional checks, one dated XX/XX/XXXX and another dated XX/XX/XXXX, for the same amount that was voided and returned. I contacted the bank helpline, and they looked at my recurrent list of payees and my list of payees. XXXX appeared on neither list. They can not explain why. This is a sorry state of affairs. Since Centennial acquired XXXX XXXX XXXX, it has been a total disaster. This is one of many errors. It is my intent to withdraw and close all my accounts once I can switch how they are linked to payees.","date_sent_to_company":"2023-03-13T23:50:19.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"75248","tags":null,"has_narrative":true,"complaint_id":"6690025","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"HOME BANCSHARES, INC.","date_received":"2023-03-13T23:38:17.000Z","state":"TX","company_public_response":"Company believes the complaint provided an opportunity to answer consumer's questions","sub_issue":"Banking errors"},"highlight":{"company":["<em>HOME</em> BANCSHARES, INC."]},"sort":[8.574831,"6690025"]},{"_index":"complaint-public-v1","_id":"6088449","_score":8.574831,"_source":{"product":"Mortgage","complaint_what_happened":"Lost my homeowners insurance due to mortgage company not paying my escrow. Got a call from my insurer in XXXX of 2022 stating they have not recieved escrow, called my mortgage company and they said they paid it. Fastforward to XXXX of 2022 found out my insurance had been canceled due to none payments by my mortgage company I reached out to my mortgage company but they can not give me an answer they told me they will call me back but they have not in over a week. Try calling again but call will not go through. As of today I have no insurance on my home.","date_sent_to_company":"2022-10-14T15:20:29.000Z","issue":"Trouble during payment process","sub_product":"FHA mortgage","zip_code":"30016","tags":"Servicemember","has_narrative":true,"complaint_id":"6088449","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"State Home Mortgage","date_received":"2022-10-14T15:06:52.000Z","state":"GA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["As of today I have no insurance on my <em>home</em>."],"company":["State <em>Home</em> Mortgage"]},"sort":[8.574831,"6088449"]},{"_index":"complaint-public-v1","_id":"5969525","_score":8.574831,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"1. ) I log into my account on XX/XX/2022 @ or around XXXX XXXX  and notice a charge of {$99.00} related to a purchase i never made nor authorized. I have no clue whatsoever this purchase is about. \n2. ) The specific details of the purchase include : XXXX XXXX XXXX XXXX  XXXX XXXX  XXXX XXXX  {$99.00} Debit Authorization 3. ) There is no way to address concerns with a transaction via the internet account access provided by the bank. On top of this, this mishap occurs over the weekend and there is no one available to address the matter.","date_sent_to_company":"2022-09-10T15:30:23.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"330XX","tags":null,"has_narrative":true,"complaint_id":"5969525","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"HOME BANCSHARES, INC.","date_received":"2022-09-10T15:16:48.000Z","state":"FL","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Card was charged for something you did not purchase with the card"},"highlight":{"company":["<em>HOME</em> BANCSHARES, INC."]},"sort":[8.574831,"5969525"]},{"_index":"complaint-public-v1","_id":"5838416","_score":8.574831,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/XXXX my balance at Cenntinial Bank based out of XXXX, AR was listed as - {$780.00}. \n\n7 NSF charges were listed ( see attached files ) One of which was {$1100.00}, which far exceeds {$780.00}. This charge had been processed 3 times by Centennial Bank even though it was issued once on XX/XX/XXXX to a XXXX credit card. According to XXXX transactions, the sent it once and charged me a returned check fee. ( Also attached ). The amounts of the other 6 NSF charges were : {$0.00} {$0.00} {$10.00} {$90.00} {$220.00} {$300.00} This is the very definition of debt resequencing. If XXXX bank would have paid the 6 smallest charges, they would have only made {$35.00} off me. Instead they made {$240.00}. This is only the most recent offense since they processed the payment 2 other times.","date_sent_to_company":"2022-08-03T23:10:24.000Z","issue":"Problem caused by your funds being low","sub_product":"Checking account","zip_code":"72223","tags":null,"has_narrative":true,"complaint_id":"5838416","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"HOME BANCSHARES, INC.","date_received":"2022-08-03T22:45:25.000Z","state":"AR","company_public_response":"Company believes complaint represents an opportunity for improvement to better serve consumers","sub_issue":"Non-sufficient funds and associated fees"},"highlight":{"company":["<em>HOME</em> BANCSHARES, INC."]},"sort":[8.574831,"5838416"]},{"_index":"complaint-public-v1","_id":"5631942","_score":8.574831,"_source":{"product":"Mortgage","complaint_what_happened":"I received an email \" Notice '' on XX/XX/2022, from the CFPB, indicating a \" Response '' has been received by \" the company '' in response to my complaint : COMPLAINT ID XXXX SUBMITTED ON XX/XX/2022 in which I read a totally fabricated list of events ; incorrectly, indicating and identifying me numerous times, as the soul subject of occurrences that NEVER happened! Or, their email \" Response '' was supposed to be about some other XXXXarty and Complaint ID #. \n\nI then, immediately became aware of CFPB 's inappropriate and unjust close of my complaint : COMPLAINT ID XXXX SUBMITTED ON XX/XX/2022. \n\nSo, I again submit my same problem as stated, in the COMPLAINT ID XXXX SUBMITTED ON XX/XX/2022 and the follow-up information requested by the CFPB, that was acknowledged and accepted to officially open my complaint. ( Why didn't you request any further information, such as ; documents associated with the Company 's statements in their \" Response ''? ) It isn't fair that you closed my complaint before getting copies of the items they say took place. And, closed my complaint BEFORE I sent you a \" Feedback '' letter.","date_sent_to_company":"2022-06-03T04:20:08.000Z","issue":"Trouble during payment process","sub_product":"FHA mortgage","zip_code":"30016","tags":"Older American","has_narrative":true,"complaint_id":"5631942","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"State Home Mortgage","date_received":"2022-06-03T02:26:55.000Z","state":"GA","company_public_response":null,"sub_issue":null},"highlight":{"company":["State <em>Home</em> Mortgage"]},"sort":[8.574831,"5631942"]},{"_index":"complaint-public-v1","_id":"5598015","_score":8.574831,"_source":{"product":"Mortgage","complaint_what_happened":"The company provides estimates with language that is very clearly not calculating repayment amounts correctly because of a mysterious additional variable that enters the calculus when you ask why the numbers don't add up.","date_sent_to_company":"2022-07-13T18:40:50.000Z","issue":"Applying for a mortgage or refinancing an existing mortgage","sub_product":"Other type of mortgage","zip_code":"80210","tags":null,"has_narrative":true,"complaint_id":"5598015","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"HomePace, Inc.","date_received":"2022-05-25T03:43:22.000Z","state":"CO","company_public_response":null,"sub_issue":null},"highlight":{"company":["<em>Home</em>Pace, Inc."]},"sort":[8.574831,"5598015"]},{"_index":"complaint-public-v1","_id":"5169484","_score":8.574831,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I looked at my most recent credit reports from XXXX, XXXX, and XXXX and found that accounts with XXXX XXXX XXXX  and accounts with XXXX XXXX that are paid in full was reported showing negatively against me as late payments. They reported negative and defaming information beginning XXXX of 2018. I have been denied credit and my creditworthiness has been compromised. I do not agree with the accuracy or integrity of the information they are reporting. I have researched throughout the CFPB and have found that : 12 CFR 1022.41 ( a ) ( 1 ) ( 2 ) ( 3 ) Accuracy means that information that a furnisher provides to a consumer reporting agency about an account or other relationship with the consumer correctly Reflects the terms of and liability for the account or other relationship, Reflects the consumer 's performance and other conduct with respect to the account or other relationship, and Identifies the appropriate consumer. \n\n12 CFR 1022 41 ( d ) ( 1 ) ( 2 ) ( 3 ) ( 0 ) Integrity means that information that a furnisher provides to a consumer reporting agency about an account or other relationship with the consumer : Is substantiated by the furnisher 's records at the time it is furnished ; Is furnished in a form and manner that is designed to minimize the likelihood that the information may be incorrectly reflected in a consumer report ; and Includes the information in the furnisher 's possession about the account or other relationship that the XXXX has Determined that the absence of which would likely be materially misleading in evaluating a consumer 's creditworthiness, credit standing, credit capacity, character, general reputation, personal characteristics, or mode of living ; Also that this is a violation against me according to 15 USC 1666 - Correction of billing errors","date_sent_to_company":"2022-02-01T08:59:37.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"882XX","tags":null,"has_narrative":true,"complaint_id":"5169484","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"HOME FINANCE OF AMERICA","date_received":"2022-02-01T03:59:33.000Z","state":"NM","company_public_response":null,"sub_issue":"Account status incorrect"},"highlight":{"company":["<em>HOME</em> FINANCE OF AMERICA"]},"sort":[8.574831,"5169484"]},{"_index":"complaint-public-v1","_id":"4732408","_score":8.574831,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I received notice from my bank on XX/XX/2021 that the scammer who helped her accomplice scam me through a domestic wire transfer closed her account after she was ninformed that there was a recall for the transfer since it was sent fraudulently. to her. \nsomeone at the Centennial Bank in XXXX Ar advised XXXX XXXX to close the account so now i am requesting that Centennial Bank be liable for the {$1000.00}. If they do not send me the money within a reasonable amount of time i will file for prejudice against a scammed customer from one of their customers then i will notify XXXX about what has gone on with this bank Centennial as they are upholding a crook im sure the person in question has opened another account WHATS WRONG WITH THEM GETTING MY STOLEN MONEY FROM THE NEW ACCOUNT.. \n\nTHIS PROBLEM WILL GET SETTLED ONE WAY OR ANOTHER THROUGH NEWS MEDIA 'S HELP OR YOUR WIRE TRANSFER DEPARTMENT :","date_sent_to_company":"2021-09-22T12:23:02.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"52001","tags":null,"has_narrative":true,"complaint_id":"4732408","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"HOME BANCSHARES, INC.","date_received":"2021-09-18T14:32:03.000Z","state":"IA","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":null},"highlight":{"company":["<em>HOME</em> BANCSHARES, INC."]},"sort":[8.574831,"4732408"]},{"_index":"complaint-public-v1","_id":"4399055","_score":8.574831,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX XXXX XXXX  of embrace home loans was the service or on my loan and when I lost my job and {$12000.00} a year the first time in my life I needed to get mortgage help. They told me that that would be no problem with my FHA loan which had mortgage insurance on it but they said I had to be three months behind on my payments in order for that to go through. I need you to understand I was not late yet on my mortgage I just couldnt see not having enough money and was trying to resolve the issue prior to being late. They said no you wont be late you have to just send us the modified payment and I said well how comes Im still getting statements from the mortgage company saying that my account is delinquent why are you guys not applying the money to my loan when I was paying you every month the amount that we agreed on that was gon na be my new payment amount. You stated that you can apply it until the loan goes through the modification. In the meantime I said I dont want this to go against my credit and my credit is excellent and I wan na keep it that way thats why Im contacting you for assistance. They proceeded to say oh everything is fine dont worry about it we got this under control nothings gon na happen to you it just has to go through so low and behold. The day before or weeks before I forget exact I got a letter stating that my loan has been sold to a another servicer so I would need to make my payments to them as of the third granite they sold my old loan not the modification loan so the new mortgage and servicer was calling me stating that I needed to make a payment that was my old amount not the modified amount and they could do nothing about it and then requested that I filled out another loss mitigation application.. that new company is named XXXX XXXX XXXXXXXX XXXX XXXX either XXXX Texas or California I dont know they have multiple addresses on other documentations and multiple phone numbers I dont even know if its a legit company and now my credit report shows those late payments as in delinquent so I can now not remortgage my loan to get it back into the hands of a financial institution I dont want a mortgage servicer company I want to financial institution for my asset. Well now they have me blocked due to them reporting things to my credit report of late payments I have copies of my credit report from XXXX showing my credit was excellent not one missed payment on any of my accounts. Also at the same time I needed to consolidate my debt on my credit cards in order to go forward so I reached out to a company that I see now called XXXX XXXX XXXX  that has a major lawsuit against them they sold the debt to a third-party that was on authorized and they never follow through with what they promised me they do the ending result was the loan was higher than my credit card debts prior to them taking my payments every month. I want my mortgage pulled from the servicing companies and put back into a financial institution how can I do this I dont trust the servicing companies Ive caught them multiple times lying to me and then every time they did an adjustment they sold the loan and told me they cant help me they no longer have the loan the new company says we cant help you we didnt do the modification so as you can see Ive been paying the new company on time every month and at an interest rate of XXXX theres no way only {$100.00} should be going to my principal. Please check into this and have somebody get back to me on if I need to involve a lawyer because I believe I am entitled to a lot of money I have spent multiple months years ever since this has happened to get them off of my credit report and to get this finalized and then I see now that they all went back on my credit report reported it as of XXXX of this year XXXX I would like an assistant to call me to please go over my credit reports and I can verify the information that is incorrect on there I appreciate any help that I can get in this financialFraud by blocking my credit from refinancing my mortgage from out of their hands help me Ive done a lot of research and I am correct they did illegal actions.","date_sent_to_company":"2021-05-21T23:52:13.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"175XX","tags":null,"has_narrative":true,"complaint_id":"4399055","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EMBRACE HOME LOANS","date_received":"2021-05-21T23:52:07.000Z","state":"PA","company_public_response":null,"sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["XXXX XXXX XXXX XXXX XXXX  of embrace <em>home</em> loans was the service or on my loan and when I lost my job and {$12000.00} a year the first time in my life I needed to get mortgage help. They told me that that would be no problem with my FHA loan which had mortgage insurance on it but they said I had to be three months behind on my payments in order for that to go through."],"company":["EMBRACE <em>HOME</em> LOANS"]},"sort":[8.574831,"4399055"]},{"_index":"complaint-public-v1","_id":"4093650","_score":8.574831,"_source":{"product":"Mortgage","complaint_what_happened":"I have a Conventional Loan with Home Financing Center for over five years. I have been paying PMI the entire time. I did an appraisal to my home and i now i have enough equity in my home to remove PMI under that Conventional Loan rules and guidelines. I have made multiple attempts to begin the process to remove PMI but Home Financing Center refuses to start the process. Some representatives have asked me to email them documentation to begin the removal of PMI process and after i have done so, I have been totally ignored. Other representatives have blatantly informed me when i have called that they will not honor my request to remove PMI.","date_sent_to_company":"2021-01-26T09:50:28.000Z","issue":"Trouble during payment process","sub_product":"Conventional home mortgage","zip_code":"33010","tags":null,"has_narrative":true,"complaint_id":"4093650","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"HOME FINANCING CENTER","date_received":"2021-01-26T04:00:35.000Z","state":"FL","company_public_response":"Company believes the complaint is the result of a misunderstanding","sub_issue":null},"highlight":{"complaint_what_happened":["I have a Conventional Loan with <em>Home</em> Financing Center for over five years. I have been paying PMI the entire time. I did an appraisal to my <em>home</em> and i now i have enough equity in my <em>home</em> to remove PMI under that Conventional Loan rules and guidelines. I have made multiple attempts to begin the process to remove PMI but <em>Home</em> Financing Center refuses to start the process."],"company":["<em>HOME</em> FINANCING CENTER"],"sub_product":["Conventional <em>home</em> mortgage"]},"sort":[8.574831,"4093650"]},{"_index":"complaint-public-v1","_id":"4034518","_score":8.574831,"_source":{"product":"Mortgage","complaint_what_happened":"XXXX XXXX is the owner of XXXX XXXX complaining against Centennial Bank who was the lender. Also, all dates implied year 2020 unless noted otherwise. All correspondence was through emailing. \n1. On XXXX XXXX, XXXX XXXX requested for mortgage Payoff Statement from lender Centennial Bank.\n\n2. On XXXX XXXX Centennial Bank issued payoff statement in the amount of {>= $1,000,000}.\n\n3. XXXX XXXX requested for a correct payoff statement since the amount was higher than what it should be.\n\n4. After many emails and many versions of payoff statements later, Centennial Bank was unable to provide the correct payoff statement delaying closing of the sale of the property and kept insisting that Centennial Bank has made no errors in XXXX XXXX mortgage. \n5. XXXX XXXX suggested paying off the loan amount but set aside {$20000.00} in a closing company trust fund so that the trust fund will be used after the correct amount of pay off calculated. Centennial Bank rejected.\n\n6. XXXX XXXX provided Centennial Bank the correct amount of loan balance with detail of All payments, interest and the escrow expenses which leads to a loan balance of {>= $1,000,000} as of pay date on XXXX  XXXX. Centennial Bank chose to adjust only the incorrect interest resulting in a new payoff balance of {>= $1,000,000} and once again kept insisting that Centennial Bank was correct.\n\n7. On XXXX XXXX, XXXX XXXX was forced to payoff the incorrect payoff amount after more than 3 weeks of delay in closing to avoid {$100000.00} penalty from the buyer. {>= $1,000,000} was paid to Centennial Bank. This payoff amount is still incorrect and XXXX XXXX  still being overcharged by {$11000.00} not including the interest that should be deducted from the overpayment amount over the years.\n\n8. After XXXX XXXX  paid off the mortgage, XXXX XXXX  had to remind Centennial Bank many times to correct the payoff amount as Centennial Bank intentionally delayed everything. On XX/XX/XXXX, Centennial Bank confirmed once XXXX XXXX submitted the documents Centennial Bank asked for, Centennial Bank would match XXXX XXXX numbers and issue the check for the discrepancy. XXXX XXXX then sent in the documents and Centennial Bank lied again. Centennial Bank came up with many excuses to not correct the {$11000.00} and XXXX XXXX had to spend a lot more time to go over this with Centennial Bank. \n9. On XX/XX/XXXX, Centennial Bank stated : After a full review of the loan history, the Bank has arrived at a total refund due of {$9900.00}. Please review the attached spread and let us know if you agree with the total refund amount due. \n10. On XX/XX/XXXX, Centennial Bank stated again We have taken account all your comments and have reviewed this matter with the Banks Senior Management. Based on a thorough review of the payment history, the Bank is confident that the total refund due of {$9900.00} is correct. Please let us know what address to send the refund check. \n11. On XX/XX/XXXX, Centennial Bank said : The bank believes we have made best effort to resolve the out of balance and return any funds due to you ( {$9900.00} ). At this time, the amount sent you by XXXX is what we have been authorized to refund. Please let us know where you would like the check sent. \n12. On XX/XX/XXXX, XXXX XXXX provided mailing address requested. \n13. On XX/XX/XXXX ( 3 months since XX/XX/XXXX ), XXXX XXXX finally received the check from Centennial Bank in the amount of {$6600.00}. Centennial Bank came up with excuses and lied again to XXXX XXXX even after confirmed an amount of {$9900.00} many times.","date_sent_to_company":"2020-12-28T18:48:46.000Z","issue":"Closing on a mortgage","sub_product":"Conventional home mortgage","zip_code":"33603","tags":null,"has_narrative":true,"complaint_id":"4034518","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"HOME BANCSHARES, INC.","date_received":"2020-12-28T18:25:18.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"company":["<em>HOME</em> BANCSHARES, INC."],"sub_product":["Conventional <em>home</em> mortgage"]},"sort":[8.574831,"4034518"]},{"_index":"complaint-public-v1","_id":"3544462","_score":8.574831,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"My mortgage was paid off XX/XX/XXXX, yet State Home Mortgage/ XXXX XXXX XXXX XXXX held my check and didn't report my payment until XX/XX/XXXX and erroneously reported me late with the credit bureaus. ( I have proof and can provide upon requests ) Additionally, during the process along the way I have documented proof of contact with several employees from this company that was communicating either with myself and/or the closing Attorney leading up to the payment being made. ( I can provide that proof upon request ) When I first discovered this error I made numerous attempts to contact them both via phone and e-mail. My e-mails, voicemails and phone calls were ignored and never returned. ( I have proof and dates, can provided upon request ) After I was being ignored by way of no return calls and/or e-mails I submitted a complaint with CFPB ( previous complaint number XXXX-XXXX ) CFPB made numerous attempts to contact State Home Mortgage and over 30 days later still no communication. ( I even have proof of a letter I received from CFPB stating how unacceptable it was that neither of us hadn't heard anything from this company and that I had to wait that long. By late XX/XX/XXXX I got a credit alert that State Home Mortgage had finally reported the mortgage as paid off. \nHowever, State Home Mortgage/ XXXX  XXXX XXXX XXXX is still fraudulently reporting me late for 6 months on my credit reports. Additionally, I was owed a balance from funds in my escrow, and they have illegally retained those funds. This is my last effort to resolve this matter with this creditor, before I seek other legal options. \nWhat they've done to me is illegal and atrocious. They delayed updating my mortgage to show my loan paid off. They didn't respond to my attempts to contact them for over 90 days, and they didn't respond to CFPB for over 30 days involving my ( previous case XXXX-XXXX  ) Once they finally reported the loan as being paid off after over 6 months, again no one tried to return my calls nor e-mails to discuss what was the cause for the delay. Additionally, they have illegally retain my rightfully owed funds from my escrow. This is fraud and I want an example to made out of everyone who was involved. This has not only affected my credit, but it also has affected my life.","date_sent_to_company":"2020-02-26T05:42:09.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"30339","tags":null,"has_narrative":true,"complaint_id":"3544462","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"State Home Mortgage","date_received":"2020-02-26T00:06:02.000Z","state":"GA","company_public_response":null,"sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["By late XX/XX/XXXX I got a credit alert that State <em>Home</em> Mortgage had finally reported the mortgage as paid off. \nHowever, State <em>Home</em> Mortgage/ XXXX  XXXX XXXX XXXX is still fraudulently reporting me late for 6 months on my credit reports. Additionally, I was owed a balance from funds in my escrow, and they have illegally retained those funds. This is my last effort to resolve this matter with this creditor, before I seek other legal options. \nWhat they've done to me is illegal and atrocious."],"company":["State <em>Home</em> Mortgage"]},"sort":[8.574831,"3544462"]},{"_index":"complaint-public-v1","_id":"3302827","_score":8.574831,"_source":{"product":"Mortgage","complaint_what_happened":"As per complaint #, XXXX was closed because the company agreed to pay me monetary relief of {$510.00} on XX/XX/XXXX. It is now XX/XX/XXXX and I still have not received the {$510.00} monetary relief as promised. Please reopen the case against them. Please see the initial complaint below. \n\n\nYOUR COMPLAINT Contacted Embrace to refinance my mortgage in XX/XX/XXXX, I paid for the appraisal and it was ordered by embrace and conducted early XXXX. The process went on for an additional three months. After sending various loan documentation I realized they were stalling, treating me unfairly and discriminating. I provided everything they asked for in a timely manner. After I realized that this re-finance wouldn't get done by them, I requested a refund back for the appraisal and was told It would be refunded back within two business days. After sending several emails inquiring about the status of the refund, I finally received the refund 3 weeks later. I was able to find another company to refinance my loan and was able to use the appraisal that was mailed to me by embrace. Once I submitted it to the new company I was told it was not the complete appraisal. It should be in color and with the SSR. Which should have been supplied to me once paid for and appraisal completed. Via mail or electronic which they held. I contacted embrace and was told that the entire file was sent and it wasn't. First, we were told it would be {$50.00}, that changed to {$510.00}, I originally paid {$460.00} so they withheld the appraisal report and said they would only provide or release it unless I would pay for it again more than the original cost. They refused to take my credit card but stated they would take a check from city worth on my behalf. I paid XXXX {$500.00} and XXXX paid embrace for the complete appraisal. Attached are the correspondence between Embrace, XXXX my current lender and myself verifying these statements. Thank you, XXXX XXXX XXXX","date_sent_to_company":"2019-07-16T12:12:01.000Z","issue":"Applying for a mortgage or refinancing an existing mortgage","sub_product":"FHA mortgage","zip_code":"30087","tags":null,"has_narrative":true,"complaint_id":"3302827","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"EMBRACE HOME LOANS","date_received":"2019-07-11T15:28:06.000Z","state":"GA","company_public_response":null,"sub_issue":null},"highlight":{"company":["EMBRACE <em>HOME</em> LOANS"]},"sort":[8.574831,"3302827"]},{"_index":"complaint-public-v1","_id":"3115344","_score":8.574831,"_source":{"product":"Mortgage","complaint_what_happened":"Payment mailing address is listed incorrectly in payment book causing delays in processing, resulting in late fees.","date_sent_to_company":"2019-01-03T14:28:23.000Z","issue":"Trouble during payment process","sub_product":"FHA mortgage","zip_code":"30213","tags":null,"has_narrative":true,"complaint_id":"3115344","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"State Home Mortgage","date_received":"2019-01-03T14:23:06.000Z","state":"GA","company_public_response":null,"sub_issue":null},"highlight":{"company":["State <em>Home</em> Mortgage"]},"sort":[8.574831,"3115344"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":298826,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":207466},{"key":0,"key_as_string":"false","doc_count":91360}]}},"product":{"doc_count":207466,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Mortgage","doc_count":104837,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Conventional home mortgage","doc_count":66420},{"key":"FHA mortgage","doc_count":11817},{"key":"Home equity loan or 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