{"took":1081,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":482263,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"15741745","_score":18.178555,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Company : XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Product : Home improvement loan solar Issue : Inaccurate credit reporting / furnishing after incomplete work and inadequate investigation What happened : In XX/XX/XXXX, I signed a solar financing agreement with XXXX XXXX XXXX XXXX XXXX XXXX  for installation by XXXX XXXX in XXXX XXXX, LA. The project was never completed : only panels were installed. No batteries, no inverter, no electrical interconnection, and no permission-to-operate were ever provided. \nXXXX  own Remedial Actions release admitted issues requiring repairs, missing equipment, and XXXX approval. My attorneys XX/XX/XXXX claim notice detailed the incomplete state ( no inverter, no batteries, no interconnection ). Despite this, XXXX  billed me, sent delinquency and final demand notices, and furnished a tradeline to XXXX  and TransUnion reporting I owe ~ {$94000.00}. \nIndependent contractor XXXX XXXX inspected the system in XX/XX/XXXX and confirmed : Only XXXX panels had been installed, with no batteries or wiring. \nThe panels were installed improperly and posed roof damage and safety risks in high winds. \nTheir recommendation was removal and proper reinstallation. \nHowever, they reported XXXX  has refused to approve their quote to remediate the system. \nMy attorney wrote to XXXX XXXX ( the debt collector XXXX  engaged ) in XX/XX/XXXX. That letter confirmed the system was incomplete, included XXXX XXXX inspection, and instructed XXXX to cease contact. \nDespite XXXX knowledge and independent contractor confirmation, XXXX  continues reporting this as a valid loan. This is inaccurate and incomplete under the Fair Credit Reporting Act ( FCRA ).","date_sent_to_company":"2025-09-05T17:45:33.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"701XX","tags":null,"has_narrative":true,"complaint_id":"15741745","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-09-05T17:32:17.000Z","state":"LA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["Despite XXXX knowledge and independent contractor confirmation, XXXX  continues reporting this as a valid <em>loan</em>. This is inaccurate and incomplete under the Fair Credit Reporting Act ( FCRA )."]},"sort":[18.178555,"15741745"]},{"_index":"complaint-public-v1","_id":"21644641","_score":16.795036,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"Product : Consumer Loan / Installment Loan Issue : Problem with a purchase shown on your statement ( or select the closest match : loan dispute / incorrect information ) Complaint Title : Financing for Solar Project That Was Never Permitted, Inspected, or Granted Permission to Operate Complaint Narrative : I am filing a formal complaint regarding a retail installment contract financed by Service Finance Company , LLC for a solar installation associated with XXXX XXXX XXXX XXXX. \n\nService Finance Company has stated that it purchased a retail installment contract ( RIC ) related to this transaction. While acknowledged, this does not alter its obligations under the Federal Trade Commission ( FTC ) Holder Rule, which makes the holder of the contract subject to all claims and defenses that I may assert against the original contractor.\n\nThe solar project associated with this financing was not completed in accordance with applicable legal and regulatory requirements. Specifically, the system was never properly permitted, never received final inspection approval, and was never granted utility interconnection or Permission to Operate ( PTO ) by XXXX XXXX. \n\nI have submitted multiple written disputes requesting documentation verifying that the project was completed in compliance with : Building permit requirements Final inspection approval Utility interconnection approval Permission to Operate ( PTO ) Contractor lien waiver Service Finance Company has failed to provide any of this documentation. Instead, they have relied on internal records and a statement that I allegedly indicated the work was complete during a phone call. This does not constitute verification of legal completion or regulatory compliance.\n\nFurther, the contractor, XXXX XXXX XXXX XXXX, is no longer in business, leaving the system in a defective and non-compliant condition that now requires correction by another contractor. Despite the lack of legal completion and documentation, Service Finance Company continues to treat the account as valid and has reported it to credit reporting agencies as accurate.\n\nBecause the financed goods and services were not properly completed or legally delivered, I am asserting my rights under the FTC Holder Rule.\n\nRequested Resolution : I am requesting that Service Finance Company : Provide documentation demonstrating that the solar project was fully permitted, inspected, and approved for operation Cease reporting this account as accurate while it remains disputed Correct or remove any inaccurate credit reporting associated with this account If Service Finance Company can not provide documentation demonstrating legal completion of the project, the debt should not be considered valid.","date_sent_to_company":"2026-04-27T22:11:38.000Z","issue":"Problem with additional add-on products or services","sub_product":"Installment loan","zip_code":"32779","tags":null,"has_narrative":true,"complaint_id":"21644641","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRUIST FINANCIAL CORPORATION","date_received":"2026-04-27T21:22:37.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["Product : Consumer <em>Loan</em> / Installment <em>Loan</em> Issue : Problem with a purchase shown on your statement ( or select the closest match : <em>loan</em> dispute / incorrect information ) Complaint Title : Financing for Solar Project That Was Never Permitted, Inspected, or Granted Permission to Operate Complaint Narrative : I am filing a formal complaint regarding a retail installment contract financed by Service Finance Company , LLC for a solar installation associated with XXXX XXXX XXXX XXXX."],"product":["Payday <em>loan</em>, title <em>loan</em>, personal <em>loan</em>, or advance <em>loan</em>"],"sub_product":["Installment <em>loan</em>"]},"sort":[16.795036,"21644641"]},{"_index":"complaint-public-v1","_id":"20371628","_score":16.580818,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"I am filing a complaint regarding a solar loan issued by GoodLeap that is tied to a system installed at my home which is currently unsafe, non-operational, and under investigation for causing electrical damage. \n\nShortly after installation, a significant electrical issue occurred at my residence, including sparking and failure of the main electrical panel, which required replacement. A licensed electrician has been involved, and the solar system has since been disconnected and is not operational. \n\nThe installation and interconnection method are currently under investigation, and there are serious concerns that the system may have been improperly installed and contributed to the electrical failure. My homeowners insurance and other parties are involved in evaluating the damage and liability. \n\nDespite this, GoodLeap has refused to meaningfully address the issue beyond directing me back to the installer and continues to expect payment on a system that is not functioning and may have caused damage to my home.\n\nI am disputing this loan because the financed system is not operational, may be unsafe, and may not have been properly installed or delivered in a functional condition.","date_sent_to_company":"2026-03-18T14:40:28.000Z","issue":"Problem with additional add-on products or services","sub_product":"Installment loan","zip_code":"28144","tags":null,"has_narrative":true,"complaint_id":"20371628","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Paramount GR Holdings, LLC","date_received":"2026-03-18T14:35:53.000Z","state":"NC","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I am disputing this <em>loan</em> because the financed system is not operational, may be unsafe, and may not have been properly installed or delivered in a functional condition."],"product":["Payday <em>loan</em>, title <em>loan</em>, personal <em>loan</em>, or advance <em>loan</em>"],"sub_product":["Installment <em>loan</em>"]},"sort":[16.580818,"20371628"]},{"_index":"complaint-public-v1","_id":"15809404","_score":16.388521,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"I financed a solar installation through Mosaic in XX/XX/year>, with XXXX XXXX as the contractor ( loan amount {$39000.00} ). Con XXXX approved my interconnection on XX/XX/year>, but the system has generated XXXX electricity since installation. My Con XXXX bills for over a year confirm XXXX kWh production. \n\nI filed a complaint with Mosaic, but in XX/XX/year> they closed it, saying they could not reach XXXX XXXX. Meanwhile, I am still being billed monthly for a non-functioning system. \n\nIn addition, the installation caused roof damage, resulting in a leak inside my home one week after the panels were installed.\n\nThis situation represents a breach of contract and a violation of the FTC Holder Rule, which makes Mosaic responsible as the lender for the contractors failure. I am requesting Mosaic suspend all payments immediately and either : 1. Arrange proper repair/installation of a functioning system, or 2. Cancel the loan entirely and refund all payments made.","date_sent_to_company":"2025-09-10T02:22:46.000Z","issue":"Problem with additional add-on products or services","sub_product":"Installment loan","zip_code":"11361","tags":null,"has_narrative":true,"complaint_id":"15809404","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"Solar Mosaic LLC","date_received":"2025-09-09T15:44:50.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Cancel the <em>loan</em> entirely and refund all payments made."],"product":["Payday <em>loan</em>, title <em>loan</em>, personal <em>loan</em>, or advance <em>loan</em>"],"sub_product":["Installment <em>loan</em>"]},"sort":[16.388521,"15809404"]},{"_index":"complaint-public-v1","_id":"19457794","_score":14.4151,"_source":{"product":"Debt collection","complaint_what_happened":"We respectfully submit this formal consumer complaint concerning fraudulent, deceptive, and negligent practices committed by XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX their shared platform XXXX and affiliated finance partner GoodLeap ( formerly XXXX  ). \nWe are joint homeowners of XXXX XXXX XXXX XXXX XXXX XXXX New York, where we entered into agreements for a solar energy system, roof replacement, and HVAC installation. Due to the contractors ' improper handling of permits, duplicate and conflicting contracts, and misfiled utility and municipal records, the XXXX XXXX XXXX XXXX issued Building Violation # XXXX. These actions have caused substantial financial harm, regulatory exposure, and emotional distress. \nDespite the project being actively disputed and unresolved, GoodLeap has issued collection threats and warnings of potential system disconnection, placing us at risk of credit damage and loss of service for work performed under defective and unauthorized conditions. \nEnclosed are verified agreements, municipal violation records, interconnection filings, internal project tracker records, and loan communications supporting this complaint. We respectfully request investigation, enforcement action, consumer protection relief, rescission of deceptive contracts, and assistance in preventing further harm while this matter is under review. \nThank you for your attention to this serious matter","date_sent_to_company":"2026-02-12T19:13:01.000Z","issue":"Took or threatened to take negative or legal action","sub_product":"Other debt","zip_code":"10550","tags":null,"has_narrative":true,"complaint_id":"19457794","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Paramount GR Holdings, LLC","date_received":"2026-02-12T18:57:23.000Z","state":"NY","company_public_response":null,"sub_issue":"Threatened or suggested your credit would be damaged"},"highlight":{"complaint_what_happened":["Enclosed are verified agreements, municipal violation records, <em>interconnection</em> filings, internal project tracker records, and <em>loan</em> communications supporting this complaint. We respectfully request investigation, enforcement action, consumer protection relief, rescission of deceptive contracts, and assistance in preventing further harm while this matter is under review. \nThank you for your attention to this serious matter"]},"sort":[14.4151,"19457794"]},{"_index":"complaint-public-v1","_id":"6763347","_score":14.130976,"_source":{"product":"Payday loan, title loan, or personal loan","complaint_what_happened":"Contract was signed with XXXX XX/XX/XXXX my loan with goodleap begun XX/XX/15 At this time my panels were not functional and had trouble getting in contact with anyone from XXXX. \n\nOn XX/XX/XXXX while watching XXXX we found out that the company XXXX XXXX was no where to be found and of a possible bankruptcy. \n\nI expressed my concerns with Goodleap and informed them of the bankruptcy and how my panels were left at a 10 % install progress. They assured me they were not under bankruptcy and that they ( Goodleap ) called in XXXX to let them know of a \" New Year Staffing '' this conversation was saved. \n\nDuring thus time I called my electric company and they informed me that XXXX never sent interconnection applications and we were not approved for the panels placed on our roof. I also called the city and was informed XXXX never requested permits to work on our roof. \n\nI kept calling Goodleap every week to ask about the status of my complaint with no luck. I called for 2 months straight with no new answers. \n\nAs of XXXX I decided to hire a lawyer to help with this matter. \nThis lawsuit has expanded into a class action lawsuit with more than 100 ( this list keeps growing ) customers affected by XXXX and the financial companies. \n\nI would like Goodleap to cancel my loan and pay me back the money sent. I paid {$12000.00} as an initial payment and 3 months of {$150.00} after that. XXXX breached the contract by not finishing the job and Goodleap dispersed the money without verification of the status. \n\nThank you!","date_sent_to_company":"2023-03-28T23:47:44.000Z","issue":"Problem with additional add-on products or services","sub_product":"Installment loan","zip_code":"72758","tags":null,"has_narrative":true,"complaint_id":"6763347","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Paramount GR Holdings, LLC","date_received":"2023-03-28T22:57:44.000Z","state":"AR","company_public_response":"Company believes complaint caused principally by actions of third party outside the control or direction of the company","sub_issue":null},"highlight":{"complaint_what_happened":["I would like Goodleap to cancel my <em>loan</em> and pay me back the money sent. I paid {$12000.00} as an initial payment and 3 months of {$150.00} after that. XXXX breached the contract by not finishing the job and Goodleap dispersed the money without verification of the status. \n\nThank you!"],"product":["Payday <em>loan</em>, title <em>loan</em>, or personal <em>loan</em>"],"sub_product":["Installment <em>loan</em>"]},"sort":[14.130976,"6763347"]},{"_index":"complaint-public-v1","_id":"21852930","_score":13.166509,"_source":{"product":"Debt collection","complaint_what_happened":"I am submitting this complaint regarding ongoing collection attempts on a solar loan tied to a system that was never completed or placed into service. \n\nI previously submitted a complaint regarding this matter through the Consumer Financial Protection Bureau in XX/XX/year>. That complaint primarily addressed credit reporting concerns. This complaint is being submitted because the issue remains unresolved and the company continues collection activity without providing proper validation of the debt. \n\nOn XX/XX/year>, I formally disputed this account in writing. The solar system associated with this loan was installed but never completed. The required final inspection and interconnection with the XXXXXXXX XXXX XXXX were never performed, and city records confirm that the system was not approved or connected. \n\nIn XX/XX/year>, I received written communication from the company stating that the system is currently disconnected and requires payment to be reconnected. This indicates that the system is not operational and has not provided any benefit. \n\nDespite this, the company continues to attempt to collect on the account. I have received repeated phone calls, but the company has not provided proper written validation of the debt. \n\nI have requested documentation including proof of completed installation, final inspection approval, evidence that the system was ever operational, a full payment and balance history, and legal justification for enforcing the debt despite non-performance. This information has not been provided. \n\nAdditionally, this account was removed from my XXXX  credit report following a dispute, raising concerns about the validity and accuracy of the debt. \n\nI believe the company is attempting to collect on a debt tied to a system that was never fully delivered or operational. I am requesting that the company either provide proper validation of the debt or cease all collection activity. \n\nSupporting documentation has been provided, including written communication from the company acknowledging the system is disconnected and documentation confirming the lack of final inspection and connection. \n\nI request that all future communication be in writing.","date_sent_to_company":"2026-05-04T15:34:54.000Z","issue":"Attempts to collect debt not owed","sub_product":"Other debt","zip_code":"28304","tags":"Servicemember","has_narrative":true,"complaint_id":"21852930","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Concord Servicing Corporation","date_received":"2026-05-04T15:06:35.000Z","state":"NC","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["The solar system associated with this <em>loan</em> was installed but never completed. The required final inspection and <em>interconnection</em> with the XXXXXXXX XXXX XXXX were never performed, and city records confirm that the system was not approved or connected. \n\nIn XX/XX/year>, I received written communication from the company stating that the system is currently disconnected and requires payment to be reconnected. This indicates that the system is not operational and has not provided any benefit."]},"sort":[13.166509,"21852930"]},{"_index":"complaint-public-v1","_id":"21160113","_score":12.753141,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"In XX/XX/XXXX, a solar installation loan for {$91000.00} was originated through Mosaic to finance a solar panel system installed by XXXX XXXX at a residential property in XXXX XXXX, NY. The loan was {$0.00} down, 100 % financed at 9.99 % APR. \nThe solar panels were physically installed in XX/XX/XXXX. However, the installer never completed the project. No XXXX XXXXXXXX  XXXX XXXX inspection was scheduled. No Permit to Operate was filed. No XXXX XXXX grid interconnection was completed. The system has never been operational and provides XXXX benefit. \nOn XX/XX/XXXX, the full {$91000.00} was disbursed to the installer, confirmed by Solar Servicing 's own transaction history as an \" Advance To Increase Balance. '' Mosaic filed for XXXX  XXXX bankruptcy in XX/XX/XXXX. Solar Servicing LLC ( a subsidiary of XXXX XXXX  XXXX acquired the loan servicing in XX/XX/XXXX. \nSince XX/XX/XXXX, the borrower has made 13 monthly payments of {$620.00}, totaling {$8100.00}. Every payment has been applied entirely to interest. {$0.00} has gone to principal. The balance remains {$91000.00}. The daily finance charge is {$25.00}. \nOn XX/XX/XXXX, the installer ( XXXX ) falsely claimed the project was on hold because the lender never provided proof of funding. Solar Servicing 's records prove this was untrue. The full amount was disbursed in XX/XX/XXXX. \nOn XX/XX/XXXX, we requested payment deferral from Solar Servicing given the system is non-operational. Solar Servicing denied the request, stating the loan obligation stands regardless of the system 's operational status. \nOn XX/XX/XXXX, XXXX sent a mass email to customers announcing it ceased all operations effective XX/XX/XXXX. The NY Attorney General filed a lawsuit against XXXX on XX/XX/XXXX for defrauding thousands of homeowners. XXXX 's operating license was revoked by the NY XXXX XXXX XXXX in late XXXX. \nThe borrower is a senior citizen on a fixed income paying $ XXXX for a solar system that was never made functional, installed by a company that received {$91000.00} and shut down, financed through a lender that went bankrupt.","date_sent_to_company":"2026-04-11T14:56:53.000Z","issue":"Charged fees or interest you didn't expect","sub_product":"Installment loan","zip_code":"10312","tags":"Older American","has_narrative":true,"complaint_id":"21160113","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"Solar Mosaic LLC","date_received":"2026-04-11T14:48:48.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["In XX/XX/XXXX, a solar installation <em>loan</em> for {$91000.00} was originated through Mosaic to finance a solar panel system installed by XXXX XXXX at a residential property in XXXX XXXX, NY. The <em>loan</em> was {$0.00} down, 100 % financed at 9.99 % APR. \nThe solar panels were physically installed in XX/XX/XXXX. However, the installer never completed the project. No XXXX XXXXXXXX  XXXX XXXX inspection was scheduled. No Permit to Operate was filed. No XXXX XXXX grid <em>interconnection</em> was completed."],"product":["Payday <em>loan</em>, title <em>loan</em>, personal <em>loan</em>, or advance <em>loan</em>"],"sub_product":["Installment <em>loan</em>"]},"sort":[12.753141,"21160113"]},{"_index":"complaint-public-v1","_id":"6371113","_score":12.02767,"_source":{"product":"Payday loan, title loan, or personal loan","complaint_what_happened":"On XX/XX/XXXX, I agreed for a solar company, XXXX XXXX XXXX XXXX XXXX, to install solar panels on my roof. XXXX put me in touch with Mosaic for the financing of the project in the amount of {$42000.00}. It took me until XX/XX/XXXX to finally get all of the panels installed. My electric provider ( XXXX ) notified me on XX/XX/XXXX that XXXX had not responded back to their requests for the interconnection. So I called XXXX on XX/XX/XXXX to inquire about this. They sent a person out to my house the next day to acquire some information which they said would be submitted to XXXX. Two weeks went by and XXXX contacted me again saying they had not heard anything. So I started trying to call every XXXX  phone number that I had and got no answers or callbacks. This was on XX/XX/XXXX. The next day I called XXXX and asked them what I needed to do to allow a connection to be made. They gave me a list of 3 things that needed to be submitted. So I gathered that information and emailed it to XXXX. On XX/XX/XXXX, a XXXX meter technician came to my house and installed a new electric meter which would measure power coming in from the solar panels. We threw the breaker switch for the panels and, unfortunately, nothing happened. In speaking with others about this company, they all have had the same experience. Panels installed that are not operational! I called another solar company and they were nice enough to advise me to cancel my loan financing agreement. I have had two payments already withdrawn from my account. So, I contacted Mosaic on XX/XX/XXXX and filed a complaint with them asking them to cancel our agreement. They sent me an email and said they would contact XXXX to get them to come to my house and finish the project. They also supplied a phone number for XXXX to me. I called the number for a solid week and never received an answer. I left messages but never have received any callbacks. I called Mosaic again on XX/XX/XXXX to check on the status and they said they were still awaiting a response from XXXX. I called Mosaic again today ( XX/XX/XXXX ) and they said they were still awaiting a response. I told them they would never get a response because this whole thing was a scam and I wanted this loan canceled.","date_sent_to_company":"2022-12-28T22:23:12.000Z","issue":"Problem when making payments","sub_product":"Installment loan","zip_code":"72701","tags":"Older American","has_narrative":true,"complaint_id":"6371113","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Solar Mosaic LLC","date_received":"2022-12-28T21:34:50.000Z","state":"AR","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I told them they would never get a response because this whole thing was a scam and I wanted this <em>loan</em> canceled."],"product":["Payday <em>loan</em>, title <em>loan</em>, or personal <em>loan</em>"],"sub_product":["Installment <em>loan</em>"]},"sort":[12.02767,"6371113"]},{"_index":"complaint-public-v1","_id":"3302575","_score":11.349493,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Even after knowing all of the information of how institutions function in the United States to disempower certain communities and people of XXXX. It is still necessary to challenge the institutions to attain equitable treatment. The credit bureaus has an interconnection between financial institution, insurances companies, and credit unions, etc, who uses them for housing, redlining, and for devaluing an entire community by labeling all of its resident as \" high risks ''. \n\nEquifax has attempted to devalue my credit health as the United States Government devalued XXXX Americans for homeownership in the XXXX. The Ponzi Schemes was used by the United States government to build projects for white privileged soldiers. Then the United States Government emerged with the G.I. Bill to allow white privileged soldiers to escape from the projects but kept XXXX Americans trapped in the inner-city by alleging the government did not have money to lend to XXXX Americans soldiers for the 235 homeownership program. \n\nThe existence of economic and XXXX inequity continues to prevail with Equifax against my credit health. Equifax has developed a sense of superiority over my credit health on or about XX/XX/2019. Equifax distorted conditioning process was used to report to XXXX XXXX XXXX XXXX and other creditors that there are derogatory on my credit health. Such as a derogatory public record, or collection, and proportion of loan amount is too high on my credit health that all are unfounded in fact. \n\nEquifax knows that access to excellent credit health, or quality education, and health care, is the road to empowerment. Equifax internalized XXXX oppression has attempted to disempower me with inaccurate  credit information to my creditor. Equifax has generated their wide disparities in my life by their biases, stereotypes, and behaviors that characterize they're \" real '' XXXX. America ( Equifax ) institutionalized racism is supported by your white power structure that allows you to loot America of goods, or steal goods, or plunder people of XXXX credit health. \n\nAccording to Professor XXXX XXXX companies of the upper socioeconomic class engage in much more criminal behavior as Equifax has done than the lower socioeconomic offenders.","date_sent_to_company":"2019-07-11T04:11:39.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"364XX","tags":"Older American","has_narrative":true,"complaint_id":"3302575","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2019-07-11T02:49:30.000Z","state":"AL","company_public_response":null,"sub_issue":"Public record information inaccurate"},"highlight":{"complaint_what_happened":["Such as a derogatory public record, or collection, and proportion of <em>loan</em> amount is too high on my credit health that all are unfounded in fact. \n\nEquifax knows that access to excellent credit health, or quality education, and health care, is the road to empowerment. Equifax internalized XXXX oppression has attempted to disempower me with inaccurate  credit information to my creditor."]},"sort":[11.349493,"3302575"]},{"_index":"complaint-public-v1","_id":"15249044","_score":10.611088,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"I entered into a solar lease agreement with GoodLeap and XXXX XXXX XXXX XXXX XXXX in XXXX of XXXX. I informed GoodLeap I wished to cancel the contract on XX/XX/XXXX. I was told no funds had been disbursed to XXXX and cancellation could proceed. I emailed XXXX that same day advising them that there was no longer any funds to continue this project. \n\nHowever, I later learned that on XX/XX/XXXX, GoodLeap disbursed funds to XXXX on XX/XX/XXXX, after they certified the project as complete. This is false. Only the physical installation of panels was done there has been no interconnection to the utility, no Permission to Operate ( PTO ), and the system is not generating electricity.\n\nMy GoodLeap XXXX XXXX XXXXXXXX XXXX XXXX, clearly defines Activation Date as : The date that the System is turned on and generating power after receiving any required utility approval ( e.g., permission to operate ).\n\nGoodLeaps representative told me panel installation alone is sufficient for payment. This is inconsistent with the written contract, industry standards, and consumer protection law. By releasing funds based on a false claim of completion, GoodLeap has relied on a material misrepresentation by XXXX and violated the agreement. \n\nXXXX has repeatedly engaged in misleading and dishonest practices, and I do not want them to perform any further work on my property. \n\nAdditionally, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  of my GoodLeap XXXX XXXX XXXX explicitly states that GoodLeap will not put a lien on your Home. Despite this, I have discovered that a lien has been placed on my property. This is a direct breach of the agreement.","date_sent_to_company":"2025-08-13T02:51:58.000Z","issue":"Problem with additional add-on products or services","sub_product":"Installment loan","zip_code":"33905","tags":null,"has_narrative":true,"complaint_id":"15249044","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Paramount GR Holdings, LLC","date_received":"2025-08-13T02:32:22.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Only the physical installation of panels was done there has been no <em>interconnection</em> to the utility, no Permission to Operate ( PTO ), and the system is not generating electricity.\n\nMy GoodLeap XXXX XXXX XXXXXXXX XXXX XXXX, clearly defines Activation Date as : The date that the System is turned on and generating power after receiving any required utility approval ( e.g., permission to operate ).\n\nGoodLeaps representative told me panel installation alone is sufficient for payment."],"product":["Payday <em>loan</em>, title <em>loan</em>, personal <em>loan</em>, or advance <em>loan</em>"],"sub_product":["Installment <em>loan</em>"]},"sort":[10.611088,"15249044"]},{"_index":"complaint-public-v1","_id":"20995385","_score":9.97322,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"In XXXX, a solar loan was issued by GoodLeap in connection with a residential solar installation arranged through a third-party contractor ( XXXX, formerly XXXX ). The primary borrower was elderly and in declining health at the time of origination and XXXX XXXX in XXXX. I am the co-borrower responsible for addressing the account. \n\n\n\nFrom the outset, the transaction involved material misrepresentations. Representations were made regarding system performance, expected energy savings, and financial benefits, including rebates and tax-related incentives, which were not realized. The overall financial obligation associated with the loan also appears inconsistent with what was initially represented. \n\n\n\nIn XX/XX/XXXX, I formally raised a dispute with GoodLeap. The dispute involves misrepresentation at the point of sale, a system that did not function as represented, and installation-related roof damage. \n\n\n\nAfter installation, the system did not provide any measurable or realized benefit. To my knowledge, it was never confirmed to be fully operational in a way that delivered usable energy or resulted in any actual benefit to the property. \n\n\n\nRoof damage occurred in the same areas where the solar panels were installed. Photographic documentation was provided showing the damage aligned with the panel locations, and repairs were required. Despite this, GoodLeap stated it could not determine causation and has not taken responsibility. \n\n\n\nOn XX/XX/XXXX, these issues were clearly communicated to GoodLeap in writing. Despite this, the company has repeatedly stated that these issues were not previously raised, which is inaccurate. \n\n\n\nThe company has also attempted to merge a separate issue involving the correction of an improperly filed XXXX XXXX with the broader dispute. The XXXX matter was identified and corrected and is unrelated to the underlying dispute regarding misrepresentation, system performance, and property damage. \n\n\n\nIn response to a prior CFPB complaint, GoodLeap stated that a designated representative would work directly with me to resolve the matter. However, this has not occurred. Communications have been inconsistent and delayed, and responses are typically only received after repeated follow-up attempts. In multiple instances, extended periods passed without any response, requiring additional outreach to obtain even a basic reply. \n\n\n\nSince XX/XX/XXXX, I have made multiple attempts to resolve this matter through written communication and follow-ups. The company has failed to provide timely or substantive responses and has not engaged in a meaningful effort to resolve the dispute. \n\n\n\nGoodLeap has relied on internal production summaries to support its position but has not provided verifiable documentation demonstrating that the system was fully operational, connected to the grid, or delivering usable energy. No documentation has been provided confirming interconnection approval ( Permission to Operate ) or evidence of energy being credited through the serving utility. The absence of this verification is material to determining whether the system was operational as represented. \n\n\n\nInstead of addressing the documented issues, the company has repeatedly offered settlement options without resolving the underlying problems. \n\n\n\nAfter requesting a clear, substantiated response and the findings of the companys internal review, GoodLeap failed to provide the requested documentation and did not respond further. \n\n\n\nThis complaint is being submitted because GoodLeap has failed to properly investigate, document, and resolve a dispute involving misrepresentation, system non-performance, and installation-related property damage.","date_sent_to_company":"2026-04-07T01:06:38.000Z","issue":"Getting the loan","sub_product":"Installment loan","zip_code":"75241","tags":"Older American","has_narrative":true,"complaint_id":"20995385","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Paramount GR Holdings, LLC","date_received":"2026-04-06T23:55:46.000Z","state":"TX","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["No documentation has been provided confirming <em>interconnection</em> approval ( Permission to Operate ) or evidence of energy being credited through the serving utility. The absence of this verification is material to determining whether the system was operational as represented. \n\n\n\nInstead of addressing the documented issues, the company has repeatedly offered settlement options without resolving the underlying problems."],"product":["Payday <em>loan</em>, title <em>loan</em>, personal <em>loan</em>, or advance <em>loan</em>"],"issue":["Getting the <em>loan</em>"],"sub_product":["Installment <em>loan</em>"]},"sort":[9.97322,"20995385"]},{"_index":"complaint-public-v1","_id":"21614676","_score":9.32867,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"In response to the question of what happened, I provide the following description of the situation : On XX/XX/year>, I entered into a Residential Sales Agreement with XXXX XXXX for the installation of a photovoltaic system with a total value of USD XXXX ( agreement attached ). According to the terms of the agreement, the projected start date of the work was set for XX/XX/year>, and the completion date for XX/XX/year>. \n\n\n\nOn the day the contract was signed, i.e., XX/XX/year>, we informed the sales representative that we would not be home from XX/XX/year>, to XX/XX/year>, and that we did not consent to any work being performed during that time. The representative confirmed this information, assuring us that installation typically begins several weeks after signing the contract. This assurance was not honored. \n\n\n\nOn XX/XX/year>, I received confirmation regarding project financing ; however, on XX/XX/year>, we received an official denial of the loan ( letter attached ). \n\n\n\nUnauthorized, premature, and incomplete installation : Despite the above, the solar system was partially installed at the end of XX/XX/year> during my absence ( I was on vacation from XX/XX/XXXX to XX/XX/year> ; I am unable to specify the exact installation date, however upon my return the installation had already been partially completed ), without prior notice, scheduling, or my consent, and before the planned start date specified in the contract. \n\n\n\nI have photographic documentation dated XX/XX/year> ( attached ), confirming the condition of the installation. The photos were taken a few days after my return and document work that had already been completed earlier. \n\n\n\nAdditionally, the work was carried out despite the lack of approved financing, which was clearly confirmed by the loan denial dated XX/XX/year>. \n\n\n\nThe project was never completed or activated. The utility provider, XXXX XXXX, confirmed in writing ( email attached ) that no interconnection application was submitted and no Permission to Operate ( PTO ) was issued. \n\n\n\nFurthermore, at my own expense, we commissioned an independent inspection of the installation ( report attached ), which confirmed that the system is incomplete and contains significant deficiencies and irregularities. \n\n\n\nAs a result, the system was never approved for use and remains incomplete. \n\n\n\nAdditionally, despite the absence of my consent and prior arrangements, the installer continued work on the installation again without our knowledge. We were only informed oncewhen the contractors arrived to connect the system to the main electrical panel. At that stage, we were not yet aware of the extent of the irregularities, and therefore we allowed that work to be performed. \n\n\n\nMoreover, the installation did not pass the required inspection, which is officially confirmed in documentation available at the XXXX XXXX XXXX XXXX XXXX ( document attached ). Despite the project not being completed or approved, the financing institution proceeded with further actions. \n\n\n\nImproper disbursement of funds : Dividend Finance disbursed 100 % of the loan funds to XXXX XXXX XXXX without verifying project completion, final inspection approval, or obtaining Permission to Operate ( PTO ) from the utility company. Subsequently, a UCC-1 lien was placed on the property, despite the project not meeting the basic conditions to be considered completed and operational, and without a valid or enforceable basis for establishing such security interest.\n\nA UCC filing still appears on my property. This lien, based on an unverified and defective financing process and a non-functioning system, prevents me from selling or refinancing my home and negatively affects my creditworthiness, limiting my ability to obtain any other financing. Additionally, further interest continues to accrue month after month, causing the debt to steadily increase, which currently exceeds USD XXXX, worsening my financial situation and causing further long-term harm.","date_sent_to_company":"2026-04-26T23:53:05.000Z","issue":"Getting the loan","sub_product":"Installment loan","zip_code":"344XX","tags":null,"has_narrative":true,"complaint_id":"21614676","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FIFTH THIRD FINANCIAL CORPORATION","date_received":"2026-04-26T21:35:59.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Additionally, the work was carried out despite the lack of approved financing, which was clearly confirmed by the <em>loan</em> denial dated XX/XX/year>. \n\n\n\nThe project was never completed or activated. The utility provider, XXXX XXXX, confirmed in writing ( email attached ) that no <em>interconnection</em> application was submitted and no Permission to Operate ( PTO ) was issued."],"product":["Payday <em>loan</em>, title <em>loan</em>, personal <em>loan</em>, or advance <em>loan</em>"],"issue":["Getting the <em>loan</em>"],"sub_product":["Installment <em>loan</em>"]},"sort":[9.32867,"21614676"]},{"_index":"complaint-public-v1","_id":"10456749","_score":9.055546,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"On XXXX of XXXX a person came to my home to sell solar panels with XXXX XXXX, the guy send my documents for the loan and I was APPROVED for a solar panel loan with XXXX XXXX XXXX, I was happy cause I think I've gon na save some money and suddenly change my mind, this is a nightmare without happy ending, they install the panels on my roof then they disappeared, we call too many times for get an updates and they always saying we working on getting an update for you and we didn't get nothing, on XX/XX/XXXX of XXXX they send a new text message saying our electrician will be stopping by your home on XX/XX/XXXX to take some photos of the system for the inspector, on XX/XX/XXXX of XXXX we receive a new txt message saying as we been working to process your interconnection agreement with XXXX XXXX they said it came to their attention the name on my XXXX XXXX account is different from the utility company that we have on file, unfortunately XXXX requires that the name on your account with them and the and the name on the insurance documentation that we provide match exactly, they said I need to call XXXX XXXX and talk with them and ask if they can change the name on my account, XXXX XXXX said no, they can not do that so I call my insurance mortgage company and they gave me the same answer XXXX give it to me, no, XX/XX/XXXX they send another text message saying our electrician will be stooping by your home on take some pictures and the last text message they send was on XX/XX/XXXX your solar panels pass inspections we are now requesting the meter set with your utility company and they disappeared again. On XX/XX/XXXX we call again and then nobody answer the phone we call XXXX XXXX XXXX to ask them if they know something and they said XXXX XXXX  are now under sunlight financial, they provide us the number and we call them they said XXXX XXXX are now on bankrupt we are surprised cause nobody notify us, we call always to get updates and they just lied saying they working on it, sunlight promise work on turned on but they didn't they just lied to us, cause XXXX XXXX send me and email saying a lot of issues about the installation, the panel specification sheet model number doesn't match the model provided on the application or the one line they talking about the electrical one line drawing, the panel specification sheet model uploaded doesn't match the model provided on the application refer to the inverter specification sheet, the signature on the application and agreement must match that of the XXXX XXXX account XXXX XXXX XXXX XXXX, panel specification sheet need to be correct the application model number or the old /specification sheet the uploaded XXXX doesn't match the XXXX uploaded to the XXXX on XXXX website, I Talk with XXXX XXXX XXXX to request a stop payment and explaining what's going and they said they don't care I needed to pay even my panels not work they said I need to call Sunlight, sunlight said XXXX is the one who can stop the payments, I'm tired on 2 years and a half playing this game and loose money and feel been scam, they just throw the ball side by side and nobody can solve my problem, also XXXX XXXX said we are like no have panels on my roof, I'm frustrated I send a complaint also to the XXXX on XX/XX/XXXX and they said XXXX XXXX are not on bankrupt they just ceased operations on XX/XX/XXXX and laid off the employees and does not have the funds or ability to resolve consumer they said trying to get and attorney and explain my situation, and im still loosing money and time, Im really frustrated, need help","date_sent_to_company":"2024-10-15T23:18:45.000Z","issue":"Struggling to pay your loan","sub_product":"Installment loan","zip_code":"27217","tags":null,"has_narrative":true,"complaint_id":"10456749","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Sunlight Financial LLC","date_received":"2024-10-15T21:45:28.000Z","state":"NC","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["On XXXX of XXXX a person came to my home to sell solar panels with XXXX XXXX, the guy send my documents for the <em>loan</em> and I was APPROVED for a solar panel <em>loan</em> with XXXX XXXX XXXX, I was happy cause I think I've gon na save some money and suddenly change my mind, this is a nightmare without happy ending, they install the panels on my roof then they disappeared, we call too many times for get an updates and they always saying we working on getting an update for you and we didn't get nothing, on XX/"],"product":["Payday <em>loan</em>, title <em>loan</em>, personal <em>loan</em>, or advance <em>loan</em>"],"issue":["Struggling to pay your <em>loan</em>"],"sub_product":["Installment <em>loan</em>"]},"sort":[9.055546,"10456749"]},{"_index":"complaint-public-v1","_id":"13872586","_score":8.426083,"_source":{"product":"Debt collection","complaint_what_happened":"On XX/XX/XXXX, I entered into a contract with XXXX XXXX XXXX to install a new roof and solar panel system at my home. Despite fulfilling my obligations, I have experienced significant failures on Sunnovas part, resulting in financial losses and emotional distress. \n\nIssues Encountered : Severe Property Damage My new roof was completed on XX/XX/XXXX, and the solar panels were installed on XX/XX/XXXX. However, just days later, on XX/XX/XXXX, my property suffered a major leak, causing catastrophic damage to multiple areas. \nFailure to complete installation : Sunnova falsely marked the solar system as complete in XX/XX/XXXX despite it being inactive/nonfunctional/incomplete to start illegal collection of payments as of XX/XX/XXXX. \n\no XXXX page XXXX of my contract agreement, monthly payments should begin at least 30 days after either the interconnection date or 60 days post-installation. \no Sunnova has continuously billed me for a system that is inactive, forcing me to pay both Sunnova and XXXX XXXX  XXXX simultaneously. \no I have made 23 months of payments, including interest, for a system that does not work. \nCosmetic Damage & Warranty Concerns o The exterior of my home now has visible patches and exposed pipes, diminishing the property 's visual appeal. \no I fear that XXXX may fail to honor its warranty obligations due to incomplete work. \nRequested Action : Given the financial and emotional burden this situation has caused, I respectfully request intervention to ensure Sunnova : Refunds all payments ( including interest ) made toward the non-functional solar system Completes installation and activates the system Compensates for property damages incurred Lack of communication & delays : Sunnova repeatedly postponed installation and failed to respond adequately. \n\nI have filed a complaint with the XXXX XXXX XXXX  since XX/XX/XXXX with no resolution, still active. I asked Sunnova several time through the XXXX complaint to stop the unlawful collection of payments. \n\nIn addition, I have filed a complaint with the Contractors State License Board ( CSLB ). They were not able to take any action in my case since they had revoked Sunnova 's license by a CSLB disciplinary action ( Sunnova 's License : XXXX, letter from XXXX XXXX, Supervising Special Investigator, dated XX/XX/XXXX ). \n\nI read in the news four days ago that Sunnova is facing financial difficulties, and there are concerns about a potential bankruptcy filing. \n\nAnother family member in XXXX, California is going through this same terrible experience. \n\nI ask for your intervention to secure a refund, enforce completion of installation, provide compensation for damages, and ensure warranty coverage. \n\nPlease we need your assistance, we do not know what else to do or where else to turn for help.","date_sent_to_company":"2025-06-03T03:05:59.000Z","issue":"Took or threatened to take negative or legal action","sub_product":"Other debt","zip_code":"94112","tags":null,"has_narrative":true,"complaint_id":"13872586","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Sunnova Energy Corporation","date_received":"2025-06-03T02:34:16.000Z","state":"CA","company_public_response":null,"sub_issue":"Threatened or suggested your credit would be damaged"},"highlight":{"complaint_what_happened":["o XXXX page XXXX of my contract agreement, monthly payments should begin at least 30 days after either the <em>interconnection</em> date or 60 days post-installation. \no Sunnova has continuously billed me for a system that is inactive, forcing me to pay both Sunnova and XXXX XXXX  XXXX simultaneously. \no I have made 23 months of payments, including interest, for a system that does not work."]},"sort":[8.426083,"13872586"]},{"_index":"complaint-public-v1","_id":"3886459","_score":7.8071814,"_source":{"product":"Debt collection","complaint_what_happened":"In around XXXX I came to find out that my father took out a loan with EduCap in the amount of {$12000.00} and used my information to obtain it. I used federal financial aid to fund my education and never used a private loan so I was surprised to learn this information. I filed a police report and my father who has now passed wrote a letter explaining the situation to the lender. I never received and do not recall receiving any information regarding this loan since about XXXX. Recently, I received a letter that my wages will be garnished. I have asked for and never received fraud and identity theft paperwork or a hardship request and reached no solution. This company and their collectors have been harassing me for over 8 years. I tried to reach a solution but was told to contact a lawyer and that the company decided I am responsible after several attempts following their rules to show I did not take out this loan. This is continued harassment and has to be illegal to never summon me to court and only send notices that I have to pay or they will take my hard earned money. I want the matter resolved and filed as fraudulent.","date_sent_to_company":"2020-10-07T20:50:37.000Z","issue":"Attempts to collect debt not owed","sub_product":"Private student loan debt","zip_code":"07601","tags":null,"has_narrative":true,"complaint_id":"3886459","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"LOAN TO LEARN","date_received":"2020-10-07T20:35:10.000Z","state":"NJ","company_public_response":null,"sub_issue":"Debt was result of identity theft"},"highlight":{"complaint_what_happened":["In around XXXX I came to find out that my father took out a <em>loan</em> with EduCap in the amount of {$12000.00} and used my information to obtain it. I used federal financial aid to fund my education and never used a private <em>loan</em> so I was surprised to learn this information. I filed a police report and my father who has now passed wrote a letter explaining the situation to the lender. I never received and do not recall receiving any information regarding this <em>loan</em> since about XXXX."],"company":["<em>LOAN</em> TO LEARN"],"sub_product":["Private student <em>loan</em> debt"]},"sort":[7.8071814,"3886459"]},{"_index":"complaint-public-v1","_id":"3721456","_score":7.8071814,"_source":{"product":"Debt collection","complaint_what_happened":"Hello I am the co-signer to the loan in question, my daughter XXXX XXXX was the recipient. \nLoan to Learn/EDUCAP locked us out of our account more than ten years ago, and I no longer have any record of my trying to contact them back then. Sent them another certified letter on XX/XX/20, and do not expect a response. \nWould like to get the loan resolved and off our credit histories, and if you folks could help, that would be great. \nSincerely, XXXX XXXX XXXX","date_sent_to_company":"2020-07-08T10:13:53.000Z","issue":"Written notification about debt","sub_product":"Private student loan debt","zip_code":"978XX","tags":"Older American, Servicemember","has_narrative":true,"complaint_id":"3721456","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"LOAN TO LEARN","date_received":"2020-06-29T20:34:00.000Z","state":"OR","company_public_response":null,"sub_issue":"Didn't receive enough information to verify debt"},"highlight":{"complaint_what_happened":["Hello I am the co-signer to the <em>loan</em> in question, my daughter XXXX XXXX was the recipient. \n<em>Loan</em> to Learn/EDUCAP locked us out of our account more than ten years ago, and I no longer have any record of my trying to contact them back then. Sent them another certified letter on XX/XX/20, and do not expect a response. \nWould like to get the <em>loan</em> resolved and off our credit histories, and if you folks could help, that would be great. \nSincerely, XXXX XXXX XXXX"],"company":["<em>LOAN</em> TO LEARN"],"sub_product":["Private student <em>loan</em> debt"]},"sort":[7.8071814,"3721456"]},{"_index":"complaint-public-v1","_id":"3229308","_score":7.8071814,"_source":{"product":"Student loan","complaint_what_happened":"I have XXXX federal student loan and making payments under income base program. I paid my private student loan from XXXX XXXX and I paid it in full startingXX/XX/XXXXup to XX/XX/XXXX which was XXXX. Now XXXX XXXX is trying to charge me XXXX which I paid it in full 4 years. I have no idea what they are saying I have XXXX kids to take care and I do not have enough income even to pay my federal loan. I ask you to help me my condition because I am in big financial crises.","date_sent_to_company":"2019-05-01T14:35:59.000Z","issue":"Dealing with your lender or servicer","sub_product":"Private student loan","zip_code":"43068","tags":null,"has_narrative":true,"complaint_id":"3229308","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"LOAN TO LEARN","date_received":"2019-05-01T14:18:22.000Z","state":"OH","company_public_response":null,"sub_issue":"Don't agree with the fees charged"},"highlight":{"complaint_what_happened":["I have XXXX federal student <em>loan</em> and making payments under income base program. I paid my private student <em>loan</em> from XXXX XXXX and I paid it in full startingXX/XX/XXXXup to XX/XX/XXXX which was XXXX. Now XXXX XXXX is trying to charge me XXXX which I paid it in full 4 years. I have no idea what they are saying I have XXXX kids to take care and I do not have enough income even to pay my federal <em>loan</em>. I ask you to help me my condition because I am in big financial crises."],"product":["Student <em>loan</em>"],"company":["<em>LOAN</em> TO LEARN"],"sub_product":["Private student <em>loan</em>"]},"sort":[7.8071814,"3229308"]},{"_index":"complaint-public-v1","_id":"3219951","_score":7.8071814,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Date Opened : XX/XX/XXXX Creditor : Loan to Learn, aka \" LOANTOLEARN '', aka \" LOAN TO LRN '', akaXXXX \" XXXX XXXX, XXXX '' High Credit : {$20000.00} Bureau Code : Co-Signer Collection Agency : XXXX XXXXXXXX XXXX XXXX Issue # 1 : The creditor is reporting the same ( {$20000.00} ) account twice. There was only ( ever ) one loan, but the creditor is reporting as if it's two separate loans/accounts. \n\nIssue # 2 The account was opened in XXXX, went delinquent, and ultimately the creditor obtained a court judgement in XXXX. I'm under the impression that negative accounts could only report for 7 years. If this account was bad in XXXX ; why is it still reporting on my credit report.","date_sent_to_company":"2019-04-23T16:13:50.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"95050","tags":null,"has_narrative":true,"complaint_id":"3219951","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"LOAN TO LEARN","date_received":"2019-04-23T15:06:36.000Z","state":"CA","company_public_response":null,"sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["Date Opened : XX/XX/XXXX Creditor : <em>Loan</em> to Learn, aka \" LOANTOLEARN '', aka \" <em>LOAN</em> TO LRN '', akaXXXX \" XXXX XXXX, XXXX '' High Credit : {$20000.00} Bureau Code : Co-Signer Collection Agency : XXXX XXXXXXXX XXXX XXXX Issue # 1 : The creditor is reporting the same ( {$20000.00} ) account twice. There was only ( ever ) one <em>loan</em>, but the creditor is reporting as if it's two separate <em>loans</em>/accounts."],"company":["<em>LOAN</em> TO LEARN"]},"sort":[7.8071814,"3219951"]},{"_index":"complaint-public-v1","_id":"2917851","_score":7.8071814,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I filed bankruptcy years ago and included a XXXX XXXX XXXXXXXX student loan that was discharged. I have spent too much time getting XXXX to finally remove it because it was in the BK and past the statute of limitations. Now there is a company reporting the loan to my credit called XXXX XXXX XXXX which doesn't have a working phone number to be able to contact them. I have tried to dispute it with XXXX and XXXX but they didn't properly investigate because if they had they would see that they cant get in touch with this company to properly verify it. Had they, they would find out this is a debt that was in a BK and past the 7 year SOL and cant be reported. Please help with this. I have attached my entire BK file and page 21 by itself so you can see the loan was in the BK.","date_sent_to_company":"2018-06-05T10:51:16.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"85395","tags":null,"has_narrative":true,"complaint_id":"2917851","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"LOAN TO LEARN","date_received":"2018-05-25T17:32:45.000Z","state":"AZ","company_public_response":null,"sub_issue":"Old information reappears or never goes away"},"highlight":{"complaint_what_happened":["I have attached my entire BK file and page 21 by itself so you can see the <em>loan</em> was in the BK."],"company":["<em>LOAN</em> TO LEARN"]},"sort":[7.8071814,"2917851"]},{"_index":"complaint-public-v1","_id":"2435488","_score":7.8071814,"_source":{"product":"Student loan","complaint_what_happened":"This loan provider continues to report negatively on my credit report. All of my other loans have been able to be deferred when I was in school, apply for a income driven repayment planned and or have a forbearance. This company has made it increasingly hard for me to reach anyone with regard to my account and making it become available. When I first called they told me that it was reassigned to a lawyer in Massachusetts. When I called them they were not able to give me any information about my account. The next time I called, they told me that my account had and reassigned to a lawyer in Tennessee. When I called them they were not able to give me any information about my account. The last and third time I called, I was told that it was reassigned to a lawyer in Tennessee, XXXX When I called them they were not able to give me any information, instead they said my account was reassigned to a company called EduCap. They gave me a phone number and when I called the phone number was not in service! I do n't know what I 'm supposed to do in terms of paying it off if I ca n't reach anyone yet, Loan to Learn continues to report missed payments to the credit bureaus and Educap did not have a working phone number.","date_sent_to_company":"2017-04-13T13:22:51.000Z","issue":"Dealing with my lender or servicer","sub_product":"Non-federal student loan","zip_code":"30058","tags":null,"has_narrative":true,"complaint_id":"2435488","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"LOAN TO LEARN","date_received":"2017-04-13T13:22:51.000Z","state":"GA","company_public_response":null,"sub_issue":"Trouble with how payments are handled"},"highlight":{"complaint_what_happened":["This <em>loan</em> provider continues to report negatively on my credit report. All of my other <em>loans</em> have been able to be deferred when I was in school, apply for a income driven repayment planned and or have a forbearance. This company has made it increasingly hard for me to reach anyone with regard to my account and making it become available. When I first called they told me that it was reassigned to a lawyer in Massachusetts."],"product":["Student <em>loan</em>"],"company":["<em>LOAN</em> TO LEARN"],"sub_product":["Non-federal student <em>loan</em>"]},"sort":[7.8071814,"2435488"]},{"_index":"complaint-public-v1","_id":"2125043","_score":7.8071814,"_source":{"product":"Consumer Loan","complaint_what_happened":"item is reporting wrong and not paid in full EMBASSY LOANS XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX ( XXXX ) XXXX Account # XXXX and never issued my refund","date_sent_to_company":"2016-10-27T14:00:47.000Z","issue":"Lender repossessed or sold the vehicle","sub_product":"Title loan","zip_code":"33547","tags":null,"has_narrative":true,"complaint_id":"2125043","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Embassy Loans","date_received":"2016-09-21T20:20:30.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["item is reporting wrong and not paid in full EMBASSY <em>LOANS</em> XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX ( XXXX ) XXXX Account # XXXX and never issued my refund"],"product":["Consumer <em>Loan</em>"],"company":["Embassy <em>Loans</em>"],"sub_product":["Title <em>loan</em>"]},"sort":[7.8071814,"2125043"]},{"_index":"complaint-public-v1","_id":"1629964","_score":7.8071814,"_source":{"product":"Student loan","complaint_what_happened":"I took out a loan XXXX in XXXX to attend XXXX, TN. The loan was for {$10000.00}. Once I graduated in XXXX, they started asking for their loan payments. All was ok at first, but shortly, things began to go awry. The co. turned into Loan to Learn. I 'd mail in payments, but they 'd \" go missing, '' so the company said I was n't making payments, and I 'd get hit with late fees. So I started making my payments online. This worked well for awhile, but then every month when I went to login, the website told me my password was wrong, and I had to update something, which took time and the password reset had to be done over the phone, and the co. is only open during the day. My job requires me XXXX all day, so this was very difficult to work around. The website would n't work on my phone. Now, the website wo n't let me on. The pymts I was able to make felt useless - my balance kept rising. Feeling defeated by this process, I eventually gave up to concentrate on paying off other debts, falling quite far behind on payments to this company. \nSeveral months ago, after paying off the last of my non-student loan debts, I enrolled in a student loan debt rehab program. I thought ALL of my student loans were included in the program, and the payments I was making to rehab them and get them out of default were going to cover this loan too, but when I pulled my credit report recently, I found that this loan has been reporting no payments received all this time. The total I 'm paying on to the rehab company is the total I thought I owed on ALL student loan debt, and I have n't been receiving any mail, phone calls, or any sort of contact from Loan to Learn, so I started trying to call them. \nThe # listed for them on my credit reports is disconnected. When I call the # on their website, it tells me \" the call ca n't be completed as dialed, '' half the time, and half the time it connects, I hear their menu, then there 's just silence - no answer. I finally spoke to someone who told me my account was with an attorney 's office called XXXX XXXX XXXX, so I 'd have to speak to them. So, I called XXXX and spoke with someone named XXXX XXXX, who told me his notes said I 'd hired a lawyer, and so that 's why his office had n't called or mailed anything to me, because they were n't allowed to. He would n't discuss who 'd told them I 'd hired a lawyer. He said he could n't discuss my loan with me AT ALL, until I had the attorney fax him a letter saying that he was n't handling the matter for me. I called my former attorney ( who handled a matter for me in XXXX ), but their office had no idea what was going on. XXXX had n't made any attempt to contact them either. My former lawyer also told me that even if they HAD been handling this for me, XXXX were certainly authorized to speak to me about it. There was no reason why an attorney 's office should be telling someone they ca n't speak to her about her own loan. I called XXXX back yesterday and spoke to XXXX, employee ID XXXX, who told me I was n't in their system AT ALL. He tried to look me up in the system several ways, and finally assured me that there was no record of me at that office whatsoever. I hung up and called back and got XXXX, employee ID XXXX, who was able to find me in the system. He told me that my file was closed. That they COULD talk to me, but there was really nothing to talk ABOUT, because the file was definitely closed, and had been sent back to Loan to Learn. I called and left a VM XXXX, who has n't called back. Called main # at L2L today. Had to call over and over before I could get an answer. Spoke to XXXX who said loan was with XXXX and she could n't take a pymt or help me, but she transferred me to the legal dept VM. No one will talk to me, and the co. has been unprofessional from the start. My last statement ( or any mail ) from them is from XXXX XXXX.","date_sent_to_company":"2015-10-28T22:06:55.000Z","issue":"Dealing with my lender or servicer","sub_product":"Non-federal student loan","zip_code":"37064","tags":null,"has_narrative":true,"complaint_id":"1629964","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"LOAN TO LEARN","date_received":"2015-10-28T22:06:54.000Z","state":"TN","company_public_response":null,"sub_issue":"Trouble with how payments are handled"},"highlight":{"complaint_what_happened":["Several months ago, after paying off the last of my non-student <em>loan</em> debts, I enrolled in a student <em>loan</em> debt rehab program. I thought ALL of my student <em>loans</em> were included in the program, and the payments I was making to rehab them and get them out of default were going to cover this <em>loan</em> too, but when I pulled my credit report recently, I found that this <em>loan</em> has been reporting no payments received all this time."],"product":["Student <em>loan</em>"],"company":["<em>LOAN</em> TO LEARN"],"sub_product":["Non-federal student <em>loan</em>"]},"sort":[7.8071814,"1629964"]},{"_index":"complaint-public-v1","_id":"1355199","_score":7.8071814,"_source":{"product":"Student loan","complaint_what_happened":"Back in XXXX, I co-signed a non-federal private student loan for my ex-boyfriend with Loan to XXXX XXXX XXXX XXXX XXXX XXXX. Loan amount at the time was {$13000.00}. I have not spoken to him since XXXX and apparently he stopped making payments late last year. The XXXX I heard about this was around XXXX XXXX, XXXX when I received a letter from an attorney 's office in an attempt to collect the debt. Principal due in that letter was {$9700.00} plus interest and attorneys fees. \n\nOnce I got that letter, I contacted them via email on XXXX XXXX and asked them to send me the loan paperwork. They did comply with that on XXXX XXXX and the letter they sent stated if you have an offer of settlement or would like to discuss a payment plan, to contact their office. \n\nOn XXXX XXXX, I called the attorney 's office and I spoke to XXXX XXXX, I believe a paralegal at the firm, and made an offer of {$1500.00}, assuming they would be willing to negotiate. \n\nOn XXXX XXXX, I left a voice message with XXXX XXXX at the attorney 's office for a status of the offer. \n\nOn XXXX XXXX, I sent an email to the law firm asking for a status of the offer. \n\nOn XXXX XXXX, XXXX called back and said her client would offer {$9600.00} to resolve it. They based their reasoning on the fact that there are XXXX defendants they could go after. I firmly believe my ex moved out of the country and told them that. XXXX told me to submit a hardship letter and to make another offer of settlement. I did that on the same day and offered {$2500.00} and in the letter requested a payment history. \n\nOn XXXX XXXX, I left a voice message with XXXX regarding the status of the hardship letter. \n\nOn XXXX XXXX, XXXX called back and said client would offer {$9600.00}. I then offered to pay monthly payments. I said I could maybe afford $ XXXX- {$100.00} a month and XXXX asked if I wanted to offer {$75.00} a month and I said yes. \n\nOn XXXX XXXX, they came back and rejected my offer and offered {$170.00} a month. Unfortunately, I got verbally upset. I truly do n't believe I can add a {$170.00} a month payment to my monthly bills. I told XXXX I would pay what is due to date and then continue to make monthly payments, whatever the monthly payments were. She said I needed to make a monetary offer of what I would put down and what monthly payments would be. I told her I do n't have that information. I requested a payment history in my hardship letter and again to her on the phone. I told her I could n't make a monetary offer until I knew what payments had n't been made to date. She said she would get that together and get back to me on Monday, XXXX XXXX. At some point in the conversation, I apologized for raising my voice earlier in the conversation. \n\nI have not heard a thing since then. \n\nOn XXXX XXXX, I emailed a letter to XXXX at the attorney 's office and copying Loan to Learn, requesting they rehabilitate the loan and provide payment history. \n\nOn XXXX XXXX, I left a vm for XXXX to call me for a status update. \n\nOn XXXX XXXX, I requested loan information via email again through XXXX at the attorney 's office, copying Loan to Learn. \n\nIn the meantime, my credit score which was XXXX in the upper XXXX has plummeted. I 'm afraid to look at what it is now. Last time I checked in early XXXX, it was down to XXXX. I have had excellent credit until this and they keep reporting this debt during these \" negotiations '' even though I have been trying to work to get this resolved since XXXX. \n\nI do n't know what my rights are but I want to get this resolved as soon as possible. I am willing to make a lump sum payment to get it resolved but I ca n't afford anywhere close to {$9600.00}.","date_sent_to_company":"2015-04-30T20:13:06.000Z","issue":"Can't repay my loan","sub_product":"Non-federal student loan","zip_code":"27526","tags":null,"has_narrative":true,"complaint_id":"1355199","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"LOAN TO LEARN","date_received":"2015-04-30T20:13:04.000Z","state":"NC","company_public_response":null,"sub_issue":"Can't get flexible payment options"},"highlight":{"complaint_what_happened":["On XXXX XXXX, I emailed a letter to XXXX at the attorney 's office and copying <em>Loan</em> to Learn, requesting they rehabilitate the <em>loan</em> and provide payment history. \n\nOn XXXX XXXX, I left a vm for XXXX to call me for a status update. \n\nOn XXXX XXXX, I requested <em>loan</em> information via email again through XXXX at the attorney 's office, copying <em>Loan</em> to Learn. \n\nIn the meantime, my credit score which was XXXX in the upper XXXX has plummeted. I 'm afraid to look at what it is now."],"product":["Student <em>loan</em>"],"issue":["Can't repay my <em>loan</em>"],"company":["<em>LOAN</em> TO LEARN"],"sub_product":["Non-federal student <em>loan</em>"]},"sort":[7.8071814,"1355199"]},{"_index":"complaint-public-v1","_id":"5221626","_score":7.8029494,"_source":{"product":"Student loan","complaint_what_happened":"In XXXX, I was notified that I no longer qualified for a rate reduction that had been applied to my student loan since XXXX. I inquired to the loan servicer, XXXX, and originally restored the rate. Then the rate was reduced again and they said the loan originator verified that the rate reduction was for on-time payments and I did not qualify. I checked my credit report and there are no late payments reported. The loan servicer said I had to follow-up directly with the loan originator, who could be reached by email or phone. I spoke to XXXX from Loan to Learn on XX/XX/XXXX. I requested payment history, which was emailed to me. \nThere are two spreadsheets that were emailed to me Friday XX/XX/XXXX. The first spreadsheet was when Loan to Learn, the loan Originator was also servicing the loan. The second spreadsheet was after the loan began being serviced by XXXX XXXX. \nThis opened my eyes to a larger potential problem that has not been answered since that point in time. \n\nFor the period of time, XXXX payments totalling {$14000.00} were apparently not applied to principal nor interest. The balance remained at {$42000.00} from XX/XX/XXXX ( the date of disbursement ) until XX/XX/XXXX. \n\nI have requested, in writing and by phone, an explanation from Loan to Learn and XXXX. \n\nMy last verbal conversation with XXXX with XXXX XX/XX/XXXX, he suggested I seek legal counsel. \n\nA complete audit should be done by a certified accountant from disbursement, interest, fees and payments.","date_sent_to_company":"2022-02-15T06:59:41.000Z","issue":"Dealing with your lender or servicer","sub_product":"Private student loan","zip_code":"44134","tags":"Servicemember","has_narrative":true,"complaint_id":"5221626","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"LOAN TO LEARN","date_received":"2022-02-15T01:07:12.000Z","state":"OH","company_public_response":null,"sub_issue":"Trouble with how payments are being handled"},"highlight":{"complaint_what_happened":["The <em>loan</em> servicer said I had to follow-up directly with the <em>loan</em> originator, who could be reached by email or phone. I spoke to XXXX from <em>Loan</em> to Learn on XX/XX/XXXX. I requested payment history, which was emailed to me. \nThere are two spreadsheets that were emailed to me Friday XX/XX/XXXX. The first spreadsheet was when <em>Loan</em> to Learn, the <em>loan</em> Originator was also servicing the <em>loan</em>. The second spreadsheet was after the <em>loan</em> began being serviced by XXXX XXXX."],"product":["Student <em>loan</em>"],"company":["<em>LOAN</em> TO LEARN"],"sub_product":["Private student <em>loan</em>"]},"sort":[7.8029494,"5221626"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":871580,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":482263},{"key":0,"key_as_string":"false","doc_count":389317}]}},"product":{"doc_count":482263,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Mortgage","doc_count":107033,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Conventional home mortgage","doc_count":42781},{"key":"FHA mortgage","doc_count":19824},{"key":"Conventional fixed mortgage","doc_count":13747},{"key":"VA mortgage","doc_count":8792},{"key":"Home equity loan or line of credit 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