{"took":124,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":16228,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"4157661","_score":13.840404,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"Comenity bank-financed my dental financial account. I recently learned that they took {$200.00} off my credit limit and took away the nearly {$600.00} of available credit that I had. My account is current their excuse was that it was due to my other credit accounts being past due. But I have recently made payments on these accounts but they haven't been updated yet. My bank closed my checking account on XX/XX/2020. This is why I was behind in making these payments. I am being punished by Comenity by losing my credit limit and even though my account is current with them they are still punishing me by taking {$200.00} from my credit & taking away the nearly {$600.00} of available credit I had leaving me with only {$5.00} There is always some mental strain being put on me through no fault of my own. And I get punished for it. This virus pandemic has caused a lot of financial problems. But to punish someone by taking away their credit because of a virus pandemic & raising their payment all through my account is current with them is not fair.","date_sent_to_company":"2021-02-22T20:47:48.000Z","issue":"Trouble using your card","sub_product":"General-purpose credit card or charge card","zip_code":"36869","tags":null,"has_narrative":true,"complaint_id":"4157661","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Bread Financial Holdings, Inc.","date_received":"2021-02-22T20:38:53.000Z","state":"AL","company_public_response":null,"sub_issue":"Credit card company won't increase or decrease your credit limit"},"highlight":{"complaint_what_happened":["Comenity <em>bank-financed</em> my dental financial account. I recently learned that they took {$200.00} off my credit limit and took away the nearly {$600.00} of available credit that I had. My account is current their excuse was that it was due to my other credit accounts being past due. But I have recently made payments on these accounts but they haven't been updated yet. My <em>bank</em> closed my checking account on XX/XX/2020. This is why I was behind in making these payments."]},"sort":[13.840404,"4157661"]},{"_index":"complaint-public-v1","_id":"2335160","_score":8.72357,"_source":{"product":"Payday loan","complaint_what_happened":"Yesterday morning XX/XX/2017 I received a harrassing call from a lady stating she was calling on a debt for Check into cash. She advised me I owed XXXX and wanted to know how I was going to take care of this debt. I advised that at this time I had No way of being able to make any type of payment on this account because I had been fired from my job while XXXX. She said that I needed to do something because they were going to take legal action against me. She then said what about your XXXX you own XXXX XXXX XXXX. I told her I had n't had that business for years. She then said I needed to call my father to get the money from him and that he also has a business called XXXX. I told her my father is in his XXXX 's and that he owns the home I live in and has been letting me go without paying rent because of my situation and that I would not call him to get the money to cover my debt. She mentioned him at least 3 times in the conversaton to cal and get the money from him. I was very upset at this time and told her again I would not contact him and again I had no money. Advised I could n't even pull my vehicle out of the garage becauseI had No gas.She said well I have no other alternative. I will let them no so they can proceed with the legal action. About 10 minutes after hanging up with her my Step mom called and said this lady had called them advising there was a claim against me and that they needed to help me with it. She brought upMy dads business to her as well and my step mother said he is retired and only keeps the license up for his self. The lady said she could n't disclose the full details of the amount needed on the claim but told my step mom to call me and give her permission to find out the claim details. My father is not in good health and this was very upsetting to both of them as well as it was upsetting to me. Neither of them were on my listed contacts an they should not have been notified and harrassed. I am in a hard situation right now because of my job letting me go and waiting on unemployment if approved. The phone numbers this lady called from was XXXX and gave my step mom this number to call her back on XXXX ext XXXX I called te lady back on the XXXX number and advised her she had upset my father and she had not better ever call them again. I also advised I was turning her in and she said to turn her into who ever I wanted she did nothing wrong. Bank was XXXX","date_sent_to_company":"2017-02-08T17:14:27.000Z","issue":"Can't stop charges to bank account","sub_product":null,"zip_code":"84065","tags":null,"has_narrative":true,"complaint_id":"2335160","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CHECK INTO CASH INC.","date_received":"2017-02-08T17:14:27.000Z","state":"UT","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["<em>Bank</em> was XXXX"],"issue":["Can't stop charges to <em>bank</em> account"]},"sort":[8.72357,"2335160"]},{"_index":"complaint-public-v1","_id":"2323029","_score":8.72357,"_source":{"product":"Consumer Loan","complaint_what_happened":"I got a loan with One Main XXXX XXXX. for I think $ XXXX ( Ca n't find statement for initial letter. I have fallen on hard times and called them XXXX/XXXX/XXXX because I noticed that as of my statement on XXXX/XXXX/XXXX I still have a balance of {$1900.00} left. This is ridiculous after all this time. I called the company and explained I could n't pay the loan anymore and to come get my car. The company waited a couple of weeks then called me back and told me the would not come get the car and I stilled owed the balance. This does not seem fair. I am on XXXX and I feel that I am being taken advantage of. They call my phone at least 5 times a day and will not just come get the car","date_sent_to_company":"2017-02-06T22:01:13.000Z","issue":"Can't stop charges to bank account","sub_product":"Title loan","zip_code":"760XX","tags":null,"has_narrative":true,"complaint_id":"2323029","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ONEMAIN FINANCIAL HOLDINGS, LLC.","date_received":"2017-02-02T00:07:30.000Z","state":"TX","company_public_response":null,"sub_issue":null},"highlight":{"issue":["Can't stop charges to <em>bank</em> account"]},"sort":[8.72357,"2323029"]},{"_index":"complaint-public-v1","_id":"2317770","_score":8.72357,"_source":{"product":"Payday loan","complaint_what_happened":"My payday loan company 's name is Lendgreen. Not sure where they are located. I took out a pay day loan that I still have yet to pay back as I am completely broke and am now looking for a 2nd job. They call me 3 times a day so I would like to file a complaint for harassment. The screenshot attached is an example of 2 days worth.","date_sent_to_company":"2017-02-02T18:59:54.000Z","issue":"Can't stop charges to bank account","sub_product":null,"zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"2317770","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"LDF Holdings, LLC","date_received":"2017-01-30T21:38:05.000Z","state":"OR","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":null},"highlight":{"issue":["Can't stop charges to <em>bank</em> account"]},"sort":[8.72357,"2317770"]},{"_index":"complaint-public-v1","_id":"2316112","_score":8.72357,"_source":{"product":"Payday loan","complaint_what_happened":"On XXXX/XXXX/17, I received an email notification from Big Picture Loans reminding me of a loan payment due on XXXX/XXXX/17. I contacted their Customer Service Number on XXXX/XXXX/17 requesting to delay my loan payment until XXXX/XXXX/17, as my Employer changed my Payroll Schedule from Semi-Monthly to Bi-Weekly, effective XXXX/XXXX/17. When I initially stated this to the Customer Service Representative, before she could give me a response, she insisted she could n't even address this issue until I first request my Social Security Number ( Mind you, I had given the Customer Service Representative my Loan Number, and she stated { As the phone call was recorded } she pulled up my account ; BUT, as part of Big Picture Loans Verification Process, she would need my SSN ). After going back and forth, I reluctantly acquiesced ; and she then tells me she ca n't extend my loan payment date.","date_sent_to_company":"2017-02-07T12:52:19.000Z","issue":"Can't stop charges to bank account","sub_product":null,"zip_code":"60619","tags":null,"has_narrative":true,"complaint_id":"2316112","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Big Picture Loans, LLC","date_received":"2017-01-28T13:33:01.000Z","state":"IL","company_public_response":null,"sub_issue":null},"highlight":{"issue":["Can't stop charges to <em>bank</em> account"]},"sort":[8.72357,"2316112"]},{"_index":"complaint-public-v1","_id":"2266833","_score":8.72357,"_source":{"product":"Payday loan","complaint_what_happened":"I have set up certain days to have my payments pulled from my account and this company has pulled 6 times in the last 5 days and has cost me XXXX dollars in bank fees.","date_sent_to_company":"2016-12-28T18:56:24.000Z","issue":"Can't stop charges to bank account","sub_product":null,"zip_code":"76011","tags":null,"has_narrative":true,"complaint_id":"2266833","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Acceptance Solutions Group, INC","date_received":"2016-12-28T15:08:41.000Z","state":"TX","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I have set up certain days to have my payments pulled from my account and this company has pulled 6 times in the last 5 days and has cost me XXXX dollars in <em>bank</em> fees."],"issue":["Can't stop charges to <em>bank</em> account"]},"sort":[8.72357,"2266833"]},{"_index":"complaint-public-v1","_id":"2240180","_score":8.72357,"_source":{"product":"Payday loan","complaint_what_happened":"XXXX on XXXX, WA XXXX. I took out a payday loan and ran into financial trouble with unexpected medical bills, on top of rent and my car needing new parts. I tried to set up a payment plan with the company. Anything really instead of paying the {$570.00} all at once which would overdraft me and cause me to be unable to eat XXXX drive, or pay for rent. I told them not to charge my bank account because there was no money in there but they have n't seem to have got the message in the past month. I gave my bank a stop payment order but each time the company Checkmate tries to take out the {$570.00} it costs me {$35.00}. I just need them to stop trying to charge my bank until I can get back on my feet again, or until they can work with me in order to come up with a payment plan.","date_sent_to_company":"2016-12-23T19:57:54.000Z","issue":"Can't stop charges to bank account","sub_product":null,"zip_code":"98466","tags":null,"has_narrative":true,"complaint_id":"2240180","timely":"No","company_response":"Closed with monetary relief","submitted_via":"Web","company":"Pacific Rim Alliance Corporation","date_received":"2016-12-07T20:38:01.000Z","state":"WA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I told them not to charge my <em>bank</em> account because there was no money in there but they have n't seem to have got the message in the past month. I gave my <em>bank</em> a stop payment order but each time the company Checkmate tries to take out the {$570.00} it costs me {$35.00}. I just need them to stop trying to charge my <em>bank</em> until I can get back on my feet again, or until they can work with me in order to come up with a payment plan."],"issue":["Can't stop charges to <em>bank</em> account"]},"sort":[8.72357,"2240180"]},{"_index":"complaint-public-v1","_id":"2205248","_score":8.72357,"_source":{"product":"Payday loan","complaint_what_happened":"I had gotten a loan through XXXX XXXX XXXX in Ohio. I had always paid back my loan but this time I had unexpected circumstances occur that left me with a financial hardship. I could n't pay back my loan. I received a letter in the mail stating that XXXX XXXX XXXX would withdrawal a series of remotely created checks to access my bank account with XXXX XXXX XXXX on XX/XX/XXXX. I sent a letter to XXXX XXXX XXXX revoking my authorization to access my account using XXXX and also sent a letter to my bank asking to block XXXX XXXX XXXX from accessing my account. On XX/XX/XXXX, I checked my account and saw that a check for {$500.00} was created by XXXX XXXX XXXX and cleared by my bank. I sent an email to my bank and to XXXX. Its a holiday so I ca n't get ahold of my bank presently. XXXX basically said nothing. I will now have to pay a large collection of overdraft fees as I have several payments pending.","date_sent_to_company":"2016-12-23T13:37:24.000Z","issue":"Can't stop charges to bank account","sub_product":null,"zip_code":"435XX","tags":null,"has_narrative":true,"complaint_id":"2205248","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Advance America, Cash Advance Centers, Inc.","date_received":"2016-11-11T21:22:03.000Z","state":"OH","company_public_response":"Company believes complaint is the result of an isolated error","sub_issue":null},"highlight":{"complaint_what_happened":["I sent an email to my <em>bank</em> and to XXXX. Its a holiday so I ca n't get ahold of my <em>bank</em> presently. XXXX basically said nothing. I will now have to pay a large collection of overdraft fees as I have several payments pending."],"issue":["Can't stop charges to <em>bank</em> account"]},"sort":[8.72357,"2205248"]},{"_index":"complaint-public-v1","_id":"2195718","_score":8.72357,"_source":{"product":"Payday loan","complaint_what_happened":"There are two payday loan lenders who are out of control. Wrecking my bank account ( XXXX XXXX, XXXX XXXX, XXXX XXXX ( phone ) ) ... .The first is CashNetUSA ... \nDear XXXX XXXX, Customer # XXXX This is a reminder about your minimum payment that is coming due for your Line of Credit # XXXX with CashNetUSA. \n\nOn XXXX, a payment of {$250.00} is due. \n\nThey put my bank account in a - {$140.00} even after I told them not to debit it which they agreed -- -- then told me they could not stop their computers from yanking money out my account. Their interest rate is 399 %. They refuse to work with XXXX for a loan consolidation. \n\nThe next lender is XXXX, my account is # XXXX. They just take money in lumps of {$590.00} over a fourth of my paycheck. This leaves me in the negative account zone by the middle of the month. Their number is XXXX XXXX XXXX. \n\nPlease help this man drowning in debt. \n\nXXXX XXXX XXXX XXXX","date_sent_to_company":"2016-11-04T18:09:31.000Z","issue":"Can't stop charges to bank account","sub_product":null,"zip_code":"77072","tags":null,"has_narrative":true,"complaint_id":"2195718","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ENOVA INTERNATIONAL, INC.","date_received":"2016-11-04T18:09:30.000Z","state":"TX","company_public_response":"Company disputes the facts presented in the complaint","sub_issue":null},"highlight":{"complaint_what_happened":["Wrecking my <em>bank</em> account ( XXXX XXXX, XXXX XXXX, XXXX XXXX ( phone ) ) ... .The first is CashNetUSA ... \nDear XXXX XXXX, Customer # XXXX This is a reminder about your minimum payment that is coming due for your Line of Credit # XXXX with CashNetUSA. \n\nOn XXXX, a payment of {$250.00} is due. \n\nThey put my <em>bank</em> account in a - {$140.00} even after I told them not to debit it which they agreed -- -- then told me they could not stop their computers from yanking money out my account."],"issue":["Can't stop charges to <em>bank</em> account"]},"sort":[8.72357,"2195718"]},{"_index":"complaint-public-v1","_id":"2194701","_score":8.72357,"_source":{"product":"Payday loan","complaint_what_happened":"I defaulted on my loan and they tried cashing the check for the full amount after I had already paid part of my balance down and my bank will not cash it if the money is not there. I get hit with non sufficient funds fees every time losing XXXX dollars everytime. Making it harder for me to repay them back. I have XXXX loans out one at XXXX and one at Advance America. I will never be able to pay them back if I continue to lose money for NSF fees on top of the ridiculous fee for taking the loans in the first place to repay back.","date_sent_to_company":"2016-11-04T17:33:16.000Z","issue":"Can't stop charges to bank account","sub_product":null,"zip_code":"48198","tags":null,"has_narrative":true,"complaint_id":"2194701","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Advance America, Cash Advance Centers, Inc.","date_received":"2016-11-04T17:33:15.000Z","state":"MI","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":null},"highlight":{"complaint_what_happened":["I defaulted on my loan and they tried cashing the check for the full amount after I had already paid part of my balance down and my <em>bank</em> will not cash it if the money is not there. I get hit with non sufficient funds fees every time losing XXXX dollars everytime. Making it harder for me to repay them back. I have XXXX loans out one at XXXX and one at Advance America."],"issue":["Can't stop charges to <em>bank</em> account"]},"sort":[8.72357,"2194701"]},{"_index":"complaint-public-v1","_id":"2156155","_score":8.72357,"_source":{"product":"Payday loan","complaint_what_happened":"I took out payday loans when my husband was n't working ( a 15 month period ) so that we would not have to pay car payments, housing, or utilities late. Since then the interest has eaten us alive where we ca n't pay them off. We 've had to pay them off and renew multiple times and now I have found out they are n't even licensed in Oklahoma. They withdraw the funds from XXXX and I am having to close my account. I was told to file a complaint since they are n't licensed to do business in Oklahoma. Please advise. Thank you.","date_sent_to_company":"2016-10-11T16:30:07.000Z","issue":"Can't stop charges to bank account","sub_product":null,"zip_code":"73159","tags":null,"has_narrative":true,"complaint_id":"2156155","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Green Trust Cash, LLC","date_received":"2016-10-11T16:30:06.000Z","state":"OK","company_public_response":null,"sub_issue":null},"highlight":{"issue":["Can't stop charges to <em>bank</em> account"]},"sort":[8.72357,"2156155"]},{"_index":"complaint-public-v1","_id":"2154913","_score":8.72357,"_source":{"product":"Payday loan","complaint_what_happened":"I took out payday loans when my husband was n't working ( a 15 month period ) so that we would not have to pay car payments, housing, or utilities late. Since then the interest has eaten us alive where we ca n't pay them off, I had to take out a new loan for food and gas, but now I have found out they are n't even licensed in Oklahoma and are charging higher interest than allowed. They withdraw the funds from XXXX and I am having to close my account. I was told to file a complaint since they are n't licensed to do business in Oklahoma. Please advise. Thank you.","date_sent_to_company":"2016-11-30T17:09:57.000Z","issue":"Can't stop charges to bank account","sub_product":null,"zip_code":"73159","tags":null,"has_narrative":true,"complaint_id":"2154913","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"LDF Holdings, LLC","date_received":"2016-10-11T16:46:06.000Z","state":"OK","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":null},"highlight":{"issue":["Can't stop charges to <em>bank</em> account"]},"sort":[8.72357,"2154913"]},{"_index":"complaint-public-v1","_id":"2147153","_score":8.72357,"_source":{"product":"Payday loan","complaint_what_happened":"XXXX, CA. I was contact on my phone with a basic threat about a payday loan stating that I had been officially notified. This call was from a woman, not XXXX XXXX. I then call the number to XXXX ( That is what he said the name of company was ) and spoke to a man named XXXX XXXX. His phone number is XXXX. He told me I owed a payday loan and said the amount owed is {$510.00}. He gave me a case number. On XX/XX/2016 they debited my account for {$85.00}. On XX/XX/2016 they tried to debit another {$85.00}. I then received a call from XXXX XXXX stating the charge was refused by my bank. He told me to call my bank to see what the problem was. When I contacted the bank they stated they do not debt any thing over {$50.00} to the state of New York because of all of the fraudulent things coming from there. When I returned XXXX XXXX call and told him what my bank stated he ten said \" Well we will take out {$45.00} today XX/XX/2016 and {$40.00} on XX/XX/2016 ''. This makes 2 payments of {$85.00} that they have received. This leaves 4 more payments of XXXX which they will break down in 2 payments each. The thing that raised a red flag with me is that XXXX XXXX is in XXXX but their payment department is in XXXX. The fact that XXXX XXXX actually answers his own phone and does not go through a secretary, with this suppose to be a Law firm seems rather fishy to me. Please help me resolve this. Thank you. XX/XX/2016","date_sent_to_company":"2016-10-05T20:17:18.000Z","issue":"Can't stop charges to bank account","sub_product":null,"zip_code":"932XX","tags":"Servicemember","has_narrative":true,"complaint_id":"2147153","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CNG FINANCIAL CORPORATION","date_received":"2016-10-05T20:17:18.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I then received a call from XXXX XXXX stating the charge was refused by my <em>bank</em>. He told me to call my <em>bank</em> to see what the problem was. When I contacted the <em>bank</em> they stated they do not debt any thing over {$50.00} to the state of New York because of all of the fraudulent things coming from there. When I returned XXXX XXXX call and told him what my <em>bank</em> stated he ten said \" Well we will take out {$45.00} today XX/XX/2016 and {$40.00} on XX/XX/2016 ''."],"issue":["Can't stop charges to <em>bank</em> account"]},"sort":[8.72357,"2147153"]},{"_index":"complaint-public-v1","_id":"2135601","_score":8.72357,"_source":{"product":"Payday loan","complaint_what_happened":"I issued a stop payment on a check after checksmart refused to work with me after i lost my job. they have been calling me up to 9 times a day demanding payment in full, or that i ask a relative. They have refused my offer to set up a payment plan and have threatened to go into my bank unauthorized and deduct the funds illegally. I told them that i didnt have the money, but i wanted to get the debt paid on an installment loan plan, the refused and they will not quite calling. ive lost my job and have kids to take care of.","date_sent_to_company":"2016-09-28T15:19:53.000Z","issue":"Can't stop charges to bank account","sub_product":null,"zip_code":"46237","tags":null,"has_narrative":true,"complaint_id":"2135601","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"COMMUNITY CHOICE FINANCIAL, INC.","date_received":"2016-09-28T15:19:53.000Z","state":"IN","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["They have refused my offer to set up a payment plan and have threatened to go into my <em>bank</em> unauthorized and deduct the funds illegally. I told them that i didnt have the money, but i wanted to get the debt paid on an installment loan plan, the refused and they will not quite calling. ive lost my job and have kids to take care of."],"issue":["Can't stop charges to <em>bank</em> account"]},"sort":[8.72357,"2135601"]},{"_index":"complaint-public-v1","_id":"2130562","_score":8.72357,"_source":{"product":"Payday loan","complaint_what_happened":"Wells Fargo Bank of California charged my checking account {$500.00} without my knowledge or authorization. At the time Wells Fargo called their payday loans a \" direct deposit advance '' which they know longer have that program due to consumer complaints. My checking account was put into overdrawn status, with overdraft fees instituted monthly, {$35.00} each month until they closed my account without my knowledge or authorization. Now that \" direct deposit advance '' is more than double the original {$500.00}. I can not open another bank account, and have a strike on my credit reports. I can not get Wells Fargo to rectify the situation. I banked with them for almost ten years before this with no overdrafts. The first payday loan occurred in XXXX with renewals up until XXXX. Numerous checking and savings accounts were also opened without my permission.","date_sent_to_company":"2016-09-28T15:03:36.000Z","issue":"Can't stop charges to bank account","sub_product":null,"zip_code":"95821","tags":null,"has_narrative":true,"complaint_id":"2130562","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2016-09-25T22:23:40.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I can not open another <em>bank</em> account, and have a strike on my credit reports. I can not get Wells Fargo to rectify the situation. I <em>banked</em> with them for almost ten years before this with no overdrafts. The first payday loan occurred in XXXX with renewals up until XXXX. Numerous checking and savings accounts were also opened without my permission."],"issue":["Can't stop charges to <em>bank</em> account"]},"sort":[8.72357,"2130562"]},{"_index":"complaint-public-v1","_id":"2113351","_score":8.72357,"_source":{"product":"Payday loan","complaint_what_happened":"1 - I am being asked to pay XXXX a month that goes to XXXX of the principle for XXXX loan. I was not informed that XXXX was a fee each payout and that XXXX was interest each payment. I requested a freeze on my account and that I would make regular reasonable payments. To date no action was taken. \n2 - 10 days ago, following AdvancedFinancial Instructions, I revoked authorization from my checking account on XX/XX/2016. Today payment was withdrawn. ( Now I am a risk of not being able to pay my mortgage ). My bank is XXXX XXXX XXXX i am in Tennessee. What else can I do? I want to make manageable payments for a loan that was taken out during a tough time. I do n't want to declare bankruptcy and do not wish to close my bank account but am at a loss.","date_sent_to_company":"2016-11-04T13:18:04.000Z","issue":"Can't stop charges to bank account","sub_product":null,"zip_code":"37027","tags":null,"has_narrative":true,"complaint_id":"2113351","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Harpeth Financial Services, LLC","date_received":"2016-09-15T10:37:06.000Z","state":"TN","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":null},"highlight":{"complaint_what_happened":["My <em>bank</em> is XXXX XXXX XXXX i am in Tennessee. What else can I do? I want to make manageable payments for a loan that was taken out during a tough time. I do n't want to declare bankruptcy and do not wish to close my <em>bank</em> account but am at a loss."],"issue":["Can't stop charges to <em>bank</em> account"]},"sort":[8.72357,"2113351"]},{"_index":"complaint-public-v1","_id":"2079637","_score":8.72357,"_source":{"product":"Payday loan","complaint_what_happened":"On XXXX/XXXX/2016, I contacted the payday Lender Big Picture Loans , LLC. I explained I either needed an extension on the pay date or change the payment type ( due to low or no funds in the acct listed on loan. ) The representative stated they could not change the date or payment type because that 's how its listed in the contract. I explained that the payment will be returned because my pay day dates changed. I notified my bank on the following days XX/XX/XXXX-XX/XX/2016 and spoke to several representatives from the bank regarding this payment and that I did n't want it processed due to no or low funds. The bank is also aware that I do not have overdraft protection and declined this service. This payment was processed and paid by my bank and now I owe and am overdrawn on my bank account with overdraft charges and fees. I spoke to a bank representative on XXXX/XXXX/2016 who stated that the payment was put through because it was an auto withdrawal, even though I told them not to put the payment through. \n\nI also just found out that Big Picture Loans is not authorized or licensed to operate or provide loans out of the state of XXXX, where they are located. \n\nPayday Lender is Big Picture Loans , LLC. \nXXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX Bank : XXXX XXXX, XXXX","date_sent_to_company":"2016-08-25T15:57:00.000Z","issue":"Can't stop charges to bank account","sub_product":null,"zip_code":"932XX","tags":null,"has_narrative":true,"complaint_id":"2079637","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Big Picture Loans, LLC","date_received":"2016-08-24T20:07:52.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I notified my <em>bank</em> on the following days XX/XX/XXXX-XX/XX/2016 and spoke to several representatives from the <em>bank</em> regarding this payment and that I did n't want it processed due to no or low funds. The <em>bank</em> is also aware that I do not have overdraft protection and declined this service. This payment was processed and paid by my <em>bank</em> and now I owe and am overdrawn on my <em>bank</em> account with overdraft charges and fees."],"issue":["Can't stop charges to <em>bank</em> account"]},"sort":[8.72357,"2079637"]},{"_index":"complaint-public-v1","_id":"2062731","_score":8.72357,"_source":{"product":"Payday loan","complaint_what_happened":"I was in a accident and fell behind on my finances due to doctors bills and extra travel I then joined a debt consolidation company to help lower payments and get paid off the payments will start XXXX XXXX and these people keep trying to charge my checking acct causing overdraft charges to increase debt.","date_sent_to_company":"2016-08-15T10:50:15.000Z","issue":"Can't stop charges to bank account","sub_product":null,"zip_code":"377XX","tags":null,"has_narrative":true,"complaint_id":"2062731","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CURO Intermediate Holdings","date_received":"2016-08-15T10:50:15.000Z","state":"TN","company_public_response":null,"sub_issue":null},"highlight":{"issue":["Can't stop charges to <em>bank</em> account"]},"sort":[8.72357,"2062731"]},{"_index":"complaint-public-v1","_id":"1981132","_score":8.72357,"_source":{"product":"Payday loan","complaint_what_happened":"Someone continuously calls my home and family members about a bogus payday loan. They are threatening me with sapena and legal threats. In XX/XX/XXXX or XX/XX/XXXX I did take out a payday loan but I do n't remember the name of the payday loan that I used. The people who called me lead me to believe that they were representing the payday loan that I supposedly used. I asked them to send me documentation stating in writing that I owe them money. They said they would send me an email pertaining to the outstanding payday loan.Due to the scare tactic of them threatening to come to my job and constantly calling my family and me numerous times. I set up a payment arrangement. As I was giving them my information they said they can only take credit cards or debit card prepayments. And so I agreed but once I got off the phone with these scammers I looked up their company name that they gave to me over the phone and the internet revealed that the company is not to be trusted. They are scammers. I have 4 prepayments set up starting on XX/XX/XXXX. I am unable to cancel the payment arrangements and /or prevent them from using my debit card or personal information.","date_sent_to_company":"2016-07-11T22:55:06.000Z","issue":"Can't stop charges to bank account","sub_product":null,"zip_code":"21207","tags":null,"has_narrative":true,"complaint_id":"1981132","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Bizcorp, LLC","date_received":"2016-06-22T16:16:32.000Z","state":"MD","company_public_response":"Company believes complaint caused principally by actions of third party outside the control or direction of the company","sub_issue":null},"highlight":{"issue":["Can't stop charges to <em>bank</em> account"]},"sort":[8.72357,"1981132"]},{"_index":"complaint-public-v1","_id":"1959351","_score":8.72357,"_source":{"product":"Payday loan","complaint_what_happened":"applied for a payday loan from ACE cash express on XXXX/XXXX/16. did not receive funds as promised on XXXX/XXXX/16 so I called and cancelled. \nwith cust svc rep XXXX at ex XXXX XXXX assured me that loan was cancelled. received funds on XXXX/XXXX/16. Tried to cancel, talked to an extremely rude CSR named XXXX, she claims computers are down so I can not cancel or pay off loan, she then hung up on me during conversation. called back and asked to talk to her supervisor and was hung up on again, Computers will be down all day so I can not pay off loan until XXXX/XXXX/16 if computers are working then. They have been down two days. on XXXX/XXXX/16 it will be past the 72 hr limit to pay off loan without charges. They said charges will occur even though I can not pay loan due to their computer system failure.","date_sent_to_company":"2016-06-08T15:05:14.000Z","issue":"Can't stop charges to bank account","sub_product":null,"zip_code":"76014","tags":null,"has_narrative":true,"complaint_id":"1959351","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Populus Financial Group, Inc. (F/K/A Ace Cash Express)","date_received":"2016-06-08T15:05:13.000Z","state":"TX","company_public_response":null,"sub_issue":null},"highlight":{"issue":["Can't stop charges to <em>bank</em> account"]},"sort":[8.72357,"1959351"]},{"_index":"complaint-public-v1","_id":"1944358","_score":8.72357,"_source":{"product":"Payday loan","complaint_what_happened":"Big Picture Loans / XXXX interest rate is against CA laws also take inrerest only payments then drafted remote chevks after I had filed a stop on ACH withdrawals was and is difficult to stop remote checks XXXX","date_sent_to_company":"2016-05-27T12:12:04.000Z","issue":"Can't stop charges to bank account","sub_product":null,"zip_code":"93535","tags":null,"has_narrative":true,"complaint_id":"1944358","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Big Picture Loans, LLC","date_received":"2016-05-26T13:54:49.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"issue":["Can't stop charges to <em>bank</em> account"]},"sort":[8.72357,"1944358"]},{"_index":"complaint-public-v1","_id":"1893813","_score":8.72357,"_source":{"product":"Payday loan","complaint_what_happened":"I have enrolled in a Debt Management Program and contacted my payday lenders to revoke authorization for ach payments. Advance America responded to my email and agreed to stop the ach. The email included my account number for tracking purposes and the email address associated with the account. On XX/XX/XXXX they went forward and withdrew the entire amount of the loan despite being contacted by me and by the Debt Management company. When I contacted them they said they had no record of a communication between us and they had never received any information from the company I was working with. I told them I had the email communication and they response I got was that they had no evidence of an email and it was too late for me to do anything about it. I spoke with the company I was working with and they indicated that they had emailed and faxed Advance America and spoke with a representative about the account. I had to find another way to obtain {$2000.00} immediately on Friday in order to cover my account and keep it from going negative. It kept me from being able to pay additional bills. They also kept telling me that my state ( Ohio ) does not allow payment plans. That is absolutely incorrect as other lenders have set up payment plans with me.","date_sent_to_company":"2016-04-24T17:53:19.000Z","issue":"Can't stop charges to bank account","sub_product":null,"zip_code":"45040","tags":null,"has_narrative":true,"complaint_id":"1893813","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Advance America, Cash Advance Centers, Inc.","date_received":"2016-04-24T17:53:19.000Z","state":"OH","company_public_response":"Company believes complaint is the result of an isolated error","sub_issue":null},"highlight":{"issue":["Can't stop charges to <em>bank</em> account"]},"sort":[8.72357,"1893813"]},{"_index":"complaint-public-v1","_id":"1882563","_score":8.72357,"_source":{"product":"Payday loan","complaint_what_happened":"Advance America XXXX, Colorado continues to charge my account the wrong amount bi-weekly. I have not authorized the amount. I have called them multiple times regarding this and they choose to avoid it and continues to try and withdraw the money.","date_sent_to_company":"2016-04-15T10:14:12.000Z","issue":"Can't stop charges to bank account","sub_product":null,"zip_code":"80602","tags":null,"has_narrative":true,"complaint_id":"1882563","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Advance America, Cash Advance Centers, Inc.","date_received":"2016-04-15T10:14:12.000Z","state":"CO","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":null},"highlight":{"issue":["Can't stop charges to <em>bank</em> account"]},"sort":[8.72357,"1882563"]},{"_index":"complaint-public-v1","_id":"1877190","_score":8.72357,"_source":{"product":"Payday loan","complaint_what_happened":"I have use Speedy Cash SC before for short term payday loans ( XXXX ) XXXX. The last loan I had with them was in XXXX of XXXX. I had the loan deposited into my XXXX XXXX Account but i paid the loans using my XXXX debit card so it was done automatically on the XXXX of the month. Recently, I logged into my account and noticed I had XXXX debit card payments to Speedy Cash on XXXX/XXXX/XXXX for XXXX and another on XXXX/XXXX/XXXX for XXXX. I called the company and told them I had not taking out a loan in several months so I was not sure why they had those debit payments. I called my back and filed a claim for unauthorized account activity. They said I had to follow a police report and make a copy of my photo ID to recovery funds. I believe someone accessed my information without my consent and used it fraudulently ; I had no prior contact before this time from Speedy Cash in regards to money I owed or new loans as I paid the last loan off in XXXX.","date_sent_to_company":"2016-04-15T11:03:23.000Z","issue":"Can't stop charges to bank account","sub_product":null,"zip_code":"95757","tags":null,"has_narrative":true,"complaint_id":"1877190","timely":"Yes","company_response":"Closed","submitted_via":"Web","company":"CURO Intermediate Holdings","date_received":"2016-04-13T16:37:43.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"issue":["Can't stop charges to <em>bank</em> account"]},"sort":[8.72357,"1877190"]},{"_index":"complaint-public-v1","_id":"1871348","_score":8.72357,"_source":{"product":"Payday loan","complaint_what_happened":"XXXX The pay day loan company keeps charging my account even though I have paid more than the agreed amount and they hang up on me when I try to call them and find out why. They always put me on hold and hang up the call. I have paid {$50.00} over the agreed loan amount.","date_sent_to_company":"2016-04-08T16:00:07.000Z","issue":"Can't stop charges to bank account","sub_product":null,"zip_code":"824XX","tags":"Servicemember","has_narrative":true,"complaint_id":"1871348","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Big Picture Loans, LLC","date_received":"2016-04-08T15:48:49.000Z","state":"WY","company_public_response":null,"sub_issue":null},"highlight":{"issue":["Can't stop charges to <em>bank</em> account"]},"sort":[8.72357,"1871348"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":88662,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":0,"key_as_string":"false","doc_count":72434},{"key":1,"key_as_string":"true","doc_count":16228}]}},"product":{"doc_count":16228,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Bank account or 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