{"took":1688,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":990934,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"7371993","_score":20.740177,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Accounts/tradelines \" XXXX / XXXX XXXX exist on my report as duplicate accounts for those \" Keybank Na ''. XXXX is the servicer whereas XXXX is/was the lender. XXXX returned the loans to XXXX when XXXX mismanaged a deferment and/or forbearance on all ten ( 10 ) accounts. Unfortunately, XXXX placed derogatory charge-off narratives into the accounts/tradelines before returning them to XXXX. XXXX has inserted the CO annotations/narratives into the accounts/tradelines under \" XXXX XXXX. '' Thus, the \" charged-off '' annotations and/narratives under the \" XXXX / XXXX '' tradelines are false/misleading under 15 U.S. Code 1681e because they give the impression that there exists two ( 2 ) sets of accounts that were charged from balance to loss -- this impacts my credit score. Of note is that TransUnion is the only of the three major CRAs that continues to report these accounts/tradelines, as they were removed by XXXX and XXXX for the reason ( s ) as described above.","date_sent_to_company":"2023-08-08T04:44:09.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"48103","tags":null,"has_narrative":true,"complaint_id":"7371993","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2023-08-08T04:23:47.000Z","state":"MI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["XXXX has inserted the CO annotations/<em>narratives</em> into the accounts/<em>tradelines</em> under \" XXXX XXXX. '' Thus, the \" charged-off '' annotations and/<em>narratives</em> under the \" XXXX / XXXX '' <em>tradelines</em> are false/misleading under 15 U.S. Code 1681e because they give the impression that there exists two ( 2 ) sets of accounts that were charged from balance to loss -- this impacts my credit score."]},"sort":[20.740177,"7371993"]},{"_index":"complaint-public-v1","_id":"7492602","_score":19.376457,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Company removed access to my account i suspect a data breach an leak of my personas private consumers information. I request for Immediate Deletion of Unauthorized Inquiries from Consumer Report Dear Sir/Madam, I am writing to formally dispute the presence of certain unauthorized inquiries on my consumer report maintained by your agency, which violate my rights as a federal protected consumer under the provisions of 15 U.S. Code 1681c-2 and 15 U.S. Code 1681b and My person is protected by Code 801 15 USC 1692. I request that you take immediate action to delete these items from my consumer report in accordance with the applicable laws and regulations. As a diligent consumer, I have thoroughly reviewed my consumer report and discovered the presence of inquiries that have been reported without my written consent, thereby contravening the provisions outlined in 15 U.S. Code 1681c-2. This violation is not only a breach of my privacy rights but also undermines the fundamental protections guaranteed to consumers under the U.S. Constitution. Moreover, in accordance with the \" saving to suitors '' clause as prescribed in sections 41 ( 3 ) and 371 ( 3 ) of title 28, U.S.C., I am asserting my rights to seek resolution of this matter through appropriate channels. The fraudulent reporting of these inquiries is in direct violation of the principles enshrined in the U.S. Constitution, which upholds the sanctity of individual rights and protections. I kindly request that you promptly investigate this matter and initiate the necessary steps to delete these unauthorized inquiries from my consumer report. It is crucial that your agency takes immediate action to rectify this error, as the presence of these inquiries is not only inaccurate but also has the potential to impact my creditworthiness and financial well-being. Please find my information below for reference : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I expect your full cooperation in resolving this matter expeditiously, within the prescribed timeframes as defined by the Fair Credit Reporting Act ( FCRA ) or 30 days from this document 's date. Failure to comply with these legal obligations may leave me with no choice but to pursue further action to protect my rights as a consumer. I would appreciate a written confirmation acknowledging receipt of this dispute letter and providing an outline of the actions you intend to take to address this matter. Furthermore, I request that you provide me with a copy of my updated consumer report once the unauthorized inquiries have been removed. Thank you for your attention to this matter. I trust that you will handle this dispute with the utmost diligence and professionalism, adhering to the legal guidelines and your responsibilities as a consumer reporting agency. Yours faithfully, XXXX XXXX","date_sent_to_company":"2023-09-02T16:15:08.000Z","issue":"Credit monitoring or identity theft protection services","sub_product":"Credit reporting","zip_code":"28110","tags":null,"has_narrative":true,"complaint_id":"7492602","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Wholesale Tradelines","date_received":"2023-09-02T16:15:04.000Z","state":"NC","company_public_response":null,"sub_issue":"Problem canceling credit monitoring or identify theft protection service"},"highlight":{"complaint_what_happened":["It is crucial that your agency takes immediate action to rectify this error, as the presence of these inquiries is not only inaccurate but also has the potential to impact my creditworthiness and <em>financial</em> well-being."],"company":["Wholesale <em>Tradelines</em>"]},"sort":[19.376457,"7492602"]},{"_index":"complaint-public-v1","_id":"18283218","_score":18.85226,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Complaint Narrative I am submitting this complaint regarding inaccurate and inconsistent credit reporting related to multiple tradelines furnished by XXXX XXXX Department of Education and reported by XXXX, Equifax, and XXXX. \n\nI have identified ten separate tradelines ( listed in the attached table labeled Document 7 ) that contain materially inconsistent and unverifiable information across the credit bureaus. These inconsistencies include : different account numbers for the same alleged obligations conflicting opened dates conflicting reported dates missing or contradictory last payment information inconsistent creditor name and phone number listings Because the same accounts appear with materially different data depending on the bureau, the information can not be verified as accurate. \n\nI have attached a table summarizing each tradeline and the discrepancies observed, along with supporting credit report excerpts. These inconsistencies demonstrate failures to maintain accurate reporting and failures to correct inaccurate information after notice. \n\nI am requesting that the CFPB review this matter and require correction or deletion of the inaccurately reported tradelines, and ensure that the furnishers and consumer reporting agencies comply with their obligations under the Fair Credit Reporting Act.","date_sent_to_company":"2025-12-25T18:15:47.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"85392","tags":null,"has_narrative":true,"complaint_id":"18283218","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-12-25T18:15:22.000Z","state":"AZ","company_public_response":null,"sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["<em>Complaint</em> <em>Narrative</em> I am submitting this <em>complaint</em> regarding inaccurate and inconsistent credit reporting <em>related</em> to multiple <em>tradelines</em> furnished by XXXX XXXX Department of Education and reported by XXXX, Equifax, and XXXX. \n\nI have identified ten separate <em>tradelines</em> ( listed in the attached table labeled Document 7 ) that contain materially inconsistent and unverifiable information across the credit bureaus."]},"sort":[18.85226,"18283218"]},{"_index":"complaint-public-v1","_id":"18283217","_score":18.833113,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Complaint Narrative I am submitting this complaint regarding inaccurate and inconsistent credit reporting related to multiple tradelines furnished by XXXX XXXX Department of Education and reported by XXXX XXXX and TransUnion. \n\nI have identified ten separate tradelines ( listed in the attached table labeled Document XXXX ) that contain materially inconsistent and unverifiable information across the credit bureaus. These inconsistencies include : different account numbers for the same alleged obligations conflicting opened dates conflicting reported dates missing or contradictory last payment information inconsistent creditor name and phone number listings Because the same accounts appear with materially different data depending on the bureau, the information can not be verified as accurate. \n\nI have attached a table summarizing each tradeline and the discrepancies observed, along with supporting credit report excerpts. These inconsistencies demonstrate failures to maintain accurate reporting and failures to correct inaccurate information after notice. \n\nI am requesting that the CFPB review this matter and require correction or deletion of the inaccurately reported tradelines, and ensure that the furnishers and consumer reporting agencies comply with their obligations under the Fair Credit Reporting Act.","date_sent_to_company":"2025-12-25T18:15:47.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"85392","tags":null,"has_narrative":true,"complaint_id":"18283217","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-12-25T18:15:22.000Z","state":"AZ","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["<em>Complaint</em> <em>Narrative</em> I am submitting this <em>complaint</em> regarding inaccurate and inconsistent credit reporting <em>related</em> to multiple <em>tradelines</em> furnished by XXXX XXXX Department of Education and reported by XXXX XXXX and TransUnion. \n\nI have identified ten separate <em>tradelines</em> ( listed in the attached table labeled Document XXXX ) that contain materially inconsistent and unverifiable information across the credit bureaus."]},"sort":[18.833113,"18283217"]},{"_index":"complaint-public-v1","_id":"3606074","_score":18.6875,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"We were in the process of buying a home and needed some help with our credit score. We purchased two different accounts from Wholesale Tradelines XXXX XXXX and they were supposed to report on my husband 's credit report by XX/XX/XXXX and XXXX. They have yet to show on his credit report. We paid {$2200.00} for their service. The phone number we had for them is no longer in service. Us as well as our realtor have filed \" tickets '' on their website but have not gotten any response. This is not ok ... and I want my money back!!!!!","date_sent_to_company":"2020-04-14T18:36:42.000Z","issue":"Fraud or scam","sub_product":"Credit repair services","zip_code":"75126","tags":null,"has_narrative":true,"complaint_id":"3606074","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"Wholesale Tradelines","date_received":"2020-04-14T18:17:01.000Z","state":"TX","company_public_response":"Company believes complaint represents an opportunity for improvement to better serve consumers","sub_issue":null},"highlight":{"complaint_what_happened":["We purchased two different accounts from Wholesale <em>Tradelines</em> XXXX XXXX and they were supposed to report on my husband 's credit report by XX/XX/XXXX and XXXX. They have yet to show on his credit report. We paid {$2200.00} for their service. The phone number we had for them is no longer in service. Us as well as our realtor have filed \" tickets '' on their website but have not gotten any response. This is not ok ... and I want my money back!!!!!"],"company":["Wholesale <em>Tradelines</em>"],"company_public_response":["Company believes <em>complaint</em> represents an opportunity for improvement to better serve consumers"]},"sort":[18.6875,"3606074"]},{"_index":"complaint-public-v1","_id":"15780225","_score":18.50291,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am filing a complaint regarding inaccurate and contradictory reporting of my XXXX XXXX XXXX  XXXX account ( ending XXXX ) on my Equifax credit report. \nThe account is reported as Closed on XX/XX/XXXX with a {$0.00} balance and {$0.00} past due, yet Equifax also shows a Date of Last Payment of XX/XX/XXXX and an Actual Payment of {$200.00}. This is factually impossible for a closed and paid account. \nThe tradeline is also coded with the derogatory narrative Paid Charge Off, even though the account shows as paid/closed with {$0.00} due. Historical data blocks include post-closure Scheduled/Actual Payments in XXXX, which contradict the accounts status. \nI have disputed this account multiple times with Equifax. The most recent reinvestigation ( XX/XX/XXXX ) only modified historical information but left the contradictions unresolved. \nThis violates the FCRA ( 1681e ( b ), 1681i, 623 ( a ) ( 5 ) ), because the information is inaccurate and misleading.\n\nRequested remedy : Please remove the derogatory Paid Charge Off narrative, or delete the entire tradeline if XXXX can not provide accurate documentation ( original statements, charge-off ledger, correct DOFD, and XXXX XXXX XXXX ).","date_sent_to_company":"2025-09-08T05:57:46.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"33433","tags":null,"has_narrative":true,"complaint_id":"15780225","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-09-08T05:57:20.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["Requested remedy : Please remove the derogatory Paid Charge Off <em>narrative</em>, or delete the entire <em>tradeline</em> if XXXX can not provide accurate documentation ( original statements, charge-off ledger, correct DOFD, and XXXX XXXX XXXX )."]},"sort":[18.50291,"15780225"]},{"_index":"complaint-public-v1","_id":"15780221","_score":18.476528,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am filing a complaint regarding inaccurate and contradictory reporting of my XXXX XXXX XXXX  XXXX account ( ending XXXX ) on my Equifax credit report. \nThe account is reported as Closed on XX/XX/XXXX with a {$0.00} balance and {$0.00} past due, yet Equifax also shows a Date of Last Payment of XX/XX/XXXX and an Actual Payment of {$200.00}. This is factually impossible for a closed and paid account. \nThe tradeline is also coded with the derogatory narrative Paid Charge Off, even though the account shows as paid/closed with {$0.00} due. Historical data blocks include post-closure Scheduled/Actual Payments in XXXX, which contradict the accounts status. \nI have disputed this account multiple times with Equifax. The most recent reinvestigation ( XX/XX/XXXX ) only modified historical information but left the contradictions unresolved. \nThis violates the FCRA ( 1681e ( b ), 1681i, 623 ( a ) ( 5 ) ), because the information is inaccurate and misleading.\n\nRequested remedy : Please remove the derogatory Paid Charge Off narrative, or delete the entire tradeline if XXXX can not provide accurate documentation ( original statements, charge-off ledger, correct DOFD, and XXXX XXXX XXXX ).","date_sent_to_company":"2025-09-08T05:57:47.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"33433","tags":null,"has_narrative":true,"complaint_id":"15780221","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-09-08T05:57:20.000Z","state":"FL","company_public_response":null,"sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["Requested remedy : Please remove the derogatory Paid Charge Off <em>narrative</em>, or delete the entire <em>tradeline</em> if XXXX can not provide accurate documentation ( original statements, charge-off ledger, correct DOFD, and XXXX XXXX XXXX )."]},"sort":[18.476528,"15780221"]},{"_index":"complaint-public-v1","_id":"16528540","_score":18.414421,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Several self-financial-related tradelines are being reported inconsistently and inaccurately on my Experian credit file compared to those on my XXXX  and XXXX files XXXX These errors involve outdated delinquency notations, missing balances, and incomplete payment updates that now interfere with my VA XXXX loan eligibility. \n\nBelow is a breakdown of each affected account and the corrections requested under FCRA 623 ( a ) ( 2 ) and 611 ( a ).\n\n1. Sunrise Banks/ Self Financial ( Credit Builder Loan ) Problem : Experian shows Paid account/was 30 days past due and 30 days delinquent, while Equifax and TransUnion both XXXX Paid as agreed {$0.00} balance. \n\nCorrection Requested : Update Experian to Paid as agreed closed account {$0.00} balance. \n\nRemove all 30 days past due and was 30 days delinquent remarks. \n\nRefresh the last updated date to match XXXX XX/XX/2025 record. \n\nXXXX. XXXX XXXX XXXX XXXX XXXX  Revolving Credit Builder Line ) Problem : XXXX has no recent update, showing a missing balance, payment status, and last activity. TransUnion shows XXXX or paying as agreed {$0.00} balance. \n\nCorrection Requested : Update Experian to show XXXX as agreed closed account {$0.00} balance. \n\nInclude the last updated date as XX/XX/2025 and remove any outdated or blank data fields. \n\nXXXX. Self Credit Builder Account ( if a separate tradeline appears under Self Financial or Credit Builder Account ) Problem : Some reports list duplicate or stale Self Credit Builder accounts with inconsistent dates or missing {$0.00} balances. \n\nCorrection Requested : Delete any duplicate or inactive XXXX XXXX / XXXX XXXX accounts showing the same loan number. \n\nEnsure all active XXXX accounts reflect Paid as agreed {$0.00} balance closed. please delete all self reporting unless it has a positive mark","date_sent_to_company":"2025-10-13T00:59:49.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"76179","tags":"Servicemember","has_narrative":true,"complaint_id":"16528540","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Self Financial Inc.","date_received":"2025-10-13T00:49:04.000Z","state":"TX","company_public_response":null,"sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["<em>Several</em> <em>self-financial</em>-<em>related</em> <em>tradelines</em> are being reported inconsistently and inaccurately on my Experian credit file compared to those on my XXXX  and XXXX files XXXX These errors involve outdated delinquency notations, missing balances, and incomplete payment updates that now interfere with my VA XXXX loan eligibility. \n\nBelow is a breakdown of each affected account and the corrections requested under FCRA 623 ( a ) ( 2 ) and 611 ( a ).\n\n1."],"company":["<em>Self</em> <em>Financial</em> Inc."]},"sort":[18.414421,"16528540"]},{"_index":"complaint-public-v1","_id":"7892585","_score":17.373642,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"On or around XXXX XX/XX/XXXX I filed CFPB complaint XXXX. XXXX closed the complaint alleging it was a duplicate of CFPB complaint XXXX. I have filed disputes with both XXXX and XXXX to fix errors for the account/tradeline. XXXX alleges the account was charged-off. The CO annotations can only exist with respect to an accurate Date of First Delinquency ( DoFD ). According to XXXX data, the alleged CO status and monthly \" CO '' derogatory indicators for this acct/trade begin XX/XX/XXXX. Yet documents generated by XXXX 's own system allege the CO took place in XXXX XXXX. What's more XXXX alleges the CO too place in XX/XX/XXXX. TransUnion and XXXX data exhibit similar anomalies for the account/tradeline. Clearly there is a discrency between the dates XXXX alleges the balance for the account was changed to loss. XXXX, XXXX, and TransUnion need to prove the DoFD was within the 150 days immediately prior to the CO date they are reporting the first CO annotation, or remove any and all derogatory CO markings they are reporting for the payment history with status codes, and remove any charge-off narratives.","date_sent_to_company":"2023-11-22T21:59:29.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"48104","tags":null,"has_narrative":true,"complaint_id":"7892585","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2023-11-22T21:59:26.000Z","state":"MI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["On or around XXXX XX/XX/XXXX I filed CFPB <em>complaint</em> XXXX. XXXX closed the <em>complaint</em> alleging it was a duplicate of CFPB <em>complaint</em> XXXX. I have filed disputes with both XXXX and XXXX to fix errors for the account/<em>tradeline</em>. XXXX alleges the account was charged-off. The CO annotations can only exist with respect to an accurate Date of First Delinquency ( DoFD ). According to XXXX data, the alleged CO status and monthly \" CO '' derogatory indicators for this acct/trade begin XX/XX/XXXX."]},"sort":[17.373642,"7892585"]},{"_index":"complaint-public-v1","_id":"7891322","_score":17.373642,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"On or around XXXX XX/XX/XXXXXXXX  I filed CFPB complaint XXXX. XXXX closed the complaint alleging it was a duplicate of CFPB complaint XXXX. I have filed disputes with both Equifax and XXXX to fix errors for the account/tradeline. XXXX alleges the account was charged-off. The CO annotations can only exist with respect to an accurate Date of First Delinquency ( DoFD ). According to XXXX data, the alleged CO status and monthly \" CO '' derogatory indicators for this acct/trade begin XX/XX/XXXX. Yet documents generated by XXXX 's own system allege the CO took place in XXXX XXXX. What's more XXXX alleges the CO too place in XX/XX/XXXX. XXXX and Equifax data exhibit similar anomalies for the account/tradeline. Clearly there is a discrency between the dates XXXX alleges the balance for the account was changed to loss. XXXX, Equifax, and XXXX need to prove the DoFD was within the 150 days immediately prior to the CO date they are reporting the first CO annotation, or remove any and all derogatory CO markings they are reporting for the payment history with status codes, and remove any charge-off narratives.","date_sent_to_company":"2023-11-22T21:59:29.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"48104","tags":null,"has_narrative":true,"complaint_id":"7891322","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2023-11-22T21:59:26.000Z","state":"MI","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["On or around XXXX XX/XX/XXXXXXXX  I filed CFPB <em>complaint</em> XXXX. XXXX closed the <em>complaint</em> alleging it was a duplicate of CFPB <em>complaint</em> XXXX. I have filed disputes with both Equifax and XXXX to fix errors for the account/<em>tradeline</em>. XXXX alleges the account was charged-off. The CO annotations can only exist with respect to an accurate Date of First Delinquency ( DoFD ). According to XXXX data, the alleged CO status and monthly \" CO '' derogatory indicators for this acct/trade begin XX/XX/XXXX."]},"sort":[17.373642,"7891322"]},{"_index":"complaint-public-v1","_id":"7892560","_score":17.364212,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"On or around XXXX XX/XX/XXXXXXXX  I filed CFPB complaint XXXX. XXXX closed the complaint alleging it was a duplicate of CFPB complaint XXXX. I have filed disputes with both XXXX and Experian to fix errors for the account/tradeline. XXXX alleges the account was charged-off. The CO annotations can only exist with respect to an accurate Date of First Delinquency ( DoFD ). According to Experian data, the alleged CO status and monthly \" CO '' derogatory indicators for this acct/trade begin XX/XX/XXXX. Yet documents generated by XXXX 's own system allege the CO took place in XXXX XXXX. What's more XXXX alleges the CO too place in XX/XX/XXXX. XXXX and XXXX data exhibit similar anomalies for the account/tradeline. Clearly there is a discrency between the dates XXXX alleges the balance for the account was changed to loss. Experian, XXXX, and XXXX need to prove the DoFD was within the 150 days immediately prior to the CO date they are reporting the first CO annotation, or remove any and all derogatory CO markings they are reporting for the payment history with status codes, and remove any charge-off narratives.","date_sent_to_company":"2023-11-22T21:59:29.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"48104","tags":null,"has_narrative":true,"complaint_id":"7892560","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2023-11-22T21:59:26.000Z","state":"MI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["On or around XXXX XX/XX/XXXXXXXX  I filed CFPB <em>complaint</em> XXXX. XXXX closed the <em>complaint</em> alleging it was a duplicate of CFPB <em>complaint</em> XXXX. I have filed disputes with both XXXX and Experian to fix errors for the account/<em>tradeline</em>. XXXX alleges the account was charged-off. The CO annotations can only exist with respect to an accurate Date of First Delinquency ( DoFD )."]},"sort":[17.364212,"7892560"]},{"_index":"complaint-public-v1","_id":"16921402","_score":16.95005,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"b'CFPB Complaint Narrative  TransUnion & XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXEmail: XXXX | Phone: XXXXDOB: XXXX | SSN (last 4): XXXXTransUnion LLCXXXX XXXX XXXX XXXX XXXXConsumer Complaint Against TransUnion and XXXX XXXX (Furnisher)\\nRespondents: (1) TransUnion LLC  CRA; (2) XXXX XXXX  Furnisher. Account: XXXX XXXX XXXX (masked).\\nSummary: My TransUnion report displays an XXXX XXXX  tradeline with multiple contradictions that\\ncannot be accurate. The account is shown as closed XXXX  yet the file simultaneously reports a\\nHigh Balance from XXXX to XXXX and shows updates as late as XXXX  with a balance and\\ncollection rating snapshot. TransUnion also projects removal in XXXX while the Date of First\\nDelinquency (DOFD) is not shown.\\nIssues: (1) Postclosure activity reported; (2) Reaging via postchargeoff updates; (3) Missing\\nDOFD/incorrect obsolescence date; (4) Misleading dual reporting (chargeoff + collection snapshot).\\nApplicable law: FCRA 607(b) (maximum possible accuracy); 611(a) (reasonable reinvestigation and\\nmethod of verification); 623(a)(1)(A) (furnisher duty of accuracy); 623(a)(5)(A) (duty to report DOFD).\\nHarm: These errors depress my credit scores, impair access to credit, and cause emotional distress and\\nwasted time. The contradictions make it impossible for me to validate the tradelines age and status.\\nRelief requested: (a) Delete the tradeline or correct it to remove any activity after XXXX; (b) Restore\\nand disclose the true DOFD; (c) Ensure the removal date is exactly seven years from the DOFD; (d)\\nProvide a written methodofverification narrative; (e) Cease any reaging practices; and (f) Confirm\\ncompliance to me in writing.\\nSupporting evidence: I am attaching screenshots from TransUnions interface showing the contradictory\\nfields (closure date XXXX; high balance XXXX; updated XXXX; removal XXXX;\\nchargeoff status and collection snapshot).\\nConsumer information for contact: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX |\\nEmail: XXXX | Phone: XXXX | DOB: XXXX.'","date_sent_to_company":"2025-10-30T18:42:05.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"301XX","tags":null,"has_narrative":true,"complaint_id":"16921402","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-10-30T18:38:59.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["b'CFPB <em>Complaint</em> <em>Narrative</em>  TransUnion & XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXEmail: XXXX | Phone: XXXXDOB: XXXX | SSN (last 4): XXXXTransUnion LLCXXXX XXXX XXXX XXXX XXXXConsumer <em>Complaint</em> Against TransUnion and XXXX XXXX (Furnisher)\\nRespondents: (1) TransUnion LLC  CRA; (2) XXXX XXXX  Furnisher. Account: XXXX XXXX XXXX (masked).\\nSummary: My TransUnion report displays an XXXX XXXX  <em>tradeline</em> with multiple contradictions that\\ncannot be accurate."]},"sort":[16.95005,"16921402"]},{"_index":"complaint-public-v1","_id":"14619697","_score":16.85486,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"This is a new complaint against Experian regarding its failure to update or remove the XXXX XXXX account tradeline after the associated bankruptcy was deleted from my file. As of my XX/XX/year> credit report, the bankruptcy no longer appears under XXXX XXXX, yet the XXXX XXXX account continues to report serious delinquencies and a large past due balance, without any clarification or context. \n\nExperian previously associated this tradeline with my XXXX XXXX XXXX Now that the bankruptcy has been removed, the tradeline remains materially misleading and damaging, and no reinvestigation was performed to correct the status, balance, or narrative of the account. \n\nViolations : FCRA 1681e ( b ) : Failure to ensure maximum possible accuracy.\n\nFCRA 1681i ( a ) : Failure to conduct a reasonable reinvestigation after bankruptcy removal.\n\nFCRA 1681i ( a ) ( 5 ) : Failure to delete or correct unverifiable and outdated information.\n\nConsumer Harm : False perception of unresolved delinquent debt Misleading association with a discharged bankruptcy Credit denials, inflated interest rates, and reputational harm Ongoing emotional distress and financial damage Relief Requested : Immediate update or deletion of the XXXXXXXX XXXX  tradeline Verification of the current balance and past due amount from the original creditor Written explanation of why the account remains unchanged post-bankruptcy removal Referral to the FTC and enforcement review for Metro 2 non-compliance","date_sent_to_company":"2025-07-13T22:12:50.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"34606","tags":"Servicemember","has_narrative":true,"complaint_id":"14619697","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-07-13T22:02:13.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["Experian previously associated this <em>tradeline</em> with my XXXX XXXX XXXX Now that the bankruptcy has been removed, the <em>tradeline</em> remains materially misleading and damaging, and no reinvestigation was performed to correct the status, balance, or <em>narrative</em> of the account. \n\nViolations : FCRA 1681e ( b ) : Failure to ensure maximum possible accuracy.\n\nFCRA 1681i ( a ) : Failure to conduct a reasonable reinvestigation after bankruptcy removal."]},"sort":[16.85486,"14619697"]},{"_index":"complaint-public-v1","_id":"15537215","_score":16.644886,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Complaint Narrative ( for CFPB Portal ) Issue : Credit Reporting Inaccurate / Unverified Information Summary of Complaint : The three nationwide credit reporting agencies ( Experian, Equifax, and TransUnion ) are reporting an inaccurate tradeline related to XXXX XXXX XXXX XXXX XXXX XXXX  despite written confirmation from XXXX that the account has been closed, the balance waived, and all collection reporting removed. \n\nDetails : 1. On XX/XX/year>, XXXX XXXX XXXX confirmed in writing that : The outstanding balance was waived ; The related Collections reporting was removed ; and XXXX is no longer pursuing collection and considers the matter closed. \nA true and correct copy of XXXX confirmation email is attached as Exhibit A. \n2. Despite this confirmation, Experian, Equifax, and TransUnion continue to report the XXXX tradeline or related collection accounts on our credit reports. \n\nLegal Grounds : FCRA 611 requires credit bureaus to delete or correct information that can not be verified. By continuing to report the XXXX tradeline after being provided written proof from XXXX itself, the bureaus are failing their duty to reasonably reinvestigate. \nFCRA 623 ( a ) ( 1 ) ( A ) prohibits furnishers from reporting information they know or should know is inaccurate. XXXX written statement confirms the account is closed and should not be reported. Any continued furnishing is knowingly false and unlawful. \n\nHarm : This inaccurate tradeline is depressing our credit scores, interfering with our ability to secure housing, and misrepresenting our financial status to creditors and landlords. \n\nRelief Requested : Immediate permanent deletion of all XXXX tradelines and related collection accounts from both XXXX XXXX  and XXXX XXXX credit reports. \nWritten confirmation of deletion from each bureau. \nEnforcement action against XXXX XXXX XXXX and the credit reporting agencies for ongoing violations of the FCRA.","date_sent_to_company":"2025-08-26T13:46:49.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"90815","tags":"Older American","has_narrative":true,"complaint_id":"15537215","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-08-26T13:46:24.000Z","state":"CA","company_public_response":null,"sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["<em>Complaint</em> <em>Narrative</em> ( for CFPB Portal ) Issue : Credit Reporting Inaccurate / Unverified Information Summary of <em>Complaint</em> : The three nationwide credit reporting agencies ( Experian, Equifax, and TransUnion ) are reporting an inaccurate <em>tradeline</em> <em>related</em> to XXXX XXXX XXXX XXXX XXXX XXXX  despite written confirmation from XXXX that the account has been closed, the balance waived, and all collection reporting removed. \n\nDetails : 1."]},"sort":[16.644886,"15537215"]},{"_index":"complaint-public-v1","_id":"15516585","_score":16.632668,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Complaint Narrative ( for CFPB Portal ) Issue : Credit Reporting Inaccurate / Unverified Information Summary of Complaint : The three nationwide credit reporting agencies ( Experian, Equifax, and TransUnion ) are reporting an inaccurate tradeline related to XXXX XXXX XXXX XXXX XXXX XXXX  despite written confirmation from XXXX that the account has been closed, the balance waived, and all collection reporting removed. \n\nDetails : 1. On XX/XX/year>, XXXX XXXX XXXX confirmed in writing that : The outstanding balance was waived ; The related Collections reporting was removed ; and XXXX is no longer pursuing collection and considers the matter closed. \nA true and correct copy of XXXX confirmation email is attached as Exhibit A. \n2. Despite this confirmation, Experian, Equifax, and TransUnion continue to report the XXXX tradeline or related collection accounts on our credit reports. \n\nLegal Grounds : FCRA 611 requires credit bureaus to delete or correct information that can not be verified. By continuing to report the XXXX tradeline after being provided written proof from XXXX itself, the bureaus are failing their duty to reasonably reinvestigate. \nFCRA 623 ( a ) ( 1 ) ( A ) prohibits furnishers from reporting information they know or should know is inaccurate. XXXX written statement confirms the account is closed and should not be reported. Any continued furnishing is knowingly false and unlawful. \n\nHarm : This inaccurate tradeline is depressing our credit scores, interfering with our ability to secure housing, and misrepresenting our financial status to creditors and landlords. \n\nRelief Requested : Immediate permanent deletion of all XXXX tradelines and related collection accounts from both XXXX XXXX  and XXXX XXXX credit reports. \nWritten confirmation of deletion from each bureau. \nEnforcement action against XXXX XXXX XXXX and the credit reporting agencies for ongoing violations of the FCRA.","date_sent_to_company":"2025-08-26T13:46:57.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"90815","tags":"Older American","has_narrative":true,"complaint_id":"15516585","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-08-26T13:46:24.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["<em>Complaint</em> <em>Narrative</em> ( for CFPB Portal ) Issue : Credit Reporting Inaccurate / Unverified Information Summary of <em>Complaint</em> : The three nationwide credit reporting agencies ( Experian, Equifax, and TransUnion ) are reporting an inaccurate <em>tradeline</em> <em>related</em> to XXXX XXXX XXXX XXXX XXXX XXXX  despite written confirmation from XXXX that the account has been closed, the balance waived, and all collection reporting removed. \n\nDetails : 1."]},"sort":[16.632668,"15516585"]},{"_index":"complaint-public-v1","_id":"7867415","_score":16.581768,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"On or around XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX responded to CFPB complaints XXXX and XXXX, claiming the account/tradeline with XXXX was being reported with factual accuracy, and alleged \" the credit reporting agencies have their own policy for reporting the information that is displayed. '' She made clear that XXXX would neither acknowledge nor respond to any future CFPB complaints without additional documentation. It is all but clear the acc/tradeline is NOT being reported with maximum possible accuracy. For example, XXXX reports the date of first delinquency in XX/XX/XXXX, which is a month in which the account was paid as agreed. Likewise, Experian reports a charge-off beginning in XX/XX/XXXX after a ninety ( 90 ) day delinquency. The heart of the issue appears to be a date of first delinquency with each. And, while Experian and XXXX may be responsible for the data they report, the fact is XXXX  itself has verified the account information reported by Experian and XXXX as accurate since the beginning of XX/XX/XXXX, even when a cursory review of the information reported for the acct/tradeline, and verified as \" factually accurate, '' by XXXX itself, would lead any reasonable individual to conclude the information is false/misleading/inaccurate and does not meet the maximum possible accuracy required by 15 U.S. Code 1681e. In fact, Experian not only verified the information it was reporting as accurate with XXXX, but additionally requested, and allegedly, updated the information such that the information reported by Experian is the factually accurate data XXXX alleges it's furnishing to Experian. At this point it does not appear XXXX and Experian are able to reconcile the account/tradeline and as such the payment history, payment status, and narratives for the account need to be removed.","date_sent_to_company":"2023-11-18T05:03:56.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"48104","tags":null,"has_narrative":true,"complaint_id":"7867415","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2023-11-18T05:03:53.000Z","state":"MI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["At this point it does not appear XXXX and Experian are able to reconcile the account/<em>tradeline</em> and as such the payment history, payment status, and <em>narratives</em> for the account need to be removed."]},"sort":[16.581768,"7867415"]},{"_index":"complaint-public-v1","_id":"16880431","_score":16.313372,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"CFPB COMPLAINT POSSIBLE FINANCE / XXXX XXXXXXXX XXXX XXXXXXXX : XXXX XXXX XXXX XXXX XXXX Bank XXXX : Inaccurate credit reporting tradelines contain errors and misleading information Date : XX/XX/XXXX This complaint arises from the false and misleading reporting of multiple microloan tradelines furnished by XXXX XXXX ( via XXXX XXXX Bank ) to the nationwide consumer reporting agencies. I entered into several small-dollar loan agreements between XXXX and XXXX. Each loan was under {$250.00} and contained an explicit Right to Rescind clause, which allowed cancellation within XXXX business day. \nAll loans were subsequently paid off in full. Despite this, XXXX XXXX has continued to furnish derogatory tradeline information including alleged late payments and negative history which is materially misleading and legally deficient. \nKey Facts Supporting Complaint Contract states : You have the right to rescind or cancel the loan on or before the close of business on our next business day... These are short-term, rescindable microloans, not conventional installment obligations. BBB complaint dated XX/XX/XXXX, asserted FCRA 623 ( a ) ( 8 ) violations and demanded deletion. Furnishers response admitted late-payment reporting but acknowledged loans were paid in full. No legal justification or original proof of delinquency has been provided. \nStatutory Violations XXXX. Fair Credit Reporting Act ( FCRA ) : 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ), 1681i, 611, 1681n/o. XXXX. Truth in Lending Act ( TILA ) : 15 U.S.C. 1635, 1638. XXXX. Fair Debt Collection Practices Act ( FDCPA ) : 15 U.S.C.\n\n1692e, 1692f. XXXX. Michigan Consumer Protection Act and common law fraud principles. \nNature of the Harm False derogatory reporting lowers creditworthiness and impacts lending decisions. Alleged late-payment narrative is based on commingled or ACH retry failures, not actual delinquency. \nRetaliatory behavior followed after prior disputes. \nRelief Requested XXXX. Immediate deletion of all XXXX XXXX tradelines from credit reports. XXXX. Written confirmation that negative reporting has been purged and will not be reissued. XXXX. CFPB investigation into Possible Finances furnishing practices for small-dollar loans with rescission clauses. XXXX. Regulatory enforcement and/or penalties for violations of FCRA, TILA, and FDCPA. XXXX. Damages for harm caused by continued reporting and failure to cure. \nSupporting Documentation BBB Complaint ( XX/XX/XXXX ) Exhibit A Loan Agreement with Right to Rescind Exhibit B Furnishers Written Response Exhibit C ACH Authorization Exhibit D Credit report screenshots showing derogatory tradelines Exhibit E Requested CFPB Action Compel deletion of inaccurate tradelines. Require proof of lawful reporting authority. Investigate Possible Finances furnishing practices for systemic violations. Enforce FCRA, TILA, FDCPA, and impose appropriate sanctions if warranted","date_sent_to_company":"2025-10-28T05:54:38.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"483XX","tags":null,"has_narrative":true,"complaint_id":"16880431","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-10-28T05:54:15.000Z","state":"MI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["CFPB <em>COMPLAINT</em> POSSIBLE FINANCE / XXXX XXXXXXXX XXXX XXXXXXXX : XXXX XXXX XXXX XXXX XXXX Bank XXXX : Inaccurate credit reporting <em>tradelines</em> contain errors and misleading information Date : XX/XX/XXXX This <em>complaint</em> arises from the false and misleading reporting of multiple microloan <em>tradelines</em> furnished by XXXX XXXX ( via XXXX XXXX Bank ) to the nationwide consumer reporting agencies. I entered into <em>several</em> small-dollar loan agreements between XXXX and XXXX."]},"sort":[16.313372,"16880431"]},{"_index":"complaint-public-v1","_id":"20528906","_score":16.20268,"_source":{"product":"Credit card","complaint_what_happened":"Complaint Narrative I am filing this complaint against JPMorgan Chase Bank regarding their handling of a billing dispute under the Fair Credit Billing Act ( 15 U.S.C. 1666 ) Transaction Date : XX/XX/year> Amount Charged : {$9500.00} Card Type : Chase XXXX Credit Card On XX/XX/year>, a payment of {$9500.00} was made to XXXX XXXX XXXX for business credit services. The merchant represented that they would establish XXXX business tradelines approximately {$150000.00} each for both of my businesses XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX in order to build business credit. XXXX tradelines were supposed to be reported to credit bureau, XXXX XXXX XXXX XXXX XXXX XXXXXXXX. After payment was made, the merchant failed to deliver the contracted services. No business tradelines was added to my business credit report. \n\nI disputed the {$9500.00} charge for services that were never rendered. The service purchased was the creation and reporting of business tradelines to credit bureaus. \n\nChase closed the dispute stating that the merchant provided documentation showing the service was delivered or made available.\n\nHowever, Chase failed to verify whether the actual contracted service was completed. \n\nThe merchants evidence consisted only of : an invoice an email claiming attachments were sent acknowledgment of receiving attachments These documents do not prove that tradelines were ever established or reported. \n\nThe service outcome is objectively verifiable through business credit reports, which confirm that the promised tradelines do not exist. \n\nUnder the Fair Credit Billing Act, Chase is required to conduct a reasonable investigation. Instead, Chase relied solely on merchant statements and did not verify the actual completion of the service. \n\nAdditionally, this dispute qualifies under XXXX  Reason Code 13.3 ( Services Not Rendered ), which requires proof that the service was completed as contracted. \n\nThe merchant failed to provide any verifiable evidence of tradeline reporting, and Chase failed to require such evidence.\n\nRequested Resolution I request that the CFPB require Chase Bank to : Reopen the dispute Conduct a proper investigation under 15 U.S.C. 1666 Evaluate objective credit bureau evidence Reverse the {$9500.00} charge if the merchant can not prove service completion","date_sent_to_company":"2026-04-28T18:56:18.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"33579","tags":null,"has_narrative":true,"complaint_id":"20528906","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2026-03-24T02:10:13.000Z","state":"FL","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["<em>Complaint</em> <em>Narrative</em> I am filing this <em>complaint</em> against JPMorgan Chase Bank regarding their handling of a billing dispute under the Fair Credit Billing Act ( 15 U.S.C. 1666 ) Transaction Date : XX/XX/year> Amount Charged : {$9500.00} Card Type : Chase XXXX Credit Card On XX/XX/year>, a payment of {$9500.00} was made to XXXX XXXX XXXX for business credit services."]},"sort":[16.20268,"20528906"]},{"_index":"complaint-public-v1","_id":"17331363","_score":16.176239,"_source":{"product":"Debt collection","complaint_what_happened":"Here is a XX/XX/XXXX CFPB-ready text-box version XX/XX/XXXX you can paste directly into the complaint portal. It is concise, factual, and fits their required narrative format. \n\n-- - * * CFPB Complaint Text Box Narrative : * * I received a letter on XX/XX/year> from Top Line Collectors LLC stating they would accept {$7200.00} as a settlement for an alleged debt. This letter had a deadline of XX/XX/year>. The letter also stated that XXXX XXXX XXXX would delete their tradeline upon satisfaction. \n\nI have not received any prior validation of this debt. I do not have enough information to determine whether this debt is legitimate, accurately calculated, or legally collectible. Before considering any settlement or payment, I am requesting the verification required under the Fair Debt Collection Practices Act ( FDCPA ). \n\nI need the collector to provide : A detailed breakdown of the alleged balance The name and address of the original creditor and the original account number A copy of any contract or agreement bearing my signature Proof of ownership or assignment of the debt Confirmation that Top Line Collectors LLC is licensed to collect debts in my state Confirmation of whether the statute of limitations has expired Instead of providing validation, they sent a time-sensitive settlement offer and implied urgent action was needed. This raises concerns of potential FDCPA violations and possible Fair Credit Reporting Act ( FCRA ) issues if they are reporting or updating unverified information.","date_sent_to_company":"2025-11-18T17:34:14.000Z","issue":"Attempts to collect debt not owed","sub_product":"Other debt","zip_code":"30309","tags":null,"has_narrative":true,"complaint_id":"17331363","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Top Line Collectors LLC","date_received":"2025-11-18T17:21:09.000Z","state":"GA","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["Here is a XX/XX/XXXX CFPB-ready text-box version XX/XX/XXXX you can paste directly into the <em>complaint</em> portal. It is concise, factual, and fits their required <em>narrative</em> format. \n\n-- - * * CFPB <em>Complaint</em> Text Box <em>Narrative</em> : * * I received a letter on XX/XX/year> from Top Line Collectors LLC stating they would accept {$7200.00} as a settlement for an alleged debt. This letter had a deadline of XX/XX/year>."]},"sort":[16.176239,"17331363"]},{"_index":"complaint-public-v1","_id":"21552019","_score":16.132473,"_source":{"product":"Debt collection","complaint_what_happened":"Consumer Financial Protection Bureau XXXX. XXXX XXXX XXXX  XXXX, IA XXXX Re : Complaint Against Asset Compliant Solutions Account # : XXXX Reference # : XXXX Original Creditor : XXXX XXXX XXXX XXXX Dear CFPB : Please be advised that I am not a third party. This complaint is being submitted directly by the consumer with full rights under the Fair Debt Collection Practices Act ( FDCPA ) and all applicable federal and state laws. \n\nI am filing this formal complaint against ASSET COMPLIANT SOLUTIONS ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, NY XXXX, Phone : XXXX ) for multiple violations of the Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692 et seq. \nSummary of Events : On XX/XX/year>, I sent ASSET COMPLIANT SOLUTIONS a detailed VALIDATION OF DEBT REQUEST pursuant to 15 U.S.C. 1692g. In that letter I clearly disputed the debt and demanded competent evidence of my legal obligation to pay, including the original contract, assignment documents, and complete account history. A copy of that letter and proof of certified mailing is enclosed. \n\nOn XX/XX/year>, ASSET COMPLIANT SOLUTIONS sent me a SECONDARY NOTICE falsely stating they had not yet received payment nor a response from the VALIDATION NOTICE. They continued collection efforts and demanded I contact them to set up a payment schedule or visit their payment website. A copy of this SECONDARY NOTICE is enclosed. \n\nTo date, ASSET COMPLIANT SOLUTIONS has provided ZERO validation or documentation as required by federal law. They have ignored my XX/XX/year> VALIDATION REQUEST and continued their collection activity in violation of the FDCPA. \n\nSpecific Violations : FAILURE TO VALIDATE ( 1692g ) : After receiving my timely written dispute, the debt collector failed to cease collection activity and failed to provide any of the verification I requested.\n\nContinued Collection After Dispute ( 1692g ) : Sending the SECONDARY NOTICE and demanding payment while my validation request remains unanswered is a direct violation.\n\nFalse, Deceptive, or Misleading Representations ( 1692e ) : The SECONDARY NOTICE falsely claimed I had not responded when they had clearly received my certified VALIDATION OF DEBT letter.","date_sent_to_company":"2026-04-24T02:38:28.000Z","issue":"False statements or representation","sub_product":"Auto debt","zip_code":"08861","tags":null,"has_narrative":true,"complaint_id":"21552019","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Asset Complaint Solutions","date_received":"2026-04-24T02:19:33.000Z","state":"NJ","company_public_response":null,"sub_issue":"Attempted to collect wrong amount"},"highlight":{"complaint_what_happened":["Consumer <em>Financial</em> Protection Bureau XXXX. XXXX XXXX XXXX  XXXX, IA XXXX Re : <em>Complaint</em> Against Asset Compliant Solutions Account # : XXXX Reference # : XXXX Original Creditor : XXXX XXXX XXXX XXXX Dear CFPB : Please be advised that I am not a third party. This <em>complaint</em> is being submitted directly by the consumer with full rights under the Fair Debt Collection Practices Act ( FDCPA ) and all applicable federal and state laws."],"company":["Asset <em>Complaint</em> Solutions"]},"sort":[16.132473,"21552019"]},{"_index":"complaint-public-v1","_id":"15780777","_score":16.096655,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"am filing a complaint regarding inaccurate and contradictory reporting of my XXXX XXXX  account ( ending XXXX ) on my Equifax credit report. \nThe account is reported as Closed on XX/XX/XXXX with a {$0.00} balance and {$0.00} past due, yet Equifax also shows a Date of Last Payment of XX/XX/XXXX and an Actual Payment of {$140.00}. This is contradictory for an account that was closed months earlier. \nThe tradeline is also coded with Paid Charge Off, even though it is listed as paid/closed with {$0.00} due. Historical data blocks even show Charged Off Account entries after closure, which is misleading and inaccurate. \nI have disputed this account multiple times with Equifax. The most recent reinvestigation ( XX/XX/XXXX ) only modified historical information but left the errors unresolved. \nThis violates the FCRA ( 1681e ( b ), 1681i, 623 ( a ) ( 5 ) ), because the information is inaccurate and unverifiable. \nRequested remedy : Please remove the derogatory Paid Charge Off narrative, or delete the tradeline if XXXXXXXX XXXX can not provide accurate documentation ( original agreement, full payment ledger, DOFD, Metro 2 data ).","date_sent_to_company":"2025-09-08T08:00:55.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"33433","tags":null,"has_narrative":true,"complaint_id":"15780777","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-09-08T06:06:59.000Z","state":"FL","company_public_response":null,"sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["Requested remedy : Please remove the derogatory Paid Charge Off <em>narrative</em>, or delete the <em>tradeline</em> if XXXXXXXX XXXX can not provide accurate documentation ( original agreement, full payment ledger, DOFD, Metro 2 data )."]},"sort":[16.096655,"15780777"]},{"_index":"complaint-public-v1","_id":"18028797","_score":15.93848,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am filing this complaint regarding Equifaxs failure to ensure maximum possible accuracy and to conduct a reasonable reinvestigation under the Fair Credit Reporting Act ( FCRA ) after I formally disputed inaccurate and internally inconsistent information reported for a XXXX XXXX XXXX XXXX conventional mortgage tradeline. \n\nOn XX/XX/XXXX, I submitted a detailed written dispute to Equifax concerning the XXXX XXXX XXXX XXXX mortgage account ending XXXX. The account is reported as over 120 days past due with an amount past due of approximately {$54000.00} and a current balance of approximately {$21000.00}, along with extensive 30-, 60-, 90-, 120-, 150-, and 180-day delinquency codes and charge-off coding throughout XXXX and XXXX. The tradeline also includes narrative codes such as principal deferred/interest payment only.\n\nIn my dispute, I identified significant inconsistencies in the reported balance progression, past-due amounts, delinquency history, and narrative codes. The 24-month history reflects unusually large reported balances and scheduled payment amounts at certain points, followed by a much lower balance paired with a very high past-due amount, without clear explanation of how these figures were calculated or how deferment, forbearance, or loss-mitigation activity was applied. This reporting does not clearly reflect a verifiable or lawful accounting of the mortgage obligation. \n\nDespite my dispute, the mortgage tradeline continues to be reported in this internally inconsistent and confusing manner. The Equifax report does not reconcile how periods described as principal deferred/interest payment only were treated for purposes of due dates and delinquency calculations, nor does it clearly explain the basis for the reported past-due amount exceeding the reported balance.\n\nUnder 15 U.S.C. 1681i ( a ), Equifax is required to conduct a reasonable reinvestigation when a consumer disputes the completeness or accuracy of information in their credit file. Under 15 U.S.C. 1681e ( b ), Equifax must follow reasonable procedures to assure maximum possible accuracy. Upon notice of a dispute, the furnisher, XXXX XXXX XXXX XXXX, is also obligated under 15 U.S.C. 1681s-2 ( b ) to conduct a reasonable investigation and correct or delete information that can not be verified.\n\nThe continued reporting of contradictory balances, past-due amounts, delinquency codes, and charge-off notations without clear documentation indicates that the disputed information has not been properly verified or reconciled and does not meet the FCRAs accuracy requirements.","date_sent_to_company":"2025-12-14T19:40:30.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"385XX","tags":null,"has_narrative":true,"complaint_id":"18028797","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-12-14T19:37:52.000Z","state":"TN","company_public_response":null,"sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["The <em>tradeline</em> also includes <em>narrative</em> codes such as principal deferred/interest payment only.\n\nIn my dispute, I identified significant inconsistencies in the reported balance progression, past-due amounts, delinquency history, and <em>narrative</em> codes."]},"sort":[15.93848,"18028797"]},{"_index":"complaint-public-v1","_id":"1876621","_score":15.917743,"_source":{"product":"Debt collection","complaint_what_happened":"Please see attached narrative regarding complaint. Collection agency took illegal steps and filed a XXXX against me with the XXXX. ( Narrative and complaint filed by XXXX advocate on behalf of the individual named herein. )","date_sent_to_company":"2016-04-12T20:26:05.000Z","issue":"Cont'd attempts collect debt not owed","sub_product":"I do not know","zip_code":"11735","tags":"Servicemember","has_narrative":true,"complaint_id":"1876621","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Pinnacle Credit Services, LLC","date_received":"2016-04-12T20:26:05.000Z","state":"NY","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Debt is not mine"},"highlight":{"complaint_what_happened":["Please see attached <em>narrative</em> regarding <em>complaint</em>. Collection agency took illegal steps and filed a XXXX against me with the XXXX. ( <em>Narrative</em> and <em>complaint</em> filed by XXXX advocate on behalf of the individual named herein. )"]},"sort":[15.917743,"1876621"]},{"_index":"complaint-public-v1","_id":"19794821","_score":15.911017,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"Car was voluntarily surrendered never receive any information if the car has been sold or how much the car has been sold for.","date_sent_to_company":"2026-02-26T01:07:53.000Z","issue":"Repossession","sub_product":"Loan","zip_code":"315XX","tags":null,"has_narrative":true,"complaint_id":"19794821","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Asset Complaint Solutions","date_received":"2026-02-26T00:25:31.000Z","state":"GA","company_public_response":null,"sub_issue":"Voluntary repossession"},"highlight":{"company":["Asset <em>Complaint</em> Solutions"]},"sort":[15.911017,"19794821"]},{"_index":"complaint-public-v1","_id":"13749525","_score":15.911017,"_source":{"product":"Debt collection","complaint_what_happened":"Subject : Complaint Regarding XXXX XXXX XXXX XXXX XXXX XXXX and XXXX Violations acct # XXXX for XXXX XXXX To Whom It May Concern, I am writing to formally lodge a complaint against XXXX XXXX XXXX XXXX their unjust modification of the original contract terms on my auto financing agreement and their continued mismanagement of my account over the past several years. \n\nSince the inception of my contract with XXXX XXXX XXXX XXXX have noticed unauthorized changes to the agreed-upon terms and conditions. Specifically, the monthly payment amount has increased inconsistently without transparent explanation. Additionally, the maintenance warrantyoriginally agreed to as a separate and optional coveragehas been improperly bundled into the principal loan amount. For over five years, I have been charged interest on this maintenance warranty, which I did not agree to finance under the original terms. \n\nFurthermore, I have experienced significant financial hardship due to serious health concerns. I was placed on XXXX, followed by a period of short-term and then long-term XXXX. During this time, I proactively contacted XXXX XXXX XXXX XXXX assistance and explore financial hardship options. Unfortunately, I was met with little to no support, and my concerns were not addressed with any viable solutions. Instead, my account was transferred to multiple third-party debt collection agenciesnone of which I signed contracts withfurther complicating and exacerbating my situation. \n\nI have made repeated efforts to recover from this financial hardship between 2022 and the present, including trying to reinstate and catch up on missed payments. However, the outstanding balance remains inaccurate and does not reflect a proper breakdown of charges, adjustments, or assistance that should have been applied under hardship protocols. \n\nI respectfully request that your office investigate this matter. I am seeking a full review and rectification of my account, including correction of the inflated balance, refund or removal of interest applied to the maintenance warranty, and accountability for the miscommunication and unauthorized contract modifications. \n\nPlease let me know if you require any supporting documentation or further details to move forward with my case. \n\nXXXX XXXX XXXX XXXX XXXX, XXXX New York XXXX ( XXXX ), XXXX XXXX XXXX account XXXX XXXX","date_sent_to_company":"2025-06-11T16:53:51.000Z","issue":"False statements or representation","sub_product":"Auto debt","zip_code":"11743","tags":null,"has_narrative":true,"complaint_id":"13749525","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Asset Complaint Solutions","date_received":"2025-05-28T20:18:08.000Z","state":"NY","company_public_response":null,"sub_issue":"Attempted to collect wrong amount"},"highlight":{"complaint_what_happened":["Subject : <em>Complaint</em> Regarding XXXX 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