{"took":126,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":18215,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"7757095","_score":14.177463,"_source":{"product":"Credit card","complaint_what_happened":"Dear XXXX, I am writing to file a complaint regarding Chase Bank 's deliberate inaction and the prolonged XXXX phone application process to address a dispute. \n\nToday, I contacted Chase Bank by phone to initiate a dispute. This dispute arose because, after receiving an item, I found that it did not justify its price. Consequently, I requested the seller to provide a free return label for a refund, as per their \" Free Return '' policy for after-sales service. However, the seller and XXXX failed to honor this policy and only provided an address, requiring me to cover the return shipping costs. As a result, I sought my bank 's assistance to take action against this dishonest seller and XXXX. \n\nReference Number : XXXX ( optional ) : XXXX I spent over XXXX minutes on the phone, and the application process was not completed. It appeared that the bank intentionally prolonged the process, and in the end, they even pretended to disconnect the call without offering a callback. \n\nI find this unprofessional behavior on the part of Chase Bank to be a dereliction of duty. \n\nI sincerely hope that this matter will be taken seriously. \n\nSincerely, XXXX XXXX","date_sent_to_company":"2023-10-25T23:00:08.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"78626","tags":null,"has_narrative":true,"complaint_id":"7757095","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2023-10-25T22:57:43.000Z","state":"TX","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["This dispute arose because, <em>after</em> receiving an item, I found that it did not justify its price. Consequently, I requested the seller to provide a free return label for a refund, as per their \" Free Return '' policy for <em>after-sales</em> service. However, the seller and XXXX failed to honor this policy and only provided an address, requiring me to cover the return shipping costs. As a result, I sought my bank 's assistance to take action against this dishonest seller and XXXX."]},"sort":[14.177463,"7757095"]},{"_index":"complaint-public-v1","_id":"21427030","_score":13.298086,"_source":{"product":"Credit card","complaint_what_happened":"On XX/XX/XXXX, I paid {$2100.00} using the Coinbase XXXX credit card for a one-year paid membership/service ( not a physical product ). The merchant disappeared after payment and did not provide the service I paid for. \n\nI disputed the charge in XX/XX/XXXX. In XXXX XXXX, Coinbase denied the dispute because they treated it as a customer service/after-sales issue. However, there was no physical product, what I paid for is a one-year membership service and there was no membership service provided at allthis is a services not rendered situation ( not after-sales ). \n\nAfter I explained this, Coinbase said they reopened/reviewed my case, but I have received no response, I sent emails to Coinbase, there's no response to my follow-ups, either. Meanwhile, my account is still being billed for the disputed amount and interest/fees. \n\nI am aware of many other victims in the same scam. Many have obtained refunds from other major U.S. credit card issuers ( and even XXXX credit card ). Coinbase appears to be the only one that has not resolved this properly.","date_sent_to_company":"2026-04-21T04:10:32.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"91709","tags":null,"has_narrative":true,"complaint_id":"21427030","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"Coinbase, Inc.","date_received":"2026-04-21T03:21:28.000Z","state":"CA","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["The merchant disappeared <em>after</em> payment and did not provide the service I paid for. \n\nI disputed the charge in XX/XX/XXXX. In XXXX XXXX, Coinbase denied the dispute because they treated it as a customer service/<em>after</em>-<em>sales</em> issue. However, there was no physical product, what I paid for is a one-year membership service and there was no membership service provided at allthis is a services not rendered situation ( not <em>after-sales</em> )."]},"sort":[13.298086,"21427030"]},{"_index":"complaint-public-v1","_id":"7760194","_score":13.248546,"_source":{"product":"Credit card","complaint_what_happened":"Dear CFPB, I am writing to file a complaint against Chase Bank for their mishandling of my dispute using various tactics. \n\nAfter receiving the item, I believe it does not justify its price. Consequently, I requested the seller to provide a free return label for a refund. However, neither the seller nor XXXX adhered to their promised \" Free Return '' policy for after-sales service. Instead, they only provided an address for me to cover the return shipping cost. As a result, I initiated a dispute, seeking my bank 's assistance to take action against this unscrupulous seller and XXXX. \n\nI applied for the dispute over a month ago, and it was approved. Three weeks ago, I confirmed that it was still pending. However, today, one month later, when I contacted the bank again, they informed me that I need to provide more information. They insisted that I contact the seller to confirm whether the refund was part of the transaction. This is an absurd request, as the bank should know whether a refund is related to the transaction or not, and it should not require me to contact the seller for confirmation. Due to this unacceptable behavior, I have lost trust in Chase Bank, and as a protest, I have deactivated all my Chase bank cards. \n\nI request the relevant authorities to intervene and supervise this matter. \n\nSincerely, XXXX XXXX","date_sent_to_company":"2023-10-26T17:15:54.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"78626","tags":null,"has_narrative":true,"complaint_id":"7760194","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2023-10-26T17:12:49.000Z","state":"TX","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["<em>After</em> receiving the item, I believe it does not justify its price. Consequently, I requested the seller to provide a free return label for a refund. However, neither the seller nor XXXX adhered to their promised \" Free Return '' policy for <em>after-sales</em> service. Instead, they only provided an address for me to cover the return shipping cost. As a result, I initiated a dispute, seeking my bank 's assistance to take action against this unscrupulous seller and XXXX."]},"sort":[13.248546,"7760194"]},{"_index":"complaint-public-v1","_id":"9952020","_score":11.231995,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"Well to start I came to review my car options and how they operate I had to apply before I could know which car I qualified for. I explained to the sales person I was looking at other options for cars but the sales person told me dont get a car from them just get this car I told them I wanted time to think about this but she convinced me this was a nice car and I stupidly trusted them. All I was told was how much I need down for the car and when I asked what the total amount of the car was I was told I am in a credit building program and this would help my credit misleading me. I was not given paperwork break down of what the apr was or even the finance charge when I signed my initials on the lease agreement I was given some blank command prompt to add my signature and this transferred over to the paperwork I was never given the printed paperwork until after it was already signed. The very next day of riding the vehicle there was an engine light coming on I go get it checked they say the car had a bad catylac converter and this is when after reading my car loan paperwork I was told that I have been completely overcharged for the vehicle I was financed that came with major problems. The cars value is only about XXXX in good condition unlike mine but I was sold the car for double that at XXXX the vehicle isnt even worth this price and had cosmetic damage. Then on top of this additional XXXX over the car value I was being charged a high interest rate for no reason 24.49 % and my credit was about a XXXX when I applied adding a XXXX interest on top. So monthly it says my bill is XXXX only XXXX of that goes towards the payment on my loan which they have been fluctuating monthly and the interest off XXXX goes to them which I dont understand how the interest amount changes monthly I believe I am being scammed corrupted and robbed by this company and they need to be stopped. From the car lot charging double of value to this car to the loan company having sketchy tactics since I payed my first bill the amount it went down to {$16000.00} then now two months later my balance is XXXX which I dont see how it is going up after I made payments. The signatures I made you can clearly seen were done from a computer not by hand.","date_sent_to_company":"2024-08-27T19:25:32.000Z","issue":"Getting a loan or lease","sub_product":"Loan","zip_code":"48310","tags":null,"has_narrative":true,"complaint_id":"9952020","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CREDIT ACCEPTANCE CORPORATION","date_received":"2024-08-27T18:54:36.000Z","state":"MI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"High-pressure sales tactics"},"highlight":{"complaint_what_happened":["I explained to the <em>sales</em> person I was looking at other options for cars but the <em>sales</em> person told me dont get a car from them just get this car I told them I wanted time to think about this but she convinced me this was a nice car and I stupidly trusted them. All I was told was how much I need down for the car and when I asked what the total amount of the car was I was told I am in a credit building program and this would help my credit misleading me."],"sub_issue":["High-pressure <em>sales</em> tactics"]},"sort":[11.231995,"9952020"]},{"_index":"complaint-public-v1","_id":"8816750","_score":11.231995,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"The car company I have is credit acceptance I told them that I could make the payment the payment were too high I told them several times to come get the car the police repossessed the car because of the tolls I told them that the price they set was too high the car place that did the care loan was XXXX XXXX she scammed me out of XXXX for down payment and credit acceptance knew I couldnt pay it was too much .also since I had the car it had many problems and I keep taking my car back and court and telling the bank they did nothing","date_sent_to_company":"2024-04-21T03:13:36.000Z","issue":"Getting a loan or lease","sub_product":"Loan","zip_code":"10303","tags":null,"has_narrative":true,"complaint_id":"8816750","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CREDIT ACCEPTANCE CORPORATION","date_received":"2024-04-21T03:04:02.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"High-pressure sales tactics"},"highlight":{"sub_issue":["High-pressure <em>sales</em> tactics"]},"sort":[11.231995,"8816750"]},{"_index":"complaint-public-v1","_id":"8068919","_score":11.231995,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"XX/XX/XXXX  I purchased a vehicle from XXXX. As a customer I was treated differently than the rest of other customers. I was denied the right to bring legitimate documents from my local financial bank to secure a loan with ( ACA ) instead XXXX swindle me and used aggressive tactics by insisting that I had to pull my bank statements and check stubs up from there office computer. By doing so it put my credit and identity at high risk. This is a breach of security. Also as a customer I received poor service XXXX failed to honor the warranty that came with the vehicle and also XXXX failed to submit the warranty in the binding contract with the lean holder ( ACA ) and the insurance company. I have had a significant amount of on going i problems within the time frame of the warranty parts was changed on the vehicle that did not fix the issue and also damage was done to the part of the vehicle where XXXX installed the part I told the XXXX service advisor he than denied me the appropriate accommodations with the repairs of the vehicle XXXX then submitted a work order to XXXX XXXX to address the issues with the vehicle I took the car into XXXX XXXX and the only thing they did was replace the key forbe. They did not address the damage or the part installed by XXXX service technician. No one reached out to me this is still a ongoing problem. I have filled a complaint previously to CFPB concerning the electronics/Bluetooth in the vehicle it is to my concern that the vehicle has custom installments done to the vehicle by previous owners which causes the electronics to sync with other controls and function that causes the vehicle to be inoperable at times Due to there Negligence and poor customer service im suffering and seeking impurities damage. These issues left me with a vehicle that I did not take a loan out for I was took advantage of...","date_sent_to_company":"2024-01-04T20:43:47.000Z","issue":"Getting a loan or lease","sub_product":"Loan","zip_code":"30281","tags":null,"has_narrative":true,"complaint_id":"8068919","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"American Credit Acceptance, LLC","date_received":"2023-12-28T15:36:23.000Z","state":"GA","company_public_response":null,"sub_issue":"High-pressure sales tactics"},"highlight":{"sub_issue":["High-pressure <em>sales</em> tactics"]},"sort":[11.231995,"8068919"]},{"_index":"complaint-public-v1","_id":"8015408","_score":11.231995,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"XXXX XXXX Toyota of XXXX XXXX WI XXXX XXXX would not provide the necessary documentation to my bank to cut a check for a loan I was approved for. They said they would not accept outside financing for a vehicle purchase and attempted to force me to sign for a predatory loan double the APR of the one my bank would provide. \n\nI submitted a build order in XXXX and they would also not move the sale forward until I signed a form which included \" optional accessories '' I did not want including a protective coat called XXXX. I asked if I could have this removed at time of sale and they said yes I could. \n\nWhen I said I had financing they were noncommittal on accepting it and said I should just take theirs and refinance later. \n\nWhen the vehicle was ready these both turned out to be lies. They said I had to pay {$4000.00} for XXXX or I could not have the car. They have also turned down several people using outside financing. \n\nI felt this was a scam and did not go through with the deal and lost the car.","date_sent_to_company":"2023-12-18T03:16:48.000Z","issue":"Getting a loan or lease","sub_product":"Loan","zip_code":"53027","tags":null,"has_narrative":true,"complaint_id":"8015408","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TOYOTA MOTOR CREDIT CORPORATION","date_received":"2023-12-18T03:09:43.000Z","state":"WI","company_public_response":null,"sub_issue":"High-pressure sales tactics"},"highlight":{"sub_issue":["High-pressure <em>sales</em> tactics"]},"sort":[11.231995,"8015408"]},{"_index":"complaint-public-v1","_id":"7310679","_score":11.231995,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I just received in the mail a new response to my complaint. It`s still the same thing over and over again! Wells Fargo Auto Finance continues to attach a Loan Aplication with my alleged 'signature on it in three places. This is not my signature, and I do not have a copy of this. \n\nI looked at this page on the evening of the sale at XXXX XXXX XXXX, I refused to sign it as it had misinformation regarding my income. Upon return from a test drive, I was told the loan went through, i was confused. My credit score at the time was only XXXX. Also, Wells Fargo Auto Finance keeps using this as alleged proof for their loan. \n\nWritten or typed amounts for income are not enough to allow a loan of this size to be distributed. There are no 6 months of Bank Statements showing Proof of my Income. I`ve contacted a free attorney as I qualify under the ADA for one. This is fraud, and Wells Fargo Auto Finance should know better.","date_sent_to_company":"2023-07-26T14:21:28.000Z","issue":"Getting a loan or lease","sub_product":"Loan","zip_code":"32119","tags":"Older American","has_narrative":true,"complaint_id":"7310679","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2023-07-26T14:10:53.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"High-pressure sales tactics"},"highlight":{"sub_issue":["High-pressure <em>sales</em> tactics"]},"sort":[11.231995,"7310679"]},{"_index":"complaint-public-v1","_id":"7024033","_score":11.231995,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I am writing to you regarding my recent experience at XXXX XXXX XXXX XXXX XXXX in XXXX, GA, where I attempted to use a pre-approved auto loan from Chrysler Capital to purchase a vehicle. Despite providing all the necessary documents including proof of identity, proof of income, and proof of address, I was informed that I could not be provided a truth in lending statement or an approval for a loan without putting cash down on a car, regardless of which vehicle I chose. \n\n\n\nI would like to bring to your attention that this practice is in violation of federal laws, such as the Truth In Lending Act ( TILA ) and the Equal Credit Opportunity Act ( ECOA ). TILA requires lenders to provide borrowers with a written disclosure of all loan terms and costs before the loan is consummated. This disclosure, known as the Truth in Lending statement, must include the finance charge, the annual percentage rate ( APR ), and the total amount of the loan. Additionally, TILA prohibits lenders from conditioning the extension of credit on the borrower 's agreement to purchase property or services from a particular creditor.\n\nECOA, on the other hand, prohibits lenders from discriminating against applicants on the basis of race, color, religion, national origin, sex, marital status, or age. It requires lenders to consider credit applications based on the applicant 's creditworthiness and not on any prohibited basis.","date_sent_to_company":"2023-05-24T19:57:54.000Z","issue":"Getting a loan or lease","sub_product":"Loan","zip_code":"315XX","tags":null,"has_narrative":true,"complaint_id":"7024033","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SANTANDER HOLDINGS USA, INC.","date_received":"2023-05-24T19:50:29.000Z","state":"GA","company_public_response":null,"sub_issue":"High-pressure sales tactics"},"highlight":{"sub_issue":["High-pressure <em>sales</em> tactics"]},"sort":[11.231995,"7024033"]},{"_index":"complaint-public-v1","_id":"6904891","_score":11.231995,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"On Friday XX/XX/XXXX, My wife and I applied for an auto loan for a new 2023 Tesla Model Y with XXXX XXXX XXXXXXXX and other lenders to see where I can get the best rate. My wife works for XXXX XXXX XXXX. The loan was done via online and then we got the chance to speak to a Loan officer named XXXX XXXX. No relation to me. She explained that we got approved for the loan. I told her that the delivery date for the Tesla was Saturday XX/XX/XXXX, pending inspection of vehicle and taking delivery of vehicle of course. I wanted to lock rate so she sent us the loan documents to sign. I read the terms and conditions and expectation was that the loan would be funded at delivery of vehicle to my wife and I. I also had other pre-approvals so we had options on who we were going to go with. XXXX never expressed or explained that by signing the loan docs that we were agreeing to fund the loan prior to driving the vehicle, inspecting the vehicle or even signing the Purchase Agreement with Tesla to finalize the purchase of the vehicle. In previous experiences once we sign the loan documents we either receive a cashiers check or paperwork to then go to dealer to finalize purchase price, warranties, etc .... \nLong story short, we had an emergency and could not take delivery of vehicle. I contacted Tesla to reschedule. They mentioned there was no problem and they would just release the vehicle to next buyer and that I would have to wait for next vehicle. I was in no rush. My son 's health was more important to me at that time. Plus from my understanding an approval from bank was good for 30 days. So Monday XX/XX/XXXX I open my XXXX XXXX XXXXXXXX application to send a XXXX payment and I noticed an auto loan reflecting for the amount of {$50000.00}. I assumed it was a mistake so I contacted XXXX XXXX XXXXXXXX to let them know that the loan was reflecting on my app. They inform me that the loan was funded. I questioned how? I told them I never received delivery of vehicle. I also never got the chance to go to dealer and finalize the purchase agreement with them etc. They claimed that a signed purchase agreement was not necessary because I signed the loan documents. I was confused because loan documents are one thing and agreement with dealer is another. So basically they funded an unsecured loan since I did not have a vehicle in my possession. They said all they could do was submit to cancel the loan and that my wife and I would need to re-apply again which I found to be disheartening since we already had applied and didn't want to continue to submit inquiries on our credit report. I asked if the loan would appear on our credit report and they said that it would show as an open loan and then a closed loan. In doing so that would affect our credit score even more. I asked them why they would have a process that seemed backwards and why the rush in funding a loan? They said that because its digital that thats how their process is. I said then you should have made it clear not to sign the loan documents until after I take delivery of the vehicle because on the contract all it stated was the terms of the loan and conditions but from my understanding and previous experiences that would take place after delivery of the vehicle not prior. Tesla had set their expectations as well. Anyways, XXXX XXXX XXXXXXXX then said I had to call Tesla which I did and that they had to return the money. Tesla said the loan should have never been funded and they would email a specific department. Then they said I had to speak to XXXX XXXX XXXXXXXX to cancel the loan. Got a hold of the Auto Ops department on Tuesday XX/XX/XXXX and they said that they will cancel the loan and it will take up to 7 days. I asked why the loan wasn't canceled on the XXXX since that was when I communicated with the loan officer and they said they did not see that she had canceled the loan. Now we are just in a bad predicament and feel like everything was rushed, not sure if it was done to reach end of month quota but the optics of everything feels that way. We have never experienced anything like this before. I have the non singed purchase agreement from Tesla. I have the signed loan docs from XXXX XXXX XXXX which to our understanding was to ensure we locked the rate and expressed loan rate, months etc at time of vehicle delivery. I called XXXX on Wednesday XX/XX/XXXX and expressed that I wanted to escalate the situation. I received a call from a supervisor 2 days later which was this morning. No urgency. He gave me same excuses on how their process is. I explained that their process seems to hurt consumers. It does not protect them. For example, rushing to funds a {$50000.00} loan to a dealer, a private party etc without a customer having the vehicle in possession may cause harm and loss of funds to borrower. In no way, shape or form should a loan be funded without a final signed purchase agreement or at least without the delivery of the vehicle. In doing so, you're putting the consumer in a forced situation to take delivery of the vehicle because if they do not then their loan which should not have been funded prematurely will be closed and they will have to re-apply again. This process and experience has caused a lot of XXXX. Has put us in a situation where our credit score may be greatly affected and the ability to continue with the purchase of the vehicle ( which we are waiting on next vehicle ) may be compromised if our credit report reflects a recently opened auto loan or our score drops affecting other pre-approvals that we currently have. This process needs to change. It should be tailored to protect their customers and not put them in difficult financial situation. It should make the purchase of a new vehicle seamless and not confusing and non traditional. We would receive a cashiers check and had purchase power when negotiating with a dealer when we signed loan docs. In this digital age it seems as if they are putting the carriage before the horse. If it is digital then they should give us the ability to inspect vehicle , drive it, accept the delivery of it and finalize everything with dealer. At that point the loan can get funded digitally just like they want. Lets change this process and protect borrowers. Not hurt them.","date_sent_to_company":"2023-04-28T19:54:58.000Z","issue":"Getting a loan or lease","sub_product":"Loan","zip_code":"32824","tags":null,"has_narrative":true,"complaint_id":"6904891","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Tesla, Inc.","date_received":"2023-04-28T18:39:02.000Z","state":"FL","company_public_response":null,"sub_issue":"High-pressure sales tactics"},"highlight":{"complaint_what_happened":["I said then you should have made it clear not to sign the loan documents until <em>after</em> I take delivery of the vehicle because on the contract all it stated was the terms of the loan and conditions but from my understanding and previous experiences that would take place <em>after</em> delivery of the vehicle not prior. Tesla had set their expectations as well. Anyways, XXXX XXXX XXXXXXXX then said I had to call Tesla which I did and that they had to return the money."],"sub_issue":["High-pressure <em>sales</em> tactics"]},"sort":[11.231995,"6904891"]},{"_index":"complaint-public-v1","_id":"6858301","_score":11.231995,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"My complaint is because XXXX XXXX XXXX and Exeter Finance sold me an unsafe car with the warning error sign on the dashboard and the car sometimes switch from automatic to manual transmission by itself and would get slower and lock up the car while I'm driving in traffic ... the sale man and mechanic said to buy a new battery... .and I did, but it doesn't work well. I feel like the car is unsafe. THEY SAY THAT EVERY CAR IS SENT THROUGH A CHAIN LINE INSPECTION and 100 % APPROVED BEFORE BEING PUT IN THE CAR LOT FOR PURCHASING, SO IF THIS IS TRUE, WHY WAS I SOLD A CAR WITH THE WARNING SIGN ON THE DASHBOARD AND THE AC UNIT TO BE FIXED, THESE PROBLEMS SHOULD HAVE ALREADY BEEN IDENTIFIED AND FULLY ADDRESSED BEFORE BEING PUT OUT ON THE LOT TO BE SOLD ), which shows it didn't meet the standards to be sold in the first place. \nOn XX/XX/2022 I financed a car from XXXX XXXX XXXX, WHICH I HAD TO PAY {$2000.00} dollars UPFRONT, by law it say if I get a loan from a financing company that I don't have to put any money as a down payment, and which XXXX XXXX made me pay a down payment of {$2000.00} dollars... The salesman sent me to the back of the shop for the mechanic to fix the warning sign on the dashboard, after 5 hours, he could not get it fixed... the mechanic then went into the dealership and told the sales man something ... ..the sale man then came outside and told me that the ac doesn't work. And he will get it fixed... .I said yes for sure do it ... ... the mechanic took the car back to the shop and bought it back and gave the keys to the salesman, ( So the salesman came in back inside the dealership with the final sale papers and said, it's fixed, so I put my signature on the paper ), We then walked out to the car, then the salesman told me he doesn't have the original keys to the car So he got one made ... .I said ok ... .he then started up the engine... ..when he did the warning error sign was still there... ..and I already signed the final sale papers.. the salesman told me to come to get it fixed on two occasions and it was never fixed, I just got the run around. I tried to negotiate with the General Manager but he was very rude and confrontational, and I didn't get a chance to explain why I thought I deserved to have another car, ( THE GENERAL MANAGER TOLD ME THAT I HAVE A WARRANTY AND, WHY DO I NOT USE IT ) ..but why should I use it when this company says ( THAT IS PUTS ALL ITS CARS IN A CHAIN LINE INSPECTION WHERE THEY ARE FULLY INSPECTED AND 100 % FULLY FUNCTIONAL BEFORE IT'S PUT OUT ON THE LOT TO BE SOLD. ) ( XXXX XXXX WANTS ME TOO TO COME IN AND TRADE THE CAR IN, NOT FOR ANOTHER ONE BUT TO SEE IF ANOTHER LENDING COMPANY WILL GIVE ME ANOTHER LOAN, ONLY TO ADD IT ON TO THE EXISTING LOAN I ALREADY HAVE WITH EXETER FINANCE, I REFUSED TO DO SO, BECAUSE IT DOESN'T HELP ME AND THAT ONLY ADDS MORE MONEY UNTO THE LOAN THAT I ALREADY OWE. ) I have a complaint in their system... .. Now this is about Exeter Finance ... ( IN THE STATE OF FLORIDA , BUY LAW IT SAYS THAT THE MAXIMUM APR THAT A LENDER CAN CHARGE ME IS 18 % AND EXETER FINANCE IS CHARGING ME 23.44 % APR ... .. AND {$14.00} INTEREST PER DAY ... AND I'M PAYING {$590.00} PER MONTH ), Please help me, you guys are my last hope, I don't know what to do as my head is under water with these payments I can't seem to start paying the principal as every month I keep getting into more debt with Exeter Finance and my payment are only going towards interest, I owe more money now, more than the actual loan given to me by Exeter Finance , which is ( {$2300.00} ), because of very high interest rates. please help me I don't know what to do next, I need help.","date_sent_to_company":"2023-04-18T15:41:18.000Z","issue":"Getting a loan or lease","sub_product":"Loan","zip_code":"328XX","tags":null,"has_narrative":true,"complaint_id":"6858301","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Exeter Finance, LLC.","date_received":"2023-04-18T14:26:23.000Z","state":"FL","company_public_response":null,"sub_issue":"High-pressure sales tactics"},"highlight":{"complaint_what_happened":["The salesman sent me to the back of the shop for the mechanic to fix the warning sign on the dashboard, <em>after</em> 5 hours, he could not get it fixed... the mechanic then went into the dealership and told the <em>sales</em> man something ... ..the sale man then came outside and told me that the ac doesn't work."],"sub_issue":["High-pressure <em>sales</em> tactics"]},"sort":[11.231995,"6858301"]},{"_index":"complaint-public-v1","_id":"6712438","_score":11.231995,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"On XX/XX/XXXX I purchased a XXXX XXXX XXXX from XXXX XXXX XXXX XXXX and was told I had to have Gap coverage in order for Wells Fargo to approve my loan which I didnt understand at the time because I had my own insurance and couldnt afford additional coverage but was told since I had a high interest rate my insurance wouldnt cover the loan in full if I was in a accident because my vehicle would be upside down and I would owe more then what the car was worth so thats when I signed the policy for Gap insurance in the amount of {$990.00} extra that would be attached to my auto loan/contract per Wells Fargo Bank which I learned today when I contacted Gap to cancel my policy since my car has been charged off as of XX/XX/XXXX and was told to get another loan, trade it in for another car or sell it so I can give them their money which i feel has been wrongfully charged off when Ive attempted to pay them on a few occasions or defer my payment which they didnt approve or accept any of my payments or did their customer rep help me with seeing that my payment would be collected instead she laughed at me while I was crying on the phone trying to get my payment to the bank so my car wouldnt be charged off but they didnt care. When I called Wells Fargo executive today to find out the pay off they gave me a incorrect amount and didnt deduct the extra amount for Gap Ins and was told per XXXX that because car was charged off I may not get a refund or I may have to pay a penalty which was incorrect & was told from Gap that was not true. They are a separate company which is my choice to pay this additional amount. I cancel my Gap ins and immediately contacted XXXX who was now very nice and apologized for being told this was mandatory. She will further investigate this matter that was not handled properly and how dare them treat me this way especially because Im on XXXX and live on a fixed income which I told XXXX XXXX but cant afford Any additional fees not necessary which is proof this policy was not needed and was an option but according to the finance dep it was necessary in order, to secure my car loan.","date_sent_to_company":"2023-03-17T08:27:04.000Z","issue":"Getting a loan or lease","sub_product":"Loan","zip_code":"92374","tags":null,"has_narrative":true,"complaint_id":"6712438","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2023-03-17T07:06:32.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"High-pressure sales tactics"},"highlight":{"sub_issue":["High-pressure <em>sales</em> tactics"]},"sort":[11.231995,"6712438"]},{"_index":"complaint-public-v1","_id":"6626308","_score":11.231995,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"During XX/XX/XXXX I went into the advantage XXXX XXXX XXXX XXXX in XXXX XXXX with {$5000.00} to make a purchase for a vehicle and I work with the salesman XXXX XXXX. \n\nI arrived at the car dealership with myself and my two children I let him know that I wanted a new vehicle and how much I had to put down as a down payment he immediately told me there was only one vehicle that he could show me and demanded that I pay him {$2500.00} out-of-pocket through XXXX XXXX and then I paid XXXX to the dealership because that was the only way I would be able to get the vehicle. \n\nAbout 30 days later exactly the car went out. I demand it at the dealership come and pick up the vehicle from my driveway and return my money and they refused to they only offered to fix the car which they took to two or three different car shops in the car was still never truly fixed. iKn addition, it was in the shop for over four months after that it got out of the shop for about 30 days and was in the shop again for another month over the course of eight months, I was only able to physically drive the car two and fell behind drastically on the cardinal and ultimately the account was charged off and the car was repossessed. \n\nThe vehicle in question is a XXXX XXXX XXXX I spent over {$5000.00} at the car dealership that day and the contract that was drafted up by the salesman and finance department only reflects {$3000.00} I'm demanding that this contract is null and void and this be removed from my credit immediately this dealership practiced fraudulent lending. They committed consumer fraud and this needs to be removed from my credit immediately because I'm a vulnerable buyer and I was taken advantage of.","date_sent_to_company":"2023-02-27T06:38:29.000Z","issue":"Getting a loan or lease","sub_product":"Loan","zip_code":"60435","tags":null,"has_narrative":true,"complaint_id":"6626308","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Exeter Finance, LLC.","date_received":"2023-02-27T06:05:45.000Z","state":"IL","company_public_response":null,"sub_issue":"High-pressure sales tactics"},"highlight":{"complaint_what_happened":["I demand it at the dealership come and pick up the vehicle from my driveway and return my money and they refused to they only offered to fix the car which they took to two or three different car shops in the car was still never truly fixed. iKn addition, it was in the shop for over four months <em>after</em> that it got out of the shop for about 30 days and was in the shop again for another month over the course of eight months, I was only able to physically drive the car two and fell behind drastically on"],"sub_issue":["High-pressure <em>sales</em> tactics"]},"sort":[11.231995,"6626308"]},{"_index":"complaint-public-v1","_id":"6461399","_score":11.231995,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I have an auto loan with USAA Federal Savings bank. The 2012 XXXX XXXX struck a deer last Friday. XXXX XXXX told me I had to let them tow my truck to XXXX XXXX in XXXX, KY, because the adjusters want to look at several vehicles at the same time. For cost savings. XXXX XXXX insurance contacted me with the results. They deemed my truck as a total loss. XXXX XXXX states in the email that I only have 2 days to send them my truck title. I asked the claims representative with XXXX XXXX, what the cost was for myself to buy back my truck. I was told that it would cost me XXXX to buy my truck back and it had XXXX in damages. That's impossible if you do the math. XXXX XXXX must have contacted my bank without my permission to get details on the current payoff of my vehicle loan. XXXX XXXX came up with the payoff value within 1 monthly payment. I also paid for \" Better Car Replacement ''. XXXXXXXX XXXX basically figured out my loan payoff and ran the numbers to come out an estimated XXXX after they applied the better car replacement. They under valued the 1 year newer vehicle. and basically are ripping me off a several XXXX dollars. How can they say my current truck is valued at estimated XXXX with XXXX in damages then tell me I have to pay XXXX to buy it back. With the current vehicle value at estimated XXXX. The buy back cost should at an estimation of XXXX not XXXX the truck actually has about XXXX in damage. Its not totaled. Someone is taking advantage of me and my pristine truck with fully loaded. The next problem I am running into, is I found a replacement vehicle 2 years newer for sale a few XXXX cheaper than the XXXX  model that was deemed total loss. XXXX XXXX claims representative told me on the phone that he would immediately contact usaa so that I could purchase the replacement vehicle without having XXXX trucks on my loan valuation. Meaning, the totaled truck that XXXX XXXX is supposed to be paying off would not show up on my credit report or cause a problem with the banks scoring of my new auto loan. I explained in detail with the loan officer. The loan officer at USAA did not consider that my total loss vehicle was being paid off, and pre approved a loan with over 17 % interest rate. USAA used the information that I provided to them, not to give me sound solid advice about how or what to do about financing a vehicle when I need a vehicle to drive since XXXX XXXX took my truck to salvage yard, but instead USAA decided to take advantage of my situation and is trying to rip me off with an outrageous interest rate and loan terms. They are predatory lenders. A fair interest rate would be at 6.9 % for 72 months if they where actually honest in anyway what soever. XXXX XXXX should pay off the full balance of the loan for the total loss vehicle, plus the difference in value for 1 year newer vehicle of the identicle make and model.","date_sent_to_company":"2023-01-20T05:27:48.000Z","issue":"Getting a loan or lease","sub_product":"Loan","zip_code":"XXXXX","tags":"Servicemember","has_narrative":true,"complaint_id":"6461399","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"UNITED SERVICES AUTOMOBILE ASSOCIATION","date_received":"2023-01-20T04:52:59.000Z","state":"KY","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"High-pressure sales tactics"},"highlight":{"complaint_what_happened":["XXXXXXXX XXXX basically figured out my loan payoff and ran the numbers to come out an estimated XXXX <em>after</em> they applied the better car replacement. They under valued the 1 year newer vehicle. and basically are ripping me off a several XXXX dollars. How can they say my current truck is valued at estimated XXXX with XXXX in damages then tell me I have to pay XXXX to buy it back. With the current vehicle value at estimated XXXX."],"sub_issue":["High-pressure <em>sales</em> tactics"]},"sort":[11.231995,"6461399"]},{"_index":"complaint-public-v1","_id":"6457332","_score":11.231995,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"In XXXX of 2020, my husband and I went to XXXX XXXX in XXXX, CA to purchase a vehicle for my husband so that he could work and also have a safe vehicle to transport our brand new baby. He is self-employed as a painter and needed a truck that could fit his work needs, but also be safe for our daughter. \n\nI expressed to the owner of the dealership that I knew our credit was less than stellar, but that I had excellent income and we had willing co-signers. They had one vehicle that matched our needs. Through a long day of supposedly checking the all the creditors they commonly used, and making it seem they were working very hard to get us approved, they eventually offered us a very high interest rate loan with my father in law ( who has perfect credit and excellent income ) as the primary and myself ( excellent income, poor credit ) as the co-signer. We felt due to the pressure put on us to accept this loan that this was the absolute only way we would get a vehicle ( which we desperately needed- my husbands current truck could not hold a car seat. ) So we accepted. \n\nWe found out after the fact that the ONLY loan agency she had contacted was Credit Acceptance Corporation and that this womans father was the loan officer. In hindsight, we are realizing that we were taken for a metaphorical ride, because she knew how badly we needed this vehicle. There is no reason with someone as credit worthy as my father in law being the primary on the loan that we should have the exorbitant interest that we have tacked onto this truck. We are paying a new truck payment on a 12 year old truck. We were also told that we HAD to buy gap coverage through them in order to get the loan. We expressed that our plan would be to refinance the loan to get a better interest rate in the future when our credit improved, and despite the owner of the auto dealership knowing we couldnt refinance a truck that was more than ten years old, she said oh thats a good idea. Now we are stuck with a terrible loan we cant refinance. At the end of the day, we did sign the paperwork, but we feel that we were absolutely lied to, taken advantage of and that these loan practices where the auto dealership finances with a lender who is an immediate family member can not be ethical. The amount of money we have paid in interest on this loan sickens me, and we are now in a place, despite making all the very large payments on time, that the truck is worth less than we owe on it. We are frustrated and feel this shouldnt be allowed to happen.","date_sent_to_company":"2023-01-19T22:46:27.000Z","issue":"Getting a loan or lease","sub_product":"Loan","zip_code":"83634","tags":null,"has_narrative":true,"complaint_id":"6457332","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CREDIT ACCEPTANCE CORPORATION","date_received":"2023-01-19T22:23:49.000Z","state":"ID","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"High-pressure sales tactics"},"highlight":{"complaint_what_happened":["We found out <em>after</em> the fact that the ONLY loan agency she had contacted was Credit Acceptance Corporation and that this womans father was the loan officer. In hindsight, we are realizing that we were taken for a metaphorical ride, because she knew how badly we needed this vehicle. There is no reason with someone as credit worthy as my father in law being the primary on the loan that we should have the exorbitant interest that we have tacked onto this truck."],"sub_issue":["High-pressure <em>sales</em> tactics"]},"sort":[11.231995,"6457332"]},{"_index":"complaint-public-v1","_id":"6397420","_score":11.231995,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I XXXX XXXX did an application in good faith and extended my credit under the impression that I would leave XXXX XXXX car lot with a car. \nGlobal lending was the bank that pre-approved me for said loan. \nOnce the car salesmen XXXX came back to me after submitted my application, he stated that they would need a down payment of $ XXXX {$1000.00}. \nBut the XXXX advertisement that XXXX XXXX posted on said nothing about a down payment. The false Ad stated they could put you in a car no matter what XXXX down if not then they'll pay you {$500.00} if they couldn't. So, I left the lot due to him asking for a down payment. Once I made it home, I called global Lending Services and spoke with a few people. I needed my application number. I went back to the dealership to get my application number. The owner XXXX XXXX gave me the run around about my application. We proceeded into a conversation i stated that they were in fact breaking the law. Once I made it back home, I called Global Lending again. The down payment had drastically changed to {$8000.00}. The last person I spoke with stated that I did in fact get an approval for {$20000.00} but also stated that Global Lending did not in fact require a down payment of {$8000.00}. He stated that the dealership was asking for said down payment. My Question is where is my CAR!!! Due to the fact that I extended my credit in good faith and received nothing from it is a VIOLATION of my consumer rights due to the fact that my credit alone is in fact my payment. From my understanding the dealership can not charge extra fees during a CREDIT TRANSACTION. I have not received any benefit and this is an issue that needs to be fixed immediately. \nThey also never received my consent to pull my consumer report that is only for criminal background reporting anyway.","date_sent_to_company":"2023-01-04T20:36:21.000Z","issue":"Getting a loan or lease","sub_product":"Lease","zip_code":"721XX","tags":null,"has_narrative":true,"complaint_id":"6397420","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Global Lending Services LLC","date_received":"2023-01-04T20:09:14.000Z","state":"AR","company_public_response":null,"sub_issue":"High-pressure sales tactics"},"highlight":{"complaint_what_happened":["Once the car salesmen XXXX came back to me <em>after</em> submitted my application, he stated that they would need a down payment of $ XXXX {$1000.00}. \nBut the XXXX advertisement that XXXX XXXX posted on said nothing about a down payment. The false Ad stated they could put you in a car no matter what XXXX down if not then they'll pay you {$500.00} if they couldn't. So, I left the lot due to him asking for a down payment. Once I made it home, I called global Lending Services and spoke with a few people."],"sub_issue":["High-pressure <em>sales</em> tactics"]},"sort":[11.231995,"6397420"]},{"_index":"complaint-public-v1","_id":"6290548","_score":11.231995,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I XXXX XXXX want to submit a formal complaint against Mercedes Benz Financial. I have a leased vehicle \" XXXX  XXXX XXXX  ''. On XX/XX/2022 I took the car to the XXXX XXXX dealership concerned with the way the vehicle was driving. I was advised that the engine was defective and the Cylinder head is gone, therefore I the consumer, the lessee is responsible to pay {$12000.00}. The fact that I leased the car should not make me responsible for such. It is obvious this is a manufacturing problem, hence this is a two year old vehicle. This was a failed resolution for Mercedes Benz and did not accurately diagnose the problem. The dealership absolutely attempted to extort money and create more of a financial burden. Furthermore perpetuating untrue statements about what was truly going on with the vehicle. I don't believe the dealership mechanics knew what the issue was concerning the car. \nI have been a loyal customer and don't believe this dealership is being honest about the resolution of my vehicle. \nBased on my research I believe it could be a spark plug issue not a cylinder head.","date_sent_to_company":"2022-12-08T01:25:06.000Z","issue":"Getting a loan or lease","sub_product":"Lease","zip_code":"33314","tags":null,"has_narrative":true,"complaint_id":"6290548","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Mercedes Benz Financial Services","date_received":"2022-12-08T00:55:16.000Z","state":"FL","company_public_response":null,"sub_issue":"High-pressure sales tactics"},"highlight":{"sub_issue":["High-pressure <em>sales</em> tactics"]},"sort":[11.231995,"6290548"]},{"_index":"complaint-public-v1","_id":"6221658","_score":11.231995,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I purchased a XXXX XXXX XXXX with financing though Byrider on XX/XX/2022 at XXXX. My total payment amount once the car is paid off will be {$33000.00} which is three times the amount the car is worth. I went to the location I purchased the car from and told them I wanted the purchase unwound and that I want my trade car back and my down payment refunded. I have been given the run around by both the sales side and financial side. I was told specifically by the general XXXX that Im not the first person that this has happened to, which leads me to believe that they have done this many times before and deliberately just to make money off of desperate people.","date_sent_to_company":"2022-11-18T17:03:53.000Z","issue":"Getting a loan or lease","sub_product":"Loan","zip_code":"440XX","tags":null,"has_narrative":true,"complaint_id":"6221658","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Byrider Franchising, LLC","date_received":"2022-11-18T16:51:29.000Z","state":"OH","company_public_response":null,"sub_issue":"High-pressure sales tactics"},"highlight":{"complaint_what_happened":["I have been given the run around by both the <em>sales</em> side and financial side. I was told specifically by the general XXXX that Im not the first person that this has happened to, which leads me to believe that they have done this many times before and deliberately just to make money off of desperate people."],"sub_issue":["High-pressure <em>sales</em> tactics"]},"sort":[11.231995,"6221658"]},{"_index":"complaint-public-v1","_id":"6070735","_score":11.231995,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"On XX/XX/XXXX, I went down to XXXX XXXX car dealership to purchase a vehicle. The first guy XXXX is the one I originally had the appointment with. When we ( me and my mother ) arrived at the dealership at or around XXXX XXXX XXXX we weren't offered coffee or anything. We immediately got into discussing the vehicle and running credit. Remind you that I am a returning customer. I bought a vehicle with XXXX in XXXX and it was paid off in XXXX of XXXX. So I was a little familiar with the process only being that I had a male with me at the time and we dealt with a different employee who is no longer with the company. So for starters XXXX XXXX sat at his desk with a runny nose. I thought ok it's cold inside and or his XXXX are bugging. However, XXXX XXXX had no XXXX nearby, he kept wiping his nose with the back of his hands. Having snot all on his hands and just wiping it on his pants. He's touching paper, handing me pins and phones and not once washed or sanitized his hands. I was abit grossed out. I asked XXXX XXXX if he wanted to excuse himself to go blow and take care of whatever he had going on with his nose. And he excused himself. came back and did not once offer us any hand sanitizer. I had to ask my mom for her personal sanitizer to wipe my phone down. After XXXX XXXX came back, he got the approval from the guy that works with the bank. I believe his name is XXXX. So XXXX said he got an approval with me alone but the bank is asking for $ XXXX down. However I did not have XXXX to put down. I brought up that I received a call and letter in the mail saying if I wanted to purchase another vehicle, I would get {$1000.00} from the dealership to go with what I have to put down on another vehicle for being a loyal customer and paying the vehicle off. So, XXXX XXXX informs me that the offer is no longer valid. I asked him what were my options if that's no longer valid and I don't have XXXX to put down? He said well last time you had a co-signer, could you call him and see if XXXX be able to co -sign again. XXXX, who is my friend and XXXX until XXXX, couldn't sign the papers. So first we tried my mom 's credit. And her credit was ok but not enough income he said the down payment would be the same. So he kind of forced my hand to contact XXXX. Saying well, we know with his credit it will be approved for no money down. So, I say ok lets try it with XXXX. We contact XXXX and XXXX is asking all of the questions I probably did not know to ask. So he runs his credit, at this time XXXX XXXX goes into this little room where XXXX XXXX is and stays in there for the longest time. Now it's probably like XXXX pm. I kept having to go to the door and wave like hello, we are still sitting out here. Like what's the hold up. So XXXX comes out and says XXXX is on the phone with the bank waiting for their approval. I said I thought we already got the approval for what changed. He said he would have him come out and speak to me. I explained to XXXX that if anything is a problem I can come back another day because I had to get my son at XXXX and we were traveling by XXXX and XXXX. XXXX ensured that everything would be good to go before then. So once XXXX went back into those doors, other guys went into the same room and all of them looked directly at me and my mom and started laughing. And now I am feeling completely uncomfortable. I asked my mom if she wanted to just go because I got the feeling they were playing games at this point. Finally, XXXX XXXX comes out and says that he's trying to work with us as much as he could but the bank wants more money down. I said even with XXXX? XXXX said everything was approved. And that XXXX could sign the paperwork digital or by mail. XXXX said no, the bank is having a hard time approving our application. I said well XXXX came and had me sign a paper saying I was ok with XXXX and monthly payments and that was with me alone but I didn't have XXXX to put down so he asked if i could get a co-signer. So what's the problem now.. XXXX XXXX of got loud and said '' THE PROBLEM IS THAT NONE OF YOU CREDIT IS GOOD ENOUGH FOR YOU XXXX XXXX OFF WITH THE VEHICLE WITH WHAT YOU ARE WILLING TO PUT DOWN FOR IT or something or the sort in those words with that tone. The lady on the far right of us ( caucasion ) looked our way and had a shocking look. XXXX goes on to say., I am trying to work with you and if you don't see that then I don't know what to tell you. I said well that was really rude. Then he walks off. XXXX finally comes back and I say to XXXX it is all good. I will just go across XXXX XXXX to the car-max. I came back here because I already had a customer relationship with you guys, well at least I thought. XXXX says the bank is still wanting more down with XXXX as a co-signer. I said no this is too much all I have is XXXX XXXX dollars to my name and if I get a vehicle i would still have to put the insurance etc. But I really wanted that specific vehicle. So XXXX asked if there was anyone else I knew that could co sign with a better XXXX XXXX and verifiable income. I thought about my auntie at the sametime saying to XXXX, it shouldn't be this hard to get approved or denied for a vehicle, XXXX said well you haven't been denied yet, And I responded, yea but I am still sitting here without anything finalized. So I contacted my aunt and he took her information over the phone, ran her credit and got her numbers from employment. And takes it back into the office where XXXX is. And say we got an approval from our aunt with XXXX down. I said really. So I asked how she was approved? He answered that her credit was higher than ours. So while XXXX is in that room with all the other men, ( AGAIN ). I texted XXXX and asked him how are you finishing up paperwork? Doesn't my aunt have to be here to sign before we XXXX XXXX off ) he came out and asked if we could Lyft her down to the dealership. Before my aunt came, my mom had to leave to get my son from school. She left at XXXX. The lady on the far right from us had finished her sale and rang the bell, everyone congratulated her, and she was walked out by her salesman. After my mom left, I was still sitting there and had to wait for her to get there. Finally, she makes it at around XXXX. When she gets there, we are STILL JUST SITTING THERE while XXXX is in this office with XXXX just chatting it up. He was gone for so long, an employee walked past us and asked if we needed help or was waiting for anyone. I said yes, we're waiting for XXXX. He goes inside the room, and everyone looks over at us AGAIN and starts to laugh. My auntie XXXX is now getting irritated. So, when XXXX walks out. I asked again what the car payment was because he said it had gone down a lot from XXXX something when I was approved by myself. He never gave me the numbers. We waited for so long. FINALLY he came with the papers and had my auntie sign them while I worked on getting the insurance. The insurance was in my name, but I had to list my aunt as a driver. And only her name was on the paperwork. We asked why and he said that was the only way to get the bank 's approval with XXXX down. So now we are finally asked to go to the bank and process payment. When we sat down the finance guy name XXXX was kind of going over and explaining things. I asked him how much the monthly payments and he were telling me {$670.00}. I said that's still XXXX a month. He told it had gone down lower than that. I said no he didn't tell me the numbers and I kept asking. So, he called XXXX in there and XXXX lied and said he did go over the numbers and he didn't. So, my aunt was irritated and ready to go she said don't worry about its Tiff, we will be ok on that car note. I explained that paying the car note wasn't he issue. The issue was how long we been down here, we ran XXXX people 's credit and nothing 's changed and u are on the car by yourself. makes no sense to me why the car note is still so high. i then felt played. After signing all documents, paid for insurance, and paid the XXXX XXXX. XXXX tells to walk outside, and XXXX would meet us right there. I asked XXXX if we had to ring the bell and he said yea, but XXXX was supposed to do it after we signed the paper for the car. So, while we were outside waiting, I asked XXXX why we didn't get to ring the bell and his response was : Not everybody is able to. And that comment sat with me for days. I literally bought a vehicle from the same dealership and when I signed my paperwork- the salesman walks us over to the bell and said anytime someone purchases a vehicle from us, they have to ring the bell. I AM A RETURNING CONSTOMER so i know that process. And it wasn't down for us that day. We did not leave off that dealership until XXXX ; XXXX. I was there since XXXX. hadn't ate or nothing. \n\nI left the dealership Thursday, XX/XX/XXXX. XX/XX/XXXX my aunt calls me and say someone keeps calling her trying to collect a payment over the phone. And saying his name is XXXX. He called her twice. So, I texted XXXX the same day and asked him who was XXXX and explained they were trying to get a payment from her. XXXX texted back and said to tell her not to give payment to anyone. On the XXXX, they called her again trying to collect a payment. I told my aunt let 's get XXXX on the phone and you explain to him what's happening. she did. XXXX asks for the number that was calling her and googles it. Something came up and he read it to us and then said no I would block that number because they shouldn't even be contacting you. On Sunday, XXXX reaches out to my aunt and say they needed her to come down to reassess the vehicle. He said the car wouldn't be taken they just need to do a re-assessment on the car. I drove down there, and my auntie was Lifted by the company. When we both arrived, we were walked to the XXXX office in the back. As soon as we sat down, XXXX say 's unfortunately we have to take to the vehicle back because you XXXX XXXX told the bank that you weren't going to pay for the vehicle. She explained that she had no idea who was calling her asking for a payment after it was informed, we did not have to make a payment until 45 days. We both explained that we called XXXX on 3 ways, and he told us to not answer those calls anymore and to not make a payment to anyone calling from that number. I showed XXXX the text. And he goes, yea unfortunately we can't. We have to take the car back, but we do have another approval if you guys want. My auntie said yes because my niece needs a car, she was in an accident and has a little boy she doesn't need to be walking no more. XXXX walks out and comes back minutes later and say I'm so sorry that approval is no longer available to you guys anymore. I say it's cool. Can we process the refund now. Had I known the car was going to be taking, I would have brought both keys and all the cars paperwork back. But we were informed it wasn't going to be taken. And I have a text from XXXX. We processed the refund that took forever to be refunded. Days later, they send someone out to pick up their extra key and return some items I left in the jeep. On Friday XX/XX/XXXX, XXXX texted me and said someone name XXXX XXXX messaged him on XXXX about being a co-applicant with him to purchase a vehicle from XXXX. She has 6 hard inquiries on her credit report. This lady has nothing to do with the vehicle myself, my mother. XXXX or my aunt XXXX applied for. Some sort of scam of fraudulent activity was taken into place. On top of being discriminated against. I have felt so angry and profiled against being inside of that dealership. We were the only XXXX people and got treated so wrongly. XXXX called me rude through text.","date_sent_to_company":"2022-10-10T16:56:14.000Z","issue":"Getting a loan or lease","sub_product":"Lease","zip_code":"89031","tags":null,"has_narrative":true,"complaint_id":"6070735","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TOYOTA MOTOR CREDIT CORPORATION","date_received":"2022-10-10T16:21:07.000Z","state":"NV","company_public_response":null,"sub_issue":"High-pressure sales tactics"},"highlight":{"complaint_what_happened":["<em>After</em> signing all documents, paid for insurance, and paid the XXXX XXXX. XXXX tells to walk outside, and XXXX would meet us right there. I asked XXXX if we had to ring the bell and he said yea, but XXXX was supposed to do it <em>after</em> we signed the paper for the car. So, while we were outside waiting, I asked XXXX why we didn't get to ring the bell and his response was : Not everybody is able to. And that comment sat with me for days."],"sub_issue":["High-pressure <em>sales</em> tactics"]},"sort":[11.231995,"6070735"]},{"_index":"complaint-public-v1","_id":"6040052","_score":11.231995,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"XX/XX/XXXX loan amount {$100000.00} I was approved for the loan The dealership wanted me to put down $ XXXX as a finance charge to me who is the consumer buyer I explained law 15 us code 1611 Truth in lending statement and by them taking my information makes makes this a consumer transaction I also reference law 15 us code 1611 they also violated : failure to disclose, misleading saying false information, making cash part of a consumer transaction and I am not the one getting paid cash, also threats about them taking back the loan, I asked to see truth in lending statement he handed me a paper I took a picture of it then I asked to speak to finance manager to find out what my APR will be couple minutes later he came back and out of nowhere they said they denied me and they dont care what type of money I make to put down on the vehicle it wasnt giving it to me I would like to file : c & d, revoke of signature, affidavit of truth, debt validation I also like ownership of the property XXXX XXXX XXXX XXXX XXXX XXXX # XXXX Plus finance charge {$80000.00}, {$1000.00} Per violation at least three, {$5000.00} for my time","date_sent_to_company":"2022-11-16T15:56:01.000Z","issue":"Getting a loan or lease","sub_product":"Loan","zip_code":"60544","tags":"Servicemember","has_narrative":true,"complaint_id":"6040052","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2022-10-02T00:44:35.000Z","state":"IL","company_public_response":null,"sub_issue":"High-pressure sales tactics"},"highlight":{"sub_issue":["High-pressure <em>sales</em> tactics"]},"sort":[11.231995,"6040052"]},{"_index":"complaint-public-v1","_id":"6013955","_score":11.231995,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"After finding a vehicle I liked at a local dealer, I was excited, I went and put {$9800.00} down as well as traded in my car. A short time after, I got a call that the dealer was taking the car back due to financing not being approved. In the meantime, they had sold my trade-in and refused to give me any of the {$9800.00} back that I had put down, citing a $ XXXX XXXX fee in addition to any wear or tear. They charged me this even though it was specifically outlined in CO code that this is not an acceptable practice.","date_sent_to_company":"2022-09-23T11:11:02.000Z","issue":"Getting a loan or lease","sub_product":"Loan","zip_code":"820XX","tags":"Servicemember","has_narrative":true,"complaint_id":"6013955","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Arapahoe Motors","date_received":"2022-09-23T11:02:03.000Z","state":"WY","company_public_response":"Company disputes the facts presented in the complaint","sub_issue":"High-pressure sales tactics"},"highlight":{"complaint_what_happened":["<em>After</em> finding a vehicle I liked at a local dealer, I was excited, I went and put {$9800.00} down as well as traded in my car. A short time <em>after</em>, I got a call that the dealer was taking the car back due to financing not being approved. In the meantime, they had sold my trade-in and refused to give me any of the {$9800.00} back that I had put down, citing a $ XXXX XXXX fee in addition to any wear or tear."],"sub_issue":["High-pressure <em>sales</em> tactics"]},"sort":[11.231995,"6013955"]},{"_index":"complaint-public-v1","_id":"5924192","_score":11.231995,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"Keep getting calls to come buy a car with a warranty on XX/XX/XXXX I finally went to the company and got a XXXX XXXX XXXX signed the paper work the same day the car left me in the middle of a intersection car wouldn't excellerate finally after pressing the gas to the floor XXXX I got out the middle the road the rpms going up no power car whining got it home took it to the dealer the next day after I tried to have it towed bc it was doing the same thing Tuesday I broke down I called the dealership they told me to call the number on my paper work that I have free towing under warranty I called to have it towed it was not covered under warranty I got the car back to the dealership told them to cancel the purchase because the car is faulty they would not cancel I left the car there XXXX XXXX  I get a call from XXXX to come pick my car up that the auto sales dealer told them to call me to pick it up so I did I took it home didn't get any paper work on the vehicle until Monday comes down to it it needs a complete new transmission the company that sold me the vehicle told me I did something to the vehicle they won't cancel at all the car broke down 22 hours after haveing it the warranty that they sold with the XXXX will not cover the repair bc they said it was the car dealership responsibility to fix since it was pre existing when I bought the vehicle I am now without that car haven't had it since I have really done the paper work bc it breaking down and they charged me {$32.00} for a vehicle I don't have I have XXXX children and a XXXX mother that car could have costed us our lives the dealership won't even let me trade the vehicle I asked them to trade the next day after buying the car these people won't call me back telling me to make sure I pay for the car even though I don't have the vehicle please help me it's going to ruin my credit these people sole me a very faulty dangerous vehicle the gas pedal stops working on it on top of all the other stuff I wrote about this XXXX XXXX XXXX from XXXXXXXX XXXX XXXX XXXX XXXX","date_sent_to_company":"2022-08-28T05:32:24.000Z","issue":"Getting a loan or lease","sub_product":"Loan","zip_code":"283XX","tags":null,"has_narrative":true,"complaint_id":"5924192","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"CREDIT ACCEPTANCE CORPORATION","date_received":"2022-08-28T04:57:29.000Z","state":"NC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"High-pressure sales tactics"},"highlight":{"complaint_what_happened":["Keep getting calls to come buy a car with a warranty on XX/XX/XXXX I finally went to the company and got a XXXX XXXX XXXX signed the paper work the same day the car left me in the middle of a intersection car wouldn't excellerate finally <em>after</em> pressing the gas to the floor XXXX I got out the middle the road the rpms going up no power car whining got it home took it to the dealer the next day <em>after</em> I tried to have it towed bc it was doing the same thing Tuesday I broke down I called the dealership"],"sub_issue":["High-pressure <em>sales</em> tactics"]},"sort":[11.231995,"5924192"]},{"_index":"complaint-public-v1","_id":"5869183","_score":11.231995,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"Since the beginning I was getting a high interest rate ( over 18 % ), when the seller show me the monthly payment it was calculated over a 21 % instead of the 18 %, I complained about it and they were supposed to adjust it, after some papers done I was unable to get the money for the down payment and the insurance was really high and I call them to cancel the deal, but they refused and told me I should give them the down payment or it will create a bad record on my credit history, by the way I never got the car, I tried to contact them to pay a fee to cancel the deal but they refused again.","date_sent_to_company":"2022-08-11T21:33:05.000Z","issue":"Getting a loan or lease","sub_product":"Loan","zip_code":"78758","tags":null,"has_narrative":true,"complaint_id":"5869183","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TOYOTA MOTOR CREDIT CORPORATION","date_received":"2022-08-11T21:13:22.000Z","state":"TX","company_public_response":null,"sub_issue":"High-pressure sales tactics"},"highlight":{"complaint_what_happened":["Since the beginning I was getting a high interest rate ( over 18 % ), when the seller show me the monthly payment it was calculated over a 21 % instead of the 18 %, I complained about it and they were supposed to adjust it, <em>after</em> some papers done I was unable to get the money for the down payment and the insurance was really high and I call them to cancel the deal, but they refused and told me I should give them the down payment or it will create a bad record on my credit history, by the way I never"],"sub_issue":["High-pressure <em>sales</em> tactics"]},"sort":[11.231995,"5869183"]},{"_index":"complaint-public-v1","_id":"5843181","_score":11.231995,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"XX/XX/2020 bought a hyundai XXXX from Hyundai XXXX XXXX pushed me into buying car that they never let me test drive stating your age you cant drive this car because youre XXXX which is nonsense I just needed a car and was dedicated to buying a car but they said I could test drive it once i came back and when i came back they basically gave me a pen sign contract give me down payment we request and youre on your way also by over promising things that will be included made me buy warranties I didnt need nor want without giving me a chance to say no asked for downpayment meanwhile took a loan out for more than out the door price they gave me when I saw contract guy said dont worry that isnt what your paying for meanwhile took advantage because ut was my first car bought.","date_sent_to_company":"2022-08-04T19:57:21.000Z","issue":"Getting a loan or lease","sub_product":"Loan","zip_code":"10573","tags":null,"has_narrative":true,"complaint_id":"5843181","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"HYUNDAI CAPITAL AMERICA","date_received":"2022-08-04T19:45:08.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"High-pressure sales tactics"},"highlight":{"sub_issue":["High-pressure <em>sales</em> tactics"]},"sort":[11.231995,"5843181"]},{"_index":"complaint-public-v1","_id":"4933445","_score":11.231995,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I went to the XXXX dealer shop and i told them to do the lease for a particular bank. They have sent all my information to several banks. And I received my lease from the bank that i advised them to do because i dont want too many hard inquiries. They were really unprofessional on XX/XX/XXXX XXXX. I spoke with them about this situation and they told me there is nothing to do now and I should wait to drop off in a few years.","date_sent_to_company":"2021-11-21T17:05:43.000Z","issue":"Getting a loan or lease","sub_product":"Lease","zip_code":"32246","tags":null,"has_narrative":true,"complaint_id":"4933445","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"General Motors Financial Company, Inc.","date_received":"2021-11-21T16:47:38.000Z","state":"FL","company_public_response":null,"sub_issue":"High-pressure sales tactics"},"highlight":{"sub_issue":["High-pressure <em>sales</em> 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