{"took":2159,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":1695100,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"2948918","_score":25.42641,"_source":{"product":"Mortgage","complaint_what_happened":"Quicken Loans/Rocket is running a shell game with inspection fees. They simply use data analytics to guesstimate the value of a refinance then up the value beyond the supportable valuation for the loan documents ; then collect the XXXX dollars which they then pocket when the valuation is a few dollars shy. There are hundreds of complaints on the internet, all with the same story. I myself fell for this deception and wanted to pass along a Waring, they do not deal in good faith and use the inspection process as a money maker. the ethics of the mortgage company providing these services for themselves is also highly questionable.","date_sent_to_company":"2018-06-28T12:39:46.000Z","issue":"Applying for a mortgage or refinancing an existing mortgage","sub_product":"Conventional home mortgage","zip_code":"30017","tags":null,"has_narrative":true,"complaint_id":"2948918","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Rocket Mortgage, LLC","date_received":"2018-06-28T12:29:14.000Z","state":"GA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["They simply use <em>data</em> <em>analytics</em> to guesstimate the value of a refinance then up the value beyond the supportable valuation for the loan documents ; then collect the XXXX dollars which they then pocket when the valuation is a few dollars shy. There are hundreds of complaints on the <em>internet</em>, all with the same story."]},"sort":[25.42641,"2948918"]},{"_index":"complaint-public-v1","_id":"14222974","_score":22.836157,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XXXX XXXX recently suffered a major data breach including consumers ' names and SS numbers. Soon after I discovered incorrect information on my credit report. Records show that XXXX XXXX submitted consumer information to multiple lenders without permission. Data broker giant XXXX XXXX XXXX, a XXXXbased American data analytics company XXXX has revealed that attackers stole the personal information of over XXXX individuals in a XXXX breach. As disclosed in data breach notifications sent to affected people starting XX/XX/XXXX, XXXX was informed on XX/XX/XXXX that some of its data had been stolen from XXXX by an unknown threat actor using a compromised company account. Quote : \" On XXXX, we learned that on XXXX, an unauthorized third party acquired certain XXXX data from a third-party platform used for software development. ''","date_sent_to_company":"2025-10-09T13:51:29.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"223XX","tags":null,"has_narrative":true,"complaint_id":"14222974","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Global Lending Services LLC","date_received":"2025-06-22T03:16:51.000Z","state":"VA","company_public_response":null,"sub_issue":"Credit inquiries on your report that you don't recognize"},"highlight":{"complaint_what_happened":["As disclosed in <em>data</em> breach notifications sent to affected people starting XX/XX/XXXX, XXXX was informed on XX/XX/XXXX that some of its <em>data</em> had been stolen from XXXX by an unknown threat actor using a compromised company account. Quote : \" On XXXX, we learned that on XXXX, an unauthorized third party acquired certain XXXX <em>data</em> from a third-party platform used for <em>software</em> development. ''"],"company":["Global Lending <em>Services</em> LLC"]},"sort":[22.836157,"14222974"]},{"_index":"complaint-public-v1","_id":"14222818","_score":22.337833,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"LEXIS NEXIS recently suffered a major data breach including consumers ' names and SS numbers. Soon after I discovered incorrect information on my credit report. Records show that XXXX XXXX submitted consumer information to multiple lenders without permission. Data broker giant LexisNexis Risk Solutions, a Georgia-based American data analytics company XXXX has revealed that attackers stole the personal information of over XXXX individuals in a XXXX breach. As disclosed in data breach notifications sent to affected people starting XX/XX/XXXX, LexisNexis was informed on XX/XX/XXXX that some of its data had been stolen from XXXX by an unknown threat actor using a compromised company account. Quote : \" On XXXX, we learned that on XXXX, an unauthorized third party acquired certain LNRS data from a third-party platform used for software development. ''","date_sent_to_company":"2025-06-22T03:17:18.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"223XX","tags":null,"has_narrative":true,"complaint_id":"14222818","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"LEXISNEXIS","date_received":"2025-06-22T03:10:03.000Z","state":"VA","company_public_response":null,"sub_issue":"Credit inquiries on your report that you don't recognize"},"highlight":{"complaint_what_happened":["As disclosed in <em>data</em> breach notifications sent to affected people starting XX/XX/XXXX, LexisNexis was informed on XX/XX/XXXX that some of its <em>data</em> had been stolen from XXXX by an unknown threat actor using a compromised company account. Quote : \" On XXXX, we learned that on XXXX, an unauthorized third party acquired certain LNRS <em>data</em> from a third-party platform used for <em>software</em> development. ''"]},"sort":[22.337833,"14222818"]},{"_index":"complaint-public-v1","_id":"3393321","_score":22.16949,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I'm unable to get in contact with SageStream via phone call as i'm rerouted to the automatic voicemail system and properly ignored every time. Their voicemail service says that they would give me a call back within 1 business day, but i have already left 4 messages and waited 2 weeks with no reply. Another option is to contact them via \" secure fax '' or by mail, but looking further on their website at ( https : //www.sagestreamllc.com/consumer-report/ ), they want a photo copy of my State ID, which is NOT required by all 3 major credit reporting agencies like XXXX, XXXX, and XXXX, including XXXX. Additionally, if anything on my State Issued ID is different than what they have on file, say a change in address, they REQUIRE further verification information of my name, address, phone number, birthday, AND social security information by sending them a copy of very sensitive personnel information. They want an actual photo copy of my Social Security card, U.S Passport ( picture page ), Alien Registration card, or my Military Identification card ( front and back ). Again, this is NOT required by the major credit reporting agencies like XXXX, XXXX, XXXX, or XXXX. Which leaves me wondering if this is a SCAM. Another way for predatory companies to siphon off even more private information, information that no one has ever asked of me before, other than State and Federal government for official use, NOT private companies. Not to mention, I don't believe it is legal to make copies of or to reproduce government issued ID of any kind ( especially social security cards and passports ) and be given to anyone period. Unless I'm wrong here, no private company should request any of this for \" verification purposes ''. Something smells fishy ... Makes me want to get XXXX ... but wait ... upon further research online, this is what i found : \" Sage Stream '' Credit reporting - Owned by and gets information from \" ID Analytics '' - owned by \" XXXX '' provider of Identity theft products - owned by \" XXXX XXXX '' which also operates \" XXXX '' provider of computer security softwares. \n\nBasically what should be of concern to people, is the very fact that a company that sells it's product use to users by installing such software on their computer for security purposes, has the ability to use their software to read and analyze your habits, your page visits, your completed purchases, etc. \n\nThis information may indeed allow mischief on their part, in order to gain new customers for their XXXX services. In addition all of this information and data can then be and is most likely given to \" ID Analytics '', which ultimately provides this data to a credit reporting agency called Sage Stream, all of the above in which is owned by \" XXXX XXXX ''. \n\nXXXX : XXXX YOU FRAUDS, HOW ARE YOU LEGAL??!!!!","date_sent_to_company":"2019-10-02T18:59:46.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"310XX","tags":"Servicemember","has_narrative":true,"complaint_id":"3393321","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ID Analytics, Inc.","date_received":"2019-10-02T17:53:19.000Z","state":"GA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["In addition all of this information and <em>data</em> can then be and is most likely given to \" ID <em>Analytics</em> '', which ultimately provides this <em>data</em> to a credit reporting agency called Sage Stream, all of the above in which is owned by \" XXXX XXXX ''. \n\nXXXX : XXXX YOU FRAUDS, HOW ARE YOU LEGAL??!!!!"],"product":["Credit reporting, credit repair <em>services</em>, or other personal consumer reports"],"company":["ID <em>Analytics</em>, Inc."]},"sort":[22.16949,"3393321"]},{"_index":"complaint-public-v1","_id":"5730052","_score":21.222828,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"The XXXX credit card and the Chevron credit card is operated by ; https : //www.mysynchrony.com/ synchrony bank who has refused internet access to paying the bill on line regardless of the fact that I have been paying the bill on line since 2014. Furthermore, they are demanding that customers download some software program on their cell phone or tablet that will grant the user access to their account which is XXXX on its face. Since the software developers are using such software on cell phones to track the end users data, travel, and communications of the wireless device. \n\nI have had problems paying my credit card bill for the past six months due to restricted access where synchrony is demanding using the software program on the cell phone which I will not do.\n\nTherefore their software goes NO WHERE ON MY ELECTRONICS and the shall allow me to pay the bill on line. Enough of this restricted XXXX, as this method of restricting access of account holders to check their balances is doing nothing but restricting on time payments. These restrictions are an attempt to invade account holders privacy which was never authorized.","date_sent_to_company":"2022-07-02T23:52:40.000Z","issue":"Problem when making payments","sub_product":"General-purpose credit card or charge card","zip_code":"33144","tags":"Servicemember","has_narrative":true,"complaint_id":"5730052","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SYNCHRONY FINANCIAL","date_received":"2022-07-02T23:42:03.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem during payment process"},"highlight":{"complaint_what_happened":["Since the <em>software</em> developers are using such <em>software</em> on cell phones to track the end users <em>data</em>, travel, and communications of the wireless device. \n\nI have had problems paying my credit card bill for the past six months due to restricted access where synchrony is demanding using the <em>software</em> program on the cell phone which I will not do.\n\nTherefore their <em>software</em> goes NO WHERE ON MY ELECTRONICS and the shall allow me to pay the bill on line."]},"sort":[21.222828,"5730052"]},{"_index":"complaint-public-v1","_id":"1817443","_score":20.599636,"_source":{"product":"Credit reporting","complaint_what_happened":"This is the second time I file a complaint against Lexis Nexis Risk & Information Analytics Group Inc. \nI received an adverse action notice from XXXX regarding a recent credit check. They provide the name of the credit reporting agency, Lexis Nexis Risk & Information Analytics Group Inc., as the agency that can provide me with my free credit report. They state that I have 60 days to obtain the report from the date provided on notice, XXXX XXXX, 2016. \nUpon contacting LexisNexis Risk & Information Analytics Group Inc., I was asked to have my social security number, date of birth, zip code, address number, and phone number ready. I provided my social security number to the automated system and the automated system stated that the social security number provided was not able to be verified. I called the number provided, ( XXXX ) XXXX, a second time and received the same message. \nThe contact information provided for LexisNexis Risk & Information Analytics Group Inc. is the following : LexisNexis Risk & Information Analytics Group Inc. \nXXXX XXXX XXXX XXXX, GA XXXX ( XXXX ) XXXX I have attached my driver 's license with both my maiden name and married name. \nI have included my social security cards, XXXX with my maiden name and the other with my married name. \nI also included a copy of my most recent utility bill with my maiden name and current address. \nI included a copy of my banking statement with my current address. \nFinally, I attached a copy of the adverse action notice received.","date_sent_to_company":"2016-03-06T21:59:51.000Z","issue":"Unable to get credit report/credit score","sub_product":null,"zip_code":"88005","tags":null,"has_narrative":true,"complaint_id":"1817443","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"LEXISNEXIS","date_received":"2016-03-06T21:59:51.000Z","state":"NM","company_public_response":null,"sub_issue":"Problem getting report or credit score"},"highlight":{"complaint_what_happened":["This is the second time I file a complaint against Lexis Nexis Risk <em>&</em> Information <em>Analytics</em> Group Inc. \nI received an adverse action notice from XXXX regarding a recent credit check. They provide the name of the credit reporting agency, Lexis Nexis Risk <em>&</em> Information <em>Analytics</em> Group Inc., as the agency that can provide me with my free credit report. They state that I have 60 days to obtain the report from the date provided on notice, XXXX XXXX, 2016."]},"sort":[20.599636,"1817443"]},{"_index":"complaint-public-v1","_id":"12871274","_score":20.58388,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"The company Google, was illegally investigating me as means of recruitment. I, a proponent of their services at XXXX point in time, had moved away from using their services. \n\nThis dates back to when I had phone service with them in the first half of XXXX. There were constant instability problems, wrong billing amounts, wrong billing cycles. They claim it was for me to audit their customer service reps, a service I provide through my company, which they never reached out to through the proper channels. I eventually cancelled my service with them as this is a ridiculous business practice. This whole fiasco cost me upwards of {$25000.00} in lost business. \n\nNow, here we are. XX/XX/XXXX. I have been getting attacked through their software and hardware systems. My Google XXXX is being accessed remotely to steal private information, intellectual property, and disrupting my everyday business. \nThey are lying about my data usage. Wanting to charge me for services I'm not even currently using. \nAnd just now, they hacked my Internet service, through the XXXX that had their Google XXXX service last year. \n\nThis disruption is not only disrespectful & unethical, it cost me business once again. This time : a {$180000.00} deal I was trying to close. \n\nI was in the middle of using XXXX, the software app from XXXX, and my XXXX XXXX. All of which began having problems with my XXXX XXXX. \n\nThat's when I used my cybersecurity work to figure out who it was. XXXX had physically sent agents to my office to disrupt my work. \n\nI need this addressed ASAP, as the Google Employees based out of their XXXX XXXX, have now cost me well over {$200000.00} USD. This is more than my taxable income in XXXX. \n\nThis is unacceptable. How is it that a company this large, goes after XXXX man companies by hacking their infrastructure. \n\nThey have also been part of an international identity theft ring that uses \" credit and background checks '' to gather customer information which is then sold on the XXXX market as \" security breaches ''. They first requested my driver 's license to complete a purchase on my XXXX XXXX. \n\nSomething that should be seen as an illegal search and XXXX by a private company. A constitutional infringement of my rights.","date_sent_to_company":"2025-04-09T02:02:12.000Z","issue":"Problem with a company's investigation into an existing issue","sub_product":"Other personal consumer report","zip_code":"98007","tags":null,"has_narrative":true,"complaint_id":"12871274","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Google Compare Credit Cards Inc.","date_received":"2025-04-09T01:33:59.000Z","state":"WA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Was not notified of investigation status or results"},"highlight":{"complaint_what_happened":["And just now, they hacked my <em>Internet</em> <em>service</em>, through the XXXX that had their Google XXXX <em>service</em> last year. \n\nThis disruption is not only disrespectful <em>&</em> unethical, it cost me business once again. This time : a {$180000.00} deal I was trying to close. \n\nI was in the middle of using XXXX, the <em>software</em> app from XXXX, and my XXXX XXXX. All of which began having problems with my XXXX XXXX. \n\nThat's when I used my cybersecurity work to figure out who it was."]},"sort":[20.58388,"12871274"]},{"_index":"complaint-public-v1","_id":"3184013","_score":20.474094,"_source":{"product":"Checking or savings account","complaint_what_happened":"XX/XX/2019 - I was trying to access my J.P. Morgan Chase Checking Account information via their online portal. I was unable to access it because my internet browser support had been discontinued and blocked. \n\nThey were requiring to install internet browsers that were incompatible with my computer. \n\nThere had been warnings from the website login page that this could happen and I had already contacted and warned their support group that my system could not use the browsers that they were recommending because of their lack of compatibility with my system or my misgivings about their security. Further I advised them that I had other software that would be effected by an OS/Hardware upgrade. I also recommended that since I am likely not the only user with a legacy system that they should have an alternate site for those customers. \n\nI was trying to use XXXX XXXX browser version XXXX which is the latest version of XXXX I can install on my XXXX XXXX XXXX running XXXX XXXX XXXX ( XXXX ). \n\nWhen I contacted J.P. Morgan Chases support line, they stated that they only support from version XXXX and up. My computer can not support the OS required to run that browser. However my computer is in excellent running condition and has been able to access that data with no difficulties before this. \n\nFor now, I am accessing the data through a virtualized XXXX XXXX with XXXX XXXX ( XXXX ) but this is only a stopgap solution. It is significantly slower than using the base OS of the computer. \n\nI am able to access other finance services online without being required to use this later version of web browser. Further none of the browsers they recommend will operate on my computers Operating System. \n\nI have a significant investment in my computer and its software. This is an unreasonable and unrealistic burden to be placing on customers when banks are constantly pushing customers to access their data online.","date_sent_to_company":"2019-03-19T14:49:04.000Z","issue":"Managing an account","sub_product":"Other banking product or service","zip_code":"10033","tags":null,"has_narrative":true,"complaint_id":"3184013","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2019-03-19T13:52:53.000Z","state":"NY","company_public_response":null,"sub_issue":"Problem accessing account"},"highlight":{"complaint_what_happened":["I have a significant investment in my computer and its <em>software</em>. This is an unreasonable and unrealistic burden to be placing on customers when banks are constantly pushing customers to access their <em>data</em> online."],"company":["JPMORGAN CHASE <em>&</em> CO."],"sub_product":["Other banking product or <em>service</em>"]},"sort":[20.474094,"3184013"]},{"_index":"complaint-public-v1","_id":"4229339","_score":20.120651,"_source":{"product":"Checking or savings account","complaint_what_happened":"I have been unable to access my M & T bank checking account online all week. I have attempted access at least 20 times over multiple days this week. I sent an email to the bank earlier this week and the bank replied the next morning that the online access issues were resolved. That was inaccurate/false. I was still unable to log in as the site hung up at the 'account summary ' page and failed to load. Internet searches suggest to me that this is a widespread problem among many M & T customers, and not an issue specific to my hardware or software. I am able to log in without issue to all other financial sites. To add insult to injury, M & Ts phone lines are overwhelmed. There appears to be a significant issue with M & T 's web and mobile platform which warrants serious regulatory intervention.","date_sent_to_company":"2021-03-19T19:23:50.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"20152","tags":null,"has_narrative":true,"complaint_id":"4229339","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"M&T BANK CORPORATION","date_received":"2021-03-19T19:03:23.000Z","state":"VA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem accessing account"},"highlight":{"complaint_what_happened":["<em>Internet</em> searches suggest to me that this is a widespread problem among many M <em>&</em> T customers, and not an issue specific to my hardware or <em>software</em>. I am able to log in without issue to all other financial sites. To add insult to injury, M <em>&</em> Ts phone lines are overwhelmed. There appears to be a significant issue with M <em>&</em> T 's web and mobile platform which warrants serious regulatory intervention."]},"sort":[20.120651,"4229339"]},{"_index":"complaint-public-v1","_id":"6651418","_score":19.923042,"_source":{"product":"Student loan","complaint_what_happened":"PHEAA has forced Terms and Conditions to be accepted and agreed upon for use of service via their online portal. The CFPB should be made aware of these Terms and Conditions for determining if any of the clauses fall outside of CFPB Regulations. \n\nI specifically do not agree with this clause. PHEAA is trying to maintain no accountability for information that appears to be inaccurate, based on the language of this clause. \n\n\" PHEAA intends for the information, materials, and functions contained on Online Services to be as current and accurate as possible, but can not guarantee and does not warrant the accuracy or reliability of the information, material, or functions available through Online Services. '' Full Terms and Conditions : These ONLINE SERVICES TERMS OF USE ( \" TERMS OF USE '' ) state the terms and conditions that govern your use of the website ( s ), web services, web-based applications, and mobile applications ( \" Online Services '' ) offered by the Pennsylvania Higher Education Assistance Agency , also conducting loan servicing operations as American Education Services and FedLoan Servicing and digital technology services as Avereo ( \" PHEAA '' ). By accessing or using any of the information, materials, or functions available on or through Online Services, you agree to and understand, and are legally bound by, these TERMS OF USE. PHEAA may amend or change the Online Services offered, or these TERMS OF USE, from time to time, at PHEAAs sole discretion, by posting updated terms and conditions within Online Services or by providing written notice to you by email, through a website, or U.S. Mail. You agree to be bound by any modifications, changes, or revisions made by PHEAA to the Online Services or to these TERMS OF USE upon the date of their modification, change, or update by PHEAA. You agree that you are responsible for reviewing these TERMS OF USE regularly, and your continued use of Online Services constitutes your acceptance of any modifications, changes, or revisions to Online Services or these TERMS OF USE. \n\nThese TERMS OF USE are in addition to any other terms and conditions that may apply to accounts you have with PHEAA or to any other services or information provided by PHEAA. Where appropriate, please review those specific terms and conditions. \n\nAs used in these TERMS OF USE, \" you '' or \" your '' refers to you or to any other person you authorize to use Online Services on your behalf. \" PHEAA '' refers to PHEAA or any agent, designee, or contractor of PHEAA. \n\nPHEAA intends for the information, materials, and functions contained on Online Services to be as current and accurate as possible, but can not guarantee and does not warrant the accuracy or reliability of the information, material, or functions available through Online Services. Any calculations, functions, or tools available on Online Services are intended only to provide estimates that may differ from actual amounts that are applicable to you or to your account. Reasons for this variation include, but are not limited to : ( 1 ) loan servicers may use different repayment calculations ; ( 2 ) loan servicers may make other calculation assumptions; or ( 3 ) loan servicers may use different interest rates and processing methods. Actual loan repayment amounts are established by you and your lender. \n\nSubmission of any forms via Online Services does not automatically qualify you for financial aid, loan program benefit, or other requested action. When indicated, you may print and return a complete form to PHEAA or another applicable entity, depending on the type of financial aid involved. PHEAA reserves the right to deny or invalidate requests, forms, or applications submitted on altered forms. Any requests or submitted applications are subject to review and approval by and at the discretion of PHEAA. \n\nAccount Information, Password/Passphrase Protection , & Indemnification Online Services include secure online and mobile tools that enable you to manage your student loan account with us via the internet. If you create an online access account, you are responsible for maintaining the confidentiality of any username and password/passphrase and for any and all activities that occur under your password/passphrase or account. You agree to protect and keep confidential your account information, user IDs, passwords/passphrases, or any other means of accessing your account or any other information or content on Online Services, as applicable. You also agree to immediately notify PHEAA of any unauthorized use of your account or any other breach of security known to you regarding your account or use of Online Services by phone at XXXX, or by email at XXXX. If you disclose any of the foregoing information, you assume all risks and losses associated with such disclosure. If you permit any other person to access your account or your account information, user IDs, passwords/passphrases, or any other means of accessing your account, you are responsible for any resulting transactions or activities. Upon receipt of information or evidence regarding unauthorized access, PHEAA may block or temporarily prevent access to your account until the access problem can be resolved. You agree to indemnify, defend, and hold harmless PHEAA, its directors, officers, employees, and agents from and against all losses, expenses, damages, and costs, including reasonable attorney fees, arising out of or relating to your use of Online Services or use by any other person accessing Online Services using your username and password/passphrase or other means of account access. PHEAA reserves the right to terminate your online access account after an extended period of inactivity. \n\nConsent for Services & Data Retention Your use of certain services will serve as your consent for PHEAA to use and store the information necessary in order to perform the services. \n\nFor example : Choosing to opt-in to allow PHEAA to remember your device identifier for identity management will serve as your consent to provide that service and store your device identifier. \nYour provision of your mobile phone number during the account creation and recovery process will serve as your consent to permit PHEAA to contact you at this number for the purposes of two-factor authentication and account recovery. You thereby permit PHEAA to use reasonable means to contact you, including, but not limited to, text message ( SMS ), MMS, or a phone call. You may revoke this consent by contacting PHEAA at the appropriate number below. Additional terms related to Text Messaging and MMS can be found below. \nLimitations on Use Users shall not transmit any material or information to Online Services that is abusive, threatening, XXXX, indecent, false, libelous, defamatory, obscene, profane, or solicitous, infringes on any copyright or other proprietary rights of any other person or entity, or otherwise could result in civil or criminal liability under the law. Users shall not abuse or harass another person through Online Services. Users are responsible for respecting and adhering to state, federal and international laws at all times with respect to their use of Online Services. Any attempted violation of law may result in criminal or civil litigation against the offender by PHEAA or any proper authority. PHEAA will fully comply with applicable authorities to provide any information necessary for the litigation process. PHEAA reserves the right to suspend, block, and/or revoke access to Online Services for any User who violates these Terms of Use. \n\nSecurity of Transmissions There may be security, transmission, or other risks associated with use of the internet and Online Services and you expressly assume any and all such risks. You are responsible for obtaining all software, hardware, or other equipment necessary to use Online Services, including, without limitation, the use of up-to-date web-browsers and appropriate encryption, antivirus, anti-spyware, and internet security software. Online Services may contain encryption methods that are not supported by all browsers. If you are not using a browser that supports 128-bit encryption, you may be unable to view all of the information and materials contained in Online Services. \n\nIntellectual Property Notices Except where otherwise expressly noted in these TERMS OF USE or within the content of Online Services, the contents of Online Services, including, but not limited to, graphics, icons, text, screens, software, and overall appearance of Online Services, are the sole and exclusive property of PHEAA or exclusively licensed by PHEAA and are protected by United States copyright and trademark laws. The posting of the contents of Online Services is not a waiver of any of PHEAA 's proprietary rights, including, but not limited to, copyrights, trademarks, service marks, patents, and other intellectual property, nor a transfer by implication, estoppel, or otherwise of any such rights or of any license to you or to any third party. \n\nChildren 's Online Privacy Protection Act Consistent with the Children 's Online Privacy Protection Act ( COPPA ), PHEAA will not knowingly collect or retain information submitted by children under the age of 13. If PHEAA learns that PHEAA unknowingly collected personally identifying information from children under 13 years of age, PHEAA will immediately take all reasonable measures to delete the information from PHEAA 's computer systems and all other data systems. \n\nThird-Party Links & Resources Online Services contains links to other internet sites and resources that are not related to or controlled by PHEAA. PHEAA assumes no responsibility or liability for any errors or omissions in the material or information available on or through such other internet sites or resources. The existence of such links is not an endorsement by PHEAA of such internet sites or the resources, contents, or operators thereof. In addition, such other internet sites and resources may provide less security than PHEAA. Your access to and use of such internet sites and resources is at your own risk. \n\nPersonal Data Collection & Privacy For information on how PHEAA collects personal information, and uses and shares such information, see PHEAA 's privacy policy and online privacy practices. \n\nWarranties Disclaimer ONLINE SERVICES, INCLUDING ALL CONTENT, SOFTWARE, AND INFORMATION, MATERIALS, AND FUNCTIONS MADE AVAILABLE ON ONLINE SERVICES, IS PROVIDED \" AS IS '' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. PHEAA MAKES NO REPRESENTATIONS, ENDORSEMENTS, OR WARRANTIES, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO ANY WEBSITE OPERATED BY A THIRD PARTY. YOU ACKNOWLEDGE AND AGREE TO USE ONLINE SERVICES, INCLUDING ALL CONTENT, SOFTWARE, AND INFORMATION, MATERIALS, AND FUNCTIONS PROVIDED BY PHEAA ( INCLUDING THIRD-PARTY INFORMATION, MATERIALS, FUNCTIONS, PRODUCTS, AND CONTENT ) AT YOUR SOLE RISK, AND FURTHER ACKNOWLEDGE AND AGREE THAT PHEAA DOES NOT GUARANTEE AND DOES NOT WARRANT THAT YOUR ACCESS WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE OR THAT THE ONLINE SERVICES, INCLUDING ALL CONTENT, SOFTWARE, AND INFORMATION, MATERIALS, AND FUNCTIONS ACCESSIBLE FROM ONLINE SERVICES, WILL BE FREE OF COMPUTER VIRUSES OR OTHER MALICIOUS, MISCHIEVOUS, OR DESTRUCTIVE PROGRAMMING. PHEAA RESERVES THE RIGHT TO CHANGE, MODIFY, ADD, OR REMOVE PORTIONS OF ONLINE SERVICES AT ANY TIME, FOR ANY REASON AND WITHOUT PRIOR NOTICE TO YOU. \n\nDamages PHEAA shall not be liable for any loss, injury, or damages, whether special, direct, indirect, incidental, or consequential, including but not limited to, loss of revenues, opportunities, profits, or data, whether arising from or related to any action in contract, negligence, tort, or otherwise, which may result from your use of Online Services or the material and information contained herein or in connection with any failure of performance, error, omission, interruption, delay in operation or transmission, computer virus, malicious code, line system failure, loss of data, loss of use, or other defect related to Online Services, even if PHEAA is aware of the possibility of such damages. \n\nChoice of Law Your access to and use of Online Services and these TERMS OF USE shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to the conflict of laws thereof, and the laws of the United States of America. The venue for any proceeding regarding these TERMS OF USE shall be in a court with competent jurisdiction over PHEAA in XXXX XXXX, Pennsylvania. \n\nText Messaging ( SMS ) or MMS Terms By providing your phone number as an account recovery method, you will have the option to receive a text message with a verification code as a second factor when signing into your online account from an unrecognized device. The frequency of text messages you receive will vary depending on the frequency by which you use your online account or require verification codes to assist with username and/or password/passphrase recovery. By agreeing to allow American Education Services ( PHEAA ) to contact you on your mobile number ( s ), you may receive text messages regarding general account information, the frequency of these messages depends on account status. Message and data rates may apply, and carriers are not liable for delayed or undelivered messages. You can unsubscribe at any time by texting STOP. \n\nMiscellaneous Terms To the extent any portion of these TERMS OF USE are determined to be unenforceable by a court of competent jurisdiction, such portion will be modified by the court solely to the extent necessary to cause such portion to be enforceable, and these TERMS OF USE as so modified, shall remain in full force and effect. No waiver by PHEAA of any right or term or provision of these TERMS OF USE will be deemed a waiver of any other right, term or provision of these TERMS OF USE at that time or a waiver of that or any other right, term, or provision of these TERMS OF USE at any other time. \n\nModification PHEAA may modify the TERMS OF USE at any time. In the event that PHEAA makes any material changes the TERMS OF USE, users will be able to view the changes on PHEAA 's website. The most recent policy is available through PHEAA 's websites and any questions about the TERMS OF USE can be directed to XXXX. \n\nContact Us American Education Services XXXX FedLoan Servicing XXXX","date_sent_to_company":"2023-03-05T15:14:24.000Z","issue":"Dealing with your lender or servicer","sub_product":"Private student loan","zip_code":"178XX","tags":null,"has_narrative":true,"complaint_id":"6651418","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AES/PHEAA","date_received":"2023-03-05T15:08:32.000Z","state":"PA","company_public_response":null,"sub_issue":"Trouble with how payments are being handled"},"highlight":{"complaint_what_happened":["You are responsible for obtaining all <em>software</em>, hardware, or other equipment necessary to use Online <em>Services</em>, including, without limitation, the use of up-to-date web-browsers and appropriate encryption, antivirus, anti-spyware, and <em>internet</em> security <em>software</em>. Online <em>Services</em> may contain encryption methods that are not supported by all browsers."]},"sort":[19.923042,"6651418"]},{"_index":"complaint-public-v1","_id":"3591222","_score":19.796352,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"They are saying my score is XXXX. My XXXX XXXX and XXXX  are more than 200 pts more than that my XXXX  score is way higher than that. They are saying I have had to many address changes I have lived 3 places the last 20 years of my life. Last time I changed address was 2014 when I moved 5 miles  away to a new house same city. Been at my current address for 6 years. They are owned by ID Analytics '' - owned by \" XXXX '' provider of Identity theft products - owned by \" XXXX XXXX '' which also operates \" XXXX '' provider of computer security softwares. I used to be a member of XXXX and their information they had about me was inaccurate and ridiculous. They obviously provided that information to ID Analytics which supplied it to SageStream and that's what they are using to compiled their version of my \" Credit Score. '' I stopped paying XXXX and had many issues with them feel as though this is some kind of illegal retaliatory measures on their part.","date_sent_to_company":"2020-04-02T06:56:39.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"32583","tags":null,"has_narrative":true,"complaint_id":"3591222","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ID Analytics, Inc.","date_received":"2020-04-02T06:35:44.000Z","state":"FL","company_public_response":null,"sub_issue":"Personal information incorrect"},"highlight":{"complaint_what_happened":["They are owned by ID <em>Analytics</em> '' - owned by \" XXXX '' provider of Identity theft products - owned by \" XXXX XXXX '' which also operates \" XXXX '' provider of computer security <em>softwares</em>. I used to be a member of XXXX and their information they had about me was inaccurate and ridiculous."],"product":["Credit reporting, credit repair <em>services</em>, or other personal consumer reports"],"company":["ID <em>Analytics</em>, Inc."]},"sort":[19.796352,"3591222"]},{"_index":"complaint-public-v1","_id":"3790136","_score":19.668388,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"On XX/XX/2020 I purchased the software from XXXX for protection of my computer. When it was loaded into my computer I could not use Internet because that software started to block access by firewall. I had to remove the software in order to get access to the Internet. When I saw the charge on XX/XX/2020 I called Discover Card and disputed the charge. I did so after calling XXXX who told me that they know about this problem and I was supposed to contact their technical support in attempt to resolve the issue. First of all, I did not about their technical support because their e-mail did not notify me about existence of such support, and then they told me that my request was supposed to be within 30 days. My call ion XX/XX/2020 was exactly on the XXXX day. Since XXXX refused to give me a credit I called Discover card and disputed the charge. Discover card gave me a credit but then I received my new statement that charge of {$39.00} was again posted to our account on the same day of XX/XX/2020. When I called Discover card XX/XX/2020 I was told by Mr. XXXX from Ohio office that I was supposed to have a written confirmation from XXXX that their software prevented me from accessing Internet and that my call on XX/XX/2020 was on 31 first day which is not true because by legal standards counting starts on the following day and XXXX had 30 days span. Mr. XXXX refused to give us a credit for that merchandise which does not exist on my computer because it was faulty.","date_sent_to_company":"2020-08-19T17:18:51.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"19904","tags":"Older American","has_narrative":true,"complaint_id":"3790136","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"DISCOVER BANK","date_received":"2020-08-11T20:16:53.000Z","state":"DE","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["On XX/XX/2020 I purchased the <em>software</em> from XXXX for protection of my computer. When it was loaded into my computer I could not use <em>Internet</em> because that <em>software</em> started to block access by firewall. I had to remove the <em>software</em> in order to get access to the <em>Internet</em>. When I saw the charge on XX/XX/2020 I called Discover Card and disputed the charge."]},"sort":[19.668388,"3790136"]},{"_index":"complaint-public-v1","_id":"1508501","_score":19.258472,"_source":{"product":"Credit reporting","complaint_what_happened":"I was in contract with XXXX in XX/XX/XXXX. Their report is the most accurate. Currently, XX/XX/XXXX when purchasing Experian {$39.00} credit report I discovered the following : 1 ) Experian 's reporting misinformation of XXXX current late payments. I do not have any late payments. 2 ) In addition has duplicate creditors reporting the same debts. 3 ). And restarting the date of debt as of XX/XX/XXXX, that was previously deleted or resolved and due to fall off the report in XX/XX/XXXX. XXXX XXXX XXXX is an example. \nSecondly to print an Experian credit report the consumer has to download Adobe software. A XXXX that links to the consumers computer. The Adobe software is an internet download, which we all know is risky. In addition, Adobe is upselling product with a very confusing format. The process predigests consumers who do not wish to install an internet product and who do not have the most updated computers that are compatible with this function. I own a XX/XX/XXXX XXXX and still was unable to print the report ( even with the download ). After several calls to customer service it 's unresolved. Please contact me for the member id number as I want to submit a copy of the report for your review.","date_sent_to_company":"2015-08-11T12:24:19.000Z","issue":"Incorrect information on credit report","sub_product":null,"zip_code":"920XX","tags":null,"has_narrative":true,"complaint_id":"1508501","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2015-08-07T18:15:44.000Z","state":"CA","company_public_response":"Company chooses not to provide a public response","sub_issue":"Reinserted previously deleted info"},"highlight":{"complaint_what_happened":["Secondly to print an Experian credit report the consumer has to download Adobe <em>software</em>. A XXXX that links to the consumers computer. The Adobe <em>software</em> is an <em>internet</em> download, which we all know is risky. In addition, Adobe is upselling product with a very confusing format. The process predigests consumers who do not wish to install an <em>internet</em> product and who do not have the most updated computers that are compatible with this function."]},"sort":[19.258472,"1508501"]},{"_index":"complaint-public-v1","_id":"9397781","_score":19.208027,"_source":{"product":"Checking or savings account","complaint_what_happened":"talked to different people and received different answers. First ( XXXX opened an issue to be investigated ) thought it was a mistake and second ( Supervisor ) said it was valid and must be agreed to to continue use of BillGo ( BillPay ) service CapitalOne is migrating to new Bill Pay service ( BillGo ) and requiring agreement to a new Terms and conditions. This T & C and some questionable sentenaces. Highlights below followed by Complete T & C as go XXXX ==T & C Snipets ( Highlights surrounded by **** >The Service is currently being provided as ****a \" pilot '' or experimental version intended only for testing purposes ****. The pilot is being done to provide us with feedback on the quality and usability of the Service.< ... > Be aware that the pilot might have errors or inaccuracies that could cause failures, corruption or loss of data and/or information from your Mobile Device or other devices and from connected peripherals. You should back-up all data and information on your Mobile Device prior to using our pilot Service. **** We may, but are not obligated to provide any maintenance, technical or other support for the pilot.V > and mini NDA sentence >Use of all pilot software and related information **** is considered confidential information until released to the public by us. **** < ===== The full T & C Terms and Conditions for the BillGo/BillPay service in attached TXT file","date_sent_to_company":"2024-07-01T22:54:44.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"XXXXX","tags":"Older American","has_narrative":true,"complaint_id":"9397781","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2024-07-01T22:21:14.000Z","state":"NY","company_public_response":null,"sub_issue":"Problem making or receiving payments"},"highlight":{"complaint_what_happened":["You should back-up all <em>data</em> and information on your Mobile Device prior to using our pilot <em>Service</em>. **** We may, but are not obligated to provide any maintenance, technical or other support for the pilot.V > and mini NDA sentence >Use of all pilot <em>software</em> and related information **** is considered confidential information until released to the public by us. **** < ===== The full T <em>&</em> C Terms and Conditions for the BillGo/BillPay <em>service</em> in attached TXT file"]},"sort":[19.208027,"9397781"]},{"_index":"complaint-public-v1","_id":"3846697","_score":19.167719,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"This complaint is directly related to my previous complaint # XXXX which you closed due to a fraudulent response from Discover Card and signed by XXXX XXXX XXXX complaint was related to the charge on my card for purchase of XXXX XXXX XXXX XXXX software. The \" response '' provided Discover fraudulently indicated that \" they did not recognize the charge '' which had nothing to do with the truth. As a matter of fact, I did purchase that software but the XXXX software billed a firewall ion my computer that did not allow me to use Internet, I was unable to send e-mails which started to accumulate in my \" outbox '' without gong out. I had no other way but to remove that software from my computer and declined to honor the charge. The second fraudulent claim made by Mr. XXXX XXXX in that \" company 's response '' was a claim that \" On XX/XX/2020, we received documentation from the merchant that included a copy of the transaction details, terms, and explanation from the merchant that included a copy of the transaction details. '' Proof of my purchase I have myself, but I do not have any \" terms '' of that purchase myself. As a matter of fact, when I disputed the practical validity of purchase ( and not the recognition of the transaction itself ) XXXX talked to me and told me that I \" was supposed to call their technical support department when I had problems with that software installing a firewall that did not allow me to use Internet. I have never received any \" terms '' let alone any telephone number for technical support. When I disputed the charge and later saw that charge reinstalled on the same date it was removed ( another fraudulent claim of Mr. XXXX XXXX XXXX I called Discover and talked to a man by name XXXX who told me that I was supposed to record those facts ( i.e., firewall that did not allow me to use Internet or accumulation of my outside mail in my \" outside '' box, facts not disputed by XXXX when I talked to them after seeing the charge. And finally failure Mr. XXXX XXXX to inform of his actual days and time of being in the office. When I called Mr. XXXX XXXX on XX/XX/2020 I wanted to tell him that after I removed XXXX software from my computer it appears that it loaded on my computer again without my permission. Moreover, when I attempted to remove it I could not do it. After I pressed the button \" remove '' I got a message that the process will take place over a time and that \" process '' has never been able to be completed but practically was suspended in time. Only on XX/XX/2020 I was able to remove that software from my computer although before final step I got a warning that I \" have current subscription to their services '' which I did not care but pressed the button to remove that software. Moreover, it appears that my computer had initially security software provided by XXXX. On the same statement on which charge for XXXX appeared there was a charge for {$29.00} for XXXX which I also disputed and which was removed. that charge was actually a valid one. I, therefore, on my payment date of XX/XX/2020 will pay that charge along with the interest charged by Discover for not paying the XXXX charge. After that I will never use that card again unless the dispute is resolved in a fair manner by Discover.","date_sent_to_company":"2020-09-12T19:04:22.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"19904","tags":"Older American","has_narrative":true,"complaint_id":"3846697","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"DISCOVER BANK","date_received":"2020-09-12T18:34:01.000Z","state":"DE","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["Only on XX/XX/2020 I was able to remove that <em>software</em> from my computer although before final step I got a warning that I \" have current subscription to their <em>services</em> '' which I did not care but pressed the button to remove that <em>software</em>. Moreover, it appears that my computer had initially security <em>software</em> provided by XXXX."]},"sort":[19.167719,"3846697"]},{"_index":"complaint-public-v1","_id":"14996664","_score":19.164915,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Violation of our consumer rights under FCRA Section 623 ( a ) ( 3 ) [ 15U.S.C. & 1681s-27 ( a ) ( 3 ) Duty to provide Notice of Dispute Lending Disparities Fair Lending Analytics The NCUA identified `` Compliance Management System weaknesses They have violated consumer protection laws that require transparency and proper notification regarding changes to services.\n\na ) Failure to provide Required Disclosures B ) Fraudulent Adverse Actions-Fraudulent Credit Reporting C ) Unfair & Deceptive Practices Act","date_sent_to_company":"2025-07-31T18:16:50.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"973XX","tags":null,"has_narrative":true,"complaint_id":"14996664","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-07-31T18:06:31.000Z","state":"OR","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":[". <em>&</em> 1681s-27 ( a ) ( 3 ) Duty to provide Notice of Dispute Lending Disparities Fair Lending <em>Analytics</em> The NCUA identified `` Compliance Management System weaknesses They have violated consumer protection laws that require transparency and proper notification regarding changes to <em>services</em>.\n\na ) Failure to provide Required Disclosures B ) Fraudulent Adverse Actions-Fraudulent Credit Reporting C ) Unfair <em>&</em> Deceptive Practices Act"]},"sort":[19.164915,"14996664"]},{"_index":"complaint-public-v1","_id":"14981119","_score":19.164915,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Violation of our consumer rights under FCRA Section 623 ( a ) ( 3 ) [ 15U.S.C. & 1681s-27 ( a ) ( 3 ) Duty to provide Notice of Dispute Lending Disparities Fair Lending Analytics The NCUA identified `` Compliance Management System weaknesses They have violated consumer protection laws that require transparency and proper notification regarding changes to services.\n\na ) Failure to provide Required Disclosures B ) Fraudulent Adverse Actions-Fraudulent Credit Reporting C ) Unfair & Deceptive Practices Act","date_sent_to_company":"2025-07-30T14:25:24.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"973XX","tags":null,"has_narrative":true,"complaint_id":"14981119","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-07-30T13:47:39.000Z","state":"OR","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":[". <em>&</em> 1681s-27 ( a ) ( 3 ) Duty to provide Notice of Dispute Lending Disparities Fair Lending <em>Analytics</em> The NCUA identified `` Compliance Management System weaknesses They have violated consumer protection laws that require transparency and proper notification regarding changes to <em>services</em>.\n\na ) Failure to provide Required Disclosures B ) Fraudulent Adverse Actions-Fraudulent Credit Reporting C ) Unfair <em>&</em> Deceptive Practices Act"]},"sort":[19.164915,"14981119"]},{"_index":"complaint-public-v1","_id":"14997892","_score":19.081966,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Violation of our consumer rights under FCRA Section 623 ( a ) ( 3 ) [ 15U.S.C. & 1681s-27 ( a ) ( 3 ) Duty to provide Notice of Dispute Lending Disparities Fair Lending Analytics The NCUA identified `` Compliance Management System weaknesses They have violated consumer protection laws that require transparency and proper notification regarding changes to services. \na ) Failure to provide Required Disclosures B ) Fraudulent Adverse Actions-Fraudulent Credit Reporting C ) Unfair & Deceptive Practices Act","date_sent_to_company":"2025-07-31T18:25:43.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"973XX","tags":null,"has_narrative":true,"complaint_id":"14997892","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-07-31T18:25:12.000Z","state":"OR","company_public_response":null,"sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":[". <em>&</em> 1681s-27 ( a ) ( 3 ) Duty to provide Notice of Dispute Lending Disparities Fair Lending <em>Analytics</em> The NCUA identified `` Compliance Management System weaknesses They have violated consumer protection laws that require transparency and proper notification regarding changes to <em>services</em>. \na ) Failure to provide Required Disclosures B ) Fraudulent Adverse Actions-Fraudulent Credit Reporting C ) Unfair <em>&</em> Deceptive Practices Act"]},"sort":[19.081966,"14997892"]},{"_index":"complaint-public-v1","_id":"14997414","_score":19.081966,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Violation of our consumer rights under FCRA Section 623 ( a ) ( 3 ) [ 15U.S.C. & 1681s-27 ( a ) ( 3 ) Duty to provide Notice of Dispute Lending Disparities Fair Lending Analytics The NCUA identified `` Compliance Management System weaknesses They have violated consumer protection laws that require transparency and proper notification regarding changes to services. \na ) Failure to provide Required Disclosures B ) Fraudulent Adverse Actions-Fraudulent Credit Reporting C ) Unfair & Deceptive Practices Act","date_sent_to_company":"2025-07-31T18:47:01.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"973XX","tags":null,"has_narrative":true,"complaint_id":"14997414","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-07-31T18:46:32.000Z","state":"OR","company_public_response":null,"sub_issue":"Personal information incorrect"},"highlight":{"complaint_what_happened":[". <em>&</em> 1681s-27 ( a ) ( 3 ) Duty to provide Notice of Dispute Lending Disparities Fair Lending <em>Analytics</em> The NCUA identified `` Compliance Management System weaknesses They have violated consumer protection laws that require transparency and proper notification regarding changes to <em>services</em>. \na ) Failure to provide Required Disclosures B ) Fraudulent Adverse Actions-Fraudulent Credit Reporting C ) Unfair <em>&</em> Deceptive Practices Act"]},"sort":[19.081966,"14997414"]},{"_index":"complaint-public-v1","_id":"14997413","_score":19.081966,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Violation of our consumer rights under FCRA Section 623 ( a ) ( 3 ) [ 15U.S.C. & 1681s-27 ( a ) ( 3 ) Duty to provide Notice of Dispute Lending Disparities Fair Lending Analytics The NCUA identified `` Compliance Management System weaknesses They have violated consumer protection laws that require transparency and proper notification regarding changes to services. \na ) Failure to provide Required Disclosures B ) Fraudulent Adverse Actions-Fraudulent Credit Reporting C ) Unfair & Deceptive Practices Act","date_sent_to_company":"2025-07-31T18:47:01.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"973XX","tags":null,"has_narrative":true,"complaint_id":"14997413","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-07-31T18:46:32.000Z","state":"OR","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Personal information incorrect"},"highlight":{"complaint_what_happened":[". <em>&</em> 1681s-27 ( a ) ( 3 ) Duty to provide Notice of Dispute Lending Disparities Fair Lending <em>Analytics</em> The NCUA identified `` Compliance Management System weaknesses They have violated consumer protection laws that require transparency and proper notification regarding changes to <em>services</em>. \na ) Failure to provide Required Disclosures B ) Fraudulent Adverse Actions-Fraudulent Credit Reporting C ) Unfair <em>&</em> Deceptive Practices Act"]},"sort":[19.081966,"14997413"]},{"_index":"complaint-public-v1","_id":"14997073","_score":19.081966,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Violation of our consumer rights under FCRA Section 623 ( a ) ( 3 ) [ 15U.S.C. & 1681s-27 ( a ) ( 3 ) Duty to provide Notice of Dispute Lending Disparities Fair Lending Analytics The NCUA identified `` Compliance Management System weaknesses They have violated consumer protection laws that require transparency and proper notification regarding changes to services.\n\na ) Failure to provide Required Disclosures B ) Fraudulent Adverse Actions-Fraudulent Credit Reporting C ) Unfair & Deceptive Practices Act","date_sent_to_company":"2025-07-31T18:16:54.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"973XX","tags":null,"has_narrative":true,"complaint_id":"14997073","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-07-31T18:16:23.000Z","state":"OR","company_public_response":null,"sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":[". <em>&</em> 1681s-27 ( a ) ( 3 ) Duty to provide Notice of Dispute Lending Disparities Fair Lending <em>Analytics</em> The NCUA identified `` Compliance Management System weaknesses They have violated consumer protection laws that require transparency and proper notification regarding changes to <em>services</em>.\n\na ) Failure to provide Required Disclosures B ) Fraudulent Adverse Actions-Fraudulent Credit Reporting C ) Unfair <em>&</em> Deceptive Practices Act"]},"sort":[19.081966,"14997073"]},{"_index":"complaint-public-v1","_id":"14997072","_score":19.081966,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Violation of our consumer rights under FCRA Section 623 ( a ) ( 3 ) [ 15U.S.C. & 1681s-27 ( a ) ( 3 ) Duty to provide Notice of Dispute Lending Disparities Fair Lending Analytics The NCUA identified `` Compliance Management System weaknesses They have violated consumer protection laws that require transparency and proper notification regarding changes to services.\n\na ) Failure to provide Required Disclosures B ) Fraudulent Adverse Actions-Fraudulent Credit Reporting C ) Unfair & Deceptive Practices Act","date_sent_to_company":"2025-07-31T18:16:59.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"973XX","tags":null,"has_narrative":true,"complaint_id":"14997072","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-07-31T18:16:23.000Z","state":"OR","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":[". <em>&</em> 1681s-27 ( a ) ( 3 ) Duty to provide Notice of Dispute Lending Disparities Fair Lending <em>Analytics</em> The NCUA identified `` Compliance Management System weaknesses They have violated consumer protection laws that require transparency and proper notification regarding changes to <em>services</em>.\n\na ) Failure to provide Required Disclosures B ) Fraudulent Adverse Actions-Fraudulent Credit Reporting C ) Unfair <em>&</em> Deceptive Practices Act"]},"sort":[19.081966,"14997072"]},{"_index":"complaint-public-v1","_id":"14980145","_score":19.081966,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Violation of our consumer rights under FCRA Section 623 ( a ) ( 3 ) [ 15U.S.C. & 1681s-27 ( a ) ( 3 ) Duty to provide Notice of Dispute Lending Disparities Fair Lending Analytics The NCUA identified `` Compliance Management System weaknesses They have violated consumer 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