{"took":1066,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":416742,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"14281164","_score":19.796919,"_source":{"product":"Credit card","complaint_what_happened":"NOTICE OF CLAIM DISPUTE NOTICE TO AGENT IS NOTICE TO PRINCIPAL NOTICE TO PRINCIPAL IS NOTICE TO AGENT APPLICABLE TO ALL SUCCESSORS AND ASSIGNS * * * * * * * SILENCE IS ACQUIESCENCE * * * * * * * I called Discover in XX/XX/XXXX and wanted to get an increase on the Card? There was not an increase and the Customer Service Representative did run the Credit which is an unlimited Trust Account number that was opened in XXXX. This Estate XXXX [ XXXX ] has been used for quite sometime. In XXXX President Roosevelt took all of the Gold and Silver out of Circulation and wanted all people to not carry so much in to pay for goods and services and the Federal Notes were put into Circulation. \n\nDISCOVER CARD SERVICES I AM THE ONLY ONE WHO GIVES ENERGY TO THIS ACCOUNT. IF IT WEREN'T FOR MY AGREEMENT THIS CORPORATION WOULDN'T HAVE MUCH. I ALSO AM WONDERING WHY THESE FOREIGN CORPORATIONS AND BANKS FRAUDULENTLY COME OVER TO THE UNITED STATES AND MAKE THESE FRAUDULENT RULES, CODES, AND STATUTES. BECAUSE THE PRESIDENT AT THE TIME OF XXXX ROOSEVELT CALLED GOLD AND SILVER INTO THE FOREIGN BANKS SO THEREFORE THE ONE THING THAT IS PAYABLE TO UNITED STATES DEBT IS CREDIT. FULL FAITH AND CREDIT OF THE UNITED STATES.\n\nThe Lords Prayer Our Father who art in heaven, hallowed be thy name.\n\nThy kingdom come.\n\nThy will be done on earth as it is in heaven.\n\nGive us this day our daily bread, and forgive us our trespasses, as we forgive those who trespass against us, and lead us not into temptation, but deliver us from evil.\n\nFor thine is the kingdom and the power, and the glory, forever and ever.\n\nAmen.","date_sent_to_company":"2025-06-25T23:11:11.000Z","issue":"Trouble using your card","sub_product":"General-purpose credit card or charge card","zip_code":"30012","tags":null,"has_narrative":true,"complaint_id":"14281164","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"DISCOVER BANK","date_received":"2025-06-25T22:45:17.000Z","state":"GA","company_public_response":null,"sub_issue":"Credit card company won't increase or decrease your credit limit"},"highlight":{"complaint_what_happened":["For thine is the <em>kingdom</em> and the power, and the glory, forever and ever.\n\nAmen."]},"sort":[19.796919,"14281164"]},{"_index":"complaint-public-v1","_id":"2660204","_score":17.00953,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Equifax failed to take even basic and rudimentary security steps to secure my data that would be commonplace even 20 years ago. \n\nKept all of my information in the same database so that 1 key works for the whole kingdom and now my ssn, dob and address are all up for grabs to whoever wants them.","date_sent_to_company":"2017-09-09T07:54:27.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"78728","tags":null,"has_narrative":true,"complaint_id":"2660204","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2017-09-09T03:39:49.000Z","state":"TX","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Kept all of my information in the same database so that 1 key works for the whole <em>kingdom</em> and now my ssn, dob and address are all up for grabs to whoever wants them."]},"sort":[17.00953,"2660204"]},{"_index":"complaint-public-v1","_id":"13197271","_score":16.997019,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"please it's time for me to take the crown belonging to the XXXX XXXX and please take firm action against those who stole my identity to the point of corruption of a XXXX XXXX XXXX, namely the XXXX case... if they are proven to have corrupted my inheritance money, please punish them ... now I take over ownership of all the XXXX XXXX belonging to the kingdom of Galilee based on the agreement of XXXX XXXX XXXX XXXX in the name of the seal of the blood of Jesus, may it be processed and legalized .. and please open the easiest access for me to be able to get royalties from my copyright in the name of XXXX XXXXXXXX XXXX and I want to withdraw cash rupiah from the US stock exchange from funds XXXX  and funds XXXX XXXX XXXX XXXX my tax TIN : XXXX","date_sent_to_company":"2025-05-22T16:29:30.000Z","issue":"Money was not available when promised","sub_product":"International money transfer","zip_code":"XXXXX","tags":"Servicemember","has_narrative":true,"complaint_id":"13197271","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"HSBC NORTH AMERICA HOLDINGS INC.","date_received":"2025-04-27T00:32:37.000Z","state":null,"company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["please it's time for me to take the crown belonging to the XXXX XXXX and please take firm action against those who stole my identity to the point of corruption of a XXXX XXXX XXXX, namely the XXXX case... if they are proven to have corrupted my inheritance money, please punish them ... now I take over ownership of all the XXXX XXXX belonging to the <em>kingdom</em> of Galilee based on the agreement of XXXX XXXX XXXX XXXX in the name of the seal of the blood of Jesus, may it be <em>processed</em> and legalized .. and"]},"sort":[16.997019,"13197271"]},{"_index":"complaint-public-v1","_id":"11878529","_score":16.180946,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Commencing on XX/XX/XXXX, I fell victim to a multi-layered scam run by a XXXX XXXX called \" XXXX XXXX XXXX ''. I was defrauded of a total amount of {$93000.00}, which was sent from my JPMorgan Chase Bank account to XXXX XXXX  XXXX in the United Kingdom. The two transactions were executed on XX/XX/XXXX and XX/XX/XXXX. \nOn XX/XX/XXXX, JPMorgan Chase wrote in a letter : Voluntarily sending a wire transfer is not considered a fraudulent transaction, and we can only file a wire transfer claim on an account if you are a signer or owner of the account.","date_sent_to_company":"2025-01-31T12:57:02.000Z","issue":"Fraud or scam","sub_product":"International money transfer","zip_code":"10977","tags":null,"has_narrative":true,"complaint_id":"11878529","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-01-31T12:50:04.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I was defrauded of a total amount of {$93000.00}, which was sent from my JPMorgan Chase Bank account to XXXX XXXX  XXXX in the United <em>Kingdom</em>. The two transactions were executed on XX/XX/XXXX and XX/XX/XXXX. \nOn XX/XX/XXXX, JPMorgan Chase wrote in a letter : Voluntarily sending a wire transfer is not considered a fraudulent transaction, and we can only file a wire transfer claim on an account if you are a signer or owner of the account."]},"sort":[16.180946,"11878529"]},{"_index":"complaint-public-v1","_id":"16912182","_score":14.815796,"_source":{"product":"Mortgage","complaint_what_happened":"SPS servicing has been stringing me along accelerating the mortgage. And does not recognizing me as the successor of my father 's property after death certificate was sent to them. I've completed the assumption documents that they required. And the process is still pending. I have different customer service reps calling requesting paperwork and payment that was already sent to complete the process.","date_sent_to_company":"2025-11-19T15:42:02.000Z","issue":"Applying for a mortgage or refinancing an existing mortgage","sub_product":"Conventional home mortgage","zip_code":"23224","tags":"Servicemember","has_narrative":true,"complaint_id":"16912182","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SELECT PORTFOLIO SERVICING, INC.","date_received":"2025-10-30T19:31:36.000Z","state":"VA","company_public_response":null,"sub_issue":"Trying to communicate with the company to fix an issue with the application process"},"highlight":{"complaint_what_happened":["SPS servicing has been stringing me along <em>accelerating</em> the mortgage. And does not recognizing me as the successor of my father 's property after death certificate was sent to them. I've completed the assumption documents that they required. And the <em>process</em> is still pending. I have different customer service reps calling requesting paperwork and payment that was already sent to complete the <em>process</em>."],"sub_issue":["Trying to communicate with the company to fix an issue with the application <em>process</em>"]},"sort":[14.815796,"16912182"]},{"_index":"complaint-public-v1","_id":"9498994","_score":14.65545,"_source":{"product":"Checking or savings account","complaint_what_happened":"I opened a Citibank Accelerated Savings account in XXXX and in doing so agreed to the terms specified in the XX/XX/XXXX XXXX XXXX XXXX document I received in my Citibank new account package. I have been trying to close my account unsuccessfully ( see other complaints filed ) On XX/XX/XXXX I received my statement. Without my permission and without notifying me Citi bank has change my account from a Accelerated Savings Account to a CD w/the following message contained in my recent statement : \" Effective XXXX, XXXX the Certificate of Deposit ( CD ) terms within your corresponding agreement are updated to reiterate that you agree to leave your funds in the CD account for the first six days after account opening or renewal. Please refer to your corresponding agreement for more information. '' 1 ) I never requested or authorized this change from a Accelerated Savings Account to CD 2 ) I never received in any format or medium prior notification of the change 3 ) I received notification of the change after the fact on XX/XX/XXXX XXXX ) I did not and have not received my \" corresponding agreement '' nor any instructions of where to find that agreement. \n5 ) I do not want to change from an Accelerated Savings Account to a CD 6 ) I want to close my account and get my money back from Citibank 7 ) Citibank is effectively blocking, encumbering, obfuscating the process of closing my Accelerated Savings Account and returning my savings to me This is patently illegal and borders on fraud. This is an arbitrary, after-the-fact, undisclosed and consequently illegal action and requirement imposed by Citibank and is in direct violation of the Truth in Lending Act and the Securities Exchange Commission 's disclosure rules .","date_sent_to_company":"2024-07-12T16:30:51.000Z","issue":"Closing an account","sub_product":"Savings account","zip_code":"814XX","tags":"Older American","has_narrative":true,"complaint_id":"9498994","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2024-07-12T16:06:58.000Z","state":"CO","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Can't close your account"},"highlight":{"complaint_what_happened":["a CD 6 ) I want to close my account and get my money back from Citibank 7 ) Citibank is effectively blocking, encumbering, obfuscating the <em>process</em> of closing my <em>Accelerated</em> Savings Account and returning my savings to me This is patently illegal and borders on fraud."]},"sort":[14.65545,"9498994"]},{"_index":"complaint-public-v1","_id":"12241350","_score":14.443351,"_source":{"product":"Debt collection","complaint_what_happened":"I would like to file a complaint against Shellpoint Mortgage XXXX for violations of FHA regulations. According to federal law, there is a required timeframe for the loss mitigation process to take place before any foreclosure can begin. Borrowers with FHA loans pay premiums that support the XXXX Mortgage XXXX XXXX, which is used by the FHA to cover lenders ' claims when defaults occur. The loan was insured by the Federal Government. \n\nThe law grants homeowners, including those with FHA loans, a protection period of XXXX  days to explore alternatives before foreclosure proceedings can initiate. \n\nOn XX/XX/year>, Shellpoint issued a notice to foreclose without adhering to these regulations. They requested payment of the full amount owed, and when those funds were not submitted, Shellpoint referred the case to XXXX XXXX XXXX, to accelerate the process ; which further contravened FHA rules. FHA loans contain provisions in them that prohibit the right to accelerate the debt and or foreclosure prior to compliance with FHA regulations. FHA backed loans do not authorize acceleration of foreclosure. Shellpoint knowing ignored all FHA rules and regulations. Shellpoint subsequently commenced foreclosure proceedings around XX/XX/year>, thereby violating federal laws in the process.","date_sent_to_company":"2025-02-28T23:59:36.000Z","issue":"False statements or representation","sub_product":"Mortgage debt","zip_code":"08016","tags":"Servicemember","has_narrative":true,"complaint_id":"12241350","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Shellpoint Partners, LLC","date_received":"2025-02-28T22:47:58.000Z","state":"NJ","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Attempted to collect wrong amount"},"highlight":{"complaint_what_happened":["They requested payment of the full amount owed, and when those funds were not submitted, Shellpoint referred the case to XXXX XXXX XXXX, to <em>accelerate</em> the <em>process</em> ; which further contravened FHA rules. FHA loans contain provisions in them that prohibit the right to <em>accelerate</em> the debt and or foreclosure prior to compliance with FHA regulations. FHA backed loans do not authorize acceleration of foreclosure. Shellpoint knowing ignored all FHA rules and regulations."]},"sort":[14.443351,"12241350"]},{"_index":"complaint-public-v1","_id":"3424450","_score":14.415902,"_source":{"product":"Mortgage","complaint_what_happened":"My husband passed away last year and I've been struggling with the mortgage and other household expenses since my husband passed. I recently requested mortgage assistance and it is being processed with my mortgage company. I received a letter stating the mortgage loan is being accelerated.","date_sent_to_company":"2019-10-31T20:06:44.000Z","issue":"Struggling to pay mortgage","sub_product":"Conventional home mortgage","zip_code":"38125","tags":null,"has_narrative":true,"complaint_id":"3424450","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Fay Servicing, LLC","date_received":"2019-10-31T19:48:51.000Z","state":"TN","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I recently requested mortgage assistance and it is being <em>processed</em> with my mortgage company. I received a letter stating the mortgage loan is being <em>accelerated</em>."]},"sort":[14.415902,"3424450"]},{"_index":"complaint-public-v1","_id":"7934317","_score":14.364973,"_source":{"product":"Mortgage","complaint_what_happened":"My loan is with Select portfolio service.I fell behind on my mortgage at the begging of the year. in XXXX i had the money to pay the back payments so I called in and did so. after I made the 3 payments I was informed that the payments I made where to be credited words accelerated interest and would not count as payments therefor I was still considered in default. I applied for mortgage resistance with SPS hoping they would work with me. After wasting my time for months they denied me assistance but offered to honor the original note and send me a reinstatement quote with the accelerated interest removed. when I received the quote it still had the accelerated amounts on there. I requested a new quote, it came back at a lower amount that was still higher then expected I asked for an itemization of the amount and received no answer back for many weeks. The whole time my property was moving through the foreclosure process. When I received a notice of sale date I continually called trying to get an itemized reinstatement and received no answer. when I finally got someone to send me a quote it was once again the amount reflecting the accelerated interest and was not itemized. I have been going back and forth for weeks and still have not received the correct and itemized quote. Now mt sale date is a week away and they have said I will have the correct quote any day now. I feel as if their process is designed to waste time and move me into a worse position closer to the foreclosure date. I have tried ot contact the foreclosure attorney and have not received a call back. I have a willingness to pay this loan and I am unable to get a straight answer as to how much to pay or able to discuss this problem with a decision maker. I have run out of people to talk to over there and I still do not have an itemized reinstatement figure. I am willing and able to pay the missed payments I would like to but the penalties at the end or have them spread out over time but I cant do anything without a figure to work from.","date_sent_to_company":"2023-12-13T18:18:40.000Z","issue":"Struggling to pay mortgage","sub_product":"Conventional home mortgage","zip_code":"802XX","tags":"Older American","has_narrative":true,"complaint_id":"7934317","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SELECT PORTFOLIO SERVICING, INC.","date_received":"2023-12-01T22:14:37.000Z","state":"CO","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure"},"highlight":{"complaint_what_happened":["After wasting my time for months they denied me assistance but offered to honor the original note and send me a reinstatement quote with the <em>accelerated</em> interest removed. when I received the quote it still had the <em>accelerated</em> amounts on there. I requested a new quote, it came back at a lower amount that was still higher then expected I asked for an itemization of the amount and received no answer back for many weeks. The whole time my property was moving through the foreclosure <em>process</em>."]},"sort":[14.364973,"7934317"]},{"_index":"complaint-public-v1","_id":"8175025","_score":14.30575,"_source":{"product":"Mortgage","complaint_what_happened":"I was supposed to be in a 3 month trial plan, then I received a letter in the mail saying that they decided to accelerate the payment process and ask for the entire loan amount pad before XX/XX/XXXX or it would be auctioned off. Its XX/XX/XXXX. NewRez Mortgage company is who did this.","date_sent_to_company":"2024-01-30T11:27:48.000Z","issue":"Struggling to pay mortgage","sub_product":"Conventional home mortgage","zip_code":"71913","tags":null,"has_narrative":true,"complaint_id":"8175025","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Ocwen Financial Corporation","date_received":"2024-01-19T05:36:27.000Z","state":"AR","company_public_response":null,"sub_issue":"An existing modification, forbearance plan, short sale, or other loss mitigation relief"},"highlight":{"complaint_what_happened":["I was supposed to be in a 3 month trial plan, then I received a letter in the mail saying that they decided to <em>accelerate</em> the payment <em>process</em> and ask for the entire loan amount pad before XX/XX/XXXX or it would be auctioned off. Its XX/XX/XXXX. NewRez Mortgage company is who did this."]},"sort":[14.30575,"8175025"]},{"_index":"complaint-public-v1","_id":"3204455","_score":14.289198,"_source":{"product":"Debt collection","complaint_what_happened":"I am lodging a formal complaint against accelerated financial. this debt collection company has violated the fcra and my rights. accelerated financial has 2 negative accounts on my credit reports 1 for {$840.00} and the other is for {$620.00}. I have no clue what this debt is and ive sent them debt validation request and they continue to ignore my requests, but they are still reporting every month on my credit reports which is a violation of the fcra. I am in the process of purchasing my very first home for my family and im being told these 2 accounts that does not belong to me is stopping me from being approved. I am requesting these 2 accounts be deleted immediately from my credit reports. I will sue if I have too. thanks for your time!","date_sent_to_company":"2019-04-08T06:02:08.000Z","issue":"Attempts to collect debt not owed","sub_product":"I do not know","zip_code":"18018","tags":null,"has_narrative":true,"complaint_id":"3204455","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Accelerated Financial Solutions, LLC","date_received":"2019-04-08T01:47:47.000Z","state":"PA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["I am lodging a formal complaint against <em>accelerated</em> financial. this debt collection company has violated the fcra and my rights. <em>accelerated</em> financial has 2 negative accounts on my credit reports 1 for {$840.00} and the other is for {$620.00}. I have no clue what this debt is and ive sent them debt validation request and they continue to ignore my requests, but they are still reporting every month on my credit reports which is a violation of the fcra."],"company":["<em>Accelerated</em> Financial Solutions, LLC"]},"sort":[14.289198,"3204455"]},{"_index":"complaint-public-v1","_id":"3586717","_score":13.898662,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/20 I was prompted to update personal information so that my new Citi Bank Mastercard could be sent to me prior to its expiration date. I followed the prompts and at the end of the process I had somehow opened a Citi Accelerate Savings account ( ending in XXXX ) that I did not want. The whole process was very deceptive. I have been trying since XX/XX/20 to call Citi to cancel the account but Citi doesn't answer any of their customer support numbers.","date_sent_to_company":"2020-03-31T13:37:30.000Z","issue":"Closing an account","sub_product":"Savings account","zip_code":"32765","tags":null,"has_narrative":true,"complaint_id":"3586717","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2020-03-31T13:29:24.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Can't close your account"},"highlight":{"complaint_what_happened":["I followed the prompts and at the end of the <em>process</em> I had somehow opened a Citi <em>Accelerate</em> Savings account ( ending in XXXX ) that I did not want. The whole <em>process</em> was very deceptive. I have been trying since XX/XX/20 to call Citi to cancel the account but Citi doesn't answer any of their customer support numbers."]},"sort":[13.898662,"3586717"]},{"_index":"complaint-public-v1","_id":"13446843","_score":13.664183,"_source":{"product":"Mortgage","complaint_what_happened":"I was finally given my successor of interest status, but Shellpoint is still refusing to give me any loss mitigation help. Was told by XXXX ( per notes on account never spoke directly to her ) that everything is denied, So here I am again to file a complaint, When given successor in interest status Shellpoint can not deny me the successor of interest the right and ability to make payments on this account even though it is in foreclosure I have the right to make payment on this account but they refuse again because they would rather do what they want and not have their legal team tell them what a successor of interest has right to!!!! Also Shellpoint can not legally accelerate the foreclosure process also against the law but the basic agents on phone have no clue what they are doing so you just fight. Shellpoint needs to research legal rights to successor of interest rights! I have the legal rights to pay payments on this account and Shellpoint can not accelerate this account to foreclosure. But they will not comply","date_sent_to_company":"2025-05-10T09:34:14.000Z","issue":"Struggling to pay mortgage","sub_product":"Conventional home mortgage","zip_code":"31313","tags":"Older American, Servicemember","has_narrative":true,"complaint_id":"13446843","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Shellpoint Partners, LLC","date_received":"2025-05-10T09:15:31.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Foreclosure"},"highlight":{"complaint_what_happened":["Also Shellpoint can not legally <em>accelerate</em> the foreclosure <em>process</em> also against the law but the basic agents on phone have no clue what they are doing so you just fight. Shellpoint needs to research legal rights to successor of interest rights! I have the legal rights to pay payments on this account and Shellpoint can not <em>accelerate</em> this account to foreclosure. But they will not comply"]},"sort":[13.664183,"13446843"]},{"_index":"complaint-public-v1","_id":"2041222","_score":13.5692835,"_source":{"product":"Money transfers","complaint_what_happened":"On XX/XX/2016 I used Moneygram to send {$300.00} to receiver XXXX XXXX, who was to pick up the {$300.00}. When XXXX tried to pick up money, Moneygram refused to give to him. I dont know why. Something about his I.D . They wanted him to come back to Moneygram. But when I told XXXX this he refused to go back. So I called Moneygram, on XX/XX/2016 and said to cancel transaction and refund my {$300.00}. They refused. They said they need to see XXXX. I told them he refuses to come back. I have written letters to Moneygram refund dept. called many times, only to be told they are still investiggating it. \nIt has been 5 months. They transfer me from dept. to dept. and I get same thing, they are still investiating it. I just want {$300.00}. refunded. They can investigate until Kingdom come, but my {$300.00}. is not helping anyone investigate XXXX.","date_sent_to_company":"2016-08-02T08:04:19.000Z","issue":"Other transaction issues","sub_product":"International money transfer","zip_code":"919XX","tags":"Older American","has_narrative":true,"complaint_id":"2041222","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC","date_received":"2016-08-02T08:04:18.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["They can investigate until <em>Kingdom</em> come, but my {$300.00}. is not helping anyone investigate XXXX."]},"sort":[13.5692835,"2041222"]},{"_index":"complaint-public-v1","_id":"3077611","_score":13.494404,"_source":{"product":"Debt collection","complaint_what_happened":"on XX/XX/2017 accelerated financial open a dept on me I have no idea who they are and I have never signed or agreed to do business with accelerated financial","date_sent_to_company":"2018-11-19T05:03:48.000Z","issue":"Attempts to collect debt not owed","sub_product":"Medical debt","zip_code":"30093","tags":null,"has_narrative":true,"complaint_id":"3077611","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Accelerated Financial Solutions, LLC","date_received":"2018-11-19T04:51:15.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["on XX/XX/2017 <em>accelerated</em> financial open a dept on me I have no idea who they are and I have never signed or agreed to do business with <em>accelerated</em> financial"],"company":["<em>Accelerated</em> Financial Solutions, LLC"]},"sort":[13.494404,"3077611"]},{"_index":"complaint-public-v1","_id":"2808984","_score":13.457237,"_source":{"product":"Mortgage","complaint_what_happened":"In XX/XX/XXXX, I made an accelerated principle payment on my mortgage (then serviced by XXXX) in the amount of $XXXX (proof attached in XX/XX/XXXX letter).  In XX/XX/XXXX, I made another accelerated principle payment on my mortgage (then serviced by XXXX) in the amount of $XXXX  (proof attached in XX/XX/XXXX letter). Total of accelerated payments = $XXXX.  SPS (Select Portfolio Servicing, Inc.) is my current loan service provider.  In the past year, I've tried multiple times via phone calls to SPS Customer Service to evaluate how these accelerated payments will affect my ultimate payoff date (not maturity date).  SPS not once acknowledged that these accelerated payments had been made, gave me no guidance, and simply stated that the maturity date remains XX/XX/XXXX.  Therefore, I wrote a formal letter on XX/XX/XXXX (attached) of this year asking for assistance with my situation.  SPS wrote back on XX/XX/XXXX (attached) saying in part, that they could not give an \"exact\" payoff date due to the Adjustable Rate on my loan.  Please note, I did not ask SPS for an exact date in my XX/XX/XXXX correspondence.  On XX/XX/XXXX, I again responded (attached) asking SPS to acknowledge the accelerated payments and account for them, as well.  In addition, I requested assistance in estimating a reasonable payoff date.  On XX/XX/XXXX and XX/XX/XXXX, SPS responded (attached) in part, saying that they had already addressed my issues and considered the matter closed.","date_sent_to_company":"2018-02-08T21:12:06.000Z","issue":"Trouble during payment process","sub_product":"Conventional home mortgage","zip_code":"91423","tags":null,"has_narrative":true,"complaint_id":"2808984","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SELECT PORTFOLIO SERVICING, INC.","date_received":"2018-02-08T19:52:56.000Z","state":"CA","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":null},"highlight":{"complaint_what_happened":["In XX/XX/XXXX, I made an <em>accelerated</em> principle payment on my mortgage (then serviced by XXXX) in the amount of $XXXX (proof attached in XX/XX/XXXX letter).  In XX/XX/XXXX, I made another <em>accelerated</em> principle payment on my mortgage (then serviced by XXXX) in the amount of $XXXX  (proof attached in XX/XX/XXXX letter). Total of <em>accelerated</em> payments = $XXXX.  SPS (Select Portfolio Servicing, Inc.) is my current loan service provider."],"issue":["Trouble during payment <em>process</em>"]},"sort":[13.457237,"2808984"]},{"_index":"complaint-public-v1","_id":"8607754","_score":13.363621,"_source":{"product":"Checking or savings account","complaint_what_happened":"I have been filing my paperwork that proves I am the lineal heir to the XXXX XXXX. I just informed the military contact at XXXX via email. I have also put the entire legislative body of the Hawaii legislature on notice. Bank of Hawaii legal team requested my information and it was provided and then I was ignored. As the lineal heir, I enacted our constitution of 1864 article 33-40 which provides me eminent domain over all Kingdom of Hawaii entities and that includes Bank of Hawaii whom was founded with XXXX XXXX  XXXX XXXX I want access to all my accounts and funds immediately provided to me. I want all ledgers. The tax map key for XXXX XXXX XXXX XXXX belongs to the XXXX XXXX. I created a federal EIN in my XXXX name XX/XX/2020. I was illegally evicted from my own lands by XXXX XXXX.","date_sent_to_company":"2024-03-22T18:32:29.000Z","issue":"Managing an account","sub_product":"Other banking product or service","zip_code":"96789","tags":null,"has_narrative":true,"complaint_id":"8607754","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF HAWAII CORPORATION","date_received":"2024-03-22T18:10:02.000Z","state":"HI","company_public_response":null,"sub_issue":"Problem accessing account"},"highlight":{"complaint_what_happened":["As the lineal heir, I enacted our constitution of 1864 article 33-40 which provides me eminent domain over all <em>Kingdom</em> of Hawaii entities and that includes Bank of Hawaii whom was founded with XXXX XXXX  XXXX XXXX I want access to all my accounts and funds immediately provided to me. I want all ledgers. The tax map key for XXXX XXXX XXXX XXXX belongs to the XXXX XXXX. I created a federal EIN in my XXXX name XX/XX/2020. I was illegally evicted from my own lands by XXXX XXXX."]},"sort":[13.363621,"8607754"]},{"_index":"complaint-public-v1","_id":"3313715","_score":13.268885,"_source":{"product":"Checking or savings account","complaint_what_happened":"I deposited a {$10000.00} check on XX/XX/2019 through BOA app 's mobile deposit on cell phon and was told the fund would not be available till XX/XX/2019. Namely it will take Bank of America 10 days to clear the check and make the fund avaialble to me. I called consumer service and was told there is no way to accelerate the processing. Neither can I stop the check processing. \n\nIn my opinion, Bank of America is taking advantage of consumers by intentionally holding their fund that otherwise should be available to consumers without paying any interest. It's 21st century now and how could it be not possilble for a commercial bank to clear a check within a couple of days.","date_sent_to_company":"2019-07-21T21:37:41.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"77057","tags":null,"has_narrative":true,"complaint_id":"3313715","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2019-07-21T21:19:07.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["I called consumer service and was told there is no way to <em>accelerate</em> the <em>processing</em>. Neither can I stop the check <em>processing</em>. \n\nIn my opinion, Bank of America is taking advantage of consumers by intentionally holding their fund that otherwise should be available to consumers without paying any interest. It's 21st century now and how could it be not possilble for a commercial bank to clear a check within a couple of days."]},"sort":[13.268885,"3313715"]},{"_index":"complaint-public-v1","_id":"3658991","_score":13.262823,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Some time ago, I created a myEquifax account to manage the process of freezing/unfreezing my credit file online vs. calling them, which is a minimum 20 minute endeavor. Earlier this year, I found that I was unable to log into my account, being told credentials entered were not correct, even though i was certain they were. Ultimately, an incident report was initiated ( conf. # : XXXX ) to have their technical group investigate and resolve, with a promise of an email being sent to me once corrected. Months later, after still not having received said email, I mailed a letter ( copy attached ) to Equifax corporate ( to their Chief Legal Officer, XXXX XXXX, dated XX/XX/20 ) detailing my saga and requesting that my issue be escalated for a remedy and response, neither of which has yet to occur in the month or so since sending that letter. \n\nLast week, I tried logging in again, including doing the whole password reset routine multiple times, but to no avail. On XX/XX/20, I called again, stepping through the whole calling in and verifying myself process for about 20 minutes, then finally speaking with someone. After about 20 minutes of conversation, I was suddenly disconnected and the agent never called me back. I have a log of every date, time, agent name & agent ID documenting my multiple calls on hand if needed. This same log was included in my letter to facilitate verification internally. \n\nI am at a dead end. I have no choice but to have to deal with Equifax since they hold the \" keys to the kingdom '' so to speak for most credit checks, but they have not done anything to resolve the issue. This has left me with no other option but to appear to your agency to step in and make them perform on this matter. \n\nPlease advise if any other info is needed from me to move forward with this complaint. I am also attaching a log of my interactions with Equifax on this matter.","date_sent_to_company":"2020-05-19T18:21:18.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"30022","tags":"Servicemember","has_narrative":true,"complaint_id":"3658991","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2020-05-19T17:18:45.000Z","state":"GA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Some time ago, I created a myEquifax account to manage the <em>process</em> of freezing/unfreezing my credit file online vs. calling them, which is a minimum 20 minute endeavor. Earlier this year, I found that I was unable to log into my account, being told credentials entered were not correct, even though i was certain they were."]},"sort":[13.262823,"3658991"]},{"_index":"complaint-public-v1","_id":"3001275","_score":13.246495,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I have disputed this entry on my account with XXXX  bureaus as well as with Accelerated Financial. Accelerated Financial placed this erroneous, inaccurate entry on my credit report without providing a dunning letter or any sufficient documentation that would have informed of their intent to collect this alleged debt. The response I received from the bureau stated the account entry was verified ; however, I immediately sent Accelerated Financial ( see attached letter ). Accelerated Financial did not pick up the letter ( see attached letter ) that was returned to me undeliverable although the address I sent was the address listed on my credit report. How then was XXXX able to verify that the information was verified? \n\nBy not providing the dunning letter as required by law and not picking up the dispute that was sent, Accelerated is in violation of my consumer rights. In my letter that I provided to dispute the validity of their account entry I specifically requested : *An agreement that states their authority to collect on this alleged debt *Agreement with signature of the alleged debtor wherein he/she agreed to pay the creditor *Alleged account number *Date this alleged debt became payable *Original delinquency date *Verification that this debt was assigned or sold to collector *Complete accounting of alleged debt *Name and address of the bonding agent for collection agency in case legal action becomes necessary No correspondence was provided. This entry should be DELETED immediately.","date_sent_to_company":"2018-08-24T19:21:18.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"77071","tags":null,"has_narrative":true,"complaint_id":"3001275","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"Accelerated Financial Solutions, LLC","date_received":"2018-08-24T18:50:36.000Z","state":"TX","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I have disputed this entry on my account with XXXX  bureaus as well as with <em>Accelerated</em> Financial. <em>Accelerated</em> Financial placed this erroneous, inaccurate entry on my credit report without providing a dunning letter or any sufficient documentation that would have informed of their intent to collect this alleged debt. The response I received from the bureau stated the account entry was verified ; however, I immediately sent <em>Accelerated</em> Financial ( see attached letter )."],"company":["<em>Accelerated</em> Financial Solutions, LLC"]},"sort":[13.246495,"3001275"]},{"_index":"complaint-public-v1","_id":"6468160","_score":13.246438,"_source":{"product":"Debt collection","complaint_what_happened":"I disputed this on XXXX in XXXX of XXXX asking for a debt valadation letter to prove I owe this debt with the orginal signed copy! Because I do not and is a hipaa violation my medical information was sold. The medicad number was not on file but it was corrected and paid after the fact! \n\nThe dispute for the account with ACCELERATED RECIEVABLES that starts with XXXX has been removed from your credit report. \n\nSource : XXXX  Date Collections ACCELERATED RECIEVABLE has flagged your account as Collections. \n\nXXXX XXXX XXXX  ACCELERATED RECIEVABLE has flagged your account as Collections on XXXX XXXX XXXX \n\nSource : XXXX Company : ACCELERATED RECIEVABLE Address : XXXX XXXX, XXXX, XXXX XXXX Phone : ( XXXX ) XXXX Activity : XXXX XXXX XXXX ( Collections ) Balance Date : XX/XX/XXXX Balance : {$1400.00}","date_sent_to_company":"2023-01-21T22:08:17.000Z","issue":"Attempts to collect debt not owed","sub_product":"Medical debt","zip_code":"35603","tags":null,"has_narrative":true,"complaint_id":"6468160","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Financial Credit Network Inc","date_received":"2023-01-21T21:36:42.000Z","state":"AL","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Debt was paid"},"highlight":{"complaint_what_happened":["The dispute for the account with <em>ACCELERATED</em> RECIEVABLES that starts with XXXX has been removed from your credit report. \n\nSource : XXXX  Date Collections <em>ACCELERATED</em> RECIEVABLE has flagged your account as Collections."]},"sort":[13.246438,"6468160"]},{"_index":"complaint-public-v1","_id":"3444847","_score":13.245445,"_source":{"product":"Mortgage","complaint_what_happened":"I just made a payment of XX/XX/2019 now I am still two months behind but I received a letter from Mr Cooper that they will accelerate process of foreclosure if I dont pay the amount is due. I told them I missed a payment due to a scam mortgage company nameXXXX XXXX XXXX  XXXX  that they approved me and payment will be {$920.00} a month and I was so excited and they need {$1500.00} to process paperwork and I sent {$1500.00} to them and that was one of my payment to Mr Cooper now, no contact with this mortgage, there is not working so I made a complaint to Federal Rate Commissioner to try to get my money back.","date_sent_to_company":"2019-11-20T20:00:28.000Z","issue":"Struggling to pay mortgage","sub_product":"Other type of mortgage","zip_code":"22191","tags":"Older American, Servicemember","has_narrative":true,"complaint_id":"3444847","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Mr. Cooper Group Inc.","date_received":"2019-11-20T19:21:16.000Z","state":"VA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I just made a payment of XX/XX/2019 now I am still two months behind but I received a letter from Mr Cooper that they will <em>accelerate</em> <em>process</em> of foreclosure if I dont pay the amount is due."]},"sort":[13.245445,"3444847"]},{"_index":"complaint-public-v1","_id":"2880751","_score":13.234056,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I do not have a signed contract nor any contract with Accelerated Financial SO. I have never done business with this company. I am not liable for collection from this debt from XXXX XXXX XXXX. I am not responsible for this debt with Accelerated Financial SO.","date_sent_to_company":"2018-04-19T23:46:21.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"777XX","tags":null,"has_narrative":true,"complaint_id":"2880751","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Accelerated Financial Solutions, LLC","date_received":"2018-04-19T23:16:50.000Z","state":"TX","company_public_response":null,"sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["I do not have a signed contract nor any contract with <em>Accelerated</em> Financial SO. I have never done business with this company. I am not liable for collection from this debt from XXXX XXXX XXXX. I am not responsible for this debt with <em>Accelerated</em> Financial SO."],"company":["<em>Accelerated</em> Financial Solutions, LLC"]},"sort":[13.234056,"2880751"]},{"_index":"complaint-public-v1","_id":"5172068","_score":13.169878,"_source":{"product":"Debt collection","complaint_what_happened":"I received a collection on a debt from Accelerated Portfolio Inc for a debt they said I owed. I disputed the debt with the debt collector asking for additional information confirming it was my debt. I dont recall hearing back from that debt collector. Months hater I receive a letter from another debt collector for the same debt but this debt collector added the debt to my credit report without allowing me to dispute with them. They are saying they are collecting a debt I owe to Accelerated Portfolio Inc. I dont have a debt with Accelerated Portfolio Inc and this shouldve never been added to my credit report as a collection without allowing me to dispute the debt.","date_sent_to_company":"2022-02-01T18:13:47.000Z","issue":"Written notification about debt","sub_product":"Payday loan debt","zip_code":"95838","tags":null,"has_narrative":true,"complaint_id":"5172068","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"Accelerated Portfolio, Inc.","date_received":"2022-02-01T18:13:44.000Z","state":"CA","company_public_response":null,"sub_issue":"Didn't receive notice of right to dispute"},"highlight":{"complaint_what_happened":["They are saying they are collecting a debt I owe to <em>Accelerated</em> Portfolio Inc. I dont have a debt with <em>Accelerated</em> Portfolio Inc and this shouldve never been added to my credit report as a collection without allowing me to dispute the debt."],"company":["<em>Accelerated</em> Portfolio, Inc."]},"sort":[13.169878,"5172068"]},{"_index":"complaint-public-v1","_id":"6555793","_score":13.142455,"_source":{"product":"Mortgage","complaint_what_happened":"I applied and was granted a construction loan with Wachovia ( now Wells Fargo ) The cabin was being finished with the construction to perm loan and I was notified that XXXX XXXX was not accepting any construction loans and the loan was accelerated. \nI spoke with the construction department and hired an attorney but the loan was accelerated and the cabin was foreclosed.","date_sent_to_company":"2023-02-10T20:56:23.000Z","issue":"Applying for a mortgage or refinancing an existing mortgage","sub_product":"Conventional home 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