{"took":415,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":435907,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"15818426","_score":36.85251,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"What Happened : I have sent a total of SEVEN follow-up emails to Enable Loans regarding my hardship situation after losing my job, and I have provided my official termination letter as proof. Their representative, XXXX XXXX, requested documentation of unemployment, only to later state there were no hardship options available a completely contradictory and bad-faith response. \n\nDespite my continued communication, including CCing management and compliance-level staff, Enable Loans has deliberately chosen silence. Instead, they send me automated past-due reminders, even though they already pulled payments from my account. This is a clear tactic to stonewall, delay, and force delinquency rather than working in good faith with a customer who reached out well in advance. \n\nTheir refusal to escalate my case to management, and their ongoing contradictory responses, are deceptive, abusive practices. This company is purposely ignoring written communication and violating my rights, while making every effort to push me into default.","date_sent_to_company":"2025-09-11T18:59:39.000Z","issue":"Can't contact lender or servicer","sub_product":"Payday loan","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"15818426","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WLCC","date_received":"2025-09-09T19:32:01.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Despite my continued communication, including CCing management and <em>compliance-level</em> <em>staff</em>, <em>Enable</em> <em>Loans</em> has <em>deliberately</em> chosen silence. Instead, they send me automated past-due reminders, even though they already pulled payments from my account. This is a clear tactic to stonewall, delay, and force delinquency rather than working in good faith with a customer who reached out well in advance."],"product":["Payday <em>loan</em>, title <em>loan</em>, personal <em>loan</em>, or advance <em>loan</em>"],"sub_product":["Payday <em>loan</em>"]},"sort":[36.85251,"15818426"]},{"_index":"complaint-public-v1","_id":"15766305","_score":19.264297,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"It is absurd that when someone borrows {$400.00} and is within {$76.00} of paying it off, they lose their job, reach out far in advance to explain their hardship, and even provide the actual termination letter because the lender somehow does not believe them the companys response is to send payoff demands for {$390.00}. \n\nI submitted my termination letter to Enable Loans at their request. Their representative, XXXX XXXX, acknowledged it but offered only a vague line about skipping payments if approved, with no explanation of how long, under what terms, or what would happen after. Since then, Enable has gone silent, ignoring multiple follow-ups, while continuing to send automated texts and emails demanding payoff amounts close to what I already owe. \n\nThis shows Enable Loans is not interested in providing real hardship assistance. Their documented silence so close to my due date is a deliberate tactic to push me into delinquency and squeeze out more money than I originally borrowed. This is predatory, abusive, and unacceptable.","date_sent_to_company":"2025-09-06T19:57:30.000Z","issue":"Can't contact lender or servicer","sub_product":"Payday loan","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"15766305","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WLCC","date_received":"2025-09-06T19:50:53.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["This shows <em>Enable</em> <em>Loans</em> is not interested in providing real hardship assistance. Their documented silence so close to my due date is a <em>deliberate</em> tactic to push me into delinquency and squeeze out more money than I originally borrowed. This is predatory, abusive, and unacceptable."],"product":["Payday <em>loan</em>, title <em>loan</em>, personal <em>loan</em>, or advance <em>loan</em>"],"sub_product":["Payday <em>loan</em>"]},"sort":[19.264297,"15766305"]},{"_index":"complaint-public-v1","_id":"15816773","_score":18.888138,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"FAIR RESOLUTION : I am demanding this account be marked as * * PAID IN FULL * *. \n\nWAKPAMNI LAKE COMMUNITY CORPORATION ( WLCC ) NEEDS TO BE HELD RESPONSIBLE for the practices of ENABLE LOANS. It is unacceptable to request proof of unemployment, then deny hardship, stay silent, and send contradictory automated emails. \n\nI refuse to be pushed into delinquency through deliberate silence. I expect this matter to be resolved fairly and immediately.","date_sent_to_company":"2025-09-11T00:12:47.000Z","issue":"Struggling to pay your loan","sub_product":"Payday loan","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"15816773","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WLCC","date_received":"2025-09-09T22:55:54.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["WAKPAMNI LAKE COMMUNITY CORPORATION ( WLCC ) NEEDS TO BE HELD RESPONSIBLE for the practices of <em>ENABLE</em> <em>LOANS</em>. It is unacceptable to request proof of unemployment, then deny hardship, stay silent, and send contradictory automated emails. \n\nI refuse to be pushed into delinquency through <em>deliberate</em> silence. I expect this matter to be resolved fairly and immediately."],"product":["Payday <em>loan</em>, title <em>loan</em>, personal <em>loan</em>, or advance <em>loan</em>"],"issue":["Struggling to pay your <em>loan</em>"],"sub_product":["Payday <em>loan</em>"]},"sort":[18.888138,"15816773"]},{"_index":"complaint-public-v1","_id":"15766405","_score":18.26029,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"I borrowed {$400.00} from Enable Loans, which operates under the * * Wakpamni Lake Community Corporation ( WLCC ). * * I have already paid {$360.00} toward this loan. After losing my job, I reached out multiple times in advance of my due date, and at the companys request I even submitted my termination letter as proof of unemployment to their representative, XXXX XXXX. \n\nInstead of offering a real hardship resolution, XXXX responded with a vague statement that I could skip payments if approved, but refused to explain for how long or under what terms. After that, she and the company went completely silent. As my payment due date gets closer, this silence appears deliberate and is clearly designed to push me into delinquency. \n\nAt the same time, Enable Loans continues to send automated emails and texts demanding that I pay off my account, which is nearly double what I originally borrowed. This shows a predatory and deceptive practice : ignore hardship requests, stall until the account is late, then demand an abusive payoff.","date_sent_to_company":"2025-09-06T19:50:15.000Z","issue":"Struggling to pay your loan","sub_product":"Payday loan","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"15766405","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WLCC","date_received":"2025-09-06T19:40:23.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["As my payment due date gets closer, this silence appears <em>deliberate</em> and is clearly designed to push me into delinquency. \n\nAt the same time, <em>Enable</em> <em>Loans</em> continues to send automated emails and texts demanding that I pay off my account, which is nearly double what I originally borrowed. This shows a predatory and deceptive practice : ignore hardship requests, stall until the account is late, then demand an abusive payoff."],"product":["Payday <em>loan</em>, title <em>loan</em>, personal <em>loan</em>, or advance <em>loan</em>"],"issue":["Struggling to pay your <em>loan</em>"],"sub_product":["Payday <em>loan</em>"]},"sort":[18.26029,"15766405"]},{"_index":"complaint-public-v1","_id":"19914023","_score":18.208942,"_source":{"product":"Mortgage","complaint_what_happened":"This complaint concerns automatic termination of private mortgage insurance ( PMI ) under the Homeowners Protection Act. \n\nMy mortgage is a XXXX XXXXbacked primary residence loan originated in XX/XX/XXXX. The original property value used for PMI purposes is {$240000.00}. The 78 % original-value threshold is {$180000.00}. \n\nOn XX/XX/XXXX, the servicer sent a letter stating that my loan had reached approximately 74 % LTV but indicated that I was not eligible for PMI removal. I followed up, and on XX/XX/XXXX, the servicer sent a revised letter acknowledging that my loan satisfied the 80 % original-value requirement but stated that a new property valuation would be required.\n\nI followed up again on XX/XX/XXXX regarding automatic termination under the 78 % rule.\n\nMy current unpaid principal balance is approximately {$170000.00}, which is more than {$14000.00} below the 78 % threshold.\n\nThe servicer has stated that automatic PMI termination will not occur until XX/XX/XXXX based solely on the original amortization schedule. \n\nOn XX/XX/XXXX, I submitted a written compliance-level request asking the servicer to provide the date on which my unpaid principal balance first reached 78 % of the original value and to confirm the effective PMI termination date. I sent a follow-up on XX/XX/XXXX. \n\nDespite repeated compliance-level requests, I have not received a response. \n\nI am requesting clarification of the correct PMI termination date under the Homeowners Protection Act, termination of PMI if the statutory threshold has been met, refund of any PMI collected after the proper termination date, and an explanation for the inconsistent written responses and failure to reply.","date_sent_to_company":"2026-03-03T00:59:48.000Z","issue":"Trouble during payment process","sub_product":"Conventional home mortgage","zip_code":"08820","tags":null,"has_narrative":true,"complaint_id":"19914023","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WEICHERT FINANCIAL SERVICES","date_received":"2026-03-03T00:46:48.000Z","state":"NJ","company_public_response":null,"sub_issue":"Private mortgage insurance (PMI)"},"highlight":{"complaint_what_happened":["On XX/XX/XXXX, I submitted a written <em>compliance-level</em> request asking the servicer to provide the date on which my unpaid principal balance first reached 78 % of the original value and to confirm the effective PMI termination date. I sent a follow-up on XX/XX/XXXX. \n\nDespite repeated <em>compliance-level</em> requests, I have not received a response."]},"sort":[18.208942,"19914023"]},{"_index":"complaint-public-v1","_id":"15861971","_score":17.661926,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"Its been over a week since Enable Loans last responded. Despite me sending proof of job loss and multiple follow-ups, theyve gone silent and ignored my hardship requests. Their silence feels deliberate to push me into delinquency, as my due date is very near. I am frustrated at the lack of acknowledgement and the vague responses that were provided by their rep. I provided proof of termination from my previous job of 8 years, per the request of XXXX XXXX and this rep completely ghosted me. \n\nThis company needs to be held accountable and let it be known they are acting in bad faith.","date_sent_to_company":"2025-09-11T15:14:59.000Z","issue":"Can't contact lender or servicer","sub_product":"Payday loan","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"15861971","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WLCC","date_received":"2025-09-11T00:23:18.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Its been over a week since <em>Enable</em> <em>Loans</em> last responded. Despite me sending proof of job loss and multiple follow-ups, theyve gone silent and ignored my hardship requests. Their silence feels <em>deliberate</em> to push me into delinquency, as my due date is very near. I am frustrated at the lack of acknowledgement and the vague responses that were provided by their rep. I provided proof of termination from my previous job of 8 years, per the request of XXXX XXXX and this rep completely ghosted me."],"product":["Payday <em>loan</em>, title <em>loan</em>, personal <em>loan</em>, or advance <em>loan</em>"],"sub_product":["Payday <em>loan</em>"]},"sort":[17.661926,"15861971"]},{"_index":"complaint-public-v1","_id":"1320771","_score":17.656239,"_source":{"product":"Student loan","complaint_what_happened":"To Whom It May Concern : I am writing to express my extreme concern at Sallie Mae 's abhorrent customer service and loan application process. I was accepted into an XXXX program ( XXXX XXXX ). As such, Sallie Mae was the only XXXX loan servicing option. As far as I can tell, Sallie Mae has virtually no accountability to its customers- the students and parent borrowers shoulder all the responsibility for ensuring the proper handling of the loan application in a timely and polite manner. On no less than XXXX occasions, I have been deliberately mislead by Sallie Mae staff- not only does this slow down my application and distribution of a loan, but it decreases my belief that Sallie Mae can in fact handle my personal information with any security. My future is at risk- in more ways than XXXX, and that is simply unacceptable. Although students and parents are borrowing from Sallie Mae, we are still your clients and repaying that amount with interest. \n\n\nIn no particular order, please find a list of grave mistakes that potentially impact the credit decision:1. Deliberate misinformation by Sallie Mae staff : a ) Sallie Mae staff upon requesting additional information, told us to fax a XXXX. When I called to determine if it were in the system, I was told it should have been uploaded. The staff member never mention uploading as an option. So now there is a faxed XXXX floating around in Sallie Mae HQ. \nb ) 3-5 business days ''. Each time I called, I was told it would be 3-5 business days, after 5 days I called and was again told \" 3-5 business days ''. At this point in time I discovered that Sallie Mae staff had not even reviewed my file ; after review more information was needed causing an additional 3-5 day delay. \nc ) Not being truthful about opening hours. In a one week period, Sallie Mae staff mislead me about their offices being open XXXX. XXXX Further, the \" days off on Sallie Mae 's websites, are in fact incorrect ''. \n\n\n2. In a decision letter, the reason cited was \" non payment of student loans, serious delinquencies of 30 days ''. After a careful review of my credit history, this is nowhere to be found. My student loans are paid in full each month, except when in deferment - which should not be held against me. I am curious who 's information this was and why it was affecting my loan decision. \n\n3. Refusal to give extensions, every employee has a new answer. I have spoken to over XXXX employees. Each one has asked new questions, the same questions, and there never seems to be a record. This is a waste of time. Customers can not reach certain departments without being transferred. It seems that Sallie Mae wants to discourage customers from speaking to certain departments as much as possible. \n\n4. Inability to accurately record the personal information of loan applicants : in XXXX phone call, I learned that Sallie Mae staff had incorrectly input my information. Obviously, this can impact credit decisions. \n\nI am unclear about what type of training Sallie Mae employees go through, however, they all have access to social security numbers and other personally identifiable information ( PII ). Due to the lack of competence overall I have seen, I am unconvinced that my information and that of my co-signers is safe. \n\nAt the very least, Sallie Mae owes it to its consumers to ensure person information is secure, the loan process is transparent, and that each loan applicant is receiving accurate information about deadlines, decisions, and opening hours. \n\nXXXX XXXX","date_sent_to_company":"2015-04-13T14:28:29.000Z","issue":"Dealing with my lender or servicer","sub_product":"Non-federal student loan","zip_code":"314XX","tags":null,"has_narrative":true,"complaint_id":"1320771","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SLM CORPORATION","date_received":"2015-04-08T03:51:39.000Z","state":"GA","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Having problems with customer service"},"highlight":{"complaint_what_happened":["<em>Deliberate</em> misinformation by Sallie Mae <em>staff</em> : a ) Sallie Mae <em>staff</em> upon requesting additional information, told us to fax a XXXX. When I called to determine if it were in the system, I was told it should have been uploaded. The <em>staff</em> member never mention uploading as an option. So now there is a faxed XXXX floating around in Sallie Mae HQ. \nb ) 3-5 business days ''. Each time I called, I was told it would be 3-5 business days, after 5 days I called and was again told \" 3-5 business days ''."],"product":["Student <em>loan</em>"],"sub_product":["Non-federal student <em>loan</em>"]},"sort":[17.656239,"1320771"]},{"_index":"complaint-public-v1","_id":"9537376","_score":17.47226,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"I am writing to express my profound concern regarding the recent handling of my husband 's personal loan application at SoFi. On XX/XX/year>, my husband was unjustly denied a {$35000.00} loan due to the apparent inability of their staff and computer system to accurately interpret his 1120-S tax form. Despite submitting comprehensive documentation that clearly substantiates our income, the reason for rejection indicated otherwise, suggesting a lack of due diligence on their part. \n\nIt is evident that no genuine effort was made to utilize the furnished documents to approve the loan. This oversight not only reflects incompetence but also borders on negligence. Consequently, on XX/XX/year>, my husband was compelled to add me to the loan application, resulting in an unnecessary hard inquiry on my credit profile. This situation is both unacceptable and avoidable. \n\nFurthermore, I encountered significant communication barriers due to the heavy accents of your staff, which exacerbated the issue. It is imperative for customer service representatives to be easily understood to prevent misunderstandings and ensure a seamless experience for their clients. The current state of affairs suggests a deliberate attempt to defraud and mislead customers, which is deeply troubling. \n\nIt is crucial that such issues are addressed promptly to prevent future occurrences and to maintain customer trust.","date_sent_to_company":"2024-07-17T18:25:17.000Z","issue":"Problems receiving the advance","sub_product":"Other advances of future income","zip_code":"77385","tags":null,"has_narrative":true,"complaint_id":"9537376","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SOFI TECHNOLOGIES, INC.","date_received":"2024-07-17T17:09:43.000Z","state":"TX","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Furthermore, I encountered significant communication barriers due to the heavy accents of your <em>staff</em>, which exacerbated the issue. It is imperative for customer service representatives to be easily understood to prevent misunderstandings and ensure a seamless experience for their clients. The current state of affairs suggests a <em>deliberate</em> attempt to defraud and mislead customers, which is deeply troubling."],"product":["Payday <em>loan</em>, title <em>loan</em>, personal <em>loan</em>, or advance <em>loan</em>"]},"sort":[17.47226,"9537376"]},{"_index":"complaint-public-v1","_id":"2658628","_score":17.397038,"_source":{"product":"Payday loan, title loan, or personal loan","complaint_what_happened":"I would mail my money order in but the loan branch manager would hold it and tell me before she would credit my account I needed to bring in another payment. Which was confusing to me. I would call and cancel a verbal payment and they would put through the payment anyway in order for me not to have the account paid. They would keep changing staff and no one knew what was going on. I had an uncle XXXX in my family explained to them that I was in the middle of XXXX and as of today 's date no one would work with me due to the devastating loss. I tried to get my account current but with no assistance from management. They continue to change staff and no one is ever available to keep proper records nor work with their clients as they should. Management is deliberately putting accounts in default in order to ruin clients that have been paying customers for years. I have had several accounts with this company and they have worked with me in the past but when they changed staff no one seemed to care about the customer and continue to run payments when they wanted and not when they were to hold payments as agreed they continued not to assist causing customers to be frustrated always. The company has been a very good company in the past but as they changed staff things became more of a problem when trying to resolve things.","date_sent_to_company":"2017-09-05T21:11:43.000Z","issue":"Loan payment wasn't credited to your account","sub_product":"Title loan","zip_code":"39212","tags":"Servicemember","has_narrative":true,"complaint_id":"2658628","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Pioneer Credit Company, Inc","date_received":"2017-09-05T20:58:12.000Z","state":"MS","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["They continue to change <em>staff</em> and no one is ever available to keep proper records nor work with their clients as they should. Management is <em>deliberately</em> putting accounts in default in order to ruin clients that have been paying customers for years."],"product":["Payday <em>loan</em>, title <em>loan</em>, or personal <em>loan</em>"],"issue":["<em>Loan</em> payment wasn't credited to your account"],"sub_product":["Title <em>loan</em>"]},"sort":[17.397038,"2658628"]},{"_index":"complaint-public-v1","_id":"15754825","_score":17.37585,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"I provided Enable Loans ( Wakpamni Lake Community Corporation ) with proof of job loss and requested a reasonable hardship settlement. Their representative, XXXX XXXX, responded vaguely and dismissively with a skip payments if approved suggestion but gave no clear terms or timeframe. Since then, she has gone completely silent and ignored multiple follow-ups. \n\nThis silence is deliberate and shows bad-faith handling. I have been proactive and communicative, but the company is treating me like I am nave or will give up. Instead of addressing my hardship, they continue sending only automated collection texts while refusing to engage in good faith.","date_sent_to_company":"2025-09-06T02:04:15.000Z","issue":"Struggling to pay your loan","sub_product":"Payday loan","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"15754825","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WLCC","date_received":"2025-09-06T01:49:15.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I provided <em>Enable</em> <em>Loans</em> ( Wakpamni Lake Community Corporation ) with proof of job loss and requested a reasonable hardship settlement. Their representative, XXXX XXXX, responded vaguely and dismissively with a skip payments if approved suggestion but gave no clear terms or timeframe. Since then, she has gone completely silent and ignored multiple follow-ups. \n\nThis silence is <em>deliberate</em> and shows bad-faith handling."],"product":["Payday <em>loan</em>, title <em>loan</em>, personal <em>loan</em>, or advance <em>loan</em>"],"issue":["Struggling to pay your <em>loan</em>"],"sub_product":["Payday <em>loan</em>"]},"sort":[17.37585,"15754825"]},{"_index":"complaint-public-v1","_id":"15851142","_score":17.180065,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"What happened is I borrowed {$400.00} from Enable Loans, have already repaid {$360.00}, and immediately upon losing my job I reached out with my termination letter to request a hardship or settlement option. Instead of working with me, their rep XXXX XXXX first asked for proof, then turned around and claimed no hardship plans existed. Since then, I have sent XXXX follow-up emails, copied in their department, and received only silence and canned automatic emails claiming I am past due. This deliberate refusal to respond or escalate is a clear attempt to push me into delinquency despite my proactive communication and documentation.","date_sent_to_company":"2025-09-11T16:01:55.000Z","issue":"Struggling to pay your loan","sub_product":"Payday loan","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"15851142","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WLCC","date_received":"2025-09-10T14:18:04.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["This <em>deliberate</em> refusal to respond or escalate is a clear attempt to push me into delinquency despite my proactive communication and documentation."],"product":["Payday <em>loan</em>, title <em>loan</em>, personal <em>loan</em>, or advance <em>loan</em>"],"issue":["Struggling to pay your <em>loan</em>"],"sub_product":["Payday <em>loan</em>"]},"sort":[17.180065,"15851142"]},{"_index":"complaint-public-v1","_id":"21111205","_score":16.816032,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"I am reporting Enable Loans for providing false and conflicting justifications for credit denial. On XX/XX/year>, I received a formal Adverse Action Notice claiming my application was 'Incomplete ' and that bank statements were not provided. However, on the same day, representative XXXX XXXX sent an email stating that a 'thorough review ' was conducted on my 'income, discretionary spending, and monthly expenses. ' The company is issuing 'Incomplete Application ' notices as a pretext to avoid their legal obligations, while their internal staff admits they had access to the data. This is a deceptive business practice designed to close out consumer inquiries without providing the accurate 'Statement of Specific Reasons ' required by XXXX XXXX","date_sent_to_company":"2026-04-09T23:14:54.000Z","issue":"Getting the loan","sub_product":"Installment loan","zip_code":"38801","tags":null,"has_narrative":true,"complaint_id":"21111205","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WLCC","date_received":"2026-04-09T23:10:29.000Z","state":"MS","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I am reporting <em>Enable</em> <em>Loans</em> for providing false and conflicting justifications for credit denial. On XX/XX/year>, I received a formal Adverse Action Notice claiming my application was 'Incomplete ' and that bank statements were not provided."],"product":["Payday <em>loan</em>, title <em>loan</em>, personal <em>loan</em>, or advance <em>loan</em>"],"issue":["Getting the <em>loan</em>"],"sub_product":["Installment <em>loan</em>"]},"sort":[16.816032,"21111205"]},{"_index":"complaint-public-v1","_id":"3591026","_score":16.77847,"_source":{"product":"Mortgage","complaint_what_happened":"I have a mortgage with Suntrust. I lost my job, and I can not reach Suntrust to request mortgage forbearance under the CARES Act. I believe that Suntrust may be avoiding and evading its obligations under the CARES Act to grant mortgage forbearance to borrowers by deliberately making it impossible to contact the bank. \n\nSuntrust has : 1 ) hidden all guidance about mortgage forbearance on its website so that it is impossible to navigate to within its website ( I had to find it through an external search engine ) ; 2 ) failed to post on its website ANY accurate information about borrower rights under the CARES Act ; 3 ) required mortgage customers to speak to a phone representative to request forbearance, and 4 )  understaffed or non-staffed its mortgage customer service phone line so that it is impossible to speak to a representative to request forbearance. \n\nYesterday, XX/XX/2020, I waited on hold on Suntrusts customer service line for two hours and 28 minutes, at which time the line simply went dead. No one answered, and I did not hang up Suntrusts system just ended the call. After two hours and 28 minutes on hold. \n\nFeeling desperate, I tried the line again tonight, XX/XX/2020, when Suntrust *says* it staffs the line until XXXX XXXX. It is now XXXX XXXX and I have been waiting tonight for one hour and 15 minutes, with no end in sight. \n\nSo here is my question : who is checking to make sure that Suntrust is making reasonable efforts, or indeed any efforts, to enable borrowers to request forbearance on their mortgages? What if they just dont answer the phone, ever? What if that works out better for their business and they just dont care? I have to wonder.","date_sent_to_company":"2020-04-03T06:03:10.000Z","issue":"Struggling to pay mortgage","sub_product":"Conventional home mortgage","zip_code":"22207","tags":null,"has_narrative":true,"complaint_id":"3591026","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRUIST FINANCIAL CORPORATION","date_received":"2020-04-03T01:48:43.000Z","state":"VA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I believe that Suntrust may be avoiding and evading its obligations under the CARES Act to grant mortgage forbearance to borrowers by <em>deliberately</em> making it impossible to contact the bank."]},"sort":[16.77847,"3591026"]},{"_index":"complaint-public-v1","_id":"1552645","_score":16.746044,"_source":{"product":"Mortgage","complaint_what_happened":"RE : Cardinal Financial LPIn applying for a 30year FHA loan product the servicer deliberately delayed with processing and underwriting in and overcharged from the material GFE. The delay was blamed on inundated staff with overwhelming applications. \nreference : XXXX Approval No. XXXX LICENSE XXXX providing all the needed paperwork they were non-responsive as this is how they can justify providing multiple rate-lock extensions and have complete disregard for the binding GFE. \nXXXX ( attached ) does not reflect the origination fees supplied with the GFE. \nThe GFE was charged multiple rate locks because of the lack of service provided from Cardinal Financial : XXXX the original GFE does not reflect the XXXX XXXX XXXX ) promised lender credit of {$690.00} dated XXXX/XXXX/15 when the loan was locked. XXXX attached email ) XXXX","date_sent_to_company":"2015-09-04T16:00:32.000Z","issue":"Application, originator, mortgage broker","sub_product":"FHA mortgage","zip_code":"85295","tags":null,"has_narrative":true,"complaint_id":"1552645","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CARDINAL FINANCIAL COMPANY, LIMITED PARTNERSHIP","date_received":"2015-09-04T16:00:31.000Z","state":"AZ","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["RE : Cardinal Financial LPIn applying for a 30year FHA <em>loan</em> product the servicer <em>deliberately</em> delayed with processing and underwriting in and overcharged from the material GFE. The delay was blamed on inundated <em>staff</em> with overwhelming applications. \nreference : XXXX Approval No. XXXX LICENSE XXXX providing all the needed paperwork they were non-responsive as this is how they can justify providing multiple rate-lock extensions and have complete disregard for the binding GFE."]},"sort":[16.746044,"1552645"]},{"_index":"complaint-public-v1","_id":"7580652","_score":16.709923,"_source":{"product":"Credit card","complaint_what_happened":"Comenity Bank provided me a credit card through a purchase at Jared. I was not told at the store my loan is a promotional plan. I enabled automatic payments and thought it was being paid accurately. I was then hit with deferred interest payment and was never notified of this. I have opened other cases and they keep on saying that it is my fault for not knowing I was in a promotional plan. There was never a warning sent to my email ( after they aggressively asked me to go paperless ) and the warning on my statements are in a small box at the bottom. They are deliberately trying to do the bare minimums in notification so they can prey on customers with deferred interest. \n\nIf they truly cared for customers they would actually notify them. I never even got a notification AFTER they added the interest.","date_sent_to_company":"2023-09-20T18:53:56.000Z","issue":"Other features, terms, or problems","sub_product":"Store credit card","zip_code":"50263","tags":null,"has_narrative":true,"complaint_id":"7580652","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Bread Financial Holdings, Inc.","date_received":"2023-09-20T18:43:43.000Z","state":"IA","company_public_response":null,"sub_issue":"Problem with customer service"},"highlight":{"complaint_what_happened":["I was not told at the store my <em>loan</em> is a promotional plan. I <em>enabled</em> automatic payments and thought it was being paid accurately. I was then hit with deferred interest payment and was never notified of this. I have opened other cases and they keep on saying that it is my fault for not knowing I was in a promotional plan. There was never a warning sent to my email ( after they aggressively asked me to go paperless ) and the warning on my statements are in a small box at the bottom."]},"sort":[16.709923,"7580652"]},{"_index":"complaint-public-v1","_id":"10490540","_score":16.709923,"_source":{"product":"Credit card","complaint_what_happened":"Comenity Bank provided me a credit card through a purchase at Jared. I was not told at the store my loan is a promotional plan. I enabled automatic payments and thought it was being paid accurately. I was then hit with deferred interest payment and was never notified of this. I have opened other cases and they keep on saying that it is my fault for not knowing I was in a promotional plan. There was never a warning sent to my email ( after they aggressively asked me to go paperless ) and the warning on my statements are in a small box at the bottom. They are deliberately trying to do the bare minimums in notification so they can prey on customers with deferred interest. If they truly cared for customers they would actually notify them. I never even got a notification AFTER they added the interest.","date_sent_to_company":"2024-10-17T16:58:10.000Z","issue":"Advertising and marketing, including promotional offers","sub_product":"Store credit card","zip_code":"503XX","tags":null,"has_narrative":true,"complaint_id":"10490540","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Bread Financial Holdings, Inc.","date_received":"2024-10-17T16:53:33.000Z","state":"IA","company_public_response":null,"sub_issue":"Confusing or misleading advertising about the credit card"},"highlight":{"complaint_what_happened":["I was not told at the store my <em>loan</em> is a promotional plan. I <em>enabled</em> automatic payments and thought it was being paid accurately. I was then hit with deferred interest payment and was never notified of this. I have opened other cases and they keep on saying that it is my fault for not knowing I was in a promotional plan. There was never a warning sent to my email ( after they aggressively asked me to go paperless ) and the warning on my statements are in a small box at the bottom."]},"sort":[16.709923,"10490540"]},{"_index":"complaint-public-v1","_id":"4714981","_score":16.330544,"_source":{"product":"Mortgage","complaint_what_happened":"Mail is frequently lost when coming to my physical address, so I always ask companies who are invoicing me to use a po box I maintain. I have repeatedly checked the box on my Wells Fargo payment coupons for a change of address request and completed the backside to ask for future statements to be sent to this po box , however, after several months of servicing the loan and my repeated attempts to request the change of address, Wells Fargo 's staff fails to have the attention to detail necessary to look at their own form and make this change. I have even circled the box in XXXX and wrote in giant letters \" Please actually change it this time, '' and still, they neglect to make the update - at this point, it seems deliberate.","date_sent_to_company":"2021-09-13T16:28:08.000Z","issue":"Trouble during payment process","sub_product":"Conventional home mortgage","zip_code":"75025","tags":"Servicemember","has_narrative":true,"complaint_id":"4714981","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2021-09-13T16:17:12.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I have repeatedly checked the box on my Wells Fargo payment coupons for a change of address request and completed the backside to ask for future statements to be sent to this po box , however, after several months of servicing the <em>loan</em> and my repeated attempts to request the change of address, Wells Fargo 's <em>staff</em> fails to have the attention to detail necessary to look at their own form and make this change."]},"sort":[16.330544,"4714981"]},{"_index":"complaint-public-v1","_id":"5881869","_score":16.231909,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I submitted my complaints and disputes XX/XX/2022, on XX/XX/2022 experian sent an email stating they were investigating, in their response to this complaint they then stated they received the challenges XXXX XXXX XX/XX/2022, I will attach the email they sent me on the XXXX of XXXX. Again they ( experian ) are committing fraud and misrepresented information deliberately. They have staff who are directly attempting to sabotage my credit report for personal gain, my complaints and inquiries continue to go to the same staff who refuse to adhere to federal and state mandated legislation. They should be sanctioned and reprimanded forthwith.","date_sent_to_company":"2022-08-16T01:43:16.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"546XX","tags":"Servicemember","has_narrative":true,"complaint_id":"5881869","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2022-08-16T01:29:38.000Z","state":"WI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Investigation took more than 30 days"},"highlight":{"complaint_what_happened":["Again they ( experian ) are committing fraud and misrepresented information <em>deliberately</em>. They have <em>staff</em> who are directly attempting to sabotage my credit report for personal gain, my complaints and inquiries continue to go to the same <em>staff</em> who refuse to adhere to federal and state mandated legislation. They should be sanctioned and reprimanded forthwith."]},"sort":[16.231909,"5881869"]},{"_index":"complaint-public-v1","_id":"3969363","_score":15.950064,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I bought a US Bank prepaid visa for {$490.00} from XXXX The card never worked, the call center staff is not equipped to see the issue or help out asking me to wait for 24 hours and making stupid statements like the cards may not work at XXXX, i had bought more than 1 card and all the others worked at XXXX without any issue. \n\nI waited for more than 48 hours and it still didnt work, the call center staff again told me I just need to wait for 24 more hours.\n\nThis is a pattern with US Bank in deliberately not activating cards properly and holding onto consumer money and hoping they dont ask for it back using regulators. Its either incompetence or malice but deliberate in both cases as they have had these issues for years and refuse to invest and fix them. \n\nDespite multiple attempts to check registration online, change pin etc. I have been unsuccessful. The supervisor at the call center was also not able to help me out and I am literally out of options. She tried to register and told me it would solve the issue and its still not.","date_sent_to_company":"2020-11-22T19:18:57.000Z","issue":"Trouble using the card","sub_product":"General-purpose prepaid card","zip_code":"98052","tags":null,"has_narrative":true,"complaint_id":"3969363","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"U.S. BANCORP","date_received":"2020-11-22T19:15:03.000Z","state":"WA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Trouble using the card to spend money in a store or online"},"highlight":{"complaint_what_happened":["This is a pattern with US Bank in <em>deliberately</em> not activating cards properly and holding onto consumer money and hoping they dont ask for it back using regulators. Its either incompetence or malice but <em>deliberate</em> in both cases as they have had these issues for years and refuse to invest and fix them. \n\nDespite multiple attempts to check registration online, change pin etc. I have been unsuccessful."]},"sort":[15.950064,"3969363"]},{"_index":"complaint-public-v1","_id":"20364546","_score":15.9465275,"_source":{"product":"Checking or savings account","complaint_what_happened":"wellsfargo sent an email stating that my account will be closed on XXXX due to suspected fraud. with my online access disabled. i asked for the access to be enabled so i can transfer my funds out before the closire but they said i have to come into the bank to submit my id. i have explained to wellsfargo and staff severally that i had an accident a month back and unable to go to a branch, i requested alternative methods to enable me submit my id and access my funds but wellsfargo declined.\n\ni have tried to make transactions through check but wellsfargo keeps canceling them, they wont give me an alternative and still wont process my transactions. this is not fair. i need access to my funds beofre the closure which is pretty close.","date_sent_to_company":"2026-03-18T08:08:34.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"351XX","tags":null,"has_narrative":true,"complaint_id":"20364546","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2026-03-18T07:59:32.000Z","state":"AL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["wellsfargo sent an email stating that my account will be closed on XXXX due to suspected fraud. with my online access disabled. i asked for the access to be <em>enabled</em> so i can transfer my funds out before the closire but they said i have to come into the bank to submit my id. i have explained to wellsfargo and <em>staff</em> severally that i had an accident a month back and unable to go to a branch, i requested alternative methods to <em>enable</em> me submit my id and access my funds but wellsfargo declined."]},"sort":[15.9465275,"20364546"]},{"_index":"complaint-public-v1","_id":"9515494","_score":15.598038,"_source":{"product":"Mortgage","complaint_what_happened":"I am the seller in the loan assumption of a VA loan serviced through Navy Federal Credit Union. This sale was originally scheduled to close in XXXX of this year ( 2024 ) and has now passed through multiple extended closing dates due to a lack of response from NFCUs loan assumption department ( despite many attempts from all parties to reach out ). As of today, a new Senior Processor was assigned to the sale and it appears the entire process is starting over ( requesting information and documentation which has already been provided by both the buyer and myself ). This seems suspiciously like a tactic to dissuade consumers from executing a loan assumption, as allowed by NFCU policy, due to the higher interest rates ( and profit margins ) of normally sourced loans. This is either directly intentional or a result of deliberate staffing practices designed to achieve such goals. Both the buyer and myself are in awkward financial positions as they have already moved into the home in good faith, and I am having to charge them a per diem for the early occupancy. NFCU processors claim that this process simply takes longer, but that does align with the objective fact that we are having to start over from scratch in the process.","date_sent_to_company":"2024-07-15T17:43:43.000Z","issue":"Closing on a mortgage","sub_product":"VA mortgage","zip_code":"XXXXX","tags":"Servicemember","has_narrative":true,"complaint_id":"9515494","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"NAVY FEDERAL CREDIT UNION","date_received":"2024-07-15T17:30:04.000Z","state":"AE","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Delays with the closing process"},"highlight":{"complaint_what_happened":["This seems suspiciously like a tactic to dissuade consumers from executing a <em>loan</em> assumption, as allowed by NFCU policy, due to the higher interest rates ( and profit margins ) of normally sourced <em>loans</em>. This is either directly intentional or a result of <em>deliberate</em> <em>staffing</em> practices designed to achieve such goals."]},"sort":[15.598038,"9515494"]},{"_index":"complaint-public-v1","_id":"15798181","_score":15.559814,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"What Happened : I borrowed {$400.00} from Enable Loans, which operates under the XXXX XXXX XXXX XXXX XXXX XXXX ( WLCC ) XXXX XXXX I have already paid {$360.00} toward this balance. I lost my job and reached out well in advance of my due date, providing my official termination letter as proof of hardship. \n\nTheir representative, XXXX XXXX, demanded proof, then responded with vague language such as if approved and skip payments, without ever providing a concrete resolution. Since then, I have sent over six documented follow-ups, most recently on XX/XX/year>, and have received nothing but silence. \n\nTo be clear : XXXX XXXX XXXX  XXXX XXXX, this is DEFINITELY your company. Your silence is a deliberate tactic to push me into delinquency despite my good faith efforts. This demonstrates a pattern of bad-faith, evasive, and predatory practices.","date_sent_to_company":"2025-09-08T18:44:55.000Z","issue":"Struggling to pay your loan","sub_product":"Payday loan","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"15798181","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WLCC","date_received":"2025-09-08T18:35:45.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["What Happened : I borrowed {$400.00} from <em>Enable</em> <em>Loans</em>, which operates under the XXXX XXXX XXXX XXXX XXXX XXXX ( WLCC ) XXXX XXXX I have already paid {$360.00} toward this balance. I lost my job and reached out well in advance of my due date, providing my official termination letter as proof of hardship. \n\nTheir representative, XXXX XXXX, demanded proof, then responded with vague language such as if approved and skip payments, without ever providing a concrete resolution."],"product":["Payday <em>loan</em>, title <em>loan</em>, personal <em>loan</em>, or advance <em>loan</em>"],"issue":["Struggling to pay your <em>loan</em>"],"sub_product":["Payday <em>loan</em>"]},"sort":[15.559814,"15798181"]},{"_index":"complaint-public-v1","_id":"4345674","_score":15.485669,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"On XX/XX/XXXX SBA Small Business Administration pulled my XXXX 3.0 credit report/score from Experian. This was for a emergency Covid 19 relief loan. I was denied for the loan and told to look at my credit report. I did and saw a bad mark from XXXX for an account that was not mine. I got it removed and refiled again with the SBA. On XX/XX/XXXX My Experian XXXX 3.0 score/report was pulled. Again SBA denied me. I inquired further with SBA as to the issue they explained i needed a credit score of at least XXXX Compared to XXXX which Experian showed them. When i called Experian, to my surprise, my XXXX score was well above this. I ordered a copy by mail for a additional fee My score shows a XXXX this is a 68 point difference. Please see copy. In the meantime I decided to see what XXXX and XXXX  were showing both are showing approx XXXX and XXXX. I noticed in addition that one of my accounts was showing as updated for both XXXX and XXXX but Experian still was not. The last update for this account was showing as XX/XX/XXXX for Experian. However for XXXX  and XXXX  They have been updated to reflect XX/XX/XXXX. We are now in XXXX. It appears XXXX  is deliberately manipulating 2 sets of scores for the exact same scoring system XXXX 3.0. It also Appears Experian is deliberately not updating my accounts as the other 2 credit bureaus are. Thier call center seems to be overseas and thier staff seem to not know much about the XXXX 3.0 program.","date_sent_to_company":"2021-05-03T17:16:52.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"20737","tags":"Servicemember","has_narrative":true,"complaint_id":"4345674","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2021-05-03T16:21:54.000Z","state":"MD","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["It appears XXXX  is <em>deliberately</em> manipulating 2 sets of scores for the exact same scoring system XXXX 3.0. It also Appears Experian is <em>deliberately</em> not updating my accounts as the other 2 credit bureaus are. Thier call center seems to be overseas and thier <em>staff</em> seem to not know much about the XXXX 3.0 program."]},"sort":[15.485669,"4345674"]},{"_index":"complaint-public-v1","_id":"20376796","_score":15.351704,"_source":{"product":"Mortgage","complaint_what_happened":"In XXXX, NewRez ( Shellpoint ) issued a Form XXXX for a mortgage that defaulted in XXXX, was charged off in XXXX, and had no collection activity for years. The property was transferred to a new owner in XXXX, and the statute of limitations expired no later than XXXX. Shellpoint acquired servicing of the loan in XXXX. \n\nThe company stated that the identifiable event triggering the XXXX occurred in XXXX, based solely on an internal determination that the account was uncollectible. I requested a compliance-level explanation, documentation showing that no identifiable event occurred earlier, references to Treasury Regulation 1.6050P-1 or IRS guidance supporting the XXXX timing, and confirmation whether the Form XXXX would be corrected if reporting was inconsistent with federal requirements. \n\nShellpoints response did not substantively address these compliance concerns. This raises the risk of improper tax reporting and unexpected tax consequences. I also filed a complaint with the XXXX, but the issue was closed without resolution. I am submitting this complaint to request investigation and corrective action, and to inform other consumers about potential issues with the timing of XXXX reporting.","date_sent_to_company":"2026-04-16T19:44:05.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Conventional home mortgage","zip_code":"77354","tags":"Servicemember","has_narrative":true,"complaint_id":"20376796","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Shellpoint Partners, LLC","date_received":"2026-03-18T16:26:00.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I requested a <em>compliance-level</em> explanation, documentation showing that no identifiable event occurred earlier, references to Treasury Regulation 1.6050P-1 or IRS guidance supporting the XXXX timing, and confirmation whether the Form XXXX would be corrected if reporting was inconsistent with federal requirements. \n\nShellpoints response did not substantively address these <em>compliance</em> concerns. This raises the risk of improper tax reporting and unexpected tax consequences."]},"sort":[15.351704,"20376796"]},{"_index":"complaint-public-v1","_id":"16552596","_score":15.296671,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"I am filing a complaint against Bison Cash regarding an online loan I received for {$800.00}. I have encountered numerous severe issues that have made it impossible to manage my loan responsibly or understand the terms I am bound by.\n\n1. Inaccessible Account and Lack of Essential Documentation : I can not log into the Bison Cash website to access my loan information. Because of this, I do not know my current loan balance, the amount of my scheduled payments, or the payment due dates. Most critically, I have never received a copy of my final loan agreement. Without this document, I can not verify the interest rate, fees, or repayment terms.\n\n2. Failure to Provide Clear Cost Breakdown and Potential Usury Law Violation : During the brief period I could access the account, I observed that daily interest was being added to the principal loan balance before any payments were applied. I was unable to get a clear, itemized breakdown of the charges from Bison Cash. Based on my calculations and the visible daily interest accrual, I have strong reason to believe the Annual Percentage Rate ( APR ) on this loan far exceeds the maximum 35.99 % rate permitted for loans of this type under California law. This appears to be a usury violation. \n\n3. Unauthorized ACH Withdrawals and Inability to Revoke : During the application process, I explicitly selected an option to not enable automatic ACH withdrawals from my bank account. Despite this, Bison Cash enabled this feature without my explicit consent. When I realized this, I immediately attempted to contact Bison Cash by phone and email to revoke this authorization and stop the payments. My attempts have been completely ignored. I have no way to stop unauthorized withdrawals from my account, which causes significant anxiety about my financial security.\n\n4. Complete Lack of Communication : Bison Cash is entirely unresponsive. My repeated phone calls and emails regarding all the issues listed above go unanswered. This deliberate lack of communication makes it impossible for me to access my loan documents, resolve billing disputes, or get answers to critical questions about my loan.","date_sent_to_company":"2025-10-13T05:26:24.000Z","issue":"Charged fees or interest you didn't expect","sub_product":"Installment loan","zip_code":"90302","tags":null,"has_narrative":true,"complaint_id":"16552596","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Bison Bucks Lending","date_received":"2025-10-13T04:59:18.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["This <em>deliberate</em> lack of communication makes it impossible for me to access my <em>loan</em> documents, resolve billing disputes, or get answers to critical questions about my <em>loan</em>."],"product":["Payday <em>loan</em>, title <em>loan</em>, personal <em>loan</em>, or advance <em>loan</em>"],"sub_product":["Installment <em>loan</em>"]},"sort":[15.296671,"16552596"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":461440,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":435907},{"key":0,"key_as_string":"false","doc_count":25533}]}},"product":{"doc_count":435907,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Mortgage","doc_count":93570,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Conventional home mortgage","doc_count":41503},{"key":"FHA mortgage","doc_count":17643},{"key":"Conventional fixed mortgage","doc_count":9244},{"key":"VA mortgage","doc_count":8233},{"key":"Home equity loan or line of credit (HELOC)","doc_count":4525},{"key":"Other type of mortgage","doc_count":4013},{"key":"Conventional adjustable mortgage 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