{"took":1272,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":1814502,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"3790136","_score":21.663055,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"On XX/XX/2020 I purchased the software from XXXX for protection of my computer. When it was loaded into my computer I could not use Internet because that software started to block access by firewall. I had to remove the software in order to get access to the Internet. When I saw the charge on XX/XX/2020 I called Discover Card and disputed the charge. I did so after calling XXXX who told me that they know about this problem and I was supposed to contact their technical support in attempt to resolve the issue. First of all, I did not about their technical support because their e-mail did not notify me about existence of such support, and then they told me that my request was supposed to be within 30 days. My call ion XX/XX/2020 was exactly on the XXXX day. Since XXXX refused to give me a credit I called Discover card and disputed the charge. Discover card gave me a credit but then I received my new statement that charge of {$39.00} was again posted to our account on the same day of XX/XX/2020. When I called Discover card XX/XX/2020 I was told by Mr. XXXX from Ohio office that I was supposed to have a written confirmation from XXXX that their software prevented me from accessing Internet and that my call on XX/XX/2020 was on 31 first day which is not true because by legal standards counting starts on the following day and XXXX had 30 days span. Mr. XXXX refused to give us a credit for that merchandise which does not exist on my computer because it was faulty.","date_sent_to_company":"2020-08-19T17:18:51.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"19904","tags":"Older American","has_narrative":true,"complaint_id":"3790136","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"DISCOVER BANK","date_received":"2020-08-11T20:16:53.000Z","state":"DE","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["On XX/XX/2020 I purchased the <em>software</em> from XXXX for protection of my computer. When it was loaded into my computer I could not use <em>Internet</em> because that <em>software</em> started to block access by firewall. I had to remove the <em>software</em> in order to get access to the <em>Internet</em>. When I saw the charge on XX/XX/2020 I called Discover Card and disputed the charge."]},"sort":[21.663055,"3790136"]},{"_index":"complaint-public-v1","_id":"19676230","_score":20.796133,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I hold an account with Skrill USA , Inc., a registered Money Services Business ( MSB ). I am filing this complaint regarding Skrill 's failure to maintain adequate compliance controls under the Unlawful Internet Gambling Enforcement Act of XXXX ( UIGEA ) and their facilitation of illegal transactions under California state law. \nSpecifically, Skrill processed multiple \" Sent Money '' transfers from my account to an unlicensed online gambling merchant ( XXXX XXXX XXXX XXXX XXXX ). Under California Penal Code 337j and 337o, this merchant 's operations are strictly prohibited in the state of California, rendering any contracts or transactions with them void ab initio under California Civil Code XXXX \nThe UIGEA mandates that payment systems and money transmitters identify and block restricted transactions related to unlawful internet gambling. Skrill failed to block these illegal transfers. When I formally disputed these transactions and provided evidence of the merchant 's illegal status, Skrill 's Help Team ( Ticket # XXXX ) dismissed the claim, stating that because the transactions were \" Sent Money wire operations, '' they could not be disputed under XXXX XXXXules. \nXXXXkrill is hiding behind XXXX network rules to evade their own federal compliance failures under the UIGEA. As a federally registered MSB, Skrill has an independent legal obligation to ensure its platform is not used to fund unlawful internet gambling operations, regardless of XXXX 's internal chargeback policies.","date_sent_to_company":"2026-02-21T05:38:53.000Z","issue":"Fraud or scam","sub_product":"Mobile or digital wallet","zip_code":"90505","tags":"Servicemember","has_narrative":true,"complaint_id":"19676230","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Skrill USA, Inc.","date_received":"2026-02-21T02:09:10.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["As a federally registered MSB, Skrill has an independent <em>legal</em> obligation to ensure its platform is not used to fund unlawful <em>internet</em> gambling <em>operations</em>, regardless of XXXX 's internal chargeback policies."],"product":["Money transfer, virtual currency, or money <em>service</em>"]},"sort":[20.796133,"19676230"]},{"_index":"complaint-public-v1","_id":"23225781","_score":20.286127,"_source":{"product":"Credit card","complaint_what_happened":"XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Via Fax : XXXX XXXX XXXX XXXX Cardmember Dispute Resolution Department RE : FORMAL CHARGEBACK DISPUTE, BREACH OF CONTRACT COMPLAINT, MISREPRESENTATION CLAIM, AND REQUEST FOR REVERSAL OF CHARGE Dispute Claim No. : XXXX XXXX XXXX  Card Ending : XXXX Transaction Date : XX/XX/year> Amount in Dispute : {$6000.00} Merchant : XXXX XXXX Algorithmic TO WHOM IT MAY CONCERN : I respectfully submit this formal dispute regarding the above-referenced transaction processed by XXXX XXXX Algorithmic and charged to my XXXX XXXX XXXX credit card account ending in XXXX. I respectfully request that XXXX XXXX XXXX conduct a complete reinvestigation of this transaction and reverse the disputed charge based upon breach of contract, failure to provide services as represented, material misrepresentations, failure to honor advertised refund guarantees, and violations of applicable federal consumer protection laws.\n\nFACTUAL BACKGROUND On or about XX/XX/year>, I purchased XXXX XXXX Algorithmic 's algorithmic trading software and related automated trading services after representations that the company would provide a professionally managed and supported algorithmic trading solution capable of delivering the functionality, performance, support, transparency, and operational oversight represented during the sales process.\n\nPrior to purchasing the software, I relied upon representations made by the merchant regarding the effectiveness of the algorithmic trading system, software functionality, technical support, account management assistance, monitoring capabilities, risk management procedures, and the availability of customer service and refund protections. These representations were material factors influencing my decision to complete the purchase.\n\nFollowing implementation and use of the software and related services, substantial concerns developed regarding performance, transparency, functionality, support, and the overall operation of the product.\n\nFAILURE OF SOFTWARE FUNCTIONALITY AND SERVICES After purchase, I experienced significant deficiencies involving the operation of the software and related services. Critical functionality did not perform as represented during the sales process.\n\nInformation necessary to independently verify trading activity, monitor performance, evaluate risk controls, and assess system operation was either unavailable, unreliable, incomplete, or inconsistent.\n\nAdditionally, communications with the merchant failed to adequately resolve these issues despite repeated attempts to obtain clarification, technical support, corrective action, and a satisfactory resolution.\n\nThe software and services delivered materially differed from what was represented before purchase.\n\nBREACH OF CONTRACT XXXX XXXX Algorithmic represented that purchasers would receive a professionally supported algorithmic trading solution together with operational support, monitoring capabilities, technical assistance, software functionality, and other material benefits described during the sales process.\n\nAfter notifying the merchant regarding the deficiencies described herein and requesting assistance and relief, the merchant failed and/or refused to adequately cure the deficiencies or provide the benefits and protections represented prior to purchase.\n\nSuch conduct constitutes a material breach of contract and a failure to perform the obligations that induced the transaction.\n\nGOODS AND SERVICES NOT AS DESCRIBED The software and services provided materially differed from what was represented because : Critical software functions failed to perform as represented ; Transparency regarding trading activity and system operations was inadequate ; Performance monitoring capabilities were unreliable or unavailable ; Technical support and operational assistance were insufficient ; Material representations regarding functionality and oversight were not fulfilled ; The overall product delivered did not conform to the advertised services and representations relied upon at the time of purchase.\n\nAccordingly, the transaction qualifies as goods and services not received as described.\n\nMISREPRESENTATION AND DECEPTIVE BUSINESS PRACTICES The facts described above raise substantial concerns that material representations regarding software functionality, algorithmic performance, account management, customer support, transparency, risk controls, operational oversight, and refund protections were inaccurate, misleading, or incomplete.\n\nConsumers are entitled to rely upon representations made during the sales process. Where a merchant markets a sophisticated algorithmic trading solution but fails to provide the represented functionality, support, and contractual protections, such conduct may constitute material misrepresentation and deceptive business practices.\n\nAPPLICABLE CONSUMER PROTECTION AUTHORITIES I respectfully request that XXXX XXXX XXXX review this dispute consistent with applicable federal consumer protection laws, including : Fair Credit Billing Act ( 15 U.S.C. 1666 et seq. ) Providing consumers the right to dispute billing errors and charges involving goods or services not delivered as agreed, materially deficient, or materially misrepresented.\n\nTruth in Lending Act ( 15 U.S.C. 1601 et seq. ) and Regulation Z Providing protections for credit card holders who receive defective, nonconforming, or misrepresented goods and services.\n\nFederal Trade Commission Act ( 15 U.S.C. 45 ) Prohibiting unfair or deceptive acts or practices in commerce, including materially misleading representations concerning products, services, guarantees, and performance claims.\n\nConsumer Financial Protection Bureau ( CFPB ) Consumer Billing Protections Requiring fair investigation of disputed transactions and protection of consumers from improper billing practices.\n\nREQUEST FOR RELIEF Accordingly, I respectfully request that XXXX XXXX XXXX : 1. Reopen and thoroughly investigate Claim No. XXXX ; 2. Review all sales materials, merchant correspondence, software records, support communications, refund requests, account records, screenshots, and supporting evidence ; 3. Determine that the disputed transaction constitutes goods and services not as described, breach of contract, and material misrepresentation ; 4. Reverse the disputed charge of {$6000.00} ; 5. Preserve all rights afforded under the Fair Credit Billing Act, Truth in Lending Act, Regulation Z, applicable card-network dispute procedures, and other federal consumer protection laws ; and 6. Provide written confirmation of the results of the investigation.\n\nDECLARATION I declare under penalty of perjury under the laws of the United States and the State of California that the statements contained herein are true and correct to the best of my knowledge and based upon documentation, communications, records, and information presently available to me.\n\nRespectfully submitted, XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX ENCLOSURES XXXX XXXX Services Dispute Documentation Merchant Communications Refund Requests Purchase Records and Receipts Software Screenshots Account Records Support Correspondence Marketing Materials and Representations Additional Supporting Evidence Relevant to the Dispute Total Amount Requested for Reversal : {$6000.00}.","date_sent_to_company":"2026-06-15T19:22:19.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"93550","tags":null,"has_narrative":true,"complaint_id":"23225781","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"U.S. BANCORP","date_received":"2026-06-15T19:05:51.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["Following implementation and use of the <em>software</em> and related <em>services</em>, substantial concerns developed regarding performance, transparency, functionality, support, and the overall <em>operation</em> of the product.\n\nFAILURE OF <em>SOFTWARE</em> FUNCTIONALITY AND <em>SERVICES</em> After purchase, I experienced significant deficiencies involving the <em>operation</em> of the <em>software</em> and related <em>services</em>. Critical functionality did not perform as represented during the sales process."]},"sort":[20.286127,"23225781"]},{"_index":"complaint-public-v1","_id":"6651418","_score":20.264797,"_source":{"product":"Student loan","complaint_what_happened":"PHEAA has forced Terms and Conditions to be accepted and agreed upon for use of service via their online portal. The CFPB should be made aware of these Terms and Conditions for determining if any of the clauses fall outside of CFPB Regulations. \n\nI specifically do not agree with this clause. PHEAA is trying to maintain no accountability for information that appears to be inaccurate, based on the language of this clause. \n\n\" PHEAA intends for the information, materials, and functions contained on Online Services to be as current and accurate as possible, but can not guarantee and does not warrant the accuracy or reliability of the information, material, or functions available through Online Services. '' Full Terms and Conditions : These ONLINE SERVICES TERMS OF USE ( \" TERMS OF USE '' ) state the terms and conditions that govern your use of the website ( s ), web services, web-based applications, and mobile applications ( \" Online Services '' ) offered by the Pennsylvania Higher Education Assistance Agency , also conducting loan servicing operations as American Education Services and FedLoan Servicing and digital technology services as Avereo ( \" PHEAA '' ). By accessing or using any of the information, materials, or functions available on or through Online Services, you agree to and understand, and are legally bound by, these TERMS OF USE. PHEAA may amend or change the Online Services offered, or these TERMS OF USE, from time to time, at PHEAAs sole discretion, by posting updated terms and conditions within Online Services or by providing written notice to you by email, through a website, or U.S. Mail. You agree to be bound by any modifications, changes, or revisions made by PHEAA to the Online Services or to these TERMS OF USE upon the date of their modification, change, or update by PHEAA. You agree that you are responsible for reviewing these TERMS OF USE regularly, and your continued use of Online Services constitutes your acceptance of any modifications, changes, or revisions to Online Services or these TERMS OF USE. \n\nThese TERMS OF USE are in addition to any other terms and conditions that may apply to accounts you have with PHEAA or to any other services or information provided by PHEAA. Where appropriate, please review those specific terms and conditions. \n\nAs used in these TERMS OF USE, \" you '' or \" your '' refers to you or to any other person you authorize to use Online Services on your behalf. \" PHEAA '' refers to PHEAA or any agent, designee, or contractor of PHEAA. \n\nPHEAA intends for the information, materials, and functions contained on Online Services to be as current and accurate as possible, but can not guarantee and does not warrant the accuracy or reliability of the information, material, or functions available through Online Services. Any calculations, functions, or tools available on Online Services are intended only to provide estimates that may differ from actual amounts that are applicable to you or to your account. Reasons for this variation include, but are not limited to : ( 1 ) loan servicers may use different repayment calculations ; ( 2 ) loan servicers may make other calculation assumptions; or ( 3 ) loan servicers may use different interest rates and processing methods. Actual loan repayment amounts are established by you and your lender. \n\nSubmission of any forms via Online Services does not automatically qualify you for financial aid, loan program benefit, or other requested action. When indicated, you may print and return a complete form to PHEAA or another applicable entity, depending on the type of financial aid involved. PHEAA reserves the right to deny or invalidate requests, forms, or applications submitted on altered forms. Any requests or submitted applications are subject to review and approval by and at the discretion of PHEAA. \n\nAccount Information, Password/Passphrase Protection , & Indemnification Online Services include secure online and mobile tools that enable you to manage your student loan account with us via the internet. If you create an online access account, you are responsible for maintaining the confidentiality of any username and password/passphrase and for any and all activities that occur under your password/passphrase or account. You agree to protect and keep confidential your account information, user IDs, passwords/passphrases, or any other means of accessing your account or any other information or content on Online Services, as applicable. You also agree to immediately notify PHEAA of any unauthorized use of your account or any other breach of security known to you regarding your account or use of Online Services by phone at XXXX, or by email at XXXX. If you disclose any of the foregoing information, you assume all risks and losses associated with such disclosure. If you permit any other person to access your account or your account information, user IDs, passwords/passphrases, or any other means of accessing your account, you are responsible for any resulting transactions or activities. Upon receipt of information or evidence regarding unauthorized access, PHEAA may block or temporarily prevent access to your account until the access problem can be resolved. You agree to indemnify, defend, and hold harmless PHEAA, its directors, officers, employees, and agents from and against all losses, expenses, damages, and costs, including reasonable attorney fees, arising out of or relating to your use of Online Services or use by any other person accessing Online Services using your username and password/passphrase or other means of account access. PHEAA reserves the right to terminate your online access account after an extended period of inactivity. \n\nConsent for Services & Data Retention Your use of certain services will serve as your consent for PHEAA to use and store the information necessary in order to perform the services. \n\nFor example : Choosing to opt-in to allow PHEAA to remember your device identifier for identity management will serve as your consent to provide that service and store your device identifier. \nYour provision of your mobile phone number during the account creation and recovery process will serve as your consent to permit PHEAA to contact you at this number for the purposes of two-factor authentication and account recovery. You thereby permit PHEAA to use reasonable means to contact you, including, but not limited to, text message ( SMS ), MMS, or a phone call. You may revoke this consent by contacting PHEAA at the appropriate number below. Additional terms related to Text Messaging and MMS can be found below. \nLimitations on Use Users shall not transmit any material or information to Online Services that is abusive, threatening, XXXX, indecent, false, libelous, defamatory, obscene, profane, or solicitous, infringes on any copyright or other proprietary rights of any other person or entity, or otherwise could result in civil or criminal liability under the law. Users shall not abuse or harass another person through Online Services. Users are responsible for respecting and adhering to state, federal and international laws at all times with respect to their use of Online Services. Any attempted violation of law may result in criminal or civil litigation against the offender by PHEAA or any proper authority. PHEAA will fully comply with applicable authorities to provide any information necessary for the litigation process. PHEAA reserves the right to suspend, block, and/or revoke access to Online Services for any User who violates these Terms of Use. \n\nSecurity of Transmissions There may be security, transmission, or other risks associated with use of the internet and Online Services and you expressly assume any and all such risks. You are responsible for obtaining all software, hardware, or other equipment necessary to use Online Services, including, without limitation, the use of up-to-date web-browsers and appropriate encryption, antivirus, anti-spyware, and internet security software. Online Services may contain encryption methods that are not supported by all browsers. If you are not using a browser that supports 128-bit encryption, you may be unable to view all of the information and materials contained in Online Services. \n\nIntellectual Property Notices Except where otherwise expressly noted in these TERMS OF USE or within the content of Online Services, the contents of Online Services, including, but not limited to, graphics, icons, text, screens, software, and overall appearance of Online Services, are the sole and exclusive property of PHEAA or exclusively licensed by PHEAA and are protected by United States copyright and trademark laws. The posting of the contents of Online Services is not a waiver of any of PHEAA 's proprietary rights, including, but not limited to, copyrights, trademarks, service marks, patents, and other intellectual property, nor a transfer by implication, estoppel, or otherwise of any such rights or of any license to you or to any third party. \n\nChildren 's Online Privacy Protection Act Consistent with the Children 's Online Privacy Protection Act ( COPPA ), PHEAA will not knowingly collect or retain information submitted by children under the age of 13. If PHEAA learns that PHEAA unknowingly collected personally identifying information from children under 13 years of age, PHEAA will immediately take all reasonable measures to delete the information from PHEAA 's computer systems and all other data systems. \n\nThird-Party Links & Resources Online Services contains links to other internet sites and resources that are not related to or controlled by PHEAA. PHEAA assumes no responsibility or liability for any errors or omissions in the material or information available on or through such other internet sites or resources. The existence of such links is not an endorsement by PHEAA of such internet sites or the resources, contents, or operators thereof. In addition, such other internet sites and resources may provide less security than PHEAA. Your access to and use of such internet sites and resources is at your own risk. \n\nPersonal Data Collection & Privacy For information on how PHEAA collects personal information, and uses and shares such information, see PHEAA 's privacy policy and online privacy practices. \n\nWarranties Disclaimer ONLINE SERVICES, INCLUDING ALL CONTENT, SOFTWARE, AND INFORMATION, MATERIALS, AND FUNCTIONS MADE AVAILABLE ON ONLINE SERVICES, IS PROVIDED \" AS IS '' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. PHEAA MAKES NO REPRESENTATIONS, ENDORSEMENTS, OR WARRANTIES, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO ANY WEBSITE OPERATED BY A THIRD PARTY. YOU ACKNOWLEDGE AND AGREE TO USE ONLINE SERVICES, INCLUDING ALL CONTENT, SOFTWARE, AND INFORMATION, MATERIALS, AND FUNCTIONS PROVIDED BY PHEAA ( INCLUDING THIRD-PARTY INFORMATION, MATERIALS, FUNCTIONS, PRODUCTS, AND CONTENT ) AT YOUR SOLE RISK, AND FURTHER ACKNOWLEDGE AND AGREE THAT PHEAA DOES NOT GUARANTEE AND DOES NOT WARRANT THAT YOUR ACCESS WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE OR THAT THE ONLINE SERVICES, INCLUDING ALL CONTENT, SOFTWARE, AND INFORMATION, MATERIALS, AND FUNCTIONS ACCESSIBLE FROM ONLINE SERVICES, WILL BE FREE OF COMPUTER VIRUSES OR OTHER MALICIOUS, MISCHIEVOUS, OR DESTRUCTIVE PROGRAMMING. PHEAA RESERVES THE RIGHT TO CHANGE, MODIFY, ADD, OR REMOVE PORTIONS OF ONLINE SERVICES AT ANY TIME, FOR ANY REASON AND WITHOUT PRIOR NOTICE TO YOU. \n\nDamages PHEAA shall not be liable for any loss, injury, or damages, whether special, direct, indirect, incidental, or consequential, including but not limited to, loss of revenues, opportunities, profits, or data, whether arising from or related to any action in contract, negligence, tort, or otherwise, which may result from your use of Online Services or the material and information contained herein or in connection with any failure of performance, error, omission, interruption, delay in operation or transmission, computer virus, malicious code, line system failure, loss of data, loss of use, or other defect related to Online Services, even if PHEAA is aware of the possibility of such damages. \n\nChoice of Law Your access to and use of Online Services and these TERMS OF USE shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to the conflict of laws thereof, and the laws of the United States of America. The venue for any proceeding regarding these TERMS OF USE shall be in a court with competent jurisdiction over PHEAA in XXXX XXXX, Pennsylvania. \n\nText Messaging ( SMS ) or MMS Terms By providing your phone number as an account recovery method, you will have the option to receive a text message with a verification code as a second factor when signing into your online account from an unrecognized device. The frequency of text messages you receive will vary depending on the frequency by which you use your online account or require verification codes to assist with username and/or password/passphrase recovery. By agreeing to allow American Education Services ( PHEAA ) to contact you on your mobile number ( s ), you may receive text messages regarding general account information, the frequency of these messages depends on account status. Message and data rates may apply, and carriers are not liable for delayed or undelivered messages. You can unsubscribe at any time by texting STOP. \n\nMiscellaneous Terms To the extent any portion of these TERMS OF USE are determined to be unenforceable by a court of competent jurisdiction, such portion will be modified by the court solely to the extent necessary to cause such portion to be enforceable, and these TERMS OF USE as so modified, shall remain in full force and effect. No waiver by PHEAA of any right or term or provision of these TERMS OF USE will be deemed a waiver of any other right, term or provision of these TERMS OF USE at that time or a waiver of that or any other right, term, or provision of these TERMS OF USE at any other time. \n\nModification PHEAA may modify the TERMS OF USE at any time. In the event that PHEAA makes any material changes the TERMS OF USE, users will be able to view the changes on PHEAA 's website. The most recent policy is available through PHEAA 's websites and any questions about the TERMS OF USE can be directed to XXXX. \n\nContact Us American Education Services XXXX FedLoan Servicing XXXX","date_sent_to_company":"2023-03-05T15:14:24.000Z","issue":"Dealing with your lender or servicer","sub_product":"Private student loan","zip_code":"178XX","tags":null,"has_narrative":true,"complaint_id":"6651418","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AES/PHEAA","date_received":"2023-03-05T15:08:32.000Z","state":"PA","company_public_response":null,"sub_issue":"Trouble with how payments are being handled"},"highlight":{"complaint_what_happened":["You are responsible for obtaining all <em>software</em>, hardware, or other equipment necessary to use Online <em>Services</em>, including, without limitation, the use of up-to-date web-browsers and appropriate encryption, antivirus, anti-spyware, and <em>internet</em> security <em>software</em>. Online <em>Services</em> may contain encryption methods that are not supported by all browsers."]},"sort":[20.264797,"6651418"]},{"_index":"complaint-public-v1","_id":"4229339","_score":20.121363,"_source":{"product":"Checking or savings account","complaint_what_happened":"I have been unable to access my M & T bank checking account online all week. I have attempted access at least 20 times over multiple days this week. I sent an email to the bank earlier this week and the bank replied the next morning that the online access issues were resolved. That was inaccurate/false. I was still unable to log in as the site hung up at the 'account summary ' page and failed to load. Internet searches suggest to me that this is a widespread problem among many M & T customers, and not an issue specific to my hardware or software. I am able to log in without issue to all other financial sites. To add insult to injury, M & Ts phone lines are overwhelmed. There appears to be a significant issue with M & T 's web and mobile platform which warrants serious regulatory intervention.","date_sent_to_company":"2021-03-19T19:23:50.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"20152","tags":null,"has_narrative":true,"complaint_id":"4229339","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"M&T BANK CORPORATION","date_received":"2021-03-19T19:03:23.000Z","state":"VA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem accessing account"},"highlight":{"complaint_what_happened":["<em>Internet</em> searches suggest to me that this is a widespread problem among many M <em>&</em> T customers, and not an issue specific to my hardware or <em>software</em>. I am able to log in without issue to all other financial sites. To add insult to injury, M <em>&</em> Ts phone lines are overwhelmed. There appears to be a significant issue with M <em>&</em> T 's web and mobile platform which warrants serious regulatory intervention."]},"sort":[20.121363,"4229339"]},{"_index":"complaint-public-v1","_id":"7159606","_score":19.876497,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I need to be able to place a credit freeze on my credit accounts to prevent unauthorized loans from being opened in my name, in no small part due to Equifax 's incompetence in allowing a breach of substantially all of their consumer data in XXXX. \n\nEquifax has been required by law to provide a free credit freeze service since XXXX. \n\nSince XXXX, I have attempted multiple times to open an account on the 'myEquifax ' website to be able to place a credit freeze. Every time I have logged into this account, I have received an HTTP 500 error from their web application, indicating an unexpected error in the software running on their web server. Competent software development operations consider a server returning an HTTP 500 to be an issue to be resolved quickly and task engineers with preventing them from recurring, as unexpected errors may lead to security problems and prevent them from fulfilling their legal obligations to customers, but Equifax appears not to run a competent software development organization or to care about customer experience. \n\nI have attempted at least three times to report this error so that I might gain access to an account to be able to freeze my credit, and have spent hours on the phone with Equifax customer service attempting to report this bug in their web application and seek a way to work around it. Equifax has never resolved this issue. I have never been able to freeze my credit with them. \n\nTheir customer service personnel at one time insulted me as lacking initiative and thus being unable to get anywhere in life because I was unwilling to locate a fax machine to work around their continued incompetence in building and maintaining a web application.","date_sent_to_company":"2023-06-23T19:04:59.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"11238","tags":null,"has_narrative":true,"complaint_id":"7159606","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2023-06-23T18:48:20.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Competent <em>software</em> development <em>operations</em> consider a server returning an HTTP 500 to be an issue to be resolved quickly and task engineers with preventing them from recurring, as unexpected errors may lead to security problems and prevent them from fulfilling their <em>legal</em> obligations to customers, but Equifax appears not to run a competent <em>software</em> development organization or to care about customer experience."],"product":["Credit reporting, credit repair <em>services</em>, or other personal consumer reports"]},"sort":[19.876497,"7159606"]},{"_index":"complaint-public-v1","_id":"1508501","_score":19.256289,"_source":{"product":"Credit reporting","complaint_what_happened":"I was in contract with XXXX in XX/XX/XXXX. Their report is the most accurate. Currently, XX/XX/XXXX when purchasing Experian {$39.00} credit report I discovered the following : 1 ) Experian 's reporting misinformation of XXXX current late payments. I do not have any late payments. 2 ) In addition has duplicate creditors reporting the same debts. 3 ). And restarting the date of debt as of XX/XX/XXXX, that was previously deleted or resolved and due to fall off the report in XX/XX/XXXX. XXXX XXXX XXXX is an example. \nSecondly to print an Experian credit report the consumer has to download Adobe software. A XXXX that links to the consumers computer. The Adobe software is an internet download, which we all know is risky. In addition, Adobe is upselling product with a very confusing format. The process predigests consumers who do not wish to install an internet product and who do not have the most updated computers that are compatible with this function. I own a XX/XX/XXXX XXXX and still was unable to print the report ( even with the download ). After several calls to customer service it 's unresolved. Please contact me for the member id number as I want to submit a copy of the report for your review.","date_sent_to_company":"2015-08-11T12:24:19.000Z","issue":"Incorrect information on credit report","sub_product":null,"zip_code":"920XX","tags":null,"has_narrative":true,"complaint_id":"1508501","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2015-08-07T18:15:44.000Z","state":"CA","company_public_response":"Company chooses not to provide a public response","sub_issue":"Reinserted previously deleted info"},"highlight":{"complaint_what_happened":["Secondly to print an Experian credit report the consumer has to download Adobe <em>software</em>. A XXXX that links to the consumers computer. The Adobe <em>software</em> is an <em>internet</em> download, which we all know is risky. In addition, Adobe is upselling product with a very confusing format. The process predigests consumers who do not wish to install an <em>internet</em> product and who do not have the most updated computers that are compatible with this function."]},"sort":[19.256289,"1508501"]},{"_index":"complaint-public-v1","_id":"3846697","_score":19.165232,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"This complaint is directly related to my previous complaint # XXXX which you closed due to a fraudulent response from Discover Card and signed by XXXX XXXX XXXX complaint was related to the charge on my card for purchase of XXXX XXXX XXXX XXXX software. The \" response '' provided Discover fraudulently indicated that \" they did not recognize the charge '' which had nothing to do with the truth. As a matter of fact, I did purchase that software but the XXXX software billed a firewall ion my computer that did not allow me to use Internet, I was unable to send e-mails which started to accumulate in my \" outbox '' without gong out. I had no other way but to remove that software from my computer and declined to honor the charge. The second fraudulent claim made by Mr. XXXX XXXX in that \" company 's response '' was a claim that \" On XX/XX/2020, we received documentation from the merchant that included a copy of the transaction details, terms, and explanation from the merchant that included a copy of the transaction details. '' Proof of my purchase I have myself, but I do not have any \" terms '' of that purchase myself. As a matter of fact, when I disputed the practical validity of purchase ( and not the recognition of the transaction itself ) XXXX talked to me and told me that I \" was supposed to call their technical support department when I had problems with that software installing a firewall that did not allow me to use Internet. I have never received any \" terms '' let alone any telephone number for technical support. When I disputed the charge and later saw that charge reinstalled on the same date it was removed ( another fraudulent claim of Mr. XXXX XXXX XXXX I called Discover and talked to a man by name XXXX who told me that I was supposed to record those facts ( i.e., firewall that did not allow me to use Internet or accumulation of my outside mail in my \" outside '' box, facts not disputed by XXXX when I talked to them after seeing the charge. And finally failure Mr. XXXX XXXX to inform of his actual days and time of being in the office. When I called Mr. XXXX XXXX on XX/XX/2020 I wanted to tell him that after I removed XXXX software from my computer it appears that it loaded on my computer again without my permission. Moreover, when I attempted to remove it I could not do it. After I pressed the button \" remove '' I got a message that the process will take place over a time and that \" process '' has never been able to be completed but practically was suspended in time. Only on XX/XX/2020 I was able to remove that software from my computer although before final step I got a warning that I \" have current subscription to their services '' which I did not care but pressed the button to remove that software. Moreover, it appears that my computer had initially security software provided by XXXX. On the same statement on which charge for XXXX appeared there was a charge for {$29.00} for XXXX which I also disputed and which was removed. that charge was actually a valid one. I, therefore, on my payment date of XX/XX/2020 will pay that charge along with the interest charged by Discover for not paying the XXXX charge. After that I will never use that card again unless the dispute is resolved in a fair manner by Discover.","date_sent_to_company":"2020-09-12T19:04:22.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"19904","tags":"Older American","has_narrative":true,"complaint_id":"3846697","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"DISCOVER BANK","date_received":"2020-09-12T18:34:01.000Z","state":"DE","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["Only on XX/XX/2020 I was able to remove that <em>software</em> from my computer although before final step I got a warning that I \" have current subscription to their <em>services</em> '' which I did not care but pressed the button to remove that <em>software</em>. Moreover, it appears that my computer had initially security <em>software</em> provided by XXXX."]},"sort":[19.165232,"3846697"]},{"_index":"complaint-public-v1","_id":"2430988","_score":19.10626,"_source":{"product":"Debt collection","complaint_what_happened":"Continue to get phone calls and letters threating legal action from  Collection Bureau  of  the Hudson Valley.   XXXX   XXXX   XXXX   XXXX ,  XXXX , NY  XXXX . Phone #  XXXX . The listed creditor is  XXXX  which advertised a scam service in my area offering internet and TV services they could not provide. They offered 30 free service at no charge or installation fee and cancellation at any time. I cancelled the service after 2 days because it was not what was advertised and did not work at all. I returned the hardware myself on the 3rd day and got a receipt. Notified  XXXX  that the service was not what what was advertised which they admitted saying that they  may  have the advertised service in my area ib years to come.  XXXX  agreed there was no charge for trying the service.   The collection  Bureau   of Hudson Valley is operation a fraudulent scam and I demand that you stop them and penalize them with monetary damages at the very least.","date_sent_to_company":"2017-04-21T15:16:40.000Z","issue":"Cont'd attempts collect debt not owed","sub_product":"I do not know","zip_code":"89048","tags":null,"has_narrative":true,"complaint_id":"2430988","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Collection Bureau of the Hudson Valley, Inc.","date_received":"2017-04-11T16:01:39.000Z","state":"NV","company_public_response":null,"sub_issue":"Debt is not mine"},"highlight":{"complaint_what_happened":["Continue to get phone calls and letters threating <em>legal</em> action from  Collection Bureau  of  the Hudson Valley.   XXXX   XXXX   XXXX   XXXX ,  XXXX , NY  XXXX . Phone #  XXXX . The listed creditor is  XXXX  which advertised a scam <em>service</em> in my area offering <em>internet</em> and TV <em>services</em> they could not provide. They offered 30 free <em>service</em> at no charge or installation fee and cancellation at any time. I cancelled the <em>service</em> after 2 days because it was not what was advertised and did not work at all."]},"sort":[19.10626,"2430988"]},{"_index":"complaint-public-v1","_id":"6173093","_score":18.947235,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"American Express continues to deceive and switch/bait. \n\nCompany Customer Service ( this time a person named XXXX ) continues to ask but not resolve issues and not return calls & follow up. \n\nThis is clearly an indication of the racket they know and have as it relates to their false advertising and bait & switch tactics. \n\nAmerican Express has systemic bait & switch systems in place that advertise benefits and then refuses to provide their customers. \n\nTheir software is not aligned with their advertisements. It refuses to give American Express consumers & small business benefits promised. \n\nManagement knows this and continues to attempt to steal from their own customers by saving on costs by rejecting legitimate claims all the while continuing to deceive ( falsely advertise ) and encouraging them to sign up for their expensive cards. \n\nIts an systemic racket being run internally at American Express. Even their customer service teams can not correct as its baked into their software. Seems very corrupt. \n\nStrongly recommend a XXXX investigation here given the situation.","date_sent_to_company":"2022-11-08T03:53:57.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"152XX","tags":null,"has_narrative":true,"complaint_id":"6173093","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AMERICAN EXPRESS COMPANY","date_received":"2022-11-08T03:40:14.000Z","state":"PA","company_public_response":null,"sub_issue":"Problem with rewards from credit card"},"highlight":{"complaint_what_happened":["Company Customer <em>Service</em> ( this time a person named XXXX ) continues to ask but not resolve issues and not return calls <em>&</em> follow up. \n\nThis is clearly an indication of the racket they know and have as it relates to their false advertising and bait <em>&</em> switch tactics. \n\nAmerican Express has systemic bait <em>&</em> switch systems in place that advertise benefits and then refuses to provide their customers. \n\nTheir <em>software</em> is not aligned with their advertisements."]},"sort":[18.947235,"6173093"]},{"_index":"complaint-public-v1","_id":"3123521","_score":18.933956,"_source":{"product":"Student loan","complaint_what_happened":"The servicer offers no options to make a payment via phone over the weekend! If you travel or work and the weekend is the time you have, the serviced should offer the automated payment option. When you call the XXXX # that is on the bill, they state that there is a automated system 24 hrs a day then it gives hours of operation ( m-f ) then it hangs up. The option that the servicer does offer is payment online but not all of us have internet capability! Also the online option does not offer payment by debit card. So not only does the borrower have to go find internet access, the are only given the option of paying by checking or savings acct # and routing # which is not normally info that someone carries around with them when they travel or away from home. If they wont over automated system for pay by phone 24 hrs as they advertise then they shouldnt be charging late fees for borrowers that dont have access to the internet and those who dont have the checking or savings # readily available","date_sent_to_company":"2019-01-13T17:06:07.000Z","issue":"Dealing with your lender or servicer","sub_product":"Federal student loan servicing","zip_code":"462XX","tags":null,"has_narrative":true,"complaint_id":"3123521","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Navient Solutions, LLC.","date_received":"2019-01-13T16:56:37.000Z","state":"IN","company_public_response":null,"sub_issue":"Trouble with how payments are being handled"},"highlight":{"complaint_what_happened":["The <em>servicer</em> offers no options to make a payment via phone over the weekend! If you travel or work and the weekend is the time you have, the <em>serviced</em> should offer the automated payment option. When you call the XXXX # that is on the bill, they state that there is a automated system 24 hrs a day then it gives hours of <em>operation</em> ( m-f ) then it hangs up. The option that the <em>servicer</em> does offer is payment online but not all of us have <em>internet</em> capability!"]},"sort":[18.933956,"3123521"]},{"_index":"complaint-public-v1","_id":"3782714","_score":18.858515,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"On XX/XX/XXXX I went to a XXXX store and canceled my internet service plan successfully and verified with the staff that the internet service account is closed on the site with {$0.00} balance. However, later my credit card on the file was charged for the full payment of {$64.00} for the billing period of XX/XX/XXXX - XX/XX/XXXX of XXXX. I disputed the charge with the credit card company, which is Wells Fargo & Company, stating that the full amount charge was incorrect as the internet service account had a balance of {$0.00} at the time of close, and I wasn't given an option of keeping to use the internet service from XX/XX/XXXX. The credit card company, Wells Fargo & Company, resolved the dispute in merchant 's favor, stating that I am responsible for the full charge of {$64.00}, because I did not cancel the reoccurring charge, which is the auto pay feature I set up for the internet service plan, despite of the fact that XXXX informed of account balance of {$0.00}, and the fact that I wasn't able to use the full service for the billing period of XX/XX/XXXX - XX/XX/XXXX of XXXX. On the last phone call, I informed the credit card company, Wells Fargo & Company, that I should not be responsible for services billed but not received, and that XXXX should be responsible for false information, if I still owed money at the time of close, XX/XX/XXXX.","date_sent_to_company":"2020-08-06T21:45:57.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"41011","tags":null,"has_narrative":true,"complaint_id":"3782714","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2020-08-06T21:32:33.000Z","state":"KY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["I disputed the charge with the credit card company, which is Wells Fargo <em>&</em> Company, stating that the full amount charge was incorrect as the <em>internet</em> <em>service</em> account had a balance of {$0.00} at the time of close, and I wasn't given an option of keeping to use the <em>internet</em> <em>service</em> from XX/XX/XXXX."],"company":["WELLS FARGO <em>&</em> COMPANY"]},"sort":[18.858515,"3782714"]},{"_index":"complaint-public-v1","_id":"2735662","_score":18.835917,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"This is an ongoing problem for which I have complained many times to the company, to no avail. I use a XXXX service ( virtual private network ) to surf the internet, especially for financial translations, like credit cards or online banking. I do not connect to the internet via wi-fi. For all my other online credit card access ( at least 7 other credit cards ), I am able to log into and check my accounts with no problems. I only have a login problem with Citibank. I get a \" temporarily down '' error message. The customer service reps say that 's a generic message. On XXXX/XXXX/XXXX, I sent their technical team an email with a screen shot of the error message which also shows that their site is considered a \" trusted site '' by my ad blocking software, but they have not responded. I simply do n't understand why I have no problems logging into other credit card accounts using a XXXX, but not Citibank.","date_sent_to_company":"2017-11-22T16:10:02.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"183XX","tags":null,"has_narrative":true,"complaint_id":"2735662","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2017-11-22T15:22:32.000Z","state":"PA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem with customer service"},"highlight":{"complaint_what_happened":["I use a XXXX <em>service</em> ( virtual private network ) to surf the <em>internet</em>, especially for financial translations, like credit cards or online banking. I do not connect to the <em>internet</em> via wi-fi. For all my other online credit card access ( at least 7 other credit cards ), I am able to log into and check my accounts with no problems. I only have a login problem with Citibank. I get a \" temporarily down '' error message. The customer <em>service</em> reps say that 's a generic message."],"sub_issue":["Problem with customer <em>service</em>"]},"sort":[18.835917,"2735662"]},{"_index":"complaint-public-v1","_id":"4111995","_score":18.730494,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"Today, I received an unsolicited Cash App card in the mail. Based on internet research, the card appears to be a prepaid debit card. XXXX, XXXX XXXX appears to explain that they send these out by request WITHOUT a credit check. If they did a credit check, they would have found that I have a credit freeze on and opted out of credit card offers. \n\nThis is esp. worrisome as someone fraudulently filed for unemployment using my information. \n\nThe useless phone number given online to contact XXXX XXXX instructs you to listen to their online instructions. No live person can be reached on any branch of their \" Customer Service Line '' ( XXXX ) The only way to get to customer service for this card is to activate the card and download their software to a phone. I don't want to activate the card and don't have a phone to download an app. I want the card shut down. \n\nNumerous scammers are now soliciting online to solve problems with Cash App because users can't interact with a customer service department. \n\nHow is it legal that they can send out credit cards that can be attacked by scammers with no way for individuals to shut down the card?","date_sent_to_company":"2021-02-02T21:45:03.000Z","issue":"Closing your account","sub_product":"General-purpose credit card or charge card","zip_code":"44266","tags":"Older American, Servicemember","has_narrative":true,"complaint_id":"4111995","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Block, Inc.","date_received":"2021-02-02T19:52:25.000Z","state":"OH","company_public_response":null,"sub_issue":"Can't close your account"},"highlight":{"complaint_what_happened":["No live person can be reached on any branch of their \" Customer <em>Service</em> Line '' ( XXXX ) The only way to get to customer <em>service</em> for this card is to activate the card and download their <em>software</em> to a phone. I don't want to activate the card and don't have a phone to download an app. I want the card shut down. \n\nNumerous scammers are now soliciting online to solve problems with Cash App because users can't interact with a customer <em>service</em> department."]},"sort":[18.730494,"4111995"]},{"_index":"complaint-public-v1","_id":"13634755","_score":18.587208,"_source":{"product":"Credit card","complaint_what_happened":"I purchased event tickets from a third party ticket seller in error ( thinking it was a legitimate site, not a ticket scalping operation ). Once the transaction was final, I saw that I would not actually get the tickets for 183 days. The fine print on the sellers site was very hard to access, so I missed the part where they admit they are a secondary market, aka ticket scalping operation. When I contacted XXXX XXXX XXXX, I was advised that my remedy would be to sell ( scalp ) the tickets. The problem is, I do not have possession of any tickets to sell. They also purported that Certain venues and/or performers do not release tickets until 24-48 hours prior to the event. I verified that in this case, that is false by purchasing tickets directly from the venue and receiving them immediately. In addition is appears as thought XXXX XXXX XXXX is in violation of RCW 19.345.020 ( 1 ) ( a ) by using software to circumvent, thwart, interfere with or evadeaccess control system or other control or measure on a ticket sellers website. I do not understand why it is legal to charge for goods or services that are being held for 183 days, when there is no manufacturing involved and the statement that venues do not release tickets is simply a lie.","date_sent_to_company":"2025-05-21T22:21:04.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"99207","tags":null,"has_narrative":true,"complaint_id":"13634755","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AMERICAN EXPRESS COMPANY","date_received":"2025-05-21T21:15:54.000Z","state":"WA","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["In addition is appears as thought XXXX XXXX XXXX is in violation of RCW 19.345.020 ( 1 ) ( a ) by using <em>software</em> to circumvent, thwart, interfere with or evadeaccess control system or other control or measure on a ticket sellers website. I do not understand why it is <em>legal</em> to charge for goods or <em>services</em> that are being held for 183 days, when there is no manufacturing involved and the statement that venues do not release tickets is simply a lie."]},"sort":[18.587208,"13634755"]},{"_index":"complaint-public-v1","_id":"6293987","_score":18.56466,"_source":{"product":"Debt collection","complaint_what_happened":"My XXXX XXXX account was closed and paid off XX/XX/XXXX. This same bill recently appeared on my credit after it was paid. Upon cancelation of the XXXX account, I kept my internet services until the following summer XXXX when I changed my address. I have payment information from my bank account where I still paid monthly for internet in XXXX. The provider first said I did not make any payments towards the internet or XXXX service. Once I provided this bank statement showing the XXXX account was paid off, the provider then said I made the payment to the wrong department and that my XXXX services continued, & that my internet was canceled. How was the internet canceled if I still made payments & used the internet? Either I need a refund or these false charges need to be removed from my credit! The provider also stated there is suddenly no copy of my contract nor payments made as proof of these charges. But I'm still being charged ... How can you charge me if you said yourself there are no records of the account.","date_sent_to_company":"2023-01-03T13:25:06.000Z","issue":"Written notification about debt","sub_product":"Other debt","zip_code":"37013","tags":null,"has_narrative":true,"complaint_id":"6293987","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CCS Financial Services, Inc.","date_received":"2022-12-07T13:24:48.000Z","state":"TN","company_public_response":"Company believes the complaint is the result of a misunderstanding","sub_issue":"Didn't receive notice of right to dispute"},"highlight":{"complaint_what_happened":["Once I provided this bank statement showing the XXXX account was paid off, the provider then said I made the payment to the wrong department and that my XXXX <em>services</em> continued, <em>&</em> that my <em>internet</em> was canceled. How was the <em>internet</em> canceled if I still made payments <em>&</em> used the <em>internet</em>? Either I need a refund or these false charges need to be removed from my credit! The provider also stated there is suddenly no copy of my contract nor payments made as proof of these charges."],"company":["CCS Financial <em>Services</em>, Inc."]},"sort":[18.56466,"6293987"]},{"_index":"complaint-public-v1","_id":"12871274","_score":18.556612,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"The company Google, was illegally investigating me as means of recruitment. I, a proponent of their services at XXXX point in time, had moved away from using their services. \n\nThis dates back to when I had phone service with them in the first half of XXXX. There were constant instability problems, wrong billing amounts, wrong billing cycles. They claim it was for me to audit their customer service reps, a service I provide through my company, which they never reached out to through the proper channels. I eventually cancelled my service with them as this is a ridiculous business practice. This whole fiasco cost me upwards of {$25000.00} in lost business. \n\nNow, here we are. XX/XX/XXXX. I have been getting attacked through their software and hardware systems. My Google XXXX is being accessed remotely to steal private information, intellectual property, and disrupting my everyday business. \nThey are lying about my data usage. Wanting to charge me for services I'm not even currently using. \nAnd just now, they hacked my Internet service, through the XXXX that had their Google XXXX service last year. \n\nThis disruption is not only disrespectful & unethical, it cost me business once again. This time : a {$180000.00} deal I was trying to close. \n\nI was in the middle of using XXXX, the software app from XXXX, and my XXXX XXXX. All of which began having problems with my XXXX XXXX. \n\nThat's when I used my cybersecurity work to figure out who it was. XXXX had physically sent agents to my office to disrupt my work. \n\nI need this addressed ASAP, as the Google Employees based out of their XXXX XXXX, have now cost me well over {$200000.00} USD. This is more than my taxable income in XXXX. \n\nThis is unacceptable. How is it that a company this large, goes after XXXX man companies by hacking their infrastructure. \n\nThey have also been part of an international identity theft ring that uses \" credit and background checks '' to gather customer information which is then sold on the XXXX market as \" security breaches ''. They first requested my driver 's license to complete a purchase on my XXXX XXXX. \n\nSomething that should be seen as an illegal search and XXXX by a private company. A constitutional infringement of my rights.","date_sent_to_company":"2025-04-09T02:02:12.000Z","issue":"Problem with a company's investigation into an existing issue","sub_product":"Other personal consumer report","zip_code":"98007","tags":null,"has_narrative":true,"complaint_id":"12871274","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Google Compare Credit Cards Inc.","date_received":"2025-04-09T01:33:59.000Z","state":"WA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Was not notified of investigation status or results"},"highlight":{"complaint_what_happened":["And just now, they hacked my <em>Internet</em> <em>service</em>, through the XXXX that had their Google XXXX <em>service</em> last year. \n\nThis disruption is not only disrespectful <em>&</em> unethical, it cost me business once again. This time : a {$180000.00} deal I was trying to close. \n\nI was in the middle of using XXXX, the <em>software</em> app from XXXX, and my XXXX XXXX. All of which began having problems with my XXXX XXXX. \n\nThat's when I used my cybersecurity work to figure out who it was."]},"sort":[18.556612,"12871274"]},{"_index":"complaint-public-v1","_id":"5897540","_score":18.503021,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"This complaint is for every consumer who has had heartache in dealing with Capital One card services. Also for any attorney that is willing to take on Capital One as I am searching for legal help. Capital One has not only discriminated against me, but also retaliated against me. The CFPB has not helped me here, but feel free to reach out to me at XXXX with your Capital One stories. Capital One closed a well established Kohls credit card that was XXXX years old due to inactivity. They know what the 10 or more point drop does to our scores. No notice which all other cards lets you know to use them or loose them. They kept the card at {$300.00} limit & would not increase it for 6 years! Capital One knows keeping it low means if I spent {$150.00} that is a 50 % credit utilization and impacts our scores in a quick and negative way. I sent a goodwill letter of intent to Capital One after missing 1 payment. At the time I forgot as I was undergoing an operation at a XXXX treatment facility. Not only would they not forgive it they purposefully did not remove it from my boyfriends credit report for months later damaging his credit score too! To boot they never increased the limit from a meager {$1000.00} knowing how credit utilization will quickly impact our credit scores! When I went to the CFPB Capital One seemed embolden to do more damage. I warned the CFPB Capital One will retaliate & they did. They closed a good standing recently used sister card the Walmart credit card. They damaged my score again & my boyfriends as he was an authorized user too! They denied a credit increase due to not being used enough & when used they then flagged the account humiliating me while out to dine. Then a customer service rep who could not even articulate she understood the reason for my phone call required me to give XXXX my sensitive info like my drivers license! Like I would give Capital One whose recent hack was by a software engineer who stole information relating to millions of customers! Regulators say the bank should have had better protections. What does the CFPB have to say? This is suppose to be a consumer protection entity NOT a corporation protection entity! They retaliated against me & I have the proof all documented through the CFPB here, see for yourself the past complaints & lame responses!","date_sent_to_company":"2022-08-19T20:16:15.000Z","issue":"Closing your account","sub_product":"General-purpose credit card or charge card","zip_code":"06492","tags":"Servicemember","has_narrative":true,"complaint_id":"5897540","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2022-08-19T19:42:45.000Z","state":"CT","company_public_response":null,"sub_issue":"Company closed your account"},"highlight":{"complaint_what_happened":["This complaint is for every consumer who has had heartache in dealing with Capital One card <em>services</em>. Also for any attorney that is willing to take on Capital One as I am searching for <em>legal</em> help. Capital One has not only discriminated against me, but also retaliated against me. The CFPB has not helped me here, but feel free to reach out to me at XXXX with your Capital One stories. Capital One closed a well established Kohls credit card that was XXXX years old due to inactivity."]},"sort":[18.503021,"5897540"]},{"_index":"complaint-public-v1","_id":"5730052","_score":18.420336,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"The XXXX credit card and the Chevron credit card is operated by ; https : //www.mysynchrony.com/ synchrony bank who has refused internet access to paying the bill on line regardless of the fact that I have been paying the bill on line since 2014. Furthermore, they are demanding that customers download some software program on their cell phone or tablet that will grant the user access to their account which is XXXX on its face. Since the software developers are using such software on cell phones to track the end users data, travel, and communications of the wireless device. \n\nI have had problems paying my credit card bill for the past six months due to restricted access where synchrony is demanding using the software program on the cell phone which I will not do.\n\nTherefore their software goes NO WHERE ON MY ELECTRONICS and the shall allow me to pay the bill on line. Enough of this restricted XXXX, as this method of restricting access of account holders to check their balances is doing nothing but restricting on time payments. These restrictions are an attempt to invade account holders privacy which was never authorized.","date_sent_to_company":"2022-07-02T23:52:40.000Z","issue":"Problem when making payments","sub_product":"General-purpose credit card or charge card","zip_code":"33144","tags":"Servicemember","has_narrative":true,"complaint_id":"5730052","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SYNCHRONY FINANCIAL","date_received":"2022-07-02T23:42:03.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem during payment process"},"highlight":{"complaint_what_happened":["The XXXX credit card and the Chevron credit card is operated by ; https : //www.mysynchrony.com/ synchrony bank who has refused <em>internet</em> access to paying the bill on line regardless of the fact that I have been paying the bill on line since 2014. Furthermore, they are demanding that customers download some <em>software</em> program on their cell phone or tablet that will grant the user access to their account which is XXXX on its face."]},"sort":[18.420336,"5730052"]},{"_index":"complaint-public-v1","_id":"7805957","_score":18.342216,"_source":{"product":"Debt collection","complaint_what_happened":"I had my century link internet disconnected inXX/XX/2022, I was told over phone with representative that if I paid {$120.00} that day they would turn services back on. I paid {$120.00} and no internet was restored. Previously I had reached out to century link twice regarding my acceptance, application ID number, and account info as directed by XXXX ( affordable connectivity program ) for several months because I was apart of the program to receive {$30.00} discount towards internet services & century link never acknowledged or submitted this credit to my account. My service had been terminated and after I was still receiving a monthly bill for services I wasnt even receiving. My internet was never turned back on after being told it would be if I paid {$120.00}. Also, many months racked up of charges that I was supposed to have a {$30.00} credit that was never added. I called XXXX XXXX to explain my side & why I dont think the final bill of {$350.00} was accurate or fair & the woman I spoke with agreed that charges accumulated AFTER I wasnt receiving services from century link & that the dates of my approval for XXXX $ 30 monthly credit, that the remaining balance due was incorrect and that she will remove the charges from the account and I did not owe the balance because it was incorrect. To my knowledge this debt was settled, and I was told I was not responsible for the balance. Now this debt has gone to collections & has hurt my credit. Last I spoke to century link many months ago, I was reassured incorrectly & I also explained to radius global who purchased this debt that it shouldnt even be a debt because I was told it by century it was incorrect & sided with me","date_sent_to_company":"2023-11-05T07:30:35.000Z","issue":"Attempts to collect debt not owed","sub_product":"Telecommunications debt","zip_code":"503XX","tags":null,"has_narrative":true,"complaint_id":"7805957","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Radius Global Solutions LLC","date_received":"2023-11-05T06:55:13.000Z","state":"IA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Debt was paid"},"highlight":{"complaint_what_happened":["I had my century link <em>internet</em> disconnected inXX/XX/2022, I was told over phone with representative that if I paid {$120.00} that day they would turn <em>services</em> back on. I paid {$120.00} and no <em>internet</em> was restored."]},"sort":[18.342216,"7805957"]},{"_index":"complaint-public-v1","_id":"7078766","_score":18.17412,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"Today 's date is XX/XX/2023. Over the past week I have attempted several times to log in to my Chase credit card account to monitor activity and download statements to my personal accounting software. I have been presented with the requirement of agreeing to two different agreements in order to access my information. The first is the Online and XXXX XXXX XXXX and Consent Agreement. This establishes whether I'm willing to receive electronic communications as opposed to paper communication. I'm not especially happy with it but I would agree to it. The second agreement is the Digital Services Agreement, which is 128 pages of legal jargon that is apparently intended to obfuscate any issue while you sign away your rights to any paper documentation about any of your accounts. It also states that in order to use their services you must have a computer or other device capable of receiving electronic communications, a connection to the internet, and software capable of communicating with their system. They state clearly that regardless of which preferences you have indicated they may just decide to send any communications to you electronically. Apparently we no longer have a choice. It also says if you choose not to agree to the stated terms you will not be able to access your information on their digital platform. \n\nI have called customer service for Chase and been told that I must agree. When I demurred I was routed to the next level of customer service. I was then routed to the next level of customer service where the call was disconnected. I tried calling back and was told that they could not understand what I was saying. Unfortunately I do not have the resources to terminate my relation with Chase or I would do so immediately. \n\nIt is apparent that Chase does not expect anyone to actually read this agreement. They expect people to automatically agree to get access to their information. I do not agree. I will not agree. But there must be a way for me to get the information I need. Chase is not forthcoming with instructions to help me.","date_sent_to_company":"2023-06-06T21:25:52.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"243XX","tags":"Older American","has_narrative":true,"complaint_id":"7078766","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2023-06-06T20:46:11.000Z","state":"VA","company_public_response":null,"sub_issue":"Other problem"},"highlight":{"complaint_what_happened":["The second agreement is the Digital <em>Services</em> Agreement, which is 128 pages of <em>legal</em> jargon that is apparently intended to obfuscate any issue while you sign away your rights to any paper documentation about any of your accounts. It also states that in order to use their <em>services</em> you must have a computer or other device capable of receiving electronic communications, a connection to the <em>internet</em>, and <em>software</em> capable of communicating with their system."],"company":["JPMORGAN CHASE <em>&</em> CO."]},"sort":[18.17412,"7078766"]},{"_index":"complaint-public-v1","_id":"18926443","_score":18.090899,"_source":{"product":"Credit card","complaint_what_happened":"I inadvertently bought software from a company that sells pirated software. Once I discovered that it was illegal, I stopped there because I am not willing to contribute and break the law by knowingly using illegal pirated software. So, I opened a claim with Bank of America for {$27.00}. I submitted XXXX pages of documentation ( including screenshots from the actual company themselves ) admitting that this software was pre-activated ( and illegal ). Including the company asking me not to use the software on the internet and not to register it with XXXX. \n\nOn XX/XX/2026, I spoke to XXXX in TN after receiving another request for further information ( second opinion letter ). XXXX agreed that a second opinion letter was unnecessary and that Bank of America had everything that they needed. Today, the claim was closed because the second opinion letter was not supplied. I explained to XXXX in TN that XXXX said I did not need it, and that Bank of America already had the company 's ( XXXX ) admission that the software was preactivated. I also had screenshots from XXXX XXXX that the software was illegal. \n\nIn addition, I have also filed reports with XXXX, XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, and XXXX XXXX XXXX. \n\nEveryone is in agreement that this software is illegal. It is digital. There is nothing physical to examine. There is an inherent risk of installing malware onto the computer to verify that the software is pirated. \n\nBank of America closed the claim due to the second opinion letter not being submitted, even AFTER they said that the second opinion letter was NOT required. \n\nHelp me navigate this please and to get a positive closure for this claim.","date_sent_to_company":"2026-01-22T17:11:11.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"378XX","tags":"Servicemember","has_narrative":true,"complaint_id":"18926443","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2026-01-22T16:56:53.000Z","state":"TN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["Including the company asking me not to use the <em>software</em> on the <em>internet</em> and not to register it with XXXX. \n\nOn XX/XX/2026, I spoke to XXXX in TN after receiving another request for further information ( second opinion letter ). XXXX agreed that a second opinion letter was unnecessary and that Bank of America had everything that they needed. Today, the claim was closed because the second opinion letter was not supplied."]},"sort":[18.090899,"18926443"]},{"_index":"complaint-public-v1","_id":"2969077","_score":18.067888,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I tried to unlock a credit feeze with Transunion both over the phone & internet. This company refused to assist me in anyway to expedite the unfreezing of my credit report. I was told to submit a copy of my driver 's license & a bill with my address on it & they might look into it in 5 days. Both XXXX & XXXX   provided the unfreezing of my account without this extreme vetting of my identity. There is no legal reason for Transunion to refuse to unfreeze the account without vetting my identity when both XXXX & XXXX had no problem assisting me either over the phone or over the internet.","date_sent_to_company":"2018-07-20T23:42:44.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"33020","tags":"Servicemember","has_narrative":true,"complaint_id":"2969077","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2018-07-20T23:34:53.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Difficulty submitting a dispute or getting information about a dispute over the phone"},"highlight":{"complaint_what_happened":["There is no <em>legal</em> reason for Transunion to refuse to unfreeze the account without vetting my identity when both XXXX <em>&</em> XXXX had no problem assisting me either over the phone or over the <em>internet</em>."],"product":["Credit reporting, credit repair <em>services</em>, or other personal consumer reports"]},"sort":[18.067888,"2969077"]},{"_index":"complaint-public-v1","_id":"5673337","_score":17.889238,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I am an XXXX XXXX XXXX XXXX service member. Freedom Mortgage has inaccurately and unfairly reported various 30 day late payments on my credit report. In fact, The 30 day late mortgage payments are creating an inability to financially create security for my family. The inaccurate and unverifiable information has been disputed by me directly with the data furnisher ; Freedom Mortgage. \n\nMy rights under the FCRA have been violated along with what appears to be a COMPLETE disregard for my rights under the Service Members Civil Relief Act. \n\nThese \" late '' payments were a result of being forward XXXX in direct support of military operations in a foreign country. Internet services would go down for weeks at a time making it difficult to make payments on time. I had zero control and couldnt predict when internet services would be impacted. Mortgage payments were on time during the months where internet services remained online. There was NEVER a time however that my late payments exceeded 30 days. I have disputed these late payments as they are not only inaccurate but illegally reporting. \n\nMy role as an XXXX XXXX service member is to protect the country. \" FREEDOM '' mortgage is not only protecting me as an XXXX XXXX member but is contrarily causing severe hardship to myself and my family by refusing to update my credit report to reflect accuracy. \n\nRespectfully, XXXX XXXX","date_sent_to_company":"2022-06-15T22:19:20.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"92860","tags":"Servicemember","has_narrative":true,"complaint_id":"5673337","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Freedom Mortgage Company","date_received":"2022-06-15T22:08:46.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["My rights under the FCRA have been violated along with what appears to be a COMPLETE disregard for my rights under the <em>Service</em> Members Civil Relief Act. \n\nThese \" late '' payments were a result of being forward XXXX in direct support of military <em>operations</em> in a foreign country. <em>Internet</em> <em>services</em> would go down for weeks at a time making it difficult to make payments on time. I had zero control and couldnt predict when <em>internet</em> <em>services</em> would be impacted."],"product":["Credit reporting, credit repair <em>services</em>, or other personal consumer reports"]},"sort":[17.889238,"5673337"]},{"_index":"complaint-public-v1","_id":"3479454","_score":17.509377,"_source":{"product":"Debt collection","complaint_what_happened":"XX/XX/2019 Called & Cancelled all cable & internet services effective immediately & requested removal from auto payments. Returned all equipment & have receipt. \nXX/XX/2019 Continued to be charged for services thru XX/XX/2019 & checking account was auto debited another {$240.00}. When I called, they advised that cable was \" scheduled '' to be cancelled, but internet was not & nothing could be done about amount debited. There is major miscommunication between XXXX XXXX XXXX XXXX XXXX XXXX on billing and cancelling- After multiple calls and hours of waiting, rude customer service agents, some nice customer service agents who explained they hear this all day, & promises of calls back, finally received from statement showing {$190.00} was removed & {$0.00} due. \nThen received bills again from XXXX XXXX XXXX for same service & same amount due again {$190.00} No amount of phone calls could fix this. Service was cancelled & we paid an additional moth. We have an invoice clearly showing {$0.00} due and still was sent to collections for amount by XXXX XXXX XXXX XXXX {$190.00} There is major miscommunication between XXXX XXXX XXXX XXXX XXXX XXXX & they are double billing. I disputed this and they sent back only XXXX XXXX XXXX statements and disregarding the XXXX statement which is for SAME account and shows {$0.00} due after multiple phone calls and being transferred to all different departments within the 3 company names.","date_sent_to_company":"2019-12-28T22:01:07.000Z","issue":"Attempts to collect debt not owed","sub_product":"Other debt","zip_code":"38138","tags":null,"has_narrative":true,"complaint_id":"3479454","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Kriya Capital, LLC","date_received":"2019-12-28T21:31:45.000Z","state":"TN","company_public_response":null,"sub_issue":"Debt was paid"},"highlight":{"complaint_what_happened":["XX/XX/2019 Called <em>&</em> Cancelled all cable <em>&</em> <em>internet</em> <em>services</em> effective immediately <em>&</em> requested removal from auto payments. Returned all equipment <em>&</em> have receipt. \nXX/XX/2019 Continued to be charged for <em>services</em> thru XX/XX/2019 <em>&</em> checking account was auto debited another {$240.00}. When I called, they advised that cable was \" scheduled '' to be cancelled, but <em>internet</em> was not <em>&</em> nothing could be done about amount debited."]},"sort":[17.509377,"3479454"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":3760665,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":0,"key_as_string":"false","doc_count":1946163},{"key":1,"key_as_string":"true","doc_count":1814502}]}},"product":{"doc_count":1814502,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting, credit repair services, or other personal consumer reports","doc_count":807500,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":796516},{"key":"Other personal consumer report","doc_count":8169},{"key":"Credit repair services","doc_count":2814},{"key":"Conventional home mortgage","doc_count":1}]}},{"key":"Credit reporting or other 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