{"took":250,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":6852,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"2849126","_score":12.324164,"_source":{"product":"Debt collection","complaint_what_happened":"I once stayed in XXXX XXXX XXXX XXXX Apartments in XXXX XXXX, Texas. After I informed the apartment manager that I was moving out due to crime in the area and apartment complex. I gave them a written notice that I was moving out. The apartment complex was going up for sale to a new owner and the tenants were given a chance to move out based on the crime and things that took place in the complex. I took them up on the offer that I wouldn't be responsible for the remaining balance due to the sale of the complex. After moving out of the complex I got a bill from a collection company. Everything I owe was put on the loan of the sale of the complex and the complex is not trying to collect any funds. So, I don't know why I have this collection company calling me.I like to provide my credit report to show that they are on my credit report.","date_sent_to_company":"2018-03-21T07:24:32.000Z","issue":"Attempts to collect debt not owed","sub_product":"Other debt","zip_code":"77015","tags":null,"has_narrative":true,"complaint_id":"2849126","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"First Advantage LNS Inc.","date_received":"2018-03-21T02:48:33.000Z","state":"TX","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Debt was paid"},"highlight":{"complaint_what_happened":["After I informed the apartment manager that I was moving out due to crime in the area and apartment <em>complex</em>. I gave them a written notice that I was moving out. The apartment <em>complex</em> was going up for sale to a new owner and the tenants were given a chance to move out based on the crime and things that took place in the <em>complex</em>. I took them up on the offer that I wouldn't be responsible for the remaining balance due to the sale of the <em>complex</em>."]},"sort":[12.324164,"2849126"]},{"_index":"complaint-public-v1","_id":"6324131","_score":12.271675,"_source":{"product":"Debt collection","complaint_what_happened":"The apartment complex I live in at the Time was burglarized the police came to the apartment complex and arrested the individual. The apartment complex has a copy of the police report. The maintenance man told the manager he saw me leave. The apartment complex illegally added this debt to my credit report","date_sent_to_company":"2022-12-15T23:12:13.000Z","issue":"Attempts to collect debt not owed","sub_product":"Other debt","zip_code":"73013","tags":"Servicemember","has_narrative":true,"complaint_id":"6324131","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ProCollect, Inc.","date_received":"2022-12-15T22:54:05.000Z","state":"OK","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["The apartment <em>complex</em> I live in at the Time was burglarized the police came to the apartment <em>complex</em> and arrested the individual. The apartment <em>complex</em> has a copy of the police report. The maintenance man told the manager he saw me leave. The apartment <em>complex</em> illegally added this debt to my credit report"]},"sort":[12.271675,"6324131"]},{"_index":"complaint-public-v1","_id":"4316907","_score":12.258093,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Addresses show tooltip button Select as many as apply XXXX XXXX XXXX # XXXX XXXX, TX XXXX SINGLE FAMILY XXXX XXXX XXXX XXXX XXXX, TX XXXX APARTMENT COMPLEX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX SINGLE FAMILY XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX COMPLEX XXXX XXXX XXXX XXXX, TX XXXX SINGLE FAMILY XXXX XXXX XXXX XXXX XXXX, TX XXXX SINGLE FAMILY XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX  COMPLEX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX  COMPLEX XXXX XXXX XXXX XXXX, TX XXXX SINGLE FAMILY XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX  COMPLEX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX  COMPLEX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX  COMPLEX XXXX XXXX XXXX REAR XXXX, TX XXXX XXXX  COMPLEX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX  COMPLEX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX COMPLEX XXXX XXXX XXXX XXXX, TX XXXX MULTIFAMILY XXXX XXXX P XXXX XXXX XXXX XXXX, TX XXXX XXXX COMPLEX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX, TX XXXX SINGLE FAMILY XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX COMPLEX NEED XXXX XXXX XXXX  XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX COMPLEX XXXX XXXX XXXX XXXX XXXX REAR XXXX, TX XXXX XXXX COMPLEX XXXX XXXX XXXX, TX XXXX SINGLE FAMILY XXXX XXXX XXXX XXXX, TX XXXX MULTIFAMILY XXXX XXXX XXXX XXXX XXXX TEXAS XXXX, TX XXXX APARTMENT XXXX  XXXX XXXX XXXX XXXX, TX XXXX SINGLE FAMILY XXXX XXXX XXXX XXXX XXXXXXXX, TX XXXX SINGLE FAMILY XXXX XXXX XXXX XXXX, TX XXXX SINGLE FAMILY XXXX XXXX # XXXX XXXX XXXX, TX XXXX SINGLE FAMILY XXXX XXXX XXXX XXXX XXXX, TX XXXX SINGLE FAMILY XXXX XXXX XXXX XXXX XXXX, TX XXXX SINGLE FAMILY XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX  COMPLEX XXXX THST XXXX, TX XXXX SINGLE FAMILY XXXX XXXX XXXX XXXX, TX XXXX SINGLE FAMILY XXXX XXXX XXXX XXXX XXXX, TX XXXXXXXX XXXX COMPLEX XXXX XXXX P XXXX XXXX XXXX, TX XXXX MULTIFAMILY XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX COMPLEX","date_sent_to_company":"2021-04-21T20:01:00.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"77550","tags":null,"has_narrative":true,"complaint_id":"4316907","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2021-04-21T20:00:54.000Z","state":"TX","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["FAMILY XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX  <em>COMPLEX</em> XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX  <em>COMPLEX</em> XXXX XXXX XXXX XXXX, TX XXXX SINGLE FAMILY XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX  <em>COMPLEX</em> XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX  <em>COMPLEX</em> XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX  <em>COMPLEX</em> XXXX XXXX XXXX REAR XXXX, TX XXXX XXXX  <em>COMPLEX</em> XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX  <em>COMPLEX</em> XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX <em>COMPLEX</em> XXXX XXXX XXXX XXXX, TX XXXX MULTIFAMILY XXXX XXXX P XXXX XXXX XXXX"]},"sort":[12.258093,"4316907"]},{"_index":"complaint-public-v1","_id":"4356257","_score":12.227165,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"wrong info : Fcra violations XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX APARTMENT COMPLEX XXXX XXXX XXXX XXXX XXXX, TX XXXX APARTMENT COMPLEX XXXX XXXX XXXX XXXX XXXX, TX XXXX APARTMENT COMPLEX XXXX XXXX XXXX XXXX XXXX, TX XXXX APARTMENT COMPLEX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX APARTMENT COMPLEX XXXX XXXX XXXX XXXX, TX XXXX MULTIFAMILY XXXX XXXX XXXX XXXX XXXX, TX XXXX APARTMENT COMPLEX XXXX XXXX XXXX XXXX, TX XXXX MULTIFAMILY XXXX XXXX XXXX XXXX, TX XXXX SINGLE FAMILY","date_sent_to_company":"2021-05-06T18:18:38.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"77072","tags":null,"has_narrative":true,"complaint_id":"4356257","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2021-05-06T18:18:33.000Z","state":"TX","company_public_response":null,"sub_issue":"Investigation took more than 30 days"},"highlight":{"complaint_what_happened":["wrong info : Fcra violations XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX APARTMENT <em>COMPLEX</em> XXXX XXXX XXXX XXXX XXXX, TX XXXX APARTMENT <em>COMPLEX</em> XXXX XXXX XXXX XXXX XXXX, TX XXXX APARTMENT <em>COMPLEX</em> XXXX XXXX XXXX XXXX XXXX, TX XXXX APARTMENT <em>COMPLEX</em> XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX APARTMENT <em>COMPLEX</em> XXXX XXXX XXXX XXXX, TX XXXX MULTIFAMILY XXXX XXXX XXXX XXXX XXXX, TX XXXX APARTMENT <em>COMPLEX</em> XXXX XXXX XXXX XXXX, TX XXXX MULTIFAMILY"]},"sort":[12.227165,"4356257"]},{"_index":"complaint-public-v1","_id":"14110765","_score":12.227165,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"We received a negative report on credit report due to an unpaid balance at apartment complex. We did not receive any form of communication from the apartment complex or debt collector prior to it going to collection agency. After reaching out to the apartment complex post moving out to obtain final bill, we were told ( by the apartment complex ) that they would be in touch once final bill was completed- this never happened. We made several attempts to speak with the management team but no one ever called us back. The complex is XXXX XXXX XXXX located in XXXX, TX. \n\nWe have called the owner of the complex but have not received calls back. We can provide additional information once contacted. Thank you. \n\nXXXX XXXX XXXX ( XXXX ) XXXX","date_sent_to_company":"2025-06-16T20:53:07.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"75067","tags":null,"has_narrative":true,"complaint_id":"14110765","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-06-16T20:42:35.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["We received a negative report on credit report due to an unpaid balance at apartment <em>complex</em>. We did not receive any form of communication from the apartment <em>complex</em> or debt collector prior to it going to collection agency. After reaching out to the apartment <em>complex</em> post moving out to obtain final bill, we were told ( by the apartment <em>complex</em> ) that they would be in touch once final bill was completed- this never happened."]},"sort":[12.227165,"14110765"]},{"_index":"complaint-public-v1","_id":"3359112","_score":12.115163,"_source":{"product":"Debt collection","complaint_what_happened":"This account is for a apartment complex that I didn't live at nor did I know anyone who has lived there, this complex is in a state that I've never been to, I've called the complex and they have no record of me ever having an apartment in my name there either, the complex also contacted the collection agency and they refused to speak to them.","date_sent_to_company":"2019-08-30T13:37:55.000Z","issue":"Attempts to collect debt not owed","sub_product":"Other debt","zip_code":"27603","tags":null,"has_narrative":true,"complaint_id":"3359112","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ProCollect, Inc.","date_received":"2019-08-30T13:27:47.000Z","state":"NC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Debt was result of identity theft"},"highlight":{"complaint_what_happened":["This account is for a apartment <em>complex</em> that I didn't live at nor did I know anyone who has lived there, this <em>complex</em> is in a state that I've never been to, I've called the <em>complex</em> and they have no record of me ever having an apartment in my name there either, the <em>complex</em> also contacted the collection agency and they refused to speak to them."]},"sort":[12.115163,"3359112"]},{"_index":"complaint-public-v1","_id":"3909782","_score":12.041719,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"The account informations and addresses are not mine. \nXXXX XXXX Account Number XXXX XXXX  XXXX Account Number XXXX XXXX XXXX XXXX Account Number XXXX XXXX XXXX XXXX Account Number XXXX XXXX XXXX XXXX Account Number XXXX XXXX   XXXX XXXX  Account Number XXXX OFFICE OF THE ATTY GENER Account Number XXXX XXXX XXXX XXXX Account Number XXXX XXXX XXXX/XXXX  XXXX   Account Number XXXX XXXX/XXXX   XXXX  Account Number XXXX XXXX XXXX XXXX Account Number XXXX XXXX XXXX XXXX XXXX, TX XXXX SINGLE FAMILY XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX APARTMENT COMPLEX XXXX XXXX XXXX XXXX # XXXX XXXX, TX XXXX SINGLE FAMILY XXXX XXXX  XXXX XXXX # XXXX  XXXX, TX XXXX APARTMENT COMPLEX XXXX XXXX XXXX XXXX, TX XXXX SINGLE FAMILY XXXX XXXX XXXX # XXXX XXXX XXXX, TX XXXX APARTMENT COMPLEX XXXX XXXX XXXX XXXX XXXX, TX XXXX APARTMENT COMPLEX XXXX XXXX XXXX  XXXX XXXX, TX XXXX APARTMENT COMPLEX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX APARTMENT COMPLEX XXXX XXXX  XXXX XXXX XXXX XXXX, TX XXXX APARTMENT COMPLEX XXXX XXXX  XXXX XXXX XXXX XXXX, TX XXXX APARTMENT COMPLEX XXXX XXXX  XXXX XXXX XXXX, TX XXXX SINGLE FAMILY XXXX XXXX XXXX XXXX XXXX, TX XXXX MULTIFAMILY XXXX XXXX  XXXX XXXX XXXX, TX XXXX MULTIFAMILY XXXX XXXX XXXX XXXX, TX XXXX SINGLE FAMILY XXXX XXXX  XXXX XXXX # XXXX XXXX, TX XXXX APARTMENT COMPLEX XXXX XXXX XXXX XXXX  XXXX XXXX, TX XXXX APARTMENT COMPLEX XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX SINGLE FAMILY XXXX XXXX  XXXX XXXX XXXX XXXX, TX XXXX APARTMENT COMPLEX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX APARTMENT COMPLEX MAIL RETURN XXXX XXXX, TX XXXX POST OFFICE BOX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX","date_sent_to_company":"2020-10-21T06:18:49.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"77494","tags":null,"has_narrative":true,"complaint_id":"3909782","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2020-10-21T02:14:12.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["XXXX XXXX XXXX # XXXX XXXX, TX XXXX SINGLE FAMILY XXXX XXXX  XXXX XXXX # XXXX  XXXX, TX XXXX APARTMENT <em>COMPLEX</em> XXXX XXXX XXXX XXXX, TX XXXX SINGLE FAMILY XXXX XXXX XXXX # XXXX XXXX XXXX, TX XXXX APARTMENT <em>COMPLEX</em> XXXX XXXX XXXX XXXX XXXX, TX XXXX APARTMENT <em>COMPLEX</em> XXXX XXXX XXXX  XXXX XXXX, TX XXXX APARTMENT <em>COMPLEX</em> XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX APARTMENT <em>COMPLEX</em> XXXX XXXX  XXXX XXXX XXXX XXXX, TX XXXX APARTMENT <em>COMPLEX</em> XXXX XXXX  XXXX XXXX XXXX XXXX, TX XXXX APARTMENT <em>COMPLEX</em> XXXX XXXX"]},"sort":[12.041719,"3909782"]},{"_index":"complaint-public-v1","_id":"16861928","_score":12.009426,"_source":{"product":"Debt collection","complaint_what_happened":"My family vacated the apartment due to repeated requests for the apartment complex to fix a major mold problem. XXXX, they \" replaced '' the drywall, only for the mold to come through the drywall again, and then, on the XXXX  \" attempt '' to remedy the situation, the complex simply left an open hole in the ceiling, allowing for the mold to propagate through the apartment much more effectively. \n\nI decided to break the lease due to the health hazard and refusal to properly remediate this severe XXXX  problem. \n\nMy son has a severe XXXX  XXXX, and this refusal to correctly maintain the complex caused thousands in doctor 's appointments, and visits to the hospital. The managers of the complex staunchly refused to fix the problem, and allowed the XXXX  to continue growing with reckless abandon. \n\nName of the apartment complex : XXXX XXXX XXXX  XXXX  Address of the apartment complex : XXXX XXXX XXXX, XXXX XXXX, TX XXXX Video of the leak contributing to the XXXX, and the resulting hole in the ceiling drywall that was left for weeks on end are available.","date_sent_to_company":"2025-10-28T23:03:09.000Z","issue":"Written notification about debt","sub_product":"Rental debt","zip_code":"78260","tags":null,"has_narrative":true,"complaint_id":"16861928","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"National Credit Systems,Inc.","date_received":"2025-10-28T22:48:08.000Z","state":"TX","company_public_response":null,"sub_issue":"Didn't receive notice of right to dispute"},"highlight":{"complaint_what_happened":["Name of the apartment <em>complex</em> : XXXX XXXX XXXX  XXXX  Address of the apartment <em>complex</em> : XXXX XXXX XXXX, XXXX XXXX, TX XXXX Video of the leak contributing to the XXXX, and the resulting hole in the ceiling drywall that was left for weeks on end are available."]},"sort":[12.009426,"16861928"]},{"_index":"complaint-public-v1","_id":"4400720","_score":11.965443,"_source":{"product":"Debt collection","complaint_what_happened":"Reached out to apartment complex about settling XXXX $ move out fee on XX/XX/21. They advised me to send them a check to clear the fee. \n\nTwo weeks later the debt appears with a collections agency. Apartment complex tells me they made mistakes and that I need to actually pay the debt to the collections agency. \n\nI have disputed with my XXXX  who ruled in my favor. The apartment complex is refusing payment and the collections agency is doing an investigation as to whether or not the debt should be paid by me to the complex or the agency.","date_sent_to_company":"2021-05-24T15:48:57.000Z","issue":"Written notification about debt","sub_product":"Other debt","zip_code":"20105","tags":null,"has_narrative":true,"complaint_id":"4400720","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FAIR COLLECTIONS & OUTSOURCING, INC.","date_received":"2021-05-24T15:23:30.000Z","state":"VA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Didn't receive notice of right to dispute"},"highlight":{"complaint_what_happened":["The apartment <em>complex</em> is refusing payment and the collections agency is doing an investigation as to whether or not the debt should be paid by me to the <em>complex</em> or the agency."]},"sort":[11.965443,"4400720"]},{"_index":"complaint-public-v1","_id":"13578006","_score":11.872881,"_source":{"product":"Debt collection","complaint_what_happened":"I took all the proper steps prior to moving to a city. The apartment complex added fees to my account. I moved to a different city for my employer. I submitted all paperwork prior to moving to a new apartment complex. Months after I moved my previous apartment complex sent me a bill for over XXXX dollars. The apartment complex sold the debt to ProCollect , Inc . The bill went to collections ( ProCollect , Inc ).","date_sent_to_company":"2025-05-19T00:22:53.000Z","issue":"Took or threatened to take negative or legal action","sub_product":"Rental debt","zip_code":"31021","tags":null,"has_narrative":true,"complaint_id":"13578006","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ProCollect, Inc.","date_received":"2025-05-19T00:10:34.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Threatened or suggested your credit would be damaged"},"highlight":{"complaint_what_happened":["The apartment <em>complex</em> added fees to my account. I moved to a different city for my employer. I submitted all paperwork prior to moving to a new apartment <em>complex</em>. Months after I moved my previous apartment <em>complex</em> sent me a bill for over XXXX dollars. The apartment <em>complex</em> sold the debt to ProCollect , Inc . The bill went to collections ( ProCollect , Inc )."]},"sort":[11.872881,"13578006"]},{"_index":"complaint-public-v1","_id":"3166597","_score":11.8181505,"_source":{"product":"Debt collection","complaint_what_happened":"I was contacted about a debt owed to an apartment complex I never lived in. I contacted the apartment complex and the manager verified that the debt is not mine. I contacted the collection agency and they were informed by the apartment complex that the debt is not mine but they have not taken the debt off my credit reports and are still trying to collect for it.","date_sent_to_company":"2019-03-01T17:00:59.000Z","issue":"Attempts to collect debt not owed","sub_product":"Other debt","zip_code":"751XX","tags":null,"has_narrative":true,"complaint_id":"3166597","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ProCollect, Inc.","date_received":"2019-03-01T16:49:11.000Z","state":"TX","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["I was contacted about a debt owed to an apartment <em>complex</em> I never lived in. I contacted the apartment <em>complex</em> and the manager verified that the debt is not mine. I contacted the collection agency and they were informed by the apartment <em>complex</em> that the debt is not mine but they have not taken the debt off my credit reports and are still trying to collect for it."]},"sort":[11.8181505,"3166597"]},{"_index":"complaint-public-v1","_id":"4402385","_score":11.796801,"_source":{"product":"Debt collection","complaint_what_happened":"Hello, There is an apartment company claiming that I owe them {$590.00}. I have never stayed in this apartment complex nor would I ever stay in this apartment complex. I went to the XXXX XXXX XXXX XXXX to prove to my current apartment complex that I owe no not nor I have a stayed there. My new apartment complex confirmed with them that I have never signed a lease or anything otherwise I would not have been able to move into my new place. Every time I try to dispute it they say its real. Which is obviously incorrect.","date_sent_to_company":"2021-05-24T20:52:09.000Z","issue":"Attempts to collect debt not owed","sub_product":"Other debt","zip_code":"91750","tags":null,"has_narrative":true,"complaint_id":"4402385","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ProCollect, Inc.","date_received":"2021-05-24T20:40:46.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["I have never stayed in this apartment <em>complex</em> nor would I ever stay in this apartment <em>complex</em>. I went to the XXXX XXXX XXXX XXXX to prove to my current apartment <em>complex</em> that I owe no not nor I have a stayed there. My new apartment <em>complex</em> confirmed with them that I have never signed a lease or anything otherwise I would not have been able to move into my new place. Every time I try to dispute it they say its real. Which is obviously incorrect."]},"sort":[11.796801,"4402385"]},{"_index":"complaint-public-v1","_id":"3529996","_score":11.786303,"_source":{"product":"Debt collection","complaint_what_happened":"My apartment complex mistakenly reported that I owed {$180.00}. The apartment complex, XXXX XXXX XXXX, has provided me with a letter to that effect and says they have sent that letter to National Credit Systems back in XX/XX/2018. \n\nThe collection agency never removed my account. \n\nThis week, the apartment complex has tried more than once to email that letter again to the collection agency. The emails bounced back. \n\nEach agent I speak with from the collection agency is giving me different and contradictory information about the status of my account. \n\nMost recently, the collection agency informed me that the inquiry into this had been closed because the apartment complex refused to communicate with them. \n\nAt this point, both of the apartment complex and I are trying to get information resolving this debt to the collection agency, but they don't seem to want to accept it, and aren't giving us a means of getting that information to them.","date_sent_to_company":"2020-02-12T23:03:03.000Z","issue":"Attempts to collect debt not owed","sub_product":"Other debt","zip_code":"37209","tags":null,"has_narrative":true,"complaint_id":"3529996","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"National Credit Systems,Inc.","date_received":"2020-02-12T22:42:20.000Z","state":"TN","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["My apartment <em>complex</em> mistakenly reported that I owed {$180.00}. The apartment <em>complex</em>, XXXX XXXX XXXX, has provided me with a letter to that effect and says they have sent that letter to National Credit Systems back in XX/XX/2018. \n\nThe collection agency never removed my account. \n\nThis week, the apartment <em>complex</em> has tried more than once to email that letter again to the collection agency. The emails bounced back."]},"sort":[11.786303,"3529996"]},{"_index":"complaint-public-v1","_id":"14884338","_score":11.77656,"_source":{"product":"Debt collection","complaint_what_happened":"I applied to an apartment complex. The complex denied me so they returned my application fee in the form of a check. Months later a collection agency tells me I owe them money for the complex that I was denied for. I provided proof that I owe them nothing and they still keep verifying it as accurate and constantly calling my phone.","date_sent_to_company":"2025-07-25T11:57:10.000Z","issue":"Attempts to collect debt not owed","sub_product":"Other debt","zip_code":"92120","tags":"Servicemember","has_narrative":true,"complaint_id":"14884338","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"T.S. Holdings","date_received":"2025-07-25T11:39:35.000Z","state":"CA","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["I applied to an apartment <em>complex</em>. The <em>complex</em> denied me so they returned my application fee in the form of a check. Months later a collection agency tells me I owe them money for the <em>complex</em> that I was denied for. I provided proof that I owe them nothing and they still keep verifying it as accurate and constantly calling my phone."]},"sort":[11.77656,"14884338"]},{"_index":"complaint-public-v1","_id":"2796201","_score":11.772706,"_source":{"product":"Debt collection","complaint_what_happened":"I moved out of XXXX XXXX XXXX complex at the end of XX/XX/XXXX. Very soon after I received a letter that I owed money to the complex for damages to the furniture I did not ( nor any of my roommates ) make ( I do not recall an amount being stated in the letter ). I emailed the apartment complex manager on XX/XX/XXXX saying I would not pay for the damages I did not make, and sent her attachments of my inventory list from before moving into the complex that shows I had noticed couch damages prior to move-in, and had noted it on my inventory list. I received a reply two months later that said the damages were due to pet dander and stains, which me nor my roommates made. I replied to the email XX/XX/XXXX noting, again, that me and my roommates had not damaged the couch, that the condition we left it in was the condition we found it in. I also stated I would get an attorney if they continued to bill me a payment I was not responsible for. Since XX/XX/XXXX, I have not had any correspondence with the apartment complex manager until yesterday XX/XX/XXXX, when my mother ( who cosigned my lease with me for this complex ) received a call that the amount owed to the apartment complex had been sent to a collection agency.","date_sent_to_company":"2018-01-30T00:04:27.000Z","issue":"Attempts to collect debt not owed","sub_product":"Other debt","zip_code":"78731","tags":null,"has_narrative":true,"complaint_id":"2796201","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ProCollect, Inc.","date_received":"2018-01-28T16:24:05.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["Since XX/XX/XXXX, I have not had any correspondence with the apartment <em>complex</em> manager until yesterday XX/XX/XXXX, when my mother ( who cosigned my lease with me for this <em>complex</em> ) received a call that the amount owed to the apartment <em>complex</em> had been sent to a collection agency."]},"sort":[11.772706,"2796201"]},{"_index":"complaint-public-v1","_id":"3859907","_score":11.762304,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"CREDENCE RESOURCE MANAGE Account XXXX CREDIT XXXX BANK Account XXXX XXXX XXXX XXXX Account XXXX XXXX XXXX Account XXXX RESURGENT/LVNV FUNDING Account XXXX XXXX XXXX XXXX Account XXXX XXXX XXXX XXXX Account XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX APARTMENT COMPLEX XXXX SCENIC HWY XXXX XXXX, LA XXXX MULTIFAMILY XXXX XXXX XXXX XXXX XXXX XXXX, LA XXXX APARTMENT COMPLEX XXXX XXXX XXXX XXXX XXXX XXXX, LA XXXX APARTMENT COMPLEX XXXX XXXX XXXX XXXX XXXX XXXX, LA XXXX SINGLE FAMILY XXXX XXXX XXXX XXXX XXXX XXXX, LA XXXX APARTMENT COMPLEX XXXX XXXX FAIRLANE CT XXXX XXXX, LA XXXX SINGLE FAMILY XXXX XXXX XXXX XXXX XXXX XXXX, LA XXXX APARTMENT COMPLEX XXXX XXXX XXXX XXXX XXXX, LA XXXX SINGLE FAMILY XXXX XXXX XXXX XXXX XXXX, TX XXXX SINGLE FAMILY XXXX XXXX XXXX XXXX, TX XXXX MULTIFAMILY XXXX XXXX XXXX XXXX XXXX, TX XXXX APARTMENT COMPLEX XXXX XXXX XXXX XXXX XXXX, TX XXXX SINGLE FAMILY XXXX SCENIC HWY XXXX XXXX XXXX, LA XXXX APARTMENT COMPLEX XXXX XXXX XXXX XXXX XXXX, LA XXXX MULTIFAMILY XXXX XXXX XXXX XXXX XXXX XXXX, LA XXXX APARTMENT COMPLEX XXXX XXXX XXXX XXXX XXXX, LA XXXX MULTIFAMILY XXXX XXXX XXXX XXXX, LA XXXX SINGLE FAMILY XXXX XXXX FAIRLANE CT XXXX XXXX, LA XXXX SINGLE FAMILY XXXX SCENIC HWY # XXXX XXXX XXXX, LA XXXX APARTMENT COMPLEX XXXX XXXX XXXX XXXX XXXX, LA XXXX SINGLE FAMILY XXXX XXXX FAIRLANE CT XXXX XXXX, LA XXXX SINGLE FAMILY XXXX XXXX XXXX XXXX XXXX","date_sent_to_company":"2020-09-22T19:34:51.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"77054","tags":null,"has_narrative":true,"complaint_id":"3859907","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2020-09-22T19:34:46.000Z","state":"TX","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["XXXX, LA XXXX APARTMENT <em>COMPLEX</em> XXXX XXXX FAIRLANE CT XXXX XXXX, LA XXXX SINGLE FAMILY XXXX XXXX XXXX XXXX XXXX XXXX, LA XXXX APARTMENT <em>COMPLEX</em> XXXX XXXX XXXX XXXX XXXX, LA XXXX SINGLE FAMILY XXXX XXXX XXXX XXXX XXXX, TX XXXX SINGLE FAMILY XXXX XXXX XXXX XXXX, TX XXXX MULTIFAMILY XXXX XXXX XXXX XXXX XXXX, TX XXXX APARTMENT <em>COMPLEX</em> XXXX XXXX XXXX XXXX XXXX, TX XXXX SINGLE FAMILY XXXX SCENIC HWY XXXX XXXX XXXX, LA XXXX APARTMENT <em>COMPLEX</em> XXXX XXXX XXXX XXXX XXXX, LA XXXX MULTIFAMILY XXXX XXXX XXXX"]},"sort":[11.762304,"3859907"]},{"_index":"complaint-public-v1","_id":"1424950","_score":11.755339,"_source":{"product":"Credit reporting","complaint_what_happened":"I do not owe XXXX XXXX XXXX or XXXX Apartments. I have abided by all contractual obligations and have paid rent in full covering the entire stay in the apartment complex. I left the complex and paid my rent in full. There were XXXX instances which the complex was unsafe as direct result of management neglience which caused me to suffer theft of property and put my life in danger due to possible fire. That was the reason I left the complex. As the result of their unlawful claim in my credit history, I have been denied to rent elsewhere.","date_sent_to_company":"2015-06-19T15:51:55.000Z","issue":"Credit reporting company's investigation","sub_product":null,"zip_code":"77530","tags":null,"has_narrative":true,"complaint_id":"1424950","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2015-06-17T02:59:03.000Z","state":"TX","company_public_response":null,"sub_issue":"No notice of investigation status/result"},"highlight":{"complaint_what_happened":["I have abided by all contractual obligations and have paid rent in full covering the entire stay in the apartment <em>complex</em>. I left the <em>complex</em> and paid my rent in full. There were XXXX instances which the <em>complex</em> was unsafe as direct result of management neglience which caused me to suffer theft of property and put my life in danger due to possible fire. That was the reason I left the <em>complex</em>. As the result of their unlawful claim in my credit history, I have been denied to rent elsewhere."]},"sort":[11.755339,"1424950"]},{"_index":"complaint-public-v1","_id":"10457884","_score":11.717518,"_source":{"product":"Debt collection","complaint_what_happened":"On XX/XX/year>, I ended my lease with apartment complex XXXX XXXX in XXXX, Nebraska, and moved out. On XX/XX/XXXX, I contacted the apartment complex manager to request the final bill. The manager informed me that they would send the bill once all invoices had been processed. \n\nOn XX/XX/year>, I unexpectedly received a letter from Resident Advocate, a collection agency based in Florida, demanding payment for a debt allegedly owed to the apartment complex. This occurred before I had received any final bill or statement from the apartment complex. \n\nOn XX/XX/year>, I finally received the final bill from the apartment complex. \n\nI believe this situation violates the Fair Debt Collection Practices Act ( FDCPA ) and Nebraska state laws for the following reasons : 1. The debt was sent to collections before I was provided with a final bill, despite the apartment complex telling me they were still processing invoices.\n\n2. I was not given proper notice or opportunity to dispute the debt before it was sent to collections.\n\n3. The rapid escalation to a collection agency ( within approximately two weeks of move-out ) seems to violate fair debt collection practices.\n\n4. The apartment complex misrepresented the status of the debt by sending it to collections before finalizing the amount owed.\n\n5. I am unsure if the Florida-based collection agency is licensed to operate in Nebraska.\n\nThese actions have caused me undue stress and potential harm to my credit rating. I would like the following resolutions : 1. The apartment complex to immediately recall the debt from the collection agency.\n\n2. Both the apartment complex and the collection agency to provide written confirmation that this debt has been removed from collections.\n\n3. Assurance that no negative information related to this incident has been reported to credit bureaus, and if it has, for it to be immediately removed.\n\n4. Both entities to provide written assurance of compliance with all relevant debt collection laws in the future.\n\n5. Compensation for any violations of the FDCPA or state laws, if applicable. \n\nContact information for companies involved : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NE XXXX XXXX Resident Advocate XXXX XXXX XXXX XXXX XXXX, # XXXX XXXX, FL XXXX Website : XXXXXXXX XXXXXXXX I have attempted to resolve this issue directly with the apartment complex and the collection agency but have not received a satisfactory response. I have documentation of all communications and am willing to provide copies of the collection letter and final bill if requested.","date_sent_to_company":"2024-10-15T21:02:45.000Z","issue":"False statements or representation","sub_product":"Rental debt","zip_code":"681XX","tags":null,"has_narrative":true,"complaint_id":"10457884","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"HW Holding, Inc","date_received":"2024-10-15T20:49:04.000Z","state":"NE","company_public_response":null,"sub_issue":"Attempted to collect wrong amount"},"highlight":{"complaint_what_happened":["On XX/XX/year>, I ended my lease with apartment <em>complex</em> XXXX XXXX in XXXX, Nebraska, and moved out. On XX/XX/XXXX, I contacted the apartment <em>complex</em> manager to request the final bill. The manager informed me that they would send the bill once all invoices had been processed. \n\nOn XX/XX/year>, I unexpectedly received a letter from Resident Advocate, a collection agency based in Florida, demanding payment for a debt allegedly owed to the apartment <em>complex</em>."]},"sort":[11.717518,"10457884"]},{"_index":"complaint-public-v1","_id":"18082553","_score":11.702261,"_source":{"product":"Debt collection","complaint_what_happened":"Apartment complex provided a false move out date and charged me for months of rent in an apartment that I never lived in. Prior arrangements were made by the complex to ensure I did not receive any charges for not moving in. Complex has now charged me anyways and sent the account to collections and refuse to make it right. This is negatively impacting my credit score.","date_sent_to_company":"2025-12-16T19:01:22.000Z","issue":"Attempts to collect debt not owed","sub_product":"Rental debt","zip_code":"793XX","tags":null,"has_narrative":true,"complaint_id":"18082553","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TrueAccord Corp.","date_received":"2025-12-16T18:38:56.000Z","state":"TX","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["Apartment <em>complex</em> provided a false move out date and charged me for months of rent in an apartment that I never lived in. Prior arrangements were made by the <em>complex</em> to ensure I did not receive any charges for not moving in. <em>Complex</em> has now charged me anyways and sent the account to collections and refuse to make it right. This is negatively impacting my credit score."]},"sort":[11.702261,"18082553"]},{"_index":"complaint-public-v1","_id":"2761580","_score":11.701969,"_source":{"product":"Debt collection","complaint_what_happened":"XXXX XXXX XXXX improperly represented themselves as working on behalf of apartment complexes who charged off the debt I owed. Two representatives stated that the apartment complexes would not accept less than 70 % of the debt. One manager stated that \" the client '' not accept less than 80 % on a debt, and constantly referred to the client being the entity setting the terms on this charged off debt. When I spoke to a third manager today, XXXX, I told him that I contacted the apartment complexes who confirmed they charged off the debts and that none of the money I paid would be sent to them. XXXX stated \" That is correct. The apartment complexes wo n't get the money, their management companies will. '' This is also inaccurate as I contacted the management companies for both of these complexes and they also confirmed that none of the money I would pay would go to them. I recorded our conversation where he states that money would go to the management companies of these apartment complexes, and have attached them. XXXX then replayed my conversation where I spoke with the previous day, which I also recorded but was not able to add as the file is too big. I can provide a copy upon request.","date_sent_to_company":"2017-12-22T06:10:50.000Z","issue":"False statements or representation","sub_product":"Other debt","zip_code":"30342","tags":"Servicemember","has_narrative":true,"complaint_id":"2761580","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"National Credit Systems,Inc.","date_received":"2017-12-22T00:07:27.000Z","state":"GA","company_public_response":null,"sub_issue":"Attempted to collect wrong amount"},"highlight":{"complaint_what_happened":["When I spoke to a third manager today, XXXX, I told him that I contacted the apartment <em>complexes</em> who confirmed they charged off the debts and that none of the money I paid would be sent to them. XXXX stated \" That is correct. The apartment <em>complexes</em> wo n't get the money, their management companies will. '' This is also inaccurate as I contacted the management companies for both of these <em>complexes</em> and they also confirmed that none of the money I would pay would go to them."]},"sort":[11.701969,"2761580"]},{"_index":"complaint-public-v1","_id":"17252477","_score":11.683616,"_source":{"product":"Debt collection","complaint_what_happened":"I recently received an email from genesis a collections agency about from an apartment complex I live in almost a year ago. I was never contacted by the complex regarding this charge to an account that had already been closed. I received no bill no itemized receipt no phone call, email, nothing involving this charge. The new apartment I moved into uses the same resident payment portal as the former complex and when I first moved in I could still view my former complex account. There was never a charge added to it while I had access and paying my new rent on the same website. This has now heavily negatively effected my credit score.","date_sent_to_company":"2025-11-14T19:58:52.000Z","issue":"Attempts to collect debt not owed","sub_product":"Rental debt","zip_code":"29577","tags":null,"has_narrative":true,"complaint_id":"17252477","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis","date_received":"2025-11-14T19:39:12.000Z","state":"SC","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["I recently received an email from genesis a collections agency about from an apartment <em>complex</em> I live in almost a year ago. I was never contacted by the <em>complex</em> regarding this charge to an account that had already been closed. I received no bill no itemized receipt no phone call, email, nothing involving this charge. The new apartment I moved into uses the same resident payment portal as the former <em>complex</em> and when I first moved in I could still view my former <em>complex</em> account."]},"sort":[11.683616,"17252477"]},{"_index":"complaint-public-v1","_id":"2481025","_score":11.6818695,"_source":{"product":"Debt collection","complaint_what_happened":"Southern Managemen t  XXXX   XXXX   XXXX   XXXX  FL  XXXX  (  XXXX  ) On  XXXX   XXXX     2016  They are reporting that I owed an apartment complex  (    XXXX     XXXX  )  XXXX  rent when I lived there. I have send them proof that I paid the complex rent and cleaned the apartment complex when I left but they are still reporting this to the credit bureau. I have contacted the apartment complex but they have been sold to a third party and have no record of me ever living there. This collection have affected me greatly because it stop me from getting other apartment in my name and affecting my credit.","date_sent_to_company":"2017-05-10T06:57:17.000Z","issue":"Attempts to collect debt not owed","sub_product":"Other debt","zip_code":"33417","tags":null,"has_narrative":true,"complaint_id":"2481025","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Southern Management Systems Inc.","date_received":"2017-05-10T06:40:07.000Z","state":"FL","company_public_response":"Company disputes the facts presented in the complaint","sub_issue":"Debt was paid"},"highlight":{"complaint_what_happened":["Southern Managemen t  XXXX   XXXX   XXXX   XXXX  FL  XXXX  (  XXXX  ) On  XXXX   XXXX     2016  They are reporting that I owed an apartment <em>complex</em>  (    XXXX     XXXX  )  XXXX  rent when I lived there. I have send them proof that I paid the <em>complex</em> rent and cleaned the apartment <em>complex</em> when I left but they are still reporting this to the credit bureau. I have contacted the apartment <em>complex</em> but they have been sold to a third party and have no record of me ever living there."]},"sort":[11.6818695,"2481025"]},{"_index":"complaint-public-v1","_id":"11449170","_score":11.676504,"_source":{"product":"Debt collection","complaint_what_happened":"Company is fraudulently reporting debt that was not owed to XXXX XXXX XXXX  I have moved out about XXXX  years ago never have been contacted about an owed balance from complex since then. Upon move out balance was paid in full to apartment complex. Complex had many unlivable conditions which is why I didnt renew lease complex had apartments with multiple break ins, bug infested apartments, and multiple crime cases in area and terrible leasing company that wouldnt address any concerns and would not assist with this matter which cause a huge safety concern to me. Complex had gotten so bad to the point US mails service wont even deliver mail there anymore due to constant break ins to mailbox area. I have tried to reach out to Rent Recovery solutions and request proof balance that was owed and breakdown of charges as well, Rent recovery solutions is reporting a balance of XXXX which I have never received a response or any type of assistance and also no assistance from apartment complex. Just take a peek into both companies reviews this tells you everything you need to about them.","date_sent_to_company":"2025-01-10T00:23:21.000Z","issue":"Attempts to collect debt not owed","sub_product":"Rental debt","zip_code":"32707","tags":null,"has_narrative":true,"complaint_id":"11449170","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Rent Recovery Solutions","date_received":"2025-01-09T23:50:24.000Z","state":"FL","company_public_response":null,"sub_issue":"Debt was paid"},"highlight":{"complaint_what_happened":["Company is fraudulently reporting debt that was not owed to XXXX XXXX XXXX  I have moved out about XXXX  years ago never have been contacted about an owed balance from <em>complex</em> since then. Upon move out balance was paid in full to apartment <em>complex</em>."]},"sort":[11.676504,"11449170"]},{"_index":"complaint-public-v1","_id":"4023674","_score":11.665133,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"The accounts and information, addresses are not mine to the best of my knowledge Enclosed all documents XXXX/XXXX  XXXX  Account Number XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX  XXXX  XXXX  XXXX XXXX XXXX XXXX XXXX, TX XXXX SINGLE FAMILY XXXX XXXX XXXX XXXX XXXX, TX XXXX SINGLE FAMILY XXXX XXXX XXXX XXXX XXXX, TX XXXX SINGLE FAMILY XXXX XXXX XXXX XXXX, TX XXXX SINGLE FAMILY XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX MULTIFAMILY XXXX XXXX XXXX XXXX, TX XXXX SINGLE FAMILY XXXX XXXX  XXXX XXXX XXXX, TX XXXX SINGLE FAMILY XXXX XXXX  XXXX XXXX XXXX, TX XXXX SINGLE FAMILY XXXX XXXX XXXX XXXX XXXX, TX XXXX MULTIFAMILY XXXX XXXX XXXX XXXX XXXX, TX XXXX APARTMENT COMPLEX XXXX XXXX XXXX XXXX, TX XXXX SINGLE FAMILY XXXX  XXXX  XXXX XXXX, WY XXXX XXXX  XXXX  XXXX  XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX APARTMENT COMPLEX XXXX XXXX XXXX # XXXX XXXX, TX XXXX APARTMENT COMPLEX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX APARTMENT COMPLEX XXXX XXXX XXXX XXXX XXXX XXXX, WY XXXX SINGLE FAMILY XXXX XXXX XXXX XXXX, WY XXXX SINGLE FAMILY XXXX XXXX XXXX XXXX, TX XXXX SINGLE FAMILY XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX APARTMENT COMPLEX XXXX XXXX  XXXX XXXX XXXX XXXX, TX XXXX APARTMENT COMPLEX XXXX XXXX  XXXX XXXX XXXX XXXX, TX XXXX APARTMENT COMPLEX XXXX XXXX XXXX XXXX XXXX, TX XXXX SINGLE FAMILY XXXX XXXX XXXX XXXX XXXX, WY XXXX SINGLE FAMILY XXXX XXXX XXXX XXXX, WY XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, WY XXXX APARTMENT COMPLEX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX, TX XXXX APARTMENT COMPLEX XXXX XXXX XXXX # XXXX XXXX, TX XXXX APARTMENT COMPLEX XXXX XXXX  XXXX XXXX, WY XXXX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX","date_sent_to_company":"2020-12-21T17:18:54.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"775XX","tags":null,"has_narrative":true,"complaint_id":"4023674","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2020-12-21T17:18:50.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["APARTMENT <em>COMPLEX</em> XXXX XXXX  XXXX XXXX XXXX XXXX, TX XXXX APARTMENT <em>COMPLEX</em> XXXX XXXX XXXX XXXX XXXX, TX XXXX SINGLE FAMILY XXXX XXXX XXXX XXXX XXXX, WY XXXX SINGLE FAMILY XXXX XXXX XXXX XXXX, WY XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, WY XXXX APARTMENT <em>COMPLEX</em> XXXX XXXX XXXX  XXXX XXXX XXXX XXXX, TX XXXX APARTMENT <em>COMPLEX</em> XXXX XXXX XXXX # XXXX XXXX, TX XXXX APARTMENT <em>COMPLEX</em> XXXX XXXX  XXXX XXXX, WY XXXX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX"]},"sort":[11.665133,"4023674"]},{"_index":"complaint-public-v1","_id":"1343506","_score":11.627142,"_source":{"product":"Credit reporting","complaint_what_happened":"I reviewed my credit information and notice an error on my account from an apartment complex I stayed in years ago. The complex back then was called \" XXXX ''. I had email correspondence with the complex regarding my concerns dealing with the apartment before I moved out and was reassured I had nothing to worry about because those issues are not mine and on the complex. I am looking at my credit report and see a charge for XXXX that should n't be there because we left out with a walk through completed and was stated that we had nothing to worry about. We were also given back out security deposit as well when we moved out.","date_sent_to_company":"2015-04-23T15:23:22.000Z","issue":"Incorrect information on credit report","sub_product":null,"zip_code":"30350","tags":null,"has_narrative":true,"complaint_id":"1343506","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2015-04-23T15:23:22.000Z","state":"GA","company_public_response":null,"sub_issue":"Account terms"},"highlight":{"complaint_what_happened":["I reviewed my credit information and notice an error on my account from an apartment <em>complex</em> I stayed in years ago. The <em>complex</em> back then was called \" XXXX ''. I had email correspondence with the <em>complex</em> regarding my concerns dealing with the apartment before I moved out and was reassured I had nothing to worry about because those issues are not mine and on the <em>complex</em>."]},"sort":[11.627142,"1343506"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":6852,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":6852}]}},"product":{"doc_count":6852,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Debt collection","doc_count":3245,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Other debt","doc_count":1261},{"key":"Rental debt","doc_count":1115},{"key":"Other (i.e. phone, health club, etc.)","doc_count":335},{"key":"I do not know","doc_count":245},{"key":"Mortgage debt","doc_count":101},{"key":"Credit card debt","doc_count":85},{"key":"Telecommunications debt","doc_count":25},{"key":"Medical debt","doc_count":19},{"key":"Mortgage","doc_count":16},{"key":"Auto debt","doc_count":14},{"key":"Payday loan debt","doc_count":9},{"key":"Medical","doc_count":7},{"key":"Credit card","doc_count":4},{"key":"Private student loan debt","doc_count":4},{"key":"Federal student loan debt","doc_count":2},{"key":"Auto","doc_count":1},{"key":"Non-federal student loan","doc_count":1},{"key":"Payday loan","doc_count":1}]}},{"key":"Credit reporting, credit repair services, or other personal consumer reports","doc_count":1142,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":1091},{"key":"Other personal consumer report","doc_count":49},{"key":"Credit repair services","doc_count":2}]}},{"key":"Credit reporting or other personal consumer reports","doc_count":917,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit 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