{"took":1564,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":1590777,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"13072341","_score":25.699389,"_source":{"product":"Credit card","complaint_what_happened":"Using my credit health software to track financial status and open credit accounts i came a across a fraudulent credit cars hard inquiry with capital one venture. I attempted to discover more information regarding this credit card application through capital one mobile services and discovered fraudulent charges were also made to the fraudulently opened credit card account. I attempted to dispute the application and charges and have had a hard time receiving information regarding the application.","date_sent_to_company":"2025-04-19T19:00:12.000Z","issue":"Getting a credit card","sub_product":"General-purpose credit card or charge card","zip_code":"78552","tags":null,"has_narrative":true,"complaint_id":"13072341","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2025-04-19T18:43:55.000Z","state":"TX","company_public_response":null,"sub_issue":"Sent card you never applied for"},"highlight":{"complaint_what_happened":["Using my credit <em>health</em> <em>software</em> to track financial status and open credit accounts i came a across a fraudulent credit cars hard inquiry with capital one venture. I attempted to discover more information regarding this credit card application through capital one <em>mobile</em> <em>services</em> and discovered fraudulent charges were also made to the fraudulently opened credit card account. I attempted to dispute the application and charges and have had a hard time receiving information regarding the application."]},"sort":[25.699389,"13072341"]},{"_index":"complaint-public-v1","_id":"1606301","_score":25.560894,"_source":{"product":"Prepaid card","complaint_what_happened":"SINCE XXXX XXXX EST XXXX XXXX Rush card customers ca n't access their funds via atm. They ca n't make store/online purchases. Customer service XXXX number no longer works. Website & mobile app is XXXX for current customers to access accounts. Those who can access their account balances are incorrect & direct deposits are n't reflecting in accounts. People are stranded. They ca n't get to work school or health care. They ca n't buy food or prescriptions. They ca n't pay rent or utilities!!! WE NEED HELP!!!","date_sent_to_company":"2015-11-02T16:26:03.000Z","issue":"Unauthorized transactions/trans. issues","sub_product":"General purpose card","zip_code":"31558","tags":null,"has_narrative":true,"complaint_id":"1606301","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"Empowerment Ventures, LLC","date_received":"2015-10-14T16:50:58.000Z","state":"GA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Customer <em>service</em> XXXX number no longer works. Website <em>&</em> <em>mobile</em> app is XXXX for current customers to access accounts. Those who can access their account balances are incorrect <em>&</em> direct deposits are n't reflecting in accounts. People are stranded. They ca n't get to work school or <em>health</em> <em>care</em>. They ca n't buy food or prescriptions. They ca n't pay rent or utilities!!! WE NEED HELP!!!"]},"sort":[25.560894,"1606301"]},{"_index":"complaint-public-v1","_id":"6143166","_score":24.219955,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"15 u.s code 3 1681a DEFINITION ; RULES OF CONSTRUCTION ( 3 ) RESTRICTIONS ON SHARING OF MEDICAL INFORMATION. EXCEPT FOR INFORMATION OR ANY COMMUNICATION OF INFORMATION DISCLOSED AS PROVIDED IN SECTION 1681B G ( 3 ) of this title, the exclusions in paragraph 2 shall not apply with respect to information disclosed to any person related by common ownership or affiliated by corporate control, if the information is. ( A ) medical information ; ( B ) an individualized list or description based on the payment transactions of the consumer for medical products or services ; or ( C ) an aggregate list of identified consumers based on payment transactions for medical products or services. ( I ) Medical Information 1. Means information or data whether oral or recorded in any form or medium created by or derived from a health care provider or the consumer that relates to ( A ) the past, the present or future physical, mental or behavior health or condition of an individual ; ( B ) the provision of health care to an individual or ( C ) the payment for the provision of health care to an individual. ( 2 ) DOES NOT INCLUDE THE AGE OR GENDER OF A CONSUMER DEMOGRAPHIC INFORMATION INCLUDING A CONSUMER RESIDENCE ADDRESS OR EMAIL ADDRESS OR ANY OTHER INFORMATION ABOUT A CONSUMER THAT DOES NOT RELATE TO THE PHYSICAL MENTAL OR BEHAVIOR HEALTH OR CONDITION OF A CONSUMER INCLUDING THE EXISTENCE OR VALUE OF ANY INSURANCE POLICY, REMOVE THESE ACCOUNTS IMMEDIATELY.YOU HAVE VIOLATED MY RIGHTS AS A CONSUMER REMOVE THESE ACCOUNTS IMMEDIATELY","date_sent_to_company":"2022-10-30T19:41:13.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"30223","tags":null,"has_narrative":true,"complaint_id":"6143166","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Oliver Adjustment Co.","date_received":"2022-10-30T19:41:09.000Z","state":"GA","company_public_response":null,"sub_issue":"Was not notified of investigation status or results"},"highlight":{"complaint_what_happened":["Means information or data whether oral or recorded in any form or medium created by or derived from a <em>health</em> <em>care</em> provider or the consumer that relates to ( A ) the past, the present or future physical, <em>mental</em> or behavior <em>health</em> or condition of an individual ; ( B ) the provision of <em>health</em> <em>care</em> to an individual or ( C ) the payment for the provision of <em>health</em> <em>care</em> to an individual. ( 2 ) DOES NOT INCLUDE THE AGE OR GENDER OF A CONSUMER DEMOGRAPHIC INFORMATION INCLUDING A CONSUMER RESIDENCE ADDRESS"],"product":["Credit reporting, credit repair <em>services</em>, or other personal consumer reports"]},"sort":[24.219955,"6143166"]},{"_index":"complaint-public-v1","_id":"6143051","_score":24.218119,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"15 u.s code 3 1681a DEFINITION ; RULES OF CONSTRUCTION ( XXXX ) RESTRICTIONS ON SHARING OF MEDICAL INFORMATION. EXCEPT FOR INFORMATION OR ANY COMMUNICATION OF INFORMATION DISCLOSED AS PROVIDED IN SECTION 1681B G ( 3 ) of this title, the exclusions in paragraph 2 shall not apply with respect to information disclosed to any person related by common ownership or affiliated by corporate control, if the information is. ( A ) medical information ; ( B ) an individualized list or description based on the payment transactions of the consumer for medical products or services ; or ( C ) an aggregate list of identified consumers based on payment transactions for medical products or services. ( I ) Medical Information 1. Means information or data whether oral or recorded in any form or medium created by or derived from a health care provider or the consumer that relates to ( A ) the past, the present or future physical, mental or behavior health or condition of an individual ; ( B ) the provision of health care to an individual or ( C ) the payment for the provision of health care to an individual. ( 2 ) DOES NOT INCLUDE THE AGE OR GENDER OF A CONSUMER DEMOGRAPHIC INFORMATION INCLUDING A CONSUMER RESIDENCE ADDRESS OR EMAIL ADDRESS OR ANY OTHER INFORMATION ABOUT A CONSUMER THAT DOES NOT RELATE TO THE PHYSICAL MENTAL OR BEHAVIOR HEALTH OR CONDITION OF A CONSUMER INCLUDING THE EXISTENCE OR VALUE OF ANY INSURANCE POLICY, REMOVE THESE ACCOUNTS IMMEDIATELY.YOU HAVE VIOLATED MY RIGHTS AS A CONSUMER REMOVE THESE ACCOUNTS IMMEDIATELY","date_sent_to_company":"2022-10-30T19:41:02.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"30223","tags":null,"has_narrative":true,"complaint_id":"6143051","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2022-10-30T19:35:35.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Was not notified of investigation status or results"},"highlight":{"complaint_what_happened":["Means information or data whether oral or recorded in any form or medium created by or derived from a <em>health</em> <em>care</em> provider or the consumer that relates to ( A ) the past, the present or future physical, <em>mental</em> or behavior <em>health</em> or condition of an individual ; ( B ) the provision of <em>health</em> <em>care</em> to an individual or ( C ) the payment for the provision of <em>health</em> <em>care</em> to an individual. ( 2 ) DOES NOT INCLUDE THE AGE OR GENDER OF A CONSUMER DEMOGRAPHIC INFORMATION INCLUDING A CONSUMER RESIDENCE ADDRESS"],"product":["Credit reporting, credit repair <em>services</em>, or other personal consumer reports"]},"sort":[24.218119,"6143051"]},{"_index":"complaint-public-v1","_id":"6129130","_score":23.75281,"_source":{"product":"Debt collection","complaint_what_happened":"I WROTE AND NOTIFIED THE TRANSUNION AND I ALSO NOTIFIED THE JUNK DEBT BUYERS 15 u.s code 3 1681a DEFINITION ; RULES OF CONSTRUCTION ( 3 ) RESTRICTIONS ON SHARING OF MEDICAL INFORMATION. EXCEPT FOR INFORMATION OR ANY COMMUNICATION OF INFORMATION DISCLOSED AS PROVIDED IN SECTION 1681B G ( 3 ) of this title, the exclusions in paragraph 2 shall not apply with respect to information disclosed to any person related by common ownership or affiliated by corporate control, if the information is. ( A ) medical information ; ( B ) an individualized list or description based on the payment transactions of the consumer for medical products or services ; or ( C ) an aggregate list of identified consumers based on payment transactions for medical products or services. ( I ) Medical Information 1. Means information or data whether oral or recorded in any form or medium created by or derived from a health care provider or the consumer that relates to ( A ) the past, the present or future physical, mental or behavior health or condition of an individual ; ( B ) the provision of health care to an individual or ( C ) the payment for the provision of health care to an individual. ( XXXX ) DOES NOT INCLUDE THE AGE OR GENDER OF A CONSUMER DEMOGRAPHIC INFORMATION INCLUDING A CONSUMER RESIDENCE ADDRESS OR EMAIL ADDRESS OR ANY OTHER INFORMATION ABOUT A CONSUMER THAT DOES NOT RELATE TO THE PHYSICAL MENTAL OR BEHAVIOR HEALTH OR CONDITION OF A CONSUMER INCLUDING THE EXISTENCE OR VALUE OF ANY INSURANCE POLICY, REMOVE THESE ACCOUNTS IMMEDIATELY.YOU HAVE VIOLATED MY RIGHTS AS A CONSUMER REMOVE THESE ACCOUNTS IMMEDIATELY","date_sent_to_company":"2022-10-25T16:57:04.000Z","issue":"Attempts to collect debt not owed","sub_product":"Medical debt","zip_code":"30223","tags":null,"has_narrative":true,"complaint_id":"6129130","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2022-10-25T16:48:04.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["Means information or data whether oral or recorded in any form or medium created by or derived from a <em>health</em> <em>care</em> provider or the consumer that relates to ( A ) the past, the present or future physical, <em>mental</em> or behavior <em>health</em> or condition of an individual ; ( B ) the provision of <em>health</em> <em>care</em> to an individual or ( C ) the payment for the provision of <em>health</em> <em>care</em> to an individual. ( XXXX ) DOES NOT INCLUDE THE AGE OR GENDER OF A CONSUMER DEMOGRAPHIC INFORMATION INCLUDING A CONSUMER RESIDENCE ADDRESS"]},"sort":[23.75281,"6129130"]},{"_index":"complaint-public-v1","_id":"6129063","_score":23.699863,"_source":{"product":"Debt collection","complaint_what_happened":"I WROTE AND NOTIFIED THE XXXX AND I ALSO NOTIFIED THE JUNK DEBT BUYERS 15 u.s code 3 1681a DEFINITION ; RULES OF CONSTRUCTION ( 3 ) RESTRICTIONS ON SHARING OF MEDICAL INFORMATION. EXCEPT FOR INFORMATION OR ANY COMMUNICATION OF INFORMATION DISCLOSED AS PROVIDED IN SECTION 1681B G ( 3 ) of this title, the exclusions in paragraph 2 shall not apply with respect to information disclosed to any person related by common ownership or affiliated by corporate control, if the information is. ( A ) medical information ; ( B ) an individualized list or description based on the payment transactions of the consumer for medical products or services ; or ( C ) an aggregate list of identified consumers based on payment transactions for medical products or services. ( I ) Medical Information 1. Means information or data whether oral or recorded in any form or medium created by or derived from a health care provider or the consumer that relates to ( A ) the past, the present or future physical, mental or behavior health or condition of an individual ; ( B ) the provision of health care to an individual or ( C ) the payment for the provision of health care to an individual. ( 2 ) DOES NOT INCLUDE THE AGE OR GENDER OF A CONSUMER DEMOGRAPHIC INFORMATION INCLUDING A CONSUMER RESIDENCE ADDRESS OR EMAIL ADDRESS OR ANY OTHER INFORMATION ABOUT A CONSUMER THAT DOES NOT RELATE TO THE PHYSICAL MENTAL OR BEHAVIOR HEALTH OR CONDITION OF A CONSUMER INCLUDING THE EXISTENCE OR VALUE OF ANY INSURANCE POLICY, REMOVE THESE ACCOUNTS IMMEDIATELY.YOU HAVE VIOLATED MY RIGHTS AS A CONSUMER REMOVE THESE ACCOUNTS IMMEDIATELY","date_sent_to_company":"2022-10-25T16:57:15.000Z","issue":"Attempts to collect debt not owed","sub_product":"Medical debt","zip_code":"30223","tags":null,"has_narrative":true,"complaint_id":"6129063","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Oliver Adjustment Co.","date_received":"2022-10-25T16:57:11.000Z","state":"GA","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["Means information or data whether oral or recorded in any form or medium created by or derived from a <em>health</em> <em>care</em> provider or the consumer that relates to ( A ) the past, the present or future physical, <em>mental</em> or behavior <em>health</em> or condition of an individual ; ( B ) the provision of <em>health</em> <em>care</em> to an individual or ( C ) the payment for the provision of <em>health</em> <em>care</em> to an individual. ( 2 ) DOES NOT INCLUDE THE AGE OR GENDER OF A CONSUMER DEMOGRAPHIC INFORMATION INCLUDING A CONSUMER RESIDENCE ADDRESS"]},"sort":[23.699863,"6129063"]},{"_index":"complaint-public-v1","_id":"12398984","_score":23.590408,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"On \" XX/XX/XXXX '' one of my cousin has mis used my documents and purchased product costs ( XXXX ) from XXXXXXXX XXXX XXXXXXXX account which is linked to my PAN and adhar. \nloan account details : Consumer Loan Name of member : XXXX Account Number : XXXX Owner ship : Individual As am working as a software engineer from the reputed corporate company, due to some personal medical emergency to my father on \" XX/XX/XXXX '' i went to applied personal loan from one of the reputed bank - as a result it was rejected and they intimated the reason for me why its rejected? then i will get to know the above mentioned mis-used details which is reflecting on my XXXX XXXX as soon as i found the details regarding the XXXX i contacted XXXX customer care and as i requested them to send a default payment link to my mobile number to clear the dues. \n\nAlthough i have paid and cleared dues and then raised the dispute to the XXXX it went to closed state after XXXX months. by considering my father health issue i requested loan to the lenders bank again it is rejecting du to delayed payments. \n\nAm requesting you to take the necessary actions on above stated issue and do me a favour to look after my father health condition. Financially i need a loan to get operate my father health condition. \n\nAs i reached to cibil customer care so many times but i dint get a solution from them. kindly hoping a positive sign from you.","date_sent_to_company":"2025-03-10T11:43:06.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"12398984","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-03-10T11:42:38.000Z","state":null,"company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["then i will get to know the above mentioned mis-used details which is reflecting on my XXXX XXXX as soon as i found the details regarding the XXXX i contacted XXXX customer <em>care</em> and as i requested them to send a default payment link to my <em>mobile</em> number to clear the dues."]},"sort":[23.590408,"12398984"]},{"_index":"complaint-public-v1","_id":"12409959","_score":23.578053,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"On \" XX/XX/XXXX '' one of my cousin has mis used my documents and purchased product costs ( XXXX ) from XXXXXXXX XXXX XXXXXXXX account which is linked to my PAN and adhar. \nloan account details : Consumer Loan Name of member : XXXX Account Number : XXXX Owner ship : Individual As am working as a software engineer from the reputed corporate company, due to some personal medical emergency to my father on \" XX/XX/XXXX '' i went to applied personal loan from one of the reputed bank - as a result it was rejected and they intimated the reason for me why its rejected? then i will get to know the above mentioned mis-used details which is reflecting on my XXXX XXXX as soon as i found the details regarding the XXXX i contacted XXXX customer care and as i requested them to send a default payment link to my mobile number to clear the dues. \n\nAlthough i have paid and cleared dues and then raised the dispute to the XXXX it went to closed state after XXXX months. by considering my father health issue i requested loan to the lenders bank again it is rejecting du to delayed payments. \n\nAm requesting you to take the necessary actions on above stated issue and do me a favour to look after my father health condition. Financially i need a loan to get operate my father health condition. \n\nAs i reached to cibil customer care so many times but i dint get a solution from them. kindly hoping a positive sign from you.","date_sent_to_company":"2025-03-10T11:43:04.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"12409959","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-03-10T11:42:38.000Z","state":null,"company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["then i will get to know the above mentioned mis-used details which is reflecting on my XXXX XXXX as soon as i found the details regarding the XXXX i contacted XXXX customer <em>care</em> and as i requested them to send a default payment link to my <em>mobile</em> number to clear the dues."]},"sort":[23.578053,"12409959"]},{"_index":"complaint-public-v1","_id":"12398352","_score":23.578053,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"On \" XX/XX/XXXX '' one of my cousin has mis used my documents and purchased product costs ( XXXX ) from XXXXXXXX XXXX XXXXXXXX account which is linked to my PAN and adhar. \nloan account details : Consumer Loan Name of member : XXXX Account Number : XXXX Owner ship : Individual As am working as a software engineer from the reputed corporate company, due to some personal medical emergency to my father on \" XX/XX/XXXX '' i went to applied personal loan from one of the reputed bank - as a result it was rejected and they intimated the reason for me why its rejected? then i will get to know the above mentioned mis-used details which is reflecting on my XXXX XXXX as soon as i found the details regarding the XXXX i contacted XXXX customer care and as i requested them to send a default payment link to my mobile number to clear the dues. \n\nAlthough i have paid and cleared dues and then raised the dispute to the XXXX it went to closed state after XXXX months. by considering my father health issue i requested loan to the lenders bank again it is rejecting du to delayed payments. \n\nAm requesting you to take the necessary actions on above stated issue and do me a favour to look after my father health condition. Financially i need a loan to get operate my father health condition. \n\nAs i reached to cibil customer care so many times but i dint get a solution from them. kindly hoping a positive sign from you.","date_sent_to_company":"2025-03-10T11:43:04.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"12398352","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-03-10T10:45:12.000Z","state":null,"company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["then i will get to know the above mentioned mis-used details which is reflecting on my XXXX XXXX as soon as i found the details regarding the XXXX i contacted XXXX customer <em>care</em> and as i requested them to send a default payment link to my <em>mobile</em> number to clear the dues."]},"sort":[23.578053,"12398352"]},{"_index":"complaint-public-v1","_id":"6128962","_score":23.2031,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I HAVE WROTE THIS COMPANY SEVERAL TIMES ASKING THEM TO ADDRESS THESE ISSUES ON MY CREDIT REPORT. I FEEL AS IF IM BEING TAKING ADVANTAGE OF, I WROTE THEM MONTHS AGI AND STILL HAVE YET TO HEAR I REPLY I ASSURE TO THEM THAT THEY ARE IN VIOLATION OF 15 u.s code 3 1681a DEFINITION ; RULES OF CONSTRUCTION ( 3 ) RESTRICTIONS ON SHARING OF MEDICAL INFORMATION. EXCEPT FOR INFORMATION OR ANY COMMUNICATION OF INFORMATION DISCLOSED AS PROVIDED IN SECTION 1681B G ( 3 ) of this title, the exclusions in paragraph 2 shall not apply with respect to information disclosed to any person related by common ownership or affiliated by corporate control, if the information is. ( A ) medical information ; ( B ) an individualized list or description based on the payment transactions of the consumer for medical products or services ; or ( C ) an aggregate list of identified consumers based on payment transactions for medical products or services. ( I ) Medical Information 1. Means information or data whether oral or recorded in any form or medium created by or derived from a health care provider or the consumer that relates to ( A ) the past, the present or future physical, mental or behavior health or condition of an individual ; ( B ) the provision of health care to an individual or ( C ) the payment for the provision of health care to an individual. ( 2 ) DOES NOT INCLUDE THE AGE OR GENDER OF A CONSUMER DEMOGRAPHIC INFORMATION INCLUDING A CONSUMER RESIDENCE ADDRESS OR EMAIL ADDRESS OR ANY OTHER INFORMATION ABOUT A CONSUMER THAT DOES NOT RELATE TO THE PHYSICAL MENTAL OR BEHAVIOR HEALTH OR CONDITION OF A CONSUMER INCLUDING THE EXISTENCE OR VALUE OF ANY INSURANCE POLICY, REMOVE THESE ACCOUNTS IMMEDIATELY.YOU HAVE VIOLATED MY RIGHTS AS A CONSUMER REMOVE THESE ACCOUNTS IMMEDIATELY","date_sent_to_company":"2022-10-25T17:14:52.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"30223","tags":null,"has_narrative":true,"complaint_id":"6128962","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2022-10-25T17:04:16.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["Means information or data whether oral or recorded in any form or medium created by or derived from a <em>health</em> <em>care</em> provider or the consumer that relates to ( A ) the past, the present or future physical, <em>mental</em> or behavior <em>health</em> or condition of an individual ; ( B ) the provision of <em>health</em> <em>care</em> to an individual or ( C ) the payment for the provision of <em>health</em> <em>care</em> to an individual. ( 2 ) DOES NOT INCLUDE THE AGE OR GENDER OF A CONSUMER DEMOGRAPHIC INFORMATION INCLUDING A CONSUMER RESIDENCE ADDRESS"],"product":["Credit reporting, credit repair <em>services</em>, or other personal consumer reports"]},"sort":[23.2031,"6128962"]},{"_index":"complaint-public-v1","_id":"7452828","_score":23.035597,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX reporting medical bill due. I did not owe XXXX. I have medical insurance for mental health treatment with them. They are incorrectly showing collection and date of balance. They are violating FCRA rules of reporting medical collection before 365 days have past and I do not owe debt. In addition, they are violating my HIPAA rights. If it was for treatment on some other date, they have failed to provide information and bill, more importantly billed my health insurance. Their doctors have dropped me from care on several occasions without proper notice leaving me without proper mental health care and medication.","date_sent_to_company":"2023-08-24T21:38:51.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"77021","tags":null,"has_narrative":true,"complaint_id":"7452828","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Professional Finance Company, Inc.","date_received":"2023-08-24T21:32:57.000Z","state":"TX","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["Their doctors have dropped me from <em>care</em> on several occasions without proper notice leaving me without proper <em>mental</em> <em>health</em> <em>care</em> and medication."],"product":["Credit reporting, credit repair <em>services</em>, or other personal consumer reports"]},"sort":[23.035597,"7452828"]},{"_index":"complaint-public-v1","_id":"9397781","_score":23.00267,"_source":{"product":"Checking or savings account","complaint_what_happened":"talked to different people and received different answers. First ( XXXX opened an issue to be investigated ) thought it was a mistake and second ( Supervisor ) said it was valid and must be agreed to to continue use of BillGo ( BillPay ) service CapitalOne is migrating to new Bill Pay service ( BillGo ) and requiring agreement to a new Terms and conditions. This T & C and some questionable sentenaces. Highlights below followed by Complete T & C as go XXXX ==T & C Snipets ( Highlights surrounded by **** >The Service is currently being provided as ****a \" pilot '' or experimental version intended only for testing purposes ****. The pilot is being done to provide us with feedback on the quality and usability of the Service.< ... > Be aware that the pilot might have errors or inaccuracies that could cause failures, corruption or loss of data and/or information from your Mobile Device or other devices and from connected peripherals. You should back-up all data and information on your Mobile Device prior to using our pilot Service. **** We may, but are not obligated to provide any maintenance, technical or other support for the pilot.V > and mini NDA sentence >Use of all pilot software and related information **** is considered confidential information until released to the public by us. **** < ===== The full T & C Terms and Conditions for the BillGo/BillPay service in attached TXT file","date_sent_to_company":"2024-07-01T22:54:44.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"XXXXX","tags":"Older American","has_narrative":true,"complaint_id":"9397781","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2024-07-01T22:21:14.000Z","state":"NY","company_public_response":null,"sub_issue":"Problem making or receiving payments"},"highlight":{"complaint_what_happened":["You should back-up all data and information on your <em>Mobile</em> Device prior to using our pilot <em>Service</em>. **** We may, but are not obligated to provide any maintenance, technical or other support for the pilot.V > and mini NDA sentence >Use of all pilot <em>software</em> and related information **** is considered confidential information until released to the public by us. **** < ===== The full T <em>&</em> C Terms and Conditions for the BillGo/BillPay <em>service</em> in attached TXT file"]},"sort":[23.00267,"9397781"]},{"_index":"complaint-public-v1","_id":"2271593","_score":22.96618,"_source":{"product":"Money transfers","complaint_what_happened":"I required the services of a software company in XXXX that creates mobile apps. I required the company to create a mobile app for XXXX and XXXX. I made XXXX Paypal payments in XX/XX/2016 and XX/XX/2016 for a total of {$3500.00}. The software company in XXXX has not been able to deliver my app. I requested a refund from Paypal and they stated that the XXXX payments did not qualify for a refund. Paypal stated that they were willing to refund the XXXX payment if I returned the merchandise that I purchased from the seller. I never purchased merchandise. I purchased a service.","date_sent_to_company":"2017-01-03T19:08:18.000Z","issue":"Other service issues","sub_product":"International money transfer","zip_code":"11216","tags":null,"has_narrative":true,"complaint_id":"2271593","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Paypal Holdings, Inc","date_received":"2017-01-03T19:08:18.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I required the <em>services</em> of a <em>software</em> company in XXXX that creates <em>mobile</em> apps. I required the company to create a <em>mobile</em> app for XXXX and XXXX. I made XXXX Paypal payments in XX/XX/2016 and XX/XX/2016 for a total of {$3500.00}. The <em>software</em> company in XXXX has not been able to deliver my app. I requested a refund from Paypal and they stated that the XXXX payments did not qualify for a refund."],"issue":["Other <em>service</em> issues"]},"sort":[22.96618,"2271593"]},{"_index":"complaint-public-v1","_id":"6947546","_score":22.367008,"_source":{"product":"Checking or savings account","complaint_what_happened":"On Sunday, XXXX XXXX I set up a meeting to open a business banking account with an M & T banker named XXXX XXXX. The meeting was slotted for four days later on XXXX XXXX. When I and my pregnant wife arrived for our business appointment, we were told that XXXX was not in the office. Rather, he was at a training in a different state. At no point prior to this meeting had this banker communicated with us that he would be in a training and would not be able to assist us with the requested service, which M & T mandates be completed in a branch. A different branch employee offered to help, but M & Ts system would not allow him to work from the office in which he was located, so he had to take our information away on paper to open the account remotely. \n\nUpon receipt of the electronic paperwork, we noticed multiple errors and responded asking for updated paperwork to complete. Our emails have not been responded to and we have since had to find a new banking partner, causing issues in establishing payroll services for employees of our mental health care business. We believe our business has been prejudiced against due to the nature of its operations.","date_sent_to_company":"2023-05-09T03:56:22.000Z","issue":"Opening an account","sub_product":"Checking account","zip_code":"191XX","tags":null,"has_narrative":true,"complaint_id":"6947546","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"M&T BANK CORPORATION","date_received":"2023-05-09T03:47:22.000Z","state":"PA","company_public_response":null,"sub_issue":"Unable to open an account"},"highlight":{"complaint_what_happened":["Our emails have not been responded to and we have since had to find a new banking partner, causing issues in establishing payroll <em>services</em> for employees of our <em>mental</em> <em>health</em> <em>care</em> business. We believe our business has been prejudiced against due to the nature of its operations."]},"sort":[22.367008,"6947546"]},{"_index":"complaint-public-v1","_id":"5970402","_score":22.215395,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX ARS Account Resolution account number # # # # # # XXXX ending in XXXX in the amount of {$350.00} has violated my rights. \n\nARS Account Resolution account number # # # # # # XXXX ending in XXXX in the amount of {$1600.00} has violated my rights. \n\nPresident Bush recently signed into law the Fair and Accurate Credit Transactions Act ( FACTA ) of 2003 ( PL 108-159, 12/04/03 ). FACTA amends the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq., intended to promote accuracy in consumer reports and to ensure the privacy of the information contained in such reports. The Federal Trade Commission ( FTC ) is required by the law to issue regulations this year to implement many of the new provisions of the FCRA. \n\nIn addition to provisions allowing consumers free credit reports annually and provisions to help prevent identity theft, FACTA limits the use and sharing of medical information in the financial system.\n\nMedical information is defined in 411 of FACTA as : ( 1 ) information or data, whether oral or recorded, in any form or medium, created by or derived from a health care provider or the consumer, that relates to- ( A ) the past, present, or future physical, mental, or behavioral health or condition of an individual ; ( B ) the provision of health care to an individual ; or ( C ) the payment for the provision of health care to an individual.\n\nHowever, medical information does not include a consumers age or sex, or demographic information such as a consumers residence or e-mail address, or any other information that does not relate to the physical, mental, or behavioral health or condition of a consumer, including the existence or value of any insurance policy. See id. \n\nWith limited exceptions, consumer reporting agencies are prohibited from furnishing reports containing medical information. A consumer must affirmatively consent to the furnishing of a report containing medical information where the report is furnished in connection with an insurance transaction. Where a report is furnished for employment purposes or in connection with a credit transaction, any medical information furnished must be relevant to the employment or credit transaction and the consumer must provide specific written consent for disclosure of the medical information. Further, the consent must clearly and conspicuously describe the use for which the medical information will be furnished. Note that the definition of medical information includes the payment for the provision of health care to an individual. However, an exception allows reporting of transactions, accounts, or balances relating to debts arising from the provision of medical services if the name of the health care provider is reported using codes that do not identify the provider or the nature of the medical services provided. In addition to regulating consumer reporting agencies, FACTA also limits creditors ability to obtain or use medical information in connection with determining a consumers eligibility for credit. See FACTA 411.\n\nFACTA will also require health care providers or their agents who furnish medical information to a consumer reporting agency to advise the FTC that they are medical information furnishers. Such health care providers will be required to use codes when reporting health care debt to consumer reporting agencies. Such codes must not identify the specific provider or the nature of the medical services provided to the consumer. See FACTA 412.\n\nOne criticism of FACTA is that the law preempts states from passing stricter laws to even better protect consumers. Also, a single comprehensive federal medical privacy law would have been preferable to the current patchwork of legislation including FACTA and HIPAA ( Health Insurance Portability and Accountability Act ). Nonetheless, FACTA represents another important step in further protecting confidential medical information.","date_sent_to_company":"2022-09-11T04:28:31.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"33179","tags":null,"has_narrative":true,"complaint_id":"5970402","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"HCFS Healthcare Financial Services of TeamHealth","date_received":"2022-09-11T04:16:32.000Z","state":"FL","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Medical information is defined in 411 of FACTA as : ( 1 ) information or data, whether oral or recorded, in any form or medium, created by or derived from a <em>health</em> <em>care</em> provider or the consumer, that relates to- ( A ) the past, present, or future physical, <em>mental</em>, or behavioral <em>health</em> or condition of an individual ; ( B ) the provision of <em>health</em> <em>care</em> to an individual ; or ( C ) the payment for the provision of <em>health</em> <em>care</em> to an individual."],"product":["Credit reporting, credit repair <em>services</em>, or other personal consumer reports"],"company":["HCFS Healthcare Financial <em>Services</em> of Team<em>Health</em>"]},"sort":[22.215395,"5970402"]},{"_index":"complaint-public-v1","_id":"6790557","_score":21.950191,"_source":{"product":"Debt collection","complaint_what_happened":"Wakefield and Associates is attending to collect a debt not owed. This account went to collections on or before XX/XX/XXXX. I was XXXX  from XX/XX/XXXX- XX/XX/XXXX, meaning this medical bill was the responsibility of XXXX XXXX XXXX XXXX I became sick in their care which refers to : Senate Bill 2321 AN ACT RELATING TO THE HEALTH CARE COSTS OF STATE AND LOCAL INMATES ; TO PROVIDE DEFINITIONS ; TO PROVIDE THAT COUNTIES, MUNICIPALITIES, XXXX XXXX XXXX  XXXX XXXX AND ANY LOCAL OR STATE LAW ENFORCEMENT AUTHORITY SHALL ONLY BE LIABLE TO PAY HEALTH CARE PROVIDERS FOR HEALTH CARE SERVICES RENDERED TO INMATES AT THE LESSER OF THE ACTUAL AMOUNT BILLED OR THE MEDICAID RATE IF THE INMATE HAS NO INSURANCE ; TO PROHIBIT A LAW ENFORCEMENT OFFICER FROM RELEASING A PERSON FROM CUSTODY TO AVOID THE COST OF NECESSARY MEDICAL TREATMENT ; TO AMEND SECTION 47-5-901, MISSISSIPPI CODE OF 1972, IN CONFORMITY ; AND FOR RELATED PURPOSES. \nBE IT ENACTED BY THE LEGISLATURE OF THE STATE OF MISSISSIPPI : SECTION 1. ( 1 ) Except as otherwise provided in this section, a county, a city, a county or city law enforcement agency, the XXXX XXXX  XXXX XXXX or the XXXX XXXX XXXX XXXX shall be liable to pay a health care provider for health care services rendered to persons in the custody of such agencies the lesser of the actual amount billed by such health care provider or the Medicaid rate. The provisions of this section shall not apply if a person in the custody of a county or city law enforcement agency, the XXXX XXXX XXXX XXXX or the XXXX  XXXX XXXX XXXX is covered under a current individual or group accident and health insurance policy , medical service plan contract, hospital service corporation contract, hospital and medical service corporation contract, fraternal benefit society or health maintenance organization contract. \n( 2 ) Nothing in this section shall prevent a county or city law enforcement agency, the XXXX XXXX XXXX XXXXXXXX, the XXXX  XXXX XXXX XXXX or such agencies ' authorized vendors from entering into agreements with health care providers for the provision of health care services at terms, conditions and amounts which are different than the Medicaid rate. \n( 3 ) It shall be the responsibility of the custodial county or city law enforcement agency, XXXX XXXX XXXX  XXXX or the XXXX  XXXX XXXX XXXX or such agencies ' agents, to determine, under agreement with the Division of Medicaid-Office of the Governor, the amount payable for the services provided and to communicate that determination, along with the remittance, advice and payment for the services provided. \n( 4 ) Nothing in this section shall be construed to create a duty on the part of a health care provider to render health care services to a person in the custody of a county or city law enforcement agency, the XXXX XXXX  XXXX XXXX or the XXXX  XXXX XXXX XXXX. \n( 5 ) As used in this section : ( a ) `` County or city law enforcement agency '' means a county sheriff 's department or municipal police department. \n( b ) \" Health care provider '' means a person licensed to practice any branch of the healing arts by the State Board of Medical Licensure, a person who holds a temporary permit to practice any branch of the healing arts issued by the State Board of Medical Licensure, a person engaged in a postgraduate training program approved by the State Board of Medical Licensure, a licensed physician assistant, a person licensed by the State Board of Psychological Examiners, a medical care facility licensed by the State Department of Health, a podiatrist licensed by the State Board of Medical Licensure, an optometrist licensed by the State Board of Optometry, a registered nurse, a nurse practitioner, a licensed professional nurse who is authorized to practice as a registered nurse anesthetist, a licensed practical nurse, a pharmacist or pharmacy licensed by the State Board of Pharmacy, a licensed physical therapist, a professional corporation organized pursuant to the professional corporation law of Mississippi by persons who are authorized by such law to form such a corporation and who are health care providers as defined by this subsection, a Mississippi limited liability company organized for the purpose of rendering professional services by its members who are health care providers as defined by this subsection and who are legally authorized to render the professional services for which the limited liability company is organized, a partnership of persons who are health care providers under this subsection, a Mississippi not-for-profit corporation organized for the purpose of rendering professional services by persons who are health care providers as defined by this subsection, a dentist certified by the State Board of Dental Examiners to administer anesthetics , a psychiatric hospital licensed by the State Department of Health , a licensed social worker or a mental health center or mental health clinic licensed by the Board of Examiners for Social Workers and any health care provider licensed by the appropriate regulatory body in another state that has a current approved provider agreement with the Division of Medicaid.\n\n( c ) \" Medicaid rate '' means the terms, conditions and amounts a health care provider would be paid for health care services rendered pursuant to a contract or provider agreement with the Division of Medicaid.\n\nSECTION 2. ( 1 ) A law enforcement officer having custody of a person shall not release such person from custody merely to avoid the cost of necessary medical treatment while the person is receiving treatment from a health care provider unless the health care provider consents to such release, or unless the release is ordered by a court of competent jurisdiction. When the law enforcement officer is satisfied that probable cause no longer exists to believe the suspect committed a crime based upon the ongoing investigation, or the district attorney or city attorney gives notice that no prosecution will be forthcoming at this time, the law enforcement officer may release such person from custody. Upon the date of notification to the health care provider that the person is being released from custody because the ongoing investigation indicates that probable cause no longer exists or a decision by the prosecuting attorney that no charges will be filed, the law enforcement agency shall no longer be responsible for the cost of such person 's medical treatment. \n( 2 ) As used in this section : ( a ) \" Law enforcement officer '' has the meaning ascribed thereto in Section 1 of this act.\n\n( b ) \" Health care provider '' has the meaning ascribed thereto in Section 1 of this act.\n\nSECTION 3. Section 47-5-901, Mississippi Code of 1972, is amended as follows : 47-5-901. ( 1 ) Any person committed, sentenced or otherwise placed under the custody of the Department of Corrections, on order of the sentencing court and subject to the other conditions of this subsection, may serve all or any part of his sentence in the county jail of the county wherein such person was convicted if the Commissioner of Corrections determines that physical space is not available for confinement of such person in the state correctional institutions. Such determination shall be promptly made by the Department of Corrections upon receipt of notice of the conviction of such person. The commissioner shall certify in writing that space is not available to the sheriff or other officer having custody of the person. Any person serving his sentence in a county jail shall be classified in accordance with Section 47-5-905.\n\n( 2 ) If state prisoners are housed in county jails due to a lack of capacity at state correctional institutions, the Department of Corrections shall determine the cost for food and medical attention for such prisoners. The cost of feeding and housing offenders confined in such county jails shall be based on actual costs or contract price per prisoner. In order to maximize the potential use of county jail space, the Department of Corrections is encouraged to negotiate a reasonable per day cost per prisoner, which in no event may exceed Twenty Dollars ( {$20.00} ) per day per offender.\n\n( 3 ) ( a ) Upon vouchers submitted by the board of supervisors of any county housing persons due to lack of space at state institutions, the Department of Corrections shall pay to such county, out of any available funds, the actual cost of food, or contract price per prisoner, not to exceed Twenty Dollars ( {$20.00} ) per day per offender, as determined under subsection ( 2 ) of this section for each day an offender is so confined beginning the day that the Department of Corrections receives a certified copy of the sentencing order and will terminate on the date on which the offender is released or otherwise removed from the custody of the county jail. The department shall pay the cost for health care services for prisoners at an amount no greater than the reimbursement rate based on the Mississippi Medicaid reimbursement rate, or the actual amount billed for such health care services, whichever is the lesser amount, as provided in Section 1 of this act. This limitation applies to all medical care services, durable and nondurable goods, prescription drugs and medications. Such payment shall be placed in the county general fund and shall be expended only for food and medical attention for such persons.","date_sent_to_company":"2023-04-05T03:34:48.000Z","issue":"Attempts to collect debt not owed","sub_product":"Medical debt","zip_code":"397XX","tags":null,"has_narrative":true,"complaint_id":"6790557","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"W&A Intermediate Co., LLC","date_received":"2023-04-05T02:55:12.000Z","state":"MS","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["this subsection, a Mississippi not-for-profit corporation organized for the purpose of rendering professional <em>services</em> by persons who are <em>health</em> <em>care</em> providers as defined by this subsection, a dentist certified by the State Board of Dental Examiners to administer anesthetics , a psychiatric hospital licensed by the State Department of <em>Health</em> , a licensed social worker or a <em>mental</em> <em>health</em> center or <em>mental</em> <em>health</em> clinic licensed by the Board of Examiners for Social Workers and any <em>health</em> <em>care</em> provider"]},"sort":[21.950191,"6790557"]},{"_index":"complaint-public-v1","_id":"1674541","_score":21.92602,"_source":{"product":"Debt collection","complaint_what_happened":"Violation HIPPA, PHI and California 's Medical Privacy StatuesIn reference to XXXXPlease be advised that under Federal Statutes the Fair Credit Reporting Act, ( 15 U.S.C. 1681 et seq ) and California 's Consumer Credit Statutes, you may be held liable for the following actions ( a ) Duty of furnishers of information to provide accurate information. \n( 1 ) Prohibition. \n( A ) Reporting information with actual knowledge of errors. \n\nA person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or consciously avoids knowing that the information is inaccurate. \n\nIn addition, the HIPAA and California 's Medical Privacy Statutes are in effect in this situation even though the health care services provided may have been prior to enactment. \n\nThe Privacy Rules prohibits a covered entity from using or disclosing an individual 's protected health information ( \" PHI '' ) unless specifically authorized by the individual or otherwise allowed under the Privacy Rules. \n\nIn general, PHI encompasses substantially all \" individually identifiable health information '' that is transmitted or maintained in any medium. \" Individually identifiable health information '' includes health information that is created or received by a health care provider, health plan, employer, or health care clearinghouse, and that relates to an individual 's physical or mental health or condition, including information related to an individual 's care or the PAYMENT for such care. \n\nThe furnishing of my account information is not in compliance with HIPAA, or California 's Privacy Act, and any subsequent reporting of this account on my credit reports to XXXX, XXXX and XXXX is a clear violation of Public Law 104-191 ( \" HIPAA '' ) since there can be no permissible business purpose in divulging protected health information to anyone on an account once there is no longer any payment due.","date_sent_to_company":"2015-11-28T19:11:04.000Z","issue":"Disclosure verification of debt","sub_product":"Medical","zip_code":"92563","tags":null,"has_narrative":true,"complaint_id":"1674541","timely":"No","company_response":"Closed","submitted_via":"Web","company":"Aargon Agency, Inc.","date_received":"2015-11-28T19:11:03.000Z","state":"CA","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Not given enough info to verify debt"},"highlight":{"complaint_what_happened":["In general, PHI encompasses substantially all \" individually identifiable <em>health</em> information '' that is transmitted or maintained in any medium. \" Individually identifiable <em>health</em> information '' includes <em>health</em> information that is created or received by a <em>health</em> <em>care</em> provider, <em>health</em> plan, employer, or <em>health</em> <em>care</em> clearinghouse, and that relates to an individual 's physical or <em>mental</em> <em>health</em> or condition, including information related to an individual 's <em>care</em> or the PAYMENT for such <em>care</em>."]},"sort":[21.92602,"1674541"]},{"_index":"complaint-public-v1","_id":"1674530","_score":21.92602,"_source":{"product":"Debt collection","complaint_what_happened":"Violation HIPPA, PHI and California 's Medical Privacy StatuesIn reference to account # XXXXPlease be advised that under Federal Statutes the Fair Credit Reporting Act, ( 15 U.S.C. 1681 et seq ) and California 's Consumer Credit Statutes, you may be held liable for the following actions ( a ) Duty of furnishers of information to provide accurate information. \n( 1 ) Prohibition. \n( A ) Reporting information with actual knowledge of errors. \n\nA person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or consciously avoids knowing that the information is inaccurate. \n\nIn addition, the HIPAA and California 's Medical Privacy Statutes are in effect in this situation even though the health care services provided may have been prior to enactment. \n\nThe Privacy Rules prohibits a covered entity from using or disclosing an individual 's protected health information ( \" PHI '' ) unless specifically authorized by the individual or otherwise allowed under the Privacy Rules. \n\nIn general, PHI encompasses substantially all \" individually identifiable health information '' that is transmitted or maintained in any medium. \" Individually identifiable health information '' includes health information that is created or received by a health care provider, health plan, employer, or health care clearinghouse, and that relates to an individual 's physical or mental health or condition, including information related to an individual 's care or the PAYMENT for such care. \n\nThe furnishing of my account information is not in compliance with HIPAA, or California 's Privacy Act, and any subsequent reporting of this account on my credit reports to XXXX, XXXX and XXXX is a clear violation of Public Law 104-191 ( \" HIPAA '' ) since there can be no permissible business purpose in divulging protected health information to anyone on an account once there is no longer any payment due.","date_sent_to_company":"2015-11-28T17:54:03.000Z","issue":"Disclosure verification of debt","sub_product":"Medical","zip_code":"92563","tags":null,"has_narrative":true,"complaint_id":"1674530","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Continental Credit Control","date_received":"2015-11-28T17:54:02.000Z","state":"CA","company_public_response":"Company believes complaint caused principally by actions of third party outside the control or direction of the company","sub_issue":"Right to dispute notice not received"},"highlight":{"complaint_what_happened":["In general, PHI encompasses substantially all \" individually identifiable <em>health</em> information '' that is transmitted or maintained in any medium. \" Individually identifiable <em>health</em> information '' includes <em>health</em> information that is created or received by a <em>health</em> <em>care</em> provider, <em>health</em> plan, employer, or <em>health</em> <em>care</em> clearinghouse, and that relates to an individual 's physical or <em>mental</em> <em>health</em> or condition, including information related to an individual 's <em>care</em> or the PAYMENT for such <em>care</em>."]},"sort":[21.92602,"1674530"]},{"_index":"complaint-public-v1","_id":"1685039","_score":21.917376,"_source":{"product":"Debt collection","complaint_what_happened":"Violation HIPPA, PHI and California 's Medical Privacy StatuesIn reference to accounts you 're reporting to on my credit reports Please be advised that under Federal Statutes the Fair Credit Reporting Act, ( 15 U.S.C. 1681 et seq ) and California 's Consumer Credit Statutes, you may be held liable for the following actions ( a ) Duty of furnishers of information to provide accurate information. ( 1 ) Prohibition. ( A ) Reporting information with actual knowledge of errors. A person shall not furnish any information relating to a consumer to any consumer-reporting agency if the person knows or consciously avoids knowing that the information is inaccurate. In addition, the HIPAA and California 's Medical Privacy Statutes are in effect in this situation even though the health care services provided may have been prior to enactment. The Privacy Rules prohibits a covered entity from using or disclosing an individual 's protected health information ( \" PHI '' ) unless specifically authorized by the individual or otherwise allowed under the Privacy Rules. In general, PHI encompasses substantially all \" individually identifiable health information '' that is transmitted or maintained in any medium. \" Individually identifiable health information '' includes health information that is created or received by a health care provider, health plan, employer, or health care clearinghouse, and that relates to an individual 's physical or mental health or condition, including information related to an individual 's care or the PAYMENT for such care. The furnishing of my account information is not in compliance with HIPAA, or California 's Privacy Act, and any subsequent reporting of this account on my credit reports XXXX is a clear violation of Public Law XXXX ( \" HIPAA '' ) since there can be no permissible business purpose in divulging protected health information to anyone on an account once there is no longer any payment due.","date_sent_to_company":"2015-12-06T21:26:31.000Z","issue":"Disclosure verification of debt","sub_product":"Medical","zip_code":"92563","tags":null,"has_narrative":true,"complaint_id":"1685039","timely":"No","company_response":"Closed","submitted_via":"Web","company":"Walwick, Inc","date_received":"2015-12-06T21:26:30.000Z","state":"CA","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Not given enough info to verify debt"},"highlight":{"complaint_what_happened":["In general, PHI encompasses substantially all \" individually identifiable <em>health</em> information '' that is transmitted or maintained in any medium. \" Individually identifiable <em>health</em> information '' includes <em>health</em> information that is created or received by a <em>health</em> <em>care</em> provider, <em>health</em> plan, employer, or <em>health</em> <em>care</em> clearinghouse, and that relates to an individual 's physical or <em>mental</em> <em>health</em> or condition, including information related to an individual 's <em>care</em> or the PAYMENT for such <em>care</em>."]},"sort":[21.917376,"1685039"]},{"_index":"complaint-public-v1","_id":"4139481","_score":21.729633,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"This issue started in XX/XX/2020. I was attempting to make a XXXX USD payment, to my Bank of America Secure Credit Card. I opened up the Mobile Banking Application on my cellular device to the Bank of America website. When I first attempted to make a XXXX USD payment, the software thought I said to pay the entire statement of charges, which was XXXX USD, and the software was processing the payment. When I realized what the software was doing, I said to self. I only needed to make the XXXX USD payment. So I then went back into the mobile banking application to make the XXXX USD payment. So at this juncture, two payments for XXXX USD XXXX USD payment had already been made. The very next morning, I attempted to contact customer service at Bank of America, to rectify the situation and to make sure that both previous payments has been declined and a XXXX USD payment was made via telephone. After 1 hour and 38 minutes, I finally reached the customer service. I explained the situation about the mobile banking software debiting XXXX USD and I needed her to cancel the previous transactions and take my telephone payment of XXXX USD, to cover XXXX 's payment. Prior to contacting customer service at Bank of America-the 1 hour and 38 minute wait call, I contacted my XXXXXXXX XXXX, to let them know about the mobile banking software for Bank of America and how it could potentially overdraw my checking account. The XXXX XXXX Member Services Associate immediately opened up a claim at the bank, that claim number is XXXX. Back to Bank of America-after a few days, I attempted to contact Bank of America once again, to find out why they debited my checking account for the XXXX and I knew about the XXXX USD payment that I was truly initiating. After the young women went and debited my account after I asked her not to. Telling her that it was going to overdraw my checking account, I said enough is enough and I closed out the secure credit card. The secure credit limit was XXXX USD. Now three months later, Bank of America, is pinging my credit reports with negative commentary, stating that the credit cards payments were declined and that I am now 3 months in arrears. All due to the faulty Mobile Banking Software. I have been in a constant contact with XXXX XXXX and have asked them every way that I can-'Did bank of America, receive all three payments XXXX USD '? This is the amount that closed out the account and paid it in full. Chime bank reports to me today via Honorable Ms. XXXX, stating-'Yes, all three payments were made to the account. It is closed and paid in full. Not just that, Bank of America actually charged you XXXX twice ' ... I have XXXX XXXX XXXX Plus and all of this hoopla is making my XXXX+ worse. Waking me in the middle of the night. I have moved into my sister and brother-in-laws home due to the XXXX+, after they had noticed changes in my being. They have stated that 'you shouldn't worry about this issue. You need to have the credit bureaus clear your report of the derogatory comments and you should sue Bank of America for Defamation of Character, Mental Anguish, Slander, and a whole bunch of other hoopla. They are very good people. If you have an email address I would be happy to submit my XXXX Banking Statements for XXXX 2020, which actually shows when, where, how the payments were made. Several dates noticeable on the banking statements : XX/XX/2020, XX/XX/2020, XX/XX/2020, XX/XX/2020, XX/XX/2020, XXXX, XX/XX/2020, XXXX, XX/XX/2020, XX/XX/2020, XX/XX/2020, XX/XX/2020, XX/XX/2020, XX/XX/2020. As I sent a letter off to Bank of America tonight XXXX, it reads in the final statement-Your organization has either misapplied the payments, one of your people has the COVID-19 virus and is sick or you have someone that pilfered the payments. Since I live on Social Security and a small VA Pension and since I know almost nothing about suing a company, that probably won't transpire, but they can not get away with espionage, high treason, subversive activities, sedition, corruption and or greed. I reside in the HUDVASH housing program and if they are not stopped I can lose my housing voucher.","date_sent_to_company":"2021-02-14T11:31:01.000Z","issue":"Closing your account","sub_product":"General-purpose credit card or charge card","zip_code":"89521","tags":"Servicemember","has_narrative":true,"complaint_id":"4139481","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2021-02-14T10:04:06.000Z","state":"NV","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Can't close your account"},"highlight":{"complaint_what_happened":["Prior to contacting customer <em>service</em> at Bank of America-the 1 hour and 38 minute wait call, I contacted my XXXXXXXX XXXX, to let them know about the <em>mobile</em> banking <em>software</em> for Bank of America and how it could potentially overdraw my checking account. The XXXX XXXX Member <em>Services</em> Associate immediately opened up a claim at the bank, that claim number is XXXX."]},"sort":[21.729633,"4139481"]},{"_index":"complaint-public-v1","_id":"2217643","_score":21.62476,"_source":{"product":"Credit card","complaint_what_happened":"I paid for a facility for my daughter with mental health care issues for 3 months and the last month the provider moved my daughter against her will to a low-level facility causing her extreme emotional trauma resulting in a XXXX. I paid {$5500.00} for the month and the provider paid {$2000.00} for the unauthorized house they moved my daughter to. I am asking to be refunded the last month. I DID NOT RECEIVE THE SERVICES I PAID FOR-","date_sent_to_company":"2016-11-21T21:30:11.000Z","issue":"Credit card protection / Debt protection","sub_product":null,"zip_code":"10128","tags":null,"has_narrative":true,"complaint_id":"2217643","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2016-11-21T21:30:10.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I paid for a facility for my daughter with <em>mental</em> <em>health</em> <em>care</em> issues for 3 months and the last month the provider moved my daughter against her will to a low-level facility causing her extreme emotional trauma resulting in a XXXX. I paid {$5500.00} for the month and the provider paid {$2000.00} for the unauthorized house they moved my daughter to. I am asking to be refunded the last month. I DID NOT RECEIVE THE <em>SERVICES</em> I PAID FOR-"]},"sort":[21.62476,"2217643"]},{"_index":"complaint-public-v1","_id":"8804402","_score":20.937996,"_source":{"product":"Checking or savings account","complaint_what_happened":"I have an HSA with Optum Bank. They have an arrangement with XXXX XXXX where by HSA savings can be invested in public markets. However when trying to transfer funds from XXXX to Optum the Optum software often does does not work and customer service have been instructed to refer the matter to XXXX who are not responsible for the technology. When at last the institutions were accepted the funds were not in my HSA account at Optum. Customer service told me that inXX/XX/2024 it takes 2 to 3 days to facilitate a transfer. They claim XXXX is using the funds as float.All transfers I have ever done with XXXX were same day value. The purpose of HSAs as envisaged by Congress is to mitigate health care expenses not enrich Optum executive compensation using customer funds as float. These are hidden junk fees which should be eliminated immediately","date_sent_to_company":"2024-04-19T00:41:35.000Z","issue":"Managing an account","sub_product":"Savings account","zip_code":"875XX","tags":"Older American","has_narrative":true,"complaint_id":"8804402","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"OPTUM BANK, INC.","date_received":"2024-04-19T00:28:24.000Z","state":"NM","company_public_response":null,"sub_issue":"Problem making or receiving payments"},"highlight":{"complaint_what_happened":["The purpose of HSAs as envisaged by Congress is to mitigate <em>health</em> <em>care</em> expenses not enrich Optum executive compensation using customer funds as float. These are hidden junk fees which should be eliminated immediately"]},"sort":[20.937996,"8804402"]},{"_index":"complaint-public-v1","_id":"14261205","_score":20.700857,"_source":{"product":"Credit card","complaint_what_happened":"I am submitting a formal complaint against Mercury FB & T for repeatedly mishandling my fraud disputes tied to charges made through a deceptive mobile app called XXXX XXXX XXXX XXXX XXXX XXXX, appearing on my statement under the name XXXX. \n\nWhile I technically authorized the purchases, they were made under false advertising, illegal merchant behavior, and all during a a mental health crisis, which I disclosed to Mercury. After initially providing a provisional credit, Mercury revoked it, claiming I authorized the charges- without properly investigating the deceptive and unlawful conduct involved.\n\nI later offered substantial documentation, including : - Explaining bait-and-switch withdrawal schemes through advertisements - Three different versions of the apps Terms of Service, showing significant changes made after I paid - Attempts to contact the merchant, who uses false contact info and shell company names -Illegal Activity in VA & SC ( online gambling is NOT allowed in these states, so the companies were operating illegally ) Mercury has a difficult process to send information, either by Fax or USPS. I was unable to send any documentation to them due to a lack of finances.\n\nMercury closed my dispute multiple times based only on my initial filing, and ignored new evidence I submitted. This violates my rights under : Regulation Z, which requires a good faith investigation of credit card disputes FTC standards for unauthorized or deceptive merchant activity XXXX rules , which prohibit fake XXXX codes and untraceable merchant IDs","date_sent_to_company":"2025-06-24T23:58:57.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"23224","tags":"Servicemember","has_narrative":true,"complaint_id":"14261205","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"Mercury Financial Intermediate LLC","date_received":"2025-06-24T23:41:57.000Z","state":"VA","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["I am submitting a formal complaint against Mercury FB <em>&</em> T for repeatedly mishandling my fraud disputes tied to charges made through a deceptive <em>mobile</em> app called XXXX XXXX XXXX XXXX XXXX XXXX, appearing on my statement under the name XXXX. \n\nWhile I technically authorized the purchases, they were made under false advertising, illegal merchant behavior, and all during a a <em>mental</em> <em>health</em> crisis, which I disclosed to Mercury."]},"sort":[20.700857,"14261205"]},{"_index":"complaint-public-v1","_id":"14124133","_score":20.564735,"_source":{"product":"Credit card","complaint_what_happened":"HIPPA Privacy Clarification-Mental Health This is not a new complaint, but a privacy clarification tied to my previously submitted documentation. \n\nOn XX/XX/year>, I submitted a document to the CFPB ( XX/XX/XXXX Case XXXX ) to validate that I have mental health diagnoses. At the time, it was the only documentation I had access to that could substantiate the emotional and psychological impact described throughout my complaints. The document had originally been intended for an unrelated accommodations process, and was submitted in this case solely because no other supporting records were available to me at that particular time. \n\nI want to clarify that I hope to receive treatment soon, but I have been out of treatment for more time than is ideal. I have also not signed any release of information. Due to the highly sensitive and personally distressing nature of my mental health history especially given the trauma associated with this case I respectfully request that my mental health provider not be contacted. I am invoking my rights under HIPAA ( the Health Insurance Portability and Accountability Act ) to request full confidentiality regarding mental healthrelated care and communications. \n\nI understand that Ive shared other medical records related to physical health ( e.g., XXXX, XXXX XXXX ). I am not invoking privacy over those records and do not object to reasonable review of those materials. \n\nThis submission is being made now to avoid confusion, protect my privacy, and ensure no unauthorized contact is made. \n\nI recognize there has been numerous updates, and I hope this to be the last one. Thank you. Im doing my best to be transparent while also navigating confusion about whether there is a need for multiple submissions. I believe this submission should provide full background on the case now so it can be fully reviewed.","date_sent_to_company":"2025-06-18T00:04:23.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"60517","tags":null,"has_narrative":true,"complaint_id":"14124133","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-06-17T23:36:05.000Z","state":"IL","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["Due to the highly sensitive and personally distressing nature of my <em>mental</em> <em>health</em> history especially given the trauma associated with this case I respectfully request that my <em>mental</em> <em>health</em> provider not be contacted. I am invoking my rights under HIPAA ( the <em>Health</em> Insurance Portability and Accountability Act ) to request full confidentiality regarding <em>mental</em> healthrelated <em>care</em> and communications."],"company":["JPMORGAN CHASE <em>&</em> CO."]},"sort":[20.564735,"14124133"]},{"_index":"complaint-public-v1","_id":"3052626","_score":20.55999,"_source":{"product":"Debt collection","complaint_what_happened":"XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX XXXX SS : XXXX XXXX HIPAA Compliance Officer XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. \nXXXX, Tx. XXXX XXXX. XXXX XXXX XXXX, Tx. XXXX XXXX XXXX XXXX or XXXX XXXX XXXX XXXX XXXX. \nXXXX, TX XXXX MERCHANT & PROFESSIONAL COLLECTION BUREAU , INC. \nXXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX ( XXXX ) XXXX XXXX FAX XXXX Re : XXXX XXXX XXXX XXXX, XXXX XXXX or XXXX XXXX XXXX and MERCH & PROF CB Acct # XXXX XXXX To Whom It May Concern : This letter is in reference to Account XXXX for services provided to XXXX XXXX on XX/XX/XXXX and XXXX, XXXX. \n\nIn regard to the bill on this account in the amount of {$800.00}. This figure is a combination of two different procedures that the XXXX XXXX XXXX XXXX XXXX preformed was for on XXXX and XXXX. XXXX XXXX paid XXXX XXXX with two different checks that were both split for both days for date XXXX in the total amount of {$1100.00} and for XXXX for the amount of {$1300.00}. For a combined grand total received from XXXX for me was {$2500.00}. On XXXX I paid {$30.00}. There for total money received {$2500.00} and then subtracted from the total invoice due {$3300.00} is the remaining balance of {$800.00}. \n\nPlease be advised that under Federal Statutes, The Fair Credit Reporting Act, ( 15 U.S.C. 1681 et seq ) and Texas s Consumer Credit Statutes, and subtitle D of the ARRA, SEC. 13401.  APPLICATION OF SECURITY PROVISIONS AND PENALTIES TO BUSINESS ASSOCIATES OF COVERED ENTITIES ; and SEC. 13407 ( 1 ) BREACH OF SECURITY. \n\nThe term breach of Security means, with respect to unsecured PHR identifiable health information of an individual in a personal health record, acquisition of such information without the authorization of the individual. You may be held liable for the actions of MERCHANT & PROFESSIONAL COLLECTION BUREAU , INC. \n\nPlease note that these liabilities are under the penalty rules of the Omnibus Final Rule effective XX/XX/XXXX interpreting and implementing various provisions of the Health Information Technology for Economic and Clinical Health Act of XXXX ( HITECH Act ) as issued XX/XX/XXXX. \n\n( a ) Duty of furnisher of information to provide accurate information. \n( 1 ) Prohibition.\n\n( A ) Reporting information with actual knowledge of errors.\n\nHIPAA and Texass Medical Privacy Statutes and the penalty provisions of the ARRA section D,  privacy provisions, the penalty rules of the HITECH Act as issued XX/XX/XXXX and the Omnibus Final Rule effective XX/XX/XXXX and the FACT Act final rules effective XX/XX/XXXX are in effect in this situation. \n\nThe Privacy Rules prohibits a covered entity from using or disclosing and individuals protected health information ( PHI ) unless specifically authorized by the individual or otherwise allowed under the Privacy Rules. \n\nIn general, PHI encompasses substantially all Individually identifiable health information that is transmitted or maintained in any medium. Individually identifiable health information includes health information that is created or received by a health care provider, health plan, employer or health care clearinghouse, and that relates to an individuals physical or mental health or condition, including information related to an individuals care or the PAYMENT for such care. \n\nYour furnishing of my account information to MERCHANT & PROFESSIONAL COLLECTION BUREAU , INC., is not in compliance with the HIPAA, or Texass Privacy Act, and any subsequent reporting of this account on my credit reports to XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, and all others is a clear violation of Public Law 104-191 ( HIPAA ). \n\nI am requesting you promptly rescind all such account information furnished to MERCHANT & PROFESSIONAL COLLECTION BUREAU , INC. and require them to purge their records of all reference to this account, and that you insure that any and all reporting of this account is immediately deleted from my credit reports. \n\nXXXX XXXX XXXX XXXX XXXX and XXXX  and XXXX XXXX You are also advised that you may be in violation of the Notice of Proposed Procedures for Charitable Hospitals to Correct and Disclose Failures to Meet Section 501 of the Affordable Care Act. \n\nPlease respond, in writing within 10 days acknowledging that you are processing this request. \n\nI am reserving the right, to take appropriate legal and civil action including reporting to any applicable regulatory authorities any lack of cooperation or compliance with this request. \n\nI hereby waive my right under HIPAA and any State Privacy Act for the single purpose of your transmission of this request and accompanying documentation in any required report you must make to your E & O insurance carrier. \n\nSincerely, XXXX XXXX Cc : Consumer Financial Protection Bureau Cc : Attorney Generals Office Cc : XXXX XXXX XXXX Cc : Office for Civil Rights ( OCR ). \nCc : XXXX XXXX XXXX XXXX Cc : XXXX XXXX XXXX Cc : XXXX XXXX Cc : Federal Trade Commission Cc : XXXX Cc : XXXX  Cc : XXXX","date_sent_to_company":"2018-10-26T20:31:36.000Z","issue":"Took or threatened to take negative or legal action","sub_product":"Medical debt","zip_code":"32507","tags":null,"has_narrative":true,"complaint_id":"3052626","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Merchants and Professional Bureau, Inc.","date_received":"2018-10-22T04:09:05.000Z","state":"FL","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Threatened or suggested your credit would be damaged"},"highlight":{"complaint_what_happened":["Individually identifiable <em>health</em> information includes <em>health</em> information that is created or received by a <em>health</em> <em>care</em> provider, <em>health</em> plan, employer or <em>health</em> <em>care</em> clearinghouse, and that relates to an individuals physical or <em>mental</em> <em>health</em> or condition, including information related to an individuals <em>care</em> or the PAYMENT for such <em>care</em>."]},"sort":[20.55999,"3052626"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":3508715,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":0,"key_as_string":"false","doc_count":1917938},{"key":1,"key_as_string":"true","doc_count":1590777}]}},"product":{"doc_count":1590777,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting, credit repair services, or other personal consumer reports","doc_count":807500,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":796516},{"key":"Other personal consumer report","doc_count":8169},{"key":"Credit repair services","doc_count":2814},{"key":"Conventional home mortgage","doc_count":1}]}},{"key":"Credit reporting or other personal consumer 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