{"took":357,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":16647,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"9636650","_score":12.795326,"_source":{"product":"Credit card","complaint_what_happened":"I had a fraudulent charge on my credit card called the credit card company and disputed the charge and they sent me the new card I got the card Did Not activate it and looked online and there was a charge already on the inactivated card from the same company that I was disputing the charge on my other card They said it was on my new card as its a reoccurring charge. \nI told them it shouldve been flagged as I called them and reported that the company charging the original charge was a fraudulent charge","date_sent_to_company":"2024-07-27T13:25:04.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"13820","tags":"Older American","has_narrative":true,"complaint_id":"9636650","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2024-07-27T13:15:33.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["I had a fraudulent charge on my <em>credit</em> <em>card</em> called the <em>credit</em> <em>card</em> <em>company</em> and <em>disputed</em> the charge and they sent me the new <em>card</em> I got the <em>card</em> Did Not activate it and looked online and there was a charge already on the inactivated <em>card</em> from the same <em>company</em> that I was <em>disputing</em> the charge on my other <em>card</em> They said it was on my new <em>card</em> as its a reoccurring charge."],"product":["<em>Credit</em> <em>card</em>"],"sub_product":["General-purpose <em>credit</em> <em>card</em> or charge <em>card</em>"],"company_public_response":["<em>Company</em> has responded to the consumer and the CFPB and chooses not to provide a public response"],"sub_issue":["<em>Credit</em> <em>card</em> <em>company</em> isn't resolving a <em>dispute</em> about a purchase on your statement"]},"sort":[12.795326,"9636650"]},{"_index":"complaint-public-v1","_id":"4431291","_score":12.607983,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I returned a product and the retailer accepted it and approved refund through XXXX. I contacted the credit card company to dispute the charge 3x since XX/XX/2020. They keep stating they investigated and the purchase was valid when I told them that was not the issue the defective product was returned. \n\nXXXX verified the retailer did a charge back as I had returned the defective product and state the credit card company never contacted them to verify the information. XXXX states by law they can not issue my refund as the credit card company is involved. \n\nThe credit card company is not investigating disputes.","date_sent_to_company":"2021-06-04T16:36:05.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"75094","tags":"Servicemember","has_narrative":true,"complaint_id":"4431291","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"GOLDMAN SACHS BANK USA","date_received":"2021-06-04T16:25:07.000Z","state":"TX","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["The <em>credit</em> <em>card</em> <em>company</em> is not investigating <em>disputes</em>."],"product":["<em>Credit</em> <em>card</em> or prepaid <em>card</em>"],"sub_product":["General-purpose <em>credit</em> <em>card</em> or charge <em>card</em>"],"sub_issue":["<em>Credit</em> <em>card</em> <em>company</em> isn't resolving a <em>dispute</em> about a purchase on your statement"]},"sort":[12.607983,"4431291"]},{"_index":"complaint-public-v1","_id":"6782676","_score":12.551241,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"On XX/XX/2022 my credit card company posted a charge for {$160.00} from XXXX  by Marriott which is not supposed to be a charge on the card when I found out about that I contacted my credit card company and told them that I didn't authorize this charge so they open a fraud dispute regarding that charge and credited the balance back on my account, but recently the fraud department from the credit card company contacted me and told me that they have to dismiss this dispute and advised me to call them back to open another dispute for an unauthorized charge by the merchant with an agent over the phone. When I did try doing that, the agent from the Chase credit card company told me because the fraud department has closes dispute in the favor of Marriot I have to pay that amount and they can not help me open another dispute or else I have to write a letter and mail it to them and then they will decide whether they can open a dispute or not. I firmly believe that this is unjustly trying to make me pay for some thing that I didn't authorize on my card. As I paid the full balance of my stay with Marriott with my another card, and this card was just used for identification purposes which shouldn't be charged with any kind of fee or payment as I have the proof that I paid the full amount with my another Chase credit card. I informed them regarding what I am saying here, but they are not ready to listen to my side of the story and not opening another dispute and unjustly trying to ask me to pay the amount.","date_sent_to_company":"2023-04-01T08:10:33.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"08859","tags":null,"has_narrative":true,"complaint_id":"6782676","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2023-04-01T08:06:54.000Z","state":"NJ","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["On XX/XX/2022 my <em>credit</em> <em>card</em> <em>company</em> posted a charge for {$160.00} from XXXX  by Marriott which is not supposed to be a charge on the <em>card</em> when I found out about that I contacted my <em>credit</em> <em>card</em> <em>company</em> and told <em>them</em> that I didn't authorize this charge so they open a fraud <em>dispute</em> regarding that charge and <em>credited</em> the balance back on my account, but recently the fraud department from the <em>credit</em> <em>card</em> <em>company</em> contacted me and told me that they have to dismiss this <em>dispute</em> and advised me to call <em>them</em>"],"product":["<em>Credit</em> <em>card</em> or prepaid <em>card</em>"],"sub_product":["General-purpose <em>credit</em> <em>card</em> or charge <em>card</em>"],"sub_issue":["<em>Credit</em> <em>card</em> <em>company</em> isn't resolving a <em>dispute</em> about a purchase on your statement"]},"sort":[12.551241,"6782676"]},{"_index":"complaint-public-v1","_id":"6637625","_score":12.542833,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"On XX/XX/2022 my credit card company posted a charge for {$160.00} from XXXX XXXX XXXXXXXX which is not supposed to be a charge on the card when I found out about that I contacted my credit card company and told them that I didn't authorize this charge so they open a fraud dispute regarding that charge and credited the balance back on my account, but recently the fraud department from the credit card company contacted me and told me that they have to dismiss this dispute and advised me to call them back to open another dispute for an unauthorized charge by the merchant with an agent over the phone. When I did try doing that, the agent from the Chase credit card company told me because the fraud department has closes dispute in the favor of XXXX I have to pay that amount and they can not help me open another dispute or else I have to write a letter and mail it to them and then they will decide whether they can open a dispute or not. I firmly believe that this is unjustly trying to make me pay for some thing that I didn't authorize on my card. As I paid the full balance of my stay with XXXX with my another card, and this card was just used for identification purposes which shouldn't be charged with any kind of fee or payment as I have the proof that I paid the full amount with my another Chase credit card. I informed them regarding what I am saying here, but they are not ready to listen to my side of the story and not opening another dispute and unjustly trying to ask me to pay the amount.","date_sent_to_company":"2023-03-03T02:25:05.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"08859","tags":null,"has_narrative":true,"complaint_id":"6637625","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2023-03-03T01:59:33.000Z","state":"NJ","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["On XX/XX/2022 my <em>credit</em> <em>card</em> <em>company</em> posted a charge for {$160.00} from XXXX XXXX XXXXXXXX which is not supposed to be a charge on the <em>card</em> when I found out about that I contacted my <em>credit</em> <em>card</em> <em>company</em> and told <em>them</em> that I didn't authorize this charge so they open a fraud <em>dispute</em> regarding that charge and <em>credited</em> the balance back on my account, but recently the fraud department from the <em>credit</em> <em>card</em> <em>company</em> contacted me and told me that they have to dismiss this <em>dispute</em> and advised me to call <em>them</em>"],"product":["<em>Credit</em> <em>card</em> or prepaid <em>card</em>"],"sub_product":["General-purpose <em>credit</em> <em>card</em> or charge <em>card</em>"],"sub_issue":["<em>Credit</em> <em>card</em> <em>company</em> isn't resolving a <em>dispute</em> about a purchase on your statement"]},"sort":[12.542833,"6637625"]},{"_index":"complaint-public-v1","_id":"8334415","_score":12.503104,"_source":{"product":"Credit card","complaint_what_happened":"On XX/XX/2023, I had unrecognized transaction on my card for {$200.00} done in XXXX. On XX/XX/2023, when I discovered that, I submitted a dispute claim and notified my credit card company ( Costco Citi credit card with Citibank ) of the issue that this is not authorized transaction and asked them to reverse and refund me the money. Then, I haven't received any communications from my credit card company after this, so I kept calling them many times to resolve it, but the credit card personnel were very unprofessional and incompetent. After few months, I received a letter from credit card company stated that they closed my dispute, so I called them again wondering why they closed it and they said that it was a mistake, and we will reopen it. Then, after few months, I was told that this dispute is transferred to the fraud dispute department that when I called, they told me that they don't have any claims for me. Every time I call the credit card company asking them for updates, letters and/or full names of people I talk to, they refuse to help me. Till now, I don't have any information about my claim, nor the money was refunded to my account.My case number is XXXX","date_sent_to_company":"2024-02-13T15:41:23.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"92886","tags":null,"has_narrative":true,"complaint_id":"8334415","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2024-02-13T15:07:47.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["Then, I haven't received any communications from my <em>credit</em> <em>card</em> <em>company</em> after this, so I kept calling <em>them</em> many times to resolve it, but the <em>credit</em> <em>card</em> personnel were very unprofessional and incompetent. After few months, I received a letter from <em>credit</em> <em>card</em> <em>company</em> stated that they closed my <em>dispute</em>, so I called <em>them</em> again wondering why they closed it and they said that it was a mistake, and we will reopen it."],"product":["<em>Credit</em> <em>card</em>"],"sub_product":["General-purpose <em>credit</em> <em>card</em> or charge <em>card</em>"],"company_public_response":["<em>Company</em> has responded to the consumer and the CFPB and chooses not to provide a public response"],"sub_issue":["<em>Credit</em> <em>card</em> <em>company</em> isn't resolving a <em>dispute</em> about a purchase on your statement"]},"sort":[12.503104,"8334415"]},{"_index":"complaint-public-v1","_id":"5954740","_score":12.397883,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"On XX/XX/XXXX, the company I worked for used my personal credit card to make purchases from XXXX and XXXX instead of my business credit card, unintentionally. When I first noticed the charges on my personal card I reported them as fraud, not realizing what had happened. Once I realized the error, both companies were paid with the correct company credit card. I contacted TD Card Services to tell them that the charges weren't fraudulent, but still made in error. Rather than continue my dispute of the charges they closed the dispute and put the charges back onto my personal credit card. For months I called to inquire about the credit being placed back on my card. On XX/XX/XXXX, per TD Card Service 's request, I faxed them the receipts from each company that clearly show that my personal card was charged, then returned to my personal card and paid with the company credit card - yet still the credits were not put back onto my account. Recently, they told me there was nothing they could do and to contact the merchants for a refund. In doing so, both merchants told me that they accepted the chargebacks in XXXX of XXXX and that my credit card would have to return the funds since they no longer had them. I provided this information to TD Card Services and continue to call them regularly - each time I get a different response. Some say they can see in their system where the chargebacks were accepted by the merchants and that I am due credit, promising escalation of my dispute to supervisors. Some tell me that they can not help me because my dispute was closed. Since this all began in XXXX of XXXX, I have been paying interest on the {$4700.00} that was charged to my card as well as over limit fees. Again, some calls to TD Card the representatives assured me all of these would be refunded, some have said that after the dispute is resolved I can request those be refunded from customer service, and some telling me there is nothing they can do.","date_sent_to_company":"2022-09-06T15:26:30.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"44004","tags":null,"has_narrative":true,"complaint_id":"5954740","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TD BANK US HOLDING COMPANY","date_received":"2022-09-06T15:02:25.000Z","state":"OH","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["Rather than continue my <em>dispute</em> of the charges they closed the <em>dispute</em> and put the charges back onto my personal <em>credit</em> <em>card</em>. For months I called to inquire about the <em>credit</em> being placed back on my <em>card</em>. On XX/XX/XXXX, per TD <em>Card</em> Service 's request, I faxed <em>them</em> the receipts from each <em>company</em> that clearly show that my personal <em>card</em> was charged, then returned to my personal <em>card</em> and paid with the <em>company</em> <em>credit</em> <em>card</em> - yet still the <em>credits</em> were not put back onto my account."],"product":["<em>Credit</em> <em>card</em> or prepaid <em>card</em>"],"company":["TD BANK US HOLDING <em>COMPANY</em>"],"sub_product":["General-purpose <em>credit</em> <em>card</em> or charge <em>card</em>"],"sub_issue":["<em>Credit</em> <em>card</em> <em>company</em> isn't resolving a <em>dispute</em> about a purchase on your statement"]},"sort":[12.397883,"5954740"]},{"_index":"complaint-public-v1","_id":"10909194","_score":12.370388,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I disputed charges with all 3 credit companies and submitted my proof of identity theft Report from the IRS to these companies i was advised my disputes would take 30 -45 days to be resolved and removed its been 6 months now and I'm receiving calls from these collections agencies stating that I owe them money for a credit card I closed out months prior I told them to send me proof of an existing contract that I had with them i asked were they apart the credit card company i made the contract with the said no we are a collections agencies trying to settle my debt with my old credit card company i ask were they on united state soil they said no so I advised them of my status of my citizenship and told them that this fraud for them to try and collect a debt from me I also advised them that the credit card company that sold or gave them my information without my consent is in breach of our contract for selling my in formation just committed fraud Companies involved XXXX, MILESTONE, XXXX XXXX all breach my personal information","date_sent_to_company":"2024-11-24T00:33:13.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"741XX","tags":null,"has_narrative":true,"complaint_id":"10909194","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"CLGF Holdco 1, LLC","date_received":"2024-11-24T00:33:10.000Z","state":"OK","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["I <em>disputed</em> charges with all 3 <em>credit</em> <em>companies</em> and submitted my proof of identity theft Report from the IRS to these <em>companies</em> i was advised my <em>disputes</em> would take 30 -45 days to be resolved and removed its been 6 months now and I'm receiving calls from these collections agencies stating that I owe <em>them</em> money for a <em>credit</em> <em>card</em> I closed out months prior I told <em>them</em> to send me proof of an existing contract that I had with <em>them</em> i asked were they apart the <em>credit</em> <em>card</em> <em>company</em> i made the contract with"],"product":["<em>Credit</em> reporting or other personal consumer reports"],"sub_product":["<em>Credit</em> reporting"],"sub_issue":["Reporting <em>company</em> used your report improperly"]},"sort":[12.370388,"10909194"]},{"_index":"complaint-public-v1","_id":"10906295","_score":12.370388,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I disputed charges with all 3 credit companies and submitted my proof of identity theft Report from the IRS to these companies i was advised my disputes would take 30 -45 days to be resolved and removed its been 6 months now and I'm receiving calls from these collections agencies stating that I owe them money for a credit card I closed out months prior I told them to send me proof of an existing contract that I had with them i asked were they apart the credit card company i made the contract with the said no we are a collections agencies trying to settle my debt with my old credit card company i ask were they on united state soil they said no so I advised them of my status of my citizenship and told them that this fraud for them to try and collect a debt from me I also advised them that the credit card company that sold or gave them my information without my consent is in breach of our contract for selling my in formation just committed fraud Companies involved FORTIVA, XXXX XXXX XXXX  all breach my personal information","date_sent_to_company":"2024-11-24T00:33:04.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"741XX","tags":null,"has_narrative":true,"complaint_id":"10906295","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Atlanticus Services Corporation","date_received":"2024-11-23T23:26:53.000Z","state":"OK","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["I <em>disputed</em> charges with all 3 <em>credit</em> <em>companies</em> and submitted my proof of identity theft Report from the IRS to these <em>companies</em> i was advised my <em>disputes</em> would take 30 -45 days to be resolved and removed its been 6 months now and I'm receiving calls from these collections agencies stating that I owe <em>them</em> money for a <em>credit</em> <em>card</em> I closed out months prior I told <em>them</em> to send me proof of an existing contract that I had with <em>them</em> i asked were they apart the <em>credit</em> <em>card</em> <em>company</em> i made the contract with"],"product":["<em>Credit</em> reporting or other personal consumer reports"],"sub_product":["<em>Credit</em> reporting"],"company_public_response":["<em>Company</em> believes it acted appropriately as authorized by contract or law"],"sub_issue":["Reporting <em>company</em> used your report improperly"]},"sort":[12.370388,"10906295"]},{"_index":"complaint-public-v1","_id":"2836711","_score":12.364113,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"We moved from XXXX XXXX, XXXX to XXXX, XXXX in XX/XX/XXXX. We paid our bill with the moving company with a U.S. Bank credit card. 6 months later, in XX/XX/XXXX, the moving company charged our U.S. Bank credit card without our knowledge or consent. I did not know they charged the card until I received my credit card statement in the mail. It was not until well after the transaction was disputed and I filed a complaint with the XXXX XXXX XXXX that I learned a billing error occurred in XXXX, and they thought they could just charge my card without my knowledge to make up the difference. \n\nI called the credit card company several times, disputing the charge. I did not authorize it or sign for it. They told me that because the moving company produced a bill, that they would not reverse the charge. \n\nI notified them that they are obligated under the law to ensure each transaction is authorized. I asked them, if this was not the case, then why do point of sale transactions ask consumers to sign for each purchase? I was told that because I gave them my credit card information in XX/XX/XXXX that they could use it whenever they wanted as long as they could prove I owed that company money - whether or not I authorized the transaction. \n\nI was told by my credit card company on the morning of XX/XX/XXXX at roughly XXXX XXXX EST, by a man named XXXX in their dispute department, that they do not require proof of my authorization of charges. XXXX told me that it was only necessary for them to see a bill from the charging company, despite my authorization of use of my card not being anywhere on that bill. \n\nMy credit card company allowed an unauthorized transaction to run on my card, and told me that my dispute was invalid even though I never authorized the transaction, and I was never even notified the charge was being made - or that I owed any money at all.","date_sent_to_company":"2018-03-08T07:21:02.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"18104","tags":null,"has_narrative":true,"complaint_id":"2836711","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"U.S. BANCORP","date_received":"2018-03-08T02:00:39.000Z","state":"PA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["We paid our bill with the moving <em>company</em> with a U.S. Bank <em>credit</em> <em>card</em>. 6 months later, in XX/XX/XXXX, the moving <em>company</em> charged our U.S. Bank <em>credit</em> <em>card</em> without our knowledge or consent. I did not know they charged the <em>card</em> until I received my <em>credit</em> <em>card</em> statement in the mail."],"product":["<em>Credit</em> <em>card</em> or prepaid <em>card</em>"],"sub_product":["General-purpose <em>credit</em> <em>card</em> or charge <em>card</em>"],"company_public_response":["<em>Company</em> has responded to the consumer and the CFPB and chooses not to provide a public response"],"sub_issue":["<em>Credit</em> <em>card</em> <em>company</em> isn't resolving a <em>dispute</em> about a purchase on your statement"]},"sort":[12.364113,"2836711"]},{"_index":"complaint-public-v1","_id":"8024935","_score":12.350302,"_source":{"product":"Credit card","complaint_what_happened":"Contacted credit card immediately after realizing there was multiple charges made on my card that I did not recognize. Spoke to them multiple times explaining the situation. Gave them documents backing up my explanation. They have approved for out of the 12 charges to be disputed but denied the other eight. Called back immediately explaining that I spoke to the company directly. Company was unwilling to refund me even after recognizing what went wrong on their end. Called back the credit card explaining my interaction with the company regarding the charges. Was then told to go back to the company and basically beg for them to refund. I have now acquired more documentation supporting my dispute with no resolution.","date_sent_to_company":"2023-12-20T04:41:22.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"128XX","tags":null,"has_narrative":true,"complaint_id":"8024935","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"DISCOVER BANK","date_received":"2023-12-20T04:24:21.000Z","state":"NY","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["Called back the <em>credit</em> <em>card</em> explaining my interaction with the <em>company</em> regarding the charges. Was then told to go back to the <em>company</em> and basically beg for <em>them</em> to refund. I have now acquired more documentation supporting my <em>dispute</em> with no resolution."],"product":["<em>Credit</em> <em>card</em>"],"sub_product":["General-purpose <em>credit</em> <em>card</em> or charge <em>card</em>"],"sub_issue":["<em>Credit</em> <em>card</em> <em>company</em> isn't resolving a <em>dispute</em> about a purchase on your statement"]},"sort":[12.350302,"8024935"]},{"_index":"complaint-public-v1","_id":"3783928","_score":12.340172,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I disputed 5 charges on my credit card for XXXX XXXX XXXX on XX/XX/2020 for the amounts of XXXX, XXXX, XXXX, XXXX, XXXX. The merchant contacted me and send me text after a month to withdraw the credit card disputes in order for them to give me full refund. I logged on credit card company website and withdrew the dispute. The merchant still has not paid me the money so I contacted the credit card company to reopen the dispute, but they refused because it is already disputed once. I understand the regulation now, but the credit card company should have made that clear to me on the website that if I withdrew the dispute, it will not be open again. \n\nI lost my dispute and my money. The credit card company has the responsibility to make the customers understand the rules and regulations.","date_sent_to_company":"2020-08-07T15:09:22.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"379XX","tags":null,"has_narrative":true,"complaint_id":"3783928","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2020-08-07T14:49:22.000Z","state":"TN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["I <em>disputed</em> 5 charges on my <em>credit</em> <em>card</em> for XXXX XXXX XXXX on XX/XX/2020 for the amounts of XXXX, XXXX, XXXX, XXXX, XXXX. The merchant contacted me and send me text after a month to withdraw the <em>credit</em> <em>card</em> <em>disputes</em> in order for <em>them</em> to give me full refund. I logged on <em>credit</em> <em>card</em> <em>company</em> website and withdrew the <em>dispute</em>. The merchant still has not paid me the money so I contacted the <em>credit</em> <em>card</em> <em>company</em> to reopen the <em>dispute</em>, but they refused because it is already <em>disputed</em> once."],"product":["<em>Credit</em> <em>card</em> or prepaid <em>card</em>"],"sub_product":["General-purpose <em>credit</em> <em>card</em> or charge <em>card</em>"],"company_public_response":["<em>Company</em> has responded to the consumer and the CFPB and chooses not to provide a public response"],"sub_issue":["<em>Credit</em> <em>card</em> <em>company</em> isn't resolving a <em>dispute</em> about a purchase on your statement"]},"sort":[12.340172,"3783928"]},{"_index":"complaint-public-v1","_id":"3655746","_score":12.23864,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"This complaint is about 3 disputes, which the credit card company wrote to me about, but which the company can not tell me about when I call them. There are 2 parts to the complaint : 1. I do not know what these complaints are and I can not talk to the company about them because, when I call, they have no knowledge of them. 2. The company is wrongly applying consumer law to the transaction date. BACKGROUND : I am an American Express XXXX ( black card ) member and for this privilege I pay an annual fee of {$5000.00} - the fee is just for the card. I have been an American Express \" member '' since 1983. American Express sent me 3 letters concerning disputes. None of the letters describe the disputes - they have only a dispute number on them ( see attached ), which requires me to call them to understand the letters. When I called today I was on hold for 25 minutes and finally spoke to a supervisor. The supervisor told me she could not tell to which disputes the letters referred and she could not help me. Each letter says my claim did not fall within the 60-day period so the claim is being denied. I believe these disputes may relate to 3 charges from airlines - but I have no way of telling for sure, because the card company can not find them. If the letters do refer to 3 airline charges, these were airline charges for future travel which has now been canceled by the airline, not by me. Thus the charges were for services not received and which will not be received and should be refunded. The card company is wrongly applying consumer law. The date of the transaction is the date of travel - not the date the advance charge for services appeared on my credit card.","date_sent_to_company":"2020-05-17T06:58:22.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"110XX","tags":null,"has_narrative":true,"complaint_id":"3655746","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"AMERICAN EXPRESS COMPANY","date_received":"2020-05-17T02:32:44.000Z","state":"NY","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["This complaint is about 3 <em>disputes</em>, which the <em>credit</em> <em>card</em> <em>company</em> wrote to me about, but which the <em>company</em> can not tell me about when I call <em>them</em>. There are 2 parts to the complaint : 1. I do not know what these complaints are and I can not talk to the <em>company</em> about <em>them</em> because, when I call, they have no knowledge of <em>them</em>. 2. The <em>company</em> is wrongly applying consumer law to the transaction date."],"product":["<em>Credit</em> <em>card</em> or prepaid <em>card</em>"],"company":["AMERICAN EXPRESS <em>COMPANY</em>"],"sub_product":["General-purpose <em>credit</em> <em>card</em> or charge <em>card</em>"],"sub_issue":["<em>Credit</em> <em>card</em> <em>company</em> isn't resolving a <em>dispute</em> about a purchase on your statement"]},"sort":[12.23864,"3655746"]},{"_index":"complaint-public-v1","_id":"3992077","_score":12.233845,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"XXXX : I was able to prove that I never received the item I paid for and now the credit card company is claiming the charge is still valid because too much time has elapsed since they first communicated with the merchant. The credit card company is claiming that there is a 30 day time limit in which for them to respond to a merchant when it involves a dispute. Supposedly after 30 days they are no longer required to refund the money. However this seems to contradict 16 CFR Part 435. No where in my card services agreement, nor on the companys website does it mention that there is a 30 day limit for them to respond to a merchant. From what I can gather, this is a self imposed agreement that they have with Visa, and based upon this they are refusing to refund me entirely. After filing several disputes with my credit card company, they did finally credit me {$100.00}. However, I had to call and talk to a supervisor in order to get this much. They did not offer this to in the resolution letter that I received, dated XX/XX/20. \n\nThe biggest headache is not the money lost, the biggest problem I have is how archaic and burdensome the dispute process is. My credit card company does not allow disputes to be filed online. They intentionally conceal the email address for submitting disputes and supporting documentation. It also takes 3 days for things to be uploaded into their system before a dispute representative can see the documentation. They also will not acknowledge receipt of emails or faxes. Furthermore, they do not upload to the customers account what they have received from the customer, so that the customer can verify what was received. A customer can buy a house and exchange PII on their website, but a customer is not permitted to interact with the dispute department, except by phone or mail. \n\nThe second biggest problem I have is with how easy credit card companies have made it for online merchants to scam customers. The merchant provides a tracking number that shows a package was delivered to a corresponding city/zip code and the credit card company considers this compelling evidence in which to claim that the charge is valid. The credit card companies should have to verify the actual address of delivery and not just the city/zip code. Furthermore the credit card company should have to verify this with the shipping company and not base their findings off of a document provided by merchant. It is a conflict of interest for the merchant to provide this ; just as much as it is for me as the buyer to provide it. Either one, the buyer or the seller could be trying to defraud the other. It should be up to the credit card company to verify the actual address corresponds with the tracking number provide by the merchant. In my case, the credit card company did not verify that my address matched the address to that on the tracking number. Because of this, I am being held liable for {$350.00}. \n\nOn XX/XX/20 I tried to purchase something on a website and was billed {$350.00} for my purchase, however I have never received the item I purchased. The seller provided me with three different tracking numbers, the first of which showed an item was shipped and delivered before my purchase date. The shipping company confirmed with me that all three tracking numbers were not associated with my address. They were associate with my zip code but not my name or my street address. I filed a dispute with my credit card company and it was acknowledged by them on XX/XX/20. They informed me that the only way I could file a dispute was by fax or mail. I asked them if there was an email address for which I could send documentation to but I was told that there was not one. On XX/XX/20 I was informed that the charge was considered valid because the merchant shipped the item to my address. I feel that the credit card company is not doing their due diligence to verify the addresses involved. Going to the shipping companys website, entering a tracking and matching the zip codes is not compelling evidence ( as defined by Visa ). That standard for evidence is too low. The credit card company never verified that the tracking number ( s ) involved were in fact associated with my complete address. All they did was match the city/zip code. The shipping company gave me proof that these tracking numbers were not associated with me, my purchase or my address. I tried to provide this information to my credit card company in a timely manner, however their dispute system is archaic by todays standards. I again contacted the credit card dispute department again and they refused to give me an email address but encouraged me to file another claim disputing the charge. They insisted that I fax or mail the documentation. I filed another dispute and was denied XX/XX/20. I faxed them another dispute request on XX/XX/20. I have proof of delivery for the fax but the credit card company says they did not receive the fax. I filed another dispute on XX/XX/20 and was denied on XX/XX/20. I filed another dispute and was denied on XX/XX/20 due to too much time being expired since the transaction took place.","date_sent_to_company":"2020-12-04T21:05:46.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"665XX","tags":"Servicemember","has_narrative":true,"complaint_id":"3992077","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2020-12-04T19:10:48.000Z","state":"KS","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["I filed another <em>dispute</em> and was denied XX/XX/20. I faxed <em>them</em> another <em>dispute</em> request on XX/XX/20. I have proof of delivery for the fax but the <em>credit</em> <em>card</em> <em>company</em> says they did not receive the fax. I filed another <em>dispute</em> on XX/XX/20 and was denied on XX/XX/20. I filed another <em>dispute</em> and was denied on XX/XX/20 due to too much time being expired since the transaction took place."],"product":["<em>Credit</em> <em>card</em> or prepaid <em>card</em>"],"sub_product":["General-purpose <em>credit</em> <em>card</em> or charge <em>card</em>"],"sub_issue":["<em>Credit</em> <em>card</em> <em>company</em> isn't resolving a <em>dispute</em> about a purchase on your statement"]},"sort":[12.233845,"3992077"]},{"_index":"complaint-public-v1","_id":"11694899","_score":12.232811,"_source":{"product":"Debt collection","complaint_what_happened":"I've been contacted by phone by GB Collects multiple times. They're located in XXXX, NJ, phone number XXXX. The person who called today is named XXXX at extension XXXX. They're calling on behalf of XXXX XXXX XXXX. XXXX provides a contracted pest control service where they come to your home on a regular basis for pest control services, and also come on demand when called. I had a monthly plan with them, but they did not live up to the expectations or rid my home of the relevant pests ( stink bugs ), even after specifically telling me they can do it. They also didn't show up at first when called for a bee issue, even after I told them there are bees in my bedroom and bathroom. When they finally sent someone, they couldn't resolve the issue and tried to blame me for it, even though I had sealed the windows as suggested. I had to call another pest control company, and they were able to resolve the issue on the same day I called them. Since XXXX did not provide the expected services, I cancelled their service and disputed the charges with them through my credit card company, XXXX cards. I told XXXX I would be doing this. I received confirmation from XXXX cards that I won the dispute and no longer owed the charges to XXXX, and it was permanently credited to my credit card. Even though I won the dispute, XXXX still submitted my account for collections. I explained to the collection company multiple times that I won the dispute through my credit card company and I don't owe XXXX any money. The collection company doesn't understand the basic concept of credit card disputes and keep insisting that since the credit card company credited me for the charges, I now owe the same charges to XXXX since it's no longer paid. They refuse to understand that since I won the dispute and was credited for the charges, I no longer owe XXXX the charges. The collection company continues to call me on a regular basis and there does not seem to be any way to resolve this with them because they don't understand how credit card disputes work. Please follow up with them and help them understand that since I won the dispute, I no longer owe the money. Thank you.","date_sent_to_company":"2025-01-21T20:23:08.000Z","issue":"Attempts to collect debt not owed","sub_product":"Other debt","zip_code":"10952","tags":null,"has_narrative":true,"complaint_id":"11694899","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"GB Collects, LLC","date_received":"2025-01-21T20:06:17.000Z","state":"NY","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["Even though I won the <em>dispute</em>, XXXX still submitted my account for collections. I explained to the collection <em>company</em> multiple times that I won the <em>dispute</em> through my <em>credit</em> <em>card</em> <em>company</em> and I don't owe XXXX any money. The collection <em>company</em> doesn't understand the basic concept of <em>credit</em> <em>card</em> <em>disputes</em> and keep insisting that since the <em>credit</em> <em>card</em> <em>company</em> <em>credited</em> me for the charges, I now owe the same charges to XXXX since it's no longer paid."],"company_public_response":["<em>Company</em> believes it acted appropriately as authorized by contract or law"]},"sort":[12.232811,"11694899"]},{"_index":"complaint-public-v1","_id":"12872122","_score":12.170961,"_source":{"product":"Credit card","complaint_what_happened":"I disputed a charge with my capital one credit card when I had an issue with a contractor service that was performed. I asked when I made the dispute if I could modify or cancel the dispute and was informed that I could at any time. I recalculated the payment for the contractor after repairs were made and told the credit card company they could release the amended amount. I was informed that they could not do that until they heard from the contractor. The contractor contacted them. Capital one would not release the funds. The contractor and I came to an agreement and I called the credit card company to cancel the dispute and release all the funds and he was going to send me a check. They told me they could not do that unless they heard from the contractor. The contractor has called the credit card company three times at this point I have called three times they will still not comply with my wishes to cancel the dispute. Capital one keeps telling the contractor I have not cancelled the dispute and they keep telling me that he has not contacted them. We both have contacted them numerous times. They are jeopardizing the agreement that I have come to with the contractor. These are my funds, my credit card my decision.","date_sent_to_company":"2025-04-09T01:22:16.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"812XX","tags":null,"has_narrative":true,"complaint_id":"12872122","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2025-04-09T01:09:21.000Z","state":"CO","company_public_response":null,"sub_issue":"Other problem"},"highlight":{"complaint_what_happened":["I <em>disputed</em> a charge with my capital one <em>credit</em> <em>card</em> when I had an issue with a contractor service that was performed. I asked when I made the <em>dispute</em> if I could modify or cancel the <em>dispute</em> and was informed that I could at any time. I recalculated the payment for the contractor after repairs were made and told the <em>credit</em> <em>card</em> <em>company</em> they could release the amended amount. I was informed that they could not do that until they heard from the contractor. The contractor contacted <em>them</em>."],"product":["<em>Credit</em> <em>card</em>"],"sub_product":["General-purpose <em>credit</em> <em>card</em> or charge <em>card</em>"]},"sort":[12.170961,"12872122"]},{"_index":"complaint-public-v1","_id":"19728190","_score":12.148205,"_source":{"product":"Credit card","complaint_what_happened":"I placed a dispute for an item that I purchased from XXXX. I returned the item to them and the credit card company said that they did not approve the dispute. The amount of dispute is {$39.00} the transaction the dispute was filed on XX/XX/25. I have proof that in the form of prepaid label that the item was returned. I have several emails from the company stating they received the item back as well. They failed to provide me a refund or credit. That is why I opened the dispute. My credit card company did not even ask for any additional information. I would have provided them with proof of that I returned the item as requested from XXXX.","date_sent_to_company":"2026-02-24T05:19:53.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"46845","tags":null,"has_narrative":true,"complaint_id":"19728190","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2026-02-24T04:55:58.000Z","state":"IN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["My <em>credit</em> <em>card</em> <em>company</em> did not even ask for any additional information. I would have provided <em>them</em> with proof of that I returned the item as requested from XXXX."],"product":["<em>Credit</em> <em>card</em>"],"sub_product":["General-purpose <em>credit</em> <em>card</em> or charge <em>card</em>"],"company_public_response":["<em>Company</em> has responded to the consumer and the CFPB and chooses not to provide a public response"],"sub_issue":["<em>Credit</em> <em>card</em> <em>company</em> isn't resolving a <em>dispute</em> about a purchase on your statement"]},"sort":[12.148205,"19728190"]},{"_index":"complaint-public-v1","_id":"12651404","_score":12.147075,"_source":{"product":"Credit card","complaint_what_happened":"I disputed a charge of {$960.00} on my credit card on XX/XX/year> because I thought that was a duplicate payment and Bank of America credit card company refunded the amount back to me. However, on XX/XX/year>, I called the credit card company to withdrew the dispute because it wasnt a duplicate payment so the credit card company took the {$960.00} back on XX/XX/year>. I assumed the money would be sent back to the merchant right away. After XXXX week I called the credit card company to follow up and they told me it would take about XXXX weeks to return the money to the merchant. They didnt tell me that when I withdrew the dispute. If I knew I would never withdrew the dispute. XXXX weeks later the merchant still hadnt received their money. I followed up again with the credit card company and now i was told it would take up to 45 days to return the money to the merchant. The merchant started to charge me interest and late fees so I went ahead and paid the merchant. I called the credit card company and told them i had to pay the merchant because i didnt want to incurred more fees from the merchant. Ive asked the credit card company to return to money back to my account. I have been calling the credit card company every week for the last XXXX weeks but they still havent returned the money back to me. I just talked to them again today and I was told the money hasnt been sent back to me or to the merchant. The credit card company has been sitting on my money for the last XXXX weeks.","date_sent_to_company":"2025-03-25T19:39:05.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"77406","tags":null,"has_narrative":true,"complaint_id":"12651404","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2025-03-25T18:42:09.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["I <em>disputed</em> a charge of {$960.00} on my <em>credit</em> <em>card</em> on XX/XX/year> because I thought that was a duplicate payment and Bank of America <em>credit</em> <em>card</em> <em>company</em> refunded the amount back to me. However, on XX/XX/year>, I called the <em>credit</em> <em>card</em> <em>company</em> to withdrew the <em>dispute</em> because it wasnt a duplicate payment so the <em>credit</em> <em>card</em> <em>company</em> took the {$960.00} back on XX/XX/year>. I assumed the money would be sent back to the merchant right away."],"product":["<em>Credit</em> <em>card</em>"],"sub_product":["General-purpose <em>credit</em> <em>card</em> or charge <em>card</em>"],"company_public_response":["<em>Company</em> has responded to the consumer and the CFPB and chooses not to provide a public response"],"sub_issue":["<em>Credit</em> <em>card</em> <em>company</em> isn't resolving a <em>dispute</em> about a purchase on your statement"]},"sort":[12.147075,"12651404"]},{"_index":"complaint-public-v1","_id":"3892088","_score":12.139376,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I had a citi double cash card which ended with XXXX. On or about XXXX, I opened my paper statement for the billing period XXXX and found of the 25 charges made to my card, 17 of them were not made by me. I did not lose or lend my card. I called the card company, disputed the fraudulent activity and paid for my charges immediately, as I always do. Prior to getting the next statement for the billing period in the mail, I got an e-mail, on or about XX/XX/XXXX asking to contact the credit card company. Upon contacting the card company, I was asked about the 25 charges transacted from XXXX. Of those, 24 were made fraudulently and i disputed them. I was then issued a new card. On XXXX XXXX, I received a brief letter from the card company, stating that as I did not lose or lend my card, the dispute was closed. I then sent a letter, via certified mail, to citi bank security services dated XXXX, reminding them that turning their back on their customer without attempting any due diligence on their part, implies that I am the one who is a fraud, a cheat and a liar and that implication is indeed slanderous. I then pointed out the inconsistencies of the disputed purchases with regards to the prior 11 months of my card use, the frequenting of places I have never been, neighborhoods and cities I have never visited as opposed to the very limited sectors I used my card prior to the disputes. As I understand it, the credit card company is required to reply to me in writing within a certain number of days. That time has long passed. I maintain, in the strongest possible terms, that I did not make any of the disputed charges, and insist that all the disputed charges, fees, and interest be removed from my account.","date_sent_to_company":"2020-10-11T16:45:29.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"11236","tags":null,"has_narrative":true,"complaint_id":"3892088","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2020-10-11T15:30:36.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Card was charged for something you did not purchase with the card"},"highlight":{"complaint_what_happened":["Prior to getting the next statement for the billing period in the mail, I got an e-mail, on or about XX/XX/XXXX asking to contact the <em>credit</em> <em>card</em> <em>company</em>. Upon contacting the <em>card</em> <em>company</em>, I was asked about the 25 charges transacted from XXXX. Of those, 24 were made fraudulently and i <em>disputed</em> <em>them</em>. I was then issued a new <em>card</em>. On XXXX XXXX, I received a brief letter from the <em>card</em> <em>company</em>, stating that as I did not lose or lend my <em>card</em>, the <em>dispute</em> was closed."],"product":["<em>Credit</em> <em>card</em> or prepaid <em>card</em>"],"sub_product":["General-purpose <em>credit</em> <em>card</em> or charge <em>card</em>"],"company_public_response":["<em>Company</em> has responded to the consumer and the CFPB and chooses not to provide a public response"],"sub_issue":["<em>Card</em> was charged for something you did not purchase with the <em>card</em>"]},"sort":[12.139376,"3892088"]},{"_index":"complaint-public-v1","_id":"6128115","_score":12.080497,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"have been trying to call comenity capital credit card XXXX for 10 days and staying on phone for 3 to 4 hours now the company has stopped my credit card i pay my bill and i was trying to dispute a charge i sent the credit card company a letter trying to dispute the charge that is when my card was stopped this card is a XXXX tried calling them no help.it is also connected to bjs wholesale club.","date_sent_to_company":"2022-11-21T20:59:26.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"32128","tags":"Older American, Servicemember","has_narrative":true,"complaint_id":"6128115","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"Bread Financial Holdings, Inc.","date_received":"2022-10-25T19:32:23.000Z","state":"FL","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["have been trying to call comenity capital <em>credit</em> <em>card</em> XXXX for 10 days and staying on phone for 3 to 4 hours now the <em>company</em> has stopped my <em>credit</em> <em>card</em> i pay my bill and i was trying to <em>dispute</em> a charge i sent the <em>credit</em> <em>card</em> <em>company</em> a letter trying to <em>dispute</em> the charge that is when my <em>card</em> was stopped this <em>card</em> is a XXXX tried calling <em>them</em> no help.it is also connected to bjs wholesale club."],"product":["<em>Credit</em> <em>card</em> or prepaid <em>card</em>"],"sub_product":["General-purpose <em>credit</em> <em>card</em> or charge <em>card</em>"],"sub_issue":["<em>Credit</em> <em>card</em> <em>company</em> isn't resolving a <em>dispute</em> about a purchase on your statement"]},"sort":[12.080497,"6128115"]},{"_index":"complaint-public-v1","_id":"19010588","_score":12.063895,"_source":{"product":"Credit card","complaint_what_happened":"XX/XX/year> The company XXXX XXXX  is an app that doesnt give the option to cancel a subscription and it keeps charging my card. Everytime it charges my card I call my credit card company Wells Fargo bank and I dispute the charge and I have them give me a refund. Twice now Ive had to do this both times I asked them to stop allowing the fraudulent app to charge my card. I asked them to block them from being able to successfully charge my card and they havent done it.","date_sent_to_company":"2026-01-26T18:13:11.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"117XX","tags":null,"has_narrative":true,"complaint_id":"19010588","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2026-01-26T18:01:13.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["XX/XX/year> The <em>company</em> XXXX XXXX  is an app that doesnt give the option to cancel a subscription and it keeps charging my <em>card</em>. Everytime it charges my <em>card</em> I call my <em>credit</em> <em>card</em> <em>company</em> Wells Fargo bank and I <em>dispute</em> the charge and I have <em>them</em> give me a refund. Twice now Ive had to do this both times I asked <em>them</em> to stop allowing the fraudulent app to charge my <em>card</em>. I asked <em>them</em> to block <em>them</em> from being able to successfully charge my <em>card</em> and they havent done it."],"product":["<em>Credit</em> <em>card</em>"],"company":["WELLS FARGO & <em>COMPANY</em>"],"sub_product":["General-purpose <em>credit</em> <em>card</em> or charge <em>card</em>"],"company_public_response":["<em>Company</em> has responded to the consumer and the CFPB and chooses not to provide a public response"],"sub_issue":["<em>Credit</em> <em>card</em> <em>company</em> isn't resolving a <em>dispute</em> about a purchase on your statement"]},"sort":[12.063895,"19010588"]},{"_index":"complaint-public-v1","_id":"4553455","_score":12.063878,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Company keep reporting inaccurate information. I have disputed numerous of times for fraudulent activity on my credit report. I have tried to dispute items company refuses to dispute account again for fraud. Lvn funding has never gotten a copy of my identification card or signature for an account with them. XXXX XXXX XXXX is the credit card company reporting I been told them that was identity theft account. XXXX XXXX  is paid off and closed out over seven years still reports the same. I have inquires that are fraudulent as well.","date_sent_to_company":"2021-07-18T23:39:22.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"32209","tags":null,"has_narrative":true,"complaint_id":"4553455","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRUIST FINANCIAL CORPORATION","date_received":"2021-07-18T23:39:17.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["<em>Company</em> keep reporting inaccurate information. I have <em>disputed</em> numerous of times for fraudulent activity on my <em>credit</em> report. I have tried to <em>dispute</em> items <em>company</em> refuses to <em>dispute</em> account again for fraud. Lvn funding has never gotten a copy of my identification <em>card</em> or signature for an account with <em>them</em>. XXXX XXXX XXXX is the <em>credit</em> <em>card</em> <em>company</em> reporting I been told <em>them</em> that was identity theft account. XXXX XXXX  is paid off and closed out over seven years still reports the same."],"product":["<em>Credit</em> reporting, <em>credit</em> repair services, or other personal consumer reports"],"sub_product":["<em>Credit</em> reporting"],"company_public_response":["<em>Company</em> has responded to the consumer and the CFPB and chooses not to provide a public response"]},"sort":[12.063878,"4553455"]},{"_index":"complaint-public-v1","_id":"4553456","_score":12.057956,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Company keep reporting inaccurate information. I have disputed numerous of times for fraudulent activity on my credit report. I have tried to dispute items company refuses to dispute account again for fraud. Lvn funding has never gotten a copy of my identification card or signature for an account with them. XXXX XXXX XXXX is the credit card company reporting I been told them that was identity theft account. XXXX XXXX  is paid off and closed out over seven years still reports the same. I have inquires that are fraudulent as well.","date_sent_to_company":"2021-07-18T23:39:21.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"32209","tags":null,"has_narrative":true,"complaint_id":"4553456","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Resurgent Capital Services L.P.","date_received":"2021-07-18T23:39:17.000Z","state":"FL","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["<em>Company</em> keep reporting inaccurate information. I have <em>disputed</em> numerous of times for fraudulent activity on my <em>credit</em> report. I have tried to <em>dispute</em> items <em>company</em> refuses to <em>dispute</em> account again for fraud. Lvn funding has never gotten a copy of my identification <em>card</em> or signature for an account with <em>them</em>. XXXX XXXX XXXX is the <em>credit</em> <em>card</em> <em>company</em> reporting I been told <em>them</em> that was identity theft account. XXXX XXXX  is paid off and closed out over seven years still reports the same."],"product":["<em>Credit</em> reporting, <em>credit</em> repair services, or other personal consumer reports"],"sub_product":["<em>Credit</em> reporting"]},"sort":[12.057956,"4553456"]},{"_index":"complaint-public-v1","_id":"3588364","_score":12.051768,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"On XX/XX/2020, I reported a dispute to my credit card company for the amount of {$3300.00} at which time the credit card company MasterCard agreed to put my purchase in dispute due to faulty services. I waited the mandatory 20 days and began to call the credit card company to ask for updates on my dispute at which time they informed me that the dispute was still being investigated and continue to offer me call back services that were never performed by them. On XX/XX/XXXX I called the credit card company and ask for an update on my Dispute and found out the dispute have been cancelled per my request which was never authorized by me I asked for a recording of me canceling to dispute their credit card company failed to provide one and said it could not be located. At which time another representative put my dispute back into deep static and told me that they would follow up with me in a few days on the XXXX of XXXX I called to follow up on my dispute again only to find out that again somebody had canceled my dispute an authorized the charges without my permission. I asked again to hear the recording what's the credit card company could not provide I asked for a manager to call me and left a third message for the dispute Department to contact me. After not hearing anything I called today ( XX/XX/XXXX ) I called and spoke to a manager to inform me that she could not help me but she would escalate the case again and I would receive a call. This is the fourth time in a two months. It just casing escalated and today I have not received a call back for the credit card company and they continue cancel my dispute. The credit card company in question is Mastercard I have called them on multiple occasions and ask to speak to manager as an attempt to alleviate my concern to which I'm just told I will get a call back and never received one. I would like to escalate this issue to your department in an attempt to have this resolved.","date_sent_to_company":"2020-04-01T15:19:52.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"225XX","tags":null,"has_narrative":true,"complaint_id":"3588364","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2020-04-01T15:07:45.000Z","state":"VA","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["On XX/XX/2020, I reported a <em>dispute</em> to my <em>credit</em> <em>card</em> <em>company</em> for the amount of {$3300.00} at which time the <em>credit</em> <em>card</em> <em>company</em> Master<em>Card</em> agreed to put my purchase in <em>dispute</em> due to faulty services. I waited the mandatory 20 days and began to call the <em>credit</em> <em>card</em> <em>company</em> to ask for updates on my <em>dispute</em> at which time they informed me that the <em>dispute</em> was still being investigated and continue to offer me call back services that were never performed by <em>them</em>."],"product":["<em>Credit</em> <em>card</em> or prepaid <em>card</em>"],"sub_product":["General-purpose <em>credit</em> <em>card</em> or charge <em>card</em>"],"sub_issue":["<em>Credit</em> <em>card</em> <em>company</em> isn't resolving a <em>dispute</em> about a purchase on your statement"]},"sort":[12.051768,"3588364"]},{"_index":"complaint-public-v1","_id":"2813415","_score":12.0516,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"XXXX XXXX XXXX Fraud dispute information I noticed on my credit card online statement that a charge was put through that I did not put authorize. I called the bank immediately and told them that this was not my charge and this was a fraudulent charge. According to my direction the bank shut down that card and sent me a new one and informed me that they were filing a dispute and for me to look for documents in the mail from them in 7 to 10 days. When the documents never came in the mail I called them and was told that they didnt send out the dispute forms till the XX/XX/XXXX. This didnt sound right to me because I originally called them on the XX/XX/XXXX the same day the fraudulent charge appeared. I waited the 10 days and never received any documentation from them at this time. I was approximately 3 weeks out from the original call and still getting nowhere. I did have frequent conversations with the card company during this whole time. I called the direct line for the dispute department XX/XX/XXXX at that time and they told me there was no record of any dispute being filed. I was surprised to hear this because I had been on the phone many times with the credit card company over this and all the while they would assure me that they were taking care of this for me. No resolution so far and there is still a {$9200.00} charge on my credit card that I didnt put on the card. The lady from the dispute department that I called today XX/XX/XXXX assured me that she would file the dispute and that I should get a letter in 7-10 days. I have lost faith in this company because I have gotten the run around so many times. Here is a listing of the fraudulent charge and the dates and times spent on the phone with the credit card company ( enclosed document ). My credit rating was up around 800 before this happened and it took many years to get it to that level, now to be blown away by something I didnt do and a company that didnt seem to care about filing the paperwork or doing their job.","date_sent_to_company":"2018-02-14T16:27:13.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"287XX","tags":"Servicemember","has_narrative":true,"complaint_id":"2813415","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"TD BANK US HOLDING COMPANY","date_received":"2018-02-13T18:14:36.000Z","state":"NC","company_public_response":null,"sub_issue":"Card was charged for something you did not purchase with the card"},"highlight":{"complaint_what_happened":["No resolution so far and there is still a {$9200.00} charge on my <em>credit</em> <em>card</em> that I didnt put on the <em>card</em>. The lady from the <em>dispute</em> department that I called today XX/XX/XXXX assured me that she would file the <em>dispute</em> and that I should get a letter in 7-10 days. I have lost faith in this <em>company</em> because I have gotten the run around so many times. Here is a listing of the fraudulent charge and the dates and times spent on the phone with the <em>credit</em> <em>card</em> <em>company</em> ( enclosed document )."],"product":["<em>Credit</em> <em>card</em> or prepaid <em>card</em>"],"company":["TD BANK US HOLDING <em>COMPANY</em>"],"sub_product":["General-purpose <em>credit</em> <em>card</em> or charge <em>card</em>"],"sub_issue":["<em>Card</em> was charged for something you did not purchase with the <em>card</em>"]},"sort":[12.0516,"2813415"]},{"_index":"complaint-public-v1","_id":"8307971","_score":12.044378,"_source":{"product":"Credit card","complaint_what_happened":"On XXXX I was on a website and started to get flashing alerts. One of the alerts I noticed my credit are information. I never approved or made any purchases. I immediately called my Credit card company and asked them to lock my card so that no purchased could be made. I had checked my card at that time and there was only one transaction on there for a Dr. visit I had fofr XXXX. A short time after I checked my card and there were transactions on there that were not authorised by me. I called the card company and explained what happened and they filed a dispute. I then received a letter that said I would still be charged for these transactions. This was because the representative I originally spoke to never put the hold or lock on my card as I requested. On XXXX I called them again and they did another dispute but still did not take responsiblity the it was thier fault for not locking my card. Since then I have made so many calls to try to resolve this problem. I hadn't heard anything for a while and I have been being harrassed by phone from a collection agency to whom I have talked to and explained the situation. I was told they were going to dispute the same and I still get no help. I have the names of the companies that charged my card and will be filing complaints for them as well. Now this collection company has put this on my credit report. The credit card should have taken responisility for this as they did not do what was requested.","date_sent_to_company":"2024-02-09T04:32:19.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"087XX","tags":null,"has_narrative":true,"complaint_id":"8307971","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CLGF Holdco 1, LLC","date_received":"2024-02-09T04:04:59.000Z","state":"NJ","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["I was told they were going to <em>dispute</em> the same and I still get no help. I have the names of the <em>companies</em> that charged my <em>card</em> and will be filing complaints for <em>them</em> as well. Now this collection <em>company</em> has put this on my <em>credit</em> report. The <em>credit</em> <em>card</em> should have taken responisility for this as they did not do what was requested."],"product":["<em>Credit</em> <em>card</em>"],"sub_product":["General-purpose <em>credit</em> <em>card</em> or charge <em>card</em>"],"sub_issue":["<em>Credit</em> <em>card</em> <em>company</em> isn't resolving a <em>dispute</em> about a purchase on your statement"]},"sort":[12.044378,"8307971"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":16647,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":16647}]}},"product":{"doc_count":16647,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting, credit repair services, or other personal consumer reports","doc_count":5250,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":5207},{"key":"Credit repair services","doc_count":22},{"key":"Other personal consumer report","doc_count":21}]}},{"key":"Credit card or prepaid card","doc_count":3157,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"General-purpose credit card or charge card","doc_count":2707},{"key":"Store credit card","doc_count":289},{"key":"General-purpose prepaid card","doc_count":87},{"key":"Government benefit card","doc_count":54},{"key":"Payroll card","doc_count":13},{"key":"Gift card","doc_count":7}]}},{"key":"Credit card","doc_count":2678,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"General-purpose credit card or charge card","doc_count":2041},{"key":"Store credit card","doc_count":208}]}},{"key":"Credit reporting or other personal consumer reports","doc_count":2115,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":2100},{"key":"Other personal consumer report","doc_count":15}]}},{"key":"Debt collection","doc_count":1890,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit card debt","doc_count":913},{"key":"Other debt","doc_count":360},{"key":"I do not know","doc_count":191},{"key":"Medical debt","doc_count":117},{"key":"Credit card","doc_count":69},{"key":"Other (i.e. phone, health club, etc.)","doc_count":62},{"key":"Telecommunications debt","doc_count":49},{"key":"Rental debt","doc_count":32},{"key":"Auto debt","doc_count":31},{"key":"Medical","doc_count":25},{"key":"Payday loan debt","doc_count":17},{"key":"Mortgage debt","doc_count":10},{"key":"Payday loan","doc_count":6},{"key":"Federal student loan debt","doc_count":4},{"key":"Auto","doc_count":2},{"key":"Mortgage","doc_count":1},{"key":"Private student loan debt","doc_count":1}]}},{"key":"Checking or savings account","doc_count":720,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Checking account","doc_count":661},{"key":"Other banking product or service","doc_count":47},{"key":"Savings account","doc_count":11}]}},{"key":"Money transfer, virtual currency, or money service","doc_count":240,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Mobile or digital wallet","doc_count":139},{"key":"Domestic (US) money transfer","doc_count":52},{"key":"Virtual currency","doc_count":29},{"key":"International money transfer","doc_count":10},{"key":"Debt settlement","doc_count":4},{"key":"Foreign currency exchange","doc_count":3},{"key":"Refund anticipation check","doc_count":2},{"key":"Money order, traveler's check or cashier's check","doc_count":1}]}},{"key":"Credit reporting","doc_count":202,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Prepaid card","doc_count":76,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"General-purpose prepaid card","doc_count":31},{"key":"Government benefit card","doc_count":17},{"key":"Payroll card","doc_count":12},{"key":"General purpose card","doc_count":11},{"key":"Gift card","doc_count":2},{"key":"Gift or merchant card","doc_count":1},{"key":"Government benefit payment card","doc_count":1},{"key":"ID prepaid card","doc_count":1}]}},{"key":"Mortgage","doc_count":72,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Conventional home mortgage","doc_count":32},{"key":"FHA mortgage","doc_count":20},{"key":"Home equity loan or line of credit (HELOC)","doc_count":6},{"key":"VA mortgage","doc_count":5},{"key":"Conventional fixed mortgage","doc_count":3},{"key":"Other mortgage","doc_count":3},{"key":"Other type of mortgage","doc_count":3}]}},{"key":"Vehicle loan or lease","doc_count":58,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Loan","doc_count":43},{"key":"Lease","doc_count":15}]}},{"key":"Bank account or service","doc_count":54,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Checking account","doc_count":35},{"key":"Other bank product/service","doc_count":19}]}},{"key":"Payday loan, title loan, or personal loan","doc_count":41,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Installment loan","doc_count":25},{"key":"Personal line of credit","doc_count":10},{"key":"Payday loan","doc_count":6}]}},{"key":"Payday loan, title loan, personal loan, or advance loan","doc_count":40,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Installment loan","doc_count":20},{"key":"Personal line of credit","doc_count":14},{"key":"Payday loan","doc_count":5},{"key":"Title loan","doc_count":1}]}},{"key":"Debt or credit management","doc_count":20,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit repair services","doc_count":11},{"key":"Debt settlement","doc_count":9}]}},{"key":"Student loan","doc_count":19,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Federal student loan servicing","doc_count":9},{"key":"Private student loan","doc_count":8},{"key":"Non-federal student loan","doc_count":2}]}},{"key":"Consumer Loan","doc_count":7,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Installment loan","doc_count":4},{"key":"Vehicle loan","doc_count":3}]}},{"key":"Money transfers","doc_count":7,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Domestic (US) money transfer","doc_count":5},{"key":"International money transfer","doc_count":2}]}},{"key":"Payday loan","doc_count":1,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}}]}},"issue":{"doc_count":16647,"issue":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Incorrect information on your report","doc_count":4558,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Information belongs to someone else","doc_count":3134},{"key":"Account status incorrect","doc_count":628},{"key":"Account information incorrect","doc_count":553},{"key":"Personal information incorrect","doc_count":74},{"key":"Old information reappears or never goes away","doc_count":67},{"key":"Information is missing that should be on the report","doc_count":60},{"key":"Public record information inaccurate","doc_count":41},{"key":"Information is incorrect","doc_count":1}]}},{"key":"Problem with a purchase shown on your statement","doc_count":4025,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit card company isn't resolving a dispute about a purchase on your statement","doc_count":3289},{"key":"Card was charged for something you did not purchase with the card","doc_count":655},{"key":"Overcharged for something you did purchase with the card","doc_count":81}]}},{"key":"Problem with a credit reporting company's investigation into an existing problem","doc_count":1376,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Their investigation did not fix an error on your report","doc_count":757},{"key":"Difficulty submitting a dispute or getting information about a dispute over the phone","doc_count":364},{"key":"Problem with personal statement of dispute","doc_count":106},{"key":"Investigation took more than 30 days","doc_count":95},{"key":"Was not notified of investigation status or results","doc_count":54}]}},{"key":"Attempts to collect debt not owed","doc_count":951,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Debt is not yours","doc_count":398},{"key":"Debt was result of identity theft","doc_count":335},{"key":"Debt was paid","doc_count":190},{"key":"Debt was already discharged in bankruptcy and is no longer owed","doc_count":28}]}},{"key":"Improper use of your report","doc_count":771,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Reporting company used your report improperly","doc_count":516},{"key":"Credit inquiries on your report that you don't recognize","doc_count":249},{"key":"Received unsolicited financial product or insurance offers after opting out","doc_count":3},{"key":"Report provided to employer without your written authorization","doc_count":3}]}},{"key":"Problem with a company's investigation into an existing problem","doc_count":583,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Their investigation did not fix an error on your report","doc_count":376},{"key":"Difficulty submitting a dispute or getting information about a dispute over the phone","doc_count":69},{"key":"Problem with personal statement of dispute","doc_count":66},{"key":"Investigation took more than 30 days","doc_count":43},{"key":"Was not notified of investigation status or results","doc_count":29}]}},{"key":"Managing an account","doc_count":368,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Problem using a debit or ATM card","doc_count":219},{"key":"Deposits and withdrawals","doc_count":55},{"key":"Banking errors","doc_count":32},{"key":"Funds not handled or disbursed as instructed","doc_count":31},{"key":"Problem making or receiving payments","doc_count":20},{"key":"Problem accessing account","doc_count":7},{"key":"Fee problem","doc_count":4}]}},{"key":"Other features, terms, or problems","doc_count":287,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Other problem","doc_count":184},{"key":"Problem with customer service","doc_count":23},{"key":"Problem with rewards from credit card","doc_count":22},{"key":"Credit card company forcing arbitration","doc_count":15},{"key":"Problem with balance transfer","doc_count":15},{"key":"Add-on products and services","doc_count":12},{"key":"Privacy issues","doc_count":10},{"key":"Problem with cash advances","doc_count":6}]}},{"key":"Problem with a lender or other company charging your account","doc_count":276,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Transaction was not authorized","doc_count":238},{"key":"Money was taken from your account on the wrong day or for the wrong amount","doc_count":25},{"key":"Can't stop withdrawals from your account","doc_count":13}]}},{"key":"Written notification about debt","doc_count":261,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Didn't receive enough information to verify debt","doc_count":140},{"key":"Didn't receive notice of right to dispute","doc_count":111},{"key":"Notification didn't disclose it was an attempt to collect a debt","doc_count":10}]}},{"key":"False statements or representation","doc_count":229,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Attempted to collect wrong amount","doc_count":198},{"key":"Impersonated attorney, law enforcement, or government official","doc_count":13},{"key":"Told you not to respond to a lawsuit they filed against you","doc_count":9},{"key":"Indicated you were committing crime by not paying debt","doc_count":6},{"key":"Impersonated an attorney or official","doc_count":2},{"key":"Indicated committed crime not paying","doc_count":1}]}},{"key":"Took or threatened to take negative or legal action","doc_count":213,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Threatened or suggested your credit would be damaged","doc_count":110},{"key":"Threatened to sue you for very old debt","doc_count":48},{"key":"Sued you without properly notifying you of lawsuit","doc_count":17},{"key":"Seized or attempted to seize your property","doc_count":13},{"key":"Threatened to arrest you or take you to jail if you do not pay","doc_count":11},{"key":"Collected or attempted to collect exempt funds","doc_count":10},{"key":"Sued you in a state where you do not live or did not sign for the debt","doc_count":4}]}},{"key":"Fees or interest","doc_count":207,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Problem with fees","doc_count":156},{"key":"Charged too much interest","doc_count":39},{"key":"Unexpected increase in interest rate","doc_count":12}]}},{"key":"Getting a credit card","doc_count":180,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Card opened as result of identity theft or fraud","doc_count":88},{"key":"Card opened without my consent or knowledge","doc_count":59},{"key":"Application denied","doc_count":14},{"key":"Sent card you never applied for","doc_count":13},{"key":"Delay in processing application","doc_count":3},{"key":"Problem getting a working replacement card","doc_count":3}]}},{"key":"Billing disputes","doc_count":163,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Closing your account","doc_count":148,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Company closed your account","doc_count":101},{"key":"Can't close your account","doc_count":47}]}},{"key":"Problem with a purchase or transfer","doc_count":148,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Card company isn't resolving a dispute about a purchase or transfer","doc_count":105},{"key":"Charged for a purchase or transfer you did not make with the card","doc_count":41},{"key":"Overcharged for a purchase or transfer you did make with the card","doc_count":2}]}},{"key":"Problem when making payments","doc_count":146,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Problem during payment process","doc_count":107},{"key":"You never received your bill or did not know a payment was due","doc_count":23}]}},{"key":"Fraud or scam","doc_count":122,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Incorrect information on credit report","doc_count":116,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Information is not mine","doc_count":56},{"key":"Account status","doc_count":35},{"key":"Account terms","doc_count":8},{"key":"Personal information","doc_count":8},{"key":"Public record","doc_count":6},{"key":"Reinserted previously deleted info","doc_count":3}]}},{"key":"Cont'd attempts collect debt not owed","doc_count":107,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Debt is not mine","doc_count":56},{"key":"Debt was paid","doc_count":28},{"key":"Debt resulted from identity theft","doc_count":22},{"key":"Debt was discharged in bankruptcy","doc_count":1}]}},{"key":"Credit monitoring or identity theft protection services","doc_count":96,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Billing dispute for services","doc_count":61},{"key":"Problem canceling credit monitoring or identify theft protection service","doc_count":17},{"key":"Didn't receive services that were advertised","doc_count":8},{"key":"Received unwanted marketing or advertising","doc_count":6},{"key":"Problem with product or service terms changing","doc_count":4}]}},{"key":"Unable to get your credit report or credit score","doc_count":87,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Other problem getting your report or credit score","doc_count":69},{"key":"Problem getting your free annual credit report","doc_count":18}]}},{"key":"Unauthorized transactions or other transaction problem","doc_count":69,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Communication tactics","doc_count":66,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Frequent or repeated calls","doc_count":30},{"key":"You told them to stop contacting you, but they keep trying","doc_count":13},{"key":"Used obscene, profane, or other abusive language","doc_count":12},{"key":"Threatened to take legal action","doc_count":6},{"key":"Called after sent written cease of comm","doc_count":2},{"key":"Used obscene/profane/abusive language","doc_count":2},{"key":"Called before 8am or after 9pm","doc_count":1}]}},{"key":"Identity theft / Fraud / Embezzlement","doc_count":59,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Credit reporting company's investigation","doc_count":54,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Problem with statement of dispute","doc_count":23},{"key":"No notice of investigation status/result","doc_count":19},{"key":"Inadequate help over the phone","doc_count":6},{"key":"Investigation took too long","doc_count":6}]}},{"key":"Trouble using your card","doc_count":53,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Can't use card to make purchases","doc_count":35},{"key":"Credit card company won't increase or decrease your credit limit","doc_count":17},{"key":"Account sold or transferred to another company","doc_count":1}]}},{"key":"Advertising and marketing, including promotional offers","doc_count":51,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Didn't receive advertised or promotional terms","doc_count":29},{"key":"Confusing or misleading advertising about the credit card","doc_count":22}]}},{"key":"Unexpected or other fees","doc_count":51,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Other","doc_count":48,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Transaction issue","doc_count":45,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Problem with fraud alerts or security freezes","doc_count":35,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Other transaction problem","doc_count":33,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Disclosure verification of debt","doc_count":31,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Right to dispute notice not received","doc_count":19},{"key":"Not given enough info to verify debt","doc_count":10},{"key":"Not disclosed as an attempt to collect","doc_count":2}]}},{"key":"Closing an account","doc_count":30,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Company closed your account","doc_count":18},{"key":"Can't close your account","doc_count":7},{"key":"Funds not received from closed account","doc_count":4},{"key":"Fees charged for closing account","doc_count":1}]}},{"key":"Problem caused by your funds being low","doc_count":29,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Overdrafts and overdraft fees","doc_count":12},{"key":"Non-sufficient funds and associated fees","doc_count":9},{"key":"Bounced checks or returned payments","doc_count":6},{"key":"Late or other fees","doc_count":2}]}},{"key":"Credit card protection / Debt protection","doc_count":21,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Trouble during payment process","doc_count":21,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Escrow, taxes, or insurance","doc_count":4},{"key":"Payment process","doc_count":2},{"key":"Trying to communicate with the company to fix an issue while managing or servicing your loan","doc_count":1}]}},{"key":"Applying for a mortgage or refinancing an existing mortgage","doc_count":20,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Confusing or misleading advertising or marketing","doc_count":1},{"key":"Fees or costs during the application process","doc_count":1}]}},{"key":"Threatened to contact someone or share information improperly","doc_count":20,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Contacted you after you asked them to stop","doc_count":11},{"key":"Talked to a third-party about your debt","doc_count":9}]}},{"key":"Using a debit or ATM card","doc_count":20,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Credit monitoring or identity protection","doc_count":17,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Billing dispute","doc_count":12},{"key":"Problem cancelling or closing account","doc_count":3},{"key":"Account terms and changes","doc_count":1},{"key":"Problem with fraud alerts","doc_count":1}]}},{"key":"Customer service / Customer relations","doc_count":17,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Managing the loan or lease","doc_count":17,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Billing problem","doc_count":9},{"key":"Problem with fees charged","doc_count":3},{"key":"Problem with additional products or services purchased with the loan","doc_count":2},{"key":"Loan sold or transferred to another company","doc_count":1}]}},{"key":"Struggling to pay your bill","doc_count":17,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit card company won't work with you while you're going through financial hardship","doc_count":15},{"key":"Filed for bankruptcy","doc_count":2}]}},{"key":"Charged fees or interest you didn't expect","doc_count":15,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Delinquent account","doc_count":15,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Opening an account","doc_count":15,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Account opened without my consent or knowledge","doc_count":5},{"key":"Account opened as a result of fraud","doc_count":4},{"key":"Unable to open an account","doc_count":3},{"key":"Didn't receive terms that were advertised","doc_count":2},{"key":"Confusing or missing disclosures","doc_count":1}]}},{"key":"Trouble using the card","doc_count":15,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Trouble using the card to spend money in a store or online","doc_count":10},{"key":"Problem with a check written from your prepaid card account","doc_count":2},{"key":"Trouble getting information about the card","doc_count":2},{"key":"Problem using the card to withdraw money from an ATM","doc_count":1}]}},{"key":"Problem with a company's investigation into an existing issue","doc_count":14,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Their investigation did not fix an error on your report","doc_count":7},{"key":"Difficulty submitting a dispute or getting information about a dispute over the phone","doc_count":5},{"key":"Problem with personal statement of dispute","doc_count":1},{"key":"Was not notified of investigation status or results","doc_count":1}]}},{"key":"Account opening, closing, or management","doc_count":13,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Unauthorized transactions/trans. issues","doc_count":12,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Dealing with your lender or servicer","doc_count":10,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Received bad information about your loan","doc_count":4},{"key":"Don't agree with the fees charged","doc_count":2},{"key":"Need information about your loan balance or loan terms","doc_count":2},{"key":"Problem with customer service","doc_count":2}]}},{"key":"Deposits and withdrawals","doc_count":10,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Problem with additional add-on products or services","doc_count":10,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Struggling to pay mortgage","doc_count":10,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure","doc_count":3},{"key":"Foreclosure","doc_count":2}]}},{"key":"Billing statement","doc_count":9,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Getting a loan or lease","doc_count":9,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Fraudulent loan","doc_count":4},{"key":"Loan opened without my consent or knowledge","doc_count":3},{"key":"Changes in terms mid-deal or after closing","doc_count":1},{"key":"Credit denial","doc_count":1}]}},{"key":"Making/receiving payments, sending money","doc_count":9,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Problems at the end of the loan or lease","doc_count":9,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Problem with paying off the loan","doc_count":2},{"key":"Excess mileage, damage, or wear fees, or other problem after the lease is finished","doc_count":1},{"key":"Problem extending the lease","doc_count":1},{"key":"Problem related to refinancing","doc_count":1},{"key":"Problem when attempting to purchase vehicle at the end of the lease","doc_count":1},{"key":"Problem while selling or giving up the vehicle","doc_count":1},{"key":"Termination fees or other problem when ending the lease early","doc_count":1},{"key":"Unable to receive car title or other problem after the loan is paid off","doc_count":1}]}},{"key":"Repossession","doc_count":9,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Company explaining amount owed","doc_count":4},{"key":"Loan balance remaining after the vehicle is repossessed and sold","doc_count":3},{"key":"Damage caused or loss of personal items in vehicle during the actual repossession","doc_count":1},{"key":"Lender trying to repossess or disable the vehicle","doc_count":1}]}},{"key":"Closing/Cancelling account","doc_count":8,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Confusing or missing disclosures","doc_count":8,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Getting a line of credit","doc_count":8,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Late fee","doc_count":8,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Problem with the payoff process at the end of the loan","doc_count":8,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Unable to get credit report/credit score","doc_count":8,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Problem getting report or credit score","doc_count":5},{"key":"Problem getting my free annual report","doc_count":3}]}},{"key":"Charged upfront or unexpected fees","doc_count":7,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Closing on a mortgage","doc_count":7,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Closing disclosure or other related disclosures","doc_count":1},{"key":"Trying to communicate with the company to fix an issue with the loan closing","doc_count":1}]}},{"key":"Confusing or misleading advertising or marketing","doc_count":7,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Didn't provide services promised","doc_count":7,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Improper use of my credit report","doc_count":7,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Report improperly shared by CRC","doc_count":7}]}},{"key":"Managing, opening, or closing your mobile wallet account","doc_count":7,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Credit line increase/decrease","doc_count":6,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Money was not available when promised","doc_count":6,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Problem getting a card or closing an account","doc_count":6,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Trouble getting, activating, or registering a card","doc_count":4},{"key":"Trouble closing card","doc_count":2}]}},{"key":"Problem with customer service","doc_count":6,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Struggling to pay your loan","doc_count":6,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Lender trying to repossess or disable the vehicle","doc_count":3},{"key":"Loan balance remaining after the vehicle is repossessed and sold","doc_count":2}]}},{"key":"Getting the loan","doc_count":5,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Improper contact or sharing of info","doc_count":5,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Contacted me after I asked not to","doc_count":2},{"key":"Talked to a third party about my debt","doc_count":2},{"key":"Contacted me instead of my attorney","doc_count":1}]}},{"key":"Payoff process","doc_count":5,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Trouble accessing funds in your mobile or digital wallet","doc_count":5,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Arbitration","doc_count":4,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Taking out the loan or lease","doc_count":4,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Taking/threatening an illegal action","doc_count":4,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Sued w/o proper notification of suit","doc_count":1},{"key":"Sued where didn't live/sign for debt","doc_count":1},{"key":"Threatened arrest/jail if do not pay","doc_count":1},{"key":"Threatened to sue on too old debt","doc_count":1}]}},{"key":"Application, originator, mortgage broker","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Balance transfer","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Dealing with my lender or servicer","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Don't agree with fees charged","doc_count":1},{"key":"Received bad information about my loan","doc_count":1},{"key":"Trouble with how payments are handled","doc_count":1}]}},{"key":"Electronic communications","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Frequent or repeated messages","doc_count":2},{"key":"You told them to stop contacting you, but they keep trying","doc_count":1}]}},{"key":"Loan servicing, payments, escrow account","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Other service issues","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Other transaction issues","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Unsolicited issuance of credit card","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"APR or interest rate","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Advertising and marketing","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Credit determination","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Identity theft protection or other monitoring services","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Billing dispute for services","doc_count":1},{"key":"Problem with product or service terms changing","doc_count":1}]}},{"key":"Other fee","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Problems caused by my funds being low","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Struggling to repay your loan","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Problem lowering your monthly payments","doc_count":1},{"key":"Problem with forgiveness, cancellation, or discharge","doc_count":1}]}},{"key":"Wrong amount charged or received","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Adding money","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Advertising","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Changes in terms from what was offered or advertised","doc_count":1}]}},{"key":"Balance transfer fee","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Bankruptcy","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Can't contact lender","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Can't contact lender or servicer","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Can't stop withdrawals from your bank account","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Cash advance","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Convenience checks","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Credit decision / Underwriting","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Credit limit changed","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Excessive fees","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Forbearance / Workout plans","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Getting a loan","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Denied loan","doc_count":1}]}},{"key":"Incorrect exchange rate","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Loan modification,collection,foreclosure","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Loan payment wasn't credited to your account","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Managing, opening, or closing account","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Other service problem","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Overdraft, savings or rewards features","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Overdraft, savings, or rewards features","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Privacy","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Problems when you are unable to pay","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Received a loan you didn't apply for","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Rewards","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Settlement process and costs","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Unauthorized withdrawals or charges","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Was approved for a loan, but didn't receive money","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Was approved for a loan, but didn't receive the money","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}}]}},"timely":{"doc_count":16647,"timely":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Yes","doc_count":16501},{"key":"No","doc_count":146}]}},"company_response":{"doc_count":16647,"company_response":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Closed with explanation","doc_count":11321},{"key":"Closed with non-monetary relief","doc_count":3305},{"key":"Closed with monetary relief","doc_count":1996},{"key":"Untimely response","doc_count":15},{"key":"Closed","doc_count":10}]}},"submitted_via":{"doc_count":16647,"submitted_via":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Web","doc_count":16647}]}},"company":{"doc_count":16647,"company":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"EQUIFAX, INC.","doc_count":2394},{"key":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","doc_count":2191},{"key":"Experian Information Solutions Inc.","doc_count":1735},{"key":"CITIBANK, N.A.","doc_count":1160},{"key":"CAPITAL ONE FINANCIAL CORPORATION","doc_count":981},{"key":"JPMORGAN CHASE & CO.","doc_count":811},{"key":"SYNCHRONY FINANCIAL","doc_count":506},{"key":"BANK OF AMERICA, NATIONAL ASSOCIATION","doc_count":471},{"key":"DISCOVER BANK","doc_count":440},{"key":"BARCLAYS BANK DELAWARE","doc_count":436},{"key":"AMERICAN EXPRESS COMPANY","doc_count":369},{"key":"Bread Financial Holdings, Inc.","doc_count":363},{"key":"WELLS FARGO & COMPANY","doc_count":311},{"key":"GOLDMAN SACHS BANK USA","doc_count":296},{"key":"U.S. BANCORP","doc_count":207},{"key":"Paypal Holdings, Inc","doc_count":175},{"key":"TD BANK US HOLDING COMPANY","doc_count":173},{"key":"Portfolio Recovery Associates, LLC","doc_count":167},{"key":"ENCORE CAPITAL GROUP INC.","doc_count":160},{"key":"Chime Financial Inc","doc_count":143},{"key":"Resurgent Capital Services L.P.","doc_count":136},{"key":"NAVY FEDERAL CREDIT UNION","doc_count":105},{"key":"UNITED SERVICES AUTOMOBILE ASSOCIATION","doc_count":84},{"key":"Block, Inc.","doc_count":76},{"key":"CLGF Holdco 1, LLC","doc_count":71},{"key":"Atlanticus Services Corporation","doc_count":45},{"key":"ALLY FINANCIAL INC.","doc_count":43},{"key":"Continental Finance Company, LLC","doc_count":43},{"key":"Netspend Corporation","doc_count":43},{"key":"CL Holdings LLC","doc_count":38},{"key":"Affirm Holdings, Inc","doc_count":37},{"key":"Synovus Bank","doc_count":36},{"key":"TRANSWORLD SYSTEMS INC","doc_count":35},{"key":"CITIZENS FINANCIAL GROUP, INC.","doc_count":34},{"key":"FIRST NATIONAL BANK OF OMAHA","doc_count":34},{"key":"PNC Bank N.A.","doc_count":34},{"key":"Comerica","doc_count":33},{"key":"Credit Karma, LLC","doc_count":33},{"key":"FIFTH THIRD FINANCIAL CORPORATION","doc_count":32},{"key":"I.C. System, Inc.","doc_count":32},{"key":"SOFI TECHNOLOGIES, INC.","doc_count":31},{"key":"TRUIST FINANCIAL CORPORATION","doc_count":31},{"key":"HSBC NORTH AMERICA HOLDINGS INC.","doc_count":28},{"key":"National Credit Systems,Inc.","doc_count":27},{"key":"UPGRADE, INC.","doc_count":27},{"key":"Conduent Incorporated","doc_count":26},{"key":"FISERV FINXACT CORE","doc_count":25},{"key":"LEXISNEXIS","doc_count":25},{"key":"Self Financial Inc.","doc_count":24},{"key":"Avant Holding Company, Inc.","doc_count":23},{"key":"KEYCORP","doc_count":23},{"key":"CCS Financial Services, Inc.","doc_count":20},{"key":"Kriya Capital, LLC","doc_count":20},{"key":"PENTAGON FEDERAL CREDIT UNION","doc_count":18},{"key":"REGIONS FINANCIAL CORPORATION","doc_count":18},{"key":"CAVALRY INVESTMENTS, LLC","doc_count":17},{"key":"Colony Brands, Inc.","doc_count":17},{"key":"FinCo Services Inc DBA Current","doc_count":17},{"key":"HUNTINGTON NATIONAL BANK, THE","doc_count":16},{"key":"ROBINHOOD MARKETS INC.","doc_count":16},{"key":"Spring Oaks Capital, LLC","doc_count":16},{"key":"CAINE & WEINER COMPANY, INC.","doc_count":15},{"key":"Early Warning Services, LLC","doc_count":15},{"key":"National Credit Adjusters, LLC","doc_count":14},{"key":"Amsher Collection Services, Inc.","doc_count":13},{"key":"MoneyLion Inc.","doc_count":13},{"key":"Radius Global Solutions LLC","doc_count":13},{"key":"ERC","doc_count":12},{"key":"Fidelity National Information Services, Inc. (FNIS)","doc_count":12},{"key":"SUNRISE CREDIT SERVICES, INC","doc_count":12},{"key":"Sequium Asset Solutions, LLC","doc_count":12},{"key":"CARD Corporation","doc_count":11},{"key":"Incomm Holdings Inc.","doc_count":11},{"key":"ProCollect, Inc.","doc_count":11},{"key":"Velocity Portfolio Group","doc_count":11},{"key":"Aldous & Associates, PLLC","doc_count":10},{"key":"Army and Air Force Exchange Service","doc_count":10},{"key":"BBVA FINANCIAL CORPORATION","doc_count":10},{"key":"CBC Companies, Inc.","doc_count":10},{"key":"Convergent Resources, Inc.","doc_count":10},{"key":"Credit Corp Solutions Inc.","doc_count":10},{"key":"FIRST PORTFOLIO SERVICING INC","doc_count":10},{"key":"Westlake Services, LLC","doc_count":10},{"key":"CREDIT ACCEPTANCE CORPORATION","doc_count":9},{"key":"M&T BANK CORPORATION","doc_count":9},{"key":"OneMain Finance Corporation","doc_count":9},{"key":"SANTANDER HOLDINGS USA, INC.","doc_count":9},{"key":"SUNTRUST BANKS, INC.","doc_count":9},{"key":"Santander Consumer USA Holdings Inc.","doc_count":9},{"key":"ADP Inc.","doc_count":8},{"key":"Commonwealth Financial Systems, Inc.","doc_count":8},{"key":"Foris DAX, Inc.","doc_count":8},{"key":"Healthcare Finance Direct LLC.","doc_count":8},{"key":"ID Analytics, Inc.","doc_count":8},{"key":"Klarna AB","doc_count":8},{"key":"Monterey Financial Services LLC","doc_count":8},{"key":"Navient Solutions, LLC.","doc_count":8},{"key":"Nelnet, Inc.","doc_count":8},{"key":"Prosper Marketplace, Inc.","doc_count":8},{"key":"Receivables Performance Management, LLC","doc_count":8},{"key":"W&A Intermediate Co., LLC","doc_count":8},{"key":"Winklevoss Exchange LLC","doc_count":8},{"key":"AFNI INC.","doc_count":7},{"key":"BANK OF THE WEST","doc_count":7},{"key":"BMO BANK NATIONAL ASSOCIATION","doc_count":7},{"key":"Blackhawk Network Holdings Inc.","doc_count":7},{"key":"Client Services, Inc.","doc_count":7},{"key":"Coinbase, Inc.","doc_count":7},{"key":"FAIR COLLECTIONS & OUTSOURCING, INC.","doc_count":7},{"key":"First Data Corporation","doc_count":7},{"key":"HW Holding, Inc","doc_count":7},{"key":"I.Q. DATA INTERNATIONAL, INC.","doc_count":7},{"key":"Rocket Mortgage, LLC","doc_count":7},{"key":"Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis","doc_count":7},{"key":"Security Credit Services, LLC","doc_count":7},{"key":"T.S. Holdings","doc_count":7},{"key":"The Bureaus, Inc.","doc_count":7},{"key":"Total Card, Inc.","doc_count":7},{"key":"Waypoint Resource Group, LLC","doc_count":7},{"key":"ACIMA CREDIT, LLC","doc_count":6},{"key":"ALLIANT CREDIT UNION","doc_count":6},{"key":"AMERISAVE MORTGAGE CORPORATION","doc_count":6},{"key":"Ability Recovery Services, LLC","doc_count":6},{"key":"CORELOGIC INC","doc_count":6},{"key":"Capio Partners, LLC","doc_count":6},{"key":"Credit Control, LLC","doc_count":6},{"key":"FORD MOTOR CREDIT CO.","doc_count":6},{"key":"John C. Heath, Attorney at Law, PLLC","doc_count":6},{"key":"Law Office of Michael J. Scott, PC","doc_count":6},{"key":"Marlette Funding, LLC","doc_count":6},{"key":"McCarthy, Burgess & Wolff, Inc.","doc_count":6},{"key":"SANTANDER BANK, NATIONAL ASSOCIATION","doc_count":6},{"key":"TCF NATIONAL BANK","doc_count":6},{"key":"TrueAccord Corp.","doc_count":6},{"key":"AES/PHEAA","doc_count":5},{"key":"ARVEST BANK GROUP, INC.","doc_count":5},{"key":"AmeriCollect","doc_count":5},{"key":"CURO Intermediate Holdings","doc_count":5},{"key":"Cedars Business Services, LLC","doc_count":5},{"key":"Collection Bureau of America Ltd.","doc_count":5},{"key":"Crown Asset Management, LLC, Duluth, GA Branch","doc_count":5},{"key":"Diversified Consultants, Inc.","doc_count":5},{"key":"FIDELITY CAPITAL HOLDINGS, INC","doc_count":5},{"key":"HYUNDAI CAPITAL AMERICA","doc_count":5},{"key":"JH Portfolio Debt Equities, LLC","doc_count":5},{"key":"Kikoff Inc.","doc_count":5},{"key":"Southwest Credit Systems, L.P.","doc_count":5},{"key":"TENET HEALTHCARE CORPORATION","doc_count":5},{"key":"TOYOTA MOTOR CREDIT CORPORATION","doc_count":5},{"key":"TekCollect Inc.","doc_count":5},{"key":"The CBE Group, Inc.","doc_count":5},{"key":"TransferWise Ltd","doc_count":5},{"key":"Allied Collection Services, Inc. (Nevada)","doc_count":4},{"key":"American Credit Acceptance, LLC","doc_count":4},{"key":"Avant Credit Corporation","doc_count":4},{"key":"BANCO POPULAR DE PUERTO RICO","doc_count":4},{"key":"BOEING EMPLOYEES' CREDIT UNION","doc_count":4},{"key":"Blitt and Gaines, P.C.","doc_count":4},{"key":"Bridgecrest Acceptance Corporation","doc_count":4},{"key":"CMRE Financial Services, Inc.","doc_count":4},{"key":"CULLEN/FROST BANKERS, INC.","doc_count":4},{"key":"Collection Management Holdings, LLC","doc_count":4},{"key":"Conn's, Inc.","doc_count":4},{"key":"Credit Service Company, INC","doc_count":4},{"key":"Debt Recovery Solutions, LLC","doc_count":4},{"key":"Diverse Funding Associates LLC","doc_count":4},{"key":"EOS Holdings, Inc.","doc_count":4},{"key":"First Credit Services Inc.","doc_count":4},{"key":"Google Compare Credit Cards Inc.","doc_count":4},{"key":"Jim Bottin Enterprises, Inc","doc_count":4},{"key":"Lloyd & McDaniel, PLC","doc_count":4},{"key":"MARINER FINANCE, LLC","doc_count":4},{"key":"Media Collections, Inc","doc_count":4},{"key":"Mountain Land Collections, Inc.","doc_count":4},{"key":"Mr. Cooper Group Inc.","doc_count":4},{"key":"NCB Management Services Inc.","doc_count":4},{"key":"NRA Group, LLC","doc_count":4},{"key":"Persolve, LLC - Legal - Series 2","doc_count":4},{"key":"Populus Financial Group, Inc. (F/K/A Ace Cash Express)","doc_count":4},{"key":"R & B Corporation of Virginia","doc_count":4},{"key":"RAS LaVrar, LLC","doc_count":4},{"key":"Riverwalk Financial Corporation","doc_count":4},{"key":"STATE EMPLOYEES CREDIT UNION","doc_count":4},{"key":"STERLING JEWELERS, INC.","doc_count":4},{"key":"Skrill USA, Inc.","doc_count":4},{"key":"Southwest Recovery Services, Inc.","doc_count":4},{"key":"The Receivable Management Services LLC","doc_count":4},{"key":"UMB FINANCIAL CORPORATION","doc_count":4},{"key":"United Collection Bureau, Inc.","doc_count":4},{"key":"Viking Client Services","doc_count":4},{"key":"Weber & Olcese, PLC","doc_count":4},{"key":"Zions Debt Holdings","doc_count":4},{"key":"90 Day Credit Experts","doc_count":3},{"key":"Absolute Resolutions Corp.","doc_count":3},{"key":"Alliance One, Inc.","doc_count":3},{"key":"Associated Credit Services, Inc.","doc_count":3},{"key":"Avadyne Health Holdings, Inc","doc_count":3},{"key":"Business & Professional Collection Service Inc","doc_count":3},{"key":"CARRINGTON MORTGAGE SERVICES, LLC","doc_count":3},{"key":"CCF Intermediate Holdings LLC","doc_count":3},{"key":"CHARLES SCHWAB CORPORATION, THE","doc_count":3},{"key":"CNG FINANCIAL CORPORATION","doc_count":3},{"key":"CNG HOLDINGS INC","doc_count":3},{"key":"Concord Servicing Corporation","doc_count":3},{"key":"Credit Counsel, Inc.","doc_count":3},{"key":"Eastern Account Systems of Connecticut, Inc.","doc_count":3},{"key":"Everi Payments Inc.","doc_count":3},{"key":"FC HoldCo LLC","doc_count":3},{"key":"FIRST CITIZENS BANCSHARES, INC.","doc_count":3},{"key":"FIRST HORIZON BANK","doc_count":3},{"key":"FactorTrust, Inc.","doc_count":3},{"key":"First Federal Credit Control, Inc.","doc_count":3},{"key":"First National Collection Bureau, Inc.","doc_count":3},{"key":"First Technology Federal Credit Union","doc_count":3},{"key":"Forster & Garbus LLP","doc_count":3},{"key":"Freedom Mortgage Company","doc_count":3},{"key":"General Motors Financial Company, Inc.","doc_count":3},{"key":"GreenSky, LLC","doc_count":3},{"key":"HCFS Healthcare Financial Services of TeamHealth","doc_count":3},{"key":"HEARTLAND PAYMENT SYSTEMS INC","doc_count":3},{"key":"Halsted Financial Services, LLC.","doc_count":3},{"key":"IQOR US INC","doc_count":3},{"key":"Indie Technology DBA Found","doc_count":3},{"key":"LD Holdings Group, LLC","doc_count":3},{"key":"Lockhart, Morris & Montgomery Inc.","doc_count":3},{"key":"MOHELA","doc_count":3},{"key":"MUFG AMERICAS HOLDINGS CORPORATION","doc_count":3},{"key":"Maury Cobb, Attorney at Law, LLC","doc_count":3},{"key":"Maximus Federal Services, Inc.","doc_count":3},{"key":"Merchants' Credit Guide Company","doc_count":3},{"key":"Mercury Financial Intermediate LLC","doc_count":3},{"key":"Messerli & Kramer P.A.","doc_count":3},{"key":"Monarch Recovery Holdings, Inc.","doc_count":3},{"key":"NISSAN MOTOR ACCEPTANCE COMPANY LLC","doc_count":3},{"key":"OPORTUN FINANCIAL CORPORATION","doc_count":3},{"key":"ORG GC GP BUYER, LLC","doc_count":3},{"key":"Omega RMS, LLC","doc_count":3},{"key":"PENNYMAC LOAN SERVICES, LLC.","doc_count":3},{"key":"RANDOLPH-BROOKS FEDERAL CREDIT UNION","doc_count":3},{"key":"STATE FARM BANK, FSB","doc_count":3},{"key":"Sa-Vit Enterprises, Inc.","doc_count":3},{"key":"Sezzle Inc.","doc_count":3},{"key":"Shellpoint Partners, LLC","doc_count":3},{"key":"Social Finance, Inc.","doc_count":3},{"key":"Source Receivables Management LLC","doc_count":3},{"key":"Sparrow Financial, Inc.","doc_count":3},{"key":"Specialized Loan Servicing Holdings LLC","doc_count":3},{"key":"State Collection Service, Inc.","doc_count":3},{"key":"Stenger & Stenger, P.C","doc_count":3},{"key":"Summit A*R, Inc.","doc_count":3},{"key":"The Best Service Co.,Inc","doc_count":3},{"key":"Trident Asset Management, L.L.C.","doc_count":3},{"key":"United PanAm Financial Corp.","doc_count":3},{"key":"Upstart Holdings, Inc.","doc_count":3},{"key":"VYSTAR CREDIT UNION","doc_count":3},{"key":"ZIONS BANCORPORATION","doc_count":3},{"key":"ZWICKER & ASSOCIATES","doc_count":3},{"key":"AR Resources, Inc.","doc_count":2},{"key":"AVANTE","doc_count":2},{"key":"Aargon Agency, Inc.","doc_count":2},{"key":"Ad Astra Recovery Services Inc","doc_count":2},{"key":"Advanced Resolution Services Inc.","doc_count":2},{"key":"Albert Corporation","doc_count":2},{"key":"Altisource Portfolio Solutions, S.à r.l.","doc_count":2},{"key":"American First Finance, Inc.","doc_count":2},{"key":"Aqua Finance, Inc.","doc_count":2},{"key":"Asset Recovery Solutions, LLC","doc_count":2},{"key":"BANK OF NEW YORK MELLON CORPORATION, THE","doc_count":2},{"key":"BANKMOBILE TECHNOLOGIES, INC","doc_count":2},{"key":"BOK FINANCIAL CORP","doc_count":2},{"key":"BQ & Associates, P.C., L.L.O.","doc_count":2},{"key":"BTH Management","doc_count":2},{"key":"Bilt Technologies, Inc.","doc_count":2},{"key":"Branch Messenger, Inc.","doc_count":2},{"key":"Bull City Financial Solutions, Inc","doc_count":2},{"key":"COMMERCE BANK","doc_count":2},{"key":"Capital Management Services, LP","doc_count":2},{"key":"CarFinance Capital LLC, Irvine, CA Branch","doc_count":2},{"key":"Continental Credit Control","doc_count":2},{"key":"Credit Protection Association, L.P.","doc_count":2},{"key":"Credit Sage LLC","doc_count":2},{"key":"DigniFi","doc_count":2},{"key":"Diversified Adjustment Service, Inc.","doc_count":2},{"key":"Dolliemac, LLC dba Elite Document Management Solutions","doc_count":2},{"key":"Dynamic Recovery Solutions, LLC","doc_count":2},{"key":"EMCC Holdings, LLC","doc_count":2},{"key":"ENOVA INTERNATIONAL, INC.","doc_count":2},{"key":"Equitable Acceptance Corp","doc_count":2},{"key":"Exeter Finance, LLC.","doc_count":2},{"key":"Fein, Such, Kahn & Shepard, P.C.","doc_count":2},{"key":"Fidem Baltimore Holdings LLC","doc_count":2},{"key":"Financial Recovery Services, Inc.","doc_count":2},{"key":"Firstsource Business Process Services, LLC","doc_count":2},{"key":"Flagstar Bank, N.A.","doc_count":2},{"key":"Franklin Collection Service, Inc.","doc_count":2},{"key":"Frontline Asset Strategies, LLC","doc_count":2},{"key":"Grain Technology, Inc.","doc_count":2},{"key":"Gurstel Law Firm, P.C.","doc_count":2},{"key":"HEAD MERCANTILE CO., INC.","doc_count":2},{"key":"Harpeth Financial Services, LLC","doc_count":2},{"key":"Harris & Harris, Ltd.","doc_count":2},{"key":"Hayt Hayt & Landau, P.L. (FL)","doc_count":2},{"key":"Hiday & Ricke, P.A.","doc_count":2},{"key":"Hillcrest Davidson & Associates","doc_count":2},{"key":"InDebted Corporation","doc_count":2},{"key":"January Technologies, Inc","doc_count":2},{"key":"Javitch, Block & Rathbone LLC","doc_count":2},{"key":"Jon Barry and Associates, Inc.","doc_count":2},{"key":"King of Credit Financial, Inc","doc_count":2},{"key":"Kingston Data & Credit International Inc.","doc_count":2},{"key":"Knight Adjustment Bureau","doc_count":2},{"key":"Kohn Law Firm S.C.","doc_count":2},{"key":"LAKEVIEW LOAN SERVICING, LLC","doc_count":2},{"key":"Leafy Financial, LLC","doc_count":2},{"key":"Lending Club Corp","doc_count":2},{"key":"Lendmark Financial Services","doc_count":2},{"key":"LoanCare, LLC","doc_count":2},{"key":"MORGAN STANLEY & CO. LLC","doc_count":2},{"key":"Malen & Associates, p.c.","doc_count":2},{"key":"Medical Business Bureau","doc_count":2},{"key":"Medical Data Systems, Inc.","doc_count":2},{"key":"Meridian Financial Services, Inc.","doc_count":2},{"key":"National Principal Group, LLC","doc_count":2},{"key":"OLIPHANT FINANCIAL, LLC","doc_count":2},{"key":"One Technologies, LP","doc_count":2},{"key":"PINNACLE FINANCIAL PARTNERS, INC.","doc_count":2},{"key":"PLANET HOME LENDING, LLC","doc_count":2},{"key":"Paramount Recovery Systems, L.P.","doc_count":2},{"key":"Penn Credit Corporation","doc_count":2},{"key":"Perfection Collection","doc_count":2},{"key":"Perpay, Inc.","doc_count":2},{"key":"Phoenix Financial Services LLC","doc_count":2},{"key":"Pinnacle Credit Services, LLC","doc_count":2},{"key":"Pollack & Rosen, P.A.","doc_count":2},{"key":"Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch","doc_count":2},{"key":"Professional Debt Mediation, Inc.","doc_count":2},{"key":"R.M. Galicia, Inc.","doc_count":2},{"key":"Rausch Sturm LLP","doc_count":2},{"key":"Rodenburg LLP","doc_count":2},{"key":"Rosebud Economic Development Corporation","doc_count":2},{"key":"Rubin & Rothman, LLC","doc_count":2},{"key":"Self Lender Inc","doc_count":2},{"key":"Servicing Solutions, LLC","doc_count":2},{"key":"Simon's Agency, Inc.","doc_count":2},{"key":"States Recovery Systems, Inc.","doc_count":2},{"key":"Strategic Alliances, Inc.","doc_count":2},{"key":"Suttell, Hammer & White, P.S","doc_count":2},{"key":"TIDEWATER FINANCE COMPANY, INC.","doc_count":2},{"key":"Tate and Kirlin Assoc","doc_count":2},{"key":"Tesla, Inc.","doc_count":2},{"key":"The CMI Group, Inc.","doc_count":2},{"key":"The Law Offices of Mitchell D. Bluhm & Associates","doc_count":2},{"key":"Tower Loan of Mississippi, Inc.","doc_count":2},{"key":"ULRS, Inc.","doc_count":2},{"key":"UNITED BANKSHARES, INC.","doc_count":2},{"key":"URS Holding, LLC","doc_count":2},{"key":"Universal Recovery Corporation","doc_count":2},{"key":"Uplift, Inc","doc_count":2},{"key":"WESTERN UNION COMPANY, THE","doc_count":2},{"key":"WLCC","doc_count":2},{"key":"WSFS FINANCIAL CORPORATION","doc_count":2},{"key":"Webcollex, LLC","doc_count":2},{"key":"Williams & Fudge, Inc","doc_count":2},{"key":"2288984 Ontario Inc.","doc_count":1},{"key":"A.R.M. Solutions, Inc.","doc_count":1},{"key":"AD Capital LLC","doc_count":1},{"key":"ADIR INTERNATIONAL LLC","doc_count":1},{"key":"ADP, LLC","doc_count":1},{"key":"ADS Resolve LLC","doc_count":1},{"key":"AMCOL Systems, Inc.","doc_count":1},{"key":"AMERICA FIRST FEDERAL CREDIT UNION","doc_count":1},{"key":"AMERICAN FINANCING CORPORATION","doc_count":1},{"key":"AMERICAN HONDA FINANCE CORP","doc_count":1},{"key":"ASSOCIATED BANC-CORP","doc_count":1},{"key":"ASTA FUNDING INC.","doc_count":1},{"key":"Absolute Recovery Services, LLC","doc_count":1},{"key":"Academy Mortgage Corporation","doc_count":1},{"key":"Account Discovery Systems, LLC","doc_count":1},{"key":"Accounts Receivable Inc.","doc_count":1},{"key":"Acquired Assets, Ltd.","doc_count":1},{"key":"Admin Recovery, LLC","doc_count":1},{"key":"Affiliates Management Company","doc_count":1},{"key":"Afterpay US Services, LLC","doc_count":1},{"key":"Aldridge PIte Haan, LLP","doc_count":1},{"key":"Alisa Katz Campbell, P.C.","doc_count":1},{"key":"All Debt Solutions Inc. dba: 1st Class Agency","doc_count":1},{"key":"Alliant Capital Management LLC","doc_count":1},{"key":"Alorica Inc.","doc_count":1},{"key":"Alpha Recovery Corp","doc_count":1},{"key":"AmerAssist A/R Solutions, Inc.","doc_count":1},{"key":"AmeriHome Mortgage Company, LLC","doc_count":1},{"key":"American Coradius International LLC","doc_count":1},{"key":"Andreu, Palma & Andreu, PL","doc_count":1},{"key":"Apex Advising LLC DBA Apex Credit Fix","doc_count":1},{"key":"Applied Business Services, Inc.","doc_count":1},{"key":"Armada Corp.","doc_count":1},{"key":"Asset Management Outsourcing, Inc.","doc_count":1},{"key":"Atlantic Recovery Solutions LLC","doc_count":1},{"key":"Auto Credit of Virginia Inc.","doc_count":1},{"key":"Auto Trakk, LLC","doc_count":1},{"key":"Ava Finance, Inc","doc_count":1},{"key":"BANCORPSOUTH BANK","doc_count":1},{"key":"BB&T CORPORATION","doc_count":1},{"key":"BILL.COM, LLC","doc_count":1},{"key":"BMW Financial Services NA, LLC","doc_count":1},{"key":"BYL Collection Services","doc_count":1},{"key":"BYS, LLC. d/b/a Boost Your Score","doc_count":1},{"key":"Berlin-Wheeler, Inc. (Kansas)","doc_count":1},{"key":"Better Mortgage, Inc.","doc_count":1},{"key":"BetterNOI, LLC","doc_count":1},{"key":"Betterment LLC","doc_count":1},{"key":"BlueChip Financial","doc_count":1},{"key":"Bounce AI, Inc.","doc_count":1},{"key":"Braviant Holdings, LLC","doc_count":1},{"key":"Bright Capital Inc","doc_count":1},{"key":"Brock & Scott, PLLC","doc_count":1},{"key":"Brown and Joseph, Ltd","doc_count":1},{"key":"Byrider Franchising, LLC","doc_count":1},{"key":"C & M Associates Group, Inc.","doc_count":1},{"key":"CALM, Inc.","doc_count":1},{"key":"CB1, Inc.","doc_count":1},{"key":"CENTRAL BANCOMPANY, INC","doc_count":1},{"key":"CFM Group LLC","doc_count":1},{"key":"CHECK INTO CASH INC.","doc_count":1},{"key":"CHECKredi of Kentucky, LLC","doc_count":1},{"key":"COAST 2 COAST FUNDING GROUP","doc_count":1},{"key":"COMMUNITY CHOICE FINANCIAL, INC.","doc_count":1},{"key":"CONGRESS COLLECTION CORP","doc_count":1},{"key":"CRA Collections, Inc","doc_count":1},{"key":"CRCO","doc_count":1},{"key":"CRED Technologies dba cred.ai","doc_count":1},{"key":"CREDICO. INC","doc_count":1},{"key":"CUSTOMERS BANCORP, INC","doc_count":1},{"key":"Capital Accounts, LLC","doc_count":1},{"key":"Capital Core Advisors LLC","doc_count":1},{"key":"CarMax, Inc.","doc_count":1},{"key":"Carter-Young, Inc.","doc_count":1},{"key":"Carvana Group, LLC","doc_count":1},{"key":"Chainlink Services LLC","doc_count":1},{"key":"Collection Bureau of Fort Walton Beach, Inc","doc_count":1},{"key":"Collection Bureau of the Hudson Valley, Inc.","doc_count":1},{"key":"Collection Consultants of California","doc_count":1},{"key":"Collection Professionals, Inc.","doc_count":1},{"key":"Collection Receivables, Inc.","doc_count":1},{"key":"College Ave Student Loan Servicing, LLC","doc_count":1},{"key":"Collins Asset Group, LLC","doc_count":1},{"key":"Commercial Acceptance Company","doc_count":1},{"key":"Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)","doc_count":1},{"key":"Concorde Auto Management, LLC  DBA  Concorde Auto Acceptance","doc_count":1},{"key":"Consolidated Recovery Group, LLC","doc_count":1},{"key":"Consumer Adjustment Company Incorporated","doc_count":1},{"key":"Consumer Legal Group, P.C.","doc_count":1},{"key":"Consumer Shield","doc_count":1},{"key":"Cooling & Winter LLC","doc_count":1},{"key":"Couch Conville & Blitt LLC","doc_count":1},{"key":"CredHub, Inc","doc_count":1},{"key":"Credible Labs Inc.","doc_count":1},{"key":"Credit Bureau Data, Inc.","doc_count":1},{"key":"Credit Central Holdings, LLC","doc_count":1},{"key":"Credit Fresh Holdings Inc","doc_count":1},{"key":"Credit International Corporation","doc_count":1},{"key":"Credit Management Control, Inc.","doc_count":1},{"key":"Credit Supreme LLC","doc_count":1},{"key":"Credit Wellness LLC","doc_count":1},{"key":"Creditors Bureau Associates","doc_count":1},{"key":"Creditrepair.com, Inc.","doc_count":1},{"key":"D&A Services, LLC","doc_count":1},{"key":"DCN Holdings Inc.","doc_count":1},{"key":"DFC Global Corp.","doc_count":1},{"key":"DSR HOLDINGS GROUP, LLC","doc_count":1},{"key":"Data Mortgage Inc.","doc_count":1},{"key":"Dave Operating, LLC","doc_count":1},{"key":"Debt Co LLC","doc_count":1},{"key":"Debt Collectors International, Inc.","doc_count":1},{"key":"Direct Recovery Services, LLC","doc_count":1},{"key":"Ditech Financial LLC","doc_count":1},{"key":"Diversified Acceptance Corporation","doc_count":1},{"key":"Dovenmuehle Mortgage, Inc.","doc_count":1},{"key":"DriveTime","doc_count":1},{"key":"Dyck-O'Neal, Inc.","doc_count":1},{"key":"E Mortgage Capital, Inc.","doc_count":1},{"key":"ECMC GROUP, INC.","doc_count":1},{"key":"EXPERT GLOBAL SOLUTIONS, INC.","doc_count":1},{"key":"Eagle Accounts Group, Inc.","doc_count":1},{"key":"Echelon Financial, Inc.","doc_count":1},{"key":"EdFinancial Services","doc_count":1},{"key":"Elite Debt Brokers","doc_count":1},{"key":"Elite Legal Practice PC","doc_count":1},{"key":"Empowerment Ventures, LLC","doc_count":1},{"key":"Esser, James & Associates","doc_count":1},{"key":"Express Collections, Inc.","doc_count":1},{"key":"Express Recovery Services, Inc.","doc_count":1},{"key":"Exto Inc.","doc_count":1},{"key":"F.H. Cann & Associates, Inc.","doc_count":1},{"key":"FEDChex Recovery, LLC","doc_count":1},{"key":"FIRST FINANCIAL BANKSHARES, INC.","doc_count":1},{"key":"FIRST INTERSTATE BANCSYSTEM, INC.","doc_count":1},{"key":"FIRST NATIONAL BANK OF PENNSYLVANIA","doc_count":1},{"key":"FIRST UNITED BANK AND TRUST COMPANY","doc_count":1},{"key":"FULTON FINANCIAL CORPORATION","doc_count":1},{"key":"Federal Pacific Credit Company, LLC","doc_count":1},{"key":"Financial Accounts Service Team Inc.","doc_count":1},{"key":"Financial Assistance Inc","doc_count":1},{"key":"Financial Credit Network Inc","doc_count":1},{"key":"Financial Data Systems","doc_count":1},{"key":"Financial Warranty LLC","doc_count":1},{"key":"First Financial Resources, Inc.","doc_count":1},{"key":"First Investors Servicing Corporation, Atlanta, GA Branch","doc_count":1},{"key":"FirstPoint Collection Resources","doc_count":1},{"key":"Flexible Finance, Inc.","doc_count":1},{"key":"Focus Holding Company","doc_count":1},{"key":"Forest Recovery Services LLC","doc_count":1},{"key":"GB Collects, LLC","doc_count":1},{"key":"GLA Collection Company, Inc.","doc_count":1},{"key":"GOLD KEY CREDIT, INC.","doc_count":1},{"key":"GOLDEN 1 CREDIT UNION, THE","doc_count":1},{"key":"GUARANTEED RATE INC.","doc_count":1},{"key":"Galaxy Capital Acquisitions, LLC","doc_count":1},{"key":"Glacier Bancorp Inc.","doc_count":1},{"key":"Glass Mountain Capital, LLC","doc_count":1},{"key":"Global Credit & Collection Corporation","doc_count":1},{"key":"Global Lending Services LLC","doc_count":1},{"key":"Global Processing Services, LLC","doc_count":1},{"key":"Globe Acceptance, Inc.","doc_count":1},{"key":"Goal Structured Solutions, LLC","doc_count":1},{"key":"Golden State Collections LLC","doc_count":1},{"key":"Grant Mercantile Agency","doc_count":1},{"key":"Green Square Company LLC.","doc_count":1},{"key":"Grow Credit Inc","doc_count":1},{"key":"Guglielmo and Associates","doc_count":1},{"key":"Guild Holdings Company","doc_count":1},{"key":"HARRIS, KLEIN ASSOCIATIES, INC.","doc_count":1},{"key":"HF Holdings","doc_count":1},{"key":"HOMESTAR FINANCIAL CORPORATION","doc_count":1},{"key":"HOVG, LLC","doc_count":1},{"key":"Happy Money, Inc.","doc_count":1},{"key":"Helvey & Associates, Inc., Warsaw, IN Branch","doc_count":1},{"key":"Herbert P. Sears Co., Inc.","doc_count":1},{"key":"Home Credit Corp. Inc.","doc_count":1},{"key":"Hosto & Buchan, PLLC","doc_count":1},{"key":"INDUSTRIAL AND COMMERCIAL BANK OF CHINA (USA), NATIONAL ASSOCIATION","doc_count":1},{"key":"Idaho Housing And Finance Association","doc_count":1},{"key":"Independent Savings Plan Co.","doc_count":1},{"key":"Innovis","doc_count":1},{"key":"Insikt, Inc.","doc_count":1},{"key":"Interstate Recovery Service, Inc.","doc_count":1},{"key":"InvestiNet LLC","doc_count":1},{"key":"Investigation & Recovery Assoc. LLC","doc_count":1},{"key":"Io, Inc.","doc_count":1},{"key":"J J Marshall & Associates, Inc","doc_count":1},{"key":"JNR Adjustment Company, Inc","doc_count":1},{"key":"KILOWATT FINANCIAL, LLC, A SPRUCE FINANCE COMPANY","doc_count":1},{"key":"KLS Financial Services, Inc","doc_count":1},{"key":"Kelsting Group, Inc.","doc_count":1},{"key":"KeyBridge Medical Revenue Management","doc_count":1},{"key":"Keynote Consulting, Inc.","doc_count":1},{"key":"Kirschenbaum & Phillips P.C","doc_count":1},{"key":"Klima, Peters & Daly, P.A.","doc_count":1},{"key":"LJ Ross Associates","doc_count":1},{"key":"LPSG","doc_count":1},{"key":"LT17 Services LLC","doc_count":1},{"key":"Law Office of Harris & Zide","doc_count":1},{"key":"Law Offices Howard Lee Schiff, P.C.","doc_count":1},{"key":"Law Offices of Hayt, Hayt & Landau, LLC","doc_count":1},{"key":"Law Offices of Robert J. Colclough, III","doc_count":1},{"key":"Lefkoff, Rubin, Gleason & Russo, P.C.","doc_count":1},{"key":"Legal Action Bureau Inc","doc_count":1},{"key":"LendingPoint Holdings LLC","doc_count":1},{"key":"Levy & Associates, LLC","doc_count":1},{"key":"Lexington Capital Holdings LTD","doc_count":1},{"key":"Liberate Debt, Inc. 9156","doc_count":1},{"key":"Liberty Home Mortgage Corporation","doc_count":1},{"key":"Lien Receivables LLC","doc_count":1},{"key":"Local Data Recovery, LLC","doc_count":1},{"key":"Louisiana Recovery Services Inc.","doc_count":1},{"key":"Love, Beal & Nixon, P.C.","doc_count":1},{"key":"M.A.R.S., Inc.","doc_count":1},{"key":"MAJR Financial Corp","doc_count":1},{"key":"MCU Holdings, LLC","doc_count":1},{"key":"MERCANTILE ADJUSTMENT BUREAU, LLC","doc_count":1},{"key":"MIDFIRST BANK","doc_count":1},{"key":"MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC","doc_count":1},{"key":"MOUNTAIN AMERICA FEDERAL CREDIT UNION","doc_count":1},{"key":"MRS BPO, LLC","doc_count":1},{"key":"MS SERVICES LLC","doc_count":1},{"key":"Machol & Johannes, LLC","doc_count":1},{"key":"Malcolm S. Gerald and Associates, Inc.","doc_count":1},{"key":"Mandarich Law Group, LLP","doc_count":1},{"key":"McCalla Raymer Leibert Pierce, LLC","doc_count":1},{"key":"McKenzie Paul & Associates","doc_count":1},{"key":"Meade & Associates, Inc.","doc_count":1},{"key":"Medical Society Business Services, Inc.","doc_count":1},{"key":"Mercedes Benz Financial Services","doc_count":1},{"key":"Merchants Credit Corporation","doc_count":1},{"key":"Merchants and Medical Credit Corporation, Inc.","doc_count":1},{"key":"Meta Payments Inc.","doc_count":1},{"key":"MicroBilt / PRBC (formerly CL Verify)","doc_count":1},{"key":"Midwest Fidelity Services, LLC","doc_count":1},{"key":"Midwest Recovery Systems","doc_count":1},{"key":"Miller, Stark, Klein and Associates","doc_count":1},{"key":"Modern Adjustment Bureau","doc_count":1},{"key":"Mortgage Research Center, LLC","doc_count":1},{"key":"Moss Law Firm, P.C.","doc_count":1},{"key":"N.A.R., Inc.","doc_count":1},{"key":"NATIONSTAR MORTGAGE LLC","doc_count":1},{"key":"NEU Money, Inc.","doc_count":1},{"key":"NEW YORK COMMUNITY BANCORP INC","doc_count":1},{"key":"National Account Systems of Omaha, LLC","doc_count":1},{"key":"National Check Resolution Inc.","doc_count":1},{"key":"National Collection Systems, Inc.","doc_count":1},{"key":"National Consumer Telecom & Utilities Exchange, Inc.","doc_count":1},{"key":"National Management Recovery Corp. (NMRC)","doc_count":1},{"key":"National Medical Administrators, Inc","doc_count":1},{"key":"Nationwide Capital Services, LLC","doc_count":1},{"key":"Nationwide Recovery Systems, Ltd","doc_count":1},{"key":"Nelson Cruz & Associates LLC","doc_count":1},{"key":"Nelson and Kennard, LLP","doc_count":1},{"key":"Nevada Credico, Inc.","doc_count":1},{"key":"Newport Intermediate Inc.","doc_count":1},{"key":"North American Credit Services","doc_count":1},{"key":"Northstar Location Services, LLC","doc_count":1},{"key":"Nudelman, Klemm & Golub, P.C.","doc_count":1},{"key":"O&L LAW GROUP, P.L.","doc_count":1},{"key":"OLD NATIONAL BANCORP","doc_count":1},{"key":"OPTUM BANK, INC.","doc_count":1},{"key":"Ocwen Financial Corporation","doc_count":1},{"key":"Operating Partners Co., LLC","doc_count":1},{"key":"Opportunity Financial, LLC","doc_count":1},{"key":"Oquirrh Mountain Law Group, P.C.","doc_count":1},{"key":"Overton, Russell, Doerr and Donovan, LLP","doc_count":1},{"key":"PACIFIC PREMIER BANCORP, INC.","doc_count":1},{"key":"PARAMOUNT RESIDENTIAL MORTGAGE GROUP","doc_count":1},{"key":"PATRICK A. CAREY, P.A.","doc_count":1},{"key":"PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION","doc_count":1},{"key":"PERSIAN ACCEPTANCE CORP","doc_count":1},{"key":"PINNACLE RECOVERY, INC.","doc_count":1},{"key":"PLS GROUP, INC","doc_count":1},{"key":"PREFERRED CREDIT INC","doc_count":1},{"key":"PROSPERITY BANCSHARES, INC.","doc_count":1},{"key":"Pacific Collections","doc_count":1},{"key":"Partners Financial Services Inc","doc_count":1},{"key":"PatientFi, Inc.","doc_count":1},{"key":"Pendrick Capital Partners","doc_count":1},{"key":"Pendrick Capital Partners Holding, LLC","doc_count":1},{"key":"Phillips & Cohen Associates, Ltd.","doc_count":1},{"key":"Plastiq Inc.","doc_count":1},{"key":"Platinum Holdings Group, LLC","doc_count":1},{"key":"Possible Financial Inc","doc_count":1},{"key":"Pressler & Pressler, LLP","doc_count":1},{"key":"Prince Parker & Associates","doc_count":1},{"key":"Professional Finance Company, Inc.","doc_count":1},{"key":"Prog Holdings, Inc.","doc_count":1},{"key":"Progrexion Holdings, Inc.","doc_count":1},{"key":"Quality Recovery Services, Inc.","doc_count":1},{"key":"RAB, INC.","doc_count":1},{"key":"RC Willey","doc_count":1},{"key":"RENASANT CORPORATION","doc_count":1},{"key":"RS Clark and Associates, Inc.","doc_count":1},{"key":"RSH & Associates, LLC","doc_count":1},{"key":"RUSHMORE LOAN MANAGEMENT SERVICES LLC","doc_count":1},{"key":"Rausch, Sturm, Israel, Enerson & Hornik, LLP","doc_count":1},{"key":"Ray Klein, Inc.","doc_count":1},{"key":"Receivable Recovery Services, LLC","doc_count":1},{"key":"Receivables Management Corporation","doc_count":1},{"key":"Receivables Management Partners, LLC","doc_count":1},{"key":"Recovery One, LLC","doc_count":1},{"key":"ResidentCollect, Inc.","doc_count":1},{"key":"Results Unlimited, Inc.","doc_count":1},{"key":"Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch","doc_count":1},{"key":"Revolut Technologies Inc.","doc_count":1},{"key":"Richard A. Weidel Corporation","doc_count":1},{"key":"Richard Stone & Associates","doc_count":1},{"key":"Risecredit, LLC","doc_count":1},{"key":"River Ridge Financial Solutions, LLC","doc_count":1},{"key":"Roberts Markel Weinberg Butler Hailey PC","doc_count":1},{"key":"Robinson & Associates","doc_count":1},{"key":"Round Two Recovery","doc_count":1},{"key":"Rozlin Financial Group, Inc.","doc_count":1},{"key":"SACOR FINANCIAL, INC","doc_count":1},{"key":"SAN DIEGO COUNTY CREDIT UNION","doc_count":1},{"key":"SCA Collections, Inc.","doc_count":1},{"key":"SCHOOLSFIRST FEDERAL CREDIT UNION","doc_count":1},{"key":"SECURITY FINANCE CORP","doc_count":1},{"key":"SELECT PORTFOLIO SERVICING, INC.","doc_count":1},{"key":"SG and Associates","doc_count":1},{"key":"SIMMONS FIRST NATIONAL CORPORATION","doc_count":1},{"key":"SLM CORPORATION","doc_count":1},{"key":"SQUARETWO FINANCIAL CORPORATION","doc_count":1},{"key":"SUMMIT FUNDING, INC.","doc_count":1},{"key":"SUNCOAST CREDIT UNION","doc_count":1},{"key":"Saint Services LLC","doc_count":1},{"key":"Scott Fetzer Financial Group Inc.","doc_count":1},{"key":"Seed Consulting, LLC","doc_count":1},{"key":"Selip & Stylianou, LLP","doc_count":1},{"key":"Senex Services Corp.","doc_count":1},{"key":"Service Finance Holdings, LLC","doc_count":1},{"key":"ShoulderTap Technologies, Inc. d/b/a Fizz","doc_count":1},{"key":"Signature Bank (NY)","doc_count":1},{"key":"Skagit Bonded Collectors, LLC","doc_count":1},{"key":"Skopos Financial, LLC","doc_count":1},{"key":"Sky Blue Financial Services, Inc.","doc_count":1},{"key":"Smith Debnam Narron Drake Saintsing & Myers LLP","doc_count":1},{"key":"SoLo Funds Inc.","doc_count":1},{"key":"Solar Mosaic LLC","doc_count":1},{"key":"South Carolina Student Loan Corp","doc_count":1},{"key":"Southern Auto Finance Co","doc_count":1},{"key":"Southwest Business Corporation","doc_count":1},{"key":"Southwest Collection Services, LLC","doc_count":1},{"key":"Spina & Lavelle, P.C.","doc_count":1},{"key":"Sprunger Law Office, LLC","doc_count":1},{"key":"Sterling Credit Corp.","doc_count":1},{"key":"Summit Horizon Financial Services","doc_count":1},{"key":"Sunbit, Inc.","doc_count":1},{"key":"Supreme Lending","doc_count":1},{"key":"TOPA EQUITIES","doc_count":1},{"key":"TRUSTMARK CORPORATION","doc_count":1},{"key":"Terrill Outsourcing Group","doc_count":1},{"key":"Thaxton Investment Corporation","doc_count":1},{"key":"The Collection Analyst Incorporated","doc_count":1},{"key":"The Law Offices of Frederic I. Weinberg & Associates, P.C.","doc_count":1},{"key":"Thrive National Corporation","doc_count":1},{"key":"Total Customer Service, Inc.","doc_count":1},{"key":"Transfinancial Companies, Inc","doc_count":1},{"key":"Transform Credit Inc.","doc_count":1},{"key":"Trustly, Inc.","doc_count":1},{"key":"U.S. Collections West, Inc.","doc_count":1},{"key":"USI Solutions Inc.","doc_count":1},{"key":"Unifin Inc.","doc_count":1},{"key":"United Credit Education Services","doc_count":1},{"key":"United Funding Logistics, LLC","doc_count":1},{"key":"United Revenue Corporation","doc_count":1},{"key":"Universal Account Servicing, LLC","doc_count":1},{"key":"Universal Capital Services, Inc.","doc_count":1},{"key":"V and H Portfolio","doc_count":1},{"key":"Valley Credit Service, Inc. (OR)","doc_count":1},{"key":"Vinci Law Office, LLC","doc_count":1},{"key":"Vital Solutions, Inc.","doc_count":1},{"key":"WAFD BANK","doc_count":1},{"key":"WAKEFIELD & ASSOCIATES, INC.","doc_count":1},{"key":"Walter Lee & Associates, LLC","doc_count":1},{"key":"Waterfall Revenue Group","doc_count":1},{"key":"Weinman Acquisition Group","doc_count":1},{"key":"Westcreek Financial","doc_count":1},{"key":"Westview Financial Services VA, LLC","doc_count":1},{"key":"White Jacobs & Associates","doc_count":1},{"key":"Wilber and Associates, P.C.","doc_count":1},{"key":"World Acceptance Corporation","doc_count":1},{"key":"World Omni Financial Corp.","doc_count":1},{"key":"WorldRemit Corp.","doc_count":1},{"key":"Zakheim Law Group, P.A.","doc_count":1},{"key":"Zip Co US Inc.","doc_count":1},{"key":"eMoneyUSA Holdings, LLC","doc_count":1},{"key":"iFreedom Direct Corporation","doc_count":1}]}},"state":{"doc_count":16647,"state":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"CA","doc_count":2010},{"key":"IL","doc_count":1631},{"key":"FL","doc_count":1439},{"key":"TX","doc_count":1382},{"key":"GA","doc_count":1078},{"key":"NY","doc_count":821},{"key":"PA","doc_count":656},{"key":"NJ","doc_count":571},{"key":"MO","doc_count":531},{"key":"NC","doc_count":524},{"key":"VA","doc_count":481},{"key":"MI","doc_count":478},{"key":"OH","doc_count":391},{"key":"MD","doc_count":352},{"key":"AZ","doc_count":331},{"key":"CO","doc_count":277},{"key":"NV","doc_count":257},{"key":"TN","doc_count":240},{"key":"MA","doc_count":239},{"key":"WA","doc_count":226},{"key":"IN","doc_count":212},{"key":"SC","doc_count":207},{"key":"WI","doc_count":195},{"key":"MN","doc_count":182},{"key":"AL","doc_count":169},{"key":"LA","doc_count":166},{"key":"OR","doc_count":141},{"key":"CT","doc_count":128},{"key":"MS","doc_count":104},{"key":"OK","doc_count":101},{"key":"UT","doc_count":101},{"key":"KY","doc_count":100},{"key":"AR","doc_count":82},{"key":"HI","doc_count":82},{"key":"DC","doc_count":69},{"key":"KS","doc_count":67},{"key":"DE","doc_count":66},{"key":"IA","doc_count":64},{"key":"NM","doc_count":58},{"key":"NE","doc_count":54},{"key":"ME","doc_count":47},{"key":"ID","doc_count":44},{"key":"NH","doc_count":44},{"key":"RI","doc_count":41},{"key":"WV","doc_count":30},{"key":"MT","doc_count":28},{"key":"PR","doc_count":19},{"key":"ND","doc_count":16},{"key":"SD","doc_count":15},{"key":"AK","doc_count":14},{"key":"VT","doc_count":13},{"key":"AE","doc_count":9},{"key":"WY","doc_count":9},{"key":"AP","doc_count":8},{"key":"GU","doc_count":3},{"key":"VI","doc_count":2},{"key":"MP","doc_count":1},{"key":"UNITED STATES MINOR OUTLYING ISLANDS","doc_count":1}]}},"company_public_response":{"doc_count":16647,"company_public_response":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","doc_count":7447},{"key":"Company believes it acted appropriately as authorized by contract or law","doc_count":418},{"key":"Company chooses not to provide a public response","doc_count":109},{"key":"Company believes complaint caused principally by actions of third party outside the control or direction of the company","doc_count":27},{"key":"Company believes the complaint is the result of a misunderstanding","doc_count":19},{"key":"Company believes complaint is the result of an isolated error","doc_count":17},{"key":"Company disputes the facts presented in the complaint","doc_count":17},{"key":"Company believes complaint represents an opportunity for improvement to better serve consumers","doc_count":11},{"key":"Company believes the complaint provided an opportunity to answer consumer's questions","doc_count":9},{"key":"Company can't verify or dispute the facts in the complaint","doc_count":7}]}},"tags":{"doc_count":16647,"tags":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Servicemember","doc_count":1569},{"key":"Older American","doc_count":1089},{"key":"Older American, Servicemember","doc_count":304}]}}},"_meta":{"license":"CC0","last_updated":"2026-07-15T12:00:00-05:00","last_indexed":"2026-07-15T12:00:00-05:00","total_record_count":16469162,"is_data_stale":false,"has_data_issue":false,"break_points":{"2":[12.04369,"8307971"],"3":[11.883318,"4377831"],"4":[11.714768,"6429533"],"5":[11.6297245,"2276129"],"6":[11.532147,"18239372"],"7":[11.442864,"1413435"],"8":[11.367728,"3824841"]}}}