{"took":569,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":296270,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"9681420","_score":11.164603,"_source":{"product":"Debt collection","complaint_what_happened":"Bonneville Collections has failed to validate and verify the acocunt, show that they have authority or a chain of command to even collect on the account, or provide an original contract to me showing I even owe this alleged debt. This is a violation of 15 USC 1692c ( c ) \" IF A CONSUMER NOTIFIES A DEBT COLLECTOR THAT THE CONSUMER REFUSES TO PAY A DEBT, THE DEBT COLLECTOR MUST CEASE ALL COMMUNICATIONS. '' - By Continuing to report this negative and inaccurate information on my credit report is defamation, violation of the fair debt collection practices act, impermissible collection practices. You are ruining my reputation by reporting this inaccurate, and negative information which is also a violation of 15 USC 1692 ( d ) \" ( d ) Interstate commerce Abusive debt collection practices are carried on to a substantial extent in interstate commerce and through means and instrumentalities of such commerce. Even where abusive debt collection practices are purely intrastate in character, they nevertheless directly affect interstate commerce. '' and 15 USC 1692d ( 2 ) \" ( 2 ) The use of obscene or profane language or language the natural consequence of which is to abuse the hearer or reader. \" .If Bonneville Collections continues to report false and inaccurate information, violating the FDCPA, I will have to take legal action against them for their impermissible collection practices.","date_sent_to_company":"2024-08-01T22:56:53.000Z","issue":"False statements or representation","sub_product":"I do not know","zip_code":"97477","tags":null,"has_narrative":true,"complaint_id":"9681420","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Bonneville Billing and Collections","date_received":"2024-08-01T22:43:38.000Z","state":"OR","company_public_response":null,"sub_issue":"Attempted to collect wrong amount"},"highlight":{"company":["Bonneville <em>Billing</em> and Collections"]},"sort":[11.164603,"9681420"]},{"_index":"complaint-public-v1","_id":"8868493","_score":11.164603,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"This is a third party company for me to be paid as a 1099 through. I signed up for an account, provided state issued ID as well as the header of my bank statement ( with account & routing number visible ) They said they need to see my actual bank statements- personal transactions that needed to be visible to them. I asked them why and they said it would be \" helpful ''. I asked what about my statements would verify my ID since I had already provided a state issued drivers ID, state issued birth certificate, employee issued w2 form, and state issued carry permit, they still denied me and said that for verification purposes I needed to provide my private bank statements. I dont know how else to get paid from the job and I will not be providing my private bank statements. \n\n\n\n****Not that this matters*** they further tried to pressure me by saying they ask this of everyone ( even if they did its a continued invasion of privacy ) however I spoke with several individuals who said they had not been asked to provide private bank statements.","date_sent_to_company":"2024-04-26T21:44:57.000Z","issue":"Confusing or missing disclosures","sub_product":"Money order, traveler's check or cashier's check","zip_code":"28562","tags":null,"has_narrative":true,"complaint_id":"8868493","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BILL.COM, LLC","date_received":"2024-04-26T20:43:26.000Z","state":"NC","company_public_response":null,"sub_issue":null},"highlight":{"company":["<em>BILL</em>.COM, LLC"]},"sort":[11.164603,"8868493"]},{"_index":"complaint-public-v1","_id":"8722942","_score":11.164603,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I use XXXX to process payment for invoices I send out as a self-employed XXXX. I have been using them for years. Twice in the last XXXX  years, they have changed my account to an instant transfer from a free account and charged a 1 % fee on my transfer. \n\nThey claim that I logged in in XXXX to switch to this type of payment option but I have XXXX payments ( XXXX, XXXX, and XXXX ) that were not on Instant Transfer and incurred no fee. However, in XXXX, they charged me the fee and told me that I had selected this option. \n\nThis is technically impossible if I had changed the account in XXXX to have processed XXXX payments that incurred no fee. \n\nIn addition, there is no email notification that the account had changed or a disclosure that a fee would be charged. They withheld the amount from my payment despite them advertising that XXXX transfers were free.","date_sent_to_company":"2024-04-08T22:54:15.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"85018","tags":null,"has_narrative":true,"complaint_id":"8722942","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BILL.COM, LLC","date_received":"2024-04-08T22:44:43.000Z","state":"AZ","company_public_response":null,"sub_issue":null},"highlight":{"company":["<em>BILL</em>.COM, LLC"]},"sort":[11.164603,"8722942"]},{"_index":"complaint-public-v1","_id":"8614665","_score":11.164603,"_source":{"product":"Debt collection","complaint_what_happened":"Company is not licensed nor bonded in my state, and is attempting to collect a debt, please remove this from my credit report","date_sent_to_company":"2024-03-24T21:27:50.000Z","issue":"Attempts to collect debt not owed","sub_product":"Other debt","zip_code":"82601","tags":null,"has_narrative":true,"complaint_id":"8614665","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Bonneville Billing and Collections","date_received":"2024-03-24T21:22:28.000Z","state":"WY","company_public_response":null,"sub_issue":"Debt was result of identity theft"},"highlight":{"company":["Bonneville <em>Billing</em> and Collections"]},"sort":[11.164603,"8614665"]},{"_index":"complaint-public-v1","_id":"8283602","_score":11.164603,"_source":{"product":"Debt collection","complaint_what_happened":"They are reporting a collection on my credit report about a debt that I have no knowledge of. They have failed to reply with the information requested.","date_sent_to_company":"2024-02-06T02:25:15.000Z","issue":"Attempts to collect debt not owed","sub_product":"I do not know","zip_code":"97338","tags":null,"has_narrative":true,"complaint_id":"8283602","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Bonneville Billing and Collections","date_received":"2024-02-06T02:21:18.000Z","state":"OR","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"company":["Bonneville <em>Billing</em> and Collections"]},"sort":[11.164603,"8283602"]},{"_index":"complaint-public-v1","_id":"8249200","_score":11.164603,"_source":{"product":"Debt collection","complaint_what_happened":"The account youre attempting to collect on has been disputed. The accounts balance has increased in the months since appearing on my credit reports although the account is closed and in collections and is non interest bearing. This is factually incorrect and evidence thereof can be found in my monthly credit report depicting the balance increase. I have the right to accurate reporting as provided by the FDCPA.","date_sent_to_company":"2024-01-31T04:09:23.000Z","issue":"False statements or representation","sub_product":"Other debt","zip_code":"76502","tags":"Servicemember","has_narrative":true,"complaint_id":"8249200","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Bonneville Billing and Collections","date_received":"2024-01-31T04:04:29.000Z","state":"TX","company_public_response":null,"sub_issue":"Attempted to collect wrong amount"},"highlight":{"company":["Bonneville <em>Billing</em> and Collections"]},"sort":[11.164603,"8249200"]},{"_index":"complaint-public-v1","_id":"7711763","_score":11.164603,"_source":{"product":"Debt collection","complaint_what_happened":"Have received numerous calls but they are extremely rude and aggressive, and when asked said will not provide me with a written letter explaining the debt and hung up on me.","date_sent_to_company":"2023-10-17T17:22:25.000Z","issue":"Communication tactics","sub_product":"Other debt","zip_code":"97219","tags":null,"has_narrative":true,"complaint_id":"7711763","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Bonneville Billing and Collections","date_received":"2023-10-17T17:09:22.000Z","state":"OR","company_public_response":null,"sub_issue":"Frequent or repeated calls"},"highlight":{"company":["Bonneville <em>Billing</em> and Collections"]},"sort":[11.164603,"7711763"]},{"_index":"complaint-public-v1","_id":"7407659","_score":11.164603,"_source":{"product":"Debt collection","complaint_what_happened":"I have recently looked at my credit report cause I wanted to apply for loan but there is an open account from XXXX XXXX XXXX XXXX from XXXX of 2018 that I owe {$750.00} but I never opened this account.","date_sent_to_company":"2023-08-16T04:54:14.000Z","issue":"False statements or representation","sub_product":"I do not know","zip_code":"841XX","tags":null,"has_narrative":true,"complaint_id":"7407659","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Bonneville Billing and Collections","date_received":"2023-08-16T04:46:44.000Z","state":"UT","company_public_response":null,"sub_issue":"Attempted to collect wrong amount"},"highlight":{"company":["Bonneville <em>Billing</em> and Collections"]},"sort":[11.164603,"7407659"]},{"_index":"complaint-public-v1","_id":"7336964","_score":11.164603,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"i participated in XXXX XXXX, a program that gives people money for moving to XXXX, and they recently changed the vendor that they use to send monthly stipend ( money ) from XXXX Payment to XXXX. Every at the end of the month for the past 11 months, i have always receive my money on time, until recently and after they changed to XXXX, out of the blue XXXX raised a case where they claimed that they cant verify my identity and they demanded me for documents about myself and the bank account that i previously used to accept money. \n\nI replied by uploading pictures of my driver licenses, utility bill, and a statement of a new bank ( XXXX bank ) that i use, i also told them i do not have access to my previous bank account as its already closed thus i can not provide them with the statement for the old bank ( XXXX bank ) i have raised the case but the XXXX Risk Operations team seemed to be illiterate since they kept asking pictures of my driver license which i already provided, and out of the blue they asked for 3 other accounts that they never mentioned before, and worst of all, it takes 1 day for them to reply to my case and their replies are not clear at all, it is very obvious that they are wasting my time and holding my money XXXX for no good reason other than \" risk ''","date_sent_to_company":"2023-08-01T16:04:59.000Z","issue":"Problem with customer service","sub_product":"Check cashing service","zip_code":"74133","tags":null,"has_narrative":true,"complaint_id":"7336964","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BILL.COM, LLC","date_received":"2023-08-01T15:53:58.000Z","state":"OK","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I replied by uploading pictures of my driver licenses, utility <em>bill</em>, and a statement of a new bank ( XXXX bank ) that i use, i also told them i do not have access to my previous bank account as its already closed thus i can not provide them with the statement for the old bank ( XXXX bank ) i have raised the case but the XXXX Risk Operations team seemed to be illiterate since they kept asking pictures of my driver license which i already provided, and out of the blue they asked for 3 other accounts"],"company":["<em>BILL</em>.COM, LLC"]},"sort":[11.164603,"7336964"]},{"_index":"complaint-public-v1","_id":"7049657","_score":11.164603,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"Hello, I am due a {$500.00} bonus for successfully completing the requirements for both a publicly available and personally targeted promotion offered by XXXX from Bill Pay. \n\nPromotion : \" To qualify, customers must XXXX ) open an account within 60 days of responding to this offer, XXXX ) spend a minimum of {$500.00} in Net Purchases on their XXXX business card within 45 days of account creation, and XXXX ) complete a balance payment of over {$500.00} per the account payment terms. '' XXXX from Bill Pay offered us a {$500.00} bonus. I fulfilled the requirements of the bonus offer from their promotion. I have documentation of both of the promotion and successful completion of the offer. \n\nI am expecting the {$500.00} bonus to be credited to me in some form. After I successfully completed the requirements with Divvy to be due the {$500.00} bonus, I received a notice that XXXX is unwilling to fulfill the {$500.00} bonus that I am due for completing the requirements. \n\nI reached out to customer support on XXXX XXXX to inquire about why they suddenly am unwilling to fulfill their part of the promotion for my account. I was told that because they closed my account that I would not be receiving the promised {$500.00} bonus for successfully completing the requirements of the promotion. Even the customer service representative told me she acknowledges that I did successfully complete the requirements and that she understands that this is frustrating for me. \n\nThis is not acceptable for a company to do this kind of false advertising or to not fulfill their obligation to honor the promotion after the customer has met the requirements. \n\nAttached you will find information about the promotion as well as proof of successful completion of requirements. \nTimeframe XXXX XX/XX/2023 account approved and opened XXXX XXXX {$500.00} spending requirement met XXXX XXXX successfully made {$500.00} payment toward amount due XXXX XXXX the company representative XXXX I chatted with acknowledged that I completed the requirements for the {$500.00} bonus I am still receiving e-mails from XXXX  from Bill Pay acknowledging the promotion is active on my account. I have unsubscribed from commercial e-mails from XXXX from Bill Pay and continue to receiving unsolicited spam e-mails as well even after I previously have unsubscribed from marketing e-mails multiple times. Just this week, I received another e-mail offer from XXXX regarding a separate {$480.00} bonus offer. \n\nI just want this thing settled and I want the missing {$500.00} that I am due from completing the promotion. \n\nLooking forward to a resolution. \nXXXX XXXX","date_sent_to_company":"2023-05-31T07:58:42.000Z","issue":"Advertising and marketing, including promotional offers","sub_product":"General-purpose credit card or charge card","zip_code":"97220","tags":"Servicemember","has_narrative":true,"complaint_id":"7049657","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BILL.COM, LLC","date_received":"2023-05-31T07:42:55.000Z","state":"OR","company_public_response":null,"sub_issue":"Didn't receive advertised or promotional terms"},"highlight":{"complaint_what_happened":["Hello, I am due a {$500.00} bonus for successfully completing the requirements for both a publicly available and personally targeted promotion offered by XXXX from <em>Bill</em> Pay."],"company":["<em>BILL</em>.COM, LLC"]},"sort":[11.164603,"7049657"]},{"_index":"complaint-public-v1","_id":"6969015","_score":11.164603,"_source":{"product":"Debt collection","complaint_what_happened":"Dear Sir/Madam, I am writing to file a complaint regarding fraudulent activity that has affected my credit report. Today, I received a notification from XXXX XXXX  that Bonneville Collections has added a debt of {$620.00} to my credit report for a bill owed to XXXX XXXX XXXX. This debt does not belong to me ; it belongs to my former spouse, XXXX XXXX. \n\nI have already contacted Bonneville Collections and sent them a written request on XX/XX/2023, explaining that this is not my debt and that it belongs to my former spouse. However, despite my efforts, the debt still appears on my credit report. \n\nI am extremely concerned about the impact that this fraudulent activity will have on my credit score and my ability to obtain credit in the future. I request that you investigate this matter and take action against the parties responsible for this fraudulent activity. \n\nPlease let me know if there is any additional information that I can provide to assist in this investigation. \n\nThank you for your prompt attention to this matter.","date_sent_to_company":"2023-05-13T03:30:27.000Z","issue":"Attempts to collect debt not owed","sub_product":"Other debt","zip_code":"84081","tags":null,"has_narrative":true,"complaint_id":"6969015","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Bonneville Billing and Collections","date_received":"2023-05-13T03:13:13.000Z","state":"UT","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["Today, I received a notification from XXXX XXXX  that Bonneville Collections has added a debt of {$620.00} to my credit report for a <em>bill</em> owed to XXXX XXXX XXXX. This debt does not belong to me ; it belongs to my former spouse, XXXX XXXX. \n\nI have already contacted Bonneville Collections and sent them a written request on XX/XX/2023, explaining that this is not my debt and that it belongs to my former spouse. However, despite my efforts, the debt still appears on my credit report."],"company":["Bonneville <em>Billing</em> and Collections"]},"sort":[11.164603,"6969015"]},{"_index":"complaint-public-v1","_id":"6675294","_score":11.164603,"_source":{"product":"Debt collection","complaint_what_happened":"I received a call from Bonneville collections ( ref # XXXX ) on XX/XX/XXXX & talked to XXXX. I requested to have proof of the collection via email. He said he can not do that. He said that theyve emailed me this information ; however, I never received this email. He says he has proof that the email went through without issue so I asked him for proof of that so I could see when it was sent and he said he could not do that. I said how do I know hes not some scammer trying to get money from me. I said I needed something in writing to confirm the charges. He said he can not do that either. So I said how can I confirm this is real? He said to come to the XXXX location. Then accused me of yelling at him. I wasnt yelling, but dumbfounded that he couldnt send me anything I dont think thats right. The bill was for my son XXXX from XX/XX/XXXX at XXXX XXXX. I then called them asking why I didnt receive a bill. After talking with their billing department they were able to see that somehow the communications such as billing was turned off. \nI paid them the same day and she was able to fix my account. I dont think its right that he couldnt send me anything to prove that he was legitimate. I finally received a letter in the mail today XX/XX/XXXX, but its already paid. How can someone collect without any proof?","date_sent_to_company":"2023-03-10T23:21:32.000Z","issue":"Communication tactics","sub_product":"Medical debt","zip_code":"83646","tags":null,"has_narrative":true,"complaint_id":"6675294","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Bonneville Billing and Collections","date_received":"2023-03-10T23:02:02.000Z","state":"ID","company_public_response":null,"sub_issue":"Frequent or repeated calls"},"highlight":{"complaint_what_happened":["The <em>bill</em> was for my son XXXX from XX/XX/XXXX at XXXX XXXX. I then called them asking why I didnt receive a <em>bill</em>. After talking with their <em>billing</em> department they were able to see that somehow the communications such as <em>billing</em> was turned off. \nI paid them the same day and she was able to fix my account. I dont think its right that he couldnt send me anything to prove that he was legitimate. I finally received a letter in the mail today XX/XX/XXXX, but its already paid."],"company":["Bonneville <em>Billing</em> and Collections"]},"sort":[11.164603,"6675294"]},{"_index":"complaint-public-v1","_id":"6577795","_score":11.164603,"_source":{"product":"Debt collection","complaint_what_happened":"This is a Notice to Dispute & Debt of Validation of the alleged unpaid debt to the third party debt buyer company, Bonneville Billing & Collections , XXXX., whom has served me service of summons that also stated the debt was assigned from XXXX XXXX XXXX XXXX ( XXXX ). I am requesting the following demands to verify the validity of this matter. Upon discovery from service of the summons, it has come to my attention that Bonneville Billing & Collections , XXXX. states that I owe the principle remaining balance of {$12000.00}. It also states that upon discovery from service of the summons Bonneville Billing & Collections , XXXX. was assigned the account from XXXX XXXX XXXX XXXX on XXXX21.  Lastly, showing upon discovery from service of the summons that Bonneville Billing & Collections , XXXX. states they are collecting the alleged debt on behalf of the original creditors, XXXX XXXX XXXX XXXX. I am requesting for the following as I am not implying to run from my obligations, but to show the Validation of this alleged Debt as the company stated I owe. \n\n-Identification and attachments of forward flow agreement between Bonneville Billing & Collections , XXXX. and XXXX XXXX XXXX XXXX XXXX XXXX ) -Identification and attachment of statement and files from record keeper of business. \n-Identification and attachments of any written instruments on which this allegation is based, as per Civil Rules, or explanation of its omission as required in Civil Rules. \n\nThanks, XXXX XXXX","date_sent_to_company":"2023-02-15T07:37:44.000Z","issue":"Written notification about debt","sub_product":"Auto debt","zip_code":"84123","tags":null,"has_narrative":true,"complaint_id":"6577795","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Bonneville Billing and Collections","date_received":"2023-02-15T07:04:17.000Z","state":"UT","company_public_response":null,"sub_issue":"Didn't receive enough information to verify debt"},"highlight":{"complaint_what_happened":["Upon discovery from service of the summons, it has come to my attention that Bonneville <em>Billing</em> & Collections , XXXX. states that I owe the principle remaining balance of {$12000.00}. It also states that upon discovery from service of the summons Bonneville <em>Billing</em> & Collections , XXXX. was assigned the account from XXXX XXXX XXXX XXXX on XXXX21."],"company":["Bonneville <em>Billing</em> and Collections"]},"sort":[11.164603,"6577795"]},{"_index":"complaint-public-v1","_id":"6476604","_score":11.164603,"_source":{"product":"Checking or savings account","complaint_what_happened":"I had a Business Checking account with XXXX, who on XX/XX/2022 suddenly terminated my account. I immediately reached out to customer support, and was notified by XXXX on XX/XX/XXXX that they had discontinued their Credit Builder service. As such, they would return my funds ( {$120.00} ) within XXXX weeks. \n\nOn XX/XX/XXXX I reached out again, having not received my funds and being unable to withdraw them manually. XXXX assured me my funds would be transferred within 57 business days to my linked checking account. \n\nAs of XX/XX/XXXX, it is now 2 weeks since that last contact and more than a month since the first, my funds are still frozen, I am unable to withdraw them manually, and my Debit Card has also been canceled. I am locked out of my account, unable to access my money, and being lied to repeatedly.","date_sent_to_company":"2023-01-23T18:20:02.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"80503","tags":null,"has_narrative":true,"complaint_id":"6476604","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BILL.COM, LLC","date_received":"2023-01-23T18:01:45.000Z","state":"CO","company_public_response":null,"sub_issue":"Deposits and withdrawals"},"highlight":{"company":["<em>BILL</em>.COM, LLC"]},"sort":[11.164603,"6476604"]},{"_index":"complaint-public-v1","_id":"6476589","_score":11.164603,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I had a tenant who applied for XXXX XXXX XXXX  to avoid being evicted. After a long battle the XXXXXXXX XXXX XXXX approved his application. The XXXX  XXXX XXXX utilizes XXXX to send payments. I had provided all documents and passed verifications with the XXXXXXXX XXXX XXXX, hence why they issued the payment. I got an email from XXXX saying I had been paid and to enter my personal information. I did that and the payment processed. It was for a later date then i thought so I was on chat with support which took forever. I was kind of playing around seeing what XXXX was about. Not doing any transactions. I added my other bank. I was getting very misleading information from the chat support and it wasnt making sense, They werent answering my questions and at one point XXXX XXXX just refused to respond. I lost my trust in this company I went and removed my bank, I asked for my personal information to be removed after the payment was made. No response. I get an email from their Risk Operations via email XXXX asking for personal information to be sent. It was information on the account that I had already disconnected from their platform and made no transaction with. I repeatedly asked why, that account isnt on XXXX. It violates Banking Privacy Laws. I was not comfortable providing information to this company. I had no choice but to make an account to get the payment so that a family would not be on the streets. They blocked the already verified payment and used that as leverage to force me to give them information on an account they had to legal right to ask about. It was say no and my tenant was evicted or comply and they send the payment. I did comply and they released the payment. I asked for names, department contacts, they would not answer any question that would give me an opportunity to inquire about their practices. I feel my right have been violated, and banking privacy laws were violated","date_sent_to_company":"2023-01-23T18:38:18.000Z","issue":"Confusing or missing disclosures","sub_product":"Mobile or digital wallet","zip_code":"80210","tags":"Older American","has_narrative":true,"complaint_id":"6476589","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BILL.COM, LLC","date_received":"2023-01-23T18:07:38.000Z","state":"CO","company_public_response":null,"sub_issue":null},"highlight":{"company":["<em>BILL</em>.COM, LLC"]},"sort":[11.164603,"6476589"]},{"_index":"complaint-public-v1","_id":"6476535","_score":11.164603,"_source":{"product":"Debt collection","complaint_what_happened":"Bonneville Collections is a scam company. They are located in XXXX XXXX, UT. See attachments. I do not owe this debt. Ive contacted this company several times and have explained that this debt is the result of stolen identity. XXXX XXXX XXXX takes a persons information over the phone to start a new utility service. The person isnt asked to come into their office to provide proof of identity or information to initiate utilities. This debt does not belong to me. Bonneville Collections and XXXX XXXX XXXX XXXX have destroyed my name and credibility. Theyve gone so far as to place this fraudulent debt on my credit report. Ive already had a pay a fraudulent debt with XXXX XXXX XXXX because someone initiated utilities with them too. XXXX XXXX does not have the customer come into their location to make sure the identity of the person requesting services matches state/government issued ID. These actions, by XXXX XXXX, XXXX XXXX XXXX and Bonneville Collections have caused XXXX, XXXX and tremendous XXXX  resulting in XXXX. I have contacted XXXX XXXX of XXXX. I will be looking for other agencies to contact about what has been allowed to happen to me.","date_sent_to_company":"2023-01-23T19:53:49.000Z","issue":"Attempts to collect debt not owed","sub_product":"Other debt","zip_code":"387XX","tags":null,"has_narrative":true,"complaint_id":"6476535","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Bonneville Billing and Collections","date_received":"2023-01-23T19:27:59.000Z","state":"MS","company_public_response":null,"sub_issue":"Debt was result of identity theft"},"highlight":{"company":["Bonneville <em>Billing</em> and Collections"]},"sort":[11.164603,"6476535"]},{"_index":"complaint-public-v1","_id":"6094656","_score":11.164603,"_source":{"product":"Debt collection","complaint_what_happened":"My complaint is with Bonneville Collections Agency Inc at XXXX XXXX XXXX XXXX. XXXX XXXX. XXXX, ID XXXX. On two occasions this year, on being today XX/XX/XXXX @ approximately XXXX pm XXXX, I was threatened with legal action for refusing to give my employment information when I called to make a payment on the accounts the agency holds with my name on them. The representative who threatened me went by the name of XXXX, whom stated, \" If you do not give us your employment information we will not set up arrangements with you and we will give the accounts to our attorneys who will take legal action. '' I made the payment with XXXX over the phone using my XXXX XXXX Card and ended the call. I called back and escalated to a supervisor who told me his name was XXXX, and he apologized for his employees conduct.","date_sent_to_company":"2022-10-17T21:12:54.000Z","issue":"Took or threatened to take negative or legal action","sub_product":"Medical debt","zip_code":"98444","tags":null,"has_narrative":true,"complaint_id":"6094656","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Bonneville Billing and Collections","date_received":"2022-10-17T20:57:29.000Z","state":"WA","company_public_response":null,"sub_issue":"Threatened to sue you for very old debt"},"highlight":{"company":["Bonneville <em>Billing</em> and Collections"]},"sort":[11.164603,"6094656"]},{"_index":"complaint-public-v1","_id":"6052458","_score":11.164603,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"We use bill.com to process International Vendor payments. \n\nBill.com changed the payment currency for a number of our foreign vendors from USD to XXXX without our consent or permission. \n\nThe result is a number of our vendors were paid less than expected for their monthly contractual payments. \n\nBill.com did not reach out to us to seek our permission- we were told these changes were part of a 'product update ' In addition, bill.com has been offering deceptive financial offerings to our vendors ( 2000 plus ) to choose their local currency for payment. The exchange rates are not disclosed to us or our vendors and these rates are far less than those offered by local banks/financial institutions. The end result is our vendors are paid less than expected and as an organization- ( out of goodwill ), we make up the difference. \n\nWe have repeatedly requested bill.com to stop these deceptive marketing/financial practices but they have ignored our requests. \n\nThank you in advance and please reach out to me if you have any questions or need any additional information - Best, XXXX XXXX XXXX XXXX XXXX","date_sent_to_company":"2022-10-20T16:44:08.000Z","issue":"Fraud or scam","sub_product":"Foreign currency exchange","zip_code":"94025","tags":null,"has_narrative":true,"complaint_id":"6052458","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"BILL.COM, LLC","date_received":"2022-10-05T18:12:07.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["We use <em>bill</em>.com to process International Vendor payments. \n\n<em>Bill</em>.com changed the payment currency for a number of our foreign vendors from USD to XXXX without our consent or permission. \n\nThe result is a number of our vendors were paid less than expected for their monthly contractual payments."],"company":["<em>BILL</em>.COM, LLC"]},"sort":[11.164603,"6052458"]},{"_index":"complaint-public-v1","_id":"5622124","_score":11.164603,"_source":{"product":"Debt collection","complaint_what_happened":"on XXXX i sent bonneville collections a debt validation letter in regards to an alleged debt owed by me, as of XXXX i have recieved no response or validation of alleged debt","date_sent_to_company":"2022-06-01T07:33:09.000Z","issue":"Written notification about debt","sub_product":"I do not know","zip_code":"836XX","tags":null,"has_narrative":true,"complaint_id":"5622124","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Bonneville Billing and Collections","date_received":"2022-06-01T07:27:13.000Z","state":"ID","company_public_response":null,"sub_issue":"Didn't receive enough information to verify debt"},"highlight":{"company":["Bonneville <em>Billing</em> and Collections"]},"sort":[11.164603,"5622124"]},{"_index":"complaint-public-v1","_id":"5619200","_score":11.164603,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I started an account with Bill.com XX/XX/ 2022 because you can receive and send instant payments in all types as of XX/XX//2022 Bill.com is hold {$9800.00} of my deposited funds and will not give me reason. Also there wasnt nothing instant because here we are 5 days later with no payment..and I am expecting other deposits totaling over {$20000.00} usd. They should not be able to hold without explanation","date_sent_to_company":"2022-05-31T22:04:18.000Z","issue":"Unauthorized transactions or other transaction problem","sub_product":"Mobile or digital wallet","zip_code":"165XX","tags":null,"has_narrative":true,"complaint_id":"5619200","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BILL.COM, LLC","date_received":"2022-05-31T21:53:32.000Z","state":"PA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I started an account with <em>Bill</em>.com XX/XX/ 2022 because you can receive and send instant payments in all types as of XX/XX//2022 <em>Bill</em>.com is hold {$9800.00} of my deposited funds and will not give me reason. Also there wasnt nothing instant because here we are 5 days later with no payment..and I am expecting other deposits totaling over {$20000.00} usd. They should not be able to hold without explanation"],"company":["<em>BILL</em>.COM, LLC"]},"sort":[11.164603,"5619200"]},{"_index":"complaint-public-v1","_id":"5213439","_score":11.164603,"_source":{"product":"Debt collection","complaint_what_happened":"There is a pending lawsuit against me for a debt owed to a XXXX credit union. Bonneville purchased the debt from the XXXX XXXX  and filed a lawsuit to force me to pay. \n\nThey have included Court and Attorney costs that I did not know I have to pay and forcing me to consider bankruptcy. \n\nXXXX XXXX XXXX had me sign paperwork without explaining to me verbally that I will pay for attorney fees if I default","date_sent_to_company":"2022-02-11T17:50:57.000Z","issue":"Attempts to collect debt not owed","sub_product":"Other debt","zip_code":"84047","tags":null,"has_narrative":true,"complaint_id":"5213439","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Bonneville Billing and Collections","date_received":"2022-02-11T17:41:29.000Z","state":"UT","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"company":["Bonneville <em>Billing</em> and Collections"]},"sort":[11.164603,"5213439"]},{"_index":"complaint-public-v1","_id":"4740861","_score":11.164603,"_source":{"product":"Debt collection","complaint_what_happened":"XX/XX/XXXX I sent a certified letter XXXX to Bonneville. They never responded to multiple requests for verification of the alleged debt. I have not resided in Oregon in over 8 years. on XX/XX/XXXX I sent a second follow up letter demanding that the inaccurate unverifiable account be removed from my credit. no response yet Bonneville continues to maintain this disputed account on my credit report. I contacted XXXX XXXX XXXX to inquire about such debt and was informed they were unable to locate any account in my name. Only one with my mother 's name with her former address from back in XXXX. I do not owe any such debt and have been continually ignored. this account should not be on my credit report as it violates Federal laws and no proof exists.","date_sent_to_company":"2021-09-21T20:39:59.000Z","issue":"Took or threatened to take negative or legal action","sub_product":"Other debt","zip_code":"920XX","tags":null,"has_narrative":true,"complaint_id":"4740861","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Bonneville Billing and Collections","date_received":"2021-09-21T20:18:04.000Z","state":"CA","company_public_response":null,"sub_issue":"Threatened or suggested your credit would be damaged"},"highlight":{"company":["Bonneville <em>Billing</em> and Collections"]},"sort":[11.164603,"4740861"]},{"_index":"complaint-public-v1","_id":"4579824","_score":11.164603,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Just this month, Bill.com, a platform that processes accounts payable items, started sending misleading marketing emails to our vendors suggesting, incorrectly, that the vendors needed to create a Bill.com account in order to be paid. Not only is this incorrect, these communications violate Bill.com 's Terms of Service and Privacy Notice. Bill.com collects a \" Payment Notice Email, '' and the Bill.com user interface claims that they will contact the vendor with a notice that payment is on the way. The offending emails that they send, however, incorrectly suggest that the vendor needs to \" Choose where to receive '' the payment, and the email then provides a link for the vendor to create a Bill.com account. Although the email states in smaller text that the vendor will be paid regardless, this has caused confusion for several of our vendors. \n\nIt took a week of me contacting Bill.com through their customer service portal to finally speak to a customer service representative about this. Even then, she could offer no way to opt out of these communications, nor could she point to a provision of the Terms of Service or Privacy Notice that allow this type of communication.","date_sent_to_company":"2021-07-28T05:55:15.000Z","issue":"Other service problem","sub_product":"Domestic (US) money transfer","zip_code":"337XX","tags":null,"has_narrative":true,"complaint_id":"4579824","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BILL.COM, LLC","date_received":"2021-07-28T01:40:49.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Just this month, <em>Bill</em>.com, a platform that processes accounts payable items, started sending misleading marketing emails to our vendors suggesting, incorrectly, that the vendors needed to create a <em>Bill</em>.com account in order to be paid. Not only is this incorrect, these communications violate <em>Bill</em>.com 's Terms of Service and Privacy Notice."],"company":["<em>BILL</em>.COM, LLC"]},"sort":[11.164603,"4579824"]},{"_index":"complaint-public-v1","_id":"4464049","_score":11.164603,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Bonneville Collections is reporting a debt on my credit file that I do not owe. I took a look at my credit recently and noticed this debt, I immediatley called and settled this debt with them. Once I had settled it I had requested this debt be removed and I was told to put in a written request which I did but I never heard back. I am aware that Bonneville can report to the bureaus as they deem necessary and I ask they remove this debt. This has been settled and paid and now ask they remove this. If not removed, I will have no alternative than to exercise whatever rights and remedies I have under the law to enforce the removal of this debt, not limited to legal proceeding against Bonneville.","date_sent_to_company":"2021-06-15T22:34:09.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"4464049","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Bonneville Billing and Collections","date_received":"2021-06-15T22:28:46.000Z","state":"UT","company_public_response":null,"sub_issue":"Account status incorrect"},"highlight":{"company":["Bonneville <em>Billing</em> and Collections"]},"sort":[11.164603,"4464049"]},{"_index":"complaint-public-v1","_id":"4444429","_score":11.164603,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Bonneville Collections and XXXX XXXX XXXX XXXX are double reporting a debt. I recently took a look at my credit and noticed that Bonneville and XXXX  XXXX are double reporting a repo. This is a violation under the FCRA and the FDCPA. I ask that this be resolved immediatley as they are severely affecting my scores unfairly. I am aware that both Bonneville and the XXXX XXXX report to the bureaus as they deem necessary so I need this to be fixed immediatley.","date_sent_to_company":"2021-06-09T17:11:56.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"84118","tags":null,"has_narrative":true,"complaint_id":"4444429","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Bonneville Billing and Collections","date_received":"2021-06-09T17:00:16.000Z","state":"UT","company_public_response":null,"sub_issue":"Account status incorrect"},"highlight":{"company":["Bonneville <em>Billing</em> and 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