{"took":1854,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":1994400,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"1355947","_score":25.915506,"_source":{"product":"Credit card","complaint_what_happened":"I received an email from Bank of America on XX/XX/XXXX stating the following regarding my BoA Master Card credit card : '' We continuously monitor ATM, debit and credit card transactions to look for out-of-pattern activity that might be potential fraud, as well as information from outside companies about account compromises at undisclosed merchants or service providers. \nYour card was part of XXXX of these compromises. This does not mean fraud has or will occur on your account. We 're simply taking precautionary steps to help protect your account. \" This is the second time this has happened to me with the same BoA credit card, the last time I received a replacement card due to my account being compromised was on XX/XX/XXXX. I received a letter from BoA at that time that also alluded to \" undisclosed merchants or service providers ''. \nMy concerns are as follows:1. Data security breaches with BoA are becoming more common, perhaps due to insufficiently robust security measures used by them and/or merchants/service providers that work with them. \n2. Other financial services companies that have been hacked ( such as XXXX ) seem to offer more comprehensive solutions, such as free credit monitoring for a period of time, than BoA, who in the email notification referenced above, simply stated their standard policy of the account holder not being liable for fraudulent charges, IF BOA IS NOTIFIED PROMPTLY BY THE ACCOUNT HOLDER OF SUCH FRAUDULENT CHARGES. So now I must closely watch transaction activity on this account?? I find this exceptionally toothless as far as fraudulent activity mitigation goes. Of course, the term \" promptly '' is not explicitly defined in this notification described above. Why must the onus be on me when I had nothing whatsoever to do with the reported data breach? \nThirdly, BoA has not, as they also did not in XX/XX/XXXX, identified the merchants or service providers responsible for the data security breach. This lack of disclosure is nothing more than a blatant cover-up used to protect any such merchants/service providers. BoA 's solution to protect me is to re-issue a new card without offering any type of free credit monitoring service and also not disclosing to me the merchants responsible for the breach. \nI did call BoA customer service after the XX/XX/XXXX data breach/card re-issuance in an attempt to find out just which of the merchants/service providers that I had recently dealt with were responsible for allowing my sensitive personal information to be compromised. I was told that only Master Card knew that, which I found to be a highly suspect response. \nI DEMAND TO KNOW THE IDENTITIES OF THE BREACHED MERCHANTS/SERVICE PROVIDERS I HAVE DONE BUSINESS WITH WHO ARE RESPONSIBLE FOR THIS DATA SECURITY BREACH!! For all I know, it may be the same vendor ( s ) who were hacked, and my account affected, in XX/XX/XXXX. Once these entities have been named, I will make the final decision as to whether or not I wish to continue my business relationship ( s ) with them. Given BoA 's protection of and refusal to identify the responsible parties, I am unable to make any such decision, potentially leaving me open to further problems should I unknowingly continue to do business with the same merchant ( s ). \nI have unfortunately been the victim of numerous instances of identity theft in the past 10 years, very likely due to similar reported or unreported breaches. I find that BoA 's failure to provide free credit monitoring options, as other major companies do, and also their failure to identify by name merchants/service providers who were breached, totally unconscionable. It would seem that BoA 's priority is to protect the breached merchants XXXX and then, in a less than optimal manner, the breached account holders. \nResearch indicates that what I have described above is a widespread practice of BoA 's. \nI demand greater accountability in breach reporting.","date_sent_to_company":"2015-05-01T18:26:00.000Z","issue":"Identity theft / Fraud / Embezzlement","sub_product":null,"zip_code":"804XX","tags":null,"has_narrative":true,"complaint_id":"1355947","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2015-05-01T18:25:59.000Z","state":"CO","company_public_response":"Company chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["BoA 's solution to protect me is to <em>re</em>-issue a new <em>card</em> without offering any type of free credit monitoring service and also not disclosing to me the merchants responsible for the <em>breach</em>. \nI did call BoA customer service after the XX/XX/XXXX <em>data</em> <em>breach</em>/<em>card</em> <em>re-issuance</em> in an <em>attempt</em> to <em>find</em> out <em>just</em> <em>which</em> of the merchants/service providers that I had recently dealt with were responsible for allowing my sensitive personal information to be compromised."],"product":["Credit <em>card</em>"]},"sort":[25.915506,"1355947"]},{"_index":"complaint-public-v1","_id":"1769533","_score":23.121359,"_source":{"product":"Credit card","complaint_what_happened":"I just received a notice from Capital One notifying me that my credit card and personal information were involved in a data breach at a business which I had made a purchase at recently. The letter was informing me that they were canceling my card and re-issuing me a new XXXX as a security precaution. The letter ( and subsequent ) email which I received from them did not name the merchant involved in the data breach. When I called to find out what merchant it was they would not divulge the information and said that they had no way of knowing which merchant it was who had the data breach. Well, that seems a bit illogical considering that they must know which merchant it is if they are aware that said merchant had a data breach and it was a threat to their system ...,","date_sent_to_company":"2016-02-02T23:58:10.000Z","issue":"Credit card protection / Debt protection","sub_product":null,"zip_code":"59718","tags":null,"has_narrative":true,"complaint_id":"1769533","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2016-02-02T23:58:09.000Z","state":"MT","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I <em>just</em> received a notice from Capital One notifying me that my credit <em>card</em> and personal information were involved in a <em>data</em> <em>breach</em> at a business <em>which</em> I had made a purchase at recently. The letter was informing me that they were canceling my <em>card</em> and <em>re</em>-issuing me a new XXXX as a security precaution. The letter ( and subsequent ) email <em>which</em> I received from them did not name the merchant involved in the <em>data</em> <em>breach</em>."],"product":["Credit <em>card</em>"],"issue":["Credit <em>card</em> protection / Debt protection"]},"sort":[23.121359,"1769533"]},{"_index":"complaint-public-v1","_id":"8446233","_score":20.695673,"_source":{"product":"Checking or savings account","complaint_what_happened":"I opened this savings account as a condition to a loan I received. I kept the account open after the loan was paid just to have an extra savings spot. I attempted to transfer to my external account on Monday and was prevented due to a limit that was now placed on my account that it never had before and without warning or notice. \nI was given the run around and lied to numerous times by 5 different representatives & supervisors about withdrawing my money from branches in which I was also unable to do. At this point I just decided to just close the account rather than let them hold my money XXXX. \nI requested that a cashiers check be sent to me overnight via XXXX which was XX/XX/24. \nToday is XXXX and I still dont have my funds. Upon calling for a status update I was just told that they made Another Mistake by sending my cashiers check via regular mail with no way to track it because they dont get receipt 's from the postal service, and let me clarify that were talking about over $ XXXX which would normally require some sort of mail insurance, yet they charged me {$22.00} TWICE for the XXXX service on Monday. The only solution being given is to prolong the situation further by stop payments, form request, and re-issuance of the checks. How does that benefit me or make me feel better when my bills are due? So now my credit rating will be damaged to to not being able to pay my bills on time. In final Ill say that every last person I spoke to was incompetent, rude, and unprofessional. \nThis institution couldnt be located on the NCUA research data base.","date_sent_to_company":"2024-02-29T19:30:28.000Z","issue":"Closing an account","sub_product":"Savings account","zip_code":"94531","tags":null,"has_narrative":true,"complaint_id":"8446233","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"ALLIANT CREDIT UNION","date_received":"2024-02-29T19:14:12.000Z","state":"CA","company_public_response":null,"sub_issue":"Funds not received from closed account"},"highlight":{"complaint_what_happened":["The only solution being given is to prolong the situation further by stop payments, form request, and <em>re-issuance</em> of the checks. How does that benefit me or make me feel better when my bills are due? So now my credit rating will be damaged to to not being able to pay my bills on time. In final Ill say that every last person I spoke to was incompetent, rude, and unprofessional. \nThis institution couldnt be located on the NCUA research <em>data</em> base."]},"sort":[20.695673,"8446233"]},{"_index":"complaint-public-v1","_id":"7693466","_score":19.310253,"_source":{"product":"Credit card","complaint_what_happened":"Capital One had a data breach in XXXX. A class action lawsuit was filed and I just found out about it. I called the company 's listed number for the settlement ( XXXX ) today - XX/XX/XXXX. The representative on the phone told me I am not showing in their database. I had them check my maiden name, which is XXXX and she was able to find me in the system. I changed my last name 6 years ago and updated the company and cards at that time. That was odd to me, that my last name was not updated. \nThe representative confirmed with me that I was in fact affected by the data breach, and that I should have submitted a claim. She claims I was sent and email. I told her I never received an email. She said it was sent to my email, which she and I both confirmed was accurate. I went through all of my emails ( which I always archive if they have to do with banking/credit cards/payments/notices ) and I never received one. She told me that it was too late to file a claim, as the due date was XX/XX/XXXX. \n\nI don't understand how they can easily find me to market to me, send me credit card offers in the physical mail, remind me to pay my card, and confirm payments, but not get in touch with me to let me know that my data was compromised and that I was entitled to settlement money. \n\nThere are a lot of folks that are just now hearing about this, and have the exact same experience as myself. I have two credit cards with Capital One, and both of those accounts have been open for over 10 years. I feel like this was purposeful negligence and I would like to be able to submit a claim or be compensated.","date_sent_to_company":"2023-10-13T21:20:53.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"97206","tags":null,"has_narrative":true,"complaint_id":"7693466","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2023-10-13T21:01:04.000Z","state":"OR","company_public_response":null,"sub_issue":"Other problem"},"highlight":{"complaint_what_happened":["Capital One had a <em>data</em> <em>breach</em> in XXXX. A class action lawsuit was filed and I <em>just</em> found out about it. I called the company 's listed number for the settlement ( XXXX ) today - XX/XX/XXXX. The representative on the phone told me I am not showing in their database. I had them check my maiden name, <em>which</em> is XXXX and she was able to <em>find</em> me in the system. I changed my last name 6 years ago and updated the company and cards at that time. That was odd to me, that my last name was not updated."],"product":["Credit <em>card</em>"],"sub_product":["General-purpose credit <em>card</em> or charge <em>card</em>"]},"sort":[19.310253,"7693466"]},{"_index":"complaint-public-v1","_id":"5519638","_score":18.958366,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I was a victim of the XXXX data breach in XXXX ( see attached documents ). I, at that time, decided to receive credit monitoring services for free per the eventual settlement of the lawsuit. I did not sign up with it because I actually did not see the email in XX/XX/XXXX they sent about it with instructions how to sign up until today while gathering my documentation. The credit monitoring was to be for all three credit bureaus and through experian. This is the only connection I have found between the emails I have received the last 2 days asking to update my XXXX credit card information as the company is apparently trying to charge me for these services?? I called them right after receiving the first email asking for payment ( attached ) asking what they were trying to charge me for, and how they got my card information. After a circus on the phone, I got no answers. The girl had no idea why they were attempting to charge me, what a XXXX was, repeatedly talking in circles while I am eventually pleading with her to just close whatever service she stated I was enrolled in. Two hours later, I believed it was over since after I finally got off of the phone after all that time, I received another email stating all of the services I'll be missing out on after cancelation. \nToday, another email requesting payment. \nI am contacting other consumer legal organizations about this as well considering how inept this company has shown itself to be due to the prior breach and the time involved still dealing with their carelessness. I demand to know how they acquired my payment card information. I asked repeatedly on the phone, and after not getting any reply, the cs agent actually wanted me to give her my full credit card number. Over the phone. After already giving her my full social security number, full name, and address. I am unsure of the legalities of this, but will find out. I would have been a fool to give any more information to Experian. She insisted she needed it to \" look in the system '' and find why my card number was in there. This needs to be addressed along with why Experian was attempting ( and apparently still is ) to charge me for services they agreed to due to the data breach settlement.","date_sent_to_company":"2022-04-29T22:40:23.000Z","issue":"Credit monitoring or identity theft protection services","sub_product":"Credit reporting","zip_code":"92563","tags":null,"has_narrative":true,"complaint_id":"5519638","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2022-04-29T22:10:23.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Billing dispute for services"},"highlight":{"complaint_what_happened":["I am unsure of the legalities of this, but will <em>find</em> out. I would have been a fool to give any more information to Experian. She insisted she needed it to \" look in the system '' and <em>find</em> why my <em>card</em> number was in there. This needs to be addressed along with why Experian was <em>attempting</em> ( and apparently still is ) to charge me for services they agreed to due to the <em>data</em> <em>breach</em> settlement."]},"sort":[18.958366,"5519638"]},{"_index":"complaint-public-v1","_id":"2665830","_score":18.755396,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Related to Equifax 's latest breach of consumer data, Equifax is either unwilling or unable to provide information as to whether and how much of my personal data was affected by the data breach. Their website www.equifaxsecurity2017.com only tries to sign us up for their credit monitoring service, which, coincidentally enough, then waves our right to sue. I have also tried calling their contracted company via the telephone provided on this website and they referred me back to the malfunctioning/nonfunctioning website. They are unwilling to connect me directly with Equifax corporate for more information. This is an inadequate and negligent reaction to their data breach in my opinion. \n\nAre they not required to advise whether or not our personal data was compromised? \n\nIn a likely related scenario, I have been struggling with Identity Theft since late-XXXX ( just one or two weeks after this data breach ). I find it VERY hard to believe that this is a coincidence. We have a right to know if our data has been breached.","date_sent_to_company":"2017-09-08T15:22:40.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"93955","tags":null,"has_narrative":true,"complaint_id":"2665830","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2017-09-08T15:12:12.000Z","state":"CA","company_public_response":null,"sub_issue":"Difficulty submitting a dispute or getting information about a dispute over the phone"},"highlight":{"complaint_what_happened":["This is an inadequate and negligent reaction to their <em>data</em> <em>breach</em> in my opinion. \n\nAre they not required to advise whether or not our personal <em>data</em> was compromised? \n\nIn a likely related scenario, I have been struggling with Identity Theft since late-XXXX ( <em>just</em> one or two weeks after this <em>data</em> <em>breach</em> ). I <em>find</em> it VERY hard to believe that this is a coincidence. We have a right to know if our <em>data</em> has been <em>breached</em>."]},"sort":[18.755396,"2665830"]},{"_index":"complaint-public-v1","_id":"9819603","_score":18.743553,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"My Social Security number was compromised in a data breach. I attempted to freeze my credit on the Experian website using account number XXXX. During the process, I was required to sign up for a free account, which included providing a credit card number. Although there was no initial charge, I noticed in the fine print that after a seven-day trial, my card would be charged {$24.00} per month. Following this, I received a \" Welcome to XXXX '' email, which I did not want. \n\nI was unable to find a way to cancel the service, and when I called customer support, I was placed on hold indefinitely without speaking to anyone. I do not wish to pay for this service, and Experian should stop obscuring the credit freeze option behind paid services.","date_sent_to_company":"2024-08-16T13:38:40.000Z","issue":"Credit monitoring or identity theft protection services","sub_product":"Credit reporting","zip_code":"33511","tags":null,"has_narrative":true,"complaint_id":"9819603","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2024-08-16T13:27:36.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem canceling credit monitoring or identify theft protection service"},"highlight":{"complaint_what_happened":["My Social Security number was compromised in a <em>data</em> <em>breach</em>. I <em>attempted</em> to freeze my credit on the Experian website using account number XXXX. During the process, I was required to sign up for a free account, <em>which</em> included providing a credit <em>card</em> number. Although there was no initial charge, I noticed in the fine print that after a seven-day trial, my <em>card</em> would be charged {$24.00} per month. Following this, I received a \" Welcome to XXXX '' email, <em>which</em> I did not want."]},"sort":[18.743553,"9819603"]},{"_index":"complaint-public-v1","_id":"12670889","_score":18.40916,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Hi, just trying to clear up these XXXX fraudulent accounts listed on my consumer reports! \nI dont know if my ex husband done these accounts. XXXX so odd years ago he opened a XXXX account in my name without my knowledge and I found the card. I have no proof now as to who Actually actually Accessed my credit report. I did get an alert that I was in a data breach sometime ago. Just trying to find some relief! I am going to attach my California identification receipt dated XXXX along with my voters registration card to help with verification purposes to this complaint. I do thank whoever is helping me with this. \nXXXX","date_sent_to_company":"2025-03-27T04:39:35.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"95687","tags":null,"has_narrative":true,"complaint_id":"12670889","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-03-27T04:24:31.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["Hi, <em>just</em> trying to clear up these XXXX fraudulent accounts listed on my consumer reports! \nI dont know if my ex husband done these accounts. XXXX so odd years ago he opened a XXXX account in my name without my knowledge and I found the <em>card</em>. I have no proof now as to who Actually actually Accessed my credit report. I did get an alert that I was in a <em>data</em> <em>breach</em> sometime ago. <em>Just</em> trying to <em>find</em> some relief!"]},"sort":[18.40916,"12670889"]},{"_index":"complaint-public-v1","_id":"12671542","_score":18.387436,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Hi, just trying to clear up these XXXX fraudulent accounts listed on my consumer reports! \nI dont know if my ex husband done these accounts. XXXX so odd years ago he opened a XXXX account in my name without my knowledge and I found the card. I have no proof now as to who Actually actually Accessed my credit report. I did get an alert that I was in a data breach sometime ago. Just trying to find some relief! I am going to attach my California identification receipt dated XXXX along with my voters registration card to help with verification purposes to this complaint. I do thank whoever is helping me with this. \nXXXX","date_sent_to_company":"2025-03-27T04:39:38.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"95687","tags":null,"has_narrative":true,"complaint_id":"12671542","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-03-27T04:39:04.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["Hi, <em>just</em> trying to clear up these XXXX fraudulent accounts listed on my consumer reports! \nI dont know if my ex husband done these accounts. XXXX so odd years ago he opened a XXXX account in my name without my knowledge and I found the <em>card</em>. I have no proof now as to who Actually actually Accessed my credit report. I did get an alert that I was in a <em>data</em> <em>breach</em> sometime ago. <em>Just</em> trying to <em>find</em> some relief!"]},"sort":[18.387436,"12671542"]},{"_index":"complaint-public-v1","_id":"12671616","_score":18.378765,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Hi, just trying to clear up these XXXX fraudulent accounts listed on my consumer reports! \nI dont know if my ex husband done these accounts. XXXX so odd years ago he opened a XXXX account in my name without my knowledge and I found the card. I have no proof now as to who Actually actually Accessed my credit report. I did get an alert that I was in a data breach sometime ago. Just trying to find some relief! I am going to attach my California identification receipt dated XXXX along with my voters registration card to help with verification purposes to this complaint. I do thank whoever is helping me with this. \nXXXX","date_sent_to_company":"2025-03-27T04:39:32.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"95687","tags":null,"has_narrative":true,"complaint_id":"12671616","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-03-27T04:39:04.000Z","state":"CA","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["Hi, <em>just</em> trying to clear up these XXXX fraudulent accounts listed on my consumer reports! \nI dont know if my ex husband done these accounts. XXXX so odd years ago he opened a XXXX account in my name without my knowledge and I found the <em>card</em>. I have no proof now as to who Actually actually Accessed my credit report. I did get an alert that I was in a <em>data</em> <em>breach</em> sometime ago. <em>Just</em> trying to <em>find</em> some relief!"]},"sort":[18.378765,"12671616"]},{"_index":"complaint-public-v1","_id":"3159498","_score":18.315943,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"In attempting to access TransUnion credit report, TransUnion had me create an account and provide credit card information for presumed identity verification purposes ( appeared to be a part of account creation, no product description, recurring fee details, or indication that the card would be charged by TransUnion for any amount for any paid service ). \nProcess of \" creating a FREE a account '' is intentionally and purposefully designed to mislead users attempting to create an account to view possible credit monitoring products, access their credit report ( possible through both XXXX  and XXXX  account creation processes and websites ). \n\nAs a victim of the credit reporting agencies data breach, and subsequent victimization by identity theft as a direct result of said breach, it is both demeaning and insulting to then be victimized by a credit reporting agency while attempting to access my credit report in order to rectify the financial and personal harm inflicted by the data breach. \n\nWhile I am relatively competent navigating complex sites in order to find the information I need in order to resolve an issue, the amount of difficulty I had with this incident is alarming in that the number of consumers affected by these deceptive practices ( which exist despite multiple adverse CFPB actions for similar practices within the past year ) who are vulnerable consumers, elderly, or unable to readily access a personal computer, landline telephone, or unable to lose pay in order to counteract the deceptive practices of TransUnion. \n\nTransUnion reference # XXXX ( account closed, refund for amount $ XXXX  subsequent to bringing up CFPB complaint process ). \nFederal Trade Commission Identify Theft Report # : XXXX Regards, XXXX XXXX XXXX","date_sent_to_company":"2019-02-22T06:24:50.000Z","issue":"Credit monitoring or identity theft protection services","sub_product":"Credit reporting","zip_code":"207XX","tags":null,"has_narrative":true,"complaint_id":"3159498","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2019-02-22T00:53:04.000Z","state":"MD","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem with product or service terms changing"},"highlight":{"complaint_what_happened":["As a victim of the credit reporting agencies <em>data</em> <em>breach</em>, and subsequent victimization by identity theft as a direct result of said <em>breach</em>, it is both demeaning and insulting to then be victimized by a credit reporting agency while <em>attempting</em> to access my credit report in order to rectify the financial and personal harm inflicted by the <em>data</em> <em>breach</em>."]},"sort":[18.315943,"3159498"]},{"_index":"complaint-public-v1","_id":"12264667","_score":18.286144,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"So I am having a hard time getting incorrect information off of my credit report, Im assuming with this last data breach my information must have been stolen because Im getting things Ive never seen before on my credit report. I have been trying to find an answer to this and Ive found that because this latest data breach with negligence on the company or companies parts and not a hack job that if I notice unexplainable items on my credit report I should contact you and get my credit history cleared Ive already went to the state patrol and got a compromised identification card. Someone was caught literally using my name and going to XXXX its just been a nightmare so please tell me you can help me","date_sent_to_company":"2025-02-28T09:50:09.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"988XX","tags":null,"has_narrative":true,"complaint_id":"12264667","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-02-28T09:49:44.000Z","state":"WA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["I have been trying to <em>find</em> an answer to this and Ive found that because this latest <em>data</em> <em>breach</em> with negligence on the company or companies parts and not a hack job that if I notice unexplainable items on my credit report I should contact you and get my credit history cleared Ive already went to the state patrol and got a compromised identification <em>card</em>. Someone was caught literally using my name and going to XXXX its <em>just</em> been a nightmare so please tell me you can help me"]},"sort":[18.286144,"12264667"]},{"_index":"complaint-public-v1","_id":"12265070","_score":18.28101,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"So I am having a hard time getting incorrect information off of my credit report, Im assuming with this last data breach my information must have been stolen because Im getting things Ive never seen before on my credit report. I have been trying to find an answer to this and Ive found that because this latest data breach with negligence on the company or companies parts and not a hack job that if I notice unexplainable items on my credit report I should contact you and get my credit history cleared Ive already went to the state patrol and got a compromised identification card. Someone was caught literally using my name and going to XXXX its just been a nightmare so please tell me you can help me","date_sent_to_company":"2025-02-28T09:50:12.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"988XX","tags":null,"has_narrative":true,"complaint_id":"12265070","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-02-28T09:37:04.000Z","state":"WA","company_public_response":null,"sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["I have been trying to <em>find</em> an answer to this and Ive found that because this latest <em>data</em> <em>breach</em> with negligence on the company or companies parts and not a hack job that if I notice unexplainable items on my credit report I should contact you and get my credit history cleared Ive already went to the state patrol and got a compromised identification <em>card</em>. Someone was caught literally using my name and going to XXXX its <em>just</em> been a nightmare so please tell me you can help me"]},"sort":[18.28101,"12265070"]},{"_index":"complaint-public-v1","_id":"12264704","_score":18.28101,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"So I am having a hard time getting incorrect information off of my credit report, Im assuming with this last data breach my information must have been stolen because Im getting things Ive never seen before on my credit report. I have been trying to find an answer to this and Ive found that because this latest data breach with negligence on the company or companies parts and not a hack job that if I notice unexplainable items on my credit report I should contact you and get my credit history cleared Ive already went to the state patrol and got a compromised identification card. Someone was caught literally using my name and going to XXXX its just been a nightmare so please tell me you can help me","date_sent_to_company":"2025-02-28T09:50:08.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"988XX","tags":null,"has_narrative":true,"complaint_id":"12264704","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-02-28T09:49:44.000Z","state":"WA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["I have been trying to <em>find</em> an answer to this and Ive found that because this latest <em>data</em> <em>breach</em> with negligence on the company or companies parts and not a hack job that if I notice unexplainable items on my credit report I should contact you and get my credit history cleared Ive already went to the state patrol and got a compromised identification <em>card</em>. Someone was caught literally using my name and going to XXXX its <em>just</em> been a nightmare so please tell me you can help me"]},"sort":[18.28101,"12264704"]},{"_index":"complaint-public-v1","_id":"14998768","_score":18.204021,"_source":{"product":"Credit card","complaint_what_happened":"I am not a customer of U.S. Bank, but they keep sending me account-related emails for a person I do not know, including new credit card activation notices and card numbers. I have contacted U.S. Bank multiple times ( most recently XX/XX/XXXX and XX/XX/year>2025 ), including speaking with a supervisor ( XXXX, in the Fraud Intake Department ), but they refuse to remove my email from this account. They confirmed there is no account linked to my SSN or name, but still won't remove the email. Upon further investigation, I discovered a total of five emails connected to this account. I am receiving sensitive information without consent, and the supervisor advised me to just block the emails, which I do not find acceptable. This is a serious breach of privacy and I believe it violates data protection laws. I request that U.S. Bank immediately remove my email from any accounts not created by me and compensate me for the ongoing harassment and misuse of my data.","date_sent_to_company":"2025-07-31T18:14:53.000Z","issue":"Other features, terms, or problems","sub_product":"Store credit card","zip_code":"488XX","tags":null,"has_narrative":true,"complaint_id":"14998768","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"U.S. BANCORP","date_received":"2025-07-31T17:57:31.000Z","state":"MI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Privacy issues"},"highlight":{"complaint_what_happened":["I am receiving sensitive information without consent, and the supervisor advised me to <em>just</em> block the emails, <em>which</em> I do not <em>find</em> acceptable. This is a serious <em>breach</em> of privacy and I believe it violates <em>data</em> protection laws. I request that U.S. Bank immediately remove my email from any accounts not created by me and compensate me for the ongoing harassment and misuse of my <em>data</em>."],"product":["Credit <em>card</em>"],"sub_product":["Store credit <em>card</em>"]},"sort":[18.204021,"14998768"]},{"_index":"complaint-public-v1","_id":"17903048","_score":17.834524,"_source":{"product":"Debt collection","complaint_what_happened":"I have disputed this multiple times via XXXX XXXX, direct agency such as XXXX XXXX and XXXX! I have submitted for it to investigate what name and social was used. Nothing has been sent to me. My social is a work social as Im applying for citizenship. This has affected me in many ways! I have never applied for credit using your credit card. I have asked for proof I have submitted identity theft due to data breaches which I have won multiple different data breaches via attorney! It proven data breaches have severely affected not just me but many others. I need solid proof of accounts with original names used to apply. Im currently in a lawsuit w att due to a huge data breach with my not just my phone but person information. This debt is not mine! I have fought years to dispute this! I can not move forward in life it keeps affecting me!","date_sent_to_company":"2025-12-09T23:46:16.000Z","issue":"Attempts to collect debt not owed","sub_product":"Credit card debt","zip_code":"92316","tags":null,"has_narrative":true,"complaint_id":"17903048","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CL Holdings LLC","date_received":"2025-12-09T23:28:38.000Z","state":"CA","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["I have never applied for credit using your credit <em>card</em>. I have asked for proof I have submitted identity theft due to <em>data</em> <em>breaches</em> <em>which</em> I have won multiple different <em>data</em> <em>breaches</em> via attorney! It proven <em>data</em> <em>breaches</em> have severely affected not <em>just</em> me but many others. I need solid proof of accounts with original names used to apply. Im currently in a lawsuit w att due to a huge <em>data</em> <em>breach</em> with my not <em>just</em> my phone but person information. This debt is not mine!"],"sub_product":["Credit <em>card</em> debt"]},"sort":[17.834524,"17903048"]},{"_index":"complaint-public-v1","_id":"10887004","_score":17.625128,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I was involved in multiple data breach in which all of my information was leaked. My social, debit and credit cards and other types of personal information were all apart of this breach and now since my accounts have been closed and while this was going on i have been taking it hard in life losing my car in two accidents back to back. After dealing with injuries from the car accident i am finally ready to get back on my feet only to go to the dealership and find out i dont qualify for even the cheapest car. I ordered a copy of my credit report and finally understood why the data breech paperworks came in, money would just disappear but i never thought it was effecting me i just thought it was something sent to everyone who maybe affected by the incident. i tried to dispute these through the credit bureaus and they did not remove them i contacted the banks already and contacted the credit agencies told them i would be filling a cfpb complaint and ftc report and sending in all the proof i have towards this issue [ i will be uploading that proof here as well ] One of the data breaches i was apart of offered Credit services which i took ( XXXX ) i will also be uploading from there as well.","date_sent_to_company":"2024-11-21T18:25:07.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"98444","tags":null,"has_narrative":true,"complaint_id":"10887004","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2024-11-21T17:54:36.000Z","state":"WA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["this issue [ i will be uploading that proof here as well ] One of the <em>data</em> <em>breaches</em> i was apart of offered Credit services <em>which</em> i took ( XXXX ) i will also be uploading from there as well."]},"sort":[17.625128,"10887004"]},{"_index":"complaint-public-v1","_id":"10886938","_score":17.625128,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I was involved in multiple data breach in which all of my information was leaked. My social, debit and credit cards and other types of personal information were all apart of this breach and now since my accounts have been closed and while this was going on i have been taking it hard in life losing my car in XXXX accidents back to back. After dealing with injuries from the car accident i am finally ready to get back on my feet only to go to the dealership and find out i dont qualify for even the cheapest car. I ordered a copy of my credit report and finally understood why the data breech paperworks came in, money would just disappear but i never thought it was effecting me i just thought it was something sent to everyone who maybe affected by the incident. i tried to dispute these through the credit bureaus and they did not remove them i contacted the banks already and contacted the credit agencies told them i would be filling a cfpb complaint and ftc report and sending in all the proof i have towards this issue [ i will be uploading that proof here as well ] One of the data breaches i was apart of offered Credit services which i took ( XXXX ) i will also be uploading from there as well.","date_sent_to_company":"2024-11-21T18:25:20.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"98444","tags":null,"has_narrative":true,"complaint_id":"10886938","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2024-11-21T18:25:17.000Z","state":"WA","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["this issue [ i will be uploading that proof here as well ] One of the <em>data</em> <em>breaches</em> i was apart of offered Credit services <em>which</em> i took ( XXXX ) i will also be uploading from there as well."]},"sort":[17.625128,"10886938"]},{"_index":"complaint-public-v1","_id":"10890507","_score":17.60111,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I was involved in multiple data breach in which all of my information was leaked. My social, debit and credit cards and other types of personal information were all apart of this breach and now since my accounts have been closed and while this was going on i have been taking it hard in life losing my car in XXXX accidents back to back. After dealing with injuries from the car accident i am finally ready to get back on my feet only to go to the dealership and find out i dont qualify for even the cheapest car. I ordered a copy of my credit report and finally understood why the data breech paperworks came in, money would just disappear but i never thought it was effecting me i just thought it was something sent to everyone who maybe affected by the incident. i tried to dispute these through the credit bureaus and they did not remove them i contacted the banks already and contacted the credit agencies told them i would be filling a cfpb complaint and ftc report and sending in all the proof i have towards this issue [ i will be uploading that proof here as well ] One of the data breaches i was apart of offered Credit services which i took ( XXXX  ) i will also be uploading from there as well.","date_sent_to_company":"2024-11-21T18:25:20.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"98444","tags":null,"has_narrative":true,"complaint_id":"10890507","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-11-21T18:25:17.000Z","state":"WA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["this issue [ i will be uploading that proof here as well ] One of the <em>data</em> <em>breaches</em> i was apart of offered Credit services <em>which</em> i took ( XXXX  ) i will also be uploading from there as well."]},"sort":[17.60111,"10890507"]},{"_index":"complaint-public-v1","_id":"2171848","_score":17.598413,"_source":{"product":"Credit card","complaint_what_happened":"On numerous occasions I have receive a new credit card because of a supposed data breach. Because I use these credit cards to automatically pay bills I must, once again, fill out new information pertaining to the new card. I called Bank of America and XXXX attempting to find out what merchant, on line, in store, had the breach so as a consumer I can discontinue doing business with them with that merchant. After spending one hour speaking with Bank of America, XXXX and then once again Bank of America I am informed that because this is an on going investigation no one has that information. Apparently It is the law. A representative of Bank of America guaranteed me that a breech from this merchant would not happen again. Of course that is a lie. The only way to prevent this happening again is to stop conducting business with this merchant. Problem is know one seems to know. When is this information provided to the consumer?? Help","date_sent_to_company":"2016-10-21T20:13:13.000Z","issue":"Credit card protection / Debt protection","sub_product":null,"zip_code":"342XX","tags":null,"has_narrative":true,"complaint_id":"2171848","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2016-10-21T20:13:12.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["On numerous occasions I have receive a new credit <em>card</em> because of a supposed <em>data</em> <em>breach</em>. Because I use these credit cards to automatically pay bills I must, once again, fill out new information pertaining to the new <em>card</em>. I called Bank of America and XXXX <em>attempting</em> to <em>find</em> out what merchant, on line, in store, had the <em>breach</em> so as a consumer I can discontinue doing business with them with that merchant."],"product":["Credit <em>card</em>"],"issue":["Credit <em>card</em> protection / Debt protection"]},"sort":[17.598413,"2171848"]},{"_index":"complaint-public-v1","_id":"8090927","_score":17.569145,"_source":{"product":"Mortgage","complaint_what_happened":"On XX/XX/XXXX I paid my mortgage of {$1400.00} charged under title of Lakeview Loan Servicing. The payment was processed by my bank on XX/XX/XXXX. On XX/XX/XXXX I woke up and had another {$1400.00} charge on my account from LAKEVIEW XXXX XXXX XXXX XXXX ( a title Ive never seen before on my Lakeview charges ). I called customer service asking whether this charge was on their accounts and they could not find the account and only stated that maybe the payment was my XXXX payment, which makes no sense as it is XX/XX/XXXX. I then suggested maybe my data was stolen in the data breach that just occurred and they transferred me to the data breach help line and they did nothing to help me get my {$1400.00} back even though they confirmed my data was compromised.","date_sent_to_company":"2024-01-02T15:43:26.000Z","issue":"Trouble during payment process","sub_product":"Conventional home mortgage","zip_code":"76549","tags":"Servicemember","has_narrative":true,"complaint_id":"8090927","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"LAKEVIEW LOAN SERVICING, LLC","date_received":"2024-01-02T15:33:07.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Payment process"},"highlight":{"complaint_what_happened":["I called customer service asking whether this charge was on their accounts and they could not <em>find</em> the account and only stated that maybe the payment was my XXXX payment, <em>which</em> makes no sense as it is XX/XX/XXXX. I then suggested maybe my <em>data</em> was stolen in the <em>data</em> <em>breach</em> that <em>just</em> occurred and they transferred me to the <em>data</em> <em>breach</em> help line and they did nothing to help me get my {$1400.00} back even though they confirmed my <em>data</em> was compromised."]},"sort":[17.569145,"8090927"]},{"_index":"complaint-public-v1","_id":"7007426","_score":17.532207,"_source":{"product":"Checking or savings account","complaint_what_happened":"Apparently according to bank of america, on XX/XX/2023 they experienced a data leak, which leaked my card info. So without letting me know they purged my card and that was it. I didn't find out about this till on Monday the XXXXXXXX XXXX  XXXX, I tried to use my card only for it to be declined, and that's when I called them and found out. I called them and they send they had sent me out a new card, but they have no proof that they sent it out only saying \" yeah we put it in the pick up box for the mailman. '' I asked two of their representatives to expedite my card since the new one never showed up and there's very little I can do till I get my new card i.e. rent and bills. I explained this to them and they just didn't care. They said they could charge me like XXXX XXXX  to get it expedited, and I was like No, you guys cancelled my card without telling me, it's your responsibility to make sure I get my new card. And I still haven't gotten it and it's now XX/XX/XXXX. They are just giving me the run around. I told them I never got the card they supposedly sent and basically telling me it's not their problem, when it was their systems that were breached.","date_sent_to_company":"2023-05-21T16:18:22.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"94110","tags":null,"has_narrative":true,"complaint_id":"7007426","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2023-05-21T16:04:07.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["Apparently according to bank of america, on XX/XX/2023 they experienced a <em>data</em> leak, <em>which</em> leaked my <em>card</em> info. So without letting me know they purged my <em>card</em> and that was it. I didn't <em>find</em> out about this till on Monday the XXXXXXXX XXXX  XXXX, I tried to use my <em>card</em> only for it to be declined, and that's when I called them and found out."],"sub_issue":["Problem using a debit or ATM <em>card</em>"]},"sort":[17.532207,"7007426"]},{"_index":"complaint-public-v1","_id":"8989085","_score":17.504135,"_source":{"product":"Credit card","complaint_what_happened":"From XXXX to current date, Discover Card has attempted to obtain very specific financial information, that they stated to me was just to confirm my identity. As a consumer Discover Card has requested IRS Consent Form 4506-C be signed which I feel is overstepping my right to privacy. I offered other ways to verify this information and was denied. The tax years they are requesting also has information relating to family members who passed away in XXXXXXXX XXXX XXXXXXXX. I can not provide the information without approval from the XXXX courts in XXXX states, which is an additional expense that I will not pay to maintain an account with Discover. Please note my account was opened in and around XXXX of XXXX which was a secured account, and around XXXX of XXXX it was converted to an unsecured line of credit. I have reason to believe Discover was asked to solicit this information, on behalf of a third party. I am a victim of the data breach at XXXX XXXX XXXX.","date_sent_to_company":"2024-05-12T05:02:37.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"89148","tags":"Servicemember","has_narrative":true,"complaint_id":"8989085","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"DISCOVER BANK","date_received":"2024-05-12T04:31:30.000Z","state":"NV","company_public_response":null,"sub_issue":"Privacy issues"},"highlight":{"complaint_what_happened":["From XXXX to current date, Discover <em>Card</em> has <em>attempted</em> to obtain very specific financial information, that they stated to me was <em>just</em> to confirm my identity. As a consumer Discover <em>Card</em> has requested IRS Consent Form 4506-C be signed <em>which</em> I feel is overstepping my right to privacy. I offered other ways to verify this information and was denied. The tax years they are requesting also has information relating to family members who passed away in XXXXXXXX XXXX XXXXXXXX."],"product":["Credit <em>card</em>"],"sub_product":["General-purpose credit <em>card</em> or charge <em>card</em>"]},"sort":[17.504135,"8989085"]},{"_index":"complaint-public-v1","_id":"15437321","_score":17.333477,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I have been victim of the XXXX  data breach in XXXX, the National Data data breach in XXXX, and the most recent data breach in XX/XX/XXXX involving XXXX. I just checked my TRANSUNION report and noticed a fraudulent account and inquiry. I have attached a copy of my FTC Identity Theft Report, Drivers License, Social Security Card, and Utility Bill.","date_sent_to_company":"2025-08-21T18:57:32.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"30350","tags":null,"has_narrative":true,"complaint_id":"15437321","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-08-21T18:33:43.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["I have been victim of the XXXX  <em>data</em> <em>breach</em> in XXXX, the National <em>Data</em> <em>data</em> <em>breach</em> in XXXX, and the most recent <em>data</em> <em>breach</em> in XX/XX/XXXX involving XXXX. I <em>just</em> checked my TRANSUNION report and noticed a fraudulent account and inquiry. I have attached a copy of my FTC Identity Theft Report, Drivers License, Social Security <em>Card</em>, and Utility Bill."]},"sort":[17.333477,"15437321"]},{"_index":"complaint-public-v1","_id":"11319533","_score":17.293272,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"DATA BREACH I notified XXXX, XXXX, and TransUnion via telephone. There was no answer, just automated customer service that would not connect me to a representative. I attempted to file a dispute but could not because appropriate information about data breaches was not available. I needed them to fix my WHOLE CREDIT because my information was exposed in a Data Breach. \n\nAccording to 15 USC 1681, regarding the right to privacy and FCRA 605B, if there is a data breach involving possible identity theft, they must correct all information on my credit report within four ( 4 ) days.","date_sent_to_company":"2024-12-30T18:48:22.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"XXXXX","tags":"Servicemember","has_narrative":true,"complaint_id":"11319533","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-12-30T18:48:04.000Z","state":null,"company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["<em>DATA</em> <em>BREACH</em> I notified XXXX, XXXX, and TransUnion via telephone. There was no answer, <em>just</em> automated customer service that would not connect me to a representative. I <em>attempted</em> to file a dispute but could not because appropriate information about <em>data</em> <em>breaches</em> was not available. 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