{"took":1286,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":1786626,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"6173093","_score":24.054287,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"American Express continues to deceive and switch/bait. \n\nCompany Customer Service ( this time a person named XXXX ) continues to ask but not resolve issues and not return calls & follow up. \n\nThis is clearly an indication of the racket they know and have as it relates to their false advertising and bait & switch tactics. \n\nAmerican Express has systemic bait & switch systems in place that advertise benefits and then refuses to provide their customers. \n\nTheir software is not aligned with their advertisements. It refuses to give American Express consumers & small business benefits promised. \n\nManagement knows this and continues to attempt to steal from their own customers by saving on costs by rejecting legitimate claims all the while continuing to deceive ( falsely advertise ) and encouraging them to sign up for their expensive cards. \n\nIts an systemic racket being run internally at American Express. Even their customer service teams can not correct as its baked into their software. Seems very corrupt. \n\nStrongly recommend a XXXX investigation here given the situation.","date_sent_to_company":"2022-11-08T03:53:57.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"152XX","tags":null,"has_narrative":true,"complaint_id":"6173093","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AMERICAN EXPRESS COMPANY","date_received":"2022-11-08T03:40:14.000Z","state":"PA","company_public_response":null,"sub_issue":"Problem with rewards from credit card"},"highlight":{"complaint_what_happened":["Company Customer <em>Service</em> ( this time a person named XXXX ) continues to ask but not resolve issues and not return calls <em>&</em> follow up. \n\nThis is clearly an indication of the racket they know and have as it relates to their false advertising and bait <em>&</em> switch tactics. \n\nAmerican Express has systemic bait <em>&</em> switch systems in place that advertise benefits and then refuses to provide their customers. \n\nTheir <em>software</em> is not aligned with their advertisements."]},"sort":[24.054287,"6173093"]},{"_index":"complaint-public-v1","_id":"17008200","_score":23.6127,"_source":{"product":"Checking or savings account","complaint_what_happened":"Imagine you have a business checking account with a bank ( PNC ). A bank that you have used for several years. During these years of use, in an effort to pursue financial efficiently, you have connected monthly recurring payments to the vendors that serve your business. Over the years, the number of vendors that your pay monthly have increased, and include payments to your providers of electrical services, water/sewer services, internet provider, business landline phone provider, business mobile phone provider, website hosting provider, business software provider, payments to your business landlord, payments to your business offsite storage provider, payments to XXXX for your business email and account management, payments to your payroll provider, business accounting software provider, customer management software provider, cleaning service, business insurance provider, lease payments for your company vehicle lessor, XXXX  optimization provider, etc. etc. Now imagine you want to stop service with one of these providers. A provider that has your business checking account information and has made monthly withdrawals from for years, but now you want to change providers or close your business. \nWell, with my business bank ( PNC ), I recently learned ( and reflected in the attached documents ) that I am unable to view or manage these multiple linked recurring service providers that I am making monthly payments to. PNC does not provide me the ability to view or manage these automatic payments. Now imagine, that there was a fraudulent \" bad actor '' who was receiving recurring monthly payments from my business checking account. PNC doesn't allow me to see these recurring payments, and without detailed diligent review, I would not know, and if I wanted to look into it, PNC doesn't make that possible. In fact, they hinder my ability to do so. They would charge me a {$33.00} fee to put a stop payment to a recurring withdrawal, which would not apply to future withdrawls from the same vendor. They require me to identify this withdrawal, and charge me to stop it with a specified time period. Additionally, to assure that one fraudulent withdrawal could be stopped, it would require me to close the account, open a new one, transfer funds, and setup yet again, all the recurring legitimate payments again. This laborious act, and the sludge created by PNC, begs the question, who is their client? Me or the vendors, fraudulent or legitimate, I pay. It appears their customer is the payees and not the payors. This is wrong. This is the basis of my complaint. The ability to view and manage the recurring payments from my account is of the up most importance as all services are moving to a subscription model of payment, legitimate and fraudulent. I should have better visibility into the management of these recurring payments, and should not be penalized when attempting to stop fraudulent withdrawals of my funds.","date_sent_to_company":"2025-11-05T02:46:38.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"78729","tags":null,"has_narrative":true,"complaint_id":"17008200","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"PNC Bank N.A.","date_received":"2025-11-05T02:08:48.000Z","state":"TX","company_public_response":null,"sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["<em>software</em> provider, customer <em>management</em> <em>software</em> provider, cleaning <em>service</em>, business insurance provider, lease payments for your company vehicle lessor, XXXX  optimization provider, etc. etc."]},"sort":[23.6127,"17008200"]},{"_index":"complaint-public-v1","_id":"3945095","_score":20.69093,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I originally disputed this alleged debt with Trident Asset Management ( debt collector ) regarding an alleged returned check of {$280.00} from XXXX and was not provided a copy of the alleged check, account numbers or the bank for which it was allegedly withdrawn upon. Attached is what was provided by Trident Asset Management. \n\n( Trident letter with alleged Affidavit of Correctness and Assignment - XXXX XXXX XXXX XXXX XXXX ) This has lead me to dispute the validity of said debt with burden of proof also falling upon XXXX, as they have listed this alleged debt on my credit report, which has negatively impacted my credit for quite sometime. I have disputed this account numerous times with XXXX  ( XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, & XX/XX/XXXX ), to this day, XXXX  has either not properly investigated the alleged debt or just flat out ignores my request with the information provided. \n\nPer the letter from Trident Asset Management on XX/XX/XXXX, and my XXXX report dated XX/XX/XXXX, I have no returned checks showing or outstanding, as Trident Asset Management has stated in the letter and XXXX  has continued to report. \n\nSee attached Oregon Gambling Laws. \nORS 167.109 - Internet Gambling Specifically Also, a simple internet search indicates, that the Unlawful Internet Gambling Enforcement Act of 2006, no longer allowed online gambaling for monetary purposes in 2006. So, how could I possibly owe on said debt with a check date of XX/XX/XXXX, per the letter from Trident Asset Management? \n\nFinally, you can also see on the internet, XXXX was shutdown in XXXX and fined by the government, due to the Unlawful Internet Gambaling Enforcement Act of 2006. So again, how could I possibly owe on an alleged gambaling debt ( from my research on them ) in XXXX of XXXX? \n\nSee attached XXXX print out from under History. \n\nAfter providing these documents numerous times to XXXX, they still to this day have failed to correctly investigate or just blatantly ignored my requests for removal of this erroneous debt. \n\nSee attached Unlawful Internet Gambling Enforcement Act of 2006 - If I can get it attached or it can be viewed online. \n\nThank you for your attention to this matter.","date_sent_to_company":"2020-11-09T22:34:14.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"97062","tags":null,"has_narrative":true,"complaint_id":"3945095","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"Trident Asset Management, L.L.C.","date_received":"2020-11-09T22:34:12.000Z","state":"OR","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["ORS 167.109 - <em>Internet</em> Gambling Specifically Also, a simple <em>internet</em> search indicates, that the Unlawful <em>Internet</em> Gambling Enforcement Act of 2006, no longer allowed online gambaling for monetary purposes in 2006. So, how could I possibly owe on said debt with a check date of XX/XX/XXXX, per the letter from Trident Asset <em>Management</em>? \n\nFinally, you can also see on the <em>internet</em>, XXXX was shutdown in XXXX and fined by the government, due to the Unlawful <em>Internet</em> Gambaling Enforcement Act of 2006."],"product":["Credit reporting, credit repair <em>services</em>, or other personal consumer reports"],"company":["Trident Asset <em>Management</em>, L.L.C."]},"sort":[20.69093,"3945095"]},{"_index":"complaint-public-v1","_id":"4229339","_score":20.121363,"_source":{"product":"Checking or savings account","complaint_what_happened":"I have been unable to access my M & T bank checking account online all week. I have attempted access at least 20 times over multiple days this week. I sent an email to the bank earlier this week and the bank replied the next morning that the online access issues were resolved. That was inaccurate/false. I was still unable to log in as the site hung up at the 'account summary ' page and failed to load. Internet searches suggest to me that this is a widespread problem among many M & T customers, and not an issue specific to my hardware or software. I am able to log in without issue to all other financial sites. To add insult to injury, M & Ts phone lines are overwhelmed. There appears to be a significant issue with M & T 's web and mobile platform which warrants serious regulatory intervention.","date_sent_to_company":"2021-03-19T19:23:50.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"20152","tags":null,"has_narrative":true,"complaint_id":"4229339","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"M&T BANK CORPORATION","date_received":"2021-03-19T19:03:23.000Z","state":"VA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem accessing account"},"highlight":{"complaint_what_happened":["<em>Internet</em> searches suggest to me that this is a widespread problem among many M <em>&</em> T customers, and not an issue specific to my hardware or <em>software</em>. I am able to log in without issue to all other financial sites. To add insult to injury, M <em>&</em> Ts phone lines are overwhelmed. There appears to be a significant issue with M <em>&</em> T 's web and mobile platform which warrants serious regulatory intervention."]},"sort":[20.121363,"4229339"]},{"_index":"complaint-public-v1","_id":"7661025","_score":19.842646,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX incorrectly reported to a debt collector, XXXX XXXX XXXX XXXX XXXX that I owed XXXX XXXX XXXX for equipment that they claim was not returned and/or for services that I was billed for after I had stopped using the XXXX & XXXX XXXX service. As of today, XX/XX/XXXX, I see that there is a collection item on my XXXX credit report for XXXX XXXX XXXX XXXX with a balance of {$310.00}. For several years leading up to XX/XX/XXXX, I had been using XXXX XXXX XXXX  for both mobile and internet services and I switched both to XXXX for internet on XX/XX/XXXX and mobile on XX/XX/XXXX. I had an XXXX XXXX XXXX modem that I returned using the instructions I found on XXXX XXXX XXXX website which required returning to a XXXX store. I have a receipt from the XXXX store for the return of the XXXX XXXX XXXX equipment dated XX/XX/XXXX. The XXXX receipt has a return reference number and the device serial and model number included on document this receipt is attached to this issue. I tried on many occasions to cancel both mobile and internet services with XXXX XXXX XXXX by phone, but was told that I needed a PIN that they gave me when I started using the service multiple years earlier. I did not have the PIN and they told me I could not cancel service without it. They suggested I go to a specific XXXX XXXX XXXX  store to authenticate myself to them so I could get the PIN. I visited the exact store they specified and the store manager told me that they don't do anything like that there. The store manager gave me a phone number to call and I called and it was the same routine where in order to cancel services I needed a PIN that I did not have. I asked the XXXX XXXX XXXX operator if they had an email address, website or mailing address where I could send documents that proved I stopped using their internet services on XX/XX/XXXX, and stopped using the mobile service on XX/XX/XXXX and returned the modem on XX/XX/XXXX. They said they did not have any email address, or web address or mailing address that would accept any such documents. It appears to me that XXXX XXXX XXXX is making it difficult if not impossible, for a customer to cancel a service and they further continue billing and turn these improperly billed amounts over to collection agencies. On XX/XX/XXXX I received a letter from Prince Parker & Associates, a debt collector, stating I owed {$310.00} to XXXX XXXX and I responded on XX/XX/XXXX with a letter containing this explanation as well as documents proving that I returned the modem and had attempted on several occasions to notify XXXX XXXX XXXX  that I was no longer using the service. Then on XX/XX/XXXX I received another letter from a different entity, XXXX XXXX XXXX saying I owe XXXX XXXX XXXX XXXX {$310.00}. I responded with another letter dated XX/XX/XXXX which enclosed the letter I had provided to Prince Parker on XX/XX/XXXX. Note that at the time I stopped using the XXXXXXXX XXXX  XXXX service in XX/XX/XXXX, I had a combined mobile and internet package with XXXX XXXX XXXX where I paid a mobile bill each month and the internet service was free as long as I had the combined mobile and internet accounts. I stopped using internet on XX/XX/XXXX and mobile on XX/XX/XXXX. I also was unable to cancel my XXXX XXXX XXXX mobile service and XXXX XXXX XXXX continued to send me bills for complete months of mobile service long after my mobile phone number and service had been moved to XXXX. The bills from XXXX XXXX XXXX for mobile service for the time subsequent to my transfer to XXXX went to a different credit collection agency named XXXX XXXX XXXX. I sent XXXX  a letter dated XX/XX/XXXX and also paid them {$17.00} for a few days of mobile service that I did owe AT & T ( an amount I calculated myself because I could never get anyone at XXXX XXXX XXXX to send me a final bill just for the last few days that I used the service ). As far as I know, this resolved the issue with the mobile service XXXX XXXX XXXX incorrect invoices but I am not certain. As mentioned already, there is a collection item on my credit reports for XXXX XXXX XXXX XXXX with a balance of {$310.00}. This has dropped my credit score from something around XXXX to XXXX according to my latest XXXX credit card statement. I have supporting documents to show that I started internet services with XXXX internet on XX/XX/XXXX and mobile services on XX/XX/XXXX These document images are embedded in the letters and documents I have attached here : 1. A receipt from XXXX dated XX/XX/XXXX showing I returned the XXXX XXXX XXXX modem. XXXX. A letter to XXXX dated XX/XX/XXXX regarding internet service which references the letters to Prince Parker and XXXX. XXXX. A letter to Prince Parker dated XX/XX/XXXX regarding internet service. XXXX. A letter to XXXX dated XX/XX/XXXX regarding mobile service.","date_sent_to_company":"2023-10-07T19:47:08.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"60005","tags":"Older American","has_narrative":true,"complaint_id":"7661025","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Prince Parker & Associates","date_received":"2023-10-07T19:47:04.000Z","state":"IL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I have supporting <em>documents</em> to show that I started <em>internet</em> <em>services</em> with XXXX <em>internet</em> on XX/XX/XXXX and mobile <em>services</em> on XX/XX/XXXX These <em>document</em> images are embedded in the letters and <em>documents</em> I have attached here : 1. A receipt from XXXX dated XX/XX/XXXX showing I returned the XXXX XXXX XXXX modem. XXXX. A letter to XXXX dated XX/XX/XXXX regarding <em>internet</em> <em>service</em> which references the letters to Prince Parker and XXXX. XXXX."],"company":["Prince Parker <em>&</em> Associates"]},"sort":[19.842646,"7661025"]},{"_index":"complaint-public-v1","_id":"3009738","_score":19.788342,"_source":{"product":"Debt collection","complaint_what_happened":"On XX/XX/XXXX I checked the status of my credit report and discovered a new derogotory remark on my record. It was a debt for XXXX cable home services from XXXX. Trident Asset Management is the collection service on behalf of XXXX XXXX XXXX. XXXX bought the debt from XXXX and is now trying to collect from me. I called XXXX 's in house recovery team to locate the original account ( despite knowing that I have never held a XXXX account ) and they verifed that they have never had an account number of XXXX held by XXXX XXXX ( or XXXX ). I contacted Trident Asset Management to dispute the debt, and they requested I provide proof of a different internet service provider. I am still awaiting documentation proving my subscription to XXXX internet services during that time. I have told Trident Asset Management over the phone and in writing that I never owned that debt and refuse to pay it.","date_sent_to_company":"2018-09-04T14:56:43.000Z","issue":"Attempts to collect debt not owed","sub_product":"Other debt","zip_code":"92123","tags":"Servicemember","has_narrative":true,"complaint_id":"3009738","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Trident Asset Management, L.L.C.","date_received":"2018-09-04T14:29:18.000Z","state":"CA","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["I contacted Trident Asset <em>Management</em> to dispute the debt, and they requested I provide proof of a different <em>internet</em> <em>service</em> provider. I am still awaiting documentation proving my subscription to XXXX <em>internet</em> <em>services</em> during that time. I have told Trident Asset <em>Management</em> over the phone and in writing that I never owned that debt and refuse to pay it."],"company":["Trident Asset <em>Management</em>, L.L.C."]},"sort":[19.788342,"3009738"]},{"_index":"complaint-public-v1","_id":"3790136","_score":19.669186,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"On XX/XX/2020 I purchased the software from XXXX for protection of my computer. When it was loaded into my computer I could not use Internet because that software started to block access by firewall. I had to remove the software in order to get access to the Internet. When I saw the charge on XX/XX/2020 I called Discover Card and disputed the charge. I did so after calling XXXX who told me that they know about this problem and I was supposed to contact their technical support in attempt to resolve the issue. First of all, I did not about their technical support because their e-mail did not notify me about existence of such support, and then they told me that my request was supposed to be within 30 days. My call ion XX/XX/2020 was exactly on the XXXX day. Since XXXX refused to give me a credit I called Discover card and disputed the charge. Discover card gave me a credit but then I received my new statement that charge of {$39.00} was again posted to our account on the same day of XX/XX/2020. When I called Discover card XX/XX/2020 I was told by Mr. XXXX from Ohio office that I was supposed to have a written confirmation from XXXX that their software prevented me from accessing Internet and that my call on XX/XX/2020 was on 31 first day which is not true because by legal standards counting starts on the following day and XXXX had 30 days span. Mr. XXXX refused to give us a credit for that merchandise which does not exist on my computer because it was faulty.","date_sent_to_company":"2020-08-19T17:18:51.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"19904","tags":"Older American","has_narrative":true,"complaint_id":"3790136","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"DISCOVER BANK","date_received":"2020-08-11T20:16:53.000Z","state":"DE","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["On XX/XX/2020 I purchased the <em>software</em> from XXXX for protection of my computer. When it was loaded into my computer I could not use <em>Internet</em> because that <em>software</em> started to block access by firewall. I had to remove the <em>software</em> in order to get access to the <em>Internet</em>. When I saw the charge on XX/XX/2020 I called Discover Card and disputed the charge."]},"sort":[19.669186,"3790136"]},{"_index":"complaint-public-v1","_id":"5923998","_score":19.561586,"_source":{"product":"Mortgage","complaint_what_happened":"NOVAD Management Consulting is the servicer for my FHA-insured Home Equity Conversion Mortgage ( HECM ) reverse mortgage that has been assigned to HUD. NOVAD stopped sending me Monthly Statements beginning XX/XX/XXXX thru present date without explanation. For a year and a half the servicer has left me in the dark about my own mortgage. My inquiries were never answered. NOVAD is unreachable by phone & do not reply or respond to my mailed written correspondence. All questions are ignored & left unanswered. I requested the backlog of missing monthly statements & they refuse to provide telling me my HECM went into default back in XX/XX/XXXX and statements are withheld until the default is cured. That is absurd. I was never notified regarding any default. I dispute the amount NOVD is requesting & asked for an itemized accounting. They have refused that request too telling me I should ask somebody else. I discovered an unexplained charge on a statement, they refuse to identify it. NOVAD is not qualified to be a mortgage servicer for HUD. in XX/XX/XXXX the state of Nevada served NOVAD with a Cease & Desist Order for mortgage servicing without a license. There are numerous complaints about NOVAD on the internet. Get me my missing statements please.","date_sent_to_company":"2022-08-27T11:02:44.000Z","issue":"Trouble during payment process","sub_product":"Reverse mortgage","zip_code":"934XX","tags":"Older American","has_narrative":true,"complaint_id":"5923998","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"NOVAD Management Consulting, LLC","date_received":"2022-08-27T09:22:40.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["NOVAD is not qualified to be a mortgage <em>servicer</em> for HUD. in XX/XX/XXXX the state of Nevada served NOVAD with a Cease <em>&</em> Desist Order for mortgage <em>servicing</em> without a license. There are numerous complaints about NOVAD on the <em>internet</em>. Get me my missing statements please."],"company":["NOVAD <em>Management</em> Consulting, LLC"]},"sort":[19.561586,"5923998"]},{"_index":"complaint-public-v1","_id":"5477763","_score":19.515345,"_source":{"product":"Debt collection","complaint_what_happened":"Credit Management LP placed a collection on my credit report and trying to collect money that is not owe. The account in question is from XXXX XXXX ( XXXX ) in the amount of {$79.00}. \n\nI had internet services with XXXX and since moved to a different city where XXXX did not offer services. I contacted XXXX in XX/XX/2021 to cancel my service. \n\nOn XX/XX/2021, I went back to return the internet equipment at a local XXXX office and they stated I had to pay for the month of XXXX since the billing cycle had already started even though the service was cancelled in XXXX. \n\nAfter returning the equipments, the cashier confirmed that I had a XXXX balance. \n\nI have never heard of credit management LP until the collection in my credit report showed up.","date_sent_to_company":"2022-04-21T16:42:29.000Z","issue":"Attempts to collect debt not owed","sub_product":"Other debt","zip_code":"33543","tags":null,"has_narrative":true,"complaint_id":"5477763","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"The CMI Group, Inc.","date_received":"2022-04-21T15:33:12.000Z","state":"FL","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Debt was paid"},"highlight":{"complaint_what_happened":["Credit <em>Management</em> LP placed a collection on my credit report and trying to collect money that is not owe. The account in question is from XXXX XXXX ( XXXX ) in the amount of {$79.00}. \n\nI had <em>internet</em> <em>services</em> with XXXX and since moved to a different city where XXXX did not offer <em>services</em>. I contacted XXXX in XX/XX/2021 to cancel my <em>service</em>."]},"sort":[19.515345,"5477763"]},{"_index":"complaint-public-v1","_id":"13550555","_score":19.439686,"_source":{"product":"Debt collection","complaint_what_happened":"I'm submitting a new complaint. Credence resource management has added a collection amount on my credit report for {$400.00} in connection with XXXX XXXX. This is not my debt. I looked XXXX XXXX up and it's an internet service. I have had XXXX internet for 3-4 years. I've never had any service with XXXX. I've never received any bills from XXXX or Credence Resource Management. I have no paperwork in connection with them. I haven't called them because I feel this is a fraudulent transaction or collection agency. My next complaint is going to the Attorney General because I want it removed from my credit.","date_sent_to_company":"2025-05-16T20:48:22.000Z","issue":"Attempts to collect debt not owed","sub_product":"I do not know","zip_code":"66048","tags":null,"has_narrative":true,"complaint_id":"13550555","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Kriya Capital, LLC","date_received":"2025-05-16T20:17:46.000Z","state":"KS","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["Credence resource <em>management</em> has added a collection amount on my credit report for {$400.00} in connection with XXXX XXXX. This is not my debt. I looked XXXX XXXX up and it's an <em>internet</em> <em>service</em>. I have had XXXX <em>internet</em> for 3-4 years. I've never had any <em>service</em> with XXXX. I've never received any bills from XXXX or Credence Resource <em>Management</em>. I have no paperwork in connection with them. I haven't called them because I feel this is a fraudulent transaction or collection agency."]},"sort":[19.439686,"13550555"]},{"_index":"complaint-public-v1","_id":"14430130","_score":19.399153,"_source":{"product":"Debt collection","complaint_what_happened":"Last year I had an emergency that required a trip to the hospital, my wife and I recall paying the bill for the ambulance service and we have heard nothing else concerning it until we received a collection letter from a place calling itself Celentano, Stadtmauer, & Walentowicz, LLP. I attempted to visit the website listed in the letter and the site itself seemed sketchy and flagged the security software on my laptop. Out of caution I today contacted the hospital ( XXXX ) that provided ambulance service and provided them my name, phone number, my wife 's phone number, and two reference numbers from the document ( one of which claimed to be the hospitals account number ). \n\nThe hospital could find no record of an unpaid debt related to our contact info and informed me that neither of the numbers referenced in the documents were valid account numbers for the hospital and do not match any schema they have ever used. In the attached copy of the mail we received I have highlighted the field the company claims was the XXXX XXXX informed me is fraudulent ( their account numbers always start with XXXX and the one provided is alphanumeric and lacks the XXXX so is not a simple typo ). \n\nAfter that call I did some research on the company name on the internet and found several references to it being a debt collection scam. Given the many red flags involved in this we have to conclude that whoever this is must have collected information from a security breach at a financial institution since if the debt was real and had been transferred to these people the account number would not be so far off from something the hospital uses even factoring in potential human error.","date_sent_to_company":"2025-07-09T18:32:37.000Z","issue":"Attempts to collect debt not owed","sub_product":"Medical debt","zip_code":"07840","tags":null,"has_narrative":true,"complaint_id":"14430130","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Celentano, Stadtmauer & Walentowicz, LLP","date_received":"2025-07-02T20:45:01.000Z","state":"NJ","company_public_response":null,"sub_issue":"Debt was paid"},"highlight":{"complaint_what_happened":["Last year I had an emergency that required a trip to the hospital, my wife and I recall paying the bill for the ambulance <em>service</em> and we have heard nothing else concerning it until we received a collection letter from a place calling itself Celentano, Stadtmauer, <em>&</em> Walentowicz, LLP. I attempted to visit the website listed in the letter and the site itself seemed sketchy and flagged the security <em>software</em> on my laptop."],"company":["Celentano, Stadtmauer <em>&</em> Walentowicz, LLP"]},"sort":[19.399153,"14430130"]},{"_index":"complaint-public-v1","_id":"7259032","_score":19.368795,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I recently received an email from the software company that provides frontend services for the property management company that I rent my house from. The company is called AppFolio. Recently, they sent the following email : \" Hi XXXX  We are AppFolio, the property management software XXXX XXXX XXXX, XXXX uses to provide you with services like secure online payments and maintenance requests. We are reaching out to you today to inform you of a change we are making to eCheck payments. \n\nBeginning at XXXXXXXX XXXX  PST on XX/XX/2023, AppFolio will no longer waive the transaction fee for payments made by eCheck. All eCheck payments moving forward will have a {$2.00} AppFolio transaction fee.\n\nQuestions? Visit the help center to learn how to update your payment information in your Online Portal.\n\nSincerely, AppFolio '' They provide no explanation for this fee, nor do they provide any way to avoid paying the fee. I believe this company is using its monopoly power to take advantage of consumers.","date_sent_to_company":"2023-07-16T22:21:16.000Z","issue":"Unexpected or other fees","sub_product":"Check cashing service","zip_code":"84115","tags":null,"has_narrative":true,"complaint_id":"7259032","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AppFolio, Inc.","date_received":"2023-07-16T22:14:30.000Z","state":"UT","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I recently received an email from the <em>software</em> company that provides frontend <em>services</em> for the property <em>management</em> company that I rent my house from. The company is called AppFolio. Recently, they sent the following email : \" Hi XXXX  We are AppFolio, the property <em>management</em> <em>software</em> XXXX XXXX XXXX, XXXX uses to provide you with <em>services</em> like secure online payments and maintenance requests. We are reaching out to you today to inform you of a change we are making to eCheck payments."],"product":["Money transfer, virtual currency, or money <em>service</em>"],"sub_product":["Check cashing <em>service</em>"]},"sort":[19.368795,"7259032"]},{"_index":"complaint-public-v1","_id":"1508501","_score":19.256289,"_source":{"product":"Credit reporting","complaint_what_happened":"I was in contract with XXXX in XX/XX/XXXX. Their report is the most accurate. Currently, XX/XX/XXXX when purchasing Experian {$39.00} credit report I discovered the following : 1 ) Experian 's reporting misinformation of XXXX current late payments. I do not have any late payments. 2 ) In addition has duplicate creditors reporting the same debts. 3 ). And restarting the date of debt as of XX/XX/XXXX, that was previously deleted or resolved and due to fall off the report in XX/XX/XXXX. XXXX XXXX XXXX is an example. \nSecondly to print an Experian credit report the consumer has to download Adobe software. A XXXX that links to the consumers computer. The Adobe software is an internet download, which we all know is risky. In addition, Adobe is upselling product with a very confusing format. The process predigests consumers who do not wish to install an internet product and who do not have the most updated computers that are compatible with this function. I own a XX/XX/XXXX XXXX and still was unable to print the report ( even with the download ). After several calls to customer service it 's unresolved. Please contact me for the member id number as I want to submit a copy of the report for your review.","date_sent_to_company":"2015-08-11T12:24:19.000Z","issue":"Incorrect information on credit report","sub_product":null,"zip_code":"920XX","tags":null,"has_narrative":true,"complaint_id":"1508501","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2015-08-07T18:15:44.000Z","state":"CA","company_public_response":"Company chooses not to provide a public response","sub_issue":"Reinserted previously deleted info"},"highlight":{"complaint_what_happened":["Secondly to print an Experian credit report the consumer has to download Adobe <em>software</em>. A XXXX that links to the consumers computer. The Adobe <em>software</em> is an <em>internet</em> download, which we all know is risky. In addition, Adobe is upselling product with a very confusing format. The process predigests consumers who do not wish to install an <em>internet</em> product and who do not have the most updated computers that are compatible with this function."]},"sort":[19.256289,"1508501"]},{"_index":"complaint-public-v1","_id":"3846697","_score":19.165232,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"This complaint is directly related to my previous complaint # XXXX which you closed due to a fraudulent response from Discover Card and signed by XXXX XXXX XXXX complaint was related to the charge on my card for purchase of XXXX XXXX XXXX XXXX software. The \" response '' provided Discover fraudulently indicated that \" they did not recognize the charge '' which had nothing to do with the truth. As a matter of fact, I did purchase that software but the XXXX software billed a firewall ion my computer that did not allow me to use Internet, I was unable to send e-mails which started to accumulate in my \" outbox '' without gong out. I had no other way but to remove that software from my computer and declined to honor the charge. The second fraudulent claim made by Mr. XXXX XXXX in that \" company 's response '' was a claim that \" On XX/XX/2020, we received documentation from the merchant that included a copy of the transaction details, terms, and explanation from the merchant that included a copy of the transaction details. '' Proof of my purchase I have myself, but I do not have any \" terms '' of that purchase myself. As a matter of fact, when I disputed the practical validity of purchase ( and not the recognition of the transaction itself ) XXXX talked to me and told me that I \" was supposed to call their technical support department when I had problems with that software installing a firewall that did not allow me to use Internet. I have never received any \" terms '' let alone any telephone number for technical support. When I disputed the charge and later saw that charge reinstalled on the same date it was removed ( another fraudulent claim of Mr. XXXX XXXX XXXX I called Discover and talked to a man by name XXXX who told me that I was supposed to record those facts ( i.e., firewall that did not allow me to use Internet or accumulation of my outside mail in my \" outside '' box, facts not disputed by XXXX when I talked to them after seeing the charge. And finally failure Mr. XXXX XXXX to inform of his actual days and time of being in the office. When I called Mr. XXXX XXXX on XX/XX/2020 I wanted to tell him that after I removed XXXX software from my computer it appears that it loaded on my computer again without my permission. Moreover, when I attempted to remove it I could not do it. After I pressed the button \" remove '' I got a message that the process will take place over a time and that \" process '' has never been able to be completed but practically was suspended in time. Only on XX/XX/2020 I was able to remove that software from my computer although before final step I got a warning that I \" have current subscription to their services '' which I did not care but pressed the button to remove that software. Moreover, it appears that my computer had initially security software provided by XXXX. On the same statement on which charge for XXXX appeared there was a charge for {$29.00} for XXXX which I also disputed and which was removed. that charge was actually a valid one. I, therefore, on my payment date of XX/XX/2020 will pay that charge along with the interest charged by Discover for not paying the XXXX charge. After that I will never use that card again unless the dispute is resolved in a fair manner by Discover.","date_sent_to_company":"2020-09-12T19:04:22.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"19904","tags":"Older American","has_narrative":true,"complaint_id":"3846697","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"DISCOVER BANK","date_received":"2020-09-12T18:34:01.000Z","state":"DE","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["Only on XX/XX/2020 I was able to remove that <em>software</em> from my computer although before final step I got a warning that I \" have current subscription to their <em>services</em> '' which I did not care but pressed the button to remove that <em>software</em>. Moreover, it appears that my computer had initially security <em>software</em> provided by XXXX."]},"sort":[19.165232,"3846697"]},{"_index":"complaint-public-v1","_id":"5919199","_score":18.978283,"_source":{"product":"Debt collection","complaint_what_happened":"In XX/XX/XXXX, I noticed my credit score suddenly dropped about XXXX points. I immediately called XXXX to understand what happened as I always pay credit cards on time and have no debts. I was informed that a company called Credence Resource Management was trying to collect a debt regarding internet services from XXXX XXXX XXXX for {$180.00}. \nOn XX/XX/XXXX, I immediately disputed the charges and provided proof that XXXX confirmed the cancellation of my services on XX/XX/XXXX. However, XXXX continued to charge me through XX/XX/XXXX, despite confirming my services ending in XX/XX/XXXX. \n- XXXX removed my account from being visible so i never even knew that there was a charge on my account to begin with. \n- I was NEVER notified or contacted by Credence Resource Management about their attempt to even collect any debt. I have no mail or email or phone calls from them.\n\nAfter I disputed with Credence Resource Management and provided proof of service cancellation, they replied on XX/XX/XXXX, claiming the charges are valid. I called them to understand how that is possible and they said they no longer handle XXXX & XXXX as an account, so they wouldn't even be able to collect the debt, let alone investigate it. \nI called XXXX on to find out who they have hired to collect the debt and NO ONE was able to help me, none of the representatives were able to find out that information. I have call logs for 2 hour and 10 minutes until i reached someone who was able to take the payment. I proceeded to pay the {$180.00} in hopes that my credit score can go back to normal - at this point my main concern was my credit, not the charges even though they are invalid. I still do not know who XXXX has hired to collect a debt that i never owed in the first place, nor do i know how to bring my credit back to its original score. \nI am asking for justice and help here, I am a model citizen, i pay my taxes and have no debts, with a perfect credit score. This situation has completely stopped my ability to buy a home, or even move to an apartment because my credit got hurt by something i did not even know about. This probably has gone on my record as well without my knowledge, hurting my chances to ever buy a home or getting clear background checks. Please help me resolve this matter to bring my credit score back to normal. \nI appreciate all your help and have attached the documents that provide proof of cancelling internet service along with my email with Credence Resource Management, who investigate a charge for an account they do not even work with. \n\nThank you. \nXXXX XXXX","date_sent_to_company":"2022-08-26T22:54:20.000Z","issue":"Written notification about debt","sub_product":"Other debt","zip_code":"90046","tags":null,"has_narrative":true,"complaint_id":"5919199","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Kriya Capital, LLC","date_received":"2022-08-26T22:20:17.000Z","state":"CA","company_public_response":null,"sub_issue":"Notification didn't disclose it was an attempt to collect a debt"},"highlight":{"complaint_what_happened":["I appreciate all your help and have attached the <em>documents</em> that provide proof of cancelling <em>internet</em> <em>service</em> along with my email with Credence Resource <em>Management</em>, who investigate a charge for an account they do not even work with. \n\nThank you. \nXXXX XXXX"]},"sort":[18.978283,"5919199"]},{"_index":"complaint-public-v1","_id":"3782714","_score":18.858515,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"On XX/XX/XXXX I went to a XXXX store and canceled my internet service plan successfully and verified with the staff that the internet service account is closed on the site with {$0.00} balance. However, later my credit card on the file was charged for the full payment of {$64.00} for the billing period of XX/XX/XXXX - XX/XX/XXXX of XXXX. I disputed the charge with the credit card company, which is Wells Fargo & Company, stating that the full amount charge was incorrect as the internet service account had a balance of {$0.00} at the time of close, and I wasn't given an option of keeping to use the internet service from XX/XX/XXXX. The credit card company, Wells Fargo & Company, resolved the dispute in merchant 's favor, stating that I am responsible for the full charge of {$64.00}, because I did not cancel the reoccurring charge, which is the auto pay feature I set up for the internet service plan, despite of the fact that XXXX informed of account balance of {$0.00}, and the fact that I wasn't able to use the full service for the billing period of XX/XX/XXXX - XX/XX/XXXX of XXXX. On the last phone call, I informed the credit card company, Wells Fargo & Company, that I should not be responsible for services billed but not received, and that XXXX should be responsible for false information, if I still owed money at the time of close, XX/XX/XXXX.","date_sent_to_company":"2020-08-06T21:45:57.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"41011","tags":null,"has_narrative":true,"complaint_id":"3782714","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2020-08-06T21:32:33.000Z","state":"KY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["I disputed the charge with the credit card company, which is Wells Fargo <em>&</em> Company, stating that the full amount charge was incorrect as the <em>internet</em> <em>service</em> account had a balance of {$0.00} at the time of close, and I wasn't given an option of keeping to use the <em>internet</em> <em>service</em> from XX/XX/XXXX."],"company":["WELLS FARGO <em>&</em> COMPANY"]},"sort":[18.858515,"3782714"]},{"_index":"complaint-public-v1","_id":"9724494","_score":18.851479,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I checked my credit on XXXX. CREDIT MANAGEMENT LP XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX On behalf of XXXX is stating I owe XXXX and they are trying to collect. My HOA pays/paid for my cable and internet. XXXX has never sent me a bill for a XXXX and my current account is XXXX. They forced me to have an account when HOA switched from cable to internet with my credit card on file and will not remove my credit card, but store it online. I do not know what this XXXX is nor where it came from. I have disputed this with XXXX, they say its verified but there is no documents from either XXXX, Credit Management LP or XXXX.","date_sent_to_company":"2024-08-07T15:58:23.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"77009","tags":null,"has_narrative":true,"complaint_id":"9724494","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"The CMI Group, Inc.","date_received":"2024-08-06T13:20:47.000Z","state":"TX","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["I have disputed this with XXXX, they say its verified but there is no <em>documents</em> from either XXXX, Credit <em>Management</em> LP or XXXX."]},"sort":[18.851479,"9724494"]},{"_index":"complaint-public-v1","_id":"2735662","_score":18.835917,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"This is an ongoing problem for which I have complained many times to the company, to no avail. I use a XXXX service ( virtual private network ) to surf the internet, especially for financial translations, like credit cards or online banking. I do not connect to the internet via wi-fi. For all my other online credit card access ( at least 7 other credit cards ), I am able to log into and check my accounts with no problems. I only have a login problem with Citibank. I get a \" temporarily down '' error message. The customer service reps say that 's a generic message. On XXXX/XXXX/XXXX, I sent their technical team an email with a screen shot of the error message which also shows that their site is considered a \" trusted site '' by my ad blocking software, but they have not responded. I simply do n't understand why I have no problems logging into other credit card accounts using a XXXX, but not Citibank.","date_sent_to_company":"2017-11-22T16:10:02.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"183XX","tags":null,"has_narrative":true,"complaint_id":"2735662","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2017-11-22T15:22:32.000Z","state":"PA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem with customer service"},"highlight":{"complaint_what_happened":["I use a XXXX <em>service</em> ( virtual private network ) to surf the <em>internet</em>, especially for financial translations, like credit cards or online banking. I do not connect to the <em>internet</em> via wi-fi. For all my other online credit card access ( at least 7 other credit cards ), I am able to log into and check my accounts with no problems. I only have a login problem with Citibank. I get a \" temporarily down '' error message. The customer <em>service</em> reps say that 's a generic message."],"sub_issue":["Problem with customer <em>service</em>"]},"sort":[18.835917,"2735662"]},{"_index":"complaint-public-v1","_id":"2869985","_score":18.827312,"_source":{"product":"Mortgage","complaint_what_happened":"XXXX XXXX is not accepting my payments. They are trying to force to foreclose on the house. \nHere is the message from XXXX Dear XXXX XXXX : The payee returned the online bill payment described below : Payment to Rushmore Loan Management Service from account XXXX for {$10000.00}, to be delivered by XX/XX/2018 XXXX. \n\nIf you'd like to continue making payments to this payee, please go to the Bill Payment section to make sure your payee and payment information is correct. Once you've made any necessary corrections, you can reschedule your payment. \n\nIf you use personal financial management software, such as XXXX, please make sure the details for your payee and your payment are correct within the software. \n\nHave questions? We offer many answers, and other ways to reach us, at XXXX. \n\nPlease do not reply to this automatically generated email. \n\nWe know you have a choice of banks. Thanks for choosing ours. \n\nSincerely, Online Banking Team Can you please help me out to solve the problem","date_sent_to_company":"2018-04-10T11:21:10.000Z","issue":"Trouble during payment process","sub_product":"Conventional home mortgage","zip_code":"10704","tags":null,"has_narrative":true,"complaint_id":"2869985","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"RUSHMORE LOAN MANAGEMENT SERVICES LLC","date_received":"2018-04-10T11:14:53.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["If you use personal financial <em>management</em> <em>software</em>, such as XXXX, please make sure the details for your payee and your payment are correct within the <em>software</em>. \n\nHave questions? We offer many answers, and other ways to reach us, at XXXX. \n\nPlease do not reply to this automatically generated email. \n\nWe know you have a choice of banks. Thanks for choosing ours. \n\nSincerely, Online Banking Team Can you please help me out to solve the problem"],"company":["RUSHMORE LOAN <em>MANAGEMENT</em> <em>SERVICES</em> LLC"]},"sort":[18.827312,"2869985"]},{"_index":"complaint-public-v1","_id":"4250831","_score":18.789227,"_source":{"product":"Student loan","complaint_what_happened":"The student loan service provider for XXXX XXXX XXXX XXXX XXXX, University Accounting Services \" upgraded '' their site a few months ago. Before their site was XXXX and now it is XXXX. The old site looked about the same and ran very fast. The issue I've been dealing with is that they have put absolutely no effort into making sure that this new site runs properly. Pages consistently take more than 10 seconds to load, if they do at all. And most importantly, I can't download any of my statements or tax documents. I can't file my taxes because I can't access the document via their website. \n\nI'm a software engineer, so I am well aware of how these sites work. My internet connection is about 400mbps, so I'm sure it's an issue on their end. Their use-case is not that complicated or computation-expensive. There is absolutely no excuse for their website to run this slowly. They need to invest some of the interest they're making on my education into at least using more servers. I am filing this because this issue has been going on for months with this company and they have done nothing to fix the issue.","date_sent_to_company":"2021-03-27T17:57:21.000Z","issue":"Dealing with your lender or servicer","sub_product":"Private student loan","zip_code":"43202","tags":null,"has_narrative":true,"complaint_id":"4250831","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSWORLD SYSTEMS INC","date_received":"2021-03-27T17:38:38.000Z","state":"OH","company_public_response":null,"sub_issue":"Received bad information about your loan"},"highlight":{"complaint_what_happened":["And most importantly, I can't download any of my statements or tax <em>documents</em>. I can't file my taxes because I can't access the <em>document</em> via their website. \n\nI'm a <em>software</em> engineer, so I am well aware of how these sites work. My <em>internet</em> connection is about 400mbps, so I'm sure it's an issue on their end. Their use-case is not that complicated or computation-expensive. There is absolutely no excuse for their website to run this slowly."]},"sort":[18.789227,"4250831"]},{"_index":"complaint-public-v1","_id":"4634384","_score":18.754713,"_source":{"product":"Debt collection","complaint_what_happened":"I signed up for XXXX high speed internet at the end of XX/XX/XXXX or the beginning of XX/XX/XXXX. I cancel my service and returned the equipment because a support representative was schedule to come to my home and connect my internet because i was unable to connect to the internet. I spoke withh XXXX they did not resolve my issue or stop billing. Now I am receiving attempt to collect a debt from RPM also known as receivables performance management LLC. In which that company went to court in Nevada to stop all business pratices.","date_sent_to_company":"2021-08-16T17:45:05.000Z","issue":"Attempts to collect debt not owed","sub_product":"Other debt","zip_code":"20784","tags":null,"has_narrative":true,"complaint_id":"4634384","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Receivables Performance Management, LLC","date_received":"2021-08-16T17:24:36.000Z","state":"MD","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Debt was result of identity theft"},"highlight":{"complaint_what_happened":["I signed up for XXXX high speed <em>internet</em> at the end of XX/XX/XXXX or the beginning of XX/XX/XXXX. I cancel my <em>service</em> and returned the equipment because a support representative was schedule to come to my home and connect my <em>internet</em> because i was unable to connect to the <em>internet</em>. I spoke withh XXXX they did not resolve my issue or stop billing. Now I am receiving attempt to collect a debt from RPM also known as receivables performance <em>management</em> LLC."],"company":["Receivables Performance <em>Management</em>, LLC"]},"sort":[18.754713,"4634384"]},{"_index":"complaint-public-v1","_id":"3720300","_score":18.734896,"_source":{"product":"Debt collection","complaint_what_happened":"The company includes XXXX  and CREDIT MANAGEMENT, I was living in XXXX XXXX XXXX mi with XXXX  services. I called many times to complain about internet not working on area after a few months I canceled my internet due to lack of connectivity the XXXX  representative wouldnt even work with me but was extremely rude and she said theres nothing that I can do its just going to go to collections I said why would I pay for service that I can not use? she said that is not my problem. I mailed back XXXX  and didnt get any notice after that of me owing. Until it was in my credit report. Also if you look at the months from the time I started service and the first collections date is inaccurate how would I go into collections the month after I had service turned on? As for credit management the amount of phone calls and the way they speak to people is wrong you can not shame me into paying for something I do not owe","date_sent_to_company":"2020-06-29T13:30:39.000Z","issue":"Attempts to collect debt not owed","sub_product":"Other debt","zip_code":"48066","tags":null,"has_narrative":true,"complaint_id":"3720300","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"The CMI Group, Inc.","date_received":"2020-06-29T13:10:46.000Z","state":"MI","company_public_response":"Company disputes the facts presented in the complaint","sub_issue":"Debt was paid"},"highlight":{"complaint_what_happened":["The company includes XXXX  and CREDIT <em>MANAGEMENT</em>, I was living in XXXX XXXX XXXX mi with XXXX  <em>services</em>. I called many times to complain about <em>internet</em> not working on area after a few months I canceled my <em>internet</em> due to lack of connectivity the XXXX  representative wouldnt even work with me but was extremely rude and she said theres nothing that I can do its just going to go to collections I said why would I pay for <em>service</em> that I can not use? she said that is not my problem."]},"sort":[18.734896,"3720300"]},{"_index":"complaint-public-v1","_id":"6651418","_score":18.64025,"_source":{"product":"Student loan","complaint_what_happened":"PHEAA has forced Terms and Conditions to be accepted and agreed upon for use of service via their online portal. The CFPB should be made aware of these Terms and Conditions for determining if any of the clauses fall outside of CFPB Regulations. \n\nI specifically do not agree with this clause. PHEAA is trying to maintain no accountability for information that appears to be inaccurate, based on the language of this clause. \n\n\" PHEAA intends for the information, materials, and functions contained on Online Services to be as current and accurate as possible, but can not guarantee and does not warrant the accuracy or reliability of the information, material, or functions available through Online Services. '' Full Terms and Conditions : These ONLINE SERVICES TERMS OF USE ( \" TERMS OF USE '' ) state the terms and conditions that govern your use of the website ( s ), web services, web-based applications, and mobile applications ( \" Online Services '' ) offered by the Pennsylvania Higher Education Assistance Agency , also conducting loan servicing operations as American Education Services and FedLoan Servicing and digital technology services as Avereo ( \" PHEAA '' ). By accessing or using any of the information, materials, or functions available on or through Online Services, you agree to and understand, and are legally bound by, these TERMS OF USE. PHEAA may amend or change the Online Services offered, or these TERMS OF USE, from time to time, at PHEAAs sole discretion, by posting updated terms and conditions within Online Services or by providing written notice to you by email, through a website, or U.S. Mail. You agree to be bound by any modifications, changes, or revisions made by PHEAA to the Online Services or to these TERMS OF USE upon the date of their modification, change, or update by PHEAA. You agree that you are responsible for reviewing these TERMS OF USE regularly, and your continued use of Online Services constitutes your acceptance of any modifications, changes, or revisions to Online Services or these TERMS OF USE. \n\nThese TERMS OF USE are in addition to any other terms and conditions that may apply to accounts you have with PHEAA or to any other services or information provided by PHEAA. Where appropriate, please review those specific terms and conditions. \n\nAs used in these TERMS OF USE, \" you '' or \" your '' refers to you or to any other person you authorize to use Online Services on your behalf. \" PHEAA '' refers to PHEAA or any agent, designee, or contractor of PHEAA. \n\nPHEAA intends for the information, materials, and functions contained on Online Services to be as current and accurate as possible, but can not guarantee and does not warrant the accuracy or reliability of the information, material, or functions available through Online Services. Any calculations, functions, or tools available on Online Services are intended only to provide estimates that may differ from actual amounts that are applicable to you or to your account. Reasons for this variation include, but are not limited to : ( 1 ) loan servicers may use different repayment calculations ; ( 2 ) loan servicers may make other calculation assumptions; or ( 3 ) loan servicers may use different interest rates and processing methods. Actual loan repayment amounts are established by you and your lender. \n\nSubmission of any forms via Online Services does not automatically qualify you for financial aid, loan program benefit, or other requested action. When indicated, you may print and return a complete form to PHEAA or another applicable entity, depending on the type of financial aid involved. PHEAA reserves the right to deny or invalidate requests, forms, or applications submitted on altered forms. Any requests or submitted applications are subject to review and approval by and at the discretion of PHEAA. \n\nAccount Information, Password/Passphrase Protection , & Indemnification Online Services include secure online and mobile tools that enable you to manage your student loan account with us via the internet. If you create an online access account, you are responsible for maintaining the confidentiality of any username and password/passphrase and for any and all activities that occur under your password/passphrase or account. You agree to protect and keep confidential your account information, user IDs, passwords/passphrases, or any other means of accessing your account or any other information or content on Online Services, as applicable. You also agree to immediately notify PHEAA of any unauthorized use of your account or any other breach of security known to you regarding your account or use of Online Services by phone at XXXX, or by email at XXXX. If you disclose any of the foregoing information, you assume all risks and losses associated with such disclosure. If you permit any other person to access your account or your account information, user IDs, passwords/passphrases, or any other means of accessing your account, you are responsible for any resulting transactions or activities. Upon receipt of information or evidence regarding unauthorized access, PHEAA may block or temporarily prevent access to your account until the access problem can be resolved. You agree to indemnify, defend, and hold harmless PHEAA, its directors, officers, employees, and agents from and against all losses, expenses, damages, and costs, including reasonable attorney fees, arising out of or relating to your use of Online Services or use by any other person accessing Online Services using your username and password/passphrase or other means of account access. PHEAA reserves the right to terminate your online access account after an extended period of inactivity. \n\nConsent for Services & Data Retention Your use of certain services will serve as your consent for PHEAA to use and store the information necessary in order to perform the services. \n\nFor example : Choosing to opt-in to allow PHEAA to remember your device identifier for identity management will serve as your consent to provide that service and store your device identifier. \nYour provision of your mobile phone number during the account creation and recovery process will serve as your consent to permit PHEAA to contact you at this number for the purposes of two-factor authentication and account recovery. You thereby permit PHEAA to use reasonable means to contact you, including, but not limited to, text message ( SMS ), MMS, or a phone call. You may revoke this consent by contacting PHEAA at the appropriate number below. Additional terms related to Text Messaging and MMS can be found below. \nLimitations on Use Users shall not transmit any material or information to Online Services that is abusive, threatening, XXXX, indecent, false, libelous, defamatory, obscene, profane, or solicitous, infringes on any copyright or other proprietary rights of any other person or entity, or otherwise could result in civil or criminal liability under the law. Users shall not abuse or harass another person through Online Services. Users are responsible for respecting and adhering to state, federal and international laws at all times with respect to their use of Online Services. Any attempted violation of law may result in criminal or civil litigation against the offender by PHEAA or any proper authority. PHEAA will fully comply with applicable authorities to provide any information necessary for the litigation process. PHEAA reserves the right to suspend, block, and/or revoke access to Online Services for any User who violates these Terms of Use. \n\nSecurity of Transmissions There may be security, transmission, or other risks associated with use of the internet and Online Services and you expressly assume any and all such risks. You are responsible for obtaining all software, hardware, or other equipment necessary to use Online Services, including, without limitation, the use of up-to-date web-browsers and appropriate encryption, antivirus, anti-spyware, and internet security software. Online Services may contain encryption methods that are not supported by all browsers. If you are not using a browser that supports 128-bit encryption, you may be unable to view all of the information and materials contained in Online Services. \n\nIntellectual Property Notices Except where otherwise expressly noted in these TERMS OF USE or within the content of Online Services, the contents of Online Services, including, but not limited to, graphics, icons, text, screens, software, and overall appearance of Online Services, are the sole and exclusive property of PHEAA or exclusively licensed by PHEAA and are protected by United States copyright and trademark laws. The posting of the contents of Online Services is not a waiver of any of PHEAA 's proprietary rights, including, but not limited to, copyrights, trademarks, service marks, patents, and other intellectual property, nor a transfer by implication, estoppel, or otherwise of any such rights or of any license to you or to any third party. \n\nChildren 's Online Privacy Protection Act Consistent with the Children 's Online Privacy Protection Act ( COPPA ), PHEAA will not knowingly collect or retain information submitted by children under the age of 13. If PHEAA learns that PHEAA unknowingly collected personally identifying information from children under 13 years of age, PHEAA will immediately take all reasonable measures to delete the information from PHEAA 's computer systems and all other data systems. \n\nThird-Party Links & Resources Online Services contains links to other internet sites and resources that are not related to or controlled by PHEAA. PHEAA assumes no responsibility or liability for any errors or omissions in the material or information available on or through such other internet sites or resources. The existence of such links is not an endorsement by PHEAA of such internet sites or the resources, contents, or operators thereof. In addition, such other internet sites and resources may provide less security than PHEAA. Your access to and use of such internet sites and resources is at your own risk. \n\nPersonal Data Collection & Privacy For information on how PHEAA collects personal information, and uses and shares such information, see PHEAA 's privacy policy and online privacy practices. \n\nWarranties Disclaimer ONLINE SERVICES, INCLUDING ALL CONTENT, SOFTWARE, AND INFORMATION, MATERIALS, AND FUNCTIONS MADE AVAILABLE ON ONLINE SERVICES, IS PROVIDED \" AS IS '' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. PHEAA MAKES NO REPRESENTATIONS, ENDORSEMENTS, OR WARRANTIES, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO ANY WEBSITE OPERATED BY A THIRD PARTY. YOU ACKNOWLEDGE AND AGREE TO USE ONLINE SERVICES, INCLUDING ALL CONTENT, SOFTWARE, AND INFORMATION, MATERIALS, AND FUNCTIONS PROVIDED BY PHEAA ( INCLUDING THIRD-PARTY INFORMATION, MATERIALS, FUNCTIONS, PRODUCTS, AND CONTENT ) AT YOUR SOLE RISK, AND FURTHER ACKNOWLEDGE AND AGREE THAT PHEAA DOES NOT GUARANTEE AND DOES NOT WARRANT THAT YOUR ACCESS WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE OR THAT THE ONLINE SERVICES, INCLUDING ALL CONTENT, SOFTWARE, AND INFORMATION, MATERIALS, AND FUNCTIONS ACCESSIBLE FROM ONLINE SERVICES, WILL BE FREE OF COMPUTER VIRUSES OR OTHER MALICIOUS, MISCHIEVOUS, OR DESTRUCTIVE PROGRAMMING. PHEAA RESERVES THE RIGHT TO CHANGE, MODIFY, ADD, OR REMOVE PORTIONS OF ONLINE SERVICES AT ANY TIME, FOR ANY REASON AND WITHOUT PRIOR NOTICE TO YOU. \n\nDamages PHEAA shall not be liable for any loss, injury, or damages, whether special, direct, indirect, incidental, or consequential, including but not limited to, loss of revenues, opportunities, profits, or data, whether arising from or related to any action in contract, negligence, tort, or otherwise, which may result from your use of Online Services or the material and information contained herein or in connection with any failure of performance, error, omission, interruption, delay in operation or transmission, computer virus, malicious code, line system failure, loss of data, loss of use, or other defect related to Online Services, even if PHEAA is aware of the possibility of such damages. \n\nChoice of Law Your access to and use of Online Services and these TERMS OF USE shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to the conflict of laws thereof, and the laws of the United States of America. The venue for any proceeding regarding these TERMS OF USE shall be in a court with competent jurisdiction over PHEAA in XXXX XXXX, Pennsylvania. \n\nText Messaging ( SMS ) or MMS Terms By providing your phone number as an account recovery method, you will have the option to receive a text message with a verification code as a second factor when signing into your online account from an unrecognized device. The frequency of text messages you receive will vary depending on the frequency by which you use your online account or require verification codes to assist with username and/or password/passphrase recovery. By agreeing to allow American Education Services ( PHEAA ) to contact you on your mobile number ( s ), you may receive text messages regarding general account information, the frequency of these messages depends on account status. Message and data rates may apply, and carriers are not liable for delayed or undelivered messages. You can unsubscribe at any time by texting STOP. \n\nMiscellaneous Terms To the extent any portion of these TERMS OF USE are determined to be unenforceable by a court of competent jurisdiction, such portion will be modified by the court solely to the extent necessary to cause such portion to be enforceable, and these TERMS OF USE as so modified, shall remain in full force and effect. No waiver by PHEAA of any right or term or provision of these TERMS OF USE will be deemed a waiver of any other right, term or provision of these TERMS OF USE at that time or a waiver of that or any other right, term, or provision of these TERMS OF USE at any other time. \n\nModification PHEAA may modify the TERMS OF USE at any time. In the event that PHEAA makes any material changes the TERMS OF USE, users will be able to view the changes on PHEAA 's website. The most recent policy is available through PHEAA 's websites and any questions about the TERMS OF USE can be directed to XXXX. \n\nContact Us American Education Services XXXX FedLoan Servicing XXXX","date_sent_to_company":"2023-03-05T15:14:24.000Z","issue":"Dealing with your lender or servicer","sub_product":"Private student loan","zip_code":"178XX","tags":null,"has_narrative":true,"complaint_id":"6651418","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AES/PHEAA","date_received":"2023-03-05T15:08:32.000Z","state":"PA","company_public_response":null,"sub_issue":"Trouble with how payments are being handled"},"highlight":{"complaint_what_happened":["Consent for <em>Services</em> <em>&</em> Data Retention Your use of certain <em>services</em> will serve as your consent for PHEAA to use and store the information necessary in order to perform the <em>services</em>. \n\nFor example : Choosing to opt-in to allow PHEAA to remember your device identifier for identity <em>management</em> will serve as your consent to provide that <em>service</em> and store your device identifier."]},"sort":[18.64025,"6651418"]},{"_index":"complaint-public-v1","_id":"23225781","_score":18.622763,"_source":{"product":"Credit card","complaint_what_happened":"XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Via Fax : XXXX XXXX XXXX XXXX Cardmember Dispute Resolution Department RE : FORMAL CHARGEBACK DISPUTE, BREACH OF CONTRACT COMPLAINT, MISREPRESENTATION CLAIM, AND REQUEST FOR REVERSAL OF CHARGE Dispute Claim No. : XXXX XXXX XXXX  Card Ending : XXXX Transaction Date : XX/XX/year> Amount in Dispute : {$6000.00} Merchant : XXXX XXXX Algorithmic TO WHOM IT MAY CONCERN : I respectfully submit this formal dispute regarding the above-referenced transaction processed by XXXX XXXX Algorithmic and charged to my XXXX XXXX XXXX credit card account ending in XXXX. I respectfully request that XXXX XXXX XXXX conduct a complete reinvestigation of this transaction and reverse the disputed charge based upon breach of contract, failure to provide services as represented, material misrepresentations, failure to honor advertised refund guarantees, and violations of applicable federal consumer protection laws.\n\nFACTUAL BACKGROUND On or about XX/XX/year>, I purchased XXXX XXXX Algorithmic 's algorithmic trading software and related automated trading services after representations that the company would provide a professionally managed and supported algorithmic trading solution capable of delivering the functionality, performance, support, transparency, and operational oversight represented during the sales process.\n\nPrior to purchasing the software, I relied upon representations made by the merchant regarding the effectiveness of the algorithmic trading system, software functionality, technical support, account management assistance, monitoring capabilities, risk management procedures, and the availability of customer service and refund protections. These representations were material factors influencing my decision to complete the purchase.\n\nFollowing implementation and use of the software and related services, substantial concerns developed regarding performance, transparency, functionality, support, and the overall operation of the product.\n\nFAILURE OF SOFTWARE FUNCTIONALITY AND SERVICES After purchase, I experienced significant deficiencies involving the operation of the software and related services. Critical functionality did not perform as represented during the sales process.\n\nInformation necessary to independently verify trading activity, monitor performance, evaluate risk controls, and assess system operation was either unavailable, unreliable, incomplete, or inconsistent.\n\nAdditionally, communications with the merchant failed to adequately resolve these issues despite repeated attempts to obtain clarification, technical support, corrective action, and a satisfactory resolution.\n\nThe software and services delivered materially differed from what was represented before purchase.\n\nBREACH OF CONTRACT XXXX XXXX Algorithmic represented that purchasers would receive a professionally supported algorithmic trading solution together with operational support, monitoring capabilities, technical assistance, software functionality, and other material benefits described during the sales process.\n\nAfter notifying the merchant regarding the deficiencies described herein and requesting assistance and relief, the merchant failed and/or refused to adequately cure the deficiencies or provide the benefits and protections represented prior to purchase.\n\nSuch conduct constitutes a material breach of contract and a failure to perform the obligations that induced the transaction.\n\nGOODS AND SERVICES NOT AS DESCRIBED The software and services provided materially differed from what was represented because : Critical software functions failed to perform as represented ; Transparency regarding trading activity and system operations was inadequate ; Performance monitoring capabilities were unreliable or unavailable ; Technical support and operational assistance were insufficient ; Material representations regarding functionality and oversight were not fulfilled ; The overall product delivered did not conform to the advertised services and representations relied upon at the time of purchase.\n\nAccordingly, the transaction qualifies as goods and services not received as described.\n\nMISREPRESENTATION AND DECEPTIVE BUSINESS PRACTICES The facts described above raise substantial concerns that material representations regarding software functionality, algorithmic performance, account management, customer support, transparency, risk controls, operational oversight, and refund protections were inaccurate, misleading, or incomplete.\n\nConsumers are entitled to rely upon representations made during the sales process. Where a merchant markets a sophisticated algorithmic trading solution but fails to provide the represented functionality, support, and contractual protections, such conduct may constitute material misrepresentation and deceptive business practices.\n\nAPPLICABLE CONSUMER PROTECTION AUTHORITIES I respectfully request that XXXX XXXX XXXX review this dispute consistent with applicable federal consumer protection laws, including : Fair Credit Billing Act ( 15 U.S.C. 1666 et seq. ) Providing consumers the right to dispute billing errors and charges involving goods or services not delivered as agreed, materially deficient, or materially misrepresented.\n\nTruth in Lending Act ( 15 U.S.C. 1601 et seq. ) and Regulation Z Providing protections for credit card holders who receive defective, nonconforming, or misrepresented goods and services.\n\nFederal Trade Commission Act ( 15 U.S.C. 45 ) Prohibiting unfair or deceptive acts or practices in commerce, including materially misleading representations concerning products, services, guarantees, and performance claims.\n\nConsumer Financial Protection Bureau ( CFPB ) Consumer Billing Protections Requiring fair investigation of disputed transactions and protection of consumers from improper billing practices.\n\nREQUEST FOR RELIEF Accordingly, I respectfully request that XXXX XXXX XXXX : 1. Reopen and thoroughly investigate Claim No. XXXX ; 2. Review all sales materials, merchant correspondence, software records, support communications, refund requests, account records, screenshots, and supporting evidence ; 3. Determine that the disputed transaction constitutes goods and services not as described, breach of contract, and material misrepresentation ; 4. Reverse the disputed charge of {$6000.00} ; 5. Preserve all rights afforded under the Fair Credit Billing Act, Truth in Lending Act, Regulation Z, applicable card-network dispute procedures, and other federal consumer protection laws ; and 6. Provide written confirmation of the results of the investigation.\n\nDECLARATION I declare under penalty of perjury under the laws of the United States and the State of California that the statements contained herein are true and correct to the best of my knowledge and based upon documentation, communications, records, and information presently available to me.\n\nRespectfully submitted, XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX ENCLOSURES XXXX XXXX Services Dispute Documentation Merchant Communications Refund Requests Purchase Records and Receipts Software Screenshots Account Records Support Correspondence Marketing Materials and Representations Additional Supporting Evidence Relevant to the Dispute Total Amount Requested for Reversal : {$6000.00}.","date_sent_to_company":"2026-06-15T19:22:19.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"93550","tags":null,"has_narrative":true,"complaint_id":"23225781","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"U.S. BANCORP","date_received":"2026-06-15T19:05:51.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["Prior to purchasing the <em>software</em>, I relied upon representations made by the merchant regarding the effectiveness of the algorithmic trading system, <em>software</em> functionality, technical support, account <em>management</em> assistance, monitoring capabilities, risk <em>management</em> procedures, and the availability of customer <em>service</em> and refund protections. These representations were material factors influencing my decision to complete the purchase."]},"sort":[18.622763,"23225781"]},{"_index":"complaint-public-v1","_id":"16097740","_score":18.605404,"_source":{"product":"Debt collection","complaint_what_happened":"Credence Resource Management , LLC began contacting me in XX/XX/XXXX on behalf of XXXX XXXX for charges for internet service from XX/XX/XXXX. I informed them that I have no outstanding debt with XXXX XXXX because I never received any service. As Ive informed XXXX XXXX, they were unable to establish service at my residence. They sent a technician out but he was unable able to establish a connection. I returned the equipment to XXXX XXXX and verified with the representative that I had no service and that I wouldnt be charged. I informed XXXX of this and ask them to review the data usage on the account. The data usage would show that I did not have any internet service.","date_sent_to_company":"2025-09-24T00:44:13.000Z","issue":"Attempts to collect debt not owed","sub_product":"Telecommunications debt","zip_code":"22306","tags":"Servicemember","has_narrative":true,"complaint_id":"16097740","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Kriya Capital, LLC","date_received":"2025-09-23T23:49:28.000Z","state":"VA","company_public_response":null,"sub_issue":"Debt was paid"},"highlight":{"complaint_what_happened":["Credence Resource <em>Management</em> , LLC began contacting me in XX/XX/XXXX on behalf of XXXX XXXX for charges for <em>internet</em> <em>service</em> from XX/XX/XXXX. I informed them that I have no outstanding debt with XXXX XXXX because I never received any <em>service</em>. As Ive informed XXXX XXXX, they were unable to establish <em>service</em> at my residence. They sent a technician out but he was unable able to establish a connection."]},"sort":[18.605404,"16097740"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":3698994,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":0,"key_as_string":"false","doc_count":1912368},{"key":1,"key_as_string":"true","doc_count":1786626}]}},"product":{"doc_count":1786626,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting, credit repair services, or other personal consumer reports","doc_count":807500,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":796516},{"key":"Other personal consumer report","doc_count":8169},{"key":"Credit repair services","doc_count":2814},{"key":"Conventional home mortgage","doc_count":1}]}},{"key":"Credit reporting or other personal consumer 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