{"took":1891,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":435752,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"12265572","_score":4.7287035,"_source":{"product":"Credit card","complaint_what_happened":"A credit card account was opened XX/XX/XXXX in my name fraudulently. I did not request the account. I tried to call to cancel the account and you can not ever actually get through to CitiCards CBNA unless you have your account number, which I don't because it is a fraud. The account shows on my credit report. \n\nCredit Card CITICARDS CBNA XXXX... \n{$0.00} Credit usage You aren't using this account right now. \n\nXXXX % BALANCE {$0.00} CREDIT LIMIT {$12000.00} Payment Status Credit Report Period XX/XX/XXXX Date of Last Payment XXXX XXXX Monthly payment Not available Statement balance Not available Payment History Payment History XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX No payment history. \nGreen checkmark. Meets requirement. No payment history. No payment history. No payment history. No payment history. No payment history. No payment history. No payment history. No payment history. No payment history. No payment history. \nXXXX No payment history. No payment history. No payment history. No payment history. No payment history. No payment history. No payment history. No payment history. No payment history. \nXXXX XXXX. Meets requirement. \nXXXX XXXX Meets requirement. \nXXXX XXXX. Meets requirement. \nLast payment received XX/XX/XXXX Highest balance Not available Account Age XXXX months Opened on XX/XX/XXXX Account Details Account Type REVOLVING Condition Open Responsibility INDIVIDUAL Term ( in months ) Remarks Date of Account Status XX/XX/XXXX Payment Status Current Times XX/XX/XXXX Days Late XXXX / XXXX / XXXX Creditor Info CITICARDS CBNA XXXX XXXX XXXX XXXX XXXX, SD XXXX ( XXXX ) XXXX","date_sent_to_company":"2025-02-27T15:49:31.000Z","issue":"Closing your account","sub_product":"General-purpose credit card or charge card","zip_code":"37064","tags":"Older American","has_narrative":true,"complaint_id":"12265572","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2025-02-27T15:43:20.000Z","state":"TN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Can't close your account"},"highlight":{"complaint_what_happened":["A <em>credit</em> card <em>account</em> was opened XX/XX/XXXX in my name fraudulently. I did not request the <em>account</em>. I tried to call to cancel the <em>account</em> and you can not ever actually get through to CitiCards CBNA unless you have your <em>account</em> number, which I don't because it is a fraud. The <em>account</em> shows on my <em>credit</em> report. \n\n<em>Credit</em> Card CITICARDS CBNA XXXX... \n{$0.00} <em>Credit</em> usage You aren't using this <em>account</em> right now."],"product":["<em>Credit</em> card"],"issue":["Closing your <em>account</em>"],"sub_product":["General-purpose <em>credit</em> card or charge card"],"sub_issue":["Can't close your <em>account</em>"]},"sort":[4.7287035,"12265572"]},{"_index":"complaint-public-v1","_id":"5283741","_score":4.7125144,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"CHASE AUTO BANK HAS BEEN OVERCHARGING ME IN LATE FEES AND HAS A NUMBER OF MISSING PAYMENTS THAT SHOULD HAVE BEEN CREDITED TO MY ACCOUNT BY NOW. CHASE BANK INCORRECT PLACEMENT OF MY PAYMENTS HAS CAUSED ME TO BE REPORTED LATE TO THE CREDIT AGENCY SEVERAL TIMES. CHASE 'S MISPLACEMENT OF PAYMENTS IS NOW IMPACTING MY LIVELIHOOD AND CAUSING ME TO BE XXXX XXXX \n\nWhen I first open my account with chase auto, I was charged late fees even though I was not late on my payments. Due to covid19 I was laid off from work and was told I would be given some relief from the Chase Auto Loan dept. I was told From XX/XX/XXXX XX/XX/XXXX, I would Receive covid19 assistance with my payments. Apparently, Chase was being dishonest about the relief they agreed to help with me. \n. My account balances are not correct, where I was supposed to have received covid19 relief help on my payments the ledger shows differently. \nXX/XX/XXXX I was told by a chase rep I received covid19 credit to my account/ Ledger show I made the payment on XX/XX/XXXX, {$920.00} made with teller. \nXX/XX/XXXX I was told by a chase rep I Received a covid19 credit, The Ledger shows no payment whatsoever was ever credited to my account. Ledger does not show the month of XXXX payment credited to my account the ledger does not even show a record of payment or credit of the account. \nXX/XX/XXXX I was told by a chase rep, I Received a covid19 credit the Ledger shows no payment whatsoever was ever made. my ledger does not show the month of XXXX credited to my account. The ledger does not show the entry of that month 's payment. \n\nXX/XX/XXXX I was told by a chase rep I Received a covid19 credit, the Ledger show no payment whatsoever was ever credited to my account. \nXX/XX/XXXX {$2000.00} payment was made to cover two months ' payments the entire payment went to the principal in spite of my direction. \nXX/XX/XXXX, {$2000.00} payment was made to cover two months ' payments instead of my directions the payment went towards principle. \nXX/XX/XXXX {$940.00} XX/XX/XXXX no payment made XX/XX/XXXX {$1000.00} XX/XX/XXXX {$920.00} XX/XX/XXXX I was told by a chase rep I Received a covid19 credit the Ledger show no payment whatsoever was ever credited to my account. But I was charged late fees {$30.00} XXXX XXXX payment made over the phone {$850.00} & XX/XX/XXXX payment was made {$1000.00} money order never processed to my account. \nXX/XX/XXXX payment was made XX/XX/XXXX {$920.00} this payment not reflecting on the account at all. please see attached proof of payment. \nXXXX XXXX {$940.00} XX/XX/XXXX, I was informed I was covered for covid19 relief but my Ledger showed XXXX ( XXXX ) I made a payment on this account, where is the credit on the account for covid19 relief I was told was paid by the chase. \nXXXX payment was supposed to be a covid19 relief credited to the account I see no payment entry also I was charged late fees of {$45.00} and {$15.00} XXXX XXXX payments were made on this account XX/XX/XXXX and XXXX {$920.00} I was told my payment went towards XXXX payment when I was previously told I received covid19 help. \nXXXX payment no payment was credited to the account even though I paid two payments in XXXX XX/XX/XXXX payment made {$1000.00} second payment XX/XX/XXXX {$1900.00} even though I explained the payment was for two months. This payment went towards the principal balance instead of crediting two payments to my account as I advised. \nThis is why there was no payment entry for the month of XXXX because I expected a credit to my account XX/XX/XXXX payment was made {$1000.00} XXXX this payment was not taken out due to no account found. I have a letter from my bank stating Chase never attempted to take payment from my account in the month of XXXX. \nXXXX 's Payment was made XXXX payment {$1000.00} XX/XX/XXXX payment was {$1000.00} XX/XX/XXXX and XXXX two payments were made, and these payments were applied to XXXX and XXXX. \nXX/XX/XXXX payment {$1000.00} I was told my XXXX payment was applied to XXXX payment even though chase bank never informed of crediting my payment to a month that was missing a payment. \nBased on the doubling up on payments, covid19 relief help, and two lost payment 's I never should have been reported late on my credit.","date_sent_to_company":"2022-03-03T20:16:11.000Z","issue":"Managing the loan or lease","sub_product":"Loan","zip_code":"89084","tags":"Servicemember","has_narrative":true,"complaint_id":"5283741","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2022-03-03T18:46:20.000Z","state":"NV","company_public_response":null,"sub_issue":"Billing problem"},"highlight":{"complaint_what_happened":["XX/XX/XXXX I was told by a chase rep I Received a covid19 <em>credit</em>, The Ledger shows no <em>payment</em> whatsoever was ever <em>credited</em> to my <em>account</em>. Ledger does not show the month of XXXX <em>payment</em> <em>credited</em> to my <em>account</em> the ledger does not even show a record of <em>payment</em> or <em>credit</em> of the <em>account</em>. \nXX/XX/XXXX I was told by a chase rep, I Received a covid19 <em>credit</em> the Ledger shows no <em>payment</em> whatsoever was ever made. my ledger does not show the month of XXXX <em>credited</em> to my <em>account</em>."]},"sort":[4.7125144,"5283741"]},{"_index":"complaint-public-v1","_id":"9207773","_score":4.702878,"_source":{"product":"Credit card","complaint_what_happened":"On XX/XX/year>, a payment in the amount of {$50.00} was paid through my XXXX checking account to Concora Credit as a payment for my Destiny credit card account ending in XXXX. This payment was a Retry payment through the XXXX checking account because the initial payment that was made on the Destiny website on or about XX/XX/year>, did not go through. This Concora Credit Retry payment was made on XX/XX/year> and debited from my checking account. It was never returned by XXXX after the XX/XX/year> payment was made. Concora Credit stated that the XX/XX/year> payment was returned. This is false. I sent them my checking account statement showing that it was paid on XX/XX/year> and never returned but they refuse to credit my Destiny account for this payment. \n\nI made a second {$50.00} payment to my Destiny account on XX/XX/year> on the Destiny website for which I was credited but I never received credit for the XX/XX/year> Retry payment. \n\nMy Destiny statements show only one {$50.00} payment on XX/XX/year> but do not show the {$50.00} payment made on XX/XX/year>.","date_sent_to_company":"2024-06-08T22:24:39.000Z","issue":"Problem when making payments","sub_product":"General-purpose credit card or charge card","zip_code":"92614","tags":"Older American","has_narrative":true,"complaint_id":"9207773","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CLGF Holdco 1, LLC","date_received":"2024-06-08T21:54:42.000Z","state":"CA","company_public_response":null,"sub_issue":"Problem during payment process"},"highlight":{"complaint_what_happened":["On XX/XX/year>, a <em>payment</em> in the amount of {$50.00} was paid through my XXXX checking <em>account</em> to Concora <em>Credit</em> as a <em>payment</em> for my Destiny <em>credit</em> card <em>account</em> ending in XXXX. This <em>payment</em> was a Retry <em>payment</em> through the XXXX checking <em>account</em> because the initial <em>payment</em> that was made on the Destiny website on or about XX/XX/year>, did not go through. This Concora <em>Credit</em> Retry <em>payment</em> was made on XX/XX/year> and debited from my checking <em>account</em>."],"product":["<em>Credit</em> card"],"sub_product":["General-purpose <em>credit</em> card or charge card"],"sub_issue":["Problem during <em>payment</em> process"]},"sort":[4.702878,"9207773"]},{"_index":"complaint-public-v1","_id":"5718618","_score":4.7014894,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"Inability to make payments on accounts from external.bank accounts. Cancellation of payments and no payment processor. The credit union is not capable of processing payments on accounts only account transfers. Also, I reported fraud on an account ending in XXXX but continued to make payments. Nothing was done except for an account number change. I reported the issues with credit bureaus due to my previous fraud issues and Navy federal told the credit bureaus that I never reported fraud, closed the account, and reported late payments even though payments were made on time and returned due to a navy federal error with processing payments. They should use a payment processor to process payments because I am unable to make any payments to them.","date_sent_to_company":"2022-06-29T05:05:25.000Z","issue":"Problem when making payments","sub_product":"General-purpose credit card or charge card","zip_code":"067XX","tags":null,"has_narrative":true,"complaint_id":"5718618","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"NAVY FEDERAL CREDIT UNION","date_received":"2022-06-29T00:54:25.000Z","state":"CT","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Problem during payment process"},"highlight":{"complaint_what_happened":["Inability to make <em>payments</em> on <em>accounts</em> from external.bank <em>accounts</em>. Cancellation of <em>payments</em> and no <em>payment</em> processor. The <em>credit</em> union is not capable of processing <em>payments</em> on <em>accounts</em> only <em>account</em> transfers. Also, I reported fraud on an <em>account</em> ending in XXXX but continued to make <em>payments</em>. Nothing was done except for an <em>account</em> number change."],"product":["<em>Credit</em> card or prepaid card"],"company":["NAVY FEDERAL <em>CREDIT</em> UNION"],"sub_product":["General-purpose <em>credit</em> card or charge card"],"sub_issue":["Problem during <em>payment</em> process"]},"sort":[4.7014894,"5718618"]},{"_index":"complaint-public-v1","_id":"4731712","_score":4.691076,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"Made a payment to my credit card USAA credit card using my XXXX account and the payment went to an account and then in XXXX. My credit card account number ends in XXXX. The payment came out of my XXXX checking account on XX/XX/2021 for {$99.00} I have documents to show where the payment came from and where the payment went to. Payments me to my credit card does not have a transaction ID a {$99.00} payment {$100.00} payment.Payment posted four times twice with the transaction number and twice without transaction ID number","date_sent_to_company":"2021-09-18T07:07:10.000Z","issue":"Problem when making payments","sub_product":"General-purpose credit card or charge card","zip_code":"30349","tags":"Older American, Servicemember","has_narrative":true,"complaint_id":"4731712","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"UNITED SERVICES AUTOMOBILE ASSOCIATION","date_received":"2021-09-18T02:33:41.000Z","state":"GA","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Problem during payment process"},"highlight":{"complaint_what_happened":["Made a <em>payment</em> to my <em>credit</em> card USAA <em>credit</em> card using my XXXX <em>account</em> and the <em>payment</em> went to an <em>account</em> and then in XXXX. My <em>credit</em> card <em>account</em> number ends in XXXX. The <em>payment</em> came out of my XXXX checking <em>account</em> on XX/XX/2021 for {$99.00} I have documents to show where the <em>payment</em> came from and where the <em>payment</em> went to."],"product":["<em>Credit</em> card or prepaid card"],"sub_product":["General-purpose <em>credit</em> card or charge card"],"sub_issue":["Problem during <em>payment</em> process"]},"sort":[4.691076,"4731712"]},{"_index":"complaint-public-v1","_id":"6051774","_score":4.6782174,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I sent a second letter certified mail on XX/XX/XXXX requesting them to delete inaccurate information from my report. The letter stated the following. \n\nOn XX/XX/2022, I wrote to you requesting an investigation into items that I believed were INACCURATE. To date, I have not received a reply from you or any acknowledgement that an investigation has begun. In my previous request, I listed my reasons for disputing the information. I have enclosed it again and request that you reply within a reasonable amount of time. Since this is my SECOND request, I will also be sending a copy of this letter to the Federal Trade Commission notifying them that I have signed receipts for letters sent to you and you have not complied with my request. I regret that I am being forced to take such action. \n. The following personal information is incorrect Former : XXXX XXXX XXXX. The following personal information is incorrect Also Known As : XXXX XXXX XXXX. The following personal information is incorrect Previous Address ( es ) : XXXX XXXX XXXX XXXX XXXX PA XXXX XXXX. The following personal information is incorrect Employers : XXXX XXXX XXXX payment information is missing from this account/payment information incorrect/payments not reported/missing payments/gaps in payment history DEPT OF EDUCATIONXXXX Account Number : XXXX Please remove this inaccurate information from my credit report. \n\n6. payment information is missing from this account/payment information incorrect/payments not reported/missing payments/gaps in payment history DEPT OF EDUCATIONXXXX Account Number : XXXX Please remove this inaccurate information from my credit report. \n\n7. payment information is missing from this account/payment information incorrect/payments not reported/missing payments/gaps in payment history DEPT OF EDUCATIONXXXX Account Number : XXXX Please remove this inaccurate information from my credit report. \n\n8. payment information is missing from this account/payment information incorrect/payments not reported/missing payments/gaps in payment history DEPT OF EDUCATIONXXXX Account Number : XXXX Please remove this inaccurate information from my credit report. \n\n9. payment information is missing from this account/payment information incorrect/payments not reported/missing payments/gaps in payment history DEPT OF EDUCATIONXXXX Account Number : XXXX Please remove this inaccurate information from my credit report. \n\n10. payment information is missing from this account/payment information incorrect/payments not reported/missing payments/gaps in payment history DEPT OF EDUCATIONXXXX Account Number : XXXX Please remove this inaccurate information from my credit report. \n\n11. payment information is missing from this account/payment information incorrect/payments not reported/missing payments/gaps in payment history DEPT OF EDUCATIONXXXX Account Number : XXXX Please remove this inaccurate information from my credit report. \n\n12. The information on this account is incorrect/payment information was not correctly reported/car was paid off in full XXXX XXXX XXXX Account Number : XXXX Please correct/update this inaccurate information on my credit report. \n\n13. The folowing information is outdated/this account was paid in full XXXX XXXX Account XXXX : XXXX Please correct/update this inaccurate information on my credit report. \n\n14. payment information missing/ gaps in payment history XXXXXXXX XXXX  XXXX Account Number : XXXX Please remove this inaccurate information from my credit report. \n\nI also understand that you are required to notify me of your investigation results within 30 days and provide me with an updated copy of my credit report. My contact information is provided below.","date_sent_to_company":"2022-10-05T16:29:19.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"19121","tags":null,"has_narrative":true,"complaint_id":"6051774","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2022-10-05T16:12:20.000Z","state":"PA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Investigation took more than 30 days"},"highlight":{"complaint_what_happened":["<em>Account</em> Number : XXXX Please remove this inaccurate information from my <em>credit</em> report. \n\n11. <em>payment</em> information is missing from this <em>account</em>/<em>payment</em> information incorrect/<em>payments</em> not reported/missing <em>payments</em>/gaps in <em>payment</em> history DEPT OF EDUCATIONXXXX <em>Account</em> Number : XXXX Please remove this inaccurate information from my <em>credit</em> report. \n\n12."],"product":["<em>Credit</em> reporting, <em>credit</em> repair services, or other personal consumer reports"],"issue":["Problem with a <em>credit</em> reporting company's investigation into an existing problem"],"sub_product":["<em>Credit</em> reporting"]},"sort":[4.6782174,"6051774"]},{"_index":"complaint-public-v1","_id":"3811652","_score":4.66727,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"All payments made to the company are reported incorrectly as Auto Payment Draft -Not the payment method I used. Payments I made to the company were not respected. The credit card company closed my account without notice because their system has not reported my payment history correctly. It may be cv-19. I would like the account corrected and the restore my credit history. I have receipts of payments made that prove my Good Payment history. The credit card company drags my payments down to a Auto draft payment then months later shows the payment method I used was not a Auto draft  payment but leaves a non-payment charge on my account untill the account is closed.","date_sent_to_company":"2020-08-24T16:20:33.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"756XX","tags":null,"has_narrative":true,"complaint_id":"3811652","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2020-08-24T16:20:29.000Z","state":"TX","company_public_response":null,"sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["The <em>credit</em> card company drags my <em>payments</em> down to a Auto draft <em>payment</em> then months later shows the <em>payment</em> method I used was not a Auto draft  <em>payment</em> but leaves a non-<em>payment</em> charge on my <em>account</em> untill the <em>account</em> is closed."],"product":["<em>Credit</em> reporting, <em>credit</em> repair services, or other personal consumer reports"],"sub_product":["<em>Credit</em> reporting"],"sub_issue":["<em>Account</em> status incorrect"]},"sort":[4.66727,"3811652"]},{"_index":"complaint-public-v1","_id":"3811647","_score":4.66727,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"All payments made to the company are reported incorrectly as Auto Payment Draft -Not the payment method I used. Payments I made to the company were not respected. The credit card company closed my account without notice because their system has not reported my payment history correctly. It may be cv-19. I would like the account  corrected and the restore my credit history. I have receipts of payments made that prove my Good Payment history. The credit card company drags my payments down to a Auto draft payment then months later shows the payment method I used was not a Auto draft payment but leaves a non-payment charge on my account untill the account is closed.","date_sent_to_company":"2020-08-24T16:20:33.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"756XX","tags":null,"has_narrative":true,"complaint_id":"3811647","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2020-08-24T16:20:29.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["The <em>credit</em> card company drags my <em>payments</em> down to a Auto draft <em>payment</em> then months later shows the <em>payment</em> method I used was not a Auto draft <em>payment</em> but leaves a non-<em>payment</em> charge on my <em>account</em> untill the <em>account</em> is closed."],"product":["<em>Credit</em> reporting, <em>credit</em> repair services, or other personal consumer reports"],"sub_product":["<em>Credit</em> reporting"],"sub_issue":["<em>Account</em> status incorrect"]},"sort":[4.66727,"3811647"]},{"_index":"complaint-public-v1","_id":"2705753","_score":4.6650596,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"My credit card company arbitrarily duplicated many of the monthly payments I made on my account but has failed to reflect any of the extra payments that were made on my account and continue to not show these credits to my account for all of these extra payments. It is nearly 2 years worth of extra payments and almost every month. A total of over {$6000.00} dollars of payments they continue to fail to reflect on my account. I have documentation of all payments taken from my bank account and I even have copies of all payments using the credit card companys online history. Even with al of this, they still have failed to issue the credits for all of the payments that were made and reflect them on my credit card account.","date_sent_to_company":"2017-10-30T14:13:31.000Z","issue":"Problem when making payments","sub_product":"General-purpose credit card or charge card","zip_code":"75032","tags":null,"has_narrative":true,"complaint_id":"2705753","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BARCLAYS BANK DELAWARE","date_received":"2017-10-18T17:55:33.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem during payment process"},"highlight":{"complaint_what_happened":["I have documentation of all <em>payments</em> taken from my bank <em>account</em> and I even have copies of all <em>payments</em> using the <em>credit</em> card companys online history. Even with al of this, they still have failed to issue the <em>credits</em> for all of the <em>payments</em> that were made and reflect them on my <em>credit</em> card <em>account</em>."],"product":["<em>Credit</em> card or prepaid card"],"sub_product":["General-purpose <em>credit</em> card or charge card"],"sub_issue":["Problem during <em>payment</em> process"]},"sort":[4.6650596,"2705753"]},{"_index":"complaint-public-v1","_id":"13510554","_score":4.662625,"_source":{"product":"Debt collection","complaint_what_happened":"I had XXXX accounts with XXXX XXXX XXXX. I called them to settle the accounts and we came to an agreement. They stated that if I made a XXXX time payment for said amount the account would settled in full and they would notify the credit bureau to remove it off my credit report. I settled XXXX accounts with a XXXX time payment and set the other account up on a payment arrangement. The account with the payment arrangement would be made in XXXX payments, they stated. I received a letter in the mail showing the accounts not paid in full, rather payments made and stating I owe a remaining balance. The account that was set up on a payment arrangement actually shows XXXX payments. Which is XXXX more payment I did not agree to. I also looked on my credit report and XXXX accounts are showing past due balances when they should show settled and closed. The amounts due are what they supposed waived in the settlement. The account set up on a payment arrangement is not even reflecting the first payment I had made. This is NOT what I agreed to. I agreed to a XXXX time payment on XXXX accounts to settle them, and to show as paid and closed on my credit report. I agreed to make XXXX payments on another account, not XXXX!","date_sent_to_company":"2025-05-14T03:15:30.000Z","issue":"False statements or representation","sub_product":"Credit card debt","zip_code":"99163","tags":null,"has_narrative":true,"complaint_id":"13510554","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2025-05-14T03:14:59.000Z","state":"WA","company_public_response":null,"sub_issue":"Attempted to collect wrong amount"},"highlight":{"complaint_what_happened":["I had XXXX <em>accounts</em> with XXXX XXXX XXXX. I called them to settle the <em>accounts</em> and we came to an agreement. They stated that if I made a XXXX time <em>payment</em> for said amount the <em>account</em> would settled in full and they would notify the <em>credit</em> bureau to remove it off my <em>credit</em> report. I settled XXXX <em>accounts</em> with a XXXX time <em>payment</em> and set the other <em>account</em> up on a <em>payment</em> arrangement. The <em>account</em> with the <em>payment</em> arrangement would be made in XXXX <em>payments</em>, they stated."],"sub_product":["<em>Credit</em> card debt"]},"sort":[4.662625,"13510554"]},{"_index":"complaint-public-v1","_id":"13502823","_score":4.6538095,"_source":{"product":"Debt collection","complaint_what_happened":"I had 3 accounts with Portfolio Recovery Associates. I called them to settle the accounts and we came to an agreement. They stated that if I made a 1 time payment for said amount the account would settled in full and they would notify the credit bureau to remove it off my credit report. I settled 2 accounts with a 1 time payment and set the other account up on a payment arrangement. The account with the payment arrangement would be made in 3 payments, they stated. I received a letter in the mail showing the accounts not paid in full, rather payments made and stating I owe a remaining balance. The account that was set up on a payment arrangement actually shows 4 payments. Which is 1 more payment I did not agree to. I also looked on my credit report and 2 accounts are showing past due balances when they should show settled and closed. The amounts due are what they supposed waived in the settlement. The account set up on a payment arrangement is not even reflecting the first payment I had made. This is NOT what I agreed to. I agreed to a one time payment on 2 accounts to settle them, and to show as paid and closed on my credit report. I agreed to make 3 payments on another account, not 4!","date_sent_to_company":"2025-05-14T03:15:21.000Z","issue":"False statements or representation","sub_product":"Credit card debt","zip_code":"99163","tags":null,"has_narrative":true,"complaint_id":"13502823","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Portfolio Recovery Associates, LLC","date_received":"2025-05-14T02:55:44.000Z","state":"WA","company_public_response":null,"sub_issue":"Attempted to collect wrong amount"},"highlight":{"complaint_what_happened":["I had 3 <em>accounts</em> with Portfolio Recovery Associates. I called them to settle the <em>accounts</em> and we came to an agreement. They stated that if I made a 1 time <em>payment</em> for said amount the <em>account</em> would settled in full and they would notify the <em>credit</em> bureau to remove it off my <em>credit</em> report. I settled 2 <em>accounts</em> with a 1 time <em>payment</em> and set the other <em>account</em> up on a <em>payment</em> arrangement. The <em>account</em> with the <em>payment</em> arrangement would be made in 3 <em>payments</em>, they stated."],"sub_product":["<em>Credit</em> card debt"]},"sort":[4.6538095,"13502823"]},{"_index":"complaint-public-v1","_id":"3493354","_score":4.6486654,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"Date Reported XX/XX/XXXX Payment Status 120 Days Late Amount Past Due {$170.00} Account Details Bureau Name CAPITAL ONE BANK USA NA Account Type Credit Card Responsibility Individual Age Of Account 1 Years, 1 Months Credit Limit {$300.00} Credit Used 135 % Highest Balance {$420.00} Payment Details Amount Past Due {$170.00} Date of Last Payment XXXX XXXX XXXX Monthly Payment {$25.00} Payment Frequency Not Reported On Time Payments 50 % Status Date Reported XX/XX/XXXX Payment Status Collection/Chargeoff Account Status Derogatory Amount Past Due Not Reported Account Details Bureau Name XXXX XXXX XXXX Original Lender 11 XXXX Account Type Not Reported Responsibility Individual Age Of Account 5 Years, 9 Months Credit Limit Not Reported Highest Balance {$1500.00} Payment Details Amount Past Due Not Reported Date of Last Payment Not Reported Monthly Payment Not Provided Payment Frequency Not Reported Status Date Reported XX/XX/XXXX Payment Status Collection/Chargeoff Account Status Derogatory Amount Past Due Not Reported Account Details Bureau Name XXXX XXXX Original Lender 10 XXXX Account Type Not Reported Responsibility Individual Credit Limit Not Reported Highest Balance {$350.00} Payment Details Amount Past Due Not Reported Date of Last Payment Not Reported Monthly Payment Not Provided Payment Frequency Not Reported","date_sent_to_company":"2020-01-11T12:55:47.000Z","issue":"Improper use of your report","sub_product":"General-purpose credit card or charge card","zip_code":"19144","tags":null,"has_narrative":true,"complaint_id":"3493354","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2020-01-11T12:39:56.000Z","state":"PA","company_public_response":null,"sub_issue":"Credit inquiries on your report that you don't recognize"},"highlight":{"complaint_what_happened":["Date Reported XX/XX/XXXX <em>Payment</em> Status 120 Days Late Amount Past Due {$170.00} <em>Account</em> Details Bureau Name CAPITAL ONE BANK USA NA <em>Account</em> Type <em>Credit</em> Card Responsibility Individual Age Of <em>Account</em> 1 Years, 1 Months <em>Credit</em> Limit {$300.00} <em>Credit</em> Used 135 % Highest Balance {$420.00} <em>Payment</em> Details Amount Past Due {$170.00} Date of Last <em>Payment</em> XXXX XXXX XXXX Monthly <em>Payment</em> {$25.00} <em>Payment</em> Frequency Not Reported On Time <em>Payments</em> 50 % Status Date Reported XX/XX/XXXX <em>Payment</em> Status Collection/Chargeoff"],"product":["<em>Credit</em> card or prepaid card"],"sub_product":["General-purpose <em>credit</em> card or charge card"],"sub_issue":["<em>Credit</em> inquiries on your report that you don't recognize"]},"sort":[4.6486654,"3493354"]},{"_index":"complaint-public-v1","_id":"3679874","_score":4.6391854,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I have 17 open accounts with XXXX XXXX that were placed in forbearance as part of the Cares Act back in XXXX of XXXX. Over the course of the past two months my credit scores have plummeted ( in excess of 50 points ) as the information reported to the credit bureaus has been inaccurate - resulting in me no longer qualifying for a mortgage I was pursuing. I have made numerous calls to XXXX in an attempt to get this corrected. During one call I was advised it was a credit bureau issue and to file disputes with all three agencies, which I did and they're still under investigation. During another call I wasn't getting any resolution through the XXXX agent and requested a supervisor. The supervisor advised me of an option to submit a credit dispute directly through XXXX, which has to be done through the mail. During the most recent call with XXXX, the agent began laughing as I was asking a question relative to the latest information being reported by XXXX to the credit bureaus. Below, is a breakdown of the discrepancies from each credit report obtained from Equifax, XXXX, and XXXX  ( PDF also included showing examples ) : XX/XX/XXXX Equifax - Account Status - Closed, Payment Status - Pays Account As Agreed, Comments - Payment Deferred, Payment History - No XXXX Payment History Reported XXXX  - Account Status - Open, Payment Status -Pays As Agreed, Payment History - No Payment History Reported for XXXX XXXX  XXXX Account Status - Open, Payment Status - Current, Was 180 Days Past Due, Comments - Payment Deferred & Account in Forbearance, Payment History - XXXX Payment History Reported XX/XX/XXXX Equifax XXXX Account Status - Closed, Payment Status - Pays Account as Agreed, Comment - Payment Deferred, Payment History - No XXXX Payment History XXXX  XXXX Account Status - Closed, Payment Status -Paid As Agreed, Comment - Payment Deferred, Payment History - No Payment History Reported for XXXX XXXX  - Account Status - Closed, Payment Status - Current, Was 180 Days Past Due, Comment - Payment Deferred, Payment History - XXXX Payment History Reported XX/XX/XXXX Equifax - Account Status - Closed, Payment History - Pays Account As Agreed, Comment - Payment Deferred, Payment History - No XXXX/ XXXX Payment History Reported XXXX  - Account Statue - Closed, Payment Status - Paid As Agreed, Comment - Payment Deferred, Payment History - No Payment History Reported for XXXX, XXXX or XXXX XXXX  - Account Status - Open, Payment Status - Current- Was 180 Days Past Due, Payment History - XXXX and XXXX Payment History Reported XX/XX/XXXX Equifax - Account Status XXXX Open, Payment Status - Pays As Agreed, Payment History - XXXX Payment History Reported, No Payment History For XXXX XXXX  - Account Status XXXX Open, Payment Status - Pays As Agreed, Payment History - XXXX Payment History Reported, No Payment History For XXXX XXXX  - Account Status XXXX Open, Payment Status - Current- Was 180 Days Past Due, Payment History - XXXX and XXXX Payment History Reported","date_sent_to_company":"2020-06-02T20:38:54.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"46304","tags":null,"has_narrative":true,"complaint_id":"3679874","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2020-06-02T20:38:49.000Z","state":"IN","company_public_response":null,"sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["Below, is a breakdown of the discrepancies from each <em>credit</em> report obtained from Equifax, XXXX, and XXXX  ( PDF also included showing examples ) : XX/XX/XXXX Equifax - <em>Account</em> Status - Closed, <em>Payment</em> Status - Pays <em>Account</em> As Agreed, Comments - <em>Payment</em> Deferred, <em>Payment</em> History - No XXXX <em>Payment</em> History Reported XXXX  - <em>Account</em> Status - Open, <em>Payment</em> Status -Pays As Agreed, <em>Payment</em> History - No <em>Payment</em> History Reported for XXXX XXXX  XXXX <em>Account</em> Status - Open, <em>Payment</em> Status - Current, Was 180 Days"],"product":["<em>Credit</em> reporting, <em>credit</em> repair services, or other personal consumer reports"],"sub_product":["<em>Credit</em> reporting"],"sub_issue":["<em>Account</em> status incorrect"]},"sort":[4.6391854,"3679874"]},{"_index":"complaint-public-v1","_id":"3679856","_score":4.6391854,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I have 17 open accounts with XXXX XXXX that were placed in forbearance as part of the Cares Act back in XXXX of XXXX. Over the course of the past two months my credit scores have plummeted ( in excess of 50 points ) as the information reported to the credit bureaus has been inaccurate - resulting in me no longer qualifying for a mortgage I was pursuing. I have made numerous calls to XXXX in an attempt to get this corrected. During one call I was advised it was a credit bureau issue and to file disputes with all three agencies, which I did and they're still under investigation. During another call I wasn't getting any resolution through the XXXX agent and requested a supervisor. The supervisor advised me of an option to submit a credit dispute directly through XXXX, which has to be done through the mail. During the most recent call with XXXX, the agent began laughing as I was asking a question relative to the latest information being reported by XXXX to the credit bureaus. Below, is a breakdown of the discrepancies from each credit report obtained from XXXX, XXXX, and Experian ( PDF also included showing examples ) : XX/XX/XXXX XXXX  - Account Status - Closed, Payment Status - Pays Account As Agreed, Comments - Payment Deferred, Payment History - No XXXX Payment History Reported XXXX  - Account Status - Open, Payment Status -Pays As Agreed, Payment History - No Payment History Reported for XXXX Experian XXXX Account Status - Open, Payment Status - Current, Was 180 Days Past Due, Comments - Payment Deferred & Account in Forbearance, Payment History - XXXX Payment History Reported XX/XX/XXXX XXXX  XXXX Account Status - Closed, Payment Status - Pays Account as Agreed, Comment - Payment Deferred, Payment History - No XXXX Payment History XXXX  XXXX Account Status - Closed, Payment Status -Paid As Agreed, Comment - Payment Deferred, Payment History - No Payment History Reported for XXXX Experian - Account Status - Closed, Payment Status - Current, Was 180 Days Past Due, Comment - Payment Deferred, Payment History - XXXX Payment History Reported XX/XX/XXXX XXXX  - Account Status - Closed, Payment History - Pays Account As Agreed, Comment - Payment Deferred, Payment History - No XXXX/ XXXX Payment History Reported Transunion - Account XXXX - Closed, Payment Status - Paid As Agreed, Comment - Payment Deferred, Payment History - No Payment History Reported for XXXX, XXXX or XXXX Experian - Account Status - Open, Payment Status - Current- Was 180 Days Past Due, Payment History - XXXX and XXXX Payment History Reported XX/XX/XXXX XXXX  - Account Status XXXX Open, Payment Status - Pays As Agreed, Payment History - XXXX Payment History Reported, No Payment History For XXXX XXXX  - Account Status XXXX Open, Payment Status - Pays As Agreed, Payment History - XXXX Payment History Reported, No Payment History For XXXX Experian - Account Status XXXX Open, Payment Status - Current- Was 180 Days Past Due, Payment History - XXXX and XXXX Payment History Reported","date_sent_to_company":"2020-06-02T20:38:54.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"46304","tags":null,"has_narrative":true,"complaint_id":"3679856","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2020-06-02T20:38:49.000Z","state":"IN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["Below, is a breakdown of the discrepancies from each <em>credit</em> report obtained from XXXX, XXXX, and Experian ( PDF also included showing examples ) : XX/XX/XXXX XXXX  - <em>Account</em> Status - Closed, <em>Payment</em> Status - Pays <em>Account</em> As Agreed, Comments - <em>Payment</em> Deferred, <em>Payment</em> History - No XXXX <em>Payment</em> History Reported XXXX  - <em>Account</em> Status - Open, <em>Payment</em> Status -Pays As Agreed, <em>Payment</em> History - No <em>Payment</em> History Reported for XXXX Experian XXXX <em>Account</em> Status - Open, <em>Payment</em> Status - Current, Was 180"],"product":["<em>Credit</em> reporting, <em>credit</em> repair services, or other personal consumer reports"],"sub_product":["<em>Credit</em> reporting"],"sub_issue":["<em>Account</em> status incorrect"]},"sort":[4.6391854,"3679856"]},{"_index":"complaint-public-v1","_id":"3679876","_score":4.6371093,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I have 17 open accounts with XXXX XXXX that were placed in forbearance as part of the Cares Act back in XXXX of XXXX. Over the course of the past two months my credit scores have plummeted ( in excess of 50 points ) as the information reported to the credit bureaus has been inaccurate - resulting in me no longer qualifying for a mortgage I was pursuing. I have made numerous calls to XXXX in an attempt to get this corrected. During one call I was advised it was a credit bureau issue and to file disputes with all three agencies, which I did and they're still under investigation. During another call I wasn't getting any resolution through the XXXX agent and requested a supervisor. The supervisor advised me of an option to submit a credit dispute directly through XXXX, which has to be done through the mail. During the most recent call with XXXX, the agent began laughing as I was asking a question relative to the latest information being reported by XXXX to the credit bureaus. Below, is a breakdown of the discrepancies from each credit report obtained from XXXX, TransUnion, and XXXX  ( PDF also included showing examples ) : XX/XX/XXXX XXXX  - Account Status - Closed, Payment Status - Pays Account As Agreed, Comments - Payment Deferred, Payment History - No XXXX Payment History Reported Transunion - Account Status - Open, Payment Status -Pays As Agreed, Payment History - No Payment History Reported for XXXX XXXX  XXXX Account Status - Open, Payment Status - Current, Was 180 Days Past Due, Comments - Payment Deferred & Account in Forbearance, Payment History - XXXX Payment History Reported XX/XX/XXXX XXXX  XXXX Account Status - Closed, Payment Status - Pays Account as Agreed, Comment - Payment Deferred, Payment History - No XXXX Payment History Transunion XXXX Account Status - Closed, Payment Status -Paid As Agreed, Comment - Payment Deferred, Payment History - No Payment History Reported for XXXX XXXX  - Account Status - Closed, Payment Status - Current, Was 180 Days Past Due, Comment - Payment Deferred, Payment History - XXXX Payment History Reported XX/XX/XXXX XXXX  - Account Status - Closed, Payment History - Pays Account As Agreed, Comment - Payment Deferred, Payment History - No XXXX/ XXXX Payment History Reported Transunion - Account Statue - Closed, Payment Status - Paid As Agreed, Comment - Payment Deferred, Payment History - No Payment History Reported for XXXX, XXXX or XXXX XXXX  - Account Status - Open, Payment Status - Current- Was 180 Days Past Due, Payment History - XXXX and XXXX Payment History Reported XX/XX/XXXX XXXX  - Account Status XXXX Open, Payment Status - Pays As Agreed, Payment History - XXXX Payment History Reported, No Payment History For XXXX Transunion - Account Status XXXX Open, Payment Status - Pays As Agreed, Payment History - XXXX Payment History Reported, No Payment History For XXXX XXXX  - Account Status XXXX Open, Payment Status - Current- Was 180 Days Past Due, Payment History - XXXX and XXXX Payment History Reported","date_sent_to_company":"2020-06-02T20:38:54.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"46304","tags":null,"has_narrative":true,"complaint_id":"3679876","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2020-06-02T20:38:49.000Z","state":"IN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["Below, is a breakdown of the discrepancies from each <em>credit</em> report obtained from XXXX, TransUnion, and XXXX  ( PDF also included showing examples ) : XX/XX/XXXX XXXX  - <em>Account</em> Status - Closed, <em>Payment</em> Status - Pays <em>Account</em> As Agreed, Comments - <em>Payment</em> Deferred, <em>Payment</em> History - No XXXX <em>Payment</em> History Reported Transunion - <em>Account</em> Status - Open, <em>Payment</em> Status -Pays As Agreed, <em>Payment</em> History - No <em>Payment</em> History Reported for XXXX XXXX  XXXX <em>Account</em> Status - Open, <em>Payment</em> Status - Current, Was"],"product":["<em>Credit</em> reporting, <em>credit</em> repair services, or other personal consumer reports"],"sub_product":["<em>Credit</em> reporting"],"sub_issue":["<em>Account</em> status incorrect"]},"sort":[4.6371093,"3679876"]},{"_index":"complaint-public-v1","_id":"11693756","_score":4.635958,"_source":{"product":"Credit card","complaint_what_happened":"At the beginning of XXXX we wanted to pay off our Capital One credit card. \nWe made a handful of large payments and a few smaller payments. \nXXXX large payment and XXXX smaller payments processed fine and cleared. XXXX large payment was returned. No record of a return or attempted payment from my back account. I was told by the Capital One credit card it was returned because of abnormal payment habits. I was charged interest on the account because that payment was returned. Days later I attempted another payment and it processed just fine from the same bank account to the Capital One credit card. \nAfter that payment processed fine I went ahead to pay off the card. I wasnt aware that my bank account information had been deleted from the app. The Capital One credit card deleted the bank account. So the payment defaulted to another card for payment. That did NOT have the funds to make such a large payment. I never would have selected that card to pay. \nSo. That payment was returned. \nThen my account was locked down and closed. No warning that this was happening. No communication stating that a returned payment would result in account closure. All of these return payments were completely out of my control. \nWhen I contacted my bank today I was made aware that my routing number had changed. My bank could not explain why some payments processed fine from Capital One and others were returned with no record on their end. Not one time during any phone call with the Capital One credit card customer service ( there were many ) did they tell me the payments were returned because of bank account error. As some of the payments went through FINE! Then randomly the payments that would pay off the credit card, suddenly were returned. \nContacted the Capital One credit card today and not only is my account closed but I have forfeited all of my EARNED rewards. I have lost over {$450.00} all because I was trying to pay the Capital One credit card off! \nI feel like these payments were returned purposely to charge me interest. Over {$140.00} in interest after that payment was returned. Then deleting my bank resulted in another returned payment. Which resulted in a closed account. We have never missed a payment. Have never had any account problems prior to trying to pay off the Capital One credit card this month. \nSo if they do this to XXXX accounts thats {$45000.00} they make with no strings attached. This has got to be investigated.","date_sent_to_company":"2025-01-23T18:38:15.000Z","issue":"Problem when making payments","sub_product":"General-purpose credit card or charge card","zip_code":"84015","tags":null,"has_narrative":true,"complaint_id":"11693756","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2025-01-23T18:11:26.000Z","state":"UT","company_public_response":null,"sub_issue":"Problem during payment process"},"highlight":{"complaint_what_happened":["At the beginning of XXXX we wanted to pay off our Capital One <em>credit</em> card. \nWe made a handful of large <em>payments</em> and a few smaller <em>payments</em>. \nXXXX large <em>payment</em> and XXXX smaller <em>payments</em> processed fine and cleared. XXXX large <em>payment</em> was returned. No record of a return or attempted <em>payment</em> from my back <em>account</em>. I was told by the Capital One <em>credit</em> card it was returned because of abnormal <em>payment</em> habits. I was charged interest on the <em>account</em> because that <em>payment</em> was returned."],"product":["<em>Credit</em> card"],"sub_product":["General-purpose <em>credit</em> card or charge card"],"sub_issue":["Problem during <em>payment</em> process"]},"sort":[4.635958,"11693756"]},{"_index":"complaint-public-v1","_id":"11223439","_score":4.631008,"_source":{"product":"Credit card","complaint_what_happened":"I have several credit accounts with Affirm. I sent in my payment for XXXX on XXXX. I sent payments to several of my accounts. They credited my payment for the account that is the problem to one of my other accounts. I contacted them to have them fix this and they told me they couldn't do anything about it and that it was my fault they credited it to the wrong account. Later in XXXX i attempted to make the payment to bring it current and the payment was returned to my bank stating the account was closed. I tried again in XXXX to pay for both XXXX and XXXX payment and once again they were returned stating the account is closed. how am i suppose to pay if they wont accept payment. My XXXX payment went through and the first payment to it in XXXX went through. They have reported this to the XXXX.","date_sent_to_company":"2024-12-19T21:46:11.000Z","issue":"Problem when making payments","sub_product":"Store credit card","zip_code":"84005","tags":null,"has_narrative":true,"complaint_id":"11223439","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Affirm Holdings, Inc","date_received":"2024-12-19T21:20:53.000Z","state":"UT","company_public_response":null,"sub_issue":"Problem during payment process"},"highlight":{"complaint_what_happened":["I have several <em>credit</em> <em>accounts</em> with Affirm. I sent in my <em>payment</em> for XXXX on XXXX. I sent <em>payments</em> to several of my <em>accounts</em>. They <em>credited</em> my <em>payment</em> for the <em>account</em> that is the problem to one of my other <em>accounts</em>. I contacted them to have them fix this and they told me they couldn't do anything about it and that it was my fault they <em>credited</em> it to the wrong <em>account</em>."],"product":["<em>Credit</em> card"],"sub_product":["Store <em>credit</em> card"],"sub_issue":["Problem during <em>payment</em> process"]},"sort":[4.631008,"11223439"]},{"_index":"complaint-public-v1","_id":"7094909","_score":4.630522,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"BILLING ERROR! I am concerned that the payments I have made to the company are not applied properly. I made a payment from my navy federal card. The ACH PAYMENT for {$10000.00} was RECEIVED on XX/XX/2023 and posted to my credit card. After five days I checked my account and saw the balance was extremely high. I saw the payment that was made and cleared on my credit card back on the account \" PAYMENT REVERSAL WITH BACKDATE '' After five days. I contacted navy federal and they told me they could not find an account that I made the payment with. Navy Federal never credit your credit card account until they receive payment from your bank account and then they will post the credit to your account. Attached is the Navy Federal Statement showing they received the ACH payment from my bank account. This response is not a refusal to pay, this is our conditional acceptance proof of REVERSAL PAYMENT. Navy Federal refused to resolve the problem. I would like Navy Federal to correct the billing error and credit back my credit card for the {$10000.00} I paid on XX/XX/2023. Furthermore, report payment to the three credit bureau with the corrected amount!","date_sent_to_company":"2023-06-09T23:06:53.000Z","issue":"Fees or interest","sub_product":"General-purpose credit card or charge card","zip_code":"33579","tags":null,"has_narrative":true,"complaint_id":"7094909","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"NAVY FEDERAL CREDIT UNION","date_received":"2023-06-09T22:59:31.000Z","state":"FL","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Problem with fees"},"highlight":{"complaint_what_happened":["I contacted navy federal and they told me they could not find an <em>account</em> that I made the <em>payment</em> with. Navy Federal never <em>credit</em> your <em>credit</em> card <em>account</em> until they receive <em>payment</em> from your bank <em>account</em> and then they will post the <em>credit</em> to your <em>account</em>. Attached is the Navy Federal Statement showing they received the ACH <em>payment</em> from my bank <em>account</em>. This response is not a refusal to pay, this is our conditional acceptance proof of REVERSAL <em>PAYMENT</em>."],"product":["<em>Credit</em> card or prepaid card"],"company":["NAVY FEDERAL <em>CREDIT</em> UNION"],"sub_product":["General-purpose <em>credit</em> card or charge card"]},"sort":[4.630522,"7094909"]},{"_index":"complaint-public-v1","_id":"13659033","_score":4.6295214,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"To whom it may concern, Im submitting this complaint regarding experience failure to properly investigate disputes. I have found concern in accurate information on my credit report, despite providing evidence to support my claims, XXXX has not taken any necessary steps to conduct a proper investigation which violates my rights as a consumer, under the fair credit, reporting act. \nThe accurate accounting questions are as follows : In accurate name XXXX nm account number XXXX payment history and incorrect payment reporting incorrect date of first delinquency XXXX XXXX account number XXXX payment history, incorrect, reporting incorrect mess payment incorrect date of closing, incorrect date of last activity XXXXXXXX XXXX account number XXXX date of close incorrect last payment incorrect payment receive date incorrect first delinquency incorrect date open. Does it match with the payment history incomplete payment history. \n\nXXXX XXXX account number XXXX reporting XXXX account reporting late payment XXXX XXXX card account ending in XXXX XXXX complete credit reporting in accurate payment history and complete account number in accurate date of last activity an accurate date of last update in accurate date open doesnt match with the payment. History in the in accurate last payment in accurate date closed is reporting as a late payment. \n\nXXXX  XXXX account number XXXX payment, history, inaccurate payment reporting inaccurate credit limit in accurate date close this reporting as a late payment in accurate late payments in accurate last payment amount received in accurate payment received date XXXX fXXXX account number XXXxxxx/inaccurate credit limit in accurate date close this reporting is late payment in accurate last payment amount inaccurate payment receive date in accurate date of first delinquency inaccurate date open. It doesnt match the payment history inaccurate date of less activity in complete account number XXXX complete payment history in accurate payment reporting. \n\nXXXX XXXX account number for XXXX payment reporting incomplete payment history, incomplete account number a complete data, less activity in accurate date of last update in accurate data. First delinquency. \n\nXXXX XXXX XXXX XXXX account number XXXX accurate payment reporting incomplete payment history and complete account number in accurate data. Bless activity in accurate data place update in accurate date open. Does not match with the payment history in accurate payment received date in accurate last payment amount inaccurate date close this reporting asleep pavement in accurate credit limit in accurate late payments. \n\nXXXX XXXX XXXX XXXX in accurate credit limit in accurate date closed is reporting is late payment is accurate last payment amount in accurate payment amount received date inaccurate date of first delinquency in accurate date of last update inaccurate date of less activity, inaccurate late payments XXXX XXXX XXXX XXXX account number XXXX late payments, inaccurate payment reporting incomplete payment, history, incomplete account number in accurate data place activity in accurate date of last update date in accurate date of first delinquency in accurate payment receive date in accurate last payment amount XXXX XXXX XXXX XXXX history in accurate late payments in accurate payment reporting an accurate date closed in accurate credit limit in accurate date of first delinquency in accurate date of last update date inaccurate date of last activity I have submitted disputes for these accounts and provided documentation to prove the information is either in accurate or verifiable. However, experience has either failed to verify the information properly or has responded with generic verify statements, without explaining the investigation process or corrected the error 's. \n\nThe failure to conduct a reasonable investigation has cause harm to my XXXX XXXX if I met, you will be in affect my ability to get approved for credit loans, house, etc. \n\nIm requesting the following actions from Experian through the CFPB 1 contact the proper internal investigation into the council of this beauty 2 provide me with a detailed explanation of the steps to take me to verify or quit the information 3 remove any inaccurate or unverifiable information for my credit report immediately. \n\nI am attaching all relevant documents, including dispute latest experience, responses in support evidence to this complaint for your review Thank you XXXX XXXX","date_sent_to_company":"2025-05-22T15:39:37.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"33169","tags":null,"has_narrative":true,"complaint_id":"13659033","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-05-22T15:39:13.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["XXXX  XXXX <em>account</em> number XXXX <em>payment</em>, history, inaccurate <em>payment</em> reporting inaccurate <em>credit</em> limit in accurate date close this reporting as a late <em>payment</em> in accurate late <em>payments</em> in accurate last <em>payment</em> amount received in accurate <em>payment</em> received date XXXX fXXXX <em>account</em> number XXXxxxx/inaccurate <em>credit</em> limit in accurate date close this reporting is late <em>payment</em> in accurate last <em>payment</em> amount inaccurate <em>payment</em> receive date in accurate date of first delinquency inaccurate date open."],"product":["<em>Credit</em> reporting or other personal consumer reports"],"sub_product":["<em>Credit</em> reporting"]},"sort":[4.6295214,"13659033"]},{"_index":"complaint-public-v1","_id":"13659040","_score":4.628876,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"To whom it may concern, Im submitting this complaint regarding experience failure to properly investigate disputes. I have found concern in accurate information on my credit report, despite providing evidence to support my claims, XXXX has not taken any necessary steps to conduct a proper investigation which violates my rights as a consumer, under the fair credit, reporting act. \nThe accurate accounting questions are as follows : In accurate name XXXX nm account number XXXX payment history and incorrect payment reporting incorrect date of first delinquency XXXX XXXX account number XXXX payment history, incorrect, reporting incorrect mess payment incorrect date of closing, incorrect date of last activity XXXXXXXX XXXX account number XXXX date of close incorrect last payment incorrect payment receive date incorrect first delinquency incorrect date open. Does it match with the payment history incomplete payment history. \n\nXXXX XXXX account number XXXX reporting XXXX account reporting late payment XXXX XXXX card account ending in XXXX XXXX complete credit reporting in accurate payment history and complete account number in accurate date of last activity an accurate date of last update in accurate date open doesnt match with the payment. History in the in accurate last payment in accurate date closed is reporting as a late payment. \n\nXXXX  XXXX account number XXXX payment, history, inaccurate payment reporting inaccurate credit limit in accurate date close this reporting as a late payment in accurate late payments in accurate last payment amount received in accurate payment received date XXXX fXXXX account number XXXxxxx/inaccurate credit limit in accurate date close this reporting is late payment in accurate last payment amount inaccurate payment receive date in accurate date of first delinquency inaccurate date open. It doesnt match the payment history inaccurate date of less activity in complete account number XXXX complete payment history in accurate payment reporting. \n\nXXXX XXXX account number for XXXX payment reporting incomplete payment history, incomplete account number a complete data, less activity in accurate date of last update in accurate data. First delinquency. \n\nXXXX XXXX XXXX XXXX account number XXXX accurate payment reporting incomplete payment history and complete account number in accurate data. Bless activity in accurate data place update in accurate date open. Does not match with the payment history in accurate payment received date in accurate last payment amount inaccurate date close this reporting asleep pavement in accurate credit limit in accurate late payments. \n\nXXXX XXXX XXXX XXXX in accurate credit limit in accurate date closed is reporting is late payment is accurate last payment amount in accurate payment amount received date inaccurate date of first delinquency in accurate date of last update inaccurate date of less activity, inaccurate late payments XXXX XXXX XXXX XXXX account number XXXX late payments, inaccurate payment reporting incomplete payment, history, incomplete account number in accurate data place activity in accurate date of last update date in accurate date of first delinquency in accurate payment receive date in accurate last payment amount XXXX XXXX XXXX XXXX history in accurate late payments in accurate payment reporting an accurate date closed in accurate credit limit in accurate date of first delinquency in accurate date of last update date inaccurate date of last activity I have submitted disputes for these accounts and provided documentation to prove the information is either in accurate or verifiable. However, experience has either failed to verify the information properly or has responded with generic verify statements, without explaining the investigation process or corrected the error 's. \n\nThe failure to conduct a reasonable investigation has cause harm to my XXXX XXXX if I met, you will be in affect my ability to get approved for credit loans, house, etc. \n\nIm requesting the following actions from Experian through the CFPB 1 contact the proper internal investigation into the council of this beauty 2 provide me with a detailed explanation of the steps to take me to verify or quit the information 3 remove any inaccurate or unverifiable information for my credit report immediately. \n\nI am attaching all relevant documents, including dispute latest experience, responses in support evidence to this complaint for your review Thank you XXXX XXXX","date_sent_to_company":"2025-05-22T15:39:43.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"33169","tags":null,"has_narrative":true,"complaint_id":"13659040","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-05-22T14:41:35.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["XXXX  XXXX <em>account</em> number XXXX <em>payment</em>, history, inaccurate <em>payment</em> reporting inaccurate <em>credit</em> limit in accurate date close this reporting as a late <em>payment</em> in accurate late <em>payments</em> in accurate last <em>payment</em> amount received in accurate <em>payment</em> received date XXXX fXXXX <em>account</em> number XXXxxxx/inaccurate <em>credit</em> limit in accurate date close this reporting is late <em>payment</em> in accurate last <em>payment</em> amount inaccurate <em>payment</em> receive date in accurate date of first delinquency inaccurate date open."],"product":["<em>Credit</em> reporting or other personal consumer reports"],"sub_product":["<em>Credit</em> reporting"]},"sort":[4.628876,"13659040"]},{"_index":"complaint-public-v1","_id":"13659032","_score":4.628876,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"To whom it may concern, Im submitting this complaint regarding experience failure to properly investigate disputes. I have found concern in accurate information on my credit report, despite providing evidence to support my claims, XXXX has not taken any necessary steps to conduct a proper investigation which violates my rights as a consumer, under the fair credit, reporting act. \nThe accurate accounting questions are as follows : In accurate name XXXX nm account number XXXX payment history and incorrect payment reporting incorrect date of first delinquency XXXX XXXX account number XXXX payment history, incorrect, reporting incorrect mess payment incorrect date of closing, incorrect date of last activity XXXXXXXX XXXX account number XXXX date of close incorrect last payment incorrect payment receive date incorrect first delinquency incorrect date open. Does it match with the payment history incomplete payment history. \n\nXXXX XXXX account number XXXX reporting XXXX account reporting late payment XXXX XXXX card account ending in XXXX XXXX complete credit reporting in accurate payment history and complete account number in accurate date of last activity an accurate date of last update in accurate date open doesnt match with the payment. History in the in accurate last payment in accurate date closed is reporting as a late payment. \n\nXXXX  XXXX account number XXXX payment, history, inaccurate payment reporting inaccurate credit limit in accurate date close this reporting as a late payment in accurate late payments in accurate last payment amount received in accurate payment received date XXXX fXXXX account number XXXxxxx/inaccurate credit limit in accurate date close this reporting is late payment in accurate last payment amount inaccurate payment receive date in accurate date of first delinquency inaccurate date open. It doesnt match the payment history inaccurate date of less activity in complete account number XXXX complete payment history in accurate payment reporting. \n\nXXXX XXXX account number for XXXX payment reporting incomplete payment history, incomplete account number a complete data, less activity in accurate date of last update in accurate data. First delinquency. \n\nXXXX XXXX XXXX XXXX account number XXXX accurate payment reporting incomplete payment history and complete account number in accurate data. Bless activity in accurate data place update in accurate date open. Does not match with the payment history in accurate payment received date in accurate last payment amount inaccurate date close this reporting asleep pavement in accurate credit limit in accurate late payments. \n\nXXXX XXXX XXXX XXXX in accurate credit limit in accurate date closed is reporting is late payment is accurate last payment amount in accurate payment amount received date inaccurate date of first delinquency in accurate date of last update inaccurate date of less activity, inaccurate late payments XXXX XXXX XXXX XXXX account number XXXX late payments, inaccurate payment reporting incomplete payment, history, incomplete account number in accurate data place activity in accurate date of last update date in accurate date of first delinquency in accurate payment receive date in accurate last payment amount XXXX XXXX XXXX XXXX history in accurate late payments in accurate payment reporting an accurate date closed in accurate credit limit in accurate date of first delinquency in accurate date of last update date inaccurate date of last activity I have submitted disputes for these accounts and provided documentation to prove the information is either in accurate or verifiable. However, experience has either failed to verify the information properly or has responded with generic verify statements, without explaining the investigation process or corrected the error 's. \n\nThe failure to conduct a reasonable investigation has cause harm to my XXXX XXXX if I met, you will be in affect my ability to get approved for credit loans, house, etc. \n\nIm requesting the following actions from Experian through the CFPB 1 contact the proper internal investigation into the council of this beauty 2 provide me with a detailed explanation of the steps to take me to verify or quit the information 3 remove any inaccurate or unverifiable information for my credit report immediately. \n\nI am attaching all relevant documents, including dispute latest experience, responses in support evidence to this complaint for your review Thank you XXXX XXXX","date_sent_to_company":"2025-05-22T15:39:37.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"33169","tags":null,"has_narrative":true,"complaint_id":"13659032","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-05-22T15:39:13.000Z","state":"FL","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["XXXX  XXXX <em>account</em> number XXXX <em>payment</em>, history, inaccurate <em>payment</em> reporting inaccurate <em>credit</em> limit in accurate date close this reporting as a late <em>payment</em> in accurate late <em>payments</em> in accurate last <em>payment</em> amount received in accurate <em>payment</em> received date XXXX fXXXX <em>account</em> number XXXxxxx/inaccurate <em>credit</em> limit in accurate date close this reporting is late <em>payment</em> in accurate last <em>payment</em> amount inaccurate <em>payment</em> receive date in accurate date of first delinquency inaccurate date open."],"product":["<em>Credit</em> reporting or other personal consumer reports"],"sub_product":["<em>Credit</em> reporting"]},"sort":[4.628876,"13659032"]},{"_index":"complaint-public-v1","_id":"6347854","_score":4.6275325,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XXXX XXXX has received a payment in the form of a credit for the amount of {$2800.00} on XX/XX/2022. This payment was verified and credited to the account. I requested that the payment be applied as a normal payment. XXXX XXXX has refused to apply the payment to both the principal and interest balances and will not code the credit as a payment to the account. XXXX XXXX has fraudulently reported an incorrect late payment after receiving a payment.","date_sent_to_company":"2022-12-21T23:10:44.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"30021","tags":null,"has_narrative":true,"complaint_id":"6347854","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2022-12-21T23:10:41.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["XXXX XXXX has received a <em>payment</em> in the form of a <em>credit</em> for the amount of {$2800.00} on XX/XX/2022. This <em>payment</em> was verified and <em>credited</em> to the <em>account</em>. I requested that the <em>payment</em> be applied as a normal <em>payment</em>. XXXX XXXX has refused to apply the <em>payment</em> to both the principal and interest balances and will not code the <em>credit</em> as a <em>payment</em> to the <em>account</em>. XXXX XXXX has fraudulently reported an incorrect late <em>payment</em> after receiving a <em>payment</em>."],"product":["<em>Credit</em> reporting, <em>credit</em> repair services, or other personal consumer reports"],"sub_product":["<em>Credit</em> reporting"],"sub_issue":["<em>Account</em> information incorrect"]},"sort":[4.6275325,"6347854"]},{"_index":"complaint-public-v1","_id":"4798929","_score":4.626757,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I made a payment for {$480.00} on XX/XX/21, it posted to my checking account XX/XX/21. Today is XX/XX/21 and the payment still has not be credited to my account. After multiple phones calls and promises of call backs I have not heard back from anyone to resolve this matter. Today is the XXXX day according to the information below and customer service is telling me it could still take until XX/XX/21 to credit my account. This is starting to make me feel like the company is not legit and I've been scammed. \n\nThe following terms and conditions are posted on their website. \n\nWhen will my online payment post to my account? \nThe payment cut off time for online payments is XXXX p.m., Pacific Time. This means, if we receive your online payment prior to XXXX XXXX., Pacific Time, your payment will be credited to your account as of the calendar date it was received. If we receive your payment after XXXX XXXX Pacific Time, your payment will be credited as of the next calendar date. \n\nWhen will the available credit on my account reflect my payment? \nIn some cases, the available credit may not reflect your payment for up to 14 days in order to verify funds. This is disclosed in the \" Making Payments '' section of Agreement that governs your account.","date_sent_to_company":"2021-10-11T15:29:13.000Z","issue":"Problem when making payments","sub_product":"General-purpose credit card or charge card","zip_code":"554XX","tags":null,"has_narrative":true,"complaint_id":"4798929","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CLGF Holdco 1, LLC","date_received":"2021-10-11T14:58:07.000Z","state":"MN","company_public_response":null,"sub_issue":"Problem during payment process"},"highlight":{"complaint_what_happened":["When will my online <em>payment</em> post to my <em>account</em>? \nThe <em>payment</em> cut off time for online <em>payments</em> is XXXX p.m., Pacific Time. This means, if we receive your online <em>payment</em> prior to XXXX XXXX., Pacific Time, your <em>payment</em> will be <em>credited</em> to your <em>account</em> as of the calendar date it was received. If we receive your <em>payment</em> after XXXX XXXX Pacific Time, your <em>payment</em> will be <em>credited</em> as of the next calendar date. \n\nWhen will the available <em>credit</em> on my <em>account</em> reflect my <em>payment</em>?"],"product":["<em>Credit</em> card or prepaid card"],"sub_product":["General-purpose <em>credit</em> card or charge card"],"sub_issue":["Problem during <em>payment</em> process"]},"sort":[4.626757,"4798929"]},{"_index":"complaint-public-v1","_id":"19012107","_score":4.6214895,"_source":{"product":"Credit card","complaint_what_happened":"CFPB, I am filing this complaint regarding inconsistent and improper payment posting by Fizz. \n\nOn my account, a payment in the amount of {$60.00} was submitted and has successfully cleared my bank account, yet this payment has not been posted or credited to my Fizz account. A subsequent payment of {$17.00}, made after the {$60.00} payment, was credited and posted promptly. \n\nFizz has not provided any clear, transparent, or documented explanation for why an earlier payment that has already cleared my bank remains unposted while a later payment was credited immediately. This inconsistent handling of payments is unreasonable, lacks transparency, and raises concerns about the accuracy and reliability of Fizzs payment processing and posting practices. \n\nDelayed crediting of cleared payments creates confusion regarding account balances and exposes consumers to potential harm, including incorrect balances and related downstream effects. Screenshots documenting the cleared {$60.00} payment, the posted {$17.00} payment, and my account status have been attached for reference.","date_sent_to_company":"2026-01-26T19:00:36.000Z","issue":"Problem when making payments","sub_product":"General-purpose credit card or charge card","zip_code":"93444","tags":null,"has_narrative":true,"complaint_id":"19012107","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ShoulderTap Technologies, Inc. d/b/a Fizz","date_received":"2026-01-26T18:53:17.000Z","state":"CA","company_public_response":null,"sub_issue":"Problem during payment process"},"highlight":{"complaint_what_happened":["CFPB, I am filing this complaint regarding inconsistent and improper <em>payment</em> posting by Fizz. \n\nOn my <em>account</em>, a <em>payment</em> in the amount of {$60.00} was submitted and has successfully cleared my bank <em>account</em>, yet this <em>payment</em> has not been posted or <em>credited</em> to my Fizz <em>account</em>. A subsequent <em>payment</em> of {$17.00}, made after the {$60.00} <em>payment</em>, was <em>credited</em> and posted promptly."],"product":["<em>Credit</em> card"],"sub_product":["General-purpose <em>credit</em> card or charge card"],"sub_issue":["Problem during <em>payment</em> process"]},"sort":[4.6214895,"19012107"]},{"_index":"complaint-public-v1","_id":"8403808","_score":4.6206365,"_source":{"product":"Credit card","complaint_what_happened":"I made two payments to my credit card. One payment was made on XX/XX/XXXX for {$630.00} and another was {$310.00} made on XX/XX/XXXX. These payments were both drafted from checking account and posted on XX/XX/XXXX. Today, XX/XX/2024 at XXXX cst, I called Synchrony and inquired why one of the payment I made was not credited to my account even though the representative I spoke with acknowledged that synchrony already received the payment. The representative told me that one payment was held because i made two payments and it will be credited to my account on XXXX XXXX. This is not the first time Synchrony did this same practice where payments I made is held and not credited to my credit card account even though synchrony received the funds from my checking account. Synchrony eventually credited my payment days after they received it. Holding on to the funds when there is no valid reason to rather than credit it to customers account is just deceptive practice done on purpose to make it appear as if customers are not making payment on time so Synchrony can charge late fees.","date_sent_to_company":"2024-02-22T14:29:14.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"761XX","tags":null,"has_narrative":true,"complaint_id":"8403808","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SYNCHRONY FINANCIAL","date_received":"2024-02-22T13:57:52.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Other problem"},"highlight":{"complaint_what_happened":["The representative told me that one <em>payment</em> was held because i made two <em>payments</em> and it will be <em>credited</em> to my <em>account</em> on XXXX XXXX. This is not the first time Synchrony did this same practice where <em>payments</em> I made is held and not <em>credited</em> to my <em>credit</em> card <em>account</em> even though synchrony received the funds from my checking <em>account</em>. Synchrony eventually <em>credited</em> my <em>payment</em> days after they received it."],"product":["<em>Credit</em> card"],"sub_product":["General-purpose <em>credit</em> card or charge card"]},"sort":[4.6206365,"8403808"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":435752,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":435752}]}},"product":{"doc_count":435752,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting or other personal consumer reports","doc_count":209715,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":209132},{"key":"Other personal consumer report","doc_count":583}]}},{"key":"Credit reporting, credit repair services, or other personal consumer 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