{"took":312,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":15669,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"6265688","_score":10.176022,"_source":{"product":"Debt collection","complaint_what_happened":"I have repeatedly informed this company to stop all contact and collection with me. \n\nThey text everyday and call everyday.","date_sent_to_company":"2022-12-02T01:50:57.000Z","issue":"Communication tactics","sub_product":"I do not know","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"6265688","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Radius Global Solutions LLC","date_received":"2022-12-02T01:31:43.000Z","state":"MI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Frequent or repeated calls"},"highlight":{"complaint_what_happened":["They text <em>everyday</em> and call <em>everyday</em>."]},"sort":[10.176022,"6265688"]},{"_index":"complaint-public-v1","_id":"18259050","_score":10.130508,"_source":{"product":"Debt collection","complaint_what_happened":"XXXX through XX/XX/year> calls everyday from multiple numbers. I told them to stop calling everyday","date_sent_to_company":"2025-12-23T21:28:05.000Z","issue":"Communication tactics","sub_product":"Rental debt","zip_code":"322XX","tags":null,"has_narrative":true,"complaint_id":"18259050","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Property Receivables, Corp","date_received":"2025-12-23T21:20:07.000Z","state":"FL","company_public_response":null,"sub_issue":"Frequent or repeated calls"},"highlight":{"complaint_what_happened":["XXXX through XX/XX/year> calls <em>everyday</em> from multiple numbers. I told them to stop calling <em>everyday</em>"]},"sort":[10.130508,"18259050"]},{"_index":"complaint-public-v1","_id":"19798126","_score":10.118025,"_source":{"product":"Checking or savings account","complaint_what_happened":"XX/XX/year> business checking account transfered {$500.00} to everyday checking ; emptying the account XX/XX/year> business savings transfer of {$1000.00} to everyday checking, emptying the account XX/XX/year> cash advance on credit card was maxed out at {$2700.00} and transferred to the everyday checking XX/XX/year> everyday checking emptied to unknown account XX/XX/year> active cash account was charge {$420.00} Wells Fargo everyday checking only had {$200.00} in the account before all transferred money was emptied. \nI was never notified that all my accounts had unusual activity. \nXX/XX/year> a series of attempts and success was accessed on my online banking application on my phone. Never notified or had accounts frozen. \nXXXX XXXX XXXX department failed to keep my money and all of my accounts safe when they were all hacked on the same day. Then XXXX days later. They refuse to refund my money claiming I authorized these transactions.","date_sent_to_company":"2026-02-26T04:28:29.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"967XX","tags":null,"has_narrative":true,"complaint_id":"19798126","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2026-02-26T04:14:53.000Z","state":"HI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["XX/XX/year> business checking account transfered {$500.00} to <em>everyday</em> checking ; emptying the account XX/XX/year> business savings transfer of {$1000.00} to <em>everyday</em> checking, emptying the account XX/XX/year> cash advance on credit card was maxed out at {$2700.00} and transferred to the <em>everyday</em> checking XX/XX/year> <em>everyday</em> checking emptied to unknown account XX/XX/year> active cash account was charge {$420.00} Wells Fargo <em>everyday</em> checking only had {$200.00} in the account before all transferred"]},"sort":[10.118025,"19798126"]},{"_index":"complaint-public-v1","_id":"2930327","_score":10.077189,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"On XX/XX/XXXX, I enrolled in an American Express Offers offer to earn XXXX Membership Rewards points for spending at least {$300.00} at a XXXX property on my Amex EveryDay card. On XX/XX/2018, I spent {$660.00} on my Amex EveryDay card at a XXXX property. Amex confirmed that the XXXX bonus MR points would post after my next statement closes on XX/XX/XXXX ( see attached screenshot of conversation ). That statement closed and the bonus points have not posted. I followed up with Amex customer service via chat on XX/XX/XXXX, and was told the points show as awarded, but not posted and they are refusing to do anything to have them posted to my account.","date_sent_to_company":"2018-06-07T11:47:23.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"200XX","tags":null,"has_narrative":true,"complaint_id":"2930327","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"AMERICAN EXPRESS COMPANY","date_received":"2018-06-07T11:33:27.000Z","state":"DC","company_public_response":null,"sub_issue":"Problem with rewards from credit card"},"highlight":{"complaint_what_happened":["On XX/XX/XXXX, I enrolled in an American Express Offers offer to earn XXXX Membership Rewards points for spending at least {$300.00} at a XXXX property on my Amex <em>EveryDay</em> card. On XX/XX/2018, I spent {$660.00} on my Amex <em>EveryDay</em> card at a XXXX property. Amex confirmed that the XXXX bonus MR points would post after my next statement closes on XX/XX/XXXX ( see attached screenshot of conversation ). That statement closed and the bonus points have not posted."]},"sort":[10.077189,"2930327"]},{"_index":"complaint-public-v1","_id":"8042262","_score":10.06974,"_source":{"product":"Checking or savings account","complaint_what_happened":"They charged me XXXX for each transaction everyday up to three transactions until bank is positive so I was charged XXXX everyday till positive","date_sent_to_company":"2023-12-21T16:32:16.000Z","issue":"Problem caused by your funds being low","sub_product":"Checking account","zip_code":"490XX","tags":null,"has_narrative":true,"complaint_id":"8042262","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FIFTH THIRD FINANCIAL CORPORATION","date_received":"2023-12-21T16:20:50.000Z","state":"MI","company_public_response":null,"sub_issue":"Overdrafts and overdraft fees"},"highlight":{"complaint_what_happened":["They charged me XXXX for each transaction <em>everyday</em> up to three transactions until bank is positive so I was charged XXXX <em>everyday</em> till positive"]},"sort":[10.06974,"8042262"]},{"_index":"complaint-public-v1","_id":"2736203","_score":10.040302,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I have drafted a letter that will be sent to all the Credit Bureaus. The information contained in the letter is inserted here, as well as being uploaded as a PDF File. My attorney will be sending the letter promptly ... as this complaint is also being filed. Carrington was asked repeatedly to cease and desist the fraudulent credit reporting and they refused to do so. \nHere is the write up : Error/Incorrect Credit Reporting to ALL Bureaus Company : Carrington Mortgage Services , LLC, hereafter referred to as Carrington. \nDate Beginning : XX/XX/XXXX. \nALL Mortgage Payments sent to Carrington on time through the XXXX XXXX XXXX XXXX Bill Pay Service. \nALL Mortgage Payments received by Carrington on time. \nCarrington returned payments in error. \n\nInitial Contact with Carrington Carrington Contact : XXXX XXXX. \nDate of initial contact discussing Loan Servicing errors by Carrington : Wednesday, XX/XX/XXXX XXXX XXXX. \nDate of notification to Carrington of possible credit reporting errors : Monday, XX/XX/XXXX XXXX XXXX. \n\nAttorney for XXXX XXXX and XXXX XXXX XXXX and XXXX XXXX retained the legal services of XXXX XXXX XXXX for all matters and correspondence with Carrington. \nEmail thread below ( x2 ) is the actual email correspondence between XXXX XXXX XXXX, XXXX XXXX, and XXXX XXXX. The email correspondence began as a result of a phone call initiated by XXXX XXXX to Carrington in XX/XX/XXXX with concern after receiving an Intent to Foreclose notice generated automatically by Carrington when a payment had not posted properly. \n\n\nFrom : XXXX XXXX To : \" XXXX XXXX '' Cc : \" XXXX XXXX '' Subject : RE : Your Carrington Account Loan Number XXXX Date : Monday, XX/XX/XXXX XXXX XXXX XXXX, Thank you for working directly with my lawyer XXXX XXXX XXXX to correct the issue related to our mortgage. \nAs you can imagine, recovering our credit is extremely important. As we discussed on the phone last month, it is my feeling that Carrington may be reporting negative payment information regarding our mortgage. \nI have noticed a decline in our score that is being reported to us through XXXX. I have already used the free credit report option this year and have ordered ( paid for ) several reports and do not want to pay again to check on what Carrington is reporting. You had mentioned to me that it is very easy to check on this and to correct IMMEDIATELY if Carrington is reporting negatively. \nI respectfully request you follow through with undoing and preventing and negative reporting. \nAs Carrington has found researching this issue, Carrington has made errors in processing our mortgage and is working to rectify with our attorney. \nWe look forward to the resolution and again stress the dire need to rectify any negative credit reporting that has occurred, and enforce a stop order on any future negative reporting during this resolution process. \nRespectfully, XXXX XXXX From : XXXX XXXX [ mailto :  XXXX ] Sent : Wednesday, XX/XX/XXXX XXXX XXXX To : XXXX Subject : Your Carrington Account Hello, Here is the email as promised with my contact info. You can call the toll free number XXXX and I am at extension XXXX. You are welcome to use my direct line XXXX if you ever have a hard time getting through. That rings right at my desk. We do work on the phones so you will probably get my voicemail but if you leave a message I will call right back. I am also responsive by email. \nXXXX XXXX | SSD Specialist Carrington Mortgage Services , LLC XXXX XXXX XXXX XXXX XXXX, XXXX | XXXX XXXX, CA XXXX Office : ( XXXX ) XXXX x XXXX | Fax ( XXXX ) XXXX | www.carringtonms.com Carrington Reported to the CFPB Carringtons failure to adjust the mortgage loan interest rate under the loan agreement at the time the adjustment was due, and delaying 6 months to make the adjustment, forced the loan into a non-compliant situation for Carrington and XXXX XXXX  XXXX XXXX. \nAs discussed with XXXX XXXX by phone, the adjusted payment amount was deemed to be incorrect and unsustainable to be a legal and binding payment to be applied to the mortgage loan, and Carrington could not legally require such payment. XXXX XXXX consulted with Carrington leadership to determine that a loan modification would be required ( XX/XX/XXXX ). \nXXXX XXXX was instructed to continue to pay the last known legally acceptable payment under the existing mortgage loan agreement during the loan modification process ( XX/XX/XXXX ). \nWithout explanation and months of documents being supplied to Carrington, Carrington cancelled the loan modification (XX/XX/XXXX ). \nUnder legal advice of attorney XXXX XXXX, a formal complaint was filed with the CFPB in XX/XX/XXXX under Case number : XXXX. \n\nCarrington Agrees to Process Loan Modification Carrington processed the loan modification to completion on XX/XX/XXXX, over 1 year after the process began due to a Carrington mortgage loan processing error. \n\nProof of on time and as agreed Payments to Carrington Information provided is actual data from XXXX XXXX XXXX XXXX : Date Range From XX/XX/XXXX Numeric date starting with the month To XXXX/XXXX/XXXX Filter By Showing Carrington Mortgage Services payments. Clear Filter Withdraw On Description Category Amount Deliver By Status XX/XX/XXXX Carrington Mortgage Services XXXX Mortgage {$5000.00} EveryDay Checking XXXX XX/XX/XXXX Delivered XXXX # XXXX XX/XX/XXXX Carrington Mortgage Services XXXX Mortgage {$5000.00} EveryDay Checking XXXX XX/XX/XXXX Delivered Cfm # XXXX XX/XX/XXXX Carrington Mortgage Services XXXX Mortgage {$5000.00} EveryDay Checking XXXX XX/XX/XXXX Delivered Cfm # XXXX XX/XX/XXXX Carrington Mortgage Services XXXX Mortgage {$5000.00} EveryDay Checking XXXX XX/XX/XXXX Delivered Cfm # XXXX XX/XX/XXXX Carrington Mortgage Services XXXX Mortgage {$2300.00} EveryDay Checking XXXX XX/XX/XXXX Delivered Cfm # XXXX XX/XX/XXXX Carrington Mortgage Services XXXX Mortgage {$2300.00} EveryDay Checking XXXX XXXX Delivered Cfm # XXXX Info Not Available Carrington Mortgage Services XXXX Mortgage {$2300.00} EveryDay Checking XXXX XX/XX/XXXX Delivered Cfm XXXX XXXX Info Not Available Carrington Mortgage Services XXXX Mortgage {$2300.00} EveryDay Checking XXXX XX/XX/XXXX Delivered Cfm # XXXX Info Not Available Carrington Mortgage Services XXXX Mortgage {$2300.00} EveryDay Checking XXXX XX/XX/XXXX Delivered Cfm XXXX XXXX Info Not Available Carrington Mortgage Services XXXX Mortgage {$2600.00} EveryDay Checking XXXX XX/XX/XXXX Delivered Cfm # XXXX Withdraw On Description Category Amount Deliver By Status Info Not Available Carrington Mortgage Mortgage {$2600.00} XX/XX/XXXX Delivered Services EveryDay Checking XXXX # XXXX XXXX XXXX Info Not Available Carrington Mortgage Mortgage {$2300.00} XX/XX/XXXX Delivered Services EveryDay Checking Cfm # XXXX XXXX XXXX Info Not Available Carrington Mortgage Mortgage {$2300.00} XX/XX/XXXX Delivered Services EveryDay Checking Cfm # XXXX XXXX XXXX Info Not Available Carrington Mortgage Mortgage {$2300.00} XX/XX/XXXX Delivered Services EveryDay Checking Cfm # XXXX XXXX XXXX Info Not Available Carrington Mortgage Mortgage {$2300.00} XX/XX/XXXX Delivered Services EveryDay Checking Cfm # XXXX XXXX XXXX Info Not Available Carrington Mortgage Mortgage {$2300.00} XX/XX/XXXX Delivered Services EveryDay Checking Cfm # XXXX XXXX XXXX Incoming Total {$0.00} Pending, Processing, Delivered, and Completed payments only, including any Outgoing Total {$48000.00} fees. \n\n\n\n\n\n\n\n\n\n\nRemediation to Satisfy CFPB Complaint to Include Fixing Credit Reporting Errors In the complaint filed with the CFPB under : Case number : XXXX, satisfaction of the complaint requested Carrington to complete a loan modification and to correct reporting errors to the Credit Reporting Bureaus. The loan modification has been completed, but the reporting errors by Carrington have not been corrected with any of the credit reporting bureaus. \n\n\nRespectfully request immediate correction to any and all late payments or delinquencies reported by Carrington Mortgage Services , LLC . The Carrington Correction should reflect ALL payments made on time and as agreed. \n\n\nSincerely, XXXX XXXX","date_sent_to_company":"2017-11-22T18:46:58.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"32043","tags":"Servicemember","has_narrative":true,"complaint_id":"2736203","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CARRINGTON MORTGAGE SERVICES, LLC","date_received":"2017-11-22T18:23:10.000Z","state":"FL","company_public_response":null,"sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["Checking XXXX XX/XX/XXXX Delivered Cfm # XXXX XX/XX/XXXX Carrington Mortgage Services XXXX Mortgage {$2300.00} <em>EveryDay</em> Checking XXXX XX/XX/XXXX Delivered Cfm # XXXX XX/XX/XXXX Carrington Mortgage Services XXXX Mortgage {$2300.00} <em>EveryDay</em> Checking XXXX XXXX Delivered Cfm # XXXX Info Not Available Carrington Mortgage Services XXXX Mortgage {$2300.00} <em>EveryDay</em> Checking XXXX XX/XX/XXXX Delivered Cfm XXXX XXXX Info Not Available Carrington Mortgage Services XXXX Mortgage {$2300.00} <em>EveryDay</em> Checking"]},"sort":[10.040302,"2736203"]},{"_index":"complaint-public-v1","_id":"3385700","_score":10.030194,"_source":{"product":"Payday loan, title loan, or personal loan","complaint_what_happened":"Regional finance XXXX Texas keeps calling my work And its unethical I told them Im not allowed to take personal calls at work They call everyday I wan na put a complaint on them! \n\nThey are rude and aggressive They call me at work I have proof they call me everyday on my phone And proof they call my work everyday Its annoying my work is getting mad I dont even answer the call anymore","date_sent_to_company":"2019-09-25T16:39:17.000Z","issue":"Charged fees or interest you didn't expect","sub_product":"Installment loan","zip_code":"794XX","tags":null,"has_narrative":true,"complaint_id":"3385700","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Regional Management Corporation","date_received":"2019-09-25T16:31:57.000Z","state":"TX","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Regional finance XXXX Texas keeps calling my work And its unethical I told them Im not allowed to take personal calls at work They call <em>everyday</em> I wan na put a complaint on them! \n\nThey are rude and aggressive They call me at work I have proof they call me <em>everyday</em> on my phone And proof they call my work <em>everyday</em> Its annoying my work is getting mad I dont even answer the call anymore"]},"sort":[10.030194,"3385700"]},{"_index":"complaint-public-v1","_id":"3325295","_score":10.030194,"_source":{"product":"Debt collection","complaint_what_happened":"Everyday for the past 2 weeks I receive a call from a fake phone number with the same area code as me and they are looking for my daughter in law. Everyday I explain she can not be reached at this number and they continue to call everyday. They always say, ok, we will note it in the file clearly there is no noting going on. I am at work when they call and can not always take a msg. The number they gave me to give to my daughter in law is XXXX Credit Corp. Solutions","date_sent_to_company":"2019-07-31T22:16:28.000Z","issue":"Communication tactics","sub_product":"I do not know","zip_code":"32958","tags":null,"has_narrative":true,"complaint_id":"3325295","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Credit Corp Solutions Inc.","date_received":"2019-07-31T22:05:09.000Z","state":"FL","company_public_response":null,"sub_issue":"You told them to stop contacting you, but they keep trying"},"highlight":{"complaint_what_happened":["<em>Everyday</em> for the past 2 weeks I receive a call from a fake phone number with the same area code as me and they are looking for my daughter in law. <em>Everyday</em> I explain she can not be reached at this number and they continue to call <em>everyday</em>. They always say, ok, we will note it in the file clearly there is no noting going on. I am at work when they call and can not always take a msg. The number they gave me to give to my daughter in law is XXXX Credit Corp. Solutions"]},"sort":[10.030194,"3325295"]},{"_index":"complaint-public-v1","_id":"3444556","_score":9.973576,"_source":{"product":"Payday loan, title loan, or personal loan","complaint_what_happened":"They call my job everyday asking for the plant manager. They also leave the number with anyone that answers the phone. This is a everyday occurance even though I tell then when I can pay","date_sent_to_company":"2019-11-20T14:34:16.000Z","issue":"Struggling to pay your loan","sub_product":"Installment loan","zip_code":"291XX","tags":null,"has_narrative":true,"complaint_id":"3444556","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Thaxton Investment Corporation","date_received":"2019-11-20T14:29:14.000Z","state":"SC","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["They call my job <em>everyday</em> asking for the plant manager. They also leave the number with anyone that answers the phone. This is a <em>everyday</em> occurance even though I tell then when I can pay"]},"sort":[9.973576,"3444556"]},{"_index":"complaint-public-v1","_id":"3196513","_score":9.9498205,"_source":{"product":"Payday loan, title loan, or personal loan","complaint_what_happened":"The company calls me everyday and leaves a message. They stop by everyday or everyother day and park in my driveway and knock on my door hard and leave notes! Are threatening in action, acting like thugs!","date_sent_to_company":"2019-03-30T19:10:55.000Z","issue":"Incorrect information on your report","sub_product":"Installment loan","zip_code":"88203","tags":null,"has_narrative":true,"complaint_id":"3196513","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Western-Shamrock Corporation","date_received":"2019-03-30T18:59:45.000Z","state":"NM","company_public_response":null,"sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["The company calls me <em>everyday</em> and leaves a message. They stop by <em>everyday</em> or everyother day and park in my driveway and knock on my door hard and leave notes! Are threatening in action, acting like thugs!"]},"sort":[9.9498205,"3196513"]},{"_index":"complaint-public-v1","_id":"4225473","_score":9.9412,"_source":{"product":"Debt collection","complaint_what_happened":"I get called everyday by hrrg everyday and they keep bugging me with robocalls. I don't owe them, I just got back from the military","date_sent_to_company":"2021-03-18T18:48:20.000Z","issue":"False statements or representation","sub_product":"Medical debt","zip_code":"74074","tags":null,"has_narrative":true,"complaint_id":"4225473","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"HCFS Healthcare Financial Services of TeamHealth","date_received":"2021-03-18T18:42:08.000Z","state":"OK","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Attempted to collect wrong amount"},"highlight":{"complaint_what_happened":["I get called <em>everyday</em> by hrrg <em>everyday</em> and they keep bugging me with robocalls. I don't owe them, I just got back from the military"]},"sort":[9.9412,"4225473"]},{"_index":"complaint-public-v1","_id":"3344691","_score":9.9412,"_source":{"product":"Debt collection","complaint_what_happened":"They call from XXXX to XXXX. Everyday. They call from different phone numbers. It has been taken off my credit report but they call Everyday. They call on the weekends.","date_sent_to_company":"2019-08-18T12:52:12.000Z","issue":"Communication tactics","sub_product":"I do not know","zip_code":"89113","tags":null,"has_narrative":true,"complaint_id":"3344691","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Diversified Consultants, Inc.","date_received":"2019-08-18T12:39:54.000Z","state":"NV","company_public_response":null,"sub_issue":"Frequent or repeated calls"},"highlight":{"complaint_what_happened":["<em>Everyday</em>. They call from different phone numbers. It has been taken off my credit report but they call <em>Everyday</em>. They call on the weekends."]},"sort":[9.9412,"3344691"]},{"_index":"complaint-public-v1","_id":"2353988","_score":9.937508,"_source":{"product":"Debt collection","complaint_what_happened":"This company has called multiple times everyday for weeks, including Saturday 's and Sundays, and on the XXXX holiday. Starting at around XXXX everyday and ending around XXXX. \nThey have never left a message.","date_sent_to_company":"2017-03-06T14:46:35.000Z","issue":"Communication tactics","sub_product":"Credit card","zip_code":"11222","tags":null,"has_narrative":true,"complaint_id":"2353988","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"Bread Financial Holdings, Inc.","date_received":"2017-02-22T00:30:24.000Z","state":"NY","company_public_response":null,"sub_issue":"Frequent or repeated calls"},"highlight":{"complaint_what_happened":["This company has called multiple times <em>everyday</em> for weeks, including Saturday 's and Sundays, and on the XXXX holiday. Starting at around XXXX <em>everyday</em> and ending around XXXX. \nThey have never left a message."]},"sort":[9.937508,"2353988"]},{"_index":"complaint-public-v1","_id":"5032816","_score":9.933818,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XXXXorXXXX on line I summit on line application for for a everyday check with wells Fargo.I get direct deposits with them and tell me that I'm not good for a everyday checking account.","date_sent_to_company":"2022-01-11T16:32:35.000Z","issue":"Opening an account","sub_product":"Checking account","zip_code":"36109","tags":null,"has_narrative":true,"complaint_id":"5032816","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2021-12-22T06:29:55.000Z","state":"AL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Unable to open an account"},"highlight":{"complaint_what_happened":["On XXXXorXXXX on line I summit on line application for for a <em>everyday</em> check with wells Fargo.I get direct deposits with them and tell me that I'm not good for a <em>everyday</em> checking account."]},"sort":[9.933818,"5032816"]},{"_index":"complaint-public-v1","_id":"6169922","_score":9.9154415,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"Chase Freedom XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX, United States. Phone Number : XXXX XXXX XXXX. Everytime everyday try to use chase it is shut off after XXXX chargers. Declined everyday everycharge harassed with XXXX follow up calls to update everycharge as valued or not. Ftraud alert on every cjharge everyday shout down. Use credit to survive in hard times. I am XXXX on very low inciome. Shut new o nes in mail.","date_sent_to_company":"2022-11-07T01:30:49.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"48089","tags":null,"has_narrative":true,"complaint_id":"6169922","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2022-11-07T01:14:52.000Z","state":"MI","company_public_response":null,"sub_issue":"Overcharged for something you did purchase with the card"},"highlight":{"complaint_what_happened":["Everytime <em>everyday</em> try to use chase it is shut off after XXXX chargers. Declined <em>everyday</em> everycharge harassed with XXXX follow up calls to update everycharge as valued or not. Ftraud alert on every cjharge <em>everyday</em> shout down. Use credit to survive in hard times. I am XXXX on very low inciome. Shut new o nes in mail."]},"sort":[9.9154415,"6169922"]},{"_index":"complaint-public-v1","_id":"7323769","_score":9.913898,"_source":{"product":"Debt collection","complaint_what_happened":"This has been going on everyday for the past few months. Comenity Bank has been calling me everyday and now multiple calls in one day. I dont owe comentity bank anything.","date_sent_to_company":"2023-07-29T18:48:34.000Z","issue":"Attempts to collect debt not owed","sub_product":"I do not know","zip_code":"27616","tags":null,"has_narrative":true,"complaint_id":"7323769","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Bread Financial Holdings, Inc.","date_received":"2023-07-29T18:44:45.000Z","state":"NC","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["This has been going on <em>everyday</em> for the past few months. Comenity Bank has been calling me <em>everyday</em> and now multiple calls in one day. I dont owe comentity bank anything."]},"sort":[9.913898,"7323769"]},{"_index":"complaint-public-v1","_id":"1739001","_score":9.90324,"_source":{"product":"Debt collection","complaint_what_happened":"This company calls everyday about 5 times a day at our office which we just set up a few months ago. This is a place of business and it is a field office. We do not owe any debts, they should not be calling and they should certainly not be calling 5 times a day everyday! It 's XXXX. I believe it 's XXXX XXXX XXXX. I am familiar with their office in XXXX because I use to drive by it everyday and my nephew use to work there. This one is calling from XXXX per my caller ID.","date_sent_to_company":"2016-02-05T22:02:25.000Z","issue":"Cont'd attempts collect debt not owed","sub_product":"I do not know","zip_code":"33435","tags":null,"has_narrative":true,"complaint_id":"1739001","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"ERC","date_received":"2016-01-12T13:06:36.000Z","state":"FL","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Debt is not mine"},"highlight":{"complaint_what_happened":["This company calls <em>everyday</em> about 5 times a day at our office which we just set up a few months ago. This is a place of business and it is a field office. We do not owe any debts, they should not be calling and they should certainly not be calling 5 times a day <em>everyday</em>! It 's XXXX. I believe it 's XXXX XXXX XXXX. I am familiar with their office in XXXX because I use to drive by it <em>everyday</em> and my nephew use to work there. This one is calling from XXXX per my caller ID."]},"sort":[9.90324,"1739001"]},{"_index":"complaint-public-v1","_id":"6266707","_score":9.855921,"_source":{"product":"Debt collection","complaint_what_happened":"XXXX XXXX XXXX call me everyday about 10 times. That's XXXX calls a week. I have the same issue with XXXX, XXXX XXXX XXXX, and XXXX XXXX EVERYDAY from morning, afternoon to night.","date_sent_to_company":"2022-12-01T07:51:23.000Z","issue":"Communication tactics","sub_product":"Credit card debt","zip_code":"33312","tags":"Older American","has_narrative":true,"complaint_id":"6266707","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"ENCORE CAPITAL GROUP INC.","date_received":"2022-12-01T07:35:38.000Z","state":"FL","company_public_response":null,"sub_issue":"Frequent or repeated calls"},"highlight":{"complaint_what_happened":["XXXX XXXX XXXX call me <em>everyday</em> about 10 times. That's XXXX calls a week. I have the same issue with XXXX, XXXX XXXX XXXX, and XXXX XXXX <em>EVERYDAY</em> from morning, afternoon to night."]},"sort":[9.855921,"6266707"]},{"_index":"complaint-public-v1","_id":"5266585","_score":9.847129,"_source":{"product":"Debt collection","complaint_what_happened":"Been receiving phone calls everyday on two lines since XX/XX/2021. Have only been receiving mailings which is acceptable but calling everyday sometimes twice a day if not more is harassment","date_sent_to_company":"2022-02-27T16:36:39.000Z","issue":"Communication tactics","sub_product":"Credit card debt","zip_code":"253XX","tags":null,"has_narrative":true,"complaint_id":"5266585","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2022-02-27T16:36:37.000Z","state":"WV","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Frequent or repeated calls"},"highlight":{"complaint_what_happened":["Been receiving phone calls <em>everyday</em> on two lines since XX/XX/2021. Have only been receiving mailings which is acceptable but calling <em>everyday</em> sometimes twice a day if not more is harassment"]},"sort":[9.847129,"5266585"]},{"_index":"complaint-public-v1","_id":"2812101","_score":9.809633,"_source":{"product":"Payday loan, title loan, or personal loan","complaint_what_happened":"I am being contacted everyday, with the exception of Sunday, for a month. The want the loan paid but, I am unemployed and a XXXX veteran. I have tried to explain this to the company. However, they continue to contact me. It's the same thing everyday.","date_sent_to_company":"2018-02-12T18:23:55.000Z","issue":"Problem when making payments","sub_product":"Installment loan","zip_code":"377XX","tags":"Servicemember","has_narrative":true,"complaint_id":"2812101","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Opportunity Financial, LLC","date_received":"2018-02-12T18:14:05.000Z","state":"TN","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":null},"highlight":{"complaint_what_happened":["I am being contacted <em>everyday</em>, with the exception of Sunday, for a month. The want the loan paid but, I am unemployed and a XXXX veteran. I have tried to explain this to the company. However, they continue to contact me. It's the same thing <em>everyday</em>."]},"sort":[9.809633,"2812101"]},{"_index":"complaint-public-v1","_id":"13694434","_score":9.789177,"_source":{"product":"Debt collection","complaint_what_happened":"they call my phone from XXXX  everyday all day... email me everyday .. and try to access my bank account and wont allow me to change the bank account to one that I can pay the bills with","date_sent_to_company":"2025-05-24T14:02:40.000Z","issue":"Communication tactics","sub_product":"Credit card debt","zip_code":"207XX","tags":null,"has_narrative":true,"complaint_id":"13694434","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SYNCHRONY FINANCIAL","date_received":"2025-05-24T13:55:13.000Z","state":"MD","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"You told them to stop contacting you, but they keep trying"},"highlight":{"complaint_what_happened":["they call my phone from XXXX  <em>everyday</em> all day... email me <em>everyday</em> .. and try to access my bank account and wont allow me to change the bank account to one that I can pay the bills with"]},"sort":[9.789177,"13694434"]},{"_index":"complaint-public-v1","_id":"2776313","_score":9.77946,"_source":{"product":"Debt collection","complaint_what_happened":"They kept calling me everyday! I told them that I have no co trip to pay the payment to pay back the phone company spirit and will try figure out to pay back when I do my tax return and they kept on pushing me pushing me i repeated told them what I plan and they did not listen to me so i told them the same answer and hung up the. they kept call me everyday! so i blocked them and it still go thru and call me everyday!!! harassing me i 'm tired of getting their calls!","date_sent_to_company":"2018-01-09T15:42:32.000Z","issue":"Communication tactics","sub_product":"Other debt","zip_code":"21742","tags":null,"has_narrative":true,"complaint_id":"2776313","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ERC","date_received":"2018-01-09T15:31:03.000Z","state":"MD","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Frequent or repeated calls"},"highlight":{"complaint_what_happened":["They kept calling me <em>everyday</em>! I told them that I have no co trip to pay the payment to pay back the phone company spirit and will try figure out to pay back when I do my tax return and they kept on pushing me pushing me i repeated told them what I plan and they did not listen to me so i told them the same answer and hung up the. they kept call me <em>everyday</em>! so i blocked them and it still go thru and call me <em>everyday</em>!!! harassing me i 'm tired of getting their calls!"]},"sort":[9.77946,"2776313"]},{"_index":"complaint-public-v1","_id":"5971084","_score":9.766166,"_source":{"product":"Debt collection","complaint_what_happened":"This is a Everyday call.They have been told to cease and desist any further contact with me. This account is over 25 years old that they are harassing me over. This Portfolio Collection They call Everyday any were from XXXX til XXXX","date_sent_to_company":"2022-11-17T13:47:42.000Z","issue":"Communication tactics","sub_product":"Credit card debt","zip_code":"444XX","tags":null,"has_narrative":true,"complaint_id":"5971084","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Portfolio Recovery Associates, LLC","date_received":"2022-09-11T18:42:47.000Z","state":"OH","company_public_response":null,"sub_issue":"You told them to stop contacting you, but they keep trying"},"highlight":{"complaint_what_happened":["This is a <em>Everyday</em> call.They have been told to cease and desist any further contact with me. This account is over 25 years old that they are harassing me over. This Portfolio Collection They call <em>Everyday</em> any were from XXXX til XXXX"]},"sort":[9.766166,"5971084"]},{"_index":"complaint-public-v1","_id":"3436698","_score":9.763778,"_source":{"product":"Debt collection","complaint_what_happened":"I am slightly behind but making progress on my past due loan. They call multiple times a day, everyday, even on Sundays. I tell them everyday to stop harassing me and that I will catch up, soon. The calls continue. It is a robo-dialer.","date_sent_to_company":"2019-11-13T08:11:14.000Z","issue":"Communication tactics","sub_product":"Auto debt","zip_code":"77379","tags":null,"has_narrative":true,"complaint_id":"3436698","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TD BANK US HOLDING COMPANY","date_received":"2019-11-13T03:04:52.000Z","state":"TX","company_public_response":null,"sub_issue":"Frequent or repeated calls"},"highlight":{"complaint_what_happened":["They call multiple times a day, <em>everyday</em>, even on Sundays. I tell them <em>everyday</em> to stop harassing me and that I will catch up, soon. The calls continue. It is a robo-dialer."]},"sort":[9.763778,"3436698"]},{"_index":"complaint-public-v1","_id":"8590978","_score":9.65797,"_source":{"product":"Debt collection","complaint_what_happened":"Everyday I keep receiving several calls a day, everyday ( including weekends ) from different phone numbers but the same area code ( 636 ) they have never left a voicemail or have I received a letter about this company called Client Services Inc.","date_sent_to_company":"2024-03-22T19:41:02.000Z","issue":"Communication tactics","sub_product":"I do not know","zip_code":"34743","tags":null,"has_narrative":true,"complaint_id":"8590978","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Client Services, Inc.","date_received":"2024-03-20T18:32:02.000Z","state":"FL","company_public_response":null,"sub_issue":"Frequent or repeated calls"},"highlight":{"complaint_what_happened":["<em>Everyday</em> I keep receiving several calls a day, <em>everyday</em> ( including weekends ) from different phone numbers but the same area code ( 636 ) they have never left a voicemail or have I received a letter about this company called Client Services Inc."]},"sort":[9.65797,"8590978"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":15669,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":15669}]}},"product":{"doc_count":15669,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting or other personal consumer reports","doc_count":8017,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":7996},{"key":"Other personal consumer report","doc_count":21}]}},{"key":"Debt collection","doc_count":1993,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit card debt","doc_count":512},{"key":"I do not know","doc_count":485},{"key":"Other debt","doc_count":281},{"key":"Auto debt","doc_count":131},{"key":"Medical debt","doc_count":121},{"key":"Payday loan debt","doc_count":94},{"key":"Other (i.e. phone, health club, etc.)","doc_count":75},{"key":"Credit card","doc_count":63},{"key":"Medical","doc_count":34},{"key":"Rental debt","doc_count":32},{"key":"Private student loan debt","doc_count":30},{"key":"Payday loan","doc_count":29},{"key":"Telecommunications debt","doc_count":29},{"key":"Mortgage debt","doc_count":20},{"key":"Auto","doc_count":19},{"key":"Federal student loan debt","doc_count":13},{"key":"Non-federal student loan","doc_count":11},{"key":"Mortgage","doc_count":8},{"key":"Federal student loan","doc_count":6}]}},{"key":"Checking or savings account","doc_count":1391,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Checking account","doc_count":1206},{"key":"Other banking product or service","doc_count":88},{"key":"Savings account","doc_count":81},{"key":"CD (Certificate of Deposit)","doc_count":16}]}},{"key":"Credit reporting, credit repair services, or other personal consumer reports","doc_count":1010,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":975},{"key":"Other personal consumer report","doc_count":18},{"key":"Credit repair services","doc_count":17}]}},{"key":"Mortgage","doc_count":610,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Conventional home mortgage","doc_count":242},{"key":"FHA mortgage","doc_count":161},{"key":"Conventional fixed mortgage","doc_count":59},{"key":"VA mortgage","doc_count":59},{"key":"Other type of mortgage","doc_count":25},{"key":"Conventional adjustable mortgage (ARM)","doc_count":22},{"key":"Home equity loan or line of credit (HELOC)","doc_count":14},{"key":"Other mortgage","doc_count":14},{"key":"Home equity loan or line of credit","doc_count":7},{"key":"Reverse mortgage","doc_count":4},{"key":"USDA mortgage","doc_count":2},{"key":"Manufactured home loan","doc_count":1}]}},{"key":"Credit card or prepaid card","doc_count":595,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"General-purpose credit card or charge card","doc_count":411},{"key":"Government benefit card","doc_count":76},{"key":"Store credit card","doc_count":50},{"key":"General-purpose prepaid card","doc_count":44},{"key":"Payroll card","doc_count":13},{"key":"Gift card","doc_count":1}]}},{"key":"Money transfer, virtual currency, or money service","doc_count":426,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Mobile or digital wallet","doc_count":165},{"key":"Domestic (US) money transfer","doc_count":103},{"key":"Virtual currency","doc_count":81},{"key":"International money transfer","doc_count":51},{"key":"Money order, traveler's check or cashier's check","doc_count":9},{"key":"Foreign currency exchange","doc_count":5},{"key":"Refund anticipation check","doc_count":4},{"key":"Traveler's check or cashier's check","doc_count":3},{"key":"Check cashing service","doc_count":2},{"key":"Money order","doc_count":2},{"key":"Debt settlement","doc_count":1}]}},{"key":"Credit card","doc_count":420,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"General-purpose credit card or charge card","doc_count":271},{"key":"Store credit card","doc_count":49}]}},{"key":"Vehicle loan or lease","doc_count":342,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Loan","doc_count":299},{"key":"Lease","doc_count":43}]}},{"key":"Student loan","doc_count":270,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Federal student loan servicing","doc_count":136},{"key":"Private student loan","doc_count":76},{"key":"Non-federal student loan","doc_count":58}]}},{"key":"Payday loan, title loan, or personal loan","doc_count":149,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Installment loan","doc_count":70},{"key":"Payday loan","doc_count":33},{"key":"Personal line of credit","doc_count":26},{"key":"Title loan","doc_count":20}]}},{"key":"Bank account or service","doc_count":105,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Checking account","doc_count":83},{"key":"Other bank product/service","doc_count":15},{"key":"Savings account","doc_count":7}]}},{"key":"Consumer Loan","doc_count":103,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Vehicle loan","doc_count":66},{"key":"Installment loan","doc_count":27},{"key":"Vehicle lease","doc_count":5},{"key":"Title loan","doc_count":3},{"key":"Pawn loan","doc_count":2}]}},{"key":"Payday loan, title loan, personal loan, or advance loan","doc_count":91,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Installment loan","doc_count":40},{"key":"Payday loan","doc_count":25},{"key":"Personal line of credit","doc_count":14},{"key":"Title loan","doc_count":9},{"key":"Earned wage access","doc_count":3}]}},{"key":"Prepaid card","doc_count":68,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Government benefit card","doc_count":27},{"key":"General-purpose prepaid card","doc_count":15},{"key":"General purpose card","doc_count":12},{"key":"ID prepaid card","doc_count":4},{"key":"Payroll card","doc_count":4},{"key":"Gift card","doc_count":3},{"key":"Gift or merchant card","doc_count":1},{"key":"Government benefit payment card","doc_count":1},{"key":"Mobile wallet","doc_count":1}]}},{"key":"Credit reporting","doc_count":32,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Payday loan","doc_count":22,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Debt or credit management","doc_count":19,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Debt settlement","doc_count":16},{"key":"Credit repair services","doc_count":3}]}},{"key":"Money transfers","doc_count":5,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"International money transfer","doc_count":3},{"key":"Domestic (US) money transfer","doc_count":2}]}},{"key":"Other financial service","doc_count":1,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Check cashing","doc_count":1}]}}]}},"issue":{"doc_count":15669,"issue":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Problem with a company's investigation into an existing problem","doc_count":6807,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Was not notified of investigation status or results","doc_count":6301},{"key":"Their investigation did not fix an error on your report","doc_count":459},{"key":"Investigation took more than 30 days","doc_count":22},{"key":"Difficulty submitting a dispute or getting information about a dispute over the phone","doc_count":14},{"key":"Problem with personal statement of dispute","doc_count":11}]}},{"key":"Incorrect information on your report","doc_count":1195,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Information belongs to someone else","doc_count":507},{"key":"Information is missing that should be on the report","doc_count":331},{"key":"Account information incorrect","doc_count":159},{"key":"Account status incorrect","doc_count":128},{"key":"Personal information incorrect","doc_count":27},{"key":"Old information reappears or never goes away","doc_count":24},{"key":"Public record information inaccurate","doc_count":12},{"key":"Information is incorrect","doc_count":7}]}},{"key":"Communication tactics","doc_count":998,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Frequent or repeated calls","doc_count":740},{"key":"You told them to stop contacting you, but they keep trying","doc_count":189},{"key":"Used obscene, profane, or other abusive language","doc_count":26},{"key":"Called before 8am or after 9pm","doc_count":24},{"key":"Threatened to take legal action","doc_count":10},{"key":"Called outside of 8am-9pm","doc_count":5},{"key":"Called after sent written cease of comm","doc_count":2},{"key":"Used obscene/profane/abusive language","doc_count":2}]}},{"key":"Managing an account","doc_count":773,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Deposits and withdrawals","doc_count":287},{"key":"Problem using a debit or ATM card","doc_count":140},{"key":"Banking errors","doc_count":86},{"key":"Funds not handled or disbursed as instructed","doc_count":77},{"key":"Problem accessing account","doc_count":77},{"key":"Problem making or receiving payments","doc_count":41},{"key":"Fee problem","doc_count":40},{"key":"Cashing a check","doc_count":17},{"key":"Deposits or withdrawals","doc_count":8}]}},{"key":"Improper use of your report","doc_count":546,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Reporting company used your report improperly","doc_count":293},{"key":"Credit inquiries on your report that you don't recognize","doc_count":245},{"key":"Received unsolicited financial product or insurance offers after opting out","doc_count":7},{"key":"Report provided to employer without your written authorization","doc_count":1}]}},{"key":"Problem with a credit reporting company's investigation into an existing problem","doc_count":371,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Investigation took more than 30 days","doc_count":133},{"key":"Their investigation did not fix an error on your report","doc_count":132},{"key":"Was not notified of investigation status or results","doc_count":64},{"key":"Difficulty submitting a dispute or getting information about a dispute over the phone","doc_count":24},{"key":"Problem with personal statement of dispute","doc_count":18}]}},{"key":"Attempts to collect debt not owed","doc_count":335,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Debt is not yours","doc_count":171},{"key":"Debt was result of identity theft","doc_count":69},{"key":"Debt was paid","doc_count":63},{"key":"Debt was already discharged in bankruptcy and is no longer owed","doc_count":32}]}},{"key":"Closing an account","doc_count":221,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Funds not received from closed account","doc_count":102},{"key":"Company closed your account","doc_count":86},{"key":"Can't close your account","doc_count":31},{"key":"Fees charged for closing account","doc_count":2}]}},{"key":"Trouble during payment process","doc_count":192,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Trying to communicate with the company to fix an issue while managing or servicing your loan","doc_count":17},{"key":"Payment process","doc_count":12},{"key":"Escrow, taxes, or insurance","doc_count":10},{"key":"Paying off the loan","doc_count":5},{"key":"Lien release","doc_count":1},{"key":"Loan sold or transferred to another company","doc_count":1},{"key":"Private mortgage insurance (PMI)","doc_count":1}]}},{"key":"Took or threatened to take negative or legal action","doc_count":182,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Threatened or suggested your credit would be damaged","doc_count":63},{"key":"Threatened to sue you for very old debt","doc_count":51},{"key":"Threatened to arrest you or take you to jail if you do not pay","doc_count":26},{"key":"Seized or attempted to seize your property","doc_count":21},{"key":"Sued you without properly notifying you of lawsuit","doc_count":13},{"key":"Collected or attempted to collect exempt funds","doc_count":8}]}},{"key":"Struggling to pay your loan","doc_count":169,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Denied request to lower payments","doc_count":54},{"key":"Lender trying to repossess or disable the vehicle","doc_count":29},{"key":"Loan balance remaining after the vehicle is repossessed and sold","doc_count":10},{"key":"Problem after you declared or threatened to declare bankruptcy","doc_count":1}]}},{"key":"Managing the loan or lease","doc_count":154,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Billing problem","doc_count":52},{"key":"Problem with fees charged","doc_count":26},{"key":"Problem with additional products or services purchased with the loan","doc_count":17},{"key":"Problem with the interest rate","doc_count":11},{"key":"Loan sold or transferred to another company","doc_count":7}]}},{"key":"Problem with a purchase shown on your statement","doc_count":153,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit card company isn't resolving a dispute about a purchase on your statement","doc_count":108},{"key":"Card was charged for something you did not purchase with the card","doc_count":40},{"key":"Overcharged for something you did purchase with the card","doc_count":5}]}},{"key":"Problem with a lender or other company charging your account","doc_count":142,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Transaction was not authorized","doc_count":117},{"key":"Money was taken from your account on the wrong day or for the wrong amount","doc_count":14},{"key":"Can't stop withdrawals from your account","doc_count":11}]}},{"key":"Other features, terms, or problems","doc_count":141,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Other problem","doc_count":51},{"key":"Problem with rewards from credit card","doc_count":45},{"key":"Problem with balance transfer","doc_count":16},{"key":"Privacy issues","doc_count":13},{"key":"Problem with customer service","doc_count":12},{"key":"Credit card company forcing arbitration","doc_count":2},{"key":"Problem with cash advances","doc_count":2}]}},{"key":"Struggling to pay mortgage","doc_count":139,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure","doc_count":10},{"key":"Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu","doc_count":7},{"key":"Foreclosure","doc_count":6},{"key":"An existing modification, forbearance plan, short sale, or other loss mitigation relief","doc_count":4}]}},{"key":"Fraud or scam","doc_count":136,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Opening an account","doc_count":134,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Didn't receive terms that were advertised","doc_count":70},{"key":"Unable to open an account","doc_count":33},{"key":"Account opened as a result of fraud","doc_count":19},{"key":"Account opened without my consent or knowledge","doc_count":9},{"key":"Confusing or missing disclosures","doc_count":3}]}},{"key":"Problem caused by your funds being low","doc_count":117,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Overdrafts and overdraft fees","doc_count":67},{"key":"Non-sufficient funds and associated fees","doc_count":30},{"key":"Late or other fees","doc_count":12},{"key":"Bounced checks or returned payments","doc_count":8}]}},{"key":"Dealing with your lender or servicer","doc_count":109,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Trouble with how payments are being handled","doc_count":28},{"key":"Received bad information about your loan","doc_count":27},{"key":"Keep getting calls about your loan","doc_count":23},{"key":"Problem with customer service","doc_count":20},{"key":"Don't agree with the fees charged","doc_count":6},{"key":"Need information about your loan balance or loan terms","doc_count":5}]}},{"key":"Advertising and marketing, including promotional offers","doc_count":105,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Didn't receive advertised or promotional terms","doc_count":64},{"key":"Confusing or misleading advertising about the credit card","doc_count":41}]}},{"key":"Cont'd attempts collect debt not owed","doc_count":104,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Debt is not mine","doc_count":68},{"key":"Debt was paid","doc_count":28},{"key":"Debt resulted from identity theft","doc_count":7},{"key":"Debt was discharged in bankruptcy","doc_count":1}]}},{"key":"Problem when making payments","doc_count":102,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Problem during payment process","doc_count":58},{"key":"You never received your bill or did not know a payment was due","doc_count":7}]}},{"key":"False statements or representation","doc_count":100,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Attempted to collect wrong amount","doc_count":79},{"key":"Impersonated attorney, law enforcement, or government official","doc_count":7},{"key":"Indicated you were committing crime by not paying debt","doc_count":7},{"key":"Impersonated an attorney or official","doc_count":4},{"key":"Indicated committed crime not paying","doc_count":2},{"key":"Indicated shouldn't respond to lawsuit","doc_count":1}]}},{"key":"Written notification about debt","doc_count":99,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Didn't receive enough information to verify debt","doc_count":60},{"key":"Didn't receive notice of right to dispute","doc_count":34},{"key":"Notification didn't disclose it was an attempt to collect a debt","doc_count":5}]}},{"key":"Other transaction problem","doc_count":84,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Closing your account","doc_count":83,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Company closed your account","doc_count":69},{"key":"Can't close your account","doc_count":14}]}},{"key":"Fees or interest","doc_count":72,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Problem with fees","doc_count":36},{"key":"Charged too much interest","doc_count":25},{"key":"Unexpected increase in interest rate","doc_count":11}]}},{"key":"Credit monitoring or identity theft protection services","doc_count":70,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Didn't receive services that were advertised","doc_count":38},{"key":"Billing dispute for services","doc_count":9},{"key":"Problem with product or service terms changing","doc_count":9},{"key":"Problem canceling credit monitoring or identify theft protection service","doc_count":8},{"key":"Received unwanted marketing or advertising","doc_count":6}]}},{"key":"Threatened to contact someone or share information improperly","doc_count":68,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Contacted you after you asked them to stop","doc_count":25},{"key":"Talked to a third-party about your debt","doc_count":25},{"key":"Contacted your employer","doc_count":18}]}},{"key":"Loan modification,collection,foreclosure","doc_count":67,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Struggling to repay your loan","doc_count":64,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Can't get other flexible options for repaying your loan","doc_count":23},{"key":"Problem lowering your monthly payments","doc_count":18},{"key":"Can't temporarily delay making payments","doc_count":15},{"key":"Problem with forgiveness, cancellation, or discharge","doc_count":4},{"key":"Problem with your payment plan","doc_count":4}]}},{"key":"Applying for a mortgage or refinancing an existing mortgage","doc_count":63,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Confusing or misleading advertising or marketing","doc_count":3},{"key":"Delays in the application process","doc_count":2},{"key":"Trying to communicate with the company to fix an issue with the application process","doc_count":1}]}},{"key":"Problems at the end of the loan or lease","doc_count":63,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Unable to receive car title or other problem after the loan is paid off","doc_count":32},{"key":"Problem with paying off the loan","doc_count":16},{"key":"Problem while selling or giving up the vehicle","doc_count":7},{"key":"Problem related to refinancing","doc_count":3},{"key":"Excess mileage, damage, or wear fees, or other problem after the lease is finished","doc_count":2},{"key":"Problem when attempting to purchase vehicle at the end of the lease","doc_count":2},{"key":"Termination fees or other problem when ending the lease early","doc_count":1}]}},{"key":"Closing on a mortgage","doc_count":62,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Delays with the closing process","doc_count":9},{"key":"Changes in loan terms during or after closing","doc_count":3},{"key":"Trying to communicate with the company to fix an issue with the loan closing","doc_count":2},{"key":"Closing disclosure or other related disclosures","doc_count":1}]}},{"key":"Trouble using your card","doc_count":62,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Can't use card to make purchases","doc_count":44},{"key":"Credit card company won't increase or decrease your credit limit","doc_count":18}]}},{"key":"Getting a credit card","doc_count":58,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Application denied","doc_count":26},{"key":"Card opened as result of identity theft or fraud","doc_count":10},{"key":"Card opened without my consent or knowledge","doc_count":6},{"key":"Delay in processing application","doc_count":6},{"key":"Sent card you never applied for","doc_count":6},{"key":"Problem getting a working replacement card","doc_count":4}]}},{"key":"Problem with a purchase or transfer","doc_count":57,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Card company isn't resolving a dispute about a purchase or transfer","doc_count":32},{"key":"Charged for a purchase or transfer you did not make with the card","doc_count":25}]}},{"key":"Trouble using the card","doc_count":57,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Trouble using the card to spend money in a store or online","doc_count":27},{"key":"Trouble getting information about the card","doc_count":12},{"key":"Problem with direct deposit","doc_count":6},{"key":"Problem using the card to withdraw money from an ATM","doc_count":5},{"key":"Problem with a check written from your prepaid card account","doc_count":3},{"key":"Trouble using the card to pay a bill","doc_count":3},{"key":"Problem adding money","doc_count":1}]}},{"key":"Unexpected or other fees","doc_count":56,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Money was not available when promised","doc_count":55,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Loan servicing, payments, escrow account","doc_count":53,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Charged fees or interest you didn't expect","doc_count":50,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Dealing with my lender or servicer","doc_count":48,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Keep getting calls about my loan","doc_count":15},{"key":"Received bad information about my loan","doc_count":15},{"key":"Having problems with customer service","doc_count":7},{"key":"Don't agree with fees charged","doc_count":4},{"key":"Trouble with how payments are handled","doc_count":4},{"key":"Need information about my balance/terms","doc_count":3}]}},{"key":"Problems when you are unable to pay","doc_count":48,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Unauthorized transactions or other transaction problem","doc_count":47,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Repossession","doc_count":40,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Loan balance remaining after the vehicle is repossessed and sold","doc_count":9},{"key":"Account reinstatement or redemption after repossession","doc_count":8},{"key":"Lender trying to repossess or disable the vehicle","doc_count":7},{"key":"Notice to repossess","doc_count":5},{"key":"Company explaining amount owed","doc_count":4},{"key":"Damage caused or loss of personal items in vehicle during the actual repossession","doc_count":3},{"key":"Voluntary repossession","doc_count":3},{"key":"Deficiency balance after repossession","doc_count":1}]}},{"key":"Improper contact or sharing of info","doc_count":39,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Contacted me after I asked not to","doc_count":18},{"key":"Talked to a third party about my debt","doc_count":10},{"key":"Contacted employer after asked not to","doc_count":9},{"key":"Contacted me instead of my attorney","doc_count":2}]}},{"key":"Unable to get your credit report or credit score","doc_count":38,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Other problem getting your report or credit score","doc_count":32},{"key":"Problem getting your free annual credit report","doc_count":6}]}},{"key":"Account opening, closing, or management","doc_count":37,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Can't repay my loan","doc_count":35,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Can't get flexible payment options","doc_count":14},{"key":"Can't decrease my monthly payments","doc_count":13},{"key":"Can't temporarily postpone payments","doc_count":8}]}},{"key":"Electronic communications","doc_count":34,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Frequent or repeated messages","doc_count":27},{"key":"You told them to stop contacting you, but they keep trying","doc_count":5},{"key":"Contacted before 8am or after 9pm","doc_count":1},{"key":"Used obscene, profane, or other abusive language","doc_count":1}]}},{"key":"Managing, opening, or closing your mobile wallet account","doc_count":33,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Trouble accessing funds in your mobile or digital wallet","doc_count":33,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Struggling to pay your bill","doc_count":28,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit card company won't work with you while you're going through financial hardship","doc_count":23},{"key":"Filed for bankruptcy","doc_count":3},{"key":"Problem lowering your monthly payments","doc_count":2}]}},{"key":"Problem with fraud alerts or security freezes","doc_count":26,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Deposits and withdrawals","doc_count":25,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Problem with customer service","doc_count":25,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Problem getting a card or closing an account","doc_count":23,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Trouble closing card","doc_count":9},{"key":"Trouble getting, activating, or registering a card","doc_count":8},{"key":"Trouble getting a working replacement card","doc_count":6}]}},{"key":"Rewards","doc_count":21,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Taking/threatening an illegal action","doc_count":20,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Threatened arrest/jail if do not pay","doc_count":6},{"key":"Threatened to sue on too old debt","doc_count":5},{"key":"Seized/Attempted to seize property","doc_count":4},{"key":"Sued w/o proper notification of suit","doc_count":2},{"key":"Sued where didn't live/sign for debt","doc_count":2},{"key":"Attempted to/Collected exempt funds","doc_count":1}]}},{"key":"Getting a loan or lease","doc_count":19,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Changes in terms mid-deal or after closing","doc_count":6},{"key":"Fraudulent loan","doc_count":5},{"key":"Confusing or misleading advertising or marketing","doc_count":4},{"key":"Loan opened without my consent or knowledge","doc_count":2},{"key":"Problem with signing the paperwork","doc_count":2}]}},{"key":"Using a debit or ATM card","doc_count":19,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Problems caused by my funds being low","doc_count":18,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Problem with the payoff process at the end of the loan","doc_count":16,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Incorrect information on credit report","doc_count":15,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Information is not mine","doc_count":6},{"key":"Account status","doc_count":4},{"key":"Personal information","doc_count":2},{"key":"Reinserted previously deleted info","doc_count":2},{"key":"Account terms","doc_count":1}]}},{"key":"Confusing or missing disclosures","doc_count":14,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Disclosure verification of debt","doc_count":14,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Not given enough info to verify debt","doc_count":7},{"key":"Right to dispute notice not received","doc_count":5},{"key":"Not disclosed as an attempt to collect","doc_count":2}]}},{"key":"Application, originator, mortgage broker","doc_count":12,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Charged fees or interest I didn't expect","doc_count":10,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Closing/Cancelling account","doc_count":10,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Credit reporting company's investigation","doc_count":10,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Inadequate help over the phone","doc_count":4},{"key":"Investigation took too long","doc_count":3},{"key":"Problem with statement of dispute","doc_count":3}]}},{"key":"Problem with a company's investigation into an existing issue","doc_count":10,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Their investigation did not fix an error on your report","doc_count":4},{"key":"Difficulty submitting a dispute or getting information about a dispute over the phone","doc_count":3},{"key":"Was not notified of investigation status or results","doc_count":2},{"key":"Problem with personal statement of dispute","doc_count":1}]}},{"key":"Advertising and marketing","doc_count":9,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Can't contact lender","doc_count":9,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Confusing or misleading advertising or marketing","doc_count":9,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Getting the loan","doc_count":9,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Unauthorized transactions/trans. issues","doc_count":9,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Can't contact lender or servicer","doc_count":8,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Getting a line of credit","doc_count":8,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Other","doc_count":8,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Other service problem","doc_count":8,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Settlement process and costs","doc_count":8,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Customer service / Customer relations","doc_count":7,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Delinquent account","doc_count":7,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Credit decision / Underwriting","doc_count":6,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Identity theft protection or other monitoring services","doc_count":6,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Billing dispute for services","doc_count":2},{"key":"Received unwanted marketing or advertising","doc_count":2},{"key":"Problem canceling credit monitoring or identify theft protection service","doc_count":1},{"key":"Problem with product or service terms changing","doc_count":1}]}},{"key":"Loan payment wasn't credited to your account","doc_count":6,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Making/receiving payments, sending money","doc_count":6,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Billing disputes","doc_count":5,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Can't stop withdrawals from your bank account","doc_count":5,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Problem with additional add-on products or services","doc_count":5,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Shopping for a loan or lease","doc_count":5,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Wrong amount charged or received","doc_count":5,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Credit card protection / Debt protection","doc_count":4,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Managing, opening, or closing account","doc_count":4,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Taking out the loan or lease","doc_count":4,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Transaction issue","doc_count":4,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Unable to get credit report/credit score","doc_count":4,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Problem getting report or credit score","doc_count":3},{"key":"Problem getting my free annual report","doc_count":1}]}},{"key":"Application processing delay","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Balance transfer","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Billing statement","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Can't stop charges to bank account","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Identity theft / Fraud / Embezzlement","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Improper use of my credit report","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Report improperly shared by CRC","doc_count":3}]}},{"key":"Late fee","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Payment to acct not credited","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Received a loan you didn't apply for","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Was approved for a loan, but didn't receive the money","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"APR or interest rate","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Adding money","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Charged upfront or unexpected fees","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Credit determination","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Didn't provide services promised","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Getting a loan","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Fraudulent loan","doc_count":1},{"key":"High pressure sales tactics or recruiting","doc_count":1}]}},{"key":"Lost or stolen money order","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Money was taken from your bank account on the wrong day or for the wrong amount","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Other transaction issues","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Problems receiving the advance","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Sale of account","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Advertising","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Confusing or misleading advertising about the card","doc_count":1}]}},{"key":"Applied for loan/did not receive money","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Bankruptcy","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Charged bank acct wrong day or amt","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Credit limit changed","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Credit line increase/decrease","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Fees","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Issue where my lender is my school","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Issues with fees connected to the loan","doc_count":1}]}},{"key":"Lost or stolen check","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Overdraft, savings, or rewards features","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Payoff process","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Privacy","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Problem adding money","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Unexpected fees","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}}]}},"timely":{"doc_count":15669,"timely":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Yes","doc_count":15464},{"key":"No","doc_count":205}]}},"company_response":{"doc_count":15669,"company_response":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Closed with explanation","doc_count":9346},{"key":"Closed with non-monetary relief","doc_count":5674},{"key":"Closed with monetary relief","doc_count":586},{"key":"Untimely response","doc_count":42},{"key":"Closed","doc_count":20},{"key":"In progress","doc_count":1}]}},"submitted_via":{"doc_count":15669,"submitted_via":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Web","doc_count":15669}]}},"company":{"doc_count":15669,"company":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","doc_count":3009},{"key":"EQUIFAX, INC.","doc_count":2819},{"key":"Experian Information Solutions Inc.","doc_count":2819},{"key":"WELLS FARGO & COMPANY","doc_count":485},{"key":"AMERICAN EXPRESS COMPANY","doc_count":317},{"key":"BANK OF AMERICA, NATIONAL ASSOCIATION","doc_count":296},{"key":"JPMORGAN CHASE & CO.","doc_count":283},{"key":"CAPITAL ONE FINANCIAL CORPORATION","doc_count":230},{"key":"CITIBANK, N.A.","doc_count":229},{"key":"Portfolio Recovery Associates, LLC","doc_count":177},{"key":"Navient Solutions, LLC.","doc_count":149},{"key":"Paypal Holdings, Inc","doc_count":120},{"key":"SYNCHRONY FINANCIAL","doc_count":116},{"key":"Bread Financial Holdings, Inc.","doc_count":115},{"key":"Chime Financial Inc","doc_count":115},{"key":"Block, Inc.","doc_count":111},{"key":"NAVY FEDERAL CREDIT UNION","doc_count":104},{"key":"ENCORE CAPITAL GROUP INC.","doc_count":98},{"key":"U.S. BANCORP","doc_count":93},{"key":"DISCOVER BANK","doc_count":84},{"key":"ALLY FINANCIAL INC.","doc_count":77},{"key":"Westlake Services, LLC","doc_count":62},{"key":"Credit Karma, LLC","doc_count":56},{"key":"TD BANK US HOLDING COMPANY","doc_count":55},{"key":"PNC Bank N.A.","doc_count":51},{"key":"TRUIST FINANCIAL CORPORATION","doc_count":50},{"key":"Ocwen Financial Corporation","doc_count":42},{"key":"Resurgent Capital Services L.P.","doc_count":42},{"key":"UNITED SERVICES AUTOMOBILE ASSOCIATION","doc_count":41},{"key":"BARCLAYS BANK DELAWARE","doc_count":38},{"key":"Coinbase, Inc.","doc_count":37},{"key":"Mr. Cooper Group Inc.","doc_count":37},{"key":"Santander Consumer USA Holdings Inc.","doc_count":36},{"key":"CREDIT ACCEPTANCE CORPORATION","doc_count":35},{"key":"TRANSWORLD SYSTEMS INC","doc_count":35},{"key":"GOLDMAN SACHS BANK USA","doc_count":34},{"key":"FIFTH THIRD FINANCIAL CORPORATION","doc_count":33},{"key":"CITIZENS FINANCIAL GROUP, INC.","doc_count":32},{"key":"Ditech Financial LLC","doc_count":32},{"key":"OneMain Finance Corporation","doc_count":32},{"key":"SLM CORPORATION","doc_count":32},{"key":"Shellpoint Partners, LLC","doc_count":32},{"key":"Comerica","doc_count":31},{"key":"Conn's, Inc.","doc_count":31},{"key":"Early Warning Services, LLC","doc_count":31},{"key":"MOHELA","doc_count":30},{"key":"LoanCare, LLC","doc_count":28},{"key":"SOFI TECHNOLOGIES, INC.","doc_count":28},{"key":"CL Holdings LLC","doc_count":27},{"key":"KEYCORP","doc_count":26},{"key":"Freedom Mortgage Company","doc_count":25},{"key":"Kriya Capital, LLC","doc_count":25},{"key":"ROBINHOOD MARKETS INC.","doc_count":25},{"key":"SANTANDER HOLDINGS USA, INC.","doc_count":24},{"key":"BBVA FINANCIAL CORPORATION","doc_count":23},{"key":"HYUNDAI CAPITAL AMERICA","doc_count":22},{"key":"Nelnet, Inc.","doc_count":22},{"key":"SELECT PORTFOLIO SERVICING, INC.","doc_count":22},{"key":"TMX Finance LLC","doc_count":22},{"key":"TOYOTA MOTOR CREDIT CORPORATION","doc_count":22},{"key":"BMO BANK NATIONAL ASSOCIATION","doc_count":21},{"key":"HW Holding, Inc","doc_count":21},{"key":"Bridgecrest Acceptance Corporation","doc_count":20},{"key":"Convergent Resources, Inc.","doc_count":20},{"key":"ENOVA INTERNATIONAL, INC.","doc_count":20},{"key":"NATIONSTAR MORTGAGE LLC","doc_count":20},{"key":"SUNRISE CREDIT SERVICES, INC","doc_count":20},{"key":"AES/PHEAA","doc_count":19},{"key":"ERC","doc_count":19},{"key":"Halsted Financial Services, LLC.","doc_count":19},{"key":"Netspend Corporation","doc_count":19},{"key":"The CBE Group, Inc.","doc_count":19},{"key":"Diversified Consultants, Inc.","doc_count":18},{"key":"HSBC NORTH AMERICA HOLDINGS INC.","doc_count":18},{"key":"NISSAN MOTOR ACCEPTANCE COMPANY LLC","doc_count":18},{"key":"CCF Intermediate Holdings LLC","doc_count":17},{"key":"Radius Global Solutions LLC","doc_count":17},{"key":"Specialized Loan Servicing Holdings LLC","doc_count":17},{"key":"CARRINGTON MORTGAGE SERVICES, LLC","doc_count":16},{"key":"Conduent Incorporated","doc_count":16},{"key":"Empowerment Ventures, LLC","doc_count":16},{"key":"Exeter Finance, LLC.","doc_count":16},{"key":"General Motors Financial Company, Inc.","doc_count":16},{"key":"Thaxton Investment Corporation","doc_count":16},{"key":"Tower Loan of Mississippi, Inc.","doc_count":16},{"key":"BB&T CORPORATION","doc_count":15},{"key":"ONEMAIN FINANCIAL HOLDINGS, LLC.","doc_count":15},{"key":"REGIONS FINANCIAL CORPORATION","doc_count":15},{"key":"Regional Management Corporation","doc_count":15},{"key":"Affirm Holdings, Inc","doc_count":14},{"key":"Caliber Home Loans, Inc.","doc_count":14},{"key":"MoneyLion Inc.","doc_count":14},{"key":"ACIMA CREDIT, LLC","doc_count":13},{"key":"M&T BANK CORPORATION","doc_count":13},{"key":"NCB Management Services Inc.","doc_count":13},{"key":"SUNTRUST BANKS, INC.","doc_count":13},{"key":"UPGRADE, INC.","doc_count":13},{"key":"AMERISAVE MORTGAGE CORPORATION","doc_count":12},{"key":"Global Lending Services LLC","doc_count":12},{"key":"HUNTINGTON NATIONAL BANK, THE","doc_count":12},{"key":"Rocket Mortgage, LLC","doc_count":12},{"key":"Southwest Credit Systems, L.P.","doc_count":12},{"key":"BANK OF THE WEST","doc_count":11},{"key":"FISERV FINXACT CORE","doc_count":11},{"key":"Maximus Federal Services, Inc.","doc_count":11},{"key":"National Credit Systems,Inc.","doc_count":11},{"key":"Self Financial Inc.","doc_count":11},{"key":"AFNI INC.","doc_count":10},{"key":"Avant Holding Company, Inc.","doc_count":10},{"key":"FinCo Services Inc DBA Current","doc_count":10},{"key":"Harley Davidson Financial Services Inc","doc_count":10},{"key":"Harris & Harris, Ltd.","doc_count":10},{"key":"I.C. System, Inc.","doc_count":10},{"key":"Lendmark Financial Services","doc_count":10},{"key":"ORG GC GP BUYER, LLC","doc_count":10},{"key":"Receivables Performance Management, LLC","doc_count":10},{"key":"Spring Oaks Capital, LLC","doc_count":10},{"key":"Alorica Inc.","doc_count":9},{"key":"American Credit Acceptance, LLC","doc_count":9},{"key":"American First Finance, Inc.","doc_count":9},{"key":"Atlanticus Services Corporation","doc_count":9},{"key":"FC HoldCo LLC","doc_count":9},{"key":"IQOR US INC","doc_count":9},{"key":"PENNYMAC LOAN SERVICES, LLC.","doc_count":9},{"key":"RUSHMORE LOAN MANAGEMENT SERVICES LLC","doc_count":9},{"key":"Sequium Asset Solutions, LLC","doc_count":9},{"key":"Upstart Holdings, Inc.","doc_count":9},{"key":"ADP Inc.","doc_count":8},{"key":"AmeriHome Mortgage Company, LLC","doc_count":8},{"key":"CCS Financial Services, Inc.","doc_count":8},{"key":"Commonwealth Financial Systems, Inc.","doc_count":8},{"key":"Consumer Portfolio Services, Inc.","doc_count":8},{"key":"FIRST NATIONAL BANK OF OMAHA","doc_count":8},{"key":"Fay Servicing, LLC","doc_count":8},{"key":"Fidelity National Information Services, Inc. (FNIS)","doc_count":8},{"key":"HCFS Healthcare Financial Services of TeamHealth","doc_count":8},{"key":"National Credit Adjusters, LLC","doc_count":8},{"key":"National Enterprise Systems, Inc.","doc_count":8},{"key":"Synovus Bank","doc_count":8},{"key":"T.S. Holdings","doc_count":8},{"key":"United PanAm Financial Corp.","doc_count":8},{"key":"World Acceptance Corporation","doc_count":8},{"key":"Amsher Collection Services, Inc.","doc_count":7},{"key":"BAM Management US Holdings Inc.","doc_count":7},{"key":"BSI Financial Holdings, Inc.","doc_count":7},{"key":"CNG FINANCIAL CORPORATION","doc_count":7},{"key":"COMMUNITY CHOICE FINANCIAL, INC.","doc_count":7},{"key":"CarMax, Inc.","doc_count":7},{"key":"Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)","doc_count":7},{"key":"FORD MOTOR CREDIT CO.","doc_count":7},{"key":"Flagstar Bank, N.A.","doc_count":7},{"key":"LAKEVIEW LOAN SERVICING, LLC","doc_count":7},{"key":"Lending Club Corp","doc_count":7},{"key":"MARINER FINANCE, LLC","doc_count":7},{"key":"PLANET HOME LENDING, LLC","doc_count":7},{"key":"Paramount GR Holdings, LLC","doc_count":7},{"key":"Performant Financial Corporation","doc_count":7},{"key":"Populus Financial Group, Inc. (F/K/A Ace Cash Express)","doc_count":7},{"key":"Receivables Management Partners, LLC","doc_count":7},{"key":"Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis","doc_count":7},{"key":"SECURITY FINANCE CORP","doc_count":7},{"key":"STERLING JEWELERS, INC.","doc_count":7},{"key":"TCF NATIONAL BANK","doc_count":7},{"key":"Western-Shamrock Corporation","doc_count":7},{"key":"Ability Recovery Services, LLC","doc_count":6},{"key":"Advance America, Cash Advance Centers, Inc.","doc_count":6},{"key":"BMW Financial Services NA, LLC","doc_count":6},{"key":"Byrider Franchising, LLC","doc_count":6},{"key":"CAINE & WEINER COMPANY, INC.","doc_count":6},{"key":"CURO Intermediate Holdings","doc_count":6},{"key":"FAIR COLLECTIONS & OUTSOURCING, INC.","doc_count":6},{"key":"First Data Corporation","doc_count":6},{"key":"Foris DAX, Inc.","doc_count":6},{"key":"Kikoff Inc.","doc_count":6},{"key":"Monarch Recovery Holdings, Inc.","doc_count":6},{"key":"PENTAGON FEDERAL CREDIT UNION","doc_count":6},{"key":"ProCollect, Inc.","doc_count":6},{"key":"SANTANDER BANK, NATIONAL ASSOCIATION","doc_count":6},{"key":"Seterus, Inc.","doc_count":6},{"key":"Sunbit, Inc.","doc_count":6},{"key":"United Collection Bureau, Inc.","doc_count":6},{"key":"21ST MORTGAGE CORP.","doc_count":5},{"key":"AMERICAN HONDA FINANCE CORP","doc_count":5},{"key":"Atlas Credit Company, Inc.","doc_count":5},{"key":"Big Picture Loans, LLC","doc_count":5},{"key":"CAVALRY INVESTMENTS, LLC","doc_count":5},{"key":"CLGF Holdco 1, LLC","doc_count":5},{"key":"Collection Management Holdings, LLC","doc_count":5},{"key":"Cottonwood Financial Ltd.","doc_count":5},{"key":"Diversified Adjustment Service, Inc.","doc_count":5},{"key":"Dovenmuehle Mortgage, Inc.","doc_count":5},{"key":"First Credit Services Inc.","doc_count":5},{"key":"Google Compare Credit Cards Inc.","doc_count":5},{"key":"I.Q. DATA INTERNATIONAL, INC.","doc_count":5},{"key":"LD Holdings Group, LLC","doc_count":5},{"key":"LEXISNEXIS","doc_count":5},{"key":"Larry H. Miller Group of Companies","doc_count":5},{"key":"NEW YORK COMMUNITY BANCORP INC","doc_count":5},{"key":"PRESTIGE FINANCIAL SERVICES INC","doc_count":5},{"key":"Penn Credit Corporation","doc_count":5},{"key":"RFNA, LP","doc_count":5},{"key":"Risecredit, LLC","doc_count":5},{"key":"RoundPoint Mortgage Servicing LLC","doc_count":5},{"key":"TransferWise Ltd","doc_count":5},{"key":"TrueAccord Corp.","doc_count":5},{"key":"Winklevoss Exchange LLC","doc_count":5},{"key":"AR Resources, Inc.","doc_count":4},{"key":"AmeriCash Holding LLC","doc_count":4},{"key":"Atlantic Recovery Solutions LLC","doc_count":4},{"key":"BANCO POPULAR DE PUERTO RICO","doc_count":4},{"key":"Bilt Technologies, Inc.","doc_count":4},{"key":"CARD Corporation","doc_count":4},{"key":"Capital Accounts, LLC","doc_count":4},{"key":"Carvana Group, LLC","doc_count":4},{"key":"Client Services, Inc.","doc_count":4},{"key":"Credit Control, LLC","doc_count":4},{"key":"Credit Corp Solutions Inc.","doc_count":4},{"key":"F.H. Cann & Associates, Inc.","doc_count":4},{"key":"Financial Business and Consumer Solutions.","doc_count":4},{"key":"HONOR FINANCE, LLC","doc_count":4},{"key":"Incomm Holdings Inc.","doc_count":4},{"key":"John C. Heath, Attorney at Law, PLLC","doc_count":4},{"key":"LDF Holdings, LLC","doc_count":4},{"key":"MIDFIRST BANK","doc_count":4},{"key":"MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC","doc_count":4},{"key":"MORGAN STANLEY & CO. LLC","doc_count":4},{"key":"Mercedes Benz Financial Services","doc_count":4},{"key":"Monterey Financial Services LLC","doc_count":4},{"key":"OPORTUN FINANCIAL CORPORATION","doc_count":4},{"key":"Opportunity Financial, LLC","doc_count":4},{"key":"RGS Financial, Inc.","doc_count":4},{"key":"Remitly, Inc.","doc_count":4},{"key":"STATE FARM BANK, FSB","doc_count":4},{"key":"Selene Finance LP","doc_count":4},{"key":"Selene Holdings LLC","doc_count":4},{"key":"Sunset Management, Inc","doc_count":4},{"key":"The CMI Group, Inc.","doc_count":4},{"key":"The Receivable Management Services LLC","doc_count":4},{"key":"Unifin Inc.","doc_count":4},{"key":"Utah System of Higher Education","doc_count":4},{"key":"VW Credit","doc_count":4},{"key":"W&A Intermediate Co., LLC","doc_count":4},{"key":"WEBSTER BANK, NATIONAL ASSOCIATION","doc_count":4},{"key":"Williams & Fudge, Inc","doc_count":4},{"key":"1st Franklin Financial Corporation","doc_count":3},{"key":"AXOS FINANCIAL, INC.","doc_count":3},{"key":"Adler Wallach & Associates, Inc.","doc_count":3},{"key":"Aldous & Associates, PLLC","doc_count":3},{"key":"AmeriCollect","doc_count":3},{"key":"American Coradius International LLC","doc_count":3},{"key":"Americas Car-Mart, Inc.","doc_count":3},{"key":"Avid Acceptance, LLC","doc_count":3},{"key":"Brightfunders, LLC","doc_count":3},{"key":"CBC Companies, Inc.","doc_count":3},{"key":"CHARLES SCHWAB CORPORATION, THE","doc_count":3},{"key":"CarFinance Capital LLC, Irvine, CA Branch","doc_count":3},{"key":"Cash Express, LLC","doc_count":3},{"key":"Cedars Business Services, LLC","doc_count":3},{"key":"Central Portfolio Control Inc.","doc_count":3},{"key":"Continental Finance Company, LLC","doc_count":3},{"key":"Duvera Billing Services, LLC","doc_count":3},{"key":"EGL US, LLC","doc_count":3},{"key":"EOS Holdings, Inc.","doc_count":3},{"key":"EdFinancial Services","doc_count":3},{"key":"FIRST PORTFOLIO SERVICING INC","doc_count":3},{"key":"FlexShopper, Inc","doc_count":3},{"key":"Friendly Finance Corporation","doc_count":3},{"key":"Frontline Asset Strategies, LLC","doc_count":3},{"key":"Harpeth Financial Services, LLC","doc_count":3},{"key":"Home Loan Center, Inc.","doc_count":3},{"key":"JH Portfolio Debt Equities, LLC","doc_count":3},{"key":"JPL Recovery Solutions","doc_count":3},{"key":"Jim Bottin Enterprises, Inc","doc_count":3},{"key":"KP ASSET CONSULTING LLC","doc_count":3},{"key":"LendingPoint Holdings LLC","doc_count":3},{"key":"MORTGAGE SOLUTIONS OF COLORADO","doc_count":3},{"key":"Maury Cobb, Attorney at Law, LLC","doc_count":3},{"key":"Midwest Fidelity Services, LLC","doc_count":3},{"key":"Minto Financial dba Minto Money","doc_count":3},{"key":"Mobiloans, LLC","doc_count":3},{"key":"NATIONAL DEBT RELIEF LLC","doc_count":3},{"key":"NATIONWIDE ACCEPTANCE LLC","doc_count":3},{"key":"National Credit Services, Inc.","doc_count":3},{"key":"Nationwide Capital Services, LLC","doc_count":3},{"key":"Northstar Location Services, LLC","doc_count":3},{"key":"OLD NATIONAL BANCORP","doc_count":3},{"key":"PARAMOUNT RESIDENTIAL MORTGAGE GROUP","doc_count":3},{"key":"Personal Cash Loans of SC, Inc.","doc_count":3},{"key":"Possible Financial Inc","doc_count":3},{"key":"Pressler & Pressler, LLP","doc_count":3},{"key":"QC HOLDINGS INC","doc_count":3},{"key":"Red River Credit Corporation","doc_count":3},{"key":"Relay Financial (US), Corp.","doc_count":3},{"key":"Ria Envia, LLC","doc_count":3},{"key":"SUN LOAN COMPANY INC.","doc_count":3},{"key":"Servis One, Inc., Titusville, PA Branch","doc_count":3},{"key":"Simon's Agency, Inc.","doc_count":3},{"key":"Skrill USA, Inc.","doc_count":3},{"key":"Synter Resource Group, LLC.","doc_count":3},{"key":"TENET HEALTHCARE CORPORATION","doc_count":3},{"key":"TapTap Send Inc.","doc_count":3},{"key":"The Law Offices of Mitchell D. Bluhm & Associates","doc_count":3},{"key":"TomoCredit Inc.","doc_count":3},{"key":"UNIVERSAL ACCEPTANCE CORPORATION (NE)","doc_count":3},{"key":"USI Solutions Inc.","doc_count":3},{"key":"VALLEY NATIONAL BANCORP","doc_count":3},{"key":"VYSTAR CREDIT UNION","doc_count":3},{"key":"Valentine and Kebartas, Inc.","doc_count":3},{"key":"Velocity Portfolio Group","doc_count":3},{"key":"Village Capital & Investment LLC","doc_count":3},{"key":"WESTERN UNION COMPANY, THE","doc_count":3},{"key":"Weltman, Weinberg & Reis Co., L.P.A.","doc_count":3},{"key":"3rd Generation, Inc.","doc_count":2},{"key":"ACS Education Services","doc_count":2},{"key":"Ad Astra Recovery Services Inc","doc_count":2},{"key":"Army and Air Force Exchange Service","doc_count":2},{"key":"Asset Management Outsourcing, Inc.","doc_count":2},{"key":"Asset Recovery Solutions, LLC","doc_count":2},{"key":"Auto Now Financial Services, Inc., Phoenix, AZ Branch","doc_count":2},{"key":"Auto Trakk, LLC","doc_count":2},{"key":"BANK OF NEW YORK MELLON CORPORATION, THE","doc_count":2},{"key":"BOEING EMPLOYEES' CREDIT UNION","doc_count":2},{"key":"BROKER SOLUTIONS, INC.","doc_count":2},{"key":"Bepensa Capital, Inc.","doc_count":2},{"key":"Betterment LLC","doc_count":2},{"key":"Blackhawk Network Holdings Inc.","doc_count":2},{"key":"Blakely-Witt and Associates, Inc.","doc_count":2},{"key":"Bliksum, LLC","doc_count":2},{"key":"BlueChip Financial","doc_count":2},{"key":"COLORADO HOUSING AND FINANCE AUTHORITY","doc_count":2},{"key":"COMMERCE BANK","doc_count":2},{"key":"Camelot Financial Services, Inc.","doc_count":2},{"key":"Cascade Capital, LLC","doc_count":2},{"key":"Chrysalis Holdings LLC","doc_count":2},{"key":"Climb Credit Inc.","doc_count":2},{"key":"Colony Brands, Inc.","doc_count":2},{"key":"Consumer Financial Services","doc_count":2},{"key":"Credit Central Holdings, LLC","doc_count":2},{"key":"Credit Fresh Holdings Inc","doc_count":2},{"key":"Critical Resolution Mediation LLC","doc_count":2},{"key":"Crossroads Systems Inc.","doc_count":2},{"key":"DLC, LLC","doc_count":2},{"key":"DYNAMIC RECOVERY SERVICES, INC.","doc_count":2},{"key":"DailyPay, Inc","doc_count":2},{"key":"Dave Operating, LLC","doc_count":2},{"key":"Debt Management Incorporated","doc_count":2},{"key":"Debt Recovery Solutions, LLC","doc_count":2},{"key":"Delta Management Associates, Inc.","doc_count":2},{"key":"Direct Cash LLC","doc_count":2},{"key":"Diverse Funding Associates LLC","doc_count":2},{"key":"DriveTime","doc_count":2},{"key":"ECMC GROUP, INC.","doc_count":2},{"key":"EXPERT GLOBAL SOLUTIONS, INC.","doc_count":2},{"key":"Eastern Revenue, Inc.","doc_count":2},{"key":"FCI Lender Services Inc.","doc_count":2},{"key":"FIRST CITIZENS BANCSHARES, INC.","doc_count":2},{"key":"FIRST HAWAIIAN, INC.","doc_count":2},{"key":"FIRST HORIZON BANK","doc_count":2},{"key":"FMA Alliance, Ltd.","doc_count":2},{"key":"FREEDOM FINANCIAL NETWORK","doc_count":2},{"key":"First Associates Loan Servicing LLC","doc_count":2},{"key":"First Technology Federal Credit Union","doc_count":2},{"key":"Focus Holding Company","doc_count":2},{"key":"Foursight Holding LLC","doc_count":2},{"key":"GLA Collection Company, Inc.","doc_count":2},{"key":"GREAT LAKES","doc_count":2},{"key":"GUARANTEED RATE INC.","doc_count":2},{"key":"Genesis Lending","doc_count":2},{"key":"Go Capital Holdings, LLC","doc_count":2},{"key":"Goal Structured Solutions, LLC","doc_count":2},{"key":"Gold Star Finance, Inc.","doc_count":2},{"key":"Grant Mercantile Agency","doc_count":2},{"key":"Green Square Company LLC.","doc_count":2},{"key":"GreenSky, LLC","doc_count":2},{"key":"HIGHER EDUCATION STUDENT ASSISTANCE AUTHORITY (HESAA)","doc_count":2},{"key":"HOVG, LLC","doc_count":2},{"key":"High Point Asset Inc","doc_count":2},{"key":"Home Point Financial Corporation","doc_count":2},{"key":"Innovate Managed Holdings, LLC","doc_count":2},{"key":"Integrated Recovery Services","doc_count":2},{"key":"Javitch, Block & Rathbone LLC","doc_count":2},{"key":"Jon Barry and Associates, Inc.","doc_count":2},{"key":"KBR INC DBA RASH CURTIS & ASSOCIATES","doc_count":2},{"key":"KINGS CREDIT SERVICES","doc_count":2},{"key":"Kashia Services","doc_count":2},{"key":"Key 2 Recovery, Inc.","doc_count":2},{"key":"Klarna AB","doc_count":2},{"key":"LCO Financial Services, LLC","doc_count":2},{"key":"LOBEL FINANCIAL CORPORATION","doc_count":2},{"key":"LTD Financial Services, L.P.","doc_count":2},{"key":"Lien Enforcement Inc","doc_count":2},{"key":"MNE Services, Inc","doc_count":2},{"key":"MRS BPO, LLC","doc_count":2},{"key":"Mar Joe Enterprises","doc_count":2},{"key":"Marlette Funding, LLC","doc_count":2},{"key":"McCarthy, Burgess & Wolff, Inc.","doc_count":2},{"key":"Medical Data Systems, Inc.","doc_count":2},{"key":"Merchants' Credit Guide Company","doc_count":2},{"key":"Mercury Financial Intermediate LLC","doc_count":2},{"key":"Mid-Atlantic Finance Co., Inc.","doc_count":2},{"key":"Midwest Recovery Systems","doc_count":2},{"key":"Millco Management","doc_count":2},{"key":"Movement Mortgage LLC","doc_count":2},{"key":"NATIONS LENDING CORPORATION","doc_count":2},{"key":"NCC Business Services, Inc.","doc_count":2},{"key":"NRA Group, LLC","doc_count":2},{"key":"National Principal Group, LLC","doc_count":2},{"key":"North Shore Agency, LLC","doc_count":2},{"key":"OPTUM BANK, INC.","doc_count":2},{"key":"Oracle Financial Group LLC.","doc_count":2},{"key":"PLS GROUP, INC","doc_count":2},{"key":"POPULAR BANK","doc_count":2},{"key":"Patenaude & Felix A Professional Corporation","doc_count":2},{"key":"Payfare International Inc.","doc_count":2},{"key":"Pendrick Capital Partners Holding, LLC","doc_count":2},{"key":"Phoenix Financial Services LLC","doc_count":2},{"key":"Portfolio America Asset Management, LLC","doc_count":2},{"key":"Professional Recovery Management","doc_count":2},{"key":"Property Receivables, Corp","doc_count":2},{"key":"Prosper Marketplace, Inc.","doc_count":2},{"key":"R & B Corporation of Virginia","doc_count":2},{"key":"Rapid Auto Loans LLC","doc_count":2},{"key":"Real Time Group, Inc.","doc_count":2},{"key":"Receivable Solutions, Inc.","doc_count":2},{"key":"Rent Recovery Solutions","doc_count":2},{"key":"Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch","doc_count":2},{"key":"Revenue Assistance Corporation dba Revenue Group","doc_count":2},{"key":"Revenue Assurance Professionals LLC","doc_count":2},{"key":"Rosebud Economic Development Corporation","doc_count":2},{"key":"STATE EMPLOYEES CREDIT UNION","doc_count":2},{"key":"Select Management Resources, LLC","doc_count":2},{"key":"Social Finance, Inc.","doc_count":2},{"key":"Source Receivables Management LLC","doc_count":2},{"key":"Southern Management Systems Inc.","doc_count":2},{"key":"Synergetic Communication Inc","doc_count":2},{"key":"TClub Inc","doc_count":2},{"key":"TRUSTMARK CORPORATION","doc_count":2},{"key":"The Outsource Group, Inc","doc_count":2},{"key":"Torriere Holdings INC","doc_count":2},{"key":"Transform Credit Inc.","doc_count":2},{"key":"Tribal Lending Enterprise, Inc.","doc_count":2},{"key":"Trident Asset Management, L.L.C.","doc_count":2},{"key":"U.S. BANK NATIONAL ASSOCIATION - SAN FRANCISCO MAIN BRANCH","doc_count":2},{"key":"U.S. Collections West, Inc.","doc_count":2},{"key":"URS Holding, LLC","doc_count":2},{"key":"United Shore Financial Services, LLC","doc_count":2},{"key":"VANDERBILT MORTGAGE & FINANCE, INC","doc_count":2},{"key":"VIRTUOSO SOURCING GROUP, LLC.","doc_count":2},{"key":"WAKEFIELD & ASSOCIATES, INC.","doc_count":2},{"key":"Wallace Management Company, LLC","doc_count":2},{"key":"Waypoint Resource Group, LLC","doc_count":2},{"key":"Webcollex, LLC","doc_count":2},{"key":"WorldRemit Corp.","doc_count":2},{"key":"Worldwide Processing Group, LLC","doc_count":2},{"key":"Yamaha Motor Finance Corporation USA","doc_count":2},{"key":"A-1 Premium Acceptance, Inc.","doc_count":1},{"key":"AAA Auto Title Loans, LLC","doc_count":1},{"key":"AAA Collections","doc_count":1},{"key":"AGORA NOTUS, LLC","doc_count":1},{"key":"ALEXANDER-ROSE ASSOC, INC.","doc_count":1},{"key":"ALLIANT CREDIT UNION","doc_count":1},{"key":"AMCOL Systems, Inc.","doc_count":1},{"key":"APG Financial Inc","doc_count":1},{"key":"APLUS INSTACASH LLC dba A+ FINANCE","doc_count":1},{"key":"APPLE RECOVERY, LLC","doc_count":1},{"key":"ARVEST BANK GROUP, INC.","doc_count":1},{"key":"ASTA FUNDING INC.","doc_count":1},{"key":"ATG Credit, LLC","doc_count":1},{"key":"AUTOMOBILE ACCEPTANCE CORPORATION","doc_count":1},{"key":"Account Recovery Specialists, Inc.","doc_count":1},{"key":"Accounts Management, Inc","doc_count":1},{"key":"Acknowledge Debt Resolutions","doc_count":1},{"key":"Acra Intermediate Holdings, LLC","doc_count":1},{"key":"Action Financial Services, LLC","doc_count":1},{"key":"Activehours","doc_count":1},{"key":"Advanced Call Center Technologies, LLC","doc_count":1},{"key":"Advanced Resolution Services Inc.","doc_count":1},{"key":"Advantage One Credit, LLC","doc_count":1},{"key":"Aero Payments, Inc.","doc_count":1},{"key":"Afterpay US Services, LLC","doc_count":1},{"key":"Airtm Inc.","doc_count":1},{"key":"Aldridge PIte Haan, LLP","doc_count":1},{"key":"Alliance Acceptance Corp.","doc_count":1},{"key":"Alliance Collection Agencies, Inc.","doc_count":1},{"key":"Alliant Capital Management LLC","doc_count":1},{"key":"Allied International Credit Corp., (US)","doc_count":1},{"key":"Alpha Recovery Corp","doc_count":1},{"key":"Altisource Portfolio Solutions, S.à r.l.","doc_count":1},{"key":"AmerAssist A/R Solutions, Inc.","doc_count":1},{"key":"American Credit Bureau, Inc.","doc_count":1},{"key":"American Cycle Finance, Inc.","doc_count":1},{"key":"American Finance LLC","doc_count":1},{"key":"American Payment Holdco, Inc.","doc_count":1},{"key":"American Profit Recovery, Inc., Marlborough, MA Branch","doc_count":1},{"key":"Ameritan Group Services","doc_count":1},{"key":"Ameritech Financial","doc_count":1},{"key":"Andrews & Cox, P.C.","doc_count":1},{"key":"Anytime Cash Solutions LLC","doc_count":1},{"key":"Apelles, LLC","doc_count":1},{"key":"AppFolio, Inc.","doc_count":1},{"key":"Aqua Finance, Inc.","doc_count":1},{"key":"Arivo Acceptance, LLC","doc_count":1},{"key":"Armcon Corp","doc_count":1},{"key":"Arnold Scott Harris, P.C.","doc_count":1},{"key":"Ascension Recovery Management","doc_count":1},{"key":"Aspen National Financial, Inc.","doc_count":1},{"key":"Asset Recovery Bureau LLC","doc_count":1},{"key":"Associated Credit Services, Inc.","doc_count":1},{"key":"Atlantic Union Bankshares, Inc.","doc_count":1},{"key":"Auto Acceptance, LLC","doc_count":1},{"key":"AutoMoney, Inc.","doc_count":1},{"key":"BANK OF HAWAII CORPORATION","doc_count":1},{"key":"BAY COUNTRYCONSUMER FINANCE,INC.","doc_count":1},{"key":"BCION, A DIVISION OF ION BANK","doc_count":1},{"key":"BTH Management","doc_count":1},{"key":"Baxter Bailey & Associates","doc_count":1},{"key":"Benuck & Rainey, Inc.","doc_count":1},{"key":"Berman & Rabin, P.A.","doc_count":1},{"key":"Better Mortgage, Inc.","doc_count":1},{"key":"Blockchain.com, Inc.","doc_count":1},{"key":"Bonneville Billing and Collections","doc_count":1},{"key":"Branch Messenger, Inc.","doc_count":1},{"key":"Braviant Holdings, LLC","doc_count":1},{"key":"Bright Side Loans, LLC","doc_count":1},{"key":"Bristlecone, Inc.","doc_count":1},{"key":"Burns Auto Credit, LLC","doc_count":1},{"key":"CAC Financial Corp","doc_count":1},{"key":"CAC Services, Inc.","doc_count":1},{"key":"CARDINAL FINANCIAL COMPANY, LIMITED PARTNERSHIP","doc_count":1},{"key":"CASHCALL, INC.","doc_count":1},{"key":"CBM Services, Inc.","doc_count":1},{"key":"CBV Collection Services Ltd.","doc_count":1},{"key":"CCI Financial, Inc","doc_count":1},{"key":"CDS Debt Relief, LLC","doc_count":1},{"key":"CFW Holdings LLC","doc_count":1},{"key":"CHECK INTO CASH INC.","doc_count":1},{"key":"CHERRY TECHNOLOGIES INC.","doc_count":1},{"key":"CIG FINANCIAL LLC","doc_count":1},{"key":"CONDOR CAPITAL CORP","doc_count":1},{"key":"CONTOUR MORTGAGE CORPORATION","doc_count":1},{"key":"CORELOGIC INC","doc_count":1},{"key":"CRED Technologies dba cred.ai","doc_count":1},{"key":"Cactus Jacks Auto Sales","doc_count":1},{"key":"California Business Bureau, Inc.","doc_count":1},{"key":"Capital Home Advocacy Center","doc_count":1},{"key":"Capital Management Services, LP","doc_count":1},{"key":"Capital Recovery Corporation","doc_count":1},{"key":"Carma Enterprises Inc","doc_count":1},{"key":"Cash Security, Inc.","doc_count":1},{"key":"Castle Credit Co Holdings, LLC, Chicago, IL Branch","doc_count":1},{"key":"Castle and Cookie Mortgage LLC","doc_count":1},{"key":"Cawthorn, Deskevich & Gavin, P.c.","doc_count":1},{"key":"Centric Asset Management Inc","doc_count":1},{"key":"Chime Inc.","doc_count":1},{"key":"Clarity Services","doc_count":1},{"key":"Clark County Collection Service","doc_count":1},{"key":"Coinme Holdings, Inc.","doc_count":1},{"key":"Collectibles Management Resources","doc_count":1},{"key":"Collection Bureau of Fort Walton Beach, Inc","doc_count":1},{"key":"Collection Bureau of the Hudson Valley, Inc.","doc_count":1},{"key":"Collection Consultants of California","doc_count":1},{"key":"Collection Information Bureau, Inc.","doc_count":1},{"key":"College Ave Student Loan Servicing, LLC","doc_count":1},{"key":"Collins Asset Group, LLC","doc_count":1},{"key":"Columbia Collection Service, Inc.","doc_count":1},{"key":"Community Cash Management Corp.","doc_count":1},{"key":"Concord Resolution Inc (Closed)","doc_count":1},{"key":"Concord Servicing Corporation","doc_count":1},{"key":"Consumer Financial Services Solutions, Inc.","doc_count":1},{"key":"Consumer Legal Group, P.C.","doc_count":1},{"key":"Continental Services Group, Inc. d/b/a ConServe","doc_count":1},{"key":"Convergys","doc_count":1},{"key":"Credit Protection Association, L.P.","doc_count":1},{"key":"Credit Solutions","doc_count":1},{"key":"Creditors Bureau Associates","doc_count":1},{"key":"CrossCountry Mortgage LLC","doc_count":1},{"key":"Crown Asset Management, LLC, Duluth, GA Branch","doc_count":1},{"key":"DEBT CREDIT SERVICES","doc_count":1},{"key":"DEVAL LLC","doc_count":1},{"key":"DLF Law Group, LLC","doc_count":1},{"key":"DRB-40, LLC","doc_count":1},{"key":"DSR HOLDINGS GROUP, LLC","doc_count":1},{"key":"Data Search NY, Inc.","doc_count":1},{"key":"Data and Contact Management Solutions, LLC","doc_count":1},{"key":"Dean Morris, L.L.P.","doc_count":1},{"key":"Designed Receivable Solutions, Inc.","doc_count":1},{"key":"Diaz & Associates, Inc.","doc_count":1},{"key":"Direct Mortgage Loans, LLC","doc_count":1},{"key":"Direct Recovery Services, LLC","doc_count":1},{"key":"Donald G. Karpowich, Attorney-at-Law, PC","doc_count":1},{"key":"Duncan Solutions, lnc.","doc_count":1},{"key":"Dyck-O'Neal, Inc.","doc_count":1},{"key":"Dynamic Recovery Solutions, LLC","doc_count":1},{"key":"EVERGREEN PROFESSIONAL RECOVERIES, INC.","doc_count":1},{"key":"Earm LLC","doc_count":1},{"key":"Element Global Services","doc_count":1},{"key":"Elevate Recoveries, LLC","doc_count":1},{"key":"Endpoint Resolution Services (ERS)","doc_count":1},{"key":"Equitable Acceptance Corp","doc_count":1},{"key":"Essential Lending Inc","doc_count":1},{"key":"Everest Receivable Services Inc.","doc_count":1},{"key":"Express Cash Mart Management","doc_count":1},{"key":"Exto Inc.","doc_count":1},{"key":"FEARON FINANCIAL LLC","doc_count":1},{"key":"FEDChex Recovery, LLC","doc_count":1},{"key":"FIDELIS RECOVERY MANAGEMENT, LLC","doc_count":1},{"key":"FIRST HERITAGE CREDIT LLC","doc_count":1},{"key":"FIRST MIDWEST BANCORP, INC.","doc_count":1},{"key":"FIRSTBANK PUERTO RICO","doc_count":1},{"key":"FRANKLIN FIRST FINANCIAL, LTD","doc_count":1},{"key":"Family Choice Financial, Inc.","doc_count":1},{"key":"Fein, Such, Kahn & Shepard, P.C.","doc_count":1},{"key":"Feldman & Stern, LLC","doc_count":1},{"key":"Filings and Claims Inc.","doc_count":1},{"key":"Finance System of Richmond, Inc.","doc_count":1},{"key":"Finance of America Holdings LLC","doc_count":1},{"key":"Financial Accounts Service Team Inc.","doc_count":1},{"key":"Financial Asset Management Systems Inc","doc_count":1},{"key":"Financial Solution Providers LLC","doc_count":1},{"key":"Financial Warranty LLC","doc_count":1},{"key":"First Federal Credit Control, Inc.","doc_count":1},{"key":"First Help Financial, LLC","doc_count":1},{"key":"First Investors Servicing Corporation, Atlanta, GA Branch","doc_count":1},{"key":"First Loan Choice","doc_count":1},{"key":"First National Collection Bureau, Inc.","doc_count":1},{"key":"FirstPoint Collection Resources","doc_count":1},{"key":"Firstsource Business Process Services, LLC","doc_count":1},{"key":"Flagstar Bank, National Association","doc_count":1},{"key":"Flat Branch Mortgage, Inc.","doc_count":1},{"key":"Florida Financial Management dba Lend A Dollar","doc_count":1},{"key":"Forest Recovery Services LLC","doc_count":1},{"key":"Four Directions Lending LLC","doc_count":1},{"key":"Franklin Collection Service, Inc.","doc_count":1},{"key":"Franklin Credit Management Corporation","doc_count":1},{"key":"GEM Financial","doc_count":1},{"key":"GFS, Inc.","doc_count":1},{"key":"GMA Investments, LLC","doc_count":1},{"key":"GOLDEN 1 CREDIT UNION, THE","doc_count":1},{"key":"GREENSTATE CREDIT UNION","doc_count":1},{"key":"GVA Holdings, LLC","doc_count":1},{"key":"Galaxy Capital Acquisitions, LLC","doc_count":1},{"key":"Gatestone & Co. International Inc.","doc_count":1},{"key":"Girvin & Ferlazzo, P.C.","doc_count":1},{"key":"Glass Mountain Capital, LLC","doc_count":1},{"key":"Global Credit & Collection Corporation","doc_count":1},{"key":"Global Recovery Group","doc_count":1},{"key":"Global Trust Management LLC","doc_count":1},{"key":"Gotmortgage.com","doc_count":1},{"key":"Grain Technology, Inc.","doc_count":1},{"key":"Grant & Weber","doc_count":1},{"key":"Great American Finance Co","doc_count":1},{"key":"Green & Sons Agency, Inc.","doc_count":1},{"key":"Greentree & Associates","doc_count":1},{"key":"Gurstel Law Firm, P.C.","doc_count":1},{"key":"HAMILTON GROUP FUNDING, INC.","doc_count":1},{"key":"HANCOCK WHITNEY BANK","doc_count":1},{"key":"HLT CHECK EXCHANGE LLP","doc_count":1},{"key":"Hampton & Hampton Collections LLC","doc_count":1},{"key":"HarrisLoftus, PLLC","doc_count":1},{"key":"Helbing Law Group","doc_count":1},{"key":"Hello Digit, LLC","doc_count":1},{"key":"Hiday & Ricke, P.A.","doc_count":1},{"key":"Hillcrest Davidson & Associates","doc_count":1},{"key":"Hollis Cobb Associates","doc_count":1},{"key":"Homespire Mortgage Corp","doc_count":1},{"key":"Hometap Equity Partners, LLC","doc_count":1},{"key":"ID Analytics, Inc.","doc_count":1},{"key":"INDEPENDENT BANK GROUP, INC.","doc_count":1},{"key":"IOWA STUDENT LOAN LIQUIDITY CORPORATION","doc_count":1},{"key":"IPAC'S Inc.","doc_count":1},{"key":"InDebted Corporation","doc_count":1},{"key":"Ingenuity RM, LLC","doc_count":1},{"key":"Insight Management Partners, LLC","doc_count":1},{"key":"Integrated Asset Recovery LLC","doc_count":1},{"key":"Integrity Solution Services, Inc.","doc_count":1},{"key":"Island Finance Puerto Rico","doc_count":1},{"key":"Jacob Law Group, PLLC","doc_count":1},{"key":"January Technologies, Inc","doc_count":1},{"key":"KLS Financial Services, Inc","doc_count":1},{"key":"Kashable LLC","doc_count":1},{"key":"Kinum, Inc., Indianapolis, IN Branch","doc_count":1},{"key":"Kornerstone Credit,  LLC.","doc_count":1},{"key":"LAND HOME FINANCIAL SERVICES","doc_count":1},{"key":"LCS FINANCIAL SERVICES CORPORATION","doc_count":1},{"key":"LENDER LIVE","doc_count":1},{"key":"LENDING COMPANY, INC., THE","doc_count":1},{"key":"LEVEL 4 FUNDING LLC","doc_count":1},{"key":"Law Offices of Hayt, Hayt & Landau, LLC","doc_count":1},{"key":"Law Offices of Palmer, Reifler & Associates, P.A.","doc_count":1},{"key":"Legal Logix Inc.","doc_count":1},{"key":"LendKey Technologies, Inc.","doc_count":1},{"key":"LendingUSA","doc_count":1},{"key":"Levelset Collection LLC","doc_count":1},{"key":"Levy & Associates, LLC","doc_count":1},{"key":"Lewis, McDonnell & Associates","doc_count":1},{"key":"Liberal Finance Service","doc_count":1},{"key":"Liberty Career Finance, LLC","doc_count":1},{"key":"Linebarger Goggan Blair & Sampson LLP","doc_count":1},{"key":"Loan South Finance & Tax Service of Troy, LLC","doc_count":1},{"key":"Lockhart, Morris & Montgomery Inc.","doc_count":1},{"key":"Long & Foster Financial Services, Inc.","doc_count":1},{"key":"Lou Harris Company","doc_count":1},{"key":"Louisiana Recovery Services Inc.","doc_count":1},{"key":"Lyons, Doughty & Veldhuis, PC","doc_count":1},{"key":"M. G. Credit, Inc.","doc_count":1},{"key":"MAGGUILLI LAW FIRM, PLLC","doc_count":1},{"key":"MAS FINANCIAL SERVICES, INC.","doc_count":1},{"key":"MEDICAL BUSINESS CONSULTANTS, INC","doc_count":1},{"key":"MERCANTILE ADJUSTMENT BUREAU, LLC","doc_count":1},{"key":"MONEY SOURCE, INC., THE","doc_count":1},{"key":"MSCB, Inc.","doc_count":1},{"key":"Main Street Personal Finance","doc_count":1},{"key":"Massachusetts Educational Financing Authority","doc_count":1},{"key":"McKenzie Management LLC","doc_count":1},{"key":"Mcburberod Financial, Inc. d/b/a SeedFi","doc_count":1},{"key":"Med-1 Solutions, LLC","doc_count":1},{"key":"Media Collections, Inc","doc_count":1},{"key":"Mel S. Harris and Associates, LLC","doc_count":1},{"key":"Mercari, Inc.","doc_count":1},{"key":"Merchants Credit Corporation","doc_count":1},{"key":"Merchants and Professional Bureau, Inc.","doc_count":1},{"key":"Meridian Financial Services, Inc.","doc_count":1},{"key":"Messerli & Kramer P.A.","doc_count":1},{"key":"Michael Haynes & Associates, LLC","doc_count":1},{"key":"Michael Wayne Investment","doc_count":1},{"key":"Midwest Service Bureau, Inc.","doc_count":1},{"key":"Miguel A. Maza & Associates, PSC","doc_count":1},{"key":"Mnet Financial Inc","doc_count":1},{"key":"Modoc Tribe Financial Services Authority","doc_count":1},{"key":"Momnt Technologies, Inc.","doc_count":1},{"key":"Mortgage Research Center, LLC","doc_count":1},{"key":"Municipal Collections of America Inc.","doc_count":1},{"key":"N26 Inc.","doc_count":1},{"key":"NCMI Corporation","doc_count":1},{"key":"NCP Holdings, L.P.","doc_count":1},{"key":"NFM, INC","doc_count":1},{"key":"NPG Associates, Inc.","doc_count":1},{"key":"National Collection Systems, Inc.","doc_count":1},{"key":"National Management Recovery Corp. (NMRC)","doc_count":1},{"key":"National Medical Administrators, Inc","doc_count":1},{"key":"National Student Debt Advisory Corp.","doc_count":1},{"key":"Nationwide Recovery Systems, Ltd","doc_count":1},{"key":"Neighborhood Assistance Corporation of America (\"NACA\")","doc_count":1},{"key":"Nelson Cruz & Associates LLC","doc_count":1},{"key":"New Mexico Educational Assistance Foundation","doc_count":1},{"key":"Newport Intermediate Inc.","doc_count":1},{"key":"Nicholas Financial Inc.","doc_count":1},{"key":"North American Credit Services","doc_count":1},{"key":"North State Acceptance, LLC","doc_count":1},{"key":"Northland Group Inc","doc_count":1},{"key":"Northwest Acceptance Corp. Inc.","doc_count":1},{"key":"OKX INC.","doc_count":1},{"key":"ONLINE Information Services, Inc.","doc_count":1},{"key":"OPEN MORTGAGE LLC","doc_count":1},{"key":"Oliphant United, Inc.","doc_count":1},{"key":"Olympus1 LLC","doc_count":1},{"key":"Omnipoint Capital","doc_count":1},{"key":"Optimum Outcomes, Inc.","doc_count":1},{"key":"Orions Management Group, LLC","doc_count":1},{"key":"Oxford Law, LLC","doc_count":1},{"key":"P&B Capital Group, LLC","doc_count":1},{"key":"PENNSYLVANIA HOUSING FINANCE AGENCY","doc_count":1},{"key":"PHH Mortgage Services Corporation","doc_count":1},{"key":"PINNACLE FINANCIAL PARTNERS, INC.","doc_count":1},{"key":"PLAZA HOME MORTGAGE, INC.","doc_count":1},{"key":"PMAB,LLC","doc_count":1},{"key":"PREFERRED CREDIT INC","doc_count":1},{"key":"PRIMARY RESIDENTIAL MORTGAGE","doc_count":1},{"key":"PRONTO FINANCE INC.","doc_count":1},{"key":"PROSPERITY BANCSHARES, INC.","doc_count":1},{"key":"Palm Beach Credit Adjustors, Inc","doc_count":1},{"key":"Panorama Mortgage Group, LLC","doc_count":1},{"key":"Patient Accounting Service Center","doc_count":1},{"key":"Pavilion Payments US BuyerCo, LLC","doc_count":1},{"key":"Paycheck Solutions llc","doc_count":1},{"key":"Paysend US LLC","doc_count":1},{"key":"Pendleton Capital Management","doc_count":1},{"key":"Pinebrook Holdings, LLC","doc_count":1},{"key":"Pinnacle Credit Services, LLC","doc_count":1},{"key":"Platinum Holdings Group, LLC","doc_count":1},{"key":"Porania, LLC","doc_count":1},{"key":"Prime Choice Funding Inc.","doc_count":1},{"key":"Prince Parker & Associates","doc_count":1},{"key":"Professional Debt Mediation, Inc.","doc_count":1},{"key":"QUALITY ACCEPTANCE LLC","doc_count":1},{"key":"Quality Recovery Services, Inc.","doc_count":1},{"key":"QuickClick Loans of Illinois, LLC","doc_count":1},{"key":"R J Baucum Enterprises, Inc.","doc_count":1},{"key":"RENASANT CORPORATION","doc_count":1},{"key":"RNN Group, Inc","doc_count":1},{"key":"ROC Asset Solutions, LLC","doc_count":1},{"key":"RSVP Lending, LLC dba RSVP Loans","doc_count":1},{"key":"Ralis Services Corporation","doc_count":1},{"key":"Rausch, Sturm, Israel, Enerson & Hornik, LLP","doc_count":1},{"key":"Razor Capital, LLC","doc_count":1},{"key":"Recovery Solutions Group, LLC","doc_count":1},{"key":"Reliant Capital Solutions, LLC","doc_count":1},{"key":"Reliant Financial Corporation","doc_count":1},{"key":"RentDebt Automated Collections, LLC","doc_count":1},{"key":"ResidentCollect, Inc.","doc_count":1},{"key":"Resurgence Legal Group, PC","doc_count":1},{"key":"Revco Management, LLC","doc_count":1},{"key":"Revolution Financial Inc.","doc_count":1},{"key":"Riverview Law Office, PLLC","doc_count":1},{"key":"Roach & Murtha, P.C.","doc_count":1},{"key":"Roadrunner Account Services, LLC","doc_count":1},{"key":"Robinson Economic Development Corporation","doc_count":1},{"key":"Rodriguez Fernandez Law Offices, LLC","doc_count":1},{"key":"Roquemore Holdings LLC","doc_count":1},{"key":"Rossman & Co & PCB","doc_count":1},{"key":"Royal Pacific Funding Corporation","doc_count":1},{"key":"Roycroft Management","doc_count":1},{"key":"Rushmore Service Center, LLC","doc_count":1},{"key":"S & S Recovery, Inc.","doc_count":1},{"key":"SAMC Honebee TRS, LLC","doc_count":1},{"key":"SCOTTRADE BANK","doc_count":1},{"key":"SECURITY CREDIT SYSTEMS INC","doc_count":1},{"key":"SECURITY HOME MORTGAGE","doc_count":1},{"key":"SERVICEMAC, LLC","doc_count":1},{"key":"SIMM Associates, Inc.","doc_count":1},{"key":"SOUTHSTATE BANK CORPORATION","doc_count":1},{"key":"SQUARETWO FINANCIAL CORPORATION","doc_count":1},{"key":"STONELEIGH RECOVERY ASSOCIATES, LLC","doc_count":1},{"key":"SUNCOAST CREDIT UNION","doc_count":1},{"key":"SYNERGY ONE LENDING, INC.","doc_count":1},{"key":"Savvy Money, Inc.","doc_count":1},{"key":"Scott Fetzer Financial Group Inc.","doc_count":1},{"key":"Second Round Limited Partnership, Austin, TX Branch","doc_count":1},{"key":"Security National Financial Corp","doc_count":1},{"key":"Self Lender Inc","doc_count":1},{"key":"Senex Services Corp.","doc_count":1},{"key":"Sensible Auto Lending, LLC","doc_count":1},{"key":"Servicer under contract with Federal Student Aid","doc_count":1},{"key":"Shepherd Outsourcing, LLC","doc_count":1},{"key":"Shermeta Law Group, PLLC","doc_count":1},{"key":"Sierra Holdings LLC","doc_count":1},{"key":"Skopos Financial, LLC","doc_count":1},{"key":"Smith Carroad Wan & Parikh, P.C.","doc_count":1},{"key":"Sokaogon Finance, Inc.","doc_count":1},{"key":"Solidus Group LLC.","doc_count":1},{"key":"Southern Auto Finance Co","doc_count":1},{"key":"Southern Credit Recovery, Inc.","doc_count":1},{"key":"Southern Oregon Credit Service, Inc.","doc_count":1},{"key":"Southwest Business Corporation","doc_count":1},{"key":"Southwest Recovery Services, Inc.","doc_count":1},{"key":"Southwest Stage Funding","doc_count":1},{"key":"Specified Credit Association, Inc.","doc_count":1},{"key":"Springer Collections Inc.","doc_count":1},{"key":"Stanislaus Credit Control Service, Inc.","doc_count":1},{"key":"Starmark Financial LLC","doc_count":1},{"key":"State Home Mortgage","doc_count":1},{"key":"Stellantis Financial Services US Corp.","doc_count":1},{"key":"Stellar Recovery, Inc.","doc_count":1},{"key":"Sterling Credit Corp.","doc_count":1},{"key":"Stern Recovery Services, Inc.","doc_count":1},{"key":"Stillman, P.C. d.b.a. Stillman Law Office","doc_count":1},{"key":"Strategic Alliances, Inc.","doc_count":1},{"key":"Suburban Credit Corporation","doc_count":1},{"key":"Sunlight Financial LLC","doc_count":1},{"key":"Sunset Solutions Group, LLC","doc_count":1},{"key":"Swe Homes LP","doc_count":1},{"key":"TEXAS CAPITAL BANCSHARES, INC.","doc_count":1},{"key":"THE JUDGE LAW FIRM, A LAW CORPORATION","doc_count":1},{"key":"TIDEWATER FINANCE COMPANY, INC.","doc_count":1},{"key":"TRINITY HOPE ASSOCIATES","doc_count":1},{"key":"Talbot, Adams, & Moore, Inc.","doc_count":1},{"key":"TekCollect Inc.","doc_count":1},{"key":"Temple View Capital Funding, LP","doc_count":1},{"key":"Terrill Outsourcing Group","doc_count":1},{"key":"The Aligned Company DBA Extra","doc_count":1},{"key":"The Best Service Co.,Inc","doc_count":1},{"key":"The CFM Group","doc_count":1},{"key":"The J. G. Wentworth Company","doc_count":1},{"key":"The Star Financial","doc_count":1},{"key":"Thunderbird Collection Specialists, Inc.","doc_count":1},{"key":"Torres Credit Services, Inc.","doc_count":1},{"key":"Total Card, Inc.","doc_count":1},{"key":"TradeStation Group, Inc.","doc_count":1},{"key":"U DRIVE ACCEPTANCE CORPORATION","doc_count":1},{"key":"ULRS, Inc.","doc_count":1},{"key":"UNITED MORTGAGE CORP","doc_count":1},{"key":"Uetsa Tsakits, Inc. d/b/a MaxLend","doc_count":1},{"key":"United Check Recovery Bureau, Inc.","doc_count":1},{"key":"United Revenue Corporation","doc_count":1},{"key":"V and H Portfolio","doc_count":1},{"key":"Valer Enterprises, Inc","doc_count":1},{"key":"Value Auto Mart Inc.","doc_count":1},{"key":"Vengroff Williams, Inc","doc_count":1},{"key":"Veros Credit, LLC","doc_count":1},{"key":"Vital Solutions, Inc.","doc_count":1},{"key":"WAFD BANK","doc_count":1},{"key":"WESTERN OHIO MORTGAGE","doc_count":1},{"key":"WHEELS FINANCIAL GROUP, LLC.","doc_count":1},{"key":"WLCC","doc_count":1},{"key":"Wolf River Development Company","doc_count":1},{"key":"World Omni Financial Corp.","doc_count":1},{"key":"XOOM CORPORATION","doc_count":1},{"key":"YSA ARM LLC DBA Oxygen XL","doc_count":1},{"key":"ZWICKER & ASSOCIATES","doc_count":1},{"key":"Zarzaur and Schwartz, PC","doc_count":1},{"key":"Zip Co US Inc.","doc_count":1}]}},"state":{"doc_count":15669,"state":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"TX","doc_count":4370},{"key":"FL","doc_count":1332},{"key":"CA","doc_count":1225},{"key":"LA","doc_count":982},{"key":"MI","doc_count":725},{"key":"GA","doc_count":643},{"key":"SC","doc_count":549},{"key":"NY","doc_count":526},{"key":"MD","doc_count":458},{"key":"NC","doc_count":427},{"key":"IL","doc_count":426},{"key":"NJ","doc_count":349},{"key":"PA","doc_count":332},{"key":"OH","doc_count":281},{"key":"VA","doc_count":281},{"key":"AZ","doc_count":222},{"key":"AR","doc_count":204},{"key":"TN","doc_count":199},{"key":"AL","doc_count":174},{"key":"MO","doc_count":170},{"key":"WA","doc_count":153},{"key":"MS","doc_count":145},{"key":"NV","doc_count":136},{"key":"CO","doc_count":114},{"key":"MA","doc_count":113},{"key":"IN","doc_count":112},{"key":"OK","doc_count":98},{"key":"MN","doc_count":89},{"key":"CT","doc_count":86},{"key":"OR","doc_count":77},{"key":"KY","doc_count":74},{"key":"WI","doc_count":67},{"key":"DC","doc_count":63},{"key":"KS","doc_count":55},{"key":"DE","doc_count":46},{"key":"UT","doc_count":42},{"key":"NM","doc_count":32},{"key":"NE","doc_count":28},{"key":"NH","doc_count":24},{"key":"ID","doc_count":22},{"key":"HI","doc_count":21},{"key":"IA","doc_count":19},{"key":"WV","doc_count":19},{"key":"RI","doc_count":16},{"key":"ME","doc_count":13},{"key":"MT","doc_count":12},{"key":"AK","doc_count":11},{"key":"ND","doc_count":9},{"key":"PR","doc_count":9},{"key":"WY","doc_count":7},{"key":"SD","doc_count":6},{"key":"AE","doc_count":5},{"key":"VT","doc_count":4},{"key":"AP","doc_count":1},{"key":"GU","doc_count":1},{"key":"UNITED STATES MINOR OUTLYING ISLANDS","doc_count":1}]}},"company_public_response":{"doc_count":15669,"company_public_response":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","doc_count":7670},{"key":"Company believes it acted appropriately as authorized by contract or law","doc_count":471},{"key":"Company chooses not to provide a public response","doc_count":78},{"key":"Company disputes the facts presented in the complaint","doc_count":40},{"key":"Company believes complaint represents an opportunity for improvement to better serve consumers","doc_count":27},{"key":"Company believes the complaint is the result of a misunderstanding","doc_count":26},{"key":"Company believes complaint caused principally by actions of third party outside the control or direction of the company","doc_count":24},{"key":"Company believes complaint is the result of an isolated error","doc_count":19},{"key":"Company believes the complaint provided an opportunity to answer consumer's questions","doc_count":15},{"key":"Company can't verify or dispute the facts in the complaint","doc_count":12}]}},"tags":{"doc_count":15669,"tags":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Servicemember","doc_count":819},{"key":"Older American","doc_count":390},{"key":"Older American, Servicemember","doc_count":112}]}}},"_meta":{"license":"CC0","last_updated":"2026-07-14T12:00:00-05:00","last_indexed":"2026-07-14T12:00:00-05:00","total_record_count":16441818,"is_data_stale":false,"has_data_issue":false,"break_points":{"2":[9.656129,"8590978"],"3":[9.389102,"7801442"],"4":[9.155075,"4068616"],"5":[9.015352,"3386898"],"6":[8.958259,"2811113"],"7":[8.899474,"5342348"],"8":[8.837868,"3363576"]}}}