{"took":1660,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":1565669,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"10163173","_score":27.586082,"_source":{"product":"Debt collection","complaint_what_happened":"I was in a XXXX XXXX XXXX in XXXX of XXXX. VA was responsible for paying all of my medical bills, including ambulance services, because I am an XXXX veteran, who receives medical care in the community, instead of VA facilities. VA did not pay my medical bills, and now I have been harassed by what I presume to be debt collectors and attorneys. \n\nHowever, I believe that some of those callers are scammers.","date_sent_to_company":"2024-09-18T02:37:15.000Z","issue":"Attempts to collect debt not owed","sub_product":"Medical debt","zip_code":"98119","tags":"Servicemember","has_narrative":true,"complaint_id":"10163173","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Harris & Harris, Ltd.","date_received":"2024-09-18T02:14:19.000Z","state":"WA","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["VA was responsible for paying all of my <em>medical</em> bills, including ambulance <em>services</em>, because I am an XXXX veteran, who receives <em>medical</em> <em>care</em> in the community, instead of VA <em>facilities</em>. VA did not pay my <em>medical</em> bills, and now I have been harassed by what I presume to be debt collectors and attorneys. \n\nHowever, I believe that some of those callers are scammers."],"company":["Harris <em>&</em> Harris, Ltd."],"sub_product":["<em>Medical</em> debt"]},"sort":[27.586082,"10163173"]},{"_index":"complaint-public-v1","_id":"2024170","_score":27.35977,"_source":{"product":"Debt collection","complaint_what_happened":"The XXXX XXXX Hospital sent me to collections for {$750.00} for medical services that was not provided to me on XXXX XXXX, 2011. I was never seen in that hospital. Also, XXXX XXXX XXXX XXXX is sending me a bill for {$50.00} for services for XXXX XXXX. I never received any care or services in these mentioned facilities. I want them to correct this matter.","date_sent_to_company":"2016-07-22T01:24:02.000Z","issue":"Cont'd attempts collect debt not owed","sub_product":"Medical","zip_code":"33055","tags":null,"has_narrative":true,"complaint_id":"2024170","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TENET HEALTHCARE CORPORATION","date_received":"2016-07-22T01:24:02.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Debt is not mine"},"highlight":{"complaint_what_happened":["The XXXX XXXX Hospital sent me to collections for {$750.00} for <em>medical</em> <em>services</em> that was not provided to me on XXXX XXXX, 2011. I was never seen in that hospital. Also, XXXX XXXX XXXX XXXX is sending me a bill for {$50.00} for <em>services</em> for XXXX XXXX. I never received any <em>care</em> or <em>services</em> in these mentioned <em>facilities</em>. I want them to correct this matter."],"sub_product":["<em>Medical</em>"]},"sort":[27.35977,"2024170"]},{"_index":"complaint-public-v1","_id":"9758071","_score":27.08855,"_source":{"product":"Debt collection","complaint_what_happened":"I have never done business with this company. I also Did not receive notification that a debt was owed for emergency medical care received. Debt was reported on credit report with date opened XX/XX/XXXX. Medical care was received in mid XXXX. The No Surprise Act passed by Congress XXXX  states that medical debts with in a year time can not be placed on credit reports. The No Surprises Act also protects people covered under group and individual health plans from receiving surprise medical bills when they receive most emergency services, non-emergency services from out-of-network providers at in-network facilities, and services from out-of-network air ambulance service providers. It also establishes an independent dispute resolution process for payment disputes between plans and providers, and provides new dispute resolution opportunities for uninsured and self-pay individuals when they receive a medical bill that is substantially greater than the good faith estimate they get from the provider.","date_sent_to_company":"2024-08-09T06:38:14.000Z","issue":"Written notification about debt","sub_product":"Medical debt","zip_code":"367XX","tags":"Servicemember","has_narrative":true,"complaint_id":"9758071","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"The CMI Group, Inc.","date_received":"2024-08-09T06:02:42.000Z","state":"AL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Didn't receive notice of right to dispute"},"highlight":{"complaint_what_happened":["The No Surprises Act also protects people covered under group and individual health plans from receiving surprise <em>medical</em> bills when they receive most emergency <em>services</em>, non-emergency <em>services</em> from out-of-network providers at in-network <em>facilities</em>, and <em>services</em> from out-of-network air ambulance <em>service</em> providers."],"sub_product":["<em>Medical</em> debt"]},"sort":[27.08855,"9758071"]},{"_index":"complaint-public-v1","_id":"4079393","_score":26.023075,"_source":{"product":"Debt collection","complaint_what_happened":"In 2019, and while insured by XXXX XXXX in XXXX California, I visited Maryland ( where I have now moved ) for several months and received medical attention from a XXXX XXXX XXXX injury here. \n\nBefore receiving the medical attention, I contacted a XXXX representative in California who advised me that any medical services that I received in the XXXX / Maryland / Virginia area would be covered by my XXXX plan in California, provided that I received the attention at XXXX XXXX. \n\nI was further told that medical services received from non-XXXX facilities may be covered as well but in more limited circumstances, so I made sure to only receive care in XXXX owned and operated facilities. \n\nWhen I later permanently moved to Maryland, I officially switched my coverage to XXXX XXXX. At no point was I without coverage, either by XXXX of XXXX California or XXXX XXXX. \n\nAfter several months of services from XXXX XXXX, I was informed that I owed out-of-pocket costs from the services previously rendered in the XXXX XXXX facilities while I was a member of XXXX XXXX California. \n\nI disputed the charges with XXXX 's internal dispute resolution services, and during the last call I had with them I was told that since their records confirmed that I was completely covered by a XXXX plan ( whether XXXX California or XXXX ) at all times, I would not be responsible for any out-of-pocket charges and they would be resolved internally. \n\nI believed that the matter was resolved until I received a letter yesterday from USCB America, informing me that they are attempting to recover a debt of {$2800.00} owed by me to XXXX XXXX XXXX. I ran my free credit report and this has in fact been reported and my credit score has been significantly lowered as a result.","date_sent_to_company":"2021-01-20T00:53:05.000Z","issue":"Attempts to collect debt not owed","sub_product":"Medical debt","zip_code":"212XX","tags":null,"has_narrative":true,"complaint_id":"4079393","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"USCB, Inc.","date_received":"2021-01-19T23:36:21.000Z","state":"MD","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["I was further told that <em>medical</em> <em>services</em> received from non-XXXX <em>facilities</em> may be covered as well but in more limited circumstances, so I made sure to only receive <em>care</em> in XXXX owned and operated <em>facilities</em>. \n\nWhen I later permanently moved to Maryland, I officially switched my coverage to XXXX XXXX. At no point was I without coverage, either by XXXX of XXXX California or XXXX XXXX."],"sub_product":["<em>Medical</em> debt"]},"sort":[26.023075,"4079393"]},{"_index":"complaint-public-v1","_id":"4213400","_score":25.986855,"_source":{"product":"Debt collection","complaint_what_happened":"XX/XX/XXXX debt appeared on credit report. I do not owe this medical bill. All my medical care is through XXXX in XXXX California, all medical benefits are fully covered no need to go to other medical facilities. Personal information breached in XX/XX/XXXX through XXXX website, this is fraud or identity theft","date_sent_to_company":"2021-03-24T00:59:44.000Z","issue":"Attempts to collect debt not owed","sub_product":"Medical debt","zip_code":"90047","tags":"Older American, Servicemember","has_narrative":true,"complaint_id":"4213400","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WAKEFIELD & ASSOCIATES, INC.","date_received":"2021-03-15T03:28:38.000Z","state":"CA","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["I do not owe this <em>medical</em> bill. All my <em>medical</em> <em>care</em> is through XXXX in XXXX California, all <em>medical</em> benefits are fully covered no need to go to other <em>medical</em> <em>facilities</em>. Personal information breached in XX/XX/XXXX through XXXX website, this is fraud or identity theft"],"company":["WAKEFIELD <em>&</em> ASSOCIATES, INC."],"sub_product":["<em>Medical</em> debt"]},"sort":[25.986855,"4213400"]},{"_index":"complaint-public-v1","_id":"6979559","_score":25.194878,"_source":{"product":"Debt collection","complaint_what_happened":"I have received a document from the Law Offices of Nair & Levin P.C. of XXXX XXXX XXXX in XXXX Connecticut XXXX phone number XXXX The letter sent to me states that they are attempting to collect a debt that I owe XXXX XXXX XXXX for {$2900.00} XXXX pay my medical bills to the facilities directly via a personal check regularly. I do not have any desire to work with this debt collector and do not need to. I am writing the CFPB to help mediate this issue and asking that Nair & Levin P.C. from here on Cease & Desist in contacting me, by phone, mail or email and in all matters regarding collection of this alleged debt. They are not my original creditor, and I have no desire to work with them in any capacity. As previously stated I take care of my medical bills with my original creditors, and will continue to do so. If my credit report is damaged from any reporting by this firm I will contact my state representatives for FCRA respresentation and violations.","date_sent_to_company":"2023-06-15T22:08:22.000Z","issue":"Written notification about debt","sub_product":"Medical debt","zip_code":"06492","tags":null,"has_narrative":true,"complaint_id":"6979559","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Nair & Levin, P.C.","date_received":"2023-05-15T20:15:56.000Z","state":"CT","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Didn't receive enough information to verify debt"},"highlight":{"complaint_what_happened":["I am writing the CFPB to help mediate this issue and asking that Nair <em>&</em> Levin P.C. from here on Cease <em>&</em> Desist in contacting me, by phone, mail or email and in all matters regarding collection of this alleged debt. They are not my original creditor, and I have no desire to work with them in any capacity. As previously stated I take <em>care</em> of my <em>medical</em> bills with my original creditors, and will continue to do so."],"company":["Nair <em>&</em> Levin, P.C."],"sub_product":["<em>Medical</em> debt"]},"sort":[25.194878,"6979559"]},{"_index":"complaint-public-v1","_id":"18368341","_score":24.222456,"_source":{"product":"Debt collection","complaint_what_happened":"I recently ( Beginning of the year ) attempted to have an incorrect debt to be removed from my credit. I initially misread my credit report and disputed a gym debt with this company when in fact it is a medical debt. \n\nThe debt in question, a medical debt, has been incorrectly sent to me for payment. I am a XXXX XXXX XXXX XXXX XXXX  Veteran and went to the emergency room for illness. The medical facilities in question were supposed to utilize my XXXX XXXX to pay for this, but instead billed me directly. I even explained my healthcare situation and the medical providers ensured me they would get it taken care of and run it through my XXXX XXXX XXXX XXXX XXXX XXXX ). Upon contacting Wakefield, I explained that this debt is icorrect given this fact and the gentleman I spoke to was not willing to work anything out with me other than to get their money. Being a XXXX  XXXX veteran on a VERY fixed income and the medical facilities inability to utilize my XXXX  XXXX correctly, I respectfully request that this medical debt be removed, as it is not my responsibility to ensure that a medical facility does what they are meant to.","date_sent_to_company":"2025-12-30T14:28:39.000Z","issue":"Attempts to collect debt not owed","sub_product":"Medical debt","zip_code":"592XX","tags":"Servicemember","has_narrative":true,"complaint_id":"18368341","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"W&A Intermediate Co., LLC","date_received":"2025-12-30T14:08:02.000Z","state":"MT","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["Being a XXXX  XXXX veteran on a VERY fixed income and the <em>medical</em> <em>facilities</em> inability to utilize my XXXX  XXXX correctly, I respectfully request that this <em>medical</em> debt be removed, as it is not my responsibility to ensure that a <em>medical</em> facility does what they are meant to."],"sub_product":["<em>Medical</em> debt"]},"sort":[24.222456,"18368341"]},{"_index":"complaint-public-v1","_id":"4380073","_score":23.632698,"_source":{"product":"Debt collection","complaint_what_happened":"Credit Control corporation is a medical debt collection agency whereby I am XXXX  by medical doctors on my job and while employed in the ER, they then use whatever I say as fraudulent legal cases. \nSome medical facilities involved are ones in which I worked and may also be related to hospital billing. Took negative legal action, stole property, stole real estate and interfered in legal cases. \nMay involve XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX, XXXX XXXX with others. Targeting by doctors and their collection attorneys ... XXXX and harassment to illicit medical care then targeting for not paying the bill.","date_sent_to_company":"2021-05-15T21:15:57.000Z","issue":"Took or threatened to take negative or legal action","sub_product":"Medical debt","zip_code":"23324","tags":null,"has_narrative":true,"complaint_id":"4380073","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"R & B Corporation of Virginia","date_received":"2021-05-15T20:56:16.000Z","state":"VA","company_public_response":"Company can't verify or dispute the facts in the complaint","sub_issue":"Threatened to arrest you or take you to jail if you do not pay"},"highlight":{"complaint_what_happened":["XXXX and harassment to illicit <em>medical</em> <em>care</em> then targeting for not paying the bill."],"company":["R <em>&</em> B Corporation of Virginia"],"sub_product":["<em>Medical</em> debt"]},"sort":[23.632698,"4380073"]},{"_index":"complaint-public-v1","_id":"2224269","_score":23.585703,"_source":{"product":"Debt collection","complaint_what_happened":"I received a bill from Americollect on XXXX XXXX, XXXX for {$250.00} for the services of XXXX XXXX of Nevada. The issue with this bill is that my insurance provider at the time, Nevada XXXX XXXX, is in Permanent Receivership. Had my insurance provider not been in Receivership I would have had a zero co-pay for XXXX services. This was communicated to XXXX XXXX of Nevada and they are well aware that under the Permanent Receivership, \" The XXXX will focus initial efforts on two parallel goals : ( 1 ) avoiding disruption in the delivery of health care to the Enrollees for the period that they are entitled to receive such care from XXXX ( ending no later than XXXX XXXX, XXXX ), and ( 2 ) maximizing payment to Providers and creditors for services rendered initially during the receivership period ( which commenced on XXXX XXXX, XXXX ) and thereafter for amounts owed for services rendered before that date. \n\nIT IS IMPERATIVE THAT YOU CONTINUE PROVIDING HEALTH CARE SERVICES TO ENROLLEES ON THE SAME BASIS AS BEFORE, WITHOUT CHARGING ADDITIONAL AMOUNTS OR REJECTING REQUESTS FOR APPOINTMENTS OR HEALTH CARE SERVICES. \n\nSpecifically, the Permanent Receivership Order provides at pages XXXX and XXXX : All providers of health care services, including but not limited to physicians hospitals, other licensed medical practitioners, patient care facilities, XXXX and XXXX facilities, XXXX companies or managers, and any other entity which has provided or agreed to provide health care services to members or enrollees of XXXX, directly or indirectly, pursuant to any contract, agreement or arrangement to do so directly with XXXX or with any other organization that had entered into a contract, agreement, or arrangement for that purpose with XXXX are hereby permanently enjoined and restrained from : SEEKING PAYMENT FROM ANY SUCH MEMBER OR ENROLLEE FOR ANY AMOUNT OWED BY XXXX ; Interrupting or discontinuing the delivery of health care services to such members or enrollees during the period for which they have paid ( or because of a grace period have the right to pay ) the required premium to XXXX except as authorized by the Receiver or as expressly provided in any such contract or agreement with XXXX that does not violate applicable law ; Seeking additional or unauthorized payment from such XXXX members or enrollees for health care services required to be provided by such agreements, arrangements, or contracts beyond the payments authorized by the agreements, arrangements, or contracts to be collected from such members or enrollees ; and Interfering in any manner with the efforts of the Receiver to assure that XXXX members and enrollees in good standing receive the health care services to which they are contractually entitled. '' Thus, as Ordered in the Permanent Receivership, IT IS UNLAWFUL to attempt to collect ANY amount owed by the XXXX.","date_sent_to_company":"2016-11-27T17:49:38.000Z","issue":"False statements or representation","sub_product":"Medical","zip_code":"89011","tags":null,"has_narrative":true,"complaint_id":"2224269","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AmeriCollect","date_received":"2016-11-27T17:49:37.000Z","state":"NV","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Attempted to collect wrong amount"},"highlight":{"complaint_what_happened":["Specifically, the Permanent Receivership Order provides at pages XXXX and XXXX : All providers of health <em>care</em> <em>services</em>, including but not limited to physicians hospitals, other licensed <em>medical</em> practitioners, patient <em>care</em> <em>facilities</em>, XXXX and XXXX <em>facilities</em>, XXXX companies or managers, and any other entity which has provided or agreed to provide health <em>care</em> <em>services</em> to members or enrollees of XXXX, directly or indirectly, pursuant to any contract, agreement or arrangement to do so directly with"],"sub_product":["<em>Medical</em>"]},"sort":[23.585703,"2224269"]},{"_index":"complaint-public-v1","_id":"2174323","_score":23.585703,"_source":{"product":"Debt collection","complaint_what_happened":"I received a bill from Americollect on XXXX XXXX, XXXX for {$50.00} for services by XXXX XXXX of Nevada. The issue with this bill is that my insurance provider at the time, Nevada XXXX XXXX, is in Receivership. Had my insurance provider not been in Receivership I would have had a zero co-pay for radiology services. This was communicated to XXXX XXXX of Nevada and they are well aware that under the Permanent Receivership, \" The XXXX will focus initial efforts on two parallel goals : ( 1 ) avoiding disruption in the delivery of health care to the Enrollees for the period that they are entitled to receive such care from XXXX XXXX ending no later than XXXX XXXX, XXXX XXXX, and ( 2 ) maximizing payment to Providers and creditors for services rendered initially during the receivership period ( which commenced on XXXX XXXX, XXXX ) and thereafter for amounts owed for services rendered before that date. \n\nIT IS IMPERATIVE THAT YOU CONTINUE PROVIDING HEALTH CARE SERVICES TO ENROLLEES ON THE SAME BASIS AS BEFORE, WITHOUT CHARGING ADDITIONAL AMOUNTS OR REJECTING REQUESTS FOR APPOINTMENTS OR HEALTH CARE SERVICES. \n\nSpecifically, the Permanent Receivership Order provides at pages XXXX and XXXX : All providers of health care services, including but not limited to physicians hospitals, other licensed medical practitioners, patient care facilities, diagnostic and therapeutic facilities, pharmaceutical companies or managers, and any other entity which has provided or agreed to provide health care services to members or enrollees of XXXX directly or indirectly, pursuant to any contract, agreement or arrangement to do so directly with XXXX or with any other organization that had entered into a contract, agreement, or arrangement for that purpose with XXXX are hereby permanently enjoined and restrained from : Seeking payment from any such member or enrollee for amount owed by XXXX ; Interrupting or discontinuing the delivery of health care services to such members or enrollees during the period for which they have paid ( or because of a grace period have the right to pay ) the required premium to XXXX except as authorized by the Receiver or as expressly provided in any such contract or agreement with XXXX that does not violate applicable law ; Seeking additional or unauthorized payment from such XXXX members or enrollees for health care services required to be provided by such agreements, arrangements, or contracts beyond the payments authorized by the agreements, arrangements, or contracts to be collected from such members or enrollees ; and Interfering in any manner with the efforts of the Receiver to assure that XXXX members and enrollees in good standing receive the health care services to which they are contractually entitled. '' Thus, as Ordered in the Permanent Receivership, it is unlawful to attempt to collect ANY amount owed by the XXXX","date_sent_to_company":"2016-10-24T00:21:31.000Z","issue":"False statements or representation","sub_product":"Medical","zip_code":"89011","tags":null,"has_narrative":true,"complaint_id":"2174323","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AmeriCollect","date_received":"2016-10-24T00:21:30.000Z","state":"NV","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Attempted to collect wrong amount"},"highlight":{"complaint_what_happened":["Specifically, the Permanent Receivership Order provides at pages XXXX and XXXX : All providers of health <em>care</em> <em>services</em>, including but not limited to physicians hospitals, other licensed <em>medical</em> practitioners, patient <em>care</em> <em>facilities</em>, diagnostic and therapeutic <em>facilities</em>, pharmaceutical companies or managers, and any other entity which has provided or agreed to provide health <em>care</em> <em>services</em> to members or enrollees of XXXX directly or indirectly, pursuant to any contract, agreement or arrangement to"],"sub_product":["<em>Medical</em>"]},"sort":[23.585703,"2174323"]},{"_index":"complaint-public-v1","_id":"4163332","_score":23.26691,"_source":{"product":"Debt collection","complaint_what_happened":"In XXXX of 2019 XXXX XXXX XXXX  XXXX placed a collection of {$85.00} on my account, that is now owned by OAC and being reported negatively on my consumer report. I was living in XXXX, CA at this time and nowhere near XXXX. which this medical bill is for. I have always received my care at XXXX facilities. I have no knowledge of this account and no way of verifying.","date_sent_to_company":"2021-02-24T21:11:13.000Z","issue":"Attempts to collect debt not owed","sub_product":"Medical debt","zip_code":"60634","tags":"Servicemember","has_narrative":true,"complaint_id":"4163332","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Oliver Adjustment Co.","date_received":"2021-02-24T20:53:19.000Z","state":"IL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["I was living in XXXX, CA at this time and nowhere near XXXX. which this <em>medical</em> bill is for. I have always received my <em>care</em> at XXXX <em>facilities</em>. I have no knowledge of this account and no way of verifying."],"sub_product":["<em>Medical</em> debt"]},"sort":[23.26691,"4163332"]},{"_index":"complaint-public-v1","_id":"2179629","_score":23.218254,"_source":{"product":"Debt collection","complaint_what_happened":"I received a bill from American Medical Collection Agency ( AMCA ) on XXXX XXXX, XXXX for {$25.00} for services by XXXX XXXX XXXX. The issue with this bill is that my insurance provider at the time, Nevada XXXX is in Receivership. Had my insurance provider not been in Receivership I would have had a zero co-pay for laboratory services. This was communicated to XXXX XXXX XXXX and they are well aware that under the Permanent Receivership, \" The XXXX will focus initial efforts on two parallel goals : ( 1 ) avoiding disruption in the delivery of health care to the Enrollees for the period that they are entitled to receive such care from XXXX ( ending no later than XXXX XXXX, XXXX ), and ( 2 ) maximizing payment to Providers and creditors for services rendered initially during the receivership period ( which commenced on XXXX XXXX, XXXX ) and thereafter for amounts owed for services rendered before that date. \n\nIT IS IMPERATIVE THAT YOU CONTINUE PROVIDING HEALTH CARE SERVICES TO ENROLLEES ON THE SAME BASIS AS BEFORE, WITHOUT CHARGING ADDITIONAL AMOUNTS OR REJECTING REQUESTS FOR APPOINTMENTS OR HEALTH CARE SERVICES. \n\nSpecifically, the Permanent Receivership Order provides at pages XXXX and XXXX : All providers of health care services, including but not limited to physicians hospitals, other licensed medical practitioners, patient care facilities, diagnostic and therapeutic facilities, pharmaceutical companies or managers, and any other entity which has provided or agreed to provide health care services to members or enrollees of XXXX, directly or indirectly, pursuant to any contract, agreement or arrangement to do so directly with XXXX or with any other organization that had entered into a contract, agreement, or arrangement for that purpose with XXXX are hereby permanently enjoined and restrained from : Seeking payment from any such member or enrollee for amount owed by XXXX ; Interrupting or discontinuing the delivery of health care services to such members or enrollees during the period for which they have paid ( or because of a grace period have the right to pay ) the required premium to XXXX except as authorized by the Receiver or as expressly provided in any such contract or agreement with XXXX that does not violate applicable law ; Seeking additional or unauthorized payment from such XXXX members or enrollees for health care services required to be provided by such agreements, arrangements, or contracts beyond the payments authorized by the agreements, arrangements, or contracts to be collected from such members or enrollees ; and Interfering in any manner with the efforts of the Receiver to assure that XXXX members and enrollees in good standing receive the health care services to which they are contractually entitled. '' Thus, as Ordered in the Permanent Receivership, it is unlawful to attempt to collect ANY amount owed by the XXXX \n\nFinally, XXXX XXXX XXXX was attempting to collect for DISALLOWED charges ( venipuncture/phlebotomy fee ), otherwise known as charges that are generally assumed to correlate with laboratory charges and are thus DISALLOWED BY ANY AND ALL INSURANCE PROVIDERS. \n\nI was told after calling XXXX XXXX XXXX for the FIFTH time regarding the illegality of their continued attempts to collect on disallowed charges/charges belonging to an entity in receivership that I WOULD NOT be bothered again and that I WOULD NOT BE HELD RESPONSIBLE FOR THIS AMOUNT AS IT IS NOT MY DEBT. \n\nAmerican Medical Collection Agency is engaging in illegal collection activity solely to collect minute debts belonging to an insurance agency in PERMANENT RECEIVERSHIP. I am not legally liable for this amount and they must remove this from my credit profiles and refrain from attempting to collect from any and all balances Nevada XXXX is responsible for.","date_sent_to_company":"2016-10-26T04:32:05.000Z","issue":"Improper contact or sharing of info","sub_product":"Medical","zip_code":"89011","tags":null,"has_narrative":true,"complaint_id":"2179629","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch","date_received":"2016-10-26T04:32:04.000Z","state":"NV","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Talked to a third party about my debt"},"highlight":{"complaint_what_happened":["Specifically, the Permanent Receivership Order provides at pages XXXX and XXXX : All providers of health <em>care</em> <em>services</em>, including but not limited to physicians hospitals, other licensed <em>medical</em> practitioners, patient <em>care</em> <em>facilities</em>, diagnostic and therapeutic <em>facilities</em>, pharmaceutical companies or managers, and any other entity which has provided or agreed to provide health <em>care</em> <em>services</em> to members or enrollees of XXXX, directly or indirectly, pursuant to any contract, agreement or arrangement"],"sub_product":["<em>Medical</em>"]},"sort":[23.218254,"2179629"]},{"_index":"complaint-public-v1","_id":"3524736","_score":22.976265,"_source":{"product":"Debt collection","complaint_what_happened":"I checked my credit and saw two accounts from PHOENIX FINANCIAL SERV for XXXX XXXX XXXX  XXXX XXXX in the amount of {$750.00} and for XXXX XXXX XXXX XXXX PA in the amount of {$740.00}. \n\nI had no prior knowledge of these debts and was never contacted by the collections company or the medical facility. \n\nI made both facilities aware that I was homeless and unemployed at the time of service and needed financial assistance. \n\nThese debts reported are a violation of my HIPAA rights as I did not receive any care from Phoenix Financial Services. The moment they accessed my records without a consent was the moment theyre violated my rights. \n\nI also checked with XXXX / XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX and not locate a business Registration or status of activity for the company based in IN to do any business here. Therefore they are operating illegally.","date_sent_to_company":"2020-02-08T08:32:18.000Z","issue":"Written notification about debt","sub_product":"Medical debt","zip_code":"323XX","tags":null,"has_narrative":true,"complaint_id":"3524736","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Phoenix Financial Services LLC","date_received":"2020-02-08T02:32:43.000Z","state":"FL","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Didn't receive notice of right to dispute"},"highlight":{"complaint_what_happened":["I had no prior knowledge of these debts and was never contacted by the collections company or the <em>medical</em> facility. \n\nI made both <em>facilities</em> aware that I was homeless and unemployed at the time of <em>service</em> and needed financial assistance. \n\nThese debts reported are a violation of my HIPAA rights as I did not receive any <em>care</em> from Phoenix Financial <em>Services</em>. The moment they accessed my records without a consent was the moment theyre violated my rights."],"company":["Phoenix Financial <em>Services</em> LLC"],"sub_product":["<em>Medical</em> debt"]},"sort":[22.976265,"3524736"]},{"_index":"complaint-public-v1","_id":"3611267","_score":22.688694,"_source":{"product":"Debt collection","complaint_what_happened":"On XX/XX/2020 at approximately XXXX XXXX, I contacted Grant & Weber, a collection agency located at XXXX XXXX XXXX. XXXX XXXX in XXXX, CA XXXX, regarding two accounts on my credit report that do not belong there. Both accounts are for two medical facilities. I was fully insured when I visited these facilities and my insurance was billed in full, however the facilities participated in a practice known as double billing where they sent me and my insurance a bill in order to collect a double payment. I notified Grant & Weber of this and was told that they would not remove the accounts. The representative I spoke to refused to give me his name and he interrupted me and became irate. I was then told to call back when you decide you want to listen, and hung up on. I called back and asked the operator if it was common practice to treat customers like this to which I was given no response but was transferred directly to an unknown voicemail. The accounts that are in dispute is an account for XXXX XXXX XXXX XXXX in the amount of {$190.00} and XXXX XXXX XXXX XXXX in the amount of {$550.00}. I have disputed these accounts through XXXX and XXXX with no resolution.","date_sent_to_company":"2020-04-17T20:02:31.000Z","issue":"False statements or representation","sub_product":"Medical debt","zip_code":"93033","tags":null,"has_narrative":true,"complaint_id":"3611267","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Grant & Weber","date_received":"2020-04-17T19:32:39.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Attempted to collect wrong amount"},"highlight":{"complaint_what_happened":["On XX/XX/2020 at approximately XXXX XXXX, I contacted Grant <em>&</em> Weber, a collection agency located at XXXX XXXX XXXX. XXXX XXXX in XXXX, CA XXXX, regarding two accounts on my credit report that do not belong there. Both accounts are for two <em>medical</em> <em>facilities</em>."],"company":["Grant <em>&</em> Weber"],"sub_product":["<em>Medical</em> debt"]},"sort":[22.688694,"3611267"]},{"_index":"complaint-public-v1","_id":"2467459","_score":22.630009,"_source":{"product":"Debt collection","complaint_what_happened":"The collection agency is trying to collect debt that I do not owe. I had and currently still have medical insurance for the dates of service. The medical facilities did not notify me of any kind of debt nor did they bill my insurance instead they sent me straight to collections without me knowing and now due to interest the account is tripled. The medical groups are wrongfully billing and affecting peoples credit.","date_sent_to_company":"2017-04-26T20:27:26.000Z","issue":"False statements or representation","sub_product":"Medical debt","zip_code":"930XX","tags":null,"has_narrative":true,"complaint_id":"2467459","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Grant & Weber","date_received":"2017-04-26T20:03:45.000Z","state":"CA","company_public_response":null,"sub_issue":"Attempted to collect wrong amount"},"highlight":{"complaint_what_happened":["I had and currently still have <em>medical</em> insurance for the dates of <em>service</em>. The <em>medical</em> <em>facilities</em> did not notify me of any kind of debt nor did they bill my insurance instead they sent me straight to collections without me knowing and now due to interest the account is tripled. The <em>medical</em> groups are wrongfully billing and affecting peoples credit."],"company":["Grant <em>&</em> Weber"],"sub_product":["<em>Medical</em> debt"]},"sort":[22.630009,"2467459"]},{"_index":"complaint-public-v1","_id":"3492118","_score":22.575235,"_source":{"product":"Debt collection","complaint_what_happened":"Common Wealth Financial debt collection did not make any attempt to notify me by phone or mail that I had a debt in their office. With no notice made I was unable to verify or even given a attempt to make a payment if found it was a legit debt. This company just placed a collection debt on my good credit report. The debt in question is a medical bill from a medical service provider named XXXX  XXXX XXXX. XXXX. They are the holders of the original contract for service. This bill among others were included in a lawsuit and had a LOP in place or were negotiated and paid by the law firm representing the case per the signed contract of settlement supplied. As a patient that was unable to take care of himself, I was in a hospital after XXXX surgeries then moved to assisted living facilities and rehab centers for over a year. All mail send to my residence was forwarded to the law firm so they could handle all the bills as there was close to a XXXX dollars worth of them. This debt collection company has violated the law by not offering a opportunity for me to pay the debt or even made me aware of such debt, if it was a outstanding one. The amount this collections company has does not match the amount my lawyers had, shown in the forms after my medical insurance paid.","date_sent_to_company":"2020-01-16T17:27:25.000Z","issue":"Written notification about debt","sub_product":"Medical debt","zip_code":"342XX","tags":null,"has_narrative":true,"complaint_id":"3492118","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Commonwealth Financial Systems, Inc.","date_received":"2020-01-10T20:49:31.000Z","state":"FL","company_public_response":null,"sub_issue":"Didn't receive notice of right to dispute"},"highlight":{"complaint_what_happened":["The debt in question is a <em>medical</em> bill from a <em>medical</em> <em>service</em> provider named XXXX  XXXX XXXX. XXXX. They are the holders of the original contract for <em>service</em>. This bill among others were included in a lawsuit and had a LOP in place or were negotiated and paid by the law firm representing the case per the signed contract of settlement supplied."],"sub_product":["<em>Medical</em> debt"]},"sort":[22.575235,"3492118"]},{"_index":"complaint-public-v1","_id":"3296657","_score":22.026594,"_source":{"product":"Debt collection","complaint_what_happened":"The company, PMAB, LLC., is repeatedly collecting on and reporting medical bills that are not mine on my credit bureau. Even when removed due to a dispute, they immediately report the amount back on to my credit report with slightly different information as a new debt. There are over 8 collections on my bureaus right. I have requested validation with PMAB directly, and only get a list of amounts that mimic the bureaus. Nothing itemized, and nothing that says where they came from. I have disputed these with the bureaus and they will automatically be removed. Within a month or so, they are reported right back. I have tried contacting the medical facilities directly, and my social and birthdate does not match ANY of the bills. These are not mine. I have no reasons or procedures that would result in these bills, and these are not my medical care providers. There seems to be nothing I can do. They continuously re-report.","date_sent_to_company":"2019-07-05T14:35:11.000Z","issue":"Attempts to collect debt not owed","sub_product":"Medical debt","zip_code":"282XX","tags":null,"has_narrative":true,"complaint_id":"3296657","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"PMAB,LLC","date_received":"2019-07-05T14:27:35.000Z","state":"NC","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["I have tried contacting the <em>medical</em> <em>facilities</em> directly, and my social and birthdate does not match ANY of the bills. These are not mine. I have no reasons or procedures that would result in these bills, and these are not my <em>medical</em> <em>care</em> providers. There seems to be nothing I can do. They continuously re-report."],"sub_product":["<em>Medical</em> debt"]},"sort":[22.026594,"3296657"]},{"_index":"complaint-public-v1","_id":"6401464","_score":21.490105,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"There is a medical charge card, Care Credit, there is no selection for this type of card provided. I opened this account back in XXXX at my doctor 's office through their receptionist. The terms that the woman described when I opened the account and the actual terms were completely different ; as she opened my account on the computer at the reception desk with only my name, ss # and birth date. The receptionist at the doctor 's office mentioned there was a promotional interest rate with all new purchases and/or medical procedures done on the card, so I decided to apply and use it. No one ever showed to me or told me that if I didn't pay off the full balance before the end of the deferred interest rate period, that my percentage rate would go up an exorbitant rate ; this is criminal and should not be allowed. Case in point : my balance went up by {$2600.00} on XX/XX/XXXX, and I never even purchased that amount of charges in XXXX ; that was just interest from previous charges on a deferred interest rate, so they said. \n\nI called the Care Credit XXXX owned by Symphony Bank ) and they said these are valid interest charges they adding to my balance since I did not pay the entire balance before the special interest charge deferment period ended. Therefore, they added {$2600.00} to my TOTAL BALANCE on XX/XX/XXXX saying that is what I owe now ; which has made my minimum payment double and I am currently on unemployment since I lost my job in XXXX. THIS IS DECEPTIVE and wrong! I never agreed to this!! This terminology used by the doctor 's office is misleading, and when the receptionist opened my account, this stipulation on the interest free period was NEVER given to me or relayed to me ; therefore, I had no idea about this until I received this huge bill all of a sudden from Care Credit. \n\nI feel that Care Credit purposely does this so they can get people to charge services at medical facilities without the suspecting customer knowing the deceptive, tricky, underhanded way Care Credit deceives their customers into thinking this is a viable way to pay for any medical services not covered under medical insurance. I have read online that Care Credit has a habit of doing this in the past and was fined for it ; it seems that they have not changed at all and still performing these deceptive business practices because the fines are negligible and the US Govt. doesn't seem to want to stop them. No company should be able to trick and deceive their consumers, especially when there is medical procedures and practices involved with the credit.","date_sent_to_company":"2023-01-05T15:55:11.000Z","issue":"Fees or interest","sub_product":"General-purpose credit card or charge card","zip_code":"020XX","tags":null,"has_narrative":true,"complaint_id":"6401464","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SYNCHRONY FINANCIAL","date_received":"2023-01-05T15:12:14.000Z","state":"MA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Unexpected increase in interest rate"},"highlight":{"complaint_what_happened":["I feel that <em>Care</em> Credit purposely does this so they can get people to charge <em>services</em> at <em>medical</em> <em>facilities</em> without the suspecting customer knowing the deceptive, tricky, underhanded way <em>Care</em> Credit deceives their customers into thinking this is a viable way to pay for any <em>medical</em> <em>services</em> not covered under <em>medical</em> insurance."]},"sort":[21.490105,"6401464"]},{"_index":"complaint-public-v1","_id":"7188718","_score":21.430908,"_source":{"product":"Debt collection","complaint_what_happened":"Every day calling in the afternoon about medical bill. I pay monthly payments to all medical facilities I owe to.","date_sent_to_company":"2023-06-30T19:20:09.000Z","issue":"Communication tactics","sub_product":"Medical debt","zip_code":"305XX","tags":null,"has_narrative":true,"complaint_id":"7188718","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Harris & Harris, Ltd.","date_received":"2023-06-30T19:15:28.000Z","state":"GA","company_public_response":null,"sub_issue":"Frequent or repeated calls"},"highlight":{"complaint_what_happened":["Every day calling in the afternoon about <em>medical</em> bill. I pay monthly payments to all <em>medical</em> <em>facilities</em> I owe to."],"company":["Harris <em>&</em> Harris, Ltd."],"sub_product":["<em>Medical</em> debt"]},"sort":[21.430908,"7188718"]},{"_index":"complaint-public-v1","_id":"2382925","_score":21.277313,"_source":{"product":"Debt collection","complaint_what_happened":"The medical facility already received {$790.00} from my insurance company, based on the improper level of care received, I am not responsible for the {$75.00} co payment, it is fully disputed. Letter below was sent to the President of this facility. \nVia E-mail XXXX XXXX XXXX, President/CEO RE : XXXX Triage Date : XXXX, 2016 Medical Record : XXXX Dear Mr. XXXX : I am writing you in regards to my experience at the above captioned facility, the care in which I received was horrendous and has resulted in never patronizing another facility within the XXXX. The only reason why I visited this location was due to the fact that my XXXX at XXXX is affiliated with this hospital. Possibly, the Physicians in which you contract with XXXX should be vetted more appropriately, as ultimately, this has a reflection on your health care system. The care received by Dr. XXXX, was less than ideal, after approximately two hours of care, I was discharged in worse condition than upon my arrival. My cell phone picture of the monitoring machine taken on XXXX, 2016 at XXXX., shows a XXXX of XXXX and upon walking to the parking garage with my companion, I XXXX twice. However, your emergency department assumed that I received stabilizing treatment. In fact, I was a patient at the emergency department of XXXX for the same issues on XXXX, 2016 for a total of fourteen hours vs. the two hours at your facility. Obviously, the medical records between the XXXX facilities will show a vast difference in the level of care received. However, I am most sure, your medical records will be falsified to reflect that I was resting comfortably on the stretcher upon discharge.","date_sent_to_company":"2017-04-03T11:47:53.000Z","issue":"False statements or representation","sub_product":"Medical","zip_code":"08859","tags":null,"has_narrative":true,"complaint_id":"2382925","timely":"No","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Affiliated Collection Services, LLC","date_received":"2017-03-12T21:29:57.000Z","state":"NJ","company_public_response":"Company disputes the facts presented in the complaint","sub_issue":"Attempted to collect wrong amount"},"highlight":{"complaint_what_happened":["Obviously, the <em>medical</em> records between the XXXX <em>facilities</em> will show a vast difference in the level of <em>care</em> received. However, I am most sure, your <em>medical</em> records will be falsified to reflect that I was resting comfortably on the stretcher upon discharge."],"company":["Affiliated Collection <em>Services</em>, LLC"],"sub_product":["<em>Medical</em>"]},"sort":[21.277313,"2382925"]},{"_index":"complaint-public-v1","_id":"8700410","_score":21.212732,"_source":{"product":"Credit card","complaint_what_happened":"Dear CFPB : I am writing to file a complaint against Care Credit, promoted within medical facilities, including the XXXXXXXX XXXX I visited last year for XXXX XXXX that were urgently needed. During this visit, I was exposed to multiple advertisements and was recommended by the XXXX to use Care Credit as some sort of an interest-free financing option. Believing it to be a viable, interest-free alternative for my situation, I applied for and received a Care Credit card, which I used to pay for services on multiple occasions. \n\nUpon reviewing my account statement Today XXXX XXXX XXXX, I was shocked to discover an \" XXXX Charge on Purchases '' totaling {$250.00}. This charge contradicts the primary reason I chose to use Care Credit, based on the understanding and advertisement that it was an interest-free option. \n\nThe problems with this situation are twofold. Firstly, the promotion of Care Credit within healthcare facilities as an interest-free credit option comes with incredibly limited disclosure about the terms, particularly concerning for patients in distress or under duress, as I was at the time of the XXXX XXXX. Secondly, there appears to be a significant lack of effort on the part of Care Credit to communicate the specifics of the interest-free terms, including the duration of the interest-free period and the consequences of not paying the full amount by the deadline. This lack of communication led to a misunderstanding of the interest-free deadline 's implications, resulting in unexpected and substantial interest charges. \n\nI was under the impression that \" interest-free '' meant no interest would be accrued during the specified period and that if the balance was not paid in full by the end of this period, interest would then begin to accrue. However, I was not aware that failing to pay the full amount by the deadline would result in retroactive interest charges for the entire period, all at once. \n\nThis incident has not only imposed unexpected financial hardship but also starkly highlights what I perceive as predatory lending practices. The lack of transparency and adequate communication about the critical terms of the interest-free period has led to a significant and unforeseen financial burden. \nIf this situation doesn't constitute predatory lending, then I'm unsure what does. I urge the CFPB to address these concerns with Care Credit to ensure greater transparency and to assist in resolving this distressing financial situation.","date_sent_to_company":"2024-04-04T06:34:00.000Z","issue":"Fees or interest","sub_product":"Store credit card","zip_code":"90041","tags":null,"has_narrative":true,"complaint_id":"8700410","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"SYNCHRONY FINANCIAL","date_received":"2024-04-04T05:56:56.000Z","state":"CA","company_public_response":null,"sub_issue":"Unexpected increase in interest rate"},"highlight":{"complaint_what_happened":["Dear CFPB : I am writing to file a complaint against <em>Care</em> Credit, promoted within <em>medical</em> <em>facilities</em>, including the XXXXXXXX XXXX I visited last year for XXXX XXXX that were urgently needed. During this visit, I was exposed to multiple advertisements and was recommended by the XXXX to use <em>Care</em> Credit as some sort of an interest-free financing option."]},"sort":[21.212732,"8700410"]},{"_index":"complaint-public-v1","_id":"12018661","_score":21.21175,"_source":{"product":"Debt collection","complaint_what_happened":"XXXX XXXX keeps calling me about medical debt I supposedly owe them. They call me from random numbers. They have been rude to me too. I told them to stop calling. They didnt stop. I also tried disputing the accuracy of the charges, and they deny me every time. Im so sick of dealing with them. Please help me with them. I cant believe that people will treat someone else that way. I have been harassed by them. The original creditors that say I owed this debt never attempted to collect any copays or debt when I was in the office. Also, Im not able to seek medical care from the facilities that say I owe them debt because of the debt I owe. I have to travel over an hour to another doctor. They are ruining my life.","date_sent_to_company":"2025-02-10T05:02:18.000Z","issue":"Communication tactics","sub_product":"Medical debt","zip_code":"596XX","tags":null,"has_narrative":true,"complaint_id":"12018661","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Centron Services","date_received":"2025-02-10T04:47:56.000Z","state":"MT","company_public_response":null,"sub_issue":"You told them to stop contacting you, but they keep trying"},"highlight":{"complaint_what_happened":["Also, Im not able to seek <em>medical</em> <em>care</em> from the <em>facilities</em> that say I owe them debt because of the debt I owe. I have to travel over an hour to another doctor. They are ruining my life."],"company":["Centron <em>Services</em>"],"sub_product":["<em>Medical</em> debt"]},"sort":[21.21175,"12018661"]},{"_index":"complaint-public-v1","_id":"1974887","_score":21.04715,"_source":{"product":"Debt collection","complaint_what_happened":"I have continued to receive medical debt collections from Komyatte and Casbon over the past XXXX years that were sent to collections prior to being paid to the medical facilities","date_sent_to_company":"2016-06-18T16:52:50.000Z","issue":"Cont'd attempts collect debt not owed","sub_product":"Medical","zip_code":"46307","tags":null,"has_narrative":true,"complaint_id":"1974887","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Komyatte & Casbon, P.C.","date_received":"2016-06-18T16:52:49.000Z","state":"IN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Debt was paid"},"highlight":{"complaint_what_happened":["I have continued to receive <em>medical</em> debt collections from Komyatte and Casbon over the past XXXX years that were sent to collections prior to being paid to the <em>medical</em> <em>facilities</em>"],"company":["Komyatte <em>&</em> Casbon, P.C."],"sub_product":["<em>Medical</em>"]},"sort":[21.04715,"1974887"]},{"_index":"complaint-public-v1","_id":"3515135","_score":21.024696,"_source":{"product":"Debt collection","complaint_what_happened":"ARS is a medical collection agency that has been sending me collection letters for {$1000.00}. \nI sent the a letter requesting the address of the medical provider so I can go there in person to check why am I getting collection letter and instead they responded that they represent physicians who provide services in healthcare facilities throughout the country. And then they mentioned that in response to my request for verification of debt they have listed this information : Creditor : XXXX XXXX XXXX Account XXXX Amount owed {$1000.00} Service date XX/XX/2016. \n\nNot only are they not sending me the signed medical registration I requested from them. But as you can see, there response is vague. I don't know who XXXX XXXX XXXX is to g and investigate myself and they don't give me address, name of doctor or telephone number to the medical facility. And also if the service was 2016, why are they violating statute of limitation law if there time expired.","date_sent_to_company":"2020-01-30T22:55:53.000Z","issue":"Written notification about debt","sub_product":"Medical debt","zip_code":"33331","tags":null,"has_narrative":true,"complaint_id":"3515135","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"HCFS Healthcare Financial Services of TeamHealth","date_received":"2020-01-30T22:44:15.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Didn't receive enough information to verify debt"},"highlight":{"complaint_what_happened":["ARS is a <em>medical</em> collection agency that has been sending me collection letters for {$1000.00}. \nI sent the a letter requesting the address of the <em>medical</em> provider so I can go there in person to check why am I getting collection letter and instead they responded that they represent physicians who provide <em>services</em> in healthcare <em>facilities</em> throughout the country."],"company":["HCFS Healthcare Financial <em>Services</em> of TeamHealth"],"sub_product":["<em>Medical</em> debt"]},"sort":[21.024696,"3515135"]},{"_index":"complaint-public-v1","_id":"16417882","_score":21.019238,"_source":{"product":"Debt collection","complaint_what_happened":"Text messages from XXXX. XXXX search marks it as spam. From a debt collector named Frost-Arnett. No actual written notification received. Been contacted every day solely via text. Clicked on links on the first day which led to no where. Contacting you all today because I opened a letter from the medical facility that states final notice. I tried looking online at their billing website but it states in collections. Absurd amount of $ XXXX for awful service. Another bill from the same medical facility of $ XXXX has been covered by my medical insurance but I called their billing department who states otherwise. These facilities are out of state ( XXXX ) whereas I reside and only have medical insurance in XXXX.","date_sent_to_company":"2025-10-07T17:38:04.000Z","issue":"Electronic communications","sub_product":"Medical debt","zip_code":"94539","tags":null,"has_narrative":true,"complaint_id":"16417882","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Frost-Arnett Company","date_received":"2025-10-07T17:18:29.000Z","state":"CA","company_public_response":null,"sub_issue":"Frequent or repeated messages"},"highlight":{"complaint_what_happened":["Contacting you all today because I opened a letter from the <em>medical</em> facility that states final notice. I tried looking online at their billing website but it states in collections. Absurd amount of $ XXXX for awful <em>service</em>. Another bill from the same <em>medical</em> facility of $ XXXX has been covered by my <em>medical</em> insurance but I called their billing department who states otherwise. 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