{"took":640,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":333931,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"9560833","_score":9.424259,"_source":{"product":"Debt collection","complaint_what_happened":"I was paying the debt to the hospital from XX/XX/XXXX when unbeknownst to me the XXXX  sent me to collections in XX/XX/XXXX. I have continually made the same {$20.00} payment for years to which the XXXX is still accepting and has never informed me that it was not an acceptable minimum payment until XX/XX/XXXX when I called the XXXX to make a payment. The XXXX informed me that they had been sending letters and calling, but I have not received any of this information. They made the excuse that they sent the letters to my old address, but I verified with XXXX that my address was up to date when I moved. My total amount of debt remaining is actively reducing and is also reflecting to National Business Factor, shown via my credit. I've sent a debt verification letter to National Business Factor in XX/XX/XXXX after finding out I can dispute the debt because I never received any letters or notices from this \" debt collector ''. I sent a second verification letter in XX/XX/XXXX. It has been more than 30 days since the verification letters were sent. As it states on the verification letter ; I wanted all communication in writing, but National Business Factor keeps calling and leaving voicemails with a privated phone number.","date_sent_to_company":"2024-07-20T00:36:49.000Z","issue":"Written notification about debt","sub_product":"Medical debt","zip_code":"75043","tags":null,"has_narrative":true,"complaint_id":"9560833","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"National Business Factors","date_received":"2024-07-19T23:32:47.000Z","state":"TX","company_public_response":null,"sub_issue":"Didn't receive notice of right to dispute"},"highlight":{"complaint_what_happened":["As it states on the verification letter ; I wanted all communication in writing, but National <em>Business</em> Factor keeps calling and leaving voicemails with a privated phone number."],"company":["National <em>Business</em> Factors"]},"sort":[9.424259,"9560833"]},{"_index":"complaint-public-v1","_id":"8717877","_score":9.424259,"_source":{"product":"Debt collection","complaint_what_happened":"The Third party liability denied my undue hardship wavier for the outstanding medical debt my mother had..she passed away in XXXX  they already filed a claim a yr ago ... .we r still living in the home n my nephew also has a XXXX n us living in the home they are telling me there taking me to Cort ..please this debt is not mine","date_sent_to_company":"2024-04-08T02:32:51.000Z","issue":"Attempts to collect debt not owed","sub_product":"Medical debt","zip_code":"59701","tags":null,"has_narrative":true,"complaint_id":"8717877","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"Medical Business Bureau","date_received":"2024-04-08T02:25:42.000Z","state":"MT","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"company":["Medical <em>Business</em> Bureau"]},"sort":[9.424259,"8717877"]},{"_index":"complaint-public-v1","_id":"8271757","_score":9.424259,"_source":{"product":"Debt collection","complaint_what_happened":"XXXX XXXX XXXX XXXX send a bill to debt collector \" National Business Factors , Inc '' to intended to collect a bill with incorrect billing coding due to the billing company 's fault. I already attempted to communicate with the billing company several times to request them update the billing in accordance to my medical insurance company 's requirement, but they refuse to correct the error even if it does not change the amount they can receive. \n\nI should have owned XXXX since my insurance will cover the full amount if they submit the bill in accordance to the insurance company 's claim billing code requirement.","date_sent_to_company":"2024-02-03T02:30:17.000Z","issue":"False statements or representation","sub_product":"Medical debt","zip_code":"950XX","tags":null,"has_narrative":true,"complaint_id":"8271757","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"National Business Factors","date_received":"2024-02-03T02:09:03.000Z","state":"CA","company_public_response":null,"sub_issue":"Attempted to collect wrong amount"},"highlight":{"complaint_what_happened":["XXXX XXXX XXXX XXXX send a bill to debt collector \" National <em>Business</em> Factors , Inc '' to intended to collect a bill with incorrect billing coding due to the billing company 's fault. I already attempted to communicate with the billing company several times to request them update the billing in accordance to my medical insurance company 's requirement, but they refuse to correct the error even if it does not change the amount they can receive."],"company":["National <em>Business</em> Factors"]},"sort":[9.424259,"8271757"]},{"_index":"complaint-public-v1","_id":"8042408","_score":9.424259,"_source":{"product":"Debt collection","complaint_what_happened":"I have tried disputing this debt numerous times for the following reasons. \nXXXX. The hospital told me it was covered by insurance when I was there. \nXXXX. The debt is a medical debt, I never agreed for interest to be charged. It is against the law to charge interest on medical debt under the FDCPA. \nXXXX. The original amount from the hospital that got placed into collections was {$960.00}. Not {$1400.00}. The balance goes up monthly too, because they are adding illegal interest to the debt. \nXXXX. I've sent numerous letters to the company and received nothing back. They ignore me and just keep reporting to my credit higher amounts to XXXX me over into paying them. It seems as if they are extorting me for money.","date_sent_to_company":"2023-12-21T15:51:10.000Z","issue":"False statements or representation","sub_product":"Medical debt","zip_code":"897XX","tags":null,"has_narrative":true,"complaint_id":"8042408","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"National Business Factors","date_received":"2023-12-21T15:36:58.000Z","state":"NV","company_public_response":null,"sub_issue":"Attempted to collect wrong amount"},"highlight":{"company":["National <em>Business</em> Factors"]},"sort":[9.424259,"8042408"]},{"_index":"complaint-public-v1","_id":"7923603","_score":9.424259,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Since XXXX of XXXX  SWBC Mortgage was hitting me with late charges because they stopped taking XXXX XXXX  on line e payments from my account. I called there customer service and they did not offer any help at all only choosing to say it was my responsibility. They eventually waived XXXX and XX/XX/XXXXXXXX  late payments because they eventually received the paper bank checks XXXX XXXX  sent out but in turn hit me with a XXXX late payment after XXXX XXXX  put a stop payment and I in turn made back to back mortgage payments to bring the account u to date. \nI started my first payment in XXXX of XXXX  and had no late payments because Regions bank always made my e payments for me. SWBC stopped taking the on line payments and did not make me aware of the issue. Now they referred my account to the credit bureaus to hurt my credit rating.","date_sent_to_company":"2023-11-29T21:57:11.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"36526","tags":null,"has_narrative":true,"complaint_id":"7923603","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"Southwest Business Corporation","date_received":"2023-11-29T21:27:09.000Z","state":"AL","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"company":["Southwest <em>Business</em> Corporation"]},"sort":[9.424259,"7923603"]},{"_index":"complaint-public-v1","_id":"7824140","_score":9.424259,"_source":{"product":"Debt collection","complaint_what_happened":"In XXXX I was a victim of identity theft. XXXX XXXX XXXX in XXXX, CA sent medical bills amounting in over {$6900.00} into collections originally through XXXX. This was done by a parent whose child was XXXX XXXX ( XXXX XXXX XXXX ) at an address Ive never lived before! The credit bureaus still refuse to remove this address after multiple attempts. \n\nI filed a police report with XXXX, ca police department and did an identity theft with the federal trade commission on XX/XX/. After completing this lengthy process this debt was removed from my credit. It seems that after XXXX closed it they sold the debt to another collections agency National Business. \n\nI disputed these accounts and the credit bureaus are refusing to remove it from my credit! So Im a victim of identity theft and these collections agencies can continue to sell these debts and put it on my credit again and again! I need help. \n\nEvery time I call the creditors they arent able to find my information because its not ME. It happened with XXXX and now financial.","date_sent_to_company":"2023-11-08T07:41:41.000Z","issue":"Attempts to collect debt not owed","sub_product":"Medical debt","zip_code":"94541","tags":null,"has_narrative":true,"complaint_id":"7824140","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"National Business Factors","date_received":"2023-11-08T07:15:27.000Z","state":"CA","company_public_response":null,"sub_issue":"Debt was result of identity theft"},"highlight":{"complaint_what_happened":["It seems that after XXXX closed it they sold the debt to another collections agency National <em>Business</em>. \n\nI disputed these accounts and the credit bureaus are refusing to remove it from my credit! So Im a victim of identity theft and these collections agencies can continue to sell these debts and put it on my credit again and again! I need help. \n\nEvery time I call the creditors they arent able to find my information because its not ME. It happened with XXXX and now financial."],"company":["National <em>Business</em> Factors"]},"sort":[9.424259,"7824140"]},{"_index":"complaint-public-v1","_id":"7714594","_score":9.424259,"_source":{"product":"Debt collection","complaint_what_happened":"Myself and my fiance signed for a very bad loan program to help fund his small business. After medical issues and not being able to pay, we defaulted on the loan. We were contacted by several people with several companies about the debt to pay back. They offered to do payment plans. When I told them what we could pay towards the debt, they said they had to see all of each of our bank statements, we told them the account was closed after they over drafted. I was receiving unemployment benefits. After figuring out who was responsible for holding the debt, I again stated we could pay a certain amount each month but we were not providing any more bank statements. Since then we havent received contact until they sent an email today with all of our old email accounts including ex spouses and family members with the details of our default and to contact them for payment. This loan was a scam from the beginning and now they are harassing us and threatening us personally if we do not provide them bank statements.","date_sent_to_company":"2023-10-18T02:41:13.000Z","issue":"Threatened to contact someone or share information improperly","sub_product":"Other debt","zip_code":"344XX","tags":null,"has_narrative":true,"complaint_id":"7714594","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Business Financing Corporation","date_received":"2023-10-18T02:41:11.000Z","state":"FL","company_public_response":null,"sub_issue":"Talked to a third-party about your debt"},"highlight":{"complaint_what_happened":["Myself and my fiance signed for a very bad loan program to help fund his small <em>business</em>. After medical issues and not being able to pay, we defaulted on the loan. We were contacted by several people with several companies about the debt to pay back. They offered to do payment plans. When I told them what we could pay towards the debt, they said they had to see all of each of our bank statements, we told them the account was closed after they over drafted. I was receiving unemployment benefits."],"company":["<em>Business</em> Financing Corporation"]},"sort":[9.424259,"7714594"]},{"_index":"complaint-public-v1","_id":"7425977","_score":9.424259,"_source":{"product":"Debt collection","complaint_what_happened":"So, I sent you guys a letter two weeks ago and still haven't heard anything back. You guys are reporting inaccurate information on my credit report","date_sent_to_company":"2023-08-20T03:01:00.000Z","issue":"Written notification about debt","sub_product":"Medical debt","zip_code":"604XX","tags":null,"has_narrative":true,"complaint_id":"7425977","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"Medical Business Bureau","date_received":"2023-08-20T02:41:11.000Z","state":"IL","company_public_response":null,"sub_issue":"Didn't receive notice of right to dispute"},"highlight":{"company":["Medical <em>Business</em> Bureau"]},"sort":[9.424259,"7425977"]},{"_index":"complaint-public-v1","_id":"7419916","_score":9.424259,"_source":{"product":"Debt collection","complaint_what_happened":"I am writing to ask for help getting an unfounded medical collection debt off my credit report. I have been unsuccessful in getting the problem corrected and the collection agency continues to verify the debt, even though proof has been submitted that there is no money due on the account, in fact, the insurance company satisfied the debt approximately 2 months PRIOR to it being reported to the credit bureaus as delinquent. \nXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$1500.00} was charged, however, per contract with XXXX XXXX XXXX XXXX XXXX XXXX ) the provider was only able to bill {$440.00} for the service. \nBetween XX/XX/XXXX and XXXX payment was made a rescinded by XXXX  due to the group number submitted for billing by XXXX XXXX being incorrect. Since the group number was incorrect ( it was from a prior employer ), XXXX notified XXXX that no insurance coverage was in place at the time of the procedure, and asked for the payment to be returned. After several months and multiple phone calls, the procedure was eventually billed under the right group number and XXXX paid the contracted rate for service. During this time, I made countless calls to XXXX, the original creditor, and the collection agency. During one of many calls, I was told in XX/XX/XXXX, by the original creditor, that the debt would be removed from my report in XXXX because there was no money due and it takes up to 30 days for it to be removed. \nXXXX XXXX paid the {$440.00} to XXXX and the check was cashed. When I found out the situation had not been resolved in XXXX, XXXX, I requested an Estimate of Benefits ( EoB ) from XXXX \nXXXX The EoB, reflects a balance on the account of {$0.00} and there is no patient financial responsibility due. The following statement was on the EoB, which I have attached for your review ( Pg.4 ). \nYour health care plan covers eligible services up to an allowed amount for services ordered or provided by a participating provider. Since this amount has been paid, no further payment can be made. You are not responsible for the charges over the allowed amount XX/XX/XXXX ( approximately ), I applied for a home equity loan only to find out this account was placed into collections in XXXX or XX/XX/XXXX!!!! I had to decline the terms of the loan because of the ridiculous interest rates they were charging me, due to the recent collection. \nXXXXMultiple phone calls for several weeks proved ineffective, so I submitted a dispute and much to my surprise, the collection company claimed the collection was valid, even though the amount was incorrect ( {$1500.00} ) and the correct amount had been received by the original provider, PRIOR to the account being placed in collections. While waiting for the erroneous information to be removed from my account, I applied for an airline charge card and was denied due to collection, resulting in further decreased credit score. \nXX/XX/XXXX - Again, more phone calls to no avail, so I submitted a XXXX dispute and even with the same documentation Im providing to you, indicating the debt was paid in XX/XX/XXXX, prior to the account being placed in collections, it was again reported that the debt was valid!!!!! This time the amount was changed to {$440.00} instead of the {$1500.00}. Of course, in the meantime my credit score is dropping and it appears that I acknowledged the debt by paying 70 % of it off, when actually it was the collection companys adjustment ( XXXX XXXX sent me a congratulatory email for paying down my collection debt ). \nXXXX I called all 3 credit bureaus to see what my options were, and they all submitted a 3rd dispute on my behalf ; however, I have no confidence that it will yield a different outcome. \n\nPlease let me know what other information you may need in order to investigate this matter and an estimate of when I might receive a response. Thank you in advance for your attention to and assistance with this matter. \n\nXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Medical Business Bureau XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX","date_sent_to_company":"2023-08-18T21:49:39.000Z","issue":"Attempts to collect debt not owed","sub_product":"Medical debt","zip_code":"604XX","tags":null,"has_narrative":true,"complaint_id":"7419916","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Medical Business Bureau","date_received":"2023-08-18T21:10:27.000Z","state":"IL","company_public_response":null,"sub_issue":"Debt was paid"},"highlight":{"complaint_what_happened":["XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Medical <em>Business</em> Bureau XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX"],"company":["Medical <em>Business</em> Bureau"]},"sort":[9.424259,"7419916"]},{"_index":"complaint-public-v1","_id":"7229594","_score":9.424259,"_source":{"product":"Mortgage","complaint_what_happened":"I am seeking a correction regarding an event occurring XX/XX/XXXX I was notified of a late payment regarding my account. My account was scheduled for auto-pay and I have enclosed an ACH transaction receipt number with this letter showing that XXXX withdrew XXXX from my account. After speaking with XXXX customer representatives to rectify the situation I was instructed to fax proof to the XXXX XXXX  department, the enclosed ACH transaction number was sent in the fax. After sending the fax there was no follow-up or communication from XXXX regarding the issue or notifying me that the investigation was closed. \nThis error caused my account to become delinquent and according to XXXX customer service representatives, this caused my auto-pay scheduled for XX/XX/XXXX to not draft since XXXX had not credited the XX/XX/XXXX payment. At no time has my account settings changed to deactivate auto-pay. As I have not been delinquent prior with auto-pay scheduled and functioning properly, I was unaware that the payment was not drafted until receiving correspondence from XXXX. Most recently I spoke with a customer service representative that notified me that the last written request sent in XXXX, XXXX to address this issue was closed without my notification and XXXX investigated the wrong date and event. From this conversation occurring on XX/XX/XXXX I was notified that a ticket with roughly the following information was executed by XXXX in XXXX of XXXX. \nTICKET NUMBER : XXXX CONFIRMED WITH CLIENT TICKET. \nTO REVERSE PAYMENT ON XX/XX/XXXX AND APPLY ENTIRE {$3700.00} AS A PRINCIPAL CURTAILMENT. \nA series a XXXX Reversals on the account payment history to occurred on XXXX XXXX along with a Principal Curtailment of {$3700.00}. On XX/XX/XXXX the funds appear to be inappropriately reapplied as mortgage payments. This caused me to have to pay an additional mortgage payment on XX/XX/XXXX to bring my account to good standing as XXXX had not credited any prior payment spanning from XXXX to XXXX as current. XXXX has reported a negative credit report that should not have occurred, which has severely affected my personal XXXX XXXX.","date_sent_to_company":"2023-07-11T00:08:38.000Z","issue":"Trouble during payment process","sub_product":"VA mortgage","zip_code":"32092","tags":"Servicemember","has_narrative":true,"complaint_id":"7229594","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Southwest Business Corporation","date_received":"2023-07-10T23:57:28.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"company":["Southwest <em>Business</em> Corporation"]},"sort":[9.424259,"7229594"]},{"_index":"complaint-public-v1","_id":"7088527","_score":9.424259,"_source":{"product":"Debt collection","complaint_what_happened":"I contacted National Business Factors to pay medical debt and have the account removed from my credit report. They refused to allow me to pay the original balance and want to charge me interest that is not part of my agreement with the original creditor. I asked for the deletion to be confirmed in writing and they refused.","date_sent_to_company":"2023-06-08T23:20:44.000Z","issue":"False statements or representation","sub_product":"Medical debt","zip_code":"897XX","tags":null,"has_narrative":true,"complaint_id":"7088527","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"National Business Factors","date_received":"2023-06-08T23:09:57.000Z","state":"NV","company_public_response":null,"sub_issue":"Attempted to collect wrong amount"},"highlight":{"complaint_what_happened":["I contacted National <em>Business</em> Factors to pay medical debt and have the account removed from my credit report. They refused to allow me to pay the original balance and want to charge me interest that is not part of my agreement with the original creditor. I asked for the deletion to be confirmed in writing and they refused."],"company":["National <em>Business</em> Factors"]},"sort":[9.424259,"7088527"]},{"_index":"complaint-public-v1","_id":"6248983","_score":9.424259,"_source":{"product":"Debt collection","complaint_what_happened":"The consumer is here to dispute any alleged claims that you are now listing as a consumer debt on the consumer 's credit report as a federally protected consumer. \nIn accordance with the Fair Debt Collection Practices Act, 15 USC 1692g Sec. 809 ( 8 ), the Consumer is asking you for validation ( FDCPA ).","date_sent_to_company":"2022-11-25T18:00:15.000Z","issue":"Attempts to collect debt not owed","sub_product":"I do not know","zip_code":"60653","tags":null,"has_narrative":true,"complaint_id":"6248983","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Medical Business Bureau","date_received":"2022-11-25T17:57:47.000Z","state":"IL","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"company":["Medical <em>Business</em> Bureau"]},"sort":[9.424259,"6248983"]},{"_index":"complaint-public-v1","_id":"5985406","_score":9.424259,"_source":{"product":"Mortgage","complaint_what_happened":"I was in forbearance for a while and during that time I signed up for the HAF program. Right before my last moth in forbearance I was given 3 options for the past due amount. The option I selected was the Partial claim to move the amount to the back of the loan ( At the time I didn't know it was a HUD program ). \n\nAlmost a week later I find out I was approved for the HAF program and I quickly contacted my mortgage company SWBC about it. Since the beginning of the forbearance my calls get directed to the collections department and they aren't the most helpful crew. During that and ever call I made or they made to me this point was raised. At no time was I advised that this program would need the lumpsum payment made to HUD and not them. \n\nTowards the end of XXXX the XXXXAF program sent them a lumpsum and the first months payment. SWBC just sent both the payments back to the HAF program. They stated because of the partial claim I now show no payment due. I asked them why was it not to the loan? They had no answer for that.\n\nI'm now having to go back and forth with 3 different companies ( SWBC, HUD and HAF ) and I feel like there's nothing happening to correct this. I'm now officially late on my mortgage they are going to put this on my credit and no hope in site.\n\nMy family and I need help and feel like this situation has just made it worse for us.","date_sent_to_company":"2022-09-15T23:12:28.000Z","issue":"Trouble during payment process","sub_product":"FHA mortgage","zip_code":"32068","tags":"Servicemember","has_narrative":true,"complaint_id":"5985406","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Southwest Business Corporation","date_received":"2022-09-15T22:06:14.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"company":["Southwest <em>Business</em> Corporation"]},"sort":[9.424259,"5985406"]},{"_index":"complaint-public-v1","_id":"5901067","_score":9.424259,"_source":{"product":"Debt collection","complaint_what_happened":"XXXX XXXXXXXX and XXXX XXXX XXXX is sending me to collections for an error they made. They ( their admissions department ) and their receptionists claimed my insurance would be covering me in error and then one day when I show up for an appointment Im told they never accepted my insurance and I owe them XXXX dollars. I have no money and a XXXX wife and they constantly harass me over their mistake.","date_sent_to_company":"2022-08-21T14:36:17.000Z","issue":"False statements or representation","sub_product":"Medical debt","zip_code":"60634","tags":null,"has_narrative":true,"complaint_id":"5901067","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"Medical Business Bureau","date_received":"2022-08-21T14:29:17.000Z","state":"IL","company_public_response":null,"sub_issue":"Attempted to collect wrong amount"},"highlight":{"company":["Medical <em>Business</em> Bureau"]},"sort":[9.424259,"5901067"]},{"_index":"complaint-public-v1","_id":"5524619","_score":9.424259,"_source":{"product":"Debt collection","complaint_what_happened":"Medical Business Bureau working as an agent of Illinois XXXX XXXX  XXXX XXXX violated Illinois law concerning debt collections ; by sending my bill to collections before 30 days from the statement date. \n\nAccording to XXXX XXXX Department, my bill was sent to Collections on XX/XX/XXXX, from a Statement dated XX/XX/XXXX. According to XXXX from MBB, my bill was sent to Collections on XX/XX/XXXX. \n\nBoth dates violated 210 ILCS 88/30 ( b ). The Statement given to me on XX/XX/XXXX, threatens please submit payment of {$310.00} by XX/XX/XXXX to avoid collections.. XX/XX/XXXX, also violates the pertinent statute. The earliest date to comply with the law would have been XX/XX/XXXX ; the same day I paid it, by my own due diligence. \n\nI called my healthcare provider on XX/XX/XXXX, to make sure I owed the amount of XXXX from a Service Date of XX/XX/XXXX with Illinois XXXX XXXX  XXXX XXXX ; after receiving the Explanation of Benefits. \n\nI again called my healthcare provider on XX/XX/XXXX to find out why I was being charged an extra {$10.00} for copies of my X-rays that should have been included in the {$320.00} bill. \n\nI spoke with XXXX on XX/XX/XXXX, to request copies of my x-rays. My husband picked up a CD of my x-rays on XX/XX/XXXX ; paid ten dollars and received a receipt. \n\nI waited for a bill from XXXX -- -never received a bill in the mail. On XX/XX/XXXX, I had a doctors appointment in the same building where XXXX is located ; decided I would pay the bill in person while I was there. Spoke to the staff at the desk about paying the bill ; and was informed that the bill had been sent to collections.I was stunned and the staff person stated that she didnt know why the bill would have been sent to collections. She printed out a billing statement and advised me to contact the Billing Department ; that I shouldnt pay the bill in person. \n\nI called XXXX Billing Department on XX/XX/XXXX ; and spoke to XXXX. I explained that I never received a bill in the mail and was told that the system indicated that a statement had been sent to me. I reiterated that I hadnt received the bill ; that whomever was responsible for sending the bill made a mistake ; and requested an explanation as to why the bill was sent to Collections and why it was sent so fast. Further, the statement that was given to me had the wrong address. \n\nI paid the bill in full with XXXX using a credit card. XXXX advised me to call Medical Business Bureau with the Payment Confirmation Number. \n\nI called MBB, spoke with XXXX, and he insulted me by stating that when I received the Explanation of BenefitsI was put on notice that I owed the {$320.00} and that I should have made arrangements to pay it immediately without receiving a bill from XXXX. XXXX stated the bill was sent to Collections on XX/XX/XXXX. I informed XXXX that not only hadnt I received a bill in the mail, but the statement that was given to me had the wrong address -- -plus upon further inspection of my Medical Summary from XXXX from the Service Date of XX/XX/XXXX, the summary had the wrong address and the wrong phone number. \n\nXXXX asked for my phone number -- -when I questioned why he needed my phone number -- XXXX said that if I hadnt actually paid the bill that MBB would need to call me back. I am giving this person the Confirmation Number that I received from XXXX Billing -- -that wasnt enough and I was made to feel like a deadbeat. \n\nMy time is precious and I do not appreciate having to spend so much time researching debt collection laws ; making calls to the XXXX Billing Department and Medical Business Bureau Debt Collector ; wasting time going to physically pay a bill -- -only to find out it was sent to Collections erroneously. \n\nMedical Business Bureau should suffer some consequences for putting me through the wringer. Medical Business Bureau should know chapter and verse about debt collection laws.","date_sent_to_company":"2022-05-02T04:03:42.000Z","issue":"Took or threatened to take negative or legal action","sub_product":"Medical debt","zip_code":"60656","tags":"Older American","has_narrative":true,"complaint_id":"5524619","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Medical Business Bureau","date_received":"2022-05-02T03:16:41.000Z","state":"IL","company_public_response":null,"sub_issue":"Threatened or suggested your credit would be damaged"},"highlight":{"complaint_what_happened":["My time is precious and I do not appreciate having to spend so much time researching debt collection laws ; making calls to the XXXX Billing Department and Medical <em>Business</em> Bureau Debt Collector ; wasting time going to physically pay a bill -- -only to find out it was sent to Collections erroneously. \n\nMedical <em>Business</em> Bureau should suffer some consequences for putting me through the wringer. Medical <em>Business</em> Bureau should know chapter and verse about debt collection laws."],"company":["Medical <em>Business</em> Bureau"]},"sort":[9.424259,"5524619"]},{"_index":"complaint-public-v1","_id":"5264707","_score":9.424259,"_source":{"product":"Debt collection","complaint_what_happened":"A person representing SWBC mortgage payment and negotiate a lower payment. This person provided new program. Requested payment of {$660.00} to active new program. \nPersons name XXXX XXXX with SWBC. Phone number XXXX. Date XXXX. I paid the money and then realize it was a fraud or scam. The money was processed thru XXXX at XXXX and XXXX XXXX XXXX at XXXX. Not SWBC. What do I need to do?","date_sent_to_company":"2022-02-26T12:02:46.000Z","issue":"False statements or representation","sub_product":"Mortgage debt","zip_code":"30180","tags":"Older American","has_narrative":true,"complaint_id":"5264707","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Southwest Business Corporation","date_received":"2022-02-26T11:40:01.000Z","state":"GA","company_public_response":null,"sub_issue":"Impersonated attorney, law enforcement, or government official"},"highlight":{"company":["Southwest <em>Business</em> Corporation"]},"sort":[9.424259,"5264707"]},{"_index":"complaint-public-v1","_id":"5051971","_score":9.424259,"_source":{"product":"Debt collection","complaint_what_happened":"I was surprised to find on my credit report a debt in the amount of {$4500.00} from XXXX XXXX XXXX representing XXXX XXXX XXXXXXXX XXXX from a medical emergency in XXXX. I never received written correspondence from either XXXX XXXX XXXX or XXXX XXXX XXXX, XXXX. \nWhen I saw this on my credit report on Monday XX/XX/XXXX, I immediately contacted my medical insurer at that time, XXXX XXXX ( a XXXX XXXX XXXX ) and spoke with XXXX. XXXX checked their records and told me that XXXX XXXX XXXX never contacted XXXX XXXX requesting payment for services that were supposedly rendered to me on XXXX which were the dates I received medical attention. XXXX and I both tried to look up information online for XXXX XXXX XXXX XXXX and the phone numbers we found were both disconnected. \nXXXX did note however that XXXX XXXX did negotiate and pay for anesthesia services to XXXX XXXX. We made a conference call to XXXX XXXX which was recorded and spoke with XXXX in XXXX XXXX Billing ( Phone # : XXXX ). XXXX confirmed that the XXXX services I received was paid in full, and promised that XXXX XXXX would have this information removed from my credit report within 24-48 hours. \nWhen this did not happen, I disputed this information with XXXX on XX/XX/XXXX. XXXX has not removed this information from my credit report, siding with XXXX XXXX XXXX for unknown reasons. \nThis is why I am turning to you for help, because I have exhausted all of my options.","date_sent_to_company":"2021-12-29T17:19:31.000Z","issue":"Attempts to collect debt not owed","sub_product":"Medical debt","zip_code":"440XX","tags":"Older American","has_narrative":true,"complaint_id":"5051971","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Medical Business Bureau","date_received":"2021-12-29T16:46:00.000Z","state":"OH","company_public_response":null,"sub_issue":"Debt was paid"},"highlight":{"company":["Medical <em>Business</em> Bureau"]},"sort":[9.424259,"5051971"]},{"_index":"complaint-public-v1","_id":"5041416","_score":9.424259,"_source":{"product":"Debt collection","complaint_what_happened":"National Business Factors XXXX XXXX sent a collection notice for me to my sister 's house. The letter was dated XX/XX/21, Principal amount of {$490.00}, and XXXX XXXX of {$120.00} ( XXXX XXXX {$620.00} ). The letter requested for my credit card information along with my drivers license. They also informed that \" interest will accrue on this account on a daily basis, pursuant to Nevada Revised XXXX XXXX. '' I am unaware of such charges or unpaid debt.. I checked XXXX, XXXX and XXXX and I am in very good standing with all these credit bureaus.","date_sent_to_company":"2021-12-26T08:45:37.000Z","issue":"Attempts to collect debt not owed","sub_product":"I do not know","zip_code":"958XX","tags":null,"has_narrative":true,"complaint_id":"5041416","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"National Business Factors","date_received":"2021-12-26T08:26:54.000Z","state":"CA","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["National <em>Business</em> Factors XXXX XXXX sent a collection notice for me to my sister 's house. The letter was dated XX/XX/21, Principal amount of {$490.00}, and XXXX XXXX of {$120.00} ( XXXX XXXX {$620.00} ). The letter requested for my credit card information along with my drivers license. They also informed that \" interest will accrue on this account on a daily basis, pursuant to Nevada Revised XXXX XXXX. '' I am unaware of such charges or unpaid debt.."],"company":["National <em>Business</em> Factors"]},"sort":[9.424259,"5041416"]},{"_index":"complaint-public-v1","_id":"4933735","_score":9.424259,"_source":{"product":"Debt collection","complaint_what_happened":"Medical Business Bureau XXXX XXXX XXXX XXXX XXXX, IL XXXX To : The XXXX XXXX XXXX XXXX for Medical Business Bureau From : XXXX XXXX XXXX Regarding : Unauthorized Administration of the XXXX XXXX XXXX You will forthwith return and transmit your written evidences of your delegated authority to represent that you and XXXX XXXX XXXX is authorized to administrate ( acting trustee ) on the XXXX XXXX XXXX, together with a certified copies of signatures contract between you and XXXX XXXX XXXX, you and original creditor, bonds, original creditor Charge-off documents, sureties, indemnification, insurance and any Third Party Debt Collector Association Agreement passing XXXX XXXX XXXX private information to other members, possibly resulting in identity thief. Also, relating information to your personal and professional acts referenced above and your arrogated paperwork intrusion upon the XXXX XXXX XXXX. Courts require your contract for jurisdiction. \n\nConsumer disputes this debt and ALL claims in accordance of XXXX CRF XXXX, Title XXXX USC XXXX, Regulations Z, Regulations M and ALL applicable UCC Articles. \n\nIf you lack understanding of this paperwork, forward to your ATTORNEY. \n\n\n\n\nBy : XXXX XXXX XXXX","date_sent_to_company":"2021-11-21T22:31:19.000Z","issue":"Attempts to collect debt not owed","sub_product":"Medical debt","zip_code":"604XX","tags":null,"has_narrative":true,"complaint_id":"4933735","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Medical Business Bureau","date_received":"2021-11-21T22:15:08.000Z","state":"IL","company_public_response":null,"sub_issue":"Debt was result of identity theft"},"highlight":{"complaint_what_happened":["Medical <em>Business</em> Bureau XXXX XXXX XXXX XXXX XXXX, IL XXXX To : The XXXX XXXX XXXX XXXX for Medical <em>Business</em> Bureau From : XXXX XXXX XXXX Regarding : Unauthorized Administration of the XXXX XXXX XXXX You will forthwith return and transmit your written evidences of your delegated authority to represent that you and XXXX XXXX XXXX is authorized to administrate ( acting trustee ) on the XXXX XXXX XXXX, together with a certified copies of signatures contract between you and XXXX XXXX XXXX, you and original"],"company":["Medical <em>Business</em> Bureau"]},"sort":[9.424259,"4933735"]},{"_index":"complaint-public-v1","_id":"4788077","_score":9.424259,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"This is erroneous! Your agency failed to provide the monthly payment, terms, credit limit, past due, and date of last payment as it is missing from the report. It is your agencys job to investigate my dispute as it is severely affecting my scores negatively.","date_sent_to_company":"2021-10-07T05:47:50.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"89431","tags":null,"has_narrative":true,"complaint_id":"4788077","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"National Business Factors","date_received":"2021-10-07T05:41:34.000Z","state":"NV","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"company":["National <em>Business</em> Factors"]},"sort":[9.424259,"4788077"]},{"_index":"complaint-public-v1","_id":"4763752","_score":9.424259,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Med Busi Bur XXXX **** Under 15 US Code 1681a ( 3 ) this medical collection is in violation and cant be on my credit.","date_sent_to_company":"2021-09-29T17:10:59.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"603XX","tags":null,"has_narrative":true,"complaint_id":"4763752","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Medical Business Bureau","date_received":"2021-09-29T17:04:45.000Z","state":"IL","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"company":["Medical <em>Business</em> Bureau"]},"sort":[9.424259,"4763752"]},{"_index":"complaint-public-v1","_id":"4404311","_score":9.424259,"_source":{"product":"Mortgage","complaint_what_happened":"I was in a Chapter. XXXX Bankruptcy and fell behind on my mortgage payments by 3 months. The mortgage company sent for a dismissal of my bankruptcy on XX/XX/XXXX if I didn't pay the three months immediately. So to avoid getting dismissed I paid all three payments at one time on XX/XX/XXXX. They still certified the dismissal of my bankruptcy even tho I paid all three payments within the 30days. When I call to speak to the mortgage company no one can give me a answer on why they did that. My bankruptcy attorney said they should have pulled the dismissal ounce I paid> Every time I call the mortgage company they avoid the issue by putting me on hold until I hang up. On XX/XX/XXXX I was put on hold for a hour and eight minutes with out anyone coming to check in on me or anything before they just hung up on me. I have called and ask to speak to a supervisor to try and get some answers and help and every time they tell me one will call me back within 24 hours and no one ever does. I asked to speak to a supervisor on XX/XX/XXXX and I never got a call back. Now they are sending me demand letters that I bring the account current for XXXX and XXXX payments or else they will foreclose on me> Since I have just made 3 payments in XXXX its hard for me to pay two more payments this month. So I just have one payment set up for the XXXX of this month to pay XXXX and sent in a loss mitigation assistance package with supporting documents like bank statements and they say they wont accept my bank statements because I got them from my bank online. So my main complaints is that they got my Bankruptcy dismissed after I paid the amount I was told to pay and that I cant get a supervisor on the phone and they keep putting me on hold for over a hour and then just hanging up on me.","date_sent_to_company":"2021-05-25T17:57:12.000Z","issue":"Struggling to pay mortgage","sub_product":"Conventional home mortgage","zip_code":"80128","tags":null,"has_narrative":true,"complaint_id":"4404311","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Southwest Business Corporation","date_received":"2021-05-25T17:22:29.000Z","state":"CO","company_public_response":null,"sub_issue":null},"highlight":{"company":["Southwest <em>Business</em> Corporation"]},"sort":[9.424259,"4404311"]},{"_index":"complaint-public-v1","_id":"4229592","_score":9.424259,"_source":{"product":"Debt collection","complaint_what_happened":"a few years ago I got a collection notice from XXXX stating i owed a medical bill for my daughter, XXXX XXXX XXXX XXXX. I was confused because I NEVER received an initial billing from the hospital for her ER visit and I assumed she still has medical insurance at the time. I panicked because I knew it was affecting my credit so I tried to call and notify them that the bill was never sent to me. They said it was sent several times and was passed due so it was sent to collections and I can attempt to dispute it once its paid off. I called XXXX and set up a payment plan. This month I finally finished paying everything off. I checked my bank account to get in contact with the Medical Business Bureau to dispute it since they notified me that I could once it was paid off. When I called them XXXX ( XXXX ) XXXX they stated the bill I'm refering to under \" XXXX '' opened on the XXXX of XXXX in XXXX that is NOW CLOSED because i paid the {$2100.00} amount. However we couldn't proceed with the initial information intake because the date of birth and address did NOT match mine. They notified me that it sounds like identity theft and I need to report this. I gave them BOTH of my addresses that are for my residency for the last 20 years at XXXX XXXX XXXX XXXX XXXX CA XXXX and my current address since XX/XX/XXXX at XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX CA XXXX. \nThey stated the address on the account is XXXX XXXX XXXX XXXX and I don't know anyone with that address! They also stated the date of birth was different. My date of birth is XX/XX/XXXX, the date of birth they had on file was XX/XX/XXXX! \n\n\nFor the past several years I've been paying off someone else 's bill! AND my credit has been affected by it!","date_sent_to_company":"2021-03-19T21:57:54.000Z","issue":"Attempts to collect debt not owed","sub_product":"Medical debt","zip_code":"91335","tags":null,"has_narrative":true,"complaint_id":"4229592","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Medical Business Bureau","date_received":"2021-03-19T21:21:50.000Z","state":"CA","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["I checked my bank account to get in contact with the Medical <em>Business</em> Bureau to dispute it since they notified me that I could once it was paid off. When I called them XXXX ( XXXX ) XXXX they stated the bill I'm refering to under \" XXXX '' opened on the XXXX of XXXX in XXXX that is NOW CLOSED because i paid the {$2100.00} amount. However we couldn't proceed with the initial information intake because the date of birth and address did NOT match mine."],"company":["Medical <em>Business</em> Bureau"]},"sort":[9.424259,"4229592"]},{"_index":"complaint-public-v1","_id":"4148688","_score":9.424259,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"On XX/XX/XXXX, MEDICAL BUSINESS BUREA ( Date opened XX/XX/XXXX XXXX add a derogatory mark on my credit reports.MEDICAL BUSINESS BUREA did NOT provide me a HIPAA release that releases my medical information to them, therefore by providing such information they are in VIOLATION of my HIPAA rights. I am proceeding with legal action as prescribed by law against the above named original creditor/collection agency should this item not be deleted within the required time allowed by law. I will seek every legal remedy available to me and file suit against the credit bureau responsible for reporting this violation. I urge you to take this extremely seriously as I have documented my case without error. I encourage a response from you expeditiously.","date_sent_to_company":"2021-02-18T18:29:17.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"60074","tags":null,"has_narrative":true,"complaint_id":"4148688","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Medical Business Bureau","date_received":"2021-02-18T18:20:52.000Z","state":"IL","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["On XX/XX/XXXX, MEDICAL <em>BUSINESS</em> BUREA ( Date opened XX/XX/XXXX XXXX add a derogatory mark on my credit reports.MEDICAL <em>BUSINESS</em> BUREA did NOT provide me a HIPAA release that releases my medical information to them, therefore by providing such information they are in VIOLATION of my HIPAA rights. I am proceeding with legal action as prescribed by law against the above named original creditor/collection agency should this item not be deleted within the required time allowed by law."],"company":["Medical <em>Business</em> Bureau"]},"sort":[9.424259,"4148688"]},{"_index":"complaint-public-v1","_id":"4082800","_score":9.424259,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"On XXXX XXXX, XXXX, MEDICAL BUSINESS BUREAU, Opened XXXX. XXXX, XXXX add a derogatory mark on my credit reports. MEDICAL BUSINESS BUREAU did NOT provide me a HIPAA release that releases my medical information to them, therefore by providing such information they are in VIOLATION of my HIPAA rights. I am proceeding with legal action as prescribed by law against the above named original creditor/collection agency should this item not be deleted within the required time allowed by law. I will seek every legal remedy available to me and file suit against the credit bureau responsible for reporting this violation. I urge you to take this extremely seriously as I have documented my case without error. I encourage a response from you expeditiously.","date_sent_to_company":"2021-01-21T18:24:26.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"45014","tags":null,"has_narrative":true,"complaint_id":"4082800","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Medical Business Bureau","date_received":"2021-01-21T18:04:34.000Z","state":"OH","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["On XXXX XXXX, XXXX, MEDICAL <em>BUSINESS</em> BUREAU, Opened XXXX. XXXX, XXXX add a derogatory mark on my credit reports. MEDICAL <em>BUSINESS</em> BUREAU did NOT provide me a HIPAA release that releases my medical information to them, therefore by providing such information they are in VIOLATION of my HIPAA rights. I am proceeding with legal action as prescribed by law against the above named original creditor/collection agency should this item not be deleted within the required time allowed by law."],"company":["Medical <em>Business</em> Bureau"]},"sort":[9.424259,"4082800"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":337574,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":333931},{"key":0,"key_as_string":"false","doc_count":3643}]}},"product":{"doc_count":333931,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting or other personal consumer reports","doc_count":147860,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":146223},{"key":"Other personal consumer report","doc_count":1637}]}},{"key":"Credit reporting, credit repair services, or other personal consumer 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