{"took":169,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":5386,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"3086749","_score":17.677696,"_source":{"product":"Payday loan, title loan, or personal loan","complaint_what_happened":"Hi, I have filed a report against this company and filed a report with Visa. They have withdrawn money from my account first my debit card and then processed through my bank account and withdrew money twice. One day was a scheduled payment and the other day was on a day that was not authorized. There was no notification that was sent to me that they were going to withdraw another amount from my account two days after they withdrew money for the loan payment. I filed a dispute with Visa and they filed back and stated they have every right to withdraw when they want. I never signed paperwork stating that they can just withdraw money from my debit card whenever they want. It states clearly in the contract if they cant withdraw from the checking first then they will withdraw from the debit card on the account. Which they already withdrew from my checking and then ran it through my debit card.","date_sent_to_company":"2018-11-29T19:01:19.000Z","issue":"Money was taken from your bank account on the wrong day or for the wrong amount","sub_product":"Payday loan","zip_code":"660XX","tags":null,"has_narrative":true,"complaint_id":"3086749","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Harpeth Financial Services, LLC","date_received":"2018-11-29T18:43:53.000Z","state":"KS","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":null},"highlight":{"complaint_what_happened":["I never signed paperwork stating that they can just <em>withdraw</em> <em>money</em> from my debit <em>card</em> whenever they want. It states clearly in the contract if they cant <em>withdraw</em> from the checking first then they will <em>withdraw</em> from the debit <em>card</em> on the account. Which they already withdrew from my checking and then ran it through my debit <em>card</em>."],"issue":["<em>Money</em> was taken from your bank account on the wrong day or for the wrong amount"]},"sort":[17.677696,"3086749"]},{"_index":"complaint-public-v1","_id":"7291249","_score":17.193213,"_source":{"product":"Checking or savings account","complaint_what_happened":"Someone else report my debit card as damaged and order a replacement. Somehow got my pin # and withdraw {$6000.00} dollars from my savings account. The chase bank gave me a temporary credit of the money and after two weeks they removed the money from my account and said thatI authorize the withdraw s and practical y that I know the person that took the money, and close the case .Not only that the day that I was making the repor at the bank, there was a man using the stolen card withdrawing money at the branch.The Manager","date_sent_to_company":"2023-07-22T16:45:21.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"11373","tags":"Older American","has_narrative":true,"complaint_id":"7291249","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2023-07-22T16:04:12.000Z","state":"NY","company_public_response":null,"sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["The chase bank gave me a temporary credit of the <em>money</em> and after two weeks they removed the <em>money</em> from my account and said thatI authorize the <em>withdraw</em> s and practical y that I know the person that took the <em>money</em>, and close the case .Not only that the day that I was making the repor at the bank, there was a man using the stolen <em>card</em> <em>withdrawing</em> <em>money</em> at the branch.The Manager"],"sub_issue":["Problem using a debit or ATM <em>card</em>"]},"sort":[17.193213,"7291249"]},{"_index":"complaint-public-v1","_id":"11888112","_score":17.136164,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Coinbase claims I can withdraw my money from my Coinbase account. That is a lie. Coinbase refuses to send the debit card verification to my bank account so it can verify my debit card for the withdrawal. I have tried to get Coinbase to send the verification numerous times. Coinbase consistently refuses to comply. \n\nCoinbase offers me no other method to withdraw my money. \n\nCoinbase has stolen my money and refuses to return it or give me access to withdraw it.","date_sent_to_company":"2025-02-01T19:49:10.000Z","issue":"Fraud or scam","sub_product":"Virtual currency","zip_code":"95864","tags":"Older American","has_narrative":true,"complaint_id":"11888112","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Coinbase, Inc.","date_received":"2025-02-01T19:36:54.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Coinbase claims I can <em>withdraw</em> my <em>money</em> from my Coinbase account. That is a lie. Coinbase refuses to send the debit <em>card</em> verification to my bank account so it can verify my debit <em>card</em> for the withdrawal. I have tried to get Coinbase to send the verification numerous times. Coinbase consistently refuses to comply. \n\nCoinbase offers me no other method to <em>withdraw</em> my <em>money</em>. \n\nCoinbase has stolen my <em>money</em> and refuses to return it or give me access to <em>withdraw</em> it."],"product":["<em>Money</em> transfer, virtual currency, or <em>money</em> service"]},"sort":[17.136164,"11888112"]},{"_index":"complaint-public-v1","_id":"12312730","_score":16.971785,"_source":{"product":"Prepaid card","complaint_what_happened":"I lost my card and requested a new card but I kept using the money in the account to buy things and pay bills until I received new card. \nI get the card and try to activate it and it's telling me that I violated some rules and I'm not able to withdraw my money I can only spend on line and I can still send and receive I just can't withdraw any of my money","date_sent_to_company":"2025-03-04T05:46:52.000Z","issue":"Trouble using the card","sub_product":"General-purpose prepaid card","zip_code":"07106","tags":null,"has_narrative":true,"complaint_id":"12312730","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Block, Inc.","date_received":"2025-03-04T05:32:10.000Z","state":"NJ","company_public_response":null,"sub_issue":"Problem using the card to withdraw money from an ATM"},"highlight":{"complaint_what_happened":["I lost my <em>card</em> and requested a new <em>card</em> but I kept using the <em>money</em> in the account to buy things and pay bills until I received new <em>card</em>. \nI get the <em>card</em> and try to activate it and it's telling me that I violated some rules and I'm not able to <em>withdraw</em> my <em>money</em> I can only spend on line and I can still send and receive I just can't <em>withdraw</em> any of my <em>money</em>"],"product":["Prepaid <em>card</em>"],"issue":["Trouble using the <em>card</em>"],"sub_product":["General-purpose prepaid <em>card</em>"],"sub_issue":["Problem using the <em>card</em> to <em>withdraw</em> <em>money</em> from an ATM"]},"sort":[16.971785,"12312730"]},{"_index":"complaint-public-v1","_id":"1600637","_score":16.846354,"_source":{"product":"Debt collection","complaint_what_happened":"A student from my school offered me a job in which I would have to withdraw money from my debit card weekly, little did I know this was a scam the whole time. This student and his associates transferred money to my debit card, and forced me to withdraw all the funds. At the moment only {$2900.00} was cleared and they made me withdraw it by force. Once I did they took the complete {$2900.00} leaving me with nothing. They wanted me to withdraw {$7000.00} but I declined and reported Identity Theft. After the whole investigation, the bank says I owe {$3100.00}, but I was scamed and robbed for this money, it is unfair that I must pay this back. The bank teller should have never gave out the money there, but the money was cleared so I dont understand why I must owe this","date_sent_to_company":"2015-10-09T05:41:35.000Z","issue":"Cont'd attempts collect debt not owed","sub_product":"Other (i.e. phone, health club, etc.)","zip_code":"07522","tags":null,"has_narrative":true,"complaint_id":"1600637","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TD BANK US HOLDING COMPANY","date_received":"2015-10-09T05:41:35.000Z","state":"NJ","company_public_response":null,"sub_issue":"Debt resulted from identity theft"},"highlight":{"complaint_what_happened":["A student from my school offered me a job in which I would have to <em>withdraw</em> <em>money</em> from my debit <em>card</em> weekly, little did I know this was a scam the whole time. This student and his associates transferred <em>money</em> to my debit <em>card</em>, and forced me to <em>withdraw</em> all the funds. At the moment only {$2900.00} was cleared and they made me <em>withdraw</em> it by force. Once I did they took the complete {$2900.00} leaving me with nothing."]},"sort":[16.846354,"1600637"]},{"_index":"complaint-public-v1","_id":"11641475","_score":16.675293,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I deposited money 7 months ago via a prepaid debit card, i bought Ethereum which i was to use somewhere. After depositing they asked for more verification which i provided but they went a head and closed my account.I told them to refund my money they refused saying i can only \" withdraw '' to the same card i used to deposit, which was already closed since it was just a prepaid card. Plus it doesnt make sense that they couldnt refund to the same card yet i was only allowed to withdraw to the same card. I feel it has been a deliberate plan to hold my money so that i will stop asking for it. Because even after complying with everything thing they asked, including providing all the legal documentation they asked. they still wont allow me to either withdraw directly or exchange the cryptocurrency in my account.","date_sent_to_company":"2025-01-22T19:48:28.000Z","issue":"Other transaction problem","sub_product":"Virtual currency","zip_code":"43613","tags":null,"has_narrative":true,"complaint_id":"11641475","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CEX.IO CORP.","date_received":"2025-01-18T13:19:47.000Z","state":"OH","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I deposited <em>money</em> 7 months ago via a prepaid debit <em>card</em>, i bought Ethereum which i was to use somewhere. After depositing they asked for more verification which i provided but they went a head and closed my account.I told them to refund my <em>money</em> they refused saying i can only \" <em>withdraw</em> '' to the same <em>card</em> i used to deposit, which was already closed since it was just a prepaid <em>card</em>."],"product":["<em>Money</em> transfer, virtual currency, or <em>money</em> service"]},"sort":[16.675293,"11641475"]},{"_index":"complaint-public-v1","_id":"17317111","_score":16.625557,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"My account on cash app was closed on XX/XX/XXXX I believe, and it's saying I can still withdraw my money. So when I go to withdraw my money it's saying that I can't add a bank or debit card, in fact it's saying that I must link a debit card that was recently added. Problem is the debit card that was previously linked is no longer active and I no longer have access too. And customer service with cash app have been absolutely no help at all. And all I want to do is withdraw my remaining funds off of cash app.","date_sent_to_company":"2025-11-19T06:35:57.000Z","issue":"Money was not available when promised","sub_product":"Domestic (US) money transfer","zip_code":"77477","tags":null,"has_narrative":true,"complaint_id":"17317111","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Block, Inc.","date_received":"2025-11-19T06:26:12.000Z","state":"TX","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["My account on cash app was closed on XX/XX/XXXX I believe, and it's saying I can still <em>withdraw</em> my <em>money</em>. So when I go to <em>withdraw</em> my <em>money</em> it's saying that I can't add a bank or debit <em>card</em>, in fact it's saying that I must link a debit <em>card</em> that was recently added. Problem is the debit <em>card</em> that was previously linked is no longer active and I no longer have access too. And customer service with cash app have been absolutely no help at all."],"product":["<em>Money</em> transfer, virtual currency, or <em>money</em> service"],"issue":["<em>Money</em> was not available when promised"],"sub_product":["Domestic (US) <em>money</em> transfer"]},"sort":[16.625557,"17317111"]},{"_index":"complaint-public-v1","_id":"5200546","_score":16.545042,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"On the XXXX of XX/XX/2021 my employer XXXX XXXX XXXX XXXX XXXX contacted Netspend ( Skylight One ) Bank and had my account closed with {$15000.00} still in the account and prepaid card. When trying to contact the bank/company they could not enter into the account nor aid me with withdrawing the money my employer had deposited. After trying to contact my employer numerous times regarding the money still in my account they blocked my phone number and refuse to take any calls. The bank refuses to aid in any way to withdraw or transfer the money from that prepaid account onto a seperate bank account saying I need to contact my employer so they can allow the withdrawl or transfer. My prepaid card no longer works and I can no longer make purchases using the card or withdraw money from ATMs.","date_sent_to_company":"2022-02-09T07:12:43.000Z","issue":"Unexpected or other fees","sub_product":"Payroll card","zip_code":"95603","tags":null,"has_narrative":true,"complaint_id":"5200546","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Netspend Corporation","date_received":"2022-02-09T01:50:05.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["The bank refuses to aid in any way to <em>withdraw</em> or transfer the <em>money</em> from that prepaid account onto a seperate bank account saying I need to contact my employer so they can allow the withdrawl or transfer. My prepaid <em>card</em> no longer works and I can no longer make purchases using the <em>card</em> or <em>withdraw</em> <em>money</em> from ATMs."],"product":["Credit <em>card</em> or prepaid <em>card</em>"],"sub_product":["Payroll <em>card</em>"]},"sort":[16.545042,"5200546"]},{"_index":"complaint-public-v1","_id":"1594958","_score":16.481413,"_source":{"product":"Debt collection","complaint_what_happened":"Discover Card had, at XXXX time, authorization to withdraw payments from my checking account. In XXXX of 2015, I asked them to stop withdrawing their payments from my checking account. They continued to do so. I placed a block on my account so that they could not continue to withdraw funds from my account, and they created \" dummy '' checks and continue to withdraw money. I changed my bank account information and they somehow found out my new account and withdrew money again,","date_sent_to_company":"2015-10-06T17:12:42.000Z","issue":"Improper contact or sharing of info","sub_product":"Credit card","zip_code":"75231","tags":"Older American","has_narrative":true,"complaint_id":"1594958","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"DISCOVER BANK","date_received":"2015-10-06T17:12:41.000Z","state":"TX","company_public_response":null,"sub_issue":"Contacted me after I asked not to"},"highlight":{"complaint_what_happened":["Discover <em>Card</em> had, at XXXX time, authorization to <em>withdraw</em> payments from my checking account. In XXXX of 2015, I asked them to stop <em>withdrawing</em> their payments from my checking account. They continued to do so. I placed a block on my account so that they could not continue to <em>withdraw</em> funds from my account, and they created \" dummy '' checks and continue to <em>withdraw</em> <em>money</em>. I changed my bank account information and they somehow found out my new account and withdrew <em>money</em> again,"],"sub_product":["Credit <em>card</em>"]},"sort":[16.481413,"1594958"]},{"_index":"complaint-public-v1","_id":"4204696","_score":16.35888,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"around XXXX to XXXX XXXX of my money was withdrawn from my edd card. I never used my edd card for anything but to withdraw money from offical bank of america banks. i should add however a week or two before these mysteries withdraws atm swallowed my card and when i tried to get it back the bank denied me. saying they werent allowed to open the atm. So after months of waiting BoA indicated that they had determined that this was NOT a case of fraud and that the transaction was authorized","date_sent_to_company":"2021-03-10T22:04:21.000Z","issue":"Unexpected or other fees","sub_product":"Government benefit card","zip_code":"90744","tags":null,"has_narrative":true,"complaint_id":"4204696","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2021-03-10T21:57:07.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["around XXXX to XXXX XXXX of my <em>money</em> was withdrawn from my edd <em>card</em>. I never used my edd <em>card</em> for anything but to <em>withdraw</em> <em>money</em> from offical bank of america banks. i should add however a week or two before these mysteries <em>withdraws</em> atm swallowed my <em>card</em> and when i tried to get it back the bank denied me. saying they werent allowed to open the atm. So after months of waiting BoA indicated that they had determined that this was NOT a case of fraud and that the transaction was authorized"],"product":["Credit <em>card</em> or prepaid <em>card</em>"],"sub_product":["Government benefit <em>card</em>"]},"sort":[16.35888,"4204696"]},{"_index":"complaint-public-v1","_id":"9316882","_score":16.347013,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I received {$100.00} from my father on venmo, I tried to withdraw it to my debit card and it would not let me, I then tried to send the money back to my dad because I couldn't withdraw it and my account froze and now the money is stuck.","date_sent_to_company":"2024-06-21T20:46:11.000Z","issue":"Trouble accessing funds in your mobile or digital wallet","sub_product":"Mobile or digital wallet","zip_code":"98686","tags":null,"has_narrative":true,"complaint_id":"9316882","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Paypal Holdings, Inc","date_received":"2024-06-21T20:40:44.000Z","state":"WA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I received {$100.00} from my father on venmo, I tried to <em>withdraw</em> it to my debit <em>card</em> and it would not let me, I then tried to send the <em>money</em> back to my dad because I couldn't <em>withdraw</em> it and my account froze and now the <em>money</em> is stuck."],"product":["<em>Money</em> transfer, virtual currency, or <em>money</em> service"]},"sort":[16.347013,"9316882"]},{"_index":"complaint-public-v1","_id":"8604406","_score":16.340204,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"I have been trying to cancel my account with this company, and they have made it impossible. They continue to withdraw money from my account with the most recent withdrawals being XX/XX/XXXX for {$76.00} and XX/XX/XXXX {$67.00} XX/XX/XXXX XXXX they currently have {$180.00} withdrawals from my Checking account and Ive asked him yesterday through text message if they could please help me cancel my account. You can only reach them by text message and the response was a email thread showing me how to cancel it. The problem is you have to have a XXXX XXXX balance and when they continue to withdraw money from my account it is never never a XXXX XXXX balance because of all the money is always pending, I have money pending XX/XX/XXXX has still not processed just stuck in pending status. They also sent {$1.00} to a cash card for me to withdraw which is also impossible to withdraw so the money will stay locked and its preventing me from withdrawing because I dont have access to the cash card to withdraw and they made it impossible to withdraw it from my linking checking account. Please force this company to close my account and stop taking my money. I feel like I would have to close my entire checking account because they refuse to stop. This has been going on since XXXX charging bogus fees for a genius subscription so they can invest funds into services I did not ask for. This company is a scam based off offering a payday advance of {$50.00} to withdraw money by debiting unauthorized transactions out my account every other day. This Albert app needs to be closed down immediately","date_sent_to_company":"2024-03-22T11:04:16.000Z","issue":"Can't stop withdrawals from your bank account","sub_product":"Payday loan","zip_code":"28451","tags":"Servicemember","has_narrative":true,"complaint_id":"8604406","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Albert Corporation","date_received":"2024-03-22T10:46:57.000Z","state":"NC","company_public_response":"Company believes the complaint provided an opportunity to answer consumer's questions","sub_issue":null},"highlight":{"complaint_what_happened":["They also sent {$1.00} to a cash <em>card</em> for me to <em>withdraw</em> which is also impossible to <em>withdraw</em> so the <em>money</em> will stay locked and its preventing me from <em>withdrawing</em> because I dont have access to the cash <em>card</em> to <em>withdraw</em> and they made it impossible to <em>withdraw</em> it from my linking checking account. Please force this company to close my account and stop taking my <em>money</em>. I feel like I would have to close my entire checking account because they refuse to stop."]},"sort":[16.340204,"8604406"]},{"_index":"complaint-public-v1","_id":"11950871","_score":16.332565,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On XX/XX/scrub> 2024 I sent {$300.00} via Cashapp to XXXX XXXX as I had done for several months prior with no issues. On the following day, XXXX attempted to withdraw the funds but the money never reached her account. The explanation Cashapp gave was that a card ending in XXXX was linked to her account 30 minutes prior to her withdrawing the funds. XXXX 's card ends in XXXX. There has never been another card linked to the account other than the one ending in XXXX. Cashapp apparently deposited the money to someone else 's account or fraudulently kept the money.","date_sent_to_company":"2025-02-05T18:47:05.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"278XX","tags":null,"has_narrative":true,"complaint_id":"11950871","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Block, Inc.","date_received":"2025-02-05T18:09:00.000Z","state":"NC","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["On the following day, XXXX attempted to <em>withdraw</em> the funds but the <em>money</em> never reached her account. The explanation Cashapp gave was that a <em>card</em> ending in XXXX was linked to her account 30 minutes prior to her <em>withdrawing</em> the funds. XXXX 's <em>card</em> ends in XXXX. There has never been another <em>card</em> linked to the account other than the one ending in XXXX. Cashapp apparently deposited the <em>money</em> to someone else 's account or fraudulently kept the <em>money</em>."],"product":["<em>Money</em> transfer, virtual currency, or <em>money</em> service"],"sub_product":["Domestic (US) <em>money</em> transfer"]},"sort":[16.332565,"11950871"]},{"_index":"complaint-public-v1","_id":"18504473","_score":16.314823,"_source":{"product":"Checking or savings account","complaint_what_happened":"I have a account with CARD bank I had my XXXX  XXXX check direct deposit almosvthe moment my cash strived the money was being drained at {$250.00} a pop I called the bank to stop these not approved or started withdraws they regulars to stop the withdraws and told me I had to wait till they settled and listed them infuriating told them to look XXXX  the withdraw of my money was going on think they had taken every cent in my account while talking to the bank even changing the card information they continued to drain the account whennitvsbstoped I had list {$5000.00} now I cant eat or pay bills I am XXXX XXXX XXXX XXXX XXXX  I Need my money to live","date_sent_to_company":"2026-02-23T17:22:50.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Checking account","zip_code":"77584","tags":"Older American, Servicemember","has_narrative":true,"complaint_id":"18504473","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"CARD Corporation","date_received":"2026-01-06T17:41:54.000Z","state":"TX","company_public_response":null,"sub_issue":"Transaction was not authorized"},"highlight":{"complaint_what_happened":["I have a account with <em>CARD</em> bank I had my XXXX  XXXX check direct deposit almosvthe moment my cash strived the <em>money</em> was being drained at {$250.00} a pop I called the bank to stop these not approved or started <em>withdraws</em> they regulars to stop the <em>withdraws</em> and told me I had to wait till they settled and listed them infuriating told them to look XXXX  the <em>withdraw</em> of my <em>money</em> was going on think they had taken every cent in my account while talking to the bank even changing the <em>card</em> information they"],"company":["<em>CARD</em> Corporation"]},"sort":[16.314823,"18504473"]},{"_index":"complaint-public-v1","_id":"17244032","_score":16.294493,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On XX/XX/year> I opened a Robinhood brokerage account to evaluate the platform. I deposited {$1000.00} USD to the account via debit card. \n\nToday, on XX/XX/year>, I determined that the platform did not fit my needs. I decided to withdraw my money, and close the account. \n\nWhen I attempted to withdraw my funds, a fee was going to be charged on the instant transfer. I didn't want this, so I linked my bank 's checking account to withdraw my funds with no fee. \n\nThe moment I attempted to withdraw my money, my account was restricted, and I was barred from making any withdrawals. I was sent an email that contained the following message : \" You currently have restrictions placed on your Robinhood account. Here are the details of the restrictions : All Accounts - Withdrawals locked : You can no longer withdraw money from your account. '' My account is under review for 'unusual activity '. I did not do anything unusual!\n\nI simply attempted to withdraw the money that I had deposited. Perhaps I was flagged for attempting to use a linked bank instead of the debit card ( that is tied to the exact same checking account )? \n\nOn the web platform, A notification tells me that I will have to wait until XX/XX/year> to be notified of the status of my account. This is outrageous. I want my money now.","date_sent_to_company":"2025-11-15T03:43:48.000Z","issue":"Money was not available when promised","sub_product":"Domestic (US) money transfer","zip_code":"982XX","tags":null,"has_narrative":true,"complaint_id":"17244032","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ROBINHOOD MARKETS INC.","date_received":"2025-11-15T03:21:43.000Z","state":"WA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I deposited {$1000.00} USD to the account via debit <em>card</em>. \n\nToday, on XX/XX/year>, I determined that the platform did not fit my needs. I decided to <em>withdraw</em> my <em>money</em>, and close the account. \n\nWhen I attempted to <em>withdraw</em> my funds, a fee was going to be charged on the instant transfer. I didn't want this, so I linked my bank 's checking account to <em>withdraw</em> my funds with no fee."],"product":["<em>Money</em> transfer, virtual currency, or <em>money</em> service"],"issue":["<em>Money</em> was not available when promised"],"sub_product":["Domestic (US) <em>money</em> transfer"]},"sort":[16.294493,"17244032"]},{"_index":"complaint-public-v1","_id":"13057193","_score":16.285912,"_source":{"product":"Credit card","complaint_what_happened":"I recently received my master card debit card from Money Network as I am on XXXX right now have had several issues with this bank ( money network ) I activated my card as soon as I received and even sign up with them so I would be able to check my account activity I then went to ATM to withdraw money only XXXX dollars ( XXXX XXXX ) was not able to withdraw with alert saying unable to process your request I then to different banks XXXX XXXX XXXXXXXX, XXXX XXXX XXXX, XXXX ATM and was unable to withdraw same alert message as I was going to different ATM I spoke to XXXX Reps from money network they all said nothing was wrong with card to keep trying I finally had enough and tried to transfer money to my bank checking account from my money network card and got message saying unable to process transfer I had already sing up to their portal I tried 3 times and with same response. XXXX only able to charge at this point. This all happen on Sunday XX/XX/XXXX and I spoke again XX/XX/XXXX to another XXXX regarding my issue apparently everything on their end was fine nothing wrong with card XXXX mentioned maybe it was atm tellers? I said it was weird because I went to XXXX different tellers? and to keep trying I tried again transferring and withdrawing money on XX/XX/XXXX and same issue. This is Money Network has very bad customer service when you finally get a Representative nobody wants to help or do research I dont know why would XXXX XXXX would do business with them if they have horrible reviews on line from clients. \nXXXX XXXX","date_sent_to_company":"2025-04-18T20:30:00.000Z","issue":"Trouble using your card","sub_product":"General-purpose credit card or charge card","zip_code":"91910","tags":null,"has_narrative":true,"complaint_id":"13057193","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FISERV FINXACT CORE","date_received":"2025-04-18T19:42:32.000Z","state":"CA","company_public_response":null,"sub_issue":"Can't use card to make purchases"},"highlight":{"complaint_what_happened":["I recently received my master <em>card</em> debit <em>card</em> from <em>Money</em> Network as I am on XXXX right now have had several issues with this bank ( <em>money</em> network ) I activated my <em>card</em> as soon as I received and even sign up with them so I would be able to check my account activity I then went to ATM to <em>withdraw</em> <em>money</em> only XXXX dollars ( XXXX XXXX ) was not able to <em>withdraw</em> with alert saying unable to process your request I then to different banks XXXX XXXX XXXXXXXX, XXXX XXXX XXXX, XXXX ATM and was unable to <em>withdraw</em>"],"product":["Credit <em>card</em>"],"issue":["Trouble using your <em>card</em>"],"sub_product":["General-purpose credit <em>card</em> or charge <em>card</em>"],"sub_issue":["Can't use <em>card</em> to make purchases"]},"sort":[16.285912,"13057193"]},{"_index":"complaint-public-v1","_id":"14859796","_score":16.258055,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Three days ago on XX/XX/XXXX I tried to deposit my {$1000.00} into Robinhood by linking my new debit card and transferring my money from it and it successfully deposited, minutes later I tried to withdraw it because I realized I needed the money for my rent and that I can not afford to do stocks with it right now, Robinhood would not let me withdraw my money and immediately locked my account! I have been fighting to try to withdraw it, I even linked my bank account thinking maybe the issue is my debit card, it still completely would not let me withdraw the money! I need my money for this months rent, I dont know what robinhood wants from me! Its unfair that they will deposit my money within a heartbeat because they will benefit off of it but they give me trouble when I try to get my own money back! They just locked my account and want me to send proof of old debit cards I havent used in a while that I dont have access to. I even asked how I can prove my identity to them, they arent being helpful.","date_sent_to_company":"2025-07-24T18:49:09.000Z","issue":"Trouble accessing funds in your mobile or digital wallet","sub_product":"Mobile or digital wallet","zip_code":"89128","tags":null,"has_narrative":true,"complaint_id":"14859796","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ROBINHOOD MARKETS INC.","date_received":"2025-07-24T18:31:00.000Z","state":"NV","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Three days ago on XX/XX/XXXX I tried to deposit my {$1000.00} into Robinhood by linking my new debit <em>card</em> and transferring my <em>money</em> from it and it successfully deposited, minutes later I tried to <em>withdraw</em> it because I realized I needed the <em>money</em> for my rent and that I can not afford to do stocks with it right now, Robinhood would not let me <em>withdraw</em> my <em>money</em> and immediately locked my account!"],"product":["<em>Money</em> transfer, virtual currency, or <em>money</em> service"]},"sort":[16.258055,"14859796"]},{"_index":"complaint-public-v1","_id":"11266364","_score":16.256178,"_source":{"product":"Checking or savings account","complaint_what_happened":"I opened a robinhood account in XX/XX/year> and started investing. I transferred a lot of money from my XXXX XXXX  account into it. Gradually, I transferred over {$10000.00} from my XXXX XXXX card to my Robinhood account, but I found that I couldn't withdraw the money from robinhood. Whenever I wanted to withdraw my money, it would show : You can't withdraw into this account right now. You can only withdraw back to the account where you originally deposited. I couldn't withdraw my money. But what is unreasonable is that I have only one XXXX XXXX account, so my deposit account has never changed, and the deposit account and withdrawal account are the same. I am very surprised by Robinhood 's behavior.They locked my account for more than a month, from XX/XX/year> to the end of XXXX. I tried to contact them many times, but they never solved the problem for me. My account has been unable to buy stocks and withdraw money. On XX/XX/year>, they automatically sold all my stocks. I lost a lot of money, and they wanted to close my account and still wouldn't let me withdraw the money.All my stocks have been automatically sold by Robinhood, and I need to withdraw my balance in Robinhood now","date_sent_to_company":"2024-12-27T21:14:27.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"55414","tags":null,"has_narrative":true,"complaint_id":"11266364","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ROBINHOOD MARKETS INC.","date_received":"2024-12-24T19:38:05.000Z","state":"MN","company_public_response":null,"sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["I transferred a lot of <em>money</em> from my XXXX XXXX  account into it. Gradually, I transferred over {$10000.00} from my XXXX XXXX <em>card</em> to my Robinhood account, but I found that I couldn't <em>withdraw</em> the <em>money</em> from robinhood. Whenever I wanted to <em>withdraw</em> my <em>money</em>, it would show : You can't <em>withdraw</em> into this account right now. You can only <em>withdraw</em> back to the account where you originally deposited. I couldn't <em>withdraw</em> my <em>money</em>."]},"sort":[16.256178,"11266364"]},{"_index":"complaint-public-v1","_id":"4429666","_score":16.232227,"_source":{"product":"Checking or savings account","complaint_what_happened":"PNC Bank allowed a merchant XXXX XXXX XXXX to withdraw money from my closed debit card. A fraud alert was placed on this card due to a dispute with this merchant. The debit card was closed in XX/XX/XXXX and the merchant was able to still withdraw money using the closed debit card in XX/XX/XXXX. This transaction wasnt authorized neither was it a revolving payment and most importantly, the debit card was closed. PNC refuse to accept responsibility for their error and credit my account accordingly. Ive filed 3 disputes with PNC but of course they have denied all 3 leaving me hanging to deal with their mistake.","date_sent_to_company":"2021-06-04T04:29:01.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"4429666","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"PNC Bank N.A.","date_received":"2021-06-04T00:05:17.000Z","state":"VA","company_public_response":null,"sub_issue":"Banking errors"},"highlight":{"complaint_what_happened":["PNC Bank allowed a merchant XXXX XXXX XXXX to <em>withdraw</em> <em>money</em> from my closed debit <em>card</em>. A fraud alert was placed on this <em>card</em> due to a dispute with this merchant. The debit <em>card</em> was closed in XX/XX/XXXX and the merchant was able to still <em>withdraw</em> <em>money</em> using the closed debit <em>card</em> in XX/XX/XXXX. This transaction wasnt authorized neither was it a revolving payment and most importantly, the debit <em>card</em> was closed."]},"sort":[16.232227,"4429666"]},{"_index":"complaint-public-v1","_id":"17574568","_score":16.230427,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Originally my cash App account was closed for gambling.They allowed me to withdraw my remaining funds. I had on there at the time before they closed my account. I had some refunds in process when they closed my account that were gon na be sent back to that account now that my money has been refunded.I 'm trying to withdraw it, but it is not allow me too. it keeps saying I need to have a previous used debit card to withdraw my funds but I had used a virtual card number to withdraw my funds before I no longer have access to that virtual card number.","date_sent_to_company":"2025-11-28T20:29:38.000Z","issue":"Trouble accessing funds in your mobile or digital wallet","sub_product":"Mobile or digital wallet","zip_code":"95210","tags":null,"has_narrative":true,"complaint_id":"17574568","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Block, Inc.","date_received":"2025-11-28T20:13:22.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I had some refunds in process when they closed my account that were gon na be sent back to that account now that my <em>money</em> has been refunded.I 'm trying to <em>withdraw</em> it, but it is not allow me too. it keeps saying I need to have a previous used debit <em>card</em> to <em>withdraw</em> my funds but I had used a virtual <em>card</em> number to <em>withdraw</em> my funds before I no longer have access to that virtual <em>card</em> number."],"product":["<em>Money</em> transfer, virtual currency, or <em>money</em> service"]},"sort":[16.230427,"17574568"]},{"_index":"complaint-public-v1","_id":"2713975","_score":16.219275,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"Around XX/XX/XXXX my son 's debit card from Chase bank was fraudulent use in an ATM machine in the state of Florida. I have a joint account withy son. I personally do n't have ATM or debit card They withdraw {$1500.00} from my son 's account and {$1500.00} from my account in a three different transaction from three ATM in the city of XXXX in Florida and try to withdraw more money in the city of XXXX, but the machine did not allowed. \nAfter contacting the bank and my son filling an affidavit. the money was restore to our account. \nAround XX/XX/XXXX Chase reverse the transaction and again and the money was withdraw form our account. \nMy son went personally to the bank with a letter from his work that stated he never went to Florida and he was in CA all that time. \nAround XX/XX/XXXX the money was deposit in our account .Today XX/XX/XXXX they reverse the transaction and the money was withdraw again. \nWe are tired with this Bank procedure, this matter is not resolve THIS WAS A FRAUDULENT TRANSACTION AND THE BANK DOES NOT WANT TO BE RESPONSIBLE I WANT PROOF THAT MY SON OR I DID THIS TRANSACTION.","date_sent_to_company":"2017-10-27T21:40:14.000Z","issue":"Unexpected or other fees","sub_product":"General-purpose prepaid card","zip_code":"911XX","tags":null,"has_narrative":true,"complaint_id":"2713975","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2017-10-27T21:01:12.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Around XX/XX/XXXX my son 's debit <em>card</em> from Chase bank was fraudulent use in an ATM machine in the state of Florida. I have a joint account withy son. I personally do n't have ATM or debit <em>card</em> They <em>withdraw</em> {$1500.00} from my son 's account and {$1500.00} from my account in a three different transaction from three ATM in the city of XXXX in Florida and try to <em>withdraw</em> more <em>money</em> in the city of XXXX, but the machine did not allowed."],"product":["Credit <em>card</em> or prepaid <em>card</em>"],"sub_product":["General-purpose prepaid <em>card</em>"]},"sort":[16.219275,"2713975"]},{"_index":"complaint-public-v1","_id":"4233192","_score":16.169025,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"My EDD card was stolen in XX/XX/2020 and they were using it while I was waiting to receive it and were able to withdraw {$6100.00}. I called to receive a new card and file a fraud claim ( I also filed a police report on the stolen money ) and they sent me a new card so I started withdrawing the rest of the money on the card but on XX/XX/2020 my card was put on hold when I tried to withdraw more money. I called Bank of America the next day and they said because I filed a fraud claim my account was frozen and they would put in a form for my account to be reviewed and unfrozen. I then proceeded to call twice a week and they just kept telling me to keep checking to see if my account reopens. I also reached out to EDD and they said everything on their end was fine so they didnt know why Bank of America still has my account frozen. My account has been closed for three months and they keep telling me they will file a new form and to keep checking if my account reopens. Since my account being frozen in XXXX I have only received one notice in XXXX telling me my account was frozen. I also was told I cant reopen or check on the status of the claim that I filed in XXXX when the money was stolen because my account is on hold right now, they said I would receive a letter in the mail and I didnt receive anything. I still have money left in the account that Im not able to withdraw.","date_sent_to_company":"2021-03-21T21:54:14.000Z","issue":"Trouble using the card","sub_product":"Government benefit card","zip_code":"90249","tags":null,"has_narrative":true,"complaint_id":"4233192","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2021-03-21T21:10:52.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem using the card to withdraw money from an ATM"},"highlight":{"complaint_what_happened":["My EDD <em>card</em> was stolen in XX/XX/2020 and they were using it while I was waiting to receive it and were able to <em>withdraw</em> {$6100.00}. I called to receive a new <em>card</em> and file a fraud claim ( I also filed a police report on the stolen <em>money</em> ) and they sent me a new <em>card</em> so I started <em>withdrawing</em> the rest of the <em>money</em> on the <em>card</em> but on XX/XX/2020 my <em>card</em> was put on hold when I tried to <em>withdraw</em> more <em>money</em>."],"product":["Credit <em>card</em> or prepaid <em>card</em>"],"issue":["Trouble using the <em>card</em>"],"sub_product":["Government benefit <em>card</em>"],"sub_issue":["Problem using the <em>card</em> to <em>withdraw</em> <em>money</em> from an ATM"]},"sort":[16.169025,"4233192"]},{"_index":"complaint-public-v1","_id":"2377443","_score":16.165508,"_source":{"product":"Prepaid card","complaint_what_happened":"I stayed in the car and send my wife to withdraw money from atm at XXXX at XXXX Texas XXXX. She had my serve debit card. I gave her the pin and asked her to withdraw XXXX if it did not give her the amount to cancel it, and we can withdraw it from another bank. When she saw that the atm was going to charge her a fee she declined the transaction. As she declined it no money was dispensed. We immediately left to another bank to try to withdraw the XXXX not knowing that American Express had charged me the XXXX to my card when no money was released.I called american express they informed me that they will see if they refund me, in other words they do not want to refund me. Another thing the ATM only dispenses up to {$400.00}, how could they release XXXX. I never received the money yet american express charged me the XXXX Immediately. They have camaras at the Atm no money was dispense even XXXX has cameras so they can see no money was released. I spoke to the manager called XXXX and they informed me I had to contact the XXXX, when I called them they informed me to file a complaint with American Express","date_sent_to_company":"2017-03-13T13:52:33.000Z","issue":"Unauthorized transactions/trans. issues","sub_product":"General purpose card","zip_code":"77036","tags":null,"has_narrative":true,"complaint_id":"2377443","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AMERICAN EXPRESS COMPANY","date_received":"2017-03-09T02:01:29.000Z","state":"TX","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I stayed in the car and send my wife to <em>withdraw</em> <em>money</em> from atm at XXXX at XXXX Texas XXXX. She had my serve debit <em>card</em>. I gave her the pin and asked her to <em>withdraw</em> XXXX if it did not give her the amount to cancel it, and we can <em>withdraw</em> it from another bank. When she saw that the atm was going to charge her a fee she declined the transaction. As she declined it no <em>money</em> was dispensed."],"product":["Prepaid <em>card</em>"],"sub_product":["General purpose <em>card</em>"]},"sort":[16.165508,"2377443"]},{"_index":"complaint-public-v1","_id":"15460147","_score":16.164902,"_source":{"product":"Prepaid card","complaint_what_happened":"On XX/XX/year> I had went to a XXXX XXXX cash machine to withdraw XXXX out of my XXXX XXXX card and all of a sudden it goes to withdraw the money and then turns around n XXXX it XXXX up but it never gave me my money and it shows it missing from my account","date_sent_to_company":"2025-08-22T08:17:33.000Z","issue":"Unexpected or other fees","sub_product":"Government benefit card","zip_code":"28409","tags":null,"has_narrative":true,"complaint_id":"15460147","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"PNC Bank N.A.","date_received":"2025-08-22T08:07:41.000Z","state":"NC","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["On XX/XX/year> I had went to a XXXX XXXX cash machine to <em>withdraw</em> XXXX out of my XXXX XXXX <em>card</em> and all of a sudden it goes to <em>withdraw</em> the <em>money</em> and then turns around n XXXX it XXXX up but it never gave me my <em>money</em> and it shows it missing from my account"],"product":["Prepaid <em>card</em>"],"sub_product":["Government benefit <em>card</em>"]},"sort":[16.164902,"15460147"]},{"_index":"complaint-public-v1","_id":"2300110","_score":16.15119,"_source":{"product":"Prepaid card","complaint_what_happened":"Hi I have a a direct deposit comerica bank card which I withdraw my fathers benifit money every month which is XXXX monthly.But on XX/XX/2017 I went to the ATM at XXXX to withdraw a XXXX all of a sudden the machine stops and no money comes out just a receipt saying the full amount which is XXXX.So the next day. I go out the window to withdraw he money they told me my card is declined. So I go to the ATM and I only see I Have XXXX dollars left in the card. I call the the bank I explained my problem and they told me to wait for a claim form it 's been a week no form came. I call again and they tell me to write a complaint letter. I confused I do n't know wats going on my father needs his benefit money back to proceed with his life with it which is XXXX please help us as soon as possible.","date_sent_to_company":"2017-01-30T12:01:37.000Z","issue":"Fraud or scam","sub_product":"Government benefit payment card","zip_code":"11418","tags":null,"has_narrative":true,"complaint_id":"2300110","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"Comerica","date_received":"2017-01-20T14:55:09.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Hi I have a a direct deposit comerica bank <em>card</em> which I <em>withdraw</em> my fathers benifit <em>money</em> every month which is XXXX monthly.But on XX/XX/2017 I went to the ATM at XXXX to <em>withdraw</em> a XXXX all of a sudden the machine stops and no <em>money</em> comes out just a receipt saying the full amount which is XXXX.So the next day. I go out the window to <em>withdraw</em> he <em>money</em> they told me my <em>card</em> is declined. So I go to the ATM and I only see I Have XXXX dollars left in the <em>card</em>."],"product":["Prepaid <em>card</em>"],"sub_product":["Government benefit payment <em>card</em>"]},"sort":[16.15119,"2300110"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":5962,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":5386},{"key":0,"key_as_string":"false","doc_count":576}]}},"product":{"doc_count":5386,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Checking or savings account","doc_count":2484,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Checking account","doc_count":2098},{"key":"Savings account","doc_count":202},{"key":"Other banking product or service","doc_count":170},{"key":"CD (Certificate of Deposit)","doc_count":14}]}},{"key":"Credit card or prepaid 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check or cashier's check","doc_count":4},{"key":"Debt settlement","doc_count":3},{"key":"Money order","doc_count":1}]}},{"key":"Prepaid card","doc_count":339,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Government benefit card","doc_count":168},{"key":"General-purpose prepaid card","doc_count":93},{"key":"Payroll card","doc_count":43},{"key":"General purpose card","doc_count":24},{"key":"Government benefit payment card","doc_count":6},{"key":"ID prepaid card","doc_count":2},{"key":"Gift card","doc_count":1},{"key":"Mobile wallet","doc_count":1},{"key":"Other special purpose card","doc_count":1}]}},{"key":"Credit card","doc_count":267,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"General-purpose credit card or charge card","doc_count":206},{"key":"Store credit card","doc_count":9}]}},{"key":"Bank account or 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