{"took":233,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":127981,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"14018673","_score":42.47045,"_source":{"product":"Credit card","complaint_what_happened":"In XXXX of XXXX I ordered two custom-made doors from Lowe 's for almost {$14000.00}. The doors were misrepresented and I wouldn't have ordered them if they told me the truth. Then after months of dishonest delays they didn't inspect the doors before installing and they were both grossly defective with locking systems that don't work correctly. The installers had no choice but to install after tearing out my old doors but refused to complete the installation saying the doors had to be removed anyway. After months of delays by Lowe 's, Synchrony Bank issued a refund but then demanded it back when Lowe 's bullied them. Then Lowe 's sent two inspectors to my house and they agreed the doors were garbage saying they would never recommend that brand again. Again I filed for a refund but the bank back down when Lowe 's demanded a second inspection. Those inspectors said the doors were garbage and they would have Lowe 's take care of me but Lowe 's refused to do anything reasonable. I tried Synchrony Bank again and they say they can't do anything without permission from Lowe 's. So after replacing broken doors from a lethal break-in my house is now ugly and unsafe since the doors don't lock correctly. I need a refund so I can order appropriate doors from another source since Lowe 's has nothing that is appropriate for my house. I am XXXX XXXX XXXX and tired of being ripped off and having hundreds of my hours wasted while they hold my money.","date_sent_to_company":"2025-06-11T22:45:29.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"Store credit card","zip_code":"891XX","tags":"Older American","has_narrative":true,"complaint_id":"14018673","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SYNCHRONY FINANCIAL","date_received":"2025-06-11T22:28:20.000Z","state":"NV","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["Those inspectors said the <em>doors</em> were garbage and they would have Lowe 's take care of me but Lowe 's refused to do anything reasonable. I tried Synchrony Bank again and they say they can't do anything without permission from Lowe 's. So after replacing <em>broken</em> <em>doors</em> from a <em>lethal</em> <em>break-in</em> my <em>house</em> is now ugly and unsafe since the <em>doors</em> don't lock correctly. I need a refund so I can order appropriate <em>doors</em> from another source since Lowe 's has nothing that is appropriate for my <em>house</em>."]},"sort":[42.47045,"14018673"]},{"_index":"complaint-public-v1","_id":"2888580","_score":26.524443,"_source":{"product":"Mortgage","complaint_what_happened":"I had hired a law firm to assist me with a loan modification.XXXX XXXX XXXX is very much aware that I am a XXXX XXXX as previously established in court.I was at in residence and left XX/XX/XXXX returning to my travel assignment.I returned to Fl on XX/XX/XXXX.Plane tickets are the proof to find the house broken in, garage door damagedl, door frame broken out.Locks changed.I had to call my attorney to figure out how to get into the house.XXXX XXXX XXXX   retained Altisource who in turn entered the premise under the false pretense the house is abandoned. The electric is on, the mail is being picked up.Salt is being added to the water softener.Altisource has refused to pay for the damages.It went so far their attorneys will not acknowledge the break in.My neighbor and I have filed a report with the XXXX XXXX County Sheriff s Department and the officier I have spoken to stated he would drive to the XXXX XXXX XXXX XXXX Office for his investigation.My other neighbor overheard how Altisource had planned on putting watch dogs in the house.This is customer abuse and harassment.I am requesting financial reimburement for the damages.I had the garage door serviced.Now it will not work.It is impact resistant.The door from the garage to the house is completely destroyed.The lock and door frame are broken out.They left the AC running with the door left open.Found refrigerator and freezer door wide open.I knew something was wrong because of the electric bill.","date_sent_to_company":"2018-04-26T14:58:18.000Z","issue":"Struggling to pay mortgage","sub_product":"Other type of mortgage","zip_code":"33411","tags":null,"has_narrative":true,"complaint_id":"2888580","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Altisource Portfolio Solutions, S.à r.l.","date_received":"2018-04-26T14:32:16.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I had hired a law firm to assist me with a loan modification.XXXX XXXX XXXX is very much aware that I am a XXXX XXXX as previously established in court.I was at in residence and left XX/XX/XXXX returning to my travel assignment.I returned to Fl on XX/XX/XXXX.Plane tickets are the proof to find the <em>house</em> <em>broken</em> in, garage <em>door</em> damagedl, <em>door</em> frame <em>broken</em> out.Locks changed.I had to call my attorney to figure out how to get into the <em>house</em>.XXXX XXXX XXXX   retained Altisource who in turn entered the"]},"sort":[26.524443,"2888580"]},{"_index":"complaint-public-v1","_id":"1858655","_score":23.780617,"_source":{"product":"Mortgage","complaint_what_happened":"Due to caregiver responsibilities for a XXXX mother with XXXX I am often away from my home for extended periods ( months even ). My mortgage lender has pad-locked my home twice in the last eight months claiming that the home had been 'abandoned. ' In the process the lender also replaced the lock which has breached the integrity of the exterior door and caused splintering of the wood ( I have pictures ). Further it was noted that the property was at risk and required 'winterizing, ' all the while I was paying my utilities ( heating, electric and water ) which were fully functional. A storm winter was broken and never repaired thereby allowing further break-in and vandalism since after breaking the storm window, the interior window was never secured. Additionally, I originally had my neighbor cut the grass and shovel snow as needed which is documented in a letter from my neighbor who did n't understand why someone else was mowing the lawn. \nNow after the second 'break-in ' by the lender, I no longerfeel safe in the property and more significantly have lost faith and face with my neighbors who do n't understand what is going on.","date_sent_to_company":"2016-03-31T20:54:56.000Z","issue":"Loan modification,collection,foreclosure","sub_product":"Conventional fixed mortgage","zip_code":"19053","tags":"Older American","has_narrative":true,"complaint_id":"1858655","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Specialized Loan Servicing Holdings LLC","date_received":"2016-03-31T20:54:55.000Z","state":"PA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["A storm winter was <em>broken</em> and never repaired thereby allowing further <em>break-in</em> and vandalism since after <em>breaking</em> the storm window, the interior window was never secured. Additionally, I originally had my neighbor cut the grass and shovel snow as needed which is documented in a letter from my neighbor who did n't understand why someone else was mowing the lawn."]},"sort":[23.780617,"1858655"]},{"_index":"complaint-public-v1","_id":"3629128","_score":23.549252,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"My home was broken into and two credit cards were opened in my name. I have disputed the account with the SYNCB for a Walmart charge card as well as submitting proof and they have refused to remove from my credits reports. The suspect for the break-in was a family member with a drug issue and would have had knowledge of all of my personal information.","date_sent_to_company":"2020-04-29T19:27:06.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"182XX","tags":null,"has_narrative":true,"complaint_id":"3629128","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SYNCHRONY FINANCIAL","date_received":"2020-04-29T19:07:40.000Z","state":"PA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["My home was <em>broken</em> into and two credit cards were opened in my name. I have disputed the account with the SYNCB for a Walmart charge card as well as submitting proof and they have refused to remove from my credits reports. The suspect for the <em>break-in</em> was a family member with a drug issue and would have had knowledge of all of my personal information."]},"sort":[23.549252,"3629128"]},{"_index":"complaint-public-v1","_id":"2213113","_score":23.462254,"_source":{"product":"Mortgage","complaint_what_happened":"Approximately XXXX years ago the family living at XXXX, XXXX, SC XXXX left the home due to the back starting foreclosure. Over the last XXXX years the house has fallen in shambles. The grass has had to be cut by neighbors as well as the home owners association. There have been many instances of homeless people living in the home and staying only late at tonight to sleep. Also, children have been breaking into the house to play and vandalize. There is garbage everywhere in the interior of the home and garage. Repeated attempts to secure the front door have failed as the door continues to be broken into. This is a safety concern for the neighbors.","date_sent_to_company":"2016-11-17T20:05:00.000Z","issue":"Loan modification,collection,foreclosure","sub_product":"Other mortgage","zip_code":"295XX","tags":null,"has_narrative":true,"complaint_id":"2213113","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2016-11-17T20:05:00.000Z","state":"SC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["Over the last XXXX years the <em>house</em> has fallen in shambles. The grass has had to be cut by neighbors as well as the home owners association. There have been many instances of homeless people living in the home and staying only late at tonight to sleep. Also, children have been <em>breaking</em> into the <em>house</em> to play and vandalize. There is garbage everywhere in the interior of the home and garage. Repeated attempts to secure the front <em>door</em> have failed as the <em>door</em> continues to be <em>broken</em> into."]},"sort":[23.462254,"2213113"]},{"_index":"complaint-public-v1","_id":"12033364","_score":22.514729,"_source":{"product":"Debt collection","complaint_what_happened":"Moved out prior to lease fulfillment due to medical issues and needing to move back home, 2 hours away, to be closer to family.\n\nProper notification was given, house was cleaned and undamaged.\n\nWe are being charged for an entire house ( 2 stories ) of broken ( wooden ) blinds when the only set of blinds damaged was on the front and back doors. These are the vinyl blind, costing about {$20.00} per pair. \n\nIn total, the company is requesting a payment of {$3000.00}.","date_sent_to_company":"2025-02-12T04:42:32.000Z","issue":"Took or threatened to take negative or legal action","sub_product":"Rental debt","zip_code":"36301","tags":null,"has_narrative":true,"complaint_id":"12033364","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Professional Collection Service Inc (GA)","date_received":"2025-02-12T04:33:00.000Z","state":"AL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Threatened or suggested your credit would be damaged"},"highlight":{"complaint_what_happened":["Proper notification was given, <em>house</em> was cleaned and undamaged.\n\nWe are being charged for an entire <em>house</em> ( 2 stories ) of <em>broken</em> ( wooden ) blinds when the only set of blinds damaged was on the front and back <em>doors</em>. These are the vinyl blind, costing about {$20.00} per pair. \n\nIn total, the company is requesting a payment of {$3000.00}."]},"sort":[22.514729,"12033364"]},{"_index":"complaint-public-v1","_id":"2436507","_score":22.508625,"_source":{"product":"Debt collection","complaint_what_happened":"A representative from XXXX XXXX, trespassed and defaced my property by adhering a credit card size sticker, on my storm door, stating my property had been deemed vacant/abandoned and to call with-in 3 day if it is not. I called immediately and explained to the XXXX representative on the phone that my property was not vacant/abandoned and to not trespass. Three days later there was an attempted break-in and my home was vandalized. The XXXX Ohio Police Department was called, report number XXXX was filed and XXXX XXXX was named as a suspect.","date_sent_to_company":"2017-04-14T15:34:15.000Z","issue":"Taking/threatening an illegal action","sub_product":"Mortgage","zip_code":"43232","tags":null,"has_narrative":true,"complaint_id":"2436507","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"NATIONSTAR MORTGAGE LLC","date_received":"2017-04-14T15:34:15.000Z","state":"OH","company_public_response":null,"sub_issue":"Seized/Attempted to seize property"},"highlight":{"complaint_what_happened":["A representative from XXXX XXXX, trespassed and defaced my property by adhering a credit card size sticker, on my storm <em>door</em>, stating my property had been deemed vacant/abandoned and to call with-in 3 day if it is not. I called immediately and explained to the XXXX representative on the phone that my property was not vacant/abandoned and to not trespass. Three days later there was an attempted <em>break-in</em> and my home was vandalized."]},"sort":[22.508625,"2436507"]},{"_index":"complaint-public-v1","_id":"10276557","_score":21.896965,"_source":{"product":"Mortgage","complaint_what_happened":"My Aunt deeded me her property XXXXyrs ago, she passed away XXXX XXXX XXXX XXXX XXXX XXXX. I have been trying to work out the mortgage balance with Wells Fargo to no avail. They have ignored my requests and have now broken in to the house put padlocks on the doors in an attempt to lock me out of the property. They have discriminated against me. I have removed the locks put on the doors and am again attempting to work out the mortgage on MY PROPERTY to no avail. They have posted a sign on MY property making it look like an eviction notice in an attempt to intimidate me.","date_sent_to_company":"2024-09-28T16:24:58.000Z","issue":"Struggling to pay mortgage","sub_product":"Conventional home mortgage","zip_code":"12603","tags":null,"has_narrative":true,"complaint_id":"10276557","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2024-09-28T15:46:46.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu"},"highlight":{"complaint_what_happened":["They have ignored my requests and have now <em>broken</em> in to the <em>house</em> put padlocks on the <em>doors</em> in an attempt to lock me out of the property. They have discriminated against me. I have removed the locks put on the <em>doors</em> and am again attempting to work out the mortgage on MY PROPERTY to no avail. They have posted a sign on MY property making it look like an eviction notice in an attempt to intimidate me."],"sub_issue":["Applying for or obtaining a modification, forbearance plan, short sale, or deed-<em>in</em>-lieu"]},"sort":[21.896965,"10276557"]},{"_index":"complaint-public-v1","_id":"2410129","_score":21.496931,"_source":{"product":"Mortgage","complaint_what_happened":"She said when she walked up this big warning sign was on the front door in bright red, saying this house is vacant, with a humongous lock hanging on the door. There were vacant signs on every window on the house with the blinds up exposing my dad 's full house of beautiful furniture, personal items and antique heirlooms. Nothing had been moved out of the house since his death because we were not sure what direction to go in and my sister did n't know if she was going to put in a request to be stationed somewhere else or if she was going to continue to live there. When she walked in ... all of the doors, closets, cabinets were open, including the garage. There were bugs inside the house from the garage door being open for a week in the winter. All of the blinds were up exposing all of my father 's furniture, my sisters clothes and personal items and electronic equipment. She also found that there were broken locks and metal pieces all over my father 's family room and broken locks in the backyard on the ground. ( I have pics ) Please get the visual.. She ran out of the house screaming because she thought someone had broken in and they may be inside. \n\nI called the number on the document furious, and they said they could n't talk to me because my account was in the President 's office.They transferred me to XXXX, She is who I was working with at this time, and she said that winterization happens when the house is in foreclosure. She said this would not have happened to my dad 's house because it was NOT in foreclosure and she sees no notes stating that the house was winterized or scheduled to be. She did not think it had anything to do with Wells Fargo. \n\n2 days later I drove down from XXXX to see what was going on, and it is exactly my sister described. Complete disrespect to my dad 's house and his name. On top of that, whoever came to the house cut the electric and the water. They left my father 's home violated and unsecured. They left it with no burglar alarm, I think for theft purposes. \nI was going to stay a week but I was very upset at the intrusion. The house was dark and freezing and I had XXXX dogs with me. XXXX was my dad 's dog that I inherited and I turned around and drove back home. XXXX hours total with XXXX dogs. I was hysterical. \nI called XXXX on Monday XXXX and told her that someone had been in my dads home, and left a lock on the front door and she researched further and found it HAD BEEN winterized. This took 2 days for the President 's office to find this information out. I asked the name of the company who winterized my dad 's house, and Wells Fargo ( preservation dept ) refused to give it to me. I then asked Wells Fargo who Authorized my dad 's house to be winterized, they refused to give me the person 's name. \nThis was a break in, the house was full of furniture my sister had just left the day before.. a bmw in the garage and whoever came into my dad 's house should have turned away immediately when they saw that the house was full of beautiful furniture, lived in ... power and alarm on. Instead they cut the power and came on in and disrespected our family 's home. \nNow-as a result of the posted red signs, and unauthorized lock box the renters wife called with concerns, thinking the house was in foreclosure. They asked for their money back. \nThe XXXX, did n't want to go further. They felt like we were lying about the house being in jeopardy. We lost XXXX people because of Wells unauthorized entry and flamboyant attention getting signs in this quaint neighborhood.. \nSo now, I am in research again because I told them at this point ( Wells ), they owe us not the regular type of help, but the type of help that Wells Fargo gives when THEY KEEP XXXX Up! \nI spoke to a lady who researched the \" Preservation company '', she said that the man did not enter thru the front of the house, he entered thru the back","date_sent_to_company":"2017-03-29T19:49:37.000Z","issue":"Loan modification,collection,foreclosure","sub_product":"Conventional fixed mortgage","zip_code":"75068","tags":null,"has_narrative":true,"complaint_id":"2410129","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2017-03-29T19:49:36.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["She also found that there were <em>broken</em> locks and metal pieces all over my father 's family room and <em>broken</em> locks in the backyard on the ground. ( I have pics ) Please get the visual.. She ran out of the <em>house</em> screaming because she thought someone had <em>broken</em> in and they may be inside."]},"sort":[21.496931,"2410129"]},{"_index":"complaint-public-v1","_id":"2054061","_score":21.068245,"_source":{"product":"Mortgage","complaint_what_happened":"I came home from hospital and called a friend to take me to XXXX XXXX she came at XXXX on XX/XX/2016. We returned a few hours later and when driving up I noticed my front door opened and there was a latter against the front of the house. She went to the back of the house while I looked around the front. My window inside was broken and someone had started cleaning up some of the glass.We both called out several times when to men finally came out from back. They said my mortgage company sent them to lock box my house. What, I said, I am not in foreclose.I asked for papers he had none, only a email. I called mortgage company, Rushmore Mortgage { XXXX } tried to reach XXXX XXXX but could n't { XXXX } she is my contact person that I keep constant contact with. The man told me that they did send him to lock box the house and that they thought I had moved out, also that it does not show I am in foreclose. I asked friend to call police and asked them to arrest him. Police spoke with mortgage company and they also told him I was not in foreclose but they had a right to be there. { police report cad # XXXX } After police and friend left, I open door and seen that he had been inside the house. Things were moved, television, tools, money, closets, draws were opened also in bedroom and basement door was opened. Things were moved by front door.I have trouble sleeping, I was so scared. I cried all the time officer was there.I am very sick.","date_sent_to_company":"2016-08-09T15:24:41.000Z","issue":"Loan modification,collection,foreclosure","sub_product":"Conventional fixed mortgage","zip_code":"601XX","tags":null,"has_narrative":true,"complaint_id":"2054061","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"RUSHMORE LOAN MANAGEMENT SERVICES LLC","date_received":"2016-08-09T15:24:40.000Z","state":"IL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["We returned a few hours later and when driving up I noticed my front <em>door</em> opened and there was a latter against the front of the <em>house</em>. She went to the back of the <em>house</em> while I looked around the front. My window inside was <em>broken</em> and someone had started cleaning up some of the glass.We both called out several times when to men finally came out from back. They said my mortgage company sent them to lock box my <em>house</em>."]},"sort":[21.068245,"2054061"]},{"_index":"complaint-public-v1","_id":"7754084","_score":20.653994,"_source":{"product":"Debt or credit management","complaint_what_happened":"I have been dealing with Fay Servicing for about 2 years. My father passed away and I took over his loan payments. The first year there were no issues, then without notice the company stopped accepting my payments. Ive provided court probate documents and the company still wont work with me. As a result they have sent employees to place letters on the fence of the home in question ( stating the house was vacant or abandoned ) which resulted in the house being broken into. They also sent a third party property management company to remove the fence to the home so that a pad lock could be placed on the front door! They have been nothing short of a nightmare!! Please help","date_sent_to_company":"2023-10-25T18:10:43.000Z","issue":"Problem with customer service","sub_product":"Mortgage modification or foreclosure avoidance","zip_code":"90731","tags":null,"has_narrative":true,"complaint_id":"7754084","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Fay Servicing, LLC","date_received":"2023-10-25T18:00:14.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["As a result they have sent employees to place letters on the fence of the home in question ( stating the <em>house</em> was vacant or abandoned ) which resulted in the <em>house</em> being <em>broken</em> into. They also sent a third party property management company to remove the fence to the home so that a pad lock could be placed on the front <em>door</em>! They have been nothing short of a nightmare!! Please help"]},"sort":[20.653994,"7754084"]},{"_index":"complaint-public-v1","_id":"6560160","_score":20.434515,"_source":{"product":"Debt collection","complaint_what_happened":"I received a letter from MANDARICH Law Group. \nThey said I owed them money? \nI do not owe them money, nor have I ever done business with them. \nI have done research on them and found that they use unethical practices to collect money from people. \nThey escalated their harassment from week of XXXX. \nThey are sending a woman to my door after dark, and the woman is ringing the doorbell, banging my security door like a violent person, calling my name ( XXXX XXXX XXXX? \nI am frightened for my well-being, and can not stay home because I am fearful. \n\n\nI am a XXXX XXXX XXXX WIDOW, with a broken knee and other health issues. \nI have been staying away from the house because of this violent harassing behavior! \nI reported this to the XXXX with no response so far? \nI want this HARASSMENT to CEASE!","date_sent_to_company":"2023-02-11T21:11:08.000Z","issue":"Communication tactics","sub_product":"Credit card debt","zip_code":"93722","tags":"Older American","has_narrative":true,"complaint_id":"6560160","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Mandarich Law Group, LLP","date_received":"2023-02-11T20:40:37.000Z","state":"CA","company_public_response":null,"sub_issue":"Frequent or repeated calls"},"highlight":{"complaint_what_happened":["They are sending a woman to my <em>door</em> after dark, and the woman is ringing the doorbell, banging my security <em>door</em> like a violent person, calling my name ( XXXX XXXX XXXX? \nI am frightened for my well-being, and can not stay home because I am fearful. \n\n\nI am a XXXX XXXX XXXX WIDOW, with a <em>broken</em> knee and other health issues. \nI have been staying away from the <em>house</em> because of this violent harassing behavior! \nI reported this to the XXXX with no response so far? \nI want this HARASSMENT to CEASE!"]},"sort":[20.434515,"6560160"]},{"_index":"complaint-public-v1","_id":"6009247","_score":20.30591,"_source":{"product":"Mortgage","complaint_what_happened":"We have the property for sale with an agency, The XXXX XXXX XXXXXXXX in Florida since XXXX. Previously it was with XXXX XXXX XXXX from XX/XX/XXXX to XXXX have had many sale contracts that all get cancelled because the property does not pass inspection. It is now listed cash only, As XXXX, short sale. Up until XX/XX/XXXX, we had someone keeping up with landscape and keeping inside house clean for visits. Then the lender mortgage company, without warning, changed all the locks, broke the side window door and put up some plywood to quick fix. Rain in Florida infiltrated and caused water damage inside house. \nWith every sales contract, there is an inspection and appraisal. The lender had these done but won't forward the results to our agent. The last sales contract could not get an appraiser and while revisiting house, noticed all the water damage around the broken window door and cancelled sale. \nOur agent signed another sale contract with closing date set for XXXX XXXX. \nThe lender said that if the buyer doesn't have all needed for XXXX AND we have to sign a promissory note of {$17000.00}, the property goes to foreclosure. \nAt the moment, it is very difficult to get an XXXX. There is a big difference between their appraisal and ours.","date_sent_to_company":"2022-09-22T16:41:01.000Z","issue":"Struggling to pay mortgage","sub_product":"Conventional home mortgage","zip_code":"410XX","tags":"Older American","has_narrative":true,"complaint_id":"6009247","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SN SERVICING CORPORATION","date_received":"2022-09-22T16:09:40.000Z","state":"KY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["The last sales contract could not get an appraiser and while revisiting <em>house</em>, noticed all the water damage around the <em>broken</em> window <em>door</em> and cancelled sale. \nOur agent signed another sale contract with closing date set for XXXX XXXX. \nThe lender said that if the buyer doesn't have all needed for XXXX AND we have to sign a promissory note of {$17000.00}, the property goes to foreclosure. \nAt the moment, it is very difficult to get an XXXX."]},"sort":[20.30591,"6009247"]},{"_index":"complaint-public-v1","_id":"2787394","_score":19.888748,"_source":{"product":"Mortgage","complaint_what_happened":"To Whom This May Concern : We are writing this letter in an attempt for some assistacne regarding payoff issues with CitiMortgage. \n\nWe were in the process of renovating our property when a neighbor told me that someone was in my property. \nCitiMortgage had the men to come and break the door and damage it to change the locks on the property. The front door is damaged which can not be repaired. \n\nMy grill that was on my upper deck was taken into the house which they also had broken. \n\nAs they can see that the house was being renovated by looking at the outside and inside of property. \n\nWe had put siding on the property and pulled up all of the carpet inside the property. \n\nWe had requested a pay off in XXXX. Amount {$3200.00} Good through XXXX XXXX, XXXX. That deadline was not met. \n\nNext Pay Off was {$5400.00} in which they paid end of year property taxes which was not due until XXXX XXXX, XXXX. \n\nPay Off letter 3 now show {$9000.00} good through XXXX XXXX, XXXX. \n\nHow and why did it go up so much? \n\nOur principal balance on the property is {$2200.00} We have not came this close to lose our property. \n\nCitiMortgage is trying to do everything they can to take our property.","date_sent_to_company":"2018-01-19T18:16:35.000Z","issue":"Struggling to pay mortgage","sub_product":"VA mortgage","zip_code":"641XX","tags":"Older American, Servicemember","has_narrative":true,"complaint_id":"2787394","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2018-01-19T17:10:16.000Z","state":"MO","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["CitiMortgage had the men to come and <em>break</em> the <em>door</em> and damage it to change the locks on the property. The front <em>door</em> is damaged which can not be repaired. \n\nMy grill that was on my upper deck was taken into the <em>house</em> which they also had <em>broken</em>. \n\nAs they can see that the <em>house</em> was being renovated by looking at the outside and inside of property. \n\nWe had put siding on the property and pulled up all of the carpet inside the property. \n\nWe had requested a pay off in XXXX."]},"sort":[19.888748,"2787394"]},{"_index":"complaint-public-v1","_id":"4958787","_score":19.733183,"_source":{"product":"Mortgage","complaint_what_happened":"I bought a house. In XXXX XXXX for my XXXX XXXX. I was living in XXXX  at the time. Of purchasing my home. So I packed up my wife, dogs and furnishings and clothing.Left our home in XXXX on XX/XX/XXXX.Drove all the way down from XXXX XXXX XXXX XXXX XXXX To XXXX  because I was told closing was on XX/XX/2021. I was told the home was ready to move into on the day of closing. XX/XX/2021. XXXX XXXX From FBC Mortgage LLC. Is who did my XXXX XXXX This house is not suitable for a veteran. I was told that There wouldn't be anything that needed to do any kind. Of repairs to the home. I was lied to. I am a XXXX XXXX XXXX veteran this house is not safe for me to live in. I can not secure my back doors. They are on backwards. I have to use ratchet straps to secure them. Because I can not lock them at all. Windows are cracked some of them are falling out. No chimney cap on the chimney. For the fireplaces. Broken duc work and exposed wires through out the house. Hardly any insulation in the attic. Dead tree branches that should have been removed. I told XXXX and the realtors. That all this stuff needs to be fixed before I close. I was informed that they were having it all fixed. They didn't have anything fixed. They had me pay for all these inspections that. XXXX said needed to be done. To be able to process my XXXX XXXX. She also had me pay for an appraisal that she said she needed for the loan. Then at closing I had to pay closing cost.For After the closing was done. I went to the house. Nothing was done none of. The repairs were done. I Feel XXXX took advantage of me seeing. I am a XXXX Veteran  this house is not safe. I have asked her for appraisal she still has not sent it to me. I have asked her about getting all these things fixed. That should have been fixed. Before I moved in. I was never informed that. To get the power transferred into my name. Was going to cost me XXXX. Water was XXXX have it transferred into our names. I was not informed that house I bought was a squatters house. Finally yesterday I after a month. Of trying to get the inspection reports. My realtor was able to get copies and send them to me. He is still trying to get the appraisal. In the inspection reports it even. States that these repairs need to be done. That it shows that ppl are squatting stay in the house. Only door I can lock is the front door. 3 back doors I can't lock at all. There is no weather stripping around any of the doors. I can't sleep due to being afraid of someone coming into. House to harm me or my wife. All I want is for XXXX and whoever to make this right. Fix the doors and windows. So I can feel safe in my house. I feel that XXXX from FBC Mortgage rushed and pushed this loan through. That she took advantage of me and my realtor. I want everyone to be aware of what hapoen to me. By XXXX XXXX From FBC Mortgage LLC. Before She Doese This To Another XXXX  Veteran. All I want is for Her To Have This Stuff Fixed and Made Right. So I can Feel Safe In My Home. As It is right now. My house is not safe. It is a house from XXXX. Thank you XXXX XXXX for taking Advantage Of A XXXX XXXX XXXX Veteran.","date_sent_to_company":"2021-11-30T16:21:10.000Z","issue":"Closing on a mortgage","sub_product":"VA mortgage","zip_code":"32177","tags":"Servicemember","has_narrative":true,"complaint_id":"4958787","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FBC MORTGAGE, LLC","date_received":"2021-11-30T15:18:29.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I was not informed that <em>house</em> I bought was a squatters <em>house</em>. Finally yesterday I after a month. Of trying to get the inspection reports. My realtor was able to get copies and send them to me. He is still trying to get the appraisal. In the inspection reports it even. States that these repairs need to be done. That it shows that ppl are squatting stay in the <em>house</em>. Only <em>door</em> I can lock is the front <em>door</em>. 3 back <em>doors</em> I can't lock at all. There is no weather stripping around any of the <em>doors</em>."]},"sort":[19.733183,"4958787"]},{"_index":"complaint-public-v1","_id":"2732718","_score":19.71091,"_source":{"product":"Mortgage","complaint_what_happened":"This is regarding my father 's home.He XXXX XXXX in XX/XX/XXXX.I was the executrix of my father 's will and continued to make payments, it was n't until the court appointed an administrator that everything bad happened.The administrator was hstile toward the heirs and since he is a friend of the judge 's, the judge never made him accountable to anybody.When I learned that the house was going into foreclosure I got my own attorney to negotiate with the lender but since I did n't have authority the mortgage company did not talk to us.I tried numerous times to talk to the administrator but he never contacted me.I did not know that he never attempted to negotiate with the lender and the next thing I know there was a date set. \nThe administrator who was the only one with authority to talk to the lender wanted to unlawfully evict my sister, who has lived in the house over 30 years.He called the lender and told them to winterize the property, I believe that there was collusion between the parties.The mortgage company send XXXX XXXX and instead of putting a notice on the door, the removed the front door and damaged the interior door and proceeded to winterize the property even though there were signs in the house that it was occupied.XXXX XXXX also robbed our home of all of our family possessions.My family came from XXXX XXXX and all the heirlooms were stolen.I called XXXX and told to repair the damages and return our belongings but was told only the mortgage company could authorize that.XXXX changed the lock on the front door and they had the key, they have broken into our home a total of 4 times.I called the police only to be told its not criminal but civil.I filed a complaint with the ohio attorney general and was told to complain here.Someone has to hold these companies accountable.Just because you get a mortgage does n't authorize them to break into your home and steal and do damage.","date_sent_to_company":"2017-11-17T20:42:22.000Z","issue":"Struggling to pay mortgage","sub_product":"Conventional home mortgage","zip_code":"440XX","tags":null,"has_narrative":true,"complaint_id":"2732718","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Seterus, Inc.","date_received":"2017-11-17T20:19:52.000Z","state":"OH","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["The administrator who was the only one with authority to talk to the lender wanted to unlawfully evict my sister, who has lived in the <em>house</em> over 30 years.He called the lender and told them to winterize the property, I believe that there was collusion between the parties.The mortgage company send XXXX XXXX and instead of putting a notice on the <em>door</em>, the removed the front <em>door</em> and damaged the interior <em>door</em> and proceeded to winterize the property even though there were signs in the <em>house</em> that it was"]},"sort":[19.71091,"2732718"]},{"_index":"complaint-public-v1","_id":"7210301","_score":19.609005,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I purchased a plastic door bin for my refrigerator. I ordered it online and paid XXXX the amount of {$120.00}. The item arrived broken. I returned the item to merchant, see attached return receipt. XXXX refused to refund or replace the item. I filed a dispute with credit card co. XXXX claimed that I received the item in good condition. Credit card XXXX denied my dispute. Why would I return an item if I received it in good Condition '' and how would merchant know the condition of the item that I received. The plastic door bin arrived broken. It was packaged improperly. I don't have a door bin and merchant has my money. My credit card company has refused to make this right.","date_sent_to_company":"2023-07-05T18:12:35.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"342XX","tags":"Older American","has_narrative":true,"complaint_id":"7210301","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2023-07-05T18:00:50.000Z","state":"FL","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["The plastic <em>door</em> bin arrived <em>broken</em>. It was packaged improperly. I don't have a <em>door</em> bin and merchant has my money. My credit card company has refused to make this right."]},"sort":[19.609005,"7210301"]},{"_index":"complaint-public-v1","_id":"1296922","_score":19.555508,"_source":{"product":"Mortgage","complaint_what_happened":"Consumer Financial Protection Bureau Case # XXXX and Case # XXXX have already been reported. I am NJ Statewide Foreclosure Case Docket # XXXX and Statewide Foreclosure Case Docket # XXXX. I do not have a lawyer for either case because it was a Washington Mutual Loan where Washington Mutual was not the loan originator. Therefore, the is no financial instrument record in the government offices stating Washington Mutual had a legal right to collect on the original mortgage purchased from the loan originator in XXXX. The XXXX County Bar Association was not taking cases of this nature. \n\nAll correspondence from the XXXX referenced complaint cases have correspondence from Chase. Chase being \" THE BANK ''. \n\nOn XXXX XXXX, XXXX, a moving truck with the name \" XXXX '' pulled into my condominium courtyard where my primary residence is located. The passenger got out of the truck and began walking around the building. I have my computer and desk where I read the newspaper and do daily work in a position where I can view the street below my unit. The driver and the passenger of the truck proceeded to my front door where they tried to enter the locked door. They tried to break-in. When I requested that they stop, I answered the door, and I requested they hand me over paperwork and names and numbers of whom hired them. The driver and the passenger of the moving truck refused to provide the information. I was handed a sticker with a telephone number on it, and they stated that telephone number had all the information. \n\nThe telephone number on the sticker is XXXX. The driver and passenger claimed they were from \" The Bank '' called XXXX. According to the complaints, I should be dealing with JP Morgan Chase or Chase, as it states on all the correspondence I am receiving from the complaints I filed. \n\nThe driver and the passenger of the moving truck smelled like they had n't bathed in about a week, and they tried to gain entry to my unit via the front door at XXXX on a Monday morning. The driver and the passenger had no identification on them from their employer. \n\nI have the sticker they gave me. \n\nI was never notified of pending visit. The moving truck driver and passenger had no paperwork for the visit. The moving truck driver and passenger could n't provide in writing their names, number, and the company where they were employed. The moving truck driver and passenger driving a green box moving truck with the company name of \" XXXX ' on the passenger door tried to break-in to my primary residence. \n\nChase did not petition the courts gaining approval to sell the mortgage prior to the sale of the debt instrument in XXXX XXXX while the XXXX Foreclosure proceedings Docket # XXXX for the foreclosure were proceeding, and the courts denied the sale of the debt in XXXX, XXXX. The complaints referenced above are providing correspondence from Chase. \n\nXXXX people tried to break-in to my home this morning on XXXX XXXX, XXXX at XXXX, and they both XXXX. The XXXX people refused to provide me information of any kind about who they were and who hired them other than \" THE BANK '' named XXXX sent them to my primary residence. XXXX is not \" The Bank '' I or the Consumer Financial Protection Bureau was corresponding with during the XXXX referenced complaints.","date_sent_to_company":"2015-03-27T15:20:50.000Z","issue":"Loan modification,collection,foreclosure","sub_product":"Conventional fixed mortgage","zip_code":"07728","tags":null,"has_narrative":true,"complaint_id":"1296922","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2015-03-23T13:13:13.000Z","state":"NJ","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["The moving truck driver and passenger driving a green box moving truck with the company name of \" XXXX ' on the passenger <em>door</em> tried to <em>break-in</em> to my primary residence. \n\nChase did not petition the courts gaining approval to sell the mortgage prior to the sale of the debt instrument in XXXX XXXX while the XXXX Foreclosure proceedings Docket # XXXX for the foreclosure were proceeding, and the courts denied the sale of the debt in XXXX, XXXX."]},"sort":[19.555508,"1296922"]},{"_index":"complaint-public-v1","_id":"1814745","_score":19.218948,"_source":{"product":"Debt collection","complaint_what_happened":"On XXXX XXXX, 2014, a XXXX - XXXX - installed an alarm system and cable system, in my apartment at XXXX MD XXXX. The alarm package was called a XXXX. On a early morning, around the second week of XXXX 2014, at around XXXX, I received a phone call from the alarm monitoring service that they received a panic alarm ; a medical alarm and a burglary alarm at my apartment. I was at work at this time. I did not know what was going on because I was the only occupant of the apartment. When I got to the apartment, my door was broken in. The neighborhood security officer was waiting inside the apartment to secure my belongings. I was told that the fire department received a call about the smell of gas and broke the door down. There was no work order left from the fire department. The apartment management charged me {$600.00} + dollars for replacing the door. I refused to pay the {$600.00}. I left my home at XXXX the night before the break-in. The break-in occurred nine hours later. There was no way for me to have left the stove on for nine hours and no one spelled gas until nine hours later. The fire department was in that building every week for this issue, because one neighbor kept calling concerning the smell of gas. I was home each time they came and it was never my apartment. So happens, I am a way from this apartment and my door gets broken in. The apartment management had me in court XXXX and XXXX 2014, under disguise of nonpayment of rent, to try to collect this money. Each time the case was dismissed because I had my rental receipts. I decided that I had, had enough and was not going through this in XXXX of 2014. I moved out of that apartment on XX/XX/2014. I moved to a XXXX. I did not have the time to search for another apartment. This hotel was already equipped with cable, security and internet. I no longer had the need for the XXXX ; nor could I use that service at this hotel. Rental receipt for this hotel will be attached. I informed XXXX by telephone to discontinue the service, the last week of XXXX 2014. I explained everything to several XXXX personnel. I could not give them a thirty day notice, because I did not know 30 days in advance of this move. I informed them as I packed everything to move. I returned the Boxes ( alarm, cable, touch tablet etc. ) the first week of XXXX ; a week after I moved. This Issued Boxes Returned Boxes receipt is attached as well. The print out of this receipt was not clear. I asked the clerk to reprint it and she stated that the system would not allow her to reprint the receipt. She therefore, wrote the numbers to the side of the printed numbers. The last bill that I received from XXXX, at the apartment, was dated XXXX/XXXX/14. That bill was for the amount of {$220.00}. I moved out six days later. A copy of this bill is attached. I received another bill from XXXX, Billing Date on XXXX/XXXX/14. This bill shows that effective XXXX/XXXX/14, all services was removed. This bill reflects the Early Termination Fee of {$1000.00}. On XXXX XXXX, 2014 a letter was sent to me from XXXX stating that they was continuing my service until XXXX, 2014. This letter was misrepresented after all business ties with XXXX had been ended and acknowledge from XXXX. No one even signed for this letter. XXXX has placed a fraudulent credit limit/account due/payment due of {$2000.00} on my credit report. I want this removed. I want the amount that was placed on my final bill of {$900.00} to reflect on my credit report.","date_sent_to_company":"2016-03-04T16:58:22.000Z","issue":"False statements or representation","sub_product":"Other (i.e. phone, health club, etc.)","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"1814745","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"ERC","date_received":"2016-03-04T01:44:01.000Z","state":"MD","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Attempted to collect wrong amount"},"highlight":{"complaint_what_happened":["The <em>break-in</em> occurred nine hours later. There was no way for me to have left the stove on for nine hours and no one spelled gas until nine hours later. The fire department was in that building every week for this issue, because one neighbor kept calling concerning the smell of gas. I was home each time they came and it was never my apartment. So happens, I am a way from this apartment and my <em>door</em> gets <em>broken</em> in."]},"sort":[19.218948,"1814745"]},{"_index":"complaint-public-v1","_id":"18818115","_score":19.111816,"_source":{"product":"Debt collection","complaint_what_happened":"I moved into a first-floor apartment where the back patio door lock was broken at move-in. The defective lock was documented in a signed move-in inspection and reported through a high-priority maintenance request on XX/XX/year>. Despite multiple follow-ups in person and by phone, the lock was never repaired. \n\nOn XX/XX/year>, while the patio door remained unsecured, my apartment was broken into and property was stolen. A police report was filed documenting the burglary. The patio door was the only known unsecured point of entry, as the front door and windows were locked. \n\nFollowing the break-in, I formally requested to terminate my lease without penalty due to the unresolved security issue and safety concerns. Despite the documented maintenance requests, police report, and written notice to management, the landlord assessed charges that were later sent to collections. \n\nI disputed this debt with all three credit bureaus. XXXX  deleted the account for failure to verify, and the debt is not currently reporting with XXXX XXXX XXXX The collection agency has not provided documentation showing that I am legally obligated to pay these charges.","date_sent_to_company":"2026-01-18T22:19:35.000Z","issue":"Attempts to collect debt not owed","sub_product":"Rental debt","zip_code":"31088","tags":"Servicemember","has_narrative":true,"complaint_id":"18818115","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"National Credit Systems,Inc.","date_received":"2026-01-18T21:51:49.000Z","state":"GA","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["I moved into a first-floor apartment where the back patio <em>door</em> lock was <em>broken</em> at move-in. The defective lock was documented in a signed move-in inspection and reported through a high-priority maintenance request on XX/XX/year>. Despite multiple follow-ups in person and by phone, the lock was never repaired. \n\nOn XX/XX/year>, while the patio <em>door</em> remained unsecured, my apartment was <em>broken</em> into and property was stolen. A police report was filed documenting the burglary."]},"sort":[19.111816,"18818115"]},{"_index":"complaint-public-v1","_id":"10030944","_score":19.108587,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"In XX/XX/XXXX, my home was broken into, and all of my credit cards, identification, and other personal belongings were stolen. I immediately filed a police report about the break-in and theft ( which I can provide if needed ). This incident left me with very limited access to my financial resources, and I was working hard to recover from the damage caused by the theft. \n\nDue to this disruption, I was unable to make my Uplift payments in XXXX and XX/XX/XXXX. I was in a difficult financial situation, trying to rebuild my life and restore my access to funds during this period. Once my financial situation improved, I paid off the outstanding balance immediately. \n\nI have since contacted Uplift to explain the circumstances and request that the late payments be removed from my credit report, but I have not received a satisfactory response.","date_sent_to_company":"2024-09-05T00:23:30.000Z","issue":"Incorrect information on your report","sub_product":"Installment loan","zip_code":"077XX","tags":"Servicemember","has_narrative":true,"complaint_id":"10030944","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Uplift, Inc","date_received":"2024-09-05T00:21:32.000Z","state":"NJ","company_public_response":null,"sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["In XX/XX/XXXX, my home was <em>broken</em> into, and all of my credit cards, identification, and other personal belongings were stolen. I immediately filed a police report about the <em>break-in</em> and theft ( which I can provide if needed ). This incident left me with very limited access to my financial resources, and I was working hard to recover from the damage caused by the theft. \n\nDue to this disruption, I was unable to make my Uplift payments in XXXX and XX/XX/XXXX."]},"sort":[19.108587,"10030944"]},{"_index":"complaint-public-v1","_id":"1430901","_score":18.885225,"_source":{"product":"Mortgage","complaint_what_happened":"In XX/XX/XXXX, my mortgage company XXXX notified me that the mortgage on my home had been transferred to Green Tree Servicing LLC as directed by the federal government.  In XX/XX/XXXX, my home sustained a lot of damages from ice dams and falling ice blocks, including water dripping into the house from melting ice from the ice dams on the roof and a broken deck and heating system etc.  A roofing company had to remove the front gutter to stop the dripping of water into the house because they couldn't break and remove the ice dam from the roof.  A heating/plumbing company came to my rescue after XXXX days of being without heat and repaired the broken heating system.   An insurance adjuster came the day the back gutter fell under the weight of the ice block and broke the deck.  Though he couldn't get to the back of the house due to blockage of the doors by ice blocks and several feet of snow, he was able to put together a claim package.  The insurance checks that I received had XXXX my name and that of the mortgage company Green Tree Servicing, so, I called Green Tree and was instructed by the representative to sign the back of the checks and send to them by next day delivery and to ensure that I enclose a prepaid next day delivery envelop for the return of a replacement check from them.  So, I did as I was instructed by signing the backs of the XXXX checks in the amounts of XXXX and XXXX and sent to Green Tree by next day delivery with a prepaid next day delivery envelop enclosed on XX/XX/XXXX.  Rather than do what they told me they would do on the phone, Green Tree Servicing sent me a package instructing me to send a quote for the repairs from a contractor along with a completed lien waiver and a form XXXX  They also insisted that I send canceled checks for any work for which I've already paid and a bill along with completed lien waiver and form XXXX from any work already done but unpaid.   On XX/XX/XXXX I sent Green Tree a bill for XXXX from the plumbing company along with a completed XXXX form and a canceled check in the amount of XXXX and a bill marked paid from the roofing company.  It took several phone calls from the plumbing company and me before the plumbing company was paid and till this day, I have yet to receive a reimbursement for the XXXX I paid the roofing company.  \nIt was very difficult to find a contractor who was willing to complete a form XXXX for work they have yet to do but on XX/XX/XXXX, I sent a quote for the repairs from a contractor along with a completed form XXXX and a completed lien waiver to Green Tree Servicing.  Rather than send the money for the contractor to start the repairs, Green Tree sent a response, demanding more things that were never on the list of items.  It is summer and I can't open my windows or the sliding door that leads to my deck.  The deck is also broken, so, I can't use it and the house has no gutters in both front and back, while the areas where the water dripped into the house may have mold building up within the walls.  In addition, the shed in the back of the house is almost broken in the middle because the weight of ice on it caused a depression in the middle.  Basically, I can't repair my house because Green Tree Servicing, LLC has refused to send me the money I sent to them in XX/XX/XXXX for their signature.  Out of the XXXX I sent to Green Tree Servicing on XX/XX/XXXX, only XXXX the amount paid to the plumbing company has been disbursed till date.  I need to repair my home as soon as possible.  Please help me ensure that Green Tree Servicing sends me the remaining XXXX to repair my home as soon as possible.","date_sent_to_company":"2015-06-21T03:08:23.000Z","issue":"Loan servicing, payments, escrow account","sub_product":"Conventional fixed mortgage","zip_code":"02050","tags":null,"has_narrative":true,"complaint_id":"1430901","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Ditech Financial LLC","date_received":"2015-06-21T03:08:22.000Z","state":"MA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["It is summer and I can't open my windows or the sliding <em>door</em> that leads to my deck.  The deck is also <em>broken</em>, so, I can't use it and the <em>house</em> has no gutters in both front and back, while the areas where the water dripped into the <em>house</em> may have mold building up within the walls.  In addition, the shed in the back of the <em>house</em> is almost <em>broken</em> in the middle because the weight of ice on it caused a depression in the middle."]},"sort":[18.885225,"1430901"]},{"_index":"complaint-public-v1","_id":"1353700","_score":18.775858,"_source":{"product":"Mortgage","complaint_what_happened":"Water came into my kitchen from a broken pipe at XXXX XXXX XXXX XXXX. XXXX, GA XXXX. I share a wall with this townhouse. The address is a foreclosure and XXXX XXXX XXXX is the mortgage holder now. I have been fighting this issue since XXXX 2015. My only contact at XXXX XXXX is XXXX. She has at times been friendly, sometimes hostile but never comes through with a solution. I feel as though I am being ignored. I do n't know if I have mold growing under my linoleum or in the wall. The water continued to come in for a month because there was no way to enter the house and everyone I contacted blamed it on someone else. I hired a plumber who told me it was coming from # XXXX. He could reach into a broken section of their garage and could feel the standing water. Finally the original mortgage company, XXXX XXXX, sent out XXXX men who entered the house and fixed the pipe. On XXXX/XXXX/15 an inspector was at # XXXX. He would not tell me who sent him, but only said they wanted to know what the lady next door ( me ) was complaining about. He said there was a leak in every room and possibly black mold in the sunroom. The roof at # XXXX has been soft for years. The hole in the roof over the sunroom has been there for more than 6 years.","date_sent_to_company":"2015-05-18T19:39:43.000Z","issue":"Loan modification,collection,foreclosure","sub_product":"Other mortgage","zip_code":"30062","tags":null,"has_narrative":true,"complaint_id":"1353700","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Shellpoint Partners, LLC","date_received":"2015-04-29T18:35:40.000Z","state":"GA","company_public_response":"Company believes complaint caused principally by actions of third party outside the control or direction of the company","sub_issue":null},"highlight":{"complaint_what_happened":["The water continued to come in for a month because there was no way to enter the <em>house</em> and everyone I contacted blamed it on someone else. I hired a plumber who told me it was coming from # XXXX. He could reach into a <em>broken</em> section of their garage and could feel the standing water. Finally the original mortgage company, XXXX XXXX, sent out XXXX men who entered the <em>house</em> and fixed the pipe. On XXXX/XXXX/15 an inspector was at # XXXX."]},"sort":[18.775858,"1353700"]},{"_index":"complaint-public-v1","_id":"4192867","_score":18.73071,"_source":{"product":"Mortgage","complaint_what_happened":"On XX/XX/XXXX I went to check on my property at XXXX XXXX XXXX for no particular reason other than I had not received any calls inquiring about renting the property. \nI have been paying the mortgage, keeping up the property and had been trying to decide whether or not to move back in at the time. ( no payments were over 30 days past due ) Upon arrival I noticed a Large party barge in my drive way, obstructing me from even getting near the home. once I did get up to the house, I immediately noticed that my front door was completely wide open to the outside. \nThere was a lockbox attached to a new doorknob and both were locked however the door lock had not been engaged and although the mechanism was locked the door was open. \nUpon entering I saw that my original hardwood floors had obviously been affected as they had gaps, were filthy and did not look as they did the last time I had been in the house. \nWhen I had last been in the home, I had a cleaning CREW go from top to bottom to ready the home for rental and then I personally closed and locked the house. \nWhat I saw before me was terrible. All of the kitchen cabinets stood open and looked askew / wobbly and covered in dust residue. \nThe same for the wood blinds in the front living room where the door was open. everything was now covered in mold. \nAdditionally the BACK door was open AS WELL and the carpet was moldy and covered in leaves, spider webs, insects. \nThe entire front part of my home is top to bottom covered in filth residue and insect matter. There is obvious weather and water damage. \nI Do not know the exact date of the last day I went into the home prior to when XXXX  knocked my doors down, damaging both door frames irreparably and then left my house UNSECURED. \nIt must have been XXXX of XXXX. \nHow could this be that I have a vacant house and I am not just going over there every week to check on it? Well as I have mentioned to you I am a single mother. \nI have a full time job and am raising my 2 sons alone. My oldest son has XXXX XXXX XXXX  XXXX and much of my time is spent devoted to him. \nNever in my wildest imagination would I have dreamt that anyone could have legally done what your company did to me and not only get away with it but CHARGE ME FOR IT. \n\nThe literal moment that I discovered this damage to my property at XXXX XXXX and subsequently found the XXXX XXXX  / PENNYMAC Mortgage sign in sheet on the countertop, I contacted both companies. \nI was met with an answering services and the run around with no one being able to explain why my home had been broken into. \nI did report the issue the day I discovered it both to you and to Penny Mac. \nNext I was told that I had to get independent contractors to the home to bid on the repairs. \nThis also is no easy task as I have to WORK ALL DAY. But I did manage to get this done. I asked several times for your company to send their own people over to bid it but was met with many excuses. \n\nIt amazes me that you and I have the name of your employee who signed in and we both know that had it not been for XXXX no damage would have occurred to my home. \nNot only are BOTH door frames damaged with the exact same sort of damage but also this person was so reckless and careless that he did not take the time needed to ensure that my HOUSE was locked and the probable first wind that came blew both doors open! \nBoth Pennymac Mortgage and XXXX properties have decided that they will not repair the destruction to my property- the ONLY thing I own of any value. \nAdditionally pennymac has applied thousands of dollars of my mortgage payments to XXXX  payments and deemed me \" late '' when in reality I was paying on time which has wrecked my credit. \nTHIS SHOULD BE CRIMINAL","date_sent_to_company":"2021-03-08T18:19:27.000Z","issue":"Trouble during payment process","sub_product":"FHA mortgage","zip_code":"71118","tags":null,"has_narrative":true,"complaint_id":"4192867","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"PENNYMAC LOAN SERVICES, LLC.","date_received":"2021-03-08T17:53:48.000Z","state":"LA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["There was a lockbox attached to a new doorknob and both were locked however the <em>door</em> lock had not been engaged and although the mechanism was locked the <em>door</em> was open. \nUpon entering I saw that my original hardwood floors had obviously been affected as they had gaps, were filthy and did not look as they did the last time I had been in the <em>house</em>."]},"sort":[18.73071,"4192867"]},{"_index":"complaint-public-v1","_id":"1673131","_score":18.575724,"_source":{"product":"Mortgage","complaint_what_happened":"I have a house in XXXX and was living in XXXX when my loan was sold or given to Nationstar. During that time of my loan going to Nationstar my 2 payments were sent back to my checking account and I was behind on my payment and not aware that they had my loan until then. I had to call the old mortgage company to find out who had the loan and I caught the payments up. But at that time they had sent someone to the house and they ripped the glass storm door off the frame and the door is no good and the front door has to be re-framed and a new glass door had to be bought. Then the person went to the back door and changed the lock and broke the frame where we had to re-framed because the door knob would n't even keep the door closed. \nWe moved back in the house XX/XX/2015 and have made calls everyday about what they were going to do about it. They have told me that they are checking into it and will advise me the out come and it been over a month. \nI have spent over {$1500.00} to buy a new door and reframe both door and they charged me for the person to come and destroy my house.","date_sent_to_company":"2015-11-26T23:45:00.000Z","issue":"Loan servicing, payments, escrow account","sub_product":"Conventional fixed mortgage","zip_code":"28352","tags":null,"has_narrative":true,"complaint_id":"1673131","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"NATIONSTAR MORTGAGE LLC","date_received":"2015-11-26T23:44:59.000Z","state":"NC","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I have spent over {$1500.00} to buy a new <em>door</em> and reframe both <em>door</em> and they charged me for the person to come and destroy my 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