{"took":180,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":592,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"10383499","_score":20.861805,"_source":{"product":"Checking or savings account","complaint_what_happened":"My checking and savings accounts were blocked frequently. Called the bank many times for the reason. The answer is that my brokerage account advisor needs my information. I have been their customer for decades and they have all needed information. Ironically my brokerage account is not blocked. In blocking my checking and savings accounts they prevented me to access my money and caused the problem of paying bills including mortgage. I dont know why a bank allows a brokerage account advisor block customers bank accounts and nobody in the bank can solve this problem.","date_sent_to_company":"2024-10-08T15:17:07.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"60010","tags":null,"has_narrative":true,"complaint_id":"10383499","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2024-10-08T14:48:26.000Z","state":"IL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem accessing account"},"highlight":{"complaint_what_happened":["My <em>checking</em> and <em>savings</em> <em>accounts</em> were blocked frequently. Called the bank many times for the reason. The answer is that my brokerage <em>account</em> advisor needs my information. I have been their customer for decades and they have all needed information. Ironically my brokerage <em>account</em> is not blocked. In blocking my <em>checking</em> and <em>savings</em> <em>accounts</em> they prevented me to access my money and <em>caused</em> the <em>problem</em> of paying bills including mortgage."],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"issue":["Managing an <em>account</em>"],"sub_product":["<em>Checking</em> <em>account</em>"],"sub_issue":["<em>Problem</em> accessing <em>account</em>"]},"sort":[20.861805,"10383499"]},{"_index":"complaint-public-v1","_id":"22347570","_score":20.419458,"_source":{"product":"Checking or savings account","complaint_what_happened":"In XX/XX/scrub> 2025, a banker at Bank of America linked my savings account to my father 's savings account. She failed to disclose that my checking account would be unlinked to my savings. This banker 's negligence caused my accounts to no longer meet the minimum thresholds when they have been fine without any insufficient fund issues for the pastXX/XX/XXXX years. I went into the bank to further discuss this and the assistant manager admitted that there were no comments made in that transaction to indicate that the banker printed out the necessary information for us when she linked the accounts. The next problem is that once I escalated this problem to the customer service representative over the phone ( XXXX phone call ), they had guaranteed to me that they then linked my checking and savings accounts so I should not incur any more fees. This was apparently not what happened and I continued to get charged. Over the span of XX/XX/XXXX months as I have been dealing with this problem, I was charged {$25.00} each month.","date_sent_to_company":"2026-05-19T15:58:22.000Z","issue":"Managing an account","sub_product":"Other banking product or service","zip_code":"92336","tags":null,"has_narrative":true,"complaint_id":"22347570","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2026-05-19T15:47:01.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Banking errors"},"highlight":{"complaint_what_happened":["In XX/XX/scrub> 2025, a banker at Bank of America linked my <em>savings</em> <em>account</em> to my father 's <em>savings</em> <em>account</em>. She failed to disclose that my <em>checking</em> <em>account</em> would be unlinked to my <em>savings</em>. This banker 's negligence <em>caused</em> my <em>accounts</em> to no longer meet the minimum thresholds when they have been fine without any insufficient fund issues for the pastXX/XX/XXXX years."],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"issue":["Managing an <em>account</em>"]},"sort":[20.419458,"22347570"]},{"_index":"complaint-public-v1","_id":"10582995","_score":19.806362,"_source":{"product":"Checking or savings account","complaint_what_happened":"I bank with Wells Fargo and I have a signed up for an overdraft protection which is supposed to automatically move money from my savings to checking to avoid negative balances and overdraft fees. \n\nWells Fargo continuously lets my account go negative even though there is $ XXXX in the savings account. I have requested that they remedy this and they refused. \n\nThey are causing me problems with acquiring a home loan, Wells Fargo is a terrible company that should be investigated. I have had so many problems with this company I have reached my breaking point.","date_sent_to_company":"2024-10-25T14:05:12.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"55434","tags":null,"has_narrative":true,"complaint_id":"10582995","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2024-10-25T13:59:07.000Z","state":"MN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Banking errors"},"highlight":{"complaint_what_happened":["I bank with Wells Fargo and I have a signed up for an overdraft protection which is supposed to automatically move money from my <em>savings</em> to <em>checking</em> to avoid negative balances and overdraft fees. \n\nWells Fargo continuously lets my <em>account</em> go negative even though there is $ XXXX in the <em>savings</em> <em>account</em>. I have requested that they remedy this and they refused. \n\nThey are <em>causing</em> me <em>problems</em> with acquiring a home loan, Wells Fargo is a terrible company that should be investigated."],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"issue":["Managing an <em>account</em>"],"sub_product":["<em>Checking</em> <em>account</em>"]},"sort":[19.806362,"10582995"]},{"_index":"complaint-public-v1","_id":"2476466","_score":19.595688,"_source":{"product":"Mortgage","complaint_what_happened":"In  XXXX   2017 I request ed my mortgage provider,  Suntrust Mortgage, begin drafting my savings account instead of  my checking account from  XXXX   XXXX   XXXX   XXXX   XXXX  for my monthly home payment . Suntrust indic ated they had made the changes and the  1st  draft from my savings would begin in  XXXX .  Suntrust then drafted my checking account as usual. I did not have the   funds for the mortgage payment in my checking -- I had it in my savings account where they should have drafted from. This caused me to incur  XXXX  non-sufficient fund charges for {$30.00} each. I contacted  Suntrust who assure d me they drafted my savings account and the problem w as with my bank. I contacted my bank who assured me Suntrust  drafted my checking account like usual -- not my   savings account as I had request and they assured me they would. My bank provided me a copy of the  XXXX  draft attempts and  XXXX  insufficient ACH fund charges on my checking account. I provided this informati on to Suntrust who reviewed the information and then concluded that they did indeed draft my savings account to the contrary of the proof from my bank that they drafted my checking. Through no fault of my own this big company insists they are right and has caused me a {$60.00} fee and it looks like I did n't pay my mortgage on time. Suntrust di d n't draft my savings or they would have gotten the mortgage payment funds. They are wrong and they wo n't admit it even with PROOF from my credit union.","date_sent_to_company":"2017-05-05T15:02:49.000Z","issue":"Trouble during payment process","sub_product":"Conventional home mortgage","zip_code":"82601","tags":null,"has_narrative":true,"complaint_id":"2476466","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SUNTRUST BANKS, INC.","date_received":"2017-05-05T14:26:45.000Z","state":"WY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I did not have the   funds for the mortgage payment in my <em>checking</em> -- I had it in my <em>savings</em> <em>account</em> where they should have drafted from. This <em>caused</em> me to incur  XXXX  non-sufficient fund charges for {$30.00} each. I contacted  Suntrust who assure d me they drafted my <em>savings</em> <em>account</em> and the <em>problem</em> w as with my bank. I contacted my bank who assured me Suntrust  drafted my <em>checking</em> <em>account</em> like usual -- not my   <em>savings</em> <em>account</em> as I had request and they assured me they would."]},"sort":[19.595688,"2476466"]},{"_index":"complaint-public-v1","_id":"15497991","_score":19.39433,"_source":{"product":"Checking or savings account","complaint_what_happened":"I received a notification last night on XX/XX/2025 that my checking and savings account at SoFi was temporarily restricted. After calling their security team to inquire about this problem, I was provided no information to why it was triggered or what they were doing in the meantime to investigate the problem. Given that this is my main source of money, not having access to any of my funds is causing significant difficulty.","date_sent_to_company":"2025-08-25T18:34:18.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"48185","tags":null,"has_narrative":true,"complaint_id":"15497991","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"SOFI TECHNOLOGIES, INC.","date_received":"2025-08-25T18:27:32.000Z","state":"MI","company_public_response":null,"sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["I received a notification last night on XX/XX/2025 that my <em>checking</em> and <em>savings</em> <em>account</em> at SoFi was temporarily restricted. After calling their security team to inquire about this <em>problem</em>, I was provided no information to why it was triggered or what they were doing in the meantime to investigate the <em>problem</em>. Given that this is my main source of money, not having access to any of my funds is <em>causing</em> significant difficulty."],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"issue":["Managing an <em>account</em>"],"sub_product":["<em>Checking</em> <em>account</em>"]},"sort":[19.39433,"15497991"]},{"_index":"complaint-public-v1","_id":"18235151","_score":18.712555,"_source":{"product":"Checking or savings account","complaint_what_happened":"Company name : SoFi Bank, XXXX. \nProduct : Checking or savings account / Credit card Issue : Account access problems ; credit reporting problems ; funds not available when promised Complaint narrative : I am filing this complaint due to prolonged restriction of my XXXX checking, savings, and credit card accounts following a fraud report involving extortion and coercion. \n\nI reported the activity in good faith and have been in continuous contact with XXXX, including multiple phone calls and XXXX documented escalations. I was repeatedly told that a XXXX  XXXX would contact me within specific timeframes, including named business-day windows. Those commitments were not met. \n\nDespite my ongoing cooperation : I have not received contact from the assigned XXXX  XXXX My checking and savings accounts remain inaccessible I continue to receive automated emails threatening account termination for failure to respond, despite extensive documented contact Credit and financial harm : While the investigation remains unresolved, the disputed charges were re-applied to my credit card, causing the balance to exceed the cards maximum credit limit. This resulted in : Artificially inflated credit utilization A negative impact to my credit score Additional financial harm beyond the account restriction itself This harm occurred while I was fully cooperating and while XXXX internal review remained incomplete. \n\nThe continued restriction of funds now places me at imminent risk of missed auto insurance and vehicle loan payments, compounding the financial and credit damage. \n\nRequested resolution : Immediate human review and completion of the fraud investigation Restoration of access to my checking and savings accounts Correction of internal records to reflect my repeated contact and cooperation Cessation of automated termination notices Review and remediation of any credit reporting or over-limit impacts caused during the unresolved investigation XXXX failure to coordinate internal teams, honor stated timelines, and prevent credit harm during an unresolved fraud review is unreasonable and has caused measurable damage.","date_sent_to_company":"2025-12-23T00:57:13.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"19010","tags":null,"has_narrative":true,"complaint_id":"18235151","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SOFI TECHNOLOGIES, INC.","date_received":"2025-12-23T00:43:27.000Z","state":"PA","company_public_response":null,"sub_issue":"Problem accessing account"},"highlight":{"complaint_what_happened":["Product : <em>Checking</em> or <em>savings</em> <em>account</em> / Credit card Issue : <em>Account</em> access <em>problems</em> ; credit reporting <em>problems</em> ; funds not available when promised Complaint narrative : I am filing this complaint due to prolonged restriction of my XXXX <em>checking</em>, <em>savings</em>, and credit card <em>accounts</em> following a fraud report involving extortion and coercion. \n\nI reported the activity in good faith and have been in continuous contact with XXXX, including multiple phone calls and XXXX documented escalations."],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"issue":["Managing an <em>account</em>"],"sub_product":["<em>Checking</em> <em>account</em>"],"sub_issue":["<em>Problem</em> accessing <em>account</em>"]},"sort":[18.712555,"18235151"]},{"_index":"complaint-public-v1","_id":"6720128","_score":18.6759,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/2023 I went in person to Truist Bank to verify my identity & open a new account. I made a XXXX transfer of {$100.00} from my XXXX account to the Truist checking account on the same date & 2 mobile deposits on the XXXX XXXX XXXX ; one deposit of {$500.00} to the savings, one deposit of {$500.00} to the savings. My account was marked for fraud & closed. I talked on the phone from XXXX CST to resolve the problem & was denied access to reopen my account & haven't been told where my deposits would go. This definitely is starting to feel like a problem with my ethnic/national/hereditary background. I need help with this matter as I am experiencing discrimination without cause or merit.","date_sent_to_company":"2023-03-20T21:02:14.000Z","issue":"Opening an account","sub_product":"Checking account","zip_code":"60411","tags":null,"has_narrative":true,"complaint_id":"6720128","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRUIST FINANCIAL CORPORATION","date_received":"2023-03-20T20:47:19.000Z","state":"IL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Unable to open an account"},"highlight":{"complaint_what_happened":["On XX/XX/2023 I went in person to Truist Bank to verify my identity & open a new <em>account</em>. I made a XXXX transfer of {$100.00} from my XXXX <em>account</em> to the Truist <em>checking</em> <em>account</em> on the same date & 2 mobile deposits on the XXXX XXXX XXXX ; one deposit of {$500.00} to the <em>savings</em>, one deposit of {$500.00} to the <em>savings</em>. My <em>account</em> was marked for fraud & closed."],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"issue":["Opening an <em>account</em>"],"sub_product":["<em>Checking</em> <em>account</em>"],"sub_issue":["Unable to open an <em>account</em>"]},"sort":[18.6759,"6720128"]},{"_index":"complaint-public-v1","_id":"2334733","_score":18.586123,"_source":{"product":"Bank account or service","complaint_what_happened":"On XX/XX/XXXX my Wells Fargo debit card was unfortunately stolen. Once I discovered that my card was stolen I immediately reported it to Wells Fargo. Consequently whom ever stole my card gained access to my checking and savings accounts. The fraudulent transactions that took place caused my checking and savings accounts to be over drawn. I have called Wells Fargo everyday since XX/XX/XXXX to get his issue resolved. Wells Fargo manager XXXX id XXXX, advised me that the {$400.00} that is still reflecting in my savings account had been refunded and it was my responsibility to transfer the money from my checking which was negative as well? So, they expected me to know that the credits they gave were for both accounts that I had been advised were XXXX separate accounts. How am I having to pay for something that I did not cause to Wells Fargo? This institution is ultimately stealing from me now, and I feel that I by no way should have to fund my savings account {$400.00}? The purchases and transfers that took place were all authorized my Wells Fargo but were not authorized by me. I am not paying Wells Fargo {$400.00} for something I did not cause nor did I authorize any of these transactions. I need for them to correct he problems. I feel that Wells Fargo does n't want to own up to the fact they authorized fraudlant transactions and now they will not own up to it. Wells Fargo by far the worse institution.","date_sent_to_company":"2017-02-09T02:48:00.000Z","issue":"Deposits and withdrawals","sub_product":"Savings account","zip_code":"30309","tags":null,"has_narrative":true,"complaint_id":"2334733","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2017-02-09T02:47:59.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["Consequently whom ever stole my card gained access to my <em>checking</em> and <em>savings</em> <em>accounts</em>. The fraudulent transactions that took place <em>caused</em> my <em>checking</em> and <em>savings</em> <em>accounts</em> to be over drawn. I have called Wells Fargo everyday since XX/XX/XXXX to get his issue resolved. Wells Fargo manager XXXX id XXXX, advised me that the {$400.00} that is still reflecting in my <em>savings</em> <em>account</em> had been refunded and it was my responsibility to transfer the money from my <em>checking</em> which was negative as well?"],"product":["Bank <em>account</em> or service"],"sub_product":["<em>Savings</em> <em>account</em>"]},"sort":[18.586123,"2334733"]},{"_index":"complaint-public-v1","_id":"16633317","_score":18.364498,"_source":{"product":"Checking or savings account","complaint_what_happened":"Chase Bank has repeatedly transferred money from my checking account to my savings account without my authorization. These unauthorized internal transfers have occurred multiple times, and I do not know which specific ones caused my checking account to become negative because there were so many. When I contacted Chase, they were unable to explain why these transfers were happening and offered no real solution. Instead of crediting my account or reversing the unauthorized activity, Chase simply transferred money back from my savings to my checking account, which is not a legitimate resolution and does not address the root cause. This issue has left me with an unexplained negative balance and significant frustration, as I have reported it multiple times and Chase continues to dismiss my concerns. I have already filed a written dispute through Chases secure message system, but given the ongoing nature of this problem and the lack of accountability, I am requesting the CFPBs assistance to ensure a proper investigation, reimbursement for losses and fees, and confirmation that all unauthorized transfers will stop immediately.","date_sent_to_company":"2025-10-16T12:50:26.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"534XX","tags":null,"has_narrative":true,"complaint_id":"16633317","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-10-16T12:39:34.000Z","state":"WI","company_public_response":null,"sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["Chase Bank has repeatedly transferred money from my <em>checking</em> <em>account</em> to my <em>savings</em> <em>account</em> without my authorization. These unauthorized internal transfers have occurred multiple times, and I do not know which specific ones <em>caused</em> my <em>checking</em> <em>account</em> to become negative because there were so many. When I contacted Chase, they were unable to explain why these transfers were happening and offered no real solution."],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"issue":["Managing an <em>account</em>"],"sub_product":["<em>Checking</em> <em>account</em>"]},"sort":[18.364498,"16633317"]},{"_index":"complaint-public-v1","_id":"6555832","_score":17.88676,"_source":{"product":"Checking or savings account","complaint_what_happened":"I had many problems with my checking account through Wells Fargo they were charging me fees that were not applicable and there was some charges on my card that I shouldn't have been responsible for but had to pay for anyway and it caused my account to bounce checks and I had banked with this Bank when it was while XXXX for many many years I never had the first problem with while XXXX but when the changeover happened I had several problems after that and also I had opened a savings account with XXXX for my son and I deposited {$100.00} into that account and when Wells Fargo bought XXXX out they had lost the paperwork to that account and told me I didn't have that account anymore because I had a fire and lost most of my paperwork and etc. However, I was going through some old paperwork of mine it was at my aunt 's house recently and I came across the account number to that account.","date_sent_to_company":"2023-02-10T20:02:13.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Checking account","zip_code":"280XX","tags":null,"has_narrative":true,"complaint_id":"6555832","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2023-02-10T19:45:46.000Z","state":"NC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Transaction was not authorized"},"highlight":{"complaint_what_happened":["I had many <em>problems</em> with my <em>checking</em> <em>account</em> through Wells Fargo they were charging me fees that were not applicable and there was some charges on my card that I shouldn't have been responsible for but had to pay for anyway and it <em>caused</em> my <em>account</em> to bounce <em>checks</em> and I had banked with this Bank when it was while XXXX for many many years I never had the first <em>problem</em> with while XXXX but when the changeover happened I had several <em>problems</em> after that and also I had opened a <em>savings</em> <em>account</em> with XXXX"],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"issue":["<em>Problem</em> with a lender or other company charging your <em>account</em>"],"sub_product":["<em>Checking</em> <em>account</em>"]},"sort":[17.88676,"6555832"]},{"_index":"complaint-public-v1","_id":"10157130","_score":17.869614,"_source":{"product":"Checking or savings account","complaint_what_happened":"Upgrade bank recently suspended my checking and savings account due to unusual activity. I am pretty sure I just use the bank to do US domestic transfer between external accounts. \n\nThe customer service said it will take up to 30 days to fix the problem. \nI have XXXX in my savings account and I am going to purchase a house. the 30 days account suspension would delay or lose the chance of house purchase offer and will cause significant loss of my assets. \n\nWish you can understand my concern and my financial distress. \nCould you help me contact upgrade bank accout to speed up the account review and unfreeze the bank suspension as early as possbile? \n\nI really appreciate your help!","date_sent_to_company":"2024-09-18T18:34:20.000Z","issue":"Managing an account","sub_product":"Savings account","zip_code":"75061","tags":null,"has_narrative":true,"complaint_id":"10157130","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"UPGRADE, INC.","date_received":"2024-09-18T18:23:18.000Z","state":"TX","company_public_response":null,"sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["Upgrade bank recently suspended my <em>checking</em> and <em>savings</em> <em>account</em> due to unusual activity. I am pretty sure I just use the bank to do US domestic transfer between external <em>accounts</em>. \n\nThe customer service said it will take up to 30 days to fix the <em>problem</em>. \nI have XXXX in my <em>savings</em> <em>account</em> and I am going to purchase a house. the 30 days <em>account</em> suspension would delay or lose the chance of house purchase offer and will <em>cause</em> significant loss of my assets."],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"issue":["Managing an <em>account</em>"],"sub_product":["<em>Savings</em> <em>account</em>"]},"sort":[17.869614,"10157130"]},{"_index":"complaint-public-v1","_id":"2570566","_score":17.82744,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I closed a XXXX checking account I had open in 2014. I have had a XXXX XXXX Checking and savings account since I closed out the XXXX account. I closed the account because I had multiple problems with them and what I believe was fraud on their part. They would not deposit checks when they said they would. I was constantly having bounced check fees and could not figure out why. I have been told by XXXX XXXX that I have something on my account from 2014 from XXXX. When I closed my account in 2014 I worked with a manager to get all the fees removed from my account. I do not know why they reported XXXX dollars delinquent to XXXX XXXX. It is causing problems for me to open up an account with a credit union despite having no problems with my XXXX XXXX accounts. XXXX was well known to do things that were borderline illegal. I asked for a review and they did not change anything. What recourse to I have to get this off my report. I do not feel I owe this money.","date_sent_to_company":"2017-07-11T13:37:00.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"55417","tags":null,"has_narrative":true,"complaint_id":"2570566","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Fidelity National Information Services, Inc. (FNIS)","date_received":"2017-07-11T13:26:51.000Z","state":"MN","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I closed a XXXX <em>checking</em> <em>account</em> I had open in 2014. I have had a XXXX XXXX <em>Checking</em> and <em>savings</em> <em>account</em> since I closed out the XXXX <em>account</em>. I closed the <em>account</em> because I had multiple <em>problems</em> with them and what I believe was fraud on their part. They would not deposit <em>checks</em> when they said they would. I was constantly having bounced <em>check</em> fees and could not figure out why. I have been told by XXXX XXXX that I have something on my <em>account</em> from 2014 from XXXX."],"issue":["<em>Problem</em> with a credit reporting company's investigation into an existing <em>problem</em>"]},"sort":[17.82744,"2570566"]},{"_index":"complaint-public-v1","_id":"6751319","_score":17.816294,"_source":{"product":"Checking or savings account","complaint_what_happened":"I had 2 deposits for XXXX in my checking account on XX/XX/2023 that was on hold until XX/XX/XXXX and XXXX in my savings that was deposited XX/XX/2023 and was on hold until the XX/XX/2023 and once they both was available for use and then they restricted my account. Causing me to be homeless NEVER HAD A PROBLEM WITH MY DEPOSITS UNTIL I JOINED CHASE.HAVENT HAD ANY ACCESS TO MY MONEY OR NO MONEY goin on 3 weeks.","date_sent_to_company":"2023-03-27T00:59:49.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"30349","tags":null,"has_narrative":true,"complaint_id":"6751319","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2023-03-27T00:20:49.000Z","state":"GA","company_public_response":null,"sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["I had 2 deposits for XXXX in my <em>checking</em> <em>account</em> on XX/XX/2023 that was on hold until XX/XX/XXXX and XXXX in my <em>savings</em> that was deposited XX/XX/2023 and was on hold until the XX/XX/2023 and once they both was available for use and then they restricted my <em>account</em>. <em>Causing</em> me to be homeless NEVER HAD A <em>PROBLEM</em> WITH MY DEPOSITS UNTIL I JOINED CHASE.HAVENT HAD ANY ACCESS TO MY MONEY OR NO MONEY goin on 3 weeks."],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"issue":["Managing an <em>account</em>"],"sub_product":["<em>Checking</em> <em>account</em>"]},"sort":[17.816294,"6751319"]},{"_index":"complaint-public-v1","_id":"5249852","_score":17.810406,"_source":{"product":"Checking or savings account","complaint_what_happened":"We deposited checks into our savings account ( USAA ) but when the issuing bank ( XXXX ) erroneously decided to reject the checks, USAA gave us a {$20.00} fee as well as a deposit limit for XXXX  months. What happened was the check signer had a slightly different signature from the one on file, but it was all cleared up and XXXX said we could redeposit the checks with no problem. After speaking to numerous customer service agents and even the CEOs office at USAA about the issue, they decided that they didnt do anything wrong and their judgement stands. But because of the arbitrary deposit limit, we could not deposit the checks, forcing us to open a new account with another bank. This has caused us much anxiety.","date_sent_to_company":"2022-02-22T21:44:49.000Z","issue":"Managing an account","sub_product":"Savings account","zip_code":"973XX","tags":"Servicemember","has_narrative":true,"complaint_id":"5249852","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"UNITED SERVICES AUTOMOBILE ASSOCIATION","date_received":"2022-02-22T21:22:59.000Z","state":"OR","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["We deposited <em>checks</em> into our <em>savings</em> <em>account</em> ( USAA ) but when the issuing bank ( XXXX ) erroneously decided to reject the <em>checks</em>, USAA gave us a {$20.00} fee as well as a deposit limit for XXXX  months. What happened was the <em>check</em> signer had a slightly different signature from the one on file, but it was all cleared up and XXXX said we could redeposit the <em>checks</em> with no <em>problem</em>."],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"issue":["Managing an <em>account</em>"],"sub_product":["<em>Savings</em> <em>account</em>"]},"sort":[17.810406,"5249852"]},{"_index":"complaint-public-v1","_id":"6385681","_score":17.695278,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"In XXXX of 2022. I was banking with Hummington Bank located in XXXX Colorado. Upon helping a friend a deposited a check that was written to him from a person who was purchasing some photography equipment. The lady at the bank said there would be a hold on the the check written to XXXX XXXX. I went ahead and took out the funds for my savings account thinking that the check was legit. Come to find out it was fraudulent and it was not a good check. No money was taken from the bank it was taken out of my savings. And then the bank rudely closed my account reported me to warning check cashing company and now I can not obtain a checking account anywhere. This is brought many worries and problems to me in my life. For I need to have a banking account to pay certain bills. Would have been asking today is this somebody can help me figure out a way for them to take this off my record for it was not my fault. They put a hold on my money for XXXX weeks which made me have late payments also caused XXXX XXXX  due to the short ness of funds for I am currently on XXXX entertain very little money at the end of my monthly check. So the money that I have saved up was for my bills and for any emergencies that would arisXXXX XXXX XXXX XXXX XXXX on a way to take care of this problem I turn to you to ask for support to see if you can lead me to somebody that will take this off my credit report so that I could obtain a bank account once again. Sincerely I do have documentation of these transactions they have made without my approval and without them giving me righteous information on what they were going to do I just have to get to it I just moved into a house and everything is still packed up. So once you receive this letter contact me and I will be able to submit more information with the account numbers and dates as well. I just feel that this bank has caused me great stress and has no concern about my well-being the way they treated me with all discrimination of me not being no fault in my own for any of the check problem that was handled incorrectly. Sincerely XXXX XXXX XXXX","date_sent_to_company":"2023-01-23T21:49:29.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"80226","tags":null,"has_narrative":true,"complaint_id":"6385681","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"HUNTINGTON NATIONAL BANK, THE","date_received":"2023-01-02T11:57:28.000Z","state":"CO","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Upon helping a friend a deposited a <em>check</em> that was written to him from a person who was purchasing some photography equipment. The lady at the bank said there would be a hold on the the <em>check</em> written to XXXX XXXX. I went ahead and took out the funds for my <em>savings</em> <em>account</em> thinking that the <em>check</em> was legit. Come to find out it was fraudulent and it was not a good <em>check</em>. No money was taken from the bank it was taken out of my <em>savings</em>."],"issue":["<em>Problem</em> with fraud alerts or security freezes"]},"sort":[17.695278,"6385681"]},{"_index":"complaint-public-v1","_id":"12383628","_score":17.653906,"_source":{"product":"Checking or savings account","complaint_what_happened":"I opened a checking and a savings account with Citibank. Then was offered a better checking I could also open so I did. I funded the checking account with {$50.00}, the access checking with {$25.00} and the citi savings with {$25.00}. All transfers went through without a problem from my XXXX  checking account however as soon as the funds were made available in Citibank I got an email saying all 3 accounts were being closed after a random review. I got my debit card and check book in the mail from them but are of no use and Im not even allowed to enter the accounts anymore. I dont make much money. I already transferred my veteran direct deposits to go into my new accounts. Now who knows if Ill get paid next month. And Ive been offered no solutions or timeframes to get my money back.. This is {$100.00} dollars total that means a lot to me. Im a XXXX veteran and they are causing me so much stress and anxiety. I need help. XX/XX/XXXX I made 3 separate deposits from my XXXX account. {$50.00}, {$25.00} and {$25.00}. XX/XX/XXXX I got an email my accounts were being closed and no explanation or help. Main checking # was XXXX","date_sent_to_company":"2025-03-08T16:21:04.000Z","issue":"Closing an account","sub_product":"Checking account","zip_code":"02908","tags":"Servicemember","has_narrative":true,"complaint_id":"12383628","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2025-03-08T15:52:01.000Z","state":"RI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Funds not received from closed account"},"highlight":{"complaint_what_happened":["I opened a <em>checking</em> and a <em>savings</em> <em>account</em> with Citibank. Then was offered a better <em>checking</em> I could also open so I did. I funded the <em>checking</em> <em>account</em> with {$50.00}, the access <em>checking</em> with {$25.00} and the citi <em>savings</em> with {$25.00}. All transfers went through without a <em>problem</em> from my XXXX  <em>checking</em> <em>account</em> however as soon as the funds were made available in Citibank I got an email saying all 3 <em>accounts</em> were being closed after a random review."],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"issue":["Closing an <em>account</em>"],"sub_product":["<em>Checking</em> <em>account</em>"],"sub_issue":["Funds not received from closed <em>account</em>"]},"sort":[17.653906,"12383628"]},{"_index":"complaint-public-v1","_id":"3451794","_score":17.60594,"_source":{"product":"Checking or savings account","complaint_what_happened":"there are multiple problems with my accounts at Capital One which your website did not let me list them all : 1 ) They cancelled my checking account for a false \" cause '' which was their fault, not mine. They paid a fraudulent charge when I had told them my account was dormant. They did NOT notify me that that took my account into the red, so I could not challenge that charge until months later. When I called their attention to it they admitted there was something very irregular with that charge. They removed it, but failed to reinstate my checking account. \n\nCapital One FAILED to notify me. They later gave me credit for THEIR error, but cancelled my checking account for \" cause ''. \n\n2 ) They refuse to clarify if they submitted false credit reports against me. \n\n3 ) I told them to cancel my remaining savings account. They said they did in XX/XX/2019, but on XX/XX/2019 they spammed me about my \" account ''. I discovered that the savings account is still open. \n\nThere is no button online for me to cancel that account. They refuse to cancel it over the phone since I refuse to give them sensitive personal info about me. Obviously I do no trust them enough to give them that info. \nThey're therefor refusing to cancel my account!","date_sent_to_company":"2019-11-27T06:24:58.000Z","issue":"Closing an account","sub_product":"Savings account","zip_code":"770XX","tags":null,"has_narrative":true,"complaint_id":"3451794","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2019-11-27T01:01:49.000Z","state":"TX","company_public_response":null,"sub_issue":"Can't close your account"},"highlight":{"complaint_what_happened":["They removed it, but failed to reinstate my <em>checking</em> <em>account</em>. \n\nCapital One FAILED to notify me. They later gave me credit for THEIR error, but cancelled my <em>checking</em> <em>account</em> for \" <em>cause</em> ''. \n\n2 ) They refuse to clarify if they submitted false credit reports against me. \n\n3 ) I told them to cancel my remaining <em>savings</em> <em>account</em>. They said they did in XX/XX/2019, but on XX/XX/2019 they spammed me about my \" <em>account</em> ''. I discovered that the <em>savings</em> <em>account</em> is still open."],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"issue":["Closing an <em>account</em>"],"sub_product":["<em>Savings</em> <em>account</em>"],"sub_issue":["Can't close your <em>account</em>"]},"sort":[17.60594,"3451794"]},{"_index":"complaint-public-v1","_id":"10849108","_score":17.525623,"_source":{"product":"Checking or savings account","complaint_what_happened":"Chase was offering a {$900.00} total promotion for opening a new checking and savings account. The total was comprised of {$300.00} for a new checking account, {$200.00} for a new savings account, then a {$400.00} bonus after the first two were met. \n\nThe new checking account required direct deposit. The new savings account required {$15000.00} in minimum deposits within 30 days of opening which had to be kept in the account for 90 days. Once the initial two were met, the bonus was to be provided. \n\nI received the {$300.00} for the new checking, but not the other two. The 90 day requirement for the savings account was XX/XX/year>. I began reaching out to Chase three full weeks past the required holding date. \n\nI spoke with customer service on XX/XX/year> and was informed a system issue was causing a problem with the savings account which they believed was why I didn't receive the bonuses. I was told to call back in two days. \n\nI called back on XX/XX/year> and spoke with a customer service rep who said I need to speak with a supervisor and I was immediately placed on hold. After speaking to the supervisor, they informed me that a case needed to be open. This case was opened under XXXX and that I should expect a callback within 3-4 days. \n\nIt's been 4 days and I haven't received any communication from Chase. I've been patient and I've attempted to resolve this with customer service on more than one occasion, spending a non-trivial amount of time trying to fix their error. The customer service interactions all started with an attempt to invalidate the bonuses rather than address the issue. \n\nI've attached the initial paperwork detailing the bonuses, including tracking numbers. Ive attached screenshots of the accounts showing all bonus requirements were met.","date_sent_to_company":"2024-11-19T15:50:58.000Z","issue":"Opening an account","sub_product":"Savings account","zip_code":"15108","tags":"Servicemember","has_narrative":true,"complaint_id":"10849108","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2024-11-19T15:25:34.000Z","state":"PA","company_public_response":null,"sub_issue":"Didn't receive terms that were advertised"},"highlight":{"complaint_what_happened":["I received the {$300.00} for the new <em>checking</em>, but not the other two. The 90 day requirement for the <em>savings</em> <em>account</em> was XX/XX/year>. I began reaching out to Chase three full weeks past the required holding date. \n\nI spoke with customer service on XX/XX/year> and was informed a system issue was <em>causing</em> a <em>problem</em> with the <em>savings</em> <em>account</em> which they believed was why I didn't receive the bonuses. I was told to call back in two days."],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"issue":["Opening an <em>account</em>"],"sub_product":["<em>Savings</em> <em>account</em>"]},"sort":[17.525623,"10849108"]},{"_index":"complaint-public-v1","_id":"5448999","_score":17.483381,"_source":{"product":"Checking or savings account","complaint_what_happened":"President - i now opened a citibank checking XXXX and savings XXXX accounts. i needed to change my phone number from XXXX to XXXX i called they did that. i needed to get a text from XXXX to add them to my XXXX  checking XXXX i needed to receive a text. XXXX still had the old number. i called they said it takes 14 days to update. that needs to be fixed. my checking had three transfers {$2500.00} from XXXX XXXX that has been deposited and is available plus {$300.00} from XXXX. td bank is transferring {$2500.00} and {$1400.00} to my checking. it was started on the XXXX. i called yesterday. it was pending for three days. they said yesterday that it was scheduled to go in today. it didnt. {$35000.00} was transferred to citibank savings from XXXX XXXX that was pending for three days. a few minutes ago i went to that account and red account blocked is across savings only. so i need answers. i tried calling my they speak to low and i hung up twice to find out why this is. so im writing you and walking away from calling them since i never got a call or email professionally telling me this which should have happened and didnt. get back to me with there response in 15 days. ill wait but remember you, and the other fbi agents were declared the winners today by me. you defeated the us governments attempted candidates strategy of trying to end that governments problems. but i now realize that no ones causing me a problem except the person who im mad at the most with who wont leave my body ( remember?? ) and i dont know how to get him out. thank you, winners. do that now. signed president of the usa XXXX XXXX XXXX, XXXX XXXX est.","date_sent_to_company":"2022-04-14T22:45:01.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"062XX","tags":null,"has_narrative":true,"complaint_id":"5448999","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2022-04-14T22:16:10.000Z","state":"CT","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Funds not handled or disbursed as instructed"},"highlight":{"complaint_what_happened":["President - i now opened a citibank <em>checking</em> XXXX and <em>savings</em> XXXX <em>accounts</em>. i needed to change my phone number from XXXX to XXXX i called they did that. i needed to get a text from XXXX to add them to my XXXX  <em>checking</em> XXXX i needed to receive a text."],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"issue":["Managing an <em>account</em>"],"sub_product":["<em>Checking</em> <em>account</em>"]},"sort":[17.483381,"5448999"]},{"_index":"complaint-public-v1","_id":"7874651","_score":17.42441,"_source":{"product":"Checking or savings account","complaint_what_happened":"I've encountered persistent denials in my attempts to open various accounts, spanning brokerage, checking, and savings accounts. The rejections are causing frustration, particularly because Wells Fargo has consistently canceled or closed my accounts based on an incident that occurred a few years ago. I want to emphasize that I have been wrongly accused in this matter, and it's crucial to rectify this situation promptly, as it's affecting my ability to establish and maintain financial accounts. I am actively working to address the underlying issues causing these denials and believe that resolving the misunderstanding regarding the Wells Fargo incident is a key step in finding a fair resolution to this ongoing problem","date_sent_to_company":"2023-11-20T04:25:26.000Z","issue":"Opening an account","sub_product":"Checking account","zip_code":"32822","tags":null,"has_narrative":true,"complaint_id":"7874651","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2023-11-20T04:15:59.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Unable to open an account"},"highlight":{"complaint_what_happened":["I've encountered persistent denials in my attempts to open various <em>accounts</em>, spanning brokerage, <em>checking</em>, and <em>savings</em> <em>accounts</em>. The rejections are <em>causing</em> frustration, particularly because Wells Fargo has consistently canceled or closed my <em>accounts</em> based on an incident that occurred a few years ago. I want to emphasize that I have been wrongly accused in this matter, and it's crucial to rectify this situation promptly, as it's affecting my ability to establish and maintain financial <em>accounts</em>."],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"issue":["Opening an <em>account</em>"],"sub_product":["<em>Checking</em> <em>account</em>"],"sub_issue":["Unable to open an <em>account</em>"]},"sort":[17.42441,"7874651"]},{"_index":"complaint-public-v1","_id":"7253375","_score":17.384914,"_source":{"product":"Checking or savings account","complaint_what_happened":"I called chime cause was having problems with debit card. Representative went into my account moved money from my savings to my checking and transfered it to a XXXX XXXX account for verification and he did this twice.I called chime again when i didnt get my money back and told them it was unauthorized transfer. They denied the claim i reopened and they denied again im currently going to reopen a 3rd time. I need my money back I live paychek to pay check im already behind on bills i need my money might not be a lot to some but its all I had!!","date_sent_to_company":"2023-07-14T19:28:19.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"510XX","tags":"Servicemember","has_narrative":true,"complaint_id":"7253375","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Chime Financial Inc","date_received":"2023-07-14T19:14:49.000Z","state":"IA","company_public_response":null,"sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["I called chime <em>cause</em> was having <em>problems</em> with debit card. Representative went into my <em>account</em> moved money from my <em>savings</em> to my <em>checking</em> and transfered it to a XXXX XXXX <em>account</em> for verification and he did this twice.I called chime again when i didnt get my money back and told them it was unauthorized transfer. They denied the claim i reopened and they denied again im currently going to reopen a 3rd time."],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"issue":["Managing an <em>account</em>"],"sub_product":["<em>Checking</em> <em>account</em>"],"sub_issue":["<em>Problem</em> using a debit or ATM card"]},"sort":[17.384914,"7253375"]},{"_index":"complaint-public-v1","_id":"8387071","_score":17.337896,"_source":{"product":"Checking or savings account","complaint_what_happened":"I am an XXXX XXXXXXXX  during the holiday season. I have used XXXX XXXX accounts for three and a half years and have never encountered any problems. Three months ago, XXXXXXXX XXXX closed my checking and savings accounts. I did not receive any prompts or fraud reminders from them. The reason given was that they suspected that I deposited a {$15000.00} check signed by my XXXXXXXX XXXX  into my savings account. When I carefully compared the information they provided, I found that it was not my signature, and I reported it to XXXX. After verifying the details, someone tried to deposit my XXXX check into my BOA account and then took advantage of the time difference and tried to take the BOA money. I submitted my other official signed notes in the hope that they could compare the handwriting, but they Still no reply to me. And it has been delayed for three months. Different people and different departments have been shirking responsibility, telling me that it is still under investigation and has not been closed. Some departments told me that they have closed it, causing me to be unable to repay my credit card.","date_sent_to_company":"2024-02-21T16:14:32.000Z","issue":"Closing an account","sub_product":"Other banking product or service","zip_code":"115XX","tags":null,"has_narrative":true,"complaint_id":"8387071","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2024-02-21T16:00:36.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Company closed your account"},"highlight":{"complaint_what_happened":["I have used XXXX XXXX <em>accounts</em> for three and a half years and have never encountered any <em>problems</em>. Three months ago, XXXXXXXX XXXX closed my <em>checking</em> and <em>savings</em> <em>accounts</em>. I did not receive any prompts or fraud reminders from them. The reason given was that they suspected that I deposited a {$15000.00} <em>check</em> signed by my XXXXXXXX XXXX  into my <em>savings</em> <em>account</em>. When I carefully compared the information they provided, I found that it was not my signature, and I reported it to XXXX."],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"issue":["Closing an <em>account</em>"],"sub_issue":["Company closed your <em>account</em>"]},"sort":[17.337896,"8387071"]},{"_index":"complaint-public-v1","_id":"19206153","_score":17.31177,"_source":{"product":"Checking or savings account","complaint_what_happened":"I opened this account on XX/XX/XXXX with {$130000.00} and I noticed that on a lot of the statements that theres a lot of transactions that do not belong to me like XXXX XXXX XXXX and a request to talk to fraud prevention. They couldnt talk to me because my account was closed already. They try all the time I will call. They will tell me that the account was closed already, and there was nothing that they could help me with. I talked to supervisors I talked to customer service I talked to everybody but they always hang up on me. They closed my account because I started asking what happened to my money. They close my account on XX/XX/XXXX and to this day I still havent received my funds. The ones they were left on the savings account. I received the checking but I never received my savings check with there was supposedly on that account more than XXXX when they close my account US bank is the one to blame for all this thats going on in my life. I am going through a repoll, I am going through evictions. My credit went down the drain cause I wasnt able to pay for my stuff for the reason that theyre detaining a check that doesnt belong to them and all the time I ask questions I go in there. They dont wan na help me fix the problem. I dont know what to do no more its been like over XXXX months and they still havent been able to send me another check. They just had me going back in fourth and they never solve the problem for me. They always tell me to come back and then in a week or two and I always do and to this day I still havent received my check.","date_sent_to_company":"2026-02-03T11:02:12.000Z","issue":"Closing an account","sub_product":"Savings account","zip_code":"551XX","tags":null,"has_narrative":true,"complaint_id":"19206153","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"U.S. BANCORP","date_received":"2026-02-03T10:28:04.000Z","state":"MN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Funds not received from closed account"},"highlight":{"complaint_what_happened":["They closed my <em>account</em> because I started asking what happened to my money. They close my <em>account</em> on XX/XX/XXXX and to this day I still havent received my funds. The ones they were left on the <em>savings</em> <em>account</em>. I received the <em>checking</em> but I never received my <em>savings</em> <em>check</em> with there was supposedly on that <em>account</em> more than XXXX when they close my <em>account</em> US bank is the one to blame for all this thats going on in my life. I am going through a repoll, I am going through evictions."],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"issue":["Closing an <em>account</em>"],"sub_product":["<em>Savings</em> <em>account</em>"],"sub_issue":["Funds not received from closed <em>account</em>"]},"sort":[17.31177,"19206153"]},{"_index":"complaint-public-v1","_id":"6079217","_score":17.28714,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"In XX/XX/2022 : USAA Federal Savings Bank lost my new check order in the mail even though they state checks are sent via XXXX with tracking. Turns out XXXX simply sends them to the XXXXXXXX XXXX  where they are no longer tracked. \nBecause my checks were lost in the mail and no tracking, I had to cancel my checking account immediately when I found out and set a new checking account. \nIn this process it cost me 100s of dollars in canceled check fines and the bank also canceled my on line credit card payment without notifying me, then turned around and charged me {$270.00} for not paying my credit card bill. \nSince they caused the problem in the first place and canceled my credit card payment without notice, I want USAA to pay back the {$270.00}","date_sent_to_company":"2022-10-13T03:15:50.000Z","issue":"Fees or interest","sub_product":"General-purpose credit card or charge card","zip_code":"550XX","tags":null,"has_narrative":true,"complaint_id":"6079217","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"UNITED SERVICES AUTOMOBILE ASSOCIATION","date_received":"2022-10-13T02:58:33.000Z","state":"MN","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Problem with fees"},"highlight":{"complaint_what_happened":["In XX/XX/2022 : USAA Federal <em>Savings</em> Bank lost my new <em>check</em> order in the mail even though they state <em>checks</em> are sent via XXXX with tracking. Turns out XXXX simply sends them to the XXXXXXXX XXXX  where they are no longer tracked. \nBecause my <em>checks</em> were lost in the mail and no tracking, I had to cancel my <em>checking</em> <em>account</em> immediately when I found out and set a new <em>checking</em> <em>account</em>."],"sub_issue":["<em>Problem</em> with fees"]},"sort":[17.28714,"6079217"]},{"_index":"complaint-public-v1","_id":"2892636","_score":17.168455,"_source":{"product":"Checking or savings account","complaint_what_happened":"Complaint number : XXXX Date submitted to CFPB : XX/XX/XXXX Date sent to company : XX/XX/XXXX Product : Checking or savings account Issue : Problem with a lender or other company charging your account The bank has not mailed me a check as promised since last week. The bank has shorted the amount to be refunded to me by {$45.00} and {$68.00}. These charges are bank issued charges for NSFs caused by unauthorized transactions. The promised money order for {$72.00} has not been received. The total amount to be refunded should be {$180.00} Please make a sincere effort to resolve this issue. \nRespectfully, XXXX XXXX and XXXX XXXX","date_sent_to_company":"2018-05-03T18:34:03.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Checking account","zip_code":"85017","tags":"Servicemember","has_narrative":true,"complaint_id":"2892636","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"FIRSTBANK","date_received":"2018-05-01T19:03:29.000Z","state":"AZ","company_public_response":null,"sub_issue":"Transaction was not authorized"},"highlight":{"complaint_what_happened":["Complaint number : XXXX Date submitted to CFPB : XX/XX/XXXX Date sent to company : XX/XX/XXXX Product : <em>Checking</em> or <em>savings</em> <em>account</em> Issue : <em>Problem</em> with a lender or other company charging your <em>account</em> The bank has not mailed me a <em>check</em> as promised since last week. The bank has shorted the amount to be refunded to me by {$45.00} and {$68.00}. These charges are bank issued charges for NSFs <em>caused</em> by unauthorized transactions. 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