{"took":681,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":236140,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"3493143","_score":18.142056,"_source":{"product":"Debt collection","complaint_what_happened":"I received a letter from Alpine Credit saying they were attempting to collect a medical debt from me. They claim that the debt is from an imaging company. I have not had imaging done in the past year. I emailed them asking for additional and basic details surrounding the collection. They failed to respond. The details I need to confirm if the debt is legit include the patient name, date of service, and what the service was. These seem like basic details that should be provided in the initial collection attempt. This seems fraudulent.","date_sent_to_company":"2020-01-17T14:49:10.000Z","issue":"Attempts to collect debt not owed","sub_product":"Medical debt","zip_code":"80128","tags":null,"has_narrative":true,"complaint_id":"3493143","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Alpine Credit, Inc","date_received":"2020-01-12T00:43:52.000Z","state":"CO","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["They claim that the debt is from an <em>imaging</em> company. I have not had <em>imaging</em> done in the past year. I emailed them asking for additional and basic details surrounding the collection. They failed to respond. The details I need to confirm if the debt is legit include the <em>patient</em> name, date of service, and what the service was. These seem like basic details that should be provided in the initial collection attempt. This seems fraudulent."]},"sort":[18.142056,"3493143"]},{"_index":"complaint-public-v1","_id":"2228829","_score":16.25401,"_source":{"product":"Debt collection","complaint_what_happened":"I paid a bill to XXXX XXXX XXXX and XXXX on XXXX/XXXX/2016. This payment was posted to my checking account on XXXX/XXXX/2016. As per XXXX at Patient Services, the payment processing service for XXXX XXXX XXXX and Imaging, their records confirm that my payment was received on XXXX/XXXX/2016 and the account was sent to collections on XXXX/XXXX/2016. As it is unlawful to attempt collection on an account that has been paid in full, I request an immediate investigation of this alleged violation of the FDCPA","date_sent_to_company":"2017-01-04T15:55:44.000Z","issue":"Cont'd attempts collect debt not owed","sub_product":"Medical","zip_code":"21237","tags":null,"has_narrative":true,"complaint_id":"2228829","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Alacrity Collections Corporation","date_received":"2016-11-30T17:32:02.000Z","state":"MD","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Debt was paid"},"highlight":{"complaint_what_happened":["As per XXXX at <em>Patient</em> Services, the payment processing service for XXXX XXXX XXXX and <em>Imaging</em>, their records confirm that my payment was received on XXXX/XXXX/2016 and the account was sent to collections on XXXX/XXXX/2016. As it is unlawful to attempt collection on an account that has been paid in full, I request an immediate investigation of this alleged violation of the FDCPA"]},"sort":[16.25401,"2228829"]},{"_index":"complaint-public-v1","_id":"19363784","_score":16.248259,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"Company : PatientFi Product : Medical / cosmetic financing What happened I financed {$1100.00} through PatientFi for XXXX  XXXX XXXX provided by Ideal Image. After the first treatment, I experienced failed results and a significant adverse reaction, including XXXX XXXX and XXXX  lasting approximately three weeks. I am prescribed XXXX XXXX and was not advised to discontinue them prior to treatment, raising concerns regarding medical safety and informed consent. \nDue to these medical issues, I am unable to complete the remaining service. XXXX XXXX has refused a refund. XXXX XXXX is now claiming the treatment location is no longer affiliated with them, despite the procedure being performed while the clinic was operating under the XXXX XXXX brand.\n\nPatientFi has failed to provide timely responses, has not confirmed that my account is marked in dispute, and has not confirmed that payments, interest, or credit reporting are paused. I am being left between a merchant denying responsibility and a financing company failing to act.","date_sent_to_company":"2026-02-09T20:38:50.000Z","issue":"Problem with additional add-on products or services","sub_product":"Installment loan","zip_code":"853XX","tags":"Older American","has_narrative":true,"complaint_id":"19363784","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"PatientFi, Inc.","date_received":"2026-02-09T20:09:06.000Z","state":"AZ","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Company : <em>Patient</em>Fi Product : Medical / cosmetic financing What happened I financed {$1100.00} through <em>Patient</em>Fi for XXXX  XXXX XXXX provided by Ideal <em>Image</em>. After the first treatment, I experienced failed results and a significant adverse reaction, including XXXX XXXX and XXXX  lasting approximately three weeks. I am prescribed XXXX XXXX and was not advised to discontinue them prior to treatment, raising concerns regarding medical safety and informed consent."],"company":["<em>Patient</em>Fi, Inc."]},"sort":[16.248259,"19363784"]},{"_index":"complaint-public-v1","_id":"7421823","_score":16.237265,"_source":{"product":"Debt collection","complaint_what_happened":"On XX/XX/XXXX, I sought a XXXX XXXX XXXX with XXXX XXXX XXXX XXXX XXXX. The office visit was with a doctor in the XXXX XXXX XXXX XXXX XXXX, and was also a referral from my personal care physician. This visit was 100 % covered by my spouse 's employer 's Employee Assistance Program XXXX XXXX XXXX ). \n\nA year after the visit, XXXX XXXX XXXX XXXX XXXX sent me a delinquent bill notice in the mail. After following up with both XXXX XXXX XXXX XXXX XXXX and XXXX XXXX, it was determined that the provider ( doctor ) had improperly and illegally double billed for the service. XXXX had paid XXXX XXXX XXXX XXXX XXXX in-full, and no money was owed. This original debt was for over {$100.00}. \n\nOn XX/XX/XXXX, I received a debt collection notice in the mail from Asset Care, stating that they had been sold this debt and were attempting to collect it. This time, the debt listed is {$20.00}. XXXX XXXX XXXX XXXX XXXX sent a six year old debt for {$20.00} to a debt collection agency. \n\nSince the time that the debt was deemed to be paid-in-full in XXXX until XX/XX/XXXX, I had received no correspondence from XXXX XXXX XXXX XXXX XXXXXXXX regarding this supposed debt, even though I had continued to use their services during that period. Following the notice of collections, I have attempted several times to get an explanation of the debt from XXXX XXXX XXXX XXXX 's billing department, but they have refused to discuss it, saying that they sold it and can not assist me with anything. They have told me to contact their \" Patient Advocacy '' line at XXXX. That is NOT a patient advocacy line. That is a phone number for the debt collector ( AssetCare , LLC ). \n\nNot only are they creating fake debts, they are also misleading patients into contacting a debt collector under the guise of speaking to a patient advocate. \n\nEssentially, they made up a fictitious debt, never notified me of it, waited for several years for it to become delinquent, and then sent it off to collections to attempt to tarnish my credit and image.","date_sent_to_company":"2023-08-18T19:04:24.000Z","issue":"Attempts to collect debt not owed","sub_product":"Medical debt","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"7421823","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Capio Partners, LLC","date_received":"2023-08-18T18:33:45.000Z","state":"VI","company_public_response":null,"sub_issue":"Debt was paid"},"highlight":{"complaint_what_happened":["They have told me to contact their \" <em>Patient</em> Advocacy '' line at XXXX. That is NOT a <em>patient</em> advocacy line. That is a phone number for the debt collector ( AssetCare , LLC ). \n\nNot only are they creating fake debts, they are also misleading <em>patients</em> into contacting a debt collector under the guise of speaking to a <em>patient</em> advocate."]},"sort":[16.237265,"7421823"]},{"_index":"complaint-public-v1","_id":"8136421","_score":16.20301,"_source":{"product":"Checking or savings account","complaint_what_happened":"I signed up for their XXXX XXXX XXXX account bonuses and their system only applied a code that pays a bonus for a XXXX  account. When I first reached out to them about not receiving the bonus for fulfilling the XXXX  account requirements, they stated that the code was only applied to my XXXX  account and that it was too late to add the correct code. I replied with screenshots that confirm that Chase 's site said that it was opening a XXXX  and XXXX  account for me. See image # 1. The promotional code is automatically applied by Chase 's system when the user clicks the link to open the account. You can only click one of three buttons ( checking, savings, or checking and savings ). See image # 0. So, if the screenshot says that it's opening a XXXX XXXX XXXX account and applying the bonus offer, that is the offer that I should have been signed up for. The other screenshot also has a summarization/confirmation of my newly-created account and lists both the checking and savings account offers. See image # 2. I provided these screenshots to Chase and they said that it would take XXXX  business days to get a response. I waited. We're now at XXXX business days and they're asking me to wait up to 7 business days because they have a high volume of complaints. Unfortunately, other people have also had this issue. I've been patient enough. The bonus should have been paid 15 days after I met the requirements and I was patient enough to not contact them immediately after I didn't get my bonus. I believe that I've waited long enough and don't like being told to wait XXXX business days, then to wait another XXXX business days.","date_sent_to_company":"2024-01-09T11:03:06.000Z","issue":"Opening an account","sub_product":"Checking account","zip_code":"76248","tags":null,"has_narrative":true,"complaint_id":"8136421","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2024-01-09T10:36:31.000Z","state":"TX","company_public_response":null,"sub_issue":"Didn't receive terms that were advertised"},"highlight":{"complaint_what_happened":["See <em>image</em> # 2. I provided these screenshots to Chase and they said that it would take XXXX  business days to get a response. I waited. We're now at XXXX business days and they're asking me to wait up to 7 business days because they have a high volume of complaints. Unfortunately, other people have also had this issue. I've been <em>patient</em> enough."]},"sort":[16.20301,"8136421"]},{"_index":"complaint-public-v1","_id":"3592209","_score":16.087992,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/2020, I mobile deposited a check in the amount of {$2600.00} into my Hancock/Whitney personal checking account from XXXX XXXX XXXX. I took two images front and back over my mobile phone. I patiently waited for the funds to clear into my account. On XX/XX/2020, the funds were not available. And there was not an image of the check just a description saying the Institution was Hancock/Whitney. On XX/XX/2020, I called Whitney Bank to see if the funds were deposited into my account. I was told from an agent the funds would not get deposited into the account until XX/XX/2020. I didn't ask any questions. On XX/XX/2020, I received an threatening email stating they will charge me return check fees if XXXX XXXX does not pay the funds of the check. I have a personal checking account with Whitney Bank so I should never get charged for returned check fees for a checks. I patiently waited for my funds to get deposited into my account. I still don't have a clear image of the deposited check into my account. On XX/XX/2020, I received the funds deposited into my account. I waited an entire week for the funds to clear which is ridiculous for any one that personally bank with this business. I called to inform them that the check image was still not showing up in my account. I was put on hold for another agent. And the second agent just left me on hold. For more than two years, I have been correcting the errors that are made by the people that work for Hancock/Whitney Bank. I call the customer service line and get mistreated with getting my calls transferred more than two or three times per call. Sometimes my call never get answered. I get rude threatening emails. I receive postal mail from Whitney Bank with my name spelled wrong and I have made formal complaints to the company as well as Consumer Finance. It's very clear that they are retaliating against me. And I think it's very unprofessional for adults to conduct themselves in a childish unprofessional manner.","date_sent_to_company":"2020-04-07T22:42:29.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"70461","tags":null,"has_narrative":true,"complaint_id":"3592209","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"HANCOCK WHITNEY BANK","date_received":"2020-04-03T20:35:10.000Z","state":"LA","company_public_response":null,"sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["I took two <em>images</em> front and back over my mobile phone. I <em>patiently</em> waited for the funds to clear into my account. On XX/XX/2020, the funds were not available. And there was not an <em>image</em> of the check just a description saying the Institution was Hancock/Whitney. On XX/XX/2020, I called Whitney Bank to see if the funds were deposited into my account. I was told from an agent the funds would not get deposited into the account until XX/XX/2020. I didn't ask any questions."]},"sort":[16.087992,"3592209"]},{"_index":"complaint-public-v1","_id":"5323874","_score":15.944153,"_source":{"product":"Checking or savings account","complaint_what_happened":"USSA Federal Bank has had a \" XXXX at XXXX '' feature for many years that allowed scanning a check and using the scanned image to make deposits to checking and savings accounts. They have discontinued that service and instead have instructed account holders to use their USAA phone App to deposit checks. \n\nThe phone App requires taking a picture of the check and sending the image to USAA. \n\nThe problem is that many of us who are older and handicapped can't hold our phones steady enough to take an image that is clear enough for the deposit to be accepted. \n\nI made two attempts at resolving this with USAA. The first attempt was with their Web Support area. The person I contacted there agreed that eliminating the XXXX at XXXX feature which allowed using a scanned image was a mistake. She told me that they have received numerous calls from XXXX patients and account holders suffering from XXXX XXXX who can no longer make deposits because they can't achieve the required image quality using their smart phones. \n\nI next contacted the CEO 's office. The customer service individual there said that USAA was aware of the problem and I should just mail the check, they had no intention of changing their policy. \n\nMailing checks is not a satisfactory solution. Unfortunately the U.S, Mail isn't that reliable and the in-transit time for the check is excessive. We, their handicapped customers, should not be denied use of our funds simply because we are handicapped and can't use the smart phone App. \n\nUSAA should recorgnize this is a universal problem and though the number of customers may be small for a company the size of USAA they should not be allowed to discriminate against handicapped individuals by removing services that allow us timely use of our funds.","date_sent_to_company":"2022-03-15T16:53:02.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"71105","tags":"Older American, Servicemember","has_narrative":true,"complaint_id":"5323874","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"UNITED SERVICES AUTOMOBILE ASSOCIATION","date_received":"2022-03-15T16:22:16.000Z","state":"LA","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Cashing a check"},"highlight":{"complaint_what_happened":["She told me that they have received numerous calls from XXXX <em>patients</em> and account holders suffering from XXXX XXXX who can no longer make deposits because they can't achieve the required <em>image</em> quality using their smart phones. \n\nI next contacted the CEO 's office. The customer service individual there said that USAA was aware of the problem and I should just mail the check, they had no intention of changing their policy. \n\nMailing checks is not a satisfactory solution."]},"sort":[15.944153,"5323874"]},{"_index":"complaint-public-v1","_id":"9550409","_score":15.145905,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"The following XXXX  account was paid in full, Ive called the company numerous of time to remove that debt off of my credit because it no longer belongs to me. The XXXX XXXX was not me! I have Medicare. It is sad how hospitals dont have a high demand of requesting the patients to provide their id, social or INSURANCE CARD! Ive never went to be seen at a hospital without providing my Medicare card. With that being said I was in the XXXX around that time. I would like a removal IMMEDIATELY! Please review the documents below. My camera quality is not that great I try providing the best image I can with my identity.","date_sent_to_company":"2024-07-19T02:25:59.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"33150","tags":null,"has_narrative":true,"complaint_id":"9550409","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-07-19T02:18:09.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["It is sad how hospitals dont have a high demand of requesting the <em>patients</em> to provide their id, social or INSURANCE CARD! Ive never went to be seen at a hospital without providing my Medicare card. With that being said I was in the XXXX around that time. I would like a removal IMMEDIATELY! Please review the documents below. My camera quality is not that great I try providing the best <em>image</em> I can with my identity."]},"sort":[15.145905,"9550409"]},{"_index":"complaint-public-v1","_id":"3587919","_score":15.07091,"_source":{"product":"Debt collection","complaint_what_happened":"My medical provider, XXXX XXXX ( XXXX XXXX ) in XXXX, IA had an agreement with XXXX XXXX XXXX, among other XXXX, to bill patient insurance and collect what they could and discharge the remaining balance. Patients were instructed that they would receive up to 3 invoices from XXXX XXXX XXXX, but to disregard and not pay. Previous services had gone as explained - the invoices came, insurance paid some, the remainder was discharged. In mid-XX/XX/XXXX something changed between XXXX XXXX and XXXX XXXX XXXX, but patients were not informed. XXXX claims they were not informed either. Patients, including myself and my husband, began receiving debt collection notices from Transworld Systems , Inc on behalf of XXXX XXXX XXXX. Transworld was collecting for services rendered in XX/XX/XXXX. I paid the debt in the amount of {$100.00} to XXXX XXXX XXXX, as instructed in the notice. Check # XXXX dated XX/XX/XXXX. ( I have a copy of the cleared check image, which I can provide if needed. ) I continued to receive daily collection calls from Transworld until XX/XX/XXXX. I spoke with XXXX of Transworld on this date and explained that I had paid the debt, provided the check details and date, and told him to take me off their calling list and that any further contact would be a violation of law. Today, XX/XX/XXXX I received a written notice from Transworld for the same debt which I paid back in XX/XX/XXXX.","date_sent_to_company":"2020-04-01T06:23:59.000Z","issue":"Attempts to collect debt not owed","sub_product":"Medical debt","zip_code":"522XX","tags":null,"has_narrative":true,"complaint_id":"3587919","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSWORLD SYSTEMS INC","date_received":"2020-04-01T01:56:35.000Z","state":"IA","company_public_response":null,"sub_issue":"Debt was paid"},"highlight":{"complaint_what_happened":["My medical provider, XXXX XXXX ( XXXX XXXX ) in XXXX, IA had an agreement with XXXX XXXX XXXX, among other XXXX, to bill <em>patient</em> insurance and collect what they could and discharge the remaining balance. <em>Patients</em> were instructed that they would receive up to 3 invoices from XXXX XXXX XXXX, but to disregard and not pay. Previous services had gone as explained - the invoices came, insurance paid some, the remainder was discharged."]},"sort":[15.07091,"3587919"]},{"_index":"complaint-public-v1","_id":"10537403","_score":14.904209,"_source":{"product":"Debt collection","complaint_what_happened":"XXXX XXXX - XXXX XXXX : I requested billing department, medical records department, and patient relations department at XXXX XXXX XXXX XXXX in XXXX XXXX & XXXX XXXX for documents supporting the level of medical decision making required to justify the CPT code billed. \n\nXXXX XX/XX/XXXX - I sent an email to XXXX patient disputes, disputing the CPT  code entered and requested level of medical decision making required to bill the CPT code. No response received. \n\nXXXX XX/XX/XXXX- I sent an email to XXXX patient disputes, again requesting level of medical decision making required to bill the CPT code. No response received until XXXX XX/XX/XXXX. \n\nXXXX XX/XX/XXXX - XXXX patient disputes emailed me their first response, but did not provide the requested documentation. \n\nXXXX XX/XX/XXXX - I pointed out that they have not provided the requested documentation, and requested follow-up with proper document requested to justify the medical XXXX  code that was billed. \n\nXXXX XX/XX/XXXX- XXXX XXXX XXXX XXXX left a voice mail that my medical bill went to collections. \n\nXXXX XX/XX/XXXX - I sent a letter to XXXX XXXX XXXX stating that my dispute with XXXX has not been resolved. \n\nXXXX XXXX - XXXX - I continued contacting XXXX XXXX XXXX XXXX in XXXX XXXX and XXXX  XXXX  for requested documents. \n\nXXXX XX/XX/XXXX - XXXX XXXX XXXX replied that they have verified the debt with XXXX XXXX XXXX XXXX, even though my dispute with XXXX has not been resolved. \n\nXXXX XX/XX/XXXX : I contacted XXXX XXXX XXXX to inform them that my dispute with XXXX XXXX XXXX XXXX and XXXX has not been resolved. \n\nXXXX XX/XX/XXXX : I contacted XXXX XXXX XXXX XXXX patient relations department informing them that I have not received any document justifying the level of medical decision making required to bill the XXXX code ( amounting {$2700.00} ) when they didn't order a single lab test or imaging, didn't provide a single prescription, and didn't provide any final diagnosis, and I already paid what they quoted me for the patient portion ( {$330.00} ). \n\nXXXX XX/XX/XXXX : I sent an email to XXXX XXXX patient disputes, stating that I have not received the requested documentation. \n\nXXXX XX/XX/XXXX : I received a phone call from XXXX XXXX during my work meeting. I let them know that I'll call them back. \n\nXXXX XX/XX/XXXX : I left voice message to XXXX XXXX after my work meeting. I received no response. \n\nXXXX XX/XX/XXXX : I left voice message to XXXX XXXX. I received no response. \n\nXXXX XX/XX/XXXX : I sent an email to XXXX XXXX patient disputes, stating that I have not received any response. I received no response. \n\nXXXX XX/XX/XXXX : I left a voice message to XXXX XXXX. I received no response. \n\nXXXX XX/XX/XXXX : Derogatory mark on credit report as XXXX XXXX XXXX reported to credit bureau despite my dispute with XXXX XXXX not having been resolved.","date_sent_to_company":"2024-10-22T03:47:48.000Z","issue":"False statements or representation","sub_product":"Medical debt","zip_code":"98109","tags":null,"has_narrative":true,"complaint_id":"10537403","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"OPTUM BANK, INC.","date_received":"2024-10-22T03:47:46.000Z","state":"WA","company_public_response":null,"sub_issue":"Attempted to collect wrong amount"},"highlight":{"complaint_what_happened":["XXXX XX/XX/XXXX : I contacted XXXX XXXX XXXX XXXX <em>patient</em> relations department informing them that I have not received any document justifying the level of medical decision making required to bill the XXXX code ( amounting {$2700.00} ) when they didn't order a single lab test or <em>imaging</em>, didn't provide a single prescription, and didn't provide any final diagnosis, and I already paid what they quoted me for the <em>patient</em> portion ( {$330.00} )."]},"sort":[14.904209,"10537403"]},{"_index":"complaint-public-v1","_id":"4489092","_score":14.867823,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I am a frontline essential worker during the pandemic. I work as a caregiver and was negatively impacted by COVID 19. Worked full time to care for XXXX patients and elders. During the pandemic I lost many of my patients due to COVID resulting in loss of income. I had three late payments posted by Comenity bank resulting in credit score decreases making it even more difficult for me to get back on my feet. I reached out to ask for some relief during this time and they were unable to help me.","date_sent_to_company":"2021-06-24T16:30:04.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"94947","tags":null,"has_narrative":true,"complaint_id":"4489092","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Bread Financial Holdings, Inc.","date_received":"2021-06-24T16:18:04.000Z","state":"CA","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["I am a frontline essential worker <em>during</em> the pandemic. I work as a caregiver and was negatively impacted by COVID 19. Worked full time to care for XXXX <em>patients</em> and elders. <em>During</em> the pandemic I lost many of my <em>patients</em> due to COVID resulting in loss of income. I had three late payments posted by Comenity bank resulting in credit score decreases making it even more difficult for me to get back on my feet. I reached out to ask for some relief <em>during</em> this time and they were unable to help me."]},"sort":[14.867823,"4489092"]},{"_index":"complaint-public-v1","_id":"8983635","_score":14.849044,"_source":{"product":"Checking or savings account","complaint_what_happened":"Receiving service charges in all my accts when we didnt have them, would this be considered truly easier transitions? This fee will automatically be waived if any individual associated with your account is 65 years or older. You will no longer be sent statements for CDs Age more than XXXX and all our accts none are CDs, truly wonder why the service charges? When no images included. The account types chosen for me in its transition may vary to the wrong type of accts for our acct needs. We had acct statements and check images. Now no images are included without bmo taking {$3.00} image fees or statement fees. It is not honoring the accts we had before BMO purchased our previous bank, Bofthe West as it had promised in their communications before their acquisitions. An earlier comment concerning this likely was removed by Bmo, BoftheW, or? With images showing the concerns so, now no images included so, the messages are gotten across without it being removed ; wasting clients time, communicating again and again, lost count, the concerns already shared during the prior days still with no amends for all the time bmo wasted clients ' time, calling them, speaking to its unfortunate workers how ever many times. Our accts fees were not automatically waived as promised in its communications with us with us calling on every statements that came, now missing tge images, only statements, again, which was not how we had our accts prior to Bmo, the concerns are all still with out any full resolve truly","date_sent_to_company":"2024-05-10T06:19:04.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"91803","tags":null,"has_narrative":true,"complaint_id":"8983635","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BMO BANK NATIONAL ASSOCIATION","date_received":"2024-05-10T05:40:08.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Fee problem"},"highlight":{"complaint_what_happened":["With <em>images</em> showing the concerns so, now no <em>images</em> included so, the messages are gotten across without it being removed ; wasting clients time, communicating again and again, lost count, the concerns already shared <em>during</em> the prior days still with no amends for all the time bmo wasted clients ' time, calling them, speaking to its unfortunate workers how ever many times."]},"sort":[14.849044,"8983635"]},{"_index":"complaint-public-v1","_id":"9548199","_score":14.723009,"_source":{"product":"Student loan","complaint_what_happened":"Subject : Formal Complaint Regarding Incorrect Interest Charges During Administrative Forbearance I am writing to formally file a complaint regarding the {$9100.00} in interest charges applied to my account during the administrative forbearance period, which lasted until XX/XX/XXXX. The details of this matter are as follows : Application Submission and Delays : - On XX/XX/XXXX, I applied for the IDR SAVE plan and received a notification that I would hear back from MOHELA within four weeks ( See Image 1 ). \n- On XX/XX/XXXX, MOHELA informed me that there was a delay in processing my application ( See Image 2 ). \n- On XX/XX/XXXX, I was placed on administrative forbearance again ( See Image 3 ). \nInterest Charges : - Around XX/XX/XXXX, I noticed that a substantial amount of interest ( {$9100.00} ) had been charged to my account ( See Image 4 ).\n\n- Upon contacting MOHELA, two representatives assured me that the interest charges would be adjusted to reflect the original application submission date in XX/XX/XXXX, once my application was done processing and my first payment was made. \no Note : My original amount was the same as it was since XX/XX/XXXX, during the student loan payment pause due to the pandemic. \nFollow-Up and Miscommunication : - Around early XX/XX/XXXX, I followed up on my application status. A MOHELA representative informed me that my application had been lost in translation and that the delay was due to an internal error, despite me providing all the correct information. \n- On XX/XX/XXXX, I was placed in administrative forbearance again ( See Image 5 ), and my IDR application was finally approved on XX/XX/XXXX ( See Image 6 ). \n- I asked about my interest charges during administrative forbearance. A representative informed me to follow up once my first payment was made. \nContinued Issues : - In XX/XX/XXXX, after making my first payment, I followed up on the interest charges. Despite explaining my situation and the error on MOHELA 's part, which MOHELA confirmed and acknowledged was their fault, I was told that nothing could be done to refund the charged interest, and I was offered only an apology. \nGiven these circumstances, it is evident that the interest charges incurred during the administrative forbearance period resulted from MOHELA 's processing errors and delays. As a result, I am formally requesting the following actions : - Immediate adjustment of the {$9100.00} in interest charges to reflect the original amount, which the original amount remained constant since XX/XX/XXXX. \n- A thorough investigation into the processing delays and communication issues to prevent such occurrences in the future. \n- A written confirmation of the actions MOHELA taken to resolve this issue believe it is both unfair and unreasonable for me to bear the financial burden of interest charges caused by errors on MOHELA 's part. I trust that this matter will be handled promptly and professionally. \nThank you for your attention to this urgent matter. I look forward to your prompt response and resolution. \nKindly, XXXX XXXX","date_sent_to_company":"2024-07-19T06:28:03.000Z","issue":"Dealing with your lender or servicer","sub_product":"Federal student loan servicing","zip_code":"77433","tags":null,"has_narrative":true,"complaint_id":"9548199","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"MOHELA","date_received":"2024-07-19T06:22:40.000Z","state":"TX","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Don't agree with the fees charged"},"highlight":{"complaint_what_happened":["- On XX/XX/XXXX, I was placed in administrative forbearance again ( See <em>Image</em> 5 ), and my IDR application was finally approved on XX/XX/XXXX ( See <em>Image</em> 6 ). \n- I asked about my interest charges <em>during</em> administrative forbearance. A representative informed me to follow up once my first payment was made. \nContinued Issues : - In XX/XX/XXXX, after making my first payment, I followed up on the interest charges."]},"sort":[14.723009,"9548199"]},{"_index":"complaint-public-v1","_id":"10545312","_score":14.589851,"_source":{"product":"Debt collection","complaint_what_happened":"XXXX XXXX - XXXX XXXX : I requested billing department, medical records department, and patient relations department at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX for documents supporting the level of medical decision making required to justify the XXXX code billed. \n\nXXXX XX/XX/XXXX - I sent an email to XXXX patient disputes, disputing the CPT code entered and requested level of medical decision making required to bill the XXXX code. No response received. \n\nXXXX XX/XX/XXXX- I sent an email to XXXX patient disputes, again requesting level of medical decision making required to bill the XXXX code. No response received until XXXX XX/XX/XXXX. \n\nXXXX XX/XX/XXXX - XXXX patient disputes emailed me their first response, but did not provide the requested documentation. \n\nXXXX XX/XX/XXXX - I pointed out that they have not provided the requested documentation, and requested follow-up with proper document requested to justify the medical CPT code that was billed. \n\nXXXX XX/XX/XXXX- Credit Collection Services XXXX left a voice mail that my medical bill went to collections. \n\nXXXX XX/XX/XXXX - XXXX sent a letter to Credit Collection Services stating that my dispute with XXXX has not been resolved. \n\nXXXX XXXX - XXXX - I continued contacting XXXX XXXX XXXX XXXX in XXXX XXXX and Dignity Health for requested documents. \n\nXXXX XX/XX/XXXX - Credit Collection Services replied that they have verified the debt with XXXX XXXX XXXX XXXX, even though my dispute with XXXX has not been resolved. \n\nXXXX XX/XX/XXXX : I contacted Credit Collection Services to inform them that my dispute with XXXX XXXX XXXX XXXX and XXXX has not been resolved. \n\nXXXX XX/XX/XXXX : I contacted XXXX XXXX XXXX XXXX XXXX XXXX department informing them that I have not received any document justifying the level of medical decision making required to bill the XXXX code ( amounting {$2700.00} ) when they didn't order a single lab test or imaging, didn't provide a single prescription, and didn't provide any final diagnosis, and I already paid what they quoted me for the patient portion ( {$330.00} ). \n\nXXXX XX/XX/XXXX : I sent an email to XXXX XXXX patient disputes, stating that I have not received the requested documentation. \n\nXXXX XX/XX/XXXX : I received a phone call from XXXX XXXX during my work meeting. I let them know that I'll call them back. \n\nXXXX XX/XX/XXXX : I left voice message to XXXX XXXX after my work meeting. I received no response. \n\nXXXX XX/XX/XXXX : I left voice message to XXXX XXXX. I received no response. \n\nXXXX XX/XX/XXXX : I sent an email to XXXX XXXX patient disputes, stating that I have not received any response. I received no response. \n\nXXXX XX/XX/XXXX : I left a voice message to XXXX XXXX. I received no response. \n\nXXXX XX/XX/XXXX : Derogatory mark on credit report as Credit Collection Services reported to credit bureau despite my dispute with XXXX XXXX not having been resolved.","date_sent_to_company":"2024-10-22T03:47:39.000Z","issue":"False statements or representation","sub_product":"Medical debt","zip_code":"98109","tags":null,"has_narrative":true,"complaint_id":"10545312","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CCS Financial Services, Inc.","date_received":"2024-10-22T02:59:17.000Z","state":"WA","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Attempted to collect wrong amount"},"highlight":{"complaint_what_happened":["XXXX XX/XX/XXXX : I sent an email to XXXX XXXX <em>patient</em> disputes, stating that I have not received the requested documentation. \n\nXXXX XX/XX/XXXX : I received a phone call from XXXX XXXX <em>during</em> my work meeting. I let them know that I'll call them back. \n\nXXXX XX/XX/XXXX : I left voice message to XXXX XXXX after my work meeting. I received no response. \n\nXXXX XX/XX/XXXX : I left voice message to XXXX XXXX. I received no response."]},"sort":[14.589851,"10545312"]},{"_index":"complaint-public-v1","_id":"17347043","_score":14.575235,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"I am submitting this complaint regarding PatientFis handling of a medical financing account tied to XXXX XXXX XXXX XXXX. The issues reflect material failures in billing oversight, dispute resolution, and compliance with both consumer-finance standards and basic principles of safety and service verification. \n\nXXXX XXXX repeatedly canceled and rescheduled treatments for months, preventing services from being delivered within the clinically required 46 week interval for efficacy. Despite clear service disruption, PatientFi continued to disburse monthly payments to the merchant without verifying treatment completion or clinical validity. This represents a breakdown in due diligence and internal controls. \n\nDuring my dispute call with PatientFi, the representative acknowledged the service failure, confirmed the merchants inconsistent delivery, and stated that PatientFi could initiate a review and pull back funds. The call disconnected abruptly during this explanation. When I called back, a different representative contradicted the initial findings and stated there was nothing we can do. This inconsistency reflects deficiencies in documentation, continuity, escalation pathways, and dispute-handling protocols. \n\nAs a financing entity for medical procedures, PatientFi has an obligation to ensure accurate billing, appropriate merchant performance verification, and compliant dispute processing aligned with the Consumer Financial Protection Act. These obligations were not met. \n\n\nI also hold a recorded call in which XXXX representative acknowledges service irregularities and discusses reversing charges. This documentation is available upon request. \n\n\nI am requesting : 1. Immediate suspension of billing during review 2. Full audit of payments disbursed for undelivered or clinically invalidated services 3. Reversal of improper charges 4. Written clarification of PatientFis dispute-handling and merchant verification protocols 5. Corrections of any negative credit reporting associated with this account, including removal of delinquency marks or adverse entries caused by PatientFi 's improper billing practices.","date_sent_to_company":"2025-11-19T20:46:31.000Z","issue":"Charged fees or interest you didn't expect","sub_product":"Installment loan","zip_code":"72712","tags":"Servicemember","has_narrative":true,"complaint_id":"17347043","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"PatientFi, Inc.","date_received":"2025-11-19T20:25:14.000Z","state":"AR","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":null},"highlight":{"complaint_what_happened":["Despite clear service disruption, <em>Patient</em>Fi continued to disburse monthly payments to the merchant without verifying treatment completion or clinical validity. This represents a breakdown in due diligence and internal controls. \n\n<em>During</em> my dispute call with <em>Patient</em>Fi, the representative acknowledged the service failure, confirmed the merchants inconsistent delivery, and stated that <em>Patient</em>Fi could initiate a review and pull back funds. The call disconnected abruptly <em>during</em> this explanation."],"company":["<em>Patient</em>Fi, Inc."]},"sort":[14.575235,"17347043"]},{"_index":"complaint-public-v1","_id":"4047413","_score":14.5639,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"On XXXX XXXX a derogatory mark was added on my credit report per XXXX XXXX from Account Resolution Corporation and as allowed under the Fair Debt Collection Practices Act ( FDCPA ), as upon further research, this account was transferred/sold, and I am no longer responsible for the account. \n\nAdditionally, I am allowed under the Health Insurance Portability and Accountability Act ( HIPAA ) to protect my privacy and medical records from third parties. I do not recall giving permission to XXXX XXXX Images for them to release my medical information to a third party. I am aware that the HIPAA does allow for limited information about me but anything more is to only be revealed with the patients authorization. Therefore my request is twofoldvalidation of debt and HIPAA authorization.","date_sent_to_company":"2021-01-05T07:15:49.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"61822","tags":null,"has_narrative":true,"complaint_id":"4047413","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Account Resolution Corporation","date_received":"2021-01-05T02:03:54.000Z","state":"IL","company_public_response":null,"sub_issue":"Was not notified of investigation status or results"},"highlight":{"complaint_what_happened":["I do not recall giving permission to XXXX XXXX <em>Images</em> for them to release my medical information to a third party. I am aware that the HIPAA does allow for limited information about me but anything more is to only be revealed with the <em>patients</em> authorization. Therefore my request is twofoldvalidation of debt and HIPAA authorization."]},"sort":[14.5639,"4047413"]},{"_index":"complaint-public-v1","_id":"21183334","_score":14.505946,"_source":{"product":"Checking or savings account","complaint_what_happened":"I paid {$1600.00} for a root canal and the doctor completed a root canal on the wrong tooth. It was completed on the tooth next to it that already had a new crown. The doctor refuses to provide my dental records, take my calls, or see me when I went to the office. I initiated a dispute for {$500.00} on XXXX/26 with Navy Federal and provided documentation that include the X-rays in color of the crown that was destroyed, the crack in the tooth next to the one she repaired by mistake, XXXX reviews from other patients stating they had root canals completed on the wrong tooth, pics of my jaw swollen for days, and confirmation of ongoing investigation from the dental board. Navy Federal sent an email XXXX26 asking for documentation as if nothing was ever sent. I called on XXXX/26 and the rep had to chat with the claims rep who had trouble viewing the images. I had called twice previously to confirm the uploads which had disappeared because they were updating their system. I uploaded again while on the phone and the claims rep to told customer to ask me to upload the receipt again for the transaction and I did. The dispute was closed XXXX/26. I called and the images are not able to opened but they closed the investigation instead of contacting me to upload again. There was no communication and refused to provide me with the merchant 's response or provide a reason why they closed the dispute.","date_sent_to_company":"2026-04-13T12:23:53.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Checking account","zip_code":"681XX","tags":null,"has_narrative":true,"complaint_id":"21183334","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"NAVY FEDERAL CREDIT UNION","date_received":"2026-04-13T11:52:01.000Z","state":"NE","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Transaction was not authorized"},"highlight":{"complaint_what_happened":["I called and the <em>images</em> are not able to opened but they closed the investigation instead of contacting me to upload again. There was no communication and refused to provide me with the merchant 's response or provide a reason why they closed the dispute."]},"sort":[14.505946,"21183334"]},{"_index":"complaint-public-v1","_id":"11742118","_score":14.417162,"_source":{"product":"Checking or savings account","complaint_what_happened":"I am a woman, I wanted to open a savings account with XXXX by Santander and during the process was required to submit images of all my sensitive documents for \" approval ''. My male husband was not required to submit any images of documents and was approved immediately. I had to scan and upload my drivers license, passport and social security card. I have a larger balance to transfer and higher XXXX  score than he does, so neither of those explain the issue of greater scrutiny or longer approval times. We called customer service and asked why, they did not have an explanation. This is deliberate XXXX  discrimination.","date_sent_to_company":"2025-01-25T18:30:12.000Z","issue":"Opening an account","sub_product":"Savings account","zip_code":"916XX","tags":null,"has_narrative":true,"complaint_id":"11742118","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SANTANDER HOLDINGS USA, INC.","date_received":"2025-01-25T18:15:59.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Unable to open an account"},"highlight":{"complaint_what_happened":["I am a woman, I wanted to open a savings account with XXXX by Santander and <em>during</em> the process was required to submit <em>images</em> of all my sensitive documents for \" approval ''. My male husband was not required to submit any <em>images</em> of documents and was approved immediately. I had to scan and upload my drivers license, passport and social security card."]},"sort":[14.417162,"11742118"]},{"_index":"complaint-public-v1","_id":"10028966","_score":14.387058,"_source":{"product":"Student loan","complaint_what_happened":"I have been on the SAVE student loan repayment program with Edfinancial Services since XX/XX/XXXX. I was placed in an administrative forbearance on XX/XX/XXXX due to issues with the SAVE program, but received official documentation stating that my loan interest rates will be set to XXXX XXXX  during this time and interest will not accrue ( image attached of letter ). Since then, my loans have continued to accrue interest at their regular rates and my account interest rate is STILL not set to XXXX XXXX  ( image attached of my 4 loans with unchanged interest rates ). I have contacted Edfinancial over 20 times now to fix this issue through both email and phone and they constantly respond with a different answer that is not addressing my issue at hand. It has been frustrating and feels absolutely illegal for them to not be honoring their letter and claim that the administrative forbearance should not accrue interest during this time, yet still allowing my account to accrue interest.","date_sent_to_company":"2024-09-05T20:32:44.000Z","issue":"Dealing with your lender or servicer","sub_product":"Federal student loan servicing","zip_code":"90501","tags":null,"has_narrative":true,"complaint_id":"10028966","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EdFinancial Services","date_received":"2024-09-05T20:18:34.000Z","state":"CA","company_public_response":null,"sub_issue":"Don't agree with the fees charged"},"highlight":{"complaint_what_happened":["I was placed in an administrative forbearance on XX/XX/XXXX due to issues with the SAVE program, but received official documentation stating that my loan interest rates will be set to XXXX XXXX  <em>during</em> this time and interest will not accrue ( <em>image</em> attached of letter ). Since then, my loans have continued to accrue interest at their regular rates and my account interest rate is STILL not set to XXXX XXXX  ( <em>image</em> attached of my 4 loans with unchanged interest rates )."]},"sort":[14.387058,"10028966"]},{"_index":"complaint-public-v1","_id":"10487492","_score":14.252546,"_source":{"product":"Checking or savings account","complaint_what_happened":"I am writing to formally dispute the decisions regarding two separate issues with my Wells Fargo account : one involving a {$1000.00} unauthorized charge and another involving a fraudulent chargeback of {$70.00} that was wrongfully deducted from my account.\n\n1. {$1000.00} Unauthorized Charge ( Claim Number : XXXX ) Despite following all appropriate steps and providing substantial evidence, Wells Fargo denied my claim regarding the {$1000.00} unauthorized charge on XX/XX/year>. I would like to highlight several key facts that were overlooked during the investigation : * New Phone and Number : I had to replace my phone and phone number after the unauthorized transaction. When I initially spoke with a Wells Fargo officer regarding this case, they advised me that if I provided proof of ordering a new phone and showed it was now linked to my Wells Fargo account, it would significantly help the case. I am attaching an image as proof that I ordered a new phone ( XXXX XXXX XXXX XXXX XXXX ), with the order placed on XX/XX/year>. This new phone and number are now linked to my Wells Fargo account. Despite providing this evidence, my claim was still denied without proper consideration of this key point.\n\n* Different IP Address : The merchant identified a different IP address for the transaction, which should have raised significant red flags during Wells Fargo 's investigation. This discrepancy has not been adequately addressed, and I request a detailed explanation of how the IP mismatch was handled during the review.\n\n* Provisional Credit Reversal : Wells Fargo initially provided a provisional credit of {$1000.00}, which was later reversed without providing any clear explanation or substantial evidence tying the charge to my authorization. I request a thorough review and a clear rationale for why the credit was reversed despite the obvious signs of fraud.\n\n* Inappropriate Handling by Wells Fargo Officer : During my phone conversation with a Wells Fargo officer on XX/XX/year>, I felt that my words were being twisted, and the questioning was inappropriate. The officer also asked me for further proof of the new phone, which I provided, yet this was not properly factored into the decision. As a loyal customer of nearly 10 years, I expect professional and respectful treatment.\n\n2. {$70.00} Chargeback Dispute ( Claim Number : XXXX ) In a separate incident, I sold a pair of shoes to a buyer on XX/XX/year>, and the payment was processed through XXXX XXXX. After the buyer received the shoes, they filed a chargeback through XXXX XXXX, claiming the transaction was unauthorized. As a result, Wells Fargo deducted {$70.00} from my account. I filed a dispute with Wells Fargo, but the claim was wrongfully denied. \nHere are the key points regarding this dispute : * Proof of Transaction : The XXXX XXXX transaction for {$70.00} was completed on XX/XX/year>. I have attached a screenshot of this transaction for your reference. \n* Conversation with Buyer : I have attached screenshots of my XXXX XXXX conversation with the buyer, where they confirmed their intent to purchase the shoes, provided their contact details, and acknowledged the transaction. This clearly proves that the buyer 's claim of not authorizing the transaction is false.\n\n* Lack of Investigation : Wells Fargo failed to consider this key evidence and sided with the buyer without investigating the transaction details or my communication with the buyer. I request that this decision be reversed and the {$70.00} returned to my account.\n\nAttachments : For the {$1000.00} Unauthorized\nTransaction ( Claim Number : XXXX ) Image : My orders & returns ( XXXX ) This shows proof that I ordered a new phone ( XXXX XXXX XXXX XXXX XXXX ) on XX/XX/year>, which is now linked to my Wells Fargo account. This proves that the device tied to the unauthorized transaction was no longer in my possession.\n\nImage : Right to Documentation Package Contents ( XXXX ) Documentation from Wells Fargos claim investigation regarding the {$1000.00} transaction. This image shows inconsistencies, particularly the lack of consideration of my new phone, IP address discrepancy, and replacement of my debit card.\n\nImage : Account Screen Details ATM/Debit Card Information ( XXXX, XXXX, XXXX, XXXX ) These images reflect the changes made to my account, including ordering a new debit card after the unauthorized transaction. Despite these changes, Wells Fargos investigation failed to address the compromised nature of my old phone and card.\n\nImage : Merchant Documentation and Token Information ( XXXX, XXXX ) This shows Wells Fargos documentation of the authorization tied to my phone. However, the investigation does not account for the fact that I had already replaced my phone and card.\n\nFor the {$70.00} Chargeback Dispute ( Claim Number : XXXX ) Image : XXXX XXXX Transaction ( cash app transaction.PNG ) This image shows the {$70.00} payment made by the buyer through XXXX XXXX, disproving their claim that the transaction was unauthorized. \n\nImages : XXXX XXXX Conversation ( XXXX, XXXX, XXXX, XXXX ) These screenshots provide the buyers confirmation of the transaction, including their agreement to purchase the shoes and details for the exchange. This proves that the chargeback was fraudulent.\n\nImage : Wells Fargo Resolution Letter ( XXXX ) This is the letter from Wells Fargo denying my dispute for the {$70.00} chargeback, despite the evidence I provided showing the transaction was legitimate. \nImage : XXXX Conversation ( text XXXX, text XXXX, text XXXX ) These images show my communication with the buyer, their agreement to meet for the transaction, and their subsequent blocking of me after I notified them of the chargeback. This supports my claim that the chargeback was fraudulent and the buyer attempted to deceive me.","date_sent_to_company":"2024-10-17T20:15:21.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"30307","tags":null,"has_narrative":true,"complaint_id":"10487492","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2024-10-17T19:36:03.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["I am attaching an <em>image</em> as proof that I ordered a new phone ( XXXX XXXX XXXX XXXX XXXX ), with the order placed on XX/XX/year>. This new phone and number are now linked to my Wells Fargo account. Despite providing this evidence, my claim was still denied without proper consideration of this key point.\n\n* Different IP Address : The merchant identified a different IP address for the transaction, which should have raised significant red flags <em>during</em> Wells Fargo 's investigation."]},"sort":[14.252546,"10487492"]},{"_index":"complaint-public-v1","_id":"8303899","_score":14.204374,"_source":{"product":"Debt collection","complaint_what_happened":"Executive Summary : XXXX XXXX XXXX XXXX ( XXXX ) never submitted the insurance claim as per their responsibility to XXXX XXXX XXXX XXXX XXXX Furthermore, XXXX failed to provide the proper XXXX and procedure codes as required by law to the patientXXXX XXXX billing is incomplete, potentially fraudulent, and non-compliant with XXXX XXXX XXXX responsibilities. \nBackground : The dispute with SCA Collections as an agent of XXXX XXXX XXXX ( XXXX ), as an agent of the XXXX, concerns account XXXX. There is a balance due to XXXX via XXXX of {$950.00} for issue exams performed on XX/XX/XXXX at XXXX XXXX XXXX in XXXX XXXX. \nOn or about XX/XX/XXXX, the patient was admitted for a XXXX  under the care of XXXX XXXX XXXX. During the procedure lab evaluations were performed. On XX/XX/XXXX, XXXX as the billing agent for XXXX provided a statement of {$950.00} Balance Due without explanation. On XX/XX/XXXX the patient contacted XXXX and was told that they needed to update his insurance information. The patient complied. \nOn XX/XX/XXXX a new statement arrived without change. The patient contacted XXXX on or about XX/XX/XXXX to determine if there were issues that still needed to be resolved. He was told that XXXX needed to update is insurance information again. At that time both the XXXX representative and the patient confirmed the correct information. \nOn XX/XX/XXXX, the patient received a collection agency referral to SCA Collections and immediately contacted SCA to explain the issue. The patient was advised to contact XXXX to resolve the issue. During this time, the patient offered to submit the insurance claim himself due to the incompetence of the service provider. \nOn XX/XX/XXXX, the patient was sent an updated bill. The patient submitted the claim with the new medical codes. XXXX, returned the claim to the patient by XX/XX/XXXX with a note that the codes were incomplete as per the medical records requirements from XX/XX/XXXX mandating XXXX compliance. \nOn XX/XX/XXXX, the patient supplied written notification to XXXX Collections of the dispute. On XX/XX/XXXX, XXXX XXXX provided the paent with the exact same updated bill with incomplete billing and coding informaon and insisted on payment. \nOn XX/XX/XXXX, the patient immediately contacted XXXX to specify that the bill was incomplete and noncompliance due to the missing XXXX medical codes. This was followed up in writing to XXXX. On XX/XX/XXXX, XXXX sent another letter attempting to collect for the provide APG and their agent XXXX. The patient sent another written correspondence agreeing to make payment when the bill was corrected. \nOn or about XX/XX/XXXX, XXXX added a derogatory statement to the patients credit report. The patient agrees to pay when an accurate bill is delivered and if it is within the window for insurance reimbursement due to the incompetence of the Provider, the Billing XXXX, and XXXX Collections.","date_sent_to_company":"2024-02-07T16:18:24.000Z","issue":"Took or threatened to take negative or legal action","sub_product":"Medical debt","zip_code":"27603","tags":"Older American","has_narrative":true,"complaint_id":"8303899","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SCA Collections, Inc.","date_received":"2024-02-07T15:45:02.000Z","state":"NC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Threatened or suggested your credit would be damaged"},"highlight":{"complaint_what_happened":["<em>During</em> this time, the <em>patient</em> offered to submit the insurance claim himself due to the incompetence of the service provider. \nOn XX/XX/XXXX, the <em>patient</em> was sent an updated bill. The <em>patient</em> submitted the claim with the new medical codes. XXXX, returned the claim to the <em>patient</em> by XX/XX/XXXX with a note that the codes were incomplete as per the medical records requirements from XX/XX/XXXX mandating XXXX compliance."]},"sort":[14.204374,"8303899"]},{"_index":"complaint-public-v1","_id":"15067067","_score":14.062296,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"In XX/XX/year>, I was pressured over a XXXX  call by representatives of XXXX XXXX to take a medical loan through PatientFi for laser hair removal services. During the call, I was verbally promised 17 sessions per treatment area. My husband was present and acted as translator during the call. No contract was emailed to me beforehand. I was not given sufficient time to review any documentation I was expected to sign everything during the XXXX  call. XXXX XXXX refused to provide me the XXXX recording afterward, despite stating that all sessions are recorded. \n\nAfter signing, I discovered the contract only mentioned 15 sessions per area, contradicting what was promised. In reality, I received only 78 sessions per area, with the service abruptly stopped by XXXX XXXX, citing false and defamatory justifications. \n\nTo date, I have paid over {$4100.00} through PatientFi, and I am now being forced to purchase a new treatment plan elsewhere because XXXX XXXX breached their obligations. \n\nFurthermore, I was issued my medical records without identity verification, which included unprofessional, defamatory internal notes written about me by staff a clear violation of trust and professional ethics. \n\nThis is a coordinated scheme between PatientFi and XXXX XXXX to mislead consumers into expensive loans for services they do not fully provide. The verbal promises during the sale do not match the written contract. The refusal to provide a XXXX  recording only further proves their intent to avoid accountability. \n\nI am requesting a full refund of all payments made through PatientFi, as I did not receive the services promised, the course was never completed, and I was subjected to humiliation and emotional distress.","date_sent_to_company":"2025-08-04T23:45:31.000Z","issue":"Charged fees or interest you didn't expect","sub_product":"Installment loan","zip_code":"300XX","tags":null,"has_narrative":true,"complaint_id":"15067067","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"PatientFi, Inc.","date_received":"2025-08-04T22:53:53.000Z","state":"GA","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":null},"highlight":{"complaint_what_happened":["In XX/XX/year>, I was pressured over a XXXX  call by representatives of XXXX XXXX to take a medical loan through <em>Patient</em>Fi for laser hair removal services. <em>During</em> the call, I was verbally promised 17 sessions per treatment area. 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In my petition, I listed all current accounts. All credit bureaus were properly notified, as were all affected companies. \nOn XX/XX/XXXX, my bankruptcy was discharged. \nI logged into Equifax to initiate a dispute on several past addresses, and noticed XXXX ( image enclosed ) was still showing under investigation ( proof to the contrary enclosed ). It is also showing a derogatory status, with a balance. It has shown this during the entire bankruptcy proceeding, meaning Equifax has violated the automatic stay AND is culpable for reporting inaccurate information, thereby damaging my credit. Furthermore, there is a XXXX XXXX XXXX account you 'll notice on the enclosed image that is showing under investigation as well, although there is no current investigations according to the XXXX image. This is misleading and clearly a misstep on Equifax 's behalf. \nMoreover, XXXX addresses shown on my report do not belong to me nor ever have, and Equifax refuses to remove them ( XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX ).","date_sent_to_company":"2016-05-14T12:38:39.000Z","issue":"Credit reporting company's investigation","sub_product":null,"zip_code":"46901","tags":null,"has_narrative":true,"complaint_id":"1924224","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2016-05-14T12:38:39.000Z","state":"IN","company_public_response":null,"sub_issue":"Investigation took too long"},"highlight":{"complaint_what_happened":["I logged into Equifax to initiate a dispute on several past addresses, and noticed XXXX ( <em>image</em> enclosed ) was still showing under investigation ( proof to the contrary enclosed ). It is also showing a derogatory status, with a balance. It has shown this <em>during</em> the entire bankruptcy proceeding, meaning Equifax has violated the automatic stay AND is culpable for reporting inaccurate information, thereby damaging my credit."]},"sort":[14.016481,"1924224"]},{"_index":"complaint-public-v1","_id":"14374977","_score":13.949626,"_source":{"product":"Debt collection","complaint_what_happened":"I went to XXXX XXXX in XXXX  XXXX in XXXX. Test results were shared with my primary care physician but I never received a bill. I still have not received a bill. On XX/XX/year> I received a text message from a debt collector. I replied and asked that they mail me a bill. Because I am familiar with text scams, I didnt click on the link in the text. Instead I created an account in the patient portal for XXXX XXXX to try to pay my bill online. Unfortunately their patient portal doesnt allow me to view or pay my bill. I called the debt collectors number and they had my information but didnt have my apartment number. The woman I spoke to acknowledged my prior text asking that a bill be mailed. Once I gave her my apartment number she said they would mail it. I have never received the bill but continue to get messages. My last text response was : Still haven't received a bill in the mail. I created an account with XXXX XXXX 's patient portal but there is no way for me to view my bill, let alone pay it. I'm not paying a bill I haven't seen over the phone. You can email it to me at XXXX ( an email address Diagnostic Imaging has on file ) or mail it to XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( an address XXXX XXXX has on file ). Pursuant to the Fair Debt Collection Practices Act I was to receive a debt validation noticed within 5 days of your first communication to me on XX/XX/XXXX. That never happened. Do not text me again. 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