{"took":573,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":292579,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"3121881","_score":18.860706,"_source":{"product":"Debt collection","complaint_what_happened":"I received a notice that I am being sued for debt collection by XXXX XXXX XXXX XXXX on a closed/and or charged off amount on a Synchrony Bank (Lowes) credit card and must respond/appear in court in 19 days. I have been disabled by a judge and only receive Disability benefits and cannot drive to appear in court, Account opened in XX/XX/XXXX,state of Texas, amount $XXXX. Any advice on this matter is appreciated,","date_sent_to_company":"2019-01-10T23:23:16.000Z","issue":"Took or threatened to take negative or legal action","sub_product":"Credit card debt","zip_code":"75771","tags":null,"has_narrative":true,"complaint_id":"3121881","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SYNCHRONY FINANCIAL","date_received":"2019-01-10T21:13:32.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Collected or attempted to collect exempt funds"},"highlight":{"complaint_what_happened":["I have been disabled by a judge and only receive Disability benefits and <em>cannot</em> drive to appear in court, Account opened in XX/XX/XXXX,state of Texas, amount $XXXX. Any <em>advice</em> on this matter is appreciated,"]},"sort":[18.860706,"3121881"]},{"_index":"complaint-public-v1","_id":"3348177","_score":17.074577,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I disputed a error on my credit report with XXXX. A collection agency is attempting to collect a dept that is inaccurate. I was given a generic copy of a invoice with no information  on it other then, final balance due. I have no idea what the charges are for and cannot get a itemized bill. My final.bill with XXXX was paid. They now claim I owe over $3000 yet, cant send me a itemized bill. I never received the credits from my phone they were supposed to buy back from me.","date_sent_to_company":"2019-08-21T04:48:03.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"604XX","tags":null,"has_narrative":true,"complaint_id":"3348177","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Kriya Capital, LLC","date_received":"2019-08-21T00:32:29.000Z","state":"IL","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I was given a generic copy of a invoice with no information  on it other then, <em>final</em> balance due. I have no idea what the charges are for and <em>cannot</em> get a itemized bill. My <em>final</em>.bill with XXXX was paid. They now claim I owe over $3000 yet, cant send me a itemized bill. I never received the credits from my phone they were supposed to buy back from me."]},"sort":[17.074577,"3348177"]},{"_index":"complaint-public-v1","_id":"3345759","_score":16.614502,"_source":{"product":"Debt collection","complaint_what_happened":"XX/XX/XXXX Married XX/XX/XXXX XX/XX/XXXX Legally separated from XXXX XXXXXX/XX/XXXX Final divorce and property settlement from XXXX XXXXNo financial transactions of any kind (including Pentagon Federal) since year prior to final divorce.XX/XX/XXXX Started to receive notices of pass due loan payment and attempts were made to me to collect by Pentagon Federal Credit Union for loan transactions executed by XXXX XXXX.   My attempts to resolve this matter directly with PenFed telephonically and in person have been w/o success.Today I continue to produce to Pentagon Federal Credit Union final divorce papers with attached paid check to PenFed for remaining balance closeout on this account.  Several times I have provided to their local bank offices (in person) copies of divorce settlement and supporting documentaton to no avail.PenFed continues to seek collections from me referencing that my name cannot be removed from an account (with loan privileges) until XXXX XXXX (Primary account holder) makes the request.I have no recollection of signing a co-signer agreement at any time nor can PenFed cannot produce anything.I have no communications to date; nor knowledge of Mr. XXXX   whereabouts. I had no knowledge this account was still open and there is no activity conducted by me whatsoever.","date_sent_to_company":"2019-08-19T16:12:29.000Z","issue":"Attempts to collect debt not owed","sub_product":"Other debt","zip_code":"20743","tags":null,"has_narrative":true,"complaint_id":"3345759","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"PENTAGON FEDERAL CREDIT UNION","date_received":"2019-08-19T14:26:59.000Z","state":"MD","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["XX/XX/XXXX Married XX/XX/XXXX XX/XX/XXXX Legally separated from XXXX XXXXXX/XX/XXXX <em>Final</em> divorce and property settlement from XXXX XXXXNo financial transactions of any kind (including Pentagon Federal) since year prior to <em>final</em> divorce.XX/XX/XXXX Started to receive notices of pass due loan payment and attempts were made to me to collect by Pentagon Federal Credit Union for loan transactions executed by XXXX XXXX."]},"sort":[16.614502,"3345759"]},{"_index":"complaint-public-v1","_id":"14148969","_score":16.313835,"_source":{"product":"Credit card","complaint_what_happened":"XXXX XXXX I made a XXXX  payment to my Barclays XXXX XXXX and More account. The following day I tried to check my online account and could not get in. I called customer service number eight times totaling at least 4 1/2 hours that I've spoken to at least 12 different individuals from their overseas team and their local team despite all the time and information I gave them they cannot find my account. Also when I use the number on the back of the card which I've done at least 10 times my call is simply dropped so I cannot verify my account. The verbal password that I gave them I've been using for probably close to a decade. I'm very frustrated the representative I spoke to said she was at the top of the security team she could not push it up any higher that the people she reports to do not take phone calls that she's heard of this problem other people that cannot find their account with the security experts and I just need to wait. I've also been told they have a system failure since last Thursday. So I cannot use my card, I cannot get into my information so that I can work on getting a refund/reimbursement for my child's school that I charged, I cannot get my credit that they owe me and I can't even close down the credit card.  The most frustrating thing to me is that the last woman that I spoke to said that there are several people that have this problem and it hasn't gotten to be a big enough problem that they're doing anything about it it was for the word she used. That she has no way to talk to anybody higher than she is she can only send them an email and I just need to wait until they respond. I find it very difficult to believe that there is not someone who is offering oversight and coaching for high end  problems like this \\nAlthough I've been a customer with Barclays for over a decade I am very wary now of their systems, their customer service, and their top executive oversight\"","date_sent_to_company":"2025-06-18T20:37:23.000Z","issue":"Trouble using your card","sub_product":"General-purpose credit card or charge card","zip_code":"32233","tags":"Older American","has_narrative":true,"complaint_id":"14148969","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BARCLAYS BANK DELAWARE","date_received":"2025-06-18T20:22:32.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Can't use card to make purchases"},"highlight":{"complaint_what_happened":["I'm very frustrated the representative I spoke to said she was at the top of the <em>security</em> team she could not push it up any higher that the people she reports to do not take phone calls that she's heard of this problem other people that <em>cannot</em> find their account with the <em>security</em> experts and I just need to wait. I've also been told they have a system failure since last Thursday."]},"sort":[16.313835,"14148969"]},{"_index":"complaint-public-v1","_id":"4125045","_score":15.324539,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"American Express XXXX Open Date XX/XX/2014 Balance {$7000.00} As a client, I have legal rights that are provided to me to safeguard me through misinformation being reported on the credit report. At this point, I would like to produce a final petition for examination before I seek the advice of my attorney for advice on how to handle inaccurate and unverifiable issues that are continuing to be demonstrated as valid. You need to give me a copy of the agreement agreed upon or voice conversation where I certified billing me on this particular account.","date_sent_to_company":"2021-02-08T14:41:45.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"43206","tags":null,"has_narrative":true,"complaint_id":"4125045","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AMERICAN EXPRESS COMPANY","date_received":"2021-02-08T14:37:34.000Z","state":"OH","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["At this point, I would like to produce a <em>final</em> petition for examination before I seek the <em>advice</em> of my attorney for <em>advice</em> on how to handle inaccurate and unverifiable issues that are continuing to be demonstrated as valid. You need to give me a copy of the agreement agreed upon or voice conversation where I certified billing me on this particular account."]},"sort":[15.324539,"4125045"]},{"_index":"complaint-public-v1","_id":"22675153","_score":15.239376,"_source":{"product":"Credit card","complaint_what_happened":"b'I received an e-mail to call XXXX XXXX XXXX  I finally got someone from the Philippines that could not understand English or anything else either. I provided the name of XXXX XXXX XXXX  on XXXX I paid XXXX  it was sent on XXXX reference XXXX  check # XXXX  ,It was mailed because it is not really an XXXX XXXX credit card although it states that on the face the address on the statement matches no XXXX XXXX so it had to be mailed. I called the bank they ask for the credit card # XXXX  times I enter it they cannot find it so the ask for my social security # they cannot find the either then it is back on an infinite run to the card # they cannot find. I got the phone number from a previous complaint still not resolved in any way. I responded in several e-mails to a XXXX XXXX at the bank her responses were useless and sporadic in my last e-mail about this payment I stated if you have any decency you will respond to this e-mail. I paid the bill they have not credited my account .No other card is this much trouble because the sending address matches the name on the card which this one does not.\\nRespectfully submitted \\nXXXX XXXX","date_sent_to_company":"2026-05-28T20:59:35.000Z","issue":"Problem when making payments","sub_product":"Store credit card","zip_code":"33917","tags":"Older American","has_narrative":true,"complaint_id":"22675153","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SYNCHRONY FINANCIAL","date_received":"2026-05-28T20:34:29.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem during payment process"},"highlight":{"complaint_what_happened":["I called the bank they ask for the credit card # XXXX  times I enter it they <em>cannot</em> find it so the ask for my social <em>security</em> # they <em>cannot</em> find the either then it is back on an infinite run to the card # they <em>cannot</em> find. I got the phone number from a previous complaint still not resolved in any way."]},"sort":[15.239376,"22675153"]},{"_index":"complaint-public-v1","_id":"4116043","_score":15.214096,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"CAPITAL ONE AUTO FINANCE XXXX Date Opened XX/XX/15 Balance {$4000.00} Late 30 Days As a client, I have legal rights that are provided to me to safeguard me through misinformation being reported on the credit report. At this point, I would like to produce a final petition for examination before I seek the advice of my attorney for advice on how to handle inaccurate and unverifiable issues that are continuing to be demonstrated as valid. You need to give me a copy of the agreement agreed upon or voice conversation where I certified billing me on this particular account.","date_sent_to_company":"2021-02-04T14:19:00.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"33025","tags":null,"has_narrative":true,"complaint_id":"4116043","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2021-02-04T14:05:26.000Z","state":"FL","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["At this point, I would like to produce a <em>final</em> petition for examination before I seek the <em>advice</em> of my attorney for <em>advice</em> on how to handle inaccurate and unverifiable issues that are continuing to be demonstrated as valid. You need to give me a copy of the agreement agreed upon or voice conversation where I certified billing me on this particular account."]},"sort":[15.214096,"4116043"]},{"_index":"complaint-public-v1","_id":"2479114","_score":14.708729,"_source":{"product":"Student loan","complaint_what_happened":"My husband was given the advice to submit paperwork via EMAIL to  XXXX  XXXX  XXXX . He was asked to include his   XXXX   tax returns which includes my social security number, My  XXXX  children 's ' social security numbers and his social security number. In the title he was to provide his social security number and his full legal name. IE  XXXX   XXXX   XXXX .  ( not real number s or names ) In addition to the application that was required to submit the income based repayment plan.     I called the customer service team and verified that this was standard language that people \"  XXXX  '' submit these with this information. And that using an UNSECURE method such as email is an acceptable form. They then proceeded to tell me that if I do n't feel comfortable I can submit via fax or online. Both of which are much more secure My complaint is that the advice NelNet servicing is giving to email with all of this sensitive information is setting their lendee 's into a possible risk for sniffing and having their information stolen.     This is a pseudo government entity to service loans. I do not believe they are giving their customers proper advice to keep their identity or their families secure from would be thieves.      Regards, Concerned NelNet  Customer","date_sent_to_company":"2017-05-08T23:05:54.000Z","issue":"Dealing with your lender or servicer","sub_product":"Federal student loan servicing","zip_code":"84116","tags":"Servicemember","has_narrative":true,"complaint_id":"2479114","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Nelnet, Inc.","date_received":"2017-05-08T22:47:36.000Z","state":"UT","company_public_response":null,"sub_issue":"Problem with customer service"},"highlight":{"complaint_what_happened":["My husband was given the <em>advice</em> to submit paperwork via EMAIL to  XXXX  XXXX  XXXX . He was asked to include his   XXXX   tax returns which includes my social <em>security</em> number, My  XXXX  children 's ' social <em>security</em> numbers and his social <em>security</em> number. In the title he was to provide his social <em>security</em> number and his full legal name. IE  XXXX   XXXX   XXXX .  ( not real number s or names ) In addition to the application that was required to submit the income based repayment plan."]},"sort":[14.708729,"2479114"]},{"_index":"complaint-public-v1","_id":"4199214","_score":14.615333,"_source":{"product":"Debt collection","complaint_what_happened":"I paid XXXX XXXX to dispute my negative items on my credit. XXXX gave me advice to report the last two negative items as fraudulent. I took every step with XXXX. They said this is the final step in order for those two negative items to be removed from my credit.","date_sent_to_company":"2021-03-09T06:01:09.000Z","issue":"Written notification about debt","sub_product":"Credit card debt","zip_code":"93662","tags":null,"has_narrative":true,"complaint_id":"4199214","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Resurgent Capital Services L.P.","date_received":"2021-03-09T04:09:29.000Z","state":"CA","company_public_response":null,"sub_issue":"Didn't receive enough information to verify debt"},"highlight":{"complaint_what_happened":["XXXX gave me <em>advice</em> to report the last two negative items as fraudulent. I took every step with XXXX. They said this is the <em>final</em> step in order for those two negative items to be removed from my credit."]},"sort":[14.615333,"4199214"]},{"_index":"complaint-public-v1","_id":"3368819","_score":14.048189,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Equifax can not find my credit file XXXX and XXXX has no problem. I faxed the copies of social security and identification card to them, they responded that my file is still not able to be found by mail, with my name spelled wrong. I tried to call Equifax, according to their representative, they are not allow to talk or give any information if I cannot verify my identity (which is the exact problem that I have and need help with!). So again, I faxed Equifax with my social security, ID, and the letter that I received, to have them try to solve this issue. Still waiting for response ever since. It has been a month since I send my last fax.","date_sent_to_company":"2019-09-10T07:41:12.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"89012","tags":null,"has_narrative":true,"complaint_id":"3368819","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2019-09-10T03:15:01.000Z","state":"NV","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I faxed the copies of social <em>security</em> and identification card to them, they responded that my file is still not able to be found by mail, with my name spelled wrong. I tried to call Equifax, according to their representative, they are not allow to talk or give any information if I <em>cannot</em> verify my identity (which is the exact problem that I have and need help with!). So again, I faxed Equifax with my social <em>security</em>, ID, and the letter that I received, to have them try to solve this issue."]},"sort":[14.048189,"3368819"]},{"_index":"complaint-public-v1","_id":"2575002","_score":13.843149,"_source":{"product":"Debt collection","complaint_what_happened":"In XXXX XXXX an apartment I moved out of was retaliating against me for some disagreements the property manager and I had to do with repairs in my unit that they refused to fix (law violation  #1) and towing vehicles. I did not renew my lease with them however, upon giving proper notice of intent to vacate, I somehow acquired a lump sum of charges (XXXX) that I was never informed of (law violation #2). For the record, I was first notified of the charges on XXXX XXXX XXXX by the debt collection agency ProCollect, 2 months after moving. The claims made against me were clearly made in bad faith. XXXX XXXX XXXX XXXX XXXX submitted no evidence to support their allegations and instead the credit bureaus and debt collections agency let a mere copy of the lease agreement constitute as evidence. I sent multiple dispute letters claiming the false statement of fact provided by XXXX XXXX XXXX XXXX XXXX. On XXXX XXXX XXXX I sent Pro Collect a final dispute letter with attachments that refuted all of their claims against me. I received nothing back from ProCollect but now this is the only derogatory mark on my credit and it is completely illegal. ProCollect has violated the fair debt collection practices act. Section 807(5) States that a debt collection agency cannot threat to take action that cannot legally be taken. Section 809(b) States that if a consumer notifies the debt-collector within the thirty day period (a) that a debt, or any portion thereof is disputed, the debt collector shall cease collection of the debt.","date_sent_to_company":"2017-07-14T19:48:49.000Z","issue":"False statements or representation","sub_product":"I do not know","zip_code":"770XX","tags":null,"has_narrative":true,"complaint_id":"2575002","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ProCollect, Inc.","date_received":"2017-07-14T18:49:10.000Z","state":"TX","company_public_response":null,"sub_issue":"Attempted to collect wrong amount"},"highlight":{"complaint_what_happened":["On XXXX XXXX XXXX I sent Pro Collect a <em>final</em> dispute letter with attachments that refuted all of their claims against me. I received nothing back from ProCollect but now this is the only derogatory mark on my credit and it is completely illegal. ProCollect has violated the fair debt collection practices act. Section 807(5) States that a debt collection agency <em>cannot</em> threat to take action that <em>cannot</em> legally be taken."]},"sort":[13.843149,"2575002"]},{"_index":"complaint-public-v1","_id":"2687699","_score":13.752865,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"Barclaycard Cash Forward credit card advertises online that their online application process is easy and instant approve or deny.  So I applied and immediately got an online message that my application could not be decided upon and I would be contacted by mail in a few weeks.  Today I received a letter in the mail saying they cannot process my request until I send them copies of my drivers license, social security card, and bank statement with name and address. No way to contact them by phone or internet was in the mailing I received. Since those are not documents I am willing to send in the mail or fax, I searched online for their customer service phone number and eventually got through to someone who could tell me what was going on. They said my application was already denied, but could be reconsidered if I send those documents.  But the documents are only identification documents, nothing to do with whether I am deserving of credit. (In fact, I know I have a FICO score of XXXX.)  I told the person I want to withdraw my application but she said I cannot since they already put in the request, I can only wait 30 days to let it expire.  Since I have a very high credit rating, this tells me that their online offers to lure people to apply for credit are fraudulent; presumably all people who do are denied at first. Now I anticipate when I go to apply to a different company, my records will show I have an open application somewhere else which will automatically get me denied. And each denial will lower my credit rating more. And with my high credit rating I should never have gotten any denials.  I asked if there was a different person I could speak to and she told me know, I cannot do anything but mail or fax all those documents.","date_sent_to_company":"2017-09-28T20:51:41.000Z","issue":"Getting a credit card","sub_product":"General-purpose credit card or charge card","zip_code":"085XX","tags":null,"has_narrative":true,"complaint_id":"2687699","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BARCLAYS BANK DELAWARE","date_received":"2017-09-28T20:33:43.000Z","state":"NJ","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Application denied"},"highlight":{"complaint_what_happened":["Today I received a letter in the mail saying they <em>cannot</em> process my request until I send them copies of my drivers license, social <em>security</em> card, and bank statement with name and address. No way to contact them by phone or internet was in the mailing I received. Since those are not documents I am willing to send in the mail or fax, I searched online for their customer service phone number and eventually got through to someone who could tell me what was going on."]},"sort":[13.752865,"2687699"]},{"_index":"complaint-public-v1","_id":"6900365","_score":13.721201,"_source":{"product":"Checking or savings account","complaint_what_happened":"This is my final notice that I will do police report - as it is coming in to Civil issues, legal issues after talking and meeting with IRS which you said you sent check to.. \nThe IRS couldn't find any soures of incoming fund of {$7000.00} after providing all the Docs you sent to me. With the advices from IRS and Some Legal Services, we will end in the court Decisions. \nThanks XXXX XXXX","date_sent_to_company":"2023-04-27T18:34:39.000Z","issue":"Problem caused by your funds being low","sub_product":"Other banking product or service","zip_code":"28105","tags":null,"has_narrative":true,"complaint_id":"6900365","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FIFTH THIRD FINANCIAL CORPORATION","date_received":"2023-04-27T18:23:36.000Z","state":"NC","company_public_response":null,"sub_issue":"Bounced checks or returned payments"},"highlight":{"complaint_what_happened":["This is my <em>final</em> notice that I will do police report - as it is coming in to Civil issues, legal issues after talking and meeting with IRS which you said you sent check to.. \nThe IRS couldn't find any soures of incoming fund of {$7000.00} after providing all the Docs you sent to me. With the <em>advices</em> from IRS and Some Legal Services, we will end in the court Decisions. \nThanks XXXX XXXX"]},"sort":[13.721201,"6900365"]},{"_index":"complaint-public-v1","_id":"2559602","_score":13.715009,"_source":{"product":"Checking or savings account","complaint_what_happened":"After firing a Financial Advisor, XXXX XXXX, for stealing XXXX from my IRA which I recovered, I received back my documents. Among them were three fraudulent XXXX advice of Credit ordering from XXXX XXXX XXXX XXXX XXXX acct XXXX to XXXX XXXX XXXX XXXX XXXX  XXXX XXXX. XXXX XXXX  said it did not have an account under my name or social security number and the account number does not link to me. XXXX can not identify the transactions but has not reported the fraudulent advice of credit forms to the police and has told me that it is a civil matter. The XXXX Advice of Credits may be dated in XXXX format which would place them in 2012. I do not know the reason behind these fraudulent bank documents and am concerned that an unknown account at XXXX XXXX may in fact have my money.","date_sent_to_company":"2017-06-27T11:17:08.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Checking account","zip_code":"10023","tags":"Older American","has_narrative":true,"complaint_id":"2559602","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FIRST NATIONAL BANK OF OMAHA","date_received":"2017-06-27T10:33:32.000Z","state":"NY","company_public_response":null,"sub_issue":"Transaction was not authorized"},"highlight":{"complaint_what_happened":["Among them were three fraudulent XXXX <em>advice</em> of Credit ordering from XXXX XXXX XXXX XXXX XXXX acct XXXX to XXXX XXXX XXXX XXXX XXXX  XXXX XXXX. XXXX XXXX  said it did not have an account under my name or social <em>security</em> number and the account number does not link to me. XXXX can not identify the transactions but has not reported the fraudulent <em>advice</em> of credit forms to the police and has told me that it is a civil matter."]},"sort":[13.715009,"2559602"]},{"_index":"complaint-public-v1","_id":"17362415","_score":13.714212,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"b'I am disputing the reporting of the Nissan/Infiniti account beginning XXXX XXXX XXXX. This account has been unlawfully re-aged by extending the scheduled fall-off date several times, in violation of FCRA 605(a). \"You cannot reset the clock.\" The account also reports as positive while falsely indicating a balance owed in the \"Remarks Section\", which is misleading and inaccurate under FCRA 607(b) and shows as an adverse tradeline. It has also been XXXX  years now since this account has been showing negative from the first delinquency date and is passed scheduled removal date. I am requesting immediate investigation and permanent deletion of this account from my credit file. If this cannot be corrected, please remove the account entirely. If this issue is not resolved, I will escalate by filing formal complaints with the CFPB, FTC, Consumer attorney and my State Attorney General.XXXXAccount InformationXXXXXXXXAddress as listed on the account:  XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Last 4 digits of the buyer or co-buyers social security number:  XXXX  Full account number:  XXXX XXXX XXXX Last 8 digits of the Vehicle Identification Number:  XXXXXXXX Vehicle model and year:  XXXX XXXX XXXX  Payment amount:  XXXX  Payment date:  XXXX  of each month'","date_sent_to_company":"2025-11-19T20:12:46.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Lease","zip_code":"76013","tags":null,"has_narrative":true,"complaint_id":"17362415","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"NISSAN MOTOR ACCEPTANCE COMPANY LLC","date_received":"2025-11-19T19:59:00.000Z","state":"TX","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["If this <em>cannot</em> be corrected, please remove the account entirely."]},"sort":[13.714212,"17362415"]},{"_index":"complaint-public-v1","_id":"7470573","_score":13.686135,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"As a consumer, I actually have protection under the law that is delivered to me to secure me from misinformation simply being noted on my credit report. At this time I would like to prepare a final appeal for investigation before I confer with my own counsel to obtain advice on how to handle fraudulent, incorrect and unverifiable account that is kept to be established as correct. 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