{"took":1488,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":555874,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"19097256","_score":17.646072,"_source":{"product":"Checking or savings account","complaint_what_happened":"I am filing a formal complaint regarding Ally Banks improper freezing and closure of my personal bank account following a misclassified service dispute that was incorrectly treated as fraud. \n\nI was asked by my sister to help clean a residential home for XXXX XXXX one of her cleaning clients. I am not a business, this was not my business operation, and this was a one-time personal service done as a favor/assistance. XXXX XXXX paid me for cleaning her house. \n\nI received {$180.00} via XXXX as payment for the cleaning. The customer was dissatisfied with the service and instead of requesting a refund, she disputed the transaction with her bank as fraud. \n\nThis was not fraud. \nThis was a service dissatisfaction dispute, which should have been handled as a refund issue not as fraudulent activity. \n\nAs a result of this dispute, Ally Bank froze and closed my personal account, blocking access to all of my funds, including : My available personal funds Pending deposits A {$10000.00} federal tax refund scheduled to deposit into this account The customer has since been fully refunded by my sisters cleaning business ( XXXX XXXX XXXX ) and is in the process of closing the dispute with her bank. Despite this, Ally Bank continues to restrict access to my funds.","date_sent_to_company":"2026-01-29T11:42:34.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"30311","tags":null,"has_narrative":true,"complaint_id":"19097256","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"ALLY FINANCIAL INC.","date_received":"2026-01-29T11:28:37.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["As a result of this dispute, Ally Bank froze and closed my personal account, blocking <em>access</em> to all of my funds, including : My available personal funds Pending deposits A {$10000.00} federal tax refund scheduled to deposit into this account The customer has since been fully refunded by my sisters <em>cleaning</em> business ( XXXX XXXX XXXX ) and is in the <em>process</em> of closing the dispute with her bank. Despite this, Ally Bank continues to restrict <em>access</em> to my funds."]},"sort":[17.646072,"19097256"]},{"_index":"complaint-public-v1","_id":"9260564","_score":15.469162,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"This corporation called Accessity is refusing to give me a loan due to my credit report. \n\nI already told them they can not discriminate or deny me from any credit transaction pursuant to 15 CFR 1002.4. \n\nThey denied me online first and that was it but I called to let them know my rights were being violated and then they said all they need was bank statements and that it would take XXXX weeks. \n\nThe website shows that it takes XXXX days to be approved and receive funding so not only are they denying my rights they're lying. \n\n\nThe woman I was speaking to that lied to me stopped responding after I sent more evidence that they are breaking the law and instead I received a message from someone who I dont ever remember speaking to. He didnt even get my name right.","date_sent_to_company":"2024-06-15T00:48:57.000Z","issue":"Getting a line of credit","sub_product":"Personal line of credit","zip_code":"92606","tags":null,"has_narrative":true,"complaint_id":"9260564","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Accessity","date_received":"2024-06-15T00:37:01.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["This corporation called <em>Accessity</em> is refusing to give me a loan due to my credit report. \n\nI already told them they can not discriminate or deny me from any credit transaction pursuant to 15 CFR 1002.4. \n\nThey denied me online first and that was it but I called to let them know my rights were being violated and then they said all they need was bank statements and that it would take XXXX weeks."],"company":["<em>Accessity</em>"]},"sort":[15.469162,"9260564"]},{"_index":"complaint-public-v1","_id":"18410317","_score":14.723563,"_source":{"product":"Credit card","complaint_what_happened":"I am filing this complaint against Discover Bank for their repeated failure to conduct a \" reasonable investigation '' of a billing error as required by the Fair Credit Billing Act ( FCBA ), 15 U.S.C. 1666. \n\nOn XX/XX/year>, I was charged {$800.00} by \" XXXX XXXX XXXX XXXX  '' for HVAC services and a specific UV lamp. The merchant failed to perform the services ( duct cleaning ), caused property damage ( broken HVAC seal ), and installed a materially different, lower-value product than agreed upon. \n\nI provided Discover with exhaustive evidence ( Case # XXXX ), including : Written Admission of Fault : Text messages from the merchant admitting they left the unit unsealed and \" undone. '' Written Agreement to Refund : Multiple messages from the owner, \" XXXX XXXX, '' promising a full refund of {$800.00} which was never processed. \n\nPhotographic Proof : Photos showing the ducts were not cleaned and the UV lamp installed was an inferior model. \n\nDespite XXXX appeals, Discover has sided with the merchant. Discovers refusal to honor the merchants own written agreement to refund the money constitutes a failure to resolve a \" Credit Not Processed '' billing error. Furthermore, Discover has ignored the fact that the goods delivered were materially different from those purchased.\n\nI have already paid the {$800.00} to Discover to protect my credit score, but I am legally entitled to a reimbursement. Discover is secondary to the merchant 's fraud by failing to act on clear evidence of non-performance and a broken refund promise.","date_sent_to_company":"2026-01-01T23:34:49.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"275XX","tags":null,"has_narrative":true,"complaint_id":"18410317","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"DISCOVER BANK","date_received":"2026-01-01T23:09:57.000Z","state":"NC","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["Discovers refusal to honor the merchants own written agreement to refund the money constitutes a failure to resolve a \" Credit Not <em>Processed</em> '' billing error. Furthermore, Discover has ignored the fact that the <em>goods</em> delivered were materially different from those purchased.\n\nI have already paid the {$800.00} to Discover to protect my credit score, but I am legally entitled to a reimbursement."]},"sort":[14.723563,"18410317"]},{"_index":"complaint-public-v1","_id":"13576277","_score":14.704453,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On XX/XX/year>XXXX XXXX froze my account and denied a transfer of nearly {$1400.00} that I had initiated to my bank. They claimed one or more payments were flagged as violating their User Agreement. However, they have refused to tell me which payment was flagged, what rule was violated, or why they are holding unrelated funds that came from clients who never filed any complaint. \n\nI use XXXX to receive payments for my small cleaning business. These funds were for legitimate services already completed. I requested a breakdown of the flagged activity and asked that the remaining funds be released, but XXXX has refused to provide any clarity or resolution. I received copy-paste responses from customer support and was told my account is permanently frozen with no access to my money. \n\nI am now being denied over {$1400.00} of business income, even though only one transaction is in question. XXXX  is withholding clean, undisputed funds with no transparency and no process for appeal. I am requesting that the flagged payment be isolated, and that the remaining balance be released immediately.","date_sent_to_company":"2025-05-18T14:58:15.000Z","issue":"Trouble accessing funds in your mobile or digital wallet","sub_product":"Mobile or digital wallet","zip_code":"33579","tags":null,"has_narrative":true,"complaint_id":"13576277","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Paypal Holdings, Inc","date_received":"2025-05-18T14:44:05.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["XXXX  is withholding <em>clean</em>, undisputed funds with no transparency and no <em>process</em> for appeal. I am requesting that the flagged payment be isolated, and that the remaining balance be released immediately."]},"sort":[14.704453,"13576277"]},{"_index":"complaint-public-v1","_id":"7128960","_score":14.559121,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I am trying to access my report to clean up multiple inaccuracies and can not obtain access. I receive a message that I can not receive a report because I have disputed the information on my file.","date_sent_to_company":"2023-06-16T18:58:07.000Z","issue":"Problem with a company's investigation into an existing issue","sub_product":"Other personal consumer report","zip_code":"20002","tags":null,"has_narrative":true,"complaint_id":"7128960","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2023-06-16T18:50:43.000Z","state":"DC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Difficulty submitting a dispute or getting information about a dispute over the phone"},"highlight":{"complaint_what_happened":["I am trying to <em>access</em> my report to <em>clean</em> up multiple inaccuracies and can not obtain <em>access</em>. I receive a message that I can not receive a report because I have disputed the information on my file."]},"sort":[14.559121,"7128960"]},{"_index":"complaint-public-v1","_id":"21501400","_score":14.538478,"_source":{"product":"Credit card","complaint_what_happened":"Subject : Escalated Complaint XXXX XXXX Failure to Properly Investigate Disputed Digital Transactions I am submitting an escalated complaint against Capital One regarding their handling of multiple disputes involving transactions made with a XXXX  ( XXXX ) merchant. \n\nCapital One denied my disputes on the basis that the digital goods were received. However, this conclusion is fundamentally flawed and ignores the actual nature of the transaction and the service provided. \n\nShortly after these purchases, the merchant permanently banned my account and revoked all access to the digital goods and services I paid for. As a result, I no longer have possession, access, or any ability to use the items purchased. In practical and economic terms, this is no different from not receiving the goods or services at all. \n\nCapital One failed to evaluate this critical fact. Their investigation appears limited to confirming initial delivery, without assessing whether the merchant fulfilled their obligation to provide continued access to the purchased digital content. This reflects a serious deficiency in their dispute resolution process, particularly for digital transactions where continued access is essential to the value of the purchase. \n\nBy ignoring the merchants unilateral revocation of access, Capital One has effectively allowed the merchant to retain payment while depriving me of the benefit of my purchase. This outcome is inconsistent with basic consumer protection principles and raises concerns about unjust enrichment. \n\nI respectfully request : XXXX. A full and independent reinvestigation of all disputed transactions XXXX. Consideration of the merchants account ban as a failure to provide the purchased service XXXX. Immediate reversal of the charges if the merchant can not demonstrate that I retain access to what I paid for XXXX. A detailed explanation of the policies, evidence, and reasoning used in denying my disputes If Capital One maintains its position, I request that they clearly explain how a transaction can be considered fulfilled when the consumer is permanently denied access to the purchased goods. \n\nThis situation sets a dangerous precedent where merchants can revoke access after payment without consequence, leaving consumers without protection. \n\nI expect a timely and fair resolution.","date_sent_to_company":"2026-04-22T21:26:12.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"774XX","tags":null,"has_narrative":true,"complaint_id":"21501400","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2026-04-22T21:11:36.000Z","state":"TX","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["Capital One denied my disputes on the basis that the digital <em>goods</em> were received. However, this conclusion is fundamentally flawed and ignores the actual nature of the transaction and the service provided. \n\nShortly after these purchases, the merchant permanently banned my account and revoked all <em>access</em> to the digital <em>goods</em> and services I paid for. As a result, I no longer have possession, <em>access</em>, or any ability to use the items purchased."]},"sort":[14.538478,"21501400"]},{"_index":"complaint-public-v1","_id":"3733817","_score":14.51299,"_source":{"product":"Checking or savings account","complaint_what_happened":"Hi it's XXXX XXXX XXXX XXXX XXXX owner operator Chase Bank the problem is pretty much what you questioned me about within the intake I am not able to handle or manage the account wuthin the fact that the representative are not following or processing or making correct decisions based on the checking account policy and regulations I'm filing claims on every transaction I make I don't have access to all my accounts I have to call to access or switch to link clean it card from one check account to the next and ACH transactions procedures or agreement is not followed ... my investment account is on hold by one of the representative which happened in the past when I was in XXXX XXXX..ok my primary office is in XXXX California where I do mist of my primary broker work broker # non-disclosed XXXX XXXX XXXX XXXX XXXX","date_sent_to_company":"2020-07-07T21:25:10.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"29405","tags":null,"has_narrative":true,"complaint_id":"3733817","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2020-07-07T20:56:47.000Z","state":"SC","company_public_response":null,"sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["Hi it's XXXX XXXX XXXX XXXX XXXX owner operator Chase Bank the problem is pretty much what you questioned me about within the intake I am not able to handle or manage the account wuthin the fact that the representative are not following or <em>processing</em> or making correct decisions based on the checking account policy and regulations I'm filing claims on every transaction I make I don't have <em>access</em> to all my accounts I have to call to <em>access</em> or switch to link <em>clean</em> it card from one check account to the"]},"sort":[14.51299,"3733817"]},{"_index":"complaint-public-v1","_id":"19128135","_score":14.351979,"_source":{"product":"Checking or savings account","complaint_what_happened":"To Whom It May Concern, I am submitting a formal complaint regarding a Zelle transaction that was incorrectly classified as fraud, resulting in severe financial harm and the freezing/closure of my personal bank account by XXXX XXXX . \n\nThis transaction involved a one-time personal service, not fraud, and not criminal activity.\n\nI was asked by my sister to assist with cleaning a residential home for one of her clients. This was not my business, not a commercial transaction, and not a merchant service arrangement. I received {$180.00} via Zelle as payment for that assistance.\n\nThe customer was dissatisfied with the cleaning service and instead of requesting a refund, disputed the transaction with her bank as fraud.\n\nThis was a service dissatisfaction dispute, not fraud.\n\nAs a result of this misclassification : My personal XXXX XXXX account was frozen and closed I lost access to all of my funds My federal tax refund ( ~ {$10000.00} ) is scheduled to deposit into a\nfrozen account I can not access my money to pay bills My car note and loans are now past due I am experiencing serious financial hardship The customer has since been fully refunded by my sisters cleaning business ( XXXX XXXX XXXX ), and the dispute is being closed with her bank. Despite this, my account access has not been restored.","date_sent_to_company":"2026-01-30T12:17:18.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"30311","tags":null,"has_narrative":true,"complaint_id":"19128135","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Early Warning Services, LLC","date_received":"2026-01-30T12:10:43.000Z","state":"GA","company_public_response":null,"sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["Despite this, my account <em>access</em> has not been restored."]},"sort":[14.351979,"19128135"]},{"_index":"complaint-public-v1","_id":"12476477","_score":14.245827,"_source":{"product":"Student loan","complaint_what_happened":"I did not to allow XXXX XXXX or DDOGE to access my student loan data. This is a privacy violation. As such my loans should be wiped clean.","date_sent_to_company":"2025-03-15T04:39:20.000Z","issue":"Dealing with your lender or servicer","sub_product":"Federal student loan servicing","zip_code":"94080","tags":null,"has_narrative":true,"complaint_id":"12476477","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Nelnet, Inc.","date_received":"2025-03-15T04:30:01.000Z","state":"CA","company_public_response":null,"sub_issue":"Trouble with how payments are being handled"},"highlight":{"complaint_what_happened":["I did not to allow XXXX XXXX or DDOGE to <em>access</em> my student loan data. This is a privacy violation. As such my loans should be wiped <em>clean</em>."]},"sort":[14.245827,"12476477"]},{"_index":"complaint-public-v1","_id":"6416484","_score":14.113752,"_source":{"product":"Debt collection","complaint_what_happened":"XXXX XXXX XXXX, a military housing community in XXXX, FL, was my place of residence from XXXX to XXXX. In the beginning, I had only agreed to a 7 month short-term lease, with plans to move into a house I was under contract to buy. \n\nThings went well while I occupied the unit I lived in. However, I had been warned by colleagues about illicit & poorly explained business practices that I would fall victim to unless I took great care of the move-out process. I took great care of the property, making sure to clean thoroughly at the end of my time living in the community. By the time I finished cleaning prior to the move out inspection, the house was cleaner than it was before I moved in. \n\nXXXX XXXX XXXX, in their move out inspection process, charged me their standard {$300.00} cleaning fee, and then was unclear/unwilling to explain what the cleaning fee was for, aside from vague emails intended to corner me into paying the fee. I took this complaint before the XXXX XXXX XXXX XXXX XXXX, where they calmly agreed with me that the fee was clearly excessive and unfair. \n\nXXXX XXXX XXXX never responded to the letter sent by XXXX XXXX requesting their dismissal of the fee, and instead sent the {$300.00} cleaning fee to a debt collector.","date_sent_to_company":"2023-01-09T18:48:26.000Z","issue":"Attempts to collect debt not owed","sub_product":"Other debt","zip_code":"32583","tags":"Servicemember","has_narrative":true,"complaint_id":"6416484","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"HW Holding, Inc","date_received":"2023-01-09T18:40:13.000Z","state":"FL","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["XXXX XXXX XXXX, in their move out inspection <em>process</em>, charged me their standard {$300.00} <em>cleaning</em> fee, and then was unclear/unwilling to explain what the <em>cleaning</em> fee was for, aside from vague emails intended to corner me into paying the fee. I took this complaint before the XXXX XXXX XXXX XXXX XXXX, where they calmly agreed with me that the fee was clearly excessive and unfair."]},"sort":[14.113752,"6416484"]},{"_index":"complaint-public-v1","_id":"11105325","_score":14.105429,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Completed an 18 month lease for XXXX XXXX XXXX on XX/XX/year>. I was contacted by management that I have to pay for carpet replacement. XXXX XXXX XXXX XXXX  spent half my time on XXXX XXXX, no kids, no pets, I dont smoke ( was mentioned when I spoke with management ) Louisiana law allows a reasonable amount of normal wear when living in a dwelling. A cleaning crew of 4 men was sent to my former apartment while I was moving out, they had access 24 hrs before the lease expired. I have pictures if necessary but I did not do anything out of the ordinary while living at XXXX XXXX XXXX. \nI did not clean the bathtub before vacating and will pay a cleaning fee but not carpet replacement.","date_sent_to_company":"2024-12-10T17:06:22.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"77075","tags":"Older American","has_narrative":true,"complaint_id":"11105325","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"T.S. Holdings","date_received":"2024-12-10T16:40:59.000Z","state":"TX","company_public_response":null,"sub_issue":"Problem with personal statement of dispute"},"highlight":{"complaint_what_happened":["A <em>cleaning</em> crew of 4 men was sent to my former apartment while I was moving out, they had <em>access</em> 24 hrs before the lease expired. I have pictures if necessary but I did not do anything out of the ordinary while living at XXXX XXXX XXXX. \nI did not <em>clean</em> the bathtub before vacating and will pay a <em>cleaning</em> fee but not carpet replacement."]},"sort":[14.105429,"11105325"]},{"_index":"complaint-public-v1","_id":"13354435","_score":14.086979,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I asked for advice because I couldn't send money to anyone","date_sent_to_company":"2025-05-06T03:26:00.000Z","issue":"Trouble accessing funds in your mobile or digital wallet","sub_product":"Mobile or digital wallet","zip_code":"45255","tags":null,"has_narrative":true,"complaint_id":"13354435","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"No Limits Access","date_received":"2025-05-06T03:05:26.000Z","state":"OH","company_public_response":null,"sub_issue":null},"highlight":{"company":["No Limits <em>Access</em>"]},"sort":[14.086979,"13354435"]},{"_index":"complaint-public-v1","_id":"4549892","_score":14.082842,"_source":{"product":"Debt collection","complaint_what_happened":"Resident of XXXX XXXX, XXXX Kentucky. Moved out 9 months pre-lease expiration but continued to pay lease until expiration ( on time ). Approximately 2 weeks prior to lease expiration XX/XX/2020 ( week XX/XX/XXXX ), had moving/cleaning company remove items and clean. Notified by cleaning company that kitchen trash compactor stopped working during move-out cleaning process. I contacted via email management and informed that trash compactor inoperable. As such, water that cleaning company used to clean kitchen dishes, etc. could not be drained. Response email stated they would service. Images sent from hire company of cleaned apartment. Later, received a cleaning/repair bill for roughly {$500.00} dollars for cost of trash compactor repair, a non-use water ring in 2nd commode, and accumulated dust collected under the \" hob '' of the stove. Company also refused to return rental deposit. I have images and video taken by the moving/cleaning company that show a well-cleaned, undamaged apartment. Images clearly indicate company has used less the minimal wear-and-tear to falsely claim damages and thus, inflated amount of debt.In addition, company has reported this item to all 3 credit reporting agencies. I have phoned the company twice ( have recordings ) and tried to address issue. I have other video but are greater than 10Mb.","date_sent_to_company":"2021-07-16T18:19:11.000Z","issue":"Attempts to collect debt not owed","sub_product":"Other debt","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"4549892","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSWORLD SYSTEMS INC","date_received":"2021-07-16T17:13:09.000Z","state":"LA","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["Approximately 2 weeks prior to lease expiration XX/XX/2020 ( week XX/XX/XXXX ), had moving/<em>cleaning</em> company remove items and <em>clean</em>. Notified by <em>cleaning</em> company that kitchen trash compactor stopped working during move-out <em>cleaning</em> <em>process</em>. I contacted via email management and informed that trash compactor inoperable. As such, water that <em>cleaning</em> company used to <em>clean</em> kitchen dishes, etc. could not be drained. Response email stated they would service."]},"sort":[14.082842,"4549892"]},{"_index":"complaint-public-v1","_id":"4085693","_score":14.070538,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"On XX/XX/XXXX, I picked up a number of different items at XXXX XXXX at XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX, CA XXXX ) that I dropped off to be dry cleaned earlier in the week. \n\nUpon returning home, I discovered that 2 identical pillow covers had been damaged and ruined due to the merchant 's negligence. The pillow cover materials were frayed and there are now black stains on the covers not present at time of dropoff. I also had another pillow case that had the zipper destroyed due to the merchant 's negligence. \nAgain, these pillow cases were in EXCELLENT condition at time of drop-off. In fact, 2 of the matching pillow cases were practically brand new ( purchased XX/XX/XXXX ) I returned to the dry cleaner the next day on XX/XX/XXXX to address these issues. \nPLEASE NOTE THAT THIS WAS THE 2nd INCIDENT OF RECEIVING DAMAGED GOODS & SERVICES FROM THIS MERCHANT. THE FIRST INCIDENT OCCURRED IN XX/XX/XXXX. \nThe dry cleaner accepted my goods and tendered my payment, yet refused to take ownership or responsibility for the damage he caused. Merchant stated he would repair the damaged pillow, but he did not fix it after I gave him the opportunity to do so. Merchant also refused to refund my money for services and damaged goods, which is unlawful. \n\nI then filed a dispute with Citi and provided documentation and information to support my claim. Citi ruled in the merchant 's favor, even though my goods were damaged and I did not receive the service I paid for. \n\nI had another dry cleaner successfully repair the pillow cover with the damaged zipper on XX/XX/XXXX. This cost me an additional {$7.00} out-of-pocket.. \nI still need to replace the 2 damaged pillow covers. I also need to be refunded the amount I paid to clean the damaged pillow covers. \n\n{$120.00} - Cost of 2 lumbar pillows ( Wayfair ) {$7.00} - Cost to repair zipper ( XXXXXXXX XXXX XXXX : XX/XX/XXXX ) {$16.00} - Refund of dry cleaning damaged covers ( 3 x {$5.00} ) TOTAL : {$140.00} If Citi does not reverse this charge of {$130.00}, I will be filing a Small Claims suit in XXXX County ( XXXX XXXX, CA ) and will be including Citi as a co-defendant, alongside this merchant. I am NOT paying for goods that were damaged due to someone else 's negligence. \n\nI am disappointed in how Citi handled my dispute. I ask that the person who denied my claim put themselves in my shoes as a consumer. I'd like to know how this was deemed acceptable and why I should be expected to pay for a merchant 's negligence. I tried resolving it with merchant but he refused to take ownership, putting the blame back on me. XXXX XXXX and other cardholders would not treat their customers this way.","date_sent_to_company":"2021-01-22T09:40:18.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"92701","tags":null,"has_narrative":true,"complaint_id":"4085693","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2021-01-22T04:23:13.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["PLEASE NOTE THAT THIS WAS THE 2nd INCIDENT OF RECEIVING DAMAGED <em>GOODS</em> & SERVICES FROM THIS MERCHANT. THE FIRST INCIDENT OCCURRED IN XX/XX/XXXX. \nThe dry cleaner accepted my <em>goods</em> and tendered my payment, yet refused to take ownership or responsibility for the damage he caused. Merchant stated he would repair the damaged pillow, but he did not fix it after I gave him the opportunity to do so. Merchant also refused to refund my money for services and damaged <em>goods</em>, which is unlawful."]},"sort":[14.070538,"4085693"]},{"_index":"complaint-public-v1","_id":"3167194","_score":14.003412,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"XX/XX/2019 i deposited check from XXXX XXXX ( XXXX ) using XXXX XXXX. Name on check was XXXX XXXX and XXXX, XXXX ( check number XXXX ). Amount {$1400.00}. was for purchase on goods from craisglist. \n\nXXXX XXXX cancels transactions and having the suspicion this isn't clean money, i refunded the entire amount to two quickpay accounts ( XXXX and XXXX ) Check turns out to be counterfeit.","date_sent_to_company":"2019-03-02T05:28:37.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"076XX","tags":null,"has_narrative":true,"complaint_id":"3167194","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2019-03-02T00:21:05.000Z","state":"NJ","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Amount {$1400.00}. was for purchase on <em>goods</em> from craisglist. \n\nXXXX XXXX cancels transactions and having the suspicion this isn't <em>clean</em> money, i refunded the entire amount to <em>two</em> quickpay accounts ( XXXX and XXXX ) Check turns out to be counterfeit."]},"sort":[14.003412,"3167194"]},{"_index":"complaint-public-v1","_id":"10739001","_score":13.989963,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"I received an email from XXXX Saying I was approved for a loan which I did not apply for. \n\nI want documentation removing me and all Information submitted.","date_sent_to_company":"2025-04-15T13:08:57.000Z","issue":"Received a loan you didn't apply for","sub_product":"Payday loan","zip_code":"208XX","tags":null,"has_narrative":true,"complaint_id":"10739001","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"No Limits Access","date_received":"2024-11-08T10:39:00.000Z","state":"MD","company_public_response":null,"sub_issue":null},"highlight":{"company":["No Limits <em>Access</em>"]},"sort":[13.989963,"10739001"]},{"_index":"complaint-public-v1","_id":"19883321","_score":13.911727,"_source":{"product":"Debt collection","complaint_what_happened":"I was charged a cleaning fee for move out and the office had fired the person who deals with the paperwork when Covid started and I had let the manager office know I paid cleaning and since they had no one to remove that from my account after attempting to contact the apartment office several times for months they finally answered and told me the new person they hired did not have access to the older persons records and the new person had already sent it to collections without listening to my multiple voicemails or contacting me","date_sent_to_company":"2026-03-01T23:06:41.000Z","issue":"Attempts to collect debt not owed","sub_product":"Rental debt","zip_code":"99507","tags":"Servicemember","has_narrative":true,"complaint_id":"19883321","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"National Credit Systems,Inc.","date_received":"2026-03-01T22:56:50.000Z","state":"AK","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["I was charged a <em>cleaning</em> fee for move out and the office had fired the person who deals with the paperwork when Covid started and I had let the manager office know I paid <em>cleaning</em> and since they had no one to remove that from my account after attempting to contact the apartment office several times for months they finally answered and told me the new person they hired did not have <em>access</em> to the older persons records and the new person had already sent it to collections without listening to my multiple"]},"sort":[13.911727,"19883321"]},{"_index":"complaint-public-v1","_id":"3543756","_score":13.8003235,"_source":{"product":"Checking or savings account","complaint_what_happened":"I had requested citi bank accommodate my XXXX. \nEach time I requested I was hung up on for not articulating whcih product or service I was seeking access to. I was seeking equal access to all goods and services under the ADA. \nCiti refused the interactive good faith process when requested. A supervisor told me the citi bank did not have to state the policy regarding accommodating the XXXX under the ADA. I was not able to be accommodated nor was i able to open any account due to being XXXX. I had sought effective communication under the ADA","date_sent_to_company":"2020-02-25T18:32:23.000Z","issue":"Opening an account","sub_product":"Other banking product or service","zip_code":"341XX","tags":null,"has_narrative":true,"complaint_id":"3543756","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2020-02-25T18:22:43.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Unable to open an account"},"highlight":{"complaint_what_happened":["Each time I requested I was hung up on for not articulating whcih product or service I was seeking <em>access</em> to. I was seeking equal <em>access</em> to all <em>goods</em> and services under the ADA. \nCiti refused the interactive good faith <em>process</em> when requested. A supervisor told me the citi bank did not have to state the policy regarding accommodating the XXXX under the ADA. I was not able to be accommodated nor was i able to open any account due to being XXXX. I had sought effective communication under the ADA"]},"sort":[13.8003235,"3543756"]},{"_index":"complaint-public-v1","_id":"17886894","_score":13.766226,"_source":{"product":"Mortgage","complaint_what_happened":"I sincerely hope you can help me. I deeply appreciate your time and understanding. \nI have attempted to reach out several times via email, including to XXXX, but have not yet received a response, so any guidance you can provide would truly mean a lot to me. \n\nMy name is XXXX XXXX, and I am a researcher at the XXXX XXXXXXXX XXXX currently working with historical XXXX datasets for an academic project. \n\nI am writing because I encountered a specific issue when accessing the XXXX historical data from the CFPB website. While I am able to download the loan-level datasets for most years, the XXXX XXXXXXXX dataset appears to be missing from the Historic Data webpage : https : //www.consumerfinance.govXXXX  All other years before and after XXXX  are available, and only the XXXX file seems to be absent. I am unsure whether this is : 1. a technical issue on the website, 2. a change in public availability, or 3. some other reason related to data processing or privacy modifications. \n\nI would be extremely grateful if you could clarify why the XXXX loan-level dataset can not be downloaded and whether there is an alternative way to access the XXXX XXXXXXXX XXXX XXXX \n\nBest wishes XXXX XXXX","date_sent_to_company":"2025-11-24T19:42:29.000Z","issue":"Closing on a mortgage","sub_product":"Conventional home mortgage","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"17886894","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"No Limits Access","date_received":"2025-11-24T19:24:26.000Z","state":null,"company_public_response":null,"sub_issue":"Trying to communicate with the company to fix an issue with the loan closing"},"highlight":{"complaint_what_happened":["I am unsure whether this is : 1. a technical issue on the website, 2. a change in public availability, or 3. some other reason related to data <em>processing</em> or privacy modifications. \n\nI would be extremely grateful if you could clarify why the XXXX loan-level dataset can not be downloaded and whether there is an alternative way to <em>access</em> the XXXX XXXXXXXX XXXX XXXX \n\nBest wishes XXXX XXXX"],"company":["No Limits <em>Access</em>"]},"sort":[13.766226,"17886894"]},{"_index":"complaint-public-v1","_id":"16561320","_score":13.674344,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Issue XX/XX/XXXX is holding two credit card payments made to me for goods sold without any clear reason or timeline.XX/XX/XXXX confirms the money is in their system, but I can not access it. They say its under review by the technical team due to a known error, but no one can provide a timeline or explain to me what the error is, no escalation is possible, and supervisors have no additional access. This is effectively a hold on my funds without due process. \n\nRequest : I am requesting that XX/XX/XXXXrelease the funds or provide a written explanation and timeline from someone with authority. I rely on these funds for business.","date_sent_to_company":"2025-10-14T20:45:01.000Z","issue":"Trouble accessing funds in your mobile or digital wallet","sub_product":"Mobile or digital wallet","zip_code":"27103","tags":null,"has_narrative":true,"complaint_id":"16561320","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Paypal Holdings, Inc","date_received":"2025-10-14T20:32:27.000Z","state":"NC","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Issue XX/XX/XXXX is holding <em>two</em> credit card payments made to me for <em>goods</em> sold without any clear reason or timeline.XX/XX/XXXX confirms the money is in their system, but I can not <em>access</em> it. They say its under review by the technical team due to a known error, but no one can provide a timeline or explain to me what the error is, no escalation is possible, and supervisors have no additional <em>access</em>. This is effectively a hold on my funds without due <em>process</em>."]},"sort":[13.674344,"16561320"]},{"_index":"complaint-public-v1","_id":"16162210","_score":13.662431,"_source":{"product":"Checking or savings account","complaint_what_happened":"In XXXX, I purchased digital goods and services from XXXX XXXX through my WSFS Bank account . These purchases were valid and authorized. However, in XXXX  my XXXX account was permanently banned, and all access to the digital goods I paid for was revoked. I no longer have access to the merchandise and services I purchased. \n\nI filed a dispute with WSFS Bank ( Reference ID : XXXX ) for services not rendered/merchandise not received, since I paid but did not receive ongoing access to what I purchased. Instead of processing my dispute correctly, WSFS miscategorized it as a billing error or fraud claim. They denied my dispute on that basis, stating only that the merchants general Terms of Service gave them the right to ban accounts. \n\nI specifically requested documentation that WSFS relied upon in making its decision. WSFS only provided my own submitted evidence and XXXX  publicly available Terms of Use. They have not provided transaction-specific documentation from the merchant showing that the services I paid for were delivered or available to me. \n\nMeanwhile, my other bank XXXX XXXX  XXXX XXXX ) processed the same type of dispute correctly under services not rendered. XXXX  applied temporary credits while their investigation is ongoing, and a few credits have already been made permanent. This demonstrates WSFS is mishandling my dispute category and not following proper billing rights protections. \n\nI am requesting that WSFS recategorize my dispute under services not rendered/merchandise not received, conduct a proper investigation, and provide the documentation actually used to deny my claim.","date_sent_to_company":"2025-09-24T11:42:09.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Checking account","zip_code":"080XX","tags":"Servicemember","has_narrative":true,"complaint_id":"16162210","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WSFS FINANCIAL CORPORATION","date_received":"2025-09-24T11:12:13.000Z","state":"NJ","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Transaction was not authorized"},"highlight":{"complaint_what_happened":["In XXXX, I purchased digital <em>goods</em> and services from XXXX XXXX through my WSFS Bank account . These purchases were valid and authorized. However, in XXXX  my XXXX account was permanently banned, and all <em>access</em> to the digital <em>goods</em> I paid for was revoked. I no longer have <em>access</em> to the merchandise and services I purchased."]},"sort":[13.662431,"16162210"]},{"_index":"complaint-public-v1","_id":"11716682","_score":13.6459255,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/XXXX, I couldn't log in to my Citi bank while I was in XXXX XXXX, which eventually blocked me from logging in. I tried to change the password through international calls but every representatives only tossed me to another and not supporting to solve the issue. What they told me is that they can not verify me because I am not using the phone number from the account information. Of course I am not using it because I am outside of the states. \nNow that I am back in the states, with a new phone number, I updated thephone number at a nearby branch today, XX/XX/XXXX, which went successfully. \nHowever, even though I typed in the required infos ( debit card number and account number ) correctly, I can not change my password since my access is blocked. \nI called their customer services but all they say is that my account is clean and no indication of blocked access appears, while I am looking at the screen that says my access is blocked. They made me wait on line trying to transfer me to another department, which they never classify what it is. \nAll I am trying to do is gain access to my account and pay my rent. \nI forgot my password because I am used to Face ID. That is my fault. \nHowever, the whole process of regaining access to my own account, which has more than XXXX should never be this idiotic.","date_sent_to_company":"2025-01-23T23:22:24.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"60660","tags":null,"has_narrative":true,"complaint_id":"11716682","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2025-01-23T22:59:43.000Z","state":"IL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem accessing account"},"highlight":{"complaint_what_happened":["All I am trying to do is gain <em>access</em> to my account and pay my rent. \nI forgot my password because I am used to Face ID. That is my fault. \nHowever, the whole <em>process</em> of regaining <em>access</em> to my own account, which has more than XXXX should never be this idiotic."]},"sort":[13.6459255,"11716682"]},{"_index":"complaint-public-v1","_id":"6092884","_score":13.627464,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I sent a letter to Chexsystems to clean up information I do not recognize and they refuse to remove anything. I'm being denied access to a new credit union to buy my dream house. Chexsystems is ruining my chances.","date_sent_to_company":"2022-10-18T03:41:08.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"32256","tags":"Servicemember","has_narrative":true,"complaint_id":"6092884","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Fidelity National Information Services, Inc. (FNIS)","date_received":"2022-10-18T03:36:17.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Was not notified of investigation status or results"},"highlight":{"complaint_what_happened":["I sent a letter to Chexsystems to <em>clean</em> up information I do not recognize and they refuse to remove anything. I'm being denied <em>access</em> to a new credit union to buy my dream house. Chexsystems is ruining my chances."]},"sort":[13.627464,"6092884"]},{"_index":"complaint-public-v1","_id":"2564152","_score":13.612797,"_source":{"product":"Debt collection","complaint_what_happened":"After the housing company sent my debt to a collections agency, I tried reaching out to them one last time in the form of a letter, delivered by certified mail. In it, I asked the company to drop the debt, as they still had not proven legitimacy of the debt, nor had they made any attempt to put the debt through a dispute process. <P/>I asked them to please contact me if they still planned on sending the debt through to affect my credit, so we could finally discuss the debt, otherwise I would assume the matter was settled. <P/>I sent that letter on XX/XX/XXXX. I never received a response from the company, however they waited until the middle of XXXX to finally report the debt to the big three credit companies. I find this behavior appalling. <P/>... <P/>In my previous CFPB complaint, the company responded with documentation of the damages to the property. They have made it clear they do not understand this situation, so perhaps I need to be more blunt. <P/>The things that needed cleaning both in and out of the house were already paid. I utilized a cleaning company that the housing company recommended ; both the cleaning company and the housing company promised ( both verbally and in written document form ) that this cleaning company would guarantee a passing final, and anything they did not complete prior to the final out, the cleaning company could finish after. <P/>So, therein lies the dispute. I was promised if anything did n't get finished by the cleaning company, the housing company would not hold cleaning charges against me in the final out. However, I ended up paying the cleaning company in full, as well as a demand by the housing company to pay more money for cleaning. <P/>I attempted to speak reasonably with the housing company already, however I was spoken to most unprofessionally, and was demanded to pay the full amount regardless of the on-base legal office that also verified my claim that I was not liable for the full amount. <P/>I do not feel like this matter ever should have gone to a collection agency without fully completing a dispute process, especially after the housing company quite literally stole the money from me anyway. The money was returned after some argument, however that is not an excuse to simply push my case to the credit companies. <P/>It is especially disconcerting since I had attempted conversation again in the form of a certified-mail letter, which explicitly stated that I would consider this matter closed if I did not receive a response, and I did not get a response. I have attempted to be civil and polite throughout this entire process, but so far I have been lied to, treated poorly, and now ultimately ignored to the point where I have been harmed in the form of affecting my credit negatively. <P/>I have made my argument quite clear to everyone involved with the housing company, and those arguments have been verified by legal officials. This act of attacking my credit without cause or attempted communication with myself should be looked at as an act of defacement.","date_sent_to_company":"2017-07-03T05:20:42.000Z","issue":"Took or threatened to take negative or legal action","sub_product":"Other debt","zip_code":"447XX","tags":"Servicemember","has_narrative":true,"complaint_id":"2564152","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"NCC Business Services, Inc.","date_received":"2017-07-03T00:15:38.000Z","state":"OH","company_public_response":null,"sub_issue":"Threatened or suggested your credit would be damaged"},"highlight":{"complaint_what_happened":["I was promised if anything did n't get finished by the <em>cleaning</em> company, the housing company would not hold <em>cleaning</em> charges against me in the final out. However, I ended up paying the <em>cleaning</em> company in full, as well as a demand by the housing company to pay more money for <em>cleaning</em>."]},"sort":[13.612797,"2564152"]},{"_index":"complaint-public-v1","_id":"3848718","_score":13.500202,"_source":{"product":"Checking or savings account","complaint_what_happened":"I opened a new checking and savings bank account online at Chase.com on XX/XX/20 under a promotion to earn up to {$600.00} if certain deposit thresholds are met. Account was approved online and I proceeded to remote deposit a {$5000.00} payroll check on XX/XX/20 and a {$2500.00} payroll check on XX/XX/20. On XX/XX/20, I attempted to login to my account and discovered I am locked out and my account was restricted. I followed the online instruction to contact a Chase call center. A customer service rep told me my account was restricted and I will not have access to the any funds until I make an appointment at a Chase branch with a banker and validate my identity. The checks were processed and the funds will be locked up indefinitely. Plus I will unlikely receive the promotion bonus due to the time it will take to validate my identity and lift the restriction. There would be no way to deposit funds into the checking and savings account to meet the {$600.00} promotional terms while the account is restricted. \n\nI am an older person with respiratory issue and have been staying at home during the last 6 months to minimize risk of getting COVID-19. I need access to the funds deposited at Chase to pay the rent, food, car loan payment, healthcare expenses and utility bills. Chase does not offer an option to authenticate online or via other non face-to-face methods unlike other Bank. As the largest Bank in the country, Chase is causing financial hardship for consumer of color with their draconian fund restriction policy AND baiting consumers with an attractive promotion term with no intention to honoring the promotion via barriers to block consumer from meeting the qualifications. I am taking precautions to prevent interaction with others out of fear for COVID-19. Chase is forcing me to take a health risk in order to gain access to my money. Despite their \" Clean Policy '' and promise to clean their branch, I am not comfortable putting my life at risk but can not cover expenses without access to my bank account in the next 14 days. If I have symptoms of COVID-19, Chase will deny my visit at the branch and will lock up my money for many more weeks.","date_sent_to_company":"2020-09-16T22:14:58.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"19709","tags":"Servicemember","has_narrative":true,"complaint_id":"3848718","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2020-09-16T21:24:11.000Z","state":"DE","company_public_response":null,"sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["Chase is forcing me to take a health risk in order to gain <em>access</em> to my money. Despite their \" <em>Clean</em> Policy '' and promise to <em>clean</em> their branch, I am not comfortable putting my life at risk but can not cover expenses without <em>access</em> to my bank account in the next 14 days. If I have symptoms of COVID-19, Chase will deny my visit at the branch and will lock up my money for many more weeks."]},"sort":[13.500202,"3848718"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":637830,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":555874},{"key":0,"key_as_string":"false","doc_count":81956}]}},"product":{"doc_count":555874,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting or other personal consumer reports","doc_count":155397,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":153580},{"key":"Other personal consumer report","doc_count":1817}]}},{"key":"Mortgage","doc_count":87124,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Conventional home mortgage","doc_count":47257},{"key":"FHA 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