{"took":1688,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":545905,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"19953856","_score":28.735693,"_source":{"product":"Credit card","complaint_what_happened":"I am filing this complaint as a clarification and evidence-based update to my prior CFPB complaint ( s ) regarding Synchrony Bank ( XXXX Rewards / Lowes credit card ). This is not a request to initiate another investigation. Synchrony already opened an investigation on XX/XX/year>, and I have already provided these updates directly to Synchrony ; the issue is that Synchronys prior investigations were incomplete and not reasonable, and Synchrony has not fully acknowledged or cured the underlying internal accounting error.\n\nNew evidence now proves the root cause : Synchrony mishandled an account migration/ledger continuity event across multiple account numbers. The dispute began around a {$150.00} credit/refund issue and later expanded due to how Synchrony migrated and posted balances across accounts ( including during a fraud-related account change ). The disputed amount was effectively duplicated/misapplied through internal posting and dispute-handling actions, which is why the alleged balance kept reappearing and why downstream fees/interest and credit furnishing harm occurred.\n\nThe key failure is that Synchrony did not conduct a reasonable investigation because it did not review the complete account chain and withheld critical records. I did not have online access to the original account ending XXXX while disputing this matter and could not obtain those statements through my disclosure demands. Synchrony repeatedly shifted the burden to me to prove facts that are exclusively within Synchronys control ( full statement history, internal notes, migration/merge audit trail, refund-check documentation, chargeback/rebuild documentation, and full ledger history ), while simultaneously keeping the foundational records inaccessible.\n\nNewly obtained statements for account ending XXXX materially change the record. Once I obtained the XXXX statements, it became clear the dispute involves internal transfer/migration handling and ledger continuity errors across the account chain. This is information Synchrony should have reviewed from the beginning and should have provided to me earlier. The existence and content of the XXXX record demonstrates that prior investigations were not complete and any prior final response conclusion was not based on a full record.\n\nSynchronys internal notes on the XXXX account include an admission of fault. I was advised that the XXXX statement for account ending XXXX contains Synchrony-generated internal notes indicating that proper dispute procedure was not followed and that the issue was treated as a Synchrony error. Synchrony refused to acknowledge fault for months while withholding the original-account statements and continuing to treat the matter as consumer liability.\n\nIn summary, I now have evidence that the issue is rooted in Synchronys internal accounting and migration/servicing errors, and that Synchronys prior investigation efforts were not reasonable because they did not incorporate the original account history and internal notes and did not reconcile the complete account chain.\n\nWhy CFPB involvement is still needed Although Synchrony has provided narrative responses and has claimed to investigate, the core problems remain : No reasonable investigation : prior reviews were incomplete because they did not reconcile all related account numbers and did not produce the investigation file and method of verification.\n\nEvidence withholding and burden shifting : Synchrony kept critical records inaccessible ( original account statements/notes ) while demanding that I provide proof of their own internal ledger/migration actions.\n\nFailure to acknowledge fault and cure : despite internal notes indicating Synchrony error, Synchrony delayed, refused to fully acknowledge responsibility, and did not promptly cure the issue with full documentation.","date_sent_to_company":"2026-03-04T04:53:11.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"Store credit card","zip_code":"95610","tags":null,"has_narrative":true,"complaint_id":"19953856","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"SYNCHRONY FINANCIAL","date_received":"2026-03-04T04:34:17.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["Synchrony repeatedly shifted the burden to me to prove facts that are exclusively within Synchronys control ( <em>full</em> statement history, internal notes, migration/merge <em>audit</em> <em>trail</em>, <em>refund-check</em> <em>documentation</em>, <em>chargeback</em>/<em>rebuild</em> <em>documentation</em>, and <em>full</em> ledger history ), while simultaneously keeping the foundational records inaccessible.\n\nNewly obtained statements for account ending XXXX materially change the record."]},"sort":[28.735693,"19953856"]},{"_index":"complaint-public-v1","_id":"10742877","_score":23.866617,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Dear CFPB, I am filing a formal complaint against La Curacao for their failure to respond to my dispute letter dated XX/XX/year>, in violation of the Fair Credit Reporting Act ( FCRA ). In this letter, I specifically requested that La Curacao investigate disputed items on my credit report, provide a full audit trail, and remove any unverifiable or inaccurate information as required by law. \n\nUnder the FCRA, particularly 15 U.S.C. Section 1681i ( a ) ( 1 ), credit furnishers like La Curacao are required to investigate a dispute and report back to the consumer within 30 days. As of today, I have received no response from La Curacao, nor have they taken action to investigate, provide the requested audit trail, or update my credit report to reflect accurate information. \n\nRelevant FCRA Violations 1. Failure to Investigate : Under Section 1681s-2 ( b ), La Curacao , as a furnisher of information, is required to conduct an investigation into any disputed information once they receive notice from the consumer. This includes verifying the accuracy of the information or deleting any information that can not be substantiated. La Curacaos failure to investigate or respond to my dispute directly violates this FCRA requirement. \n2. Failure to Report Investigation Results : According to 15 U.S.C. Section 1681i ( a ) ( 6 ), a credit furnisher must provide the consumer with the results of the reinvestigation within the specified timeframe. La Curacaos lack of response constitutes non-compliance with this requirement. \n3. Lack of an Audit Trail : In my dispute, I requested an audit trail and supporting documentation used to verify the disputed items. Under FCRA requirements, furnishers are obligated to provide any documentation that substantiates the accuracy of the information in question. By failing to do so, La Curacao has prevented me from verifying the accuracy of the information they reported.","date_sent_to_company":"2024-11-09T17:45:54.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"89183","tags":null,"has_narrative":true,"complaint_id":"10742877","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"ADIR INTERNATIONAL LLC","date_received":"2024-11-09T17:25:40.000Z","state":"NV","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["Lack of an <em>Audit</em> <em>Trail</em> : In my dispute, I requested an <em>audit</em> <em>trail</em> and supporting <em>documentation</em> used to verify the disputed items. Under FCRA requirements, furnishers are obligated to provide any <em>documentation</em> that substantiates the accuracy of the information in question. By failing to do so, La Curacao has prevented me from verifying the accuracy of the information they reported."]},"sort":[23.866617,"10742877"]},{"_index":"complaint-public-v1","_id":"17846065","_score":23.681677,"_source":{"product":"Debt collection","complaint_what_happened":"I requested full validation of the alleged debt from the collector, including : full debt validation, complete chain of assignment, original signed contract, itemized accounting ledger, audit trail, proof of legal authority to collect or report the account.\n\nAfter more than two years of this debt being reported to the credit bureaus as valid, the collector finally responded with a package of documents that does not contain any legally required validation. They did not provide a contract, no chain of assignment, no accounting ledger, and no audit trail. Their response includes only a generic internal record and incomplete statements that do not establish ownership, liability, or the amount alleged.\n\nThis means that for two years, the credit bureaus were reporting information as verified, while the collector can not produce even the basic documentation required to prove the debt exists or that they have any legal right to collect it.\n\nTheir attempt to collect an unverifiable amount and maintain this on my credit report has caused me significant material and financial harm, including denials of housing and credit. They are attempting to collect an incorrect amount with no supporting documentation.\n\nI am submitting this complaint because the collector has failed to validate the debt as required under federal law and continues to maintain or attempt to collect an amount they can not substantiate. I request regulatory review because this debt appears to be unverified, unsupported, and potentially unlawful to pursue.","date_sent_to_company":"2025-12-08T21:14:24.000Z","issue":"False statements or representation","sub_product":"Rental debt","zip_code":"90292","tags":null,"has_narrative":true,"complaint_id":"17846065","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FAIR COLLECTIONS & OUTSOURCING, INC.","date_received":"2025-12-08T20:19:08.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Attempted to collect wrong amount"},"highlight":{"complaint_what_happened":["I requested <em>full</em> validation of the alleged debt from the collector, including : <em>full</em> debt validation, complete chain of assignment, original signed contract, itemized accounting ledger, <em>audit</em> <em>trail</em>, proof of legal authority to collect or report the account.\n\nAfter more than two years of this debt being reported to the credit bureaus as valid, the collector finally responded with a package of documents that does not contain any legally required validation."]},"sort":[23.681677,"17846065"]},{"_index":"complaint-public-v1","_id":"5634132","_score":22.613832,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I mailed a letter to Chase Bank on XXXX XXXX requesting a full audit trail, and material disclosures for the alleged account. As of XXXX XXXX no supporting documents have been received.","date_sent_to_company":"2022-06-05T02:56:39.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"11369","tags":null,"has_narrative":true,"complaint_id":"5634132","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2022-06-05T02:31:36.000Z","state":"NY","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["I mailed a letter to Chase Bank on XXXX XXXX requesting a <em>full</em> <em>audit</em> <em>trail</em>, and material disclosures for the alleged account. As of XXXX XXXX no supporting documents have been received."]},"sort":[22.613832,"5634132"]},{"_index":"complaint-public-v1","_id":"17125895","_score":22.374187,"_source":{"product":"Debt collection","complaint_what_happened":"I hereby request the following documentation and confirmations : 1 IRS Form 1099-C ( or written confirmation of cancellation ) showing date and IRS reason code.\n\n2 Assignment contract or proof of ownership identifying all parties in the chain of title.\n\n3 Full payment and charge-off history with itemized statements and ledgers.\n\n4 Original signed contract or application establishing legal enforceability.\n\n5 Confirmation that the account is not time-barred under Texas Civil Practice & Remedies Code 16.004 .\n\n6 Proof of Metro 2 compliance and complete audit trail of tradeline updates.\n\n7 Furnishers legal name, license number, and authority to report.\n\n8 Proof of authority to collect or assign rights to report this tradeline. \n9 Securitization documentation, if applicable, including trust name and XXXX XXXX XXXX XXXX ( XXXX ) chain. \nMethod of verification and all supporting documentation used to verify this account. \nYou are also required to provide the following four independent methods of validation : Full ledger verification of all payments and adjustments. \nBalance reconciliation audit verifying the debt computation. \nLegal documentation of account ownership and assignment chain. \nConfirmation of compliance with XXXX XXXX data integrity standards.","date_sent_to_company":"2025-11-09T13:50:51.000Z","issue":"Written notification about debt","sub_product":"I do not know","zip_code":"75042","tags":"Older American","has_narrative":true,"complaint_id":"17125895","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Law Office of Michael J. Scott, PC","date_received":"2025-11-09T13:42:12.000Z","state":"TX","company_public_response":null,"sub_issue":"Didn't receive enough information to verify debt"},"highlight":{"complaint_what_happened":["16.004 .\n\n6 Proof of Metro 2 compliance and complete <em>audit</em> <em>trail</em> of tradeline updates.\n\n7 Furnishers legal name, license number, and authority to report.\n\n8 Proof of authority to collect or assign rights to report this tradeline. \n9 Securitization <em>documentation</em>, if applicable, including trust name and XXXX XXXX XXXX XXXX ( XXXX ) chain."]},"sort":[22.374187,"17125895"]},{"_index":"complaint-public-v1","_id":"6437925","_score":22.122454,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I reviewed my Consumer Reports and noticed that I had 3 late payments on an account that I was never late for. Consumer Reporting Agencies have assumed a vital role and have a responsibility to report Consumer information to the best of their ability with maximum Accuracy. I have never been late on payments for Credit Acceptance Corp ( XXXX ) in fact the payments that I made where paid on time and in full. Please reinvestigate and provide proof including an audit trail. I am requesting this information within 30 days. The audit trail should include : The account file and original contract that has my signature : Statement of obligation, Deposit statement, Documentary evidence of file for the public and private side or the ledger.","date_sent_to_company":"2023-01-14T23:16:37.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"60628","tags":null,"has_narrative":true,"complaint_id":"6437925","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CREDIT ACCEPTANCE CORPORATION","date_received":"2023-01-14T22:31:42.000Z","state":"IL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["I have never been late on payments for Credit Acceptance Corp ( XXXX ) in fact the payments that I made where paid on time and in <em>full</em>. Please reinvestigate and provide proof including an <em>audit</em> <em>trail</em>. I am requesting this information within 30 days. The <em>audit</em> <em>trail</em> should include : The account file and original contract that has my signature : Statement of obligation, Deposit statement, Documentary evidence of file for the public and private side or the ledger."]},"sort":[22.122454,"6437925"]},{"_index":"complaint-public-v1","_id":"5797797","_score":22.003231,"_source":{"product":"Debt collection","complaint_what_happened":"I have asked for the proper documentation numerous times from this company. Ive asked for a audit trail account notes, account ledger or accounting documents. With no reply! They are furnishing illegal information on my consumer report and has not produced the proper documentation I have asked for!","date_sent_to_company":"2022-07-21T23:40:16.000Z","issue":"Attempts to collect debt not owed","sub_product":"Other debt","zip_code":"95204","tags":null,"has_narrative":true,"complaint_id":"5797797","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Sequium Asset Solutions, LLC","date_received":"2022-07-21T22:49:25.000Z","state":"CA","company_public_response":null,"sub_issue":"Debt was paid"},"highlight":{"complaint_what_happened":["I have asked for the proper <em>documentation</em> numerous times from this company. Ive asked for a <em>audit</em> <em>trail</em> account notes, account ledger or accounting documents. With no reply! They are furnishing illegal information on my consumer report and has not produced the proper <em>documentation</em> I have asked for!"]},"sort":[22.003231,"5797797"]},{"_index":"complaint-public-v1","_id":"5217758","_score":21.726112,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I have new and updated information regarding Equifax 's investigation about late payments on my report. They mailed the result of the investigation on XXXX saying those late payments were verified. I demand to see a full disclosure, audit and paper trail of this investigation.","date_sent_to_company":"2022-02-14T16:06:02.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"30093","tags":null,"has_narrative":true,"complaint_id":"5217758","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2022-02-14T15:46:56.000Z","state":"GA","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I demand to see a <em>full</em> disclosure, <em>audit</em> and paper <em>trail</em> of this investigation."]},"sort":[21.726112,"5217758"]},{"_index":"complaint-public-v1","_id":"5012278","_score":21.671177,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XX/XX/2021 I sent notice to remove the alleged bankruptcy. I also attached the proof that XXXX removed the item since they furnished it. In XXXX I also sent notice that the bankruptcy sent stating that they do not give information to TransUnion. Im demanding an audit trail and the original instrument 15 U.S. Code 1692g ( IM DEMANDING VALIDATION & FULL AUDIT TRAIL ) attached is also my FTC report for this items. \n15 U.S. Code 1692g - Validation of debts U. S BANKRUPTCY ( alleged filing and a copy of the court docket ) 15 U.S. Code 1681i ( a ) ( 1 ) ( A ) : ITEMS MUST BE DELETED DURING NOTICE OF THE DISPUTE FROM THE CONSUMER","date_sent_to_company":"2021-12-15T18:19:58.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"198XX","tags":null,"has_narrative":true,"complaint_id":"5012278","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2021-12-15T17:55:18.000Z","state":"DE","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Public record information inaccurate"},"highlight":{"complaint_what_happened":["Im demanding an <em>audit</em> <em>trail</em> and the original instrument 15 U.S. Code 1692g ( IM DEMANDING VALIDATION & <em>FULL</em> <em>AUDIT</em> <em>TRAIL</em> ) attached is also my FTC report for this items. \n15 U.S. Code 1692g - Validation of debts U. S BANKRUPTCY ( alleged filing and a copy of the court docket ) 15 U.S. Code 1681i ( a ) ( 1 ) ( A ) : ITEMS MUST BE DELETED DURING NOTICE OF THE DISPUTE FROM THE CONSUMER"]},"sort":[21.671177,"5012278"]},{"_index":"complaint-public-v1","_id":"5011192","_score":21.671177,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XX/XX/2021 I sent notice to remove the alleged bankruptcy. I also attached the proof that XXXX removed the item since they furnished it. In XXXX I also sent notice that the bankruptcy sent stating that they do not give information to XXXX. Im demanding an audit trail and the original instrument 15 U.S. Code 1692g ( IM DEMANDING VALIDATION & FULL AUDIT TRAIL ) attached is also my FTC report for this items.\n\n15 U.S. Code 1692g - Validation of debts U. S BANKRUPTCY ( alleged filing and a copy of the court docket ) 15 U.S. Code 1681i ( a ) ( 1 ) ( A ) : ITEMS MUST BE DELETED DURING NOTICE OF THE DISPUTE FROM THE CONSUMER","date_sent_to_company":"2021-12-15T18:20:23.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"198XX","tags":null,"has_narrative":true,"complaint_id":"5011192","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2021-12-15T18:20:19.000Z","state":"DE","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Public record information inaccurate"},"highlight":{"complaint_what_happened":["Im demanding an <em>audit</em> <em>trail</em> and the original instrument 15 U.S. Code 1692g ( IM DEMANDING VALIDATION & <em>FULL</em> <em>AUDIT</em> <em>TRAIL</em> ) attached is also my FTC report for this items.\n\n15 U.S. Code 1692g - Validation of debts U. S BANKRUPTCY ( alleged filing and a copy of the court docket ) 15 U.S. Code 1681i ( a ) ( 1 ) ( A ) : ITEMS MUST BE DELETED DURING NOTICE OF THE DISPUTE FROM THE CONSUMER"]},"sort":[21.671177,"5011192"]},{"_index":"complaint-public-v1","_id":"5012358","_score":21.666033,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I sent notice to remove the alleged bankruptcy. I also attached the proof that XXXX removed the item since they furnished it. In XXXX I also sent notice that the bankruptcy sent stating that they do not give information to Experian. Im demanding an audit trail and the original instrument 15 U.S. Code 1692g ( IM DEMANDING VALIDATION & FULL AUDIT TRAIL ) attached is also my FTC report for this items. \n15 U.S. Code 1692g - Validation of debts U. S BANKRUPTCY ( alleged filing and a copy of the court docket ) 15 U.S. Code 1681i ( a ) ( 1 ) ( A ) : ITEMS MUST BE DELETED DURING NOTICE OF THE DISPUTE FROM THE CONSUMER","date_sent_to_company":"2021-12-15T18:27:52.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"198XX","tags":null,"has_narrative":true,"complaint_id":"5012358","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2021-12-15T18:23:16.000Z","state":"DE","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Public record information inaccurate"},"highlight":{"complaint_what_happened":["Im demanding an <em>audit</em> <em>trail</em> and the original instrument 15 U.S. Code 1692g ( IM DEMANDING VALIDATION & <em>FULL</em> <em>AUDIT</em> <em>TRAIL</em> ) attached is also my FTC report for this items. \n15 U.S. Code 1692g - Validation of debts U. S BANKRUPTCY ( alleged filing and a copy of the court docket ) 15 U.S. Code 1681i ( a ) ( 1 ) ( A ) : ITEMS MUST BE DELETED DURING NOTICE OF THE DISPUTE FROM THE CONSUMER"]},"sort":[21.666033,"5012358"]},{"_index":"complaint-public-v1","_id":"5251475","_score":21.416061,"_source":{"product":"Student loan","complaint_what_happened":"My name is XXXX XXXX, i am a Federally Protected Consumer. On XX/XX/2022, Federal Loan Servicing was sent a Cease and Desist Notice which was received by their office on XX/XX/2022. Within the notice, I asked for an audit trail of all of the alleged accounts for \" Validation '' purposes. Of which they have to send me according to 15 USC 1692 ( g ) or be in violation of federal law. I have not received any correspondence or audit trail from them. Audit trail may be sent via postal mail or through a private link via email.","date_sent_to_company":"2022-02-23T06:25:38.000Z","issue":"Dealing with your lender or servicer","sub_product":"Federal student loan servicing","zip_code":"200XX","tags":null,"has_narrative":true,"complaint_id":"5251475","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AES/PHEAA","date_received":"2022-02-23T01:08:11.000Z","state":"DC","company_public_response":null,"sub_issue":"Need information about your loan balance or loan terms"},"highlight":{"complaint_what_happened":["Within the notice, I asked for an <em>audit</em> <em>trail</em> of all of the alleged accounts for \" Validation '' purposes. Of which they have to send me according to 15 USC 1692 ( g ) or be in violation of federal law. I have not received any correspondence or <em>audit</em> <em>trail</em> from them. <em>Audit</em> <em>trail</em> may be sent via postal mail or through a private link via email."]},"sort":[21.416061,"5251475"]},{"_index":"complaint-public-v1","_id":"12824083","_score":21.340816,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"IM A VICTIM OF IDENTITY THEFT PURSUANT TO FCRA SECTION 605B ALL FRAUDULENT INFORMATION MUST BE BLOCK AND REMOVED I ALSO Demand Cease & Desist OF ANY SHARING OF MY INFORMATION UNDER SECTION ( 15 USC 1692 ( a ) ( B ) ). THIS IS NOT JUST A DISPUTE ANY MORE ITS A CONTRACT AUDIT : Subject : Request for Information, Full Disclosure of Security Interest, Documentary Evidence, and Cease & Desist Demand Dear XXXX  XXXX XXXX, I hope this letter finds you well. As part of my effort to ensure transparency and compliance with applicable federal and state laws, I am formally submitting this letter to request information regarding the account referenced. Please carefully review the following requests and provide a timely and complete response. 1. Contract Audit and Associated Documentation As part of a comprehensive audit of this account, I request that you provide the following information and documentation : Contract Documentation : A complete copy of the original contract, including all amendments, addendums, and any ancillary agreements related to the principal contract. Financial Records : Copies of all invoices issued, payments received, and account statements reflecting transactions related to this contract. Performance Metrics : Documentation of Service Level Agreements ( SLAs ) and any reports detailing the delivery of goods or services. Compliance Documentation : Evidence of compliance with all relevant laws and regulations, as well as audit trails summarizing account transactions and communications. Internal Policies : A summary of your companys internal policies related to contract management and risk management protocols, specifically those relevant to the handling of this account. 2. Full Disclosure of Security Interest ( 9-210 UCC ) Pursuant to 9-210 of the Uniform Commercial Code, I am formally requesting the following : Request for Accounting : An authenticated record showing unpaid obligations secured by collateral, along with a clear identification of the related transaction or relationship. Request for a List of Collateral :","date_sent_to_company":"2025-04-04T14:34:16.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"33169","tags":null,"has_narrative":true,"complaint_id":"12824083","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-04-04T14:28:27.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["Performance Metrics : <em>Documentation</em> of Service Level Agreements ( SLAs ) and any reports detailing the delivery of goods or services. Compliance <em>Documentation</em> : Evidence of compliance with all relevant laws and regulations, as well as <em>audit</em> <em>trails</em> summarizing account transactions and communications. Internal Policies : A summary of your companys internal policies related to contract management and risk management protocols, specifically those relevant to the handling of this account. 2."]},"sort":[21.340816,"12824083"]},{"_index":"complaint-public-v1","_id":"5645571","_score":21.269346,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"On XX/XX/22, I asked that TN child support provide me a certified copy of their final forensic audit and complete audit trail of my child support account. I needed verification of the audit debt entry in accordance with XXXX, and also proving compliance with XXXX Matching Principles, and in accordance with IFRS, and in accordance with XXXX XXXX, and in accordance with Accord and XXXX Conventions. I requested that they show me the full double-entry bookkeeping accounting ledger, but that was not done. I advised XXXX of this matter on XX/XX/22. Because TN child support could not provide the information, XXXX MUST remove TN child support from my credit report. Thanks.","date_sent_to_company":"2022-06-08T16:00:48.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"37066","tags":null,"has_narrative":true,"complaint_id":"5645571","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2022-06-08T16:00:44.000Z","state":"TN","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["On XX/XX/22, I asked that TN child support provide me a certified copy of their final forensic <em>audit</em> and complete <em>audit</em> <em>trail</em> of my child support account. I needed verification of the <em>audit</em> debt entry in accordance with XXXX, and also proving compliance with XXXX Matching Principles, and in accordance with IFRS, and in accordance with XXXX XXXX, and in accordance with Accord and XXXX Conventions."]},"sort":[21.269346,"5645571"]},{"_index":"complaint-public-v1","_id":"5645558","_score":21.269346,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"On XX/XX/22, I asked that TN child support provide me a certified copy of their final forensic audit and complete audit trail of my child support account. I needed verification of the audit debt entry in accordance with XXXX, and also proving compliance with XXXX Matching Principles, and in accordance with XXXX, and in accordance with XXXX XXXX, and in accordance with Accord and XXXX Conventions. I requested that they show me the full double-entry bookkeeping accounting ledger, but that was not done. I advised Experian of this matter on XX/XX/22. Because TN child support could not provide the information, Experian MUST remove TN child support from my credit report. Thanks.","date_sent_to_company":"2022-06-08T16:00:37.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"37066","tags":null,"has_narrative":true,"complaint_id":"5645558","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2022-06-08T15:45:42.000Z","state":"TN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["On XX/XX/22, I asked that TN child support provide me a certified copy of their final forensic <em>audit</em> and complete <em>audit</em> <em>trail</em> of my child support account. I needed verification of the <em>audit</em> debt entry in accordance with XXXX, and also proving compliance with XXXX Matching Principles, and in accordance with XXXX, and in accordance with XXXX XXXX, and in accordance with Accord and XXXX Conventions."]},"sort":[21.269346,"5645558"]},{"_index":"complaint-public-v1","_id":"17872408","_score":21.24015,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"b\"I submitted multiple Method of Verification (MOV) and audit trail requests to Equifax, asking them to provide documentation proving the accuracy and legality of several negative accounts on my credit file.\\nInstead of responding to my MOV requests, Equifax improperly converted them into new disputes, which is not what I requested and is a direct violation of my rights under FCRA 611(a)(6).\\n\\nThis has been happening for over a year, and Equifax continues to avoid providing any documentation, refusing to run proper investigations or disclose verification materials. It is clear they are avoiding full verification because they cannot prove the accuracy of the negative information they continue to report.\\n\\nI am suffering material and emotional harm, including being unable to access banking services or rent housing due to Equifax's refusal to verify or remove inaccurate information.\\n\\nI sent my MOV requests via XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXInstead of complying with the law, Equifax opened new disputes, including (from the screenshot):\\n\\nConfirmation number: XXXXConfirmation number: XXXXThese disputes were opened without my consent, without addressing my MOV request, and without providing any of the required verification documents.\\n\\nEquifax is violating the FCRA by failing to provide:\\n\\nMethod of Verification (FCRA 611(a)(6))\\n\\nDocumentation supporting the accuracy of the information\\n\\nAudit trail and reporting history\\n\\nSource-of-information disclosure (FCRA 611(a)(7))\\n\\nTheir repeated refusal to verify or remove unverifiable data is causing ongoing harm.\"","date_sent_to_company":"2025-12-09T14:19:49.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"90292","tags":null,"has_narrative":true,"complaint_id":"17872408","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-11-29T00:57:55.000Z","state":"CA","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["\\n\\nEquifax is violating the FCRA by failing to provide:\\n\\nMethod of Verification (FCRA 611(a)(6))\\n\\n<em>Documentation</em> supporting the accuracy of the information\\n\\n<em>Audit</em> <em>trail</em> and reporting history\\n\\nSource-of-information disclosure (FCRA 611(a)(7))\\n\\nTheir repeated refusal to verify or remove unverifiable data is causing ongoing harm.\""]},"sort":[21.24015,"17872408"]},{"_index":"complaint-public-v1","_id":"15147196","_score":21.23687,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I am disputing a {$60.00} unauthorized transaction through PayPal to XXXX on XX/XX/year>. \n\nI did not authorize this transaction and submitted supporting documentation, including a hospital letter verifying medical incapacitation during the time of the charge. Despite this, PayPal denied my claim with no valid justification, stating it was consistent with my payment history, even though I have never transacted with this merchant before and had no prior interactions with XXXX. \n\nI requested escalation to a fraud specialist and a full audit trail ( IP address, device ID ) to validate the activity, and PayPal has refused to provide this or conduct further review.\n\nThis is in direct violation of Regulation E, which protects consumers from unauthorized electronic fund transfers. I am seeking a full refund and proper handling of this unauthorized charge.","date_sent_to_company":"2025-08-07T18:11:11.000Z","issue":"Unauthorized transactions or other transaction problem","sub_product":"Mobile or digital wallet","zip_code":"30331","tags":null,"has_narrative":true,"complaint_id":"15147196","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Paypal Holdings, Inc","date_received":"2025-08-07T18:05:54.000Z","state":"GA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I requested escalation to a fraud specialist and a <em>full</em> <em>audit</em> <em>trail</em> ( IP address, device ID ) to validate the activity, and PayPal has refused to provide this or conduct further review.\n\nThis is in direct violation of Regulation E, which protects consumers from unauthorized electronic fund transfers. I am seeking a <em>full</em> <em>refund</em> and proper handling of this unauthorized charge."]},"sort":[21.23687,"15147196"]},{"_index":"complaint-public-v1","_id":"5645569","_score":21.230734,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"On XX/XX/22, I asked that TN child support provide me a certified copy of their final forensic audit and complete audit trail of my child support account. I needed verification of the audit debt entry in accordance with XXXX, and also proving compliance with XXXX Matching Principles, and in accordance with IFRS, and in accordance with XXXX XXXX, and in accordance with Accord and XXXX Conventions. I requested that they show me the full double-entry bookkeeping accounting ledger, but that was not done. I advised XXXX of this matter on XX/XX/22. Because TN child support could not provide the information, XXXX MUST remove TN child support from my credit report. Thanks.","date_sent_to_company":"2022-06-08T16:00:48.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"37066","tags":null,"has_narrative":true,"complaint_id":"5645569","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2022-06-08T16:00:44.000Z","state":"TN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["On XX/XX/22, I asked that TN child support provide me a certified copy of their final forensic <em>audit</em> and complete <em>audit</em> <em>trail</em> of my child support account. I needed verification of the <em>audit</em> debt entry in accordance with XXXX, and also proving compliance with XXXX Matching Principles, and in accordance with IFRS, and in accordance with XXXX XXXX, and in accordance with Accord and XXXX Conventions."]},"sort":[21.230734,"5645569"]},{"_index":"complaint-public-v1","_id":"3461735","_score":21.21676,"_source":{"product":"Student loan","complaint_what_happened":"Please note I have upload complete letter in attachments. I copied and pasted for site. I apologize if anything is repeated. \n\n\n\n\nn XX/XX/XXXX I noticed a huge discrepancy with the balance of one of the  student loans that I co-signed for, for my niece XXXX XXXX. \n\n\nThese loans were co-signed for In the time frame from XX/XX/XXXX-XX/XX/XXXX I co-signed for three with Citibank then XXXX  student loans. Ever since XX/XX/XXXX I have had issues with these loans and incorrect payment handling because of these issues primarily I asked several times to be removed as co-signer It is important to note in addition to this I wanted to get payment history for all three loans corrected. All payments prior to XXXX buying one of the loans were made by one payment check and Citibank applied accordingly. Unless I received a collection call then I sent an additional payment. In XX/XX/XXXX I  developed a very rare illness and became XXXX so the stress of these calls was too much and I was too sick to investigate and argue most times. I would wait until I felt better and would reach out. \n\n\nFor years I went unsuccessfully round and round with Citibank who refused to help and skirted the issues when I reported it to CFPB. In XXXX, Citibank sold two of the three loans to XX/XX/XXXXand again I filed a report with CFPB Citibank denied the payment issues and XXXX XXXX XXXX Executive Office of Customer Advocacy investigated it. He assigned two people to assist. I I sent years worth of payment history and he corrected my payment history and my credit reports. While I was working with his office in XXXX I heard again from XXXX XXXX who worked for XXXX Office at Citibank. Finally my payment history and my credit report were corrected. XXXX sent me the attached email and Citibank I took their word and verified my credit report. Bank automatically sent payments every month there after. \n\n\nIn XX/XX/XXXX I got a call from XXXX about the one loan they were now servicing for Citibank. The balance compared to the other two loans to be triple. I had been paying fir almost 9 years at this point. I called XXXX and requested a complete payment history. XXXX responded with a very incomplete payment history and for only 2 years and said that they could only go back two years. That the other information was not available. All correspondence done via there online communication that message expire and are deleted So I pushed back and filed another CFPB claim. However, in the two years provided I could already see payments were missing. So I pushed harder to get A complete copy and I filed a complaint again. Again Citibank did not provide payment history information until I got the survey from CFPB asking if I was satisfied with Citibank response. This is when I received the payment history and letter from Citibank dated XX/XX/XXXX. Packaged included Citibanks payment Audit trail from XX/XX/XXXX to current in addition with the cover letter from XXXX. This audit trail is dated XX/XX/XXXX. This audit trail is completely inaccurate and fortunately I still have a copy of the audit trail of all payments received on all three loans that I provided to XXXX in XXXX. \n\n\nAttached you will find a letter from Citibank and its from XXXX again the same lady I worked with in XXXX who promised that she corrected this payment history and she definitely fixed my credit reports. However, her audit trail provided on XXXX XXXX tells me otherwise as far as loan balance, fees and intentionally not applying or correcting payments. \n\n\n\n\nIn her letter she states I was denied from being released as a co-signer because a payment for XX/XX/XXXX was not received however you can clearly see in XXXX XXXX audit trail it was received on XXXX XXXX. On this letter XXXX also very clearly states Citi co-signer release policy. Her policy is worded very different then the actual policy that XXXX XXXX copied and pasted in his official guidelines. In XXXX XXXX letter he confirms no late payments were made in XX/XX/XXXXHistory it shows a forbearance. That Citibank omits. This as well. He also clearly states the need for Citibank to correct there payment history as well. \n\n\n\n\nA comparison of payments on both audit trail Citibank History/Versus XXXX. Remember XX/XX/XXXX loans were Citibank until XXXX one check. \n\nMissing payments on Citibank XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Citibank suggested XX/XX/XXXX to use their online payment system to ensure on time and were correctly applied 5 of these payments from this system not on Citibank audit trail. We tried several times and we tried to set up auto pay to get a reduction in interest rate but this was very undependable and system would become inaccessible for periods of times You can see today that Most of these payments are not in Citibank History. See screen shot of payment history that I took in XXXX and compare it to Citibank Audit trail dated XX/XX/XXXX The first payment XX/XX/XXXX payment not accounted for anywhere on XXXX or Citibank. Ten dollars from millions of customers is free money. \n\nDate discrepancys like XXXX on site Citibank audit trail XX/XX/XXXX are all of this history for loans that interest is calculated daily the applied date is very important to the consumer. \n\nXX/XX/XXXX. Paid on line not on audit trail provided by Citibank {$410.00} XX/XX/XXXX paid online not on audit audit trail provided by Citibank. \n\n\n\n\n\nI continued to receive calls and emails so I then made multiple payments but collection calls and emails did not stop. \n\n\n\nThe following are missing payments XXXX and XXXX XXXX audit trail contains but Citibank doesnt. received them letter from XXXX XX/XX/XXXX. \n\nXXXX audit trail contains proof of the following payments That Citibank has not applied on their XX/XX/XXXX audit trail. \n\nXX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX And note there was extra payments made in between. The expense involved and time to go through almost ten years of bank detail will be pursued when the FTC requires this additional information. \n\nLooking at the bottom of XXXX audit trail XX/XX/XXXX payment was received on XX/XX/XXXX. Meaning after their XXXX investigation I was two months ahead in payments. \n\n\nHowever none the less collection calls persisted and collection emails did too see XXXX XXXX email. \n\n\nAnd when I couldnt get Citibank to fix unapplied payments I made several extra payments XX/XX/XXXX to preserve my credit. XXXX sent confirmation of their payments received them in letter Dated XXXX XXXX. \n\n\n\n\nThe missing payments on Citibanks audit trail provided XX/XX/XXXX continued for XXXX Not applied XXXX payments XX/XX/XXXX XX/XX/XXXX Unapplied or misapplied payments continued XXXX Missing payments XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX In XXXX XXXX was hired to handle Citibanks loans however the audit trail says converted to XXXX and my first interaction in XXXX with Citibank they acted as if this was no longer their loan. Call XXXX not our problem. On their audit trail note the wording on XX/XX/XXXX converted to XXXX. The word convert implies a change like XXXX now owns the loan which is what Citibank implied to me as well on phone giving me the constant run around but XXXX was very clear that they did not own the loan. \n\n\nXXXX of XXXX collections calls started again I found out that Citibank was not forwarding payments to XXXX as they communicated they would. See letter from them with bad information. \n\n\nMissing payments and copies of cashed checks provided XXXX XXXX. Not applied XXXX XXXX Was applied XXXX XXXX Not applied XXXX XXXX Not applied. \n\n\n\n\nI have retrieved what I believe is sufficient documentation of Citibank deceptive practices. I have thousands of dollars in missing payments. They have knowing changed my payment history. They have refused to investigate and correctly apply missing payments. They have denied me to released as a co-signer on this loan for a missing payment that they knowingly received. Citibanks wording on there letter makes it seem like if you are ever late on a payment you can not release co-signer where as XXXX XXXX documentation clearly states 48 consecutive payments In addition I am filing another complaint with CFPB to ensure this matter is corrected. Other wise I will take to FTC via an attorney. I am sending this to you for action and accountability. I am also sending all this detail to FTC I want this investigated and criminal charges filed. \n\n\nYou will receive multiple emails with detail to support my allegations. \n\nPlease contact me with any questions or for clarifications.","date_sent_to_company":"2019-12-07T11:29:32.000Z","issue":"Dealing with your lender or servicer","sub_product":"Private student loan","zip_code":"019XX","tags":null,"has_narrative":true,"complaint_id":"3461735","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2019-12-07T10:50:23.000Z","state":"MA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Trouble with how payments are being handled"},"highlight":{"complaint_what_happened":["Packaged included Citibanks payment <em>Audit</em> <em>trail</em> from XX/XX/XXXX to current in addition with the cover letter from XXXX. This <em>audit</em> <em>trail</em> is dated XX/XX/XXXX. This <em>audit</em> <em>trail</em> is completely inaccurate and fortunately I still have a copy of the <em>audit</em> <em>trail</em> of all payments received on all three loans that I provided to XXXX in XXXX."]},"sort":[21.21676,"3461735"]},{"_index":"complaint-public-v1","_id":"14118232","_score":21.003716,"_source":{"product":"Credit card","complaint_what_happened":"To Whom It May Concern, This letter serves as a formal dispute pursuant to the Fair Credit Reporting Act ( FCRA ) Section 611 and in reference to potential noncompliance with the Metro 2 reporting standard.\n\nI have previously disputed the negative reporting of late payments by XXXX XXXX XXXX on my credit report. The credit bureaus failed to provide me with any adequate documentation that proves the accuracy, completeness, or verifiability of these accounts, including full payment records and a Metro 2compliant audit trail. \n\nThese accounts are continuing to harm my creditworthiness and limit my ability to qualify for essential financing. According to FCRA, if the furnisher or bureau can not verify the completeness or accuracy of the data, it must be deleted. \n\nAccounts in question : - XXXX Any and all accounts associated with XXXX XXXX XXXX Any and all accounts associated with XXXX I am requesting : 1. Full documentation of the alleged delinquencies, including payment ledgers.\n\n2. A Metro 2 compliance audit for the data furnished.\n\n3. Immediate removal of all unverified, outdated, or incorrect data associated with these accounts.\n\nFurthermore, I am aware of the CFPBs XX/XX/year> lawsuit against XXXX  in which the agency alleges XXXX conducted sham investigations routinely accepting furnishers unverified responses, failing to inform consumers of the outcomes, and reinserting previously deleted tradelines in violation of FCRA and CFPA requirements. Accordingly, I request a thorough, good faith reinvestigation of the accounts I dispute including full Metro2 compliance documentation, clear communication of your findings, and a commitment that no previously unverified data will be reinserted.","date_sent_to_company":"2025-06-17T19:53:58.000Z","issue":"Trouble using your card","sub_product":"General-purpose credit card or charge card","zip_code":"37129","tags":null,"has_narrative":true,"complaint_id":"14118232","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-06-17T19:51:13.000Z","state":"TN","company_public_response":null,"sub_issue":"Can't use card to make purchases"},"highlight":{"complaint_what_happened":["<em>Full</em> <em>documentation</em> of the alleged delinquencies, including payment ledgers.\n\n2. A Metro 2 compliance <em>audit</em> for the data furnished.\n\n3. Immediate removal of all unverified, outdated, or incorrect data associated with these accounts."]},"sort":[21.003716,"14118232"]},{"_index":"complaint-public-v1","_id":"5818557","_score":20.990421,"_source":{"product":"Debt collection","complaint_what_happened":"On XX/XX/XXXX I send documents to Sallie mae requesting they send me the audit trail, and detailed documents that i specifically requested associated with my account. They received this malling through Certified mail # XXXX on XX/XX/XXXX it has been 8 full business days since they received this malling and yet to respond","date_sent_to_company":"2022-07-28T10:53:31.000Z","issue":"Written notification about debt","sub_product":"Private student loan debt","zip_code":"11757","tags":null,"has_narrative":true,"complaint_id":"5818557","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SLM CORPORATION","date_received":"2022-07-28T10:43:33.000Z","state":"NY","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Didn't receive enough information to verify debt"},"highlight":{"complaint_what_happened":["On XX/XX/XXXX I send documents to Sallie mae requesting they send me the <em>audit</em> <em>trail</em>, and detailed documents that i specifically requested associated with my account. They received this malling through Certified mail # XXXX on XX/XX/XXXX it has been 8 <em>full</em> business days since they received this malling and yet to respond"]},"sort":[20.990421,"5818557"]},{"_index":"complaint-public-v1","_id":"5818479","_score":20.990421,"_source":{"product":"Debt collection","complaint_what_happened":"On XX/XX/XXXX I send documents to Capital one requesting they send me the audit trail, and detailed documents that i specifically requested associated with my account. They received this malling through Certified mail # XXXX on XX/XX/XXXX it has been 8 full business days since they received this malling and yet to respond","date_sent_to_company":"2022-07-28T10:36:40.000Z","issue":"Written notification about debt","sub_product":"Credit card debt","zip_code":"11757","tags":null,"has_narrative":true,"complaint_id":"5818479","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2022-07-28T09:58:06.000Z","state":"NY","company_public_response":null,"sub_issue":"Didn't receive enough information to verify debt"},"highlight":{"complaint_what_happened":["On XX/XX/XXXX I send documents to Capital one requesting they send me the <em>audit</em> <em>trail</em>, and detailed documents that i specifically requested associated with my account. They received this malling through Certified mail # XXXX on XX/XX/XXXX it has been 8 <em>full</em> business days since they received this malling and yet to respond"]},"sort":[20.990421,"5818479"]},{"_index":"complaint-public-v1","_id":"14122041","_score":20.98443,"_source":{"product":"Credit card","complaint_what_happened":"To Whom It May Concern, This letter serves as a formal dispute pursuant to the Fair Credit Reporting Act ( FCRA ) Section XXXX and in reference to potential noncompliance with the Metro 2 reporting standard. \n\nI have previously disputed the negative reporting of late payments by XXXX and XXXX on my credit report. The credit bureaus failed to provide me with any adequate documentation that proves the accuracy, completeness, or verifiability of these accounts, including full payment records and a Metro 2compliant audit trail. \n\nThese accounts are continuing to harm my creditworthiness and limit my ability to qualify for essential financing. According to FCRA, if the furnisher or bureau can not verify the completeness or accuracy of the data, it must be deleted. \n\nAccounts in question : - XXXX Any and all accounts associated with XXXX XXXX XXXX Any and all accounts associated with XXXX I am requesting : 1. Full documentation of the alleged delinquencies, including payment ledgers. \n2. A Metro 2 compliance audit for the data furnished.\n\n3. Immediate removal of all unverified, outdated, or incorrect data associated with these accounts. \n\nFurthermore, I am aware of the CFPBs XX/XX/XXXX lawsuit against Experian, in which the agency alleges Experian conducted sham investigations routinely accepting furnishers unverified responses, failing to inform consumers of the outcomes, and reinserting previously deleted tradelines in violation of FCRA and CFPA requirements. Accordingly, I request a thorough, good faith reinvestigation of the accounts I dispute including full Metro2 compliance documentation, clear communication of your findings, and a commitment that no previously unverified data will be reinserted. \n\nSincerely, XXXX XXXX XXXX","date_sent_to_company":"2025-06-17T19:38:58.000Z","issue":"Trouble using your card","sub_product":"General-purpose credit card or charge card","zip_code":"37129","tags":null,"has_narrative":true,"complaint_id":"14122041","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-06-17T19:19:54.000Z","state":"TN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Can't use card to make purchases"},"highlight":{"complaint_what_happened":["<em>Full</em> <em>documentation</em> of the alleged delinquencies, including payment ledgers. \n2. A Metro 2 compliance <em>audit</em> for the data furnished.\n\n3. Immediate removal of all unverified, outdated, or incorrect data associated with these accounts."]},"sort":[20.98443,"14122041"]},{"_index":"complaint-public-v1","_id":"4338700","_score":20.88983,"_source":{"product":"Debt collection","complaint_what_happened":"I sent a affidavit to Kay Jewelers telling them i would be happy to settle any financial obligation I might lawfully owe, as soon as I have received the following documentation from you : Validation of the debt ( an audit trail in accordance with GAAP accounting principals ) ;","date_sent_to_company":"2021-04-30T04:22:44.000Z","issue":"Attempts to collect debt not owed","sub_product":"Other debt","zip_code":"19139","tags":null,"has_narrative":true,"complaint_id":"4338700","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"STERLING JEWELERS, INC.","date_received":"2021-04-30T00:13:28.000Z","state":"PA","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Debt was paid"},"highlight":{"complaint_what_happened":["I sent a affidavit to Kay Jewelers telling them i would be happy to settle any financial obligation I might lawfully owe, as soon as I have received the following <em>documentation</em> from you : Validation of the debt ( an <em>audit</em> <em>trail</em> in accordance with GAAP accounting principals ) ;"]},"sort":[20.88983,"4338700"]},{"_index":"complaint-public-v1","_id":"17174573","_score":20.784761,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"This is now my third time disputing these same accounts. \nIn my previous dispute, I formally requested a re-investigation and the names of everyone they contacted, and I still havent received a response. \n\nI requested the following : - My full file disclosure - Employee names you spoke with - The dispute audit trail Under 15 U.S. Code 1681i ( a ), if an account can not be verified, it must be corrected or deleted. That has not happened. These accounts are still reporting inaccurately, and no real investigation seems to have taken place. \nThis continued negligence is not only harming my credit but also causing emotional and financial stress. The credit bureaus and furnishers are clearly failing to follow proper FCRA procedures. \n\nAccounts : XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX  XXXX Please see the attached letter for full documentation and timeline.","date_sent_to_company":"2025-11-11T17:45:23.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"77379","tags":null,"has_narrative":true,"complaint_id":"17174573","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-11-11T17:40:26.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Accounts : XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX  XXXX Please see the attached letter for <em>full</em> <em>documentation</em> and 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