{"took":133,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":467,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"5674407","_score":21.674818,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/2022 I tried to open a CITI checking account online. It was pending presumably because of a fraud alert I have with the credit reporting agencies. It took 3 weeks before a CITI employee tried to contact me to verify my identity. They left a voicemail with instructions on how to contact their fraud department except that the instructions are incorrect as every time I call I am diverted to CITI 's general customer service dept who has proven absolutely useless in being able to connect me to the fraud department. \n\nInstead of asking customers to enter their SSN ( which is unrecognized in my case because I don't yet have an account with them ) CITI needs to have the customers enter the file # because that is what is in their system. \n\nI have called CITI 's so called executive response team several times and they have also been unable to connect me to the proper dept. Absolutely the worst and most frustrating customer \" service '' experiences I have ever had.","date_sent_to_company":"2022-06-15T22:24:18.000Z","issue":"Opening an account","sub_product":"Checking account","zip_code":"98109","tags":null,"has_narrative":true,"complaint_id":"5674407","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2022-06-15T22:08:08.000Z","state":"WA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Unable to open an account"},"highlight":{"complaint_what_happened":["They left a voicemail with instructions on how to contact their <em>fraud</em> department except that the instructions are incorrect as every time I call I am diverted to CITI 's general <em>customer</em> <em>service</em> <em>dept</em> who has proven absolutely useless in being able to connect me to the <em>fraud</em> department."]},"sort":[21.674818,"5674407"]},{"_index":"complaint-public-v1","_id":"7329350","_score":21.062227,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"In XXXX of XXXX, XXXX, a domain and website hosting company, falsely stated and advertised through their chat customer service and through their online account that they could renew a domain and XXXX falsely advertised that they could provide 1 ). Hosting and 2 ). Privacy & Protection for the domain. After purchasing their falsely advertised services and XXXX not renewing the domain and not being able to provide the services that they falsely advertised they could provide, I contacted them for a refund. \n\nXXXX did not deny that they had not provided any services even though they had charged me {$260.00} on XXXX XXXX. XXXX also did not deny that they could not even provide the services. Still, XXXX failed to provide a refund. \n\nA credit card dispute was initialed on XXXX XXXX with the Chase Credit Card Dispute Dept. Attached are documentation of the dispute initiation, documentation of the complete initial submitted dispute information, and a letter sent to the Chase Credit Card Dispute Dept. on XXXX XXXX requesting that they properly process this credit card dispute. \n\nDuring the processing of this dispute, the Chase Credit Card Dispute Dept. failed to mail any information to me regarding the dispute except for short basic generic form responses with essentially no real information in regard to the dispute. \n\nA representative from the Chase Credit Card Dispute Dept. called but did not say they were calling from the Chase Credit Card Dispute Dept. and did not say why they were calling, making it appear to be a spam call and not from Chase. \n\nThe Chase Credit Card Dispute Dept. failed to inform me of anything in regard to the processing of the dispute and I only found out that they did not follow-up on the dispute because I saw a reversal of the dispute credit on my credit card account. \n\nThe Chase Credit Card Dispute Dept. failed to inform me that they put some limited information regarding the dispute online, accessible by clicking through menu items online. \n\nThe information that the Chase Credit Card Dispute Dept. put online was just basic status information and did not contain the detailed dispute information that credit card dispute departments normally forward to their customers as a normal part of the dispute process. \n\nThe Chase Credit Card Dispute Dept. failed to forward the response from the merchant. \n\nI had to contact the Chase Credit Card Dispute Dept. to try to obtain information that they should have provided to me as part of the dispute process. \n\nWhen I contacted the Chase Credit Card Dispute Dept. on XXXX XXXX, they told me that the Chase Credit Card Dispute Dept. had closed the dispute and failed to follow-up on the dispute. \n\nThe Chase Credit Card Dispute Dept. had failed to allow me an opportunity to respond to the merchants response. \n\nI asked that Chase reopen the dispute and follow-up on the dispute. \n\nI was asked to fax additional information to the Chase Credit Card Dispute Dept., even though they had never provided a copy of the response from the merchant. \n\nI asked for information on the merchants response, as the merchant had never provided the services, so, obviously, there should be a refund. \n\nThe Chase Credit Card Dispute Dept. gave me very little information and they could not explain why they had not obtained a refund when the merchant had never provided any services. \n\nI requested that the Chase Credit Card Dispute Dept. send me the response from the merchant. The representative said that she would request that the response be given to me and said that it would be available online in 48 hours. ( It wasnt. ) The Chase Credit Card Dispute Dept. representative could not explain why Chase did not and does not send a copy of the merchants response to their credit card customer as a normal part of the dispute process. \n\nThe Chase Credit Card Dispute Dept. still failed to timely provide a copy of the merchants response to the initiated dispute. \n\nI provided and faxed additional information to the Chase Credit Card Dispute Dept. on XXXX XXXX, shortly before their stated deadline, even though they still never provided a copy of the merchants response that they were asking me to address. \n\nOn XXXX XXXX, I contact the Chase Credit Card Dispute Dept. again to ensure that they were following-up on the dispute, and the representative could not answer hardly any of my questions and was only able to say that they would provide an update in 15 days. \n\nI then also contacted the Chase Fraud Dept. on XXXX XXXX, since the merchant was apparently not agreeing to a refund, even though they had not provided any services and were attempting to take funds when they could not provide any services. \n\nThe Chase Fraud Dept. representative put me on hold and contacted the dispute team. She then got back to me and assured me that the dispute department would follow-up on the dispute and get a refund since the merchant had not provided any services and since the merchant was trying to offer and charge people for services that they could not provide. She said that she was making notes on the account. \n\nI did not hear back from the Chase Credit Card Dispute Dept. \n\nThen, on XXXX XXXX, I received an email from the merchant saying that I had been charged again. \n\nWithout any notice to me, the Chase Credit Card Dispute Dept. had put a short status on the online account ( underneath menus ) that stated that they did not follow-up on the dispute and had just simply closed the dispute, even though the merchant had never provided any services, and despite that fact that it appears that the merchant is trying to intentionally defraud people and despite the fact that I was told by their fraud dept. that they would follow-up on the dispute and make sure that I received a refund. \n\nThe Chase Credit Card Dispute Dept. failed to follow standard, normal, basic procedures in processing this dispute. \n\nThe Chase Credit Card Dispute Dept. failed to communicate information to us, as their customer, in regard to this dispute. \n\nThe Chase Credit Card Dispute Dept. failed to even provide documentation from the merchant to me before deciding not to follow-up on the dispute.\n\nThe Chase Credit Card Dept. failed to obtain a refund for the charged amount, even though the merchant never provided services.\n\nI have never before seen a Credit Card Dispute Dept. that doesnt even take basic steps to follow-up on a Credit Card dispute. \n\nI have never before seen a Credit Card Dispute Dept. that fails to communicate basic information to their customer.\n\nI have never before seen a Credit Card Dispute Dept. that can not obtain a refund when the merchant never provided the services.\n\nI have never before seen a Credit Card Dispute Dept. that doesnt care if a merchant is very apparently trying to defraud people.\n\nI have never before seen a Credit Card Dispute Dept. that so obviously has no regard for the interests of their customers. \n\nThe Chase Credit Card Dispute Dept. failed to follow-up on this dispute, despite the fact that the merchant had not provided services and a refund is due. \n\nThis was an easy dispute. There were no services provided by the merchant. The merchant does not ( and can not ) dispute this. The merchant never provided nor made available any services. There is nothing to pay for. It is fraud on the part of the merchant to not provide a refund. \n\nThere is nothing for them to charge for. They have provided nothing. \n\nIt is extremely poor for Chase not to provide personnel who can handle such an easy dispute. It is extremely poor for Chase to allow their customers to be defrauded. \n\nAs stated, the Chase Credit Card Dispute Dept. failed to forward the information from the merchant, which is a standard part of the dispute process and the only way for them to get responses from their customer so that they can make sure to have all pertinent information in regard to the dispute. \n\nOnly after they erroneously closed the dispute and after I specifically requested the information from the merchant twice did they finally forward the response from the merchant. \n\nThe response from the merchant does not even address the fact that they did not provide any services. In other words, the merchant does not even deny that they did not provide the services. \n\nThe response from the merchant does not address any of the pertinent facts in regard to this dispute. Their response is just a canned response that they probably forward for all disputes that is just a copy of their terms and conditions. Their terms and conditions are irrelevant when they falsely advertised that they could provide services that they could not provide and they did not provide any services. \n\nIn addition, the fact that the merchant is trying to take money from people with false advertising of services through customers online accounts, and not provide a refund when they know that they falsely advertised and did not provide any services, constitutes illegal activity and fraud on the part of the merchant. \n\nIt is unbelievable that Chases Credit Card Dept. would let a merchant get away with fraud in regard to their customers accounts.","date_sent_to_company":"2023-07-31T19:57:25.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"22003","tags":null,"has_narrative":true,"complaint_id":"7329350","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2023-07-31T18:30:24.000Z","state":"VA","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["It is unbelievable that Chases Credit Card <em>Dept</em>. would let a merchant get away with <em>fraud</em> in regard to their <em>customers</em> accounts."]},"sort":[21.062227,"7329350"]},{"_index":"complaint-public-v1","_id":"5358764","_score":20.958487,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"Fraudulent charges of {$10000.00} over a period of 4 days with no communication from Citbank. \n\nCalled to dispute charges, they have credited the majority of the amount but still trying to get them to credit the interest charge of {$120.00}. \n\nHave been trying to get this resolved the last couple of months get transferred between customer service, fraud dept, security dept and now collections dept who tells me they can only collect the amount and get kicked back to the other departments with no solution in sight. I have spent hours on this as I want to close this acoount also. \n\nI am hoping you can help me with this issue.","date_sent_to_company":"2022-04-18T15:34:19.000Z","issue":"Fees or interest","sub_product":"General-purpose credit card or charge card","zip_code":"77007","tags":null,"has_narrative":true,"complaint_id":"5358764","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2022-03-23T22:16:41.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem with fees"},"highlight":{"complaint_what_happened":["Called to dispute charges, they have credited the majority of the amount but still <em>trying</em> to get them to credit the interest charge of {$120.00}. \n\nHave been <em>trying</em> to get this resolved the last couple of months get transferred between <em>customer</em> <em>service</em>, <em>fraud</em> <em>dept</em>, security <em>dept</em> and now collections <em>dept</em> who tells me they can only collect the amount and get kicked back to the other departments with no solution in sight. I have spent hours on this as I want to close this acoount also."]},"sort":[20.958487,"5358764"]},{"_index":"complaint-public-v1","_id":"7649954","_score":20.590239,"_source":{"product":"Credit card","complaint_what_happened":"Citibank aaadvantage credit card. Applied for the citi credit card, application declined but still receiving statements from citibank for annual membership fee for the card which was never issued. \n\nTried to work with customer service, fraud dept and other departments in last two months. Still the issue is unresolved.","date_sent_to_company":"2023-10-05T22:57:14.000Z","issue":"Fees or interest","sub_product":"General-purpose credit card or charge card","zip_code":"60532","tags":null,"has_narrative":true,"complaint_id":"7649954","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2023-10-05T22:47:14.000Z","state":"IL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem with fees"},"highlight":{"complaint_what_happened":["<em>Tried</em> to work with <em>customer</em> <em>service</em>, <em>fraud</em> <em>dept</em> and other departments in last two months. Still the issue is unresolved."]},"sort":[20.590239,"7649954"]},{"_index":"complaint-public-v1","_id":"14413732","_score":20.432816,"_source":{"product":"Credit card","complaint_what_happened":"XXXX XXXX XXXX XXXX XXXX, asked for records of the account my father had, he passed away and I am the personal representative for the estate, we have found fraud done by certain individuals and we needed records from this account because of this fraud. I have sent all the information they need and have spoken to many individuals many times including their customer service dept and the probate dept. I have written, emailed and called at least XXXX times. They keep telling me they will send but they do not. I have been trying to get the records since XXXX. \nThank you","date_sent_to_company":"2025-07-02T21:35:32.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"704XX","tags":null,"has_narrative":true,"complaint_id":"14413732","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2025-07-02T21:12:57.000Z","state":"LA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Other problem"},"highlight":{"complaint_what_happened":["XXXX XXXX XXXX XXXX XXXX, asked for records of the account my father had, he passed away and I am the personal representative for the estate, we have found <em>fraud</em> done by certain individuals and we needed records from this account because of this <em>fraud</em>. I have sent all the information they need and have spoken to many individuals many times including their <em>customer</em> <em>service</em> <em>dept</em> and the probate <em>dept</em>. I have written, emailed and called at least XXXX times."]},"sort":[20.432816,"14413732"]},{"_index":"complaint-public-v1","_id":"7395646","_score":20.266987,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"Hold put on t card for suspected fraud ; i verified my information and the transactions in question, but they wouldnt release my card because they said i didnt have my security questions set up, and told i couldnt call for another week Spent several hours in the phone trying to get this sorted out, being bounced between customer service and fraud dept many times","date_sent_to_company":"2023-08-14T13:52:57.000Z","issue":"Trouble using the card","sub_product":"Government benefit card","zip_code":"13090","tags":null,"has_narrative":true,"complaint_id":"7395646","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"KEYCORP","date_received":"2023-08-14T13:44:00.000Z","state":"NY","company_public_response":null,"sub_issue":"Trouble using the card to spend money in a store or online"},"highlight":{"complaint_what_happened":["Hold put on t card for suspected <em>fraud</em> ; i verified my information and the transactions in question, but they wouldnt release my card because they said i didnt have my security questions set up, and told i couldnt call for another week Spent several hours in the phone <em>trying</em> to get this sorted out, being bounced between <em>customer</em> <em>service</em> and <em>fraud</em> <em>dept</em> many times"]},"sort":[20.266987,"7395646"]},{"_index":"complaint-public-v1","_id":"1918657","_score":20.19563,"_source":{"product":"Credit card","complaint_what_happened":"I have been trying to resolve an American express fraud case since XXXX. I am hearing impaired and can`t hear the people that don`t speak my same language. I was told by an American express supervisor to ask for XXXX supervisor but they keep giving me someone I can`t understand even though I am XXXX and did what I was told to do. I keep getting rebilled for unauthorized charges and now they sent me a letter saying they can`t find the charge for XXXX.see attachments. It is clearly stall tactics so you will give up.I have tried repeatedly. some customer service reps say the fraud claim was not even filed yet I have letters from the fraud deptXXXX was supposedly blocked from billing me yet there it is XXXX/XXXX/XXXX. how do I know it isn`t an XXXX employee or American express employee frauding this card? it should not be this difficult to rsolve. I contacted the fraud dept via fax XXXX/XXXX/XXXX as I was told to do by XXXX an employee in the fraud dept. still no response","date_sent_to_company":"2016-05-10T13:59:53.000Z","issue":"Identity theft / Fraud / Embezzlement","sub_product":null,"zip_code":"447XX","tags":null,"has_narrative":true,"complaint_id":"1918657","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"AMERICAN EXPRESS COMPANY","date_received":"2016-05-10T13:59:52.000Z","state":"OH","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["It is clearly stall tactics so you will give up.I have <em>tried</em> repeatedly. some <em>customer</em> <em>service</em> reps say the <em>fraud</em> claim was not even filed yet I have letters from the <em>fraud</em> <em>dept</em>XXXX was supposedly blocked from billing me yet there it is XXXX/XXXX/XXXX. how do I know it isn`t an XXXX employee or American express employee <em>frauding</em> this card? it should not be this difficult to rsolve."],"issue":["Identity theft / <em>Fraud</em> / Embezzlement"]},"sort":[20.19563,"1918657"]},{"_index":"complaint-public-v1","_id":"3329856","_score":20.043137,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On Thursday XX/XX/XXXX I purchased 2 tickets to an event from a 3rd party who was selling tickets. I used XXXX through my Chase bank account to make the transaction for {$980.00} to any XXXX XXXX who supplied me with a driver 's license and a XXXX account under his name. After one day of silence and no correspondence I came to the realization I was being scammed. After calling my bank and reporting the fraud. Chase customer service and fraud Dept. Did not even try to help me recoupy funds. To have a service available from a bank and not have any type of protection from such things is a big disappointment. Further more not even trying to help someone that has been a chase customer for over 10 yrs is what disappoints me the most. XXXX should not be an option for true banking customers if there isn't anyway to protect it's customers from predatory scams and fraudulent behavior. Truly disappointed in Chase and it's customer to help rectify this situation.","date_sent_to_company":"2019-08-05T14:17:01.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"89123","tags":"Servicemember","has_narrative":true,"complaint_id":"3329856","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2019-08-05T13:54:49.000Z","state":"NV","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["After calling my bank and reporting the <em>fraud</em>. Chase <em>customer</em> <em>service</em> and <em>fraud</em> <em>Dept</em>. Did not even <em>try</em> to help me recoupy funds. To have a <em>service</em> available from a bank and not have any type of protection from such things is a big disappointment. Further more not even <em>trying</em> to help someone that has been a chase <em>customer</em> for over 10 yrs is what disappoints me the most."],"product":["Money transfer, virtual currency, or money <em>service</em>"],"issue":["<em>Fraud</em> or scam"]},"sort":[20.043137,"3329856"]},{"_index":"complaint-public-v1","_id":"3550032","_score":19.981533,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"On XX/XX/2020 and today XX/XX/2020 I tried to submit a compaint to XXXX online and also tried to contact the other 2 credit reporting agency 's. XXXX will not allow me online to view my report. I am submitting this complaint about XXXX XXXX XXXX XXXX. They reported that this account is delinquent. It is not delinquent. I have had many problems and issues with this card in regards to fraud that was done on the card months ago. I have spent numerous hours and days on the phone with them trying to resolve this dispute. I was constantly transferred back and forth from customer service to the fraud dept to investigations dept back to customer service etc. This has been an ongoing issue. However this card is NOT delinquent! I am upset at the fact that they reported this to the credit reporting agency 's and now my score dropped a huge amount. There is still a discrenpency with {$510.00} with this card that is still not corrected. This card has interest free till XXXX of XXXX. I expect to have the balance ( correct balance ) paid off before then so I do not have interest put on the whole balance. I am submitting this complaint for 2 reasons. My balance is wrong and I want that delinquent remark that was sent to the credit reporting agency 's corrected and removed.","date_sent_to_company":"2020-03-01T20:29:37.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"117XX","tags":null,"has_narrative":true,"complaint_id":"3550032","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2020-03-01T20:29:34.000Z","state":"NY","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I have spent numerous hours and days on the phone with them <em>trying</em> to resolve this dispute. I was constantly transferred back and forth from <em>customer</em> <em>service</em> to the <em>fraud</em> <em>dept</em> to investigations <em>dept</em> back to <em>customer</em> <em>service</em> etc. This has been an ongoing issue. However this card is NOT delinquent! I am upset at the fact that they reported this to the credit reporting agency 's and now my score dropped a huge amount."]},"sort":[19.981533,"3550032"]},{"_index":"complaint-public-v1","_id":"3550034","_score":19.949842,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"On XX/XX/2020 and today XX/XX/2020 I tried to submit a compaint to transunion online and also tried to contact the other 2 credit reporting agency 's. Transunion will not allow me online to view my report. I am submitting this complaint about XXXXXXXX XXXX XXXX XXXX. They reported that this account is delinquent. It is not delinquent. I have had many problems and issues with this card in regards to fraud that was done on the card months ago. I have spent numerous hours and days on the phone with them trying to resolve this dispute. I was constantly transferred back and forth from customer service to the fraud dept to investigations dept back to customer service etc. This has been an ongoing issue. However this card is NOT delinquent! I am upset at the fact that they reported this to the credit reporting agency 's and now my score dropped a huge amount. There is still a discrenpency with {$510.00} with this card that is still not corrected. This card has interest free till XXXX of XXXX. I expect to have the balance ( correct balance ) paid off before then so I do not have interest put on the whole balance. I am submitting this complaint for 2 reasons. My balance is wrong and I want that delinquent remark that was sent to the credit reporting agency 's corrected and removed.","date_sent_to_company":"2020-03-01T20:29:30.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"117XX","tags":null,"has_narrative":true,"complaint_id":"3550034","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2020-03-01T20:18:41.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I have spent numerous hours and days on the phone with them <em>trying</em> to resolve this dispute. I was constantly transferred back and forth from <em>customer</em> <em>service</em> to the <em>fraud</em> <em>dept</em> to investigations <em>dept</em> back to <em>customer</em> <em>service</em> etc. This has been an ongoing issue. However this card is NOT delinquent! I am upset at the fact that they reported this to the credit reporting agency 's and now my score dropped a huge amount."]},"sort":[19.949842,"3550034"]},{"_index":"complaint-public-v1","_id":"3982998","_score":19.889265,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"On my XX/XX/XXXX statement, there were three unauthorized charges by XXXX XXXX  XXXX on my Citibank credit card. The amounts were : {$380.00} ( XXXX ), {$110.00} ( XXXX ), {$180.00} ( XXXX ). \nUpon receiving the credit card statement, I went online to dispute the charge and was unable to. I immediately called Citibank to report the unauthorized charges. This was followed by a series of follow up calls : XXXX- Called 3 times. I was told I would have to pay the bill and they would submit it to a dispute dept. \n\nSecond call said charges would be submitted to fraud department since they were unauthorized. I would still have to pay the bill until the investigation was completed. \n\nThird time : spoke to XXXX, a customer service supervisor. She herself had difficulty clarifying my questions. She said I had been victim of fraud and would follow up with senior account manager. She would call me the next day by XXXX since she could not be connected to the correct department. She informed charges had been removed from my account, and I would not be liable for them. \n\nXX/XX/XXXX - Tried calling number for Fraud Department. Line was continuously disconnected. Gave up after 3rd attempt. \n\nCharges still on the credit card. \n\nXX/XX/XXXX - XXXX, Customer Service supervisor called to confirm charges were being investigated by Fraud dept. \n\nXX/XX/XXXX - charges still on CC. No notification from Fraud Dept to date XX/XX/XXXX - Spoke to Customer Service Representative who gave me the number of the security dept. She said they have not yet resolved the issue, but they are investigating and I am welcome to call them at any time. I informed her that I did not have a case number and, from my experience, they request a case number when I call. She informed me that they should give me a case number when I call. I asked if my old credit card number would be sufficient when calling them to which she responded Yes. I asked why the charges were still on my card. She reassured me that I would not be responsible for these charges. I asked how long it would take to resolve the matter since the credit card is due on the XXXX. She said, it might take one or two billing cycles, but I will not be responsible for the charges. \n\nXXXX - Call customer service number to inquire status of the investigation. Customer service representative informed me she could not help me with the issue, and I should direct my call to the Fraud Dept. I explained to her that the number for the Fraud Dept required a case number, which I did not have. She transferred me to the Fraud Dept. Fraud Dept representative informed me that the transactions were not considered fraudulent by Citibank since they recognized the merchant from the XXXX billing cycle. I told him I never received any communication from Citibank regarding the status of this investigation. I explained these were three new unauthorized charges and he said he would refer me to the dispute department. I was transferred to the dispute department. I spoke briefly o a dispute representative, who asked me additional questions. I waited on the phone until call was terminated.","date_sent_to_company":"2020-12-01T16:08:30.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"109XX","tags":null,"has_narrative":true,"complaint_id":"3982998","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2020-12-01T15:28:37.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Card was charged for something you did not purchase with the card"},"highlight":{"complaint_what_happened":["XX/XX/XXXX - <em>Tried</em> calling number for <em>Fraud</em> Department. Line was continuously disconnected. Gave up after 3rd attempt. \n\nCharges still on the credit card. \n\nXX/XX/XXXX - XXXX, <em>Customer</em> <em>Service</em> supervisor called to confirm charges were being investigated by <em>Fraud</em> <em>dept</em>. \n\nXX/XX/XXXX - charges still on CC. No notification from <em>Fraud</em> <em>Dept</em> to date XX/XX/XXXX - Spoke to <em>Customer</em> <em>Service</em> Representative who gave me the number of the security <em>dept</em>."]},"sort":[19.889265,"3982998"]},{"_index":"complaint-public-v1","_id":"11535070","_score":19.834127,"_source":{"product":"Debt collection","complaint_what_happened":"Called XXXX XXXX customer service and stated that I seen on my credit report from a collection agency that there was a {$130.00} bill. The representative stated that the bill was for internet services. As I explained the bill was not mine and representative then stated there also was a wireless account in my name. The representative stated the name on the account was XXXX XXXX. I explained that was not my name. The representative tried to get me to give my name so I can correct it. I refused began to ask more questions about the wireless acct rep had to transfer me to that dept. once transferred the representative asked what my name was I stated and the reason why but the representative also corrected my name on the acct and stated the name was incorrect at first. I began to fuss and asked for fraud dept and was upset rep changed it when I stated it was incorrect and I didnt want it corrected I wanted the information and fraud dept. Spoke with fraud they stated the account was valid due to social used and that they had the incorrect name. Which was still reported inaccurate to the credit bureau","date_sent_to_company":"2025-01-16T05:22:57.000Z","issue":"Attempts to collect debt not owed","sub_product":"Telecommunications debt","zip_code":"708XX","tags":null,"has_narrative":true,"complaint_id":"11535070","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Kriya Capital, LLC","date_received":"2025-01-16T05:09:57.000Z","state":"LA","company_public_response":null,"sub_issue":"Debt was result of identity theft"},"highlight":{"complaint_what_happened":["Called XXXX XXXX <em>customer</em> <em>service</em> and stated that I seen on my credit report from a collection agency that there was a {$130.00} bill. The representative stated that the bill was for internet <em>services</em>. As I explained the bill was not mine and representative then stated there also was a wireless account in my name. The representative stated the name on the account was XXXX XXXX. I explained that was not my name. The representative <em>tried</em> to get me to give my name so I can correct it."]},"sort":[19.834127,"11535070"]},{"_index":"complaint-public-v1","_id":"3097439","_score":19.761967,"_source":{"product":"Checking or savings account","complaint_what_happened":"I am unable to access all my accounts ; savings and credit card. They locked my accounts without informing what the issue was. I called the customer service a few times and directed me to the security team department, but to my surprise, the Dept is only open M-F XXXX  to XXXX.I spent HOURS to call the security team department, while at work, with NO luck. Finally, I had to give up and so I called the customer service number again and requested to talk to the Manager but AGAIN, they told me that I had to talk to Security dept since that the dept the only one with access to unlock my account, not even their manager.  They also said that the sec dept had very high call volumes and the wait is long and to try calling them early morning. So, the next day, which is today, I called them exactly at XXXX ET and waited for 1 hour without no one still answering the phone. Its been over a week and I still dont have the access to my account! Me too, as other people stated with the same exact issue, concerned about the possibility of fraud and my credit rating.","date_sent_to_company":"2018-12-11T19:14:24.000Z","issue":"Managing an account","sub_product":"Savings account","zip_code":"770XX","tags":null,"has_narrative":true,"complaint_id":"3097439","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"HSBC NORTH AMERICA HOLDINGS INC.","date_received":"2018-12-11T18:48:36.000Z","state":"TX","company_public_response":null,"sub_issue":"Problem accessing account"},"highlight":{"complaint_what_happened":["I called the <em>customer</em> <em>service</em> a few times and directed me to the security team department, but to my surprise, the <em>Dept</em> is only open M-F XXXX  to XXXX.I spent HOURS to call the security team department, while at work, with NO luck. Finally, I had to give up and so I called the <em>customer</em> <em>service</em> number again and requested to talk to the Manager but AGAIN, they told me that I had to talk to Security <em>dept</em> since that the <em>dept</em> the only one with access to unlock my account, not even their manager."]},"sort":[19.761967,"3097439"]},{"_index":"complaint-public-v1","_id":"6051799","_score":19.618309,"_source":{"product":"Checking or savings account","complaint_what_happened":"Received statement from XXXXXXXX XXXX  indicating someone was trying to purchase an item for XXXX, not authorized. So I called XXXX and was told to call customer service number on the back of my card and asked for the fraud dept. I was connected to a person XXXX XXXX in the fraud dept., he said someone was trying to get money out of my saving acc. and we have to take the money out so they can't get it. So he advised a money transfer of XXXX to a company called XXXX XXXX XXXX in XXXX, NY so my bank did a transfer to that company. The man called XXXX XXXX from XXXX XXXX fraud dept. said he was making a folder and we would get this money back when things cool down. Then we learned the whole thing was a scam and asked the bank to do a wire recall to stop the transaction. The bank said it could be done. yesterday I received a letter from XXXX XXXX saying the case was closed as the holding bank would not return the money. Now I learned the holding bank may have been Capital One in the NY area. Hope you can help","date_sent_to_company":"2022-12-05T17:29:45.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Savings account","zip_code":"070XX","tags":"Older American, Servicemember","has_narrative":true,"complaint_id":"6051799","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2022-10-05T15:53:29.000Z","state":"NJ","company_public_response":null,"sub_issue":"Transaction was not authorized"},"highlight":{"complaint_what_happened":["Received statement from XXXXXXXX XXXX  indicating someone was <em>trying</em> to purchase an item for XXXX, not authorized. So I called XXXX and was told to call <em>customer</em> <em>service</em> number on the back of my card and asked for the <em>fraud</em> <em>dept</em>. I was connected to a person XXXX XXXX in the <em>fraud</em> <em>dept</em>., he said someone was <em>trying</em> to get money out of my saving acc. and we have to take the money out so they can't get it."]},"sort":[19.618309,"6051799"]},{"_index":"complaint-public-v1","_id":"5172942","_score":19.605225,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/XXXX my debt card was denied at the store. The clerk told me the error message said fraud. I immediately tried to log into my bank app and was denied access. I called the customer service number on my card and was told my accounts were frozen and set to close by the demarketing dept. They said my relationship with TD bank was being terminated. When I asked why they said they didn't know and I should contact demarking. I called them XX/XX/XXXX @ XXXX. They ask to leave a voicemail and will return your call in 24-48 hours. I have left MANY messages and called customer service MANY times in the following days. On XX/XX/XXXX @ XXXX, I went into a branch ( XXXX XXXX NJ ). They told me the same thing but said they would email the demarketing dept. On XX/XX/XXXX, the branch called and told me again the same thing with no further details. When I asked what I am supposed to do next in regards to gaining access to my funds, I was told I would have to wait to receive a letter in the mail in 7-10 business days. It is now day 6 of me not having access to my funds. I can not pay bills or receive my paycheck because of my locked accounts. At the branch and on the phone with customer service ( fraud dept ) I expressed that I was concerned because my husbands account at XXXX XXXX was compromised and fraud was committed via XXXX. XXXX XXXX told my husband that it was user error however they would try to recover the funds that seem to have went to some TD Bank account. I asked if this could possibly be related since my husband is a signer on one of my 7 accounts. They were not sure. Today, XXXX, I called customer service and learned that on XX/XX/XXXX, the day my account was frozen, someone tried to set up a XXXX profile. It was NOT me. Again I have NO idea why my accounts were frozen, what to do next, why I wasn't notified that someone other than myself accessed my account, there was been NO customer service. Instead of helping me, TD Bank is just trying to cut me off and I did NOTHING wrong. I am extremely upset. My mortgage payment is due today and my credit card bill is due XXXX. I have no way of paying them or depositing my paycheck. Every penny is currently locked. My checking, savings, and my XXXX childrens accounts. How can TD Bank treat a customer like this? I have been a customer since I am XXXX XXXX XXXX and was an employee of this company. I am so disgusted and upset.","date_sent_to_company":"2022-02-01T15:28:51.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"077XX","tags":null,"has_narrative":true,"complaint_id":"5172942","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TD BANK US HOLDING COMPANY","date_received":"2022-02-01T15:12:09.000Z","state":"NJ","company_public_response":null,"sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["At the branch and on the phone with <em>customer</em> <em>service</em> ( <em>fraud</em> <em>dept</em> ) I expressed that I was concerned because my husbands account at XXXX XXXX was compromised and <em>fraud</em> was committed via XXXX. XXXX XXXX told my husband that it was user error however they would <em>try</em> to recover the funds that seem to have went to some TD Bank account. I asked if this could possibly be related since my husband is a signer on one of my 7 accounts. They were not sure."]},"sort":[19.605225,"5172942"]},{"_index":"complaint-public-v1","_id":"3739531","_score":19.367165,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"i was sent a us bank reliacard in the mail. i have no idea why, as i am not on any govt benefits or unemployment. i suspect it is fraud. i called us bank fraud dept, and was told that they could not help me and my call was forwarded to a number that tried to get me to put in my social security number to activate the card. there is nothing on their menu for fraud. after sitting on the call on hold for over an hour, it was disconnected for no reason. called back in, and same thing happened again. around an hour on hold and then disconnected for no reason. so not only has someone potentially committed fraud in my name, the horrible customer service of the bank has no willingness to look into the matter. i have lost now 3 hours of my work day trying to deal with this mess.","date_sent_to_company":"2020-07-10T19:13:34.000Z","issue":"Problem getting a card or closing an account","sub_product":"Government benefit card","zip_code":"18201","tags":null,"has_narrative":true,"complaint_id":"3739531","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"U.S. BANCORP","date_received":"2020-07-10T19:06:20.000Z","state":"PA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Don't want a card provided by your employer or the government"},"highlight":{"complaint_what_happened":["an hour on hold and then disconnected for no reason. so not only has someone potentially committed <em>fraud</em> in my name, the horrible <em>customer</em> <em>service</em> of the bank has no willingness to look into the matter. i have lost now 3 hours of my work day <em>trying</em> to deal with this mess."]},"sort":[19.367165,"3739531"]},{"_index":"complaint-public-v1","_id":"10381863","_score":19.301504,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"My customer sent a $ XXXX wire transfer to Capital One for services to be provided by my company. Fraud Dept confirmed twice that my transferring of some of those funds to one of my accounts was not fraudulent and put the funds back into my account to proceed. On the third time, the Fraud Dept rep flagged the transaction, restricted my account for all withdrawals. At this point my customer is now requesting a Wire Transfer be sent back to her for the $ XXXX. I did request this to be done originally on XX/XX/XXXX, she again requested via an email and her bank, per the direction of Capital One, also sent a Hold Harmless Letter. The Wire Transfer still has not been sent back to the original sender. All of this action began with the refusals of the first XXXX wire transfers I tried to proceed with to further my transaction on XX/XX/XXXX & XX/XX/XXXX. I have confirmed these funds need to go back to the originator. There is nothing to investigate. My account had very little activity on it. This has caused me, XXXX XXXX XXXX to lose a new customer and to be threatened now with legal action because the funds are not being returned to her. I am getting conflicting communication from Capital One reps in the resolution dept. This needs to be settled NOW without further delay.","date_sent_to_company":"2024-10-08T19:14:22.000Z","issue":"Other transaction problem","sub_product":"International money transfer","zip_code":"774XX","tags":null,"has_narrative":true,"complaint_id":"10381863","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2024-10-08T18:41:30.000Z","state":"TX","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["My <em>customer</em> sent a $ XXXX wire transfer to Capital One for <em>services</em> to be provided by my company. <em>Fraud</em> <em>Dept</em> confirmed twice that my transferring of some of those funds to one of my accounts was not fraudulent and put the funds back into my account to proceed. On the third time, the <em>Fraud</em> <em>Dept</em> rep flagged the transaction, restricted my account for all withdrawals. At this point my <em>customer</em> is now requesting a Wire Transfer be sent back to her for the $ XXXX."],"product":["Money transfer, virtual currency, or money <em>service</em>"]},"sort":[19.301504,"10381863"]},{"_index":"complaint-public-v1","_id":"22122431","_score":19.28671,"_source":{"product":"Checking or savings account","complaint_what_happened":"Contacted US Bank Wire fraud dept XX/XX/year> @ XXXX to report a XXXX wire fraud that I was being scammed out of that money. Advised them of issue and gave them all information requested. Then later in the day I received a call from someone in the fraud dept around XXXX. She verified some information then said that someone would email me or someone from a branch would email me \" no harm letter '' to sign so that they could request the wire funds back from receiving bank. Of course time is of the essence in this situation so i called back to speak with wire fraud dept this morning and was advised such form would be mailed to me. Of course that was cause for alarm as that is not what was advised to me the day prior not to mention again time is of the essence in this situation to try and recover these funds to sending something in the mail us absurd. The customer service rep also could not even confirm if a letter or email had been sent. I then requested a manager. That manager basically just repeated information and said only the case manager could see that information and there was no way for me to speak to that person and that she would have to email them and ask them to call. Again all very frustrating when trying to get information and everything is vague and no one has answers and this is all very time sensitive.","date_sent_to_company":"2026-05-12T17:15:25.000Z","issue":"Managing an account","sub_product":"Other banking product or service","zip_code":"30180","tags":null,"has_narrative":true,"complaint_id":"22122431","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"U.S. BANCORP","date_received":"2026-05-12T17:03:32.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["Of course time is of the essence in this situation so i called back to speak with wire <em>fraud</em> <em>dept</em> this morning and was advised such form would be mailed to me. Of course that was cause for alarm as that is not what was advised to me the day prior not to mention again time is of the essence in this situation to <em>try</em> and recover these funds to sending something in the mail us absurd. The <em>customer</em> <em>service</em> rep also could not even confirm if a letter or email had been sent."],"sub_product":["Other banking product or <em>service</em>"]},"sort":[19.28671,"22122431"]},{"_index":"complaint-public-v1","_id":"2720019","_score":19.106916,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I have had several inquires on my credit file that are not mine, obviously they are fraud! I called the companies to have them removed with no results. I have also contacted the XXXX customer service dept and they keep telling me, they do not investigate these matters without a police report. I have tried calling the police where the inquires originated, unfortunately they say I need to be in their state to report this in person. I have seen my credit drop over 100 points because of this fraud action against me. I need some assistance at this point.","date_sent_to_company":"2017-11-03T15:14:15.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"35242","tags":null,"has_narrative":true,"complaint_id":"2720019","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SUNTRUST BANKS, INC.","date_received":"2017-11-03T15:00:04.000Z","state":"AL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit inquiries on your report that you don't recognize"},"highlight":{"complaint_what_happened":["I have had several inquires on my credit file that are not mine, obviously they are <em>fraud</em>! I called the companies to have them removed with no results. I have also contacted the XXXX <em>customer</em> <em>service</em> <em>dept</em> and they keep telling me, they do not investigate these matters without a police report. I have <em>tried</em> calling the police where the inquires originated, unfortunately they say I need to be in their state to report this in person."]},"sort":[19.106916,"2720019"]},{"_index":"complaint-public-v1","_id":"2719665","_score":19.080557,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I have had several inquires on my credit file that are not mine, obviously they are fraud! I called the companies to have them removed with no results. I have also contacted the XXXX customer service dept and they keep telling me, they do not investigate these matters without a police report. I have tried calling the police where the inquires originated, unfortunately they say I need to be in their state to report this in person. I have seen my credit drop over 100 points because of this fraud action against me. I need some assistance at this point.","date_sent_to_company":"2017-11-03T15:14:21.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"35242","tags":null,"has_narrative":true,"complaint_id":"2719665","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2017-11-03T15:14:17.000Z","state":"AL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit inquiries on your report that you don't recognize"},"highlight":{"complaint_what_happened":["I have had several inquires on my credit file that are not mine, obviously they are <em>fraud</em>! I called the companies to have them removed with no results. I have also contacted the XXXX <em>customer</em> <em>service</em> <em>dept</em> and they keep telling me, they do not investigate these matters without a police report. I have <em>tried</em> calling the police where the inquires originated, unfortunately they say I need to be in their state to report this in person."]},"sort":[19.080557,"2719665"]},{"_index":"complaint-public-v1","_id":"11535235","_score":18.93465,"_source":{"product":"Debt collection","complaint_what_happened":"Called XXXX XXXX customer service and stated that I seen on my credit report from a collection agency that there was a {$130.00} bill. The representative stated that the bill was for internet services. As I explained the bill was not mine and representative then stated there also was a wireless account in my name. The representative stated the name on the account was XXXX XXXX. I explained that was not my name. The representative tried to get me to give my name so I can correct it. I refused began to ask more questions about the wireless acct rep had to transfer me to that dept. once transferred the representative asked what my name was I stated and the reason why but the representative also corrected my name on the acct and stated the name was incorrect at first. I began to fuss and asked for fraud dept and was upset rep changed it when I stated it was incorrect and I didnt want it corrected I wanted the information and fraud dept. Rep did state to me that both accounts were opened together. Spoke with fraud they stated the account was valid due to social used and that they had the incorrect name. Which was still reported inaccurate to the credit bureau. I asked can I receive an itemized bill or contract. Rep stated it would be emailed within 2 business days. Days passed still no resolution.","date_sent_to_company":"2025-01-22T12:27:08.000Z","issue":"Attempts to collect debt not owed","sub_product":"Telecommunications debt","zip_code":"708XX","tags":null,"has_narrative":true,"complaint_id":"11535235","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SUNRISE CREDIT SERVICES, INC","date_received":"2025-01-16T05:23:59.000Z","state":"LA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Debt was result of identity theft"},"highlight":{"complaint_what_happened":["Called XXXX XXXX <em>customer</em> <em>service</em> and stated that I seen on my credit report from a collection agency that there was a {$130.00} bill. The representative stated that the bill was for internet <em>services</em>. As I explained the bill was not mine and representative then stated there also was a wireless account in my name. The representative stated the name on the account was XXXX XXXX. I explained that was not my name. The representative <em>tried</em> to get me to give my name so I can correct it."],"company":["SUNRISE CREDIT <em>SERVICES</em>, INC"]},"sort":[18.93465,"11535235"]},{"_index":"complaint-public-v1","_id":"2573698","_score":18.919113,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I have been a Bank of America credit card customer since the late XX/XX/XXXX. Until recently their service has been excellent, but this XX/XX/XXXX I had my credit card compromised. I was issued a new card by B of A and I destroyed my old one. But evidently, B of A did not close down the old card number, rather they left it active and fraudulent charges made on it rolled over to my new card. Now, this month, THREE MONTHS after the old card was supposedly deactivated by B of A, I have fourteen fraudulent charges show up on my statement from the old card number. After multiple phone calls to the B of A fraud line, I think I have it resolved but it took me five days, with a phone call and long waits on hold each day. I was given three incorrect numbers for the fraud dept. before finally getting the correct number. Even with that, I usually end up with a customer service person when I call it, rather than the fraud dept. and so get transferred and have to wait again and again. I have talked to no less than a dozen people while trying to remove the fraudulent charges. If this is happening to others, I wonder if B of A is scamming the cash flow by leaving charges on statements, then dragging their feet when resolving them for their customers. Or are they just extremely incompetent now? Either way, I am considering closing my account and getting a card through another bank. Very inconvenient and stressful, a big waste of time for me, the 'valued customer '.","date_sent_to_company":"2017-07-13T18:47:26.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"65203","tags":null,"has_narrative":true,"complaint_id":"2573698","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2017-07-13T18:18:16.000Z","state":"MO","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["After multiple phone calls to the B of A <em>fraud</em> line, I think I have it resolved but it took me five days, with a phone call and long waits on hold each day. I was given three incorrect numbers for the <em>fraud</em> <em>dept</em>. before finally getting the correct number. Even with that, I usually end up with a <em>customer</em> <em>service</em> person when I call it, rather than the <em>fraud</em> <em>dept</em>. and so get transferred and have to wait again and again."]},"sort":[18.919113,"2573698"]},{"_index":"complaint-public-v1","_id":"4224916","_score":18.87647,"_source":{"product":"Debt collection","complaint_what_happened":"3 days ago, I received a notice from a debt collector, Convergent Outsourcing , Inc., XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX , WA XXXX. \nThe creditor is : XXXX XXXX - Client Account # :XXXX - Convergent Account # XXXX. \nThe notice states that I owe XXXX XXXX {$850.00}. I had NEVER heard of XXXX XXXX before I received this notice, nor have I EVER done business with them. \nI called Convergent who told me to call XXXX, which I did. I called XXXX Customer Service, XXXX, who told me to call the Fraud Dept. \nI tried to call XXXX Fraud Dept. ( 2 different times, 2 different phone # 's, XXXX and XXXX, that were provided ). I was on hold for 2 hours one day, 1 hour the second. A person never came on the phone. \nI called Convergent. They are putting this into a Fraud File. \nYesterday, XX/XX/17, I called XXXX Customer Center. They had no record of my SS #, and asked me to bring the letter to the branch. I've lived in Oklahoma 20+ years. There are no XXXX XXXX here. She then hung up on me. \nThis bank is very poorly run, and is NO, absolutely NO customer service. They need to be investigated. They, out of blue, declare that a person owes \" X '' amount of dollars, yet refuse to speak to the person they are attempting to fraud. \nI would appreciate it if you would look into this for me.","date_sent_to_company":"2021-03-18T16:28:14.000Z","issue":"Attempts to collect debt not owed","sub_product":"I do not know","zip_code":"74006","tags":"Older American","has_narrative":true,"complaint_id":"4224916","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Convergent Resources, Inc.","date_received":"2021-03-18T15:34:56.000Z","state":"OK","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["I called XXXX <em>Customer</em> <em>Service</em>, XXXX, who told me to call the <em>Fraud</em> <em>Dept</em>. \nI <em>tried</em> to call XXXX <em>Fraud</em> <em>Dept</em>. ( 2 different times, 2 different phone # 's, XXXX and XXXX, that were provided ). I was on hold for 2 hours one day, 1 hour the second. A person never came on the phone. \nI called Convergent. They are putting this into a <em>Fraud</em> File. \nYesterday, XX/XX/17, I called XXXX <em>Customer</em> Center. They had no record of my SS #, and asked me to bring the letter to the branch."]},"sort":[18.87647,"4224916"]},{"_index":"complaint-public-v1","_id":"4224965","_score":18.870367,"_source":{"product":"Debt collection","complaint_what_happened":"3 days ago, I received a notice from a debt collector, XXXX XXXX , XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX , WA XXXX. \nThe creditor is : Regions Bank - Client Account # XXXX - XXXX Account # XXXX. \nThe notice states that I owe Regions Bank {$850.00}. I had NEVER heard of Regions Bank before I received this notice, nor have I EVER done business with them. \nI called XXXX who told me to call Regions, which I did. I called Regions Customer Service, XXXX, who told me to call the Fraud Dept. \nI tried to call Regions Fraud Dept. ( 2 different times, 2 different phone # 's, XXXX and XXXX, that were provided ). I was on hold for 2 hours one day, 1 hour the second. A person never came on the phone. \nI called XXXX. They are putting this into a Fraud File. \nYesterday, XX/XX/17, I called Regions Customer Center. They had no record of my SS #, and asked me to bring the letter to the branch. I've lived in XXXX  XXXX years. There are no Regions Banks here. She then hung up on me. \nThis bank is very poorly run, and is NO, absolutely NO customer service. They need to be investigated. 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The company was hacked, and we were giving XXXX XXXX to protect our information. \n\nI trusted the company, so I allowed them access to my checking account. The people from XXXX XXXX then withdrew {$29000.00} from my account. I immediately hung up the phone and contacted Bank of America 's Fraud Dept. BOA took my information and started the investigation. I was instructed by BOA to sign into XXXX and complete a complaint form. The next day, a detective from the XXXX XXXX police department contacted me and took my information. \n\nFor over 60 days, I contacted BOA Fraud Dept once a week. I never spoke to a supervisor. I spoke to customer service rep every time I called. I was always told they are still investigating my claim and they had a lot of other claims they were working on. \n\nFinally, after 65 plus days, a customer service rep informs me that BOA Fraud Dept can't get the money back and they claim was closed. They were contacted within an hour of the event and should have been able to stop the fraud. In the past week, my debit card has had someone trying to make charges to it 5 times. This is after BOA issued me a new card. 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In the past week, my debit card has had someone <em>trying</em> to make charges to it 5 times. This is after BOA issued me a new card. 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