{"took":1234,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":650,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"1880109","_score":18.418262,"_source":{"product":"Bank account or service","complaint_what_happened":"On XXXX XXXX, 2016 I notified U.S. Bank about fraudulent activity on my account which took place with a debit card. During the same phone call which I reported the fraudulent activity that U.S. Bank customer service representative who I was speaking with decided to put a restriction on my checking and savings account, this did not allow me to do any type of transactions. \n\nIt was set to close within a certain amount of days. I was told that I will receive a provisional credit 10 days after I filed the dispute which the bank is required to do in accordance with federal regulations. I went into my local branch to withdraw my current balance and I was unable to make the withdraw until I closed my previous checking account with U.S. Bank. \n\nSo in order to receive my current funds I closed my account and reopened a new checking account. I was told that the provisional funds that I was required to receive would be deposited into my new checking account which did not happen to date. \nI was notified that provisional funds were sent out to me on XXXX XXXX, 2016 but they did not go to my new account instead they attempted to deposit the money into my old checking account which I was forced to close. I have contacted US bank fraud department multiple times and an attempt to fix this issue so they make the deposit into the right account but they do not seem to be able to determine where the money was sent out to. I have been bounced around and spoke to multiple customer service representatives within the fraud department at U.S. Bank but I have been unable to get a resolution. \nI have been told that I would receive a paper check or that they will deposit the credit into my new account that neither of these appear to be true and correct statements. It has been 10 days since I made the report and I have yet to see a resolution of my claim or the provisional credit as required by my bank in order to comply with federal regulations. \nRouting Number ... XXXX","date_sent_to_company":"2016-04-14T21:42:07.000Z","issue":"Deposits and withdrawals","sub_product":"Checking account","zip_code":"93536","tags":"Servicemember","has_narrative":true,"complaint_id":"1880109","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"U.S. BANCORP","date_received":"2016-04-14T21:42:07.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I went into my local branch to withdraw my current balance and I was unable to make the withdraw until I closed my previous <em>checking</em> account with U.S. Bank. \n\nSo in <em>order</em> to <em>receive</em> my current <em>funds</em> I closed my account and reopened a new <em>checking</em> account. I was told that the provisional <em>funds</em> that I was required to <em>receive</em> would be deposited into my new <em>checking</em> account which did not happen to date."]},"sort":[18.418262,"1880109"]},{"_index":"complaint-public-v1","_id":"6953587","_score":18.046253,"_source":{"product":"Mortgage","complaint_what_happened":"In XXXX of XXXX my loan was sold by Guaranteed Rate to Chase Home Lending. During the time of transference, I had established an automated payment through my US bank account to issue a physical check to the address listed on the paper bill. After approximately three weeks, i did not see the payment process through on the account. I reached out to Chase and they said that they did not receive the funds. In order to prevent a lapse in payment, i processed an over the phone payment. A week later, the physical check showed up at the Chase address listed on the back of the statment and was processed. Chase informed me that the address the check was made out to was not a valid receiving center for their company. I disputed the statement with proof of address on the documents received in the mortgage transfer. Chase requested a copy of the cashed check image and i provided it to them showing that the check was received and automatically deposited by their processing center into a XXXX account. Chase denied any wrongdoing and stated that i sent the check to the wrong address. After an internal investigation, they report no error in receipt of the funds. I had told them that i would need to dispute the check with XXXX Bank and they would have to sign off that they did not receive the funds. They claimed it was fraudulently endorsed and told me that i would not be punished on my credit due to the mortgage transfer grace period. I was able to bring their balance current while awaiting the resolution with us bank to retrieve my funds. After further investigation, I've learned that the XXXX XXXX XXXX XXXX mailing address is a third party/subcontracted bulk payment processing center. This was the address listed on the back of the bill as an acceptable address and representative of Chase and its affiliates. Any errors incurred by their affiliate is an error incurred by Chase. I've provided copies of my statement, check and attempts to communicate with Chase.","date_sent_to_company":"2023-05-09T21:38:43.000Z","issue":"Trouble during payment process","sub_product":"Conventional home mortgage","zip_code":"85143","tags":null,"has_narrative":true,"complaint_id":"6953587","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2023-05-09T20:29:09.000Z","state":"AZ","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Chase requested a copy of the cashed <em>check</em> image and i provided it to them showing that the <em>check</em> was received and automatically deposited by their processing center into a XXXX account. Chase denied any wrongdoing and stated that i sent the <em>check</em> to the wrong address. After an internal investigation, they report no error in receipt of the <em>funds</em>. I had told them that i would need to <em>dispute</em> the <em>check</em> with XXXX Bank and they would have to sign off that they did not <em>receive</em> the <em>funds</em>."]},"sort":[18.046253,"6953587"]},{"_index":"complaint-public-v1","_id":"18514061","_score":17.986687,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/year>, I canceled my vehicle purchase with Carvana. On XX/XX/year>, frustrated with the delay in receiving my refund, I filed a dispute with my bank for the total amount of {$2100.00} ( {$1900.00} down payment + {$290.00} shipping ). Carvana then emailed me stating they had sent a check for the refund but would place a stop payment on it due to the pending dispute. They instructed me to cancel the dispute in order to receive a new refund check. \n\nI complied and canceled the dispute as requested. However, Carvana never sent the replacement funds. The original check was canceled, and when Carvana attempted to process the refund through my bank, XXXX reported that my account had been closed and overdrafted, preventing the refund from being deposited. \n\nI have not received my {$2100.00} refund and have been unable to resolve this directly with Carvana. I am requesting CFPB assistance to recover the funds.The last I spoke with Carvana was on XXXX XXXX them saying theres nothing they can do. This is horse XXXX.","date_sent_to_company":"2026-01-06T22:33:55.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Checking account","zip_code":"73099","tags":null,"has_narrative":true,"complaint_id":"18514061","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Carvana Group, LLC","date_received":"2026-01-06T22:19:31.000Z","state":"OK","company_public_response":null,"sub_issue":"Money was taken from your account on the wrong day or for the wrong amount"},"highlight":{"complaint_what_happened":["On XX/XX/year>, frustrated with the delay in receiving my refund, I filed a <em>dispute</em> with my bank for the total amount of {$2100.00} ( {$1900.00} down payment + {$290.00} shipping ). Carvana then emailed me stating they had sent a <em>check</em> for the refund but would place a stop payment on it due to the pending <em>dispute</em>. They instructed me to cancel the <em>dispute</em> in <em>order</em> to <em>receive</em> a new refund <em>check</em>. \n\nI complied and canceled the <em>dispute</em> as requested. However, Carvana never sent the replacement <em>funds</em>."]},"sort":[17.986687,"18514061"]},{"_index":"complaint-public-v1","_id":"8953885","_score":17.766861,"_source":{"product":"Checking or savings account","complaint_what_happened":"Back un XXXX I made some fraud disputes into my account, a credit was provided by XX/XX/XXXX and the account was blocked on the same day without explanation, I had over {$3000.00} dollars in my account which are my funds to pay rent and monthly bills and they decided to put a hold on my account. \n\nI started living a nightmare, calling everyday, every hour and each person at PENFED told me something different, that I could go to an ATM to get the cash, then that I could not do that, then that I could close the account and they will send a check, which I eventually did, I requested to close my account to receive a check. \n\nAfter waiting extra time, ( they were supposed to resolve the issue between 24 to 48 hours ) I give them a call on Monday XX/XX/2024 and was on the phone for over an hour with XXXX, she was working on closing the account, she passes the funds from my checking to my savings which I do not understand why and at the end she told me she needed to do that in order for her to request a check with the funds. \n\nShe told me three times or more than the check was going to be mailed on XX/XX/2024 and that i was going to receive the money between 7 to 10 business days. Today, XX/XX/2024 I gave them a call to follow up and see if they shipped the check but was told by multiple people that they were not going to send a check because they need 30 days since I filed the disputes to make sure the merchants do not come back to claim the money back. \n\nThat is absolutely crazy and unprofessional, the fraud department did not wanted to be on the phone, the dispute department did not wanted to be on the phone, eventually after 57 minutes on the phone, a manager called XXXX told me he could see all the notes and see how on XX/XX/2024, the check was requested but someone else cancelled the request, also told me so many other employees were doing stuff my account and he could not understand why everyone put their hands in there. \n\nHe told me the dispute was on the XXXX and by XX/XX/XXXX the 30 days period will be done which means I will be able to receive the funds. \n\nI need this claim to request PENFED a clear solution to my case, the are retaining MY MONEY, they are not providing clear information, they say something and an hour later they will change their mind, they are being unprofessional, unresponsive and all I need now is my money back.","date_sent_to_company":"2024-05-07T17:37:26.000Z","issue":"Closing an account","sub_product":"Checking account","zip_code":"331XX","tags":null,"has_narrative":true,"complaint_id":"8953885","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"PENTAGON FEDERAL CREDIT UNION","date_received":"2024-05-07T17:19:31.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Funds not received from closed account"},"highlight":{"complaint_what_happened":["After waiting extra time, ( they were supposed to resolve the issue between 24 to 48 hours ) I give them a call on Monday XX/XX/2024 and was on the phone for over an hour with XXXX, she was working on closing the account, she passes the <em>funds</em> from my <em>checking</em> to my savings which I do not understand why and at the end she told me she needed to do that in <em>order</em> for her to request a <em>check</em> with the <em>funds</em>."],"sub_issue":["<em>Funds</em> not received from closed account"]},"sort":[17.766861,"8953885"]},{"_index":"complaint-public-v1","_id":"15477563","_score":17.677423,"_source":{"product":"Checking or savings account","complaint_what_happened":"I am writing to report an issue I encountered with an order I placed on XX/XX/year>, on XXXX After checking out, I received an error message, yet {$55.00} was still charged to my account. I reached out to XXXX via email to inform them that I did not receive an order number or a confirmation email, but I received no response. Consequently, I filed a dispute with Cash App, the payment method I used. However, they denied my dispute, stating that I made the transaction. While I did attempt the purchase, the error message indicated that the transaction was not successful. I also expressed my concerns about whether XXXX still retained the funds from my payment. I requested that Cash App reach out to XXXX  on my behalf since they processed the payment, but this request was denied.","date_sent_to_company":"2025-08-23T16:17:21.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"77072","tags":null,"has_narrative":true,"complaint_id":"15477563","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Block, Inc.","date_received":"2025-08-23T15:57:54.000Z","state":"TX","company_public_response":null,"sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["I am writing to report an issue I encountered with an <em>order</em> I placed on XX/XX/year>, on XXXX After <em>checking</em> out, I received an error message, yet {$55.00} was still charged to my account. I reached out to XXXX via email to inform them that I did not <em>receive</em> an <em>order</em> number or a confirmation email, but I received no response. Consequently, I filed a <em>dispute</em> with Cash App, the payment method I used. However, they denied my <em>dispute</em>, stating that I made the transaction."]},"sort":[17.677423,"15477563"]},{"_index":"complaint-public-v1","_id":"18383376","_score":17.646854,"_source":{"product":"Checking or savings account","complaint_what_happened":"Hello, I am submitting updated information for my dispute regarding the fraud record appearing on my Early Warning Services report related to a XXXX account. \nAccount & Incident Details Bank : XXXX Account Type : Checking Incident Date : XX/XX/year> Instrument : Money Order Amount : {$770.00} Status : Blank/ Not endorsed/ Not completed/ Not authorized by me I opened the XXXX account myself. However, the {$770.00} money order associated with this fraud case was NOT completed by me, NOT endorsed by me, NOT deposited by me, and I did not authorize this transaction. I did not receive or benefit from any funds related to this money order. \n\nI contacted XXXX, and they directed me to dispute the record with Early Warning I filed an FTC fraud/identity theft report confirming this money order activity was NOT done by me This Early Warning listing is incorrectly associating me with fraud and is preventing me from opening bank accounts","date_sent_to_company":"2025-12-30T22:51:48.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Checking account","zip_code":"80247","tags":null,"has_narrative":true,"complaint_id":"18383376","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Early Warning Services, LLC","date_received":"2025-12-30T22:27:56.000Z","state":"CO","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["However, the {$770.00} money <em>order</em> associated with this fraud case was NOT completed by me, NOT endorsed by me, NOT deposited by me, and I did not authorize this transaction. I did not <em>receive</em> or benefit from any <em>funds</em> related to this money <em>order</em>."]},"sort":[17.646854,"18383376"]},{"_index":"complaint-public-v1","_id":"3557002","_score":17.430412,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I submitted a Bill Payment using American Express National Bank on XXXX to pay more car loan with XXXX XXXX XXXX in the amount of XXXX. I have paid using this method in the past. However this time XXXX never received the payment. I contacted XXXX on XXXX and was told that I needed to submit a copy of the Check that was sent by American Express over to them in order for them to locate the check. I contacted American Express on XXXX and requested a copy of the Check. I was told that it would take 24-48hrs to receive a copy of the check. On XXXX I received an email from American Express stating that they received my dispute of the XXXX payment. I called and spoke to XXXX in the XXXX on XXXX and explained that I never requested a dispute. That I just simply needed a copy of the check that was sent to XXXX XXXX XXXX. The representative stated that they can not produce a copy of the check without a dispute. I asked why if there was in fact a check sent then there should be a copy on file. The representative stated that she would have to check with the Back Office to see if there is a copy there and she would get back to me. She stated that if the Back Office could not provide a copy that I would receive a copy within 10 business days. On XXXX I received an email from American Express that stated You may request to have this payment stopped and refunded to your account as the check has not cleared. If you wish to stop this payment please respond requesting to have this payment stopped and refunded. On XXXX I called American Express and spoke to a representative about stopping payment of the Check after I confirmed that XXXX still has yet to receive the check. The representative stated that she went in and canceled the Check after I replied to the email confirming that I wanted to stop payment of the check. The representative assured me that the process required one day to process the stop payment of the Check and 2business days for the funds to be returned to my account balance. I called back on XXXX and was assured that the funds would be returned by XXXX on XXXX. Today is XXXX and the funds have not been returned. I called American Express this morning and spoke to a Manager by the name of XXXX. She is now saying that my funds will not be returned to my account for up to 45days as the dispute investigation is on going. I explained to her that I requested a stop payment of the Check. I never requested a dispute and that I was assured that I would get my funds back 3days after the stop payment request. The Manager just keep referring to the Dispute process. I asked her if she needed for me to forward the email regarding the stop payment over to her. She stated that it was not necessary. However she would not speak to me in terms of a Stop payment of the check. She only would speak to me about a dispute that I never requested. At this point it has been 31days since the XXXX was taken from my account balance. My car payment is behind more than 30days. And I do not have Money to make a payment to replace the payment that XXXX never received from American Express. And now they are telling me that its going to take up to 45days for me to get that money back and are refusing to honor my stop payment request. I don't know what else to do.","date_sent_to_company":"2020-03-06T16:28:23.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"29730","tags":null,"has_narrative":true,"complaint_id":"3557002","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"AMERICAN EXPRESS COMPANY","date_received":"2020-03-06T14:56:41.000Z","state":"SC","company_public_response":null,"sub_issue":"Other problem"},"highlight":{"complaint_what_happened":["I contacted XXXX on XXXX and was told that I needed to submit a copy of the <em>Check</em> that was sent by American Express over to them in <em>order</em> for them to locate the <em>check</em>. I contacted American Express on XXXX and requested a copy of the <em>Check</em>. I was told that it would take 24-48hrs to <em>receive</em> a copy of the <em>check</em>. On XXXX I received an email from American Express stating that they received my <em>dispute</em> of the XXXX payment."]},"sort":[17.430412,"3557002"]},{"_index":"complaint-public-v1","_id":"2214568","_score":17.341322,"_source":{"product":"Bank account or service","complaint_what_happened":"This is in dispute of my Case number : XXXX. I am not disputing Chase 's closure of my account. I am disputing whether or not Chase has the authority to require the writer of the check who is not related to Chase ( his bank is XXXX XXXX Bank ) to physically appear at a Chase location with me, in order for me to to receive the {$3500.00} that Chase has already been paid by XXXX and is still holding in their suspense account for the past four months. Can Chase arbitrarily hold funds and require the writer from a third party bank to appear at a Chase location to present his/her identification? If this is not arbitrary, then what was the basis of Chase 's decision to do this? It certainly appears either predatory against smaller banks, or possibly discriminatory against the person presenting the check to the teller at Chase ( as discussed in initial complaint, check was written and cashed into my account by XXXX XXXX, a signer on the account ).","date_sent_to_company":"2016-11-17T19:31:34.000Z","issue":"Deposits and withdrawals","sub_product":"Checking account","zip_code":"10065","tags":null,"has_narrative":true,"complaint_id":"2214568","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2016-11-17T19:31:34.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["This is in <em>dispute</em> of my Case number : XXXX. I am not <em>disputing</em> Chase 's closure of my account. I am <em>disputing</em> whether or not Chase has the authority to require the writer of the <em>check</em> who is not related to Chase ( his bank is XXXX XXXX Bank ) to physically appear at a Chase location with me, in <em>order</em> for me to to <em>receive</em> the {$3500.00} that Chase has already been paid by XXXX and is still holding in their suspense account for the past four months."]},"sort":[17.341322,"2214568"]},{"_index":"complaint-public-v1","_id":"3068782","_score":17.008204,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/2011, I purchased a money order in the amount of XXXX from Fifth Third Bank. I issued the money order to Attorney XXXX XXXX. Since 2011, a dispute has occurred in which the attorney is stating that he never cashed the money order. To prove payment, I requested a front and back copy of the money order from XXXX XXXX and several other Fifth Third Staff members. XXXX XXXX provided me with a copy of a money order with no endorsement. When I asked XXXX XXXX for a written letter to submit as proof of payment and endorsement she stated that she can not provide me with the name of the customer who cashed the check instead, she has only provided me with the name of XXXX XXXX XXXX  as the banking institution of where the money order was presented. Based upon the money order having no endorsement and Fifth Third Banks refusal to provide me with the name of the customer and other pertinent details I am not able to prove that I made a payment to the Attorney and Im unable to receive my funds back. I am attaching a copy of the money order provided by Fifth Third Bank and copies of my bank statements as supporting documentation.","date_sent_to_company":"2018-11-07T23:04:22.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"45040","tags":null,"has_narrative":true,"complaint_id":"3068782","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FIFTH THIRD FINANCIAL CORPORATION","date_received":"2018-11-07T22:17:50.000Z","state":"OH","company_public_response":null,"sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["Based upon the money <em>order</em> having no endorsement and Fifth Third Banks refusal to provide me with the name of the customer and other pertinent details I am not able to prove that I made a payment to the Attorney and Im unable to <em>receive</em> my <em>funds</em> back. I am attaching a copy of the money <em>order</em> provided by Fifth Third Bank and copies of my bank statements as supporting documentation."]},"sort":[17.008204,"3068782"]},{"_index":"complaint-public-v1","_id":"2962505","_score":16.923021,"_source":{"product":"Checking or savings account","complaint_what_happened":"Bank of America- XX/XX/2018- Check Fraud Dear Dispute Center In the month of XX/XX/XXXX I was actively looking for employment through various outlets indeed, XXXX, XXXX, and ect. In the month of XX/XX/XXXX I finally received a text from an employer regarding a posting position for a real estate firm. Attached to this letter you will see the following information. I posted different properties onto XXXX, XXXX XXXX, and a few ads. In order for me to receive payment the employer requested my address and other information to process a check. Once I sent him the information he supplied me with a tracking number to receive my funds. Once the check arrived I contacted the bank that the check was made out to XXXX XXXX XXXX bank over 20x. Attached to this letter you will see the highlighted contact number of XXXX XXXX XXXX bank on my phone records. I have contacted both the local branch here in XXXX XXXX, NV { ( XXXX ) XXXX attached to this letter is also a print out of the XXXX XXXX XXXX XXXX XXXX branch contact number }. After contacting the branch a representative supplied me with the check verification line number at ( XXXX ) XXXX which I contacted over 20x and each time I was told that the funds were there and available. After getting the verification from the check verification line I even went into the branch located on XXXX and XXXX in XXXX XXXX, NV with both the envelope that the check came in and the check and told the clerk the situation. She told me not to worry about it and proceeded to deposit the check. \n\nBest, XXXX XXXX ( XXXX ) XXXX","date_sent_to_company":"2018-07-13T18:21:42.000Z","issue":"Opening an account","sub_product":"Checking account","zip_code":"89122","tags":null,"has_narrative":true,"complaint_id":"2962505","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2018-07-13T18:04:26.000Z","state":"NV","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Unable to open an account"},"highlight":{"complaint_what_happened":["In <em>order</em> for me to <em>receive</em> payment the employer requested my address and other information to process a <em>check</em>. Once I sent him the information he supplied me with a tracking number to <em>receive</em> my <em>funds</em>. Once the <em>check</em> arrived I contacted the bank that the <em>check</em> was made out to XXXX XXXX XXXX bank over 20x. Attached to this letter you will see the highlighted contact number of XXXX XXXX XXXX bank on my phone records."]},"sort":[16.923021,"2962505"]},{"_index":"complaint-public-v1","_id":"4708394","_score":16.587322,"_source":{"product":"Checking or savings account","complaint_what_happened":"I deposited a check into my checking account on XX/XX/2021 a check received as a death benefit claim for my mother XXXX XXXX. \nChase froze my account stating that they could not verify my check after multiple phone calls with chase representatives informing me that they were returning the check because they couldnt verify the information I called XXXX XXXX XXXX company the insurer of the check and they immediately informed me that chase had cashed the check on XX/XX/2021 I then called chase again and they stated that I needed to fill a claim and dispute the check in order to receive the funds. I called and they said I could not do that. I called chase deposit review team again they stated that I needed to have XXXX XXXX XXXX  recall the check. I called XXXX XXXX XXXX and they said they could not do that because chase cashed the check and have the funds. I called again to clarify whats the real problem because I have no problem calling XXXX XXXX XXXX but chase indicated that they cant get a hold of anyone to verify the check. \nI called chase again today and spoke with a manager named XXXX from XXXX Ohio and he stated the same thing they cant verify the check I told him that they verify my brothers check within two days and we have the same check same amount insured by the same company and he was like they keep getting a voicemail this is absolutely ridiculous and unfair practices! I have been on the phone hours and days to resolve this problem! \nI have all the documentation that proves this check belongs to me as submitted below.","date_sent_to_company":"2021-09-10T04:14:14.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"334XX","tags":null,"has_narrative":true,"complaint_id":"4708394","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2021-09-10T03:53:03.000Z","state":"FL","company_public_response":null,"sub_issue":"Cashing a check"},"highlight":{"complaint_what_happened":["Chase froze my account stating that they could not verify my <em>check</em> after multiple phone calls with chase representatives informing me that they were returning the <em>check</em> because they couldnt verify the information I called XXXX XXXX XXXX company the insurer of the <em>check</em> and they immediately informed me that chase had cashed the <em>check</em> on XX/XX/2021 I then called chase again and they stated that I needed to fill a claim and <em>dispute</em> the <em>check</em> in <em>order</em> to <em>receive</em> the <em>funds</em>."],"sub_issue":["Cashing a <em>check</em>"]},"sort":[16.587322,"4708394"]},{"_index":"complaint-public-v1","_id":"22977281","_score":16.478962,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/2026, I went into the brach herein XXXX, Arizona to the US Bank off of XXXX to lodge a complaint. I had moved on XX/XX/2026 and paid for the services of XXXX XXXX. They over charged me, and they also, damaged and broke my belongings. The amount that they charged my account was {$3100.00} before the unloaded my belongings. The branch filed the complaint and dispute. On XX/XX/2026, after I went into the branch referenced above, That same day, US Bank began to freeze my personal accounts which I learned of on XX/XX/2026. I called the branch and the young man stated he would not be able to provide me any information and that the lady, XXXX who had helped me on the XXXX would call me back the following day. I called the main line and they told me that they would not provide me with any information nor would they provide me with a date of when I would receive my funds. They did tell me that the personal checking and savings accounts were not closed. I had {$170.00} in my personal account, {$14000.00} in my personal savings and {$3500.00} in my business account. I went to the branch located on the XXXX side of XXXX, since there are not very many branches, to close my accounts, and they refused to do so, stated that my accounts were \" frozen '' now, that my business account was fine, and that I could not close either the savings or the personal account. To date, I do not have a date on when they will send me my funds nor an expected date of receipt. In order to expedite process, I called again to reverse the dispute in order to obtain my funds, and I stated that the dispute was legitimate, and that I would just have to eat the funds due to needing the monies in order to avoid bankruptcy and to pay my upcoming bills and expenses, including creditors I had promised funds to. I had to close out my business account out of fear that they would hold those funds, refuse to release them or freeze them as well.","date_sent_to_company":"2026-06-08T00:24:09.000Z","issue":"Closing an account","sub_product":"Checking account","zip_code":"85719","tags":null,"has_narrative":true,"complaint_id":"22977281","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"U.S. BANCORP","date_received":"2026-06-07T23:59:49.000Z","state":"AZ","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Funds not received from closed account"},"highlight":{"complaint_what_happened":["To date, I do not have a date on when they will send me my <em>funds</em> nor an expected date of receipt. In <em>order</em> to expedite process, I called again to reverse the <em>dispute</em> in <em>order</em> to obtain my <em>funds</em>, and I stated that the <em>dispute</em> was legitimate, and that I would just have to eat the <em>funds</em> due to needing the monies in <em>order</em> to avoid bankruptcy and to pay my upcoming bills and expenses, including creditors I had promised <em>funds</em> to."],"sub_issue":["<em>Funds</em> not received from closed account"]},"sort":[16.478962,"22977281"]},{"_index":"complaint-public-v1","_id":"2198964","_score":16.417532,"_source":{"product":"Bank account or service","complaint_what_happened":"Cont Case number : XXXX.XX/XX/XXXX, I reviewed my closed accounts with Ally.The reason I had to check my account was because my husband 's work had not had time to update the direct dep. infor in time to issue a paper check.After he could not track down his check which after XXXX was currently direct deposited into our joint checking account, his payroll told him to check his bank account.I checked my \" CLOSED '' Ally account to find out that they reopened the account in order to receive his direct dep.! After spending hours on the phone with a supervisor on XXXX from Ally, and she telling me there was absolutely no way that my account could be reopened and after several transactions that were already declined by my account, Ally suddenly decided to accept my husband 's direct dep?! I spent valuable time on my work day ( s ) trying to understand why Ally had closed my joint and personal checking account ( s ) in the first place and now they suddenly reopened the account! What had happened in order for them to do this? After having been on the phone for hours with Ally the previous Monday, I was back on the phone on XXXX evening for their stupidity that is gravely effecting our family 's life. I called and spoke to a gentleman who took me through the rigemroll that I always experience with Ally.Customer service reps who lie and/or tell the customers inaccurate info. After hours, several holds and at the cost of our kids not being able to XXXX, the rep informed me that they had made a mistake.Ally would be sending our check via mail and it would take 7 to 10 business days! I immediately said I wanted to speak to whomever I could in order to transfer this money immediately. I said that I had institutions set up through this account so I could immediately transfer the funds into another bank and that would take 3 bus. days MAX! This was our money and how were we supposed to function? The rep placed me on hold again and told me that he had Ally place a rush on the check delivery and that we would receive the check in 3/4 business days. I agreed that would be fine but that I would check daily due to being lied to time and time again by Ally. The following day I saw that Ally had begun to deduct funds from whatever for my other accounts, I 'm still unclear as to why they made certain deductions but nothing was showing my account status changing.I noticed that I was able to transfer funds and clear up a negative balance that Ally was showing in my personal checking account that had been magically reopened again as well. By that time, I was convinced I had received inaccurate information from the customer rep I had spoken to on XX/XX/XXXX, so I immediately took action, and set up a transfer to have the remainder of our funds showing in our personal checking account sent to an outside institution. Ally set up the transfer and verified it ( document included ). I felt so relieved! My transfer was set up on XX/XX/XXXX and on XX/XX/XXXX, I received a paper check from Ally informing me that they had withdrawn the funds and how they had done everything with no charge to myself ( doc included ). Upon receiving the paper check, I checked my account status with Ally and saw that all accounts were closed.Done! just waiting on the resolution for my daughter 's account that initiated this chain of events. On XX/XX/XXXX, I also received an email confirming the close of my joint checking account ( doc enclosed ). On XX/XX/XXXX, I received a new email from Ally informing me that I had new correspondence. XX/XX/XXXX, I checked my accounts, thinking this had something to do with our ongoing dispute.Ally was charging me for the funds transfer I had set up and is now showing a balance of - {$1000.00} in my supposedly closed joint checking account. No funds have transferred to my outside institution and now, they reopened this account and have charged me an overdraft fee for {$25.00}","date_sent_to_company":"2016-11-07T17:58:19.000Z","issue":"Account opening, closing, or management","sub_product":"Checking account","zip_code":"11238","tags":null,"has_narrative":true,"complaint_id":"2198964","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"ALLY FINANCIAL INC.","date_received":"2016-11-07T17:58:18.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["Cont Case number : XXXX.XX/XX/XXXX, I reviewed my closed accounts with Ally.The reason I had to <em>check</em> my account was because my husband 's work had not had time to update the direct dep. infor in time to issue a paper <em>check</em>.After he could not track down his <em>check</em> which after XXXX was currently direct deposited into our joint <em>checking</em> account, his payroll told him to <em>check</em> his bank account.I checked my \" CLOSED '' Ally account to find out that they reopened the account in <em>order</em> to <em>receive</em> his direct"]},"sort":[16.417532,"2198964"]},{"_index":"complaint-public-v1","_id":"10478485","_score":16.38324,"_source":{"product":"Credit card","complaint_what_happened":"I placed a fraud dispute on XX/XX/year> for XXXX unauthorized transactions from XXXX  on my account. The transaction amounts and dates are listed below. \n\nXX/XX/year> XXXX {$29000.00} XX/XX/year> XXXX {$29000.00} This dispute was resolved in my favor on XX/XX/year>. \n\nI was credited back for part of the first transaction on XX/XX/XXXX in the amount of {$27000.00}. However the remaining balance in the amount of {$29000.00} was not credited back to me. I was told i was going to receive a check in this amount because the account was closed and capital one placed a \" XXXX XXXX '' on the account in the amount of {$29000.00} to put the card balance at {$0.00}. Instead of putting the credit on the card they put the balance at {$0.00} and explicitly informed me over the phone that \" a check was being mailed out to me and this is why we took the credit off your account because it is a closed account and the positive balance couldn't be used on the card. '' This amount was owed to me and after about XXXX  months of waiting I have not received my check. I have called into capital one XXXX separate times receiving the same response of either \" Your check is being mailed to you and will arrive by the end of this week '' or \" The check hasn't been mailed, I will submit a message to the account supervisor to check in on the status of this. '' I have submitted a dispute with my bank XXXX XXXX for this transaction XXXX  days ago as it is very apparent that I will not be receiving the check from Capital One. I also called into XXXX which was the company in which the fraudulent transactions were made and they informed me that they do not have the funds either for this transaction. So at this point, Capital One is holding the funds and neither parties \" myself or cardcash '' have the funds totalling in the amount of {$29000.00}. \n\nI am going to need this check mailed out to me asap. Along with confirmation & proof of the check being mailed in order to close out this dispute with my bank.","date_sent_to_company":"2024-10-16T17:09:15.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"92078","tags":"Servicemember","has_narrative":true,"complaint_id":"10478485","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2024-10-16T17:05:43.000Z","state":"CA","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["I also called into XXXX which was the company in which the fraudulent transactions were made and they informed me that they do not have the <em>funds</em> either for this transaction. So at this point, Capital One is holding the <em>funds</em> and neither parties \" myself or cardcash '' have the <em>funds</em> totalling in the amount of {$29000.00}. \n\nI am going to need this <em>check</em> mailed out to me asap. Along with confirmation & proof of the <em>check</em> being mailed in <em>order</em> to close out this <em>dispute</em> with my bank."],"sub_issue":["Credit card company isn't resolving a <em>dispute</em> about a purchase on your statement"]},"sort":[16.38324,"10478485"]},{"_index":"complaint-public-v1","_id":"2551708","_score":16.299177,"_source":{"product":"Checking or savings account","complaint_what_happened":"I am filing this complaint to accompany the complaint I 've filed with the fdic. Bank of America has denied a claim I disputed in regards to a restaurant purchase in which I was displeased with service, treated rudely with my family and did not receive all the product I paid for. Bank of America has made an impossible demand for me to provide documentation that I did not receive all the products i ordered even though I posted a negative review of the restaurant immediately after the visit. Furthermore bank of America has reversed a provisional credit to my account and is now charging me overdraft and insufficient funds fees. On XXXX XXXX 2017, I called in to file yet another dispute in which a credit was issued and was lie to by a bank representative in the dispute department that the XXXX was added back to my account and that after both provisional credits were applied that I actually would have a XXXX balance. This is also in direct contradiction to a letter mailed to me that the funds were to be reversed on the XXXX of the month not the XXXX. This is just added to the constant ongoing issues I have had with bank of America. I have also had to file the second dispute because a charge was made to my account on a day I did not authorize. I have since then closed my debit card with bank of America for my checking account and did not order another since they have failed to honor disputed transactions.","date_sent_to_company":"2017-06-20T08:39:47.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Checking account","zip_code":"89701","tags":null,"has_narrative":true,"complaint_id":"2551708","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2017-06-20T08:24:09.000Z","state":"NV","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Can't stop withdrawals from your account"},"highlight":{"complaint_what_happened":["This is also in direct contradiction to a letter mailed to me that the <em>funds</em> were to be reversed on the XXXX of the month not the XXXX. This is just added to the constant ongoing issues I have had with bank of America. I have also had to file the second <em>dispute</em> because a charge was made to my account on a day I did not authorize. I have since then closed my debit card with bank of America for my <em>checking</em> account and did not <em>order</em> another since they have failed to honor <em>disputed</em> transactions."]},"sort":[16.299177,"2551708"]},{"_index":"complaint-public-v1","_id":"3348521","_score":16.229225,"_source":{"product":"Student loan","complaint_what_happened":"On XX/XX/2019, I paid $XXXX on my student loan. This payment was made manually by phone because I changed my repayment due date. The representative of AES advised me to pay manually because my Direct Debit would not be applied. However, on XX/XX/2019, an unauthorized withdrawal of $XXXX was taken out of my checking account by Direct Debit. This wrongful transaction has caused undue financial hardship. I am disputing the period of time that I was told by representative on XXXX XXXX it would take (30) days to receive a refund. My account was wrongfully debited. My rights to disallow me my refund sooner is totally unjustified. Please investigate this matter in order for me to receive speedy resolution to this situation. I am in a dire financial crisis and need replacement of my funds as soon as possible.At first, I was going to resolve the problem by allowing the payment to be applied to the month of XXXX payment but recanted my decision to do it that way.","date_sent_to_company":"2019-08-21T13:33:54.000Z","issue":"Dealing with your lender or servicer","sub_product":"Private student loan","zip_code":"48224","tags":"Older American","has_narrative":true,"complaint_id":"3348521","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"AES/PHEAA","date_received":"2019-08-21T12:52:30.000Z","state":"MI","company_public_response":null,"sub_issue":"Trouble with how payments are being handled"},"highlight":{"complaint_what_happened":["However, on XX/XX/2019, an unauthorized withdrawal of $XXXX was taken out of my <em>checking</em> account by Direct Debit. This wrongful transaction has caused undue financial hardship. I am <em>disputing</em> the period of time that I was told by representative on XXXX XXXX it would take (30) days to <em>receive</em> a refund. My account was wrongfully debited. My rights to disallow me my refund sooner is totally unjustified. Please investigate this matter in <em>order</em> for me to <em>receive</em> speedy resolution to this situation."]},"sort":[16.229225,"3348521"]},{"_index":"complaint-public-v1","_id":"6186703","_score":16.20146,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I opened an account with PayPal in XXXX of XXXX and was getting my unemployment checks directly deposited into my PayPal XXXX account during Covid-19. I was unable to get out and open a regular checking account at the time due to the stay at home order in place in my state. PayPal was recommended to me by my granddaughter. In XXXX of XXXX, I received an email asking for several identity verification measures, which I uploaded immediately. I continued to use my account and have my unemployment benefits deposited into my PayPal account. On XX/XX/XXXX, my account was permanently limited unexpectedly and my funds were frozen. I was struggling to cover my bills due to Covid-19 when PayPal refused to allow me access to my funds. I was informed that after 180 days I would receive an email with instructions on withdrawing my remaining {$1900.00} from the permanently restricted account. I waited 180 days and did not receive the email from PayPal, so I began attempting to contact them. I was never able to speak to anyone that was able to give me any answers or help in any way. I continued to call and message PayPal for help withdrawing my personal funds from a permanently disabled account, but always got the same response that a message was sent to the front office. After months and months of attempting to contact PayPal unsuccessfully, I filed a dispute with the XXXX XXXX XXXX on XX/XX/XXXX. I finally received a response from PayPal, but they still refused to give me access to my personal funds. Their response was that they are not obligated to release my funds and if I have further questions to email the US Secret Service. I emailed the address that was included for the Secret Service, but have yet to receive any correspondence from them. I have also emailed PayPals Office of Executive Escalations at the address attached to the XXXX  claim, but have yet to receive a response from them either. I have made every possible attempt to settle this problem with PayPal, but after over 2 years Paypal is still denying me access to my personal funds. I do not want them to reopen my account, nor would I ever do business with them again. I am only requesting that they allow me to link my XXXX XXXX XXXX account and withdraw my funds from the permanently closed PayPal account. I would accept a paper check sent to my address, if that would be easier for them, but I want my money out of PayPal immediately.","date_sent_to_company":"2022-11-11T16:42:28.000Z","issue":"Fraud or scam","sub_product":"Mobile or digital wallet","zip_code":"704XX","tags":"Older American","has_narrative":true,"complaint_id":"6186703","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"Paypal Holdings, Inc","date_received":"2022-11-11T15:48:55.000Z","state":"LA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I opened an account with PayPal in XXXX of XXXX and was getting my unemployment <em>checks</em> directly deposited into my PayPal XXXX account during Covid-19. I was unable to get out and open a regular <em>checking</em> account at the time due to the stay at home <em>order</em> in place in my state. PayPal was recommended to me by my granddaughter. In XXXX of XXXX, I received an email asking for several identity verification measures, which I uploaded immediately."]},"sort":[16.20146,"6186703"]},{"_index":"complaint-public-v1","_id":"20791187","_score":16.13868,"_source":{"product":"Prepaid card","complaint_what_happened":"I purchased XXXX prepaid visa gift cards on XX/XX/XXXX. I placed an online order and immediately cancelled the order, never picked it up and the funds was withdrawn from the prepaid card in error as the merchant confirmed that payment should never have been processed until the merchandise was picked up. I immediately filed a refund request for the amount owed on XX/XX/XXXX and provided all necessary documentation confirming the transaction was cancelled & went through the merchant as well to attempt to get a refund. Both cases : XXXX and XXXX were finally marked as RESOLVED by Blackhawk w/ XXXX resolved w/ Blackhawk stating a check was issued and to allow XXXX business days to receive via priority mail. The check was not received boy XX/XX/XXXX which is XXXX business days and when I opened yet another dispute, I received a response today, now XXXX business days stating \" your check was issued on XXXX. please allow XXXX business days which does not include weekends. '' IT HAS BEEN XXXX BUSINESS DAYS. XXXX XXXX stated a refund was issued to the card. The card in which the COMPANY DEACTIVATED on XX/XX/XXXX and I no longer have. I disputed that as well on XX/XX/XXXX and have not received any response. I am demanding a digital card be issued for the full amount of both dispute cases of {$190.00} within XXXX calendar XXXX. I have been dealing with this for over XXXX  months and the customer service is abysmal. This company is nothing but fraudulent.","date_sent_to_company":"2026-03-30T23:34:18.000Z","issue":"Problem with a purchase or transfer","sub_product":"General-purpose prepaid card","zip_code":"28105","tags":null,"has_narrative":true,"complaint_id":"20791187","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Blackhawk Network Holdings Inc.","date_received":"2026-03-30T23:31:01.000Z","state":"NC","company_public_response":null,"sub_issue":"Card company isn't resolving a dispute about a purchase or transfer"},"highlight":{"complaint_what_happened":["Both cases : XXXX and XXXX were finally marked as RESOLVED by Blackhawk w/ XXXX resolved w/ Blackhawk stating a <em>check</em> was issued and to allow XXXX business days to <em>receive</em> via priority mail. The <em>check</em> was not received boy XX/XX/XXXX which is XXXX business days and when I opened yet another <em>dispute</em>, I received a response today, now XXXX business days stating \" your <em>check</em> was issued on XXXX. please allow XXXX business days which does not include weekends. '' IT HAS BEEN XXXX BUSINESS DAYS."],"sub_issue":["Card company isn't resolving a <em>dispute</em> about a purchase or transfer"]},"sort":[16.13868,"20791187"]},{"_index":"complaint-public-v1","_id":"5258084","_score":16.125286,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/2022 I submitted two different disputes with PNC. I originally went online to check and see the date that a transaction posted for an order which I never received- however- when checking my account transactions I noticed a transaction I didnt make at all. So I called to dispute both transactions- one for an order I made and didnt receive and one for a transaction I did not make. I was told that I would receive a credit for each of the transactions within 10 days. I received a credit for one of the transactions ( the one I did not make ) a few days later- but after 2 weeks I still did not have a credit for the one which I did not receive the merchandise- so I called PNC. That rep told me that it was 10 business days that I had to wait and since it was the 10th business day I should have a credit by the end of business that day. The next day I still didnt have a credit so I called again. This time I was told that it wasnt 10 days I had to wait but possibly 30 days. This rep said he usually works in a branch and sees these kinds of disputes all the time and has never seen one take more than 3 weeks. So I waited until the 3 week mark and messaged customer service through the app and was told that it can actually take up to 90 days. The reps continually tell me that I can contact the merchant which I obviously did prior to contacting PNC. They were not helpful when I contacted them. The rep also said it is a non fraud dispute so they take a long time. But I do not understand how it is not fraud? I someone says give me money and I will send you a product but then they dont send it- that surely feels like fraud. I really need access to these funds and I wouldnt have asked PNC for help if the merchant was willing to resolve the issue.","date_sent_to_company":"2022-02-24T20:12:48.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"078XX","tags":null,"has_narrative":true,"complaint_id":"5258084","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"PNC Bank N.A.","date_received":"2022-02-24T19:52:28.000Z","state":"NJ","company_public_response":null,"sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["On XX/XX/2022 I submitted two different <em>disputes</em> with PNC. I originally went online to <em>check</em> and see the date that a transaction posted for an <em>order</em> which I never received- however- when <em>checking</em> my account transactions I noticed a transaction I didnt make at all. So I called to <em>dispute</em> both transactions- one for an <em>order</em> I made and didnt <em>receive</em> and one for a transaction I did not make. I was told that I would <em>receive</em> a credit for each of the transactions within 10 days."]},"sort":[16.125286,"5258084"]},{"_index":"complaint-public-v1","_id":"17333332","_score":16.0414,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/year>, Wells Fargo withdrew all funds from my checking account, labeling the transaction as a \" legal order - XXXX XXXX XXXX XXXX. '' I was never notified of any lawsuit, judgement, or receivership that would authorize this. I did not receive service, notice or any opportunity to dispute or respond before my account was emptied. When I went to the XXXX, XXXX  branch for clarification, I was given incomplete and partially blank court documents. The attorney listed, XXXX XXXX XXXX XXXX, claims to be acting on behalf of XXXX XXXX XXXX ( XXXX ). However, when I contacted XXXX directly, they stated they have no record of this attorney representing them and they refused to validate the debt. Wells Fargo also allowed funds to be taken from my daughters separate accounts, even though they are independent account holders. \nThe representative attorney listed XXXX XXXX XXXX. At the end of the day the debt is unclear or unvalidated. The entities conflict with each other Wells Fargo may have acted on invalid or fraudulent information. I was denied due process There is no legitimate/ validated legal order supporting the seizure Because of this withdrawal, I have been unable to make essential payments such as my car payment, utilities and credit cards. This situation is creating significant financial hardship.","date_sent_to_company":"2025-11-18T17:45:42.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Checking account","zip_code":"75048","tags":null,"has_narrative":true,"complaint_id":"17333332","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2025-11-18T17:00:00.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Transaction was not authorized"},"highlight":{"complaint_what_happened":["On XX/XX/year>, Wells Fargo withdrew all <em>funds</em> from my <em>checking</em> account, labeling the transaction as a \" legal <em>order</em> - XXXX XXXX XXXX XXXX. '' I was never notified of any lawsuit, judgement, or receivership that would authorize this. I did not <em>receive</em> service, notice or any opportunity to <em>dispute</em> or respond before my account was emptied. When I went to the XXXX, XXXX  branch for clarification, I was given incomplete and partially blank court documents."]},"sort":[16.0414,"17333332"]},{"_index":"complaint-public-v1","_id":"12859426","_score":15.986518,"_source":{"product":"Debt collection","complaint_what_happened":"I received a letter in the mail on XXXX regarding representation for XXXX XXXX XXXX from Pressler, Felt, and Warshaw LLP regarding a Notide of Application for Wage Execution. I was notified of my Wage Garnishment my rights to object, reduce, and the amount that would be garnished. In XXXX 10 % of my pay began being garnished to pay back the debt. On XX/XX/XXXX, I spoke with the Court Officers office XXXX XXXX who provided me the remaining balance of the debt which was {$210.00}, I went onto the website for pressler, felt, and warshaw LLP & paid the balance in full and this payment posted on XX/XX/XXXX. I followed up with my employer and they informed me that even though I had a receipt of the payment, they could not stop the garnishment unless they received a stop order from the debt collector. I followed up with the court officer who confirmed that they did not receive any information from the attorneys office that the payment was made and to follow up with them to have them send this confirmation over so that she can send the stop order. I followed up with the attorneys office on XXXX and they told me that they would not be sending over the notice that the payment was made because they still show a balance reflecting because they have not received all funds from the court officer as of yet. I was informed that once they receive the funds form the court officer then there system will update as paid in full and they will notify the court officer. I followed up with the court officer who informed me that the attorneys office did confirm the payment was made but they told her there was an interest balance that was not paid and would need to be paid to close the garnishment. She stated that she asked them if they informed me of the interest that needed to be paid so that I know and they told her no. I do not have any record in any correspondence received regarding the garnishment that there is a balance of interest that will accrue after the judgement. As of XX/XX/XXXX the balance that is reflecting as owed for the debt was paid in full and my checks have continued to be garnished since then. On XXXX there was another {$160.00} garnished, and my check will be garnished again during the next pay cycle of XX/XX/XXXX. I spoke with the attorneys office again today, Monday XX/XX/XXXX and he said the information about interest is reflecting in the judgement order. When I asked the percentage and how this is determined/accrued he told me he didnt know. I sent a formal email of dispute to the company and also requested all collection efforts be paused until I receive this inforamtion","date_sent_to_company":"2025-04-07T17:37:08.000Z","issue":"False statements or representation","sub_product":"Credit card debt","zip_code":"30083","tags":null,"has_narrative":true,"complaint_id":"12859426","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Pressler & Pressler, LLP","date_received":"2025-04-07T17:16:19.000Z","state":"GA","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Attempted to collect wrong amount"},"highlight":{"complaint_what_happened":["I sent a formal email of <em>dispute</em> to the company and also requested all collection efforts be paused until I <em>receive</em> this inforamtion"]},"sort":[15.986518,"12859426"]},{"_index":"complaint-public-v1","_id":"6876643","_score":15.981136,"_source":{"product":"Mortgage","complaint_what_happened":"In XX/XX/2022, our mortgage servicing company, Specialized Loan Servicing ( SLS ) withdrew {$1700.00} from our escrow account. These funds were supposed to be transferred to XXXX ( our insurance company ) to pay for our homeowner 's insurance. Instead, SLS wrongly disbursed these funds into the bank account of a third party who is not affiliated with XXXX. Since XXXX did not receive these funds, we had to pay XXXX out of pocket in the meantime. \n\n\nBecause SLS lost our {$1700.00} through their own negligence, we have asked SLS to refund these funds to our account. Despite repeated and exhaustive efforts on our part -- including at least 9 documented good-faith attempts to reach out to SLS over the past 7 months -- SLS has repeatedly refused to address our complaint and issue a refund. We believe their customer service has been willfully misinterpreting our complaint in order to avoid having to pay for their error. \n\n\nWe are asking that the CFPB assist us in securing a refund, to our escrow account, of the {$1700.00} that SLS lost by disbursing to the wrong party. Since we have exhausted other avenues of outreach to SLS, we would greatly appreciate your assistance with this matter. \n\n\nWe have attached copies of our recent correspondence with SLS, which details the extensive ( and unsuccessful ) outreach attempts. As you can see, SLS insists their check was deposited -- which is not in dispute -- and ignores the crux of the matter, which is that their check was deposited into the wrong account, causing us to lose the funds.","date_sent_to_company":"2023-04-22T17:58:57.000Z","issue":"Trouble during payment process","sub_product":"Conventional home mortgage","zip_code":"10026","tags":null,"has_narrative":true,"complaint_id":"6876643","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Specialized Loan Servicing Holdings LLC","date_received":"2023-04-22T16:39:36.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["As you can see, SLS insists their <em>check</em> was deposited -- which is not in <em>dispute</em> -- and ignores the crux of the matter, which is that their <em>check</em> was deposited into the wrong account, causing us to lose the <em>funds</em>."]},"sort":[15.981136,"6876643"]},{"_index":"complaint-public-v1","_id":"3936596","_score":15.969082,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I opened an XXXX XXXX XXXX account with XXXX XXXX  on XX/XX/2020. This was done online. I used the XXXX App to transfer {$1000.00} from my US Bank checking account to this new XXXX account. The money was withdrawn on XX/XX/XXXX. On XX/XX/XXXX I received an email from XXXX stating that the transfer could not be completed. I was instructed to contact the financial institution that the funds originated from in order to receive my refund. I have since talked to branch managers and customer service from both XXXX and US Bank. They tell me that my money is being held by XXXX ( a third party company they use for bill pay and online transfers ) However, not one of those three companies is able to return my funds to me. I even filed a dispute with US Bank on XX/XX/XXXX which the denied about 2 weeks later. I am at a loss as to how to proceed from here.","date_sent_to_company":"2020-11-04T18:56:23.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"44483","tags":null,"has_narrative":true,"complaint_id":"3936596","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"U.S. BANCORP","date_received":"2020-11-04T17:33:17.000Z","state":"OH","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I used the XXXX App to transfer {$1000.00} from my US Bank <em>checking</em> account to this new XXXX account. The money was withdrawn on XX/XX/XXXX. On XX/XX/XXXX I received an email from XXXX stating that the transfer could not be completed. I was instructed to contact the financial institution that the <em>funds</em> originated from in <em>order</em> to <em>receive</em> my refund. I have since talked to branch managers and customer service from both XXXX and US Bank."]},"sort":[15.969082,"3936596"]},{"_index":"complaint-public-v1","_id":"3125540","_score":15.934967,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/18 I went to withdraw my XXXX funds in order to deposit them in my BMO Harris checking account to pay my bills. I was using BMO Harris 's ATM. The ATM gave a display of \" This transaction could not be completed at this mentioned '' and gave me a receipt stating that it DID give me my cash. \nI then went to BMO staff and explainedy problem. They stated that I needed to file a \" charge dispute '' with XXXX XXXX, as if it was like a purchase at some store. I suggested the count the money in the ATM and see there was an excess of {$740.00}. They wouldn't do it. \nIn a nutshell, I made a withdrawal at BMO Harris and did not receive my money. Now BMO Harris has my money and I don't.","date_sent_to_company":"2019-01-15T20:21:00.000Z","issue":"Managing an account","sub_product":"Other banking product or service","zip_code":"60202","tags":null,"has_narrative":true,"complaint_id":"3125540","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BMO BANK NATIONAL ASSOCIATION","date_received":"2019-01-15T20:09:16.000Z","state":"IL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["On XX/XX/18 I went to withdraw my XXXX <em>funds</em> in <em>order</em> to deposit them in my BMO Harris <em>checking</em> account to pay my bills. I was using BMO Harris 's ATM. The ATM gave a display of \" This transaction could not be completed at this mentioned '' and gave me a receipt stating that it DID give me my cash. \nI then went to BMO staff and explainedy problem. They stated that I needed to file a \" charge <em>dispute</em> '' with XXXX XXXX, as if it was like a purchase at some store."]},"sort":[15.934967,"3125540"]},{"_index":"complaint-public-v1","_id":"17449526","_score":15.866804,"_source":{"product":"Checking or savings account","complaint_what_happened":"My social security check was sent to US Bank by accident on the XX/XX/XXXX of this year 2025. The account it was sent to had been closed the previous month on the XXXX. They sent me a letter saying I can not do any business on it it was closed and the account was not able to receive deposits or checks. The Social Security agency accidentally sent my social security check to US Bank. I immediately asked for the return of the check and sent a demand letter. They refused to return the check. I have talked to numerous people in the last person I talked to was named XXXX and he's in charge of claims and disputes at US Bank. He says the bank can do whatever they want to do with my check. He basically says that they are above the law. They say that I owe them money which I do not. That is a totally separate issue. Social Security payments are a protected payment protected by the Social Security act and by the electronic funds transfer act which specifically says that a social security check that hits a closed account must be sent back can not be kept for any debts garnishments or levees. Period. Only by a judge 's order can they keep that money. Again I pointed this out numerous times to XXXX and the other people at the bank and they all seem to think, and they must be right that they are above the law. Who's going to make them obey the law?","date_sent_to_company":"2025-11-22T23:30:13.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"89102","tags":"Older American","has_narrative":true,"complaint_id":"17449526","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"U.S. BANCORP","date_received":"2025-11-22T23:03:44.000Z","state":"NV","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Funds not handled or disbursed as instructed"},"highlight":{"complaint_what_happened":["My social security <em>check</em> was sent to US Bank by accident on the XX/XX/XXXX of this year 2025. The account it was sent to had been closed the previous month on the XXXX. They sent me a letter saying I can not do any business on it it was closed and the account was not able to <em>receive</em> deposits or <em>checks</em>. The Social Security agency accidentally sent my social security <em>check</em> to US Bank. I immediately asked for the return of the <em>check</em> and sent a demand letter. They refused to return the <em>check</em>."],"sub_issue":["<em>Funds</em> not handled or disbursed as instructed"]},"sort":[15.866804,"17449526"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":650,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":650}]}},"product":{"doc_count":650,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Checking or savings account","doc_count":162,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Checking account","doc_count":145},{"key":"Other banking product or service","doc_count":10},{"key":"Savings account","doc_count":7}]}},{"key":"Credit reporting or other personal consumer reports","doc_count":156,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":154},{"key":"Other personal consumer report","doc_count":2}]}},{"key":"Money transfer, virtual currency, or money service","doc_count":71,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Mobile or digital wallet","doc_count":27},{"key":"Domestic (US) money transfer","doc_count":26},{"key":"Virtual currency","doc_count":10},{"key":"International money transfer","doc_count":3},{"key":"Money order, traveler's check or cashier's check","doc_count":3},{"key":"Check cashing service","doc_count":1},{"key":"Debt settlement","doc_count":1}]}},{"key":"Debt collection","doc_count":61,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit card debt","doc_count":23},{"key":"I do not know","doc_count":18},{"key":"Other debt","doc_count":7},{"key":"Mortgage debt","doc_count":4},{"key":"Auto debt","doc_count":3},{"key":"Medical debt","doc_count":3},{"key":"Payday loan debt","doc_count":2},{"key":"Rental debt","doc_count":1}]}},{"key":"Mortgage","doc_count":44,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Conventional home mortgage","doc_count":22},{"key":"FHA mortgage","doc_count":10},{"key":"VA mortgage","doc_count":9},{"key":"Other type of mortgage","doc_count":3}]}},{"key":"Credit card","doc_count":41,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"General-purpose credit card or charge card","doc_count":38},{"key":"Store credit card","doc_count":3}]}},{"key":"Credit card or prepaid card","doc_count":37,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"General-purpose credit card or charge card","doc_count":25},{"key":"General-purpose prepaid card","doc_count":5},{"key":"Government benefit card","doc_count":5},{"key":"Store credit card","doc_count":2}]}},{"key":"Credit reporting, credit repair services, or other personal consumer reports","doc_count":37,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":34},{"key":"Credit repair services","doc_count":2},{"key":"Other personal consumer report","doc_count":1}]}},{"key":"Vehicle loan or lease","doc_count":10,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Loan","doc_count":6},{"key":"Lease","doc_count":4}]}},{"key":"Bank account or service","doc_count":9,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Checking account","doc_count":9}]}},{"key":"Prepaid card","doc_count":7,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"General-purpose prepaid card","doc_count":4},{"key":"Government benefit card","doc_count":2},{"key":"Payroll card","doc_count":1}]}},{"key":"Payday loan, title loan, personal loan, or advance loan","doc_count":5,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Installment loan","doc_count":4},{"key":"Personal line of credit","doc_count":1}]}},{"key":"Payday loan, title loan, or personal loan","doc_count":3,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Installment loan","doc_count":2},{"key":"Payday loan","doc_count":1}]}},{"key":"Student loan","doc_count":3,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Private student loan","doc_count":2},{"key":"Federal student loan servicing","doc_count":1}]}},{"key":"Credit reporting","doc_count":2,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Debt or credit management","doc_count":1,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Student loan debt relief","doc_count":1}]}},{"key":"Payday loan","doc_count":1,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}}]}},"issue":{"doc_count":650,"issue":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Managing an account","doc_count":100,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Problem using a debit or ATM card","doc_count":38},{"key":"Deposits and withdrawals","doc_count":30},{"key":"Funds not handled or disbursed as instructed","doc_count":9},{"key":"Banking errors","doc_count":6},{"key":"Problem making or receiving payments","doc_count":6},{"key":"Fee problem","doc_count":5},{"key":"Cashing a check","doc_count":4},{"key":"Problem accessing account","doc_count":2}]}},{"key":"Problem with a company's investigation into an existing problem","doc_count":75,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Their investigation did not fix an error on your report","doc_count":65},{"key":"Investigation took more than 30 days","doc_count":8},{"key":"Problem with personal statement of dispute","doc_count":2}]}},{"key":"Incorrect information on your report","doc_count":51,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Account information incorrect","doc_count":22},{"key":"Personal information incorrect","doc_count":14},{"key":"Account status incorrect","doc_count":10},{"key":"Information belongs to someone else","doc_count":4},{"key":"Information is incorrect","doc_count":1}]}},{"key":"Fraud or scam","doc_count":46,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Improper use of your report","doc_count":42,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Reporting company used your report improperly","doc_count":39},{"key":"Credit inquiries on your report that you don't recognize","doc_count":3}]}},{"key":"Problem with a purchase shown on your statement","doc_count":35,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit card company isn't resolving a dispute about a purchase on your statement","doc_count":31},{"key":"Card was charged for something you did not purchase with the card","doc_count":4}]}},{"key":"Problem with a lender or other company charging your account","doc_count":32,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Transaction was not authorized","doc_count":30},{"key":"Can't stop withdrawals from your account","doc_count":1},{"key":"Money was taken from your account on the wrong day or for the wrong amount","doc_count":1}]}},{"key":"Attempts to collect debt not owed","doc_count":30,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Debt is not yours","doc_count":24},{"key":"Debt was paid","doc_count":3},{"key":"Debt was already discharged in bankruptcy and is no longer owed","doc_count":2},{"key":"Debt was result of identity theft","doc_count":1}]}},{"key":"Problem with a credit reporting company's investigation into an existing problem","doc_count":26,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Their investigation did not fix an error on your report","doc_count":18},{"key":"Problem with personal statement of dispute","doc_count":5},{"key":"Investigation took more than 30 days","doc_count":3}]}},{"key":"Trouble during payment process","doc_count":23,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Payment process","doc_count":3},{"key":"Escrow, taxes, or insurance","doc_count":1},{"key":"Trying to communicate with the company to fix an issue while managing or servicing your loan","doc_count":1}]}},{"key":"Closing an account","doc_count":17,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Funds not received from closed account","doc_count":10},{"key":"Company closed your account","doc_count":7}]}},{"key":"Other features, terms, or problems","doc_count":14,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Other problem","doc_count":10},{"key":"Privacy issues","doc_count":1},{"key":"Problem with balance transfer","doc_count":1},{"key":"Problem with customer service","doc_count":1},{"key":"Problem with rewards from credit card","doc_count":1}]}},{"key":"Problem with a purchase or transfer","doc_count":13,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Card company isn't resolving a dispute about a purchase or transfer","doc_count":10},{"key":"Charged for a purchase or transfer you did not make with the card","doc_count":3}]}},{"key":"Struggling to pay mortgage","doc_count":12,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Foreclosure","doc_count":1}]}},{"key":"Unauthorized transactions or other transaction problem","doc_count":10,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Written notification about debt","doc_count":10,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Didn't receive enough information to verify debt","doc_count":6},{"key":"Didn't receive notice of right to dispute","doc_count":3},{"key":"Notification didn't disclose it was an attempt to collect a debt","doc_count":1}]}},{"key":"Other transaction problem","doc_count":9,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Took or threatened to take negative or legal action","doc_count":9,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Seized or attempted to seize your property","doc_count":5},{"key":"Threatened or suggested your credit would be damaged","doc_count":3},{"key":"Sued you without properly notifying you of lawsuit","doc_count":1}]}},{"key":"False statements or representation","doc_count":8,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Attempted to collect wrong amount","doc_count":6},{"key":"Told you not to respond to a lawsuit they filed against you","doc_count":2}]}},{"key":"Closing your account","doc_count":7,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Company closed your account","doc_count":7}]}},{"key":"Closing on a mortgage","doc_count":6,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Closing disclosure or other related disclosures","doc_count":2},{"key":"Changes in loan terms during or after closing","doc_count":1},{"key":"Delays with the closing process","doc_count":1}]}},{"key":"Problem caused by your funds being low","doc_count":6,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Overdrafts and overdraft fees","doc_count":3},{"key":"Bounced checks or returned payments","doc_count":1},{"key":"Late or other fees","doc_count":1},{"key":"Non-sufficient funds and associated fees","doc_count":1}]}},{"key":"Opening an account","doc_count":5,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Didn't receive terms that were advertised","doc_count":3},{"key":"Account opened as a result of fraud","doc_count":1},{"key":"Unable to open an account","doc_count":1}]}},{"key":"Problem when making payments","doc_count":5,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Problem during payment process","doc_count":3},{"key":"You never received your bill or did not know a payment was due","doc_count":1}]}},{"key":"Confusing or missing disclosures","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Credit monitoring or identity theft protection services","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Billing dispute for services","doc_count":2},{"key":"Didn't receive services that were advertised","doc_count":1}]}},{"key":"Dealing with your lender or servicer","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Problem with customer service","doc_count":1},{"key":"Received bad information about your loan","doc_count":1},{"key":"Trouble with how payments are being handled","doc_count":1}]}},{"key":"Deposits and withdrawals","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Fees or interest","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Problem with fees","doc_count":3}]}},{"key":"Managing the loan or lease","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Billing problem","doc_count":2},{"key":"Problem with additional products or services purchased with the loan","doc_count":1}]}},{"key":"Problem with fraud alerts or security freezes","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Problem with the payoff process at the end of the loan","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Problems at the end of the loan or lease","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Problem related to refinancing","doc_count":1},{"key":"Problem with paying off the loan","doc_count":1},{"key":"Unable to receive car title or other problem after the loan is paid off","doc_count":1}]}},{"key":"Trouble using your card","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Can't use card to make purchases","doc_count":3}]}},{"key":"Unexpected or other fees","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Using a debit or ATM card","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Account opening, closing, or management","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Getting the loan","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Incorrect information on credit report","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Account terms","doc_count":2}]}},{"key":"Money was not available when promised","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Threatened to contact someone or share information improperly","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Contacted you instead of your attorney","doc_count":1},{"key":"Talked to a third-party about your debt","doc_count":1}]}},{"key":"Charged fees or interest I didn't expect","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Charged fees or interest you didn't expect","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Confusing or misleading advertising or marketing","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Disclosure verification of debt","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Right to dispute notice not received","doc_count":1}]}},{"key":"Electronic communications","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Frequent or repeated messages","doc_count":1}]}},{"key":"Getting a credit card","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Application denied","doc_count":1}]}},{"key":"Getting a loan or lease","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Fraudulent loan","doc_count":1}]}},{"key":"Making/receiving payments, sending money","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Managing, opening, or closing your mobile wallet account","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Problem getting a card or closing an account","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Trouble closing card","doc_count":1}]}},{"key":"Repossession","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Lender trying to repossess or disable the vehicle","doc_count":1}]}},{"key":"Trouble accessing funds in your mobile or digital wallet","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Unauthorized withdrawals or charges","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}}]}},"timely":{"doc_count":650,"timely":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Yes","doc_count":640},{"key":"No","doc_count":10}]}},"company_response":{"doc_count":650,"company_response":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Closed with explanation","doc_count":475},{"key":"Closed with non-monetary relief","doc_count":105},{"key":"Closed with monetary relief","doc_count":70}]}},"submitted_via":{"doc_count":650,"submitted_via":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Web","doc_count":650}]}},"company":{"doc_count":650,"company":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Experian Information Solutions Inc.","doc_count":54},{"key":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","doc_count":53},{"key":"EQUIFAX, INC.","doc_count":48},{"key":"JPMORGAN CHASE & CO.","doc_count":36},{"key":"BANK OF AMERICA, NATIONAL ASSOCIATION","doc_count":34},{"key":"CITIBANK, N.A.","doc_count":24},{"key":"WELLS FARGO & COMPANY","doc_count":24},{"key":"CAPITAL ONE FINANCIAL CORPORATION","doc_count":22},{"key":"Paypal Holdings, Inc","doc_count":21},{"key":"Block, Inc.","doc_count":17},{"key":"Chime Financial Inc","doc_count":16},{"key":"U.S. BANCORP","doc_count":15},{"key":"TRUIST FINANCIAL CORPORATION","doc_count":12},{"key":"DISCOVER BANK","doc_count":11},{"key":"UNITED SERVICES AUTOMOBILE ASSOCIATION","doc_count":11},{"key":"PNC Bank N.A.","doc_count":10},{"key":"AMERICAN EXPRESS COMPANY","doc_count":9},{"key":"NAVY FEDERAL CREDIT UNION","doc_count":9},{"key":"SYNCHRONY FINANCIAL","doc_count":8},{"key":"Mr. Cooper Group Inc.","doc_count":7},{"key":"ALLY FINANCIAL INC.","doc_count":6},{"key":"SOFI TECHNOLOGIES, INC.","doc_count":6},{"key":"Resurgent Capital Services L.P.","doc_count":5},{"key":"TD BANK US HOLDING COMPANY","doc_count":5},{"key":"CBC Companies, Inc.","doc_count":4},{"key":"CITIZENS FINANCIAL GROUP, INC.","doc_count":4},{"key":"Coinbase, Inc.","doc_count":4},{"key":"LEXISNEXIS","doc_count":4},{"key":"Netspend Corporation","doc_count":4},{"key":"Rocket Mortgage, LLC","doc_count":4},{"key":"BARCLAYS BANK DELAWARE","doc_count":3},{"key":"Comerica","doc_count":3},{"key":"ENCORE CAPITAL GROUP INC.","doc_count":3},{"key":"Early Warning Services, LLC","doc_count":3},{"key":"FIFTH THIRD FINANCIAL CORPORATION","doc_count":3},{"key":"GOLDMAN SACHS BANK USA","doc_count":3},{"key":"ID Analytics, Inc.","doc_count":3},{"key":"Ocwen Financial Corporation","doc_count":3},{"key":"Affirm Holdings, Inc","doc_count":2},{"key":"CARRINGTON MORTGAGE SERVICES, LLC","doc_count":2},{"key":"Credit Systems International, Inc.","doc_count":2},{"key":"Fay Servicing, LLC","doc_count":2},{"key":"Guild Holdings Company","doc_count":2},{"key":"HUNTINGTON NATIONAL BANK, THE","doc_count":2},{"key":"Incomm Holdings Inc.","doc_count":2},{"key":"KEYCORP","doc_count":2},{"key":"Nelnet, Inc.","doc_count":2},{"key":"PENTAGON FEDERAL CREDIT UNION","doc_count":2},{"key":"RAS LaVrar, LLC","doc_count":2},{"key":"ROBINHOOD MARKETS INC.","doc_count":2},{"key":"RUSHMORE LOAN MANAGEMENT SERVICES LLC","doc_count":2},{"key":"Shellpoint Partners, LLC","doc_count":2},{"key":"Specialized Loan Servicing Holdings LLC","doc_count":2},{"key":"TCF NATIONAL BANK","doc_count":2},{"key":"ADP Inc.","doc_count":1},{"key":"AES/PHEAA","doc_count":1},{"key":"AMERIS BANCORP","doc_count":1},{"key":"AVANTE","doc_count":1},{"key":"AXOS FINANCIAL, INC.","doc_count":1},{"key":"Aargon Agency, Inc.","doc_count":1},{"key":"Avant Credit Corporation","doc_count":1},{"key":"BANCORPSOUTH BANK","doc_count":1},{"key":"BANK OF NEW YORK MELLON CORPORATION, THE","doc_count":1},{"key":"BANKMOBILE TECHNOLOGIES, INC","doc_count":1},{"key":"BBVA FINANCIAL CORPORATION","doc_count":1},{"key":"BMO BANK NATIONAL ASSOCIATION","doc_count":1},{"key":"BOEING EMPLOYEES' CREDIT UNION","doc_count":1},{"key":"Blackhawk Network Holdings Inc.","doc_count":1},{"key":"Bread Financial Holdings, Inc.","doc_count":1},{"key":"Brock & Scott, PLLC","doc_count":1},{"key":"CAINE & WEINER COMPANY, INC.","doc_count":1},{"key":"CARD Corporation","doc_count":1},{"key":"CCS Financial Services, Inc.","doc_count":1},{"key":"CHERRY TECHNOLOGIES INC.","doc_count":1},{"key":"CNG HOLDINGS INC","doc_count":1},{"key":"COAST PROFESSIONAL, INC.","doc_count":1},{"key":"CONGRESS COLLECTION CORP","doc_count":1},{"key":"CREDIT ACCEPTANCE CORPORATION","doc_count":1},{"key":"Carvana Group, LLC","doc_count":1},{"key":"Colony Brands, Inc.","doc_count":1},{"key":"Conduent Incorporated","doc_count":1},{"key":"Conn's, Inc.","doc_count":1},{"key":"Continental Finance Company, LLC","doc_count":1},{"key":"Convergent Resources, Inc.","doc_count":1},{"key":"Credit International Corporation","doc_count":1},{"key":"Credit Karma, LLC","doc_count":1},{"key":"Crown Asset Management, LLC, Duluth, GA Branch","doc_count":1},{"key":"Dave Operating, LLC","doc_count":1},{"key":"Ditech Financial LLC","doc_count":1},{"key":"ECMC GROUP, INC.","doc_count":1},{"key":"Eagle Financial Services, Inc.","doc_count":1},{"key":"FORD MOTOR CREDIT CO.","doc_count":1},{"key":"Foris DAX, Inc.","doc_count":1},{"key":"FourLeaf Federal Credit Union","doc_count":1},{"key":"Freedom Mortgage Company","doc_count":1},{"key":"GOLDEN 1 CREDIT UNION, THE","doc_count":1},{"key":"Global Tel*Link Corporation","doc_count":1},{"key":"Grain Technology, Inc.","doc_count":1},{"key":"HW Holding, Inc","doc_count":1},{"key":"HYUNDAI CAPITAL AMERICA","doc_count":1},{"key":"Hayt Hayt & Landau, P.L. (FL)","doc_count":1},{"key":"InDebted Corporation","doc_count":1},{"key":"Indie Technology DBA Found","doc_count":1},{"key":"InvestiNet LLC","doc_count":1},{"key":"Klarna AB","doc_count":1},{"key":"LD Holdings Group, LLC","doc_count":1},{"key":"Law Offices of Les Zieve","doc_count":1},{"key":"MOHELA","doc_count":1},{"key":"Maximus Federal Services, Inc.","doc_count":1},{"key":"Michael & Associates, PC","doc_count":1},{"key":"MoneyLion Inc.","doc_count":1},{"key":"NEW YORK COMMUNITY BANCORP INC","doc_count":1},{"key":"NISSAN MOTOR ACCEPTANCE COMPANY LLC","doc_count":1},{"key":"National Account Systems of Omaha, LLC","doc_count":1},{"key":"National Collection Systems, Inc.","doc_count":1},{"key":"OCEANSIDE MORTGAGE COMPANY","doc_count":1},{"key":"OLD NATIONAL BANCORP","doc_count":1},{"key":"ONE WAY RECOVERY SOLUTIONS, LLC","doc_count":1},{"key":"One Technologies, LP","doc_count":1},{"key":"PATRICK A. CAREY, P.A.","doc_count":1},{"key":"PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION","doc_count":1},{"key":"PLANET HOME LENDING, LLC","doc_count":1},{"key":"Paramount GR Holdings, LLC","doc_count":1},{"key":"Payward Ventures Inc. dba Kraken","doc_count":1},{"key":"Pollack & Rosen, P.A.","doc_count":1},{"key":"Populus Financial Group, Inc. (F/K/A Ace Cash Express)","doc_count":1},{"key":"Pressler & Pressler, LLP","doc_count":1},{"key":"ProCollect, Inc.","doc_count":1},{"key":"REGIONS FINANCIAL CORPORATION","doc_count":1},{"key":"RFNA, LP","doc_count":1},{"key":"Receivables Management Partners, LLC","doc_count":1},{"key":"Rent Recovery Solutions","doc_count":1},{"key":"RentDebt Automated Collections, LLC","doc_count":1},{"key":"Ria Envia, LLC","doc_count":1},{"key":"Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis","doc_count":1},{"key":"SANTANDER BANK, NATIONAL ASSOCIATION","doc_count":1},{"key":"SCHOOLSFIRST FEDERAL CREDIT UNION","doc_count":1},{"key":"SELECT PORTFOLIO SERVICING, INC.","doc_count":1},{"key":"SLM CORPORATION","doc_count":1},{"key":"STATE EMPLOYEES CREDIT UNION","doc_count":1},{"key":"SUN LOAN COMPANY INC.","doc_count":1},{"key":"SUNTRUST BANKS, INC.","doc_count":1},{"key":"Santander Consumer USA Holdings Inc.","doc_count":1},{"key":"Sarma","doc_count":1},{"key":"Securus J Holdings, LLC","doc_count":1},{"key":"Selene Finance LP","doc_count":1},{"key":"Solar Mosaic LLC","doc_count":1},{"key":"Source Receivables Management LLC","doc_count":1},{"key":"Spring Oaks Capital, LLC","doc_count":1},{"key":"Suttell, Hammer & White, P.S","doc_count":1},{"key":"Synovus Bank","doc_count":1},{"key":"TOYOTA MOTOR CREDIT CORPORATION","doc_count":1},{"key":"Tesla, Inc.","doc_count":1},{"key":"The McHughes Law Firm, LLC","doc_count":1},{"key":"The Receivable Management Services LLC","doc_count":1},{"key":"VYSTAR CREDIT UNION","doc_count":1},{"key":"WATERSTONE MORTGAGE CORPORATION","doc_count":1},{"key":"Westhill Financial","doc_count":1},{"key":"Westlake Services, LLC","doc_count":1},{"key":"WorldRemit Corp.","doc_count":1},{"key":"ZWICKER & ASSOCIATES","doc_count":1}]}},"state":{"doc_count":650,"state":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"GA","doc_count":108},{"key":"CA","doc_count":71},{"key":"TX","doc_count":61},{"key":"FL","doc_count":49},{"key":"PA","doc_count":34},{"key":"NY","doc_count":29},{"key":"MI","doc_count":25},{"key":"IL","doc_count":24},{"key":"NJ","doc_count":23},{"key":"NE","doc_count":18},{"key":"WA","doc_count":17},{"key":"OH","doc_count":16},{"key":"NV","doc_count":15},{"key":"MD","doc_count":14},{"key":"AZ","doc_count":13},{"key":"LA","doc_count":12},{"key":"MA","doc_count":10},{"key":"NC","doc_count":10},{"key":"SC","doc_count":10},{"key":"VA","doc_count":9},{"key":"WI","doc_count":9},{"key":"CO","doc_count":8},{"key":"AL","doc_count":6},{"key":"IN","doc_count":6},{"key":"MN","doc_count":6},{"key":"TN","doc_count":6},{"key":"MO","doc_count":5},{"key":"AR","doc_count":4},{"key":"DC","doc_count":3},{"key":"RI","doc_count":3},{"key":"CT","doc_count":2},{"key":"MS","doc_count":2},{"key":"NM","doc_count":2},{"key":"OK","doc_count":2},{"key":"OR","doc_count":2},{"key":"UT","doc_count":2},{"key":"WV","doc_count":2},{"key":"HI","doc_count":1},{"key":"IA","doc_count":1},{"key":"KS","doc_count":1},{"key":"ME","doc_count":1},{"key":"NH","doc_count":1},{"key":"SD","doc_count":1}]}},"company_public_response":{"doc_count":650,"company_public_response":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","doc_count":265},{"key":"Company believes it acted appropriately as authorized by contract or law","doc_count":33},{"key":"Company chooses not to provide a public response","doc_count":3},{"key":"Company believes the complaint is the result of a misunderstanding","doc_count":2},{"key":"Company believes complaint is the result of an isolated error","doc_count":1},{"key":"Company disputes the facts presented in the complaint","doc_count":1}]}},"tags":{"doc_count":650,"tags":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Servicemember","doc_count":67},{"key":"Older American","doc_count":35},{"key":"Older American, Servicemember","doc_count":6}]}}},"_meta":{"license":"CC0","last_updated":"2026-07-14T12:00:00-05:00","last_indexed":"2026-07-14T12:00:00-05:00","total_record_count":16441818,"is_data_stale":false,"has_data_issue":false,"break_points":{"2":[15.866804,"17449526"],"3":[14.364049,"18701859"],"4":[13.1655035,"3181370"],"5":[12.365696,"3847354"],"6":[11.664117,"4521569"],"7":[10.976757,"8346885"],"8":[10.533144,"2316144"]}}}