{"took":571,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":417739,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"6769808","_score":12.494438,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I have been with Elite DMS for the past 4 years. Their mission was to take my credit card debt, dispute them and get the credit card companies to settle for a less amount than what I owed. I have paid XXXX a month for all this time and they have yet to settle them and some I have that I have had to pay out myself to keep from having judgment put against us. I have paid out XXXX dollars to this company and still no results.","date_sent_to_company":"2023-05-02T11:44:17.000Z","issue":"Fraud or scam","sub_product":"Debt settlement","zip_code":"423XX","tags":null,"has_narrative":true,"complaint_id":"6769808","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Dolliemac, LLC dba Elite Document Management Solutions","date_received":"2023-03-30T00:08:17.000Z","state":"KY","company_public_response":null,"sub_issue":null},"highlight":{"company":["Dolliemac, LLC dba Elite <em>Document</em> Management Solutions"]},"sort":[12.494438,"6769808"]},{"_index":"complaint-public-v1","_id":"7600835","_score":12.058359,"_source":{"product":"Debt or credit management","complaint_what_happened":"I am feeling incredibly violated, XXXX, and embarrassed. 2 years ago, I received a phone call from someone named XXXX, who worked with/on behalf of Elite DMS ( Elite Document Management Solutions ), claiming that Elite DMS was a \" financial restoration program '' and was told that if I stopped paying my credit card bills, to the point that each account/debt were to go into collections, that they ( Elite DMS ) would work dispute those debts for 30-40 % of the total amount of my debts. I was, of course, very skeptical of this, and remember doing some research at the time ( with no legal expertise or background ) and all I can really remember about my findings at the time is that they were positive, and that they had had rave reviews on various websites. The woman I spoke with, who claimed to be named XXXX, sounded to me, at the time, incredibly kind, informative, helpful, sweet, understanding, etc. I had many, many concerns at the time, and had been receiving a number of letters/offers for various \" debt relief '' programs that very clearly seemed to be scams, but for some reason, this one seemed different to me. \n\nI had around ~ {$15000.00} in debts total across 6 different credit cards. I had been paying those credit cards on a timely manner, and would have continued to do so had I not signed up for this program. \n\nI ended up agreeing to pay $ XXXX over the course of 2 years, receiving monthly phone call/appointments with XXXX to go over any new documentation I had received from debt collectors. I was told that if Elite DMS were unable to successfully dispute any of the accounts in question, I was A. Be entitled to reimbursement, or B. Be provided with legal representation at no extra cost. \n\nI was already in a desperate financial situation, and though I was not looking for any shortcuts or easy ways out of it ( as I stated before, I would have simply continued to pay off my debts as normal over a long period of time ), XXXX & Elite DMS were incredibly convincing, and I ended up signing up for ( what I thought to be ) an honest program that existed to protect consumers, despite it being a for profit company/institution ( as I was told ). \n\nFast forward to 2 years later, this past XX/XX/2023, I received a court summons from a debt collector/law firm that had bought the debt from one of my accounts. My fiance was actually the one to have been served, not me directly, as I was working that day, so I didn't get a chance to look at the documents until after business hours. Once I had realized that what I received was, in fact, a court summons, and that clearly, at least 1 of my 6 accounts had not been successfully disputed, I googled Elite DMS to find their phone number so I could get back in touch with them and get some guidance as to how to move forward/how to respond to the summons/etc. \n\nTo my utter dismay, shock, horror & disbelief, I saw a torrent of 1 star reviews of dozens and dozens of people crying \" SCAM!!! STAY FAR AWAY FROM ELITE DMS!!! \". I couldn't believe it. \n\nThe next day ( Tuesday, XX/XX/XXXX ), and each following business day that week ( excluding Friday of that week ), I called every phone number I could find that was associated with Elite DMS. I got a call back on the 1st day from someone claiming to be named XXXX, who told me not to worry, and that someone from their legal team would be getting back to me shortly. Tuesday passed, I made a number of calls to Elite DMS, left voicemails, etc. Waited on hold with what I now assume to be a \" dummy '' \" dead end '' \" hold '', where a voice at the beginning says \" Our representatives are currently busy. Someone from Elite DMS will be with you shortly '' and waited 30 minutes in silence to no avail. Repeat same thing on Wednesday, and Thursday. \n\nFinally, on Thursday, I received a call from Elite DMS, but not from their legal team. I do not recall this person 's name, but they told me they would send me a form for reimbursement for the account that was not successfully disputed. I did not sign this form ( as I worry it would relieve them of accountability ). \n\nI have since revisited the contracts I had signed and I fear I have made a grave mistake. I have no idea what I got myself into, but I fear I have paid this company $ XXXX for what appears to be absolutely nothing, and it seems that several dozen other people have also fallen victim to what I presume to be a scam, that I *HOPE* to XXXX is breaking some sort of law here, so that I might have some sort of legal recourse or course of retaliation. \n\nToday is XX/XX/2023, and I repeated my same calling routine, trying to get in touch with SOMEONE at Elite DMS, to no avail. I will continue to do so the rest of the week. \n\n\nI had initially attached 6 documents to this, but then upon seeing that Elite DMS would see that it was me filing this complaint, I removed them out of fear of retaliation. I would be more than happy to provide such documentation, should my identity remain anonymous until I could at least know that I am protected in some capacity.","date_sent_to_company":"2023-09-26T04:32:46.000Z","issue":"Confusing or misleading advertising or marketing","sub_product":"Debt settlement","zip_code":"80231","tags":null,"has_narrative":true,"complaint_id":"7600835","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"Dolliemac, LLC dba Elite Document Management Solutions","date_received":"2023-09-26T04:06:08.000Z","state":"CO","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I had initially attached 6 <em>documents</em> to this, but then upon seeing that Elite DMS would see that it was me filing this complaint, I removed them out of fear of retaliation. I would be more than happy to provide such documentation, should my identity remain anonymous until I could at least know that I am protected in some capacity."],"company":["Dolliemac, LLC dba Elite <em>Document</em> Management Solutions"]},"sort":[12.058359,"7600835"]},{"_index":"complaint-public-v1","_id":"5788580","_score":12.058359,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I signed up with XXXX document managing solutions and had about {$2000.00}. Drafted from bank account with XXXX XXXX. They had my routing and bank account info. They stopped drafting when my bank account was compromised and I opened a new account. I have also changed my phone number to current ( XXXX XXXX ). Now that I have the time to address this issue, because since then I am being sued by three credit card companies and they havent done anything that is helping me. I am trying to get my money reimbursed cause all they really did was ruin my my credit, I cant seem to log in after numerous attempts and password resets. I have called the phone number XXXX XXXX XXXX numerous times and all get is a voicemail telling me to leave a message. I just want to close this sham and get my money back without the XXXX  or drama. My log in ID was XXXX.","date_sent_to_company":"2022-09-08T13:02:55.000Z","issue":"Confusing or misleading advertising or marketing","sub_product":"Credit repair services","zip_code":"78539","tags":"Servicemember","has_narrative":true,"complaint_id":"5788580","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"Dolliemac, LLC dba Elite Document Management Solutions","date_received":"2022-07-20T00:20:05.000Z","state":"TX","company_public_response":"Company disputes the facts presented in the complaint","sub_issue":null},"highlight":{"complaint_what_happened":["I signed up with XXXX <em>document</em> managing solutions and had about {$2000.00}. Drafted from bank account with XXXX XXXX. They had my routing and bank account info. They stopped drafting when my bank account was compromised and I opened a new account. I have also changed my phone number to current ( XXXX XXXX ). Now that I have the time to address this issue, because since then I am being sued by three credit card companies and they havent done anything that is helping me."],"company":["Dolliemac, LLC dba Elite <em>Document</em> Management Solutions"]},"sort":[12.058359,"5788580"]},{"_index":"complaint-public-v1","_id":"9554379","_score":11.765253,"_source":{"product":"Debt or credit management","complaint_what_happened":"Tried contacting them regarding my debt accounts becuase 1. Didn't resolved any of my pending accounts even after paying them monthly 2. They suddenly closed their business without a warning or notification, as I gave tried calling & they state on the machine that they are officially closed. \n\nWhat the hell?! I have been with them since XXXX trying to resolved & consolidate my debts. None of my loans were getting paid as I have called the companies this month XX/XX/XXXX directly & I still have outstanding balances with all the debts. So you're telling me I have been paying Elite every month & they are keeping it all??? This is a total scam!!!","date_sent_to_company":"2024-07-18T18:33:36.000Z","issue":"Didn't provide services promised","sub_product":"Debt settlement","zip_code":"77039","tags":null,"has_narrative":true,"complaint_id":"9554379","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"Dolliemac, LLC dba Elite Document Management Solutions","date_received":"2024-07-18T18:16:17.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"company":["Dolliemac, LLC dba Elite <em>Document</em> Management Solutions"]},"sort":[11.765253,"9554379"]},{"_index":"complaint-public-v1","_id":"2806335","_score":4.624943,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I have been deniged credit cards throw XXXX card company and XXXX card company and XXXX   card company and XXXX XXXX company for XXXX years now ( only pre-paid could I get ) You have a XXXX states fraud scams using my documents and a XXXX  states business permits scams listed frauding my documents XXXX  states products frauding my documents as food and clothing and shelter like homes and RVs and then as topical maps for sinage Fashion show fashion industry frauding my documents Government business permits scams frauding my documents Frauding scams using singers and bands and actors frauding my documents Frauding scams using my documents as attorneys and lawyers and judges and law partners Frauding scams using my documents as politican listings Frauding scams using my documents as banking business permits scams Frauding my documents as herds of XXXX listings Frauding my documents as sports players and sports permits Frauding my documents as dictionary companies term 's and dictionary products Frauding my documents as auto stores Frauding my documents as a boat XXXX Frauding my documents as XXXX states diner menus Frauding my documents as XXXX  states grocery store products Frauding my documents as advertising Frauding my documents as accountant and CPAs Frauding my documents and books and book authors Fraud scams using XXXX pages Frauding my documents as auto repair.. frauding my documents as RV products using XXXX. frauding my documents as theater groups Frauding my documents as XXXX trucks Frauding my documents as XXXX families Frauding my documents as XXXX families Frauding my documents as XXXX families Frauding my documents as corporation Frauding my documents as XXXX XXXX Frauding my documents as international business permits scams Frauding my documents as XXXX XXXX scams and XXXX business permits Frauding my documents as XXXX XXXX scams and business permits Frauding my documents as reality agents and offices Frauding my documents as banking business Frauding my documents as furniture store and bedding products","date_sent_to_company":"2018-02-08T13:13:45.000Z","issue":"Getting a credit card","sub_product":"General-purpose credit card or charge card","zip_code":"90003","tags":"Servicemember","has_narrative":true,"complaint_id":"2806335","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2018-02-07T10:16:48.000Z","state":"CA","company_public_response":null,"sub_issue":"Card opened as result of identity theft or fraud"},"highlight":{"complaint_what_happened":["Frauding my <em>documents</em> as auto stores Frauding my <em>documents</em> as a boat XXXX Frauding my <em>documents</em> as XXXX states diner menus Frauding my <em>documents</em> as XXXX  states grocery store products Frauding my <em>documents</em> as advertising Frauding my <em>documents</em> as accountant and CPAs Frauding my <em>documents</em> and books and book authors Fraud scams using XXXX pages Frauding my <em>documents</em> as auto repair.. frauding my <em>documents</em> as RV products using XXXX. frauding my <em>documents</em> as theater groups Frauding my <em>documents</em> as XXXX"]},"sort":[4.624943,"2806335"]},{"_index":"complaint-public-v1","_id":"16139814","_score":4.456181,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Wise suspended my transfer, requesting more documents. \nI provided said documents. \nThey canceled pending transfer saying they needed more documents. \nI provided those documents. \nThey then said my account would be closed unless I provided those same documents. \nI provided those documents again. \nThey notified me that my account was completely locked and would be closed without the same documents * again *. \nI provided said documents again. \nMy money was trapped until I submitted an appeal, with documents, which they immediately rejected. \n\nThey provided NO explanations for any step throughout this process, and the customer service agents were at a loss as to why this was happening. I want my account back, or to make a new one. I am not being treated fairly.","date_sent_to_company":"2025-09-25T01:26:07.000Z","issue":"Other transaction problem","sub_product":"International money transfer","zip_code":"84660","tags":null,"has_narrative":true,"complaint_id":"16139814","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TransferWise Ltd","date_received":"2025-09-25T01:04:33.000Z","state":"UT","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Wise suspended my transfer, requesting more <em>documents</em>. \nI provided said <em>documents</em>. \nThey canceled pending transfer saying they needed more <em>documents</em>. \nI provided those <em>documents</em>. \nThey then said my account would be closed unless I provided those same <em>documents</em>. \nI provided those <em>documents</em> again. \nThey notified me that my account was completely locked and would be closed without the same <em>documents</em> * again *. \nI provided said <em>documents</em> again."]},"sort":[4.456181,"16139814"]},{"_index":"complaint-public-v1","_id":"11349195","_score":4.4479375,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I have come to realize that I have been unknowingly complicit in a fraud. My personal information is being reported without a contract or my consent, this is prohibited. \nCRM 1500-1999 1512. Prohibited Acts -- 18 U.S.C. 1028 Although there are six subsections in section 1028 ( a ), they can be viewed as chiefly covering 10 different prohibited acts : Producing without lawful authority an identification document or a false identification document ( 18 U.S.C. 1028 ( a ) ( 1 ) ) ; Transferring an identification document or a false identification document knowing that such document was stolen or produced without lawful authority ( 18 U.S.C. 1028 ( a ) ( 2 ) ) ; Possessing with intent to use unlawfully five or more identification documents ( other than those issued lawfully for the use of the possessor ) or false identification documents ( 18 U.S.C. 1028 ( a ) ( 3 ) ) ; Possessing with intent to transfer unlawfully five or more identification documents ( other than those issued lawfully for the use of the possessor ) or false identification documents ( 18 U.S.C. 1028 ( a ) ( 3 ) ) ; Possessing an identification document ( other than one issued lawfully for the use of the possessor ) or a false identification document with the intent such document be used to defraud the United States ( 18 U.S.C. 1028 ( a ) ( 4 ) ) ; Possessing an identification document that is an identification document of the United States which is stolen, knowing that such document was stolen ( 18 U.S.C. 1028 ( a ) ( 6 ) ) ; Possessing an identification document that appears to be an identification document of the United States, which was produced without authority knowing that such document was produced without authority ( 18 U.S.C. 1028 ( a ) ( 6 ) ) ; Producing, transferring, or possessing a document-making implement with the intent that such document-making implement be used in the production of a false identification document ( 18 U.S.C. 1028 ( a ) ( 5 ) ) ; Producing, transferring, or possessing a document-making implement with the intent that such document-making implement be used in the production of another document-making implement which will be used in the production of a false identification document ( 18 U.S.C. 1028 ( a ) ( 5 ) ) ; andAttempting to do any of the above ( 18 U.S.C. 1028 ( a ) ).\n\n[ cited inXXXXXXXX  ] Also, The Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq., governs access to consumer credit report records and promotes accuracy, fairness, and the privacy of personal information assembled by Credit Reporting Agencies ( CRAs ) .. My Data has been exposed in a data breach.","date_sent_to_company":"2025-01-18T00:22:12.000Z","issue":"Improper use of your report","sub_product":"Other personal consumer report","zip_code":"30083","tags":null,"has_narrative":true,"complaint_id":"11349195","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"LEXISNEXIS","date_received":"2025-01-03T03:04:52.000Z","state":"GA","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":[") or a false identification <em>document</em> with the intent such <em>document</em> be used to defraud the United States ( 18 U.S.C. 1028 ( a ) ( 4 ) ) ; Possessing an identification <em>document</em> that is an identification <em>document</em> of the United States which is stolen, knowing that such <em>document</em> was stolen ( 18 U.S.C. 1028 ( a ) ( 6 ) ) ; Possessing an identification <em>document</em> that appears to be an identification <em>document</em> of the United States, which was produced without authority knowing that such <em>document</em> was produced"]},"sort":[4.4479375,"11349195"]},{"_index":"complaint-public-v1","_id":"2858303","_score":4.4447455,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XX/XX/XXXX sent in documents to Equifax XX/XX/XXXX sent in documents to Equifax XX/XX/XXXX sent in documents to Equifax XX/XX/XXXX sent in documents to Equifax XX/XX/XXXX sent in documents to Equifax XX/XX/XXXX sent in documents to Equifax XX/XX/XXXX XX/XX/XXXX sent in documents to Equifax XX/XX/XXXX sent in documents to Equifax .... And they also removed both XXXX Credit Card Account from my report, and have not added them back even after documentation was sent in verifying the account and that the institution was and still is reporting both accounts to them.","date_sent_to_company":"2018-03-29T07:25:32.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"90016","tags":null,"has_narrative":true,"complaint_id":"2858303","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2018-03-29T06:48:57.000Z","state":"CA","company_public_response":null,"sub_issue":"Information is missing that should be on the report"},"highlight":{"complaint_what_happened":["XX/XX/XXXX sent in <em>documents</em> to Equifax XX/XX/XXXX sent in <em>documents</em> to Equifax XX/XX/XXXX sent in <em>documents</em> to Equifax XX/XX/XXXX sent in <em>documents</em> to Equifax XX/XX/XXXX sent in <em>documents</em> to Equifax XX/XX/XXXX sent in <em>documents</em> to Equifax XX/XX/XXXX XX/XX/XXXX sent in <em>documents</em> to Equifax XX/XX/XXXX sent in <em>documents</em> to Equifax ...."]},"sort":[4.4447455,"2858303"]},{"_index":"complaint-public-v1","_id":"4873358","_score":4.4432125,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I had filed a complaint against Wells Fargo Bank this is the complaint number XXXX. \nIn addition, to me waiting on Wells Fargo to send the documents requested by the beneficiary bank which Wells Fargo prepared these documents, had me to go into a branch and sign the documents and I was told by a Wells Fargo Employee that they were not sending the documents and that I would have to file a police report. And that the beneficiary bank did not need these documents to send me my money back. \n\nWells Fargo submitted a letter in response to the above complaint which was clearly false. On XX/XX/2021 they never submitted the documents for the Fraud and Claims Operations Analyst to sign them ( his name is XXXX XXXX ) . And the documents were never submitted to the beneficiary Bank ( XXXX ). I am told by XXXX XXXX and XXXX XXXX that these documents are all they need to reimburse me my money. \n\nWells Fargo is deliberately not sending the documents and falsifying documents stating that they have.","date_sent_to_company":"2021-11-03T23:51:55.000Z","issue":"Money was not available when promised","sub_product":"Domestic (US) money transfer","zip_code":"89052","tags":null,"has_narrative":true,"complaint_id":"4873358","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2021-11-03T23:36:32.000Z","state":"NV","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["On XX/XX/2021 they never submitted the <em>documents</em> for the Fraud and Claims Operations Analyst to sign them ( his name is XXXX XXXX ) . And the <em>documents</em> were never submitted to the beneficiary Bank ( XXXX ). I am told by XXXX XXXX and XXXX XXXX that these <em>documents</em> are all they need to reimburse me my money. \n\nWells Fargo is deliberately not sending the <em>documents</em> and falsifying <em>documents</em> stating that they have."]},"sort":[4.4432125,"4873358"]},{"_index":"complaint-public-v1","_id":"4489900","_score":4.429136,"_source":{"product":"Mortgage","complaint_what_happened":"My daughter and I have applied for a new Mortgage Loan for purchasing a house in the greater XXXX area from Quicken Loans. The pre-approval was quick. However, after we entered into a contract for a house, the problems started. The lender asked us to upload certain documents. The lender has a site where we have to upload the documents and we uploaded the documents that were asked for. However, it seems the lender keeps on losing the documents and asks for the same documents or new documents periodically. I have already asked them to give me a complete list of all the documents they need. We have also started emailing them the documents But, the request keeps on coming every few days. The information they are asking for can be obtained from other documents we have submitted. I am concerned that the lender is discriminating against us because we are XXXX  and employing delay tactics.","date_sent_to_company":"2021-06-24T19:26:48.000Z","issue":"Applying for a mortgage or refinancing an existing mortgage","sub_product":"Conventional home mortgage","zip_code":"32256","tags":"Older American","has_narrative":true,"complaint_id":"4489900","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Rocket Mortgage, LLC","date_received":"2021-06-24T18:59:44.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["The lender asked us to upload certain <em>documents</em>. The lender has a site where we have to upload the <em>documents</em> and we uploaded the <em>documents</em> that were asked for. However, it seems the lender keeps on losing the <em>documents</em> and asks for the same <em>documents</em> or new <em>documents</em> periodically. I have already asked them to give me a complete list of all the <em>documents</em> they need. We have also started emailing them the <em>documents</em> But, the request keeps on coming every few days."]},"sort":[4.429136,"4489900"]},{"_index":"complaint-public-v1","_id":"2807188","_score":4.4261365,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Others frauded my documents and to pull naming scams using XXXX herds of IDs and XXXX business permits and XXXX internet off my credit file and birth certificate Other pulled like frauding scams my credit files for XXXX plurized fraud scams fraud scams frauding my documents Others frauded my documents as mailing address Others frauded my documents as politican Others frauded my documents as police and sherrifs in many states Others frauded my documents as XXXX XXXX   XXXX Other frauded my documents as bedroom products","date_sent_to_company":"2018-02-07T08:12:09.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"90003","tags":"Servicemember","has_narrative":true,"complaint_id":"2807188","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2018-02-07T08:12:07.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Others frauded my <em>documents</em> and to pull naming scams using XXXX herds of IDs and XXXX business permits and XXXX internet off my credit file and birth certificate Other pulled like frauding scams my credit files for XXXX plurized fraud scams fraud scams frauding my <em>documents</em> Others frauded my <em>documents</em> as mailing address Others frauded my <em>documents</em> as politican Others frauded my <em>documents</em> as police and sherrifs in many states Others frauded my <em>documents</em> as XXXX XXXX   XXXX Other frauded my <em>documents</em>"]},"sort":[4.4261365,"2807188"]},{"_index":"complaint-public-v1","_id":"2807187","_score":4.4261365,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Others frauded my documents and to pull naming scams using XXXX herds of IDs and XXXX business permits and XXXX internet off my credit file and birth certificate Other pulled like frauding scams my credit files for XXXX plurized fraud scams fraud scams frauding my documents Others frauded my documents as mailing address Others frauded my documents as politican Others frauded my documents as police and sherrifs in many states Others frauded my documents as XXXX XXXX XXXX Other frauded my documents as bedroom products","date_sent_to_company":"2018-02-07T08:12:04.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"90003","tags":"Servicemember","has_narrative":true,"complaint_id":"2807187","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2018-02-07T08:02:09.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Others frauded my <em>documents</em> and to pull naming scams using XXXX herds of IDs and XXXX business permits and XXXX internet off my credit file and birth certificate Other pulled like frauding scams my credit files for XXXX plurized fraud scams fraud scams frauding my <em>documents</em> Others frauded my <em>documents</em> as mailing address Others frauded my <em>documents</em> as politican Others frauded my <em>documents</em> as police and sherrifs in many states Others frauded my <em>documents</em> as XXXX XXXX XXXX Other frauded my <em>documents</em>"]},"sort":[4.4261365,"2807187"]},{"_index":"complaint-public-v1","_id":"9912743","_score":4.4259076,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XXXX I submitted all documents that was required for the dispute via certified mail on XXXX I received correspondence asking me to provide the same documents. XXXX I sent those documents again via certified copy with receipts I also sent an email to XXXX with a copy of the same documents that was requested for the dispute. XXXX I was asked for the same information. I submitted the documents again. I also called and made an attempt to speak with someone which I was asked to leave a message, and I did. That attempt was unsuccessful. I started the process again on XXXX sent documents via certified mail and email. XXXX received correspondence asking for the same documents. I have made copies of all documents sent and all correspondence received.","date_sent_to_company":"2024-08-27T00:23:29.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"750XX","tags":null,"has_narrative":true,"complaint_id":"9912743","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-08-27T00:23:12.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Was not notified of investigation status or results"},"highlight":{"complaint_what_happened":["XXXX I submitted all <em>documents</em> that was required for the dispute via certified mail on XXXX I received correspondence asking me to provide the same <em>documents</em>. XXXX I sent those <em>documents</em> again via certified copy with receipts I also sent an email to XXXX with a copy of the same <em>documents</em> that was requested for the dispute. XXXX I was asked for the same information. I submitted the <em>documents</em> again."]},"sort":[4.4259076,"9912743"]},{"_index":"complaint-public-v1","_id":"9923584","_score":4.425355,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XXXX I submitted all documents that was required for the dispute via certified mail on XXXX I received correspondence asking me to provide the same documents. XXXX I sent those documents again via certified copy with receipts I also sent an email to XXXX with a copy of the same documents that was requested for the dispute. XXXX I was asked for the same information. I submitted the documents again. I also called and made an attempt to speak with someone which I was asked to leave a message, and I did. That attempt was unsuccessful. I started the process again on XXXX sent documents via certified mail and email. XXXX received correspondence asking for the same documents. I have made copies of all documents sent and all correspondence received.","date_sent_to_company":"2024-08-27T00:23:06.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"750XX","tags":null,"has_narrative":true,"complaint_id":"9923584","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Advanced Resolution Services Inc.","date_received":"2024-08-26T23:56:20.000Z","state":"TX","company_public_response":null,"sub_issue":"Was not notified of investigation status or results"},"highlight":{"complaint_what_happened":["XXXX I submitted all <em>documents</em> that was required for the dispute via certified mail on XXXX I received correspondence asking me to provide the same <em>documents</em>. XXXX I sent those <em>documents</em> again via certified copy with receipts I also sent an email to XXXX with a copy of the same <em>documents</em> that was requested for the dispute. XXXX I was asked for the same information. I submitted the <em>documents</em> again."]},"sort":[4.425355,"9923584"]},{"_index":"complaint-public-v1","_id":"1567810","_score":4.425355,"_source":{"product":"Mortgage","complaint_what_happened":"Nationstar denied XXXX XXXX application on the erroneous basis that she failed to submit documents. Nationstar continually requests documents in a piece meal fashion and as a result of its asking for documents one at a time, all the other documents grow stale and my clients ends up on a document production treadmill where the application is never completed because Nationstar requests documents one at a time or in piece meal. As a result, it denied XXXX XXXX application. All the necessary documents were PDF to XXXXXXXXXXXX but he is out of the office until XXXX XXXX, 2015. All the necessary documents were then faxed over to Nationstar today. \n\nSince, this is Nationstar 's error, we are requesting that it review XXXX XXXX application in its entirety and in the time frame required by HAMP, which it does not do.","date_sent_to_company":"2015-09-16T01:35:51.000Z","issue":"Loan modification,collection,foreclosure","sub_product":"Conventional fixed mortgage","zip_code":"11375","tags":null,"has_narrative":true,"complaint_id":"1567810","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"NATIONSTAR MORTGAGE LLC","date_received":"2015-09-16T01:35:51.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Nationstar denied XXXX XXXX application on the erroneous basis that she failed to submit <em>documents</em>. Nationstar continually requests <em>documents</em> in a piece meal fashion and as a result of its asking for <em>documents</em> one at a time, all the other <em>documents</em> grow stale and my clients ends up on a <em>document</em> production treadmill where the application is never completed because Nationstar requests <em>documents</em> one at a time or in piece meal. As a result, it denied XXXX XXXX application."]},"sort":[4.425355,"1567810"]},{"_index":"complaint-public-v1","_id":"17761542","_score":4.4181824,"_source":{"product":"Mortgage","complaint_what_happened":"In the response from XXXX XXXX on XX/XX/year> they did not provide any proof of a court order or succeeding documents proving they were within the law. \nI am requesting the actual documents not an explanation of documents. The documents they said they received are what I want. As these are the controlling documents.","date_sent_to_company":"2025-12-05T02:40:36.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Other type of mortgage","zip_code":"87124","tags":"Servicemember","has_narrative":true,"complaint_id":"17761542","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2025-12-05T02:23:24.000Z","state":"NM","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["In the response from XXXX XXXX on XX/XX/year> they did not provide any proof of a court order or succeeding <em>documents</em> proving they were within the law. \nI am requesting the actual <em>documents</em> not an explanation of <em>documents</em>. The <em>documents</em> they said they received are what I want. As these are the controlling <em>documents</em>."]},"sort":[4.4181824,"17761542"]},{"_index":"complaint-public-v1","_id":"1463250","_score":4.414653,"_source":{"product":"Mortgage","complaint_what_happened":"This Complaint involves ... issues the Wellsfargo bank N.A. and World Wide fruads on reporting to the IRS of the XXXX :, Wellsfargo Attorneys with holding legal fruads for the IRS, the US Gov't on XXXX XXXX and its witness 's of the court order 's. its attorneys, and the Court order that has not been answered, Or produced. Doccuments The Court signed Buy Wellsfargo Bank ( s ) Attorneys and XXXX XXXX XXXX of XXXX XXXX XXXX XXXX never issued or produced.Or allowed legal access 's, Or Court Access 's. \nNote : these replies are to be sent to \" Also to be sent to : Wells Fargo Bank- XXXX ; XXXX XXXX XXXX XXXX XXXX , XXXX XXXX XXXX : Phone : XXXX /Care of H R ... rep.. \nStarting XXXX XXXX : We \" XXXX XXXX '' A XXXX XXXX XXXX under And on behaft of \" XXXX XXXX a XXXX Citizen of the XXXX : Are sending are Legal Complaints, And \" Disputing '' 'EACH of These \" Case 's '' held with the cfpb. Consumerfinance.gov. ( XXXX ) That every case be handled individually, and not be called or labled as the same, Each Complaint has diferent Attachments, and may call out another Case Number, it is not the Complaint in wording and the Attachments in each Complaint. : Wellsfargo Bank Attorneys that produced XXXX witness 's in \" Court order 's stating XXXX ( XXXX ) XXXX is dead. Court Case : XXXX ( WRIT/JUDGEMENT/SUMMONS / COURT CASE : XXXX ... STIPULATED JUDGEMENT-S WITNESS 'S ... { XXXX XXXX ; XXXX XXXX ; XXXX, XXXX ; XXXX XXXX , XXXX XXXX \nOn FHA Loan a federal Housing Loan on XXXX XXXX XXXX XXXX XXXX, XXXX \nNote : To be sent to : And the XXXX Wellsfargo Bk.N.A. \nToo : Wells Fargo Bank- XXXX : XXXX XXXX XXXX XXXX XXXX , XXXX XXXX XXXX : Phone : XXXX /Care of H R ... rep.. \nDo note Adding new doccuments to these XXXX 's where'Wellsfargo BK can recover..its det. where the loan was note bsed on work history, but buy securities of accounts, and life insurances on XXXX XXXX, note also that these witness 's never declared on the accounts there SSi numbers to each bank in XXXX-XXXX a known state to be the XXXX XXXX of the XXXX! of the XXXX XXXX XXXX XXXX to date XXXX..practices.. \ncfpb case number \" '' '' '' '' disputing cfpb # Case number : XXXX== new cfpb case-XXXX..and attachments to help the recory of the monies to the FHA Gov't Loan on XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX ( XX/XX/XXXX ) . And not the XXXX XXXX Property of XXXX XXXX, XXXX, XXXX XXXX Supporting documents HTML document XXXX XXXX ( XXXX KB ) HTML document XXXX XXXX ( XXXX KB ) HTML document XXXX XXXX ( XXXX KB ) HTML document XXXX XXXX ( XXXX KB ) HTML document XXXX XXXX ( XXXX KB ) HTML document XXXX XXXX ( XXXX KB ) HTML document XXXX XXXX ( XXXX KB ) HTML document XXXX ( XXXX KB ) HTML document XXXX ( XXXX KB ) HTML document XXXX ( XXXX KB ) HTML document XXXX ( XXXX KB ) HTML document XXXX ( XXXX KB ) HTML document XXXX ( XXXX KB ) HTML document XXXX ( XXXX KB ) HTML document XXXX ( XXXX KB ) HTML document XXXX ( XXXX KB ) HTML document XXXX ( XXXX KB ) HTML document XXXX ( XXXX MB ) HTML document XXXX ( XXXX MB ) HTML document XXXX ( XXXX KB ) HTML document XXXX ( XXXX KB ) HTML document XXXX ( XXXX KB ) HTML document XXXX ( XXXX KB ) HTML document XXXX ( XXXX KB ) HTML document XXXX ( XXXX KB ) HTML document XXXX ( XXXX MB ) HTML document XXXX ( XXXX KB ) HTML document XXXX ( XXXX KB ) HTML document XXXX ( XXXX KB ) HTML document XXXX ( XXXX KB ) HTML document XXXX ( XXXX MB ) HTML document XXXX ( XXXX KB ) HTML document XXXX ( XXXX","date_sent_to_company":"2015-07-13T14:40:43.000Z","issue":"Credit decision / Underwriting","sub_product":"FHA mortgage","zip_code":"922XX","tags":null,"has_narrative":true,"complaint_id":"1463250","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2015-07-11T17:52:54.000Z","state":"CA","company_public_response":"Company chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["XXXX ( XXXX KB ) HTML <em>document</em> XXXX ( XXXX KB ) HTML <em>document</em> XXXX ( XXXX KB ) HTML <em>document</em> XXXX ( XXXX KB ) HTML <em>document</em> XXXX ( XXXX KB ) HTML <em>document</em> XXXX ( XXXX MB ) HTML <em>document</em> XXXX ( XXXX MB ) HTML <em>document</em> XXXX ( XXXX KB ) HTML <em>document</em> XXXX ( XXXX KB ) HTML <em>document</em> XXXX ( XXXX KB ) HTML <em>document</em> XXXX ( XXXX KB ) HTML <em>document</em> XXXX ( XXXX KB ) HTML <em>document</em> XXXX ( XXXX KB ) HTML <em>document</em> XXXX ( XXXX MB ) HTML <em>document</em> XXXX ( XXXX KB ) HTML <em>document</em> XXXX ( XXXX KB ) HTML <em>document</em> XXXX"]},"sort":[4.414653,"1463250"]},{"_index":"complaint-public-v1","_id":"1974468","_score":4.4096227,"_source":{"product":"Credit reporting","complaint_what_happened":"Account was verified through equifax but the debt collectors did not have documents to support claim. This has been an issue for over 4 years I was told the companies sent over documents but I requested copies of the document at the beginning of my dispute. But was told I need to re submit the claim and request the documents in writing even though I requested a copy of the documents in my initial dispute. The investigation of the account should have revealed there was no documents to support the claim and should have never been verified. I want a copy of the submitted documents seeing as the document were verified and the company. And there is cause for concern the bureau need to a better job of investigating matters before confirming this issues has caused me to many problems. And has had a negative impact.","date_sent_to_company":"2016-06-17T20:52:22.000Z","issue":"Credit reporting company's investigation","sub_product":null,"zip_code":"30344","tags":null,"has_narrative":true,"complaint_id":"1974468","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2016-06-17T20:52:22.000Z","state":"GA","company_public_response":null,"sub_issue":"Problem with statement of dispute"},"highlight":{"complaint_what_happened":["Account was verified through equifax but the debt collectors did not have <em>documents</em> to support claim. This has been an issue for over 4 years I was told the companies sent over <em>documents</em> but I requested copies of the <em>document</em> at the beginning of my dispute. But was told I need to re submit the claim and request the <em>documents</em> in writing even though I requested a copy of the <em>documents</em> in my initial dispute."]},"sort":[4.4096227,"1974468"]},{"_index":"complaint-public-v1","_id":"2122546","_score":4.405567,"_source":{"product":"Mortgage","complaint_what_happened":"I am requesting wells fargo send my original mortage loan documents with my original signature on document to any local branch within XXXX miles of my property so I can examine the document. I am once again stating my mortgage documents were altered by wells fargo and its employees. My rate was changed. \n\nAnd recently the investigation regarding wells fargo and XXXX plus employees doing fraud on other XXXX plus wells fargo customers re affirms my claims that my documents were altered. \n\nI am requesting to see the original mortage note and mortage documents. \nBelow is a previous case Info. Above is updated info I am requesting. \nI am a victim of Predatory Lending. Please see attached documents. Wells Fargo is refusing to provide complete closing documents. They are downplaying HUD-1 Documents were it shows I am not suppose to pay mortgage insurance. They provided me a copy of a document which I signed at closing, which only shows the following : Page XXXX of attached documents shows no signature from me. \nPage XXXX document is altered. Under where it says Estimated taxes and insurance, someone typed in Includes Mortgage Insurance. This clearly looks typed in. \nPage XXXX also shows someone typed on the bottow left, Initial Print XX/XX/2013. No other document shows this. This was typed in there during my complaint process. \n\nWells Fargo provided XXXX document which I was told to sign at closing and that it was a mistake and they would fix it and not to let the closing get delayed because of this. \n\nI want this matter investigated properly.","date_sent_to_company":"2016-09-20T17:37:14.000Z","issue":"Loan servicing, payments, escrow account","sub_product":"Conventional fixed mortgage","zip_code":"08205","tags":null,"has_narrative":true,"complaint_id":"2122546","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2016-09-20T17:37:14.000Z","state":"NJ","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I am requesting wells fargo send my original mortage loan <em>documents</em> with my original signature on <em>document</em> to any local branch within XXXX miles of my property so I can examine the <em>document</em>. I am once again stating my mortgage <em>documents</em> were altered by wells fargo and its employees. My rate was changed. \n\nAnd recently the investigation regarding wells fargo and XXXX plus employees doing fraud on other XXXX plus wells fargo customers re affirms my claims that my <em>documents</em> were altered."]},"sort":[4.405567,"2122546"]},{"_index":"complaint-public-v1","_id":"5927374","_score":4.405301,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Experian XXXX Department I received documents that XXXX sent to me stating that these documents show that the account is mine they are not my signature and they are not original contracts with my signature, And why is my wife 's alleged signature is on documents this seems to be made up documents on XXXX documents it states CONTRACT COPY No original contract with my signature nothing","date_sent_to_company":"2022-08-29T20:45:59.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"78840","tags":"Older American","has_narrative":true,"complaint_id":"5927374","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2022-08-29T20:33:16.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["Experian XXXX Department I received <em>documents</em> that XXXX sent to me stating that these <em>documents</em> show that the account is mine they are not my signature and they are not original contracts with my signature, And why is my wife 's alleged signature is on <em>documents</em> this seems to be made up <em>documents</em> on XXXX <em>documents</em> it states CONTRACT COPY No original contract with my signature nothing"]},"sort":[4.405301,"5927374"]},{"_index":"complaint-public-v1","_id":"2415277","_score":4.403777,"_source":{"product":"Mortgage","complaint_what_happened":"I am writing to you in hopes that you all take drastic action against Citi Mortgage in regards to the continued illegal Mortgage Activities. I have uncovered the continued massive fraud utilizing Mortgage Assignments. They may have been released from the XX/XX/XXXX Consent order but the Fraud continues. \nAttached are my findings : Citi mortgage Notaries are illegally notarizing Mortgage Assignments. Not only are they fraudulently and illegally utilizing their own signature and state notary seal, but they are forging and illegally signing Assignments that should be signed by representatives ( Vice Presidents ). Attached is a small sampling of documents that were created by XXXX ( Florida ), which is their fraudulent document mill. You can clearly see on all of the documents that they were manipulated in some form or fashion. Although these assignment documents are supposed to be different and stand alone, they are not. In one section of the document from the Vice President 's signature down to the Notaries signature and seal are all the same, on all of the documents. We can rule out the use of a stamp, because there would be minor differences on the documents, which means that the persons signature, the Notary, and the seal were all manufactured or duplicated in some form or fashion. They may try to take the stance that they are electronically signing the documents, but how do you electronically sign XXXX signatures at the same time, again if you view the signatures, and the stamp you will see that these signatures are exactly the same. If you know anything about electronic signatures, you also know that there is a footprint or validation that goes along with that signature. There is none on these documents. Also if they claim that they are utilizing electronic signatures it is highly doubtful, especially in this case. The person signing the document would have to sign into a computer, sign the document electronically and then forward the document to the notary. The notary would then have to electronically sign the document, which defeats the purpose of notarizing and validating the signature on the document. We all know this is impossible, especially since they have to do this thousands of times per day. \nThere must be hundreds of thousands of these fraudulent documents. I only pulled examples from a few counties in the state of Maryland. I can just imagine what the actual amount is throughout the United States. Also keep in mind that the majority of these documents were created in XX/XX/XXXX, so although you were cleared/released from the consent order, the fraud and deception continues to thrive. I need not go into all of the ramifications that will come out of this, but it is enormous. \nAlso attached you will also find a small sampling of more fraudulently and illegally notarized Citi Mortgage Assignments. As you can see, there are individuals that prepared the document. You will also see that the same person that created the document is the same person that Notarized it. There is no way around this. Its right there in black and white and its wrong. Again, my guess is that there are hundreds of thousands of these documents out there. The Notary office guided me to a document on their site which clearly states, \" A Florida Notary Public can not notarize a document if the notary public has a financial interest in or is a party to the underlying document. No way around the fact that the document states who prepared the document and who notarized it. No way around the fact that the person is a party to the underlying document. \nNote : Electronic Signatures are authorized in FL, but there are specific requirements that need to be met and I can guarantee that they are not adhering to the requirements. \nXXXX Notary 's Electronic Signature. \n( 1 ) In performing an electronic notarial act, a notary shall execute an electronic signature in a mann","date_sent_to_company":"2017-04-02T20:01:53.000Z","issue":"Loan servicing, payments, escrow account","sub_product":"Conventional fixed mortgage","zip_code":"21117","tags":"Servicemember","has_narrative":true,"complaint_id":"2415277","timely":"Yes","company_response":"Closed","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2017-04-02T20:01:52.000Z","state":"MD","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["The Notary office guided me to a <em>document</em> on their site which clearly states, \" A Florida Notary Public can not notarize a <em>document</em> if the notary public has a financial interest in or is a party to the underlying <em>document</em>. No way around the fact that the <em>document</em> states who prepared the <em>document</em> and who notarized it. No way around the fact that the person is a party to the underlying <em>document</em>."]},"sort":[4.403777,"2415277"]},{"_index":"complaint-public-v1","_id":"12729050","_score":4.4013286,"_source":{"product":"Student loan","complaint_what_happened":"I have been making payments since XX/XX/XXXX. XXXX has reversed all my payments and reported me for non payments and my credit dropped XXXX points. \nSome months I paid double, only to receive an email 2 days later saying my payment was not received. At first I assumed it was an issue with my bank, and I googled and found out other student loan borrowers payments was reversed. This has cause me and my family hardship and I would like to file a formal complaint against the Department of Education XXXX. \nBelow is a list payments not processed or reversed XX/XX/XXXX Payment Not Processed New document ready to view! \nXX/XX/XXXX Payment Not Processed New document ready to view! \nXX/XX/XXXX Payment Not Processed New document ready to view! \nXX/XX/XXXX XXXX DELINQUENCY NOTICE Attention is needed regarding your account XX/XX/XXXX Payment Not Processed New document ready to view! \nXX/XX/XXXX XXXX DELINQUENCY NOTICE Attention is needed regarding your account XX/XX/XXXX Payment Not Processed New document ready to view! \nXX/XX/XXXX Payment Not Processed New document ready to view! \nXX/XX/XXXX Monthly Statement New document ready to view! \nXX/XX/XXXX Monthly Statement New document ready to view! \nXX/XX/XXXX XXXX DELINQUENCY NOTICE Attention is needed regarding your account XX/XX/XXXX FFELP 3rd Delinquency Notice Payment reminder XX/XX/XXXX Payment Not Processed New document ready to view! \nXX/XX/XXXX Payment Not Processed New document ready to view! \nXX/XX/XXXX Payment Not Processed New document ready to view! \nXX/XX/XXXX It's time to renew your Income-Driven Repayment Plan! Your payment will increase soon! \nXX/XX/XXXX Payment Not Processed New document ready to view! \nXX/XX/XXXX Payment Not Processed New document ready to view! \nXX/XX/XXXX FFELP 3rd Delinquency Notice Payment reminder XX/XX/XXXX Payment Not Processed New document ready to view! \nXX/XX/XXXX Important Tax Document : Form 1098-E IMPORTANT TAX RETURN DOCUMENT AVAILABLE XX/XX/XXXX Monthly Statement New document ready to view! \nXX/XX/XXXX FFELP 3rd Delinquency Notice Payment reminder XX/XX/XXXX Delinquency Notice Here are some options that may help you XX/XX/XXXX XXXX Delinquency Notice Payment reminder XX/XX/XXXX Payment Not Processed New document ready to view! \nXX/XX/XXXX Payment Not Processed New document ready to view! \nXX/XX/XXXX Payment Not Processed New document ready to view! \nXX/XX/XXXX Monthly Statement New document ready to view! \nXX/XX/XXXX XXXX Delinquency Notice Payment reminder XX/XX/XXXX FFELP 1st Delinquency Notice Payment reminder XX/XX/XXXX Payment Not Processed New document ready to view! \nXX/XX/XXXX Payment Not Processed New document ready to view! \nXX/XX/XXXX Payment Not Processed New document ready to view!","date_sent_to_company":"2025-03-31T02:59:29.000Z","issue":"Dealing with your lender or servicer","sub_product":"Federal student loan servicing","zip_code":"02169","tags":null,"has_narrative":true,"complaint_id":"12729050","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Servicer under contract with Federal Student Aid","date_received":"2025-03-31T02:32:41.000Z","state":"MA","company_public_response":null,"sub_issue":"Trouble with how payments are being handled"},"highlight":{"complaint_what_happened":["XX/XX/XXXX Payment Not Processed New <em>document</em> ready to view! \nXX/XX/XXXX FFELP 3rd Delinquency Notice Payment reminder XX/XX/XXXX Payment Not Processed New <em>document</em> ready to view! \nXX/XX/XXXX Important Tax <em>Document</em> : Form 1098-E IMPORTANT TAX RETURN <em>DOCUMENT</em> AVAILABLE XX/XX/XXXX Monthly Statement New <em>document</em> ready to view!"]},"sort":[4.4013286,"12729050"]},{"_index":"complaint-public-v1","_id":"5702217","_score":4.398545,"_source":{"product":"Mortgage","complaint_what_happened":"I believe there was false documents record on my house by PHH Mortgage. The Vice President of PHH Mortgage name is not XXXX XXXX. XXXX XXXX is the one that signed the document. I am enclosing document XXXX XXXX has sighed that on not offical documents. I enclosing different document done by the doc company.","date_sent_to_company":"2022-06-23T22:51:03.000Z","issue":"Closing on a mortgage","sub_product":"Conventional home mortgage","zip_code":"97504","tags":null,"has_narrative":true,"complaint_id":"5702217","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Ocwen Financial Corporation","date_received":"2022-06-23T22:34:52.000Z","state":"OR","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":null},"highlight":{"complaint_what_happened":["I believe there was false <em>documents</em> record on my house by PHH Mortgage. The Vice President of PHH Mortgage name is not XXXX XXXX. XXXX XXXX is the one that signed the <em>document</em>. I am enclosing <em>document</em> XXXX XXXX has sighed that on not offical <em>documents</em>. I enclosing different <em>document</em> done by the doc company."]},"sort":[4.398545,"5702217"]},{"_index":"complaint-public-v1","_id":"2779178","_score":4.3929152,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX XXXX XXXX I did not sign nor agree to no loan transfer or sign any agreement or terms that or to XXXX XXXX XXXX XXXX XXXX agreeing to new terms. XXXX XXXX XXXX XXXX is the originator of the loan. XXXX XXXX  XXXX needs to provide me documents of loan change and redone sign agreeing to terms agreeing to a loan transfer in my name. \n\nXXXX needs to provide me documents there the originator of this loan. According to the documents I sign XXXX XXXX XXXX Conduent Documents that was provided to me is XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX By the documents provided to me there is no ( XXXX ) on none of the documents I sign for the loan or the orgination/Originator of the loan. There is no ( XXXX ) no where on none of the documents I sign nor is any information they reported on my credit file with Experian legal to do there is no sign legal binding contract or loan with them. \nExperian has no documents that they sent me back on the uploaded documents showing this company ( XXXX ) as any original owner of the loan nor has Experian showed me any documents that I agreed to a transfer by XXXX XXXX XXXX XXXX. \nAs on the Documents XXXX XXXX XXXXXXXX XXXX XXXX is not listed as the original owner of the loan as well as the documents supplied by them and sent back to me from Experian. \nI need proof from XXXX XXXX XXXX XXXX to how they are the original legal owner of this loan in to which there no where on none of these documents sent to me. \nAs shown Conduent is shown on the document Experian needs to provide proof from ( XXXX ) that there the original loan not as a servicing company in which I never agreed nor sign any documents of any legal biding transfer of this account with no consent by me legally binding Further more this looks like fraud by XXXX XXXX XXXX XXXX ( XXXX ) as to no legal documentation just some transfer with out merit or legally binding.\n\nIf documents cant not be furnished to this matter I 'm going to pursue legal action on XXXX XXXX XXXX XXXX as well as ( XXXX ) to why there was no legal paper work sign or legally binding contract and why XXXX XXXX XXXX XXXX is no where on any of the documents as well as ( XXXX ) This look like a paper game with no real owner or legally binding as to the manes listed XXXX XXXX XXXX XXXX. \nXXXX is no where on any documents what so ever Documents uploaded as proof there is no XXXX XXXX XXXX XXXX no where on any documents nor ( XXXX ) so where is the legally binding agreement with ( XXXX )","date_sent_to_company":"2018-01-12T09:46:41.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"19013","tags":null,"has_narrative":true,"complaint_id":"2779178","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2018-01-12T04:02:10.000Z","state":"PA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["XXXX is no where on any <em>documents</em> what so ever <em>Documents</em> uploaded as proof there is no XXXX XXXX XXXX XXXX no where on any <em>documents</em> nor ( XXXX ) so where is the legally binding agreement with ( XXXX )"]},"sort":[4.3929152,"2779178"]},{"_index":"complaint-public-v1","_id":"8319637","_score":4.386167,"_source":{"product":"Credit card","complaint_what_happened":"On XXXX XXXX XXXX  I filed a purchase protection claim with Chase Bank. 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Now, they have informed me that the examiner may require more additional documents to make a decision. \n\nOverall, they delayed my case by repeatedly asking for the same documents they already had, requesting additional documents ( which are not required by their policies ), and giving me inconsistent information.","date_sent_to_company":"2024-02-09T22:20:04.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"90746","tags":null,"has_narrative":true,"complaint_id":"8319637","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2024-02-09T21:41:51.000Z","state":"CA","company_public_response":null,"sub_issue":"Other problem"},"highlight":{"complaint_what_happened":["I have already provided all the <em>documents</em> listed on their website. However, they asked for additional <em>documents</em>. 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