{"took":131,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":3,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"8689275","_score":16.427229,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am writing to submit a formal complaint against TransUnion for recurrent technical issues that have effectively barred me from accessing my credit report online. My attempts to access my report on AnnualCreditReport.com and directly through TransUnion.com have been met with persistent technical errors. The screenshots attached herein evidence these failures. \n\nDespite repeated calls to TransUnion on XX/XX/year>, my problems remain unresolved. During my initial call aXXXX XXXX XXXX MST, I was uncomfortably solicited for my full social security number by a representative at an offshore call center. I was assured the issue would be addressed within an hour, but that promise was not kept. Subsequent calls at XXXXXXXX XXXX MST and XXXXXXXX XXXX MST yielded no tangible results, with the latter escalating to a supervisor who acknowledged a technical fault but offered no resolution. \n\nAs of today, XX/XX/year>, my access remains unjustly restricted. TransUnion 's alternative of mailing hard copies is not only environmentally damaging but also impractical and belated, infringing on my ability to promptly and effectively dispute inaccuracies as mandated by the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681. The Consumer Financial Protection Bureau ( CFPB ) upholds that consumer reporting agencies must maintain \" reasonable procedures '' for public access to these reports, an obligation TransUnion is failing to meet. \n\nThe difficulties I am enduring with TransUnion not only flout the FCRA but also undercut my consumer rights. I demand an expeditious and permanent solution to the online access issue, and a reassessment of TransUnion 's privacy protocols concerning sensitive personal information. \n\nI trust the CFPB will take my grievance seriously and ensure compliance with the applicable laws to protect consumer rights. \n\nI wish for somebody to review these monitored phone calls. I called form my phone number which is XXXX. \n\nThank you for your attention to this urgent matter.","date_sent_to_company":"2024-04-05T03:35:31.000Z","issue":"Unable to get your credit report or credit score","sub_product":"Credit reporting","zip_code":"80206","tags":null,"has_narrative":true,"complaint_id":"8689275","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-04-05T03:25:45.000Z","state":"CO","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem getting your free annual credit report"},"highlight":{"complaint_what_happened":["TransUnion 's alternative of mailing hard copies is not only <em>environmentally</em> damaging but also impractical and belated, infringing on my ability to promptly and effectively <em>dispute</em> inaccuracies as mandated by the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681. The Consumer <em>Financial</em> Protection Bureau ( CFPB ) upholds that consumer reporting agencies must maintain \" reasonable procedures '' for public access to these reports, an obligation TransUnion is failing to meet."]},"sort":[16.427229,"8689275"]},{"_index":"complaint-public-v1","_id":"6503172","_score":9.411253,"_source":{"product":"Checking or savings account","complaint_what_happened":"I am writing to you regarding delays in full reimbursement of funds stolen from XXXXXXXX XXXX XXXX at JP Morgan Chase Bank. XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( certificate of filing number XXXX ) and also registered with the XXXX XXXX XXXX as a XXXX tax exempt organization ( XXXX XXXX ). XXXXXXXX XXXX XXXX focuses on XXXX XXXX XXXX XXXX XXXX XXXX, with XXXX to XXXXXXXX XXXX internships for students attending XXXX XXXX. Some of our key projects include a {$41000.00} XXXX XXXX XXXX  ( with ongoing maintenance and upgrades ) at XXXX XXXX XXXX, which provides free medical care to needy patients in rural area of XXXX XXXX in XXXX, as well as {$15000.00} on a XXXX XXXX XXXX at XXXX XXXX XXXX XXXX. When XXXX hit, we also raised {$5900.00} to purchase and distribute PPE to doctors and nurses working in hospitals XXXX. Currently, we are working on our XXXX community solar project with XXXX XXXX, while also developing single family scale projects for solar power and clean water, the latter by condensing water vapor in the air using solar energy at the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. All the professionals and interns working with XXXX receive no financial compensation so we can maximize spend on projects tackling XXXX basic issues - electricity, clean water and cleanliness/biowaste - in developing countries as part of protecting the environment and also provide social development in the form of hands-on practical training on real world projects. \n\nChronology of Events is as follows : XX/XX/XXXX. Email alert sent to XXXX XXXX XXXX XXXX at his email XXXX from JP Morgan Chase Bank NA ( henceforth referred to as Chase Bank ) regarding insufficient funds in XXXX, XXXX for business account ending in XXXX. \n\nXX/XX/XXXX. XXXX XXXX XXXX, XXXX XXXX and XXXX XXXX called Chase Business Customer Service about this issue. They transferred us to the Fraud Department. We advised the agent that {$24000.00} had been taken out of our business bank account ending in XXXX between XX/XX/XXXX and XX/XX/XXXX ( of this total, {$24000.00} was in the form of fraudulent transactions that cleared out our entire account balance on XX/XX/XXXX, plus another {$130.00} overdrawn amount before Chase bank froze the account for insufficient funds ). Chase bank also charged XXXX XXXX XXXX, an insufficient fund fee of {$34.00} on XX/XX/XXXX and XXXX XXXX XXXX  service fee on XX/XX/XXXX when our balance had fallen from the original {$24000.00} balance back on XX/XX/XXXX to {$360.00} on XX/XX/XXXX ). \n\nXX/XX/XXXX. XXXX XXXX XXXX, XXXX XXXX went to Chase Bank XXXX at XXXX XXXX XXXXXXXX XXXX to file a Disputed Transactions Questionnaire. Moreover, he opened a new bank account as the one ending in XXXX had been compromised. Moreover, the original bank account was also restricted with any credits being issued to the new bank account opened for XXXX and ending in XXXX. \n\nXX/XX/XXXX. XXXX XXXX, XXXX XXXX received email notification from Chase Bank that another Disputed Transaction Questionnaire needed to be filed for {$790.00} for XXXX transactions tied to XXXX XXXX  between XX/XX/XXXX and XX/XX/XXXX, and also {$0.00} for XXXX XXXX XXXX  dated XX/XX/XXXX. XXXX XXXX visited the Chase Branch in XXXXXXXX XXXX later that XXXX where the bank representative printed out the document with details of these transactions. However, as the banks fax machine was not working, XXXX went to another Chase Branch in XXXX a XXXX XXXX later and they were able to fax the Disputed Transaction Questionnaire. \n\nXX/XX/XXXX. Chase Bank also sent XXXX email notifications informing us that {$9300.00} had been temporarily credited to our account for our claim ending in XXXX. \n\nXX/XX/XXXX. XXXX XXXX called the Fraud Department at Chase Bank to follow up after the holiday break and was advised that the investigations had been completed by the Fraud Department and they could only refund some of the fraudulent transactions. The bank representative also suggested that XXXX could try and call some of the other financial institutions directly to see if they could return our money. This is clearly in violation of Code of Federal Regulations. The Fraud Department representative referred XXXX to Chases Corporate office at XXXX XXXX XXXX which created a new case number XXXX. \n\nXX/XX/XXXX. XXXX XXXX received voicemail from XXXX that the fraud case had been reopened and the investigation was ongoing. \n\nXX/XX/XXXX and XX/XX/XXXX. We received email notifications from Chase Bank stating that our XXXX claims XXXX and XXXX had been finalized. Simultaneously, our business bank account at Chase showed a balance of XXXX from XXXX credits of {$9300.00} and {$790.00}. This means {$13000.00} of money stolen from our business account at Chase Bank ending in XXXX via fraudulent transactions that occurred from XX/XX/XXXX through XX/XX/XXXX had still not been refunded. \n\nXX/XX/XXXX. XXXX XXXX received another voicemail from XXXX stating that the investigation ( case number XXXX ) was still ongoing. \n\nXX/XX/XXXX. XXXX received another call from XXXX who stated the investigation still needs a XXXX XXXX XXXX \n\nWe are a small non-profit, social and environmental organization and the delay in fully reimbursing money stolen from our business account is a crippling setback. This is all the more disconcerting given Chase Banks well publicized XXXX, XXXX and XXXX initiatives ( see https : //www.jpmorganchase.com/about/governance/esg ). We request your urgent assistance to bring this matter to a full and fair resolution. \n\nSincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX","date_sent_to_company":"2023-01-29T16:06:54.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Checking account","zip_code":"77406","tags":null,"has_narrative":true,"complaint_id":"6503172","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2023-01-29T15:54:59.000Z","state":"TX","company_public_response":null,"sub_issue":"Transaction was not authorized"},"highlight":{"complaint_what_happened":["XXXX received another call from XXXX who stated the investigation still needs a XXXX XXXX XXXX \n\nWe are a small non-profit, <em>social</em> and <em>environmental</em> organization and the delay in fully reimbursing money stolen from our business account is a crippling setback. This is all the more disconcerting given Chase Banks well publicized XXXX, XXXX and XXXX initiatives ( see https : //www.jpmorganchase.com/about/governance/esg )."]},"sort":[9.411253,"6503172"]},{"_index":"complaint-public-v1","_id":"8704825","_score":8.9969845,"_source":{"product":"Checking or savings account","complaint_what_happened":"Home Washington State Office of the Attorney General * Required Information Consumer information Last Name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Are you a member or former member of the U.S. Armed Forces, Guard, Reserves or a dependent? \nYes If English is not your first language, what is your first language? \nFor our statistics, please select your age group : About your complaint Business Name : Money lion Inc Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Web Site : MoneyLion XXXX List any additional businesses you are filing this complaint against and their contact information : XXXXXXXX XXXX XXXX XXXXXXXX Transaction date : XX/XX/XXXX Amount in dispute : {$1000.00} Please explain your complaint in detail : On XX/XX/XXXX money lion fraudulently opened a XXXX XXXX XXXX XXXX XXXX for {$1000.00} when I realized they had opened this account on XX/XX/XXXX I requested that this be closed it was closed and out of that {$1000.00} XXXX XXXX took back {$900.00} now money lion has been reporting on my credit bureaus that I owe a balance of {$250.00} which {$150.00} it's principal and the other {$100.00} is interest. Now how is that possible when I never even received any money from them. now money lion is reporting on XXXX that my last payment on this account was XX/XX/XXXX in the amount of {$47.00} but also is reporting that it was closed on XXXX XXXX XXXX. Stating that I made a payment after this account was closed but they're also reporting a past due amount of {$170.00} now how can they write {$150.00} off but say I'm {$170.00} past due on a closed charged off account secured how can I owe {$250.00} which is interest in principle on money that I never even received? Money lion refuses to close this account and stop charging me every month a membership fee of {$19.00}. XXXX XXXX  is trying to make me pay {$150.00} for principal and XXXX for Interest. XXXX money lion is reporting a past due amount of {$170.00} and {$150.00} was written off. And the last payment the reporting for XXXX is XX/XX/XXXX to XX/XX/XXXX. They are different last payments date closed and all three credit bureaus. How can XXXX be reporting the last payment was XX/XX/XXXX of XXXX but yet it was closed on XXXX there should be the same on all three credit bureaus I am providing documentation from money lion stating that I owe $ {$250.00} which XXXX principal and $ XXXXis interest on money that I never received. You can't have a past due amount on a charged off closed account File attachments You may upload up to 5 files with a total file size limit of XXXX megabytes. \nAccepted Document Types : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Declaration and Signature *By selecting YES below, I authorize the Washington State Attorney General 's Office to send a copy of my complaint to the party ( ies ) whom I have filed this complaint against in an effort to facilitate resolution of this matter. I authorize the party ( ies ) against whom I have filed this complaint against to communicate with and provide information related to my complaint to the Washington State Attorney General 's Office. \nBy selecting NO below, I acknowledge that the Attorney General 's Office will not contact the party ( ies ) named in my complaint and will not attempt to facilitate resolution of my complaint with the party ( ies ). My complaint will be kept by the Attorney General 's Office for informational purposes. \n\n\nYes I declare, under penalty of perjury under the laws of the State of Washington, that the information contained in this complaint is true and accurate, and that any documents attached are true and accurate copies of the originals. \n*First Name : *Last Name : *Declared this date : *City : *State : *Upon submission, a summary of your complaint will be sent to your email address. If you have spam filtering software, please adjust your settings to allow email from XXXX. \nBy submitting this consumer complaint, I understand that the Attorney General can not answer legal questions or give legal advice to me and can not act as my personal lawyer. I also understand that the Attorney General 's Office may refer my complaint to a more appropriate agency. \n\n\nNews Open News configuration options Media Contacts News Releases XXXX File Social Media Federal Cases Office Information Open Office Information configuration options About XXXX XXXX AGO Environmental Policies Mission , Vision & Values Contact Us Office Divisions Office Locations Annual Reports Budget History Washington 's Attorneys General - Past and Present Roles of the Office Task Forces FAQs Procurements & Contracts Technology Privacy Notice Rulemaking Activity Tribal Consent & Con Serve The People Open Serve The People configuration options Economic Justice & Consumer Protection Safeguarding Consumers Antitrust/Unfair Trade Practices Medicaid Fraud Control Lemon Law Protecting Ratepayers - Public Counsel Protecting Youth Protecting Seniors Outreach Services Social Justice & Civil Rights Civil Rights Division Environmental Protection Division  XXXX XXXX Veteran  and Military Resources Campaign Finance Law Enforcement Criminal Justice & Public Safety Crime & Safety Criminal Justice XXXX XXXX Predators Homicide Investigation Tracking System ( HITS ) Financial Crimes Unit Firearms Initiatives Open Initiatives configuration options Open Government XXXX XXXX Civil Rights Division Environmental Justice XXXX XXXX XXXX XXXX Kit Initiative Combating Dark Money/Campaign Finance Unit Opioid Epidemic Veterans Advocacy 2023 Legislative Agenda Student Loans/Debt Adjustment and Collection Immigration Services Fraud Vulnerable Adult Abuse Robocall and Telemarketing Scams Federal Litigation Resources Open Resources configuration options Consumer Scam Alerts File a Complaint Executive Ethics Board Sign up for Newsletter Emails Avoiding Unconstitutional Taking Publications & Reports Student Loan Survival Guide Veteran and Military Resources Civil Rights Resource Guide Immigration Guidance Open Government Resource Manual Data Breach Report Keep Washington Working Act FAQ for Law Enforcement AG Opinions Open AG Opinions configuration options Opinions by Year Opinions by Topic Opinion Requests Employment Open Employment configuration options Experience Excellence Employee Testimonials Attorneys & Law Clerks General Employment Opportunities Exempt Positions WA Management Service Volunteer and Internship Opportunities Diversity Office Locations XXXX XXXX XXXX XXXX XXXX XXXX XXXX Contact Us Privacy Notice Accessibility Policy Employee Resources Rulemaking Activity XXXX XXXX Washington Contact Webmaster Open configuration options Link to AGO Employee ResourcesXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX  ( XXXX ) XXXX XXXX HOURS : XXXX XXXX XXXX XXXX XXXX Monday - Friday Closed Weekends & State Holidays Home Washington State Office of the Attorney General Attorney General XXXX XXXX XXXX Accessibility Language GlobeOther XXXX XXXX The PeopleSafeguarding ConsumersFile a ComplaintFile a Complaint Online General Consumer Complaint Form The Washington State Office of the Attorney General can only process complaints that involve either Washington state residents or businesses located in Washington state. \nUPDATE OR ADD TO AN EXISTING COMPLAINT HERE. DO NOT file a new complaint if you are providing additional information to an existing complaint. Filing a new complaint will delay processing of your complaint. \n* Required Information Consumer information Last Name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Are you a member or former member of the U.S. Armed Forces, Guard, Reserves or a dependent? \nYes If English is not your first language, what is your first language? \nFor our statistics, please select your age group : About your complaint Business Name : Money lion Inc XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Web Site : MoneyLion XXXX List any additional businesses you are filing this complaint against and their contact information : XXXXXXXX XXXX XXXX XXXXXXXX Transaction date : XX/XX/XXXX Amount in dispute : {$1000.00} Please explain your complaint in detail : On XX/XX/XXXX money lion fraudulently opened a XXXX XXXX XXXX XXXX XXXX for {$1000.00} when I realized they had opened this account on XX/XX/XXXX I requested that this be closed it was closed and out of that {$1000.00} XXXX XXXX took back {$900.00} now money lion has been reporting on my credit bureaus that I owe a balance of {$250.00} which {$150.00} it's principal and the other {$100.00} is interest. Now how is that possible when I never even received any money from them. now money lion is reporting on XXXX that my last payment on this account was XX/XX/XXXX in the amount of {$47.00} but also is reporting that it was closed on XXXX XXXX XXXX. Stating that I made a payment after this account was closed but they're also reporting a past due amount of {$170.00} now how can they write {$150.00} off but say I'm {$170.00} past due on a closed charged off account secured how can I owe {$250.00} which is interest in principle on money that I never even received? Money lion refuses to close this account and stop charging me every month a membership fee of {$19.00}. XXXX XXXX is trying to make me pay {$150.00} for principal and XXXX for Interest. Experian money lion is reporting a past due amount of {$170.00} and {$150.00} was written off. And the last payment the reporting for XXXX is XX/XX/XXXX to XX/XX/XXXX. They are different last payments date closed and all three credit bureaus. How can XXXX be reporting the last payment was XX/XX/XXXX of XXXX but yet it was closed on XXXX there should be the same on all three credit bureaus I am providing documentation from money lion stating that I owe $ {$250.00} which XXXX principal and $ XXXXis interest on money that I never received. You can't have a past due amount on a charged off closed account File attachments You may upload up to 5 files with a total file size limit of 20 megabytes. \nAccepted Document Types : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Declaration and Signature *By selecting YES below, I authorize the Washington State Attorney General 's Office to send a copy of my complaint to the party ( ies ) whom I have filed this complaint against in an effort to facilitate resolution of this matter. I authorize the party ( ies ) against whom I have filed this complaint against to communicate with and provide information related to my complaint to the Washington State Attorney General 's Office. \nBy selecting NO below, I acknowledge that the Attorney General 's Office will not contact the party ( ies ) named in my complaint and will not attempt to facilitate resolution of my complaint with the party ( ies ). My complaint will be kept by the Attorney General 's Office for informational purposes. \n\n\nYes I declare, under penalty of perjury under the laws of the State of Washington, that the information contained in this complaint is true and accurate, and that any documents attached are true and accurate copies of the originals. \n*First Name : *Last Name : *Declared this date : *City : *State : *Upon submission, a summary of your complaint will be sent to your email address. If you have spam filtering software, please adjust your settings to allow email from XXXX. \n\n\nNews Open News configuration options Media Contacts News Releases Ferguson File Social Media Federal Cases Office Information Open Office Information configuration options About XXXX XXXX AGO Environmental Policies Mission , Vision & Values Contact Us Office Divisions Office Locations Annual Reports Budget History Washington 's Attorneys General - Past and Present Roles of the Office Task Forces FAQs Procurements & Contracts Technology Privacy Notice Rulemaking Activity Tribal Consent & Consultation Policy Serve The People Open Serve The People configuration options Economic Justice & Consumer Protection Safeguarding Consumers Antitrust/Unfair Trade Practices Medicaid Fraud Control Lemon Law Protecting Ratepayers - Public Counsel Protecting Youth Protecting Seniors Outreach Services Social Justice & Civil Rights Civil Rights Division Environmental Protection Division XXXX XXXX XXXX and XXXX Resources Campaign Finance Law Enforcement Criminal Justice & Public Safety Crime & Safety Criminal Justice XXXX XXXX Predators Homicide Investigation Tracking System ( HITS ) Financial Crimes Unit Firearms Initiatives Open Initiatives configuration options Open Government XXXX XXXX Civil Rights Division Environmental Justice Human Trafficking Sexual Assault Kit Initiative Combating Dark Money/Campaign Finance Unit Opioid Epidemic Veterans Advocacy 2023 Legislative Agenda Student Loans/Debt Adjustment and Collection Immigration Services Fraud Vulnerable Adult Abuse Robocall and XXXX XXXX XXXX XXXX XXXX Open Resources configuration options Consumer Scam Alerts File a Complaint XXXX XXXX XXXX Sign up for XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX Guide Immigration Guidance Open Government Resource Manual Data Breach Report Keep Washington Working Act FAQ for Law Enforcement AG Opinions Open AG Opinions configuration options Opinions by Year Opinions by Topic Opinion Requests Employment Open Employment configuration options Experience Excellence Employee Testimonials Attorneys & Law Clerks General Employment Opportunities Exempt Positions WA Management Service Volunteer and Internship Opportunities Diversity Office Locations XXXX XXXX XXXX XXXX XXXX configuration options Contact Us Privacy Notice Accessibility Policy Employee Resources Rulemaking Activity Sitemap Access Washington Contact Webmaster Open configuration options Link to AGO Employee XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Monday - Friday Closed Weekends & State Holidays ShareThis Copy and PasteWashington State Office of the Attorney General Attorney General XXXX XXXX XXXX Accessibility Other Languages HomeServe The PeopleSafeguarding ConsumersFile a ComplaintFile a Complaint Online General Consumer Complaint Form The Washington State Office of the Attorney General can only process complaints that involve either Washington state residents or businesses located in Washington state. UPDATE OR ADD TO AN EXISTING COMPLAINT HERE. DO NOT file a new complaint if you are providing additional information to an existing complaint. Filing a new complaint will delay processing of your complaint. * Required Information Consumer information Last Name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Are you a member or former member of the U.S. Armed Forces, Guard, Reserves or a dependent? Yes If English is not your first language, what is your first language? For our statistics, please select your age group : About your complaint Business Name : Money lion Inc Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Web Site : MoneyLion XXXX List any additional businesses you are filing this complaint against and their contact information : XXXXXXXX XXXX XXXX XXXXXXXX Transaction date : XX/XX/XXXX Amount in dispute : {$1000.00} Please explain your complaint in detail : On XX/XX/XXXX money lion fraudulently opened a XXXX XXXX XXXX XXXX XXXX for {$1000.00} when I realized they had opened this account on XX/XX/XXXX I requested that this be closed it was closed and out of that {$1000.00} XXXX XXXX took back {$900.00} now money lion has been reporting on my credit bureaus that I owe a balance of {$250.00} which {$150.00} it's principal and the other {$100.00} is interest. Now how is that possible when I never even received any money from them. now money lion is reporting on XXXX that my last payment on this account was XX/XX/XXXX in the amount of {$47.00} but also is reporting that it was closed on XXXX XXXX XXXX. Stating that I made a payment after this account was closed but they're also reporting a past due amount of {$170.00} now how can they write {$150.00} off but say I'm {$170.00} past due on a closed charged off account secured how can I owe {$250.00} which is interest in principle on money that I never even received? Money lion refuses to close this account and stop charging me every month a membership fee of {$19.00}. XXXX XXXX is trying to make me pay {$150.00} for principal and XXXX for Interest. Experian money lion is reporting a past due amount of {$170.00} and {$150.00} was written off. And the last payment the reporting for XXXX is XX/XX/XXXX to XX/XX/XXXX. They are different last payments date closed and all three credit bureaus. How can XXXX be reporting the last payment was XX/XX/XXXX of XXXX but yet it was closed on XXXX there should be the same on all three credit bureaus I am providing documentation from money lion stating that I owe $ {$250.00} which XXXX principal and $ XXXXis interest on money that I never received. You can't have a past due amount on a charged off closed account File attachments You may upload up to 5 files with a total file size limit of 20 megabytes. Accepted Document Types : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Declaration and Signature *By selecting YES below, I authorize the Washington State Attorney General 's Office to send a copy of my complaint to the party ( ies ) whom I have filed this complaint against in an effort to facilitate resolution of this matter. I authorize the party ( ies ) against whom I have filed this complaint against to communicate with and provide information related to my complaint to the Washington State Attorney General 's Office. By selecting NO below, I acknowledge that the Attorney General 's Office will not contact the party ( ies ) named in my complaint and will not attempt to facilitate resolution of my complaint with the party ( ies ). My complaint will be kept by the Attorney General 's Office for informational purposes. I declare, under penalty of perjury under the laws of the State of Washington, that the information contained in this complaint is true and accurate, and that any documents attached are true and accurate copies of the originals. *First Name : *Last Name : *Declared this date : *City : *State : *Upon submission, a summary of your complaint will be sent to your email address. If you have spam filtering software, please adjust your settings to allow email from XXXX. By submitting this consumer complaint, I understand that the Attorney General can not answer legal questions or give legal advice to me and can not act as my personal lawyer. I also understand that the Attorney General 's Office may refer my complaint to a more appropriate agency. News Open News configuration options XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX configuration options About XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Washington 's Attorneys General - Past and Present Roles of the XXXX XXXX XXXX FAQs Procurements & Contracts Technology Privacy Notice Rulemaking Activity Tribal Consent & Consultation Policy Serve The People Open Serve The People configuration options XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Predators Homicide Investigation Tracking System ( HITS ) Financial Crimes Unit Firearms Initiatives Open Initiatives configuration options Open Government XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX Robocall and XXXX XXXX XXXX XXXX XXXX Open Resources configuration options Consumer Scam Alerts File a Complaint XXXX XXXX XXXX Sign up for XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX Guide Immigration Guidance Open Government Resource Manual Data Breach Report Keep Washington Working Act FAQ for Law XXXX AG Opinions Open XXXX XXXX XXXX XXXX XXXX XXXX XXXX Opinions by Topic Opinion Requests Employment Open Employment configuration options Experience Excellence Employee Testimonials Attorneys & Law Clerks General Employment Opportunities Exempt Positions WA XXXX XXXX XXXX and Internship XXXX XXXX XXXX XXXX Footer Menu Open Footer Menu configuration options Contact Us Privacy Notice Accessibility Policy Employee Resources Rulemaking Activity XXXX XXXX Washington Contact Webmaster Open configuration options XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Monday - Friday Closed Weekends & State Holidays Washington State Office of the Attorney General Attorney General XXXX XXXX XXXX Accessibility Other Languages HomeServe The PeopleSafeguarding ConsumersFile a ComplaintFile a Complaint Online General Consumer Complaint Form The Washington State Office of the Attorney General can only process complaints that involve either Washington state residents or businesses located in Washington state. UPDATE OR ADD TO AN EXISTING COMPLAINT HERE. DO NOT file a new complaint if you are providing additional information to an existing complaint. Filing a new complaint will delay processing of your complaint. * Required Information Consumer information Last Name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Are you a member or former member of the U.S. Armed Forces, Guard, Reserves or a dependent? Yes If English is not your first language, what is your first language? For our statistics, please select your age group : About your complaint Business Name : Money lion Inc Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Web Site : MoneyLion XXXX List any additional businesses you are filing this complaint against and their contact information : XXXXXXXX XXXX XXXX XXXXXXXX Transaction date : XX/XX/XXXX Amount in dispute : {$1000.00} Please explain your complaint in detail : On XX/XX/XXXX money lion fraudulently opened a credit builder secured plus loan for {$1000.00} when I realized they had opened this account on XX/XX/XXXX I requested that this be closed it was closed and out of that {$1000.00} XXXX XXXX took back {$900.00} now money lion has been reporting on my credit bureaus that I owe a balance of {$250.00} which {$150.00} it's principal and the other {$100.00} is interest. Now how is that possible when I never even received any money from them. now money lion is reporting on XXXX that my last payment on this account was XX/XX/XXXX in the amount of {$47.00} but also is reporting that it was closed on XXXX XXXX XXXX. Stating that I made a payment after this account was closed but they're also reporting a past due amount of {$170.00} now how can they write {$150.00} off but say I'm {$170.00} past due on a closed charged off account secured how can I owe {$250.00} which is interest in principle on money that I never even received? Money lion refuses to close this account and stop charging me every month a membership fee of {$19.00}. XXXX XXXX is trying to make me pay {$150.00} for principal and XXXX for Interest. Experian money lion is reporting a past due amount of {$170.00} and {$150.00} was written off. And the last payment the reporting for XXXX is XX/XX/XXXX to XX/XX/XXXX. They are different last payments date closed and all three credit bureaus. How can XXXX be reporting the last payment was XX/XX/XXXX of XXXX but yet it was closed on XXXX there should be the same on all three credit bureaus I am providing documentation from money lion stating that I owe $ {$250.00} which XXXX principal and $ XXXXis interest on money that I never received. You can't have a past due amount on a charged off closed account","date_sent_to_company":"2024-04-06T01:13:03.000Z","issue":"Closing an account","sub_product":"Other banking product or service","zip_code":"983XX","tags":"Servicemember","has_narrative":true,"complaint_id":"8704825","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"MoneyLion Inc.","date_received":"2024-04-06T00:55:06.000Z","state":"WA","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Can't close your account"},"highlight":{"complaint_what_happened":["XXXX XXXX Predators Homicide Investigation Tracking System ( HITS ) <em>Financial</em> Crimes Unit Firearms Initiatives Open Initiatives configuration options Open Government XXXX XXXX Civil Rights Division <em>Environmental</em> Justice Human Trafficking Sexual Assault Kit Initiative Combating Dark Money/Campaign Finance Unit Opioid Epidemic Veterans Advocacy 2023 Legislative Agenda Student Loans/Debt Adjustment and Collection Immigration Services Fraud Vulnerable Adult Abuse Robocall and XXXX XXXX XXXX XXXX XXXX"]},"sort":[8.9969845,"8704825"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":3,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":3}]}},"product":{"doc_count":3,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Checking or savings account","doc_count":2,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Checking account","doc_count":1},{"key":"Other banking product or service","doc_count":1}]}},{"key":"Credit reporting or other personal consumer reports","doc_count":1,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":1}]}}]}},"issue":{"doc_count":3,"issue":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Closing an account","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Can't close your account","doc_count":1}]}},{"key":"Problem with a lender or other company charging your account","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Transaction was not authorized","doc_count":1}]}},{"key":"Unable to get your credit report or credit score","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Problem getting your free annual credit report","doc_count":1}]}}]}},"timely":{"doc_count":3,"timely":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Yes","doc_count":3}]}},"company_response":{"doc_count":3,"company_response":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Closed with explanation","doc_count":3}]}},"submitted_via":{"doc_count":3,"submitted_via":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Web","doc_count":3}]}},"company":{"doc_count":3,"company":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"JPMORGAN CHASE & CO.","doc_count":1},{"key":"MoneyLion Inc.","doc_count":1},{"key":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","doc_count":1}]}},"state":{"doc_count":3,"state":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"CO","doc_count":1},{"key":"TX","doc_count":1},{"key":"WA","doc_count":1}]}},"company_public_response":{"doc_count":3,"company_public_response":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Company believes it acted appropriately as authorized by contract or law","doc_count":1},{"key":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","doc_count":1}]}},"tags":{"doc_count":3,"tags":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Servicemember","doc_count":1}]}}},"_meta":{"license":"CC0","last_updated":"2026-07-14T12:00:00-05:00","last_indexed":"2026-07-14T12:00:00-05:00","total_record_count":16441818,"is_data_stale":false,"has_data_issue":false,"break_points":{}}}