{"took":724,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":807850,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"3809988","_score":16.095156,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"On XXXX I sent letter addressing the problems on my credit and I still have heard no response at all from the credit bureaus. Credit reporting, credit repair services, or other personal consumer reports","date_sent_to_company":"2020-08-24T07:03:38.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"92201","tags":null,"has_narrative":true,"complaint_id":"3809988","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2020-08-24T03:03:34.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Investigation took more than 30 days"},"highlight":{"complaint_what_happened":["On XXXX I sent letter addressing the problems on my <em>credit</em> and I still have heard no response at all from the <em>credit</em> bureaus. <em>Credit</em> reporting, <em>credit</em> <em>repair</em> services, or <em>other</em> <em>personal</em> <em>consumer</em> reports"],"product":["<em>Credit</em> reporting, <em>credit</em> <em>repair</em> services, or <em>other</em> <em>personal</em> <em>consumer</em> reports"],"issue":["Problem with a <em>credit</em> reporting company's investigation into an existing problem"],"sub_product":["<em>Credit</em> reporting"],"company_public_response":["Company has responded to the <em>consumer</em> and the CFPB and chooses not to provide a public response"]},"sort":[16.095156,"3809988"]},{"_index":"complaint-public-v1","_id":"3809970","_score":16.079103,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"On XXXX I sent letter addressing the problems on my credit and I still have heard no response at all from the credit bureaus. Credit reporting, credit repair services, or other personal consumer reports","date_sent_to_company":"2020-08-24T07:03:29.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"92201","tags":null,"has_narrative":true,"complaint_id":"3809970","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2020-08-24T02:49:20.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Investigation took more than 30 days"},"highlight":{"complaint_what_happened":["On XXXX I sent letter addressing the problems on my <em>credit</em> and I still have heard no response at all from the <em>credit</em> bureaus. <em>Credit</em> reporting, <em>credit</em> <em>repair</em> services, or <em>other</em> <em>personal</em> <em>consumer</em> reports"],"product":["<em>Credit</em> reporting, <em>credit</em> <em>repair</em> services, or <em>other</em> <em>personal</em> <em>consumer</em> reports"],"issue":["Problem with a <em>credit</em> reporting company's investigation into an existing problem"],"sub_product":["<em>Credit</em> reporting"],"company_public_response":["Company has responded to the <em>consumer</em> and the CFPB and chooses not to provide a public response"]},"sort":[16.079103,"3809970"]},{"_index":"complaint-public-v1","_id":"6650276","_score":15.397182,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Im just now understanding the adult world because Im mentally exhausted trying to fix my credit since Im not the most super smartest person because I wasnt taught how to manage my credit and consumer.. I need these account removed or deleted Repos Credit cards Credit repair services Credit reports and other personal consumer reports Debt collection Payday loans Personal loans like installment and title loans Prepaid cards Student loans Vehicle loans or leases","date_sent_to_company":"2023-03-06T01:16:09.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"43206","tags":null,"has_narrative":true,"complaint_id":"6650276","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ALLY FINANCIAL INC.","date_received":"2023-03-06T00:26:27.000Z","state":"OH","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit inquiries on your report that you don't recognize"},"highlight":{"complaint_what_happened":["Im just now understanding the adult world because Im mentally exhausted trying to fix my <em>credit</em> since Im not the most super smartest person because I wasnt taught how to manage my <em>credit</em> and <em>consumer</em>.. I need these account removed or deleted Repos <em>Credit</em> cards <em>Credit</em> <em>repair</em> services <em>Credit</em> reports and <em>other</em> <em>personal</em> <em>consumer</em> reports Debt collection Payday loans <em>Personal</em> loans like installment and title loans Prepaid cards Student loans Vehicle loans or leases"],"product":["<em>Credit</em> reporting, <em>credit</em> <em>repair</em> services, or <em>other</em> <em>personal</em> <em>consumer</em> reports"],"sub_product":["<em>Credit</em> reporting"],"company_public_response":["Company has responded to the <em>consumer</em> and the CFPB and chooses not to provide a public response"],"sub_issue":["<em>Credit</em> inquiries on your report that you don't recognize"]},"sort":[15.397182,"6650276"]},{"_index":"complaint-public-v1","_id":"3264025","_score":15.239429,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"COMPLAINT ID XXXX SUBMITTED ON XX/XX/2019 PRODUCT Credit reporting, credit repair services, or other personal consumer reports ISSUE Incorrect information on your report This is to add some information about experian, and XXXX  credit reporting agencies After speaking with a rep at Experian they said the account was opened by XXXX XXXX","date_sent_to_company":"2019-06-04T19:59:39.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"14150","tags":null,"has_narrative":true,"complaint_id":"3264025","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2019-06-04T19:40:57.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["COMPLAINT ID XXXX SUBMITTED ON XX/XX/2019 PRODUCT <em>Credit</em> reporting, <em>credit</em> <em>repair</em> services, or <em>other</em> <em>personal</em> <em>consumer</em> reports ISSUE Incorrect information on your report This is to add some information about experian, and XXXX  <em>credit</em> reporting agencies After speaking with a rep at Experian they said the account was opened by XXXX XXXX"],"product":["<em>Credit</em> reporting, <em>credit</em> <em>repair</em> services, or <em>other</em> <em>personal</em> <em>consumer</em> reports"],"issue":["Problem with a <em>credit</em> reporting company's investigation into an existing problem"],"sub_product":["<em>Credit</em> reporting"],"company_public_response":["Company has responded to the <em>consumer</em> and the CFPB and chooses not to provide a public response"]},"sort":[15.239429,"3264025"]},{"_index":"complaint-public-v1","_id":"6713232","_score":15.23798,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Improper use of your report ( shared without consent, credit inquiries from unknown sources ). \nReporting company used your report improperly ( obtained or used for purposes that aren't allowed by law ). \nCredit reporting, credit repair services, or other personal consumer reports. \nCredit reporting","date_sent_to_company":"2023-04-18T23:08:04.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"33069","tags":null,"has_narrative":true,"complaint_id":"6713232","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2023-03-17T13:09:39.000Z","state":"FL","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Improper use of your report ( shared without consent, <em>credit</em> inquiries from unknown sources ). \nReporting company used your report improperly ( obtained or used for purposes that aren't allowed by law ). \n<em>Credit</em> reporting, <em>credit</em> <em>repair</em> services, or <em>other</em> <em>personal</em> <em>consumer</em> reports. \n<em>Credit</em> reporting"],"product":["<em>Credit</em> reporting, <em>credit</em> <em>repair</em> services, or <em>other</em> <em>personal</em> <em>consumer</em> reports"],"sub_product":["<em>Credit</em> reporting"]},"sort":[15.23798,"6713232"]},{"_index":"complaint-public-v1","_id":"8025640","_score":14.862148,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XXXX XXXX, equifax. \n15 U.S. Code 1679c - Disclosures ( a ) Disclosure required Any credit repair organization shall provide any consumer with the following written statement before any contract or agreement between the consumer and the credit repair organization is executed : Consumer Credit File Rights Under State and Federal Law You have a right to dispute inaccurate information in your credit report by contacting the credit bureau directly. However, neither you nor any credit repair company or credit repair organization has the right to have accurate, current, and verifiable information removed from your credit report. The credit bureau must remove accurate, negative information from your report only if it is over 7 years old. Bankruptcy information can be reported for 10 years. \n604. Permissible purposes of consumer reports [ 15 U.S.C. 1681b ] ( a ) In general. Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 1 ) In response to the order of a court having jurisdiction to issue such an order, or a subpoena issued in connection with proceedings before a Federal grand jury. ( 2 ) In accordance with the written instructions of the consumer to whom it relates. \n15 U.S. Code 6801 - Protection of nonpublic personal information ( a ) Privacy obligation policy It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. \n\n15 U.S. Code 6802 - Obligations with respect to disclosures of personal information ( a ) Notice requirements Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title.\n\n( b ) Opt out ( 1 ) In general A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option. \n\n15 U.S. Code 6803 - Disclosure of institution privacy policy ( a ) Disclosure required At the time of establishing a customer relationship with a consumer and not less than annually during the continuation of such relationship, a financial institution shall provide a clear and conspicuous disclosure to such consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, of such financial institutions policies and practices with respect to ( 1 ) disclosing nonpublic personal information to affiliates and nonaffiliated third parties, consistent with section 6802 of this title, including the categories of information that may be disclosed ; ( 2 ) disclosing nonpublic personal information of persons who have ceased to be customers of the financial institution; and ( 3 )\n\nprotecting the nonpublic personal information of consumers. 15 U.S. Code 6804 - Rulemaking ( a ) Regulatory authority ( 1 ) Rulemaking ( A ) In general Except as provided in subparagraph ( C ), the Bureau of Consumer Financial Protection and the Securities and Exchange Commission shall have authority to prescribe such regulations as may be necessary to carry out the purposes of this subchapter with respect to financial institutions and other persons subject to their respective jurisdiction under section 6805 of this title ( and notwithstanding subtitle B of the Consumer Financial Protection Act of 2010 [ 12 U.S.C. 5511 et seq. ] ), except that the Bureau of Consumer Financial Protection shall not have authority to prescribe regulations with respect to the standards under section 6801 of this title.","date_sent_to_company":"2023-12-19T22:46:39.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"43211","tags":null,"has_narrative":true,"complaint_id":"8025640","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2023-12-19T22:46:36.000Z","state":"OH","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Code 1679c - Disclosures ( a ) Disclosure required Any <em>credit</em> <em>repair</em> organization shall provide any <em>consumer</em> with the following written statement before any contract or agreement between the <em>consumer</em> and the <em>credit</em> <em>repair</em> organization is executed : <em>Consumer</em> <em>Credit</em> File Rights Under State and Federal Law You have a right to dispute inaccurate information in your <em>credit</em> report by contacting the <em>credit</em> bureau directly."],"product":["<em>Credit</em> reporting or <em>other</em> <em>personal</em> <em>consumer</em> reports"],"sub_product":["<em>Credit</em> reporting"]},"sort":[14.862148,"8025640"]},{"_index":"complaint-public-v1","_id":"8025221","_score":14.823075,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"experian, transunion, XXXX. \n15 U.S. Code 1679c - Disclosures ( a ) Disclosure required Any credit repair organization shall provide any consumer with the following written statement before any contract or agreement between the consumer and the credit repair organization is executed : Consumer Credit File Rights Under State and Federal Law You have a right to dispute inaccurate information in your credit report by contacting the credit bureau directly. However, neither you nor any credit repair company or credit repair organization has the right to have accurate, current, and verifiable information removed from your credit report. The credit bureau must remove accurate, negative information from your report only if it is over XXXX XXXX XXXX. Bankruptcy information can be reported for 10 years.\n\n604. Permissible purposes of consumer reports [ 15 U.S.C. 1681b ] ( a ) In general. Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( XXXX ) In response to the order of a court having jurisdiction to issue such an order, or a subpoena issued in connection with proceedings before a Federal grand jury. ( 2 ) In accordance with the written instructions of the consumer to whom it relates.\n\n15 U.S. Code 6801 - Protection of nonpublic personal information ( a ) Privacy obligation policy It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. \n\n15 U.S. Code 6802 - Obligations with respect to disclosures of personal information ( a ) Notice requirements Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title.\n\n( b ) Opt out ( 1 ) In general A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option. \n\nXXXX XXXX XXXX XXXX - XXXX of institution privacy policy ( a ) XXXX required At the time of establishing a customer relationship with a consumer and not less than annually during the continuation of such relationship, a financial institution shall provide a clear and conspicuous disclosure to such consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, of such financial institutions policies and practices with respect to ( 1 ) disclosing nonpublic personal information to affiliates and nonaffiliated third parties, consistent with section 6802 of this title, including the categories of information that may be disclosed ; ( 2 ) disclosing nonpublic personal information of persons who have ceased to be customers of the financial institution; and ( 3 ) protecting the nonpublic personal information of consumers.\n\n15 U.S. Code 6804 - Rulemaking ( a ) Regulatory authority ( 1 ) Rulemaking ( A ) In general Except as provided in subparagraph ( C ), the Bureau of Consumer Financial Protection and the Securities and Exchange Commission shall have authority to prescribe such regulations as may be necessary to carry out the purposes of this subchapter with respect to financial institutions and other persons subject to their respective jurisdiction under section 6805 of this title ( and notwithstanding subtitle B of the Consumer Financial Protection Act of 2010 [ 12 U.S.C. 5511 et seq. ] ), except that the Bureau of Consumer Financial Protection shall not have authority to prescribe regulations with respect to the standards under section XXXX of this title.","date_sent_to_company":"2023-12-19T22:46:31.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"43211","tags":null,"has_narrative":true,"complaint_id":"8025221","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2023-12-19T22:09:51.000Z","state":"OH","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Code 1679c - Disclosures ( a ) Disclosure required Any <em>credit</em> <em>repair</em> organization shall provide any <em>consumer</em> with the following written statement before any contract or agreement between the <em>consumer</em> and the <em>credit</em> <em>repair</em> organization is executed : <em>Consumer</em> <em>Credit</em> File Rights Under State and Federal Law You have a right to dispute inaccurate information in your <em>credit</em> report by contacting the <em>credit</em> bureau directly."],"product":["<em>Credit</em> reporting or <em>other</em> <em>personal</em> <em>consumer</em> reports"],"sub_product":["<em>Credit</em> reporting"],"company_public_response":["Company has responded to the <em>consumer</em> and the CFPB and chooses not to provide a public response"]},"sort":[14.823075,"8025221"]},{"_index":"complaint-public-v1","_id":"9256259","_score":14.520929,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  TODAY DATE XXXX I HAVE JUST PULLED MY CONSUMER REPORT FROM TELETRACK  ( an equifax company ) On this report I see inaccurate personal information and other information XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  The Fair Credit Reporting Act ( FCRA ), Public Law No. 91-508, was enacted in 1970 to promote accuracy, fairness, and the privacy of personal information assembled by Credit Reporting Agencies ( CRAs ).\n\nLII U.S. Code Title 15 CHAPTER 41 SUBCHAPTER IIA 1679c Quick search by citation : Title Section 15 U.S. Code 1679c - Disclosures U.S. Code Notes prev | next ( a ) Disclosure required Any credit repair organization shall provide any consumer with the following written statement before any contract or agreement between the consumer and the credit repair organization is executed : Consumer Credit File Rights Under State and Federal Law You have a right to dispute inaccurate information in your credit report by contacting the credit bureau directly. However, neither you nor any credit repair company or credit repair organization has the right to have accurate, current, and verifiable information removed from your credit report.","date_sent_to_company":"2024-06-13T19:30:02.000Z","issue":"Incorrect information on your report","sub_product":"Other personal consumer report","zip_code":"11727","tags":null,"has_narrative":true,"complaint_id":"9256259","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2024-06-13T19:09:16.000Z","state":"NY","company_public_response":null,"sub_issue":"Personal information incorrect"},"highlight":{"complaint_what_happened":["Code Notes prev | next ( a ) Disclosure required Any <em>credit</em> <em>repair</em> organization shall provide any <em>consumer</em> with the following written statement before any contract or agreement between the <em>consumer</em> and the <em>credit</em> <em>repair</em> organization is executed : <em>Consumer</em> <em>Credit</em> File Rights Under State and Federal Law You have a right to dispute inaccurate information in your <em>credit</em> report by contacting the <em>credit</em> bureau directly."],"product":["<em>Credit</em> reporting or <em>other</em> <em>personal</em> <em>consumer</em> reports"],"sub_product":["<em>Other</em> <em>personal</em> <em>consumer</em> report"],"sub_issue":["<em>Personal</em> information incorrect"]},"sort":[14.520929,"9256259"]},{"_index":"complaint-public-v1","_id":"2488249","_score":14.351047,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Summary of your complaint Complaint number :  XXXX  Date submitted to CFPB :  XXXX / XXXX / 2017  Date sent to company :  XXXX / XXXX / 2017  Product : Credit reporting, credit repair services, or other personal consumer reports Issue : Problem with a company 's investigation into an existing issue They have not fixed or rectified this and it has been o ver 3 weks since they said tehy ha ve","date_sent_to_company":"2017-05-18T18:36:13.000Z","issue":"Incorrect information on your report","sub_product":"Other personal consumer report","zip_code":"10022","tags":null,"has_narrative":true,"complaint_id":"2488249","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CORELOGIC INC","date_received":"2017-05-18T18:30:26.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Public record information inaccurate"},"highlight":{"complaint_what_happened":["Summary of your complaint Complaint number :  XXXX  Date submitted to CFPB :  XXXX / XXXX / 2017  Date sent to company :  XXXX / XXXX / 2017  Product : <em>Credit</em> reporting, <em>credit</em> <em>repair</em> services, or <em>other</em> <em>personal</em> <em>consumer</em> reports Issue : Problem with a company 's investigation into an existing issue They have not fixed or rectified this and it has been o ver 3 weks since they said tehy ha ve"],"product":["<em>Credit</em> reporting, <em>credit</em> <em>repair</em> services, or <em>other</em> <em>personal</em> <em>consumer</em> reports"],"sub_product":["<em>Other</em> <em>personal</em> <em>consumer</em> report"],"company_public_response":["Company has responded to the <em>consumer</em> and the CFPB and chooses not to provide a public response"]},"sort":[14.351047,"2488249"]},{"_index":"complaint-public-v1","_id":"4734735","_score":14.222981,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"The XXXX XXXX Residential Dispute was not properly investigated or handled. I did not verbally authorize this credit pull, and no proof has been provided to the contrary. I have read the letters that were sent to me and no proof was provided that I authorized a credit pull. By denying this dispute and not providing proof of your investigation, you are breaking the law. \n\nCOMPLAINT ID XXXX SUBMITTED ON XX/XX/2021 PRODUCT Credit reporting, credit repair services, or other personal consumer reports ISSUE Improper use of your report","date_sent_to_company":"2021-09-20T07:07:34.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"32563","tags":null,"has_narrative":true,"complaint_id":"4734735","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2021-09-20T03:07:30.000Z","state":"FL","company_public_response":null,"sub_issue":"Was not notified of investigation status or results"},"highlight":{"complaint_what_happened":["I did not verbally authorize this <em>credit</em> pull, and no proof has been provided to the contrary. I have read the letters that were sent to me and no proof was provided that I authorized a <em>credit</em> pull. By denying this dispute and not providing proof of your investigation, you are breaking the law. \n\nCOMPLAINT ID XXXX SUBMITTED ON XX/XX/2021 PRODUCT <em>Credit</em> reporting, <em>credit</em> <em>repair</em> services, or <em>other</em> <em>personal</em> <em>consumer</em> reports ISSUE Improper use of your report"],"product":["<em>Credit</em> reporting, <em>credit</em> <em>repair</em> services, or <em>other</em> <em>personal</em> <em>consumer</em> reports"],"issue":["Problem with a <em>credit</em> reporting company's investigation into an existing problem"],"sub_product":["<em>Credit</em> reporting"]},"sort":[14.222981,"4734735"]},{"_index":"complaint-public-v1","_id":"13069627","_score":14.19736,"_source":{"product":"Debt collection","complaint_what_happened":"I am writing to formally address a serious matter involving the unauthorized use of my personal information and the deceptive enrollment into credit repair services provided by your company, XXXX, as a result of my interaction with Credence Resource Management. \n\nOn a recent call to Credence Resource Management, I intended to settle a debt originally owed to XXXX, which had been sold to Credence Resource Management agency for collection. During this call, I was ledthrough misleading and manipulative tacticsto believe that the payment of {$530.00} I authorized would be applied toward the settlement of that debt. Instead, I later discovered that this payment was diverted to a credit repair service provided by XXXX, which I did not knowingly agree to, nor did I have any prior intention of enrolling in. \n\nIt is my belief that this conduct constitutes predatory and deceptive practices. Furthermore, this directly violates federal consumer protection laws under U.S. Code Title 15, XXXX  XXXX, XXXX XXXX, XXXX, which states : ( a ) No person may engage, directly or indirectly, in any act, practice, or course of business that constitutes or results in the commission of, or an attempt to commit, a fraud or deception on any person in connection with the offer or sale of the services of the credit repair organization.\n\n( b ) No credit repair organization may charge or receive any money or other valuable consideration for the performance of any service which the credit repair organization has agreed to perform for any consumer before such service is fully performed. \n\nGiven the circumstances, it is clear that both XXXX and Credence Resource Management have violated these statutory protections.","date_sent_to_company":"2025-04-19T19:10:24.000Z","issue":"False statements or representation","sub_product":"Other debt","zip_code":"20019","tags":null,"has_narrative":true,"complaint_id":"13069627","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Kriya Capital, LLC","date_received":"2025-04-19T18:42:56.000Z","state":"DC","company_public_response":null,"sub_issue":"Attempted to collect wrong amount"},"highlight":{"complaint_what_happened":["( b ) No <em>credit</em> <em>repair</em> organization may charge or receive any money or <em>other</em> valuable consideration for the performance of any service which the <em>credit</em> <em>repair</em> organization has agreed to perform for any <em>consumer</em> before such service is fully performed. \n\nGiven the circumstances, it is clear that both XXXX and Credence Resource Management have violated these statutory protections."],"sub_product":["<em>Other</em> debt"]},"sort":[14.19736,"13069627"]},{"_index":"complaint-public-v1","_id":"2493882","_score":13.9204645,"_source":{"product":"Debt collection","complaint_what_happened":"Summary of your complaint Complaint number :  XXXX  Date submitted to CFPB :  XXXX / XXXX / 2017  Date sent to company :  XXXX / XXXX / 2017  Product : Credit reporting, credit repair services, or other personal consumer reports Issue : Incorrect information on your report This company is replied submitting false information to your organization I will attach additional proof from both  XXXX   XXXX  and  XXXX  submitted by them on the  XXXX  fo  XXXX   2017  That this is the correct company.","date_sent_to_company":"2017-06-06T14:38:41.000Z","issue":"Attempts to collect debt not owed","sub_product":"I do not know","zip_code":"380XX","tags":"Servicemember","has_narrative":true,"complaint_id":"2493882","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Revenue Assurance Professionals LLC","date_received":"2017-05-25T17:06:15.000Z","state":"TN","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["Summary of your complaint Complaint number :  XXXX  Date submitted to CFPB :  XXXX / XXXX / 2017  Date sent to company :  XXXX / XXXX / 2017  Product : <em>Credit</em> reporting, <em>credit</em> <em>repair</em> services, or <em>other</em> <em>personal</em> <em>consumer</em> reports Issue : Incorrect information on your report This company is replied submitting false information to your organization I will attach additional proof from both  XXXX   XXXX  and  XXXX  submitted by them on the  XXXX  fo  XXXX   2017  That this is the correct company."]},"sort":[13.9204645,"2493882"]},{"_index":"complaint-public-v1","_id":"6231752","_score":13.917491,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"On XX/XX/2022 I sent a letter for the inaccurate account on my credit report. It has been days and I have not received a response yet. I feel like I am being ignored and taken advantage of regarding my disputes. Fair Credit Reporting Act Section 611 ( a ) clearly states that a failure to investigate this item gives me a reason to immediately repair the item from my credit report, it should be promptly corrected. Under Section 614, restrictions on investigative consumer reports [ 15 U.S.C. 1681l ], you only restrict to investigate my personal file if no adverse information in my report ( other than information which is a matter of public record ) may be included in a subsequent consumer report unless such adverse information has been verified in the process of making such subsequent consumer report, or the adverse information was received within the three-month period preceding the date the subsequent report is furnished.Please repair the account and remove the late payments : XXXX XXXX XXXX XXXX","date_sent_to_company":"2022-11-23T04:07:25.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"91335","tags":null,"has_narrative":true,"complaint_id":"6231752","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2022-11-23T03:57:49.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["Under Section 614, restrictions on investigative <em>consumer</em> reports [ 15 U.S.C. 1681l ], you only restrict to investigate my <em>personal</em> file if no adverse information in my report ( <em>other</em> than information which is a matter of public record ) may be included in a subsequent <em>consumer</em> report unless such adverse information has been verified in the process of making such subsequent <em>consumer</em> report, or the adverse information was received within the three-month period preceding the date the subsequent report"],"product":["<em>Credit</em> reporting, <em>credit</em> <em>repair</em> services, or <em>other</em> <em>personal</em> <em>consumer</em> reports"],"issue":["Problem with a <em>credit</em> reporting company's investigation into an existing problem"],"sub_product":["<em>Credit</em> reporting"],"company_public_response":["Company has responded to the <em>consumer</em> and the CFPB and chooses not to provide a public response"]},"sort":[13.917491,"6231752"]},{"_index":"complaint-public-v1","_id":"8663546","_score":13.84371,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"On XX/XX/XXXX, I reported to XXXX regarding an improper credit report. The case was closed, but after a few years, they reported it again, causing it to show up on my credit score. I am requesting assistance in deleting this report. \n\nCOMPLAINT ID XXXX SUBMITTED ON XX/XX/XXXX PRODUCT Credit reporting, credit repair services, or other personal consumer reports ISSUE Improper use of your report XXXX XXXX XXXX XXXX  XXXX XXXX Last reported XX/XX/XXXX {$1100.00} Open balance XXXX XXXX XXXX Original creditor","date_sent_to_company":"2024-04-01T03:48:54.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"94703","tags":null,"has_narrative":true,"complaint_id":"8663546","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-04-01T03:26:39.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["COMPLAINT ID XXXX SUBMITTED ON XX/XX/XXXX PRODUCT <em>Credit</em> reporting, <em>credit</em> <em>repair</em> services, or <em>other</em> <em>personal</em> <em>consumer</em> reports ISSUE Improper use of your report XXXX XXXX XXXX XXXX  XXXX XXXX Last reported XX/XX/XXXX {$1100.00} Open balance XXXX XXXX XXXX Original creditor"],"product":["<em>Credit</em> reporting or <em>other</em> <em>personal</em> <em>consumer</em> reports"],"sub_product":["<em>Credit</em> reporting"],"company_public_response":["Company has responded to the <em>consumer</em> and the CFPB and chooses not to provide a public response"]},"sort":[13.84371,"8663546"]},{"_index":"complaint-public-v1","_id":"2491655","_score":13.713202,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Still not fixed. I have full authority to act for my husband. It was brought to their attention over a month ago that they made a huge mistake. Their error in reporting is still affecting us greatly. Once it came to their attention they still have not fixed teh problem with that they falsely reported innacurate information to. I want an updated reported stating that judgment was vacated against both parties listed on complaint along with a letter that it was their error and a cc sent to me and my husband today. This is willful neglect and intentional what they are doing now  XXXX  CLOSED Submitted STATUS Submitted to the CFPB on  X/XX/2017    PRODUCT Credit reporting, credit repair services, or other personal consumer reports ISSUE Incorrect information on your report We received your complaint. Thank you.     We will review your complaint. Depending on what we find, we will typically : Send your complaint to the company for a response ; or Send your complaint to another state or federal agency, or help you get in touch with your state or local consumer protection office ; or Let you know if we need more information to continue our work.   YOUR COMPLAINT Summary of your complaint Complaint number :  XXXX  Date submitted to CFPB :  XX/XX/2017    Date sent to company :  XX/XX/2017    Product : Credit reporting, credit repair services, or other personal consumer reports Issue : Problem with a company 's investigation into an existing issue They have not fixed or rectified this and it has been over  3 we ks since they said tehy have ATTACHMENTS  XXXX   XXXX  Hide full complaint What product or ser","date_sent_to_company":"2017-05-23T16:25:29.000Z","issue":"Problem with a company's investigation into an existing issue","sub_product":"Other personal consumer report","zip_code":"10022","tags":null,"has_narrative":true,"complaint_id":"2491655","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CORELOGIC INC","date_received":"2017-05-23T16:16:34.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["This is willful neglect and intentional what they are doing now  XXXX  CLOSED Submitted STATUS Submitted to the CFPB on  X/XX/2017    PRODUCT <em>Credit</em> reporting, <em>credit</em> <em>repair</em> services, or <em>other</em> <em>personal</em> <em>consumer</em> reports ISSUE Incorrect information on your report We received your complaint. Thank you.     We will review your complaint."],"product":["<em>Credit</em> reporting, <em>credit</em> <em>repair</em> services, or <em>other</em> <em>personal</em> <em>consumer</em> reports"],"sub_product":["<em>Other</em> <em>personal</em> <em>consumer</em> report"],"company_public_response":["Company has responded to the <em>consumer</em> and the CFPB and chooses not to provide a public response"]},"sort":[13.713202,"2491655"]},{"_index":"complaint-public-v1","_id":"3172425","_score":13.523765,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I received this statement from Equifax about removing the public record on my credit report, they said that I used a credit repair company. This is an assumption that is false and inaccurate. I did my own dispute on the cfpb website. \n\n\nThe company has responded that it is still working on your issue In some cases, companies need more time to respond. You should receive a final response within 60 days from the date we sent your complaint to the company. \n\nCOMPANY 'S INTERIM RESPONSE Thank you for submitting your complaint on XX/XX/2019 through the CFPB Complaint Portal. We reviewed the information you supplied. In your complaint, you indicated there are inaccurate or incomplete items appearing on your Equifax credit report. The format and verbiage of this complaint is similar to other complaints received from consumers utilizing the services of a credit repair company. To ensure the privacy of our response, Equifax will not respond to this complaint via the CFPB portal as we suspect that it may have been submitted using a credit repair company. Please be advised that you do not need a third party to help you with your Equifax credit report. You may contact Equifax at https : //www.equifax.com/personal/disputes if you have any questions or concerns in regards to your Equifax Credit Report. Unfortunately, there is not anything a credit repair clinic can do for you that you are not able to do yourself. If the information is accurate and furnished by a provider meeting the legal requirements for reporting credit information, it can not be erased from your file by companies advertising \" credit repair '' or anyone else making these types of claims. Please note that any subsequent submissions utilizing the services of a credit repair organization will be handled in this same manner. The results of our reinvestigation will be mailed to your current address within 30 days utilizing our normal dispute process.","date_sent_to_company":"2019-03-07T18:04:43.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"32818","tags":null,"has_narrative":true,"complaint_id":"3172425","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2019-03-07T17:53:39.000Z","state":"FL","company_public_response":null,"sub_issue":"Problem with personal statement of dispute"},"highlight":{"complaint_what_happened":["In your complaint, you indicated there are inaccurate or incomplete items appearing on your Equifax <em>credit</em> report. The format and verbiage of this complaint is similar to <em>other</em> complaints received from <em>consumers</em> utilizing the services of a <em>credit</em> <em>repair</em> company. To ensure the privacy of our response, Equifax will not respond to this complaint via the CFPB portal as we suspect that it may have been submitted using a <em>credit</em> <em>repair</em> company."],"product":["<em>Credit</em> reporting, <em>credit</em> <em>repair</em> services, or <em>other</em> <em>personal</em> <em>consumer</em> reports"],"issue":["Problem with a <em>credit</em> reporting company's investigation into an existing problem"],"sub_product":["<em>Credit</em> reporting"],"sub_issue":["Problem with <em>personal</em> statement of dispute"]},"sort":[13.523765,"3172425"]},{"_index":"complaint-public-v1","_id":"6162942","_score":13.487087,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"This complaint is being made without the aid of any credit repair organization or any other party. \nA consumer report received dated XX/XX/2022 as a result of a dispute for unauthorized use and revocation of any and all express consent of personal information and highly restricted personal information as defined at law of 18 U.S. Code 2725 and for which this complaint demands deletion of nonpublic personal information in compliance to the Fair Credit Reporting Act, Fair Debt Collection Practices Act and Fair Credit Billing Act for compliance to the following enumerated consumer laws. \n\n1. 15 USC 1681 ( a ) ( 4 ) right of privacy ; 2. 15 U.S.C. 1681b ( a ) ( 2 ) and 3. 15 U.S. Code 6801 - Protection of nonpublic personal information 4. 15 U.S. Code 6802 ( e ) ( 2 ) - Obligations with respect to disclosures of personal information Failure to comply and provide notice of deletion within 48 hours will result in escalation to regulatory agencies and possible legal action for damages violation Fair Credit Reporting Act","date_sent_to_company":"2022-11-03T17:49:59.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"33312","tags":null,"has_narrative":true,"complaint_id":"6162942","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2022-11-03T17:27:07.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["This complaint is being made without the aid of any <em>credit</em> <em>repair</em> organization or any <em>other</em> party. \nA <em>consumer</em> report received dated XX/XX/2022 as a result of a dispute for unauthorized use and revocation of any and all express consent of <em>personal</em> information and highly restricted <em>personal</em> information as defined at law of 18 U.S."],"product":["<em>Credit</em> reporting, <em>credit</em> <em>repair</em> services, or <em>other</em> <em>personal</em> <em>consumer</em> reports"],"sub_product":["<em>Credit</em> reporting"],"company_public_response":["Company has responded to the <em>consumer</em> and the CFPB and chooses not to provide a public response"]},"sort":[13.487087,"6162942"]},{"_index":"complaint-public-v1","_id":"11375404","_score":13.428277,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"My personal information has been breached. Along with many others in the XXXX. Im constantly receiving emails, phone calls, and text messages from who I believe to be scammers. They all seem to be coming from outside of the XXXX I am tired of all the inconvenience Plus XXXX XXXXXXXX XXXX  and their parent companies illegally charged upfront fees and engaged in deceptive, bait-and-switch advertising for credit repair services in violation of the Consumer Financial Protection Act of 2010 and the Telemarketing Sales Rule.. I the removal of all negative accounts that is causing all the phone calls, emails and texts","date_sent_to_company":"2025-01-07T16:02:17.000Z","issue":"Identity theft protection or other monitoring services","sub_product":"Other personal consumer report","zip_code":"35810","tags":null,"has_narrative":true,"complaint_id":"11375404","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Exeter Finance, LLC.","date_received":"2025-01-03T14:38:08.000Z","state":"AL","company_public_response":null,"sub_issue":"Received unwanted marketing or advertising"},"highlight":{"complaint_what_happened":["My <em>personal</em> information has been breached. Along with many <em>others</em> in the XXXX. Im constantly receiving emails, phone calls, and text messages from who I believe to be scammers."],"product":["<em>Credit</em> reporting or <em>other</em> <em>personal</em> <em>consumer</em> reports"],"issue":["Identity theft protection or <em>other</em> monitoring services"],"sub_product":["<em>Other</em> <em>personal</em> <em>consumer</em> report"]},"sort":[13.428277,"11375404"]},{"_index":"complaint-public-v1","_id":"6206002","_score":13.348603,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I am consumer and I am submitting this complaint without any other party or credit repair organization. I despite several request for XXXXXXXX XXXX for compliance to the Fair Credit Reporting Act 15 USC 1681b ( a ) ( 2 ) instructing XXXX to cease furnishing and remove my nonpublic personal information associated with any account or inquiry from any and all consumer reporting agencies, to include XXXX, XXXX, Experian. XXXX has dishonored my right of privacy and confidentiality in disregard of 12 CFR 1016.15 ( a ) ( 1 ) and the congressional findings of 15 USC 1681. \nEnclosed is a letter dated XX/XX/2022 received by XXXX refering to an inquiry instead of the disputed non-public personal information alleging to be the Credit Consumer Financial Protection Bureau Management as deceptive and unfair practice in violation of 15 USC 1611 and the Fair Credit Reporting Act impersonating 15 USC 1692e ( 1 ) the Bureau.","date_sent_to_company":"2022-11-15T23:45:51.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"33312","tags":null,"has_narrative":true,"complaint_id":"6206002","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2022-11-15T23:20:15.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Difficulty submitting a dispute or getting information about a dispute over the phone"},"highlight":{"complaint_what_happened":["I am <em>consumer</em> and I am submitting this complaint without any <em>other</em> party or <em>credit</em> <em>repair</em> organization. I despite several request for XXXXXXXX XXXX for compliance to the Fair <em>Credit</em> Reporting Act 15 USC 1681b ( a ) ( 2 ) instructing XXXX to cease furnishing and remove my nonpublic <em>personal</em> information associated with any account or inquiry from any and all <em>consumer</em> reporting agencies, to include XXXX, XXXX, Experian."],"product":["<em>Credit</em> reporting, <em>credit</em> <em>repair</em> services, or <em>other</em> <em>personal</em> <em>consumer</em> reports"],"issue":["Problem with a <em>credit</em> reporting company's investigation into an existing problem"],"sub_product":["<em>Credit</em> reporting"],"company_public_response":["Company has responded to the <em>consumer</em> and the CFPB and chooses not to provide a public response"]},"sort":[13.348603,"6206002"]},{"_index":"complaint-public-v1","_id":"6206032","_score":13.273438,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I am consumer and I am submitting this complaint without any other party or credit repair organization. I despite several request for Discover Bank for compliance to the Fair Credit Reporting Act 15 USC 1681b ( a ) ( 2 ) instructing Discover to cease furnishing and remove my nonpublic personal information associated with any account or inquiry from any and all consumer reporting agencies, to include XXXX, XXXX, XXXX. Discover has dishonored my right of privacy and confidentiality in disregard of 12 CFR 1016.15 ( a ) ( 1 ) and the congressional findings of 15 USC 1681. \nEnclosed is a letter dated XX/XX/2022 received by Discover refering to an inquiry instead of the disputed non-public personal information alleging to be the XXXXredit Consumer Financial Protection Bureau Management as deceptive and unfair practice in violation of 15 USC 1611 and the Fair Credit Reporting Act impersonating 15 USC 1692e ( 1 ) the Bureau.","date_sent_to_company":"2022-11-15T23:46:13.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"33312","tags":null,"has_narrative":true,"complaint_id":"6206032","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"DISCOVER BANK","date_received":"2022-11-15T23:46:07.000Z","state":"FL","company_public_response":null,"sub_issue":"Difficulty submitting a dispute or getting information about a dispute over the phone"},"highlight":{"complaint_what_happened":["I am <em>consumer</em> and I am submitting this complaint without any <em>other</em> party or <em>credit</em> <em>repair</em> organization. I despite several request for Discover Bank for compliance to the Fair <em>Credit</em> Reporting Act 15 USC 1681b ( a ) ( 2 ) instructing Discover to cease furnishing and remove my nonpublic <em>personal</em> information associated with any account or inquiry from any and all <em>consumer</em> reporting agencies, to include XXXX, XXXX, XXXX."],"product":["<em>Credit</em> reporting, <em>credit</em> <em>repair</em> services, or <em>other</em> <em>personal</em> <em>consumer</em> reports"],"issue":["Problem with a <em>credit</em> reporting company's investigation into an existing problem"],"sub_product":["<em>Credit</em> reporting"]},"sort":[13.273438,"6206032"]},{"_index":"complaint-public-v1","_id":"6151565","_score":13.255195,"_source":{"product":"Debt collection","complaint_what_happened":"Some years ago I went to a credit repair company/person in an effort to repair my credit. This company took my personal information and opened various credit card account and took loans from banks using my information. Once I became aware of this I contacted the companies informing them that these charges were not mine and that I was in fact a victim of identity theft. I was told that the accounts would be flagged as fraud. I also went and failed a police report. Now I am being sued for a debt that I do not owe because it was created and the cards were maxed out by someone other than me. I now am receiving harassing phone calls, mail and court summons due to this. This took place around XXXX now the bill is XXXX. I am told I need to appear in court or a default judgment will be entered against me. This has been affecting my credit report negatively and the tactics that are being used are against the law and violate my consumer rights. This account is a fraudulent account.","date_sent_to_company":"2022-11-01T23:09:01.000Z","issue":"Attempts to collect debt not owed","sub_product":"Credit card debt","zip_code":"19144","tags":null,"has_narrative":true,"complaint_id":"6151565","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Resurgent Capital Services L.P.","date_received":"2022-11-01T22:52:44.000Z","state":"PA","company_public_response":null,"sub_issue":"Debt was result of identity theft"},"highlight":{"complaint_what_happened":["Some years ago I went to a <em>credit</em> <em>repair</em> company/person in an effort to <em>repair</em> my <em>credit</em>. This company took my <em>personal</em> information and opened various <em>credit</em> card account and took loans from banks using my information. Once I became aware of this I contacted the companies informing them that these charges were not mine and that I was in fact a victim of identity theft. I was told that the accounts would be flagged as fraud. I also went and failed a police report."],"sub_product":["<em>Credit</em> card debt"]},"sort":[13.255195,"6151565"]},{"_index":"complaint-public-v1","_id":"3160024","_score":13.217966,"_source":{"product":"Debt collection","complaint_what_happened":"I paid the company and they keep calling me in regards to this issue and I talked to them respectfully twice but then was told that the amount was still due which it is not. This is the information I reported before : COMPLAINT ID XXXX SUBMITTED ON XX/XX/2019 PRODUCT Credit reporting, credit repair services, or other personal consumer reports ISSUE Incorrect information on your report These individuals are associated with XXXX and their finance company, XXXX XXXX XXXX, I want these phone calls to stop. They also are calling and when I answer the phone they hang up this is supposed to be a professionally run company and yet this is happening and the employer should be made aware of some of their employees actions","date_sent_to_company":"2019-02-22T18:49:18.000Z","issue":"Communication tactics","sub_product":"Other debt","zip_code":"146XX","tags":null,"has_narrative":true,"complaint_id":"3160024","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Bread Financial Holdings, Inc.","date_received":"2019-02-22T18:37:33.000Z","state":"NY","company_public_response":null,"sub_issue":"Frequent or repeated calls"},"highlight":{"complaint_what_happened":["This is the information I reported before : COMPLAINT ID XXXX SUBMITTED ON XX/XX/2019 PRODUCT <em>Credit</em> reporting, <em>credit</em> <em>repair</em> services, or <em>other</em> <em>personal</em> <em>consumer</em> reports ISSUE Incorrect information on your report These individuals are associated with XXXX and their finance company, XXXX XXXX XXXX, I want these phone calls to stop."],"sub_product":["<em>Other</em> debt"]},"sort":[13.217966,"3160024"]},{"_index":"complaint-public-v1","_id":"6262531","_score":13.204729,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Credit Bureaus are obliged to confirm the information and status of the account being reported on my Credit Report. But in my case, Transunion has kept reporting the disputed account saying that the information they gave is precise, in which I seriously disagree. Under Section 614, restrictions on investigative consumer reports [ 15 U.S.C. 1681l ], you only restrict to investigate my personal file if no adverse information in my report ( other than information which is a matter of public record ) may be included in a subsequent consumer report unless such adverse information has been verified in the process of making such subsequent consumer report, or the adverse information was received within the three-month period preceding the date the subsequent report is furnished. 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