{"took":201,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":639,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"2035687","_score":21.09019,"_source":{"product":"Bank account or service","complaint_what_happened":"I have a checking and savings account with Bank Of America, my complaint is that every month they charge fees for every transaction I make when managing my bank account. I should be allowed to transfer money between my checking and savings at anytime I wish. The money typically stays within these accounts but having to worry about getting a fee for transferring my money from my checking account into my savings on a daily basis is outrageous","date_sent_to_company":"2016-07-28T15:46:16.000Z","issue":"Account opening, closing, or management","sub_product":"Other bank product/service","zip_code":"142XX","tags":null,"has_narrative":true,"complaint_id":"2035687","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2016-07-28T15:46:15.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I have a <em>checking</em> and <em>savings</em> <em>account</em> with Bank Of America, my complaint is that every month they charge fees for every transaction I make when <em>managing</em> my bank <em>account</em>. I should be allowed to transfer money between my <em>checking</em> and <em>savings</em> at anytime I wish. The money typically stays within these <em>accounts</em> but having to worry about getting a fee for transferring my money from my <em>checking</em> <em>account</em> into my <em>savings</em> on a daily basis is outrageous"],"product":["Bank <em>account</em> or service"],"issue":["<em>Account</em> opening, closing, or management"]},"sort":[21.09019,"2035687"]},{"_index":"complaint-public-v1","_id":"11929199","_score":20.854761,"_source":{"product":"Checking or savings account","complaint_what_happened":"OptumFinancial manages my Health Savings Account ( HSA ) account.\n\nOptumFinancial refuses to accept the routing number from an XXXX XXXX Checking or Savings account for direct deposit, even though XXXX XXXX is a member of FDIC. \n\nTherefore, I am forced to wait for reimbursement checks to arrive by mail.","date_sent_to_company":"2025-02-04T19:12:48.000Z","issue":"Managing an account","sub_product":"Other banking product or service","zip_code":"32771","tags":null,"has_narrative":true,"complaint_id":"11929199","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"OPTUM BANK, INC.","date_received":"2025-02-04T19:03:00.000Z","state":"FL","company_public_response":null,"sub_issue":"Problem making or receiving payments"},"highlight":{"complaint_what_happened":["OptumFinancial <em>manages</em> my Health <em>Savings</em> <em>Account</em> ( HSA ) <em>account</em>.\n\nOptumFinancial refuses to accept the routing number from an XXXX XXXX <em>Checking</em> or <em>Savings</em> <em>account</em> for direct deposit, even though XXXX XXXX is a member of FDIC. \n\nTherefore, I am forced to wait for reimbursement <em>checks</em> to arrive by mail."],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"issue":["<em>Managing</em> an <em>account</em>"]},"sort":[20.854761,"11929199"]},{"_index":"complaint-public-v1","_id":"5818017","_score":20.661192,"_source":{"product":"Checking or savings account","complaint_what_happened":"My original account was compromised and to safeguard our funds, we closed and opened a new checking/savings account with PNC Bank . The original acct was checking/savings and they forced upon me a virtual wallet making it virtually impossible to manage my money. I would need two sets of ledgers to balance, when I make deposits and instruct where it should go, it gets deposited to the wrong acct. For example I set up a payroll direct deposit to checking, it ended up in savings. I am constantly having to move things to the correct account to pay bills. They are like sorry, can't go back to just chk/svgs. I would close my account except my mortgage and a personal loan are with them so I feel forced to stay. It is harder to manage things as I get older ( age XXXX ). Also even at the ATM it does not let you select checking or savings, it has you select an account number which who remembers that anyway? Now I have 5 accounts with the same lender, checking, savings, a loan, a mortgage and now a virtual wallet. It is not right to force this upon consumers. I had to transfer my paycheck on XX/XX/XXXX from svgs to chkg and when I went to bill pay the drop down for checking showed a XXXX balance on XX/XX/XXXX.","date_sent_to_company":"2022-07-27T19:51:04.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"78247","tags":null,"has_narrative":true,"complaint_id":"5818017","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"PNC Bank N.A.","date_received":"2022-07-27T19:37:29.000Z","state":"TX","company_public_response":null,"sub_issue":"Funds not handled or disbursed as instructed"},"highlight":{"complaint_what_happened":["My original <em>account</em> was compromised and to safeguard our funds, we closed and opened a new <em>checking</em>/<em>savings</em> <em>account</em> with PNC Bank . The original acct was <em>checking</em>/<em>savings</em> and they forced upon me a virtual wallet making it virtually impossible to <em>manage</em> my money. I would need two sets of ledgers to balance, when I make deposits and instruct where it should go, it gets deposited to the wrong acct. For example I set up a payroll direct deposit to <em>checking</em>, it ended up in <em>savings</em>."],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"issue":["<em>Managing</em> an <em>account</em>"],"sub_product":["<em>Checking</em> <em>account</em>"]},"sort":[20.661192,"5818017"]},{"_index":"complaint-public-v1","_id":"2357762","_score":20.2259,"_source":{"product":"Bank account or service","complaint_what_happened":"Some indvidual walked in to an HSBC branch, deposited a fake check into my account, then withdrew that amount in cash, using a fake ID, they then went to another branch and did the exact same thing. They managed to steal XXXX from my savings account, cause once the checks bounced they took them off my savings. I contacted the bank, and they said they will investigate this has been going on Since XX/XX/2016.","date_sent_to_company":"2017-02-23T17:51:31.000Z","issue":"Deposits and withdrawals","sub_product":"Savings account","zip_code":"10304","tags":null,"has_narrative":true,"complaint_id":"2357762","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"HSBC NORTH AMERICA HOLDINGS INC.","date_received":"2017-02-23T17:51:30.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Some indvidual walked in to an HSBC branch, deposited a fake <em>check</em> into my <em>account</em>, then withdrew that amount in cash, using a fake ID, they then went to another branch and did the exact same thing. They <em>managed</em> to steal XXXX from my <em>savings</em> <em>account</em>, cause once the <em>checks</em> bounced they took them off my <em>savings</em>. I contacted the bank, and they said they will investigate this has been going on Since XX/XX/2016."],"product":["Bank <em>account</em> or service"],"sub_product":["<em>Savings</em> <em>account</em>"]},"sort":[20.2259,"2357762"]},{"_index":"complaint-public-v1","_id":"5833732","_score":19.87863,"_source":{"product":"Checking or savings account","complaint_what_happened":"I received a Credit Score Disclosure in the mail. It said it was prepared for US Bank, my mortgage company. It had a different loan number then my loan number. After speaking with US Bank they said someone stole my identity and tried opening 2 checking accounts. Those accounts were denied opening. But this person managed to open 2 savings account at US Bank, in my name, and even managed to get {$25.00} out of my personal checking account at XXXX XXXX. US Bank is sending me forms to fill out and reimburseing me the {$25.00}. My bank closed my savings account and opened up a new one for me. The date on the credit score disclosesure is XX/XX/22. But I just now figured this out today XX/XX/22.","date_sent_to_company":"2022-08-02T22:41:17.000Z","issue":"Opening an account","sub_product":"Savings account","zip_code":"85032","tags":null,"has_narrative":true,"complaint_id":"5833732","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"U.S. BANCORP","date_received":"2022-08-02T22:29:09.000Z","state":"AZ","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account opened as a result of fraud"},"highlight":{"complaint_what_happened":["After speaking with US Bank they said someone stole my identity and tried opening 2 <em>checking</em> <em>accounts</em>. Those <em>accounts</em> were denied opening. But this person <em>managed</em> to open 2 <em>savings</em> <em>account</em> at US Bank, in my name, and even <em>managed</em> to get {$25.00} out of my personal <em>checking</em> <em>account</em> at XXXX XXXX. US Bank is sending me forms to fill out and reimburseing me the {$25.00}. My bank closed my <em>savings</em> <em>account</em> and opened up a new one for me. The date on the credit score disclosesure is XX/XX/22."],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"issue":["Opening an <em>account</em>"],"sub_product":["<em>Savings</em> <em>account</em>"],"sub_issue":["<em>Account</em> opened as a result of fraud"]},"sort":[19.87863,"5833732"]},{"_index":"complaint-public-v1","_id":"4373110","_score":19.820023,"_source":{"product":"Checking or savings account","complaint_what_happened":"For several weeks Simple Bank sent notifications from BBVA Compass saying that they would end the Simple Bank service but for the time being we would keep our account numbers and continue to use BBVA Compass service to manage our accounts. On XX/XX/2021 they shut down Simple online access but I was not able to create or log into an account through BBVA. I tried the following : - if I try to log in : credentials not valid, account locked - if I try to recover my username : information is not valid - if I try to recover my password : my information does not match the records - if I try create an online account : every username that I pick is not available I managed to use the automated phone system to check the balance of my checking account but I was not able to check the balance of my savings account. The phone system said my savings account could not be identified. \n\nI tried calling BBVA customer service but gave up after being on hold for a long time and after seeing tweets from BBVA that they were having issues with their call center causing them to drop calls. \n\nAll I want to do is log into my online account through BBVA so I can verify the status of my checking and savings accounts.","date_sent_to_company":"2021-05-13T04:33:57.000Z","issue":"Managing an account","sub_product":"Savings account","zip_code":"84062","tags":null,"has_narrative":true,"complaint_id":"4373110","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BBVA FINANCIAL CORPORATION","date_received":"2021-05-13T00:09:46.000Z","state":"UT","company_public_response":null,"sub_issue":"Problem accessing account"},"highlight":{"complaint_what_happened":["I tried the following : - if I try to log in : credentials not valid, <em>account</em> locked - if I try to recover my username : information is not valid - if I try to recover my password : my information does not match the records - if I try create an online <em>account</em> : every username that I pick is not available I <em>managed</em> to use the automated phone system to <em>check</em> the balance of my <em>checking</em> <em>account</em> but I was not able to <em>check</em> the balance of my <em>savings</em> <em>account</em>."],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"issue":["<em>Managing</em> an <em>account</em>"],"sub_product":["<em>Savings</em> <em>account</em>"],"sub_issue":["Problem accessing <em>account</em>"]},"sort":[19.820023,"4373110"]},{"_index":"complaint-public-v1","_id":"16335107","_score":19.695974,"_source":{"product":"Checking or savings account","complaint_what_happened":"XXXX XXXX XXXXXXXX? XXXX XXXX XXXX XXXXXXXXXXXX XXXX Previous incident COMPLAINT ID XXXX SUBMITTED ON XX/XX/year> PRODUCT Checking or savings account ISSUE Managing an account","date_sent_to_company":"2025-10-03T01:47:52.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Checking account","zip_code":"90036","tags":null,"has_narrative":true,"complaint_id":"16335107","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2025-10-03T01:40:51.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Transaction was not authorized"},"highlight":{"complaint_what_happened":["XXXX XXXX XXXX XXXXXXXXXXXX XXXX Previous incident COMPLAINT ID XXXX SUBMITTED ON XX/XX/year> PRODUCT <em>Checking</em> or <em>savings</em> <em>account</em> ISSUE <em>Managing</em> an <em>account</em>"],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"issue":["Problem with a lender or other company charging your <em>account</em>"],"sub_product":["<em>Checking</em> <em>account</em>"]},"sort":[19.695974,"16335107"]},{"_index":"complaint-public-v1","_id":"3845850","_score":19.637806,"_source":{"product":"Checking or savings account","complaint_what_happened":"I open this bank account online to manage my finances because I got a new job being XXXX I have Got a new job so I needed a checking account however Citi bank closed my checking account and savings as well but theres one big major issue I cant access my funds and I cant get reach of anyone : ( I have my social security XXXX  funds and my own savings all in that one checking account, I cant pay my bills Im geting notices of repossession from XXXX and Citi bank is still allowing deposits to come through a closed account instead of doing the right thing and sending it back they also opened back the savings but my checking is closed this is nonsence","date_sent_to_company":"2020-09-11T21:03:56.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"349XX","tags":"Servicemember","has_narrative":true,"complaint_id":"3845850","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2020-09-11T20:50:39.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["I open this bank <em>account</em> online to <em>manage</em> my finances because I got a new job being XXXX I have Got a new job so I needed a <em>checking</em> <em>account</em> however Citi bank closed my <em>checking</em> <em>account</em> and <em>savings</em> as well but theres one big major issue I cant access my funds and I cant get reach of anyone : ( I have my social security XXXX  funds and my own <em>savings</em> all in that one <em>checking</em> <em>account</em>, I cant pay my bills Im geting notices of repossession from XXXX and Citi bank is still allowing deposits to come through"],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"issue":["<em>Managing</em> an <em>account</em>"],"sub_product":["<em>Checking</em> <em>account</em>"]},"sort":[19.637806,"3845850"]},{"_index":"complaint-public-v1","_id":"2974447","_score":19.45864,"_source":{"product":"Checking or savings account","complaint_what_happened":"I started a Savings and Checking account with Chase in XX/XX/2016. When I started the account I was never told there will be a monthly fee for the savings account. I primarily managed the checking account on a regular basis and didn't really manage or monitor the savings account as I didn't really have a need for it. I recently found out the bank was deducting $ XXXX/month from my savings account as 'Fees ' which I wasn't aware of. I complained to the bank that the fee was never disclosed to me and the branch manager credited {$60.00} to my account and stopped taking the monthly fee from my account. He said he could reimburse only up to 3 months of service fee and if I needed more I would have to escalate. I escalated the issue as they suggested and after a lot of discussions going back and forth they reimbursed another {$60.00}. They had deducted a fee of $ XXXX/month for 15 months ( {$300.00} ) and they reimbursed me {$120.00} when I complained. I believe Chase should reimburse the entire amount they charged me as the fee was never disclosed to me when I opened the account. I am hoping the agency will investigate this and hold Chase accountable for over charging their customers without their permission.","date_sent_to_company":"2018-07-26T17:22:16.000Z","issue":"Opening an account","sub_product":"Savings account","zip_code":"48170","tags":null,"has_narrative":true,"complaint_id":"2974447","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2018-07-26T16:52:33.000Z","state":"MI","company_public_response":null,"sub_issue":"Confusing or missing disclosures"},"highlight":{"complaint_what_happened":["I started a <em>Savings</em> and <em>Checking</em> <em>account</em> with Chase in XX/XX/2016. When I started the <em>account</em> I was never told there will be a monthly fee for the <em>savings</em> <em>account</em>. I primarily <em>managed</em> the <em>checking</em> <em>account</em> on a regular basis and didn't really <em>manage</em> or monitor the <em>savings</em> <em>account</em> as I didn't really have a need for it. I recently found out the bank was deducting $ XXXX/month from my <em>savings</em> <em>account</em> as 'Fees ' which I wasn't aware of."],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"issue":["Opening an <em>account</em>"],"sub_product":["<em>Savings</em> <em>account</em>"]},"sort":[19.45864,"2974447"]},{"_index":"complaint-public-v1","_id":"2687277","_score":19.384905,"_source":{"product":"Checking or savings account","complaint_what_happened":"My father was XXXX XXXX, and having a hard time managing his money. I was assigned to be a Financial Guardian for my father. This was a court appointed guardianship. In order to help my father manage his money, a checking and a savings account was opened in his name. I also signed the paperwork, although it was signed as the guardian of my father. The guardianship was later terminated by the courts. More than a year later, the savings account overdrafted. The bank sent the overdrafted account into collections. \n\nMy dispute is that this account was opened for my father. The [ senior level ] banker who helped me open the account, was informed of the situation. The banker was aware that this account was to be my fathers account, although I would be managing the account for him. Once the guardianship was terminated, the bank account was still to be for my father, and I was no longer able to manage any funds for him. The account in collections should be against my father only, as this is his account because the guardianship no longer exists. \n\nI have tried explaining this to the bank, and they would not speak with me. They only sent the account to collections against me.","date_sent_to_company":"2017-09-28T17:55:05.000Z","issue":"Problem caused by your funds being low","sub_product":"Savings account","zip_code":"80221","tags":null,"has_narrative":true,"complaint_id":"2687277","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"FIFTH THIRD FINANCIAL CORPORATION","date_received":"2017-09-28T17:32:13.000Z","state":"CO","company_public_response":null,"sub_issue":"Overdrafts and overdraft fees"},"highlight":{"complaint_what_happened":["My father was XXXX XXXX, and having a hard time <em>managing</em> his money. I was assigned to be a Financial Guardian for my father. This was a court appointed guardianship. In order to help my father <em>manage</em> his money, a <em>checking</em> and a <em>savings</em> <em>account</em> was opened in his name. I also signed the paperwork, although it was signed as the guardian of my father. The guardianship was later terminated by the courts. More than a year later, the <em>savings</em> <em>account</em> overdrafted."],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"sub_product":["<em>Savings</em> <em>account</em>"]},"sort":[19.384905,"2687277"]},{"_index":"complaint-public-v1","_id":"7024676","_score":19.351908,"_source":{"product":"Checking or savings account","complaint_what_happened":"This complaint is against Apple Savings account managed by Goldman Sachs. I initiated a withdrawal from my Apple Savings account to my checking account on XX/XX/. The confirmation page displayed in the app clearly stated that the transfer would complete within 1-3 business days. On XX/XX/, after waiting for 3 business days, the transfer was still in pending. I called Apple Savings and was told that a transfer would take 5 business days. I was advised to call back on XX/XX/XXXX  I called back on XX/XX/XXXX  and again on XX/XX/XXXX  because the transfer still showed pending. I was then told that the transfer was under review. When I asked how long the review would take, I was told that there is no timeline. The customer service person also stated that it could take up to one year or more. I was left speechless. I would like Apple Savings account managed by Goldman Sachs resolve this issue for me as soon as possible.","date_sent_to_company":"2023-05-24T17:27:39.000Z","issue":"Managing an account","sub_product":"Savings account","zip_code":"63128","tags":null,"has_narrative":true,"complaint_id":"7024676","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"GOLDMAN SACHS BANK USA","date_received":"2023-05-24T17:20:39.000Z","state":"MO","company_public_response":null,"sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["I would like Apple <em>Savings</em> <em>account</em> <em>managed</em> by Goldman Sachs resolve this issue for me as soon as possible."],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"issue":["<em>Managing</em> an <em>account</em>"],"sub_product":["<em>Savings</em> <em>account</em>"]},"sort":[19.351908,"7024676"]},{"_index":"complaint-public-v1","_id":"3788558","_score":19.34231,"_source":{"product":"Checking or savings account","complaint_what_happened":"I use the service digit to help me manage my savings. Its linked to my PNC checking account, I recently forgot my password to that account and locked myself out, now I am unable to restore the connection between my bank and digit because its saying that PNC no longer allows this. I have money in my digit savings account that I now dont have access to","date_sent_to_company":"2020-08-10T15:46:30.000Z","issue":"Managing an account","sub_product":"Other banking product or service","zip_code":"11206","tags":null,"has_narrative":true,"complaint_id":"3788558","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"PNC Bank N.A.","date_received":"2020-08-10T15:36:56.000Z","state":"NY","company_public_response":null,"sub_issue":"Problem accessing account"},"highlight":{"complaint_what_happened":["I use the service digit to help me <em>manage</em> my <em>savings</em>. Its linked to my PNC <em>checking</em> <em>account</em>, I recently forgot my password to that <em>account</em> and locked myself out, now I am unable to restore the connection between my bank and digit because its saying that PNC no longer allows this. I have money in my digit <em>savings</em> <em>account</em> that I now dont have access to"],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"issue":["<em>Managing</em> an <em>account</em>"],"sub_issue":["Problem accessing <em>account</em>"]},"sort":[19.34231,"3788558"]},{"_index":"complaint-public-v1","_id":"3247042","_score":19.308567,"_source":{"product":"Checking or savings account","complaint_what_happened":"Please reference my prior complaint about my BofA checking/savings accounts : Summary of your complaint Complaint number : XXXX-XXXX Date submitted to CFPB : XX/XX/2018 Date sent to company : XX/XX/2018 Product : Checking or savings account Issue : Managing an account BofA properly closed my checking account after the prior complaint, but it has inexplicably kept my savings account open and has begun to charge me $ XXXX/month maintenance fees. In XX/XX/2018, when I filed the prior complaint, I had {$15.00} in the savings account. However, due to BofAs improper failure to close my savings account and in the meantime charge me $ 5 monthly fees, the current balance is now - {$10.00}. This is entirely due to BofAs fees. \n\nI was very clear in my last complaint that given BofAs unfair, opaque, and predatory consumer banking policies, I no longer want to be a BofA customer. Why did they close my checking account but not my savings account? This appears to be an attempt to continue to generate fees from me when my savings account should have been closed long ago, and is once again evidence of BofAs pernicious and opaque practices that act to the detriment of the everyday consumer.","date_sent_to_company":"2019-05-19T12:23:37.000Z","issue":"Managing an account","sub_product":"Savings account","zip_code":"200XX","tags":null,"has_narrative":true,"complaint_id":"3247042","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2019-05-19T12:04:02.000Z","state":"DC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Fee problem"},"highlight":{"complaint_what_happened":["Please reference my prior complaint about my BofA <em>checking</em>/<em>savings</em> <em>accounts</em> : Summary of your complaint Complaint number : XXXX-XXXX Date submitted to CFPB : XX/XX/2018 Date sent to company : XX/XX/2018 Product : <em>Checking</em> or <em>savings</em> <em>account</em> Issue : <em>Managing</em> an <em>account</em> BofA properly closed my <em>checking</em> <em>account</em> after the prior complaint, but it has inexplicably kept my <em>savings</em> <em>account</em> open and has begun to charge me $ XXXX/month maintenance fees."],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"issue":["<em>Managing</em> an <em>account</em>"],"sub_product":["<em>Savings</em> <em>account</em>"]},"sort":[19.308567,"3247042"]},{"_index":"complaint-public-v1","_id":"11891044","_score":19.164917,"_source":{"product":"Checking or savings account","complaint_what_happened":"Atlantic Union Bank just wants to steal from people. I am being charged fees for excessive transfers from my savings account. I am aware that it is within the banks prerogative, however taking my money because of how I choose to manage it is sickening. I am barely getting by and they charged me {$110.00} in fees for transferring money from my savings to my checking. It is disgusting and predatory.","date_sent_to_company":"2025-02-01T14:44:42.000Z","issue":"Managing an account","sub_product":"Savings account","zip_code":"24153","tags":null,"has_narrative":true,"complaint_id":"11891044","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"Atlantic Union Bankshares, Inc.","date_received":"2025-02-01T14:39:59.000Z","state":"VA","company_public_response":null,"sub_issue":"Fee problem"},"highlight":{"complaint_what_happened":["I am being charged fees for excessive transfers from my <em>savings</em> <em>account</em>. I am aware that it is within the banks prerogative, however taking my money because of how I choose to <em>manage</em> it is sickening. I am barely getting by and they charged me {$110.00} in fees for transferring money from my <em>savings</em> to my <em>checking</em>. It is disgusting and predatory."],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"issue":["<em>Managing</em> an <em>account</em>"],"sub_product":["<em>Savings</em> <em>account</em>"]},"sort":[19.164917,"11891044"]},{"_index":"complaint-public-v1","_id":"16066204","_score":18.601925,"_source":{"product":"Checking or savings account","complaint_what_happened":"Capital One suddenly closed my checking and savings accounts without prior notice. I was informed that an email requesting identity verification was sent, but I could not see it due to phone issues, and I did not receive any follow-up calls or letters. \nThis unexpected closure has caused emotional distress and difficulties managing my finances, even though I have always managed my accounts responsibly. I request that the company review this situation and consider reinstating my accounts or allowing me to open new ones, as the closure feels unfair and harmful.","date_sent_to_company":"2025-10-03T13:23:37.000Z","issue":"Closing an account","sub_product":"Savings account","zip_code":"11106","tags":"Older American","has_narrative":true,"complaint_id":"16066204","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2025-09-20T16:05:13.000Z","state":"NY","company_public_response":null,"sub_issue":"Company closed your account"},"highlight":{"complaint_what_happened":["Capital One suddenly closed my <em>checking</em> and <em>savings</em> <em>accounts</em> without prior notice. I was informed that an email requesting identity verification was sent, but I could not see it due to phone issues, and I did not receive any follow-up calls or letters. \nThis unexpected closure has caused emotional distress and difficulties <em>managing</em> my finances, even though I have always <em>managed</em> my <em>accounts</em> responsibly."],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"issue":["Closing an <em>account</em>"],"sub_product":["<em>Savings</em> <em>account</em>"],"sub_issue":["Company closed your <em>account</em>"]},"sort":[18.601925,"16066204"]},{"_index":"complaint-public-v1","_id":"2874167","_score":18.37531,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"From XX/XX/XXXX to XX/XX/XXXX, both my checking and savings accounts got unauthorized transactions over 9000 USD in total to an unknown person through coinbase.com platform, which is a website managed by coinbase, inc.. I never had any accounts with coinbase.com, never provided my account numbers and never approved such transactions.","date_sent_to_company":"2018-04-12T22:53:27.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"78731","tags":null,"has_narrative":true,"complaint_id":"2874167","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Coinbase, Inc.","date_received":"2018-04-12T22:41:58.000Z","state":"TX","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["From XX/XX/XXXX to XX/XX/XXXX, both my <em>checking</em> and <em>savings</em> <em>accounts</em> got unauthorized transactions over 9000 USD in total to an unknown person through coinbase.com platform, which is a website <em>managed</em> by coinbase, inc.. I never had any <em>accounts</em> with coinbase.com, never provided my <em>account</em> numbers and never approved such transactions."]},"sort":[18.37531,"2874167"]},{"_index":"complaint-public-v1","_id":"17387980","_score":18.213015,"_source":{"product":"Credit card","complaint_what_happened":"On XX/XX/year>, a hacker managed to break in to my checking, savings and credit card, emptying the first and second and taking two cash advances for approximately {$1500.00} from my credit card, as well as breaking into my XXXX and attempting to transfer money when Truist finally woke up and stopped it. I was able to retain the XXXX transfer and Truist replaced the moneys in the savings and checking accounts, but refused to replace the money stolen from the credit card, falsely claiming them to be legitimate transactions. After numerous conversations with several parties at Trusit they have yet to make good on this and now wont return any of our calls. \nThis is in direct conflict with the federal fair credit act which is supposed to protect consumers from credit fraud.","date_sent_to_company":"2025-11-20T15:55:29.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"28787","tags":"Older American","has_narrative":true,"complaint_id":"17387980","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRUIST FINANCIAL CORPORATION","date_received":"2025-11-20T15:41:32.000Z","state":"NC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Card was charged for something you did not purchase with the card"},"highlight":{"complaint_what_happened":["On XX/XX/year>, a hacker <em>managed</em> to break in to my <em>checking</em>, <em>savings</em> and credit card, emptying the first and second and taking two cash advances for approximately {$1500.00} from my credit card, as well as breaking into my XXXX and attempting to transfer money when Truist finally woke up and stopped it."]},"sort":[18.213015,"17387980"]},{"_index":"complaint-public-v1","_id":"20283958","_score":18.195045,"_source":{"product":"Checking or savings account","complaint_what_happened":"On Monday, XX/XX/XXXX, a {$500.00} ATM withdrawal occurred in my checking account. This is fraud, as I was not the one to withdrawal the money. I received a fraud alert that afternoon. However, not too long after, someone withdrew XXXX large checks from my savings account -- one for {$7400.00} and XXXX for {$8700.00}. \n\nImmediately, I spoke with Chase customer service. The following phone numbers are the different departments managing my two fraud claims, filed and processed between the days of XXXX XXXX. On XX/XX/XXXX, I visited my local Chase branch to speak with a bank representative in person and filed a police report. The bank representative I met with closed my checking and savings accounts, and opened two new accounts for me. The rest of the money in my checking account was sent to me in the form of a cashier check, received on XX/XX/XXXX. But, I have still not received money from Chase for the {$500.00}, {$7400.00}, and {$8700.00} fraudulent withdrawals.","date_sent_to_company":"2026-03-15T21:51:41.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"11221","tags":null,"has_narrative":true,"complaint_id":"20283958","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2026-03-15T21:30:58.000Z","state":"NY","company_public_response":null,"sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["The following phone numbers are the different departments <em>managing</em> my two fraud claims, filed and processed between the days of XXXX XXXX. On XX/XX/XXXX, I visited my local Chase branch to speak with a bank representative in person and filed a police report. The bank representative I met with closed my <em>checking</em> and <em>savings</em> <em>accounts</em>, and opened two new <em>accounts</em> for me. The rest of the money in my <em>checking</em> <em>account</em> was sent to me in the form of a cashier <em>check</em>, received on XX/XX/XXXX."],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"issue":["<em>Managing</em> an <em>account</em>"],"sub_product":["<em>Checking</em> <em>account</em>"]},"sort":[18.195045,"20283958"]},{"_index":"complaint-public-v1","_id":"10952421","_score":18.1793,"_source":{"product":"Checking or savings account","complaint_what_happened":"The PenFed company has NOT solved the issue and i request that the complaint remains open. Why did you close the unresolved complaint? Was this bot managed? The PenFed company still holding my deposit ; PenFed said, as mentioned in initial complaint to you, they sent a check, no check was ever received at my steady address on record. The company did in fact put a stop payment on the check but NOT until I notified them of not having received a check XXXX weeks after my money matured. Furthermore, the company is correct in having transferred the funds however to this date the funds, which is MY money in MY PenFed savings account, is still blocked by PenFed from allowing me to ACH all my money to my external account, except for {$5000.00} daily. I am entitled to take ALL the money that matured in CD, as of XXXX XXXX, {$52000.00} ; as the rules go, and as the PenFed agent told me after i agreed to transfer the funds to my PenFed savings in lieu of sending a new check. As of today XXXX of XXXX, XXXX weeks past the maturity date, i have no full control of the funds in the PenFed savings account. And they are disingenuous telling you that the customer got all his money, its in the PenFed Savings acct. That has the flavor of embezzling. In the meantime, PenFed had the audacity to charge my savings account a {$2.00} fee for Paper Statement. I did not agree to paper statement and also NOT receive a paper statement.","date_sent_to_company":"2024-11-27T13:54:54.000Z","issue":"Closing an account","sub_product":"CD (Certificate of Deposit)","zip_code":"770XX","tags":null,"has_narrative":true,"complaint_id":"10952421","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"PENTAGON FEDERAL CREDIT UNION","date_received":"2024-11-27T13:50:35.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Funds not received from closed account"},"highlight":{"complaint_what_happened":["Was this bot <em>managed</em>? The PenFed company still holding my deposit ; PenFed said, as mentioned in initial complaint to you, they sent a <em>check</em>, no <em>check</em> was ever received at my steady address on record. The company did in fact put a stop payment on the <em>check</em> but NOT until I notified them of not having received a <em>check</em> XXXX weeks after my money matured."],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"issue":["Closing an <em>account</em>"],"sub_issue":["Funds not received from closed <em>account</em>"]},"sort":[18.1793,"10952421"]},{"_index":"complaint-public-v1","_id":"7542910","_score":18.122375,"_source":{"product":"Checking or savings account","complaint_what_happened":"https : //www.consumerfinance.gov/about-us/newsroom/cfpb-orders-wells-fargo-to-pay-37-billion-for-widespread-mismanagement-of-auto-loans-mortgages-and-deposit-accounts/ Referencing this article, Wells Fargo incorrectly managed Deposit accounts ( e.g. Checking and Savings ) and is due to pay back money but I have not been contacted regarding a payment.","date_sent_to_company":"2023-09-13T18:37:09.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Savings account","zip_code":"32065","tags":null,"has_narrative":true,"complaint_id":"7542910","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2023-09-13T18:31:39.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Money was taken from your account on the wrong day or for the wrong amount"},"highlight":{"complaint_what_happened":["https : //www.consumerfinance.gov/about-us/newsroom/cfpb-orders-wells-fargo-to-pay-37-billion-for-widespread-mismanagement-of-auto-loans-mortgages-and-deposit-<em>accounts</em>/ Referencing this article, Wells Fargo incorrectly <em>managed</em> Deposit <em>accounts</em> ( e.g. <em>Checking</em> and <em>Savings</em> ) and is due to pay back money but I have not been contacted regarding a payment."],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"issue":["Problem with a lender or other company charging your <em>account</em>"],"sub_product":["<em>Savings</em> <em>account</em>"],"sub_issue":["Money was taken from your <em>account</em> on the wrong day or for the wrong amount"]},"sort":[18.122375,"7542910"]},{"_index":"complaint-public-v1","_id":"3426609","_score":18.11108,"_source":{"product":"Checking or savings account","complaint_what_happened":"COMPLAINT ID XXXX SUBMITTED ON XX/XX/2019 PRODUCT Checking or savings account ISSUE Managing an account XXXX XXXX .Civil Court XXXX XXXX . XXXX XXXX XXXX gave Power of Attorney for Mrs. XXXX XXXX for Ms. XXXX XXXX to pay for an Attorney who was Mr. XXXX XXXX for suing for {$87000.00}. Civil and Surrogate Court XXXX XXXX. Wire Transfer was done with Chase JP Morgan Chase Check of {$10000.00} for XXXX XXXX  XXXX XXXX.","date_sent_to_company":"2019-11-03T15:18:25.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"11208","tags":null,"has_narrative":true,"complaint_id":"3426609","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2019-11-03T14:55:52.000Z","state":"NY","company_public_response":null,"sub_issue":"Funds not handled or disbursed as instructed"},"highlight":{"complaint_what_happened":["COMPLAINT ID XXXX SUBMITTED ON XX/XX/2019 PRODUCT <em>Checking</em> or <em>savings</em> <em>account</em> ISSUE <em>Managing</em> an <em>account</em> XXXX XXXX .Civil Court XXXX XXXX . XXXX XXXX XXXX gave Power of Attorney for Mrs. XXXX XXXX for Ms. XXXX XXXX to pay for an Attorney who was Mr. XXXX XXXX for suing for {$87000.00}. Civil and Surrogate Court XXXX XXXX. Wire Transfer was done with Chase JP Morgan Chase <em>Check</em> of {$10000.00} for XXXX XXXX  XXXX XXXX."],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"issue":["<em>Managing</em> an <em>account</em>"],"sub_product":["<em>Checking</em> <em>account</em>"]},"sort":[18.11108,"3426609"]},{"_index":"complaint-public-v1","_id":"10560335","_score":18.080267,"_source":{"product":"Checking or savings account","complaint_what_happened":"I inquired to seek clarification regarding the {$530.00} that was withdrawn from my savings account on XX/XX/year>. I have been apprised of an outstanding balance on my accounts, specifically {$130.00} for the checking account ending in XXXX and {$970.00} for the checking account ending in XXXX. TD Bank has conveyed that this balance is being managed by a third party, XXXX XXXX, and that it is my obligation, in conjunction with this entity, to rectify the matter. \n\nUpon further inquiry with TD Bank, the Recovery Department confirmed the aforementioned withdrawal from my savings account. I emphasized that we had established an agreement to effectuate the deduction from my checking account rather than my savings account, irrespective of the funds available in the checking account. I explicitly authorized the deduction to be executed from my checking account ; however, the withdrawal was erroneously processed from my savings account. \n\nFurthermore, I formally requested documentation of the outstanding balance, along with the telephone records that substantiate our agreement regarding the deduction from my checking account. During a recent visit to the newest TD Bank branch to seek additional clarification regarding this transaction, the staff at the XXXX location informed me that, due to my outstanding balance, they were unable to provide an elucidation of the transactions specifics. When I solicited documentation of the outstanding balances and the aforementioned phone records, I was advised to contact the TD Bank Recovery Department. \n\nRegrettably, TD Bank has not acquiesced to my requests for this pertinent information. I would greatly appreciate your expeditious attention to this matter and kindly request that you provide these details at your earliest convenience.","date_sent_to_company":"2024-10-24T22:06:55.000Z","issue":"Problem caused by your funds being low","sub_product":"Checking account","zip_code":"02186","tags":null,"has_narrative":true,"complaint_id":"10560335","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TD BANK US HOLDING COMPANY","date_received":"2024-10-24T21:37:34.000Z","state":"MA","company_public_response":null,"sub_issue":"Non-sufficient funds and associated fees"},"highlight":{"complaint_what_happened":["Upon further inquiry with TD Bank, the Recovery Department confirmed the aforementioned withdrawal from my <em>savings</em> <em>account</em>. I emphasized that we had established an agreement to effectuate the deduction from my <em>checking</em> <em>account</em> rather than my <em>savings</em> <em>account</em>, irrespective of the funds available in the <em>checking</em> <em>account</em>. I explicitly authorized the deduction to be executed from my <em>checking</em> <em>account</em> ; however, the withdrawal was erroneously processed from my <em>savings</em> <em>account</em>."],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"sub_product":["<em>Checking</em> <em>account</em>"]},"sort":[18.080267,"10560335"]},{"_index":"complaint-public-v1","_id":"13591902","_score":17.862303,"_source":{"product":"Checking or savings account","complaint_what_happened":"I fell victim to a phishing scam. I was called by someone impersonating a Wells Fargo Employee on XX/XX/year>. I was told that someone was trying to wire transfer money to another state. The man did convince me to remove XXXX dollars from my checking and savings. He was able to put digital cards onto my Wells Fargo app. During the scam with my checking and savings, this person managed to do a cash advance on my credit card of {$8500.00} plus the fee for the advance, while I was logged into my account using facial recognition. I have filed a police report and an FBI report. I have also contacted the FDIC about Wells Fargo. Wells Fargo will not let me reopen my claim or appeal it in any way.","date_sent_to_company":"2025-05-19T22:05:50.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"95973","tags":null,"has_narrative":true,"complaint_id":"13591902","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2025-05-19T22:01:19.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["The man did convince me to remove XXXX dollars from my <em>checking</em> and <em>savings</em>. He was able to put digital cards onto my Wells Fargo app. During the scam with my <em>checking</em> and <em>savings</em>, this person <em>managed</em> to do a cash advance on my credit card of {$8500.00} plus the fee for the advance, while I was logged into my <em>account</em> using facial recognition. I have filed a police report and an FBI report. I have also contacted the FDIC about Wells Fargo."],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"issue":["<em>Managing</em> an <em>account</em>"],"sub_product":["<em>Checking</em> <em>account</em>"]},"sort":[17.862303,"13591902"]},{"_index":"complaint-public-v1","_id":"9718179","_score":17.851593,"_source":{"product":"Checking or savings account","complaint_what_happened":"The incident occurred on Tuesday, XX/XX/2024, when I logged on to my Navy Federal Credit Union accounts to review my balances when I realized that my accounts have been emptied. I called Navy Federal Credit Union to discuss the transaction occured since I had no information in regard to it. An associate explained that the money was allocated from both my checkings and savings account without my expressed consent towards a debt that was no longer managed by Navy Federal Credit Union since I had previously received noticed that a third-party debt solutions company had purchased the debt in attempts to come to a settlement. The amount removed from my checkings account totaled {$100.00} and the amount removed from my savings totaled {$2300.00} for a total amount of {$2400.00} removed from my account without my knowledge and consent.","date_sent_to_company":"2024-08-06T20:51:48.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Other banking product or service","zip_code":"92335","tags":null,"has_narrative":true,"complaint_id":"9718179","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"NAVY FEDERAL CREDIT UNION","date_received":"2024-08-06T20:34:10.000Z","state":"CA","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Transaction was not authorized"},"highlight":{"complaint_what_happened":["The amount removed from my <em>checkings</em> <em>account</em> totaled {$100.00} and the amount removed from my <em>savings</em> totaled {$2300.00} for a total amount of {$2400.00} removed from my <em>account</em> without my knowledge and consent."],"product":["<em>Checking</em> or <em>savings</em> <em>account</em>"],"issue":["Problem with a lender or other company charging your <em>account</em>"]},"sort":[17.851593,"9718179"]},{"_index":"complaint-public-v1","_id":"13592475","_score":17.839472,"_source":{"product":"Credit card","complaint_what_happened":"I fell victim to a phishing scam. I was called by someone impersonating a Wells Fargo Employee on XX/XX/year>. I was told that someone was trying to wire transfer money to another state. The man did convince me to remove XXXX dollars from my checking and savings. He was able to put digital cards onto my Wells Fargo app. During the scam with my checking and savings, this person managed to do a cash advance on my credit card of {$8500.00} plus the fee for the advance, while I was logged into my account using facial recognition. I have filed a police report and an FBI report. I have also contacted the FDIC about Wells Fargo. Wells Fargo will not let me reopen my claim or appeal it in any way.","date_sent_to_company":"2025-05-19T22:00:52.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"95973","tags":null,"has_narrative":true,"complaint_id":"13592475","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2025-05-19T21:46:23.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["The man did convince me to remove XXXX dollars from my <em>checking</em> and <em>savings</em>. He was able to put digital cards onto my Wells Fargo app. During the scam with my <em>checking</em> and <em>savings</em>, this person <em>managed</em> to do a cash advance on my credit card of {$8500.00} plus the fee for the advance, while I was logged into my <em>account</em> using facial recognition. I have filed a police report and an FBI report. 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