{"took":140,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":11,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"20100874","_score":36.197792,"_source":{"product":"Checking or savings account","complaint_what_happened":"Reference Original Complaint # : XXXX Wells Fargo has NOT resolved this issue nor have they provided any explanation for the defamatory and discriminatory treatment. \n\nXXXX XXXX : Wells Fargo Bank , N.A . \nBranch locations involved : XXXX XXXX XXXX XXXX, XXXX, XXXX  XXXX XXXX XXXX XXXX XXXX Date of incident : XX/XX/year> Summary of Complaint I am filing this complaint due to Wells Fargo Bank, N.A.s refusal to release {$3000.00} of my fully cleared, verified funds, along with misleading and defamatory implications of fraud, and emotional and financial harm caused by their actions at XXXX XXXX XXXX XXXX branch locations. The banks conduct appears to violate federal protections against unfair, deceptive, and abusive acts and practices ( XXXX ). \n\nDescription of the Issue On XX/XX/year>, I deposited a check via mobile deposit. Wells Fargo released : {$2500.00} immediately, and {$1200.00} on XX/XX/XXXX On XX/XX/XXXX, XXXX XXXX XXXX app showed an available balance of {$3100.00}, with : No holds, No fraud alerts, No restrictions on the account. \n\nDespite this, Wells Fargo refused to allow me to withdraw {$3000.00} at two different branches, even though I provided valid identification and passed Wells Fargos Tap authentication multiple times. \n\nBranch # XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX  At this branch, the teller acknowledged that the funds were available but stated the system displayed the message : Not recommended to proceed with transaction. \nThe teller offered a cashiers check but the manager refused to release my funds and told me to use the ATMwhich has a {$1000.00} limit, preventing me from accessing the full amount needed. \n\nBranch # XXXX XXXX XXXX XXXX XXXX XXXX At the second branch, the manager verified the check had cleared and confirmed the funds were available. However, he refused to release the funds and said : Someone is going to be accountable for that {$3000.00} and its not going to be me. \nWhen I asked if he was implying fraud, he shrugged and gestured maybe in front of other customers, which was humiliating and defamatory. \nHe again insisted I use the ATM. I withdrew {$1000.00}, using the same authentication that the tellers claimed was insufficient. \n\nCustomer Service and Fraud Department Responses I contacted Wells Fargos : Customer Service Fraud Department Claims Department All three confirmed : There were no fraud alerts There were no system holds Tap authentication is valid for teller withdrawals There was no reason my withdrawal should have been denied No department could explain the system message or the refusal to release my funds. The Wells Fargo Executive team refused to provide any explanation after I filed my original complaint with the CFPB. They stated their \" risk assessment procedures '' were used correctly, but refused to provide any information about the risk they assessed or standards for assessing risks when clients are in front of them with valid ID and funds available. It has to be discriminatory practices.","date_sent_to_company":"2026-03-09T18:58:04.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"27518","tags":null,"has_narrative":true,"complaint_id":"20100874","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2026-03-09T18:50:57.000Z","state":"NC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["Customer Service and <em>Fraud</em> <em>Department</em> Responses I contacted <em>Wells</em> <em>Fargos</em> : Customer Service <em>Fraud</em> <em>Department</em> Claims <em>Department</em> All three confirmed : There were no <em>fraud</em> alerts There were no system holds Tap authentication is valid for <em>teller</em> withdrawals There was no reason my withdrawal should have been denied No <em>department</em> could explain the system message or the refusal to release my funds."],"company":["<em>WELLS</em> <em>FARGO</em> & COMPANY"]},"sort":[36.197792,"20100874"]},{"_index":"complaint-public-v1","_id":"2999786","_score":31.302921,"_source":{"product":"Checking or savings account","complaint_what_happened":"Wells Fargo Blocks my bank Account so XXXX XXXX Wont work XXXX XXXX may Work fore 98 % Of Wells Fargo Customers and Wells Fargo Block XXXX XXXX use fore Anyone the bank Docent Like Wells Fargo Block me making XXXX XXXX Money transfers then Wells Fargo Says that Wells Fargo is not responsible fore 3rd Party Bank Machines that dont work with My bank Account that is Blocked by Wells Fargo and XXXX XXXX may Work fore 98 % of Wells Fargo Customers 4 years Im a XXXX in Foreign Countries like XXXX is {$110.00} Dollars max ATM Withdrawal with {$10.00} Dollars in bank Fees and XXXX XXXX Transfer transfer {$2500.00} dollars fore {$6.00} XXXX XXXX Askes fore my Online Banking Wells Fargo User name & Password Wells Fargo Denied then 5 Minutes later the XXXX XXXX Transaction works with XXXX XXXX I enter my XXXX XXXX Online User Name and password and XXXX XXXX Works I contacted XXXX XXXX says Wells Fargo is Blocking the XXXX XXXX Transaction is Blocked by Wells Fargo is what XXXX XXXX Customer Service told me XXXX XXXX 500000 Agent locations worldwide XXXX XXXX probably Work with All Countries online Banking and XXXX XXXX docent work fore me because Wells Fargo Block my bank account almost all my Online banking is blocked by Wells Fargo I complained a Wells Fargo Bank Teller might have Robed me then Wells Fargo Fraud Department Refuse Two File the Complaint a Wells Fargo Bank teller Robed me and my only and Next 20 Trips Inside a Wells Fargo bank all of my 20 Cash Withdrawals a Bank Teller had two Verify me 3 years Wells Fargo Block my Wells Fargo Credit Card wont work with XXXX","date_sent_to_company":"2018-08-23T12:49:12.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"560XX","tags":null,"has_narrative":true,"complaint_id":"2999786","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2018-08-23T12:16:19.000Z","state":"MN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem making or receiving payments"},"highlight":{"complaint_what_happened":["me XXXX XXXX 500000 Agent locations worldwide XXXX XXXX probably Work with All Countries online Banking and XXXX XXXX docent work fore me because <em>Wells</em> <em>Fargo</em> Block my bank account almost all my Online banking is blocked by <em>Wells</em> <em>Fargo</em> I complained a <em>Wells</em> <em>Fargo</em> Bank <em>Teller</em> might have Robed me then <em>Wells</em> <em>Fargo</em> <em>Fraud</em> <em>Department</em> <em>Refuse</em> Two <em>File</em> the <em>Complaint</em> a <em>Wells</em> <em>Fargo</em> Bank <em>teller</em> Robed me and my only and Next 20 Trips Inside a <em>Wells</em> <em>Fargo</em> bank all of my 20 Cash Withdrawals a Bank <em>Teller</em> had two"],"company":["<em>WELLS</em> <em>FARGO</em> & COMPANY"]},"sort":[31.302921,"2999786"]},{"_index":"complaint-public-v1","_id":"4024562","_score":29.623274,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"A bank teller at the Wells Fargo XXXX XXXX Wells Fargo branch helped me file a complaint for a fraudulent wire transfer, as a result to a hack to my email account where the hacker impersonated one of my vendors and gave me fraudulent bank information in order to re-route a payment to them. The case was assigned to Mr. XXXX XXXX at the Wells Fargo Fraud division. I called every day for 2 1/2 weeks and the customer service people at the bank transferred me to a different online department every time and told me that they were still awaiting a resolution, but that they were optimistic as far as the outcome because the wire transfer was the result of a fraud. Every day I called, got transferred a few times, then got the same response and they told me to keep calling. Today I called again and the representative at Wells Fargo online wire transfers told me the case had been closed 10 days ago and that they would not recover my funds since the beneficiary 's bank had refused to refund the money. I have all my accounts with Wells Fargo and as a small business ( I own a small, woman-owned translation business in XXXX XXXX ) this affects me profoundly. The bank 's treatment of a valued customer is horrible. The stress and time I have invested in this is endless. Can you please do anything to help? It would be much appreciated.","date_sent_to_company":"2020-12-21T18:59:26.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"92130","tags":null,"has_narrative":true,"complaint_id":"4024562","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2020-12-21T18:51:09.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["A bank <em>teller</em> at the <em>Wells</em> <em>Fargo</em> XXXX XXXX <em>Wells</em> <em>Fargo</em> branch helped me <em>file</em> a <em>complaint</em> for a fraudulent wire transfer, as a result to a hack to my email account where the hacker impersonated one of my vendors and gave me fraudulent bank information in order to re-route a payment to them. The case was assigned to Mr. XXXX XXXX at the <em>Wells</em> <em>Fargo</em> <em>Fraud</em> division."],"issue":["<em>Fraud</em> or scam"],"company":["<em>WELLS</em> <em>FARGO</em> & COMPANY"]},"sort":[29.623274,"4024562"]},{"_index":"complaint-public-v1","_id":"2556889","_score":26.265486,"_source":{"product":"Checking or savings account","complaint_what_happened":"I, XXXX XXXX, had a joint account together with my mother and we were scammed through receiving a fraudulent check. My best friend asked if her boyfriend could deposit {$400.00} in her account so she could pay her rent. When the {$400.00} posted I XXXX the money to my friend, XXXX XXXX ; however, then I noticed {$2100.00} extra in my account. XXXX stated that her boyfriend deposited the extra money into the account for her. The funds were released from the bank within the same day, although I did not have any money to cover the personal check that was deposited not had ever had the money to cover the check. I withdrew the money and gave to XXXX and a week later the check was returned as a bad fraudulent check. It was found out through the bank that 7 other checks were returned in the same matter to Wells Fargo. XXXX agreed to give the money back to me and then deposited a {$3500.00} check in my account, which was also fraudulent. In the mist of all the confusion and disputing with the bank, Wells Fargo has been very uncooperative, rude, and disrespectful. I have disputed the checks on 3 different occasions and merely asking for the question to be answered on who deposited the checks? Although I bear some fault and being native and gullible, I believe this is a massive check scamming ring involving Wells Fargo bankers or tellers. A personal check should have never been allowed for same day withdrawal, especially from a college students account who did not and never had the funds to guarantee the check. I have been banking with Wells Fargo for over 4 years and even when I deposited a check from the IRS and had the money in my account, the check was still placed on a hold status. I truly believe that Wells Fargo is trying to cover up their wrongdoing and will not give me any information. They will not even advise at which branch the check was deposited. We are asking for the cameras to be pulled to verify who deposited the check, but to no avail. Each complaint I make gets closed and then when I remind them the original question has not been answered, they open another complaint with another department. The last department was with the check fraud claims department, XXXX XXXX at number XXXX. XXXX XXXX failed to return any calls until two weeks later and refused to answer any questions and then hung up the phone. He was very unprofessional and I am unsure of why you have claims or a fraud unit when the bank fails to properly investigate the claim. I have since filed a complaint with the XXXX Police regarding the matter. Again I am asking for Wells Fargo to properly investigate the claim and advise of who deposited the checks into my daughters account. To date, Wells Fargo continue to be uncooperative. The police officer had to submit a warrant to just find out the truth on who deposited the checks ; however now Wells Fargo is asking for an extension. They are delaying pulling the cameras as I believe the will see their own wrongdoing in the matter. Although this account started with me and my mother and all transactions were completed when we were on the account together, Wells Fargo will not even talk to my mother which whom they took the money from as I took her off the account, but she was on the account when the fraud took place and started the complaints.","date_sent_to_company":"2017-06-23T05:13:24.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"30294","tags":null,"has_narrative":true,"complaint_id":"2556889","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2017-06-23T00:59:21.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["Each <em>complaint</em> I make gets closed and then when I remind them the original question has not been answered, they open another <em>complaint</em> with another <em>department</em>. The last <em>department</em> was with the check <em>fraud</em> claims <em>department</em>, XXXX XXXX at number XXXX. XXXX XXXX failed to return any calls until two weeks later and <em>refused</em> to answer any questions and then hung up the phone."],"company":["<em>WELLS</em> <em>FARGO</em> & COMPANY"]},"sort":[26.265486,"2556889"]},{"_index":"complaint-public-v1","_id":"5403958","_score":24.981375,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I was going through a contentious divorce in XXXX, XXXX. I had to sell my house and my boat. I listed my boat on XXXX XXXX and was able to sell it online to a buyer from out of state, XXXX XXXX. XXXX sent me a Cashiers Check for {$95000.00} written on XXXX XXXX XXXX  ( I have a copy of the cashiers check ). I went into Wells Fargo on XX/XX/XXXX to cash the check and have the money deposited into my checking account. I approached a teller at the Wells Fargo bank located on XXXX XXXX in XXXX, GA. I told the teller that the cashiers check was for a payoff on my boat and that I needed her to check the authenticity of the check to ensure that it was legitimate. She walked away and came back shortly after and verbally confirmed that the check was good. When I asked her when it was safe to wire the payoff for my boat, she said 24 hours. She just stated as long as the money shows in your account tomorrow you can wire the money. I followed her direction to a tee and as I was on my way out of town for business the next day, I stopped at a different branch of Wells Fargo ( Branch # XXXX ) to send two wires. One to XXXX XXXX bank in XXXX, SC four the payoff on the boat and another for {$12000.00} for transportation of my boat since the buyer lived out of state in Kentucky. I conducted the wire transfers and went about my business. \n\nTwenty four hours later and just before I was to leave for vacation, a large negative balance showed up on my account. I immediately called my bank who redirected me to the Wells Fargo Fraud Division. I called and spoke to XXXX, who immediately started accusing me of wrongdoing. She stated that the check was voided and had void all over the check and verified that this was a fraudulent check. She directly accused me of the fraud. I asked her to stop, explained that all I did was sell my boat on a well known publication, that I received a cashiers check ( certified funds ) and that the teller at the Wells Fargo bank told me was good after I asked her to verify it, and that she said it was completely OK to wire money off the account the next day as long as the money showed in my checking account, which it did. Being a consumer and knowing nothing about the process, I just did as I was instructed by a banking professional. I also asked her why the teller would have stated a cashiers check with a VOID watermark would not have been caught by them and stopped since they are supposed to be trained for this? She had no answer. It was only then that XXXX backed off and stated that she would be my sole contact and that she would work with me to resolve the issue. I had already instructed the lien holder on the boat, XXXX XXXX, to release the title on my boat to the buyer. When I called XXXX XXXX, they confirmed that they had received the payoff from Wells Fargo and released the title to the buyer the day the day before. \n\nI cancelled my vacation and began trying to help Wells Fargo with the mess they created. I called the XXXX XXXX bank that the cashiers check was drawn on in XXXX, KY and spoke to XXXX XXXX who, within 30 seconds of describing the check verified over the phone that this was not one of their cashiers checks. When I asked him why Wells Fargo didnt verify the check when I asked them to and why they said it was fine to wire money off of my account within 24 hours, he couldnt believe it. He stated that even at their bank there are strict guidelines that must be followed to verify the authenticity of the check and that a wire off of a cashiers check is a minimum of 4 days. He couldnt believe the direction that Wells Fargo had given me, specifically for a check that large. It is important to note that to date, not one individual from Wells Fargo has ever asked for the phone number or any other information from the fraudulent buyer. Due to the aggressive behavior from XXXX in the fraud department, I also called the XXXX XXXX Police department and opened up a complaint against Wells Fargo for giving me bad information, being aggressive with false accusations, and to protect myself for any future aggression from the bank. It took Wells Fargo several days to implement a reverse wire request and they were able to recoup the transportation fee of {$12000.00} transportation fee. Since I still had the boat but the original title was gone, I had to file for a duplicate title with the South Carolina DNR. This took more time and money. I had to take 3 days of PTO at work because Wells Fargo had frozen and then closed my checking account, to open a new checking account, deposit some money into the new account with a different bank, and re-direct my paychecks and all future auto debits to come out of my new account. I also had to cancel a business trip to get this done. I stayed in touch with Wells Fargo and their fraud department as I filed for the duplicate title, re-listed my boat for sale, and waited for further direction from them. I then had a local man want to buy the boat for {$98000.00} but backed out because it now had a duplicate title. I now had to tell people that I had filed for the duplicate title but still had not received it. I eventually called the SC DNR and the woman told me they were backed up on titles for 4-6 months. I explained to her my situation and she kindly processed my duplicate title quickly. With the duplicate title finally in hand, I was able to finally sell the boat for {$75000.00} to a local buyer on the lake. \n\nI called the fraud department to let them know and I was told to deal directly with the branch manager at the XXXX location where I deposited the cashiers check. His name was XXXX XXXX. I went in to the branch to meet with XXXX at the nd of XXXX or beginning of XXXX and told him that I would work with Wells Fargo to settle my account and would pay them half of the {$75000.00}. This amount equated to the {$75000.00} that I received minus all of my expenses, including the {$23000.00} in lost profit for having a duplicate title instead of the original. It included the costs of my time off and cancelled vacations and business trips, none of which enthused my boss. I felt like splitting the difference was a legitimate and kind offer given what I had gone through at one of the most tumultuous times of my life with a divorce. All because a bank teller didnt do her job on a check for over $ XXXX even though I had specifically asked for her to verify it, which she said she did. My offer put both parties square on expenses and profit, with me having been put through the ringer for weeks fixing their mess. XXXX told me that he didnt have authorization to make the deal but he would call the Fraud Department and ask for approval and he assured me they would get back to me. No one called. Several weeks later I received a letter from Wells Fargo stating that they were treating my account as a charge off Credit. There was no mention in the letter of wanting any money back or that they would be in touch further to collect any money. I took this as Wells Fargo doing the right thing since this was 100 % their fault and by now, they had known all of the hoops that I had to jump through. I shortly thereafter retired from my company after 25 years. I went about my business mainly doing volunteer work and playing some golf when I received an attorney letter express delivery from an attorney of Wells Fargo demanding {$73000.00} in 30 days and threatening to sue me. I was absolutely blown away. I called the fraud department and collections department where I relived this nightmare all over again and I asked both for a copy of the charge off credit letter that they refused to send me a copy. All they said was I needed to contact their attorney. I have made two more offers now to try and settle this, including the original {$35000.00} and they have rejected this through my attorney, stating they want the entire {$73000.00}, even though they are 100 % at fault and after I have spent hours and hours on this online and on the phone. All because of their negligent training and lying to me about not only the cashiers check being good, but when it was OK to safely do the wire transfer. My attorney is currently dealing with their attorney and my last offer was {$35000.00} to be paid next spring now that I will be due XXXX final large payment from my company. I am now retired and on a fixed income and Wells Fargo doesnt seem to care. If they had just called me back like XXXX had said they would and not sent me a letter that 100 % made it appear like they were going to do the right thing and take accountability for their multiple mistakes, I would not have retired and then been able to work with them more on a settlement. I am no longer able to do that and even my latest offer of {$35000.00} next spring is going to eat into my retirement income unexpectedly. \n\nWells Fargo needs to be held accountable and expunge this {$73000.00} 100 %. They need to incorporate simple training for their employees that consist of simple control measures, up to and including doing what the customer asks and not lie to them. Wait until cashiers checks clear before advising clients that it is OK to wire money. This is what I would deem banking XXXX and as the branch manager at XXXX XXXX bank said, this is inexcusable and this would never happen at our bank.and were not near the size of Wells Fargo. \n\nPlease help me in holding Wells Fargo accountable for their multiple mistakes. They should absorb 100 % of the {$73000.00} here and if not, 99 % of it as this all could have been avoidedand simply avoided had they just done what I had asked of them and not lie to me. \n\nThank you!","date_sent_to_company":"2022-04-04T16:57:54.000Z","issue":"Fraud or scam","sub_product":"Traveler's check or cashier's check","zip_code":"296XX","tags":null,"has_narrative":true,"complaint_id":"5403958","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2022-04-04T15:21:47.000Z","state":"SC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["It is important to note that to date, not one individual from <em>Wells</em> <em>Fargo</em> has ever asked for the phone number or any other information from the fraudulent buyer. Due to the aggressive behavior from XXXX in the <em>fraud</em> <em>department</em>, I also called the XXXX XXXX Police <em>department</em> and opened up a <em>complaint</em> against <em>Wells</em> <em>Fargo</em> for giving me bad information, being aggressive with false accusations, and to protect myself for any future aggression from the bank."],"issue":["<em>Fraud</em> or scam"],"company":["<em>WELLS</em> <em>FARGO</em> & COMPANY"]},"sort":[24.981375,"5403958"]},{"_index":"complaint-public-v1","_id":"1610287","_score":24.549883,"_source":{"product":"Bank account or service","complaint_what_happened":"My daughter, XXXX XXXX, was hired by a XXXX, XXXX XXXX XXXX, as his administrative assistant. She had answered an add online and communicated via emails with the knowledge that he was to arrive in XXXX within a week 's time. One of her duties was to set up a new office in XXXX, Colorado. She was also to send money to an XXXX XXXX in Arizona via XXXX XXXX. Her employer was expected to arrive in XXXX on XXXX XXXX and then she would have her first meeting to discuss the office location. \nA cashier 's check arrived to her home to purchase equipment and pay the XXXX XXXX. She took the cashier 's check to Wells Fargo Bank and asked the Teller to cash the check. She proceeded to take a percentage of the money to XXXX XXXX and paid the XXXX XXXX. She is a college student and has no expertise in determining if a cashier 's check is good or bad. My daughter relied on the expertise of the Bank, Wells Fargo. She learned a few days later that the cashier 's check was fraudulent. \n\nShe contacted her employer and he said there must be a mistake. She never heard back from him so she filed a Police Report with the XXXX Police Department XXXX XXXX office. That police report is # XXXX. \nHer employer 's name is XXXX XXXX XXXX number : XXXXXXXXHis email address is XXXXXXXXThe complaint is directed toward Wells Fargo . My daughter had a Wells Fargo account and expected that the Bank would abide by their agreement that they made to her to protect her from fraud when she opened her account. Instead they treated her like a criminal and told her it was her responsibility to know that the cashier 's check was fraudulent. Our complaint is this : If the bank could not detect a fraudulent cashier 's check then how was my daughter ( a college student majoring in XXXX ) to know that the check was not good. Our complaint argues that the Bank is more culpable than my daughter. They have now threatened to ruin her credit and told her that she will never be able to get another bank account. Why? XXXX has already agreed that she will work to pay for the cashier 's check even though it was not her fraud. The bank is treating her like she is the bad guy and not the \" victim ''. \nWe argue that the bank should not destroy my daughter 's credit and name because she is the victim and the bank agreed to protect her from fraud and identity theft. At this point the bank has refused to accept the police report and is refusing to give my daughter time to pay for the check. \nIf the bank knew that there was a cashier 's check fraud then they should have advised my daughter to not cash the check and wait the time necessary to allow it to cash. \nMy daughter has been seriously traumatized by this event. The Bank should have assisted her when she brought in the Police Report and helped her to resolve this matter rather than treating her like a criminal. She has been protected all her life. Moving to XXXX to attend XXXX XXXX University was her first experience living alone away from her parents. Wells Fargo should apologize to my daughter and provide guidance and help in this matter.","date_sent_to_company":"2015-10-16T02:16:26.000Z","issue":"Making/receiving payments, sending money","sub_product":"Checking account","zip_code":"80918","tags":null,"has_narrative":true,"complaint_id":"1610287","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2015-10-16T02:16:25.000Z","state":"CO","company_public_response":"Company chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["She never heard back from him so she <em>filed</em> a Police Report with the XXXX Police <em>Department</em> XXXX XXXX office. That police report is # XXXX. \nHer employer 's name is XXXX XXXX XXXX number : XXXXXXXXHis email address is XXXXXXXXThe <em>complaint</em> is directed toward <em>Wells</em> <em>Fargo</em> . My daughter had a <em>Wells</em> <em>Fargo</em> account and expected that the Bank would abide by their agreement that they made to her to protect her from <em>fraud</em> when she opened her account."],"company":["<em>WELLS</em> <em>FARGO</em> & COMPANY"]},"sort":[24.549883,"1610287"]},{"_index":"complaint-public-v1","_id":"20142130","_score":24.350765,"_source":{"product":"Checking or savings account","complaint_what_happened":"I am filing this formal complaint against Wells Fargo regarding a pattern of gross negligence, procedural failures, and potential fraud by their employees that resulted in a total financial loss of {$61000.00} from an account for my XXXX mother. This account was formed for my mother by myself, sister and brother for her XXXX XXXX XXXX XXXX I was the only one that really accessed this account to pay her bills since I am the fiduciary for my mother. \n\nWells Fargo : Allowed a fraudulent wire transfer of {$48000.00} without a required signature. \n\nForged the necessary signature on that wire transfer application. \n\nFailed to initiate a timely wire recall due to negligent branch operations and misinformation. \n\nTerminated our banking relationship immediately after we reported the fraud. \n\nII. The Core Violations A. Failure to Follow Security Protocols & Forgery on Wire Transfer ( {$48000.00} ) On XX/XX/XXXX, my sister was victimized by a scam and instructed to wire {$48000.00} from my mothers account. \n\nThe Wells Fargo teller processing this wire transfer failed to get my sisters signature on the required form. He later contacted her at home, admitting he \" forgot '' her signature and asking her to return to the branch. \n\nWhen she returned on XX/XX/XXXX to sign the form, the same teller told her \" not to worry, it had all been taken care of. '' This indicates the bank forged my sisters signature on a federal wire application form. \n\nCritically, this form explicitly includes a warning near the signature line : \" I'm sure this isn't a scam, and I'd like to send my wire? '' The banks failure to present this form for signature bypassed the exact security protocol designed to alert victims of fraud. \nFurthermore, since this was such unusual activity on the account, the teller should have checked the account so he could see that she had never shown any activity on this account. The bank should have contacted me or my brother just to check since it was such unusual activity. \n\nB. Negligent Branch Operations & Failed Recall ( Additional Losses ) Additional fraudulent withdrawals of {$9000.00} and {$4000.00} occurred due to the same scam. \n\nOn XX/XX/XXXX ( Saturday ), immediately upon discovering the fraud, I attempted to initiate a wire recall. At the XXXX XXXX branch in XXXX, VA, the manager refused to process the recall, claiming their \" system was down. '' She instructed me to \" try later, '' knowing the branch was closing at XXXX \n\nSubsequent calls to Wells Fargos XXXX number provided conflicting information, with one representative falsely stating a recall must be done at a branch, while managers at the XXXX XXXX branch later confirmed this was untrue. \n\nThe banks subsequent closures ( due to weather ) and refusal to prioritize a \" fraud emergency '' ( XXXX ) meant the wire recall was not successfully initiated until weeks later, after I escalated the issue to the Executive Leadership Department XXXX This delay directly caused the recall to fail. \n\nC. Retaliation and Obstruction Immediately after I reported the fraud on XX/XX/XXXX, I was informed that, due to a \" business decision, '' our family would no longer be Wells Fargo customers, and all online access was immediately revoked. \n\nThis abrupt termination obstructed my ability to access necessary statements and documentation for the police and government agencies. I was repeatedly given conflicting timelines ( 24-48 hours vs. weeks ) regarding when I would get access to our own records. Finally after weeks, I was enabled the privilege to access my own personal accounts. \n\nThe bank also documented fraudulent notes claiming my brother had called, which he did not.\n\nIII. The Timeline ( Key Dates ) XX/XX/XXXX : Fraudulent wire transfer of {$48000.00} occurred without a signature. \n\nXX/XX/XXXX : I reported the fraud and attempted wire recall. Refused by branch manager due to \" system down. '' Informed that the relationship was terminated. \n\nXX/XX/XXXX : My sister returned to the branch ; teller admitted he \" forged '' the application ( \" it was taken care of '' ). \n\nXXXX : Multiple attempts to resolve the issue obstructed by weather closures, conflicting information from phone support, and refusal of online access. \n\nXX/XX/XXXX : Informed by XXXXrevention Center that I would not get access to records until after XX/XX/XXXX. \n\nXX/XX/XXXX : Wire recall finally initiated weeks later only after escalating to Executive Leadership. It was too late. \n\nIV. Documentation and Law Enforcement I have fully documented this crime and filed reports with the following agencies : XXXX XXXXXXXX Police ( I have the case number ready to give ) XXXX Police Dept ( I have the case number ready to give ) State Attorney General 's Office U.S. Secret Service FBI OCC FDIC FCC XXXX XXXX XXXX XXXX XXXX XXXX V. Desired Resolution We are seeking a full and immediate resolution to this matter, including : Full reimbursement of the {$48000.00} from the forged wire transfer. \n\nFull reimbursement of the {$13000.00} ( $ XXXX + $ XXXX ) from the fraudulent withdrawals, which the bank should have prevented given the irregular activity on a XXXX account. \n\nA formal investigation into the Wells Fargo teller who forged the wire application form.","date_sent_to_company":"2026-03-10T20:45:25.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"23832","tags":"Older American, Servicemember","has_narrative":true,"complaint_id":"20142130","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2026-03-10T19:41:40.000Z","state":"VA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["A formal investigation into the <em>Wells</em> <em>Fargo</em> <em>teller</em> who forged the wire application form."],"company":["<em>WELLS</em> <em>FARGO</em> & COMPANY"]},"sort":[24.350765,"20142130"]},{"_index":"complaint-public-v1","_id":"6555564","_score":19.543427,"_source":{"product":"Checking or savings account","complaint_what_happened":"XXXX XXXX XXXX, XXXX, Consumer XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Georgia XXXX XXXX only XXXX XXXXXXXX XXXX XXXX XXXX XXXX : XXXX WELLS FARGO Bank - XXXX XXXX Attn : XXXX XXXX XXXX XXXX XXXX XXXX XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Georgia Re : Identity Theft concerns at WELLS FARGO BANK and the settlement agreement with U.S. Dept of Justice to pay customers for internal fee overcharges In America , free trade is intended to benefit the economy, businesses, as well as individual consumers with fair and honest transactions. Anti-Trust Laws are federal legislation intended to inhibit activities of large, well-funded, and highly networked American business enterprises from taking an overly aggressive and/or unfair advantage because of their size and networked organization within the business environment and financial markets. Entities such as banks and large corporations typically fall in this category. \n\nIn unison, these malicious and clandestine behaviors are continuous, collaborated, networked and intentional acts of discriminatory practices, cultural bias/prejudice, and other XXXX behaviors of XXXX AMERICAN business and public officials ( and their associates ) to financially harass, harm, and inhibit XXXX AMERICAN real property, land, and business-ownership. \n\n***SPECIAL NOTE*** As the Personal Representative of the XXXX XXXX XXXX, I, XXXX XXXX XXXX XXXX XXXX focused on securing access and all property rights to marshal my father 's estate assets for probate especially his real property situated at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Georgia XXXX XXXX which is my personal residential home and my primary business location. I have never surrendered my equity, my access, or my rights to this property or any of my fathers asset properties. ***This Special Note is repeated for emphasis. *** On XX/XX/XXXX, Consumer Reporter XXXX XXXX, XXXX XXXX XXXX, detailed in her report that Wells Fargo customers were victimized with illegal practices that cheated customers on car loans, mortgages, and banking accounts by WELLS FARGO. According to Consumer Financial Protections Bureau ( CFPB ), a U.S. government agency, more than XXXX XXXX Wells Fargo accounts were subjected to these internal illegal practices. \n\nBusiness Reporter XXXX XXXX, XXXX XXXX XXXX XXXX, published on XX/XX/XXXX, that court documents indicated that Wells Fargo defrauded customers between XXXX and XXXX. As I listened closely to news reports about my bank, I was amazed at the information. These reports fed my spirit as they explained so much. The negative Customer Service issues I experienced in recent years and on Thursday, XX/XX/XXXX, must be documented to hold Wells Fargo accountable to the court settlements so that I can be compensated for the losses I have suffered. \n\nThis message details how my relevant concerns from Thursday, XX/XX/XXXX, are consistent with the crimes Wells Fargo XXXX committed and was found guilty of as prosecuted by the U.S. Department of Justice ( US-DOJ ) with input from the CONSUMER FINANCIAL PROTECTION BUREAU XXXX CFPB ). In XXXX settlement, Wells Fargo is currently under court order to repay its customers {$3.00} XXXXillion for overcharged fees and other losses. In a different settlement, Wells Fargo has been ordered to pay {$37.00} million in fines for overcharging some customers. The U.S. Dept of Justice believes Wells Fargo created a work environment and culture where defrauding or otherwise taking advantage of customers became normal business practice. \n\nCurrently, I have XXXX accounts open and active at Wells Fargo that I will continue to use. I am not closing my accounts so that I can continue to pay my bills, and I can remain engaged in the accountability process of the U.S. Dept of Justice with input from the CFPB. \n\nAlso, to protect my rights and my positive credit status, and to inhibit any new/other potential harms due to inappropriate use of my PII by Wells Fargo staff , an Identity Theft complaint has been filed with the Federal Trade Commission XXXX FTC ) along with subsequent complaints filed with the CFPB and XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX to be bound together with other previously filed complaints to be considered XXXX document. The activities described herein are as they occurred on XX/XX/XXXX, in the WELLS FARGO location on XXXX XXXX XXXX XXXX, XXXX, Georgia and is the triggering event for this complaint. This message is written to XXXX XXXX XXXX XXXX XXXX attention. \n\n***SPECIAL NOTE*** As the Personal Representative of the XXXX XXXX XXXX, I, XXXX XXXX XXXX XXXX XXXX focused on securing access and all property rights to marshal my father 's estate assets for probate especially his real property situated at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Georgia XXXX XXXX which is my personal residential home and my primary business location. I have never surrendered my equity, my access, or my rights to this or any of my fathers assets properties. ***This Special Note is repeated for emphasis. *** XXXX XXXX, since you are the Branch Manager of the WELLS FARGO on XXXX XXXX XXXX XXXX, XXXX XXXX Georgia XXXX I regularly bank, this message is sent to your attention for follow-up and intervention where necessary. Due to the actions your staff put upon me and my accounts on Thursday, XXXX XXXX, XXXX, please be advised that an Identity Theft complaint was file on Monday, XX/XX/XXXX, with the Federal Trade Commission ( FTC ) that names Wells Fargo staff in your branch as violators who used my Personally Identifiable Information ( PII ) without my permission. I am a customer of Wells Fargo for many years and the quality of service has declined significantly. I have had to file numerous account and fee-related complaints. I have submitted numerous requests for investigation of concerns for potential fraud in recent years. The settlement with the U.S. Dept of Justice explains it all. Details in this letter fine tune my points. \n\nMy Wells Fargo banking accounts have been affected with overdraft fees even as the funds were available, or the check had been paid. Even though my no fee accounts met the criteria for no monthly fee to be assessed, a monthly fee suddenly started to be taken, and is still being taken out of my accounts. A couple of my accounts were closed by the bank for lack of use or no reason at all during the Pandemic. Previous vendors were given access to my accounts to allow payments for charges I did not authorize. Even after I notified the vendor and the bank that ANY pre-authorized access was no longer granted, Wells Fargo still allowed vendors to be paid for charges I did not authorize. Sometimes the funds were put back into my account immediately, then months later taken out again. During XXXX, over {$300.00} was taken from my XXXX account without any prior notice to me. These transactions happened all the time. \n\nConsistent with previously filed Identity Theft, Civil Rights, and mail fraud/ mail mismanagement complaints I filed against local public official and the U.S. postal service employees, Wells Fargo staff repeatedly started to fail to list my residential and mailing address correctly as I requested. At that time, I was unaware these actions were malicious and deliberate. In collusion with others seeking to steal my identity as the legitimate possessor/occupant of my fathers property, Wells Fargo staff tried to change my identity to be associated with my residential address since XXXX. This distraction started a few years ago, shortly after my fathers death and after several years of quality service where my address was no issue. Banks are furnishers of information that would impact the address on a credit history. \n\nThis simple task seemed to stump them until recently I shared that the address issues only existed within a specific region for Wells Fargo in Georgia. Everywhere else no problems. The tall man at the main Customer Service desk at the entrance of your branch was the person who cleaned up my address for accurate delivery of my mail as I needed to re-order and finally receive a XXXX  Debit Card. Submitting my address correctly worked. \n\nApparently, my fiduciary efforts to protect my fathers estate assets led to the discovery of clandestine diversionary tactics by XXXX  AMERICAN bad actors in government, in banking, and in the U.S. postal service to reveal a corporately applied agenda to facilitate illegitimate and illegal state, judicial, or financial takeovers of XXXX XXXX real property, land, businesses, and other financial assets such as with the XXXX XXXX XXXX that I administer. As the natural daughter and Personal Representative of XXXX XXXX XXXX, these actions become relevant to this Identity Theft claim against Wells Fargo. What your staff did was guided by XXXX AMERICAN supervisors with focus on the bigger picture of Civil Rights violations UPON people of XXXX at the hands of people of XXXX. \n\nBut for the guidance of XXXX AMERICAN executives, these violations of law inside the Wells Fargo Bank would not be possible. In unison, such practices are discriminatory to harm a specific class of AMERICAN CITIZENS as they violate U.S. Anti-Trust laws and are hereby submitted to the Consumer Financial Protection Bureau for review, oversight, and referral for additional investigation and legal intervention. \n\nXXXX example that I personally experienced : On XXXX, XXXX XXXX, XXXX, I spoke with Wells Fargo XXXX XXXX XXXX XXXX XXXX in the same office where XXXX XXXX and I XXXX. XXXX XXXX, a XXXX AMERICAN, interjected herself in my Customer Service visit and openly lied to me several times regarding my accounts. Her efforts were an attempt to trick me into paying Wells Fargo over {$400.00} that I did not owe just to replace a compromised account. Her focus was to harm my access to open other accounts within Wells Fargo and at other banksunless I paid the {$400.00}. Though it was a struggle for me, before I left that day my discussion, my documents, and my attention to details resolved most of that extortion agendabut not all. I saved those notes too. \n\nYour Branch Operations XXXX, XXXX XXXX, is aware of my other Identity Theft concerns as a Civil Rights matter. XX/XX/XXXX, I came into the branch to order a new debit card. On that visit to the XXXX XXXX XXXX branch, XXXX XXXX and I had a long and detailed conversation in a branch office regarding excessive overreach of CAUCASIAN AMERICAN public officials and how their behaviors have impacted my personal and business outcomes as I serve to protect my fathers estate. The detailed document of the complaint I submitted XX/XX/XXXX, to the Dept of Justice care of both Georgia XXXX is published on my XXXX XXXX  website ( XXXX : XXXX ). XXXX received my website information ( XXXX XXXX XXXX ) with an invitation to visit my educational platform, and to read for background on the youth group initiative. She asked me to adjust the age range to include her son. XXXX shared her personal email and phone number with me for that purpose. I still have those notes as well. \n\nXXXX XXXX, despite the judgments and fines recently announced against WELLS FARGO, this message details my experience on Thursday, XXXX XXXX, XXXX, in the XXXX branch ( XXXX XXXX ) on XXXX XXXX XXXX XXXX XXXX XXXX branch that you manage. After seeing the news reports and based upon my experiences, I would not be surprised to find that most of the Wells Fargo customers affected in the U.S. DOJ/CFPB settlement are disproportionality XXXX AMERICAN. Your staff continued the abuse previously adjudicated in a federal court as if no ruling had ever been issued as I came into the bank to cash a Wells Fargo check written to me. With all the previously noted issues and several debit cards that were delayed or not delivered by the U.S. Postal Service, I did not want to process the check through my account. I was told I had to use my account to get a Cashiers check and I had to pay a fee ( $ XXXX Cashiers check ). \n\nPer the settlement that WELLS FARGO made with the U.S. Dept of Justice and the CONSUMER FINANCIAL PROTECTION BUREAU ( CFPB ), this message is sent to notify Wells Fargo of my expectation of a settlement refund for all my financial losses due to excessive fees, inappropriate overdrafts, and other overreach incidents regarding all financial products and services-current and inactive. Also known as a CHARGEBACK, a settlement refund amount due to me accumulated over a period of years. I have filed numerous inhouse complaints with Wells Fargo. I expect nothing less than the full value not only for the actual financial losses, but I want compensation for the excessive time energy and money it took to remain solvent and stable in an illegitimate storm of deliberate confusion intended to steal my fathers real property estate asset. \n\nSince I had been in that branch and conducted business several times in the past, I thought I had built a cordial, faith-based rapport with XXXX ( Teller ) and XXXX Tookes XXXX XXXX XXXX  XXXX ). To keep from repeating myself across others in line and to increase privacy, I write a detailed note for bank tellers to read my banking needs for the day. This is my usual practice. \n\nA few minutes into my transactions they both ( XXXX and XXXX ) began to gaslight me with accusations of contentious and uncooperative behavior after they asked to hold my Drivers License in their hands, and when I said no. Even though I held it for them to view, both immediately became aggressive even trying to bully me to let them hold my it in their hand. XXXX even turned her face away to deny my banking needs with service refusal. Based upon my past encounters at other branches, this request was not standard procedure. When I present my bank issued debit or ATM card, my bank card verifies me. During and since the XXXX Pandemic, I prefer to hold my documents. At times, I could tell that they were communicating with someone over my shoulder-behind me, but I have no idea of who it was. My business was in front of me, so I was watching them. Im sure your bank has cameras if that information becomes an issue. \n\nTo get through the transaction, I inserted my bank card into the kiosk per usual procedure. I eventually gave my Driver License over to them because they threatened to not provide any banking service. As my banking transaction was being processed, I asked for my license back. XXXX XXXX was discourteous and contentious as she abruptly returned my id. When I was asked to confirm my transaction as correct and complete, initially it was not according to my request. My name was listed incorrectly. XXXX corrected that issue. \n\nThen suddenly, the printer went into reboot mode just as my documents were called for print, but it had just printed a check for another customers request. Ironically, XXXX happen to be standing near that printer. Both, XXXX and XXXX XXXX, repeatedly assured me that my documents ( Cashiers Checks associated with my account ) are valid when I questioned the printers sudden breakdown. \n\nNext, I noticed XXXX and XXXX XXXX set about completing another form on XXXX terminal without telling me what was happening. My drivers license was again requested to complete something they both said was required but gave me no clear details. I hesitantly returned it to them. I was asked to confirm the address on my Drivers License as it was held up possibly for someone behind me to see. It appeared that my license was being held up for someone behind me to see more than for me to see it. The Drivers License was not actually pointed in my direction. \n\nAnother damming indicator of PII abuse was their production and use of my Social Security number. XXXX of them wrote my SSN on the back of my note. I think it was the XXXX XXXX XXXX handwriting. Not only did I NOT GIVE my SSN to them ( in the Teller line ), neither of them asked for it from me. That information was obviously retrieved from my stored bank account profile by the XXXX XXXX XXXX. \n\nShe wrote my SSN on the back of my original transaction request note. Again, I did not provide nor authorize the use of my Social Security number on a form that I had no knowledge of. She returned my note by laying it face up on top of the teller counter with my SSN showing. Im sure the bank security cameras will verify my statements. I still have the note I wrote with my SSN in their handwriting on the back. They said the form was regarding my transactions, but they did not give me any specific details. \n\nI usually keep the back of my license covered to protect my identity so when I saw them open the back, I asked that the cover be closed. Their banking tasks did not require access to the back of my Drivers License. Both gruffed and complained as they accepted my direction. As I waited for my documents and my transaction receipts to be given to me, I felt uncomfortably vulnerable. They were already trying to gaslight my actions to be difficult, so I said very little. I felt violated as I watched my Personally Identifiable Information ( PII ) was being used for a purpose that I was not being informed of as if I had knowledge when I did not. Before exiting the teller counter, I slowly counted and recounted all my documents and checked my transactions to give time for them to share what/why my PII, especially my Social Security number was used for. They said nothing. \n\nThe XXXX XXXX, XXXX, actions of Wells Fargo personnel noted in this complaint are consistent with my previous Civil Rights complaints to include XXXX XXXX. Pandemic-related Fraud and other fraud-related overreach by XXXX  AMERICAN public officials, and USPS delivery fails. \n\nXX/XX/XXXX, XXXX I filed a Civil Rights complaint into the U.S. Dept of JusticeXXXX XXXX XXXX against XXXX local elected officials of XXXX XXXX, XXXX XXXX Georgia who refused to do their jobs and, thereby, exposed me and my father, XXXX XXXX, to multiple incidents of colluded harassment for the illegal encroachment of his real property assets. As I serve to probate my fathers estate, my complaint was submitted individually and through the offices of XXXX XXXX and XXXX XXXX. That XXXXpage document is posted on my website ( XXXX XXXX XXXX ) as My Story for full cultural disclosure. \n\nXX/XX/XXXX, XXXX filed an I.D . Theft/Fraud complaint against Georgia XXXX XXXX XXXX XXXX XXXX ) ( FTC Report XXXX XXXX ). \n\nXX/XX/XXXX, XXXX filed an I.D . XXXX complaint against the U.S. Post Office XXXX XXXX XXXX XXXX XXXX XXXX XXXX, GA ( FTC Report XXXX XXXX ). All subsequent and future complaints are to be bound together as XXXX Civil Rights matter ( id # XXXX ) documented by XXXX XXXX XXXX of the XXXX XXXX XXXX. \n\nMonday, XXXX XXXX, XXXX, I filed an Identity Theft complaint against Wells Fargo-XXXX XXXX XXXX XXXX XXXX, XXXX, XXXXbranch personnel specifically ( FTC Report # XXXX XXXX .. To protect my rights, the FTC requires follow-up letters be sent to notify furnishers of information to stop collection proceedings against me. In the case with Wells Fargo, to stop the harassment of my financial access -internal and external-, and to give my Wells Fargo bank accounts responsible oversight to prevent future unauthorized losses especially as directed by the settlement agreement with the U.S. Dept of Justice in association with the CFPB. This Wells Fargo Identity Theft Letter includes a copy of the Consumer Financial Protection Bureaus Notice to Furnishers of Information is attached.\n\nAltogether, the tactics of public officers and their relevant agencies exposes a corporately applied agenda to facilitate the illegitimate and illegal state, judicial, or financial, takeover of XXXX AMERICAN-owned real property, land, businesses, and other financial assets such as the assets of the XXXX XXXX XXXX XXXX As I fulfill my responsibilities as Personal Representative, not only are these practices discriminatory they violate U.S. Anti-Trust laws to harm a specific group of Americans as a practice of discrimination. The outcome inhibits the growth of XXXX AMERICAN wealth and stable prosperity like a XXXX century version of XXXX XXXX XXXX XXXX but quieter, clandestine, insidious with technological advancements. \n\nAs part of my XXXX XXXX teachings, I am aware of other XXXX AMERICAN property/ land and business-owners who are similarly affected. Upon encouragement, they are filing their own Civil Rights complaints with the Justice Department to establish that the pattern of discriminatory practice, cultural bias/prejudices, and other XXXX behaviors exist in an Anti-Trust fashion. \n\nMy federal complaint summary and primary impact statement is as follows : Discovery of clandestine diversionary tactics by CAUCASIAN AMERICANS in govt, banking, and the U.S. postal service reveal a corporately applied agenda to facilitate illegitimate and illegal state, judicial, and/or financial takeovers of XXXX AMERICAN-owned real property, land, businesses assets. In unison, such practices are discriminatory to harm a specific class of AMERICAN CITIZENS and violate U.S. Anti-Trust laws. This XX/XX/XXXX, complaint against Wells Fargo ( FTC Report # XXXX ) is consistent with the Civil Rights complaints from XXXX XXXX XXXX, M.Ed. on XX/XX/XXXX, submitted to US-DOJ against XXXX XXXX  AMERICAN public officials care of XXXX XXXX and XXXX XXXX XXXX XXXX I.D . XXXX complaint against Georgia Dept XXXX XXXX XXXX XXXX ) ( FTC Report XXXX XXXX ) ; I.D . XXXX complaint against the XXXX Post XXXX XXXX XXXX, GA ( FTC Report # XXXX XXXX. All documents submitted to the U.S. Dept. of Justice are to be bound together and tagged with US-DOJ Reference id XXXX as if they are XXXX document of evidence. Thank you. XXXX XXXX XXXX, XXXX. \n\nIn closing XXXX XXXX, would you please transmit this message and the attachments to upline WELLS FARGO Corporate Fraud Oversight staff, and/or whomever remits payments to bank customers impacted by the U.S.-DOJ/CFPB court ordered settlements/claims so that my restitution check, or chargeback be process and delivered to me? A PDF copy of this message is attached to emailed messages. \n\nSincere regards, XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX GA XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX Georgia XXXX XXXX : XXXX XXXX-under separate covers : XXXX. XXXX XXXX and XXXX. XXXX XXXX, Consumer Financial Protection Bureau % Senator XXXX XXXX U.S. Dept of Justice-XXXX XXXX XXXX Federal Trade Commission XXXX FTC ) ( FTC Report XXXX XXXX, re : Wells Fargo XXXX XXXX, GA ) XXXX XXXX XXXX XXXX XXXX XXXX ( Reference id # XXXX )","date_sent_to_company":"2023-02-14T14:48:22.000Z","issue":"Managing an account","sub_product":"Other banking product or service","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"6555564","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2023-02-10T22:12:51.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Banking errors"},"highlight":{"complaint_what_happened":["Consistent with previously <em>filed</em> Identity Theft, Civil Rights, and mail <em>fraud</em>/ mail mismanagement <em>complaints</em> I <em>filed</em> against local public official and the U.S. postal service employees, <em>Wells</em> <em>Fargo</em> staff repeatedly started to fail to list my residential and mailing address correctly as I requested. At that time, I was unaware these actions were malicious and deliberate."],"company":["<em>WELLS</em> <em>FARGO</em> & COMPANY"]},"sort":[19.543427,"6555564"]},{"_index":"complaint-public-v1","_id":"3831939","_score":18.711632,"_source":{"product":"Checking or savings account","complaint_what_happened":"I have been trying to find help in getting back money that was stolen from my checking account ( acct. # XXXX ) due to coercion/undue influence which I provided audio and video evidence of to the branch manager at the XXXX Branch on XXXX XXXX XXXX. in XXXX. Not only have I been unsuccessful in getting my money returned to me, but Wells Fargo has only compounded the problem by not following Regulation E. This IS a regulation E matter, and I have a letter from the OCC which states just that. Wells Fargo denies this, of course, in a letter they sent me on XX/XX/2020. According to XXXX XXXX, who explained the rules of Regulation E and debit card disputes, they could not find a claim to research. Even the notion of this is ridiculous. Notwithstanding the amount of calls I have made, letters I have written, in-person meetings with Wells Fargo personnel,  responses I've sent in at WF 's requests, complaints I've filed, etc ... I was given confirmation by the banker I initially gave the proof of the theft of my money to, and then met with the branch manager of the  XXXX location who confirmed, on camera I might add, that he did in fact forward the evidence I provided him and reviewed with him at the branch to the fraud department on my behalf. Aside from that confirmation, I also called the 800 number and reported the fraud as soon as I was certain of it, and at that time, my online account access was frozen and I had to visit another branch in XXXX to have the freeze removed. In fact, I also reported the entire situation and showed the very pregnant banker who was assisting me, and she is the one who actually called fraud from her desk as I sat there. That brought the total number of Wells Fargo personnel who I have shared the information regarding my victimization regarding my account with WF to 9 ( initial call to XXXX Branch, Ms. XXXX, two fraud specialists by telephone, in person at XXXX Branch Ms. XXXX and the branch manager, manager at the Downtown XXXX XXXX Mall branch, XXXX Branch Manager and teller there and then to the fraud department @ XXXX by the rep who told me that my case had just been re-opened )! Aside from those contacts, I also have appx. 19 letters from WF to me since I filed the fraud which are in reference to this matter and the people who have contacted me personally and lied to me about how seriously they take these matters, and how I would have a resolution within ten business days, and how they need more information from me, despite the fact that I had already provided this information in person, by telephone, in writing, at their request, and by the numerous complaints I've filed with the different consumer \" protection '' organizations. To say they knew nothing of my claim or couldn't find one to research is an outright lie. It's insulting! Even more egregious is how rude the man was to me whom I called when I had questions about this matter, who told me that my case had been re-opened. That conversation alone proves they knew of the situation, closed it, and then re-opened it once I began to file complaints. Forgive me if I'm wrong, CFPB, but aren't you supposed to be enforcing these rules? And shouldn't WF be enforcing these rules internally? And certainly there is a record of all of these facts I've listed somewhere which will validate that I am being discriminated against by this bank. The fact is, in order to \" re-open '' a claim, it would have had to be closed. If it were closed, then it should have been investigated. If it were investigated, I should have been notified in writing of the investigation. If it wasn't completed by the initial time frame, I should have been given provisional credit. I should have been notified of that decision in writing as well. The entire investigation should have been completed in a maximum of 120 days, I believe, and then I should have been sent any decision about it in writing. NONE OF THESE THINGS TOOK PLACE! NONE! \nAdditionally, it is quite offensive that each time I filed a complaint, they would respond by pointing out that my account was closed due to prolonged overdraft and how they sent me letters of warnings that it would be closed. Funny ... they fail to inform even in post script that my account was closed in the middle of what should have been an investigation, which is not legal, I believe. Furthermore, had they followed the regulations, any debits that came in during that time should have been honored by them, but was not. That flushes their all mighty warning letters down the toilet where they belong. I have mentioned this several times, yet that is the only thing that they want to bring up because it makes me look irresponsible as though they did nothing wrong. XXXX! They have caused me an irrevocable toll in ways they can't even imagine. \n\nI want to remind Wells Fargo and the CFPB, that several times in many of my correspondences, I asked for help. I explained that I was afraid of further victimization. I was willing to allow WF to keep my money if it transcribed the audio on the documentation I gave the branch manager at XXXX. Not one person has offered up even any sympathy to me. Guess what? I have been further victimized by the same people, who I managed to capture on video, yet again, discussing my bank account information and threatening me, all while under some type of subjugation and during a XXXX XXXX. As far as I'm concerned, each and every person who wrote me a letter, and that would include .XXXX XXXX-Executive Office Case Specialist, XXXX XXXX-Executive Office Case Specialist, XXXX XXXXOperations Complaint Management Executive Office , XXXX XXXXEscalated Complaints Specialist, Centralized Executive Office Escalated Complaints, and of course The jerk who told me the case was re-opened ; plus every branch manager I spoke with including XXXX   XXXX XXXX XXXX in XXXX XXXX XXXX Mall in XXXX, and the rudest one of all in XXXX XXXX XXXX XXXX who I spoke to on XX/XX/2020 and which was my last communication with WF personnel who also refused to take any documentation from me, and in fact, scolded me for going down to the branch at all, and finally both of the fraud specialists I spoke to by phone. All of these people did absolutely NOTHING to  help me. Each of you hold a measure of culpability in me being victimized further as far as I'm concerned. \n\nI did everything that I was supposed to do. I reported the fraud, in each capacity even though it wasn't required. I contacted law enforcement after I was misled into believing that it was a requirement from the bank if I wanted them to investigate the matter, when had I not been lied to, I might have taken my time and accessed a victim advocate to assist me with my meeting with the police and then maybe it wouldn't have been the horribly futile and emotionally bankrupting ordeal it ended up being. I provided all of the information Wells Fargo has asked of me, in all nearly 20 letters, and I have been so much more than patient, and in the meantime, Wells Fargo, what did you do? You sent letters out trying to cast a shadow on me because YOU f 'd up and didn't follow protocol? Because YOU didn't help me? Because YOU want to just keep the money that should have been returned to me? Because of your GREED and because of your heartless employees at the Executive Offices, I had to suffer through an unspeakable ordeal ... AGAIN!!! People like you don't really care about other people or people like me anyway, so I don't expect any apologies. I'm sure you are all content with the smoke and mirror game you all played and all of my money you kept that I might have done something to spare myself or any other victims some pain with. This situation is absolutely frightening. It is a slap in the face to my ideals of what Americans are supposed to feel about one another. It is a slap in the face to victims. It's a slap in the face to consumers and Wells Fargo, this is a slap in YOUR face for not helping me and joining the side of the crooks by keeping my money, and not investigating my claim and then pretending you didn't know anything about it. Shame on you and your coward employees who must be afraid they'll lose their jobs if they actually do the right thing! This is why people hate banks. I should have never entrusted you all with my money to begin with given your track record of shady employees who make victims of your customers! I suppose that I will never be given back my money, despite the evidence your branch in XXXX \" lost ''. How that is my fault, or why I am being punished for it, or why the CFPB isn't stepping up to the plate in this situation and enforcing their own regulations is beyond measure when it comes to the negligence Wells Fargo has demonstrated here, but I WANT MY MONEY BACK AND I WANT IT NOW! I WOULD LOVE NOTHING MORE THAN TO POST THE NEW EVIDENCE OF MY XXXX ON HERE SO YOU ALL CAN SEE WHAT YOU ALLOWED TO HAPPEN, BUT A XXXX XXXX   VIDEO ISN'T SOMETHING I AM WILLING TO PUT ON HERE AND SINCE YOU REFUSE TO OFFER UP A REAL EMAIL YOU WILL NOT EVER SEE WHAT I ENDURED. HAPPY? I BET.","date_sent_to_company":"2020-09-08T15:01:39.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"95336","tags":null,"has_narrative":true,"complaint_id":"3831939","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2020-09-04T09:22:25.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Banking errors"},"highlight":{"complaint_what_happened":["Notwithstanding the amount of calls I have made, letters I have written, in-person meetings with <em>Wells</em> <em>Fargo</em> personnel,  responses I've sent in at WF 's requests, <em>complaints</em> I've <em>filed</em>, etc ..."],"company":["<em>WELLS</em> <em>FARGO</em> & COMPANY"]},"sort":[18.711632,"3831939"]},{"_index":"complaint-public-v1","_id":"12870761","_score":17.445854,"_source":{"product":"Checking or savings account","complaint_what_happened":"I am filing this complaint against Wells Fargo Bank for their negligent handling of a fraud incident that led to the wrongful closure of my personal, joint, and business accounts. As the owner of a roofing company, I became the victim of an elaborate check scam and was treated unfairly and unprofessionally by multiple Wells Fargo employees after I actively tried to stop and report the fraud. Despite returning all funds withdrawn and cooperating fully, I was penalized with full account closures, frozen access to my money, and ongoing financial hardship. \n\nI am the owner of a XXXX XXXX  company, XXXX XXXX  XXXX On XX/XX/year>, I was first contacted via my business phone by someone identifying himself as \" XXXX XXXX '', who claimed to have found my company through a XXXX search. He said he was using his sons phone to reach me and requested a roof replacement for what he stated was his personal residence in Georgia, though he himself was located in Texas. \n\nAfter providing him with a written estimate, I sent a formal contract through XXXX, which he signed and returned. This type of long-distance engagement is not unusual in my industry I have previously completed out-of-state jobs where customers mailed physical checks for work in Georgia. On the same day, I received a {$15000.00} check in the mail, which appeared to be legitimate at the time. \n\nThe customer later claimed that the roof was not for himself, but for someone he owed an alleged former homeowner named XXXX XXXX and began requesting that I withdraw money from the check to send to this third party. He specifically asked me to send {$500.00} via XXXX for what he described as \" XXXX for the guys son, '' and later requested that I purchase gift cards. Although these requests raised some red flags, I initially believed it was just a strange arrangement, as Ive had clients make unconventional requests before. \n\nI refused and told him I would wait until the check cleared so on Monday, XX/XX/XXXX, I went to the Wells Fargo branch in XXXX, GA, to deposit the check. The check was accepted without issue by teller XXXX XXXX, and I then spoke with XXXX XXXX XXXX, who approved a withdrawal of {$2500.00} in cash. I was not given a receipt despite asking twice. \n\nStill feeling uneasy about the situation, I then spoke to a personal banker at the branch and asked her to double-check the validity of the check. She stated that it \" looked fake '' but did not scan or formally assess it through their system. She advised me to return the {$2500.00} in cash, which I did immediately again without receiving a receipt or written documentation of the return. \n\nShortly after leaving the branch, both my fianc and I received automated emails from Wells Fargo stating that our business account, joint personal checking account, and joint personal savings account were all being closed due to a fraud alert. This occurred within hours of my returning the withdrawn funds and attempting to verify the legitimacy of the check. \n\nA banker named XXXX XXXX XXXX from the XXXX XXXX XXXX in XXXX, GA called me soon after and informed me that all of our accounts were being terminated due to a fraud alert stemming from the deposited check. Her tone was extremely harsh and dismissive, showing no regard for the fact that I had proactively questioned the check and had returned all funds issued by the bank once I had suspicions. I explained that I had taken all proper steps to validate the check and cooperated with bank staff, but she simply stated that it was too bad and that Wells Fargo was protecting itself. \n\nMy fianc and I then went to the XXXX XXXX XXXX in person and spoke with both XXXX XXXX XXXX and XXXX, who reiterated that due to the recency of our business account opening and the past credit history associated with my name ( which had previously been cleared months prior ), Wells Fargo had decided to terminate all our accounts. Despite knowing our history with the bank including months of being told we could not open accounts due to an old credit issue, followed by finally being allowed to open them our relationship with Wells Fargo was ended entirely, and we were told our remaining balances would be mailed via cashiers check, without a specific timeline. \n\nWe informed the staff again that we had returned the full {$2500.00} and had no intention of defrauding anyone. We were told to call XXXX XXXX XXXX department, which we did. After calling, we were then told that all our accounts would be fully closed, not just the business account. XXXX stated that because of the fraudulent check and my past banking history, they were not willing to do business with us, and my fianc who had banked with Wells Fargo for over 10 years was also being penalized by association. \n\nI returned to the original XXXX branch to speak again with XXXX XXXX XXXX, who had accepted the check and issued the cash. I reminded him that I had returned the {$2500.00}, and he acknowledged it but said there was nothing he could do and that the decision was up to corporate. He then read my account termination email out loud at the counter in front of other customers without reason. \n\nAfter being told to wait, I eventually sat with another personal banker ( whose name XXXX cant recall ) who called XXXX XXXX corporate office on my behalf. Initially, corporate stated that I could not access any of my funds. After I insisted she call again, they approved a cash withdrawal of {$800.00} from my personal funds, which was then processed by XXXX XXXX. \n\nLater that evening, I conducted my own investigation and contacted the company listed on the check : XXXX XXXX XXXX XXXX. XXXX XXXX in XXXX, Texas. I spoke with the owner, XXXX, who confirmed their companys banking information had been stolen and used fraudulently. She stated that XXXX checks had been stolen in total, including the one sent to me, and that they were not affiliated with me or my company in any way. She confirmed that she had reversed all fraudulent checks and said she is willing to provide a written statement affirming that I was not the scammer, but rather another victim in the scheme. \n\nHarm Caused : I lost access to all my funds during a critical business period. \nMy company operations have been hindered as I could not pay vendors or crews. \nMy fiancs 10-year personal banking relationship was terminated unjustly.\n\nWe were denied receipts for key transactions.\n\nWe were humiliated and treated rudely by multiple staff across two branches. \nWe are at risk of being reported to XXXX, damaging our ability to bank elsewhere. \nWe were punished for trying to prevent fraud and cooperating with bank staff.","date_sent_to_company":"2025-04-08T22:41:51.000Z","issue":"Closing an account","sub_product":"Checking account","zip_code":"30024","tags":null,"has_narrative":true,"complaint_id":"12870761","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2025-04-08T21:58:54.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Company closed your account"},"highlight":{"complaint_what_happened":["I am <em>filing</em> this <em>complaint</em> against <em>Wells</em> <em>Fargo</em> Bank for their negligent handling of a <em>fraud</em> incident that led to the wrongful closure of my personal, joint, and business accounts. As the owner of a roofing company, I became the victim of an elaborate check scam and was treated unfairly and unprofessionally by multiple <em>Wells</em> <em>Fargo</em> employees after I actively tried to stop and report the <em>fraud</em>."],"company":["<em>WELLS</em> <em>FARGO</em> & COMPANY"]},"sort":[17.445854,"12870761"]},{"_index":"complaint-public-v1","_id":"10502680","_score":16.21298,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Account Closure Notification : I had a Wells Fargo Retail credit card that I always paid on time, keeping the account in good standing. However, the terms were unreasonable, with high fees for even a one-day late payment. I paid down my balance to just over {$1000.00} and decided to transfer that remaining amount to a 0 % interest credit card to pay it off. In XXXX, I received notice that my account had been closed because the bank had charged a {$42.00} late fee plus interest because my bank paid the remaining balance on XX/XX/year>, 3 days past the due date of XX/XX/year>. \n\nDue process concern with dispute process and the bank 's lack of good faith as a long-standing customer : The bank stated decline my request to resolve the issue, so I filed a dispute requesting that the paid debt not be reported as delinquent due to it being a bank fee. On XX/XX/XXXX, I received notice that my request was denied. I then called Wells Fargo to speak with customer advocacy, but I was transferred multiple times, each time needing to explain my situation and seek resolution. \n\nDetails of In-Person visit, Serious Security Concerns related to illegal access to my personal identification and bank account information, Decease Alert place on my account, Escalation regarding egregious behavior and treatment toward me by bank XXXX and staff : On XX/XX/year>, I received the results of the banks investigation, and they refused my request, so I called Wells Fargo and requested to speak to someone in the customer advocacy department. I was transferred numerous times to the wrong departments, and each time had to be verified and explain the situation. After being transferred 6 times to the wrong departments, I expressed frustration with the process. On the XXXX transfer, I was finally connected to a representative in the customer advocacy retail department who file another dispute, and I was informed that it would take another XXXX days to complete. At this point, I had arrived at a local branch, and I informed the representative that I would be closing all accounts with Wells Fargo due to unfair treatment in this situation which was an indication that they did not value our business given the fact that we have been customers for over XXXX years. I asked that the following statement be included in the dispute : My husband and I will close all our accounts if the bank does not resolve the dispute and address my request to our satisfaction. At this time, I was finishing up with the call and was given a case number for the dispute while sitting at the desk of a banker ( XXXX XXXX ) who heard my discussion with the representative. XXXX XXXX contacted and spoke with a representative who from the department that specifically handles disputes related to credit reporting. After sharing my concerns with the rep, she handed me the phone to provide my social security number for the dispute. The representative told me that she would submit my dispute and request to have this removed from my credit report, she asked if I was seeking to obtain a loan, and I replied that I would in the future. She informed me that the process could take 30 days and I asked if I there was someone who I could speak with who has authorization to make the decision today and informed there was not, she reiterated the process would take 30 days. I handed the phone back to XXXX XXXX who promptly asked the rep if she could place her and hold, then requested to see my license or ID which I provided to her. She reviewed it and then informed me that an Alert had been placed on my account stating that I was deceased. Alarmed and in disbelief, asked XXXX to repeat the information regarding the alert and then I asked if she had the correct account pulled up and she confirmed that she did. I had a lot of questions about how this happened, who submitted the information, by what process and I asked for documentation to my questions. She took the representative off hold to get some more details and was given the name of the person who reported the information which was indicated in the notes. She asked if this person worked for Wells Fargo, but she never conveyed that response to that question to me. I probed to find out specifically what this entailed and how it would impact me with regards to accessing my account, funds, and conducting business. She explained that my account had been transferred to the XXXX XXXX XXXX department which occurred after the alert had been placed and after I had been able to access my account right up to submitting my dispute and statement to close all my accounts. I asked if this was submitted by someone internally because it was inconceivable that any random person could call and report this information which would result in an immediate alert and block on my account without having specific and personal identification about me especially when Im required to provide my social security and/or account number for verification before a bank representative can discuss specifics with me about my own account. XXXX said its because they take such a report seriously that anyone can submit a report without having specific personal identification information and it would trigger an investigation and through that investigation at some point a death certificate would have be provided but the certificate does not need to be provided initially to place the alert place on an account. I requested to speak with the branch manager and XXXX rudely told me she would see if she were available and stated she was calling the XXXX XXXXXXXX XXXX at the moment. The branch manager office was a few feet away and was within earshot to hear the entire conversation. XXXX spoke with a rep at the XXXX XXXX XXXX XXXX, explained that she verified that I am alive and was sitting in front of her when and I requested to know the details, who reported it and how the report was made. XXXX inquired and then wrote down information pertaining to a time stamp of when the report was made and wrote the word 'other, which later she and the branch manager explained could be made electronically, online. At this point, a teller walks over to me and asked if I would need anything, I was so overwhelmed by what the whole ordeal, I did not realize the bank was closing and I requested to speak with the manager. She came over to speak with me and I shared what was happening which I described as a nightmare situation, she explained that the reports can be submitted online. I again expressed confusion and alarm regarding how someone could do this without my consent or having access to my personal identification information. I began to record the conversation and was taking notes of what was being shared and discussed. XXXX informed me that the person from the XXXX XXXX department stated that I would have to complete a 'Proof of Life ' Form, and he would reverse the alert immediately, and I stated that I am not comfortable with signing the form without more details. XXXX said that I would need to sign the form or I would not be able to access my account directly which was now impacting my ability to access my account, funds, conduct business and then it dawned on me that the timing of when the alert was placed on my account occurred after I shared the plans to close all accounts with Wells Fargo which raised security concerns regarding suspicious activity where someone was able to gain access to my account personal information and used that to tamper with my account without my knowledge or consent. I immediately shared this with the manager, she agreed that it was concerning and stated that they take the allegation of someone internal tampers with an account and agreed when I said that something nefarious was taken place and that it was not a coincidence. Again, I requested documentation of related to the situation and stated that I am aware this information would be available in their system since it would have been submitted electronically. XXXX communicated my request to the person from the XXXX XXXX department and he shared he could provide a time stamp information after I signed the proof of life form. I informed the manager that I was recording the conversation, and she seemed uncomfortable with this and disappeared but not to her office which was within close proximity. She went to a corner office located across from where I sat. I asked XXXX what the mangers name was and she said its XXXX and I asked what her last name was and she said it's long and that she would give me her business card ( which she never provided ). I had to go online to find her name which is XXXX XXXX. The manager returns and informs me that I could not record, and they did not agree with my recording. I said it is clear that youve consulted legal and I can record and the fact that she was not in agreement would only impact how I use the information. From that point it became contentious, she disappeared to an office, then came back and stated that because I was recording, they would continue behind closed doors. The branch manager told XXXX to transfer the call to the corner office, when they could not transfer the call, the manager returned and requested the phone number so they could call him directly. I inquired about how much longer this would take and was rude in their response. Stating they did not know, and I asked if they could ask the person from the XXXX XXXX department since his is familiar with the process and would be able to share how much longer. They disappeared from the office, came back with a copy of the proof of life form and I was told that they could only provide that form and a reference number which was written at the top and nothing more. I reminded them that they said I would be provided with the time stamp of the report and details related to the report after I signed the form and since changed their position and now refused to provide that information. The branch manager rudely tells me that they been dealing with this situation for an hour past closed and have been working and threatened that I would need to and would be escorted out. I expressed that this is a serious security and fraud concern with significant implications. Her response felt insensitive, as it seemed she was more annoyed by the inconvenience of staying past closing time than addressing the issue at hand. \nXXXX stated that no fraud occurred because nothing has been taken and I disagreed because clearly someone has been tampering with my account which means they had to have personal identification information to gain access to without my permission. XXXX rudely fired back that no fraud had been committed because nothing was taken from me. She rudely stated that I have received all they were told could be provided and that I would have to be escorted out. I responded that I do not need to be escorted out and noted that I would be filing a complaint and seeking legal representation. I exited the branch immediately and sat in my car in the bank parking lot while I called my husband to share the details of those most horrific and traumatic experience and then I called to leave a message with an attorney when I noticed two police officers slowly approaching my car from behind. I rolled down the window and asked if they had been called on me and they said yes and inquired about what had happened. The act of calling the police which as if I had done something criminal further exasperated what had already been a humiliating, traumatic and horrific nightmare experience for me. I shared what happened and told them that I did not threaten anyone or even raise my voice in a threatening manner which footage from the bank cameras would prove. I displayed the same demeanor with the bank employees as I was while explaining the situation to them. It shared that it is not illegal to sit in the parking lot. This only escalated and became contentious and their behavior toward me changed when I shared with them that I was recording, and they did want me to. Their reaction and response to me asking questions as anyone would do in this situation should not warrant the treatment of being treated as a criminal and the police being called on me. Sitting the parking lot speaking with my husband and sharing what happened is not illegal, threatening or a violation. The two officers reaction to my experience spoke volumes. The officers encouraged me to contact the corporate office to file a complaint against the branch with regards to this incident and my experience and recommended using a different branch location. I stated that I will be filing a formal complaint regarding Wells Fargo will secure legal counsel.","date_sent_to_company":"2024-10-31T20:58:03.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"32712","tags":null,"has_narrative":true,"complaint_id":"10502680","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2024-10-18T17:12:46.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem with personal statement of dispute"},"highlight":{"complaint_what_happened":["The officers encouraged me to contact the corporate office to <em>file</em> a <em>complaint</em> against the branch with regards to this incident and my experience and recommended using a different branch location. I stated that I will be <em>filing</em> a formal <em>complaint</em> regarding <em>Wells</em> <em>Fargo</em> will secure legal counsel."],"company":["<em>WELLS</em> <em>FARGO</em> & COMPANY"]},"sort":[16.21298,"10502680"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":11,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":11}]}},"product":{"doc_count":11,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Checking or savings account","doc_count":7,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Checking account","doc_count":6},{"key":"Other banking product or service","doc_count":1}]}},{"key":"Money transfer, virtual currency, or money service","doc_count":2,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Domestic (US) money transfer","doc_count":1},{"key":"Traveler's check or cashier's check","doc_count":1}]}},{"key":"Bank account or service","doc_count":1,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Checking account","doc_count":1}]}},{"key":"Credit reporting or other personal consumer reports","doc_count":1,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":1}]}}]}},"issue":{"doc_count":11,"issue":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Managing an account","doc_count":6,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Deposits and withdrawals","doc_count":3},{"key":"Banking errors","doc_count":2},{"key":"Problem making or receiving payments","doc_count":1}]}},{"key":"Fraud or scam","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Closing an account","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Company closed your account","doc_count":1}]}},{"key":"Making/receiving payments, sending money","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Problem with a company's investigation into an existing problem","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Problem with personal statement of dispute","doc_count":1}]}}]}},"timely":{"doc_count":11,"timely":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Yes","doc_count":10},{"key":"No","doc_count":1}]}},"company_response":{"doc_count":11,"company_response":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Closed with explanation","doc_count":10},{"key":"Closed with monetary relief","doc_count":1}]}},"submitted_via":{"doc_count":11,"submitted_via":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Web","doc_count":11}]}},"company":{"doc_count":11,"company":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"WELLS FARGO & COMPANY","doc_count":11}]}},"state":{"doc_count":11,"state":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"GA","doc_count":3},{"key":"CA","doc_count":2},{"key":"CO","doc_count":1},{"key":"FL","doc_count":1},{"key":"MN","doc_count":1},{"key":"NC","doc_count":1},{"key":"SC","doc_count":1},{"key":"VA","doc_count":1}]}},"company_public_response":{"doc_count":11,"company_public_response":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","doc_count":10},{"key":"Company chooses not to provide a public response","doc_count":1}]}},"tags":{"doc_count":11,"tags":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Older American, Servicemember","doc_count":1}]}}},"_meta":{"license":"CC0","last_updated":"2026-07-14T12:00:00-05:00","last_indexed":"2026-07-14T12:00:00-05:00","total_record_count":16441818,"is_data_stale":false,"has_data_issue":false,"break_points":{}}}